Alcatel | SpeedTouch Speed Touch Home Asymmetric Digital Subscriber Line (ADSL) Modem | User`s guide | Alcatel SpeedTouch Speed Touch Home Asymmetric Digital Subscriber Line (ADSL) Modem User`s guide

SpeedTouch™
USB/330
ADSL USB Modems
Setup and User’s Guide
Release R3.0.1
300
SERIES
SpeedTouch™
USB/330
Setup and User’s Guide
Release R3.0.1
Status
Change Note
Short Title
Copyright
v4.0
PeckelbeenS
STUSB/330 Setup and User’s Guide R3.0.1 (en)
© 2004 THOMSON. All rights reserved. Passing on, and copying of this document, use and
communication of its contents is not permitted without written authorization from
THOMSON. The content of this document is furnished for informational use only, may be
subject to change without notice, and should not be construed as a commitment by
THOMSON. THOMSON assumes no responsibility or liability for any errors or inaccuracies
that may appear in this document.
Contents
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1
SpeedTouch™ Introduction .......................................... 5
1.1
Getting Acquainted with the SpeedTouch™.................................................... 6
1.2
SpeedTouch™ Support ....................................................................................... 7
2
SpeedTouch™ Installation ............................................ 9
2.1
Installation for MS Windows Operating Systems .......................................... 10
2.1.1
SpeedTouch™ Installation............................................................................................................ 11
2.1.2
Dr SpeedTouch™ .......................................................................................................................... 15
2.2
Installation for Mac Operating Systems .......................................................... 18
2.2.1
Installation for Mac OS 8.6/9.x .................................................................................................... 19
2.2.2
Installation for Mac OS X ............................................................................................................. 22
3
SpeedTouch™ Internet Connectivity ........................ 27
3.1
Internet Sessions via a PPP Connection.......................................................... 28
3.1.1
PPP Sessions for MS Windows.................................................................................................... 29
3.1.2
PPPoA Sessions for Mac OS 8.6/9.x........................................................................................... 32
3.1.3
PPP Sessions for Mac OS X.......................................................................................................... 34
3.2
Internet Sessions via an RFC1483 Bridged Connection ................................ 36
3.2.1
Using an MS Windows XP BroadBand Connection. .............................................................. 37
3.2.2
Using the Mac OS X PPPoE Dial-in Client ............................................................................... 41
3
4
4
SpeedTouch™ Diagnostics.......................................... 43
4.1
The SpeedTouch™ Status Icon ........................................................................ 44
4.2
The Diagnostics Application ............................................................................. 45
4.2.1
The Diagnostics Application for MS Windows........................................................................ 46
4.2.2
The Diagnostics Application for Mac OS 8.6/9.x .................................................................... 49
4.2.3
The Diagnostics Application for Mac OS X ............................................................................. 51
5
Troubleshooting ........................................................... 53
5.1
General................................................................................................................ 54
5.2
SpeedTouch™ System Software Updates ...................................................... 56
5.3
Removing a SpeedTouch™ Driver Installation .............................................. 57
5.3.1
Removing a SpeedTouch™ Driver Installation on MS Windows ....................................... 58
5.3.2
Removing a SpeedTouch™ Driver Installation on Mac OS 8.6/9.x.................................... 59
5.3.3
Removing a SpeedTouch™ Driver Installation on Mac OS X............................................. 60
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1 SpeedTouch™ Introduction
1 SpeedTouch™ Introduction
Introduction
Thank you for purchasing the SpeedTouch™USB/330 ADSL USB modem!
With the award-winning SpeedTouch™ Asymmetric Digital Subscriber Line (ADSL)
modem surfing the Internet will become a whole new experience.
In this Setup and User’s
Guide
This Setup and User’s Guide will assist you in getting acquainted with the SpeedTouch™USB/330 ADSL USB modem and in getting connected quickly to the Internet.
Terminology
Generally, the SpeedTouch™USB and SpeedTouch™330 will be referred to as SpeedTouch™ in this User's Guide.
Safety instructions
Documentation and
software updates
Before connecting the SpeedTouch™, read the SpeedTouch™ Quick Installation Guide
and Safety Instructions.
The SpeedTouch™ products continue to evolve as extra and new functionalities are
made available.
For more information on the latest technological innovations, software upgrades, and
documents, please visit the SpeedTouch™ web site at:
www.speedtouch.com
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5
1 SpeedTouch™ Introduction
1.1 Getting Acquainted with the SpeedTouch™
Delivery check
Check your SpeedTouch™ package for the following items:
•
One SpeedTouch™USB or SpeedTouch™330
•
2m DSL cable (RJ11/RJ11, RJ14/RJ14)
•
The SpeedTouch™ Setup CD-ROM
In the event of damaged or missing items, contact your product dealer for further
instructions.
Other materials
The SpeedTouch™
Your SpeedTouch™ shipping carton may also include release notes, safety and conformity declarations and other materials.
Unlike most traditional modems, the electronic circuitry of the SpeedTouch™ has been
shaped into a stylish body.
Note
ADSL service
As you notice, there is no separate mains plug, cord, or power adapter. This
is because the SpeedTouch™ is powered via the USB connection.
The appropriate DSL service must be available at your premises:
•
ADSL service must be enabled on your telephone line.
•
As both telephone and ADSL service are simultaneously available from the same
copper pair, you will need a central splitter or distributed filters for decoupling
ADSL and telephone signals.
Public telephone lines carry voltages that can cause electric shock. Only install splitter/
filters yourself if these are qualified for that purpose.
Computer
Your computer must be equipped with a USB port capable of powering attached USB
devices. You may also use a USB hub to connect the SpeedTouch™.
Note
6
Make sure you are not using low-powered USB ports to connect the SpeedTouch™. If you are not sure of the type of USB port, see the User's Guide of
your computer or USB port hub.
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1 SpeedTouch™ Introduction
1.2 SpeedTouch™ Support
Supported Operating
Systems
This User’s Guide describes the installation and use of the SpeedTouch™ under the
following Operating Systems (OSs):
•
•
Microsoft Windows OSs
•
MS Windows 98/98SE
•
MS Windows Millennium
•
MS Windows 2000
•
MS Windows XP
Mac OSs
•
Mac OS 8.6
•
Mac OS 9.x
•
Mac OS X v10.1, v10.2 and v10.3
Note
Mac OS X v10.0 users must download the free upgrade to Mac OS X
v10.1 to be able to install and use the SpeedTouch™ device.
