Apple | Power Macintosh 132 Series | User`s manual | Apple Power Macintosh 132 Series User`s manual


Power Macintosh
User’s Manual
Includes setup, troubleshooting, and important health-related
information for Power Macintosh 5400 series computers
K Apple Computer, Inc.
© 1996 Apple Computer, Inc. All rights reserved.
Under the copyright laws, this manual may not be copied, in whole or in part, without the
written consent of Apple. Your rights to the software are governed by the accompanying
software license agreement.
The Apple logo is a trademark of Apple Computer, Inc., registered in the U.S. and other
countries. Use of the “keyboard” Apple logo (Option-Shift-K) for commercial purposes without
the prior written consent of Apple may constitute trademark infringement and unfair
competition in violation of federal and state laws.
Every effort has been made to ensure that the information in this manual is accurate. Apple is
not responsible for printing or clerical errors.
Apple Computer, Inc.
1 Infinite Loop
Cupertino, CA 95014-2084
(408) 996-1010
Apple, the Apple logo, AppleLink, AppleScript, AppleShare, AppleTalk, At Ease, EtherTalk,
Foreign File Access, GeoPort, LaserWriter, LocalTalk, Macintosh, PlainTalk, Power Macintosh,
PowerTalk, and QuickTake are trademarks of Apple Computer, Inc., registered in the U.S. and
other countries.
Apple Desktop Bus, Balloon Help, Disk First Aid, Extensions Manager, Finder, Macintosh PC
Exchange, and QuickDraw are trademarks of Apple Computer, Inc.
Adobe, Adobe Illustrator, Adobe Photoshop, and PostScript are trademarks of Adobe Systems
Incorporated, and may be registered in certain jurisdictions.
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Helvetica and Times are registered trademarks of Linotype-Hell AG and/or its subsidiaries.
PowerPC and the PowerPC logo are trademarks of International Business Machines
Corporation, used under license therefrom.
SRS and the SRS logo are trademarks of SRS Labs, Inc., registered in the U.S. and other
countries. Manufactured under license from SRS Labs, Inc. Purchase of this product does not
convey the right to sell recordings made using the Sound Retrieval System.
Trinitron is a trademark of Sony Corporation, registered in the U.S. and other countries.
Simultaneously published in the United States and Canada.
Mention of third-party products is for informational purposes only and constitutes neither an
endorsement nor a recommendation. Apple assumes no responsibility with regard to the
performance or use of these products.
The Apple Publishing System
This Apple manual was written, edited, and produced on a desktop publishing system using
Apple Macintosh computers and QuarkXPress. Technical illustrations were drawn in Adobe™
Illustrator; screen shots were created and modified with system software, ExposurePro, and
Adobe Photoshop. Final pages were output using PostScript™ technology.
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PostScript, the LaserWriter page-description language, was developed by Adobe Systems
Incorporated.
Contents
Communications regulation information
Preface Welcome to Power Macintosh
vi
ix
Part I
1 Getting Started
1
Plugging in the computer
3
Installing an expansion card
5
Connecting the mouse and the keyboard
Adjusting the angle of the screen
Connecting other equipment
6
10
11
Turning the computer on for the first time
Problems starting up?
What’s next?
11
15
16
Learning the basics
Reviewing the basics
17
19
Saving energy with the Energy Saver control panel
Inserting a CD-ROM disc or other CD
Turning the computer off
26
Turning the computer on
28
Where to find answers
21
24
29
iii
2 Getting Help
31
Getting answers to your questions
32
Tips for using Macintosh Guide
39
Identifying objects on the screen
Learning useful shortcuts
40
41
3 Expanding Your Computer and Using Its Special Features
Using the sound control buttons on your computer
46
Using the screen control buttons on your computer
47
Using the built-in microphone
48
Connecting a second monitor for video mirroring
Connecting external SCSI devices
50
Connecting to an Ethernet network
54
4 Installing and Using Application Programs
Installing application programs
55
56
Working with several applications at a time
Backing up your files
49
57
60
Using Power Macintosh application programs
Using older Macintosh applications
61
61
Part II
5 Troubleshooting
65
When you have questions
When you run into trouble
65
65
Solutions to common problems
Solutions to CD-ROM problems
69
80
If your computer’s performance decreases
Solving printer problems
86
87
Obtaining online support and updated Apple software
iv
Contents
88
43
Testing and repairing a damaged disk
Initializing a hard disk
91
96
Installing or reinstalling system software
100
Installing or reinstalling CD-ROM software
109
Part III
Appendix A Health, Safety, and Maintenance Tips
113
Health-related information about computer use
Safety instructions
113
118
Handling your computer equipment
Cleaning your equipment
119
124
Locking and unlocking the mouse
127
Appendix B Installing Expansion Cards and Additional Memory
About expansion cards
About memory
129
131
Opening the computer
132
Installing an expansion card
136
Installing DIMMs or a High Performance Module
Closing the computer
146
149
Appendix C Special Keys on Your Keyboard
Typing special characters and symbols
Special key combinations
Index
129
153
155
157
159
Contents
v
Communications regulation information
FCC statement
This equipment has been tested and found to comply with the limits for a Class B digital device
in accordance with the specifications in Part 15 of FCC rules. See instructions if interference to
radio or television reception is suspected.
Radio and television interference
The equipment described in this manual generates, uses, and can radiate radio-frequency
energy. If it is not installed and used properly—that is, in strict accordance with Apple’s
instructions—it may cause interference with radio and television reception.
This equipment has been tested and found to comply with the limits for a Class B digital device
in accordance with the specifications in Part 15 of FCC rules. These specifications are designed
to provide reasonable protection against such interference in a residential installation. However,
there is no guarantee that interference will not occur in a particular installation.
Note: When 10BASE-T Ethernet is connected, the system complies only with the FCC Part 15,
Class A limits and the CISPR 22, Class A limits, and may not be used in a residential area.
You can determine whether your computer system is causing interference by turning it off. If
the interference stops, it was probably caused by the computer or one of the peripheral devices.
If your computer system does cause interference to radio or television reception, try to correct
the interference by using one or more of the following measures:
m Turn the television or radio antenna until the interference stops.
m Move the computer to one side or the other of the television or radio.
m Move the computer farther away from the television or radio.
m Plug the computer into an outlet that is on a different circuit from the television or radio.
(That is, make certain the computer and the television or radio are on circuits controlled by
different circuit breakers or fuses.)
If necessary, consult an Apple-authorized service provider or Apple. See the service and support
information that came with your Apple product. Or, consult an experienced radio/television
technician for additional suggestions.
IMPORTANT Changes or modifications to this product not authorized by Apple Computer, Inc.,
could void the FCC Certification and negate your authority to operate the product.
This product was tested for FCC compliance under conditions that included the use of Apple
peripheral devices and Apple shielded cables and connectors between system components. It is
important that you use Apple peripheral devices and shielded cables and connectors between
system components to reduce the possibility of causing interference to radios, television sets,
and other electronic devices. You can obtain Apple peripheral devices and the proper shielded
cables and connectors through an Apple-authorized dealer. For non-Apple peripheral devices,
contact the manufacturer or dealer for assistance.
vi
Communications Regulation Information
DOC statement
DOC Class B Compliance This digital apparatus does not exceed the Class B limits for radio
noise emissions from digital apparatus as set out in the interference-causing equipment standard
entitled “Digital Apparatus,” ICES-003 of the Department of Communications.
Observation des normes—Classe B Cet appareil numérique respecte les limites de bruits
radioélectriques applicables aux appareils numériques de Classe B prescrites dans la norme
sur le matériel brouilleur : “Appareils Numériques”, NMB-003 édictée par le ministre des
Communications.
VCCI statement
CD-ROM drive
WARNING Making adjustments or performing procedures other than those specified in your
equipment’s manual may result in hazardous exposure.
WARNING Do not attempt to disassemble the cabinet containing the laser. The laser beam used in
this product is harmful to the eyes. The use of optical instruments, such as magnifying lenses,
with this product increases the potential hazard to your eyes. For your safety, have this
equipment serviced only by an Apple-authorized service provider.
If you have an internal Apple CD-ROM drive in your computer, your computer is a Class 1
laser product. The Class 1 label, located in a user-accessible area, indicates that the drive meets
minimum safety requirements. A service warning label is located in a service-accessible area.
The labels on your product may differ slightly from the ones shown here.
Class 1 label
Service warning label
Communications Regulation Information
vii
viii
Contents
Welcome to Power Macintosh
Congratulations on the purchase of your new Macintosh. Your computer is
designed to give you the highest performance combined with real ease of
use—it’s easy to set up, easy to use, and easy to expand. This book will guide
you through the setup procedure, tell you how to expand your Macintosh, and
provide many tips on using your new system.
Your Macintosh computer is powered by the new † microprocessor
(or “chip”). This microprocessor was designed by Apple Computer, Inc.,
Motorola, Inc., and IBM Corporation. The † microprocessor uses
Reduced Instruction Set Computing (RISC) technology to deliver very high
performance at the lowest possible cost. The † RISC microprocessor
represents the state of the art in microprocessor design.
Your new Macintosh will run almost all of your existing Macintosh software,
but for best performance and greatest speed, look for the new software
programs designed especially for computers that contain the †
microprocessor. You’ll find † microprocessor–compatible programs
at any software store that carries products for the Macintosh computer.
ix
Chapter 1
Getting Started
Chapter 2
Getting Help
Chapter 3
Expanding Your Computer and Using Its Special Features
Chapter 4
Installing and Using Application Programs
I
part
Follow the instructions in this
chapter to set up your computer
and learn the basics.
1
Getting Started
The illustration on the next page shows all the equipment you will need to set
up your computer and begin using it. Place your equipment on a sturdy, flat
surface near a grounded wall outlet. Before following the setup instructions in
this chapter, you may want to read “Arranging Your Office” in Appendix A
(in the section on health-related information) for tips on adjusting your work
furniture so that you’re comfortable when using the computer.
1
Macintosh computer
Keyboard cable
(sometimes built into the
keyboard as shown here)
Keyboard
Computer power cord
Mouse
Plugging in the computer
Before you plug your Macintosh into a wall socket, carefully read all the
setup instructions in this chapter. Then, before you connect anything to your
Macintosh, follow the instructions in this section to plug it in. The plug
grounds the computer and protects it from electrical damage while you are
setting up.
When you are ready to begin, follow these steps:
1
Place the computer where you want it.
Carry the computer with its screen facing you. Most of its weight is near the
screen. Lift with your knees, not your back.
Getting Started
3
2
Plug the socket end of the power cord into the recessed power plug (marked with the
symbol ≤) on the back of the computer.
Make sure at least one end of the power cord is within easy reach so that you
can unplug the computer when you need to.
IMPORTANT To protect both yourself and the computer from electrical hazards,
the computer should remain turned off until you are finished connecting its
parts. Check the power switch at the back of the computer. Make sure that the
side of the switch marked with the j symbol is pressed in.
“Off ” position
Power switch
4
Chapter 1
3
Plug the other end of the power cord into a three-hole grounded outlet or power strip.
Socket end of the power cord
Power cord plug
WARNING This equipment is intended to be electrically grounded. Your
Macintosh is equipped with a three-wire grounding plug—a plug that
has a third (grounding) pin. This plug will fit only a grounded AC
outlet. This is a safety feature. If you are unable to insert the plug into
the outlet, contact a licensed electrician to replace the outlet with a
properly grounded outlet. Do not defeat the purpose of the grounding
plug!
Installing an expansion card
If you purchased an expansion card for your Macintosh, install it now. (See
Appendix B, “Installing Expansion Cards and Additional Memory,” for
instructions.) If you don’t have an expansion card, continue with the next
section, “Connecting the Mouse and the Keyboard.”
Getting Started
5
Connecting the mouse and the keyboard
The way you connect the mouse and the keyboard depends on whether the
keyboard has a built-in cable or a separate cable. If your computer came with
a PC Compatibility Card installed, you may have a two-button mouse. See the
instructions that came with the card for information about connecting a twobutton mouse.
Connecting a keyboard with a built-in cable
1
Plug the mouse cable into the recessed port on the back of the keyboard.
The plug and the port are marked with the ◊ icon (symbol). The positions of
the port and icon on your keyboard may be different from those pictured.
By the way: A port marked with the ◊ icon is called an Apple Desktop Bus
(ADB) port.
Plug the mouse into the recessed port on
the keyboard. The flat part of the plug should
be pointing down, as shown here.
This cable plugs into the Apple Desktop Bus (ADB) port,
marked with the ◊ icon, on the back of the computer.
6
Chapter 1
2
Plug the keyboard cable into the port marked with the ◊ icon on the back of the
computer.
V ADB port
Getting Started
7
Connecting a keyboard with a separate cable
1
Plug the mouse cable into the port on either side of the keyboard.
Most right-handed people prefer to use the mouse with their right hand; most
left-handed people prefer to use their left hand. Plug the mouse into the port
on the side you prefer.
The plug and the port are marked with the ◊ icon (symbol). Align the icons
before you insert the plug. (The positions of the port and icon on your
keyboard may be different from those pictured here.)
By the way: A port marked with the ◊ icon is called an Apple Desktop Bus
(ADB) port.
ADB icon
2
8
Chapter 1
Plug the keyboard cable (both ends are the same) into the other port on the keyboard.
3
Plug the keyboard cable into the port marked with the ◊ icon on the back of the
computer.
V ADB port
Getting Started
9
Adjusting the angle of the screen
You can adjust the angle of the screen to avoid glare and reflections by using
the computer’s tilt-and-swivel base. Turn the computer to either side or tilt it
slightly back or forward.
IMPORTANT You should not turn or tilt the computer while a CD-ROM is in
the drive. For more information, see “Inserting a CD-ROM disc or Other CD”
later in this chapter.
For more information on setting up your office for comfort and safety, see
Appendix A, “Health, Safety, and Maintenance Tips.”
10
Chapter 1
Connecting other equipment
If you are new to the Macintosh, it’s a good idea to get some experience using
your computer before you connect other equipment, such as a printer or
scanner. To learn basic Macintosh skills, continue with the instructions in
this chapter.
When you’re ready to connect other equipment to your Macintosh, see the
instructions in Chapter 3.
Turning the computer on for the first time
To turn the computer on for the first time, follow these steps:
1
On the back of the computer, press the side of the power switch marked with the
symbol i.
Once you turn on the main power with the power switch, you can leave it on.
From now on, you’ll be starting up and shutting down your computer using
the Power key on the keyboard. You only need to use the power switch on the
back of the computer when you connect equipment to your computer or when
you can’t use the Power key for some reason.
“On” position
Power switch
Getting Started
11
2
Press the Power key (marked with a triangle) on your keyboard.
If you have a different keyboard than the one pictured here, your Power key
may be in a slightly different location, but a triangle is always marked on or
near the key.
You hear a tone from your computer as it starts up.
12
Chapter 1
3
Check to see what’s on your screen.
You see a sequence of messages describing what is happening, followed by
the Energy Saver dialog box.
m If you see a blinking question mark, see “Solutions to Common Problems”
in Chapter 5.
m If you see anything else on your screen, or if you see nothing at all, see the
section “Problems Starting Up?” next in this chapter.
m If you are a beginning Macintosh user, press the Return key when the
Energy Saver dialog box appears.
m If you’re an experienced Macintosh user, you may want to set your energysaving options now (refer to the “Saving Energy” topic area of Macintosh
Guide, available in the Guide (h) menu, and “Saving Energy With the
Energy Saver Control Panel,” later in this chapter).
Getting Started
13
m If, when you press Return, you see the Macintosh desktop (shown here),
your system software is already set up correctly.
Skip now to the section, “What’s Next?”
Hard disk icon
Macintosh desktop
Note: To save energy, your computer is automatically set to put itself to sleep
if you haven’t used it for 30 minutes or more (the computer goes into powersaving mode and the screen turns black). If this happens while you’re setting
it up, simply press the Power key or any key but Caps Lock on the keyboard
to “wake up” the computer (it may take a few seconds). See “Saving Energy
With the Energy Saver Control Panel,” later in this chapter for more
information on setting power-saving options.
14
Chapter 1
Problems starting up?
If the screen is dark, check these items to see if you can identify the
problem:
m Is the computer turned on? The power-on light on the front of the
computer should be on. Make sure the side of the power switch
marked with the symbol i (on the back of the computer) is pressed in.
m Is the power cord connected to the computer, and is the cord plugged
into a power source?
m If the computer is plugged into a power strip, is the power strip
turned on?
m Are the keyboard and mouse cables connected correctly? (Don’t
disconnect the keyboard or mouse cable while the computer is on.
You could damage your equipment.)
m Are the screen control buttons on the front of the computer (marked
with the ¤ and ¸ icons) adjusted correctly?
m If you have an external hard disk attached to your computer, is that
hard disk turned on? Was it turned on before you turned on the
computer? If you’re not sure, turn everything off. Then turn on the
external hard disk before you turn on your computer.
If you see a blinking question mark on the screen, you probably need to
to read “Solutions to Common Problems” in Chapter 5.
Getting Started
15
What’s next?
You’ve finished setting up your computer. Continue with one of the
following steps:
m If you are new to the Macintosh, turn to the next section, “Learning
the Basics.” When you’ve learned the basic Macintosh skills, turn to the
section, “Saving Energy With the Energy Saver Control Panel” to learn
how to set energy-saving options for your computer.
m If you are an experienced Macintosh user, turn to the section “Saving
Energy With the Energy Saver Control Panel,” later in this chapter, to
learn how to set energy-saving options for your computer. Then turn to
Chapter 2, “Getting Help,” to learn about Macintosh Guide, your main
source of information when you’re working with the Macintosh.
m If you want to connect additional equipment, such as a microphone, to your
computer, see Chapter 3, “Expanding Your Computer and Using its Special
Features,” for instructions.
m If you want to install application software on your computer, see Chapter 4,
“Installing and Using Application Programs.” You’ll need this information
to properly set up any applications specifically designed for Power
Macintosh computers.
IMPORTANT If you need to turn off your computer at any point, please see
“Turning the Computer Off” later in this chapter. It is very important to use
the correct procedure for shutting down your Macintosh before turning it off.
16
Chapter 1
Learning the basics
If you are new to the Macintosh, you should begin by looking at the
easy-to-use program called the Macintosh Tutorial. The tutorial teaches you
the basic skills you need to use your computer. To start the tutorial, follow
these steps:
1
Slide your mouse along your mouse pad or desk.
Hold the mouse as shown, with the cable pointing away from you. Rest the
heel of your palm on the desk and grasp the sides of the mouse between your
thumb and fingers. Use your wrist and fingers to slide the mouse around with
the index finger resting on the mouse button. Don’t press the mouse button
(under your index finger). Notice that the arrow (8) on the screen moves in
the same direction that you move the mouse.
Mouse button
If the arrow doesn’t move, make sure that the cables connecting the mouse
and keyboard are secure and that your mouse is positioned as shown in
the illustration.
Note: If your computer came with a PC Compatibility Card installed, you
may have a two-button mouse instead of the one shown in the illustration.
2
Move the tip of the arrow (8) to the question mark (h) in the upper-right portion of
the screen.
If you run out of room on your mouse pad or desk while moving the mouse,
pick up the mouse and place it where there’s more room. (The arrow on the
screen moves only when the mouse is in contact with the mouse pad or desk.)
Getting Started
17
3
With the tip of the arrow on the question mark, press and hold down the mouse button.
A list of choices (called a menu) appears. This is the Guide (h) menu, which
is the place to go when you have a question about how to use your computer.
4
While holding down the mouse button, move the arrow until the words “Macintosh
Tutorial” are highlighted, then release the mouse button.
A window appears welcoming you to the tutorial. You can set this book aside
for now and follow the instructions on the screen. When you have completed
the tutorial, return to this book.
18
Chapter 1
Reviewing the basics
Look at the following illustrations to review the elements you use on your
screen to work with your computer.
Icons
Menu
Window
Menus
The strip across the top of the screen is called the menu bar. The symbols and
words in it represent menus of commands. To open a menu, place the pointer
on the symbol or word for the menu and press the mouse button.
Guide menu
To find an answer to a question,
look in the Guide (h) menu
Application menu
You can have several
application programs open
at once. To see which
program is active or to
switch from one program to
another, use this menu
(called the Application
menu).
Getting Started
19
Icons
Icons are small pictures that represent disks, programs, documents and
folders. You can double-click any icon to open it and see what it contains.
This icon represents your computer’s internal hard disk.
Icons like this one represent application programs, which you use to create
documents and do other work.
Icons like this one represent documents, which you can create and edit.
Icons like this represent folders. A folder contains other icons.
To throw away an item you no longer want, drag it to the Trash icon and choose
Empty Trash from the Special menu.
Windows
Windows are boxes that display text, graphics, or icons. To change the shape
or position of a window, or to close the window, use the elements shown here.
Close box
To close a window,
click the close box.
Title bar
To move a window, drag it by the middle of the title
bar (anywhere in the bar except the small boxes).
Scroll arrow
To bring hidden portions
of a window’s contents
into view, click one of the
four scroll arrows.
To bring a partially
covered window to
the front, click
anywhere in it.
20
Chapter 1
Size box
To change the shape or size of
a window, drag the size box.
