SEE COMPLETE OWNERS MANUAL
Use & Care Manual
Viking Range, LLC
111 Front Street
Greenwood, Mississippi 38930 USA
(662) 455-1200
For product information,
call 1-888-845-4641
or visit the Viking Web site at vikingrange.com
F21241 EN
Professional Built-In
Gas Rangetops
(021114)
Congratulations
Table of Contents
Congratulations and welcome to the elite world of Viking ownership.
We hope you will enjoy and appreciate the care and attention we have
put into every detail of your new, state-of-the-art rangetop.
Getting Started
Your Viking Professional rangetop is designed to offer years of reliable
service. This Use and Care Manual will provide you with the
information you need to become familiar with your rangetop’s care and
operation.
Your complete satisfaction is our ultimate goal. If you have any
questions or comments about this product, please contact the dealer
from whom you purchased it, or contact our Consumer Support Center
at 1-888-845-4641.
We appreciate your choice of a Viking product and hope that you will
again select our products for your other major appliance needs.
For more information about the complete and growing selection
of Viking products, contact your dealer or visit us online at
vikingrange.com.
2
Warnings ____________________________________________________4
Before Using Rangetop ______________________________________10
Rangetop Features _________________________________________10
Operation
Surface Operation ___________________________________________11
Lighting Burners___________________________________________11
Surface Burners-Automatic Reignition ________________________11
Vari-Simmer™_____________________________________________12
Surface Cooking Tips ______________________________________12
Cooking Vessels ___________________________________________13
Griddle/Simmer Plate ______________________________________14
Product Care
Cleaning and Maintenance ___________________________________16
Troubleshooting _____________________________________________18
Service Information __________________________________________19
Warranty ___________________________________________________20
3
Getting Started
WAR N IN G
Warning and Important Safety Instructions appearing in this manual
are not meant to cover all possible conditions and situations that may
occur. Common sense, caution, and care must be exercised when
installing, maintaining, or operating the appliance.
ALWAYS contact the manufacturer about problems or conditions you do not
understand.
Recognize Safety Symbols, Words, Labels
DAN GER
DAN GER
Hazards or unsafe practices which WILL result in
severe personal injury or death
WAR NING
Hazards or unsafe practices which COULD result in
death or severe personal injury
Warnings
IMPORTANT:: If the power cord is damaged, it must be replaced by a
qualified technician or a Viking Range, LLC representative in order to avoid
a hazard.
WARNING
If the information in this
manual is not followed exactly,
WARNING
a fire or explosion may result causing property damage,
personal injury or death.
WHAT TO DO IF YOU SMELL GAS:
• DO NOT try to light any appliance.
• DO NOT touch any electrical switch.
• DO NOT use any phone in your building.
• Immediately call your gas supplier from a neighbor's phone. Follow
the gas supplier's instructions.
• If you cannot reach your gas supplier, call the fire department.
DANGER
DANGER
Installation and service must be performed by a qualified installer,
service agency or the gas supplier.
C AUT ION
Hazards or unsafe practices which COULD result in
minor personal injury.
All safety messages will identify the hazard, tell you how
to reduce the chance of injury, and tell you what can happen if
the instructions are not followed.
DAN GER
Read and follow all instructions before using this appliance to prevent
the potential risk of fire, electric shock, personal injury or damage to the
appliance as a result of improper usage of the appliance. Use appliance
only for its intended purpose as described in this manual.
To ensure proper and safe operation: Appliance must be properly
installed and grounded by a qualified technician. DO NOT attempt to
adjust, repair, service, or replace any part of your appliance unless it is
specifically recommended in this manual. All other servicing should be
referred to a qualified servicer. Have the installer show you the location of
the gas shutoff valve and how to shut it off in an emergency. A certified
technician is required for any adjustments or conversions to Natural or LP gas.
FO R YOU R SAF E T Y
C AUT ION
WARNING
To avoid risk of property damage, personal injury or death;
follow information in this manual exactly to prevent a fire or
explosion. DO NOT store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any appliance.
