Toshiba Strata DK DK14, DK16e/16, DK40i/40, DK424, DK280 Electronic Telephone User Guide

Telecommunication Systems Division
Digital Business Telephone Systems
Electronic Telephone
User Guide
(includes LCD and Direct Station Selection Console)
May 1999
Publication Information
Toshiba America Information Systems, Inc., Telecommunication
Systems Division, reserves the right, without prior notice, to
revise this information publication for any reason, including, but
not limited to, utilization of new advances in the state of technical
arts or to simply change the design of this document.
Further, Toshiba America Information Systems, Inc.,
Telecommunication Systems Division, also reserves the right,
without prior notice, to make such changes in equipment design
or components as engineering or manufacturing methods may
warrant.
DKA-UG-EKTEL-VC
4016150
Version C.2, May 1999
Version C.1, December 1998
Version C, April 1998
Version B, October 1997
Version A, September 1996
© Copyright 1999
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
All rights reserved. No part of this manual, covered by the
copyrights hereon, may be reproduced in any form or by any
means—graphic, electronic, or mechanical, including recording,
taping, photocopying, or information retrieval systems—without
express written permission of the publisher of this material.
Strata and Stratagy are registered trademarks of Toshiba America
Information Systems, Inc.
Trademarks, registered trademarks, and service marks are the
property of their respective owners.
Contents
Introduction
Organization ............................................................................................................. viii
Conventions ............................................................................................................... ix
Related Documents ...................................................................................................... x
Chapter 1 – The Grand Tour
Buttons ......................................................................................................................... 3
Fixed Buttons ........................................................................................................... 3
Flexible Buttons ....................................................................................................... 5
LCD ............................................................................................................................. 8
LCD Buttons ............................................................................................................. 8
LED Indicators ........................................................................................................... 10
On-hook/Off-hook ..................................................................................................... 11
Volume Controls ........................................................................................................ 11
Features ...................................................................................................................... 12
Before You Begin ...................................................................................................... 12
Automatic Line Selection ....................................................................................... 12
Ringing Line Preference ......................................................................................... 13
Signaling ................................................................................................................. 13
Quick Reference ........................................................................................................ 13
Making an Internal Call .......................................................................................... 13
Making an Outside Call .......................................................................................... 14
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Contents
Chapter 1 - The Grand Tour
Making an Outside Call to an ISDN Trunk ............................................................ 15
On-Hook Dialing .................................................................................................... 15
Answering Calls ..................................................................................................... 15
Incoming Call Notification ..................................................................................... 16
Calling a Forwarded [DN] ...................................................................................... 16
Receiving a Forwarded Call ................................................................................... 16
Account Code Calls ................................................................................................... 17
Forced Account Codes (Verified/Non-Verified) .................................................... 17
Voluntary Account Codes (Verified/Non-Verified) ............................................... 17
Alarm Reset ............................................................................................................... 19
Alert Signaling ........................................................................................................... 19
Attendant Console Calling ......................................................................................... 19
Automatic Busy Redial (ABR) .................................................................................. 20
All Call Voice Page ................................................................................................... 21
Automatic Callback (ACB) ....................................................................................... 22
Automatic Hold ......................................................................................................... 23
Background Music (BGM) ........................................................................................ 23
Call Forwarding ......................................................................................................... 24
Access Codes .......................................................................................................... 24
LCD Telephones ..................................................................................................... 24
Call Forward–All Calls .......................................................................................... 25
Call Forward–Busy ................................................................................................. 25
Call Forward–No Answer ...................................................................................... 26
Call Forward–Busy/No Answer ............................................................................. 27
Call Forward–Fixed ................................................................................................ 29
Call Forward–External ........................................................................................... 29
Call Forward Remote Destination Change ............................................................. 31
Call Park Orbits ......................................................................................................... 32
Call Park and Page ..................................................................................................... 34
Call Pickup ................................................................................................................. 35
Group Pickup ............................................................................................................. 36
Call Transfer with Camp-on ...................................................................................... 37
Call Waiting ............................................................................................................... 38
Conference Calls ........................................................................................................ 39
Date/Time/Day Adjustment ....................................................................................... 39
Direct Inward System Access (DISA) ....................................................................... 40
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Contents
Chapter 1 - The Grand Tour
Direct Station Selection (DSS) .................................................................................. 41
Do Not Disturb (DND) .............................................................................................. 42
Door Lock .................................................................................................................. 43
Door Phones ............................................................................................................... 43
DTMF Tone Dialing with * and # ............................................................................. 45
Emergency Ringdown/Hotline Service ..................................................................... 45
Group Listening ......................................................................................................... 46
Handsfree Answerback .............................................................................................. 46
Handsfree Monitoring ................................................................................................ 47
ISDN Outgoing Calling ............................................................................................. 47
Making an Outgoing Call with a Subaddress to an ISDN Trunk ........................... 48
Message Waiting ....................................................................................................... 48
Microphone Cut-Off .................................................................................................. 51
Off-hook Call Announce (OCA) ............................................................................... 52
Voice First Signaling .............................................................................................. 52
Tone Signaling ....................................................................................................... 53
SP-OCA .................................................................................................................. 53
Override Calls ............................................................................................................ 53
Busy Station Override ............................................................................................ 54
Do Not Disturb Override ........................................................................................ 55
Executive Override ................................................................................................. 55
Privacy Override Override ..................................................................................... 56
Toll Restriction Override ........................................................................................ 56
Page Announcements ................................................................................................. 56
All Call Page .......................................................................................................... 57
Privacy On-Line ......................................................................................................... 57
Privacy Release .......................................................................................................... 58
Release and Answer ................................................................................................... 58
Saved Number Redial ................................................................................................ 59
Speakerphone ............................................................................................................. 59
Speed Dial .................................................................................................................. 60
Speed Dial–Advanced Features .............................................................................. 62
Speed Dial Pause .................................................................................................... 66
Speed Dial Number Linking ................................................................................... 66
Chain Dialing Speed Dial Numbers ....................................................................... 69
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Contents
Chapter 2 - LCD Operation
Timed Reminders ....................................................................................................... 69
Tone/Pulse Dialing .................................................................................................... 71
Two (Tandem) CO Line Connection ......................................................................... 71
Voice Mail Integration ............................................................................................... 75
Chapter 2 – LCD Operation
Control Buttons .......................................................................................................... 79
Busy Lamp Field (BLF) Display ............................................................................... 81
Caller ID/ANI/DNIS Information Mode ................................................................... 82
DNIS ....................................................................................................................... 82
ANI/Caller ID ......................................................................................................... 82
Call Park Orbit List Display ...................................................................................... 83
Retrieve and Auto Dial Lost Calls ............................................................................. 84
Messages .................................................................................................................... 86
Message Notification .............................................................................................. 91
Group Notification Station Messaging ................................................................... 92
Silent Messaging (Busy Station) ............................................................................ 94
Memos ....................................................................................................................... 95
Speed Dial Memos ................................................................................................. 95
Timed Reminders ................................................................................................... 97
Name/Number Display .............................................................................................. 97
Chapter 3 – DSS Console
[DSS] Buttons .......................................................................................................... 102
Features .................................................................................................................... 103
Calling a Station ................................................................................................... 103
Transferring a Call ................................................................................................ 103
Answering a (CO Line) ........................................................................................ 104
Speed Dial ............................................................................................................ 105
Paging ................................................................................................................... 105
Call Forward Override .......................................................................................... 105
Night Transfer ...................................................................................................... 105
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Contents
Chapter 3 - DSS Console
Appendix A – Access Codes
CO Line Access Codes ............................................................................................ 107
Feature Access Codes .............................................................................................. 108
Paging Access Codes ............................................................................................... 108
Speed Dial Access Codes ........................................................................................ 110
Appendix B – Centrex Application
Flexible Directory Numbering ................................................................................. 111
Centrex Feature Buttons .......................................................................................... 111
Ringing Repeat ........................................................................................................ 112
Delayed Ringing ...................................................................................................... 112
Appendix C – Button Labels
Flexible Buttons ....................................................................................................... 113
Index ............................................................................................................................ 119
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Contents
Chapter 3 - DSS Console
vi
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Introduction
This guide describes how to use electronic telephones for Strata DK systems. Models
covered in this user guide include electronic telephones equipped with a Liquid
Crystal Display (LCD) and/or speakerphone. Instructions for the Electronic Direct
Station Selection (DSS) Console are included. The Strata DK systems which support
this equipment are:
♦
DK14
♦
DK16e/16
♦
DK40i/40
♦
DK424/DK280 (Release 3.0 or higher)
Note
This user guide incorporates the information in the Strata DK Liquid Crystal
Display Electronic Telephone User Guide. This guide is discontinued.
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vii
Introduction
Organization
Organization
viii
♦
Chapter 1 – The Grand Tour provides an overview of the equipment, buttons,
Light Emitting Diodes (LEDs), and LCDs.
♦
Chapter 2 – Features describes the available electronic telephone features in
alphabetical order. Detailed instructions on using each feature are covered.
♦
Chapter 3 – LCD Operation includes an explanation of the Control button
operations. Features which are available only on the LCD electronic telephone are
presented alphabetically and include detailed LCD displays.
♦
Chapter 4 – DSS Consoles describes the DSS Console features and buttons.
