Epson | TM-C3400 | User`s manual | Epson TM-C3400 User`s manual

English
English
User’s Manual
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted in any form or by any means, electronic, mechanical, photocopying, recording,
or otherwise, without the prior written permission of Seiko Epson Corporation. No patent
liability is assumed with respect to the use of the information contained herein. While every
precaution has been taken in the preparation of this book, Seiko Epson Corporation assumes no
responsibility for errors or omissions. Neither is any liability assumed for damages resulting
from the use of the information contained herein.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties
for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or
abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the
U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and maintenance instructions.
Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any options
or any consumable products other than those designated as Original Epson Products or Epson Approved
Products by Seiko Epson Corporation.
EPSON is a registered trademark of Seiko Epson Corporation in Japan and other countries/regions.
Microsoft, Windows, and Windows Vista are registered trademarks of Microsoft Corporation.
NOTICE: The contents of this manual are subject to change without notice.
Copyright © 2008 by Seiko Epson Corporation, Nagano, Japan.
English
EMC and Safety Standards Applied
Product Name: TM-C3400
Model Name:
M242A
The following standards are applied only to the printers
that are so labeled. (EMC is tested using the EPSON AC
Adapter, Model M159A.)
Europe:
CE marking
Safety: TUV (EN 60950-1)
North America: EMI: FCC/ICES-003 Class B
Safety: UL 60950-1/
CSA C22.2 No. 60950-1
Japan:
EMC: VCCI Class B
Oceania:
EMC: AS/NZS CISPR22 Class B
WARNING
The connection of a non-shielded printer interface cable
to this printer will invalidate the EMC standards of this
device. You are cautioned that changes or modifications
not expressly approved by SEIKO EPSON Corporation
could void your authority to operate the equipment.
CE Marking
The printer conforms to the following Directives and
Norms:
Directive 2004/108/EC EN 55022 Class B
EN 55024
IEC 61000-4-2
IEC 61000-4-3
IEC 61000-4-4
IEC 61000-4-5
IEC 61000-4-6
IEC 61000-4-11
FCC Compliance Statement
For American Users
This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in
accordance with the instruction manual, may cause
harmful interference to radio communications.
However, there is no guarantee that interference will
not occur in a particular installation. If this equipment
does cause harmful interference to radio or television
reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following
measures:
-Reorient or relocate the receiving antenna.
-Increase the separation between the equipment and
receiver.
-Connect the equipment into an outlet on a circuit
different from that to which the receiver is connected.
-Consult the dealer or an experienced radio/TV
technician for help.
For Canadian Users
This Class B digital apparatus complies with Canadian
ICES-003.
Safety Precautions
This section presents important information intended to ensure safe
and effective use of this product. Please read this section carefully and
store it in an accessible location.
WARNING:
Shut down your equipment immediately if it produces smoke, a strange
odor, or unusual noise. Continued use may lead to fire. Immediately
unplug the equipment and contact your dealer or a SEIKO EPSON
service center for advice.
Never attempt to repair this product yourself. Improper repair work can
be dangerous.
Never disassemble or modify this product. Tampering with this product
may result in injury or fire.
Use the specified AC Adapter (EPSON PS-180, Model M159A) only.
Connection to an improper power source may cause fire.
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Be sure your power cable meets the relevant safety standards and
includes a power-system ground terminal (PE terminal). Otherwise shock
may result.
Do not allow foreign matter to fall into the equipment. Penetration by
foreign objects may lead to fire.
If water or other liquid spills into this equipment, unplug the power cord
immediately, and then contact your dealer or a SEIKO EPSON service
center for advice. Continued usage may lead to fire.
CAUTION:
Do not connect cables in ways other than those mentioned in this
manual. Different connections may cause equipment damage and
burning.
Be sure to set this equipment on a firm, stable, horizontal surface. The
product may break or cause injury if it falls.
Do not use in locations subject to high humidity or dust levels. Excessive
humidity and dust may cause equipment damage or fire.