C AUTION
C AUTION
This appliance is not intended for use by persons (including children)
with reduced physical, sensory or mental capabililties, or lack of
experience and knowledge, unless they have been given supervision
or instruction concerning use of the appliance. Children should be
supervised to ensure that they do not play with the appliance.
DANGER
DO NOT store items of interest to children over the unit. Children
climbing to reach items could be seriously injured.
KEEP THESE INSTRUCTIONS FOR FUTURE REFERENCE.
For proper and safe operation, this unit is not intended to be operated by
an external timer or separate remote control system.
4
FO R C
YOU
R SAF ET Y
AUTION
5
FO R YOU R SAF ET Y
Getting Started
Warnings
Getting Started
Warnings
--To Prevent Fire or Smoke Damage
Cooking Safety
• Be sure all packing materials are removed from the appliance before
operating it.
• Keep area around appliance clear and free from combustible materials,
gasoline, and other flammable vapors and materials.
• If appliance is installed near a window, proper precautions should be taken
to prevent curtains from blowing over burners.
• NEVER leave any items on the rangetop. The hot air from the vent may ignite
flammable items and may increase pressure in closed containers which may
cause them to burst.
• Many aerosol-type spray cans are EXPLOSIVE when exposed to heat and
may be highly flammable. Avoid their use or storage near an appliance.
• Many plastics are vulnerable to heat. Keep plastics away from parts of the
appliance that may become warm or hot. DO NOT leave plastic items on
the rangetop as they may melt or soften if left too close to the vent or a
lighted surface burner.
• Combustible items (paper, plastic, etc.) may ignite and metallic items
may become hot and cause burns. DO NOT pour spirits over hot foods.
• To eliminate the hazard of reaching over hot surface burners, cabinet
storage should not be provided directly above a unit. If storage is provided,
it should be limited to items which are used infrequently and which are
safely stored in an area subjected to heat from an appliance. Temperatures
may be unsafe for some items, such as volatile liquids, cleaners or
aerosol sprays.
• ALWAYS place a pan on a surface burner before turning it on. Be sure
you know which knob controls which surface burner. Make sure the correct
burner is turned on and that the burner has ignited. When cooking is
completed, turn burner off before removing pan to prevent exposure to
burner flame.
• ALWAYS adjust surface burner flame so that it does not extend beyond the
bottom edge of the pan. An excessive flame is hazardous, wastes energy
and may damage the appliance, pan or cabinets above the appliance.
This is based on safety considerations.
• NEVER leave a surface cooking operation unattended especially when using
a high heat setting or when deep fat frying. Boilovers cause smoking and
greasy spillovers may ignite. Clean up greasy spills as soon as possible.
DO NOT use high heat for extended cooking operations.
• DO NOT heat unopened food containers, build up of pressure may cause
the container to explode and result in injury.
• Use dry, sturdy pot-holders. Damp pot-holders may cause burns from steam.
Dishtowels or other substitutes should NEVER be used as potholders
because they can trail across hot surface burners and ignite or get caught on
appliance parts.
• ALWAYS let quantities of hot fat used for deep fat frying cool before
attempting to move or handle.
• DO NOT let cooking grease or other flammable materials accumulate in or
near the appliance, hood or vent fan. Clean hood frequently to prevent
grease from accumulating on hood or filter. When flaming foods under the
hood, turn the fan off.
• NEVER wear garments made of flammable material or loose fitting or
long-sleeved apparel while cooking. Clothing may ignite or catch utensil
handles.
• If you are “flaming” liquor or other spirits under an exhaust, TURN THE
FAN OFF. The draft could cause the flames to spread out of control.
In Case of Fire
Turn off appliance and ventilating hood to avoid spreading the flame. Extinguish
flame then turn on hood to remove smoke and odor.
• Smother fire or flame in a pan with a lid or cookie sheet.
• NEVER pick up or move a flaming pan.
• GREASE–Grease is flammable and should be handled carefully. DO NOT
use water on grease fires. Flaming grease can be extinguished with
baking soda or, if available, a multipurpose dry chemical or foam type
extinguisher. Let fat cool before attempting to handle it. DO NOT allow
grease to collect around the oven or in vents. Wipe up spillovers
immediately.