Saving energy with the Energy Saver control panel
When you save energy, you save natural resources and reduce pollution. Your
Power Macintosh contains features that automatically save energy. You can
increase the energy savings by using the Energy Saver control panel to turn
your computer off if you won’t be using it for a while—for example, overnight
or over the weekend.
The Energy Saver dialog box (shown in step 3 of “Turning the Computer On
for the First Time” earlier in this chapter) appears every time you start your
computer until you open the Energy Saver control panel. Once you open the
control panel, you can keep the preset options shown there, or set your own
energy-saving options. If you do not want to set your energy-saving options
when the Energy Saver dialog box is displayed, you can click Close Message
or press Return (the Energy Saver dialog box continues to appear when you
start your computer).
Setting energy-saving options
You can get to the Energy Saver control panel by clicking Specify Settings in
the Energy Saver dialog box that appears when you start your computer or by
choosing Control Panels in the Apple (K) menu.
The Energy Saver control panel displays the options you can accept or
change. For more information on using the Energy Saver control panel, see
the “Saving Energy” topic area of Macintosh Guide, available in the Guide
(h) menu.
Putting your computer to sleep
Your Power Macintosh is preset to put itself to sleep after 30 minutes of
inactivity. When your computer goes to sleep, the screen enters a low-power
mode in which it dims and the hard disk stops spinning but remains ready to
start back up quickly. You do not lose any of the information you were
working on even if you did not save it before the computer went to sleep.
Getting Started
21
To put your computer to sleep right away, choose the Sleep command from
the Special menu, or press the Power key on the keyboard to bring up the
Shutdown dialog box pictured below.
Click here to put your computer
to sleep now.
You can set sleep options using the Energy Saver control panel, available
under Control Panels in the Apple (K) menu.
Click here to set up automatic
startup and shutdown.
Click here to have
the computer shut
down instead of
going to sleep.
Drag the slider to set how long
to wait before sleeping.
Click here to set
separate timing for
monitor sleep.
Click here to set
separate timing for
hard disk sleep.
Waking your computer from sleep
To wake the computer from sleep, press any key on the keyboard except Caps
Lock. (It may take a moment or two for the computer to awaken.) The
documents and application programs you had open when the computer went
into sleep are still open and unsaved changes are preserved.
22
Chapter 1
Accessing a sleeping computer over a network
If your computer is being used as a server, other users can still access it over
a network while it is asleep if you set server options that prevent the hard disk
from going to sleep. (You can set server options using the Preferences menu
when the Energy Saver control panel is displayed.) The network connection
does not have to be established before the computer goes to sleep. However, if
you’ve chosen to have your computer shut itself down rather than go to sleep,
other users will not be able to access it over a network after the computer
shuts itself down.
Scheduling automatic startup and shutdown
You can set your computer to start up and shut down at specified times using
the Energy Saver control panel. For information on using the Energy Saver
control panel, see the “Saving Energy” topic area of Macintosh Guide,
available in the Guide (h) menu. If there’s an unsaved document open on
your desktop when the scheduled shutdown time occurs, it is saved
automatically for you in a folder on your startup disk. The folder is named
with the date and time of the shutdown.
Click here to set
up sleep options.
Click here to set your
computer to start up
automatically. (Use
the pull-down menu
and text box to
choose frequency
and time.)
Click here to set your computer
to shut down automatically.
Getting Started
23
Inserting a CD-ROM disc or other CD
Your internal CD-ROM drive, if your computer came with one installed,
works with CD-ROM discs, standard audio compact discs (CDs), and
single-session or multisession Photo CDs. Follow these instructions to insert
a CD-ROM disc (or other CD) into your CD-ROM drive. Then follow the
instructions provided with your disc, as well as the instructions in this
manual.
WARNING Because your computer is designed to tilt and swivel on its
base (allowing you to position the monitor to minimize glare and
reflections), small (8 cm) discs may not stay in the proper position in
the CD-ROM drive. If you do use a small disc, make sure your computer
is as level as possible before you insert the disc, and don’t tilt and swivel
the base while a small disc is in the drive. If a small disc is not properly
seated, the disc or the CD-ROM drive (or both) may be damaged.
1
Start up your computer, if it’s not already on.
2
Press the Open/Close button to open the tray of the CD-ROM drive.
Open/Close button
The tray opens.
24
Chapter 1
3
Place a disc in the tray with the disc label facing up.
Make sure the disc is lying flat and centered in the tray. If you are using a
small (8 cm) disc, make sure it is centered within the inside ring on the tray.
4
Gently push the tray in, or press the Open/Close button, to close the tray.
In a few moments, an icon for the disc appears on your screen.
For instructions on ejecting a CD-ROM disc or other CD, see the “CD-ROM
Discs” topic area of Macintosh Guide, available in the Guide (h) menu. For
instructions on using Macintosh Guide, see Chapter 2 of this manual.
Getting Started
25
Turning the computer off
Using the Power key
To turn the computer off using the Power key (marked with a triangle) on the
keyboard, follow these instructions:
1
If the computer is in sleep, press any key on the keyboard except Caps Lock to wake it.
For information on the sleep feature of your Macintosh, see “Saving Energy
With the Energy Saver Control Panel” earlier in this chapter.
2
Press and hold the Power key on the keyboard for about 2 seconds.
The following dialog box appears on the screen:
3
26
Chapter 1
Press the Return key on the keyboard (or click the Shut Down button in the dialog box).
Using the Shut Down command
You can also turn your computer off by using the Shut Down command in the
Special menu. Follow these steps:
1
If the computer is in sleep, press the Power key (or any key on the keyboard except Caps
Lock) to wake it.
2
Move the tip of the arrow to the word “Special” at the top center of the screen.
If the word “Special” does not appear in the menu bar at the top of the
screen, you’re not working in the Finder, the application you need to be in
when you shut down your computer. Choose Finder from the Application
menu (at the far right of the menu bar). Then try step 2 again.
3
With the tip of the arrow on the word Special, press and hold down the mouse button.
4
While holding down the mouse button, move the arrow until the words “Shut Down” are
highlighted, then release the button.
To turn the computer on again, just press the Power key on the keyboard.
Getting Started
27
If you can’t shut down your computer
If a problem with the computer prevents you from using the Power key on the
keyboard or choosing Shut Down—for example, if the computer “freezes” so
that the pointer does not respond to the mouse—you can turn off the
computer by pressing the power switch on the back of the computer. (The
power switch is near the location where the power cord plugs into the back of
your computer.) Use this method only if you cannot choose Shut Down or
Restart following the instructions in “Using the Power Key” or “Using the
Shut Down Command.”
IMPORTANT You could lose unsaved work if you use the power switch on the
back of the computer to turn off your computer. Only use the power switch
when there is a problem that prevents the computer from being turned off
with the Power key on the keyboard or the Shut Down command. To make
sure your work is saved, use the Power key on the keyboard or the Shut Down
command.
Turning the computer on
To turn the computer on after you’ve shut it down with either the menu
command or the keyboard:
m Press the Power key (marked with the triangle) on the keyboard.
Leave the power switch on the back of your computer in the “on” position.
(The side of the switch marked with the i symbol should be pressed in.)
28
Chapter 1
Where to find answers
When you have questions about using your Macintosh, there are several
places you can look for answers.
In this book
Power Mac
intosh
User’s Man
ual
Use this book to help you set up your computer and learn about it,
or to find solutions to problems.
In the Guide menu
The Guide menu (marked with the h icon) is your main source
of information about the Macintosh. To learn how to get different
kinds of help from the Guide menu, see Chapter 2 in this book.
In other manuals
For answers to questions about other equipment or about
application programs you have purchased, see the manuals
that came with the equipment or programs.
In the About Apple Extras file
The Apple Extras folder on your hard disk contains a SimpleText
document called About Apple Extras (often called a “Read Me” file)
with important information about some of the application programs
included with your computer. Read Me files can also be found
inside application folders.
From Apple’s customer support hotline
If you can’t find an answer in any of the materials provided, call the
customer support hotline. (The phone number for the hotline is in
the service and support information that came with your computer.)
If you have problems with a particular application program, contact the
manufacturer of the program. See “Obtaining Online Support and Updated
Apple Software,” in Chapter 5 for information about getting updated Apple
software.
Getting Started
29
Use the instructions in this
chapter to learn about the help
available to you in the Guide menu.
2
Getting Help
The Guide menu is your main source of information when you’re working
with your computer. The menu is identified by a question mark (h) in the
upper-right corner of the screen.
31
Getting answers to your questions
When you have a question while working with your computer, you can get the
answer by choosing Macintosh Guide from the Guide (h) menu.
1
Pull down the Application menu (in the upper-right corner of the screen) and choose
Finder to make it the active application program.
A checkmark in the menu indicates that the Finder is the active program.
2
Pull down the Guide menu (marked with the h icon) and choose Macintosh Guide.
The Macintosh Guide window appears.
Whenever you use Macintosh Guide, its window remains in front of other
windows. If the window gets in your way, you can move it by dragging its
title bar (the gray bar across the top of the window).
32
Chapter 2
3
Notice the three buttons at the top of the window: Topics, Index, and Look For.
Macintosh Guide gives you three ways of finding information:
m Topics lets you choose from a list of general subjects; it is like the table of
contents in a book.
m Index lets you choose from an alphabetical list of more specific subjects; it
is like the index in a book.
m Look For lets you search for information related to a specific word or phrase
that you type.
In the following sections you will practice using each method.
If you have problems while using Macintosh Guide, see “Tips for Using
Macintosh Guide” at the end of this section.
Getting answers with the Topics button
1
In the Macintosh Guide window, click the Topics button.
A list of general topics appears on the left side of the Macintosh Guide
window. (Depending on the hardware and software you have, the list of topics
may look different.)
Getting Help
33
2
Click either “Customizing Your Computer,” or “Setting Options,” whichever is available,
in the list of topics.
When you click any topic area, a list of related questions appears on the right
side of the Macintosh Guide window.
To get instructions,
click a question…
…and then click OK.
3
Click the question “How do I set the time and date?” and then click OK. Or double-click
the question.
A small window appears with instructions for you to follow.
If you want to
return to the main
Macintosh Guide
window, click this
Topics button.
4
Click here to see the next
step (if there is one).
Read and follow the instructions in this window.
Macintosh Guide provides step-by-step instructions to answer the question
you selected. When you have completed each step, click the right arrow in the
lower-right corner to see the next step.
5
When you have completed all the steps, click the Topics button in the lower-left corner to
return to the main Macintosh Guide window.
Now continue with the next section.
34
Chapter 2
Getting answers with the Index button
1
In the Macintosh Guide window, click the Index button.
An alphabetical list of subjects appears on the left side of the window.
Slider
Scroll bar
2
Scroll through the alphabetical list until the phrase “background pattern” is visible.
You can scroll through the list either by dragging the slider to the letter B or
by using the scroll bar at the right of the list.
3
Click the phrase “background pattern” in the alphabetical list.
When you click any index entry, a list of related questions appears on the
right side of the Macintosh Guide window.
To get instructions,
click a question…
…and then click OK.
Getting Help
35
4
Click the question “How do I change the background pattern?” and then click OK. Or
double-click the question.
A small window appears with instructions for you to follow.
If you want to
return to the main
Macintosh Guide
window, click this
Topics button.
5
Click here to see the next
step (if there is one).
Read and follow the instructions in the window.
Macintosh Guide provides step-by-step instructions to answer the question
you selected. When you have completed each step, click the right arrow in the
lower-right corner to see the next step.
6
When you have completed all the steps, click the Topics button in the lower-left corner to
return to the main Macintosh Guide window.
Now continue with the next section.
36
Chapter 2
Getting answers with the Look For button
1
In the Macintosh Guide window, click the Look For button.
A small box appears on the left side of the window, where you can type text.
To activate the text
box, click here.
Type a word or
phrase in the
text box…
…and then click here.
2
Click the arrow button to activate the text box.
3
Type “trash” in the text box and then click Search.
When you click Search, a list of questions related to the word or phrase you
typed appears on the right side of the Macintosh Guide window.
To get instructions,
click a question…
…and then click OK.
Getting Help
37
4
Click the question “How do I turn off the Empty Trash warning?” and then click OK. Or
double-click the question.
A small window appears with instructions for you to follow.
If you want to close
Macintosh Guide,
click here.
Click here to see the next
step (if there is one).
5
Read and follow the instructions in the window.
Macintosh Guide provides step-by-step instructions to answer the question
you selected. When you have completed each step, click the right arrow in the
lower-right corner to display the next step.
6
38
Chapter 2
When you have completed all the steps, click the close box in the upper-left corner to
close Macintosh Guide.
Tips for using Macintosh Guide
Here are a few tips for using Macintosh Guide effectively:
m Macintosh Guide is available only when you are in the Finder—the
desktop area where you can see the icons of disks, folders, and files.
(Other programs may also have help available in the Guide menu,
however.) If you don’t see Macintosh Guide in the Guide menu, pull
down the Application menu (to the right of the Guide menu) and
choose Finder.
m Follow the steps when you’re instructed to; don’t skip ahead or read
ahead. That way the computer can check to make sure you’ve done a
step correctly.
m Unlike most windows, the Macintosh Guide window stays in front of
other windows on the screen so that your instructions are never
covered. If you need to move the Guide window out of the way, drag
it by the title bar at the top of the window.
You can also move the window out of the way by clicking the zoom
box. Click the box once to shrink the window; click it a second time
to expand the window to its original size.
m If you need more information about an instruction or a term, click the
button labeled “Huh?” to get further explanation. (The “Huh?” button
is dimmed when no additional information is available.)
m If you want to return to the main Macintosh Guide window, click the
Topics (or h) button in the lower-left corner of the Guide window.
m When you’re finished using Macintosh Guide, click the close box in
the upper-left corner of the window.
Close box
Title bar
Zoom box
Right arrow
Topics button
“Huh?” button
Getting Help
39
Identifying objects on the screen
Sometimes you’ll see an unfamiliar item on the screen and ask yourself,
“What’s that?” You can get an answer by using a Macintosh feature known as
Balloon Help.
Balloon Help explains the function of icons, menus, commands, and other
items on the Macintosh screen in balloons like those you see in comic strips.
Follow these steps to use Balloon Help:
1
Pull down the Guide menu (marked with the h icon) and choose Show Balloons.
2
Point to any object on the screen that you want to identify.
A balloon appears next to the object. In the following illustration, for
example, pointing to the Trash displays a balloon that explains how to use the
Trash to throw items away.
Although balloons appear next to items when you point to them, the way
you work does not change; you can still select icons, choose commands, and
so on.
3
40
Chapter 2
When you’re finished using Balloon Help, choose Hide Balloons from the Guide menu.
Learning useful shortcuts
You can perform many tasks in the Finder more quickly if you use keyboard
or mouse shortcuts. For example, instead of clicking an icon and choosing
Open from the File menu, you can simply double-click the icon to open it.
Follow these steps to learn keyboard and mouse shortcuts:
1
Pull down the Guide menu (marked with the h icon) and choose Shortcuts.
The main Macintosh Shortcuts window appears.
2
Click one of the category buttons.
Another window appears, describing shortcuts for that category.
If you want to
close the window,
click here.
Click the Topics
button to return to the
main Macintosh
Shortcuts window for
more categories.
Click here to see the next
window (if there is one).
Getting Help
41
3
Read about the shortcuts available for the category you selected.
Click the right arrow in the lower-right corner of the window to display the
next window (if there is one).
4
42
Chapter 2
When you finish reading about the shortcuts for your category, click the Topics button in
the lower-left corner to return to the main Macintosh Shortcuts window. Or click the
close box in the upper-left corner to close the window.
Read this chapter for information on expanding
your computer system with additional hardware
or by connecting to a network.
3
Expanding Your Computer
and Using Its Special Features
The illustration on the next page shows the basic computer system you now
have. You can expand your computer system by connecting additional
hardware (such as headphones, a printer, modem, or second monitor for video
mirroring) to its external ports or by connecting it to a network.
You can also expand your computer by installing items inside the computer
cover. Items you can install include additional random access memory
(RAM), a High Performance Module (256K Level 2 cache), and expansion
cards. Instructions for installing these internal accessories are provided in
Appendix B, “ Installing Expansion Cards and Additional Memory,” later in
this manual.
This chapter also tells you how to use some of the special features of your
Macintosh:
m using the sound control buttons
m using the screen control buttons
m using the built-in microphone
43
Built-in microphone
Color display
Your built-in monitor can
display thousands of colors.
CD-ROM drive (optional)
Floppy disk drive
C CD-ROM drive
- Sound control buttons
Open/Close button
Use these buttons to
change the volume of
the computer’s sound.
¸ Screen control buttons
Use these buttons to lighten
or darken your screen.
P Power key
Use this key to turn your
computer on and off.
Stereo speakers
Tilt-and-swivel base
Remote control sensor
Power-on light
A green light indicates
that the computer is on.
f Headphone jack
Keyboard
Mouse
Your computer’s ports and connectors
Headphone jack
f
Video input card
(optional)
Apple Desktop Bus
(ADB) port
44
Chapter 3
Connects your Macintosh to a video camera, VCR, or other
video equipment.
V
Printer port
[
Modem port
W
TV tuner card
(optional)
Connects your Macintosh to standard headphones.
Connects your Macintosh to an input device, such as
a keyboard or a trackball.
Connects your Macintosh to a printer, LocalTalk network, or
GeoPort devices, such as the GeoPort Adapter and the
QuickTake 150 digital camera.
Connects an external modem or GeoPort devices, such as the
GeoPort Adapter and the QuickTake 150 digital camera to
your Macintosh.
Connects your Macintosh to an external TV antenna or cable
TV service.
g SCSI port
Power switch
≤ Power socket
V
PCI card access cover
Video input card
(optional)
External video connector
(optional)
Apple Desktop Bus
(ADB) port
Communication card
access cover
[ Printer port
- Sound output port
W Modem port
≈ Sound input port
Internal hard disk drive
SCSI port
TV tuner card (optional)
g
F Security lock port
Connects your Macintosh to SCSI equipment, such as external
hard disk drives and scanners.
PCI card access cover
Covers port for optional Peripheral Component Interconnect
(PCI) slot expansion card.
External video
connector (optional)
Connects your Macintosh to a presentation system or a second
monitor for video mirroring.
Communication card
access cover
Covers port for optional communication card or modem.
Sound output port
-
Sound input port
≈
Security lock port
Connects your Macintosh to sound output equipment, such as
externally powered (amplified) speakers.
Connects your Macintosh to another audio source, such as a
compact disc or audio cassette player.
You can attach a security lock to your Macintosh. See your
computer products retailer for security lock devices that work
with your computer.
Expanding Your Computer and Using Its Special Features
45
Using the sound control buttons on your computer
There are two sets of buttons on the front of your Macintosh. The set on the
right (marked with the - icon) is for sound control. You can use these buttons
to increase or decrease the volume of the sound your Macintosh plays:
m Press the button on the right to make the sound louder.
m Press the button on the left to make the sound softer.
- Sound control buttons
You can also use the Monitors & Sound control panel to adjust the sound or
to turn
3D Surround Sound technology on or off. For more
information, see the “Sound” topic area of Macintosh Guide, available in the
Guide (h) menu.
46
Chapter 3
Using the screen control buttons on your computer
You can adjust the level of light and dark on the screen of your built-in
monitor by using the screen control buttons on your computer (marked with
the ¸ icon).
m Press the button on the right to brighten your screen.
m Press the button on the left to darken your screen.
¸ Screen control buttons
You can also use the Monitors & Sound control panel to control the level of
light and dark on the screen or to change the screen resolution to show larger
or smaller images. For more information, see the “Monitors” topic area of
Macintosh Guide, available in the Guide (h) menu.
Expanding Your Computer and Using Its Special Features
47
Using the built-in microphone
Your Macintosh comes with a built-in microphone for recording live sounds.
The microphone is highly sensitive. Once you’ve turned it on (which you do
with a sound-recording application program), it can pick up sounds within a
range of several feet. For information on recording sound, see the “Sound”
topic area of Macintosh Guide, available in the Guide (h) menu.
Built-in microphone
WARNING Do not stick any small objects into the built-in microphone.
Doing so may damage your equipment.
48
Chapter 3
Connecting a second monitor for video mirroring
If you have the optional Apple external video connector, you can connect a
second, external monitor to your computer to display the same images that are
on the computer’s built-in monitor. Displaying your computer’s images on a
second monitor, called video mirroring, is useful for presentations.
If your computer doesn’t have the optional Apple external video connector,
you can install one.
Apple External Video Connector installed
The external monitor must use the same resolution and timing as the built-in
monitor. Depending on what type of monitor you have added, you may need
to change the built-in monitor’s setting to one that the external monitor is
capable of displaying.
If you want to display your built-in monitor’s images on a standard TV or
record them using a VCR, you’ll need the Apple Presentation System, which
adds these capabilities when used with the Apple external video connector
kit. The Apple external video connector kit and the Apple Presentation
System are available for purchase from computer stores.
For more information about the monitors that you can connect to your
computer for video mirroring, see the Technical Information booklet that came
with your computer.
Expanding Your Computer and Using Its Special Features
49
Connecting external SCSI devices
Your computer has a port for connecting devices that use the Small Computer
System Interface (SCSI, pronounced “skuh-zee”). SCSI devices commonly
used with the Macintosh include hard disk drives, CD-ROM drives, scanners,
some printers, and tape or cartridge backup drives.