The SpeedTouch™ also supports Linux platforms. Refer to the SpeedTouch™ Support
pages for more information.
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1 SpeedTouch™ Introduction
8
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2 SpeedTouch™ Installation
2 SpeedTouch™ Installation
Connection methods
The SpeedTouch™ supports the following connection methods:
•
PPP (PPPoE or PPPoA)
•
RFC1483 Bridged
Note
PPPoE connectivity for Mac OS 8.6/9.x is only supported through an
external PPPoE client application. The PPPoE client application software
must be provided by your Service Provider.
You must select the appropriate service profile and the corresponding local setting
during the installation process. This information should be provided by your Service
Provider.
What you need from
your ISP
You might need a user account with an Internet Service Provider (ISP) for Internet
access. For this user account, it will provide you:
•
A user name (logon ID)
•
A password
Other information may be required, depending on the ISP’s specific requirements.
Installation
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The installation procedure to follow depends on the Operating system you are running.
In case your computer runs:
•
An MS Windows Operating System
Proceed with “2.1 Installation for MS Windows Operating Systems” on page 10.
•
A Mac Operating System
Proceed with “2.2 Installation for Mac Operating Systems” on page 18.
9
2 SpeedTouch™ Installation
2.1 Installation for MS Windows Operating
Systems
Introduction
Supported Operating
Systems
This section will assist you in installing the SpeedTouch™ and preparing your PC for
your Internet connectivity.
One of the following OSs must be readily installed on your PC:
•
Microsoft Windows 98/98SE or Microsoft Windows ME
•
Microsoft Windows 2000 or Microsoft Windows XP
You may need the MS Windows installation CD-ROM during installation.
Minimum System
requirements
•
•
•
MS Windows OS
differences
10
For MS Windows 98/98SE/ME:
•
Pentium processor 166 MHz or compatible
•
32 megabytes (MB) of memory
For MS Window 2000/XP:
•
Pentium II processor or compatible
•
64 MB of memory
30 MB of free disk space
The installation procedures might be slightly different depending on the MS Windows
OS you are using:
•
Some windows will look different
•
For MS Windows 98/98SE, at the end of the installation procedure, you may be
asked to enter an area code for Dial-up connections.
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2 SpeedTouch™ Installation
2.1.1 SpeedTouch™ Installation
Previous SpeedTouch™
installations
The SpeedTouch™
Setup wizard
If a previous SpeedTouch™ installation resides on your computer, you are able to
perform an upgrade of the existing SpeedTouch™ installation.
The SpeedTouch™ Setup procedure consists of two major parts:
•
The driver installation procedure
•
The hardware installation procedure
In addition it is recommended to install the Dr SpeedTouch™ application. See “2.1.2 Dr
SpeedTouch™” on page 15 for more information.
The driver installation
procedure
Proceed as follows:
1
Insert the SpeedTouch™ Setup CD-ROM in your PC's CD-ROM drive. The
SpeedTouch™ CD Browser will start automatically.
Note
2
If the SpeedTouch™ CD Browser window does not appear automatically, open a Run window via Start > Run from the Start menu and
enter following path: D:\menu.exe, where D is the drive letter of your
CD-ROM drive.
The Choose Language window prompts you to select a language:
Select the language of your choice and click OK.
3
The SpeedTouch™ CD Browser menu appears:
Click SpeedTouch™ USB/330 Software.
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2 SpeedTouch™ Installation
4
The following window appears:
Click either Install PPP USB Software or Install RFC1483 USB Software depending on
your Service Provider’s specifications.
5
The following window asks you to select your local setting. Select the appropriate
setting as specified by your Service Provider.
6
The Welcome to SpeedTouch™ Setup window appears:
Click Next to proceed.
7
The Software License Agreement window appears:
You must accept before continuing. Click Yes to accept.
12
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2 SpeedTouch™ Installation
8
The following windows ask you to select a destination and a program folder. In
most cases the proposed folders are best suited for the SpeedTouch™ driver software. Follow the instructions and click Next whenever requested.
9
The SpeedTouch™ USB Setup wizard copies SpeedTouch™ driver software to
your local disk:
10 At the end of the procedure the following window appears:
Click Finish to complete the installation.
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2 SpeedTouch™ Installation
The hardware
installation procedure
Proceed as follows:
1
Use the ADSL cable provided to wire the SpeedTouch™ ADSL port to your telephone wall outlet or distributed filter.
2
Insert the SpeedTouch™’s USB connector into the computer’s USB port.
A USB port can be easily located, it is marked with the typical USB symbol:
Note
.
You can also connect your SpeedTouch™ to the computer via a USB
hub.
3
MS Windows will automatically recognize the SpeedTouch™:
4
The Found New Hardware Wizard finishes the installation by setting up the SpeedTouch™’s ADSL Wide Area Network (WAN) connectivity.
The installation of the SpeedTouch™ is now finished. The SpeedTouch™ is now
prepared to connect to the Internet (See “3 SpeedTouch™ Internet Connectivity” on
page 27).
14
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2 SpeedTouch™ Installation
2.1.2 Dr SpeedTouch™
Introduction
The Dr SpeedTouch™ application allows you to diagnose and troubleshoot your SpeedTouch™.
With the Dr SpeedTouch™ application you can do the following:
Supported Operating
Systems
•
View the status and performance of the SpeedTouch™ device
•
Run a Diagnostics program to locate a connectivity problem
•
Run a Troubleshooter to help you solve a connectivity problem.
Installing and using Dr SpeedTouch™ is only supported for following MS Windows
Operating Systems:
•
MS Windows 98
•
MS Windows 98SE
•
MS Windows ME
•
MS Windows 2000
•
MS Windows XP
Note
Installation procedure
Dr SpeedTouch™ requires Internet Explorer 5.0 or higher.