Child Safety
• NEVER leave children alone or unsupervised near the appliance when it is in
use or is still hot.
• NEVER allow children to sit or stand on any part of the appliance as they
could be injured or burned.
• DO NOT store items of interest to children over the unit. Children climbing to
reach items could be seriously injured.
• Children must be taught that the appliance and utensils in it can be hot.
Let hot utensils cool in a safe place, out of reach of small children.
Children should be taught that an appliance is not a toy. Children should not
be allowed to play with controls or other parts of the appliance.
6
7
Getting Started
Warnings
Getting Started
Warnings
Cooking Safety (cont.)
Cleaning Safety
• Once the unit has been installed as outlined in the Installation
Instructions, it is important that the fresh air supply is not obstructed.
The use of a gas cooking appliance results in the production of heat and
moisture in the room in which it is installed. Ensure that the kitchen is
well-ventilated. Keep natural venting holes open or install a mechanical
ventilation device. Prolonged or intensive use of the appliance may call
for additional (such as opening a window) or more effective ventilation
(such as increasing the level of a mechanical ventilation if present).
• Turn off all controls and wait for appliance parts to cool before touching or
cleaning them. DO NOT touch the burner grates or surrounding areas until
they have had sufficient time to cool.
• Clean appliance with caution. Use care to avoid steam burns if a wet sponge
or cloth is used to wipe spills on a hot surface. Some cleaners can produce
noxious fumes if applied to a hot surface.
Important Safety Notice and Warning
(State of California Proposition 65)
Utensil Safety
• Use pans with flat bottoms and handles that are easily grasped and stay
cool. Avoid using unstable, warped, easily tipped or loose-handled pans.
Also avoid using pans, especially small pans, with heavy handles as they
could be unstable and easily tip. Pans that are heavy to move when filled
with food may also be hazardous.
• Be sure utensil is large enough to properly contain food and avoid boilovers.
Pan size is particularly important in deep fat frying. Be sure pan will
accommodate the volume of food that is to be added as well as the bubble
action of fat.
• To minimize burns, ignition of flammable materials and spillage due to
unintentional contact with the utensil, DO NOT extend handles over
adjacent surface burners. ALWAYS turn pan handles toward the side or back
of the appliance, not out into the room where they are easily hit or reached
by small children.
• NEVER let a pan boil dry as this could damage the utensil and the appliance.
• Follow the manufacturer's directions when using oven cooking bags.
• Only certain types of glass, glass/ceramic, ceramic or glazed utensils are
suitable for rangetop surface or oven usage without breaking due to the
sudden change in temperature. Follow manufacturer's instructions when
using glass.
• This appliance has been tested for safe performance using conventional
cookware. DO NOT use any devices or accessories that are not specifically
recommended in this guide. DO NOT use eyelid covers for the surface units,
stovetop grills, or add-on oven convection systems. The use of devices or
accessories that are not expressly recommended in this manual can create
serious safety hazards, result in performance problems, and reduce the life
of the components of the appliance.
• The flame of the burner should be adjusted to just cover the bottom of
the pan or pot. Excessive burner setting may cause scorching of
adjacent counter-top surfaces, as well as the outside of the utensil. This
is based on safety considerations.
WARNING: This product contains one or more chemicals known to the State
of California to cause cancer.
WARNING: This product contains one or more chemicals known to the State
of California to cause birth defects or other reproductive harm.
Important notice regarding pet birds:
NEVER keep pet birds in the kitchen or in rooms where the fumes from the
kitchen could reach. Fumes released due to overheated cooking oil, fat,
margarine and overheated non-stick cookware may be equally harmful.
Power Failure
If power failure occurs, the electric igniters will not work. No attempt should be
made to operate the appliance during a power failure.
Momentary power failure can occur unnoticed. The appliance is affected only
when the power is interrupted. When it comes back on, the unit will function
properly without any adjustments. A “brown-out” may or may not affect
operation, depending on how severe the power loss is.