The SCSI port permits high-speed communication between the computer and
the device. The SCSI icon appears below the port on the computer’s back
panel.
SCSI port
SCSI icon
You can connect SCSI devices to the SCSI port in a chain. The first device in
the chain plugs into the SCSI port; the second device plugs into the first
device, and so on.
You can attach up to six external SCSI devices to the SCSI port. All SCSI
devices connected to this chain must have their own unique ID number (no
two devices can use the same ID number). If your computer came with the
optional CD-ROM drive installed, this drive is also part of the SCSI chain
and uses SCSI ID number 3.
IMPORTANT “Before You Connect a Device” and “Connecting a SCSI Device,”
both later in this section, contain general instructions for attaching SCSI
devices to your computer. Be sure also to follow the specific instructions that
came with your external hard disk drive or other SCSI device when
connecting the device to your Macintosh.
50
Chapter 3
Before you connect a device
Before you connect a SCSI device to your Macintosh, be sure to complete
these tasks:
m Make sure each SCSI device connected to your Macintosh has its own,
unique ID number from 0 to 6. If your computer came with the optional
CD-ROM drive installed, make sure other SCSI devices you add to the
chain do not use ID number 3. See the instructions that came with each
SCSI device for information on checking and setting its SCSI ID number.
IMPORTANT If you use two or more devices attached to the same SCSI
interface with the same ID number, your equipment could malfunction and
you could lose data as a result.
m Make sure you have the appropriate cable for attaching the SCSI device to
your Macintosh.
If the device is the first or only one you’re connecting, use a SCSI system
cable to connect it to the computer’s SCSI port:
SCSI system cable
If the device is not the first one, use a SCSI peripheral interface cable to
connect it to the last device in the chain:
SCSI peripheral interface cable
IMPORTANT The total length of the cables in a SCSI chain should not exceed
6 meters (20 feet). SCSI cables must have a 110-ohm impedance. For best
results, use SCSI cables manufactured by Apple Computer.
Expanding Your Computer and Using Its Special Features
51
m Make sure that the last (or only) device in the SCSI chain has a terminator.
Make sure that no other external SCSI device has a terminator.
Some external SCSI devices from manufacturers other than Apple have
built-in terminators. (Check the information that came with the device.) If
the device at the end of the SCSI chain does not have a built-in terminator,
you need to attach an external terminator.
SCSI terminator
If your SCSI device has a built-in terminator, it should be the last device in
the chain, or you may have your Apple-authorized service provider remove
any extra built-in terminators. You can attach or remove external terminators
yourself.
52
Chapter 3
Connecting a SCSI device
Use these general instructions in conjunction with the instructions that came
with your SCSI device:
1
Turn off your Macintosh.
2
Make sure the SCSI device is switched off.
WARNING Do not connect or disconnect any device while the device or
your Macintosh is turned on. Doing so could damage the device, your
computer, or both.
3
Use a SCSI cable to connect the device either to the computer’s SCSI port or to the last
SCSI device already in the chain.
IMPORTANT Make sure the device you’re connecting is terminated or your
computer may not be able to start.
4
Turn on all devices in your SCSI chain.
IMPORTANT Always turn on any external SCSI devices connected to your
Macintosh before turning on the computer itself. Otherwise, your computer
won’t be able to recognize that the SCSI devices are connected to it and your
computer may not be able to start.
5
Install any necessary device drivers (software that makes a device work with your
computer).
Drivers needed for a SCSI device usually come on a floppy disk with the
device. (If no drivers come with the device, contact the device manufacturer.)
Note: If you experience problems after connecting a SCSI device, see the
troubleshooting information in Chapter 5 for possible solutions.
Expanding Your Computer and Using Its Special Features
53
Connecting to an Ethernet network
If your computer came with the optional Ethernet card, you can connect your
Macintosh to any standard high-speed Ethernet network. You can connect
your Macintosh to an existing Ethernet network that uses thin coaxial cables,
10BASE-T twisted pair cables, thick coaxial cables, or other standard cables.
You may need to purchase an appropriate Apple Ethernet media adapter or
other compatible media adapter to connect your Macintosh to a network.
(Consult the service and support information that came with your computer
for instructions on how to contact an Apple-authorized service provider or
Apple for more information on Apple Ethernet media adapters.)
If you install an Ethernet card later on, you’ll need to install the software that
comes with the Ethernet card, then change the network connection in a
control panel. (For instructions on how to select a network connection and
other information about using your Macintosh on a network, see the
“Networks” topic area of Macintosh Guide, available in the Guide [h] menu.)
IMPORTANT Your Macintosh works with EtherTalk Phase 2 (AppleTalk
Phase 2 Protocols for Ethernet networks) and TCP/IP. Non-Apple products
that you can use to communicate over Ethernet using protocols are also
available. Your Macintosh does not work with EtherTalk Phase 1 (AppleTalk
Phase 1 protocols for Ethernet networks).
Note: The use of an Ethernet card will make your Macintosh a Class A
computing device, according to FCC regulations.
54
Chapter 3
Read this chapter for information on
installing and using application
programs with your computer.
4
Installing and Using Application Programs
Your computer has several application programs already installed, as well as
some applications that you must install before you can use them. The
applications that come with your computer include
m AppleScript, which allows you to automate any actions you perform
repeatedly on your Macintosh
m PowerTalk, which provides built-in mail and collaboration services (for use
only with networks)
m QuickDraw GX, which gives your computer more powerful printing
capabilities
m Apple Video Player, which you use to watch video or TV on your computer
m QuickDraw 3D, which gives your computer the ability to display graphics
in three dimensions
m PlainTalk, which allows your computer to understand spoken commands in
English and Mexican Spanish
You’ll find these as well as other applications in the Apple Extras folder on
your hard disk. To find out if an application needs to be installed, look inside
the application’s folder for an icon labeled Installer. If you find an Installer
icon and want to use that application, double-click the Installer and follow the
instructions on the screen.
Tip: To conserve memory, only install the applications you think you’ll use. If
you install an application that you find you don’t use, you can remove it later
to free memory. See “Increasing Memory Available to Run Applications” later
in this chapter for instructions on “uninstalling” applications.
55
You may want to experiment with AppleScript, one of the applications on
your hard disk. With AppleScript you can automate tasks in the Finder and
other scriptable applications (applications that support AppleScript).
Instructions for using AppleScript are also included in the AppleScript folder.
With Apple Video Player and a video input card, you can watch video on your
computer. With Apple Video Player, a video input card, and a TV tuner card,
you can watch video and TV. For instructions on using Apple Video Player,
open Apple Video Player and then choose Apple Video Player Guide from the
Guide (h) menu.
Installing application programs
You’ll probably want to buy and install additional application programs. See
the manuals you receive with your applications for instructions on installing
and using them.
Note: Be sure you’re acting within the terms of the software license
agreement that comes with your application program before you install the
program on your computer. The license agreement specifies how many copies
of the program you can make for yourself and others.
In most cases, you’ll install an application program on your internal hard disk
from floppy disks that contain the application. The following illustration
shows how to insert a floppy disk in your computer’s disk drive.
Insert the floppy disk, metal
end first, into the floppy disk
drive of your computer.
56
Chapter 4
To use your applications most effectively, follow these guidelines:
m Put only one copy of each application on your hard disk. Having more than
one copy can cause errors.
m Whenever you copy an application disk to your hard disk, be careful not to
copy a System Folder. Always check to see what you’ve copied, and drag
any extra System Folders to the Trash.
m If an application malfunctions consistently, try installing a fresh copy. If
that doesn’t help, find out from the software manufacturer whether your
version of the application is compatible with the system software you’re
using.
For instructions on how to eject floppy disks, see the “Disks” topic area of
Macintosh Guide, available in the Guide (h) menu.
Working with several applications at a time
You can open as many application programs and desk accessories as your
computer’s memory allows.
All open applications are listed in the Application menu at the right end of
the menu bar. The name of the active application (the one you’re using right
now) has a checkmark next to it, and its icon appears in the menu bar.
The Finder icon
Commands to hide or
display open windows
A checkmark
indicates the active
program.
Open programs
Finding out which applications are open
If you have several applications and windows open, you can find out which
application is active and which other applications are open by pulling down
the Application menu.
Installing and Using Application Programs
57
Switching applications
You can switch to another open application or desk accessory by choosing its
name from the Application menu.
If an application’s icon is dimmed in the menu, that means its windows are
hidden. Choosing the application from the Application menu displays its
windows.
You can also switch to another application by clicking in a window that
belongs to an open application, or by double-clicking an application icon (or
the icon of a document that was created with the application).
Increasing memory available to run applications
You can increase the memory available to run your application programs by
changing memory settings and removing software that you may not need.
Each of these options is discussed below.
Turning virtual memory on
Virtual memory uses space on your computer’s hard disk to create extra
random-access memory (RAM) to run your applications. Virtual memory
allows your computer to run more applications at the same time, and to have
more windows open at the same time, but it can result in slightly slower
performance. Also, some application programs may not perform optimally
when virtual memory is turned on.
To turn virtual memory on or off, use the Memory control panel. See the
“Memory” topic area of Macintosh Guide, available in the Guide (h) menu
for more information.
Removing software that you may not need
If you have previously installed some or all of the software in the Apple
Extras folder (such as QuickDraw 3D or QuickTime Conferencing), you can
remove or “uninstall” the software if you are not using it. Removing software
like this will make more memory available for running applications.
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Chapter 4
To remove software, follow these steps:
1
Start up your computer from the system software CD-ROM disc that came with your
computer.
For detailed steps, see “Starting Up From a CD-ROM Disc” under
“Initializing a Hard Disk” in Chapter 5, “Troubleshooting.”
2
Open the Apple Extras folder on the CD-ROM disc.
3
Open the folder for the software you want to remove.
4
Double-click the Installer icon to open the Installer program.
The Installer’s Welcome screen may appear.
5
Click OK.
The Easy Install dialog box appears.
6
Choose Custom Remove from the pop-up menu.
The Custom Remove dialog box appears, listing the software components that
can be removed.
7
Scroll through the list of components, clicking the checkbox next to each component
you want to remove.
To get additional information about each component listed, click the box with
the letter i in it to the right of the component.
8
Click Remove.
9
Follow the instructions that appear on the screen.
10
When you see a message reporting that the removal was successful, click Quit.
11
Restart your Macintosh.
The software is removed and your computer is ready to use. If you want to
remove more software, you can repeat the steps in this section.
Installing and Using Application Programs
59
Hiding and showing windows on the desktop
You can hide all windows except those of the active application by choosing
Hide Others from the Application menu.
The other applications remain open even though their windows are hidden.
When you switch to another application, its windows become visible again.
If you want to see all the open windows, choose Show All from the
Application menu.
Backing up your files
Making backup copies of important files is good protection against possible
damage to the originals.
m You can back up files stored on your hard disk by copying them to floppy
disks.
m You can back up an entire floppy disk by copying it to another floppy disk,
or to a hard disk.
m You can use a commercial backup application to copy new and changed
files from a hard disk to another hard disk, to a tape drive, or to a series of
floppy disks.
m If your computer is on a network, you can back up files by copying them to
a shared disk on the network.
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Chapter 4
Using Power Macintosh application programs
Your Power Macintosh is compatible with most application programs
intended for use with Macintosh computers. But certain applications are
designed especially for Power Macintosh computers. (These are sometimes
called “native” applications.) You’ll find that these applications take best
advantage of your computer’s speed.
Special memory requirements
Some Power Macintosh applications may be slightly larger than other
applications and may take up more memory. If you find that you are running
out of memory when you use your Power Macintosh applications, you can use
space on your computer’s hard disk as additional memory. For instructions on
how to use hard disk space as memory, see the “Memory” topic area of
Macintosh Guide, available in the Guide (h) menu.
You can also add more memory to your computer. See Appendix B,
“Installing Expansion Cards and Additional Memory” for more information.
Using older Macintosh applications
If you experience problems using an older Macintosh application, it may be
incompatible with your Power Macintosh. You may be able to use your older
application if you turn off the Modern Memory Manager in the Memory
control panel.
Installing and Using Application Programs
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Chapter 5
Troubleshooting
II
part
Consult this chapter if you experience
problems using your computer.
5
Troubleshooting
When you have questions
If you want to know how to do a particular task with your computer, refer
to Macintosh Guide in the Guide (h) menu. For instructions on using
Macintosh Guide, see Chapter 2 of this manual.
When you run into trouble
While you’re using your computer, you may occasionally see a bomb icon
or an error message, or you may have a problem such as the pointer (8)
“freezing” on the screen.
If you have trouble with your computer, take a few minutes to read the
information in this chapter. If your problem is related to a particular
procedure, you should also look for information on that procedure in
Macintosh Guide, available in the Guide (h) menu. For additional
troubleshooting information and a list of common questions relating to your
system software, see the “Troubleshooting” topic area of Macintosh Guide.
If you are unable to access Macintosh Guide (for example, if your screen
is “frozen”), refer to this chapter to see if you can resolve the problem.
65
Take your time
When you see an error message, you don’t have to take action immediately.
The message stays on the screen until you click the OK button or turn off the
Macintosh.
To help diagnose and correct the problem, gather as much information on the
situation as you can before starting over.
m Make a note of exactly what you were doing when the problem occurred.
Write down the message on the screen and its ID number (if any). Also list
the programs you were using and the names of any items you know have
been added to the System Folder since the system software was installed.
This information will help a service person diagnose the problem. (It is
helpful to keep a printed copy of the items in your System Folder. For
instructions on printing the contents of a folder, see the “Printing” topic
area of Macintosh Guide, available in the Guide (h) menu.)
m Check the screen for any clues. Is a menu selected? What programs and
document icons are open? Note anything else that seems relevant.
m If you were typing text and were not able to save it before the problem
occurred, you can write down the parts of the text still visible on the
screen so that some of your work will be easy to replace.
m Ask other Macintosh users about the problem you’re having; they may have
a solution for it.
If you need repair service, consult the service and support information that
came with your computer for instructions on how to contact an Appleauthorized service provider or Apple for assistance.
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Start over
Often you can eliminate a problem simply by clearing the computer’s memory
and starting over.
If you can, save any open documents before restarting the Macintosh. If
your system is frozen and does not respond to anything you do, or if you
have a “bomb” message on the screen, saving may not be possible. You can
try pressing x-Option-Esc to quit the program in use when the problem
occurred; if this works, you can then save the documents open in other
programs before restarting. (Be sure to restart the computer immediately after
you save your documents—quitting a program using x-Option-Esc may leave
corrupted data in the computer’s memory. This corrupted data is erased when
you restart the computer.)
To restart your Macintosh, try the following steps:
m If you can, choose Restart from the Special menu or from the dialog box that’s
on screen.
Dialog boxes contain messages from the computer. If something goes
wrong, a message may appear on the screen, asking you to restart the
computer.
m If you can’t choose Restart, press the Power key on the keyboard.
Select Restart from the dialog box that appears.
m If the Power key on the keyboard doesn’t work, hold down the x and Control keys
while you press the Power key on the keyboard (marked with a triangle).
This key combination restarts the computer. (Use this key combination
only when you can’t choose Restart from the Special menu.)
m If your computer still does not respond, turn it off with the power switch on the back
of the computer, wait at least 10 seconds, and then turn it on again.
m If you suspect that the problem is with other equipment, such as a printer or an
external hard disk that’s attached to your computer, turn that equipment off for 10
seconds or longer, then turn it on again and restart the Macintosh.
Troubleshooting
67
Rebuild your desktop
A process known as “rebuilding the desktop” helps your Macintosh keep
track of data on your startup disks. (Although you usually use the hard disk in
your computer as a startup disk, you can also start up from any other disk that
has system software installed.)
Rebuilding your desktop can solve a number of problems, such as when
application documents are no longer represented by application-specific icons
(and are instead represented by generic icons on the desktop), or when a
document won’t open when you double-click it.
Some extensions may interfere with rebuilding your desktop. To prevent
problems, you’ll need to turn off all extensions except Macintosh Easy Open
before you rebuild your desktop. When you finish rebuilding the desktop, turn
the extensions you normally use back on.
To rebuild the desktop of a startup disk, follow these steps:
1
Open the Extensions Manager control panel by choosing Extensions Manager from the
Control Panels submenu of the Apple (K) menu.
2
From the Sets pop-up menu, choose Save Set.
3
In the Save Set dialog box, type a name for your set of selected extensions (for example,
“My Extensions”) and click OK. The name of your set is added to the Sets pop-up menu.
This saves your current set of extensions.
4
Choose All Off from the Sets pop-up menu to turn off all extensions.
5
Turn on Macintosh Easy Open by clicking it in the list (under Control Panels) so that a
checkmark appears beside it.
6
Restart your computer while holding down the Option and x keys.
Do not release the keys until you see a message asking whether you want to
rebuild the desktop.
7
Click OK.
The desktop is rebuilt.
IMPORTANT Do not stop the desktop-rebuilding process. Doing so could cause
problems with your system software.
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8
Open the Extensions Manager control panel by choosing Control Panels from the
Apple (K) menu. When the Control Panels window appears, double-click the Extensions
Manager icon.
9
From the Sets pop-up menu, choose the name you gave your set of extensions in step 3
of these instructions.
This restores your original set of extensions.
10
Restart your computer to activate the extensions.
Solutions to common problems
This section contains descriptions of problems you could experience with
your computer. Some problems may be caused by your CD-ROM drive, so if
you don’t find your problem here, be sure to check the section “Solutions to
CD-ROM Problems” later in this chapter.
The computer is turned on but the screen is dark.
One of the following is probably the cause:
m The Macintosh is not getting power.
Check that the computer’s power cord is firmly connected to the computer,
that the other end is plugged into a grounded electrical outlet, and that the
outlet has power.
m Your computer has gone to sleep due to inactivity. “Wake it up” by pressing
any key on the keyboard except Caps Lock. See “Saving Energy with the
Energy Saver Control Panel” in Chapter 1 for more information about
computer sleep.
m You have a screen saver program that darkens the screen when the
computer has not been used for a certain period of time.
Press a key or move the mouse to turn off the screen saver.
m The screen control buttons (¤ and ¸) are not adjusted properly.
Adjust the brightness and contrast controls if necessary.
Troubleshooting
69
The computer does not start and you have just installed DIMMs, a High Performance
Module (256K Level 2 cache), or expansion cards.
You may need to press the reset button on the main logic board.
m Open your computer following the instructions in “Opening the
Computer,” in Appendix B of this manual.
m Press the reset button on the logic board, and then slide the logic board
back into the computer.
m Reconnect all cables and then restart your computer.
When you press the reset button, some of your computer’s software settings
will change. You should open the control panels for the date and time,
keyboard, and mouse to make sure that they are set the way you want them.
For more information about working with control panels, see the
“Customizing Your Computer” topic area of Macintosh Guide, available in the
Guide (h) menu.
1 Press the reset button.
2 Gently but
firmly push on the
vertical plate until the
logic board is solidly back in place.
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The computer does not start up from the hard disk.
Try the following:
m Use the Drive Setup program to make the disk available. Drive Setup is
located in the Utility folder on the CD that contains your system software.
For instructions, start Drive Setup, then choose Drive Setup Guide from
the Guide (h) menu.
m If the hard disk is internal, shut down your computer, wait at least 10
seconds, and then turn it on again.
m If the startup hard disk is external, make sure that it is turned on and that
its cable is connected firmly; then restart the Macintosh.
m Check the ID numbers of all SCSI equipment connected to your computer.
Each SCSI device must have its own unique ID number. If your computer
came with the optional CD-ROM drive installed, it has SCSI ID number 3.
See the manuals that came with your SCSI equipment for information on
setting SCSI ID numbers.
m If the hard disk is your startup disk, start your computer using the Disk
Tools floppy disk or (if you have a built-in CD-ROM drive) with the
CD-ROM disc that contains system software. (For instructions on how to
start up your computer from the CD-ROM disc, see “Starting Up From a
CD-ROM Disc” in the section “Initializing a Hard Disk” later in this
chapter.) Then follow the instructions in “Testing and Repairing a
Damaged Disk” later in this chapter to test your startup hard disk and
repair any damage.
If repairing the disk doesn’t help, follow the instructions in “Installing or
Reinstalling System Software” later in this chapter to reinstall system
software on your startup hard disk.
The screen image is off center.
If the picture on your screen appears to be off center, use the centering
controls on the back of the computer to adjust it. Use a small screwdriver to
turn the controls.
Vertical centering control
Horizontal centering control
Troubleshooting
71
The computer’s clock keeps time inaccurately.
If your clock begins to keep time inaccurately, have an Apple-authorized
service provider replace the battery. Consult the service and support
information that came with your computer for instructions on how to contact
an Apple-authorized service provider or Apple for assistance.
When you start up, a disk icon with a blinking question mark appears in the middle of
the screen.
This icon indicates that your Macintosh cannot find the system software it
needs to start up. One of the following is probably the cause:
m Your computer may be having a problem recognizing equipment that uses
the Small Computer System Interface (SCSI).
Turn off all SCSI equipment and disconnect the first SCSI device in the
chain from your computer’s SCSI port. Then restart the computer. If the
computer starts up after you disconnect your SCSI equipment, refer to the
manuals that came with the equipment for information on the proper way
to connect SCSI equipment and assign SCSI ID numbers.
m System software is not installed on the startup hard disk, the system
software is damaged, or the hard disk is not working properly.
