Toshiba Strata DK DKT2010-H, DKT2010-SD, DKT2020-S, DKT2020-SD Digital Telephone, Strata DK DADM Digital Add-on Module, Strata DK DSS Direct Station Selection Console User Guide

Telecommunication Systems Division
Digital Business Telephone Systems
Digital Telephone
User Guide
(includes LCD, Add-on Module, and Direct Station Selection Console)
April 1998
Publication Information
Toshiba America Information Systems, Inc., Telecommunication
Systems Division, reserves the right, without prior notice, to revise
this information publication for any reason, including, but not limited
to, utilization of new advances in the state of technical arts or to
simply change the design of this document.
Further, Toshiba America Information Systems, Inc.,
Telecommunication Systems Division, also reserves the right, without
prior notice, to make such changes in equipment design or
components as engineering or manufacturing methods may warrant.
Version A, September 1996
Version B, October 1997
Version C, April 1998
© Copyright 1996~1998
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
All rights reserved. No part of this manual, covered by the copyrights
hereon, may be reproduced in any form or by any means—graphic,
electronic, or mechanical, including recording, taping, photocopying,
or information retrieval systems—without express written permission
of the publisher of this material.
Strata is a registered trademark of Toshiba America Information
Systems, Inc.
Trademarks, registered trademarks, and service marks are the property
of their respective owners.
Contents
Organization ....................................................................................................................................... viii
How to Use This Guide ...................................................................................................................... viii
Conventions ......................................................................................................................................... ix
Related Documents .................................................................................................................................x
Chapter 1 – The Grand Tour
Buttons ....................................................................................................................................................3
Fixed Buttons ...................................................................................................................................3
Flexible Buttons ...............................................................................................................................5
LCD ........................................................................................................................................................8
LCD Buttons ....................................................................................................................................8
LED Indicators ........................................................................................................................................9
On-hook/Off-hook ................................................................................................................................10
Volume Controls ...................................................................................................................................10
Chapter 2 – Features
Before You Begin .................................................................................................................................13
Automatic Line Selection ...............................................................................................................13
Ringing Line Preference ................................................................................................................14
Signaling ........................................................................................................................................14
Quick Reference ...................................................................................................................................14
Making an Internal Call .................................................................................................................14
Making an Outside Call .................................................................................................................15
Making an Outside Call to an ISDN Trunk ...................................................................................15
On-Hook Dialing ............................................................................................................................16
Answering Calls .............................................................................................................................16
Incoming Call Notification ............................................................................................................17
Contents
i
Account Code Calls ..............................................................................................................................17
Forced Account Codes (Verified/Non-Verified) ...........................................................................17
Voluntary Account Codes (Verified/Non-Verified) ......................................................................17
Alarm Reset ..........................................................................................................................................18
Alert Signaling ......................................................................................................................................19
Attendant Console Calling ....................................................................................................................19
Automatic Busy Redial (ABR) .............................................................................................................20
Automatic Callback (ACB) ..................................................................................................................21
Automatic Hold ....................................................................................................................................22
BGM Over Telephone Speakers ...........................................................................................................23
Call Forward .........................................................................................................................................23
Call Forward Modes .......................................................................................................................24
Using Call Forward Buttons ...........................................................................................................25
Using Access Codes .......................................................................................................................25
LCD Telephones ............................................................................................................................25
Call Forward–All Calls ..................................................................................................................26
Call Forward–Busy ........................................................................................................................26
Call Forward–No Answer ..............................................................................................................27
Call Forward–Busy/No Answer .....................................................................................................28
Call Forward–Fixed .......................................................................................................................29
Call Forward—External .................................................................................................................29
Call Park Orbits ....................................................................................................................................31
Call Park and Page ................................................................................................................................32
Call Pickup ............................................................................................................................................33
[DN] Pickup ...................................................................................................................................33
Directed Call Pickup ......................................................................................................................34
Group Pickup .................................................................................................................................34
Page/Internal Call Pickup ...............................................................................................................35
Call Transfer with Camp-on .................................................................................................................35
Call Waiting ..........................................................................................................................................36
Conference Calls ...................................................................................................................................37
Date/Time/Day Adjustment ..................................................................................................................38
Direct Inward System Access (DISA) ..................................................................................................38
DISA Calls - Internal ....................................................................................................................38
DISA Calls - External ...................................................................................................................39
Direct Station Selection (DSS) Buttons (Hotline) ................................................................................40
Do Not Disturb (DND) .........................................................................................................................40
Door Lock(s) .........................................................................................................................................41
ii
Strata DK Digital Telephone
Door Phone(s) .......................................................................................................................................42
DTMF Tone Dialing with * and # ........................................................................................................43
Emergency Ringdown/Hotline Service ................................................................................................44
Group Listening ....................................................................................................................................44
Handsfree Answerback .........................................................................................................................44
Handsfree Monitoring ...........................................................................................................................45
ISDN Outgoing Calling ........................................................................................................................46
Subaddress ......................................................................................................................................46
Message Waiting ..................................................................................................................................47
Message Waiting Light on [PDN] ..................................................................................................47
Message Waiting Light on [PhDN/MW] .......................................................................................48
Message Waiting Light on Another Telephone .............................................................................49
Microphone Cut-Off .............................................................................................................................49
Off-hook Call Announce (OCA) ..........................................................................................................50
HS-OCA .........................................................................................................................................51
SP-OCA ..........................................................................................................................................51
Override Calls .......................................................................................................................................52
Busy Override ................................................................................................................................53
Do Not Disturb Override ................................................................................................................53
Executive Override .........................................................................................................................53
Privacy Override ............................................................................................................................54
Toll Restriction Override ...............................................................................................................54
Page Announcements ............................................................................................................................55
All Call Page ..................................................................................................................................55
Privacy On-Line ....................................................................................................................................56
Privacy Release .....................................................................................................................................56
Release and Answer ..............................................................................................................................57
Saved Number Redial ...........................................................................................................................57
Speakerphone ........................................................................................................................................58
Speed Dial .............................................................................................................................................59
Speed Dial—Advanced Features ..........................................................................................................61
Feature Access Codes ....................................................................................................................61
Speed Dial Pause and Flash Storage ..............................................................................................63
Speed Dial Number Linking ..........................................................................................................64
Chain Dialing Speed Dial Numbers ...............................................................................................66
Timed Reminders ..................................................................................................................................66
Tone/Pulse Dialing ...............................................................................................................................68
Two (Tandem) CO Line Connection ....................................................................................................68
Contents
iii
[DN] Button ...................................................................................................................................68
CO Buttons .....................................................................................................................................69
Supervision .....................................................................................................................................71
Voice Mail Integration ..........................................................................................................................71
Message Mailbox ...........................................................................................................................71
Message Retrieval ..........................................................................................................................72
Call Forward to Voice Systems ......................................................................................................74
Chapter 3 – LCD Operation
Control Buttons ............................................................................................................... ......................75
Soft Keys ..................................................................................................................... .........................77
Soft Key Display .............................................................................................................. ..............78
How to Use Soft Keys .......................................................................................................... ..........78
Soft Key Prompts ...........................................................................................................................80
Busy Lamp Field (BLF) Display ..........................................................................................................81
Caller ID/ANI/DNIS Information Mode ..............................................................................................82
DNIS ..............................................................................................................................................82
ANI/Caller ID .................................................................................................................................82
Call Park Orbit List Display .................................................................................................................83
Retrieve and Auto Dial Lost Calls ........................................................................................................84
Messages, Memos, and Name Display .................................................................................................85
Messages ...............................................................................................................................................87
System Messages 60~64 ................................................................................................................88
System Messages 65~99 ................................................................................................................88
Station Messages ............................................................................................................................88
Message Notifications ....................................................................................................................91
Silent Messaging (Busy Station) ....................................................................................................93
Memos ..................................................................................................................................................94
Speed Dial Memos .........................................................................................................................94
Timed Reminders ...........................................................................................................................96
Name/Number Display .........................................................................................................................96
Chapter 4 – Add-on Module/DSS Console
DADM ..................................................................................................................................................99
DSS Console .......................................................................................................................................101
[DSS] Button ......................................................................................................................................102
Features ...............................................................................................................................................102
Calling a Station ...........................................................................................................................102
iv
Strata DK Digital Telephone
Transfer to an Idle Station ................................................................................................... .........102
Call Transfer with Camp-on .........................................................................................................103
Call Answering (CO Line) ...........................................................................................................104
Speed Dial ....................................................................................................................................104
Paging ...........................................................................................................................................104
Call Forward Override ([DSS] Override) ....................................................................................104
Night Transfer ..............................................................................................................................105
CO Line Access Codes .......................................................................................................................107
Feature Access Codes .........................................................................................................................108
Paging Access Codes ..........................................................................................................................108
Speed Dial Access Codes ...................................................................................................................109
Flexible Directory Numbering ............................................................................................................111
Centrex Feature Buttons .....................................................................................................................111
Ringing Repeat ...................................................................................................................................111
Delayed Ringing .................................................................................................................................112
Contents
v
Figures
1
2
3
4
5
20-button Digital Speakerphone with LCD ...............................................................................2
Multiple Directory Numbers Example ......................................................................................7
LCD Buttons (with sample Soft Keys) ......................................................................................8
Example Button Assignments for the Strata DK DADMs ....................................................100
Example Button Assignments (DDSS2060 shown) ..............................................................101
Tables
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
vi
Fixed Button Definitions .........................................................................................................3
Directory Button Definitions ................................................................................................... 6
LED Indicators ........................................................................................................................9
Using only Vol ▲/Vol ▼ ........................................................................................................10
Using Vol ▲/Vol ▼ with Other Buttons ...............................................................................11
Door Phone Lock IDs/Locations ..............................................................................................42
Feature Access Codes ............................................................................................................ 62
Control Button Definitions ....................................................................................................75
Soft Key Prompts ...................................................................................................................80
DNIS/ANI Samples .................................................................................................................83
Dial Pad Key Equivalents ......................................................................................................87
CO Line Access Codes ........................................................................................................107
Paging Groups .......................................................................................................................108
External Paging Zones .........................................................................................................109
Speed Dial Access Codes ......................................................................................................109
Speed Dial Number Linking ..................................................................................................110
Feature Button Definitions ..................................................................................................113
Strata DK Digital Telephone
Introduction
This guide describes how to use the 2000-series digital telephones for Strata DK systems.
Models covered in this user guide include digital telephones equipped with a Liquid Crystal
Display (LCD) and/or speakerphone. Also discussed are Digital Add-on Modules (DADMs)
and the Direct Station Selection (DSS) Console. The Strata DK systems which support this
equipment are:
♦
DK14
♦
DK16e
♦
DK40
♦
DK280 (Release 3.0 or higher)
♦
DK424
Note
Introduction
This user guide incorporates the information in the Strata DK’s Liquid Crystal Display
Digital Telephone User Guide and the Add-on Module and Direct Station Selection
Console User Guide. Those guides are discontinued.
vii
Organization ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Organization
♦
Chapter 1—The Grand Tour provides an overview of the equipment, buttons, Light
Emitting Diodes (LEDs), and LCDs.
♦
Chapter 2—Features describes the available digital telephone features in alphabetical
order. Detailed instructions on using each feature are covered.
♦
Chapter 3—LCD Operation includes an explanation of the Control button and Soft Key
operations. Features which are available only on the LCD digital telephone are presented
alphabetically and include detailed LCD displays.
♦
Chapter 4—Add-on Module/DSS Consoles describes the DADM and DSS console
features and buttons.
♦
Appendix A—Access Codes provides instructions for programming a sequence of steps
or access codes onto feature buttons. It includes CO Line Access Codes, Paging Group
Codes, Feature Access Codes (User Programmable Buttons), and Speed Dial Access
Codes.
♦
Appendix B—Centrex Application describes the Centrex features which may be
available with your Strata DK system.
♦
Appendix C—Button Labels lists the feature button designations of the 2000-series
digital telephone models.
How to Use This Guide
We suggest that you read this entire guide and get acquainted with the Strata DK digital
telephones and its features. Once you become acquainted with the basic features, you can use
this guide in conjunction with the Digital Telephone Quick Reference Guide.
viii
Strata DK Digital Telephone
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Conventions
Conventions
The left column gives
you single or numbered
steps that you need to
perform a procedure.
Note
The right column gives the immediate response to
your action. This column also includes additional
notes and comments.
Elaborates specific items or references other information. Within some tables, General
Notes apply to the entire table and numbered Notes apply to specific items.
Important! Calls attention to important instructions or information.
Letters in [brackets] represent buttons which have Directory Numbers on them. For example:
[PDN]
represents a Primary Directory Number (also known as an Extension
Number for your telephone.
[SDN]
represents a Secondary appearance of a [PDN]. A [PDN] which appears on
another telephone is considered an [SDN].
[PhDN]
represents a Phantom Directory Number button (an additional Directory
Number).
[DN]
represents a Directory Number button (also known as an Extension or
Intercom Number). Whenever [DN] is used in this guide, it means the user
can use any [PDN], [SDN], or [PhDN].
[DSS]
represents the directory number of another station which is accessed from a
DADM or DSS Console when this button is pressed.
Introduction
represents buttons on a telephone.
~
means “through”
+
is used for multiple key entries.
➤
denotes the step in a one-step procedure.
ix
Related Documents ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Related Documents
Refer to the following documents for more information:
x
♦
Digital Telephone Quick Reference Guide
♦
PC/Data Interface User Guide
♦
System Administrator Guide
Strata DK Digital Telephone
The Grand Tour
1
This chapter familiarizes you with the controls and indicators located on your digital
telephone. Understanding the function of the feature buttons and their associated LEDs will
improve your efficiency in using the telephone and will help you take advantage of all of the
benefits your telephone offers.
Toshiba digital telephones incorporate state-of-the-art telecommunications technology and
provide a vast array of calling features. They are easy to operate, and all features are accessed
with a feature button or a brief access code.
If your telephone is equipped with an LCD, information and feature prompting makes call
handling more efficient and provides easy access to frequently-used features. Abbreviated
feature prompts guide you through specific tasks.
In addition to the standard features, the LCD telephones provide Alphanumeric Messaging,
Busy Lamp Field (BLF) Identification, Central Office (CO) Line Identification, Timed
Reminders with Messaging, Speed Dial Memo Directory Dialing, User Name/Number, Call
Duration, Date/Time of Day displays, and the ability to display names and telephone numbers
of outside, incoming callers.
Telephones equipped with a speakerphone, enable you to make and receive outside and
internal calls without lifting the handset.
Feature operations in this guide use the button designations for the 2000-series models.
The following telephone models belong to the 2000-series (see Figure 1 on Page 2):
♦
DKT2010-H (10-button model that enables users to answer internal calls without lifting
the handset)
♦
DKT2010-SD (10-button model equipped with a LCD and a speakerphone which enables
users to make and receive outside and internal calls without lifting the handset)
♦
DKT2020-S (20-button speakerphone model which enables users to make and receive
outside and internal calls without lifting the handset)
The Grand Tour
1
Buttons ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
♦
DKT2020-SD (20-button speakerphone model equipped with an LCD, and a
speakerphone which enables users to make and receive outside and internal calls without
lifting the handset).
Buttons
LCD Display
Handset
LCD Control/Soft
Key Buttons
Red/Green
LED Indicators
Dial Pad
Flexible Buttons
0539
Fixed Buttons
Figure 1
2
Microphone Location
20-button Digital Speakerphone with LCD
Strata DK Digital Telephone
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Buttons
Buttons
There are two sets of buttons, fixed and flexible. The fixed buttons (e.g., , , ,
, , ▲, and ▼) are standard to every Strata DK 2000-series telephone
(see Figure 1). The flexible buttons consist of Directory Number (Primary, Secondary,
Phantom) and feature buttons. The number of preprogrammed flexible buttons varies by
telephone.
Fixed Buttons
The fixed buttons are located on your dial pad and enable you to perform standard functions quickly
and easily.
Table 1
Fixed Button Definitions
Button
Definitions
➤ Press to set up conference and transfer calls (see “Conference Calls” on
➤ Press once to hold internal or outside calls. The
(Conference/
Transfer)
Page 37).
Line LED flashes green at the internal hold rate.
HOLD LINE 10
JAN 01 SUN 12:19
...or press twice to enable Exclusive Hold. The
Line LED flashes green at the exclusive hold rate.
Note
Exclusive Hold enables you to place a call on hold so that only you or
somebody using a Call Pickup code at another station can retrieve it.
To retrieve a call on hold:
➤ Press or [DN] which is on hold
...or if the call is on Exclusive Hold, from another station dial
plus your
[DN], or dial
plus the CO line number (001~200) that the call is held
on.
If a call is not retrieved by a certain time (set in
system programming), it recalls back to your phone.
You hear repeated recall tone (or if you are on the
phone, you hear recall tone twice).
The Grand Tour
HOLD LINE 201
LINE 10 RECALL
3
Buttons ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Table 1
Fixed Button Definitions (continued)
Button
(continued)
Definitions
If the held party hangs up, the call is released and the CO provides a holdrelease signal.
Note
If your telephone is programmed for Automatic Hold, existing calls are
automatically placed on hold when you answer a call or make another
call. (See “Automatic Hold” on Page 22.)
A different call can be held on each [DN] or
button on your phone. Each time you press
,
a different [DN] or
is selected. The selected
button’s LED flashes rapidly and your LCD displays
information for the call holding on that button
(samples shown at right).
CO LINE 02
HOLD
DN
202
HOLD
➤ Press to toggle the microphone ON/OFF while the telephone is in use. The
LED indicates the status of the microphone.
(Microphone)
Notes
♦
The microphone and accompanying LED are always ON when receiving
“voice first” internal [DN] calls to enable Handsfree Answerback and OFF if
you receive a ring-first call. Mic may be ON/OFF when placing an on-hook
CO line or internal [DN] call.
♦
Each station’s Mic can be set in system programming to switch ON/OFF
with one touch, to switch OFF only while pressed and held, or to be either
ON/OFF at the start of handsfree dialing.
♦
To talkback to an HS-OCA call, press and hold Mic and talk over your
telephone handset/headset. The LED and microphone remain OFF during
OCA talkback operation (see “HS-OCA” on Page 51).
♦
Mic functions on Handsfree Answerback and OCA calls for privacy.
➤ When Msg LED flashes, press to call back the station or voice mail
➤ Press the same [DN] or that you used to dial the original number.
(Message)
device that activated the LED (see “Message Waiting” on Page 47). This is
the telephone’s [PDN] message waiting button.
Press
Note
4
. The last number called is redialed.
If you have Automatic Line Selection, you must first lift the handset.
Strata DK Digital Telephone
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Buttons
Table 1
Fixed Button Definitions (continued)
Button
Definitions
➤ Press to toggle the speaker ON/OFF. The LED indicates the status of the
(Speaker)
speaker.
Notes
♦
must be pressed and held down when switching from Handset to
Speakerphone mode.
♦
▲
▼
Also selects a line or the internal [PDN] if programmed for auto preference
in system programming. Can be used to disconnect on-hook
speakerphone calls.
➤ Press to adjust volume levels (see “Volume Controls” on Page 10).
Flexible Buttons
All flexible buttons must be programmed for your telephone in system programming and vary
for individual telephones. If a button does not appear on your display or telephone keystrip
label, see your System Administrator for button assignments.
Line Buttons
You may have buttons designated as and/or which enable you to
directly access outside Central Office (CO) lines. enables you to access
available CO Lines from a group of lines appearing under one button.
If your telephone does not have a or button and you want to access
outside CO lines, you can use access codes. For a listing of these codes, see “Access Codes”
on Page 107.