WARNING
NEVER use appliance as a space heater to heat or warm a room to prevent
potential hazard to the user and damage to the appliance. Also, DO NOT
use the rangetop as a storage area for food or cooking utensils.
DANGER
8
9
Getting Started
Warnings
Getting Started
Before Using Rangetop
Surface Operation
All products are wiped clean with solvents at the factory to remove
any visible signs of dirt, oil, and grease which may have remained
from the manufacturing process. Before starting to cook, clean the
rangetop thoroughly with hot, soapy water. There may be some
burn off and odors on first use of the appliance—this is normal.
Our rangetops are equipped with an exclusive restaurant style sealed burner
system. This unique burner system is equipped with 23,000 BTU front
burners, 15,000 BTU rear burners and one 8,000 BTU rear burner.
The 23,000 BTU burners are designed to provide extra high heat output,
expecially when using large pans, and should be used for boiling large
quantities or to bring something to a boil quickly. While the high output
23,000 BTU burners have the extra power needed to bring large quantities of
liquid to a boil rapidly, they are also able to be turned down low enough to
provide a very low and delicate simmer, making this the most versatile burner
system on the market.
Lighting Burners
All burners are ignited by electric ignition.
There are no open-flame, “standing” pilots.
Surface Burners-Automatic
Re-ignition
• Exclusive Viking Elevation Burners™ for commercial-type
performance.
• Front burners rated at 23,000 BTUs
• Rear burners rated at 15,000 BTUs / one at 8, 000 BTUs
• Exclusive VariSimmer™ Setting for all burners provides gentle, even
simmering.
• Exclusive SureSpark™ Ignition System with automatic re-ignition for
consistent and reliable ignition on all burners.
10
Within a few moments, enough gas will have traveled to the burner to ignite.
When the burner ignites, turn the burner control to any position to adjust the
flame size. Setting the proper flame height for the desired cooking process
and selecting the correct cooking vessel will result in superior cooking
performance, while also saving time and energy.
11
Operation
Rangetop Features
To light the surface burners, push and turn
the appropriate control knob counter
clockwise to any position. This control is both
a gas valve and an electric switch. Each
burner will ignite at any “ON” position with
the automatic re-ignition system. If the flame
goes out for any reason, the burner will
automatically re-ignite if the gas is still
flowing. When gas is permitted to flow to the
burner, the electric igniters start sparking,
creating a “clicking” sound. If not, turn off
the control and check that the unit is
plugged in and that the fuse or circuit
breaker is not blown or tripped.
Surface Operation
Surface Operation
Surface Heat Settings*
Vari Simmer™ Setting
Simmering is a cooking technique in which foods are cooked in hot
liquids kept at or just barely below the boiling point of water. Simmering
ensures gentler treatment than boiling to prevent food from toughening
and/or breaking up. The size of the pan and the volume of food can have
a significant effect on how high or low a flame is needed for simmering.
For this reason, Viking Professional range and rangetop burners are
engineered with a Vari Simmer setting. The Vari Simmer setting is not just
one simmer setting, but provides a variable range of simmer settings.
This variable range of simmer settings allows adjustment of the flame
height to achieve the best simmer depending on the type and quantity
of food being simmered. It is this ability that makes the Vari Simmer
setting the most accurate and trustworthy simmer on the market.
Heat Setting
Use
Simmer
Melting small quantities
Steaming rice
Simmering sauces
Low
Melting large quantities
Med Low
Low-temperature frying (eggs, etc.)
Simmering large quantities
Heating milk, cream sauces, gravies,
and puddings
Sauteing and browning, braising, and
pan-frying
Maintaining slow boil on large quantities
Med
• Use low or medium flame heights when cooking in vessels that are
poor conductors of heat, such as glass, ceramic, and cast-iron.
Reduce the flame height until it covers approximately 1/3 of the
cooking vessel diameter. This will ensure more even heating within
the cooking vessel and reduce the likelihood of burning or
scorching the food.