♦
Appendix A – Access Codes provides instructions for programming a sequence
of steps or access codes onto feature buttons. It includes CO Line Access Codes,
Paging Group Codes, Feature Access Codes (User Programmable Buttons), and
Speed Dial Access Codes.
♦
Appendix B – Centrex Application describes the Centrex features which may be
available with your Strata DK system.
♦
Appendix C – Button Labels lists the feature button designations of the
electronic telephone models.
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Introduction
Conventions
Conventions
The left column gives
you single or
numbered steps that
you need to perform a
procedure.
Elaborates specific items or references other information. Within some tables,
General Notes apply to the entire table and numbered Notes apply to specific
items.
Note
Important!
➤
The right column gives the immediate response to your
action. This column also includes additional notes and
comments.
Calls attention to important instructions or information.
Letters in [brackets] represent buttons which have Directory Numbers on them.
For example:
[PDN]
represents a Primary Directory Number (also known as an
Extension Number for your telephone.
[SDN]
represents a Secondary appearance of a [PDN]. A [PDN] which
appears on another telephone is considered an [SDN].
[PhDN]
represents a Phantom Directory Number button (an additional
Directory Number).
[DN]
represents a Directory Number button (also known as an Extension
or Intercom Number). Whenever [DN] is used in this guide, it
means the user can use any [PDN], [SDN], or [PhDN].
[DSS]
represents the directory number of another station which is accessed
from a DADM or DSS Console when this button is pressed.
([WUD
EROG
represents buttons on a telephone.
~
means “through”
+
is used for multiple key entries.
➤
denotes the step in a one-step procedure.
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ix
Introduction
Related Documents
Related Documents
Refer to the following documents for more information:
x
♦
Electronic Telephone Quick Reference Guide
♦
PC/Data Interface User Guide
♦
System Administrator Guide
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The Grand Tour
1
This chapter familiarizes you with the controls and indicators located on your
electronic key telephone (EKT) (see “20-Button Electronic Key Telephone with LCD”
on Page 2).
Toshiba electronic telephones incorporate state-of-the-art telecommunications
technology and provide a vast array of calling features. They are easy to operate, and
all features are accessed with a feature button or a brief access code.
If your telephone is equipped with an LCD, information and feature prompting makes
call handling more efficient and provides easy access to frequently-used features.
Abbreviated feature prompts guide you through specific tasks.
In addition to the standard features, the LCD telephones provide Alphanumeric
Messaging, Busy Lamp Field (BLF) Identification, Central Office (CO) Line
Identification, Timed Reminders with Messaging, Speed Dial Memo Directory
Dialing, User Name/Number, Call Duration, Date/Time of Day displays, and the
ability to display names and telephone numbers of outside, incoming callers.
Telephones equipped with a speakerphone, enable you to make and receive outside
and internal calls without lifting the handset.
Feature operations in this guide apply to all EKTs, except the 10x and 20x series,
connected to a Strata DK system.
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1
The Grand Tour
LCD Display
Scroll Button
SCRL
PAGE
Handset
Page Button
MODE
Mode Button
Dial Pad
Speaker
Flexible Buttons
MIC
Modular
Handset Cord
SPKR
CONF/TRNS
HOLD
INT
Feature and
Function LEDs
RNG
VOL
Microphone
2548
[DN] or Intercom Button
Speaker Volume
Control
Figure 1
2
Ring Volume Control
Sliding Memo Tray
Speaker On/Off Button
Hold Button
Microphone Button
Conference Transfer Button
20-Button Electronic Key Telephone with LCD
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The Grand Tour
Buttons
Buttons
There are two sets of buttons, fixed and flexible. The fixed buttons, such as 0,&,
+2/', &21)7516, and 92/ are shown in Figure 1 on the prior page. The
flexible buttons consist of directory numbers (Primary, Secondary, Phantom) and
feature buttons. The number of preprogrammed flexible buttons varies by telephone.
Fixed Buttons
The fixed buttons are located below your dial pad and enable you to perform standard
functions quickly and easily.
Table 1
Fixed Button Instructions
Button
&21)7516
(Conference/Transfer)
Instructions
➤ Press to set up conference and transfer calls (see “Conference
Calls” on Page 39).
➤ Press once to hold internal or outside
calls (the CO LED flashes at the
internal hold rate)
HOLD LINE 10
JAN 01 SUN 12:19
...or press twice to enable Exclusive Hold. The CO LED flashes at
the exclusive hold rate.
Note
+2/'
Exclusive Hold enables you to place a call on hold so that only
you or somebody using a Call Pickup code at another station
can retrieve it.
To retrieve a call on hold:
➤ Press &2 or [DN] which is on hold
HOLD LINE 201
LINE 10 RECALL
...or if the call is on Exclusive Hold,
from another station dial plus your [DN], or dial plus the
CO Line number (001~200) that the call is held on.
If a call is not retrieved by a certain time (set in system
programming), it recalls back to your phone. You hear repeated
recall tone (or if you are on the phone, you hear recall tone twice).
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3
The Grand Tour
Buttons
Fixed Button Instructions (continued)
Table 1
Button
Instructions
If the held party hangs up, the call is released and the &2 provides a
hold-release signal.
+2/'(continued)
Note
If your telephone is programmed for Automatic Hold, existing
calls are automatically placed on hold when you answer a call
or make another call. (“Automatic Hold” on Page 23.)
A different call can be held on each [DN] or
&2 button on your phone. Each time you
press 6&5/, a different [DN] or &2 is
selected. The selected button’s LED
flashes rapidly and your LCD displays
information for the call holding on that
button (samples shown at right).
CO LINE 02
HOLD
DN
202
HOLD
➤ Press to toggle the microphone ON/OFF while the telephone is in
use. The LED indicates the status of the microphone.
Note
●
0,&
(Microphone)
●
●
The microphone and accompanying LED are always ON when
receiving “voice first” internal [DN] calls to enable Handsfree
Answerback and OFF if you receive a ring-first call. 0,& may be
ON/OFF when placing an on-hook CO Line or internal [DN] call.
Each station’s 0,& can be set in system programming to switch
ON/OFF with one touch, to switch OFF only while pressed and
held, or to be either ON/OFF at the start of handsfree dialing.
0,& functions on Handsfree Answerback and OCA calls for
privacy.
➤ Press to toggle the speaker ON/OFF. The LED indicates the status
63.5
(Speaker)
92/
5,1*
4
of the speaker. Also selects a line or the internal [PDN] if
programmed for auto preference in system programming. Can be
used to disconnect on-hook speakerphone calls.
➤ Slide to adjust volume levels (see “Volume Controls” on Page 11).
➤ Slide to adjust the ring volume levels, and the voice levels of the
caller (Handsfree Answerback operation).
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The Grand Tour
Buttons
Flexible Buttons
All flexible buttons must be programmed for your telephone in system programming
and vary for individual telephones. If a button does not appear on your display or
telephone keystrip label, see your System Administrator for button assignments.
Line Buttons
You may have buttons designated as /LQH and/or 3/ which enable you to directly
access outside Central Office (CO) lines. 3/ enables you to access available CO Lines
from a group of lines appearing under one button.
If your telephone does not have a /LQH or 3/ button, and you want to access outside
CO lines, you can use access codes. For a listing of these codes, see Table 11 on Page
108.
Directory Number [DN] Buttons
The [DN] buttons consist of: [PDNs], [SDNs], and [PhDNs]. They are used to make or
answer a call and are known as your extension or intercom number. You can have
multiple [DN] buttons on your telephone (see Figure 2 on Page 7), including [DNs]
belonging to another [SDNs].
Incoming calls ring your telephone [PDNs] from the top down. For example,
incoming calls to Station 10 [PDNs] first ring the “10-1” button, then “10-2,” and
finally “10-3.” Your station is considered busy only when all of the [PDNs] are being
used by your telephone or other telephones and/or when your telephone is on a call on
any type of CO Line or [DN].
If you have an LCD telephone, you can find out the actual
[DN] of a [DN] button by pressing the [DN] you want to
display and dialing . The number (210) displays.
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DN = 210
5
The Grand Tour
Buttons
Table 2
Directory Button Definitions
Button
Definitions
➤ Press to answer a call to the Primary Directory Number or
to initiate a phone call.
[PDN]
Primary Directory Number
[SDN]
Secondary Directory
Number
The [PDN] is specifically your Extension Number or Intercom
Number. Your telephone can have up to four [PDN] buttons with
your number. You can set Call Forward and Voice Mail ID code
for your [PDN].
➤ Press to answer a call on a [PDN] of another telephone
which appears on your telephone as a [SDN].
You cannot set Call Forward and Voice Mail ID code for [SDNs]
on your telephone.
➤ Press to answer a call to the [PhDN].
[PhDN]
Phantom Directory Number
Up to 8 [PhDNs] can be assigned to one station. A [PhDN] can
be assigned exclusively to a station or shared among a group of
stations. An example of a [PhDN] application is using the
[PhDN] as a common phone number for an entire department,
such as a Sales Department. The [PhDN] rings on all of the
telephones of the group when it is called.
You can only set Call Forward and Voice Mail ID code for
[PhDNs] that are owned by your telephone. You can have a
separate message waiting button and mailbox for each up to
four [PhDNs] on your telephone.
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The Grand Tour
2516
Buttons
Phantom Directory Numbers
[PhDNs]
54
58
51
51
50
Secondary Directory Numbers
[SDNs] of Station 11
Calls to Station 11 can be originated
or answered by Station 10 by
pressing the 11-1 or 11-2 button.