Do not place heavy objects on top of this product. Never stand or lean
on this product. Equipment may fall or collapse, causing breakage and
possible injury.
To ensure safety, unplug this product before leaving it unused for an
extended period.
Do not remove the ink cartridge from the product when you ship it.
Do not use aerosol sprayers containing flammable gas inside or around
this product. Doing so may cause fire.
FCC
DECLARATION of CONFORMITY
According to 47CFR, Part 2 and 15 for Class B Personal Computers and Peripherals;
and/or CPU Boards and Power Supplies used with Class B Personal Computers:
We:
EPSON AMERICA, INC.
Located at:
MS 3-13
3840 Kilroy Airport Way
Long Beach, CA 90806
Telephone: 562-290-5254
Declare under sole responsibility that the product identified herein, complies with
47CFR Part 2 and 15 of the FCC rules as a Class B digital device. Each product
marketed, is identical to the representative unit tested and found to be compliant
with the standards. Records maintained continue to reflect the equipment being
produced can be expected to be within the variation accepted, due to quantity
production and testing on a statistical basis as required by 47CFR §2.909 Operation
is subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
Trade Name:
EPSON
Type of Product:
Printer
Model:
M242A
TM-C3400 User’s Manual 3
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Restriction of Use
When this product is used for applications requiring high reliability/
safety such as transportation devices related to aviation, rail, marine,
automotive etc.; disaster prevention devices; various safety devices
etc.; or functional/precision devices etc., you should use this product
only after giving consideration to including fail-safes and
redundancies into your design to maintain safety and total system
reliability. Because this product was not intended for use in
applications requiring extremely high reliability/safety such as
aerospace equipment, main communication equipment, nuclear power
control equipment, or medical equipment related to direct medical
care etc., please make your own judgment on this product’s suitability
after a full evaluation.
Downloading Drivers, Utilities, and Manuals
Drivers, utilities, and manuals can be downloaded from one of the
following URLs.
For customers in North America, go to the following web site:
http://www.epsonexpert.com/ and follow the on-screen instructions.
For customers in other countries, go to the following web site:
http://www.epson-pos.com/
Unpacking
The following items should be included with the printer. If any items
are damaged, contact your dealer.
❏
❏
❏
❏
❏
❏
❏
Label paper roll
Ink cartridge (Model: SJIC15P)
Paper ejection tray
USB cable (USB interface model only)
User’s Manual
AC adapter (Model: PS-180)
AC cable
* The AC adapter is embedded in the printer.
* The AC cable may not be included with the printer.
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Part Names
Power LED
Error LED
Ink LED
Paper LED
Cut button
Release lever
Feed button
Paper ejection guide
Ink cartridge cover
Paper ejection table
Roll paper cover
Paper ejection tray
Paper ejection guide lock
Power switch
Power switch
Turns on/off the printer.
Power LED
Lights when the power is on, and is off when the power is off.
Flashes when the printer is operating (initializing, head cleaning, or
printing) or in an error state.
Error LED
Lights or flashes when the printer is offline, and is off when the printer
is online.
Ink LED
Flashes when ink is low or waste ink in the ink cartridge is nearly full.
Lights when it is time to replace the ink cartridge, when the ink
cartridge is not installed or is not correctly installed, and when waste
ink in the ink cartridge is full.
Off when ink in the ink cartridge is adequate.
Paper LED
Lights when the paper is not installed or is not correctly installed.
Off when the paper is correctly installed.
Cut button
Cuts the paper.
FEED button
Feeds the paper.
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Setup
Follow in order the steps below to set up the printer.
1.
2.
3.
4.
5.
6.
7.
Installing the printer (See page 6.)
Connecting the AC cable (See page 6.)
Installing the ink cartridge (See page 7.)
Installing the printer driver and connecting the printer to the
computer (See page 7.)
Setting the DIP switches (See page 9.)
Installing the paper (See page 9.)
Attaching/adjusting the paper ejection tray (See page 17.)
Installing the Printer
❏
❏
❏
❏
❏
The printer must be installed horizontally.