• Reduce the flame if it is extending beyond the bottom of the
cooking vessel. A flame that extends along the sides of the vessel is
potentially dangerous, heats the utensil handle and kitchen instead
of the food, and wastes energy.
• Reduce the flame height to the minimum level necessary to perform
the desired cooking process. Remember that food cooks just as
quickly at a gentle boil as it does at a rolling boil. Maintaining a
higher boil than is necessary wastes energy, cooks away moisture,
and causes a loss in food flavor and nutrient level.
• The minimum pot or pan (vessel) diameter recommended is 6”
(15 cm). Use of pots or pans as small as 4” (10 cm) is possible but
not recommended.
Med High
High
High-temperature frying
Pan broiling
Maintaining fast boil on large quantities
Boiling water quickly
Deep-fat frying in large utensil
*Note: The above information is given as a guide only. You may need
to vary the heat settings to suit your personal requirements.
Cooking Vessels
Each cook has his or her own preference for the
particular cooking vessels that are most
appropriate for the type of cooking being done.
Any and all cooking vessels are suitable for use
with the range and it is not necessary to replace
your present domestic vessels with commercial
cookware. This is a matter of personal choice. As
with any cookware, it should be in good
condition and free from excessive dents on the
bottom to provide maximum performance and
convenience.
Note: When using big pots and/or high flames, it is recommended to use
the front burners. There is more room in the front and potential cleanup at
rear of appliance due to staining or discoloration will be minimized.
12
13
Operation
Operation
Surface Cooking Tips
Griddle/Simmer Plate
Griddle/Simmer Plate
The optional 15,000 BTU griddle is constructed of machined steel with
a chrome finish and is uniquely designed to offer excellent cooking
performance as well as easy clean up. The griddle is equipped with an
electronic thermostat to maintain an even temperature across the
griddle once the desired temperature has been set. The griddle has a
power “ON” indicator light which glows when the griddle thermostat
has been turned on. This will cycle on and off as needed to indicate
the thermostat is maintaining the selected temperature.
Griddle/Simmer Plate Operation
(on applicable models)
(on applicable models)
Cleaning the Griddle Before the First Use
• Remove plastic film.
• Wash griddle with warm, soapy water. Rinse off and dry thoroughly.
The griddle is now ready to be used.
• Turn the griddle control knob counterclockwise to the desired
temperature setting. The power “ON” indicator light will glow
indicating the griddle thermostat is on.
• When the griddle has reached the desired temperature, the power
“ON” indicator light will turn off indicating the griddle is preheated to
the selected temperature.
• Use liquid cooking oil or butter for eggs, pancakes, French toast, fish
and sandwiches to prevent sticking.
• Routinely scrape loose food particles with a heat resistant plastic or
wooden spatula during cooking to make the cleanup easier and to
avoid the particles mixing with the food.
• To turn the griddle off, turn the thermostat knob clockwise to the
“OFF” position.
• ALWAYS turn to the“OFF” position when not in use and lower the heat
between cooking loads.
Griddle Cooking Chart
Food
Temp (°F)
Temp (°C)
Eggs
200
93
Bacon
300-325
149-163
Pancakes
375-400
191-205
French Toast
400
205
Fish Fillets
350
121
Hamburger
350
177
Steaks
350
177
*Note: The above information is given as a guide only. You may need
to vary the heat settings to suit your personal requirements.
14
• AFTER the griddle has cooled, simply wipe down the surface with a
clean cloth or paper towel. The chrome griddle plate can then be
removed and taken to the sink for easy cleanup.
• After heavy cooking is completed and the griddle is still warm enough
to create steam, pour a small amount of club soda at room temperature
directly on the griddle. Using a heat resistant or wooden spatula, pull
oils and food particles toward the trough in front. Wipe entire surface
with a paper towel.
• Non-stick cooking spray is not recommended as it contains a high
water content that has a tendency to burn quickly.
• Corn oil is not recommended as it has a high sugar level. It will
caramelize and burn on the surface making it very difficult to remove.
• After using the griddle, always remove the grease trough located in the
front. Simply pull the trough towards you and lift out. The trough or
tray trap needs to be cleaned after each use. A fire hazard may occur if
grease is accumulated in the trough.