Station 10's Primary Directory
Numbers [PDNs]
Figure 2
MW/50
50
11-1
10-1
11-2
10-2
10-1
10-3
10-2
11-1
10-3
11-2
Station 10
Station 11
Multiple Directory Numbers Example
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The Grand Tour
LCD
Feature Buttons
Preprogrammed feature buttons can be assigned to your telephone and vary for
individual telephones. See Table 7 on Page 64 for a list of all the possible feature
buttons.
If a button does not appear on your display or telephone keystrip label, see your
System Administrator for button assignments.
There are two available features that may not be programmed to buttons on your
telephone – 6'6 and5'/. For the 6'6 feature, you can substitute thekey in any
of the procedures. For the 5'/ feature, you can substitute the key for any of its
referenced procedures.
LCD
In its idle state, the 32-character LCD feature of your EKT gives you an accurate desk
clock and calendar combination. The LCD automatically provides a variety of
information and feature prompts to make your call handling easier. When you have an
outside call in progress, the elapsed time display shows the duration of the call. You
can also send/receive short messages with other LCD telephones (see “Messages” on
Page 86). All display functions occur automatically as call processing proceeds.
A “+” next to the LCD readout (sample shown at right) on
your telephone indicates there is more data in memory. Press
6&5/ to advance through the information.
CF-A 201-203+
JAN 01 TUE 12: 19
LCD Buttons
The three buttons to the right of the display provide various functions.
SCRL
2549
PAGE
Figure 3
MODE
Scroll Button
Page Button
Mode Button
LCD Buttons
These functions are:
6&5/ which scrolls through:
♦
8
Message Waiting station numbers
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The Grand Tour
LCD
♦
Speed dial digits (if more than 16 digits) when in Mode 8.
3$*( which:
♦
Changes Busy Field groups.
♦
Records a user NAME/NUMBER for another station (used by station 200).
Station 200 must be an LCD EKT to record a NAME/NUMBER display for any
other station type.
♦
Changes displays (date/time, elapsed time, message, call forward, dialed number).
♦
Scrolls through speed dial numbers when using Mode 8.
02'( which:
♦
Enters or exits various mode functions (see Mode Definitions).
♦
Cancels the beeping tone when using timed reminders.
Table 3
Mode Definitions
MODE
Definition
Exit mode and return to clock/calendar display.
Display Busy Field.
Send a message to a Busy station.
Send a message to a Called station.
Displays LCD message number NN, where NN is a personal or message.
Only displays the selected message and cannot be used to edit or create a
new message.
Check a Speed dial number and memo dialing.
Turn OFF Caller ID/ANI/DNIS information mode.
Turn ON Caller ID/ANI/DNIS information mode.
Display Caller ID/ANI/Lost Call stored information.
View Call Park Orbit list.
Send a message to a Remote called station.
Send a message to a Remote calling station.
(See Chapter 2 – LCD Operation for an explanation of how to use these buttons.)
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9
The Grand Tour
LED Indicators
LED Indicators
Each line and feature button has a LED next to it which indicates the status of the line
or feature associated with the button. Line LEDs light and/or flash at varying rates to
indicate call status (see Table 4).
Table 4
LED Indicators
Use
Your Station
Other Station (Red)
Interval Rates
CO In-Use
(access outside line)
2 seconds ON, 1/8 second
OFF— 1/8 second ON/OFF
steady
Incoming Call
(while ringing)
1 second ON at 10 pulses/
second—1 second OFF
one second ON/OFF
4 pulses/second for 1/8
second ON/OFF
1/2 second ON/OFF
Hold – Consultation
(during consultation/transfer to another
station)
10 pulses/second
steady
Hold – Exclusive (outside line)
10 pulses/second
steady
Hold – Recall
(when held call recalls your idle station)
1 second at 2 pulses/
second, 1 second at 10
pulses/second
flashes
Hold – Exclusive Recall
1 second at 2 pulses/
second, 1 second at 10
pulses/second
steady
Internal Call
(while station ringing)
Your [DN] flashes 10
pulses/second—1 second
OFF
Busy Station Transfer
(outside call transferred to your busy
station from a designated station or AA)
4 pulses/second, 1/8
second ON/OFF
3/4 second ON, 1/8
second OFF
After disconnecting first call...
10 pulses/second
2 pulses/second
Alert Signal
.5 seconds
4 seconds
Conference
10 pulses/second
steady
Hold (outside line)
If using Pooled Line, the hold indication is
only at the station that places the call on
hold.
10
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The Grand Tour
On-hook/Off-hook
On-hook/Off-hook
Some procedures in this user guide instruct you to perform a step while “on-hook” or
“off-hook.” These terms refer to the position of the handset. “Off-hook” indicates that
the handset should be lifted off of the telephone cradle. “On-hook” indicates that the
handset should remain in the cradle and should not be lifted.
Volume Controls
Voice and ring volume levels are controlled by adjustable slides located at the bottom
of the front panel. The right 92/ control adjusts the speaker volume for dial tone,
station Background Music (BGM), Off-hook Call Announce, and voice. The left
5,1* control adjusts the ring tone and handsfree voice announcement levels. The
method for changing the volume varies (see Tables 5 and 6).
Table 5
Using VOL
Phone
Status
Feature
Ring Tone Volume/
Incoming Handsfree
Answerback and
Speaker OCA
Table 6
On-hook,
Idle
Slide
5,1*
control
Comments
Adjusting the ring tone volume also
changes the volume level of incoming
Handsfree Answerback and Speaker
OCA calls before they are answered by
pressing a [DN].
Using VOL with Additional Buttons
Feature
BGM over
Telephone
Speakers
BGM Volume
Phone
Status
Onhook,
Idle
Onhook,
Idle
Press
%*0
...or [DN] +
and 63.5
[DN] and slide the
92/ control
Comments
BGM is activated over your telephone
speakers.
You hear dial tone after pressing the button.
Adjust the volume of the BGM while
listening to the dial tone. The dial tone
volume should be the same as the BGM
after you have adjusted it.
Press 63.5 after setting the volume level.
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11
The Grand Tour
Features
Features
This chapter lists all the electronic telephone features in alphabetical order beginning
on Page 17. These features apply to all EKTs connected to Strata DK Systems, but
they do not apply to digital telephones (DKTs).
Features requiring a telephone equipped with a speakerphone are noted.
Before You Begin
If you are a new user of the Strata DK electronic telephone, you need to find out if
your telephone has been set up for Automatic Line Selection and Ringing Line
Preference. You also need to know if your telephone has Tone or Voice First signaling
when you receive an internal call. The differences between Tone First and Voice First
signaling are:
♦
Tone First signaling rings.
♦
Voice First signaling does not ring, but sends a long tone, then the caller’s voice.
Each of these features are enabled in system programming and determine how you
make and answer calls on your telephone.
Automatic Line Selection
You have Automatic Line Selection, if you go off-hook and
hear dial tone and the [DN], CO, or Pooled Line (PL) LED
lights steady. The LCD displays the station number (201) and
the seized CO Line (11).
NO. 201
USING LINE 11
➤ To make a call when you have Automatic Line Selection
➤
Lift the handset or press 63.5.
You do not have Automatic Line Selection, if you have to press an available [DN] or
CO Line before dialing.
➤ To make a call when you do not have Automatic Line Selection
➤
12
Press the [DN] or &2 first before using the handset or 63.5.
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The Grand Tour
Quick Reference
Ringing Line Preference
You have Ringing Line Preference, if you can answer a &2 ringing your station by
lifting the handset or pressing 63.5.
You do not have Ringing Line Preference, if you have to press the button associated
with the ringing call (flashing LED) to answer the call.
Signaling
If you hear a long tone, followed by a caller’s voice, you have Voice First Signaling. If
you hear suasive ring tones, you have Tone Signaling.
➤ To answer a call if you have Voice First Signaling
➤
Talk in the direction of your telephone, or answer the call as you normally
would using either the handset or 63.5.
➤ To answer a call if you have Tone First Signaling
➤
Note
Lift the handset or press 63.5 or press the flashing button.
You can change to the alternate signaling method when making a call on a
call-by-call basis by pressing after dialing an internal telephone number.
Quick Reference
The following is a quick reference chart for using your telephone’s standard features.
Making an Internal Call
1. Lift the handset
You hear dial tone.
...or press 63.5
...or a [DN] if you do
not have Automatic
Line Selection.
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Quick Reference
2. Dial a directory
number (201).
Your LCD displays the
called number and your
number.
NO. 203
201
3. Hang up
...or press 63.5.
Making an Outside Call
1. Lift the handset or
press 63.5
...or press &2 if you
do not have
Automatic Line
Selection
You hear dial tone and your
LCD displays the line
number.
NO. 203
USING LINE 6
...or 3/
...or [DN], then enter
a CO Line or line
group access code.
2. Dial the telephone
number.
Table 11 on Page 108.
The LED flashes and the
digits are displayed as you
dial (shown at right).
The display automatically
changes from dialed
number to elapsed time
after a programmed period.
After you hang up, elapsed
time is displayed for 15
seconds and then changes to
date/time display.
NO. 203
5551374
NO. 203
00: 13: 23
3. Hang up
...or press 63.5.