Proceed as follows:
1
Insert the SpeedTouch™ Setup CD-ROM in your PC's CD-ROM drive. The
SpeedTouch™ CD Browser will start automatically. Choose your language and
click Install Dr SpeedTouch™.
Note
2
If the SpeedTouch™ CD Browser window does not appear automatically, open a Run window via Start > Run from the Start menu and
enter the following path: D:\Menu.exe, where D is the drive letter of
your CD-ROM drive.
The Dr SpeedTouch™ Setup wizard appears:
Click Next to continue.
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3
Subsequent screens will guide you through the installation. Follow the instructions
and click Next whenever requested.
4
After installation, Dr SpeedTouch™ is started automatically.
15
2 SpeedTouch™ Installation
Using Dr SpeedTouch™
By default Dr SpeedTouch™ is started automatically at boot of your system and runs in
the background, i.e. minimized in the status area.
To show Dr SpeedTouch™:
Dr SpeedTouch™
features
1
Double-click
in the status area.
2
Dr SpeedTouch™ searches your network for SpeedTouch™ devices. If more than
one device is found, a list of available devices will be provided. If this is the case,
select your SpeedTouch™ device (SpeedTouch™USB or SpeedTouch™330) and
click OK.
3
The Dr SpeedTouch™ window appears:
The Dr SpeedTouch™ application consists of two sections:
•
Click the General tab to:
•
View SpeedTouch™ device information and status:
•
View activity between your computer, the SpeedTouch™ and the Internet:
•
Click Diagnostics to open the Diagnostics wizard:
To test and troubleshoot the connectivity of your computer and the SpeedTouch™ device to your ISP and the Internet, click Start Tests.
16
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2 SpeedTouch™ Installation
•
Select the Performance tab to monitor the downstream and upstream performance. of your DSL connection:
For more information on Dr SpeedTouch™ click Help in the application or press F1 for
context sensitive help.
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2 SpeedTouch™ Installation
2.2 Installation for Mac Operating Systems
Introduction
Installation
18
This section will assist you in installing the SpeedTouch™ and preparing your computer
for your Internet connectivity.
The installation procedure to follow depends on the Mac OS you are running.
In case your computer runs:
•
Mac OS 8.6/9.x
Proceed with “2.2.1 Installation for Mac OS 8.6/9.x” on page 19.
•
Mac OS X
Proceed with “2.2.2 Installation for Mac OS X” on page 22.
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2 SpeedTouch™ Installation
2.2.1 Installation for Mac OS 8.6/9.x
Supported Operating
Systems
Minimum system
requirements
The SpeedTouch™
installation
The driver installation
procedure
One of the following OSs must be readily installed on your computer:
•
Mac OS 8.6
•
Mac OS 9.x
•
640 kilobytes (KB) of free disk space
The SpeedTouch™ installation consists of two major parts:
•
The driver installation procedure
•
The hardware installation procedure
Proceed as follows:
1
Insert the SpeedTouch™ Setup CD-ROM in your computer's CD-ROM drive and
open the OS9 folder.
2
Open the Setup folder.
3
Depending on your Service Provider’s specifications open either the:
•
WAN folder
to install a PPPoA connection
•
LAN folder
to install an RFC1483 Bridged connection.
4
In this folder open the folder corresponding to your local setting (this should be
specified by your Service Provider) and double-click Installer.
5
The installation window appears:.
Make sure that Easy Install is selected in the drop-down list box. Click Switch Disk
to select your computer’s OS8.6/9.x partition if needed.
Click Install to continue.
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2 SpeedTouch™ Installation
6
The installer copies the necessary files to your computer.
7
The following screen appears:
Click OK to proceed.
8
At the end of the procedure, the following window appears:
Click Restart to finish the installation and restart your computer.
The hardware
installation procedure
After restarting your computer, proceed as follows:
1
Use the ADSL cable provided to wire the SpeedTouch™ ADSL port to your telephone wall outlet or distributed filter.
2
Insert the SpeedTouch™'s USB connector into the computer's USB port.
A USB port can be easily located, it is marked with the typical USB symbol:
Note
.
You can also connect your SpeedTouch™ to the computer via a USB
hub.
3
On the Apple menu, point Control Panels and click Modem:
4
The Modem control panel appears
Make sure the SpeedTouch™ is selected in the Connect via list and Modem list.
Note
20
If you are using an RFC1483 Bridged connection you may only have to
adjust the Modem list selection.
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2 SpeedTouch™ Installation
5
Close the Modem control panel.
A dialog box appears asking whether you want to save the changes you made:
Click Save to save your changes to the configuration.
As a result your SpeedTouch™ connection is installed and ready for use. The SpeedTouch™ is now prepared for connecting you to the Internet (See “3 SpeedTouch™
Internet Connectivity” on page 27).
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2 SpeedTouch™ Installation
2.2.2 Installation for Mac OS X
Supported Operating
Systems
The following OS must be readily installed on your computer:
•
Mac OS X v10.1, v10.2 and v10.3
Note
Minimum system
requirements
Mac OS X v10.0 users must download the free upgrade to Mac OS X v10.1
to be able to install and use the SpeedTouch™ device.
For Mac OS X v10.1:
•
121 megabytes (MB) of free disk space (during installation process)
For Mac OS X v10.2 and v10.3:
•
The SpeedTouch™
Installation
21.6 megabytes (MB) of free disk space (during installation process)
The SpeedTouch™ installation consists of two major parts:
•
The software installation procedure
•
The hardware installation procedure
If you want to connect to the Internet via a PPP (PPPoA or PPPoE) connection some
additional configuration is required.
Mac OS X differences
Depending on the Mac OS X version your computer runs, some windows may differ
from the windows shown in the installation procedures.
The driver installation
procedure
Proceed as follows:
1
Insert the SpeedTouch™ Setup CD-ROM in your computer's CD-ROM drive and
open the OSX folder.
2
Open the Setup folder.
3
Depending on your Service Provider’s specifications open either the:
4
22
•
WAN folder
to install a PPPoA connection or a PPPoE connection
•
LAN folder
to install an RFC1483 Bridged connection.
In this folder open the folder corresponding to your local setting (this should be
specified by your Service Provider) and double-click SpeedTouchUSB.pkg to start
the installation procedure.