• Important: Never flood a hot griddle with cold water. This thermal
shock promotes griddle warping and can cause the griddle to crack if
continued over a period of time.
CAUTION: Chrome griddle plate is Not Dishwasher Safe
Optional Nonstick griddle/grill accessory plate is available for purchase.
15
Operation
Operation
Griddle/Simmer Plate Clean Up & Care
Cleaning and Maintenance
Any piece of equipment works better and lasts longer when maintained
properly and kept clean. Cooking equipment is no exception. The range
must be kept clean and maintained properly. Before cleaning, make sure
all controls are in the “OFF” position. Disconnect power if cleaning
thoroughly with water.
Cleaning Tip: For difficult to clean burner caps and heads, place parts in a
zip seal bag with ammonia.
Surface Burners
Burner Flange
Wipe up spill-overs as soon as
possible after they occur and before
they get a chance to burn in and
cook solid. In the event of a spillover, follow these steps:
• Allow the burner and grate to cool
to a safe temperature level.
• Lift off the burner grate. Wash in
warm soapy water.
• Remove the burner head and
burner base and clean.
After the burner flange has cooled, it
should be wiped with hot soapy water but
do not allow water to run or drip in the
large center opening. DO NOT use steel
wool, abrasive cloths, cleanser, or
powders. To remove encrusted materials,
soak the area with a hot towel to loosen the material, then use a wooden
or nylon spatula. DO NOT use a metal knife, spatula, or any other metal
tool to scrape the burner flange.
• Wipe up any spills which remain on the sealed top surface.
• Replace burner base, burner head, and grates after drying thoroughly.
Burner Heads
Control Panel
The surface burner heads should be routinely removed and cleaned.
ALWAYS clean the burner heads after a spill-over. Keeping the burner
heads clean will prevent improper ignition and uneven flames. To clean,
pull burner head straight up from the burner base. Wipe off with warm,
soapy water and a soft cloth after each use. Use a non-abrasive cleanser
such as Bon Ami™ and a soft brush or soft Scotch Brite™ pad for
cooked-on foods. If ports on burner head are clogged, clean with a
straight pin. DO NOT enlarge or distort the ports. DO NOT use a
toothpick to clean the ports. Dry thoroughly after cleaning. For best
cleaning and to avoid possible rusting,
DO NOT clean in dishwasher or selfcleaning oven. When replacing the
burner head, carefully align the locator
key in the outer edge below the burner
ports with the small notch in the top front
edge of the burner head. This will align
the burner port with the ignitor.
burner base
locator key
notch
DO NOT use any cleaners containing ammonia or abrasives. They
could remove the graphics from the control panel. Use hot, soapy water
and a soft clean cloth.
Burner Base
To clean, pull burner base straight up from the burner flange. Wipe off
with warm, soapy water and a soft cloth after each use. Use a nonabrasive cleanser such as Bon Ami™ and a soft brush or soft Scotch
Brite™ pad for cooked-on foods. When replacing burner base, carefully
align the three ribs underneath the burner base with the three grooves in
the burner flange. Make sure the burner base is level.
16
Note: For stubborn stains, use a non abrasive cleanser such as Bon Ami™
and a soft brush or soft Scotch Brite™ pad.
Control Knobs
MAKE SURE ALL THE CONTROL KNOBS POINT TO THE OFF POSITION
BEFORE REMOVING. Pull the knobs straight off. Wash in detergent and
warm water. Dry completely and replace by pushing firmly onto stem. DO
NOT use any cleaners containing ammonia or abrasives. They could
remove the graphics from the knob.
Stainless Steel Parts
All stainless steel body parts should be wiped regularly with hot soapy water
at the end of each cooling period and with a liquid cleaner designed for that
material when soapy water will not do the job. DO NOT use steel wool,
abrasive cloths, cleansers, or powders. If necessary, scrape stainless steel to
remove encrusted materials, soak the area with hot towels to loosen the
material, then use a wooden or nylon spatula or scraper. DO NOT use a metal
knife, spatula, or any other metal tool to scrape stainless steel. DO NOT
permit citrus or tomato juice to remain on stainless steel surface, as citric
acid will permanently discolor stainless steel. Wipe up any spills immediately.