Leave enough space in front of the printer for the ink cartridge
cover and the roll paper cover to be fully opened.
Do not place the printer in dusty locations.
Protect the printer from heavy impacts. They may cause defective
print.
Do not allow cables to catch or foreign matter to accumulate under
the printer.
Connecting the AC Cable
WARNING:
Always use the EPSON PS-180 as the AC adapter. Using the other AC
adapter can result in electric shock and fire.
Should a fault ever occur in the EPSON PS-180, immediately turn off the
power to the printer and remove the AC cable from the wall socket.
Insert the connector of the AC cable to into the AC inlet, and then
insert the power plug of the AC cable into the wall socket.
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Installing/Replacing the Ink Cartridge
CAUTION:
Always use the EPSON SJIC15P as the ink cartridge.
Do not open the ink cartridge package until you are ready to install it in
the printer.
Do not remove the ink cartridge from the printer when you ship it.
1.
2.
3.
4.
5.
6.
Turn on the printer and make sure that the Ink LED lights.
Pull the ink cartridge cover to open it.
Remove the used cartridge, if any.
Shake the ink cartridge package 4 or 5 times before opening it.
Push the ink cartridge gently into the cartridge holder as shown
below.
Close the ink cartridge cover.
When the ink cartridge is installed for the first time, the printer
takes approximately 5 minutes for ink charging.
Note:
When the ink cartridge is installed for the first time, the printer uses ink to
prepare for printing (ink charging).
Cartridge yields vary based on such factors as type of item printed, print
settings, paper type, frequency of use, and temperature.
To insure print quality, some ink remains in the cartridge after the Ink LED
comes on.
Installing the Driver and Connecting to the Computer
CAUTION:
Be sure to confirm the operation environment (page 19) before
installing.
You are required to login as a user with administrative rights.
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For USB Interface Model
1.
2.
3.
Double-click on the icon for Easy Setup (EPSetup.exe).
On the screen displayed, click [Local].
Complete the installation by following the instructions displayed.
If the screen confirming the connection to the computer during the
installation is displayed, connect the printer to the computer via
the USB cable as shown below, and then turn on the printer.
Cable hook: prevents the cable from falling off.
For LAN Interface Model
1.
2.
3.
4.
5.
Open the connector cover and connect the printer to the computer
via the LAN cable as shown below.
Turn on the printer.
Double-click on the icon for Easy Setup (EPSetup.exe).
On the screen displayed, click [Network].
Complete the installation by following the instructions displayed.
Network settings are also processed during the installation.
Cable hook: prevents the cable from falling off.
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Setting DIP Switches
When you open the ink cartridge cover and remove the DIP switch
cover, you will find the DIP switches. Set the DIP switches, using the
tip of a tool, such as a small screwdriver. Change settings when the
printer is off.
SW
Function
ON
OFF
1
Operation of the
power switch
Reset
2
Internal use
Fixed to OFF (Do not change.)
3
Paper selection
Fanfold paper
Roll paper
8
Buzzer volume
High
Low
Power on/off
Installing Paper
Follow the steps below to install the paper.
When you install paper on the printer for the first time: ➁ ∼ ➄
When you have used up the paper (when you install same type of
paper): ➀ and ➄
❏ When you change the paper type: ➀ ∼ ➄
For ➂ and later, the procedures differ depending on the paper form,
roll paper or fanfold paper.
❏
❏
CAUTION:
Be sure to confirm that DIP switch 3 (Paper selection) is set correctly
before installing the paper.
➀ Removing paper
➁ Setting paper position detection
When installing roll paper
When installing fanfold paper
➂ Removing the paper feed guide ➂ Attaching the paper feed guide
➃ Adjusting the guides
➃ Adjusting the guides
➄ Loading the paper
and Turning on the printer
➄ Loading the paper
and Turning on the printer
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➀ Removing paper
Removing roll paper
1.
Pull the release lever to open the roll paper cover, and remove the
roll paper or used roll paper core.
2.