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Quick Reference
Making an Outside Call to an ISDN Trunk
1. Access an outside CO
line.
2. Dial the number.
3. Press 67$57.
The dialed digits will not be sent until you press this
button or until the timer expires. “ISDN Outgoing
Calling” on Page 47 for more information on ISDN
calls.
On-Hook Dialing
1. Press63.5if you
have Automatic line
selection.
2. Access an outside
&2 and dial a
telephone number.
3. Lift the handset when
the called party
answers.
Note If you have a full speakerphone, you do not
have to lift the handset.
4. Hang up
...or press 63.5.
Answering Calls
When you receive an incoming call, the LCD displays either
the CO Line (10)
... or the station [PDN] (210).
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NO. 203
LINE 10 RINGING
NO. 203
210 CALLING
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Quick Reference
➤ To answer the incoming call
➤ Lift the handset
...or press 63.5
...or the flashing
[DN], &2, or 3/ and
lift the handset (if
you do not have
Ringing Line
Preference).
The LED changes from incoming call rate to the inuse rate. Your LCD displays the answered line.
For information on Caller ID/ANI/DNIS LCD
displays for incoming calls, see “LCD Operation” on
Page 79.
Incoming Call Notification
Muted ringing while you are on a call indicates an incoming call. If another call comes
in during the first call, you can release, transfer, or place the call on hold, then answer
the second call.
➤ To answer the incoming call
➤
Press 5/6$16, or hold down the hookswitch for about one second.
Calling a Forwarded [DN]
When you call a [DN] that is forwarded (203), the [DN] you
called is shown first. The display changes to the [DN] where
your call forwarded (210).
NO. 203
210
Receiving a Forwarded Call
When a call is forwarded to your [DN] (210), the calling [DN]
(205) is displayed on the left and the [DN] called is displayed
on the right (203).
16
NO. 201
205 CALL 203
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Account Code Calls
Account Code Calls
Entered before or after a call, Account Codes can be used for a variety of reasons
including billing, tracking, and line restriction applications. Account Codes are
recorded by the system and can, along with the details of the calls, be printed on a
Station Message Detail Recording (SMDR) report.
Forced Account Codes (Verified/Non-Verified)
Some applications require that you enter a Forced Account Code before dialing a
telephone number. There are Verified and Non-Verified Account Codes. If the system
is set for Verified Account Codes, you must enter specific verified codes or the call
does not execute. Verified Account Codes are established in system programming or
by designated stations.
You can bypass Forced Account Code requirements with three emergency numbers,
including 911. See your System Administrator for these numbers.
1. Access a CO Line.
You hear dial tone after accessing the line.
Note If you used LCR, you will not hear dial tone.
2. Enter the Forced
Account Code.
Dial tone stops after entering the first digit. If the
account Code is valid, you hear dial tone again. If the
code is invalid, you hear a busy tone.
3. Dial a telephone
number.
Voluntary Account Codes (Verified/Non-Verified)
Voluntary Account Codes are optional and are used to track calls for client billing
purposes. They can be entered after accessing a CO Line or during a call. An
exception is a code which is required to change the Toll Restriction classification of
your station. This voluntary code gives you access to telephone numbers outside your
usual dialing area and must be entered prior to dialing the telephone number. For
example, if your station is restricted to local area calls, you can make out-of-state calls
by using a Voluntary Account Code set in system programming.
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Account Code Calls
If the system is set for Verified Account Codes, you must enter specific verified codes
when entering the Voluntary Account Code or the code is not validated for the SMDR
report.
1. After accessing a CO
Line, press $&&17
...or 6'6+ ...or 6'6+ (RCTU E/F)
...or if your
telephone does not
have a 6'6 button.
2. Enter the Account
Code.
Your conversation is not
interrupted.
NO. 204
ENTER ACCT CODE
Note If the Voluntary
Account Code is not
required to dial out,
the account code can
be entered during a
call.
When your station is set for
Verified Account Codes,
you hear a half-second
confirmation tone if the
code is valid.
NO. 204
CODE VERIFIED
The outside party is not able to hear any confirmation
tones when the Account Code digits are being entered.
If your station is programmed not to verify Account
Codes, you do not hear a confirmation tone.
If the code is invalid, you
hear two short tones.
18
NO. 204
CODE NOT VALID
3. Repeat Steps 1 and 2
to enter more codes.
The last code entered is recorded.
4. Dial a telephone
number.
Any digits dialed after the code is entered in Step 2 is
treated as part of a telephone number.
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Alarm Reset
Alarm Reset
Your Strata DK system can be connected to a facility alarm system. All telephones
produce a startling tone whenever this alarm is activated.
➤ To reset the alarm
➤
Press $/50.
Alert Signaling
Alert Signaling enables you to send an alert sound to a designated station or partner by
pressing a single button. This feature is based on the “buzz” key, where, for example,
a manager might alert an administrative assistant to enter the office.
You can have as many as four Alert Signals to send or receive to/from other
telephones. An Alert Signal is sent even if the alerted telephone is busy (on/off-hook)
or in the DND or Call Forward mode.
➤ To send an Alert Signal
➤
Press $/(57 and an alert tone sounds at the designated station.
Attendant Console Calling
Up to four Attendant Consoles can be installed per system. There can be up to three
ways to call the Attendant Console depending upon system programming.
1. Press a [DN] + .
The call rings the Attendant Console button.
2. Dial .
The calls rotate between the consoles, if more than
one console is installed.
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Automatic Busy Redial (ABR)
➤ To call a specific console
➤ Press a [DN] + the
console [DN].
The call rings the console ,Q'1 (incoming [DN]
button).
Note Your System Administrator can provide the
Attendant Console ,Q'1s.
➤ To call all consoles for an emergency
Press [DN] + .
The call rings the (PJU button on all attendant
consoles.
Automatic Busy Redial (ABR)
After reaching a busy outside number, you can activate ABR so that the Strata DK
system automatically redials the number at regular intervals. If the system redials an
outside number that is still busy, ABR resets and tries again. This feature may not be
allowed on some (or all) lines in your system—depending on the telephone line type
connected.
ABR is not attempted while your station is busy, but continues
to time-out. The system inserts a pause (P) on your LCD
before redialing the number.
1. Press $%5
...or &21)7516 +
.
2. Hang up
...or press 63.5.
NO. 202
P555 3700
The LED flashes red.
You hear confirmation tone.
The system redials, up to 15
times, every 30 or 60
seconds depending on
system programming.
NO. 202
ABR SET
Your telephone receives ring
tone, when ABR dials the
number if it is available.
The [DN] or CO and SPKR LEDs flash.
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The Grand Tour
All Call Voice Page
3. Lift the handset or
press 63.5 and wait
for the party to
answer.
If you do not pick up the handset or press 63.5
within 30 seconds after a connection is made, you hear
a muted ring for another 30 seconds, then the call
disconnects.
➤ To cancel ABR
➤
Press $%5
...or [DN] + .
All Call Voice Page
You can make an All Call Page to electronic telephones assigned to the “All Call Page
Group.” Stations are assigned to the “All Call Page Group” in system programming.
1. Press $&
...or [DN] + .
The $&button pages “All Call Page” telephones, but
does not access external page speakers.
Note may also Page external speakers as well as
“All Call Page” telephones depending on
system programming.
2. Make your
announcement in a
normal voice level
and repeat it.
3. Hang up.
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Automatic Callback (ACB)
Automatic Callback (ACB)
After reaching a busy/DND station, you can set ACB to have the system call you
when the called station becomes available. You can also set ACB to place you in a
queue for an available CO Line, if you reach a line group in which all lines are busy.
1. Press $&%
...or .
You hear a busy tone,
followed by dial tone for
two seconds, then busy tone.
When you set ACB at a
busy line group, its access
code number (801) displays.
2. Hang up
...or press 63.5.
NO. 204
INT 210 ACB SET
NO. 204
INT 801 ACB SET
You can make other calls while waiting for the called
station/line to become available.
Your telephone rings at a
fast rate when the called
station or CO Line is idle.
The busy or DND station
LED flashes (incoming call)
and its number (210)
displays when it is available.
NO. 204
210 ACB
NO. 204
LINE 3 ACB
The CO Line LED from which you attempted to first
access the line flashes red (incoming call rate). The
seized line number (3) is displayed.
3. Press [DN] to answer
the call within three
rings.
After you answer, you hear a single tone, and the LED
flashes.
If you hear a busy tone after answering a callback, the
called party is already on another call or the line has
been seized. Your request is not cancelled. You are
called again the next time the line is idle.
If the original call was made using LCR, the telephone
number is automatically dialed. If you did not use
LCR, you have to redial the telephone number.
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Automatic Hold
➤ To cancel ACB to a busy or DND station
➤
Press $&% or [DN] + .
Automatic Hold
Automatic Hold enables you to automatically place a call on hold by pressing another
outside &2 or [DN] button—there is no need to press +2/'. Your telephone must be
programmed for this feature, otherwise existing calls drop if you do not press +2/'
before answering or making another call.
➤ Press a &2 or [DN].
You can make or receive a new call while on another
call. The LED of the accessed CO flashes (in-use), and
your first call is put on hold (LED flashes on-hold).
➤ To switch between held calls
➤ Press the &2 or [DN]
of the held call.
The LED of the CO just accessed flashes (in-use). The
LED of the CO or [DN] placed on hold flashes (onhold).