Directory Number [DN] Buttons
The [DN] buttons consist of: [PDNs], [SDNs], and [PhDNs]. They are used to initiate or
answer a call and are known as your extension or intercom number(s). You can have multiple
[DN] buttons on your telephone (see Figure 2), including [DNs] belonging to another
telephone, [SDNs].
Incoming calls ring your telephone’s [PDNs] from the top down. For example, incoming calls
to Station 10’s [PDNs] first ring the “10-1” button, then “10-2,” and finally “10-3.” Your
[PDN] is considered busy only when all of the [PDNs] are being used by your telephone or
other telephones, and/or when your telephone is on any type of CO Line or [DN] call.
The Grand Tour
5
Buttons ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
If you have an LCD telephone, you can find out the actual Directory
Number of a [DN] button by pressing the [DN] you want to display
and dialing . The number ( !) displays.
Table 2
Directory Button Definitions
Button
6
DN = 210
Definitions
[PDN]
Primary Directory
Number
Press to answer a call to the Primary Directory Number or to initiate a
phone call. The [PDN] is specifically your Extension Number or Intercom
Number. Your telephone can have up to four [PDN] buttons with your
number. You can set Call Forward and Voice Mail ID code for your [PDN].
[SDN]
Secondary Directory
Number
A [PDN] of another telephone which appears on your telephone is
considered a [SDN]. You cannot set Call Forward and Voice Mail ID code
for [SDNs] on your telephone.
[PhDN]
Phantom Directory
Number
Up to eight Phantom Directory Numbers can be dedicated to a station or
shared by a group of stations. One example of a Phantom Directory
Number application is when it is used as a common phone number for an
entire department. For instance, when the [PhDN] appears on a group of
telephones, such as the Sales Department, it will ring on all of the
telephones of the group when it is called. You can only set Call Forward
and Voice Mail ID code for [PhDNs] that are owned by your telephone. You
can have a separate message waiting button and mailbox for up to four
[PhDNs] on your telephone.
Strata DK Digital Telephone
2516
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Buttons
Phantom Directory Numbers
[PhDNs]
54
58
51
51
50
Secondary Directory Numbers
[SDNs] of Station 11
Calls to Station 11 can be originated
or answered by Station 10 by
pressing the 11-1 or 11-2 button.
Station 10's Primary Directory
Numbers [PDNs]
Figure 2
MW/50
50
11-1
10-1
11-2
10-2
10-1
10-3
10-2
11-1
10-3
11-2
Station 10
Station 11
Multiple Directory Numbers Example
Feature Buttons
Preprogrammed feature buttons can be assigned to your telephone and vary for individual
telephones. See Table 17 on Page 113 for a list of all the possible feature buttons.
If a button does not appear on your display or telephone keystrip label, see your System
Administrator for button assignments.
If your telephone has not been programmed for a "
# button, you can substitute the key in any of the procedures that appear in this guide.
The Grand Tour
7
LCD –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
LCD
In its idle state, the 32-character LCD feature on your digital telephone gives you an accurate
desk clock and calendar combination. When you have an outside call in progress, an elapsed
time display gives a constant reminder of the call duration. Alphanumeric messaging
capability is also provided (see “Messages, Memos, and Name Display” on Page 85). All
display functions occur automatically as call processing proceeds.
A “+” next to the LCD readout (sample shown at right) on your
telephone indicates there is more data in memory. Press " to
advance through the information. Press to switch from the CF
display to the User Name display.
CF-A 201-203+
JAN 01 TUE 12: 19
All LCD examples in this user guide are shown with Soft Keys turned OFF. If your telephone
has Soft Keys turned ON, the displays may be different (e.g., the information on rows 1 and 2
is reversed), but they still enable you to follow the steps in this guide.
LCD Buttons
There are two sets of buttons available with the LCD, Control and Soft Key (see Figure 3).
The Control buttons consist of the Mode, Page and Scroll functions, while the Soft Keys offer
access to frequently-used features that appear as abbreviated prompts above the Control
buttons.
Soft Key Prompts
TRNS
CONF
PGE
Mode
Page
Scroll
Soft Key and Control Buttons
0622
Figure 3
LCD Buttons (with sample Soft Keys)
Both sets of buttons cannot be active at the same time.
♦
Soft Keys are active when the Soft Keys are turned on and the telephone is active (on a
call).
♦
Control buttons are active when the Soft Keys are turned off and/or the telephone is idle.
(See Chapter 3 – LCD Operation for an explanation of how to use these buttons.)
8
Strata DK Digital Telephone
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– LED Indicators
LED Indicators
Each line and feature button has a LED next to it which indicates the status of the line or
feature associated with the button.
Line LEDs light red or green and flash at varying rates to indicate call status (see Table 3).
Table 3
LED Indicators
Your Station (Green)
Other Station (Red)
Use
Interval Rates
Line or [DN] In-Use
(access outside line)
2 seconds on, 1/8 second off—
1/8 second ON/OFF
steady
Incoming Call
(while ringing)
1 second on at 10 pulses/
second—1 second OFF
one second ON/OFF
Hold (outside line)
4 pulses/second for 1/8
second ON/OFF
1/2 second ON/OFF
Hold – Consultation
(during consultation/transfer to another
station)
10 pulses/second
steady
Hold – Exclusive (outside line)
10 pulses/second
steady
Hold – Recall
(when held call recalls your idle station)
1 second at 2 pulses/second, 1
second at 10 pulses/second
flashes
Hold – Exclusive Recall
1 second at 2 pulses/second, 1
second at 10 pulses/second
steady
Internal Call
(while station ringing)
Your [PDN] flashes 10 pulses/
second—1 second off
[SDN] red flashing or
green ringing
Busy Station Transfer
(outside call transferred to your busy
station from a designated station or AA)
4 pulses/second, 1/8 second
ON/OFF
3/4 second on, 1/8
second OFF
10 pulses/second
2 pulses/second
Alert Signal
.5 seconds
4 seconds
Conference
10 pulses/second
steady
Note
If using , the
hold indication is only at the
station that places the call on
hold.
After disconnecting first call...
The Grand Tour
9
On-hook/Off-hook ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
On-hook/Off-hook
Some procedures in this user guide instruct you to perform a step while “on-hook” or “offhook.” These terms refer to the position of the handset. “Off-hook” indicates that the handset
should be lifted off of the telephone cradle. “On-hook” indicates that the handset should
remain in the cradle and should not be lifted.
Volume Controls
Your telephone has a volume increase and decrease button for controlling speaker and handset
volume levels.
You must hold down either button ( ▲/ ▼) for at least 1/8 second for any volume
change to occur. If you continually hold down either button, the volume continually changes
about every half second until the level limit is reached.You hear ring tone as long as you press
a Volume button when your telephone is idle.
The method for changing feature volume varies. Some features can be adjusted using only the
▲/ ▼ (see Table 4) and others require additional buttons (see Table 5 on Page 11).
Table 4
Using only Vol ▲/Vol ▼
Feature
10
Phone
Status
Comments
Ring Tone Volume/Incoming
Handsfree Answerback and
Speaker OCA
On-hook,
Idle
Adjusting the ring tone volume also changes the
volume level of incoming Handsfree Answerback
and Speaker OCA calls before they are answered
by pressing a [DN].
Handset Receiver
Off-hook
After a call is terminated and the handset is onhook, the volume level returns to the “original” level
for the next call. This “original” level can be adjusted
to higher/lower in system programming.
Strata DK Digital Telephone
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Volume Controls
Table 5
Using Vol ▲/Vol ▼ with Other Buttons
Feature
Phone
Status
Press
Comments
Microphone Sensitivity
On-hook/
Off-hook
While pressing,
hold and ▲/ ▼ for three
seconds.
The Mic LED flashes about six
times while setting the sensitivity.
When the microphone is set for
the lowest or normal sensitivity,
the Mic LED lights steady when
the telephone is busy on a
speakerphone call.
Handset/Headset Call
Waiting Tone
On-hook/
Off-hook
While pressing,
hold and
The tones are received over the
handset/headset and speaker.
On-hook/
Off-hook
While pressing,
hold and
The tones are received over the
speaker.
On-hook
[DN] followed by
then ▲/ ▼
You hear the muted tone for 15
seconds or until disconnected by
pressing .
Muted Tone Burst
Note
Tone sent for Busy
or DND Override,
Call Transfer with
Camp-on, etc.
▲
▼
Ringing, Handsfree
Answerback, and Speaker
OCA.
On-hook
! followed by
▲/ ▼
Speaker
On-hook,
idle
[DN] followed by
▲/ ▼
Your phone rings for 15 seconds
or until disconnected by pressing
. Enables you to check if
you can hear ringing at a
distance from your telephone.
After you press a [DN], you hear
dial tone.
Adjusts Internal and CO Dial
Tone, Background Music.
The Grand Tour
11
Volume Controls –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
12
Strata DK Digital Telephone
Features
2
This chapter lists all the digital telephone features in alphabetical order beginning on Page 17.
These features can be performed on 2000-series digital telephones equipped with or without
LCDs. Features which require a telephone equipped with a speakerphone are noted.
Before You Begin
If you are a new user of the Strata DK digital telephone, you need to find out if your telephone
has been set up for Automatic Line Selection and Ringing Line Preference. You will also need
to know if your telephone has tone or voice first signaling when you receive an internal call:
♦
Tone Signaling rings.
♦
Voice First Signaling does not ring; instead you hear a long tone, then the caller’s voice.
Each of these features are enabled in system programming and determine how you will make
and answer calls on your telephone.
Automatic Line Selection
You have Automatic Line Selection, if you hear dial tone and the
[DN], Line, or Pooled Line Grp LED lights steady green. The LCD
displays the station number (201) and the seized CO line (sample
shown at right).
NO. 201
USING LINE 11
➤ Lift the handset or press "$.
You do not have Automatic Line Selection, if you hear silence.
➤ Press an available [DN] or before dialing.
Features
13
Quick Reference –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Ringing Line Preference
You have Ringing Line Preference, if you can answer a line ringing your station by lifting the
handset or pressing "$. You do not have Ringing Line Preference, if you have to press the
button associated with the ringing call (flashing LED) to answer the call.
If your telephone does not have Automatic Line Selection, press the flashing [DN] or first, before using the handset or "$.
Signaling
If you hear a long tone, followed by a caller’s voice, you have Voice First Signaling.
➤ Talk in the direction of your telephone
...or answer the call as you normally would using either the handset or "$.
If you hear successive ring tones, you have Tone First Signaling.
➤ Lift the handset or press .
Note
You can change to the alternate signaling method when making a call on a call-by-call basis by
pressing ! after dialing an internal telephone number.
Quick Reference
The following is a quick reference chart for using your telephone’s standard features.
Making an Internal Call
1. Lift the handset or
press "$
...or if you do not
have Automatic Line
Selection, press a
[DN].
2. Dial a directory
number (201).
NO. 203
201
3. When finished with
the call, hang up or
press "$.
14
Strata DK Digital Telephone
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Quick Reference
Making an Outside Call
1. Lift the handset or
press "$
NO. 203
USING LINE 6
...or if you do not
have Automatic Line
Selection, you must
also:
press ...or ...or [DN], then enter
a CO line or line
group access code
(see “CO Line Access
Codes” on Page 107).
2. Dial the telephone
number.
The LED flashes green and the digits
are displayed as you dial.
The display automatically changes
from dialed number to elapsed time
after a programmed period. After you
hang up, elapsed time is displayed for
15 seconds and then changes to date/
time display.
NO. 203
5551374
NO. 203
00: 13: 23
3. When finished with
the call, hang up or
press "$.
Making an Outside Call to an ISDN Trunk
1. Access an outside CO
line
2. Dial the number.
3. Press ".
Features
The dialed digits will not be sent until you press this button or
until the timer expires. See “ISDN Outgoing Calling” on Page
46 for more information on ISDN calls.
15
Quick Reference –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
On-Hook Dialing
1. Press "$ (if you
have Automatic line
selection).
2. Access an outside line
and dial a telephone
number.
3. Lift the handset when
the called party
answers.
Note
If you have a full speakerphone, you do not have to lift
the handset.
4. When finished with
the call, hang up or
press "$.
Answering Calls
When you receive an incoming call, the LCD displays either the CO
line (10)
... or the station’s [PDN] (210).
➤ Lift the handset or
press "$
...or if you do not
have Ringing Line
Preference, press the
flashing [DN], ,
or and lift the handset.
16
NO. 203
LINE 10 RINGING
NO. 203
210 CALLING
The green LED changes from incoming call rate to the in-use
rate. Your LCD displays the answered line.
For information on Caller ID/ANI/DNIS LCD displays for
incoming calls, see Chapter 3 – LCD Operation
Strata DK Digital Telephone
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Account Code Calls
Incoming Call Notification
Muted ringing while you are on a call indicates an incoming call. If another call comes in
during the first call, release, transfer, or place the call on hold, then answer the second call.
➤ Press %
...or hold down the hookswitch for about one second.
Account Code Calls
Entered before or after a call, Account Codes (i.e., Forced, Voluntary) can be used for a variety
of reasons including billing, tracking, and line restriction applications. Account Codes are
recorded by the system and can, along with the details of the calls, be printed on a Station
Message Detail Recording (SMDR) report.
Forced Account Codes (Verified/Non-Verified)
Some applications require you enter an Account Code, called a Forced Account Code, before
dialing a telephone number.
If the system is set for Verified Account Codes, station users must enter specific codes when
entering the Forced Account Code(s) or the call does not execute. Verified Account Codes are
established in system programming or by designated stations.
➤ To dial using a Forced Account Code Emergency Override of Forced Account Codes
You can bypass Forced Account Code requirements with three emergency numbers, including
911. See your System Administrator for these numbers:
1)
911
2)
_______
3)
_______
Voluntary Account Codes (Verified/Non-Verified)
Voluntary Account Codes are usually optional. They can be entered after accessing a CO line
or during a call, to keep track of the call for client billing purposes.
An exception is a Voluntary Account Code which is required to change the Toll Restriction
classification of your station. The code gives you access to telephone numbers outside your
usual dialing area and must be entered prior to dialing the telephone number. As an example, if
your station is restricted to local area calls, you can make out-of-state calls by using a
Voluntary Account Code set in system programming.
If the system is set for Verified Account Codes, station users must enter specific codes when
entering the Voluntary Account Code(s) or the code is not validated for the SMDR call report.
Features
17
Alarm Reset ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
➤ To dial using a Voluntary Account Code
1. After accessing a CO
line, press %'
...or "
# +
(
Your conversation is not interrupted.
Note
NO. 204
ENTER ACCT CODE
If the Voluntary Account
Code is not required to dial
out, the account code can be
entered during a call.
...or ( if your
telephone does not
have a speed dial
button.
2. Enter the Account
Code.
When your station is set for Verified
Account Codes, you hear a half
second confirmation tone if the code is
valid.
NO. 204
CODE VERIFIED
The outside party is not able to hear any tones (e.g.,
confirmation tones) when the Account Code digits are being
entered. If your station is programmed not to verify Account
Codes, you do not hear a confirmation tone.
If the code is invalid, you hear two
short tones.
NO. 204
CODE NOT VALID
3. Dial another account
code by repeating
Steps 1 and 2.
The last code entered is recorded.
4. Dial a telephone
number.
Any digits dialed after the code is entered in Step 2 is treated as
part of a telephone number.
Alarm Reset
Your Strata DK system can be connected to a facility alarm system. All telephones produce a
startling tone whenever this alarm is activated.
➤ To reset the alarm
➤
18
Press %& .
Strata DK Digital Telephone
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Alert Signaling
Alert Signaling
Alert Signaling enables you to send an alert sound to a predesignated (partner) station by
pressing a single button. This feature is based on the “buzz” key, where, for example, a
manager might alert his/her administrative assistant to enter the office.
You can have as many as four % "(s) to send or receive an Alert Signal to/from
other telephones. An Alert Signal is sent even if the alerted telephone is busy (on/off-hook) or
in the DND or Call Forward mode.
➤ To send an Alert Signal
➤ Press %
". An alert tone sounds at the designated station.
Attendant Console Calling
Up to four Attendant Consoles can be installed per system. There can be up to three ways to
call the Attendant Console, depending upon system programming.
➤ To call any attendant console
➤ Press a [DN] + .
The call rings the Attendant Console’s button. Dial calls
rotate between the consoles if more than one console is installed.
➤ To call a specific console
➤ Press a [DN] + the
console’s [DN].
The call rings the console’s )*#+ (incoming [DN] button). Your
System Administrator can provide the Attendant Console(s)
)*#+s.
➤ To call all consoles for an emergency
➤ Press a [DN] + the
The call rings the & button on all attendant consoles.
emergency access
code .
Features
19
Automatic Busy Redial (ABR) –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Automatic Busy Redial (ABR)
After reaching a busy outside number, you can activate ABR so that the Strata DK system
automatically redials the number at regular intervals. If the system redials an outside number
that is still busy, ABR resets and tries again. This feature may not be allowed on some (or all)
lines in your system—depending on the telephone line type connected.
ABR is not attempted while your station is busy, but continues to timeout. The system inserts a pause (P) on your LCD before redialing the
number.
NO. 202
P555 3700
➤ To activate ABR
1. When you reach a
busy number, press
The LED flashes red.
%' ,'- ...or + .
You hear confirmation tone.
2. Hang up
NO. 202
ABR SET
...or press "$.
3. The system redials,
up to 15 times, every
30 or 60 seconds
(depending on system
programming).
20
4. Your telephone
receives ring tone,
when ABR dials the
number and it is
available.
The [DN] or Line and Spkr LEDs flash green.
5. Lift the handset or
press "$ and wait
for the party to
answer.
If you do not pick up the handset or press "$ within 30
seconds after a connection is made, you hear a muted ring for
another 30 seconds, then the call disconnects.
Strata DK Digital Telephone
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Automatic Callback (ACB)
➤ To cancel ABR
➤ Press %' ,'- ...or [DN] + .
Automatic Callback (ACB)
After reaching a busy/DND station, you can set ACB to have the system call you back when
the called station becomes available. You can also set ACB to place you in a queue for an
available CO line, if you reach a line group in which all lines are busy.
➤ To set ACB
1. After reaching either
a busy/DND station
or CO line, press
%' $
...or .
2. Hang up
...or press "$.
3. Your telephone rings
at a fast rate when the
called station or CO
line becomes idle.
You hear busy tone, followed by dial
tone (two secs.), then busy tone.
When you set ACB at a busy station,
its number (210) displays.
When you set ACB at a busy line
group, its access code number (801) is
displayed.
NO. 204
INT 801 ACB SET
You can make other calls while waiting for the called station/
line to become available.
For busy/DND station: the [DN] LED
flashes green (incoming call). The
station number you called (210)
displays.
For busy CO line: the [DN] LED from
which you attempted to first access the
line flashes red (incoming call rate).
The seized line’s number (3) displays.
Features
NO. 204
INT 210 ACB SET
NO. 204
210 ACB
NO. 204
LINE 3 ACB
21
Automatic Hold ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
4. Answer within three
rings to prevent the
callback from being
cancelled.
After you answer, you hear a single tone, and the LED flashes
green (in-use).
5. If you were
attempting to make an
outside call and did
not use LCR, you
must now redial the
telephone number.
If the original call was made using LCR, the telephone number
is automatically dialed.
If you hear a busy tone after answering a callback, the called
party is already on another call or the line has already been
seized or has received an incoming call. Your request is not
cancelled. You will be called again the next time a line
becomes idle.
➤ To cancel ACB (to busy or DND station)
➤ Press %' $ or [DN] + ..
