Advanced Bionics | Platinum Series | Platinum Series® Sound Processor

Platinum Series® Sound Processor
We encourage you to review the processor components before proceeding.
Next
Choose from the item below that best
describes your situation:
I want to learn how to perform a task
I need help with troubleshooting a problem
Back
How do I………
• Check the device each day?
• Connect to an FM system?
Back
Main Menu
How to Verify the Child’s Device is Working
1. Verify the PSP is turned on and the battery is fully charged?
•
The program switch should be turned to the desired program location
(•, ••, •••) if the processor is on.
•
•
An open circle indicates the processor is in the Off position.
Upon turning the program switch to a program location you should see
3-4 quick Red blinks verifying the battery is fully charged.
2. Verify the cable is plugged into the processor and the
headpiece securely.
•
Check to see the cable is not twisted or frayed
Back
Main Menu
Next
How to Verify the Child’s Device is Working
3. Is the Sensitivity Control in the 12 o’ Clock position?
4. Is the Volume Control in the 12 o’ Clock position?
5. Is the Platinum Headpiece positioned over the Implant
(internal device)?
•
You should feel the magnetic attraction
Back
Main Menu
Next
How to Verify the Child’s Device is Working
6. Verify the LED flashes GREEN in response to the Loud Sounds
•
This assumes the Processor is on, battery is charged and the Volume
and Sensitivity are in the 12 o’ Clock position.
7. Perform a Behavioral Listening Check
•
•
Use the Ling Six Sound Check to verify that the child is able to detect all
aspects of speech.
I am unsure how to perform this task, tell me more…
Back
Main Menu
Next
Performing a Behavioral Listening Check
• Using the Ling Six Sounds (ah, ee, oo, sh, s and mm) you can
determine a cochlear implant’s effectiveness by verifying that the
child is able to detect all aspects of speech as the six sounds
encompass the frequency range of all phonemes.
Back
Main Menu
Connecting to an FM System
1. Ensure that you have the appropriate equipment.
• Patch Cable
• Receiver
• Transmitter
2. Ensure that the FM system is functioning appropriately
by listening to the FM system through an amplified
speaker or walkman-style earphones.
3. Make sure all components are turned off
4. Attach the FM Receiver via the Patch Cable to the PSP
Back
Main Menu
Next
Connecting to an FM System
5. Set any gain, output, or tone controls on the FM
Receiver per the Audiologist or FM Manufacturer.
6. Ensure that the volume on the FM Receiver and PSP
are set to minimum.
7. Turn on the FM Transmitter, FM Receiver, and the
PSP in this order.
•
Back
Note: It is important that you turn on the equipment in
the proper order to prevent the child from hearing any
adverse sound percepts.
Main Menu
Next
Connecting to an FM System
8. Gradually increase the Volume and Sensitivity
Controls on the PSP to user settings.
9. Gradually turn up the volume on the FM Receiver to a
comfortable listening level.
10. Assess performance:
•
•
•
In quiet using an auditory only task
Verify FM benefit by determining performance in noise
– CI+FM
Perform daily functional checks and monitor
performance
Back
Main Menu
Next
I need help troubleshooting the following…..
• Child is NOT responding to Sound
• The Light (LED) on the Processor is Flashing or I hear
the Audible Alarm
• Sound appears to be Intermittent
• Headpiece will not stay on
• Child’s voice sounds muffled or different
Back
Main Menu
Child is NOT responding to sound—
*Note you have verified no response with a behavioral listening check.
1. Verify the Sound Processor is ON
•
The program selector should be in either the P1, P2, P3
position
2. Check your connections including the Battery Latch
and Cable Connections to the Headpiece and
Processor
•
•
Make sure they are secure
Make sure the cable is not twisted, kinked or frayed
Back
Main Menu
Next
Child is NOT responding to sound—
*Note you have verified no response with a behavioral listening check.
3. Verify that the Volume and Sensitivity Dial are in the
12 o’ clock position.
Sensitivity Control
Volume Control
4. Is the Headpiece positioned over the implant site?
•
Busy children can knock it off and may not be able to put
it back in place.
Back
Main Menu
Next
Child is NOT responding to sound—
*Note you have verified no response with a behavioral listening check.