Start up your computer using the Disk Tools floppy disk or (if you have a
built-in CD-ROM drive) with the CD-ROM disc that contains system
software. (For instructions on how to start up your computer from the
CD-ROM disc, see “Starting Up From a CD-ROM Disc” in the section
“Initializing a Hard Disk” later in this chapter.) Then follow the
instructions in “Testing and Repairing a Damaged Disk” later in this
chapter to test your startup hard disk and repair any damage.
If repairing the disk doesn’t help, follow the instructions in “Installing or
Reinstalling System Software” later in this chapter to reinstall system
software on your startup hard disk.
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When you try to start up from a floppy disk, a disk icon with an X appears in the middle
of the screen and the floppy disk is ejected.
This icon indicates that the floppy disk you tried to start up from is not a
startup disk.
Wait a few seconds. The computer should start up from its internal hard disk.
Make sure you insert floppy disks only after the computer has begun starting up.
A “sad Macintosh” icon appears and the computer won’t start up.
This icon indicates that your Macintosh cannot start up because of a problem
with the system software or the computer hardware.
Eject any floppy disks by turning off the computer and then holding down
the mouse button while you turn the computer on again. Try starting up with
the Disk Tools floppy disk or (if you have a built-in CD-ROM drive) with the
CD-ROM disc that contains system software. (For instructions on how to start
up your computer from the CD-ROM disc, see “Starting Up From a CD-ROM
Disc” in the section “Initializing a Hard Disk” later in this chapter.) If the “sad
Macintosh” icon appears again, consult the service and support information
that came with your computer for information on contacting an Appleauthorized service provider or Apple for assistance.
Troubleshooting
73
Icons do not appear correctly on your screen.
You need to rebuild the desktop—a process that helps your Macintosh keep
track of files and folders on your hard disk. For instructions, see “Rebuild
Your Desktop” in the section “When You Run Into Trouble” earlier in this
chapter.
If icons do not appear correctly after you rebuild the desktop, try rebuilding a
second time.
Your Macintosh can’t read a floppy disk.
If you see a message that a floppy disk is unreadable, try one of the following:
m If the disk has never been used, you may simply need to initialize it. For
instructions, see the “Disks” topic area of Macintosh Guide, available in the
Guide (h) menu.
m The disk may be damaged. See “Testing and Repairing a Damaged Disk”
later in this chapter for information on testing and repairing disks.
If you are trying unsuccessfully to use a floppy disk created in a PC (personal
computer), DOS (Disk Operating System), or Windows environment, consider
the following:
m When formatting floppy disks on a DOS computer for use in a Macintosh,
you need to format standard double-sided disks as 720K disks and highdensity disks as 1440K disks. Because DOS computers allow standard
double-sided disks to be formatted in 1440K format and high-density disks
to be formatted in 720K format, it’s possible that your disk has been given
a format that won’t work in a Macintosh.
If you think your DOS floppy disk might have a format that doesn’t work
in a Macintosh, use a DOS computer to copy the contents of your DOS
floppy disk onto another DOS floppy disk that has been properly formatted
for use in a Macintosh.
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Chapter 5
A dialog box with a bomb appears.
Your system has a software problem.
m Write down what you were doing when the message appeared, and write
down the message’s text and its number, if there is one.
m Restart your Macintosh. (See “Start Over” in the section “When You Run
Into Trouble” earlier in this chapter for instructions.) Most software
problems are temporary, and restarting usually corrects the problem.
m Check the startup disk and application program you were using when the
dialog box appeared. Make sure that all programs, desk accessories, and
system extensions you’re using are compatible with the system software.
Reinstalling the system software may correct the problem.
m Sometimes incompatible system extensions or control panels can cause
system software problems. Restart while holding down the Shift key; this
temporarily turns off all system extensions. If your computer works
normally after you do this, remove all extensions from the Extensions
folder (inside the System Folder) and put them back into the Extensions
folder one at a time. Restart after you add each extension. This procedure
should identify any incompatible extensions.
You can also use the Extensions Manager control panel to turn off
individual extensions. For information on using this control panel to
manage system extensions, see the “Customizing Your Computer” topic
area of Macintosh Guide, available in the Guide (h) menu.
m If the problem recurs, you may need to reinstall system software. See
“Installing or Reinstalling System Software” later in this chapter for
instructions.
Your screen displays a blank dialog box with a caret (>) in it.
Your computer has tried to launch a “debugging” application, but could not
find one on your hard disk. Debugging applications are programs that
software developers use to locate and fix problems in computer code. If you
do not have a debugging application installed, your screen displays a caret
prompt (>). To return to the desktop, type “G” and then press Return.
Troubleshooting
75
The pointer (8) doesn’t move when you move the mouse.
One of the following situations is probably the cause:
m The mouse is not connected properly.
Check that the mouse and keyboard cables are connected properly, and
then restart the computer.
m Signals from the mouse are not reaching the computer, either because
the mouse needs cleaning or because there is something wrong with the
mouse.
Clean the mouse according to the instructions in Appendix A of this book.
If you have another mouse or pointing device, try connecting and using it.
(Turn off the computer before connecting it.) If the new device works, there
is probably something wrong with the mouse you replaced.
m Your system has a software problem.
Press x-Option-Esc to quit the application program in use when the
problem occurred. If this works, you can save the documents open in other
programs before restarting.
Restart your Macintosh. See “Start Over” in the section “When You Run
Into Trouble” earlier in this chapter for instructions.
Check the startup disk and program you were using when the problem
occurred. Make sure that all programs, desk accessories, and system
extensions you’re using are compatible with the system software. Try
starting up the computer from the Disk Tools disk or the CD-ROM disc that
contains system software. (For instructions on how to start up your
computer from the CD-ROM disc, see “Starting Up From a CD-ROM
Disc” in the section “Initializing a Hard Disk” later in this chapter.) If your
computer starts up normally, there may be an extension conflict.
If the problem recurs, you may need to reinstall system software. See
“Installing or Reinstalling System Software” later in this chapter for
instructions.
If none of these procedures solves the problem, consult the service and
support information that came with your computer for instructions on how to
contact an Apple-authorized service provider or Apple for assistance.
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Chapter 5
Typing on the keyboard produces nothing on the screen.
One of the following is probably the cause:
m You haven’t selected any text or set the insertion point (i).
Make sure the program you want to type in is the active program. Then
place the pointer (8) in the active window and click to set an insertion
point (i) or drag to select text (if you want to replace the text with your
typing).
m The keyboard is not connected properly.
Check that the keyboard cable is connected properly at both ends.
m Your system has a software problem.
Restart your Macintosh. For instructions, see “Start Over” in the section
“When You Run Into Trouble” earlier in this chapter.
Check the startup disk and application program you were using when the
problem occurred. Make sure that all programs, desk accessories, and
system extensions you’re using are compatible with the system software.
If the problem recurs, you may need to reinstall system software. See
“Installing or Reinstalling System Software” later in this chapter for
instructions.
m The keyboard is damaged.
If you have access to another keyboard, try using it instead. (Turn the
computer off before connecting it.) If the new keyboard works, there is
probably something wrong with the one you replaced.
If none of these procedures solves the problem, consult the service and
support information that came with your computer for instructions on how
to contact an Apple-authorized service provider or Apple for assistance.
Troubleshooting
77
Your computer won’t restart, and a CD-ROM disc is in the CD-ROM drive.
m Your computer may be trying to start up from the CD-ROM disc. Press the
Open/Close button of your CD-ROM drive to open the tray and remove the
CD-ROM disc. Close the tray, then restart your computer.
You can’t start an application program or it quits unexpectedly. Or, when you try to open
a program, you see a message that not enough memory is available.
One of the following is probably the cause:
m The Macintosh ran out of memory.
Quit the programs that you have open and then open the program you want
to use, or restart your Macintosh.
Make sure virtual memory is turned on in the Memory control panel.
For more information on virtual memory, see “Increasing Memory
Available to Run Applications,” under “Working With Several Applications
at a Time” in Chapter 4 of this manual, and the “Memory” topic area of
Macintosh Guide, available in the Guide (h) menu.
m The program needs more memory.
Use the program’s Info window to give it more memory. For more
information on increasing a program’s memory, see the “Memory” topic
area of Macintosh Guide, available in the Guide (h) menu.
You see a message that your computer doesn’t have enough memory to start an
application or open a document.
You can make more memory available to run your application following the
instructions in “Increasing Memory Available to Run Applications” under
“Working With Several Applications at a Time” in Chapter 4 of this manual.
You can’t open a document, or you see a message that an application program can’t
be found.
m Some documents can be opened by more than one application program.
Try starting a program that you think might be able to open the document,
then choose Open from the program’s File menu to try to open the
document.
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Chapter 5
m Purchase and install the correct software to use the document, or find out
if the creator of the document can convert it to a form that one of your
programs can use.
m Don’t try to open the files in your System Folder. Most of the files in your
System Folder are used by your computer for internal purposes and are not
intended to be opened.
m Rebuild your desktop. See “Rebuild Your Desktop” under “When You Run
Into Trouble,” earlier in this chapter, for more information.
m If the document was created on a PC (personal computer running DOS or
Windows), use the PC Exchange control panel to specify which Macintosh
program will open the document. For information about working with
DOS documents on your Macintosh, see the information about DOS in
Macintosh Guide, available in the Guide (h) menu.
You experience problems using a document created in a PC environment.
If you can’t open a DOS document using a Macintosh program, try the
following:
m Open the document from within the program by choosing Open in the
program’s File menu.
m Use the PC Exchange control panel to change the document’s type to one
that can be opened by the program.
If a DOS document is displayed incorrectly, or you see strange codes or
characters in the document, try one of the following:
m Your application program may have special procedures for opening and
saving documents with different file formats. See the information that
came with your program.
m Try opening the document in another program.
Note: Some characters that can be displayed on the Macintosh are not
accurately displayed on DOS computers, and vice versa.
For more information about working with DOS documents on your
Macintosh, see the “DOS, Windows, and Apple II Files” topic area
of Macintosh Guide, available in the Guide (h) menu.
Troubleshooting
79
You see a message that your application program can’t be opened because a file can’t
be found.
Power Macintosh programs use special files called shared libraries. Any
necessary shared libraries should be installed automatically when you install
Power Macintosh programs.
Follow the directions that came with your program to reinstall the program. If
the shared library is still missing, contact the software program’s manufacturer
for assistance.
You experience problems using an older Macintosh program.
Some older Macintosh programs are not completely compatible with Power
Macintosh computers.
Open the Memory control panel and turn off Modern Memory Manager.
Solutions to CD-ROM problems
Problems using the CD-ROM drive
The CD-ROM drive icon does not appear on screen.
m If you have other SCSI devices attached to your computer, make sure that
each device has a unique SCSI ID number. (If a CD-ROM drive was
installed in your computer at the factory, it has SCSI ID 3.)
Refer to the documentation that came with your SCSI devices if you need
to reset SCSI ID numbers.
m If you reinstall the CD-ROM software, make sure to restart your computer
after you reinstall the software.
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Your computer starts up and you see large folder-shaped areas, containing labeled
pictorial buttons, instead of the usual Macintosh desktop.
m Your computer may have started up from a CD-ROM disc containing At
Ease, an alternative to the Macintosh desktop. You need to have the
Macintosh desktop on your screen before you can use any of the
installation instructions in this manual.
To return to the Macintosh desktop, choose Shut Down from the Special
menu. Turn on your computer, and then immediately press the Open/Close
button on your CD-ROM drive to open the tray. Remove the CD-ROM disc
and gently close the tray. Your computer finishes starting up.
To avoid having the computer start up from a CD-ROM disc, remember to
remove any disc in the drive before you shut down your computer.
The tray of your CD-ROM drive won’t open.
If a CD-ROM disc icon appears on your screen:
m Drag the disc icon to the Trash, or select it and choose Put Away from the
File menu. If the AppleCD Audio Player program is active, choose Eject
CD from the File menu.
If you see a message that a disc can’t be put away because it is being
shared, turn off file sharing, then try again to put away the disc.
If no CD-ROM disc icon appears on your screen:
m Press the Open/Close button of your CD-ROM drive.
m The signal to open the tray may not be reaching the computer. Turn off
your computer and locate the small pinhole to the lower right of the
CD-ROM tray opening. Insert the end of a large, straightened paper clip
firmly and horizontally into the pinhole. Push gently until the tray is
released, then carefully pull the tray open. Do not force the tray open; wait
until the paper clip has dislodged it, or you may break the front of the tray.
WARNING Turn off your computer before you attempt to eject the tray
using a paper clip. If you don’t, you may damage the CD-ROM drive.
If neither of these suggestions works, your CD-ROM drive may be damaged.
Contact an Apple-authorized service provider or Apple for further assistance.
Troubleshooting
81
Your computer won’t restart, and a CD-ROM disc is in the CD-ROM drive.
m Your computer may be trying to start up from the CD-ROM disc. Press the
Open/Close button of your CD-ROM drive to open the tray, and remove
the CD-ROM disc. Gently close the tray; then restart your computer.
Problems using CD-ROM discs
You insert a CD-ROM disc, but its icon doesn’t appear on the Macintosh desktop.
m Make sure that the disc label is facing up and the disc is centered in the
tray. If you’re using a small (8 cm) disc, make sure it is within the tray’s
inner ring.
m Make sure the tray is closed all the way.
m Try restarting your computer.
m While holding the C key down, try starting your computer from the
CD-ROM disc that contains system software. If only the hard drive icon
appears on the desktop, then there may be a hardware problem with your
CD-ROM drive. If the CD-ROM icon appears above the hard drive icon,
try reinstalling your CD-ROM software following the instructions in
“Installing or Reinstalling CD-ROM Software” later in this chapter.
CD-ROM software is already installed on Macintosh computers that come
with CD-ROM drives. You can reinstall it by following the procedure in
“Installing or Reinstalling CD-ROM Software” later in this chapter.
Your computer displays the message “This is not a Macintosh disk: Do you want to
initialize it?” when you insert a CD-ROM disc in the CD-ROM drive.
m Make sure that the Foreign File Access and Audio CD Access CD-ROM
extensions are installed in your Extensions Folder and are turned on. (If
they are not turned on, use the Extensions Manager control panel to turn
them on and then restart your computer.)
m Make sure the CD-ROM software is installed. (The CD-ROM software is
already installed on Macintosh computers that come with CD-ROM
drives.)
m The disc may use a format that the Macintosh cannot recognize.
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Your computer ejects a CD-ROM disc without giving you any error message.
m Make sure the disc is flat in the tray and the disc label is facing up. If
you’re using a small (8 cm) disc, make sure it’s centered within the tray’s
inner ring.
m The disc may need to be cleaned. (See “Handling Compact Discs” in
Appendix A.) If there are visible scratches on the shiny side of the disc,
you may be able to remove them with a CD polishing kit (available from
your audio CD dealer). If the scratches can’t be removed, you’ll need to
replace the disc.
m The disc may be damaged. Try another disc in the drive, and try the
original disc in another drive. If the original drive reads other discs or if
the original disc doesn’t work in another drive, the disc is probably
damaged. You’ll need to replace the disc.
You can’t open a document on a CD-ROM disc.
m Try opening the application program first; then open the document.
m Read the manual that came with your CD-ROM disc. Some discs come
with software that you need to install on your computer before using the
disc.
You can’t save changes you make to information on a CD-ROM disc.
m CD-ROM is a read-only medium. This means that information can be read
(retrieved) from it, but not written (stored) on it. You can save the changed
information on a hard disk or floppy disk.
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Problems using ISO 9660 or High Sierra discs
You cannot access files on a CD-ROM disc that uses the ISO 9660 or High Sierra format.
m Discs in the ISO 9660 and High Sierra disc formats have version numbers
attached to filenames. Some application programs need these version
numbers in order to work with files. To make the version numbers
available to programs on your computer, follow these instructions:
Drag the CD icon to the Trash. When the tray opens, hold down the Option
key and push the tray back in, continuing to hold down the Option key
until the disc is fully in the drive. The program you are using should now
be able to locate filenames on that CD-ROM disc.
m Make sure that Foreign File Access, ISO 9660 File Access and High Sierra
File Access are present in the Extensions folder in your System Folder.
Problems playing audio CDs
You don’t hear any sound when you play an audio CD or an audio track on a CD-ROM
disc using the AppleCD Audio Player.
m If you have headphones or speakers connected to the computer, adjust the
plug to make sure they are firmly connected. Make sure the volume control
on your headphones or speakers is not turned down too low.
m If you are using a CD-ROM disc over a network, you won’t be able to hear
the audio portion.
m Make sure the volume is turned up in the AppleCD Audio Player. With the
Audio Player open, drag the volume control slider up or press the Up
Arrow key on your keyboard.
m The CD may have been paused. Click the Play/Pause button in the
AppleCD Audio Player once or twice.
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While playing an audio track on a CD-ROM disc that combines audio tracks and data,
you double-click the disc icon and the audio track stops playing.
m You can’t open data files on a CD-ROM disc and listen to audio tracks on
that disc at the same time.
You are unable to record sound from an audio CD.
m You may need to reset the sound options in a sound control panel. Refer to
the “Sound” topic area of Macintosh Guide, available in the Guide (h) menu.
Problems using Photo CDs
Your CD-ROM drive will not open Photo CDs.
m Reinstall the CD-ROM software (available through the “Multimedia
Software” option in Custom Install when you reinstall system software).
Your computer does not display color icons for individual images on a Photo CD.
m Your computer may be low on memory. To view color icons, restart your
computer and then reopen the Photos folder. See the “Memory” topic area
of Macintosh Guide, available in the Guide (h) menu, for more
information on managing memory.
After you open an image on a Photo CD, the image is scrambled, colors are displayed
incorrectly, or no image appears in the window.
m The program you are using may not be designed to work with large (highresolution) image files. You can open the image with another program or
you can assign more memory to the program. (For more information on
managing memory, see the “Memory” topic area of Macintosh Guide,
available in the Guide [h] menu.)
After you open an image on a Photo CD, your system is “frozen” and does not respond
to any input, or you have a “bomb” message on your screen.
m Restart your Macintosh. The program you are using may not be designed
to work with large (high-resolution) image files. You can open the image
with another program, or you can assign more memory to the program (see
the “Memory” topic area of Macintosh Guide, available in the Guide [h]
menu, for more information on managing memory).
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If your computer’s performance decreases
If you notice a decrease in your computer’s speed and general performance
and you often use networks, connect to bulletin boards, or share files with
other computer users, your computer may have a computer “virus.” Computer
viruses are potentially data-destroying programs that can be copied to your
computer without your knowledge when you or someone you share files with
connects to public computer resources. Use a virus detection application,
available at most software retailers, to see if your computer has a virus, and to
remove it from your computer.
If you notice a significant decrease in performance and your computer has
virtual memory turned on, you may want to turn it off. Refer to the section
“Increasing Memory Available to Run Applications” under “Working With
Several Applications at a Time” in Chapter 4 of this manual and to the
“Memory” topic area of Macintosh Guide, available in the Guide (h) menu,
for instructions.
If you notice a decrease in your computer’s performance after you add special
software (a control panel, system extension, or custom utility), it may be
because your special software does not work well with Macintosh computers
built with the PowerPC microprocessor.
m To find out if your special software is the problem, hold down the Shift key
while you restart the computer. This temporarily turns off certain kinds of
software. If the computer performs better without this software, the
software is likely to be the problem.
m Use the Extensions Manager control panel to turn off a system extension or
set of extensions. For detailed instructions, see the “Customizing Your
Computer” topic area of Macintosh Guide, available in the Guide (h)
menu. If the computer performs better when an extension is turned off,
contact the extension’s manufacturer for information or an upgrade.
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m Drag special software items out of the System Folder or remove them
permanently. (The special software may be in the Control Panels or
Extensions folder inside the System Folder.) If the computer performs
better when the software is removed, contact the software’s manufacturer
for information or an upgrade.
Hint: If you have more than one special software item, drag all the special
items out of the Control Panels and Extensions folders. Then return them
one at a time, restarting and checking your computer’s performance each
time until you identify the one that is causing problems.
If you still do not notice an improvement, follow the instructions in
“Installing or Reinstalling System Software” later in this chapter to reinstall
system software on your startup hard disk.
Solving printer problems
The following suggestions should work for all printers.
m Check your printer settings in the Chooser, making sure you have selected
the correct printer.
m Next, turn off the computer and printer and check the printer cable
connections.
m If neither of these suggestions solves the problem, reinstall your printer
driver. If your printer is an older model, do not use the driver that came
with the printer. Instead, use the updated printer drivers provided on the
system software CD-ROM that came with your Power Macintosh. These
drivers are created especially for use with the Power Macintosh.
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Obtaining online support and updated Apple software
Apple technical support information and software updates are available from
many online services. Using these services, you can get troubleshooting and
other important information. You can also get all of the latest versions of
Apple software, including most printer drivers, system enablers, and updates
to utilities, networking, and communication software.
IMPORTANT Be sure to read the posted Apple Software License Agreement
before installing any software.