Automatic Hold
Automatic Hold enables you to automatically place a call on hold by pressing another outside
or a [DN] button—there is no need to press /
. You can also switch between calls
without having to press /
. Your telephone must be programmed for this feature, otherwise
existing calls drop if you do not press /
before answering or making another call.
➤ To use Automatic Hold
➤ While on a call, press another or [DN] to receive/originate a new call. The LED of
the accessed line flashes (in-use). The first call is put on hold and the LED flashes (onhold).
➤ To switch between calls
➤ Press or [DN] of the held call. The LED of the line just accessed flashes (in-use).
The LED of the Line or [DN] placed on hold flashes (on-hold).
22
Strata DK Digital Telephone
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– BGM Over Telephone Speakers
BGM Over Telephone Speakers
BGM over external speakers is controlled by the System Administrator. If BGM is enabled,
you can turn it ON/OFF for your individual station speaker.
➤ To enable/cancel BGM on your telephone speaker
➤ Press " ' to toggle BGM ON/OFF.
...or press a [DN] + 0! + "$ to turn BGM ON and press a [DN] + 0 + "$ to
turn it OFF (ignore busy tone after dialing 0! and 0).
Call Forward
If your telephone has more than one [DN], you can assign Call Forward destinations for each
[DN] on your telephone (up to one [PDN] and eight [PhDNs]. Each [DN] can be
independently set for a different Call Forward feature. Call Forward must be set before the call
is received and has priority over the Station Hunt feature.
To set call forward from a [PDN] or [PhDN]:
Note
♦
You must set the call forward from your telephone.
♦
Your telephone must be programmed as the owner of the [PDN] or [PhDN].
If you hear a re-order tone when following any of the Call Forward steps, your telephone is not
the owner of the [PDN]/[PhDN].
If Call Forward is set, the following calls to your station forward (except in Call ForwardExternal mode):
♦
Internal calls (Handsfree and OCA calls optionally may or may not)
♦
Auto Attendant calls
♦
CO lines calls that ring only your station
♦
Transferred CO line or station calls
CO lines that ring more than one station do not forward.
Features
23
Call Forward ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Call Forward Modes
You can set your telephone [PDNs] or [PhDNs] for a variety of Call Forward modes:
Note
♦
Call Forward—All Calls forwards all calls immediately; your telephone does not ring
when called.
♦
Call Forward—Busy forwards calls immediately when your station, [PDN], or [PhDN] is
busy or in the DND mode.
On “tone-first” systems, if your [PDN] appears on more than one button on your
telephone, Call Forward Busy forwards calls only when all [PDN] buttons are in use;
if there is an idle [PDN], it flashes or rings when called.
♦
On “voice-first” systems, Call Forward Busy forwards all calls any time your
telephone is in use.
Call Forward-All Calls, Call Forward-Busy, Call Forward Busy-No Answer, and Call
Forward-No Answer can be set with the touch of one button. see “Feature Access Codes” on
Page 62.
♦
Call Forward—No Answer forwards all calls to your station if you fail to answer within
a designated time (set by you when you enable the feature). Your station can be
programmed to bypass Call Forward-No Answer when receiving Voice First (handsfree)
calls. Callers can activate voice first or OCA by dialing ! during their voice
announcement.
♦
Call Forward—Busy/No Answer forwards all calls to your station immediately
whenever you are busy, in the DND mode, or after ringing and you do not answer the call
within a designated time (set by you when you enable the feature). Your station can be
programmed to bypass Call Forward/No Answer when receiving Voice First (handsfree)
calls. Callers can activate ringing and Call Forward by dialing during their voice
announcement.
♦
24
♦
♦
On “tone-first” systems, if your [PDN] appears on more than one button on your
telephone, Call Forward Busy forwards calls only when all [PDN] buttons are in use;
if there is an idle [PDN], it flashes or rings when called.
♦
On “voice-first” systems, Call Forward Busy forwards all calls any time your
telephone is in use and/or any time all of your [PDNs] are in use by other telephones.
Call Forward—Fixed forwards immediately to a station or voice mail device set in
system programming all internal, private or DID CO line calls to your station. Your station
does not ring when called. Your station must be assigned with the 12
3
button in system programming to activate this feature.
Strata DK Digital Telephone
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Call Forward
♦
Call Forward—External forwards new incoming calls directed to your [PDN] to a
destination outside of the system. [PhDNs] assigned to your telephone do not call forward
to external destinations. Internal calls and transferred calls to your [PDN] also do not
forward to external destinations.
Only incoming calls over CO lines dedicated to immediately ring your [PDN], the private
CO button, and/or DID line, call forward externally. Any of the other Call Forward
modes can be set for your [PDNs] or [PhDNs] simultaneously with Call Forward-External.
Using Call Forward Buttons
If your telephone has been system programmed for a Call Forward button, you can use one of
the following Call Forward buttons to set the feature for a [PDN]: 12
% , 12
,'-, 12
+ %2, 12
,'-+%, 12
, and 12
3 (Call Forward–Fixed feature).
Using Access Codes
If your telephone has not been programmed for Call Forward buttons or you are forwarding a
[PhDN], you must use access codes to set the Call Forward feature.
LCD Telephones
The LCD on your telephone provides you with call forwarding information.
Make CF Call
When you call a [DN] that is forwarded [203], the [DN] you called is
shown first.
The display changes to the [DN] where your call forwarded (210).
NO. 201
203
NO. 201
210
Receive CF Call
When a call is forwarded to your [DN] (210), the calling [DN] (205) is
displayed on the left and the [DN] called is displayed on the right
[203].
Note
Features
NO. 201
205 CALL 203
The LCD examples shown in the following sections are identical to those on your telephone’s
LCD. At times, the entries on the display will scroll off the LCD and only portions of the
entries will remain.
25
Call Forward ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Call Forward–All Calls
1. Press 12
%
The LED flashes red.
...or [PDN]/[PhDN] +
4!.
You hear confirmation tone after
is dialed.
4!
2. Enter the destination
[DN].
3. Press 12
%
...or "$ (if access
code used).
NO. 201
CALL FORWARD TO
NO. 201
CALL FORWARD TO 203
The LED lights steady red and calls
forward to the stored directory
number [203].
CF-A 201-203
JAN 01 TUE 12: 19
➤ To cancel a Call Forward—All Calls
➤ Press 12
% + "$
...or [PDN] + 4! + "$.
Call Forward–Busy
1. Press 12
,'-
...or [PDN]/[PhDN] +
4 .
The LED flashes red.
You hear confirmation tone after
4 is dialed.
2. Enter the destination
[DN].
3. Press 12
,'-
...or "$ (if access
code used).
26
NO. 201
CALL FORWARD TO
NO. 201
CALL FORWARD TO 203
The LED lights steady red and calls
forward to the stored directory
number [203].
CF-B 201-203
JAN 01 TUE 12: 19
Strata DK Digital Telephone
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Call Forward
➤ To cancel a Call Forward—Busy
➤ Press 12
,'- + "$
...or [PDN] + 4 + "$.
Call Forward–No Answer
1. Press 12
+
%2
...or [PDN]/[PhDN] +
4..
The LED flashes red.
You hear confirmation tone after
is dialed.
4.
2. Enter the destination
[DN].
3. Press "
#.
Note
NO. 201
CALL FORWARD TO
NO. 201
ALL FORWARD TO 203
The pre-set time delay for calls
forwarding is 12 seconds.
NO. 201
ALL FORWARD TO 203*
The LCD displays the amount of time
entered (16).
NO. 201
L FORWARD TO 203*16
Skip this step, if
you pressed 12
+
%2 in
Step 1.
4. Enter the time delay
(054) seconds.
Note
Skip this step if
you do not want
to change the
time.
5. Press 12
+
%2
...or , then
"$ (if access code
was used in Step 1).
The LED lights steady red and calls
forward to the stored directory
number [203].
CF-NA 201-203
JAN 01 TUE 12: 19
➤ To cancel a Call Forward—No Answer
➤ Press 12
+ %2 + "$
...or [PDN] + 4. + "$.
Features
27
Call Forward ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Call Forward–Busy/No Answer
1. Press 12
The LED flashes red.
,'-+%
...or [PDN]/[PhDN] +
4.
You hear confirmation tone after
is dialed.
4
2. Enter the destination
[DN].
3. Press "
#.
Note
NO. 201
ALL FORWARD TO 203
The pre-set time delay for calls to ring
before forwarding is 12 seconds.
NO. 201
ALL FORWARD TO 203*
The LCD displays the amount of time
entered (16).
NO. 201
L FORWARD TO 203*16
Skip this step, if
you pressed 12
,'-
+% in Step
1.
4. Enter the time delay
(054) seconds.
Note
NO. 201
CALL FORWARD TO
Skip this step, if
you do not want
to change the
time.
5. Press 12
+
%2
...or , then
"$ (if access code
used in Step 1).
The LED lights steady red and calls
forward to the stored directory
number [203].
CF-BN 201-203
JAN 01 TUE 12: 19
➤ To cancel a Call Forward—Busy/No Answer
➤ Press 12
,'-+% + "$
...or [PDN] + 4 + "$.
28
Strata DK Digital Telephone
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Call Forward
Call Forward–Fixed
➤ Press 12
3. The LED lights steady red and all calls forward to a station [PDN]
or voice mail device set in system programming.
...or press 12
3 a second time to cancel the feature.
Call Forward—External
1. Store the destination
number at Station
Speed Dial location
Code 49.
Only perform Step 1
the first time Call
Forward-External is
set or when you
change the
destination. It is not
necessary to store the
destination each time;
it remains in system
memory.
This feature enables you to forward new incoming calls
directed to your [PDN] to a destination outside of the system.
[PhDNs] assigned to your telephone do not Call Forward to an
external destination. Internal calls and transferred calls to your
[PDN] do not forward to external destinations.
Only incoming calls over CO lines dedicated to immediately
ring on your [PDN], private CO button, and/or Direct In
Dial line calls forward. Any of the other Call Forward modes
can be set for your [PDNs] or [PhDNs] simultaneously with
Call Forward-External.
Use the Speed Dial storage procedures detailed on Page 59.
When forwarding to an outside destination include the CO
Line (or CO Line group) access code before the telephone
number.
Example: 8015833700
801 = CO Line access code
5833700 = Telephone number
See Table 12 on Page 107 for CO Line/Line Group access
codes. The LCR access code “9” cannot be used.
2. To set CF-External,
press 12
Incoming calls forward to the destination stored at Station
Speed Dial Location 49.
...or the [PDN] +
4.
➤ To cancel a Call Forward—External
➤ Press 12
...or [PDN] + 4 + "$.
Features
29
Call Forward ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Remote Destination Change
If Call Forward-External mode is set at your station, you can change the forwarding
destination from a telephone outside of the system.
➤ To change the destination number
1. Call into the DK
system over a CO line
programmed for the
DISA feature.
You hear ringback tone signal, then internal dial tone for 10
seconds.
Try again if you hear busy tone.
Note
See the System Administrator for DISA telephone
numbers.
2. After you receive dial
tone, press 4 then
dial your [PDN].
You hear a confirmation tone.
3. Enter the Remote Call
Forward-External
security code.
You hear a confirmation tone. See the System Administrator
for the security code which is assigned to your telephone in
system programming.
If a number is not dialed, the system automatically makes the
DISA CO line ring as a normal incoming call. Then, if the call
is not answered within 15 seconds after the ringing starts, it
disconnects.
4. Enter the new
destination number.
You can enter an
internal number,
Voice Mail number or,
a CO line access code
plus an external
telephone number.
With some systems,
you can dial a line
group code instead of
a CO line number
access code. (See
Appendix A—Table 1
for access code
information.)
5. Press .
30
You hear a confirmation tone.
Strata DK Digital Telephone
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Call Park Orbits
Call Park Orbits
The Call Park feature enables you to hold a call temporarily in an orbit (the area where the call
is held). Anyone can retrieve the call from the orbit using the same or a different station. There
are 20 General Park Orbits for the system and 1 Personal Park Orbit for each station.
Once you have parked a call in an orbit, you can:
♦
Hang up and retrieve the parked call at a later time
♦
Originate another call
♦
Access a voice paging device to announce the parked call for pickup from another station
If you park a call and it is not retrieved the following occurs:
♦
If your station is idle when the system Call Park recall timer expires, the parked call
automatically recalls to your station.
♦
If your station is busy, the parked call camps-on.
If you have an LCD telephone, you can let the system automatically select an available orbit
number which displays on your LCD. To monitor the calls parked at your station, see “Call
Park Orbit List Display” in Chapter 3 – LCD Operation.
➤ To park a call
1. While on a call, press
$ 6
The LED flashes green (consultationhold).
ENTER ORBIT NO
RTRN
...or +
.. .
2. Enter a General Orbit
Number (7~7!7)
or a valid [PDN]
...or if you have an
LCD, press 777.
3. Hang up.
The call is parked and the CO line
flashes (Hold), or the [DN] LED turns
OFF.
The system parks the call on the lowest vacant Orbit Number.
The caller’s extension or Line number
and the orbit number are shown.
If the parked call is not retrieved
within a specified time, the call rings
back to your phone.
Features
6793 PK ORBIT 900
LN 2 ORBIT 900
31
Call Park and Page –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
When a parked call recalls your
phone, the LCD shows the line or
[DN] that is recalling and the orbit
number.
L
2 PK ORBIT 900
➤ To retrieve a parked call
1. Press $ 6
...or [DN] + .. .
2. Enter the Orbit
Number where the
call is parked.
[DN] can be [PDN], [SDN] or [PhDN].
The [DN] LED flashes at the in-use rate when the call is
retrieved.
Call Park and Page
You can use the Park feature in conjunction with the Page feature. This operation can be
programmed on a "
# button for one-touch activation (See “Feature Access Codes”
on Page 62.)
➤ To park and page a call
1. While on a call, press
$ The LED flashes green (consultationhold).
HOLD LINE 2
ENTER ORBIT NO.
...or +
..!.
2. Enter a General Orbit
Number (7~7!7)
or a valid [PDN]
...or if you have an
LCD, press 777.
32
The call is parked and the CO line
flashes (Hold), or the [DN] LED turns
OFF.
The system parks the call on the lowest vacant Orbit Number.
Strata DK Digital Telephone
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Call Pickup
3. Enter a [DN] or a
Page Group or Zone
access code (see
Tables 13 and 14 on
Pages 108 and 109,
respectively).
After you enter an Orbit Number, a short burst of dial tone
prompts you to enter the Page access code.
The LCD shows the 777 Auto Park
entry.
HOLD LINE 2
The LCD shows the Line being held
and its orbit number. Example: Line 2
is held on orbit 900.
HOLD LINE 2
L 2 ORBIT 900
999
4. Make your
announcement
(include the Orbit
Number).
5. Hang up to free the
paging device.
If the parked call is not retrieved
within a specified time, the call rings
back to your phone.
When a parked call recalls your
phone, the LCD shows the line or
[DN] that is recalling and the orbit
number.
PARK ORBIT 900
HOLD
L
2 PK ORBIT 900
Call Pickup
You can pick up a call that is ringing another station’s [PDN] or [PhDN], a call placed on hold
at another station and other types of calls.
When you pick up an internal call, the calling station [200] displays on
the left and the called station [201] displays on the right.
If your call is picked up by another station, the LCD shows that your
call to station [200] was picked up by station [201].zz
NO. 204
200 CALL 201
NO. 204
200 PICKUP 201
[DN] Pickup
Picks up ringing or held Directory Numbers.
➤ Press [DN] + ( + [PDN] or [PhDN] that you want to pick up.
Features
33
Call Pickup –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Directed Call Pickup
This feature enables you to pick up calls ringing in, or calls held at other stations.
➤ To use directed call pickup
1. Press #
$'
The directed [PDN] is the Primary Directory Number of the
station that has the ringing or held call that is to be picked up.
...or [DN] + (.
2. Dial directed [PDN].
If more than one call is on hold, the call on the telephone’s
lowest button number is picked up. Ringing calls are picked up
over held calls as a priority.
➤ To pick up a ringing CO line in a tenant system
➤ Press #
$' !5
You are connected to a incoming CO line call for a Tenant
Group (1~4).
...or [DN] + (7.
Notes
●
●
In non-tenant systems, #
$'! picks up any
ringing CO line.
This feature does not pickup held lines or transferred CO
lines that are ringing; use Directed Call Pickup.
Group Pickup
Stations can be assigned in system programming to Pickup Groups. As many as 20 groups can
be created to enable you to easily pick up incoming (new or transferred) or internal calls that
are ringing stations that are in your group or in other groups. This feature does not pickup held
calls. You may belong to more than one group. See your System Administrator for group
assignments.
Calls Ringing Within Your Group
➤ Press ' $' or a [DN] + (.. You are connected to the call.
Calls Ringing to Other Groups
1. Press [DN].
34
You hear dial tone.
Strata DK Digital Telephone
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Call Transfer with Camp-on
2. Enter (, then the
access code
(. ~..7) of the
group to which the
station belongs.
You are connected to the call. If the called station belongs to
more than one group, any of the Group Pickup codes
associated with those groups pickup the call.
Page/Internal Call Pickup
This feature picks up Internal (station to station), Group Page, and All Call Page calls. If these
types of calls occur at the same time, the pickup priority is station-to-station and then Page
calls in the order of occurrence. In some systems this feature can be applied to pickup All Call
Page exclusively.
➤ To pickup a page or internal call
1. Press [DN].
You hear dial tone.
2. Enter (..
You are connected to the caller who originated the internal or
page call. The page circuit is released.
Call Transfer with Camp-on
You can transfer calls to idle or busy [DNs], Hunt Group Numbers, ACD Group [DNs], etc.
You cannot transfer (or camp-on) to a station’s [PDN] or [PhDn] if the station is in the DND
mode, unless the station’s [PDN] or [PhDN] appears on other stations.
➤ To transfer a call
1. While on a call, press
.
The Line or [DN] LED flashes green (conference rate). You
hear internal dial tone.
2. Dial the [DN] where
the call will be
transferred.
The CO line rings the called station. If you hear a single tone,
you can then announce the call over the called telephone’s
speaker. (If you hear ringing tone, the call was made with Tone
Signaling.)
3. If the station is idle,
announce the call and
hang up
Features
35
Call Waiting –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
...or if the station is
busy or does not
answer, hang up
The Line LED flashes green (on-hold). If you transferred the
call from a [DN], the [DN]’s LED turns off. The CO line or
[DN] camps on to the called station and the called station
receives a warning tone. The camped-on call rings when you
hang up.
...or to reconnect to
the transferred line
before it is answered,
press the flashing
or [DN] + .
The Line LED is a steady red when
the called station answers the
transferred call.
If the call is not answered after a
specified Recall time set in system
programming, camp-on is cancelled
and the transferred call rings back
(when your station or [DN] is idle or
sends two tone bursts if your
telephone is busy).
NO. 204
CAMP-ON 4
HOLD LINE 2
LN 2 RECALL 203
The LCD shows the CO line number
and the station number [203] where it
was originally transferred.
Call Waiting
You can answer a call that is transferred to your station, even when your station is busy. When
another call is camped onto your station, you hear two camp-on tone beeps and the [DN] or
Line LED flashes red (on-hold).
If a call is sent to your station when busy, and your station does not have a [DN] or button available to receive the call, two camp-on tone beeps are sent to your telephone. You
must disconnect or transfer the existing call to answer the waiting call.
➤ To answer a waiting call by placing the current call on-hold
➤ Press /
36
The existing call is placed on-hold. The camped-on line rings
your station (the Line LED flashes green - incoming call).
Strata DK Digital Telephone
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Conference Calls
...or if your telephone
has the Auto Hold
feature, just press the
flashing [DN] or
.