Close the roll paper cover.
Removing fanfold paper
1.
Remove the paper left on the paper ejection table.
2.
When you change the paper type, open the roll paper cover and
the rear cover to remove the paper.
3.
Close the roll paper cover and the rear cover.
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➁ Setting paper position detection
When paper position detection setting does not need to be changed,
skip this step. Use the printer driver for this setting.
CAUTION:
When paper remains in the printer, paper position detection cannot be
set. Be sure to remove the paper before turning on the printer.
1.
2.
3.
Turn on the printer.
Change [Paper Position Detection] on the [Maintenance And
Utilities] tab of the printer driver depending on the paper to use.
Note:
For information on how to display the printer driver, see page 18.
Turn off the printer.
CAUTION:
The changed setting of the paper position detection is stored in the
printer when the printer is turned off. Be sure to turn off the printer to
enable the setting.
When Installing Roll Paper
➂ Removing the paper feed guide
CAUTION:
The paper feed guide should be attached to the printer only when you
use fanfold paper. Be sure to remove the paper feed guide when you
use roll paper.
1.
2.
Pull the release lever to open the roll paper cover.
If the paper feed guide is attached into the grooves inside of the
roll paper cover, remove it.
3.
Close the roll paper cover.
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➃ Adjusting the guides
When the paper width does not need to be changed, skip this step.
1.
2.
Pull the release lever to open the roll paper cover.
Unlock the roll paper guide.
3.
Push the paper guide on the left in the direction of the arrow, and
load the roll paper with the printable side up.
4.
5.
Lock the roll paper guide.
Unlock the paper ejection guide, using the tip of a tool, such as a
pen.
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6.
Slide the paper ejection guide to align it with the roll paper width.
7.
Lock the paper ejection guide, and then close the roll paper cover.
➄ Loading the paper and Turning on the printer
1.
2.
Pull the release lever to open the roll paper cover.
Load the roll paper with the printable side up.
3.
While aligning the roll paper with the paper ejection guide, close
the roll paper cover.
4.
Turn on the printer, and then the paper is fed automatically.
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When Installing Fanfold Paper
➂ Attaching the paper feed guide
CAUTION:
Be sure to attach the paper feed guide when you use fanfold paper.
1.
Open the rear cover and take out the paper feed guide.
2.
3.
Pull the release lever to open the roll paper cover.
Insert the paper feed guide into the grooves inside of the roll paper
cover to attach it.
4.
Close the roll paper cover.
➃ Adjusting the guides
1.
Unlock the paper ejection guide, using the tip of a tool, such as a
pen.
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2.
Slide the paper ejection guide as wide as possible, and lock it.
When you install the fanfold paper for the first time, or when
the paper width needs to be changed, continue to the steps 3 and 4.
3.
Open the rear cover and unlock the fanfold paper guide.
4.
Slide the fanfold paper guide to align it with the paper width, and
lock it.
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➄ Loading the paper and Turning on the printer
1.
2.
Turn on the printer.
Insert the paper with the printable side up until it is automatically
drawn in (approximately 100 mm), and then the paper is fed
automatically.
3.
Place the paper straight at least 40 mm from the printer.
40mm
4.
Close the rear cover.
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Attaching/Adjusting the Paper Ejection Tray
When you attach the paper ejection tray, you can temporarily store the
printed paper in the tray.
CAUTION:
Paper may not stay in the paper ejection tray, depending on the paper
curl and length.
1.
Attach the paper ejection tray to the hooks under the paper
ejection table.
2.
Pull the lever at the bottom-right of the paper ejection tray to
unlock it.
3.
Slide the bottom tray to align it with the paper length, and lock it.
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Displaying the Printer Driver
Follow the steps below to display the printer driver. For details on
how to use the printer driver, see the printer driver help.
1.
2.
Open [Printers and Faxes] (or [Printers]).
Right-click on [EPSON TM-C3400] and click [Printing
Preferences] to display the printer driver.
Head Cleaning
This printer has the automatic nozzle check function, and
automatically performs head cleaning under normal conditions.