Currently, Apple’s Customer Service Division (CSD) posts Apple software
updates to the following online services:
m America Online
m AppleLink
m CompuServe
m Internet: World Wide Web site
m Internet: FTP servers
m Internet: Gopher server
Specific paths and details for each service follow.
America Online
Apple software updates are posted to the USA Apple SW Updates area, which
is located in the Apple Computer, Inc. folder. You can use the keyword
applecomputer to go directly to the Apple Computer, Inc. folder, or follow
this path to find the software updates:
Computing window
Company Connection window
Technical Support window
Hardware folder
Hardware window
Apple Computer, Inc. folder
USA Apple SW Updates folder
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AppleLink
Support information is posted to the Support area, located in the following
path:
AppleLink Services (main window)
Support
Apple software updates are posted to the Apple SW Updates board, located in
the following path:
AppleLink Services (main window)
Software Sampler
Apple SW Updates
CompuServe
The MacPlanet (GO MACPLANET) area provides access to Macintosh-related
information on CompuServe. From MacPlanet, go to the Apple Online
(GO APLNEW) section for Apple product information, a database of technical
support articles, a collection of popular software files, and software updates
for U.S. and international customers.
The address for the Apple systems operator on CompuServe is 74431,1472
(via the Internet: 74431.1472@compuserve.com).
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Internet: World Wide Web
You can also download Apple software updates via Apple’s World Wide Web
server, www.info.apple.com. The Apple web site allows you an easy way to
download Apple software updates from ftp.info.apple.com.
m URL for the Apple web site is: http://www.info.apple.com
m IP number for the web site is: 204.96.16.2
Internet: FTP servers
Support information and software updates are posted to two File Transfer
Protocol (FTP) servers: ftp.info.apple.com, and ftp.support.apple.com.
ftp.info.apple.com
m Host name: ftp.info.apple.com
m IP number: 204.96.16.4
m Path: ftp/Apple.Support.Area/Apple.SW.Updates
ftp.support.apple.com
m Host name: ftp.support.apple.com
m IP number: 130.43.6.3
m Path: /pub/Apple SW Updates
You can log onto Apple’s ftp.info.apple.com server via the America Online file
transfer protocol (ftp) gateway. To do this, you’ll need an America Online
account. Once you’re online, follow these steps:
1
Use the keyword ftp to take you to the ftp area.
2
Click the FTP button (disk with sunglasses icon)
3
In the favorite sites list, double-click ftp.info.apple.com
A dialog box will appear with the ftp.info.apple.com welcome screen.
4
Click the OK button.
5
Double-click the Apple.Support.Area folder to open it.
6
Double-click the Apple.Software.Updates folder to open it.
Each time you open a folder, a new Macintosh window opens.
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Internet: gopher server
Apple recommends using TurboGopher client software to access the Apple
Computer Higher Education Gopher server. The “Apple Support Area” folder
is located in the following path:
Home Gopher Server
Computer Information
Apple Computer Higher Education gopher server
Apple Support Area
Apple SW Updates
TurboGopher Client software is available via anonymous file transfer protocol
(ftp) to boombox.micro.umn.edu in the /pub/gopher directory.
m Host name: info.hed.apple.com
Testing and repairing a damaged disk
Hard disks and floppy disks can become damaged by repeated use and
handling.
When do you need to repair a disk?
If you see a message reporting that a disk is damaged or unreadable, you may
need to repair the disk.
Dealing with a potentially damaged disk consists of several steps, which are
explained in more detail later in this section:
m verifying the disk (checking for imperfections) with an application called
Disk First Aid
m repairing any problems detected by Disk First Aid
m testing the disk with an application called Drive Setup
m repairing any problems detected by Drive Setup by using Disk First Aid
(or another disk repair application) a second time, or, if the problem can’t
be repaired, by reinitializing the disk
Before you begin verifying and testing a disk you think is damaged, try the
following possible solutions.
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91
Try these suggestions first
If you can’t start up from a hard disk or you don’t see the hard disk icon on the
desktop, try the following:
m If the hard disk is internal, shut down or turn off your Macintosh, wait at
least 10 seconds, and then turn it on again.
m If the hard disk is external, make sure that it is turned on and that its cable
is connected firmly; then restart the Macintosh.
m If the hard disk is your startup disk, start up with a different startup disk.
If the hard disk’s icon appears on your desktop, reinstall system software
on the hard disk (see “Installing or Reinstalling System Software” later
in this chapter).
m Check the ID numbers of all SCSI equipment connected to your computer.
Each device must have a unique ID number (If your computer came with
the optional CD-ROM drive installed, it has ID number 3.) Also check that
the chain of devices is terminated properly. For information on setting
SCSI ID numbers and terminating a SCSI chain, see the manuals that
came with your SCSI equipment.
m If none of these steps solves the problem verify and test the disk by
following the instructions in the next section, “How to Verify and Test a
Disk.”
How to verify and test a disk
The Drive Setup and Disk First Aid applications are used to verify and test
disks. They can be found on the CD-ROM disc that contains system software.
If your computer did not come with a CD-ROM drive, these applications are
on the Disk Tools floppy disk that came with your computer.
To verify and test the disk, follow these steps:
1
Start up your computer from the CD-ROM disc that contains system software or from the
Disk Tools disk.
See “Starting Up From a CD-ROM Disc” or “Starting Up From a Floppy
Disk” in the section “Initializing a Hard Disk” later in this chapter.
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2
Verify the disk using Disk First Aid.
m Double-click the Disk First Aid icon (you may need to look in a folder
called Utilities to find Disk First Aid).
m When the Disk First Aid window appears, click the icon of the disk you
want to verify, then click Verify.
m If any problems are detected, repair them with Disk First Aid following the
instructions in “How to Repair a Hard Disk or Floppy Disk” later in this
chapter.
3
Open the Drive Setup program.
You may need to look in a folder called Utilities to find Drive Setup.
4
In the list of drives, click the disk you want to test.
5
Open the Functions menu and choose Test Disk.
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6
When a message tells you that testing is complete, click Quit.
If the Drive Setup test reveals a problem, you may be able to correct it
by using Disk First Aid again or another disk repair program (see the
instructions that follow), or you may need to reinitialize the disk (see
“Initializing a Hard Disk” later in this chapter). Consult an Apple-authorized
service provider for assistance if necessary.
How to repair a hard disk or floppy disk
You can repair some types of disk damage by using the Disk First Aid
application, which is included either on the CD-ROM disc containing system
software that came with your computer or on the Disk Tools floppy disk.
1
Start up your computer from the CD-ROM disc that contains system software or from the
Disk Tools disk.
See either “Starting Up From a CD-ROM Disc” or “Starting Up From a
Floppy Disk” in the section “Initializing a Hard Disk” later in this chapter.
2
Open the Disk First Aid icon.
You may need to look in a folder called Utilities to find Disk First Aid.
3
Click the icon of the disk you want to repair.
Disk icons appear in a box at the top of the Disk First Aid window.
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4
Click Repair to begin testing and repairing the disk.
You can’t repair the startup disk or the disk that contains the Disk First Aid
program, but you can test these disks by clicking Verify. If the program
reveals a problem with either of these disks, start up the computer from
another disk so that you can repair the damaged disk.
If you want to test and repair another disk, click its icon and then click
Repair.
5
When testing and repair are finished, choose Quit from the File menu.
If Disk First Aid cannot correct the problem
m Try repairing the disk with Disk First Aid again. Sometimes repeating the
process corrects the problem.
m Use another disk repair or recovery program. Some disk repair programs
let you recover information from a damaged disk.
m Consult a computer repair specialist for help.
m Once you have recovered all the information you can, erase (reinitialize)
the disk. If initialization doesn’t work, discard the damaged disk (if it’s a
floppy disk), or take it to your Apple-authorized service provider for repair
(if it’s a hard disk).
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Initializing a hard disk
You may never need to initialize a hard disk. This section helps you
determine whether you need to initialize your hard disk and tells you how to
do the initialization, if it’s necessary.
When do you need to initialize a hard disk?
The hard disk inside your computer was initialized at the factory, so you
shouldn’t need to initialize it. You need to initialize a hard disk only if one of
the following is true:
m You purchase a hard disk that has not been initialized at the factory.
m Your hard disk is damaged.
If a hard disk needs to be initialized, the disk’s icon does not appear on the
desktop when you start up the computer using another disk.
If the hard disk you want to initialize is not the startup disk, you can use the
Drive Setup program to initialize it. Drive Setup is located on the floppy disk
labeled Disk Tools that came with your computer. If your computer came with
a CD-ROM drive and you didn’t receive floppy disks, you can find Drive
Setup on the CD-ROM disc that contains system software. For instructions,
start Drive Setup and choose Drive Setup Guide from the Guide (h) menu.
If the hard disk you want to initialize is the startup disk, follow the
instructions in this section. First, start up from either a CD-ROM disc or a
floppy disk. Then follow the instructions in “How to Initialize a Hard Disk”
later in this section.
WARNING Initializing a disk erases any information that may be on it.
Before you initialize a damaged disk, try to repair it as described in
“How to Repair a Hard Disk or Floppy Disk,” earlier in this chapter.
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Starting up from a CD-ROM disc
To initialize, test, or repair a hard disk, or to install system software on a hard
disk, you need to start up your computer from another disk. If your computer
has a CD-ROM drive, you can start up your computer using the CD-ROM
disc containing system software that came with the computer.
To start up the computer using the CD-ROM disc, either use a control panel
to set the CD-ROM drive as your startup drive, or follow these steps:
1
Turn your computer on.
2
Immediately press the Open/Close button on your CD-ROM drive, and quickly insert the
CD-ROM disc containing system software into the drive.
3
Immediately press the C key on your keyboard.
Continue to hold down the key until you see the “Welcome to Macintosh”
message.
If a blinking question mark appears, or if the computer starts up from your
hard disk: You did not insert the CD-ROM disc quickly enough for the
computer to recognize it as a startup disk. Follow these steps:
1
Shut down your computer.
The CD-ROM disc will remain in the CD-ROM drive.
2
Turn the computer on.
3
Immediately press the C key on the keyboard.
Continue to hold down the key until you see the “Welcome to Macintosh”
message.
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Starting up from a floppy disk
To initialize, test, or repair a hard disk, or to install system software on a
hard disk, you need to start up your computer from another disk. If you don’t
have a built-in CD-ROM drive, you can start up the computer using either the
Disk Tools or Install Disk 1 floppy disk that came with your computer.
To start up your computer using a floppy disk, follow these steps:
1
Shut down or turn off your computer.
2
Insert the appropriate floppy disk into the disk drive.
If you want to initialize, test, or repair your hard disk, use the Disk Tools disk
to start up your computer. If you want to install system software, use the
Install Disk 1 disk.
3
Restart or turn on the computer.
How to initialize a hard disk
You initialize a hard disk by using a program called Drive Setup, which is on
the CD-ROM disc that contains system software. If your computer did not
come with a CD-ROM drive, Drive Setup is on the Disk Tools floppy disk that
came with your computer. (To initialize a hard disk from another
manufacturer, use the utility software that came with the hard disk.)
WARNING Initializing a disk erases all information that may be on it.
Before you initialize a damaged disk, try to repair it as described in
“How to Repair a Hard Disk or Floppy Disk,” earlier in this chapter.
1
Start up your computer from the CD-ROM disc that contains system software or from the
Disk Tools disk.
See “Starting Up From a CD-ROM Disc” or “Starting Up From a Floppy
Disk” earlier in this section.
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2
Open the Drive Setup program.
You may need to look in a folder called Utilities to find Drive Setup.
3
In the list of drives, click the disk you want to initialize.
Click the drive you
want to initialize...
...then click Initialize.
4
Click Initialize to initialize the hard disk.
5
Click Quit when you see a message reporting that initialization was successful.
If a message reports that initialization failed, try again. If initialization
fails a second time, take the disk to your Apple-authorized service provider
for repair.
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Installing or reinstalling system software
System software is the set of programs and other files that your computer uses
to start itself up, keep track of your files, and run the application programs
you use. System software is kept in the folder called the System Folder. When
you turn on your computer, it looks for a startup disk, which is a disk that
contains the system software. The startup disk is usually the hard disk that’s
inside your computer, though another hard disk or a floppy disk can also be a
startup disk.
The accessory kit that came with your Macintosh provides system software on
either a set of floppy disks or a CD-ROM disc. You can use the floppy disks
or the CD-ROM disc to install the system software on your Macintosh if you
need to do so.
When should you install system software?
Your Macintosh came with all the necessary system software installed on its
internal hard disk, so you don’t need to install system software on that disk
unless you encounter software problems.
If you have a new hard disk or a newly initialized hard disk that doesn’t
contain system software, or if you want to upgrade to a more recent version of
system software on a hard disk, follow the instructions in “Installing System
Software” later in this section.
When should you reinstall system software?
If you have a problem with your system software, you may see this icon in the
middle of the screen:
If this icon appears, follow the instructions in “How to Repair a Hard Disk or
Floppy Disk” earlier in this chapter to test your startup hard disk and repair
any damage.
If repairing the disk doesn’t help, follow the instructions “Installing System
Software,” to reinstall system software on your startup hard disk.
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Installing system software
Follow the steps in this section to do what is commonly called a “normal”
installation of system software.
If you’re installing system software on a hard disk for the first time, make sure
that your hard disk has been initialized, a process that prepares the disk to
store information. If you see the hard disk’s icon on the desktop when you
start up the computer, the disk has been initialized. If no disk icon appears
when you start up, see “Initializing a Hard Disk” earlier in this chapter for
instructions.
To do a normal installation, follow these steps:
1
Start up your computer from the CD-ROM disc that contains system software (or from
the Disk Tools disk, if your computer does not have a CD-ROM drive).
See “Starting Up From a CD-ROM Disc” or “Starting Up From a Floppy
Disk” in the section “Initializing a Hard Disk” earlier in this chapter.
2
Find and open the Disk First Aid icon.
You may need to look in a folder called Utilities to find Disk First Aid.
After Disk First Aid starts, follow the instructions on the screen. Disk First
Aid checks your hard disk for any problems.
3
When Disk First Aid has finished checking your hard disk, choose Quit from the
File menu.
4
Open the Drive Setup program.
You use the Drive Setup program to update your hard disk.
5
In the list of drives, click your startup disk.
6
Choose Update Driver from the Functions menu.
7
When the update process is finished, quit Drive Setup.
8
Shut down your computer.
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9
Start up your computer from the CD-ROM disc that contains system software or from the
Install Disk 1 disk.
See “Starting Up From a CD-ROM Disc” or “Starting Up From a Floppy
Disk” in the section “Initializing a Hard Disk” earlier in this chapter.
The Installer’s Welcome screen appears. You may have to double-click the
System Software Installer icon to open the Installer program.
10
Click Continue.
The Easy Install dialog box appears.
Click here to install the
software you need.
Disk on which
system software
will be installed
Click here to install on
a different disk.
11
Make sure that the hard disk named in the box is the one on which you want to install
system software.
If it isn’t, click Switch Disk until the correct disk name appears.
12
Click Install.
13
Follow the instructions that appear on the screen.
If you’re installing system software from floppy disks, you see messages
asking you to insert different disks.
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14
When you see a message reporting that the installation was successful, click Restart.
If a message reports that installation was not successful, try installing again.
(Follow the instructions on the screen.)
If, after reinstalling system software by doing a normal installation, you still
experience problems with your computer, follow the steps in the next section
for doing a “clean” installation of system software.
IMPORTANT Certain system extensions or application programs that were
originally on your hard disk may not be installed with the Installer program.
If you notice that a certain extension or program was not installed, you may
need to install it separately. You can find these additional extensions and
programs on the CD-ROM disc that contains system software. (System
extensions or application programs from other vendors can be reinstalled
from their installation disks.) If you don’t have a CD-ROM drive, see the
service and support information that came with your computer for
information on how to contact Apple directly for assistance.
Doing a clean installation of system software
This section outlines what is commonly called a “clean” installation of system
software. A clean installation allows you to discover which item in your
System Folder is causing a problem. A clean installation creates a brand new
System Folder and saves everything in your original System Folder in a
different location. You can then follow the instructions in “Replacing Your
Special Software” later in this section to reinstall system extensions, control
panels, and other special software one at a time from the old System Folder to
the new System Folder. This procedure allows you to determine which item
in the old System Folder was the source of the problem.
Do a clean installation if you can’t determine what is damaged in your System
Folder (especially if you think any special software, such as control panels,
system extensions, or custom utilities, may be causing the problems you’re
experiencing). You should also do a clean installation if you’re still having
problems with your computer after you’ve reinstalled system software by
doing a normal installation.
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To do a clean installation, follow these steps:
1
Start up your computer from the CD-ROM disc that contains system software or from the
Install Disk 1 disk.
See “Starting Up From a CD-ROM Disc” or “Starting Up From a Floppy
Disk” in the section “Initializing a Hard Disk” earlier in this chapter.
2
Find and open the Disk First Aid icon.
You may need to look in a folder called Utilities to find Disk First Aid.
After Disk First Aid starts, follow the instructions on the screen. Disk First
Aid checks your hard disk for any problems.
3
When Disk First Aid has finished checking your hard disk, choose Quit from the
File menu.
4
Open the Drive Setup icon.
You use the Drive Setup program to update your hard disk.
5
In the list of drives, click your startup disk.
6
Choose Update Driver from the Functions menu.
7
When the update process is finished, quit Drive Setup.
8
Shut down your computer.
9
Start up your computer from the CD-ROM disc that contains system software or from the
Install Disk 1 disk.
See “Starting Up From a CD-ROM Disc” or “Starting Up From a Floppy
Disk” in the section “Initializing a Hard Disk” earlier in this chapter.
The Installer’s Welcome screen appears. You may have to double-click the
System Software Installer icon to open the Installer program.
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Chapter 5
10
Click Continue.
The Easy Install dialog box appears.
11
Make sure that the hard disk named in the Destination Disk box is the one on which you
want to install system software.
If it isn’t, click Switch Disk until the correct disk name appears.
12
Hold down Shift–x–K to start the clean installation.
The following dialog box appears.
13
Click the Install New System Folder button and click OK.
The Easy Install dialog box appears. The Install button has changed to Clean
Install, and the contents of your old System Folder have been moved to a new
folder named Previous System Folder.
14
Click Clean Install.
15
Follow the instructions that appear on the screen.
It takes a few minutes to complete the installation.
Troubleshooting
105
16
When the installation is complete you see a message reporting that the installation was
successful.
If a Restart button appears, click it to restart your computer.
If a message reports that installation was not successful, try repeating the
clean installation procedure.
IMPORTANT Certain system extensions or application programs that were
originally on your hard disk may not be installed with the Installer program.
If you notice that a certain extension or program was not installed, you may
need to install it separately. You can find these additional extensions and
programs on the CD-ROM disc that contains system software. (System
extensions or application programs from other vendors can be reinstalled
from their installation disks.) If you don’t have a CD-ROM drive, see the
service and support information that came with your computer for
information on how to contact Apple for assistance.
Replacing your special software
Special software consists of items such as control panels, system extensions,
custom utilities, fonts, or Apple menu items that you may have added to your
old System Folder. To make sure that special software does not create any
conflicts with other programs on your computer, follow this procedure to
safely add back these items in your new System Folder:
1
Copy any special software items from the Previous System Folder back to your System
Folder one item at a time, restarting the computer after copying each item.
Special software consists of items such as control panels, system extensions,
or custom utilities that you may have added to your System Folder.
IMPORTANT Be very careful not to replace (copy over) any of the files in the
System Folder with files from the Previous System Folder.
2
Check after each restart to make sure your computer is not having any software
problems.
If any of your special software items cause software problems, contact the
software manufacturer for assistance or an upgrade.
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Chapter 5
Doing a custom installation
For most Macintosh users, the Easy Install procedure described in the
previous sections is appropriate, because it automatically installs all the items
you need. However, if you’d like to select a combination of system software
files for your specific needs, you can customize your system software
installation. You use custom installation to install or update one or more
specific files, or to save space on your hard disk by installing only the files
you want.
To install customized system software, follow these steps:
1
Start up your computer from the CD-ROM disc that contains system software or from the
Install Disk 1 disk.
See “Starting Up From a CD-ROM Disc” or “Starting Up From a Floppy
Disk” in the section “Initializing a Hard Disk” earlier in this chapter.
2
Click OK.
The Easy Install dialog box appears.
3
Choose Custom Install from the pop-up menu.
Troubleshooting
107
The Custom Install dialog box appears, listing all available system software
components.
4
Scroll through the list of components, clicking the checkbox next to each component
you want to install.
To get additional information about each component listed, click the box with
the letter i in it to the right of the component.
5
Click Install.
6
Follow the instructions that appear on the screen.
7
When you see a message reporting that the installation was successful, click Quit.
If a message reports that installation was not successful, try installing again.
(Follow the instructions on the screen.)
8
Restart your Macintosh.
The system software is installed and your computer is ready to use. Don’t
forget to eject the CD-ROM disc containing system software when you are
finished.
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Chapter 5
Installing or reinstalling CD-ROM software
CD-ROM software is a set of programs and files that allow your CD-ROM
drive to work correctly with your computer and allow it to play different
kinds of CDs, like Photo CDs or audio CDs. If your computer came with a
CD-ROM drive installed, the CD-ROM software is part of system software
and was preinstalled for you on your computer’s hard disk. (It is also available
on floppy disks and a CD-ROM disc that came with your Macintosh.)