Background Music (BGM)
If BGM is enabled, you can turn it ON/OFF for your individual station speaker.
➤ Press %*0
Toggles BGM ON/OFF.
...or [DN] + +
Turns BGM ON.
63.5.
➤ Press [DN] + +
63.5.
Note
Turns BGM OFF.
Note Ignore busy tone after dialing and .
BGM over external speakers is controlled by the System Administrator.
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Call Forwarding
Call Forwarding
If your telephone has been system programmed for a &DOO)RUZDUG button, you can
use a &DOO)RUZDUG button to set the feature for a [PDN].
If your telephone has more than one [DN], you can assign Call Forward destinations
for each [DN] on your telephone (one [PDN] and up to eight [PhDNs]). Each [DN]
can be independently set for a different Call Forward feature.
Call Forward must be set before the call is received and has priority over the Station
Hunt feature. To set call forward from a [PDN] or [PhDN], you must set the call
forward from your telephone, and it must be programmed as the owner of the [PDN]
or [PhDN].
Note
If you hear a re-order tone when following any of the Call Forward steps, your
telephone is not the owner of the [PDN]/[PhDN].
After Call Forward is set, the following calls to your station are forwarded except in
Call Forward-External mode:
♦
Internal calls (handsfree and OCA calls optionally may or may not).
♦
Auto Attendant calls.
♦
CO Line calls that ring only on your station.
♦
Transferred CO Line or station calls.
Note
CO lines that ring more than one station do not forward.
Access Codes
If your telephone has not been programmed for &DOO)RUZDUG buttons or you are
forwarding a [PhDN], you must use access codes, such as , to set the Call
Forward feature.
LCD Telephones
The LCD on your telephone provides you with call forwarding information. The LCD
examples below are identical to those on your telephone LCD. At times, the entries on
the display scroll off the LCD and only portions of the entries remain.
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The Grand Tour
Call Forwarding
Call Forward–All Calls
This feature enables you to forward all calls automatically to another station. Your
station does not ring.
1. Press &)$&
...or [PDN]/[PhDN] +
.
The LED flashes red. You
hear confirmation tone after
is dialed.
2. Enter the destination
[DN].
3. Press &)$&
...or 63.5 (if access
code used).
NO. 201
CALL FORWARD TO
NO. 201
CALL FORWARD TO 203
The LED is steady red and
calls forward to the stored
directory number (203).
CF-A 201-203
JAN 01 TUE 12: 19
➤ To cancel a Call Forward–All Calls
➤
Press &)$& + 63.5
...or [PDN] + + 63.5.
Call Forward–Busy
Call Forward–Busy forwards calls immediately when your station, [PDN], or [PhDN]
is busy or in the DND mode. On “Tone First” systems, if your [PDN] appears on more
than one button on your telephone, Call Forward Busy forwards calls only when all
[PDN] buttons are in use; if there is an idle [PDN], it flashes or rings when called. On
“Voice First” systems, Call Forward Busy forwards all calls any time your telephone
is in use.
1. Press &)%
The LED flashes red.
...or [PDN]/[PhDN] +
.
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You hear confirmation tone
after is dialed.
NO. 201
CALL FORWARD TO
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The Grand Tour
Call Forwarding
2. Enter the destination
[DN].
3. Press &)%
...or 63.5 (if access
code used).
NO. 201
CALL FORWARD TO 203
The LED is steady red and
calls forward to the stored
directory number (203).
CF-B 201-203
JAN 01 TUE 12: 19
➤ To cancel a Call Forward–Busy
➤
Press &)% + 63.5.
...or [PDN] + + 63.5.
Call Forward–No Answer
This feature forwards all calls to your station if you fail to answer within a designated
time (set by you when you enable the feature). Your station can be programmed to
bypass Call Forward-No Answer when receiving Voice First (handsfree). Callers can
activate ring first by dialing during their voice announcement.
1. Press &)1$
...or [PDN]/[PhDN] +
.
The LED flashes red.
You hear confirmation tone
after is dialed.
2. Enter the destination
[DN].
3. Press 6'6
...or if your
telephone does not
have the 6'6 button.
26
NO. 201
CALL FORWARD TO
NO. 201
CALL FORWARD TO 203
Skip this step, if you
pressed &)1$ in step 1.
NO. 201
ALL FORWARD TO 203*
The pre-set time delay for
calls forwarding is 12
seconds.
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Call Forwarding
4. Enter the time delay
(a) seconds.
The LCD displays the
amount of time entered
(16).
NO. 201
L FORWARD TO 203*16
Note Skip this step if you
do not want to
change the time.
5. Press &)1$
...or 5'/, then
63.5 (if access
code was used in Step
1).
The LED lights steady red
and calls forward to the
stored directory number
(203).
CF-NA 201-203
JAN 01 TUE 12: 19
...or if your
telephone does not
have the 5'/ button.
➤ To cancel a Call Forward–No Answer
➤
Press &)1$ + 63.5.
...or [PDN] + + 63.5.
Call Forward–Busy/No Answer
This feature forwards all calls to your station immediately whenever you are busy, in
the DND mode, or after ringing and you do not answer the call within a designated
time (set by you when you enable the feature). Your station can be programmed to
bypass Call Forward/No Answer when receiving Voice First (handsfree). Callers can
activate ringing and Call Forward by dialing during their voice announcement.
On “tone-first” systems, if your [PDN] appears on more than one button on your
telephone, Call Forward Busy forwards calls only when all [PDN] buttons are in use;
if there is an idle [PDN], it flashes or rings when called. On “voice-first” systems, Call
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The Grand Tour
Call Forwarding
Forward Busy forwards all calls any time your telephone is in use and/or any time all
of your [PDNs] are in use by other telephones.
1. Press &)%1$
...or [PDN]/[PhDN] +
.
The LED flashes red.
You hear confirmation tone
after is dialed.
2. Enter the destination
[DN].
3. Press 6'6
...press if your
telephone does not
have the 6'6 button.
NO. 201
CALL FORWARD TO
NO. 201
ALL FORWARD TO 203
The pre-set time delay for
calls to ring before
forwarding is 12 seconds.
NO. 201
ALL FORWARD TO 203*
Note Skip this step, if you
pressed &)%1$ in
step 1.
4. Enter the time delay
(a) seconds.
The LCD displays the
amount of time entered
(16).
NO. 201
L FORWARD TO 203*16
Note Skip this step, if you
do not want to
change the time.
5. Press &)1$
...or 5'/, then
63.5
(if access code used
in step 1).
The LED lights steady red
and calls forward to the
stored directory number
(203).
CF-BN 201-203
JAN 01 TUE 12: 19
...or if your
telephone does not
have an 5'/ button.
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The Grand Tour
Call Forwarding
➤ To cancel a Call Forward–Busy/No Answer
➤
Press &)%1$ + 63.5.
...or [PDN] + + 63.5.
Call Forward–Fixed
Call Forward–Fixed forwards calls immediately to a station or voice mail device set in
system programming all internal, private or DID CO Line calls to your station. Your
station does not ring when called. Your station must be assigned with a &)) button in
system programming to activate this feature.
➤ Press &))
The LED lights steady red and all calls forward to a
station [PDN] or voice mail device set in system
programming.
DKT2010
Call Forward–External
This feature forwards new incoming calls directed to your [PDN] to a destination
outside of the system. [PhDNs] assigned to your telephone do not call forward to
external destinations. Internal calls and transferred calls to your [PDN] also do not
forward to external destinations.
Only incoming calls over CO lines dedicated to immediately ring your [PDN], the
private &2 button, and/or DID line, call forward externally. Any of the other Call
Forward modes can be set for your [PDNs] or [PhDNs] simultaneously with Call
Forward-External.
1. Store the destination
number at Station
Speed Dial location
Code 49.
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The Call Forward-External destination can be a
telephone number over a CO Line, a station over a Tie
line, or a station within your Strata DK system. If the
destination is over a CO Line, the CO Line must only
ring at your station.
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The Grand Tour
Call Forwarding
Only perform Step 1
the first time
CF-EXT is set or
when you change the
destination. It is not
necessary to store the
destination each
time; it remains in
system memory.
“Speed Dial–
Advanced Features”
on Page 62 for
detailes.
When forwarding to
an outside
destination include
the CO line (or CO
line group) access
code before the
telephone number,
See Table 11 on Page
108 for CO Line/Line
Group access codes.
The LCR access code
“9” cannot be used.
2. Press &)(;7
...or the [PDN]/
[PhDN] + .
Incoming calls forward to the destination stored at
Station Speed Dial Location 49.
➤ To cancel a Call Forward–External
➤
Press &)²(;7
...or [PDN] + + 63.5.
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The Grand Tour
Call Forwarding
Call Forward Remote Destination Change
If Call Forward-External mode is set at your station, you can change the forwarding
destination from a telephone outside of the system.
1. Call into the DK
system over a CO
Line programmed for
the DISA feature.
You hear ringback tone signal, then internal dial tone
for 10 seconds.
Try again if you hear busy tone.
Note See the System Administrator for DISA
telephone numbers.
2. Press then dial
your [PDN] after you
receive dial tone.
You hear a confirmation tone.
3. Enter the Remote
Call ForwardExternal security
code.
You hear a confirmation tone. See the System
Administrator for the security code which is assigned
to your telephone in system programming.