You are connected to the transferred call. The [DN] or Line
LED flashes green (in-use).
Note
See your System Administrator to find out if you have
Auto Hold.
➤ To answer a waiting call by disconnecting or transferring the current call
➤ Hang up or transfer
the existing call; the
camped-on call rings
your station
...or press the flashing
[DN] or .
The existing call disconnects or transfers. The camped-on line
rings your telephone and the Line LED flashes green
(incoming call).
This disconnects the current call and connects you to the
transferred call. The [DN] or Line LED flashes green (in-use).
Conference Calls
This feature enables you to add other parties to an existing call. (If you have an LCD
telephone, you can use Soft Keys to make a conference call.) The following conferencing
configurations are possible:
♦
up to two stations and two CO lines
♦
up to three stations and one CO line
♦
up to four stations
➤ To make a conference call
1. While on a call, press
.
You hear dial tone and the [DN] or Line LED flashes green
(conference-rate).
2. Dial a [DN] or access
a CO line and dial the
telephone number.
3. When the called party
answers, press
.
Features
All parties are conferenced. If the second call was placed on a
[DN] or CO line that appears on your telephone, the LED also
flashes green at the in-use rate.
37
Date/Time/Day Adjustment –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
4. Repeat the procedure
to add other CO lines
or [DNs],
remembering not to
try and exceed the
allowed number.
Notes
●
●
If you receive a busy tone or no answer, press to return to the original
connection.
The new station is not conferenced unless its user lifts the handset or presses a [DN] to
answer.
Date/Time/Day Adjustment
This feature is performed from a designated station. See the System Administrator’s Guide for
instructions.
Direct Inward System Access (DISA)
Outside callers with telephones that send Dual-tone Multi-frequency (DTMF) tones can call in
on CO lines programmed for DISA and dial a [DN] or outgoing CO line without going
through an attendant or operator. See the System Administrator for this number.
DISA Calls - Internal
1. From outside the
system, dial the DISA
CO line telephone
number.
38
You hear a ringback tone signal, then an internal dial tone for
10 seconds.
If you do not dial within 10 seconds, the system automatically
causes the DISA CO line to ring a telephone or group of
telephones designated in system programming. Then, if the call
is not answered within 15 seconds after the ringing starts, it
disconnects.
Strata DK Digital Telephone
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Direct Inward System Access (DISA)
2. When you hear dial
tone, dial a [DN].
You hear ring tone. When the station answers, you are
connected.
If the call is not answered after 6 rings or 24 seconds,
(whichever comes first) you hear busy tone.
3. If you receive busy
tone or want to dial
another number while
the station is still
ringing, press .
Repeat Step 2.
To call another station after completing a DISA station call, the
internal party must transfer you. Station and System Page
cannot be accessed on DISA calls.
DISA Calls - External
1. From outside the
system, call the DISA
CO line telephone
number.
You hear a ringback tone signal, then an internal dial tone for
10 seconds.
2. When you hear dial
tone, dial a CO line or
CO line access code
You hear dial tone. If you do not hear dial tone, you must also
dial a DISA security code.
...or dial a CO line or
CO line access code
and then a DISA
security code. See
Table 12 on Page 107
access codes.
3. When you hear dial
tone, dial a telephone
number.
Features
If you do not dial within 10 seconds, the system automatically
rings the DISA CO line as a normal incoming call. Then, if the
call is not answered within 15 seconds after the ringing starts, it
disconnects.
You hear dial tone.
Note
See the System Administrator for the DISA security
code number. If the correct code is not entered, the call
disconnects.
If set in system programming, both parties hear a warning tone
approximately 4, 10, or 20 minutes after the call was made.
Press to reset the timer each time the tone sounds (for an
additional 4, 10, or 20 minutes). If you do not press , the call
disconnects approximately one minute after the tone.
39
Direct Station Selection (DSS) Buttons (Hotline) ––––––––––––––––––––––––––––––––––––––––––––––––––––––
Direct Station Selection (DSS) Buttons (Hotline)
This optional feature enables you to use a #"" button to connect directly to another station’s
[PDN]. The DSS LED shows the status (idle/busy) of the station and/or the station’s [PDN].
For example, a station’s DSS button LED shows busy (light steady red) when the station is:
♦
busy on a call on any button or is in the DND mode.
♦
idle but all appearances of the station’s [PDN] are in use by other stations.
➤ To connect directly to another station’s [PDN]
1. When connected to a
CO line or another
station, press #"".
The original party is put on-hold. You can call a station even if
the DSS LED shows busy (steady red).
2. Announce the call
...or transfer the call
by hanging up or
pressing %.
Note
You can transfer the call to an idle or busy station.
Do Not Disturb (DND)
If your station is in the DND mode, internal, external and transferred calls do not ring your
station and OCA calls are denied. You can continue to make calls while in the DND mode.
If your [PDN] or [PhDN] appears on other stations, calls to your [PDN] or [PhDN] flash on
your station and flash or ring the other stations. This enables your calls to be answered at the
other stations (or yours), even while your station is in the DND mode.
Your “alert partner” telephone can override DND and signal your telephone by pressing %
Telephones with DND Override can also call and mute ring your telephone.
".
➤ To activate/deactivate DND
➤ Press # + #'. The LED lights steady red and DND mode is activated.
...or press it again to toggle the feature off.
Notes
●
40
Calls forward from your station immediately while in the DND mode, if it is set for Call
Forward-Busy or Call Forward-Busy/No Answer.
Strata DK Digital Telephone
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Door Lock(s)
●
If you press # + #' while a call is ringing, the ringing stops. The LED
continues to flash.
Door Lock(s)
Your telephone may have up to five 8$ # button(s), which enables you to unlock a
door.
Door Lock Button
Location
Unlock Door 0
Unlock Door 1
Unlock Door 2
Unlock Door 3
Unlock Door 4
➤ To unlock a door
➤ Press 8$ #. The door unlocks for three or six seconds (set in system
programming). The Unlock Door LED is lit while the door is unlocked.
Features
41
Door Phone(s) ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Door Phone(s)
Door phones can be used to call digital/electronic telephones selected in system programming.
When a door phone calls, you hear a distinctive ringing tone, one or five times (set in system
programming). You can also call a door phone and monitor the surrounding area.
The number of possible door phones vary by Strata DK system, with up to 12 as the maximum
for larger systems.
LCD telephones display the door phone ID when calls are made to/
NO. 204
from door phones (e.g., door phone 1A). The ID enables you to know
DOOR PHONE 1A
the door phone [DN]. For example, door phone 1A corresponds to
Door Phone [DN] !(!, 1B to !( , etc. Door phone IDs and the corresponding [DNs] are
shown in Table 6.
Table 6
Door Phone Lock IDs/Locations
Door Phone
[DNs]
Door
Phone ID
Door Phone
[DNs]
Door
Phone ID
#151
1A
#157
3A
#152
1B
#158
3B
#153
1C
#159
3C
#154
2A
#161
4A
#155
2B
#162
4B
#156
2C
#163
4C
Location
Location
➤ To answer a door phone call
1. Lift the handset.
If you lift the handset while the door phone is still ringing, the
[DN] LED flashes green (in-use) and you are connected to the
door phone.
2. If not connected yet,
dial the door phone
[DN].
If you have an LCD telephone, see Table 6 for the [DN].
...or to pick up door
phone calls ringing
someone else’s phone,
press [DN] + " .
42
Note
" access is a system option that may not be turned
on for your system.
Strata DK Digital Telephone
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– DTMF Tone Dialing with * and #
➤ To call/monitor a door phone
1. With the handset offhook, press a [DN].
You hear dial tone and the LED flashes green (in-use).
2. Dial the [DN] for the
desired door location.
If you have an LCD telephone, see Table 6 for the [DN].
A two-way talk-path exists between your telephone and the
called door phone. You can audibly monitor the area around the
door phone.
Note
Door phone [DNs] can be stored on "# buttons. See
“Feature Access Codes” on Page 61.
➤ To call from a door phone
1. Press the door phone
button and then
release it.
You hear a distinctive ringing tone—one or five times (set in
system programming).
2. When answered,
speak at a normal
voice level in the
direction of the door
phone.
DTMF Tone Dialing with * and #
You may have to send and DTMF tones to some devices or services, such as a voice mail
device or computer output service. DTMF tones are automatically enabled on stations with
"
#. If you do not have "
#, you must first dial , to enable these tones.
This feature disables the Speed Dial feature during the call. Speed Dial is restored when you
complete the call or place it on hold.
➤ To output and DTMF tones on a telephone without a "
# button
➤ While on an outside call, press , then . You can now output
and , DTMF tones, and
digits ~7 for the duration of the call. This procedure must be repeated on each call where
you require such output.
Features
43
Emergency Ringdown/Hotline Service ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Emergency Ringdown/Hotline Service
The Emergency Ringdown or Hotline Service feature enables standard telephones to
automatically ring a designated extension by going off-hook. Digital telephones cannot
perform this feature, but they can receive Emergency Ringdown or Hotline Service from
standard telephones.
Emergency Ringdown is used in healthcare facilities, where it is used 205 CALLING
to assist callers who may not be able to complete a call by dialing. An RINGDOWN
example of an incoming Emergency Ringdown call is shown on the
right. The calling [DN] and “Ringdown” displays whether soft keys are ON or OFF.
This same feature is also known as Hotline Service and is often used for telephones in hotel/
motel lobbies.
Group Listening
This feature enables you to set your telephone so that you and people near your telephone can
hear the called party over the speaker, but the called party can not hear you. You can alternate
between parties as long as the handset is off-hook.
➤ To activate group listening
➤ While off-hook on a call, hold down "$. The Spkr LED lights red.
➤ To deactivate group listening
➤ Release "$. The Spkr LED turns OFF. You can talk to the party through the handset.
Handsfree Answerback
You can talk back to internal or incoming Tie Line calls without lifting the handset.
➤ To receive a handsfree internal call
1. You hear a single long
tone, followed by the
caller’s voice.
44
The LED flashes green (incoming call). The Mic LED lights
steady red, indicating your microphone is active. The Spkr
LED flashes red.
Strata DK Digital Telephone
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Handsfree Monitoring
2. Do not lift the
handset; speak toward
the telephone in a
normal voice level.
If you have a speakerphone, you will have better performance
if you press the called [DN] button first.
Notes
●
●
A [DN] must be pressed (or the handset must be taken off-hook) to actually answer the
call. This is necessary before transferring or placing an internal call on hold.
You can press ▲ or ▼ to control the volume of the Handsfree Answerback
caller’s voice and ring tone. See Chapter 1—The Grand Tour for more information on
volume control.
Handsfree Monitoring
Calls placed on hold by an outside party may be monitored handsfree. This feature frees you
from having to hold the handset to your ear until the outside party returns to the call, enabling
you to take care of other tasks in the meantime.
➤ To use handsfree monitoring
Features
1. While on an off-hook
call, press and hold
"$.
The Spkr LED lights red.
2. Place the handset onhook.
The Spkr LED stays on and you can hear the distant party
through your telephone speaker.
3. Release "$.
For privacy, press to turn your telephone’s microphone
off. (Otherwise, your conversations may be picked up.)
4. Lift the handset when
the party returns.
Note
Each station’s can be set in system programming
to switch ON/OFF with one touch, to switch OFF only
while pressed and held, or to be either ON/OFF at the
start of handsfree dialing. See your System
Administrator if you want the setting changed.
45
ISDN Outgoing Calling ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
ISDN Outgoing Calling
This feature enables you to make outgoing call using an Integrated Services Digital Network
(ISDN) trunk, provided that you are connected to a Strata DK424 system with Release 4.0, or
higher, and that you subscribe to ISDN lines. ISDN trunks offer faster call connection setup,
and they also provide more connection circuits.
Making an ISDN outgoing call will either be handled automatically with a timer or by you
initiating the ISDN “Start” sequence. The method depends on your system’s programming.
See your System Administrator to determine the method.
➤ To make an outgoing call to an ISDN trunk
1. Access an outside CO
line
2. Dial the number.
3. Press ".
The dialed digits will not be sent until you press this button or
until the timer expires.
Subaddress
Subaddress digits may be required for dialing another department, or to send a call to
equipment, such as a printer. If you need to enter subaddress digits, follow these instructions:
➤ To make an outgoing call with a subaddress to an ISDN trunk
1. Access an outside CO
line
2. Dial the number.
3. Press "'.
The "' button informs the system that the following digits
are the subaddress.
4. Enter the subaddress.
5. Press ".
46
The dialed digits will not be sent until you press this button or
until the timer expires.
Strata DK Digital Telephone
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Message Waiting
Message Waiting
If you call a busy station [DN] or its user does not answer, you can leave a message waiting
indication at the station. The Msg LED at the called station flashes and the user can call you
back by pressing the button with the flashing LED. (Voice mail devices, as well as
people, can leave message waiting indications.)
All telephones have a standard (fixed) button/LED for receiving/retrieving messages left
by callers that called the station’s [PDN]. Telephones that own [PhDNs] can also have up to
four additional (flexible) message waiting [PhDN/MW] buttons/LEDs for receiving/retrieving
messages left by callers that called the respective [PhDNs]. To use the [PhDN] message
waiting feature, your telephone needs to have [PhDN/MWs].
Up to four message waiting indications and LCD messages can be left at each [DN] or [PhDN]
at one time. The fourth message and one of the LEDs is reserved for the Message Center.
Message Waiting Light on [PDN]
➤ To answer a Msg light
1. Press , then lift
the handset.
Your phone rings the station or voice mail device that set the
indication. The LED continues to flash red.
If you reach a station
that is busy or does
not answer, go onhook and press again. The system
rotates to the next
message sender.
The LCD can show
up to three stations
that have left
messages for the
[PDN] and three for
each of your
[PhDNs].
In the example (shown at right), the
display indicates that station DN [203]
CALL
received a message signal from DN
[201]. The “+” indicates additional messages.
NO. 204
203-201+
2. Press " to
display them.
Features
47
Message Waiting ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
3. After receiving the
message(s), place the
handset on hook.
If the Msg LED continues to flash, you have more messages—
repeat the Steps to retrieve them. Voice mail devices may
cancel the indication after a short delay.
➤ To cancel the Msg light
➤ Press and lift the
handset.
...or [DN] + 7 to
cancel the light. This
must be done for each
message recorded.
Your Msg LED turns OFF when the called party answers.
Note The called party must answer—by either going offhook or by pressing "$—for the indication to be
cancelled automatically.
Your Msg LED turns OFF without calling the telephone or VM
device.
Message Waiting Light on [PhDN/MW]
➤ To respond to [PhDN/MW]
1. Press the flashing red
[PhDN/MW] LED.
Your phone rings the station or voice mail device that left the
message. If the called party or VM device answers, the
message waiting indication is cancelled automatically. If there
is no answer, hang up and try at a later time. The red
[PhDN/MW] LED on your phone continues to flash.
2. After receiving the
message, press "$
If you have more messages, the red [PhDN/MW] LED
continues to flash. To answer the next message, repeat this
procedure.
...or place the handset
on-hook.
➤ To cancel [PhDN/MW]
48
1. Press [PhDN].
You hear a steady dial tone.
2. Enter 7.
The dial tone stops.
3. Press "$.
The [PhDN/MW] LED turns OFF, indicating that the message
has been canceled.
Strata DK Digital Telephone
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Microphone Cut-Off
Message Waiting Light on Another Telephone
➤ To set a message waiting light on another telephone
1. Press [DN] and dial
an internal number.
2. Press or .
3. Press "$.
You hear ringback or busy tone.
The Msg or PhDN/MW] LED flashes
red at the called telephone. The Msg
LED lights steady red at your
telephone. The LCD displays the
station [203] where you set a message
waiting light.
The Msg LED on your telephone turns
OFF. The Msg or [PhDN/MW] LED
on the called telephone flashes until
the called party presses the flashing
or [PhDN/MW].
NO. 201
INT 203 MW SET
SENT 203
JAN 01 SUN 12: 19
➤ To cancel a message light set on another station
➤ Press [DN] and dial 4 plus the [PDN] or [PhDN] that has the message light set.
Microphone Cut-Off
This feature prevents callers from monitoring the sounds near your telephone when your
telephone receives a Handsfree Call or cuts-off the telephone microphone while on a
speakerphone call. When the feature is ON, the Microphn Cut-off LED lights steady red and
the Mic and Spkr LEDs do not light when your telephone is called. When the feature is OFF,
the Microphn Cut-off LED is not lit and your microphone works. The 9 '*
functions on Handsfree Answerback and speaker OCA calls for privacy.
➤ To turn the microphone ON/OFF
➤ Press 9 '* to toggle between ON/OFF.
Features
49
Off-hook Call Announce (OCA) ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Off-hook Call Announce (OCA)
This feature enables you to call and speak through either the handset or the speaker of an offhook, busy digital telephone. The called station must be set in system programming for this
feature to work.
The calling station can be set in system programming for OCA to occur automatically when
calling a busy-off-hook station or by dialing an access code after receiving busy tone.
Automatic OCA only functions on Voice First Signaling systems. The following procedure
covers both calling options.
♦
Handset Off-hook Call Announce (HS-OCA) – lets callers make an announcement
through the handset (or headset). No special hardware is required.
♦
Speaker Off-hook Call Announce (SP-OCA) – lets callers make an announcement
through the speaker of an off-hook, busy digital phone. The called telephone must be
equipped with optional hardware.
When you receive an HS-OCA call while you are on another call, you
NO. 204
hear a short warning tone (optional), followed by an announcement.
210 BUSY OVRD
You are the only one who hears the tone/announcement. The station
[210] sending the HS-OCA is displayed on your LCD. Stations in the DND mode cannot
receive OCA calls unless the calling station is programmed for DND Override.
While on a speaker OCA call, and 9 '* can be used to prevent an OCA
caller from listening to your conversation with the original party (see “Microphone Cut-Off”
on Page 49).
➤ To make an OCA call (Voice First Signaling)
➤ Lift the handset and dial the [DN]. You hear a single tone (optional) or nothing and can
talk to the station (Automatic OCA).
Note
If you receive busy tone, press to OCA the station and talk. An
optional tone is heard at the busy station, indicating that you are
connected on an OCA call.
NO. 203
205 BUSY OVR
➤ To make an OCA call (Tone Signaling)
1. Lift the handset and
dial the [DN].
50
You may hear busy or ring tone.
Strata DK Digital Telephone
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Off-hook Call Announce (OCA)
2. If you hear busy tone,
press ! and speak to
the called station
...or if you hear a ring
tone, press ! and
speak to the called
station.
If you hear busy or ring tone after dialing the first digit (2 or 1),
disregard the tone and dial the second digit to OCA the called
telephone.
If you still hear a busy tone after dialing 21 or 12, the called
telephone is either busy on a speakerphone call or does not
have the OCA option set in system programming. Either
condition blocks OCA.
HS-OCA
➤ To answer an HS-OCA talkback call
➤ Press and hold This puts the original party on hold and you are connected to
the HS-OCA call for as long as you press .
When you release , the HS-OCA party can not hear you,
but you can still hear the original and HS-OCA parties.
...or /"*6%
$$.
Note
Press the same
button to toggle
between parties.
You are connected to the party that has sent the HS-OCA call.
The original party is on hold.
HS-OCA Talkback acts as an ON/OFF switch between the two
parties.
➤ To disconnect an HS-OCA call to your station
➤ Press "$. The HS-OCA call disconnects.
SP-OCA
➤ To answer an SP-OCA call
➤ Speak toward the microphone of your phone. You may want to hold your hand over the
handset mouth piece to prevent the other party from hearing you.