17
Product Care
Product Care
Cleaning and Maintenance
Troubleshooting
Problem
Possible Cause and/or Remedy
Rangetop will not function.
Rangetop is not connected to electrical power:
Have electrician check power circuit breaker,
wiring, and fuses.
Igniters will not work.
Circuit is tripped.
Fuse is blown.
Range is not connected to power.
Igniters sparking but no flame
ignition.
Gas supply valve is in “OFF” position.
Gas supply is interrupted.
Igniters sparking
continuously after flame
ignition.
Power supply is not grounded.
Power supply polarity is reversed.
Igniters are wet or dirty.
Burner ignites but flame is
large, distorted, or yellow.
Burner ports are clogged.
Unit is being operated on wrong type of gas.
Air shutters not properly adjusted.
Service Information
If service is required, call your dealer or authorized service agency.
The name of the authorized service agency can be obtained from the
dealer or distributor in your area.
Have the following information readily available.
• Model number
• Serial number
• Date purchased
• Name of dealer from whom purchased
Clearly describe the problem that you are having. If you are unable to
obtain the name of an authorized service agency, or if you continue
to have service problems, contact Viking Range, LLC at
1-888-845-4641, or write to:
VIKING RANGE, LLC
PREFERRED SERVICE
111 Front Street
Greenwood, Mississippi 38930 USA
Record the information indicated below.
You will need it if service is ever required.
The model and serial number for your
rangetop can be found by looking under
the control panel.
Model no. _____________________ Serial no. ________________________
Date of purchase _______________ Date installed ___________________
Dealer’s name __________________________________________________
Address ________________________________________________________
_______________________________________________________________
Product Care
Keep this manual for future reference.
18
19
Product Care
If service requires installation of parts, use only authorized parts to insure
protection under the warranty.
Warranty
Warranty
(cont.)
PROFESSIONAL SERIES
BUILT-IN GAS RANGETOP WARRANTY
THREE YEAR FULL WARRANTY
Built-in gas rangetopss and all of their component parts, except as detailed below*†, are warranted to
be free from defective materials or workmanship in normal residential use for a period of three (3) years
from the date of original retail purchase or closing date for new construction, whichever period is longer.
Viking Range, LLC, warrantor, agrees to repair or replace, at its option, any part which fails or is found to
be defective during the warranty period.
*FULL NINETY (90) DAY COSMETIC WARRANTY: Product is warranted to be free from
cosmetic defects in materials or workmanship (such as scratches on stainless steel,
paint/porcelain blemishes, etc.) for a period of ninety (90) days from the date of original retail
purchase or closing date for new construction, whichever period is longer. Any defects must be
reported to the selling dealer within ninety (90) days from date of original retail purchase.
Viking Range, LLC uses high quality processes and materials available to produce all color
finishes. However, slight color variation may be noticed because of the inherent differences in
painted parts and porcelain parts as well as differences in kitchen lighting, product locations,
and other factors. Therefore, this warranty does not apply to color variation attributable to such
factors.
†FULL NINETY (90) DAY WARRANTY IN "RESIDENTIAL PLUS" APPLICATIONS: This full
warranty applies to applications where use of the product extends beyond normal residential
use, but the warranty period for products used in such applications is ninety (90) days.
Examples of applications covered by this warranty are bed and breakfasts, fire stations, private
clubs, churches, yachts, etc. Under this "Residential Plus" warranty, the product, its components
and accessories are warranted to be free from defective material or workmanship for a period
of ninety (90) days from the date of original retail purchase. This warranty excludes use of the
product in all commercial locations such as restaurants, food service locations and institutional
food service locations.
FIVE YEAR LIMITED WARRANTY ON BURNERS
Any surface burner which fails due to defective materials or workmanship (excluding cosmetic failures) in
normal household use during the fourth through fifth year from the date of original retail purchase will be
repaired or replaced, free of charge for the part itself, with the owner paying all other costs, including
labor. This does not include ignition systems, burner bases, etc.