If you added a CD-ROM drive after you bought your computer, the CD-ROM
software is probably on floppy disks that came with the drive.
When should you install or reinstall CD-ROM software?
If your Macintosh came with the CD-ROM drive already installed, you don’t
need to install the CD-ROM software unless you encounter problems. (See
“Solutions to CD-ROM Problems” earlier in this chapter for descriptions of
the kinds of problems you might encounter.)
If you added a CD-ROM drive after you bought your computer, you should
install the CD-ROM software before you attempt to use the CD-ROM drive.
Installing or reinstalling CD-ROM software
1
Start up your computer from the CD-ROM disc that contains system software or from the
Install Disk 1 disk.
See “Starting Up From a Floppy Disk” or “Starting Up From a CD-ROM
Disc” in the section “Initializing a Hard Disk” earlier in this chapter.
The Installer’s Welcome screen may appear. If not, you may have to doubleclick the System Software Installer icon to open the Installer program.
2
Click OK.
The Easy Install dialog box appears.
Troubleshooting
109
3
Choose Custom Install from the pop-up menu.
The Custom Install dialog box appears, listing all available system software
components.
4
Select Multimedia Software by clicking the checkbox next to it.
To get additional information about each component listed, click the box with
the letter i in it to the right of the component.
5
Click Install.
6
Follow the instructions that appear on the screen.
7
When you see a message reporting that the installation was successful, click Quit.
If a message reports that installation was not successful, try installing again.
(Follow the instructions on the screen.)
8
Restart your Macintosh.
The CD-ROM software is reinstalled and your computer is ready to use. Don’t
forget to eject the CD-ROM disc containing system software when you are
finished.
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Chapter 5
Appendix A
Health, Safety, and Maintenance Tips
Appendix B
Installing Expansion Cards and Additional Memory
Appendix C
Special Keys on Your Keyboard
III
part
Read this appendix for important
health and safety instructions,
as well as tips on keeping your
computer in good working order.
Appendix A
Health, Safety, and Maintenance Tips
For your own safety and that of your equipment, follow all the instructions in
this chapter. Keep these instructions available for reference by you and others.
Health-related information about computer use
Muscle soreness, eye fatigue, and other discomforts and injuries sometimes
associated with using computers can occur from performing any number of
activities. In fact, misuse of the same muscles during multiple activities can
create a problem that might not otherwise exist. For example, if you engage in
nonwork activities that involve repetitive stress on the wrist—such as
bicycling—and also use your computer’s keyboard improperly, you may
increase your likelihood of developing wrist problems. Some individuals are
at greater risk of developing these problems because of their health,
physiology, lifestyle, and general exposure to stress. Work organization and
conditions, such as workstation setup and lighting, also play a part in your
overall health and comfort. Preventing health problems is a multifaceted task
that requires careful attention to the way you use your body every hour of
every day.
The most common health effects associated with using a computer are
musculoskeletal discomfort and eye fatigue. We’ll discuss each area of
concern below.
113
Musculoskeletal discomfort
As with any activity that involves sitting for long periods of time, using a
computer can make your muscles sore and stiff. To minimize these effects, set
up your work environment carefully, using the guidelines that follow, and take
frequent breaks to rest tired muscles. To make working with your computer
more comfortable, allow enough space in your work area so that you can
change position frequently and maintain a relaxed posture.
Another type of musculoskeletal concern is repetitive stress injuries (RSIs),
also known as cumulative trauma disorders (CTDs). These problems can
occur when a certain muscle or tendon is repeatedly overused and forced into
an unnatural position. The exact causes of RSIs are not totally understood, but
in addition to awkward posture, such factors as the amount of repetition, the
force used in the activity, the individual’s physiology, workplace stress level,
and lifestyle may affect the likelihood of experiencing an RSI.
RSIs did not suddenly arise when computers were invented; tennis elbow and
writer’s cramp, for example, are two RSIs that have been with us for a long
time. Although less common than other RSIs, one serious RSI discussed more
often today is a wrist problem called carpal tunnel syndrome, which may be
aggravated by improper use of computer keyboards. This nerve disorder
results from excessive pressure on the median nerve as it passes through the
wrist to the hand.
This section offers advice on setting up your work area to enhance your
comfort while you use your computer. Since the effects of repetitive
movements associated with using a computer can be compounded by those of
other work and leisure activities to produce or aggravate physical problems,
proper use of your computer system must be considered as just one element
of a healthy lifestyle.
No one, of course, can guarantee that you won’t have problems even when you
follow the most expert advice on using computer equipment. You should
always check with a qualified health specialist if muscle, joint, or eye
problems occur.
114
Appendix A
Eye fatigue
Eye fatigue can occur whenever the eyes are focused on a nearby object for a
long time. This problem occurs because the eye muscles must work harder to
view an object that’s closer than about 20 feet (6 meters). Improper lighting
can hasten the development of eye fatigue. Although eye fatigue is annoying,
there’s no evidence that it leads to permanent damage.
Whenever you’re engaged in an activity that involves close-up work—such as
reading a magazine, doing craft work, or using a computer—be sure to have
sufficient glare-free lighting and give your eyes frequent rest breaks by
looking up and focusing on distant objects. Remember to have your eyes
examined regularly.
To prevent discomfort and eye fatigue:
m Arrange your work space so that the furniture is properly adjusted for you
and doesn’t contribute to an awkward working posture.
m Take frequent short breaks to give your muscles and eyes a chance to rest.
Arranging your office
Here are some guidelines for adjusting the furniture in your office to
accommodate your physical size and shape.
m An adjustable chair that provides firm, comfortable support is best. Adjust
the height of the chair so your thighs are horizontal and your feet flat on
the floor.
The back of the chair should support your lower back (lumbar region).
Follow the manufacturer’s instructions for adjusting the backrest to fit your
body properly.
m When you use the computer keyboard, your shoulders should be relaxed.
Your upper arm and forearm should form an approximate right angle, with
your wrist and hand in roughly a straight line.
Health, Safety, and Maintenance Tips
115
You may have to raise your chair so your forearms and hands are at the
proper angle to the keyboard. If this makes it impossible to rest your feet
flat on the floor, you can use a footrest with adjustable height and tilt to
make up for any gap between the floor and your feet. Or you may lower
the desktop to eliminate the need for a footrest. Another option is to use a
desk with a keyboard tray that’s lower than the regular work surface.
m Position the mouse at the same height as your keyboard. Allow adequate
space to use the mouse comfortably.
m Arrange the monitor so the top of the screen is slightly below your eye
level when you’re sitting at the keyboard. The best distance from your eyes
to the screen is up to you, although most people seem to prefer 18 to 28
inches (45 to 70 cm).
m Position the computer to minimize glare and reflections on the screen from
overhead lights and windows.
45–70 cm (18–28 in.)
Shoulders relaxed
Forearms and hands
in a straight line
Forearms level
or tilted up slightly
Lower back supported
Top of the screen at or slightly
below eye level (You may need
to adjust the height of your
computer by placing something
under it or by raising your
work surface.)
Screen positioned to avoid
reflected glare
Clearance under work surface
Thighs horizontal
Feet flat on the floor
116
Appendix A
Avoiding fatigue
m Change your seated position, stand up, or stretch whenever you start to feel
tired. Frequent short breaks are helpful in reducing fatigue.
m Use a light touch when typing or using a mouse and keep your hands and
fingers relaxed.
m Some computer users may develop discomfort in their hands, wrists, or
arms after intensive work without breaks. If you begin to develop chronic
pain or discomfort in your hands, wrists, or arms, consult a qualified
health specialist.
m Allow adequate workspace so that you can use your keyboard and mouse
comfortably. Place papers or other items so you can view them easily while
using your computer. A document stand may make reading papers more
comfortable.
m Eye muscles must work harder to focus on nearby objects. Occasionally
focus your eyes on a distant object, and blink often while you work.
m Clean your screen regularly. Keeping the screen clean helps reduce
unwanted reflections.
What about electromagnetic emissions?
There has been recent public discussion of the possible health effects of
prolonged exposure to extremely low frequency (ELF) and very low
frequency (VLF) electromagnetic fields. Such fields are associated with
electromagnetic sources such as television sets, electrical wiring, and some
household appliances—as well as computer monitors.
Apple has reviewed scientific reports and sought the counsel of government
regulatory agencies and respected health organizations. Based on the
prevailing evidence and opinions, Apple believes that the electric and
magnetic fields produced by computer monitors do not pose a health risk.
In response to those customers who wish to reduce their exposure to
electromagnetic fields, Apple has lowered the emission levels of our products.
We are also actively encouraging further scientific research so we can
continue to promote the health and safety of our customers and employees.
Health, Safety, and Maintenance Tips
117
Safety instructions
For your own safety and that of your equipment, always take the following
precautions.
Turn off the computer completely and disconnect the power plug (by pulling
the plug, not the cord) if any of the following conditions exists:
m the power cord or plug becomes frayed or otherwise damaged
m you spill something into the case
m your Macintosh is exposed to rain or any other excess moisture
m your Macintosh has been dropped or the case has been otherwise damaged
m you suspect that your Macintosh needs service or repair
m you want to clean the case (use only the recommended procedure
described later in this chapter)
Be sure that you always do the following:
m Keep your Macintosh away from sources of liquids, such as wash basins,
bathtubs, shower stalls, and so on.
m Protect your Macintosh from dampness or wet weather, such as rain, snow,
and so on.
m Read all the installation instructions carefully before you plug your
Macintosh into a wall socket.
m Keep these instructions handy for reference by you and others.
m Follow all instructions and warnings dealing with your system.
WARNING Electrical equipment may be hazardous if misused. Operation
of this product, or similar products, must always be supervised by an
adult. Do not allow children access to the interior of any electrical
product and do not permit them to handle any cables.
118
Appendix A
Handling your computer equipment
Follow these guidelines for handling your computer and its components:
m When setting up your computer, place components on a sturdy, flat surface,
and carefully follow all setup instructions.
m When connecting or disconnecting a cable, always hold the cable by its
connector (the plug, not the cord).
m Turn off your computer and all its components before connecting or
disconnecting any cables to add or remove any component. Failure to do so
could seriously damage your equipment.
m Never force a connector into a port. If the connector and port do not join
with reasonable ease, they probably don’t match. Make sure that the
connector matches the port and that you have positioned the connector
correctly in relation to the port.
m Take care not to spill any food or liquid on the computer, keyboard, mouse,
or other components. If you do, turn your computer off immediately and
unplug it before cleaning up the spill. Depending on what you spilled and
how much of it got into your equipment, you may have to bring your
equipment to an Apple-authorized service provider.
m Protect the computer and its components from direct sunlight and rain or
other moisture.
m Keep all ventilation openings clear and unobstructed. Without proper air
circulation, components can overheat, causing damage or unreliable
operation.
WARNING This equipment is intended to be electrically grounded.
Your Macintosh is equipped with a three-wire grounding plug—a plug
that has a third (grounding) pin. This plug will fit only a grounded AC
outlet. This is a safety feature. If you are unable to insert the plug
into the outlet, contact a licensed electrician to replace the outlet
with a properly grounded outlet. Do not defeat the purpose of the
grounding plug!
Health, Safety, and Maintenance Tips
119
Handling the built-in monitor
Follow these procedures for handling the built-in monitor:
m Make sure the ventilation openings on the computer are clear and
unobstructed.
m If there is interference on the monitor’s screen or on a television or radio
near your computer, move the affected equipment farther away.
Handling the keyboard
Take care not to spill any liquid on the keyboard. If you do, turn off your
computer immediately.
m If you spill liquid that is thin and clear, unplug the keyboard, turn it upside
down to let the liquid drain out, and let it dry for 24 hours at room
temperature. If, after you take these steps, the keyboard doesn’t work, take
it to your Apple-authorized service provider for repair.
m If you spill liquid that is greasy, sweet, or sticky, unplug the keyboard and
take it to your Apple-authorized service provider for repair.
120
Appendix A
Handling floppy disks
Store disks at
temperatures
between 50° F
and 125° F.
Do not use a
pencil or an
eraser on a disk
or disk label.
Keep disks dry.
125° F (52° C)
50° F (10° C)
Do not touch the
exposed part of the
disk behind the
metal shutter.
Keep disks away
from magnets.
Avoid exposing
disks to extremely
hot temperatures.
Ejecting a disk
For instructions on ejecting a floppy disk, a CD-ROM disc, or a removable
media disk, see the “Disks” topic area of Macintosh Guide, available in the
Guide (h) menu.
Health, Safety, and Maintenance Tips
121
If you can’t eject a floppy disk
If you can’t eject a floppy disk in the usual way, try the following in order:
m Hold down the x and Shift keys and press the number 1 key on your
keyboard to eject a disk in the internal disk drive.
m Turn off the computer. If the disk isn’t ejected, then hold down the button
on your mouse or other pointing device while you turn the computer on
again.
m Locate the small hole near the disk drive’s opening, and carefully insert the
end of a large straightened paper clip into it. Push gently until the disk is
ejected. Do not use excessive force.
If nothing works, take the computer or disk drive to your Apple-authorized
service provider to have the disk removed.
Handling compact discs
Keep these important safety instructions in mind as you use compact discs
(such as CD-ROM discs, audio CDs, and Photo CDs):
m Hold a disc by the edges or by one edge and the center hole. Do not touch
the disc surface.
m To clean discs, wipe the shiny surface with a soft damp cloth, working in
straight lines from center to edge. Do not use any form of cleaning agent.
122
Appendix A
m To avoid damage to your discs, keep these points in mind:
Do not expose discs
to direct sunlight.
Do not write on
discs.
Do not spill liquids
on discs.
Do not put tape
on discs.
Do not scratch
discs.
Do not get
dust on discs.
Other important safety instructions to keep in mind as you use your
CD-ROM drive:
m Position your computer so that when the tray opens, it doesn’t bump into
anything.
m Do not leave the disc tray open. If dust gets on the lens of the CD-ROM
drive, the drive may have problems reading your compact discs.
m Do not put anything (for instance, a cup) on top of the tray when it is open.
m Do not force the tray open by hand.
m Do not wipe the lens with a paper towel or other abrasive surface. If you
need to clean the lens, see an Apple-authorized service provide for a lens
cleaner.
m Never transport your computer with a disc inside the CD-ROM drive.
m Keep your computer equipment away from any source of liquid (such as
wash basins, bathtubs, and shower stalls). If you drink coffee or other
beverages while you’re at your computer, take care not to spill.
m Avoid exposing your equipment to damp or wet weather. If your system is
near a window, be sure the window is closed in rainy weather.
The tray on your CD-ROM drive automatically closes when you shut down
your computer. You may want to open the tray and take your disc out before
shutting down.
Health, Safety, and Maintenance Tips
123
Power supply
The power supply in your computer is a high-voltage component and should
not be opened for any reason, even when the computer is off. If the power
supply needs service, contact your Apple-authorized dealer or service
provider.
Cleaning your equipment
Follow these general rules when cleaning the outside of your computer and
its components:
m Use a damp, soft, lint-free cloth to clean the computer’s exterior. Avoid
getting moisture in any openings.
m Don’t use aerosol sprays, solvents, or abrasives.
Cleaning the computer case
To clean the case, do the following:
1
Turn off the computer completely and then disconnect the power plug. (Pull the plug, not
the cord.)
2
Wipe the surfaces lightly with a clean, soft cloth dampened with water.
Cleaning the monitor
To clean the screen, put household glass cleaner on a soft cloth and wipe the
screen. Don’t spray the cleaner directly on the screen, because the liquid
might drip into the monitor or computer.
124
Appendix A
Cleaning the mouse
The mouse contains a small ball that must roll smoothly for the mouse to
work properly. You can keep this ball free of dirt and grease by using the
mouse on a clean, lint-free surface and cleaning it occasionally.
You need a few cotton swabs and a clean, soft, lint-free cloth.
Note: If your computer came with a special mouse (like the two-button mouse
that comes with the DOS-compatibility card), see the instructions that came
with it for cleaning and maintenance information.
1
Turn off your computer.
2
Turn the mouse upside-down and turn the plastic ring on the bottom counterclockwise
to disengage it.
If the mouse is locked, see the next section, “Locking and Unlocking the
Mouse,” for instructions on how to unlock it.
3
Turn the mouse right-side up with one hand and catch the ring and the ball with your
other hand.
Health, Safety, and Maintenance Tips
125
4
Clean the three small rollers inside the mouse with a cotton swab moistened with water.
Rotate the rollers to clean all around them.
5
Wipe the mouse ball with a clean, soft, dry, and lint-free cloth.
6
If necessary, wash the mouse ball with warm soapy water (use a mild soap such as a
dishwashing liquid) and then dry the mouse ball thoroughly.
7
Gently blow into the mouse case to remove any dust that has collected there.
8
Put the ball and the ring back in place.
Your mouse should roll smoothly across your mouse pad or desk. If it doesn’t,
repeat these instructions carefully.
126
Appendix A
Locking and unlocking the mouse
Some mouse devices can be locked so that the ball can’t be removed. A
locking mouse has a small hole on the plastic ring.
Note: If your computer came with a special mouse (like the two-button mouse
that comes with the DOS-compatibility card), see the instructions that came
with it.
To lock the mouse, follow these steps:
1
Insert a straightened paper clip into the hole on the plastic ring.
Insert a straightened paper clip into this hole.
(The hole may be located here on your mouse.)
2
Press down on the paper clip while you turn the ring clockwise.
Turn the ring a very short distance, until it stops. When the recessed area on
the ring is not lined up with the recessed area surrounding the ring, the mouse
is locked.
Recessed area on ring
Recessed area surrounding ring
The mouse ring is locked when the recessed area on the ring
does not line up with the recessed area surrounding the ring.
Health, Safety, and Maintenance Tips
127
To unlock the mouse, follow these steps:
1
Insert a straightened paper clip into the hole on the plastic ring.
Insert a straightened paper clip into this hole.
(The hole may be located here on your mouse.)
2
Press down on the paper clip while you turn the ring counterclockwise.
Turn the ring a very short distance. When the recessed area on the ring is
lined up with the recessed area surrounding the ring, the mouse is unlocked.
Recessed area on ring
Recessed area surrounding ring
The mouse ring is unlocked when the recessed area on the
ring lines up with the recessed area surrounding the ring.
128
Appendix A
Read this appendix for instructions
on installing an expansion card
or memory in your computer.
Appendix B Installing Expansion Cards
and Additional Memory
This appendix provides information about expansion cards and memory
modules (including an optional High Performance Module) and explains how
to install both cards and memory.
Installing an expansion card or memory involves three procedures (detailed
steps for each are provided later in this appendix):
m opening the computer
m inserting the card or memory module into a specific slot or socket
m closing the computer
About expansion cards
Expansion cards are printed circuit boards that can be installed in your
computer to give it special features, such as enhanced video capabilities,
networking and communications, and additional processing power. Slots that
will fit three different kinds of expansion cards are available within your
Macintosh:
m a PCI (peripheral component interconnect) slot for most 6.88-inch cards
m a communication slot for an internal modem, fax, or Ethernet card
m a video-in slot for a video input card that brings signals into the computer
from a videocassette recorder (VCR), laser disc player, video camera, or
similar device
129
You can also install the following additional expansion cards in your
Macintosh:
m the Apple External Video Connector kit that allows video mirroring on an
external monitor
m a TV tuner card that allows you to watch TV on your Macintosh
Other video cards that let you perform editing and other functions may also
be available for your computer.
This appendix contains instructions for installing a PCI card or a
communication card. To install a video input card or a TV tuner card (if you
don’t already have these cards installed), or the Apple External Video
Connector kit, follow the instructions that came with the card or kit.
DRAM DIMM slots (2)
Cache slot
Video-in slot
PCI (Peripheral Component Interconnect) slot
and PCI card adapter
Communication slot
Monitor-out slot
Vertical plate
130
Appendix B
WARNING To avoid damaging your computer and expansion card, do not
attempt to install any expansion card without first checking the
documentation for that card. If the documentation specifies that an
Apple-certified technician must install the card (usually because
the installation requires special training or tools), consult the service
and support information that came with your computer for instructions
on how to contact an Apple-authorized service provider or Apple for
assistance. If you attempt to install the card yourself, any damage you
may cause to your computer or card will not be covered by the limited
warranty on your computer. If the card is not an Apple-labeled product,
check with an Apple-authorized dealer or service provider to see if you
can install it yourself.
About memory
You can have memory—dynamic random-access memory (DRAM)—added
to your computer in packages called Dual Inline Memory Modules, or
DIMMs. You can also add an optional 256K Level 2 cache by installing a
High Performance Module.
DRAM configurations
Your computer can use any DRAM configuration with DIMMs of these sizes:
8, 16, 32, or 64 MB. DIMMs that are either 32 or 64 MB must support a 2K
refresh count.
You can increase your computer’s DRAM to up to a maximum of 136 MB (the
8 MB that comes on your computer’s main logic board, plus an additional 128
MB for a total 136 MB). The main logic board has two slots where DIMMs
can be installed. To increase DRAM to 136 MB, have an Apple-authorized
dealer or service provider fill both slots with 64 MB DIMMs. You can also fill
the slots with 8, 16, or 32 MB DIMMs. DIMMs of mixed sizes may be
installed—for example, you can install one 8 MB DIMM and one 16 MB
DIMM.