Note
If your computer runs Mac OS X v10.1 or v10.2, the installation wizard
may prompt you for authentification. If this is the case, click
to
enter your credentials.
Note
If your computer runs Mac OS X v10.3, your computer will prompt
you to run a program to determine if the installer package can be
installed. Click Continue.
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2 SpeedTouch™ Installation
5
The installation window appears:
Click Continue.
6
The Software License Agreement screen appears:
When you click Continue, you are prompted to agree to the terms of the software
license agreement. Click Agree to continue.
7
The following screen allows you to select a destination volume to install the
SpeedTouch™:
The installation wizard automatically highlights your OS X partition.
Select the destination volume of your choice and click Continue.
8
Follow the instructions and click Continue or Install whenever requested.
Note
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If your computer runs Mac OS X v10.3, the installation wizard may
prompt you for authentification. If this is the case, enter your credentials and click OK.
23
2 SpeedTouch™ Installation
9
At the end of the procedure, the following window appears:
Click Restart to quit the installer.
The hardware
installation procedure
After restarting your computer, proceed as follows:
1
Use the ADSL cable provided to wire the SpeedTouch™ ADSL port to your telephone wall outlet or distributed filter.
2
Insert the SpeedTouch™'s USB connector into the computer's USB port.
A USB port can be easily located, it is marked with the typical USB symbol:
Note
.
You can also connect your SpeedTouch™ to the computer via a USB
hub.
3
Click System Preferences on the Apple menu.
4
Click the Network icon in the System Preferences window.
5
Following window prompts you that a new port has been detected:
Click OK.
6
The Network window appears:
In the Show list, click Active Network Ports (or Network Port Configuration(s)), and
drag:
7
24
•
SpeedTouch™ USB to the top of the list in case of PPP connectivity.
•
Ethernet Adaptor (enx) to the top of the list in case of RFC1483 connectivity.
If you do not intend to use the other interfaces, clear the corresponding check
boxes.
Click Apply Now to confirm the modifications to the network settings.
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2 SpeedTouch™ Installation
If you want to connect to the Internet via:
PPP configuration
•
An RFC1483 connection your connection is installed and ready for use. The
SpeedTouch™ is now prepared for connecting you to the Internet (See
“3.2 Internet Sessions via an RFC1483 Bridged Connection” on page 36).
•
A PPP connection some additional configuration is required (see below).
If you are installing a PPP connection some additional configuration is required.
Proceed as follows:
1
On the Apple menu click System Preferences.
2
The System Preferences window appears. Click the Network icon.
3
The Network window appears:
Make sure SpeedTouch™ USB is selected in the Show list and click the TCP/IP tab
to view TCP/IP settings for the SpeedTouch™ network connection.
Make sure Using PPP is selected in the Configure list.
4
Click the PPP tab to view the PPP configuration:
Enter your Account Name and Password in the appropriate fields.
Note
5
6
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Select Save password in case you want the computer to remember the
password for this account name.
Optionally you can enter a name for this connection in the Service
Provider field. All other fields may stay empty
If your computer runs:
•
Mac OS X v10.1 or v10.2:
You must enter a digit, e.g. 0, into the Telephone Number field.
•
Mac OS X v10.3:
You must leave the Telephone Number field empty.
Click the Proxies tab to view the proxy settings. By default all fields are empty, i.e.
no proxies are used. As this suits the required SpeedTouch™ configuration, no
changes are needed in this panel.
25
2 SpeedTouch™ Installation
7
Click the Modem tab. This panel shows the modem configuration:
Select SpeedTouch™ USB Modem in the Modem list and leave the other modem
settings unchanged.
8
Run through all panels again to check whether all configurations are correctly
done as described above and click Apply Now to apply the settings.
Note
To prevent further changes you can click
to secure your settings.
From then on changes are only possible after providing the Administrator password.
As a result your SpeedTouch™ connection is installed and ready for use. The SpeedTouch™ is now prepared for connecting you to the Internet (See “3 SpeedTouch™
Internet Connectivity” on page 27).
26
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3 SpeedTouch™ Internet Connectivity
3 SpeedTouch™ Internet Connectivity
Introduction
The SpeedTouch™ supports two connection protocol models:
•
A PPP (PPPoE or PPPoA) connection
See “3.1 Internet Sessions via a PPP Connection” on page 28 for more information.
•
An RFC1483 Bridged connection
See “3.2 Internet Sessions via an RFC1483 Bridged Connection” on page 36 for
more information.
The connection protocol model depends on the selected connection profile during the
installation process and should correspond with the ISP’s requirements.
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3 SpeedTouch™ Internet Connectivity
3.1 Internet Sessions via a PPP Connection
Introduction
The SpeedTouch™ supports both most popular connection methods:
•
PPP over ATM (PPPoA)
•
PPP over Ethernet (PPPoE)
The connection method depends on the selected local setting during the installation
process and should correspond with the ISP’s requirements.
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3 SpeedTouch™ Internet Connectivity
3.1.1 PPP Sessions for MS Windows
Starting a PPP session
Proceed as follows:
1
Double-click the SpeedTouch™ Dial-up icon on your desktop:
Note
You can also access the SpeedTouch™ Dial-up application via
Start > (All) Programs > SpeedTouch™ USB > SpeedTouch™ Dial-up.
2
As a result the SpeedTouch™ Dial-up window appears:
3
If needed, enter user name and password for your user account at the Service
Provider.
Note
In case of PPPoE connectivity, you may need to enter a Service Name.
If so, it will be provided by your Service Provider.
4
Click Connect (or Dial).
5
As soon as the connection is established, the connection message box and dial-up
window are minimized into a DUN icon in the system tray:
You can open your web browser and surf the Internet.
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3 SpeedTouch™ Internet Connectivity
Network connection
icon on the status area
While you are connected, you can find the network connection icon showing two PCs
connected to each other in the system tray’s status area:
The network connection icon itself symbolizes activity on the connection:
•
A flashing “Front” PC symbolizes upstream (TX) link activity (from your local PC
towards the remote device).
•
A flashing “Behind” PC symbolizes downstream (RX) link activity (from the
remote device towards your PC).
If you move the mouse pointer over the network connection icon, a dialog box appears.