This warranty gives you specific legal rights, and you may also have other rights which may vary from
jurisdiction to jurisdiction.
WHAT IS NOT COVERED BY THIS WARRANTY: This warranty shall not apply to damage resulting from
abuse, failure to provide reasonable and necessary maintenance, accident, delivery, negligence, natural
disaster, loss of electrical power to the product for any reason, alteration, outdoor use, improper installation,
improper operation, or repair or service of the product by anyone other than an authorized Viking Range,
LLC service agency or representative. This warranty does not apply to commercial usage.
LIMITATION OF REMEDIES AND DURATION OF IMPLIED WARRANTY
OWNER’S SOLE AND EXCLUSIVE REMEDY FOR A CLAIM OF ANY KIND WITH RESPECT TO THIS
PRODUCT SHALL BE THE REMEDIES SET FORTH ABOVE. VIKING RANGE, LLC IS NOT
RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGE, INCLUDING BUT NOT LIMITED
TO FOOD OR MEDICINE LOSS, DUE TO PRODUCT FAILURE, WHETHER ARISING OUT OF BREACH
OF WARRANTY, BREACH OF CONTRACT OR OTHERWISE. Some jurisdictions do not allow the
exclusion or limitation of incidental or consequential damages, so the above limitation or exclusions may
not apply to you. ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE APPLICABLE TO THIS PRODUCT ARE LIMITED IN DURATION TO THE
PERIOD OF COVERAGE OF THE APPLICABLE EXPRESS WRITTEN LIMITED WARRANTIES SET
FORTH ABOVE. Some states do not allow limitations on how long an implied warranty lasts, so the above
limitation may not apply to you.
WARRANTY SERVICE
To obtain warranty service, contact an authorized Viking Range, LLC service agent, or Viking Range, LLC,
111 Front Street, Greenwood, Mississippi 38930, (888) 845-4641. Provide model and serial number and
date of original purchase or closing date for a new construction. For the name of your nearest authorized
Viking Range, LLC service agency, call Viking Range, LLC.
IMPORTANT: Retain proof of original purchase to establish warranty period.
Specifications subject to change without notice.
TEN YEAR LIMITED WARRANTY ON PORCELAIN
Any porcelain oven or porcelain inner door panel which rusts through due to defective materials or
workmanship in normal household use during the fourth through the tenth year from the date of original
retail purchase will be repaired or replaced, free of charge for the part itself, with the owner paying all
other costs, including labor.
LIMITED LIFETIME WARRANTY
During the life of the product, any stainless steel parts found to be defective in material or workmanship
will be repaired or replaced, free of charge for the part itself, with the owner paying all other costs,
including labor. This warranty excludes surface corrosion or rust, scratches, discoloration, water or
atmospheric conditions, or cleaning practices which are part of normal residential use.
TERMS AND CONDITIONS
This warranty extends to the original purchaser of the product warranted hereunder and to each transferee
owner of the product during the term of the warranty and applies to products purchased and located in
the United States, Canada, Mexico, and the Caribbean (excluding Cuba, Dominican Republic, and Haiti).
Products must be purchased in the country where service is requested. If the product or one of its
component parts contains a defect or malfunction during the full warranty period after a reasonable
number of attempts by the warrantor to remedy the defect or malfunction, the owner is entitled to either a
refund or replacement of the product or its component part or parts. Replacement of a component part
includes its free installation, except as specified under the limited warranty. Under the terms of this
warranty, service must be performed by a factory authorized Viking Range, LLC service agent or
representative. Service will be provided during normal business hours, and labor performed at overtime or
premium rates shall not be covered by this warranty.
Owner shall be responsible for proper installation, providing reasonable and necessary maintenance,
providing proof of purchase upon request, and making the appliance reasonably accessible for service.
The return of the Owner Registration Card is not a condition of warranty coverage. You should, however,
return the Owner Registration Card so that Viking Range, LLC can contact you should any question of
safety arise which could affect you.
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