✔
5. Is the PSP battery charged and latched securely?
•
•
The LED will flash 3-4 quick RED flashes letting you
know it is fully charged
Learn more about the Power Options
6. Are you using the appropriate program?
•
•
Back
✔
You may need to check with the parent or audiologist for
this information
Check the child’s pouch for a programming card listing
this information
Main Menu
Next
PSP Power Options
•
•
•
The PSP is powered by a custom-designed,
rechargeable, lithium ion battery
The battery slides on and is held in place by a latch
As an alternative to the rechargeable batteries a AA
Battery Compartment can be used
– The AA Battery Compartment uses three AA batteries
Back
Main Menu
Next
Child is NOT responding to sound—
*Note you have verified no response with a behavioral listening check.
7. Check the Microphone/System Status using the LED
•
I would like to learn more about LED functionality
8. Replace the Headpiece/Cable
•
•
Keep spare equipment on hand – Learn more
To order equipment contact us now
9. Clean the contacts on PSP battery and processor
Learn how
Back
Main Menu
Next
Recommended Spare Equipment
A. Cable
B. AA Battery Pack
C. Headpiece
D. Hand-held Microphone
To order or for additional information contact a Customer Care
Representative at 877-829-0026
Back
Main Menu
Next
Child is NOT responding to sound—
*Note you have verified no response with a behavioral listening check.
10. Remove any materials that may be covering the PSP
microphone (i.e. Scarf, Hat, Headband)
11. Perform a test of the Platinum Headpiece (PHP)
Microphone
•
Learn how
12. Try another audio input source
•
•
Such as an Auxiliary Microphone or your Audio Interface
Cable interfaced with an audio device (i.e., CD/MP3
player).
Learn how
Back
Main Menu
Next
How to Try another Audio Input Source
1. By connecting the audio interface cable to a portable
listening device* or connecting the auxiliary
microphone you can verify if the child can receive
sound through another sound source
*When using the audio interface cable a mono to stereo
adapter is recommended to learn more click here
Audio Interface
Cable
Mono to Stereo
Adapter
Back
Main Menu
Next
Why is a Mono to Stereo Adapter needed?
The auxiliary jack on the PSP accepts mono input and the
audio interface cable has a stereo plug which is why the
adapter is needed. This reduces the possibility of
interference.
Mono to Stereo
Adapter
Back
Audio Interface
Cable
Main Menu
Next
How to Try another Audio Input Source
2. Should the child receive sound with another audio
source this verifies that the processor microphone is
not functioning
3. If you verify the processor microphone is not working,
contact the family and/or managing audiologist to notify
them of the problem
4. Need further assistance with this issue click here
Back
Main Menu
Next
Cleaning the Processor and PowerCel Contacts
1. To prevent intermittent operation of the Processor, contacts
on both the PowerCel and Processor should be kept free
from dirt, dust, perspiration or moisture.
2. Clean the contacts with a soft bristle brush (a hearing aid
brush is best) at least once a month.
Back
Main Menu
Next
Performing a test of the Microphone
1. Remove the PSP from the child
2. Plug the Microphone Tester Earphones into the auxiliary
input jack located on the side of the processor
– You can use any headphones that you may have available
3. Turn the program selector to the microphone test
position (open triangle)
4. Put on the Earphones
5. Speak in a normal voice and monitor output
6. Move cable around to listen for any intermittencies
Back
Main Menu
Next
Child is NOT responding to sound—
*Note you have verified no response with a behavioral listening check.
13. Check for visible damage on the processor
14. Contact the audiologist for further troubleshooting
•
Contact us now!