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If a number is not dialed, the system automatically
makes the DISA CO Line ring as a normal incoming
call. Then, if the call is not answered within 15
seconds after the ringing starts, it disconnects.
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The Grand Tour
Call Park Orbits
4. Enter the new
destination number.
Notes
●
You can enter an
internal number,
Voice Mail number,
or a CO Line access
code plus an external
telephone number.
With some systems,
you can dial a line
group code instead of
a CO Line number
access code. (See
Appendix A, “CO
Line Access Codes”
on Page 107.)
5. Press .
●
LCR access code “9” cannot be used as the CO
Line access code.
When entering CO line access codes (;;;),
enter ;;; instead of ;;;.
You hear a confirmation tone.
Call Park Orbits
The Call Park feature enables you to hold a call temporarily in an orbit (the area where
the call is held). Anyone can retrieve the call from the orbit using the same or a
different station. There are 20 General Park Orbits for the system and 1 Personal Park
Orbit for each station.
Once you have parked a call in an orbit, you can:
♦
Hang up and retrieve the parked call at a later time.
♦
Originate another call.
♦
Access a voice paging device to announce the parked call for pickup from another
station.
If you park a call, and it is not retrieved the following occurs:
♦
32
If your station is idle when the system Call Park recall timer expires, the parked
call automatically recalls to your station.
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Call Park Orbits
♦
If your station is busy, the parked call camps-on.
If you have an LCD telephone, you can let the system automatically select an
available orbit number which displays on your LCD. To monitor the calls parked at
your station, see “Call Park Orbit List Display” in Chapter 2 – LCD Operation.
➤ To park a call
1. Press 3$5.while
on a call
The LED flashes
(consultation-hold).
ENTER ORBIT NO
RTRN
...or &21)7516 +
.
2. Enter a General Orbit
Number (~)
The call is parked and the CO Line flashes (hold), or
the [DN] LED turns OFF.
...or a valid [PDN]
...or if you have an
LCD, press .
3. Hang up.
The system parks the call on the lowest vacant Orbit
Number.
The calling extension or line
number and the orbit
number are shown.
If the parked call is not
retrieved within a specified
time, the call rings back to
your phone.
When a parked call recalls
your phone, the LCD shows
the line or [DN] that is
recalling and the orbit
number.
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6793 PK ORBIT 900
LN 2 ORBIT 900
L
2 PK ORBIT 900
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The Grand Tour
Call Park and Page
➤ To retrieve a parked call
1. Press 3$5.
...or [DN] + .
2. Enter the Orbit
Number where the
call is parked.
[DN] can be [PDN], [SDN] or [PhDN].
The [DN] LED flashes at the in-use rate when the call
is retrieved.
Call Park and Page
You can use the Park feature in conjunction with the Page feature. This operation can
be programmed on a 6' button for one-touch activation (“Feature Access Codes” on
Page 64.)
1. Press &33* while
on a call
The LED flashes
(consultation-hold).
HOLD LINE 2
ENTER ORBIT NO.
...or &21)7516+
.
2. Enter a General Orbit
Number (~)
or a valid [PDN]
...or if you have an
LCD, press .
3. Enter a [DN] or a
Page Group or Zone
access code (see
Tables 12 and 13 on
Page 109).
The call is parked and the CO Line flashes (hold), or
the [DN] LED turns OFF.
The system parks the call on the lowest vacant Orbit
Number.
After you enter an Orbit Number, a short burst of dial
tone prompts you to enter the Page access code.
The LCD shows the Auto Park entry.
HOLD LINE 2
999
The LCD shows the line
being held and its orbit
number. Example: Line 2 is
held on orbit 900.
34
HOLD LINE 2
L 2 ORBIT 900
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Call Pickup
4. Make your
announcement
(include the Orbit
Number).
5. Hang up to free the
paging device.
If the parked call is not
retrieved within a specified
time, the call rings back to
your phone.
When a parked call recalls
your phone, the LCD shows
the line or [DN] that is
recalling and the orbit
number.
PARK ORBIT 900
HOLD
L
2 PK ORBIT 900
Call Pickup
You can pick up a call that is ringing another station [PDN] or [PhDN], a call placed
on hold at another station, and other types of calls.
When you pick up an internal call, the calling station ( 200)
displays on the left and the called station (201) displays on the
right.
If your call is picked up by another station, the LCD shows
that your call to station (200) was picked up by station (201).
NO. 204
200 CALL 201
NO. 204
200 PICKUP 201
➤ To use call pickup
➤ Press 3.83
...or [DN] + +
[PDN]
Picks up the [DN] or CO Line that has the ringing or
held call. (This feature is not available on all systems.)
...or [PhDN].
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The Grand Tour
Group Pickup
➤ To pick up a ringing CO Line in a tenant system
➤ Press 3.83a
...or [DN] + .
You are connected to a incoming CO Line call for a
Tenant Group (1~4).
Notes
●
●
In non-tenant systems, 3.83picks up any
ringing CO Line.
This feature does not pickup held lines or
transferred CO lines that are ringing; use Pickup.
Group Pickup
Stations can be assigned in system programming to pickup groups. As many as 20
groups can be created to enable easy pickup of incoming (new or transferred) or
internal calls that are ringing stations in your group or in other groups. This feature
does not pickup held calls. You may belong to more than one group. See your System
Administrator for group assignments.
➤ To pickup calls ringing within your group
➤
Press *533.83or a [DN] + .
➤ To pickup calls ringing to other groups
36
1. Press [DN].
You hear dial tone.
2. Enter , then the
access code
(~) of the
group to which the
station belongs.
You are connected to the call. If the called station
belongs to more than one group, any of the Group
Pickup codes associated with those groups pickup the
call.
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Call Transfer with Camp-on
Call Transfer with Camp-on
You can transfer calls to idle or busy [DNs], Hunt Group Numbers, ACD Group
[DNs], etc. You cannot transfer (or camp-on) to a station [PDN] or [PhDN] if the
station is in the DND mode, unless the station [PDN] or [PhDN] appears on other
stations.
1. Press &21)7516.
The CO or [DN] LED flashes (conference rate). You
hear internal dial tone.
2. Dial the [DN] where
the call is be
transferred.
The CO Line rings the called station. If you hear a
single tone, you can then announce the call over the
called telephone’s speaker. (If you hear ringing tone,
the call was made with Tone Signaling.)
3. Announce the call
and hang up if the
station is idle
...or if the station is
busy or does not
answer, hang up
The CO LED flashes (on-hold). If you transferred the
call from a [DN], the [DN]’s LED turns off. The CO
Line or [DN] camps onto the called station and the
called station receives a warning tone. The camped-on
call rings when you hang up.
...or to reconnect to
the transferred line
before it is answered,
press the flashing &2
or [DN] + .
The CO LED is a steady red
when the called station
answers the transferred call.
NO. 204
CAMP-ON 4
If the call is not answered
HOLD LINE 2
after a specified Recall time
LN 2 RECALL 203
set in system programming,
Camp-on is cancelled. The transferred call returns to
your station if your station or [DN] is idle, sends a
two-tone burst if your telephone is busy.
The LCD shows the CO Line number and the station
number (203) where it was originally transferred.
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Call Waiting
Call Waiting
You can answer a call that is transferred to your station, even when your station is
busy. When another call is camped onto your station, you hear two camp-on tone
beeps and the [DN] or CO LED flashes red (on-hold).
If a call is sent to your station when busy, and your station does not have a [DN] or
&2 button available to receive the call, two camp-on tone beeps are sent to your
telephone. You must disconnect or transfer the existing call to answer the waiting call.
➤ To answer a waiting call by placing the current call on hold
➤ Press +2/'
...or if your telephone
has the Auto Hold
feature, just press the
flashing [DN] or &2.
The existing call is placed on hold. The camped-on
line rings your station (the CO LED flashes to indicate
an incoming call).
You are connected to the transferred call. The [DN] or
CO LED flashes (in-use).
Note See your System Administrator to find out if
you have Auto Hold.
➤ To answer a waiting call by disconnecting or transferring the current call
➤ Hang up or transfer
the existing call
...or press the
flashing [DN] or &2.
38
The camped-on line rings your telephone, and the CO
LED flashes (incoming call).
This disconnects the current call and connects you to
the transferred call. The [DN] or CO LED flashes (inuse).
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Conference Calls
Conference Calls
This feature enables you to add other parties to an existing call. The following
conferencing configurations are possible:
♦
Up to two stations and two CO lines.
♦
Up to three stations and one CO Line.
♦
Up to four stations.
1. Press &21)7516.
2. Dial a [DN] or access
a CO Line and dial
the telephone number
to be conferenced.
3. Press &21)7516,
when the called party
answers.
You hear dial tone and the [DN] or line LED flashes
(conference-rate).
If you receive a busy tone or no answer, press &21)
7516 to return to the original connection.
All parties are conferenced. If the second call was
placed on a [DN] or CO Line that appears on your
telephone, the LED also flashes (in-use rate).
Repeat the procedure to add other CO lines or [DNs],
remembering not to exceed the allowed number.
The new station is not conferenced unless its user lifts the handset or presses a [DN] to
answer.
Date/Time/Day Adjustment
This feature is performed from a designated station. See the System Administrator’s
Guide for instructions.