➤ To disconnect an SP-OCA call to your station
➤ Press "$. The SP-OCA call made to your station disconnects.
Features
51
Override Calls –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Override Calls
The available override features are:
♦
Busy Override (BOV) – enables you to send a muted ring tone to a busy station to
indicate that a call is waiting. The BOV muted ring can be programmed for each station to
be two muted rings only or continued muted rings until the call is answered. This option
applies to the station receiving the muted ring. The muted ring can be sent to the telephone
speaker or to the telephone handset/headset and speaker.
♦
Do Not Disturb Override – lets you send a tone to an idle or
busy station in the DND mode to indicate that a call is coming in.
Your phone can also be programmed to block Do Not Disturb
Override from other phones. Your station’s LCD shows the
station you have called [210] is in the DND mode.
NO. 204
INT 210 DND
OCA is possible to DND stations from stations that are programmed for Do Not Disturb
Override.
♦
Executive Override – enables you to enter an established conversation. Your phone can
also be programmed to block Executive Override from other phones. The :- does not block this feature.
♦
Privacy Override – enables you to enter an established call on a private common CO
button; it will not operate on common [DNs] which are always private. (See
“Conference Calls” which allow up to four parties to talk on a [DN] button.)
Up to two station users can enter an existing CO line-to-station call (i.e., up to three
stations can be connected to a CO line). You can also use this feature if the station that is
already connected to the CO line is in the Privacy Release mode. Station users with
:- can allow stations to enter their conversations, even if the station
entering the conversation is not programmed for Privacy Override.
Privacy Override is blocked by DND.
♦
52
Toll Restriction Override – Stations can be individually restricted from making toll calls.
Each station can be allowed or denied specific area and office codes, long distance
information calls, international calls and/or operator-assisted calls. You can completely
override Toll Restriction at selected stations or you can change the station’s Toll
Restriction class. The station resumes its normal class at the conclusion of the call.
Strata DK Digital Telephone
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Override Calls
Busy Override
➤ After reaching a busy
station, press .
A muted tone is heard at the busy
station, indicating that a call is
waiting. The station number [210]
displays.
NO. 203
210 BUSY OVR
Do Not Disturb Override
➤ After reaching a
station in DND mode,
press .
A tone signal is heard at the DND
station, indicating a call is coming in.
On your station, the LCD shows the
station number [210] you have
overridden.
Your LCD displays DND OVR DENY, if
the station you called denies Do Not
Disturb Override.
NO. 204
210 DND OVR
NO. 204
DND OVR DENY
Executive Override
➤ After reaching a busy
station, press ..
...or if you have an
LCD phone, use the
OVRD Soft Key. (See
“How to Use Soft
Keys” on Page 78.)
You enter the conversation. The called parties may hear an
optional tone signal prior to your entering the conversation.
The overridden station [210] displays
NO. 204
until the call is ended.
210 EXEC OVRD
Your Station
The station initiating executive
override [204] displays until the
override is disconnected.
Features
NO. 210
204 EXEC OVRD
Called Station
53
Override Calls –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Privacy Override
➤ After reaching a busy
station, press .
Connected parties may hear an
optional tone signal before you are
connected. Your station’s LCD
displays the CO line identification,
Line 03.
The overridden station’s LCD displays
the initiating station’s number [204].
NO. 204
LINE 03 PRV OVRD
NO. 205
204 PRV OVRD
Toll Restriction Override
1. Access a CO line.
You hear dial tone and the LED flashes at the in-use rate.
2. Press +.
You no longer hear dial tone and your
LCD prompts you to enter a code.
3. Enter the Toll
Restriction Override
Code (four digits).
You hear dial tone. For security reasons, the override codes are
only available on a selected basis. See your System
Administrator.
NO. 204
OVERRIDE CODE
4. Dial a telephone
number.
54
Strata DK Digital Telephone
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Page Announcements
Page Announcements
Station users can make page announcements to telephones and external speakers.
➤ To make a page announcement
1. Press [DN], lift the
handset, and enter a
paging access code.
Note
Each of the page access codes (including the [PDN]
button) can be stored on an "# button. See “Speed
Dial—Advanced Features” on Page 61
2. Use a normal voice
level to make your
announcement, then
repeat it.
3. Hang up.
All Call Page
You can make an All Call Page to digital/electronic telephones assigned to the “All Call Page
Group.” Stations are assigned to the “All Call Page Group” in system programming.
➤ To make an All Call Page
1. With the handset offhook, press % ...or [DN] + .7.
The % button pages “All Call Page” telephones
but does not access external page speakers.
Note
.7 may also Page external speakers as well as “All
Call Page” telephones, depending on system
programming.
2. Make your
announcement in a
normal voice level
and repeat it.
3. Hang up.
Features
55
Privacy On-Line –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Privacy On-Line
With this feature, you can block those with Privacy Override from entering your CO line. The
button does not block Busy or Executive Override.
➤ To set/cancel privacy
➤ Press :- to set privacy. The LED lights steady red. Others are blocked
from entering your CO line calls when they press a common CO line button.
...or press :- again to cancel the feature. The LED turns OFF.
Privacy Release
This feature enables others to enter your call on a common CO line just by pressing on
their telephone. It only works on common CO lines (i.e., CO lines which appear on more than
one telephone). Privacy Release cannot be used on single appearing CO lines or multiple [DN]
buttons. Calls on common [DNs] are always private and cannot be accessed by more than one
telephone.
Similar to conference calls, up to three stations can be connected to a CO line.
➤ To use Privacy Release
➤ While on a CO line
call, press :.
The LED lights red. The CO line flashes at all appearances.
When another station user enters the CO call by pressing a
common CO , the Privacy Release LED turns OFF.
To add a third station, press :- again and the
process is repeated.
56
Strata DK Digital Telephone
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Release and Answer
Release and Answer
This feature enables you to automatically disconnect or transfer an active call and answer a
new call using a button, instead of a hookswitch. When you receive the new call, the LED
flashes red and you hear a muted, Busy Override or Camp-on busy tone.
➤ To release an active call and answer an incoming call
➤ While on a call, you
receive an incoming
call. Press %
...or and dial
a “transfer to”
destination. Then
press Releases the original call and answers the new incoming call.
Note
You can press /
before % if you
do not wish to release the original call.
Transfers the original call and answers the new call.
%
...or #"" of a
“transfer to”
destination, then
press %.
Transfers the original call and answers the new call.
Saved Number Redial
This feature enables you to store a dialed telephone or station number, then redial that number
with the touch of a button.
➤ To save a telephone number
➤ While on a call that you dialed (busy, talking, or ringing), press ": +'&.
➤ To call a saved telephone number
➤ Access a [DN] or CO line, then press ": +'&. The system automatically
dials the “saved” number.
Features
57
Speakerphone ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Speakerphone
All digital telephone users can answer internal calls handsfree (on-hook), but only users with a
speakerphone can make and receive calls without lifting the handset. Any digital telephone
model with an “S” in the model name is equipped with a speakerphone.
➤ To change from speakerphone to handset
➤ Lift the handset.
➤ To change from handset to speakerphone
1. While on a call, press
and hold "$.
2. Return the handset
on-hook.
3. Release "$.
➤ To make a call (on-hook dialing)
1. With the handset onhook, access a CO
line or press a [DN].
You hear dial tone and the Line or [DN] LED flashes green (inuse).
2. Dial a telephone
number.
You hear ringback tone (or busy tone, if busy).
3. Speak in a normal
voice level toward the
telephone.
Note
Your button must be set to be ON at the start of a
call in system programming. If not, you must press the
button before talking.
4. Press "$ to
disconnect the call.
➤ To answer an incoming call using speakerphone
1. With the handset onhook, press the or [DN] with the
flashing LED.
58
The Line or [DN] LED flashes green (in-use) and you are
connected to the call.
Strata DK Digital Telephone
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Speed Dial
2. Speak at a normal
voice level toward the
telephone.
3. Press "$ to
disconnect the call.
Speed Dial
Speed Dial enables you to call a telephone number with a brief access code. There are two
types of Speed Dial numbers:
♦
Station – assigned by individual station users to their own station and can only be dialed
from the station that assigns it.
♦
System – only assigned from attendant consoles or a designated station (typically the
System Administrator’s station), and can be used by other stations. (See System
Administrator User Guide for storing instructions.)
Important! If you do not perform the following procedures within a specified time (set in
system programming for either one or three minutes) when storing speed dial
numbers, the operation times out and your telephone returns to idle mode.
➤ To store/replace a telephone number on a Station Speed Dial button
1. With the handset onhook, press .
2. Press the "# you
wish to store the
telephone number on.
"#
buttons are assigned in system programming.
...or "
# and
enter the code that
you want to store the
telephone number in.
See Table 15 on Page
109 for codes.
3. Enter the telephone
number (max. 20
digits).
Features
59
Speed Dial –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
To store longer
dialing strings, see
“Speed Dial Number
Linking” on Page 64.
To insert a pause or
flash signal in the
number, see “Speed
Dial Pause and Flash
Storage” on Page 63.
4. Press .
The number is stored.
➤ To clear a telephone number on a Station Speed Dial button
➤ Repeat the previous procedure on Page 59, skipping Step 3.
➤ To program one-touch telephone number dialing
➤ Repeat the previous procedure on Page 59, except for Step 3. For Step 3, press [PDN] +
CO line access code before the telephone number. See “CO Line Access Codes” on Page
107.
➤ To make a call using a Speed Dial button or access code
1. Access a CO line.
If your "# button has
been programmed to
automatically do this,
skip this step.
2. Press "#
...or "
#.
Then enter Speed Dial
access code (see
Table 15 on Page
109).
60
The system dials the telephone number assigned to the button/
code. If your "# button is “one-touch,” as explained above,
skip Step 1.
Strata DK Digital Telephone
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Speed Dial—Advanced Features
Speed Dial—Advanced Features
Feature Access Codes
You can program "# (Speed Dial) buttons with feature access codes for a single feature or a
sequence of features as long as the keyed dial pad characters do not exceed 20 digits. To
determine how many digits you have, count 2 digits for , [PDN] and /
feature
buttons and 1 digit for all other dial pad characters.
See Table 7 for a list of feature access codes.Your System Administrator can tell you which
features can be programmed on your telephone.
➤ To store a feature onto a "# button
➤ + "# + Feature Access Code + .
♦
See Table 7 for Feature Access code sequences.
♦
"#
= the speed dial button the feature is stored on.
➤ To store a feature onto a code
➤ + "
# + Speed Dial Access Code + Feature Access Code + .
Important!
●
●
●
●
Features
Do not lift the handset.
If you do not enter the entire sequence within a specified time (set in system programming
for either one or three minutes), the operation times out and your telephone returns to idle
mode.
If your telephone does not have a "
#, press “” instead of Speed Dial, and enter
instead of in all feature sequences
[PDNs] can be stored in speed dial sequences but [PhDNs] and [SDNs] cannot.
61
Speed Dial—Advanced Features ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Table 7
Feature Access Codes
Features
Feature Access Code Sequence
Call Forward External Cancel
+ # + Account code digits
#
[PDN] + #$
[PDN] + #$
[PDN] + + Directory Number
[PDN] + ! + Directory Number
[PDN] + [PDN] + "
[PDN] + [PDN] + Door Phone Calling
[PDN] + door phone Directory Number
Account
Code1
(Frequently used codes)
Automatic Callback
Background Music2 (Telephone Speaker ON)
Background Music2 (Telephone Speakers OFF)
Call Forward—All Calls (To Station or VM)
Call Forward—Busy (To Station or VM)
Call Forward Cancel
Call Forward—No Answer
Call Forward External
Hookflash
Signal1
ISDN Sub
ISDN Start
ISDN Tone
Off-hook Call Announce (Manual Mode)
+ #
#
#%
#%
Voice First: !; Tone First: , ! , or !
One-touch Voice Mail Access
[PDN] + Voice Mail Directory Number
Outgoing Calls
[PDN] + CO line access code
(See Table 12 on Page 107.)
Overrides (Busy, DND)
Overrides (Executive)
Page Access4
!
"
/
+ [PDN] + #XXX
#XXX = Page Access code - “Paging Access
Codes” on Pages 108 and 109.
Park Call/Access Page
/
+ "" + [X X X] + [Y Y Y]
The existing call is parked and you are automatically
connected to the page.
[X X X]3= 9 0 0~9 1 9 or 999 park zone number;
[Y Y Y] = page group/zone (See Tables 13 and
14 on Page 108.)
Pickup4 (Directed to station, new, or transferred call)
Pickup a held or ringing [PDN] or [PhDN]
(not available for all systems)
62
+ [PDN] + + station number [PDN]
[PDN] + ! + [X X X X]
[X X X X] = [PDN] or [PhDN] to be picked up
Strata DK Digital Telephone
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Speed Dial—Advanced Features
Table 7
Feature Access Codes (continued)
Features
Feature Access Code Sequence
Pickup4 any ringing CO line (new call only)
Pickup Station Page or Ringing Door Phone4
Pickup4 External Page
Pickup Line on Hold (lines 1~99)5
Pickup Line on Hold (lines 100~200)6
1.
2.
3.
4.
5.
6.
+ [PDN] + %
+ [PDN] + "
+ [PDN] + "
[PDN] + + ( &%%)
[PDN] + + ( &! )
These codes can be used during a CO line call.
Background music speakers can only be turned ON/OFF from Station 200.
XXX = Auto Park Orbit 9 9 9 (access the next available park orbit), or General Park Zones
900~919, or [PDN] on which the call should be parked. Only use 999 with LCD telephones.
This feature will hold an existing call when the button is pressed. If the button is pressed
when not on a call, pickup or page will still be accessed. These codes can be used during a
CO line call.
After pressing the feature button, the user dials the line number (01~99) to pickup the line.
After pressing the feature number, the user dials the line number (100~200) to pickup the
line.
Speed Dial Pause and Flash Storage
Some Speed Dial numbers may require a pause (long or regular) or hookflash be included
(e.g., tone delay requires a pause at the beginning of a Speed Dial number).
Hookflash
The 19 button stores a
flash signal only if "
# ' is programmed
as a flexible button on the
telephone. The flash signal
is 0.5 or 2 seconds long (set
in system programming) and
is displayed on the LCD as
“F-”.
➤ Press 19
Regular Pause
Long Pause
The pause is either 1.5 or 3
seconds (set in system
programming). The LCD
displays “P-”.
Ten-second pause, which
can be entered anywhere in
the Speed Dial number. The
LCD displays “L-”.
➤ Press "
# '
➤ Press "
# ...or if "
#
' is not on the
telephone, press 19
to store a pause.
'.
...or enter the hookflash
dial code ( +
().
Features
63
Speed Dial—Advanced Features ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Speed Dial Number Linking
You can link any of the Station Speed Dial numbers to System Speed Dial codes or to any of
the optional buttons associated with these codes. This enables up to 36 digits to be stored
under one Station Speed Dial button or code.
The number directly stored in the System Speed Dial number dials out first, then the number
linked to it. Typically, a company’s special carrier access telephone numbers are stored as part
of the digit string.
Note
A designated station can be used to link System Speed Dial codes. See the System
Administrator’s User Guide.
Important! Before linking Speed Dial Numbers, make sure the System Administrator has
stored the desired number in the System Speed Dial you plan on using.
➤ To link station/system speed dial numbers
1. Press .
2. Press "#
...or "
# + a
Station Speed Dial Access
Code. (See Table 16 on
Page 110.)
3. Press "
#.
4. Enter the System
Speed Dial Access
Code to which the
number will be
linked. (See Table 16
on Page 110.)
5. Enter the telephone
number to be stored
(max. 16 digits).
6. Press .
64
The number is stored and is automatically dialed when the
optional linked station "# button is pressed or the linked
Station Speed Dial access code is dialed.
Strata DK Digital Telephone
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Speed Dial—Advanced Features
Linked Speed Dial Example
The System Administrator can store a CO line access code plus international long distance
dialing codes in System Speed Dial locations (See Table 16 on Page 110). You link the System
Speed Dial code to a telephone number stored in any Station Speed Dial location on your
station.
System Administrator
Stores the CO line access code and the international dialing sequence (9011813) in the System
Speed Dial location *690 from the administrator station.
➤ Press + "
Note
# + 47 + [PDN] + 7!!0!. + .
When you press [PDN], the letter “I” (Intercom) is displayed on your LCD. It is the [PDN]
that is used to automatically access internal dial tone before dialing the remaining numbers in
the Speed Dial sequence (in our example that number is 9011813).
where:
47 – System Speed Dial Code that is linked.
7 – CO line access code.
!! – international area code.
0! – country code (example: Japan)
. – city code (example: Tokyo)
Station User
Stores the System Speed Dial information on Speed Dial Code 10.
➤ Press + "
# +! + "
# + 47(047. + .
where:
! – Station Speed Dial Code.
47 – System Speed Dial Code being linked to Speed Dial Code 10.
(04*7. – local Tokyo telephone number.
➤ To use the new link
➤ From your station, press the "# (!) button or "
# + !. Your telephone
automatically dials 7 to access a CO line, then the international dialing sequence code plus
the local telephone number.
Features
65
Timed Reminders ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Chain Dialing Speed Dial Numbers
You can call two or more Speed Dial numbers during one call. This enables you to add
additional parties (conference calls) to your conversation with Speed Dialing. It also allows
dialing of a stored code, such as a credit card number, to send to a far-end computer.
➤ To chain dial Speed Dial numbers
1. Access a CO line.
(See Table 12 on Page 107 for CO Line Access Codes.)
2. Press "
# and dial the Speed Dial code for the telephone number to be dialed.
(See Table 15 on Page 109 for Speed Dial Codes.)
3. To dial another telephone number, press and repeat Steps 1 and 2.
Timed Reminders
You can set five separate reminders at your station. At the time (hour and minute) set by you,
your telephone beeps. If your phone has an LCD, the message is also displayed. You can set
the reminder to occur once or on a daily basis.
➤ To set a timed reminder
1. Press a [DN] and dial
a timed reminder
number
(4(~47).
2. Enter the time you
want to be reminded.
3. Press for the
reminder to be
repeated every day, or
! for a one-time
reminder only.
66
#605 TIMER SET
Use a 24-hour clock format (HHMM).
#605 TIMER SET 0800
#605 TIMER SET 08001
Strata DK Digital Telephone
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Timed Reminders
4. Enter desired LCD
message station
number (!~!7) or
system number
(4~77)
#605 TIMER SET 0800110
...or enter if your
telephone does not
have an LCD or if you
do not want a
message to display
when the time
reminder tone sounds.
5. Press .
The time is recorded in memory and
you should hear a beeping tone (along
with the displayed message) for 30
seconds at the set time.
DATA PROGRAMED
6. To cancel the beeping/
message prior to 30
seconds, press + or take the phone
off-hook.
➤ To cancel a Timed Reminder
Features
1. Press [DN], then the
number of the timed
reminder
(4(~47) you
want to cancel.
You can only cancel one reminder at a time.
2. Press .
The reminder is cancelled.
67
Tone/Pulse Dialing –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Tone/Pulse Dialing
With some older Central Offices, you may have to make calls on CO lines that are
programmed for rotary dial pulses. This feature enables you, while on these lines, to switch to
tone dial in order to access remote equipment (such as an answering machine) requiring
DTMF tones.
With ISDN calls, when # " is pressed, all of the digits entered after that point
will be sent with DTMF tones.
➤ To change Tone Dialing
1. Access a CO line.
Although the CO line is programmed for rotary dial pulses,
access the CO line and dial the telephone number like any other
call described in this user guide.
2. Dial a telephone
number.
3. While on the call,
press #
".
The Tone LED lights steady red and you are able to send
DTMF tones with your dial pad. The feature is cancelled when
the call is completed.