Terminating a PPP
session
Proceed as follows:
1
Double-click the SpeedTouch™ Dial-up icon on your desktop:
Or open the SpeedTouch™ Dial-up window via Start > (All) Programs > SpeedTouch™ USB > SpeedTouch™ Dial-up.
2
The SpeedTouch™ Dial-up window appears:
Click Disconnect.
The connection is released. As a result no Internet connectivity exists anymore.
30
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3 SpeedTouch™ Internet Connectivity
Configuring multiple
entries
In case you have more than one account, and/or multiple SpeedTouch™ devices
connected to your PC, you can create multiple Dial-Up Networking (DUN) entries for
the SpeedTouch™, with specific credentials, properties and home web page.
To add additional DUN entries proceed as follows:
1
Double-click the SpeedTouch™ Dial-up icon on your desktop:
Or open the SpeedTouch™ Dial-up window via Start > (All) Programs > SpeedTouch™ USB > SpeedTouch™ Dial-up.
2
As a result the SpeedTouch™ Dial-up window appears:
3
On the Connection menu, click Add.
4
The Properties window appears:
Enter the required information in the corresponding fields and click OK.
As a result the new DUN entry is listed in the Connection list in the SpeedTouch™
Dial-up window.
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3 SpeedTouch™ Internet Connectivity
3.1.2 PPPoA Sessions for Mac OS 8.6/9.x
Note
Starting a PPPoA
session
For PPPoE session connectivity, see “3.2 Internet Sessions via an RFC1483 Bridged
Connection” on page 36.
Proceed as follows:
1
In the control strip, click the Remote Access icon and select Open Remote Access:
2
As a result the Remote Access window appears:
3
Enter user name and password for your user account at the Service Provider.
Note
Select Save password in case you want the application to remember
your (user) name, and password.
4
You must enter a digit, e.g. 0, into the Number field.
5
Click Connect.
As soon as the connection is established you can open your web browser and surf the
Internet.
Note
32
In case you selected Save password, the next time, you can open a connection by simply clicking the Remote Access icon in the control strip, and
selecting Connect:
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3 SpeedTouch™ Internet Connectivity
Terminating a PPPoA
session
To release a remote access connection, click the Remote Access icon in the control strip,
and select Disconnect:
As a result the connection is released. No Internet connectivity exists anymore.
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3 SpeedTouch™ Internet Connectivity
3.1.3 PPP Sessions for Mac OS X
Starting a PPP session
Proceed as follows:
1
Click the Internet Connect dockling.
Note
2
If the Internet Connect dockling is not available, go to the Applications
folder on the system startup disk and double-click Internet Connect.
The following window appears:
Make sure SpeedTouch™ USB is selected.
3
If needed, enter user name (or account name) and password for your user
account at the Service Provider.
4
Click Connect.
As soon as the connection is established you can open your web browser and surf the
Internet.
34
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3 SpeedTouch™ Internet Connectivity
Terminating a PPP
session
Proceed as follows:
1
Click the Internet Connect dockling.
Note
2
If the Internet Connect dockling is not available, go to the Applications
folder on the system startup disk and double-click Internet Connect.
The following window appears:
Make sure SpeedTouch™ USB is selected.
3
Click Disconnect.
The connection is released. As a result no Internet connectivity exists anymore.
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3 SpeedTouch™ Internet Connectivity
3.2 Internet Sessions via an RFC1483 Bridged
Connection
Connectivity
Dial -in clients
The RFC1483 Bridged connection offers two connectivity scenario’s:
•
IEEE802.1D Transparent Bridging
This connection provides instant access without the need of “opening” a connection. Although not required for making a physical connection to your Service
Provider, you may have to enter your credentials (user name and password) via an
ISP logon web page.
•
Bridged PPPoE (via a PPPoE session client)
This connection scenario provides PPP-like dial-in behavior over the virtual
Ethernet segment.
In case of Bridged PPPoE you can use:
•
An MS Windows XP broadband dial-in client to connect to the Internet.
See “3.2.1 Using an MS Windows XP BroadBand Connection.” on page 37 for
more information.
•
A Mac OS X broadband dial-in client to connect to the Internet.
See “3.2.2 Using the Mac OS X PPPoE Dial-in Client” on page 41 for more information.
- or •
A broadband dial-in client provided by your Service Provider to connect to the
Internet
Note
36
Required for PPPoE session connectivity in case of
MS Windows 98(SE), MS Windows ME, MS Windows 2000 and
Mac OS 8.6/9.x.
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3 SpeedTouch™ Internet Connectivity
3.2.1 Using an MS Windows XP BroadBand
Connection.
Configuring a
broadband connection
Proceed as follows:
1
On the Start menu, click (Settings >) Control Panel.
2
The Control Panel window appears. Go to (Network and Internet Connections >)
Network Connections.
3
In the Network Tasks menu, click Create a new connection.
The New Connection Wizard appears:
Click Next to continue.
Note
4
In some cases, the wizard may ask you to give some information about
your current location. Enter the requested information and click OK.
In the next window, select Connect to the Internet:
Click Next to continue.
5
In the next window, select Set up my connection manually:
Click Next to continue.
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3 SpeedTouch™ Internet Connectivity
6
In the next window, select Connect using a broadband connection that requires a user
name and password:
Click Next to continue.
7
In the next window, give a name to the connection you are creating, e.g. MyISP:
8
In the next window, select whether the connection is available to any user or only
to yourself:
Note
38
If you want to share this connection with other users you must select
Anyone’s use.
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3 SpeedTouch™ Internet Connectivity
9
In the next window, fill in the Internet account information. This information
should be provided by your service provider:
10 At the end of the configuration the following window appears:
Click Finish to complete the configuration.
The Connect MyISP window (see below) appears.
Starting a broadband
Internet session
Proceed as follows:
1
On the Start menu, point Connect To and click the name of the connection you’ve
created e.g. MyISP.
Note
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If you are using the classic Start menu click Start > Settings > Network
(and Dial-up) connections > MyISP.
2
The Connect MyISP window appears:
3
If needed, enter user name and password for your user account at the Service
Provider.
4
Click Connect.