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The Grand Tour
Direct Inward System Access (DISA)
Direct Inward System Access (DISA)
Outside callers with telephones that send Dual-tone Multi-frequency (DTMF) tones
can call on CO lines programmed for DISA and dial a [DN] or outgoing CO Line
without going through an attendant or operator. See the System Administrator for this
number.
➤ To make an internal DISA Call
1. Dial the DISA CO
Line telephone
number.
You hear a ringback tone signal, then an internal dial
tone for 10 seconds.
2. Dial a [DN].
You hear ring tone. When the station answers, you are
connected.
If you do not dial within 10 seconds, the system
automatically causes the DISA CO Line to ring a
telephone or group of telephones designated in system
programming. Then, if the call is not answered within
15 seconds after the ringing starts, it disconnects.
Note If the call is not answered after 6 rings or 24
seconds, (whichever comes first) you hear busy
tone.
3. Press anytime you
hear busy tone and
repeat Step 2 to make
another call.
Note To call another station after completing a DISA
station call, the internal party must transfer you.
Station and System Page cannot be accessed on
DISA calls.
➤ To make an external DISA Call
1. Call the DISA CO
Line telephone
number.
40
You hear a ringback tone signal, then an internal dial
tone for 10 seconds.
If you do not dial within 10 seconds, the system
automatically rings the DISA CO Line as a normal
incoming call. Then, if the call is not answered within
15 seconds after the ringing starts, it disconnects.
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Direct Station Selection (DSS)
2. Dial a CO Line or CO
Line access code
when you hear dial
tone
...or dial a CO Line
or CO Line access
code and then a
DISA security code.
3. Dial a telephone
number.
If you do not hear dial tone, you must also dial a DISA
security code. See Table 7 on Page 64.
You hear dial tone.
Note See the System Administrator for the DISA
security code number. If the correct code is not
entered, the call disconnects.
If set in system programming, both parties hear a
warning tone approximately 4, 10, or 20 minutes after
the call was made. Press to reset the timer each time
the tone sounds (for an additional 4, 10, or 20
minutes). If you do not press , the call disconnects
approximately one minute after the tone.
Direct Station Selection (DSS)
This optional feature enables you to use a '66 button to connect directly to another
station. The LED of the button shows the status (idle/busy) of the station and/or the
station’s [PDN].
For example, a station DSS LED shows busy (light steady red) when the station is:
♦
Busy on a call on any button or is in the DND mode.
♦
Idle, but all appearances of the [PDN] are in use by other stations.
➤ To connect directly to another station [PDN]
1. Press '66, while
connected to a CO
Line or another
station.
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The original party is put on hold. You can call a station
even if the DSS LED shows busy (steady red).
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The Grand Tour
Do Not Disturb (DND)
2. Announce the call
...or transfer the call
by hanging up
Note You can transfer the call to an idle or busy
station.
...or transfer the call
by pressing
5/6$16.
Do Not Disturb (DND)
If your station is in the DND mode, internal, external and transferred calls do not ring
your station and OCA calls are denied. You can continue to make calls while in the
DND mode.
If your [PDN] or [PhDN] appears on other stations, the calls flash on your station and
flash or ring the other stations. Other stations can answer your calls or you can, even
while your station is in the DND mode.
Your “alert partner” telephone can override your DND and signal your telephone by
pressing $/(57(a). Telephones with DND Override can also call your telephone.
➤ Press '1'
The LED lights steady red and DND mode is
activated.
...or press it again to
deactivate the
feature.
Notes
●
●
42
Calls forward from your station immediately, while in the DND mode, if
it is set for Call Forward-Busy or Call Forward-Busy/No Answer.
If you press '1' while a call is ringing, the ringing stops, but the LED
continues to flash.
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Door Lock
Door Lock
Your telephone may have up to five '5/.(a) buttons, which enables you to
unlock a door.
➤ Press a door lock
button:
The door unlocks for three or six seconds (set in
system programming). The Unlock Door LED is lit
while the door is unlocked.
Location
'5/.
'5/.
'5/.
'5/.
'5/.
Door Phones
Door phones are used to call digital/electronic telephones selected in system
programming. When a door phone calls, you hear a distinctive ringing tone, one or
five times (set in system programming). You can also call a door phone and monitor
the surrounding area. The number of possible door phones vary by Strata DK system,
with up to 12 as the maximum for larger systems.
LCD telephones display the door phone ID when calls are
made to/from door phones. This helps you identify the door
phone [DN]. For example, door phone 1A corresponds to
Door Phone [DN] , 1B to , etc.
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NO. 204
DOOR PHONE 1A
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The Grand Tour
Door Phones
➤ To answer a door phone call
1. Lift the handset
You hear dial tone.
...or lift the handset
and press /,1(.
2. Dial the door
number:
Door Phone
1A
1B
1C
2A
2B
2C
3A
3B
3C
4A
4B
4C
Location
➤ To pick up a door phone call ringing at another telephone
➤ Press [DN] + .
The [DN] LED flashes (in-use) and you are connected
to the door phone.
Note access is a system option that may not
be turned on for your system.
➤ To call/monitor a door phone
44
1. With the handset
off-hook, press a
[DN].
You hear dial tone and the LED flashes (in-use).
2. Dial the [DN] for the
desired door location.
A two-way talk-path exists between your telephone
and the called door phone. You can audibly monitor
the area around the door phone.
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DTMF Tone Dialing with * and #
Note Door phone [DNs] can be stored on 6'
buttons. “Speed Dial–Advanced Features” on
Page 62.
DTMF Tone Dialing with * and #
You may have to send and DTMF tones to some devices or services, such as a
voice mail device or computer output service. DTMF tones are automatically enabled
on stations with 5'/ and 6'6. If you do not have 6'6 and 5'/, you must first dial
, to enable these tones.
This feature disables the Speed Dial feature during the call. Speed Dial is restored
when you complete the call or place it on hold.
➤ To output and DTMF tones on a telephone without a SDS/RDLbutton
➤ Press , then You can now output and , DTMF tones, and digits
~ for the duration of the outside call. This
procedure must be repeated on each call when you
require such output.
Emergency Ringdown/Hotline Service
The Emergency Ringdown or Hotline Service feature enables standard telephones to
automatically ring a designated extension by going off-hook. Electronic telephones
cannot perform this feature, but they can receive Emergency Ringdown or Hotline
Service from standard telephones.
Emergency Ringdown is used in healthcare facilities, where it 205 CALLING
is used to assist callers who may not be able to complete a call RINGDOWN
by dialing. An example of an incoming Emergency Ringdown
call is shown on the right. The calling [DN] and “Ringdown” displays whether soft
keys are ON or OFF.
This same feature is also known as Hotline Service and is often used for telephones in
hotel/motel lobbies.
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The Grand Tour
Group Listening
Group Listening
This feature enables you and people near your telephone to hear the called party over
your speaker, but the called party cannot hear you. You can alternate between parties
as long as the handset is off-hook.
➤ When your telephone
is off-hook on a call,
hold down 63.5.
The SPKR LED lights red.
The person to whom you are talking can be heard
through the telephone speaker. The person cannot hear
you.
➤ To deactivate group listening
➤ Release 63.5.
The SPKR LED turns OFF. You can talk through the
handset.
Handsfree Answerback
You can talk back to internal or incoming Tie-line calls without lifting the handset.
➤ Press 0,&.
When the call comes into your station, do not lift the
handset; speak toward the telephone in a normal voice
level. You hear a single long tone, followed by the
caller’s voice.
The LED flashes (incoming call). The MIC LED
lights steady red, indicating your microphone is
active. The SPKR LED flashes red.
If you have a speakerphone, the performance is better
if you press the called [DN] button first.
Notes
●
46
A [DN] must be pressed or the handset must be
taken off-hook to actually answer the call. This is
necessary before transferring or placing an
internal call on hold.
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Handsfree Monitoring
●
You can press 92/ to control the volume of the
Handsfree Answerback caller’s voice and ring
tone (see “Volume Controls” on Page 11 for more
information).
Handsfree Monitoring
Calls placed on hold by an outside party may be monitored handsfree. This feature
frees you from having to hold the handset to your ear until the outside party returns to
the call.
1. Press and hold
63.5.
The SPKR LED lights red.
2. Place the handset
on-hook.
The SPKR LED stays on and you can hear the other
party through your telephone speaker.
3. Release 63.5.
For privacy, press 0,& to turn the microphone off,
otherwise, your conversations may be heard.
4. Lift the handset when
the party returns.
Note Your telephone’s 0,& can be set in system
programming to switch ON/OFF with one
touch, to switch OFF only while pressed and
held, or to be either ON/OFF at the start of
handsfree dialing. See your System
Administrator if you want the setting changed.
ISDN Outgoing Calling
This feature enables you to make outgoing calls using an Integrated Services Digital
Network (ISDN) trunk, provided that you are connected to a Strata DK40i or a DK424
system with Release 4.0, or higher, software and that you subscribe to ISDN lines.
ISDN trunks offer faster call connection setup, and they also provide more connection
circuits.
Making an ISDN outgoing call will either be handled automatically with a timer or by
you initiating the ISDN “Start” sequence. The method depends on your system’s
programming. See your System Administrator to determine the method.
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The Grand Tour
Message Waiting
➤ To make an outgoing call to an ISDN trunk
1. Access an outside CO
line
2. Dial the number.
3. Press 67$57.
The dialed digits will not be sent until you press this
button or until the timer expires.