However, depending on the printer settings, the printout may be faint
or incorrect colors may be printed, due to a clogged print head. In that
case, perform head cleaning by using the printer driver.
1.
2.
3.
4.
Turn on the printer.
Display the [Printing Preferences] screen of the printer driver.
Click [Auto Head Cleaning] on the [Maintenance And
Utilities] tab.
The printer checks for nozzle clogs. If any found, cleaning is
performed automatically. Cleaning will be repeated 3 times at
most.
Perform the nozzle check to confirm the cleaning result.
Troubleshooting
Error LED on or flashing
❏
❏
❏
Check to see that the roll paper cover and the ink cartridge cover
are closed. If they are open, close them.
Check the Paper LED. If it lights, check for a paper jam, and
install the paper correctly referring to “Installing Paper” on
page 9.
Turn off the printer and then turn it back on. If the LED is still
flashing, call your supervisor or a service person.
Paper jam
Turn off the printer and open the roll paper cover or the rear cover to
remove the jammed paper. Install the paper correctly referring to
“Installing Paper” on page 9.
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Operating Environment
OS
Microsoft Windows 2000 SP4
Microsoft Windows XP SP3
Microsoft Windows 2003 R2 SP2
Microsoft Windows Vista SP1
Only 32 bit models are supported.
Computers
The printer supports the following computers that
run the above operating system.
•PC/AT-compatible
CPU
Computers with a processor of 1 GHz or better
are recommended.
Intel/Pentium/Celeron series, AMD Athlon/Duron
family, or processors that are compatible with
these are recommended.
RAM
HDD
Windows 2000
256 MB or larger is recommended.
Windows XP/2003 Server/Vista
512 MB or larger is recommended.
250 MB
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Specification
Printing method
Serial ink jet, dot matrix
Three-color printing
Paper feed
Forward and reverse friction feed
Autocutter
Paper
Cutting method
By separated-blade scissors
Cutting type
Full cut (cuts paper completely)
Minimum cut length
15 mm {0.59”}
Category
Normal paper, Fine paper, PET film, Artificial
paper, List band
Type
Continuous paper (with/without black marks)
Label roll paper
Die-cut label paper (with/without black marks)
List band
Form
Roll paper, fanfold paper
Ink cartridge
3-color integrated dedicated ink cartridge
(Model: SJIC15P)
Interface
USB interface (USB 2.0 High-speed)
LAN interface (100 Base-TX/10 Base-T)
Barcode/
2-dimensional
symbol printing
Barcodes
UPC-A, UPC-E, JAN 8 (EAN 8), JAN 13 (EAN 13),
Code 39, ITF, Codabar, Code 93, Code 128,
GS1-128, GS1 DataBar Omnidirectional,
GS1 DataBar Truncated, GS1 DataBar Limited,
GS1 DataBar Expanded
2-dimensional
symbols
PDF417, QR Code, Maxi Code,
GS1 DataBar Stacked,
GS1 DataBar Stacked Omnidirectional,
GS1 DataBar Expanded Stacked,
Composite Symbology, DataMatrix, Aztec
Power supply
Dedicated AC adapter (Model: PS-180)
Life
Print head: 6,000 million shots/nozzle
Temperature
and humidity
Printing
10 to 35°C {50 to 95°F}
20 to 80% RH (No condensation)
Storage
When packed:
-20 to 60°C {-4 to 140°F},
5 to 85%RH (No condensation, ink not loaded)
(At -20°C or 60°C {-4 or 140°F}: up to 120 hours)
When ink loaded:
-20 to 40°C {-4 to 104°F}
(At -20°C {-4°F}: up to 120 hours)
(At 0 to 30°C {32 to 86°F}: up to 6 months)
(At 40°C {104°F}: up to 1 month)
Overall dimensions (H × W × D)
255 × 270 × 255 {10.04 × 10.63 × 10.04”}
(The protrusion excluded)
Mass
Approximately 10.0 kg (LAN interface model)
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