Two (Tandem) CO Line Connection
[DN] Button
This feature enables a station user to connect two CO lines, then drop out of the conversation.
➤ To connect two outside lines (using a [DN] button)
1. While talking on an
outside call using a
[DN] button, press
.
You hear dial tone. The [DN] LED flashes (conference rate).
2. Dial a CO line access
code and then the
outside telephone
number.
68
Strata DK Digital Telephone
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Two (Tandem) CO Line Connection
See Table 12 on Page
107—CO Line
Access Codes or ask
your System
Administrator.
3. After the party
answers, press .
The [DN] LED flashes (in-use rate) and all parties are
conferenced.
If you receive a busy tone/no answer, press [DN] to return to
the original connection.
4. Press and
hang-up.
You hear dial tone before you hang-up
The [DN] LED flashes (exclusivehold rate) and the two lines are
connected. N1 and N2 identify the
connected CO lines.
TRK-TRK N1 N2
JAN 10 THU 11: 57
The LED turns OFF when the parties hang-up.
If the public telephone company provides auto disconnect, the
connection may release automatically when the parties hang
up. If not, the lines must be supervised to be disconnected (see
“Supervision” on Page 71).
CO Buttons
This feature allows a station user to connect two CO lines, then drop out of the conversation.
On some systems, both CO buttons (or buttons) must appear on your
telephone to allow Tandem connections to be established from your telephone.
➤ To connect two outside lines (using a button)
1. Press CO You hear dial tone.
...or and dial a
telephone number.
2. After the party
answers, press .
Features
You hear dial tone. The CO Line LED flashes (conference
rate). The new Line LED flashes (in-use rate).
69
Two (Tandem) CO Line Connection ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
3. Press another CO
...or and dial a
telephone number.
...or on some systems,
you can press and dial a CO
line access code
followed by a
telephone number.
4. After the party
answers, press .
It is not necessary to have both CO buttons on your
telephone.
The Line LEDs both flash (in-use rate) and all parties are
conferenced.
If you receive a busy
tone or no answer,
return to the original
connection by
pressing the original
button.
5. Press and
hang up.
You hear dial tone. Both Line LEDs
continue to flash (exclusive-hold rate)
and the two lines are connected. N1
and N2 identify the connected CO
lines.
TRK-TRK N1 N2
JAN 10 THU 11: 57
The LED turns OFF when the parties hang-up.
If the public telephone company provides auto disconnect, the
connection may release automatically when the parties hang
up. If not, the lines must be supervised to be disconnected (see
“Supervision” on Page 71).
70
Strata DK Digital Telephone
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Voice Mail Integration
Supervision
➤ To supervise a tandem call and release it
1. Press [DN]
...or ...or .
2. If the parties have
hung up, go back onhook
You are connected to both CO lines.
Both Line LEDs flash (in-use rate). N1
and N2 identify the connected CO
lines.
TRK-TRK N1 N2
JAN 10 THU 11: 57
Both Line LEDs turn OFF and the connection is released.
...or if the parties are
still talking, press
and hangup.
Voice Mail Integration
This section explains how to program your telephone for Call Forward and retrieve messages
when using a Toshiba Voice Mail System with your Strata DK system. Refer to the appropriate
Toshiba Voice Mail User Guide for more information:
♦
Stratagy Voice Processing User Guide
♦
Toshiba VP User Guide
Message Mailbox
To direct forwarded calls to your mailbox—your personal storage space for voice messages—
and to ensure that callers receive your personal greeting, you must store a Voice Mail (VM)
Identification (ID) code. You need to store the ID code only once. Then whenever your station
is call forwarded to voice mail, the VM ID code is automatically sent to the voice mail unit to
direct the call to your mailbox.
Your [PDN] and up to four [PhDNs] can be independently Call Forwarded from your
telephone to either a unique (or the same) mailbox number. Telephones must be programmed
as the owners of a [PhDN] to be able to call forward the [PhDN] to a voice mailbox number.
Features
71
Voice Mail Integration –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
➤ To assign a voice mail message mailbox number
Note
This procedure is required for the initial storage of VM ID code to the Toshiba
Voice Mail system. Once programmed, these digits remain in memory until
changed. To change the code, repeat this procedure.
1. Press [DN] + 4(4.
You hear confirmation tone.
656 ID CODE SET
2. Enter the voice mail
ID code and the voice
mailbox [DN], plus
any required pauses
(up to 16 characters).
Example: for Toshiba voice mail
systems, enter 7! + the mailbox
number.
91203
3. Press .
You hear a confirmation tone. The
LCD confirms the data storage.
203= mailbox number of the [DN] you
pressed in Step 1.
DATA PROGRAMED
➤ To cancel the mailbox number
➤ Press [DN] + 4(4 + .
Message Retrieval
You can program a flashing " or [PhDN/MW] to automatically retrieve your voice mail
messages when it is pressed. Storing the message retrieval sequence in Steps 1~4 below is
required only once. It remains in memory unless cancelled or changed.
➤ To assign the message retrieval sequence
1. Press [DN] + 4(.
You hear a confirmation tone.
657 ID CODE SET
72
Strata DK Digital Telephone
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Voice Mail Integration
2. Enter the voice mail
system code and the
voice mailbox [DN],
plus any required
pauses (up to 16
characters).
Example: for Toshiba voice mail
systems, enter 7 + the mailbox
number.
[203] = mailbox
92203
number.
3. Enter your security
code.
By storing your security code, you avoid having to enter your
code every time you access your mailbox; however, this will
also allow anyone to retrieve your messages from your phone.
If a security code is not desired, do not include it.
4. Press .
You hear confirmation tone. The LCD
confirms the data storage.
DATA PROGRAMMED
➤ To retrieve messages with or [PhDN/MW] button
➤ Press [PhDN/MW] button with flashing LED.
➤ To cancel automatic retrieval
➤ Press [DN] + 4( + .
Multiple Message Retrieval (LCD Telephones)
1. With the flashing
LED, press or
[PhDN/MW].
The displayed station is called.
When a message waiting voice mail is
displayed, a V follows the station
number. If a + sign is displayed, you
have message waiting indications
from more than one source (voice mail
or stations). Press " to rotate
through more message waiting
sources.
Features
NO. 203
CALL 200 216V+
73
Voice Mail Integration –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Call Forward to Voice Systems
By setting Call Forward to the Toshiba Voice Mail System on your telephone, callers are
automatically connected to your voice mailbox.
Note
12
buttons can only be used to Call Forward [PDNs]; access codes can be used to
Call Forward [PDNs] or [PhDNs].
➤ To forward calls to voice mail
1. Press the desired 12
button
...or a [PDN] or
[PhDN] + access
code.
The LED flashes.
You hear a confirmation tone after entering the access code.
Call Forward access codes:
Call Forward-All Calls:
Call Forward-Busy:
Call Forward-No Answer:
Call Forward-Busy-No Answer:
4!
4
4.
4
2. Dial the Voice Mail
System Directory
number__________.
See your System Administrator for the correct voice mail
Directory Number. After dialing, you hear confirmation tone.
3. Press the same Call
Forward button used
in Step 1
If your phone has a Call Forward button assigned, its LED
lights steady red.
...or if you used an
access code sequence,
press "
# +
+ "$.
➤ To cancel Call Forward
➤ Press Call Forward
The Call Forward LED turns off.
button
Note
...or press a [PDN] or
[PhDN] + 4!,
then hang up.
74
Call Forward buttons apply only to [PDNs] and not to
[PhDNs].
You hear a confirmation tone, and Call Forward is cancelled.
Strata DK Digital Telephone
3
LCD Operation
This chapter covers the LCD, its buttons and displays. Special features available only with the
LCD are described in detail and step-by-step instructions on using them are given. (For digital
telephone standard features, see Chapter 2 – Features.)
Control Buttons
The , and " buttons are active when Soft Keys are turned off or your
telephone is idle. Table 8 lists button functions.
Table 8
Control Button Definitions
Button
Definitions
Cancels the beeping tone when using timed reminders and enables you to enter/
exit the following mode functions.
Used to exit another mode and return to clock/calendar display (see
“Exit from any Mode” on Page 77).
!
#
LCD Operation
Busy Lamp Field (BLF) display (see “Busy Lamp Field (BLF) Display”
on Page 81).
Busy station messaging (see “Silent Messaging (Busy Station)” on
Page 93).
Called station messaging (see “Notification Station Messaging” on
Page 91).
75
Control Buttons ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Table 8
Control Button Definitions (continued)
Button
(continued)
Definitions
$
!
#
%#
%
76
Displays LCD message number NN, where NN can be personal
messages or system messages. only displays the selected
message. It cannot be used to edit or create a new message.
Speed dial number check and memo dialing (see “Retrieve and Auto
Dial Lost Calls” on Page 84).
Caller ID/ANI/DNIS information mode OFF (see “Caller ID/ANI/DNIS
Information Mode” on Page 82).
Caller ID/ANI/DNIS information mode ON (see “Caller ID/ANI/DNIS
Information Mode” on Page 82).
Caller ID/ANI/Lost Call stored information display (see “Retrieve and
Auto Dial Lost Calls” on Page 84).
View Call Park Orbit list (see “Call Park Orbit List Display” on Page 83).
Soft Keys ON (see “Soft Keys” on Page 77).
Soft Keys OFF (see “Soft Keys” on Page 77).
Remote called station messaging (see “Group Notification Station
Messaging” on Page 92).
Remote calling station messaging (see “To set a advisory station
message for a remote station” on Page 90).
♦
Changes Busy Field groups.
♦
Changes displays (date/time, elapsed time,
message, call forward, dialed number).
♦
Scrolls through speed dial numbers when in Mode
8.
♦
Scrolls through message waiting numbers.
♦
Scrolls through the speed dial digits (if more than 16 digits) when in Mode 8.
NO. 204
MAY 24 MON 12: 05
Strata DK Digital Telephone
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Soft Keys
Exit from any Mode
1. Press .
MODE NO. ?
2. Press .
The LCD displays date/day/time.
JUNE 03 TUE 03:54
Soft Keys
The Soft Key feature provides a quick-and-easy way to access frequently-used features during
a call. When Soft Keys are on, they replace the Mode, Page, and Scroll functions. When your
telephone is idle, Soft Keys do not display and the , , and " keys operate as
LCD control buttons.
If the Soft Key feature is activated at your station, you can still access features with feature
buttons (fixed or flexible) or with access codes. Your telephone may already come with the
Soft Keys activated.
➤ To turn Soft Keys ON
1. Make sure that your
telephone is idle and
the handset on-hook.
2. Press + !.
Your LCD confirms that the keys are
on.
LINE OR STATION?
LINE STA.
RTRN
Your LCD confirms that the keys are
off.
NO. 204
SOFT KEY OFF
➤ To turn Soft Keys OFF
1. Make sure that your
telephone is idle and
the handset on-hook.
2. Press + .
LCD Operation
77
Soft Keys –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Soft Key Display
Abbreviated Soft Key feature prompts display on the LCD above the
Control buttons (
, , and "). In the following
example, you would press for the TRNS function, for
CONF and " for PGE.
TALK ON LINE 2
TRNS CONF PGE
If the Soft Key feature is activated at your station, incoming call information does not display
on your LCD while your station is busy. To display this information, you must either
disconnect the existing call or place it on hold.
How to Use Soft Keys
This section provides an example of how to use Soft Keys to make a Conference call by adding
a station to an outside call. See “Soft Key Prompts” on Page 80 for a list of features that can be
accessed with Soft Keys.
Example: Using Soft Keys to Make a Conference Call
While on an outside call (LINE 3) you initiated, your LCD displays the
prompts ABR, CONF, and PGE during the first 30 seconds (if ABR does
not appear, then this feature was not assigned in system
programming).
Thirty seconds after the first digit of the telephone number is dialed,
the display changes to TRNS, CONF, and PGE. If the call is an
incoming call, the TRNS prompt appears immediately when you
answer the call.
TALK ON LINE 3
ABR CONF PGE
TALK ON LINE 3
TRNS CONF PGE
➤ To Use Soft Keys to Make a Conference Calll
1. While on an outside
call, press CONF
() to initiate the
Conference.
The outside call is placed on-hold.
LINE OR STATION?
LINE STA.
RTRN
(Optional) You can
press RTRN (")
to terminate the
operation and return
to the outside call.
78
Strata DK Digital Telephone
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Soft Keys
If you press RTRN,
you will have to
repeat the previous
step if you wish to
return to transfer,
conference, or page.
2. To transfer to a
station, press STA
().
3. Dial a station number.
DIAL STATION NO.
RTRN
The name and/or number [203]
displays for about three seconds.
CALLING
JANE BROWN 203
If you have Voice First Signaling, the
display changes to:
ANNOUNCE TO 203
TRNS CONF PGE
If you have Tone First Signaling, the
phone rings station [203] and the
display changes to:
RINGING 203
TRNS TALK
RTRN
4. (Optional) If you have
voice first signaling,
announce the call to
station 203.
The called station answers, and you
are connected to station 203 and the
outside call remains on-hold.
TALK WITH 203
TRNS JOIN
RTRN
5. Press JOIN ().
All parties are now joined in a
conference. Your LCD indicates that
you are in a conference with CO line 3
and station 203 [LN3+203].
6. Press EXIT (
) to
drop out of the
conference
The other parties remain connected in the conference call.
LN3+203
EXIT CONF
...or CONF () to
add another party to
the conference.
LCD Operation
79
Soft Keys –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Soft Key Prompts
Table 9 provides definitions of all of the Soft Key prompts that could appear on your LCD.
Table 9
Soft Key Prompts
Soft Key
80
Definition
ABR
Activates Automatic Busy Redial after dialing a busy outside telephone number.
ACB
Activates Automatic Callback after reaching a busy station, CO line, or CO Line group.
BUSY
(Busy Override) Sends a call-waiting tone to a busy station.
CONF
Initiates or completes a conference.
EXEC
(Executive Override) Breaks into the conversation of a busy called station.
EXIT
Exits you from a conference; remaining parties are connected.
JOIN
Joins all parties to a conference while on a conference call.
LINE
Adds a CO line to an existing call while in the Conference mode. The LCD prompts you
to access a CO line after you press this key.
MESG
Sets a message waiting indication at a busy or unanswered station.
OVRD
Overrides options, busy mode, or overrides Do Not Disturb mode.
PGE
Parks an outside call and to gain access to a menu of options.
RING
Makes a called station ring when making a voice announce call to the station.
RLS
Disconnects a call and returns phone n to the idle state.
RTRN
Terminates a feature operation and to return to a previously displayed state.
STA.
Adds a station to an existing call while in the Conference mode. The LCD prompts you to
dial a station number after you press this key.
TALK
Makes a voice announcement to a called station that is ringing.
TRNS
Initiates or completes a Transfer while on an outside call. Press once for an immediate or
announced transfer, depending on system programming. Pressing TRNS again
completes the transfer.
Strata DK Digital Telephone
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Busy Lamp Field (BLF) Display
Busy Lamp Field (BLF) Display
This feature displays when a station is busy or ringing on any type of [DN] or CO line. If all or
a telephone’s [PDNs] are in use on another telephone(s), the telephone shows busy on the BLF,
even though it may be idle. If a telephone is in the DND mode, the telephone BLF appearance
displays busy.
Starting with the number entered, the BLF displays a group of 10 [PDNs] per line; a total of 20
for the LCD. Pressing scrolls the display. The BLF mode stops all other displays from
appearing on your telephone’s LCD.
➤ To display the BLF
1. Press + !.
BLF NO. ?
2. If [PDNs] are two
digits, press ...or enter the first
digit of a three-digit
[PDN]
For example, if you enter 2 for 200,
the list of telephone [DNs] beginning
with the 200 display.The sample LCD
(shown at right) indicates that stations
200, 205, and 217 are in use or DND
mode.
200
210
0 . . . 5 . . . . .
. . . . . . 7 . . .
210
220
. . . . . . 7 . . .
. . 2 . 4 . . . . 9
...or enter the first two
digits of a four-digit
[PDN].
3. Press .
4. Press to rotate
BLF groups.
LCD Operation
The 200/210 group changes to 210/220.
81
Caller ID/ANI/DNIS Information Mode ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Caller ID/ANI/DNIS Information Mode
Automatic Number Identification (ANI) information cannot co-exist on the same telephone
LCD with Dialed Number Identification Service (DNIS) information. If your system is
programmed to receive both ANI and DNIS information on incoming calls, press while
the call is ringing to alternate between DNIS and ANI/Caller ID LCD displays. After you
answer the call, you can not alternate between displays.
DNIS
Incoming DNIS telephone numbers can be correlated in the system database with assigned
DNIS names. These names, up to 16 alphanumeric characters, display on your telephone’s
LCD, enabling incoming calls to be instantly identified and appropriately answered. Table 10
shows DNIS samples.
ANI/Caller ID
If your telephone is programmed to receive Caller ID names and numbers, the calling party’s
name displays. Table 10 shows ANI samples. If Caller ID was activated, then the caller’s name
and/or number would appear on the first line.
➤ To display the number while the call is ringing
➤ While the call is
ringing, press .
MR. JONES
LINE 3 RINGING
➤ To activate the Caller ID/ANI or DNIS display mode
➤ Press + 4!. (The system default is ON.)
➤ To deactivate the Caller ID/ANI or DNIS display mode
➤ Press + 4.
82
Strata DK Digital Telephone
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Call Park Orbit List Display
Table 10
DNIS/ANI Samples
Function
ANI/Caller ID Number*
Incoming Call
CN: 7145556782
LINE 3 RINGING
Incoming ACD Call
DNIS/Caller ID Name
TOSHIBA TSD
LINE 3 CALLING
TOSHIBA TSD
LINE 3 RINGING
Answered incoming or transferred call.
Display changes to call duration.
CN: 7145556782
ANSWERED LINE 3
Call placed on-hold.
TOSHIBA TSD
ANSWERED LINE 3
HOLD LINE 3
SEP 9 TUES 18:30
Held call recalls your station.
CN: 7145556782
LINE 3 RECALL
Station 201 is transferring a call to you
(station 200).
201
Transferred station (201) hangs up.
Transferred call recalls your station (201).
TOSHIBA TSD
LINE 3 RECALL
NO. 200
CALLING
CN: 7145556782
LN 3 TRANS 201
TOSHIBA TSD
LINE 3 TRANS
CN: 7145556782
L 3 RECALL 201
TOSHIBA TSD
L 3 RECALL
201
TOSHIBA TSD
LINE 3 CALL
201
Call forwarded to your phone.
201
*Caller ID numbers do not display CN: before the number, whereas ANI does.
Call Park Orbit List Display
This feature enables you to monitor (view) the calls that are parked at your station.
➤ While your phone is
idle, press +
#.
LCD shows the CO Line number (003)
and the orbit number where the call is
parked (900).
LN 3 ORBIT 900+
...or '
() ). To
scan the Orbit List,
press ".
LCD Operation
83
Retrieve and Auto Dial Lost Calls ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Retrieve and Auto Dial Lost Calls
The system automatically saves the numbers for all calls that ring at your telephone, but are
unanswered (lost calls). This feature enables you to view the stored information, view the time
and date, delete the information without returning the call, and/or Auto Dial the saved
numbers.
➤ To view lost calls
1. Press + 4 .
The phone number and caller name
are displayed on your LCD. ANI/
Caller ID numbers always include
area codes.
2. Press "
The next lost call displays.
...or
The previous lost call displays.
...or .
Toggles between the phone number/
caller name screen and the date and
time screen.
