Poly RealPresence Mobile User Guide
Poly RealPresence Mobile empowers you to make and receive video calls with ease. Experience crystal-clear communication with colleagues, friends, and family, whether you're using Wi-Fi or a 3G/4G network. Join multipoint conferences hosted by Polycom RMX systems or endpoints with multipoint capabilities like Polycom HDX systems. Your corporate directory is at your fingertips with LDAP service, allowing you to seamlessly call contacts. Enhance your calling experience with the in-call toolbar, which lets you switch cameras and mute audio with a simple touch.
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RealPresence Mobile Help for Android Phone
Configuring the RealPresence Mobile Application
Use the RealPresence Mobile application in basic or professional mode. Basic mode enables basic calling, but does not include professional features such as provisioning, AES and LDAP. To use professional features, you must register to a provisioning server (a Polycom Converged Management Application™
(CMA®) 4000/5000 or Polycom RealPresence Resource Manager).
To configure RealPresence Mobile in basic mode:
1 From your device's Application list, touch Video.
2 If you select the Register with Polycom check box, enter your email address. In this case, user information, such as your email address, your device type, and the RealPresence Mobile version, will be sent to Polycom. Clear this check box if you do not want to send the information.
3 Touch Next.
4 Touch Skip sign in.
5 Touch on your device.
6 Touch Settings.
June 2013
3725-69926-001/A
Configuring the RealPresence Mobile Application
7 Touch General Settings and configure the following settings.
Options
Auto Start
Show Status
Notification
Display Name
Keep Alive in Sleep
Mode
Auto-answer incoming calls
Mute video for auto-answered calls
Mute audio for auto-answered calls
Descriptions
Specifies whether to start RealPresence Mobile automatically when you power on the device.
Determines whether to show network status on the lower-right corner of your screen.
Name to display to the far end during a call.
Allows the system to detect incoming calls more while asleep. This increases battery consumption.
Specifies whether to answer incoming calls automatically.
Allows the system to mute the video of auto-answered calls.
Allows the system to mute the audio of auto-answered calls.
8 If desired, enable H.323. Touch H.323 Settings to configure the following options.
Options
Enable H.323 Calls
Gatekeeper
Registration
Select Gatekeeper
Internal Gatekeeper
External Gatekeeper
H.323 Name
H.323 Extension
Descriptions
Enable or disable H.323 calls.
Enable or disable registering your system with a gatekeeper.
Internal or external gatekeeper to use when making calls.
IP address or FQDN of the internal gatekeeper.
Example formats are 10.11.12.13 or gatekeeper.company.com.
IP address or FQDN of the external gatekeeper.
Example formats are 10.11.12.13 or gatekeeper.company.com.
Name to display to the far site during calls. For example, you might enter your first name.
Name that gatekeepers use to identify this system.
Your organization's dialing plan may define the names you can use.
9 Touch .
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Configuring the RealPresence Mobile Application
10 If desired, enable SIP. Touch SIP Settings to configure the following options.
Options
Enable SIP Calls
Transport Protocol
SIP Registration
SIP Proxy Server
SIP Registrar Server
Domain
SIP User Name
Authorization Name
SIP Password
Descriptions
Enable or disable SIP calls.
Protocol the system uses for SIP signaling:
• TCP: reliable transport.
• UDP: best-effort transport.
Enable or disable registering your system with a SIP server.
IP address or FQDN of the SIP proxy server.
IP address of the SIP registrar server.
Domain name for authentication with SIP registrar server:
• If you use a Polycom DMA server as the SIP server, leave this field empty.
• If you use a third-party SIP server, enter the domain name for authentication with the registrar server.
User name for authentication with a registrar server.
Name to use for authorization when registering with a
SIP registrar server.
Password for authentication with a registrar server.
11 Touch . To check your connection status, touch
12 If gatekeeper or server registration fails, to see more information.
.
is displayed at the bottom of your screen. Touch
To configure the RealPresence Mobile application in professional mode:
1 From your device's Application list, touch Video.
2 If you select the Register with Polycom check box, enter your email address. In this case, user information, such as your email address, your device type, and the RealPresence Mobile version, will be sent to Polycom. Clear this check box if you do not want to send the information.