Installing Expansion Cards and Additional Memory
131
IMPORTANT The DIMMs should be 64-bit-wide, 168-pin fast-paged mode,
with 70-nanosecond (ns) RAM access time or faster. DIMMs that are either
32 or 64 MB must support a 2K refresh count. The Single Inline Memory
Modules (SIMMs) from older Macintosh computers are not compatible with
your computer and should not be used.
If you decide to have additional DRAM installed in your computer, the
DIMMs can be installed one at a time in any order in either of the memory
slots.
High Performance Module (cache) configurations
A 256K Level 2 memory cache provides an overall increase in your
computer’s performance. You can add a cache by having an Apple-authorized
dealer or service provider install the High Performance Module (256K Level
2 cache) in the cache slot on the main logic board of your computer.
Opening the computer
IMPORTANT To avoid generating static electricity that may damage
components, do not walk around the room until you have completed the
installation of the expansion card or memory and closed the computer.
Additionally, move the logic board as little as possible while it is outside the
computer case.
1
Turn off your computer following the instructions in “Turning the Computer Off” in
Chapter 1 of this manual.
2
Turn the computer completely off by pressing the power switch at the back of the
computer.
Press the side of the switch marked with the j symbol.
3
Unplug all the cables except the power cord from the computer (including the cable that
connects your keyboard to the computer).
Leaving the power cord plugged in helps protect the computer from damage
caused by electrostatic discharge.
132
Appendix B
4
Remove the security screws from the computer’s back panel with a screwdriver.
Remove these screws.
5
With your fingertips, find the two latches on the underside of the computer’s case.
Locate the two latches on
the underside of the computer’s
case with your fingertips.
Installing Expansion Cards and Additional Memory
133
6
Pull gently on the latches.
7
Swing the panel up and slip it out.
Set the panel aside.
Pulling gently, swing the
panel up, and slip it out.
8
134
Appendix B
To discharge static electricity from your body that could damage the components inside
the computer, touch the metal panel on the back of the computer.
9
Gently pull down on the wire handle and swing it out to unlock it from its storage
position. Then grasp the handle and pull the logic board out of the computer.
The vertical plate and the logic board to which it’s attached slide all the way
out of the computer. Carefully support the logic board as it comes out, and
put it on a stable, clean, flat surface.
Wire handle
What you do next depends on whether you’re installing an expansion card,
memory, or a High Performance Module (cache). Skip to the section that
pertains to the item you are installing.
Installing Expansion Cards and Additional Memory
135
Installing an expansion card
This section contains instructions for installing a peripheral component
interconnect (PCI) card or a communication card. To install a video input
card, the Apple external video connector kit, or a TV tuner card, follow the
instructions that came with the kit or card.
Installing a PCI card
This section contains general instructions for installing a PCI card. You
should also refer to any instructions that came with the card. PCI cards for
your computer must be 6.88 inches long. Here’s how to install one:
1
Unscrew the retainer clamp screw from the front of the vertical plate, while holding the
clamp in place in back of the vertical plate.
Avoid letting the retainer clamp fall onto the logic board.
While holding
the retainer clamp
in place, remove the
screw that secures
the clamp to the
vertical plate.
Vertical plate
136
Appendix B
2
Lift out the retainer clamp and set it aside.
You’ll need the retainer clamp later, after you install the card.
Remove the retainer clamp
Vertical plate
Installing Expansion Cards and Additional Memory
137
3
If your PCI card has ports for connecting equipment, remove the plastic access cover
from the vertical plate.
On the inside of the computer, squeeze together the two plastic tabs holding
the access cover in place, then pull the access cover off from the outside.
Squeeze the two plastic tabs together.
Vertical plate
Metal retainer
PCI slot
Plastic access cover
Vertical plate
138
Appendix B
4
Remove the metal retainer from the inside of the computer.
Vertical plate
5
Metal retainer
Remove the PCI card adapter from the main logic board.
PCI card adapter
PCI slot
6
Remove the PCI card from its static-proof bag.
Hold the card by its edges to avoid touching any connectors on the card.
Installing Expansion Cards and Additional Memory
139
7
Connect the PCI card and the PCI card adapter.
Place the adapter on a firm surface, then press the card firmly into the
adapter. You may find it helpful to place the card and adapter near the edge of
a table with the metal edge of the card hanging over the end of the table so it
doesn’t block the card from being inserted completely into the adapter.
PCI card
PCI card adapter
8
Align the PCI card and adapter over the PCI slot.
PCI access port
Vertical plate
140
Appendix B
PCI slot
9
Insert the adapter into the PCI slot on the main logic board. Make sure the metal fence on
the PCI card engages the hook on the vertical plate and that any connectors on the card
protrude through the PCI access port opening.
The PCI card is properly seated when the card’s metal
“fence” engages this hook on the vertical plate.
Vertical plate
Card fence
Don’t force the adapter. If you meet resistance, pull the adapter out and try
again. To see if the adapter is properly connected, lift it gently. If it resists and
stays in place, it’s connected.
Installing Expansion Cards and Additional Memory
141
10
Insert the retainer clamp back into the hole and hold it there while you screw it into
place.
Replace the retainer clamp.
Vertical plate
Screw the retainer
clamp in place.
Vertical plate
11
142
Appendix B
If you have a communication card, DIMMs, or a High Performance Module to install, skip
ahead to those instructions in this chapter. If you are finished installing items in your
computer, proceed to “Closing the Computer,” later in this chapter.
Installing a communication card
This section contains instructions for installing an Ethernet, fax, or internal
modem card in the communication slot in your computer.
Some communication cards designed for other communication slots are not
compatible with your computer and cannot be installed in its communication
slot. Use the following illustration as a guide to determine if you have the
correct type of card for the slot.
Compatible
Vertical plate
Compatible
Not compatible
Communication card
Logic board
(side view)
Notches
Communication slot
Notches
Notches
Installing Expansion Cards and Additional Memory
143
To install a communication card, follow these steps:
1
Remove the plastic access cover from the vertical plate.
Push the two plastic tabs apart and pull off the
metal retainer so the access cover can come off.
Metal retainer
Vertical plate
Communication slot
2
Remove the communication card from its static-proof bag.
Hold the card by its edges to avoid touching the connectors on the card.
3
Align the card with the communication card access hole.
The communication slot is the rightmost slot on the logic board as you face
the vertical plate.
Hook
Vertical plate
Communication
card access hole
144
Appendix B
Communication slot
Your card may have an external connector on it, as shown here.
External connector
Vertical plate
Communication
card access hole
4
Communication slot
Passing the external connector through the hole in the vertical plate, insert the card into
the communication slot. Press down on the card until the connector is solidly in place.
Don’t force the card. If you meet resistance, pull the card out and try again. If
your card has a hook on it, make sure the hook engages the vertical plate.
5
To see if the card is properly connected, lift it gently. If it resists and stays in place, it’s
connected.
6
If the communication card you installed is an Ethernet card, you may need to install
software that comes with the Ethernet card. Then change the network connection in a
control panel.
See the manual that came with the card for more information. For
instructions on how to select a network connection and other information
about using your Macintosh on a network, see the “Networks” topic area of
Macintosh Guide, available in the Guide (h) menu.
7
If you have DIMMs or a High Performance Module to install, skip ahead to those
instructions in this chapter. If you are finished installing items in your computer, proceed
to “Closing the Computer,” later in this chapter.
Installing Expansion Cards and Additional Memory
145
Installing DIMMs or a High Performance Module
WARNING Although instructions for installing DIMMs and the High
Performance Module are provided in this manual, Apple Computer
strongly recommends that you have an Apple-certified technician install
additional them. Consult the service and support information that came
with your computer for instructions on how to contact an Appleauthorized service provider or Apple for service. If you install additional
DIMMs yourself, you risk damaging your equipment, and this damage is
not covered by the limited warranty on your computer. See an Appleauthorized dealer or service provider for additional information about
this or any other warranty question.
Installing a DRAM DIMM
1
Push the ejector on the DRAM slot outward and down to open it.
Push the ejector outward and down to open it.
DRAM slot (1 of 2)
(
Vertical plate
146
Appendix B
Toward vertical plate)
2
With the ejector in the “open” position, align the DRAM DIMM in the DRAM slots as
pictured.
IMPORTANT Do not touch the DIMM’s connectors. Handle the DIMM only by
the edges.
DRAM DIMM (Your DIMM’s shape
and components may vary.)
Connectors
The DRAM DIMM is designed to fit into the
slot only one way. Be sure to align the notches
in the DIMM with the small ribs inside the slot.
Notches
Ejector (The ejector should be
pushed outward and down to be
in the open position, as shown.)
DRAM slot (1 of 2)
Ribs (inside slot)
(
Toward vertical plate)
Vertical plate
3
Push down on the DIMM until it snaps into place.
The ejector will automatically close.
4
Repeat steps 1–3 if you have another DRAM DIMM to install.
5
If you have a High Performance Module to install, proceed to the next section, “Installing
the High Performance Module.” If you are finished installing items in your computer,
proceed to the section “Closing the Computer” later in this chapter.
Installing Expansion Cards and Additional Memory
147
Installing the High Performance Module (256K Level 2 Cache)
1
Align the notches in the High Performance Module with the small ribs inside the module
slot, and insert the module into the slot as pictured.
The module is designed to fit into the slot only one way. Be sure to align the
notches in the module with the small ribs inside the slot.
IMPORTANT Do not touch the module’s connectors. Handle the module only by
the edges.
Cache module slot
High Performance Module
(Your module’s shape and components may vary.)
The module is designed to fit into the slot only
one way. Be sure to align the notches in the
module with the small ribs inside the slot.
Connectors
Ribs (inside slot)
(
Notches
Toward vertical plate)
Vertical plate
2
148
Appendix B
If you are finished installing items in your computer, proceed to “Closing the Computer,”
next.
Closing the computer
1
Slip the base of the logic board into the guide rails inside the computer’s case and swing
the wire handle back into its storage position.
Make sure the logic board slides
into the guides that are on both
sides of the computer’s interior.
Swing the handle up,
into its storage position.
Installing Expansion Cards and Additional Memory
149
2
Slide the logic board back into the computer.
Gently but firmly
push on the vertical
plate until the logic board
is solidly back in place.
3
Slip the three tabs at the top of the back panel into the grooves in the computer’s case.
Slip the three tabs on the
back panel into the grooves
in the computer case.
150
Appendix B
4
Snap the base of the back panel into place.
Snap the plastic back panel into place.
5
Reinsert the three security screws.
Reinsert these screws.
Installing Expansion Cards and Additional Memory
151
6
Plug the cables back into the computer.
Your computer is now ready to turn on and use.
WARNING Never turn on your computer unless all of its internal and
external parts are in place. Operating the computer when it is open or
missing parts can be dangerous, and can damage your computer.
Note: If your computer will not start after you’ve installed an expansion card,
DRAM, or the High Performance Module, you may need to press the reset
button on the main logic board. See the instructions listed under the symptom
“The computer does not start and you have just installed DIMMs, a High
Performance Module (256K level 2 cache), or expansion cards” in “Solutions
to Common Problems” in Chapter 5 of this manual.
152
Appendix B
Read this appendix to learn
how to use the special keys
on your keyboard.
Appendix C
Special Keys on Your Keyboard
Your computer keyboard contains certain special keys that typewriter
keyboards don’t have. Many of these keys allow you to give commands to the
computer without using the mouse. For example, in many application
programs, you can press the x (Command) key at the same time as the Q key
to quit a program.
The following table describes what you can do with the special keys on your
keyboard. The special keys on your keyboard depend on the model of
keyboard you have; some keyboards do not have all the keys listed here.
Special keys on Apple keyboards
Arrow keys
Caps Lock key
Clear key
x (Command) key
Use to move the insertion point, as an alternative to using the
pointer. In some programs, the arrow keys have other functions.
Use to capitalize a series of letters (numbers and symbols
aren’t affected).
caps
lock
num
lock
clear
Use to delete the current selection (or use the Delete key).
In some programs, Clear has other functions.
Use in combination with other keys as an alternative to
choosing a menu command.
continued .
153
Special keys on Apple keyboards (continued)
Control key
control
Delete key
Use to delete selected material, or the character to the left of the
insertion point.
delete
Enter key
enter
Escape key
esc
Function keys
F1
Option key
Numeric keys
alt
option
num
lock
=
/
7
8
9
4
5
6
1
2
clear
*
Use in combination with other keys to produce special
characters or modify actions.
Use to produce numbers and mathematical symbols; some
programs use these keys as function keys to initiate actions.
Use to move the insertion point to the beginning of the next line.
In a dialog box, pressing Return is the same as clicking the
outlined button.
return
Shift key
Use to produce capital letters (or the upper character
on the key).
shift
Tab key
Use to move the insertion point to the next stopping place
(such as a tab stop or field in a dialog box or program).
tab
ins
help
home
page
up
end
page
down
del
Appendix C
Some programs allow you to use the 12 function keys to give
commands. You can assign commands or action sequences to
function keys with special utility programs.
On some models, press to turn on the computer. Also press to
shut down the computer, to put the computer to sleep, or to
restart the computer.
Return key
154
The function of this key depends on the program you’re using.
enter
Power key
Other special keys
In a dialog box, pressing Enter is the same as clicking the
outlined button. In some programs, pressing this key confirms
information you have provided.
3
.
0
In combination with other keys, this key provides shortcuts or
modifies other actions.
The function of these keys depends on the operating system
and program you’re using.
Typing special characters and symbols
You can type a variety of international and other special symbols and
characters (including characters with diacritical marks, such as accents)
by pressing combinations of keys.
The Key Caps program, which is installed with your system software, shows
you the characters produced when you type certain keys and key
combinations in the fonts available on your computer. Choose Key Caps from
the Apple (K) menu, then choose the font from the Key Caps menu.
Characters appear
here when you press
keys on the keyboard
or click them in
the window.
Characters available
in the Chicago font
To have Key Caps show more options for special characters, press each of
these keys or key combinations: Option, Shift, Shift-Option, Shift-x, and
Option-x.
Characters available
in the Chicago font
when the Option key
is pressed
The highlighted key represents the
key held down on the keyboard—
in this case, the Option key.
Special Keys on Your Keyboard
155
If you press the Option key, Key Caps outlines lightly the keys that you can
use in combination with letter keys to type letters with accents or other
diacritical marks.
If you see rectangles: If you see rectangles instead of diacritical marks on
some of the pictures of keys in Key Caps, try pressing Option-x to see the
diacritical marks. However, you only need to use the Option key (not
Option-x) in combination with the other keys to type letters with diacritical
marks.
If you press the Option key at the same time as a key for a specific diacritical
mark and then release both keys, Key Caps outlines in bold the keys for
letters that can be typed with that mark. (You’ll see that most key
combinations for diacritical marks can be used with the Space bar as well as
letter keys—producing the mark without a letter.)
The most common diacritical marks and how to create them are summarized
next.
Diacritical mark
Key combination
Grave accent ( ` )
Option-`, then type the character
Acute accent ( ´ )
Option-e, then type the character
Circumflex (^)
Option-i, then type the character
Tilde (~)
Option-n, then type the character
Umlaut ( ¨ )
Option-u, then type the character
The letter “c” with a cedilla (ç)
Option-c
m To type a letter or a space with a specific diacritical mark, press the Option key and
the key for the mark simultaneously. Then type the letter that needs the mark.
If you are having trouble getting a mark and letter to appear together, try
again. Be sure to press the Option key before (or at the same time as) the
key for the mark; then, after you release both keys, type the letter to be
marked.
156
Appendix C
Special key combinations
If difficulties with your mouse or computer don’t allow you to use standard
methods of quitting a program or restarting your computer, you can try using
these special key combinations.
To do this...
…press this key combination
Force a program to quit
x-Option-Esc
Force the computer to restart
x–Control–Power key
Here are other key combinations you may find useful to use while starting up
your computer:
To do the following at startup…
…press this key combination
Start the computer from a CD-ROM disc
C key
Ignore SCSI ID 0 (zero)
x-Option-Shift-Delete
Turn off system extensions
Shift key
Start the Extensions Manager
Spacebar
Rebuild the desktop
Option-x
Special Keys on Your Keyboard
157
If you can’t find what you’re looking for
in this index, look in Macintosh Guide—
available in the Guide (h) menu
on your computer.
Index
A
About Apple Extras file 29
accent marks, typing 156
ADB. See Apple Desktop Bus
America Online 88
Apple customer support hotline 29
Apple Desktop Bus (ADB) icon 8
Apple Desktop Bus (ADB) port
connecting keyboard cable to 7
connecting mouse cable to 6
location of 45
purpose of 44
Apple Ethernet media adapter 54
Apple External Video Connector kit 45,
49, 130
Apple Extras folder
About Apple Extras (Read Me) files
in 29
preinstalled programs in 55–56
removing applications from 58–59
AppleLink 89
Apple menu. See also control panels
Key Caps 155–156
replacing menu items in new System
Folder 106
Apple Presentation System 49
AppleScript program 55–56
Apple Software License Agreement 88
AppleTalk Phase 2 Protocols for Ethernet
networks 54
Apple Video Player program 55–56
application icon 20
Application menu 19
active programs listed in 57
Finder command 27, 32
Hide Others command 60
Show All command 60
switching applications with 58
application programs 55–61
Apple Presentation System 49
AppleScript 55
Apple Video Player 55–56
backup applications 60
debugging applications 75
designed for older Macintosh
computers 61, 80
designed for Power Macintosh 61, 80
determining which are open 57
dimmed icons for 58
Disk First Aid 92–95, 101
displaying windows in 60
Drive Setup 71, 92–94, 96,
98–99, 101
guidelines for 57
increasing memory to run programs
58–59
159
Installer 59, 101–108
installing 56–57, 103
Key Caps 155–156
license agreement for 56, 88
memory used by 61, 78
opening, problems with 78, 80
PlainTalk 55
PowerTalk 55
preinstalled 55–56
QuickDraw GX 55
QuickDraw 3D 55
quitting
forcing to quit 67, 157
shortcut for 153
unexpectedly 78
when problem occurs 67
removing from Apple Extras folder
58–59
shared libraries and 80
switching between 58
troubleshooting
program cannot be found 78
program cannot be opened because
file cannot be found 80
program is designed for an older
Macintosh 80
program malfunctions 57
program will not start or quits
unexpectedly 78
updates of 88
virtual memory and 58
virus detection programs 86
working with several at a time 57–58
arrow keys 153
arrow on screen. See pointer
arrows, scroll 20
At Ease (CD-ROM alternative to
Macintosh desktop) 81
audio. See sound
audio CDs
ejecting 25
handling 122
inserting into drive 24–25
troubleshooting 84–85
160
Index
B
backing up files 60
background of desktop, changing 36
Balloon Help 40
bomb icon 65, 67, 75
bulletin boards, viruses and 86
C
cables
Ethernet cables 54
handling 119
keyboard cable 7, 8, 9
mouse cable 6, 8
SCSI cables 51–53
SCSI peripheral interface cable 51
SCSI system cable 51
cache module. See High
Performance Module
cache module slot 130, 148
Caps Lock key 153
cards
communication card 143–145
Ethernet card 54, 145
expansion card 70, 129–131, 136–145
PC Compatibility Card 6, 17
TV tuner card 44, 45, 56
video input card 44, 45, 56
caret prompt on screen 75
carrying the computer 3
case
cleaning 124
closing 149–152
opening 132–135
CD-ROM discs. See also CD-ROM drive
At Ease desktop alternative on 81
audio CDs 84–85
cleaning 83, 122
ejecting 25
unexpectedly 83
handling 122
inserting into drive 24–25
opening documents on,
troubleshooting 83
polishing 83
safety precautions for 122
small (8 cm) discs 24, 25
starting up from 81, 97, 157
system software disc, removing
software from 58–59
troubleshooting 82–85
CD-ROM drive. See also CD-ROM discs
cleaning lens on 123
closing tray of 25
discs compatible with 24
ejecting disc from 25
inserting disc into 24–25
Open/Close button for 24–25
opening tray of 24–25
troubleshooting 81
safety precautions for vii, 123
SCSI ID number for 50
spills on 123
troubleshooting 80–85
CD-ROM software, installing or
reinstalling 109–110
cleaning
case 124
CD-ROM discs 83, 122
CD-ROM drive lens 123
monitor 124
mouse 125–126
screen 117
spills 119, 120, 123
Clear key 153
clock 72
closing
CD-ROM drive tray 25
computer 149–152
Macintosh Guide 39
windows 20
Command key 153
commands
Apple Video Player Guide (Guide
menu) 56
Empty Trash (Special menu) 20
Finder (Application menu) 27, 32
Hide Balloons (Guide menu) 40
Hide Others (Application menu) 60
Macintosh Guide (Guide menu) 32
menus of 19
Open (File menu), shortcut for 41
Restart (Special menu) 67
Shortcuts (Guide menu) 41
shortcuts for. See shortcuts
Show All (Application menu) 60
Show Balloons (Guide menu) 40
Shut Down (Special menu) 27
Sleep (Special menu) 22
communication card
compatible vs. incompatible 143
Ethernet card 145
installing 143–145
communication card access cover 45
communication slot 130, 145
communications regulation
information vi
compact discs. See also audio CDs;
CD-ROM discs; Photo CDs
handling 122
inserting into drive 24–25
CompuServe 89
connecting
cables 119
connector into port 119
external SCSI devices 50–53
keyboard 6–9
monitor, external 49
mouse 6–9
power cord 4, 5
SCSI devices 50–53
to Ethernet network 54
connectors
plugging into port 119
video connector 49
contrast of screen 47
Control key 154
Index
161
Control Panels (Apple menu)
Date & Time 34
Desktop Patterns 36
Energy Saver 21–22
Extensions Manager 68, 69
Memory 61, 78, 80
Monitors & Sound 46, 47
PC Exchange 79
replacing in new System Folder 106
copying files 60
CPU ix
cumulative trauma disorders 114
cursor. See pointer
customer support hotline 29
D
Date & Time control panel 34
debugging applications 75
Delete key 154
desk accessories
switching between 58
working with several at a time 57–58
desktop
appearance of 14
CD-ROM alternative to (At Ease) 81
changing background of 36
hiding and showing windows on 60
rebuilding 68–69, 74, 157
Desktop Patterns control panel 36
device drivers for SCSI devices 53
diacritical marks, typing 156
dialog boxes 67
DIMMs. See DRAM DIMMs
disc drive. See CD-ROM drive
discs. See CD-ROM discs; compact discs
disk drives. See floppy disk drive;
hard disk
Disk First Aid icon 93
Disk First Aid program 92–95, 100
disk icon
with blinking question mark 72, 100
with X 73
162
Index
disks. See floppy disks; hard disk
Disk Tools disk, starting up from 98
display. See screen
DOC statement vii
document icon 20
documents
copying 60
DOS, troubleshooting 79
opening
on CD-ROM disc 77, 83
problems with 68, 83
DOS disks, troubleshooting 74
DOS documents, troubleshooting 79
DRAM configurations 131–132
DRAM DIMMs. See also memory
computer does not start after
installation of 70
handling 147
installing 146–147
sizes of 131
types to use 132
DRAM DIMM slots 130, 146, 147
drivers for SCSI devices 53
Drive Setup icon 93
Drive Setup program
accessing hard disk with 71
initializing hard disk with 96, 98–99
updating hard disk with 101
Dual Inline Memory Modules (DIMMs).