MR. JONES
7145553700
MR. SMITH
7145568725
MS. DOE
7143723546
06/02 17: 46
CN: 7145553700
MR. JONES
7145553700
Note
CN: Identifies ANI calls as opposed to Caller ID calls which do not display CN:.
➤ To delete lost call
84
1. Press + 4
The next lost call is displayed.
2. Press "
The next lost call displays.
MR. SMITH
7145568725
Strata DK Digital Telephone
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Messages, Memos, and Name Display
...or press The previous lost call displays.
...or press .
The lost call information is deleted without auto dialing the
call.
MS. DOE
7143723546
➤ To Auto Dial the lost call
1. Press + 4
The phone number and caller name
are displayed on your LCD. ANI/
Caller ID numbers always include
area codes.
2. Press "
The next lost call displays.
...or 3. Press CO The previous lost call displays.
MR. SMITH
7145568725
MS. DOE
7143723546
You hear dial tone.
...or a [DN] + CO
access code.
4. Press %' #.
The DK System auto dials the digit “1” before dialing the
saved, outgoing telephone number.
Messages, Memos, and Name Display
The LCD on your telephone can be used to send or receive messages
to/from other LCD telephone users (sample shown at right). It can also
display the names/numbers of the person calling your telephone or the
name of the person you are calling. Names and memos can also be set
to display with speed dial numbers and timed reminders.
BACK AT 2-PM-CALL
MEETING FOR 3PM
You can write or edit a station message (10~19), “fill in the blanks” of system messages
62~64, enter a name/title that will display when other stations call your station (see “Name/
Number Display” on Page 96), or enter a Speed Dial (see “Speed Dial Memos” on Page 94) or
Timed Reminder memo (see “Timed Reminders” on Page 66). System messages 65~99, if
available, are written by the System Administrator and cannot be edited by the user.
LCD Operation
85
Messages, Memos, and Name Display ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
➤ To enter LCD characters
86
1. Access message/
memo/name display.
A cursor (—) appears at the first character in the display.
2. Enter the message/
name/memo (up to 32
alphanumeric
characters), using the
following dial pad keys
(dial pad shown at
right):
! – moves right
– moves left
; toggles between
alphanumeric
mode (dial pad
defaults to
numeric mode)
– scrolls the alpha/
special characters.
See Table 11 for dial pad key equivalents.
3. To blank out any
portion of a message,
press (in alpha mode)
and move the cursor to
the right.
Each character the cursor transverses is deleted.
2358
Move Right
(Alpha mode only)
Move Left
Scrolls alpha/
special characters
Toggles between
alphanumeric
characters
Strata DK Digital Telephone
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Messages
Table 11
Dial Pad Key Equivalents
Letter
Key
Equiv.
!
A
!
B
C
"
"
F
#
#
H
I
#
R
V
$
Y
%
Z
%
–
/
%
X
Key Equiv.
+
$
W
Symbol
:
$
U
P
Q
S
Key
Equiv.
T
M
O
G
N
"
Letter
J
L
D
Key
Equiv.
K
!
E
Letter
Note
Symbols shown
above must be
made in alpha
character mode
on the dial pad.
Messages
There are three basic LCD message functions:
♦
Advisory messaging enables you to store an informative message for LCD telephones
that call your phone.
♦
Silent messaging enables you to write a message that you can send to busy LCD
telephones. Silent messaging lets you communicate visually to someone who is occupied
on the telephone.
♦
Notifications enable you to send your station number and message indication to another
LCD station. Responding to the message, the called station receives your message.
LCD Operation
87
Messages ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
System Messages 60~64
System messages 60~64 are standard messages. You can “fill in the blanks” of messages
62~64 (see below). Example: Message 64 can be edited to read RETURN ON JAN. 4. Callers
with LCD phones will see that message when they call your number.
System Message
Number
Preprogrammed message
(Max. 32 digits per message)
60
OUT TO LUNCH
61
IN A MEETING
62
CALL _____________
63
BACK AT __________
64
RETURN ON________
System Messages 65~99
System messages 65~99 can only be programmed or permanently changed at the
Administrator’s telephone. Any messages programmed at Administrator’s telephone remain in
memory until canceled from Administrator’s telephone or until the system is reinitialized.
Station Messages
You can create up to 10 station messages (10~19). Once entered, a message can never be
deleted; only overwritten. This is a station option that is enabled in system programming.
➤ To enter/store a station message
1. Press # "
The LCD Msg Select/[PDN] LED
flashes.
MSG NO. ?
...or [PDN] + 40.
2. Enter the two-digit
message number
(10~19) to be stored.
The current message, if any, is displayed.
3. Enter the message.
The LCD Msg Select/[PDN] LED lights steadily, and the LCD
displays the message. The message is now stored in system
memory.
(See “To enter LCD
characters” on Page
86.)
88
Strata DK Digital Telephone
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Messages
4. Repeat Steps 1~3 for
any additional
messages you want to
store.
5. Press # "
...or "$.
The message displays on your LCD an Advisory Message (see
below). To cancel the message display, press [PDN] and dial
40 or press # ".
➤ To set an advisory message for incoming calls
1. Press # "
The LCD Msg Select/[PDN] LED
flashes.
MSG NO. ?
...or a [PDN] + 40.
2. Enter the desired
message number:
!~!7 (station)
...or 4~77 (system)
3. Press # "
...or "$.
The selected message displays. (This
assumes the message has already been
stored in memory.)
MSG NO. 10
The message displays on your telephone’s LCD. The LCD Msg
Select/[PDN] LED lights continuously. The selected message
is sent to LCD phones when they call your [PDN] or any
[PhDN] owned by the telephone.
4. If you have Call
Forward set, press
to display the
message instead of
the CF display.
LCD Operation
89
Messages ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
➤ To cancel an advisory message that has been set at your station
➤ Press # "
...or [PDN] + 40 + "$.
The LED goes out. If a station message was sent, this procedure does not erase it.
➤ To set a advisory station message for a remote station
1. While your telephone
is idle, press +
7(.
2. Dial the destination
[PDN].
MODE 95
DEST EKT NO.?
207
= the destination [PDN]
3. Press .
90
MW TO ST123
MSG NO?
4. Enter the message
number (station
!5!7; system,
4577).
(This assumes the message is already
stored in memory.)
5. Press .
Remote calling station messaging
allows you to set a calling station
message for only one station at a time.
6. Press .
207
7. Press .
MODE 95 DEST EKT
EKT NO. 207
= the [PDN] where message will
be set.
010 = the message number.
M = message is set.
Your LCD shows the time and date.
The message is displayed at station
207. LCD telephones calling station
207 receives the message.
MW TO STXXX
MSG NO?10
CALL 207-010M
Called station
SENT 207
Your station
Strata DK Digital Telephone
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Messages
Message Notifications
With an LCD telephone, you can set short messages (up to 32 characters) that display to
callers with LCD telephones.
Any station can record a message; however, only stations with an LCD are able to see the
stored messages. Stations that do not use Soft Keys (Soft Keys Off: + ) can send
messages “live” to other LCD station users.
Notification Station Messaging
Your station number and a message indication can be sent to another LCD station. When that
station responds, it will receive the message. Soft Keys must be OFF at the sending station for
this feature to operate.
➤ To set a notification station message
1. Press [PDN] and dial
the station Directory
Number (station does
not answer or is
busy).
2. Press + .
3. Enter the message
number.
MW TO STXXX
MSG NO.?
Station message (10~19), system message (60~99). The LCD
displays the message. (This assumes the message has already
been stored in memory.)
4. Press .
5. Press "$ or hang
up to release.
Msg LED flashes on the called station.
= the called [DN]
= the [PDN] of the station that
sent the message
M = message has been sent.
204
207
CALL 204-207M
Called station
SENT 204
Your station
LCD Operation
91
Messages ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
➤ To receive a notification station message
➤ Press when your telephone Msg LED is flashing.
➤ To cancel the message from the telephone that set the message
➤ Press [PDN] and dial
4<<<.
XXX is the [PDN] of the telephone that has the message set.
Group Notification Station Messaging
This feature enables a station to set a Called Station Message for a group of stations.
➤ To set a notification station message for another station or group of stations
1. Press + 7.
2. Dial the destination
[DN]
...or press . for all
call page stations,
...or enter a group
code (.!~.0).
MODE 94
DEST EKT NO.?
Station groups correspond to the same
stations that are in respective Page
groups assigned in system
programming.
207=destination
MODE 94
DEST EKT NO. 207
[DN] or group
number.
.!~.0 for Page Group 1~8
respectively.
3. Press .
4. Dial the originating
[PDN].
MODE 94
ORG EKT NO.?
This can be your number or another
station number.
MODE 94
ORG EKT NO. XXX
5. Press .
MSG NO.?
6. Enter the message
number (station
!5!7; system,
4577).
92
The LCD displays the message. In this
example, system message 60 was
entered. (This assumes the message is
already stored in memory.)
OUT TO LUNCH
Strata DK Digital Telephone
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Messages
7. Press .
MSG NO.?
8. Press .
MODE NO.?
9. Press .
At the destination station, the LCD
displays the originating station
number and the LED flashes.
SENT 207M
➤ To receive a notification message
➤ Press .
➤ To cancel the message from the telephone that set the message
➤ Press [PDN] and dial 4<<<, where XXX is the [PDN] of the telephone that set the
message.
Silent Messaging (Busy Station)
An audible tone and an LCD message can be sent to an LCD station that is busy. The busy
station can return a message to the calling station’s LCD. The two stations may continue this
procedure to carry on a “silent” conversation. Soft Keys must be OFF (
+ ) at the
sending and receiving stations for this feature to operate.
➤ To send a message to a busy station
LCD Operation
1. When you receive a
busy tone, press
+ .
210=[DN]
2. Enter the message
number.
Station message (10~19) and system
message (60~99). The LCD displays
the message. (This assumes the
message is already stored in memory.)
3. Press .
The destination station beeps four
times and the message displays for 30
seconds, or until you hang up.
OVER TO ST210
MSG NO?
93
Memos ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Your LCD confirms the message was
sent.
MSG SEND
➤ To return to a busy station message after receiving a busy station message
1. Press + .
OVR TO ST210
MSG NO?
2. Enter the message
number.
Station message (10~19) and system message (60~99). The
LCD displays the message. (This assumes the message is
already stored in memory.)
3. Press .
Your LCD confirms the message was
sent.
MSG SEND
Memos
Speed Dial Memos
You can store names (12 characters max.) for each of 40 station speed dial numbers. The
memo pad of names can be scrolled to select the appropriate party. The station must be
enabled via system programming for LCD message memory.
➤ To program Speed Dial names and numbers
1. Press , then
"
#.
94
2. Dial a station speed
dial code.
See Table 15 on Page 109 for speed
dial codes.
# * 10 SPEED DIAL
3. Press .
If a name was previously stored on
this code, it appears on the top line.
*10 NAME
SPEED DIAL
Strata DK Digital Telephone
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Memos
4. Enter the name or
memo (12 characters
maximum).
The name appears on the bottom line as you enter it. (See “To
enter LCD characters” on Page 86.)
5. Press .
6. Enter a phone number
(16 characters
maximum).
The number displays on the top line as you enter it.
7. Press to
record data in
memory.
➤ To display the Speed Dial number and memo
➤ Press + 0<5<, where X~X is the speed dial number to be displayed.
➤ To dial a Speed Dial number
1. When your phone is
idle, press + 0.
2. Enter Station Speed
Dial Code
SPEED DIAL NO. 10
...or System Speed
Dial Code.
3. Press to see
more of the directory
of numbers/memos.
4. Press an available
The number is dialed.
...or [DN] and enter a
CO line access code.
➤ To check a speed dial number
1. When phone is idle,
press + 0.
LCD Operation
MODE NO.? 8
95
Name/Number Display ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
2. Dial a speed dial
number.
TOSHIBA is the memo (up to 12
characters).
714 583 3700 is
*11 TOSHIBA
7145553700
the number (up to 16
digits).
3. Press to scan
the directory for the
appropriate number/
memo.
If the number is longer than 16 digits, a “+” appears in the far
right corner of the display.
4. Press " to
display any remaining
digits.
Timed Reminders
See “Timed Reminders” on Page 66.
Name/Number Display
This feature enables you to enter a name/title, telephone number, location, etc. in system
memory. This name/title (e.g., LOBBY) displays on your station’s LCD while it is idle, and on
other stations’ LCDs when you call them or they call you.
Name display information for non-LCD telephones or voice mail/auto attendant devices may
be entered by the System Administrator for display on other stations’ LCDs when called.
When this feature is set, your Name/Number displays during direct, forwarded, and hunted
calls. On override or OCA calls, it does not display.
➤ To enter name/number information
1. Press [DN] + 4 !.
96
USER NAME ?
Strata DK Digital Telephone
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Name/Number Display
2. Enter the new
information (up to 16
characters, e.g., user
name and station
number). See “To
enter LCD
characters” on Page
86.
3. Press "$.
The information is stored and appears
on the top line of your station’s LCD.
TOSHIBA EXT. 200
DATE DAY TIME
When you call a station, the name/title
displays on the bottom of the called
station’s LCD.
NO. 213
TOSHIBA EXT. 200
➤ To clear name/number display
1. Press [DN] +
4 .
You hear confirmation tone, then busy tone.
2. Press "$.
During clear:
After clear: A name is displaced by
message and call forward settings if
they are set.
Note
LCD Operation
NO. 213
USER NAME RESET
NO. 213
DATE DAY TIME
This procedure does not erase
the name/number. To restore
the display, press [DN] +
4 !.
97
Name/Number Display ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
➤ To erase name/number display
98
1. Press [DN] +
4 !.
Current information displays on the
lower line of the LCD.
2. Press ! in the alpha
mode to enter blanks.
Blank characters replace the information.
3. Press "$.
The information is erased and the [PDN] of the telephone is
displayed.
USER NAME ?
Strata DK Digital Telephone
Add-on Module/DSS Console
4
This chapter provides an equipment overview of the following two optional units and
describes the features buttons and their associated LEDs.
♦
Digital Add-on Module (DADM) – add 20 feature buttons to 2000-series digital
telephones. Up to two DADMs can be connected to a telephone.
♦
Direct Station Selection (DSS) Consoles – available for system operators who do not
have an attendant console. (See “DSS Console” on Page 101.)
DADM
The DADM, model DADM2020, is shown in Figure 4 on Page 100. The buttons can be
programmed for [DSS], CO line access, and Station or System Speed Dial. Directory Numbers
or other functions cannot be assigned to DADMs.
Each [DSS] and button has an LED that provides a status of the CO line or station
assigned to it.
♦
The [DSS] LED flashes green when the station equipped with an DADM is calling or
transferring an outside call to a station. (If calling a station, the LED turns steady red when
the called station answers; if transferring to a station, the LED turns steady red when you
hang up to complete the transfer.) The DSS LED is steady red whenever the station
associated with the DSS is ringing, busy, or in the DND mode.
♦
A Line (CO) LED is green when the CO line is in use by the DADM console user. It is red
if it is in use by another telephone user.
Add-on Module/DSS Console
99
DADM –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Notes
●
219
229
239
208
218
228
238
207
217
227
237
206
216
226
236
205
215
225
235
204
214
224
234
203
213
223
233
202
212
222
232
201
211
221
231
200
210
220
230
●
Not available on DK14 systems.
2038
209
The button numbers shown in this figure
are examples only and may not reflect the
numbers on your particular station
equipment.
First DADM
Figure 4
100
Second DADM
Example Button Assignments for the Strata DK DADMs
Strata DK Digital Telephone
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– DSS Console
DSS Console
The DSS console operates alongside of a digital telephone to provide the telephone with 60
additional feature buttons. The buttons can be programmed for [DSS], CO line access, All Call
Page, Night Transfer, and Station or System Speed Dial. This guide applies to the DSS
Console models DDSS2060 (see Figure 5), DDSS1060, and HDSS6560.
LEDs on the DDSS2060 and DDSS1060 models light or flash red or green, and LEDs on the
HDSS6560 model light or flash red. For the DDSS2060 and DDSS1060 models, the Line
(CO) and [DSS] LEDs act in the same manner as on the DADM; other feature button LEDs on
both of these models will be red when activated.
Notes
●
209
219
229
239
249
NT
208
218
228
238
248
AC
207
217
227
237
247
257
206
216
226
236
246
256
205
215
225
235
245
255
204
214
224
234
244
254
203
213
223
233
243
253
202
212
221
232
242
252
201
211
221
231
241
251
200
210
220
230
240
250
●
The button numbers shown in
this figure are examples only
and may not reflect the numbers
on your particular station
equipment.
Not available on DK14 systems.
2039
Figure 5
Example Button Assignments (DDSS2060 shown)
Add-on Module/DSS Console
101
[DSS] Button ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
[DSS] Button
The Direct Station Select [DSS] button can appear on both the DADM and DSS Console. Each
DSS button is associated with a particular station in your telephone system. It can be used to
transfer an outside call to the associated station or to make a direct call to the associated
station. The [DSS] LED lights steady red when the station associated with the [DSS] is
ringing, busy on a call, or in the DND mode; or when the associated station is idle, but all
appearances of the station’s [PDN] are busy or in-use by other stations. [DSS] buttons cannot
call station [PhDNs], Distributed Hunt Group [DNs], or ACD Groups.
Features
The LED color indications described in these feature descriptions apply specifically to the
DADM and DSS Console models DDSS2060 and DDSS1060. Flash conditions described here
apply to all DSS console models and the DADM.
Calling a Station
To call a station’s [PDN] from either a DSS console or a DADM, press the [DSS] associated
with the station. A station call with a [DSS] can be made on-hook or off-hook, and with Voice
First or Tone signaling. After pressing the button, treat the call like any other station call made
from a digital telephone.
[DSS] LEDs indicate whether the associated station is idle or busy. The LED is steady red if
the station is busy or ringing, and is not lit if idle. If all the station’s PDN buttons are being
used by other stations, the DSS LED of the station is lit steady red, but the station may be idle.
If the station is in the DND mode, its DSS LED lights steady red.
Transfer to an Idle Station
You can transfer internal or outside calls to an idle station from either a DSS console or a
DADM.
➤ To transfer a call to an idle station
1. Press [DSS]
corresponding to the
station to be called.
The call is placed automatically on hold. The Line or [DN]
LED flashes green at double the on-hold rate, and the [DSS]
LED flashes green.
You hear a single-ring tone. (If using the Tone signaling mode,
you hear successive ring tones.)
102
Strata DK Digital Telephone
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Features
2. Announce the call.
With Tone signaling, you would have to wait for the called
station to answer before announcing the call.
3. Hang up.
The call rings the called station when you hang up. While the
called station is ringing, the [DSS] LED is steady red, and the
Line LED flashes green at the on-hold rate or if on a [DN]
button, it goes idle.
When the called station answers the call, the [DSS] LED stays
steady red, and the Line LED becomes steady red.
4. If the station does not
answer before a
period set in system
programming, the call
recalls your station.
Call Transfer with Camp-on
You can transfer a call to a busy station from either a DSS console or an DADM. Use the
[DSS] to transfer the call, even though the [DSS] LED associated with the station you are
“transferring to” is red.
➤ To transfer call to a busy station
1. Press [DSS]
corresponding to the
busy station to be
called.
You may hear a busy tone. The original caller is placed
automatically on hold. The Line or [DN] LED flashes green at
double the on-hold rate, and the [DSS] LED remains steady
red.
2. Hang up.
The call rings the called station once with the camp-on tone.
While the called station is receiving this tone, the Line LED
flashes green (on-hold rate) or if you are on a [DN] button, it
goes idle. The [DSS] LED remains steady red.
When the called station answers the transferred call, the Line
LED becomes steady red. The [DSS] LED remains steady red.