3 Touch Next.
4 Enter the provisioning server address, your user name, and password. Touch Sign In.
5 Touch on your device.
6 Touch Settings.
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Configuring the RealPresence Mobile Application
7 Touch General Settings and configure the following settings
Options
Auto Start
Show Status
Notification
Display Name
Keep Alive in Sleep
Mode
Auto-answer incoming calls
Mute video for auto-answered
Mute audio for auto-answered
Descriptions
Enable or disable starting of the RealPresence
Mobile application when you power on the device.
Determine whether to show network status on the lower-right corner of your screen.
Name to display to the far end during a call.
Allows the system to detect incoming calls more while asleep. This increases battery consumption.
Specifies whether to answer incoming calls automatically.
Allows the system to mute the video of auto-answered calls.
Allows the system to mute the audio of auto-answered calls.
8 Touch to return to the application’s main interface. The provisioning server configures the rest of the settings for you.
Options
WLAN Call Rate
3G/4G Call Rate
Descriptions
Call rate to use for calls on a WLAN network.
Call rate to use for calls on a 3G or 4G network.
To sign out from the provisioning server:
1 Touch on your device.
2 Touch Sign Out.
To force close the RealPresence Mobile application:
1 Touch Settings.
2 Touch Apps.
4 Touch Force Stop, and then touch OK to confirm.
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Calling
Calling
The RealPresence Mobile application enables you to place and receive point-to-point calls. You can also join multipoint calls hosted by multipoint conferencing systems, such as Polycom RMX systems, and by endpoints with multipoint capabilities, such as Polycom HDX systems.
You can call contacts from your recent calls list or enter the contact numbers manually. If you register to a provisioning server, you can call contacts from your corporate directory. During a call, use the in-call toolbar to control your video, volume, and camera.
Participating in a video call in a 3G or 4G network requires sending and receiving large amounts of data. Be sure that your service plan allows a sufficient level of data transfer to support video calling.
Placing Calls
Whether using the system in basic or professional mode, place calls by entering a contact number directly or by using your recent calls list.
To place a call by entering a number:
1 Touch and then enter the name or number to call. You can use any of the formats shown here:
▪ 2555 (SIP user name or E.164 extension for H.323)
▪ stereo.polycom.com (FQDN name)
▪ [email protected] ([email protected])
▪ 10.11.12.13##1234 (signaling IP##conference ID for H.323)
▪ 10.11.12.13 (IP address, including the dots)
▪ [email protected] (SIP user name@IP address)
2 Select the call type, SIP or H.323.
3 To enter an extension or password, touch
4 Touch to start the call.
.
To place a call from your recent calls list:
1 Touch .
2 Touch an entry to call.
Note: Your recent calls list can hold up to 100 entries.
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Calling
Placing Calls from Your Corporate Directory
When using RealPresence Mobile in professional mode, which provides LDAP service, you have additional ways to place calls. Place calls from your corporate directory or from your local address book. If there is a registration problem, is displayed at the bottom of the screen. Touch for more information.
To place a call from your corporate directory:
1 Touch .
2 Enter the name or part of the name of the contact you want to call, then touch Search.
3 Touch the contact name from the search results.
4 Touch the device name and then touch .
5 Touch Place Call (H.323) or Place Call (SIP). If you cannot find the option Place Call (H.323) or
Place Call (SIP), the contact may have no H.323 extension or SIP URI configured. Contact your IT administrator.
To place a call from your local address book:
1 Touch .
2 Touch the contact name from the search results.
3 Touch Place Call (H.323) or Place Call (SIP). If you cannot find the option Place Call (H.323) or
Place Call (SIP), the contact may have no H.323 extension or SIP URI configured. Contact your IT administrator.
Managing Calls
You can simply use the RealPresence Desktop application to make, answer, reject, or end calls.
To answer a call:
» Touch Answer.
To reject an incoming call:
» Touch .
To end the current call:
» Touch .
Incoming call notification is displayed only when RealPresence Mobile is the active application.
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Managing Contacts
To clear the Recent Calls list:
1 Touch .
2 To clear all recent calls, touch , and then touch Yes.
Using the In-Call Toolbar
During a call, touch the screen to view the in-call toolbar. Use the in-call toolbar to access additional features of the RealPresence Mobile application, for example, to switch cameras or mute your audio.
Call Icons
Icons Descriptions
Answered call
Outgoing call
Missed incoming call
Unconnected outgoing call
Poor network connection
Unstable network connection
Good network connection
Managing Contacts
After you register the RealPresence Mobile application to a provisioning server, you have access to
Lightweight Directory Access Protocol (LDAP) service. With LDAP, you can call contacts in your corporate directory. You can also add, delete, or edit contacts in your local address book.