Making an Outgoing Call with a Subaddress to an ISDN Trunk
Subaddress digits may be required for dialing another department, or to send a call to
equipment, such as a printer. If you need to enter subaddress digits, follow these
instructions:
1. Access an outside CO
line
2. Dial the number.
3. Press 68%.
This informs the system that the following digits are
the subaddress.
4. Enter the subaddress.
5. Press 67$57.
The dialed digits will not be sent until you press this
button or until the timer expires.
Message Waiting
All telephones have a standard MW/FL LED for receiving/retrieving messages left by
callers that called a [PDN] that was busy or did not answer. Telephones that own
[PhDNs] can also have up to four additional (flexible) message waiting [PhDN/MW]
buttons and LEDs. The fourth message waiting button is reserved for the Message
Center.
The MW/FL LED at the called station flashes to notify you that someone called while
you were busy on another call or away from your office. You can call the other party
back by pressing the 0:)/ button. Voice mail devices, as well as people, can leave
message waiting indications.
48
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Message Waiting
If you have an LCD telephone, up to four message waiting
NO. 204
displays may be stored on the LCD per each [DN]. The LCD
CALL 203-201+
can show up to three stations that have left messages for your
[PDN] and three for each of your [PhDNs]. The fourth message waiting button is
reserved for the Message Center.
➤ To answer a Message Waiting on your [PDN]
1. Press 0:)/and lift
the handset.
Your phone rings the station or voice mail device that
set the indication. The LED continues to flash red.
If you reach a station that is busy or does not answer,
go on-hook and press 0:)/ again. The system
rotates to the next message sender.
The LCD can show
up to three stations
that have left
messages for the
[PDN] and three for
each of your
[PhDNs].
In the example (shown at
NO. 204
right), the display indicates
CALL 203-201+
that station DN [203] received
a message signal from DN [201]. The “+” indicates
additional messages.
2. Press 6&5/ to
display them.
3. After receiving the
message(s), place the
handset on hook.
If the MW/FL LED continues to flash, you have more
messages—repeat the Steps to retrieve them. Voice
mail devices may cancel the indication after a short
delay.
➤ To cancel the Message Waiting on your [PDN]
➤ Press 0:)/ and lift
the handset
Your MW/FL LED turns OFF when the called party
answers.
Note The called party must answer by either going
off-hook or by pressing 63.5 for the call to be
cancelled automatically.
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49
The Grand Tour
Message Waiting
...or [DN] + to
cancel the light. This
must be done for
each message
recorded.
Your MW/FL LED turns OFF without calling the
telephone or VM device.
➤ To retrieve a Message Waiting on your [PhDN]
1. Press the flashing red
MW/FL LED.
Your phone rings the station or voice mail device that
left the message. If the called party or voice mail
device answers, the message waiting indication is
cancelled automatically.
If there is no answer, hang up and try at a later time.
The red
MW/FL LED on your phone continues to flash.
2. Press 63.5 after
receiving the
message
If you have more messages, the MW/FL LED
continues to flash (red). To answer the next message.
Repeat this procedure.
...or place the handset
on-hook.
➤ To cancel the Message Waiting on your [PhDN]
50
1. Press 0:)/.
You hear a steady dial tone.
2. Enter .
The dial tone stops.
3. Press 63.5.
The MW/FL LED turns OFF indicating that the
message has been canceled.
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Microphone Cut-Off
➤ To set the Message Waiting LED on another telephone
1. Press [DN] and dial
an internal number.
You hear ringback or busy tone.
2. Press 0:)/ or .
The MW/FL flashes red at
the called telephone. The
MW/FL LED lights steady
red at your telephone. The
LCD displays the station
[203] where you set a
message waiting light.
3. Press 63.5.
The MW/FL LED on your
telephone turns OFF. The
MW/FL LED on the called
telephone flashes until the
called party presses the
flashing LED .
NO. 201
INT 203 MW SET
SENT 203
JAN 01 SUN 12: 19
➤ To cancel a Message Waiting light set on another station
➤
Press [DN] and dial + [PDN] or [PhDN].
Microphone Cut-Off
This feature prevents callers from monitoring the sounds near your telephone when
your telephone receives a handsfree call or cuts-off the telephone microphone. The
MCO LED lights steady red and the MIC and SPKR LEDs do not light when your
telephone is called. When the feature is OFF, the MCO LED is not lit and your
microphone works. The 0&2 functions on Handsfree Answerback and speaker OCA
calls for privacy.
➤
Press 0&2 to toggle Microphone ON/OFF.
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The Grand Tour
Off-hook Call Announce (OCA)
Off-hook Call Announce (OCA)
This feature enables you to call and speak through the handset or speaker of an busy,
off-hook telephone. The called station must be set in system programming for this
feature to work. The calling station can be set in system programming for OCA to
occur automatically when calling a busy station or by dialing an access code after
receiving busy tone. Automatic OCA only functions on Voice First Signaling systems.
Your telephone can receive Speaker Off-hook Call Announce (SP-OCA) calls which
enables callers to make an announcement through the speaker of your telephone when
it is off-hook. Your telephone must be equipped with optional hardware.
When you receive an OCA call while you are on another call, you hear a short
warning tone followed by an announcement through your telephone speaker.
Stations in the DND mode cannot receive OCA calls unless
the calling station is programmed for DND Override.
NO. 204
210 BUSY OVRD
While on a speaker OCA call, 0,& and 0&2 can be used to
prevent an OCA caller from listening to your conversation with the original party (see
“Microphone Cut-Off” on Page 51).
Voice First Signaling
➤ To make an OCA call
52
1. Lift the handset and
dial the [DN].
You hear a single tone (optional) or nothing and can
talk to the station (Automatic OCA).
2. Press to OCA the
station and talk, if
you receive a busy
tone.
An optional tone is heard at
the busy station, indicating
that you are connected on an
OCA call.
NO. 203
205 BUSY OVR
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Override Calls
Tone Signaling
➤ To make an OCA call
1. Lift the handset and
dial the [DN].
You may hear busy or ring tone.
2. Press if you hear
busy tone and speak
to the called station
If you hear busy or ring tone after dialing the first digit
(2 or 1), disregard the tone and dial the second digit to
OCA the called telephone.
...or if you hear a
ring tone and speak
to the called station.
If you still hear a busy tone after dialing 21 or 12, the
called telephone is either busy on a speakerphone call
or does not have the OCA option set in system
programming. Either condition blocks OCA.
SP-OCA
➤ To answer an SP-OCA call
➤ Speak toward the
microphone of your
phone.
You may want to hold your hand over the handset
mouth piece to prevent the other party from hearing
you.
➤ To disconnect an SP-OCA call to your station
➤ Press 63.5.
The SP-OCA call made to your station disconnects.
Override Calls
The available override features are:
♦
Busy Override—enables you to send a muted ring tone to a busy station to
indicate that a call is waiting. The muted ring is programmed for each station as
two muted rings only or continued muted rings until the call is answered. This
option applies to the station receiving the muted ring. The muted ring can be sent
to the telephone speaker or to the telephone handset/headset and speaker.
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The Grand Tour
Override Calls
♦
Do Not Disturb Override—enables you to send a tone
to an idle or busy station in the DND mode to indicate
that a call is coming in. Your telephone can be
programmed to block DND Override. The LCD shows
that the station you called (210) is in the DND mode.
NO. 204
INT 210 DND
OCA is possible to DND stations from stations that are programmed for DND
Override.
♦
Executive Override—enables you to enter an established conversation. Your
phone can also be programmed to block Executive Override from other phones.
The 35,9does not block this feature.
♦
Privacy Override—enables you to enter an established call on a private common
CO Line; it does not operate on common [DNs] which are always private (see
“Conference Calls” on Page 39 which allow up to four parties to talk on a [DN]
button).
Up to two station users can enter an existing CO Line-to-station call (i.e., up to
three stations can be connected to a CO Line). You can also use this feature if the
station that is already connected to the CO Line is in the Privacy Release mode.
Station users with 3595/6 can allow stations to enter their conversations, even
if the station entering the conversation is not programmed for Privacy Override.
Privacy Override is blocked by DND.
♦
Toll Restriction Override—enables toll restriction on individual stations. Each
station can be allowed or denied specific area and office codes, long distance
information calls, international calls, and/or operator-assisted calls. You can
completely override Toll Restriction at selected stations or you can change the
station Toll Restriction class. The station resumes its normal class at the
conclusion of the call.
Busy Station Override
➤ Press .
54
A muted tone is heard at the
busy station, indicating that
a call is waiting. The station
number (210) displays.
NO. 203
210 BUSY OVR
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The Grand Tour
Override Calls
Do Not Disturb Override
➤ Press .
A tone signal is heard at the
DND station, indicating a
call is coming in. On your
station, the LCD shows the
station number (210) you
have overridden.
Your LCD displays DND
OVR DENY, if the station you
NO. 204
210 DND OVR
NO. 204
DND OVR DENY
called denies your override.
Executive Override
➤ Press .
You enter the conversation. The called parties may
hear an optional tone signal prior to your entering the
conversation.
The overridden station
number (210) displays on
your LCD until the call is
ended.
The overriding station
number (204) displays on
the called station LCD until
the override is
disconnected.
Strata DK Electronic Telephone
5/99
NO. 204
210 EXEC OVRD
NO. 210
204 EXEC OVRD
55
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