Note
If the busy station is in the DND mode, the call will not
transfer, but will recall your telephone immediately.
If the call is not answered after a specified Recall time set in
system programming, camp-on is cancelled and the transferred
call rings back.
Add-on Module/DSS Console
103
Features –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Call Answering (CO Line)
If your DADM or DSS console is equipped with a button, you can answer CO line calls
from the DADM or DSS console as you would from a digital telephone. See Chapter 2 –
Features for detailed information.
➤ To answer an incoming CO Line call to a DADM or DSS Console
➤ Press the flashing .
Speed Dial
Your DADM or DSS console may be equipped with "# (Speed Dial) buttons that can be
programmed to dial telephone numbers or to access features. "# buttons on either the DADM
or DSS console function like "# buttons on digital telephones. See Chapter 2 – Features for
information.
Paging
You can make an announcement page to a group of station telephone speakers selected in
system programming with % on the DSS console. "# (if programmed) on either
the DSS console or the DADM can be used for page announcements. See “All Call Page” on
Page 55.
Call Forward Override ([DSS] Override)
Either the DSS buttons on your DSS console or the associated telephone can be set in system
programming to ring stations that are in the Call Forward mode, instead of being forwarded.
Usually the console’s telephone is the unit activated to perform this function. Among other
applications, this feature can be used to notify a person who forgets to deactivate the Call
Forward feature after returning to the office.
Important! DSS buttons on DADMs cannot override Call Forward.
➤ To override call forward with the console’s associated telephone
1. Press or
[PDN].
2. Dial the station
number set for call
forward.
104
Make the call as you would from any other station. This
procedure assumes your station has a typical program setting.
Strata DK Digital Telephone
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Features
➤ To override call forward with your DSS Console
➤ Press the station [DSS] set for call forward.
Night Transfer
You can use the DSS console to make the system ring different telephones for incoming calls
during different times of the day. For further details, refer to the Strata DK System
Administrator’s User Guide.
➤ To enable/disable night transfer
➤ Press +9 to toggle night transfer ON/OFF.
Add-on Module/DSS Console
105
Features –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
106
Strata DK Digital Telephone
A
Access Codes
This appendix contains access codes for outside Speed Dial numbers, CO lines, Paging Group
and Paging Zone Codes.
CO Line Access Codes
CO lines are used when you dial an outside number. If your telephone does not have a 6 or
button, you can enter the appropriate code listed in Table 12 to access an outside line.
You can also store the code on a Speed Dial ("#) button for one-touch access. If you are
storing a CO line access code onto a Speed Dial code, enter before the CO access code
(e.g., to store code !, enter !).
In some systems, 7 is used as a general group code or to access Least Cost Routing (LCR).
System users are required to dial 7 in order to access an outside line. If you press 7 in a system
programmed with LCR, you may not hear internal dial tone, depending on system
programming.
See your System Administrator for the code which applies to your telephone.
➤ To access a line
➤ Press [PDN] + CO Line Access Code
Table 12
CO Line Access Codes
System
DK14
DK16e
DK40
Appendix
CO Line Access Codes
% or $ &$ # or & #
% or $ &$ $ or & $
% or $ &$ $ or & !
107
Feature Access Codes ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Table 12
CO Line Access Codes (continued)
System
CO Line Access Codes
% or $
% or $
% or $
% or $
DK424 (RCTUA)
DK424 (RCTUBA/BB)
DK424 (RCTUC/D)
DK424 (RCTUE/F)
&$ $ or &$ $ or &$ or &$ or & & #$
&##
&!
Notes
♦
% accesses LCR or a general line group.
$ &$ accesses line groups 1~16, respectively.
♦
♦
&!
accesses individual lines 1~200, respectively.
Feature Access Codes
See Table 7 on Page 62.
Paging Access Codes
Your telephone can be assigned to page group(s). Telephones can be a member of more than
one group and each group can have as many as 120 stations. Station users can access each
group separately by dialing an access code (Tables 13~14).
➤ To enter a paging group access code
➤ Press [PDN] + Access Code
Table 13
Paging Groups
Paging Group
Station Group A
Station Group B
Station Group C
Station Group D
108
Access Code
"
"!
""
"#
Paging Group
Station Group E
Station Group F
Station Group G
Station Group H
Access Code
"
"
"
"$
Strata DK Digital Telephone
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Speed Dial Access Codes
Table 14
External Paging Zones
External Paging Zone
Access Code
External Paging Zone
DK14/DK40/DK424 (all processors)
Paging
Paging
"
All Call Page Zone
All Call, External Page Zone
DK40/DK424 ((RCTUA, RCTUBA/BB, RCTUC/D)
Zone A
"
Zone C
Zone B
"
Zone D
DK424 (RCTUE/F)
Zone A
"
Zone E
Zone B
"!
Zone F
Zone C
""
Zone G
Zone D
"#
Zone H
Access Code
"%
"
"$
"
"
"
"$
Speed Dial Access Codes
The number of station and system speed dial numbers available to you depends on the size of
your company’s telephone system. Check with your System Administrator to find out which
codes apply to your system.
Once you store a telephone number on any of the codes listed below, you can dial the number
by entering the code, such as ! or "
# + !.
Table 15
Speed Dial Access Codes
Telephone System Size
Appendix
Station
Speed Dial Codes
System
Speed Dial Codes
Small System
(DK14/DK16e/DK40/RCTUA)
&#%
&%%
Medium System
(RCTUBA/BB and RCTUC/D)
&#%
&%%
Large System
(RCTUE/F)
!
&%%%
&"%
109
Speed Dial Access Codes –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
.
Table 16
Speed Dial Number Linking
System
110
System Speed Dial Codes that can be Linked to
other Speed Dial Codes
DK14, DK16e, DK40, RCTUA
% &%%
RCTUBA/BB, RCTUC/D
% &%%
RCTUE/F
%% &%%%
Strata DK Digital Telephone
Centrex Application
B
Your system may be equipped with the Centrex Application, which enhances its feature
capability when installed behind a Centrex or PBX system.Your telephone may have access to
one or more of the enhanced Centrex features listed below:
Flexible Directory Numbering
A station’s [PDN] can be three or four digits. It is, therefore, possible to match a station’s
[PDN] and Centrex line extension number. Dial the entire station number when indicated.
Note
Some access code numbers may have been changed to avoid system numbering plan conflicts.
Centrex Feature Buttons
You can access some Centrex features by pressing a preprogrammed flexible button on your
telephone, instead of dialing a Centrex access code. The Centrex access code, including the
necessary flash and/or pause sequence, is activated when the button is pressed. See your
Centrex or PBX operations manual for specific details.
Ringing Repeat
The distinctive ring patterns available in your Centrex system are automatically repeated with
your digital telephone, enabling you to answer appropriately for either outside, inside or
callback calls.
Appendix
111
Delayed Ringing –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Delayed Ringing
CO or Centrex line(s) can be programmed for a 12-second and/or 24-second ring delay at
stations to permit alternate answering conditions. Answer the line when your telephone is
ringing.
112
Strata DK Digital Telephone
C
Button Labels
All flexible buttons must be programmed for your telephone in system programming and vary
for individual telephones. If a button does not appear on your display or telephone keystrip
label, see your System Administrator for button assignments.
The button labels in this guide are for the 2000-series telephone mode.
Table 17
Feature Button Definitions
2000-series
Telephone
*+) *
, )
*
) -. !.
". #/
* *+) 0+1 Appendix
Definitions
Account Code Button
Press to enter a Voluntary Account Code anytime during a Central Office (CO) line call
without interrupting the conversation.
Alarm Reset Button
Press to turn off a telephone alarm connected to a facility alarm mechanism.
Alert Signaling Buttons
Press to alert a predesignated station with a distinctive sound and to indicate a prearranged meaning and visual indication to a predesignated station. Up to four Alert
Signal buttons can be assigned to a telephone.
All Call Voice Page Button
Press to page all of the digital and electronic telephones in the All Call Page group.
Automatic Busy Redial Button
Press to set up Automatic Busy Redial after receiving a busy tone on a dialed CO line
call (not available when calling on tie or DID CO lines).
113
Button Labels –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Table 17
Feature Button Definitions (continued)
2000-series
Telephone
*+) (
2
3 * 2
3 0+1
2
3 0+1
4*
2
3 4
*3
2
3 56)
2
3 )
7) 7
) +
7
) + -.
!. ". #/
7 4) 7)+
(
114
Definitions
Automatic Callback Button
Press to recall a busy station or station in the Do Not Disturb (DND) mode as soon as
that station becomes idle or deactivates DND. Also used for CO line queuing when all
lines are busy.
Call Forward-All Calls Button
Press to forward all calls to another station or voice mail device.
Call Forward-Busy Button
Press to forward calls immediately to another station or voice mail device when your
station is busy or in the DND mode.
Call Forward-Busy/No Answer Button
Press to forward calls immediately to another station or voice mail device when your
station is busy or in DND mode. Also forwards calls when your station is not answered
after 8~60 seconds (set at your station).
Call Forward-No Answer Button
Press to forward calls to another station or voice mail device when your station is not
answered after 8~60 seconds (set at your station).
Call Forward-External Button
Press to forward Private or DID line calls to an external or internal telephone number.
Call Forward-Fixed Button
Press to forward all calls to a station or voice mail device assigned in system
programming.
Data Release Button
Press to release data calls. See the Strata DK PC/Data Interface User Guide.
Call Pickup Button
Press to initiate a ringing Directed Call Pickup of CO line, [DN], and page calls.
Tenant Call Pickup Buttons
If the system is shared by tenants, the Directed Pickup 1~4 buttons pick up ringing CO
line calls for Tenants 1~4 respectively.
Do Not Disturb Button
Press to lock your station in or out of the DND mode.
Strata DK Digital Telephone
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Button Labels
Table 17
Feature Button Definitions (continued)
2000-series
Telephone
7
28
+ +
'* (
7 )
) *+) 7
8 +)9
,
Appendix
Definitions
Direct Station Selection Button(s)
Press to ring a preselected station. The LED associated with each DSS button provides
the status (idle/busy) of the station assigned to the button.
Flash Button
Press to perform the following functions: Disconnect and recall dial tone on a CO line;
access Centrex or PBX features; enter a pause or flash signal when programming
speed dial numbers.
Group Pickup Button
Press to pick up a call that is ringing a station that belongs to a Pickup Group that your
station is a member of.
Handset Off-hook Call Announce Button
Press this key while off-hook busy with a call and while being called by an internal caller
who initiates off-hook call announce to switch the talk path from the current call to the
off-hook call announce internal caller.
Message Select Button
Press to enable system and personal messages to be displayed on the optional 32character LCD.
Line Button
Press to answer or access an outside Central Office (CO) line.
Unanswered (Lost) Call Automatic Dial Button
Press to automatically dial the stored ANI (Automatic Number Identification) or Caller ID
number shown on the LCD. Unanswered calls will be stored on this button and the LCD.
Microphone Cutoff Button
Press to turn the microphone off/on while idle, providing privacy when you receive
handsfree internal calls. Also functional when your station receives calls—the Mic button
controls the microphone when you originate calls.
Modem Button
Press to reserve a modem from a pool. The LED of the button indicates the status of the
modem pool. See the Strata DK PC/Data Interface User Guide.
115
Button Labels –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Table 17
Feature Button Definitions (continued)
2000-series
Telephone
:)
48) 48) -&#/
4 -&#/
'
() )
'
()
;1 ;1 116
Definitions
Additional Message Waiting Buttons
Phantom Directory Numbers allow multiple Message Waiting buttons with LEDs for up
to four different Directory Numbers [DNs] other than your Primary Directory Number
[PDN]. It performs the same Message Waiting functions as the MW/FL button.
Night Transfer Button
Press to control the system’s CO line ringing pattern for after-hours incoming calls.
Tenant Night Transfer Buttons
Press the appropriate button to control the system’s CO line ringing patterns for after
hours incoming calls for either of the tenants that share a single Strata DK280 system.
Night Transfer Lock Buttons
Initiates entry of the NT Lock password. NT L LED will be on when the system ring
mode (Day/Day2/Night) is locked.
Park Orbit Display Button - LCD Telephones Only
Press to display call(s) parked in orbit. If there are multiple parked calls, a + sign
appears on the LCD.
Park/Page Button
Press to park internal or outside call in orbit and announce to other telephones or
paging speakers to retrieve the parked calls.
Park Button
Press to park internal or outside calls in an orbit. Call retrieval can be made locally from
the same parking telephone or remotely from a different telephone.
Pooled Line Button
Press to access an available CO line from a group of lines appearing under one button.
Privacy Button
Press to block Privacy Override on common CO line buttons. This button does not block
Busy Override or Executive Override.
Privacy Release Button
Press to release privacy on common CO line buttons, enabling other station users to
enter your conversations on those buttons. Privacy release does not apply to common
[DN] buttons which are always private.
Strata DK Digital Telephone
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Button Labels
Table 17
Feature Button Definitions (continued)
2000-series
Telephone
*
; ) 4+,(
7 +),<
0+))
7
7 +
7 +
)
)
+(
) +
7 )
Appendix
Definitions
Release and Answer Button
Press to disconnect or complete the transfer the current CO or [DN] call and
automatically answer the new incoming CO or [DN] call.
Release Button
Press to disconnect or complete the transfer of the current CO or [DN] call and to place
your station in the idle condition.
Save Button
After dialing an outside or internal directory number, press to “save” the number. Later,
you can have the system automatically redial the number for you when you press the
button after accessing an internal or outside line.
Speed Dial Button
Press to Speed Dial a telephone number or feature access codes. SD buttons can be
used as either System Speed Dial numbers or Station Speed Dial numbers.
Speed Dial Select Button
Press (in conjuncton with Redial) to store and access Speed Dial number.
Pause (Long) Button
Press to insert a 10-second pause when programming Speed Dial numbers.
Pause Button
Press to set either a one-half or two-second pause when programming Speed Dial
numbers. (The pause time is set in system programming).
Start Button
Press to make an outgoing call using an ISDN trunk.
Subaddress Button
Press to enter a subaddress on an ISDN trunk outgoing call.
Background Music Button
Press to turn Background Music on or off over your station speaker.
Tone Button
Press to change the outgoing dialing of the CO line in use from dial pulse to tone
signaling.
117
Button Labels –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Table 17
Feature Button Definitions (continued)
2000-series
Telephone
= 7
118
Definitions
Door Lock Buttons
Press to unlock a door lock mechanism.
Strata DK Digital Telephone
Index
A
about this book
conventions, ix
how to use this guide, viii
organization, viii
related documents, x
ABR, 20
ACB, 21
access code
using, 25
access codes, 107
CO Line, 107
feature, 61
speed dial, 109
account code
calls, 17
emergency override of forced account
codes, 17
forced account codes (verified/nonverified), 17
add-on module⁄ DSS console, 99
advisory messaging, 89
alert signaling, 19
all call page, 55
ANI/Caller ID, 82
attendant console calling, 19
auto dial lost calls, 84
automatic busy redial, 20
automatic callback, 21
automatic hold, 22
B
before you begin, 13
BGM over telephone speakers, 23
BLF display, 81
busy override, 53
button labels, 113
buttons, 3
[DSS], 102
[PDN], 6
[PhDN], 6
[SDN], 6
Cnf/Trn, 3
directory number, 5
feature, 7
fixed, 3
flexible, 5
Hold, 3
LCD, 8
Mic, 4
Mode, 75
Msg, 4
Page, 76
Redial, 4
119
Scroll, 76
Spkr, 5
volume control, 3, 5
C
call forward, 23
all calls, 26
busy⁄ no answer, 28
external, 29
fixed, 29
modes, 24
no answer, 27
to voice systems, 74
using the buttons, 25
call park
orbit list display, 83
orbits, 31
call pickup, 33
directed, 34
call transfer, 35
with camp-on, 35
call waiting, 36
called station messaging, 91
Caller ID/ANI/DNIS information mode, 82
centrex application, 111
centrex feature buttons, 111
Cnf/Trn, 3
CO Line access codes, 107
conference calls, 37
control buttons, 75
D
DADM, 99
date⁄ time/day adjustment, 38
delayed ringing, 112
digital add-on module (DADM), 99
direct inward system access, 38
direct station selection buttons, 40
120
directed call pickup, 34
directory number, 5
DISA, 38
incoming calls, 38
outgoing calls, 39
DNIS, 82
do not disturb (DND), 40
do not disturb override, 53
door lock, 41
door phone, 42
[DSS] button, 102
DSS, 40
console, 99, 101
E
emergency override of forced account codes, 17
emergency ringdown, 44, 47
executive override, 53
exit from any mode, 77
F
feature access codes, 61
feature buttons, 7
features, 102
call answering (CO Line), 104
call forward override ([DSS] Override), 104
call transfer with camp-on, 103
calling a station, 102
night transfer, 105
paging, 104
speed dial, 104
transfer to an idle station, 102
flash, 63
flexible buttons, 5
flexible directory numbering, 111
forced account codes (verified/non-verified), 17
Strata DK Digital Telephone
G
M
group called station messaging, 92
group listening, 44
group pickup, 34–35
calls to other groups, 34
calls within your group, 34
incoming DISA calls, 38
indicators
LED, 9
ISDN
buttons, 15, 46, 68, 117
feature codes, 62
memo, 94
speed dial, 94
timed reminders, 96
message, 87
advisory, 89
called station, 91
group called station, 92
notifications, 91
remote calling station, 90
silent (busy station), 93
station, 88
system, 88
message waiting light
on [PDN], 47
on [PhDN/MW], 48
on another telephone, 49
messages, memos, and name display, 85
Mic, 4
microphone cut-off, 49
mode button, 75
Msg, 4
L
N
LCD, 8
buttons, 8
how to enter characters, 85
messages, 87
operation, 75
telephones, 25
incoming calls, 25
outgoing call, 25
LED indicators, 9
liquid crystal display (LCD), 8
lost calls
retrieve and auto dial, 84
name⁄ number display, 46, 96
H
handsfree answerback, 44
handsfree monitoring, 45
Hold, 3
hotline service
emergency ringdown, 44, 47
I
O
OCA, 50
off-hook, 10
off-hook call announce, 50
on-hook, 10
outgoing DISA calls, 39
override
busy, 53
do not disturb, 53
executive, 53
privacy, 54
121
toll restriction, 54
override calls, 52
page announcements, 55
page button, 76
paging group codes, 108
phantom directory number, 6
primary directory number, 6
privacy
on-line, 56
override, 54
advanced features, 61
chain dialing, 66
linked speed dial example, 65
number linking, 64
pause and flash storage, 63
long pause, 63
memos, 94
pause, 63
Spkr, 5
SP-OCA, 51
start (ISDN button), 15, 46
sub (subaddress ISDN button), 46
Q
T
P
quick reference, 14
R
redial, 4
release and answer, 57
remote calling station messaging, 90
remote destination change, 30
retrieve and auto dial lost calls, 84
ringing repeat, 111
S
saved number redial, 57
scroll button, 76
secondary directory number, 6
silent messaging (busy station), 93
soft keys, 77
display, 78
how to use, 78
making a conference call (example), 78
prompts, 80
speakerphone, 58
speed dial, 59
access codes, 109
122
timed reminders, 66
toll restriction override, 54
tone⁄ pulse dialing, 68
two (tandem) CO line connection, 68
[DN], 68
CO buttons, 69
supervision, 71
U
using access codes, 25
V
voice mail integration, 71
message mailbox, 71
message retrieval, 72
multiple message retrieval, 73
volume, 3, 5
volume controls, 10
voluntary account codes (verified/nonverified), 17
Strata DK Digital Telephone