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Managing Contacts
To add a contact from a corporate directory to your local address book:
1 Touch .
2 Enter the name or part of the name of the contact you want to find.
3 Touch the contact name from the search results.
4 Touch the device name of the contact, then touch
5 Touch .
.
To add contacts from recent calls list to your local address book:
1 Touch .
2 Touch of the contact number you want to add.
3 Complete contact information and then touch .
If the most recent call number is an IP address, you cannot add it to your local address book.
To add a new contact to your local address book manually:
2 Specify the contact information.
3 Only the display name is required. However, you must enter at least one of following before you can call this contact:
▪ H.323 Extension
▪ H.323 Name
▪ SIP URI
Fields
Display Name
Title
Phone
Location
Device Name
Descriptions
Name you use to identify the contact. The display name appears only on your screen, so it can be any name that is meaningful to you.
Contact's job title.
Contact's phone number.
Contact's email address.
Contact's location.
Name or type of system.
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Managing Cameras and Content
Fields
H.323 Extension
H.323 Name
SIP URI
4 Touch .
Descriptions
Number that gatekeepers use to identify this system.
Your organization's dialing plan may define the numbers you can use.
Name that gatekeepers use to identify this system.
Your organization's dialing plan may define the names you can use.
SIP URI of the system.
To edit a contact in your local address book:
1 Touch
2 Touch the contact number you want to edit.
3 Touch .
4 Edit the contact information, and then touch .
If you add this contact again from your corporate directory to your local address book, your edits are lost.
To delete a contact from your local address book:
1 Touch .
2 Touch the contact number you want to delete.
3 Touch , and then touch Yes.
To quickly locate a contact:
» Touch a letter to view names that start with that letter.
Managing Cameras and Content
The RealPresence Mobile application also enables you to switch cameras, switch among windows, and view content during the call.
To switch cameras:
» While viewing your local video, touch to switch between your front and rear cameras.
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Managing Cameras and Content
To switch among Windows:
» To switch among local, people, and content windows, swipe left or right.
When the content is maximized, you cannot switch windows.
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Solving Problems
Solving Problems
Problem
Description
Solution
Video quality is poor.
Try the call again using a lower call rate. See
Configuring the RealPresence Mobile Application on page 1.
You can also set up a private wireless network with a private key for the RealPresence Mobile application:
1 From the Applications list, touch Settings >
WLAN.
2 Choose your private wireless network.
3 Enter your user name and password, and touch
Join.
Audio is noisy in calls from one device to another.
If the two devices are near to each other, mute the audio of one of them.
Video is not available.
Ensure that you are connected to a mobile network and registered to a provisioning server. Then try the call again.
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Solving Problems
Problem
Description
Solution
Unable to place a call.
Do one of the following:
• Check whether your WLAN connection is lost. If yes, turn off the WLAN, and then turn it on again.
• Wait three minutes or longer, then turn off the gatekeeper or SIP registration. Then turn it on again.
• Check whether your far end has a connection problem.
Registration fails.
Do one of the following:
• Check whether your WLAN connection is lost. If yes, turn off the WLAN, and then turn it on again.
• Wait for more than three minutes. Turn off the gatekeeper or SIP registration and then turn it on again.
• Change the H.323 Name and H.323 Extension and then register again.
• Force close the RealPresence Mobile application and then try again.
• If the registration fails when you are signed in to a provisioning server, sign out and then sign in again.
Cannot sign in to the provisioning server.
Do one of the following:
• Make sure the provisioning server address is correct.
• The DNS server may be unable to resolve your domain name. Contact your network administrator for help.
• Check your network connection.
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Polycom Notices
Polycom Notices
Polycom® RealPresence® Mobile Application Online Help
Version 3.0, July 2013
Copyright Information
© 2013 Polycom, Inc. All rights reserved.
Polycom, Inc.
6001 America Center Drive
San Jose, CA 95002
USA
No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format.
As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound recording).
Every effort has been made to ensure that the information in this Help manual is accurate. Polycom, Inc., is not responsible for printing or clerical errors. Information in this document is subject to change without notice.
Trademark Information
Polycom®, and the names and marks associated with Polycom's products are trademarks and/or service marks of
Polycom, Inc. and are registered and/or common law marks in the United States and various other countries.
All other trademarks are property of their respective owners.
Patent Information
The accompanying products may be protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc.
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