39
3 SpeedTouch™ Internet Connectivity
5
As soon as the connection is established, the connection message box and dial-up
window are minimized into a DUN icon in the system tray:
You can open your web browser and surf the Internet.
Terminating a
broadband Internet
session
Proceed as follows:
1
On the Start menu, point Connect To and click the name of the connection you’ve
created e.g. MyISP.
Note
If you are using the classic Start menu go to Start > Settings >
Network (and Dial-up) connections > MyISP.
2
The MyISP Status window appears:
3
Click Disconnect.
The connection is released. As a result no Internet connectivity exists anymore.
40
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3 SpeedTouch™ Internet Connectivity
3.2.2 Using the Mac OS X PPPoE Dial-in Client
Configuring a
broadband connection
Proceed as follows:
1
On the Apple menu, click System Preferences.
2
The System Preferences window appears. Click the Network icon.
3
The Network window appears. Make sure Ethernet Adaptor (enx) is selected in the
Show list and click the PPPoE tab:
4
Select the Connect using PPPoE check box.
5
Enter the Account Name and Password provided by your Service Provider.
Note
6
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Select Save password in case you want the computer to remember the
password for this account name.
Optionally you can enter a name for this connection in the Service
Provider field. All other fields may stay empty
Click Apply Now.
41
3 SpeedTouch™ Internet Connectivity
Starting a broadband
Internet session
Proceed as follows:
1
Click the Internet Connect dockling.
Note
2
If the Internet Connect dockling is not available, go to the Applications
folder on the system startup disk and double-click Internet Connect.
The following window appears:
Make sure Ethernet Adaptor (enx) is selected.
3
If needed, enter user name and password for your user account at the Service
Provider.
4
Click Connect.
As soon as the connection is established you can open your web browser and surf the
Internet.
Terminating a
broadband Internet
session
Proceed as follows:
1
Click the Internet Connect dockling.
Note
2
If the Internet Connect dockling is not available, go to the Applications
folder on the system startup disk and double-click Internet Connect.
The following window appears:
Make sure Ethernet Adaptor (enx) is selected.
3
Click Disconnect.
The connection is released. As a result no Internet connectivity exists anymore.
42
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4 SpeedTouch™ Diagnostics
4 SpeedTouch™ Diagnostics
Introduction
This section describes the SpeedTouch™ Diagnostics tool.
This Diagnostics tool is installed during the installation of the SpeedTouch™ drivers and
allows you to view specific information on the various layers the SpeedTouch™ uses to
transmit or receive information over the Asymmetric Digital Subscriber Line (ADSL)
link.
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4 SpeedTouch™ Diagnostics
4.1 The SpeedTouch™ Status Icon
SpeedTouch™ Status
Icon
SpeedTouch™ status
icon colors
As soon as your SpeedTouch™ is installed, a SpeedTouch™ status icon is displayed:
•
For MS Windows OSs the SpeedTouch™ status icon is found on the status area.
•
For Mac OS 8.6/9.x the SpeedTouch™ status icon is found in the control strip.
•
For Mac OS X the SpeedTouch™ status icon is found in the dock.
The SpeedTouch™ status icon is colored, depending on the state of the SpeedTouch™:
Status icon
MS Windows
Mac OS 8.6/9.x
Description
Mac OS X
The SpeedTouch™ is not plugged into
the computer's USB port.
The SpeedTouch™ is not functioning.
The SpeedTouch™ is not installed
correctly.
The SpeedTouch™ is plugged in, but has
not (yet) accomplished synchronization
over the ADSL line.
The SpeedTouch™ is connected, and
synchronized.
If your SpeedTouch™ connection is not functioning correctly see “5 Troubleshooting”
on page 53 for more information.
44
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4 SpeedTouch™ Diagnostics
4.2 The Diagnostics Application
Introduction
E-SIT-CTC-20030702-0003 v4.0
The Diagnostics application allows you to overview specific information on the various
layers the SpeedTouch™ uses to transmit or receive information over the Asymmetric
Digital Subscriber Line (ADSL) link.
45
4 SpeedTouch™ Diagnostics
4.2.1 The Diagnostics Application for MS Windows
Opening the Diagnostics
window
Double-click the SpeedTouch™ Status icon in the status area to open the SpeedTouch™ Diagnostics window.
Note
Diagnostics window
Opening the SpeedTouch™ Diagnostics, pops up the following window:
Note
Left box figures
You can also access the SpeedTouch™ Diagnostics via Start > (All) Programs
> SpeedTouch™ USB > SpeedTouch™ USB Diagnostics.
In the example the Diagnostics window applies to a PPP (PPPoA or PPPoE)
installation. For an RFC1483 installation the title bar will mention RFC1483.
In the left box, the following figures can be displayed:
Figure
Indicator
Description
Flashing red square
Your SpeedTouch™ is not (properly)
connected to your PC, or malfunctioning.
Note
46
To solve the problem,
(re)connect your SpeedTouch™ to the PC.
Flashing yellow square
Your SpeedTouch™ is connected to your
PC, and the modem software is loaded,
but your ADSL link is not synchronized
(yet).
Flashing green square
Your SpeedTouch™ has established ADSL
link synchronization.
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4 SpeedTouch™ Diagnostics
Basic data
Throughput bars
In case the SpeedTouch™ has established ADSL line synchronization, the following data
are displayed:
Data
Description
Bytes Sent
Shows the total number of sent bytes since ADSL link synchronization.
Bytes Received
Shows the total number of received bytes since ADSL link
synchronization.
The throughput bars allow an instant overview of the current and average performance
of the connection:
The following throughput indicators can be found:
Indicator
Description
Actual Receive rate: Visualizes the current rate of
received Kb/s.
Average Receive rate: Visualizes and indicates the
average rate of received Kb/s.
Actual Transmit rate: Visualizes the current rate of
transmitted Kb/s.
Average Receive rate: Visualizes and indicates the
average rate of transmitted Kb/s.
All throughput indicators are measured relatively to the actual available bandwidth. You
can change the refresh rate via the Properties menu.
Diagnostics buttons
The following buttons are available:
Button
Functionality
To reset all diagnostical data.
This is used to start a new reading of data.
Show detailed diagnostics.