See DIMMs
dynamic random-access memory. See
DIMMs; DRAM
E
ejecting
CD-ROM discs 25
unexpectedly 83
floppy disks 121–122
electrical hazards, avoiding 4, 5, 118
electromagnetic emissions 117
Empty Trash command (Special
menu) 20
Empty Trash warning, disabling 38
energy, conserving 13–14, 21–23
Energy Saver control panel 21–22
putting the computer to sleep with
21–22
scheduling automatic startup and
shutdown with 23
setting options in 21
Energy Saver dialog box 13
Enter key 154
erasing disks. See initializing
error message 65–67. See
also troubleshooting
errors. See troubleshooting
Escape key 154
Ethernet card 54, 145
Ethernet media adapter 54
Ethernet network, connecting to 54
EtherTalk Phase 2 protocol 54
expansion cards
communication cards 143–145
computer does not start after
installation of 70
installing 136–145
PCI cards 136–142
types of 129–130
warning about 131
expansion slots. See slots
extensions
installing 103
removing and replacing in Extensions
Folder 75
replacing in new System Folder 106
turning off 60, 157
Extensions Manager, starting 69, 157
Extensions Manager control panel 68, 69
exterior of computer. See case
external monitor, connecting 49
external SCSI devices, connecting 50–53
external video connector 45, 49, 130
External Video Connector kit 130
eye fatigue 115
F
fatigue
eye 115
general 117
FCC statement vi
File menu
Open command, keyboard shortcut
for 41
files
backing up 60
failure to find 80
Finder
activating 27, 32
automating tasks in 56
Macintosh Guide and 32
shortcuts for commands in 41–42
Finder icon 57
floppy disk drive, location of 44
floppy disks
backing up 60
Disk Tools disk 72, 73, 76
DOS 74
ejecting 121–122
handling 121
inserting 56
labeling 121
PC 74
protecting information on 60
repairing 94–95
starting up from 98
storing 121
testing and repairing 91–93
troubleshooting 74
verifying 92–94
Windows 74
folders
Apple Extras folder
preinstalled programs in 55–56
removing applications from 58–59
Read Me files in 29
Extensions folder, removing and
replacing extensions in 75
Index
163
System Folder
purpose of 100
removing special software items
from 87
folder icon 20
fonts, replacing in new System
Folder 106
formatting disks. See initializing
FTP servers (Internet) 90
Function keys 154
furniture, arranging for comfort 115–116
G
glare on screen 10, 116, 117
gopher servers (Internet) 91
grounded outlet 5
grounding plug 3, 5
Guide menu
Apple Video Player Guide
command 56
Hide Balloons command 40
icon for 31
location of 18
Macintosh Guide command 32
purpose of 18
Shortcuts command 41
Show Balloons command 40
Guide menu icon 31
H
handling computer equipment
cables 119
compact discs 122
DRAM DIMMs 147
floppy disks 121
general instructions for 119
High Performance Module 148
keyboard 120
monitor 120
PCI card 139
power supply 124
164
Index
hard disk
backing up files on 60
damaged 91–92, 94–96
initializing 96–99
inserting floppy disk into 56
installing application programs on
56–57
installing system software on
100–108
location of 45
preinstalled applications on 55–56
rebuilding desktop on 68–69, 74, 157
repairing 91–92, 94–95
starting up from, problems with 71
testing 91–92
repairing 91–92, 94–95
using for additional memory 61
verifying and testing 92–93
hard disk icon 14
headphone jack 44
health-related information 113–117. See
also safety precautions
arranging your office 115–116
electromagnetic emissions 117
eye fatigue 115
general fatigue 117
musculoskeletal discomfort 114
posture 115–116
help, sources of 29, 31–42. See also
Balloon Help; Guide menu;
Macintosh Guide; online
support; troubleshooting
Hide Balloons command (Guide
menu) 40
Hide Others command (Application
menu) 60
High Performance Module. See also
memory
computer does not start after
installation of 70
installing 148
High Sierra discs 84
High Sierra file format 84
hotline for customer support 29
“Huh?” button in Macintosh Guide 39
I, J
icons 20
appearing incorrectly on screen 74
Apple Desktop Bus icon 8
application icon 20
bomb icon 65, 67, 75
dimmed icons 58
Disk First Aid icon 93
disk icon with blinking question mark
72, 100
disk icon with X 73
document icon 20
Drive Setup icon 93, 99
folder icon 20
Guide menu icon 31
hard disk icon 14
Installer 55, 59
“sad Macintosh” icon 73
SCSI icon 50
System Software Installer icon 104
Index button in Macintosh Guide 35–36
initializing
floppy disks 74
hard disk 96–99
DOS disks 74
startup disk 96
insertion point, setting 77
Installer
clean installation with 103–106
custom installation with 107–108
Custom Remove option in 59
normal installation with 101–103
Installer icon 55, 59
installing
application programs 56–57, 103
CD-ROM software 109–110
expansion cards 136–145
extensions 103
memory 131–132, 146–148
system software 101–108
Install Disk I, starting up from 98
interference vi, 120
internal hard disk. See hard disk
Internet
FTP servers 90
gopher server 91
World Wide Web 90
ISO 9660 discs 84
K
keyboard
connecting
keyboard with a built-in cable 6–7
keyboard with a separate cable 8–9
handling 120
posture for 115–116
shortcuts with. See keyboard shortcuts
special keys on 153–154, 157
spills on 119, 120, 123
troubleshooting 77
typing special characters and symbols
on 155–156
keyboard cable 7, 8, 9
keyboard shortcuts (key combinations)
41–42
for Finder tasks 41–42
to force computer to restart 157
to force program to quit 157
to ignore SCSI ID 0 (zero) 157
to quit application 67, 153
to rebuild desktop 157
to restart computer when Restart
command cannot be chosen 67
to start Extensions Manager 157
to start up from a CD-ROM disc 157
to turn off system extensions 157
Key Caps program 155–156
key combinations. See keyboard
shortcuts
Index
165
L
labeling floppy disks 121
Level 2 memory cache. See High
Performance Module
license agreement
for application programs 56
for Apple software 88
lifting the computer 3
lighting, eye fatigue and 115
local area network. See network
locking and unlocking mouse 127–128
logic board
DRAM DIMM slots on 131
PCI slot on 141, 139
removing 135
replacing 149–150
reset button on 70, 152
Look For button in Macintosh Guide 33,
37–38
M
Macintosh desktop. See desktop
Macintosh Guide 32–39
“Huh?” button in 39
searching for specific topic in 33,
37–38
tips for using 39
viewing list of topics in 33–34
viewing topics alphabetically in 33,
35–36
Macintosh Guide command (Guide
menu) 32
Macintosh Guide window
closing 39
Index button 33, 35–36
Look For button 33, 37–38
moving 32, 39
opening 32
returning to 34, 39
Topics button
at the top of the window 33–34
in the lower-left corner of the
window 34, 39
166
Index
Macintosh Tutorial 17–18
main logic board. See logic board
maintenance
CD-ROM discs 83, 122
CD-ROM drive 123
floppy disks 121
keyboard 120
monitor 120
mouse 76, 125–126
screen 117
media adapter 54
memory
adding 131–132, 146–148
cache configurations 132
clearing to solve problems 67
conserving 55
DRAM configurations 131–132
DRAM DIMMs 131–132, 146–147
High Performance Module 131, 148
increasing to run applications 58–59
installing 131–132, 146–148
running out of 78
used by application programs 61, 78
using hard disk as 61
virtual 58, 78
Memory control panel
older Macintosh programs and 61, 80
virtual memory and 78
menu bar 19
menus 19
Apple menu 106, 155–156
Application menu 19, 57–58
File menu 41
Guide menu 18, 19, 40, 41
opening 19
Special menu 22, 67
microphone 48
microprocessor ix
mirroring, video 49
modem port 44, 45
Modern Memory Manager, older
Macintosh programs and 61, 80
monitor. See also screen
adjusting angle of 10
cleaning 124
connecting a second monitor for video
mirroring 49
displaying images on two monitors at
once 49
electromagnetic emissions from 117
handling 120
position of 116
resolution of 47
monitor-out slot 130
Monitors & Sound control panel 46, 47
mouse
cleaning 125–126
connecting
to keyboard with a built-in
cable 6–7
to keyboard with a separate
cable 8–9
holding 17
locking and unlocking 127–128
moving 17
moving pointer with 17, 18
position of 116
shortcuts using 41–42
troubleshooting connections of 76
mouse button 17
mouse cable 6, 8
moving
Macintosh Guide window 32, 39
mouse 17, 18
pointer on screen 17, 18
musculoskeletal discomfort 114
N
network
accessing a sleeping computer
over 23
backing up files on 60
Ethernet, connecting to 54
viruses and 86
numeric keys 154
O
office arrangement guidelines 115–116
online services, support and software
updates offered by 88–91
on/off switch. See power switch
Open/Close button on CD-ROM drive
24–25
Open command (File menu), shortcut
for 41
opening
application programs, problems with
78, 80
CD-ROM drive tray 24, 81
computer 132–135
documents, troubleshooting 68, 83
Macintosh Guide 32
menus 19
Option key 154, 156
P
PC Compatibility Card 6, 17
PC disks 74
PC Exchange control panel 79
PCI access port 140
PCI card
handling 139
installing 136–142
PCI card access cover 45
Index
167
PCI card adapter 130, 139, 140
PCI slot 130, 139, 141
performance problems 86
peripheral component interconnect.
See PCI
Photo CDs
handling 122
inserting into drive 24–25
troubleshooting 85
PlainTalk program 55
plugging in the computer 3–5
pointer
frozen on screen 65, 76
moving on screen 17, 18
placing on insertion point 77
pointing devices, troubleshooting 76. See
also mouse
ports
Apple Desktop Bus (ADB) port 6–9,
44, 45
modem port 44, 45
plugging connectors into 119
printer port 44, 45
SCSI port 45, 50
security lock port 45
sound input port 45
sound output port 45
posture guidelines 115–116
power, troubleshooting 69
power cord 4, 5
Power key
failure of 28, 67
location of 44
purpose of 154
restarting the computer with 27, 67
turning the computer off with 26
turning the computer on with 11,
12, 27
PowerPC microprocessor ix
power plug 4
power socket 45
power strip 5
power supply, safety precautions for 124
168
Index
power switch
location of 45
“Off” position 4
“On” position 11
when to use 28
PowerTalk program 55
printed circuit board. See expansion card
printer, troubleshooting 87
printer port 44, 45
problems. See troubleshooting
processor ix
programs. See application programs
protocols for Ethernet networks 54
Q
question mark icon
blinking at startup 72, 100
as Guide menu indicator 31
QuickDraw GX program 55
QuickDraw 3D program 55
quitting applications
forcing to quit 67, 157
shortcut for 67, 153
unexpectedly 78
when problems occur 67
R
radio and television interference vi, 120
RAM, increasing to run applications 58.
See also memory
Read Me files in the Apple Extras
folder 29
rebuilding desktop 68–69, 74
shortcut for 157
recording
computer images on VCR 49
sound 48
reflections on screen 10, 116, 117
reinstalling
CD-ROM software 109–110
system software 100–108
remote control sensor 44
repairing
computer 66
floppy disks 91–92, 94–95
hard disk 91–92, 94–95
repetitive stress injuries 114
reset button on main logic board 70, 152
resolution 47
Restart command (Special menu) 67
restarting the computer
after Shut Down 27
forcing the computer to restart 157
problems restarting 67, 78, 82
using restart to solve problems 67
Return key 154
S
safety precautions 118–124. See also
health-related information
CD-ROM discs 122
CD-ROM drive vii, 123
electrical hazards, avoiding 4, 5, 118
electromagnetic emissions 117
floppy disks 121
general precautions 118
grounding plug 5
handling computer equipment
119–123
microphone 49
power supply 124
when to turn off computer and pull the
plug 118
“sad Macintosh” icon 73
saving energy 13–14, 21–23
screen. See also monitor
adjusting angle of 10
adjusting level of light and dark on 47
basic elements on 19
cleaning 117
dark 15, 69
glare and reflection on 10, 116, 117
height and distance of 116
interference on 120
moving pointer on 17, 18
off-center images on 71
screen control buttons 47
scroll arrows on windows 20
SCSI chain 50–53
cables for 51–53
connecting devices in 50–53
length of cables in 51
number of devices supported in 50
SCSI ID numbers and 50, 51
terminators in 52
SCSI devices
connecting 50–53
device drivers for 53
terminators for 52, 53
troubleshooting 72
SCSI icon 50
SCSI ID numbers 50, 51
SCSI peripheral interface cable 51
SCSI port 45, 50
SCSI system cable 51
SCSI terminator 52, 53
security lock port 45
server options, setting 23
service 66
setting up the computer 3–12
adjusting screen angle 10
connecting external SCSI devices
50–53
connecting mouse and keyboard 6–9
installing expansion card 131
plugging in the computer 3–5
turning the computer on for the first
time 11–12
shared files, viruses and 86
shared libraries 80
Shift key 154
shortcuts 41–42
for Finder tasks 41–42
to force application program to
quit 157
to force computer to restart 157
to ignore the selected startup
device 157
to quit an application 67, 153
to rebuild the desktop 157
to restart the computer 67
Index
169
to start the Extensions Manager 157
to turn off system extensions 157
Shortcuts command (Guide menu) 41
Show All command (Application
menu) 60
Show Balloons command (Guide
menu) 40
Shut Down command (Special menu) 27
Shut Down option (Sleep command) 22
shutting down the computer
automatic shutdown 22–23
problems shutting down 28
Shut Down command 27
size box on windows 20
sleep
accessing a sleeping computer over a
network 23
inducing 21–22
waking from 14, 22
Sleep command (Special menu) 22
slots
cache module slot 130, 148
communication slot 130, 145
DRAM DIMM slots 130
monitor-out slot 130
PCI slot 130, 139, 141
video-in slot 130
software. See application programs;
CD-ROM software; system
software
software license agreement 56, 88
sound. See also audio CDs
recording 48
troubleshooting 84–85
volume of 46, 84
sound control buttons 46
sound control panel. See Monitors &
Sound control panel
sound input port 45
sound output port 45
special characters and symbols 155–156
special keys 153–154, 157
170
Index
Special menu
Empty Trash command 20
Restart command 67
Shut Down command 27
Sleep command 22
spills
on CD-ROM drive 123
on computer equipment 119
on keyboard 119, 120, 123
starting up. See also startup disk; turning
computer on
automatic startup, scheduling 23
from CD-ROM disc 81, 97, 157
from floppy disk 98
from hard disk, problems with 71
question mark icon appears during
startup 72, 100
troubleshooting 15, 70–73, 97, 100
startup disk
CD-ROM disc as 81, 97, 157
floppy disk as 98
initializing 96
rebuilding desktop of 68–69
repairing 92
troubleshooting 72–73, 97
static electricity, avoiding while
installing cards 132, 134
storing floppy disks 121
support 29, 66
online service support 88–91
support hotline 29
symbols, typing 155–156
system error 65, 67, 75
system extensions. See extensions
System Folder
creating a new System Folder
103–106
Extensions folder in 75
extra copy warning 57
purpose of 100
removing special software items
from 87
system software
cannot be found by Macintosh 72
installing or reinstalling 100–108
clean installation 103–106
custom installation 107–108
normal installation 101–103
when to install or reinstall 100
on CD-ROM disc 100
on floppy disk 100
purpose of 100
removing from CD-ROM disc 58–59
updates, sources of 88–91
System Software Installer icon 104
T
Tab key 154
tape drive, backing up files to 60
TCP/IP protocol 54
technical support information 88
television
displaying computer images on 49
interference on vi, 120
watching broadcasts on the
computer 56
terminators in SCSI chain 52
testing a disk 91–92
time and date, setting 34
title bar on window 20
Topics button in Macintosh Guide
at the top of the window 33–34
in lower-left corner of the window
34, 39
Trash 20, 40
Empty Trash warning, disabling 38
troubleshooting 65–110. See also
Balloon Help; Macintosh Guide
application programs
program cannot be found 78
program cannot be opened because
file cannot be found 80
program is designed for an older
Macintosh 80
program malfunctions 57
program will not start or quits
unexpectedly 78
audio CDs 84–85
bomb icon 65, 67, 75
caret prompt on screen 75
CD-ROM discs 82–85
CD-ROM drive 80–81
clock 72
common problems 69–80
computer does not start after you
install DIMMs, a High
Performance Module, or
expansion cards 70
computer performance decreases 86
dark screen 15, 69
diagnosing problems 66
document cannot be opened 68, 78
DOS disks 74
DOS documents 79
ejecting floppy disk 122
error messages 65, 66, 67
file cannot be found 80
floppy disk
cannot be read 74
is damaged 91–92, 94–95
will not eject 122
hard disk
is damaged 91–92, 94–95
needs to be initialized 96, 98–99
trouble starting up from 71
High Sierra discs 84
icons do not appear correctly on
screen 74
ISO 9660 discs 84
keyboard 77
memory 78
mouse connections 76
off-center image 71
online support, sources of 88–91
Photo CDs 85
pointer does not move when you move
the mouse 76
Power key does not turn off
computer 67
power problems 69
printer problems 87
question mark icon at startup 72, 100
Index
171
quitting application programs when
problem occurs 67
rebuilding desktop 68–69
repairing damaged disks 91–92
restarting the computer 67, 78, 82
SCSI devices 72
shutting down the computer 28
software problems 78–79
solving problems
by clearing memory 67
by rebuilding the desktop 68–69
sound problems 84–85
spills 119, 120, 123
startup problems 15, 70–73, 97, 100
system error 65, 67, 75
system software installation 103
system software problems 72–73
turning computer off 17, 28
turning computer on 15
typing on keyboard produces nothing
on screen 77
viruses 86
where to find answers 29
Windows disks 74
turning computer off
troubleshooting 17, 28
with Energy Saver control panel 21
with Power key 26
with power switch 28
with Shut Down command 27
when power key fails 67
when Shut Down fails 28
turning computer on
after Shut Down 27
for the first time 11–12
troubleshooting 15
turning SCSI devices on before the
computer 53
with Power key 11, 12, 28
with power switch 11
tutorial program 17–18
TV tuner card 44, 45, 56
typing special characters and symbols
155–156
172
Index
U
unlocking mouse 128
utilities, custom 106
V
VCCI statement vii
VCR, recording computer images on 49
video, watching on the computer 56
video connector, external 45, 49, 130
video connector kit 130
video input card 44, 45, 56
video–in slot 130
video mirroring 49
virtual memory 58, 78
viruses 86
volume
adjusting 46
troubleshooting 84
W, X, Y
waking computer from sleep 14, 22, 69
windows 20. See also Macintosh Guide
window; Windows disks
bringing hidden portions of into
view 20
bringing to the front 20
changing shape of 20
changing size of 20, 39
closing 20
hiding and showing on the desktop 60
moving 20
Windows disks 74
World Wide Web (Internet) 90
Z
zoom box on windows 39

Apple Computer, Inc.
1 Infinite Loop
Cupertino, California 95014-2084
408.996.1010
030-7926-A
Printed in U.S.A.
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