Close detailed diagnostics.
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47
4 SpeedTouch™ Diagnostics
Properties menu
Properties options
48
Left-click the upper-left corner of the SpeedTouch™ USB Diagnostics window or rightclick the SpeedTouch™ status icon and click Properties to open the Properties window:
Following Property options are available:
Field
Description
Screen update
Allows to set the update rate of the information displayed in
the Diagnostics windows
The refresh rate is free selectable from 0.5 seconds (fast) up to
15 seconds.
Automatic start at
boottime
Allows to choose whether the Diagnostics application should
be started at boottime or not.
By default the application is started.
Show status on
taskbar
Defines whether the SpeedTouch™ status icon should be
enabled in the system tray or not.
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4 SpeedTouch™ Diagnostics
4.2.2 The Diagnostics Application for Mac OS 8.6/
9.x
Opening the Diagnostics
window
Open the Applications folder on your system startup disk:
Open the SpeedTouch™ Diagnostics by double-clicking the Diagnostics icon.
Diagnostics window
Opening the SpeedTouch™ Diagnostics, pops up the following window:
Note
Left box figures
In the example the Diagnostics window applies to a PPPoA installation. For
an RFC1483 installation the title bar will mention RFC1483.
In the left box, the following figures can be displayed:
Figure
Indicator
Description
Flashing red square
Your SpeedTouch™ is not (properly)
connected to your computer, or malfunctioning.
Note
E-SIT-CTC-20030702-0003 v4.0
To solve the problem,
(re)connect your SpeedTouch™ to the computer.
Flashing yellow square
Your SpeedTouch™ is connected to your
computer, and the modem software is
loaded, but your ADSL link is not
synchronized (yet).
Flashing green square
Your SpeedTouch™ has established
ADSL link synchronization.
49
4 SpeedTouch™ Diagnostics
Basic date
Diagnostics buttons
In case the SpeedTouch™ has established ADSL line synchronization, the following data
are displayed:
Data
Description
Bytes Sent
Shows the total number of sent bytes since ADSL link synchronization.
Bytes Received
Shows the total number of received bytes since ADSL link
synchronization.
The following buttons are available:
Button
Functionality
To update all diagnostical data.
To reset all diagnostical data.
This is used to start a new reading of data.
Show detailed diagnostics.
Close detailed diagnostics.
50
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4 SpeedTouch™ Diagnostics
4.2.3 The Diagnostics Application for Mac OS X
Opening the Diagnostics
window
Click the SpeedTouch™ status dockling to open the SpeedTouch™ Diagnostics
window.
Note
Diagnostics window
Opening the SpeedTouch™ Diagnostics, pops up the following generic window:
Note
Left box figures
You can also go to Applications > SpeedTouch™ > USB and double-click
Diagnostics.
In the example the Diagnostics window applies to a PPP (PPPoA or PPPoE)
installation. For an RFC1483 installation the title bar will mention LAN.
In the left box, the following figures can be displayed:
Figure
Indicator
Description
Flashing red square
Your SpeedTouch™ is not (properly)
connected to your computer, or malfunctioning.
Note
E-SIT-CTC-20030702-0003 v4.0
To solve the problem,
(re)connect your SpeedTouch™ to the computer.
Flashing yellow square
Your SpeedTouch™ is connected to your
computer, and the modem software is
loaded, but your ADSL link is not synchronized (yet).
Flashing green square
Your SpeedTouch™ has established ADSL
link synchronization.
51
4 SpeedTouch™ Diagnostics
Basic data
Throughput bars
In case the SpeedTouch™ has established ADSL line synchronization, the following data
are displayed:
Data
Description
Bytes Sent
Shows the total number of sent bytes since ADSL link synchronization.
Bytes Received
Shows the total number of received bytes since ADSL link
synchronization.
The throughput bars allow an instant overview of the current and average performance
of the connection:
The following throughput indicators can be found:
Data
Description
Actual Receive rate: Visualizes the current rate of
received Kb/s.
Average Receive rate: Visualizes and indicates the
average rate of received Kb/s.
Actual Transmit rate: Visualizes the current rate of
transmitted Kb/s.
Average Receive rate: Visualizes and indicates the
average rate of transmitted Kb/s.
All throughput indicators are measured relatively to the actual available bandwidth.
Diagnostics buttons
The following buttons are available:
Button
Functionality
To reset all diagnostical data.
This is used to start a new reading of data.
Show detailed diagnostics.
Close detailed diagnostics.
52
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5 Troubleshooting
5 Troubleshooting
Introduction
This chapter provides information on how to identify and correct some common problems you may encounter when using the SpeedTouch™.
If the following troubleshooting tips do not resolve the problem contact the company
from which you purchased the SpeedTouch™ for assistance.
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5 Troubleshooting
5.1 General
Solving problems
In most cases the described solutions will solve the problem.
However, if the problem keeps persistent, reinstallation of your SpeedTouch™ might
solve the problem.
If reinstallation has not resolved the problem, contact the company from which you
purchased the SpeedTouch™ for assistance.
Dr SpeedTouch™
Dr SpeedTouch™ enables you to test your computer and SpeedTouch™ connectivity
via its Diagnostics wizard. The SpeedTouch™ Troubleshoot will report what is wrong
with your connection.
For more information about installing and using Dr SpeedTouch™, see “2.1.2 Dr SpeedTouch™” on page 15.
SpeedTouch™
Diagnostics
The Diagnostics tool is installed during the installation of the SpeedTouch™ drivers and
allows you to view specific information on the various layers the SpeedTouch™ uses to
transmit or receive information over the Asymmetric Digital Subscriber Line (ADSL)
link.
See “4 SpeedTouch™ Diagnostics” on page 43 for more information.
SpeedTouch™ LEDs
Start-up phases
Your SpeedTouch™ is equipped with two LEDs. These indicators indicate the status of
the SpeedTouch™. Checking the SpeedTouch™ status may be a first step in isolating
the problem.
At startup, the SpeedTouch™ passes three phases:
Phase
Attaching and
Configuring
Downloading
Connecting to
ADSL
54
USB LED
ADSL LED
Color
Timing
Color
Timing
Red
Flashing,
very short
time
Off
—
The SpeedTouch™ is
attached.
Green
Solid,
2 seconds
Green
Solid,
2 seconds
Ready to continue.
Green
Flashing,
1 to 10
seconds
Off
—
Downloading driver
software from
computer.
Solid
Green
Solid
Download successful.
Solid
Green
Flashing
Pending ADSL line
synchronization.
Solid
Ready for connectivity.
Green
Description
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5 Troubleshooting
Normal operation
during a session
In this state the USB LED is assigned to the downstream (RX) data channel (towards the
USB connection).
The ADSL LED is assigned to the upstream (TX) data channel (towards the ADSL
channel).
Both LEDs stay green. When an ATM cell is processed in a channel, the associated LED
will go off for a short time.
Troubleshooting table
Following table may help you determine the nature of the problem, and provide some
plausible solutions:
Problem
Solution
SpeedTouch™does not work.
(none of the LEDs light up)
Verify the SpeedTouch™ connections.
Check if the SpeedTouch™'s cord is damaged
in any way.
When using a portable computer in battery
mode, it is possible that its USB port is not
powered. Refer to the portable's User's
Guide for more information.
Check if the SpeedTouch™ is not connected
to a low- or non-powered USB hub port.
Refer to the USB hub's User' Guide for more
information.
Speed Touch™ USB driver
installation failed.
Verify your computer is running one of the
supported OSs and that it meets the
according minimum requirements.
Check whether the SpeedTouch™ is not
connected to a low-powered USB hub port.
Refer to the USB hub User's Guide for more
information.
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USB LED flashes red, or stays
solid red.
Your USB port congests, meaning that too
much traffic is passing through it.
Avoid using multiple high speed USB devices,
e.g. scanners, speaker, etc. during heavy duty,
e.g. a data download.
USB LED is solid amber and
ADSL LED is solid green.
Power On Self Test (POST) failed.
Check whether the connections are correctly
made.
55
5 Troubleshooting
5.2 SpeedTouch™ System Software Updates
System software
updates (all OSs)
You can check for system software upgrades via the support pages at the SpeedTouch™
web site:
www.speedtouch.com/support.htm
System software upgrades may also be available from your Service Provider. Please
contact your Service Provider for more information.
System software
updates on an MS
Windows platform
If your computer runs an MS Windows Operating System you can access the SpeedTouch™ web site using the SpeedTouch™ CD Browser:
1
Insert the SpeedTouch™ Setup CD-ROM in your PC’s CD-ROM drive. The
SpeedTouch™ CD Browser will start automatically.
Note
If the SpeedTouch™ CD Browser window does not appear automatically, open a Run window via Start > Run from the Start menu and
enter the following path: D:\Menu.exe, where D stands for the drive
letter of your CD-ROM drive.
2
Choose a language in the Choose Language window.
3
Click Install SpeedTouch™ USB/330 Software in the CD Browser menu.
4
Click Check for New USB Software.
5
Your web browser appears and loads the SpeedTouch™ upgrade web page.
System software updates may also be available from your Service Provider. Please
contact your Service Provider for more information.
System software
upgrade procedure
56
Proceed as follows:
1
Download the latest web upgrade from the Internet to a location on your local
computer.
2
Browse to the location where the upgrade file resides.
3
Double-click the upgrade file.
4
Follow the instructions.
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5 Troubleshooting
5.3 Removing a SpeedTouch™ Driver Installation
Introduction
E-SIT-CTC-20030702-0003 v4.0
This section describes how to remove the SpeedTouch™ drivers from your system. if
your computers runs:
•
MS Windows OS
Proceed with “5.3.1 Removing a SpeedTouch™ Driver Installation on MS
Windows” on page 58.
•
Mac OS 8.6/9.x
Proceed with “5.3.2 Removing a SpeedTouch™ Driver Installation on Mac OS 8.6/
9.x” on page 59.
•
Mac OS X
Proceed with “5.3.3 Removing a SpeedTouch™ Driver Installation on Mac OS X”
on page 60.
57
5 Troubleshooting
5.3.1 Removing a SpeedTouch™ Driver Installation
on MS Windows
Procedure
Proceed as follows:
1
Insert the SpeedTouch™ Setup CD-ROM in your PC's CD-ROM drive. The
SpeedTouch™ CD Browser will start automatically. Choose your language and go
to Install SpeedTouch™ USB/330 Software > Remove USB Software
Note
2
If the SpeedTouch™ CD Browser does not appear automatically, open
a Run window via Start > Run from the Start menu and enter the
following path: D:\menu.exe, where D stands for the drive letter of
your CD-ROM drive.
A message box prompts you to confirm the removal:
Click OK to continue.
3
The SpeedTouch™ USB Setup wizard removes the necessary file from your computer:
4
At the end of the procedure the following window announces that the removal
was successful
Click Finish to quit the wizard
58
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5 Troubleshooting
5.3.2 Removing a SpeedTouch™ Driver Installation
on Mac OS 8.6/9.x
Procedure
Proceed as follows:
1
Insert the SpeedTouch™ Setup CD-ROM in your computer’s CD-ROM drive and
open the OS9 folder.
2
Open the Remove folder and double-click Installer.
3
The Installer window appears:
Click Custom Remove in the drop-down list box, select the Drivers and Software
check box and click Switch Disk to select the disk where the USB drivers were
installed to.
Click Remove to Continue.
4
The Installer removes the driver from your computer.
5
At the end of the procedure, the Installer asks you to restart your computer:
Click Restart to complete the removal.
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5 Troubleshooting
5.3.3 Removing a SpeedTouch™ Driver Installation
on Mac OS X
Procedure
Proceed as follows:
1
Go to Applications > SpeedTouch™ > USB and double-click SpeedTouchUSBUninstaller.
2
The Uninstaller window appears:
Click Uninstall to continue.
3
The Uninstaller prompts you to confirm your choice:
Click OK to start removing the files.
Note
4
The Uninstaller may ask you to enter an administrator name and password or phrase.
The following window appears:
Click OK to quit the Uninstaller.
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© 2004 THOMSON. All rights reserved. E-SIT-CTC-20030702-0003 v4.0
www.speedtouch.com
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