Back
Main Menu
The Light (LED) on the Processor is Flashing or
I hear the Audible Alarm
1. I see a Green flashing light
2. I see a Red flashing light
3. I hear the Audible Alarm (beeping sound)
Back
Main Menu
Green LED indicates the following…
•
•
•
•
The PSP will flicker Green verifying the microphone is
receiving sound, that data is being transmitted to the
implant, and that the Processor is receiving information
back from the implant
Increasing the Sensitivity will cause the Green LED to
flash in response to softer sounds
Decreasing the Sensitivity will require more intense
sounds for the LED to react
The Green light is not expected to illuminate
continuously especially if the child is in a quiet
environment
Back
Main Menu
Next
Red LED can mean the following…
1. Battery Status
•
When the PSP is turned on the Red light will blink as
follows:
•
•
•
3 – 4 quick blinks indicate the battery is fully charged
2 quick blinks indicate the battery is sufficiently charged
1 quick blink indicates the battery is nearly depleted
2. Lock Status
•
Blinks at 1 second intervals indicating no lock with the
implant
3. Intellink™
•
Rapid blinks indicating wrong implant is connected
Back
Main Menu
Next
The Audible Alarm can mean the following:
•
•
•
Optional feature that can be activated at the time of
programming
Designed to alert the parent or teacher when the
system is not transmitting sound to the implant or when
the battery is nearly depleted
Communicates the following:
– If there is a loss of lock the Alarm will beep in 1 second
intervals until lock can be established
– When the battery is near depletion it will emit a slow
beeping tone until the battery dies or is replaced
Back
Main Menu
Next
PSP LED Functionality Chart
Download this chart now
Back
Main Menu
Next
Sound is intermittent—
1. Verify the Sound Processor is ON
•
The program selector should be in either the P1, P2, P3
position
2. Check your connections including the Battery Latch
and Cable Connections to the Headpiece and
Processor
•
•
Make sure they are secure
Make sure the cable is not twisted, kinked or frayed
Back
Main Menu
Next
Sound is intermittent—
3. Verify that the Volume and Sensitivity Dial are in the
12 o'' clock position.
Sensitivity Control
Volume Control
4. Is the Headpiece positioned over the implant site?
•
Busy children can knock it off and may not be able to put
it back in place.
Back
Main Menu
Next
Sound is intermittent—
✔
5. Is the PSP battery charged and latched securely?
•
•
The LED will flash 3-4 quick RED flashes letting you
know it is fully charged
Learn more about the Power Options
✔
6. Are you using the appropriate program?
•
•
Back
You may need to check with the parent or audiologist for
this information
Check the child’s pouch for a programming card listing
this information
Main Menu
Next
PSP Power Options
•
•
•
The PSP is powered by a custom-designed,
rechargeable, lithium ion battery
The battery slides on and is held in place by a latch
As an alternative to the rechargeable batteries a AA
Battery Compartment can be used
– The AA Battery Compartment uses three AA batteries
Back
Main Menu
Next
Sound is intermittent—
7. Check the Microphone/System Status using the LED
•
I would like to learn more about LED functionality
8. Replace the Headpiece/Cable
•
•
Keep spare equipment on hand – Learn more
To order equipment contact us now
9. Clean the contacts on PSP battery and processor
Learn how
Back
Main Menu
Next
Cleaning the Processor and Battery Contacts
1. To prevent intermittent operation of the Processor, contacts
on both the Battery and Processor should be kept free from
dirt, dust, perspiration or moisture.
2. Clean the contacts with a soft bristle brush (a hearing aid
brush is best) at least once a month.
Back
Main Menu
Next
Recommended Spare Equipment
A. Cable
B. AA Battery Pack
C. Headpiece
D. Hand-held Microphone
To order or for additional information contact a Customer Care
Representative at 877-829-0026
Back
Main Menu
Next
Sound is intermittent—
10. Remove any materials that may be covering the PSP
microphone (i.e. Scarf, Hat, Headband)
11. Perform a test of the Platinum Headpiece (PHP)
Microphone
•
Learn how
12. Try another audio input source
•
•
Such as an Auxiliary Microphone or your Audio Interface
Cable interfaced with an audio device (i.e., CD/MP3
player).
Learn how
Back
Main Menu
Next
Performing a test of the Microphone
1. Remove the PSP from the child
2. Plug the Microphone Tester Earphones into the auxiliary
input jack located on the side of the processor
– You can use any headphones that you may have available
3. Turn the program selector to the microphone test
position (open triangle)
4. Put on the Earphones
5. Speak in a normal voice and monitor output
6. Move cable around to listen for any intermittencies
Back
Main Menu
Next
How to Try another Audio Input Source
1. By connecting the audio interface cable to a portable
listening device* or connecting the auxiliary
microphone you can verify if the child can receive
sound through another sound source
*When using the audio interface cable a mono to stereo
adapter is recommended to learn more click here
Audio Interface
Cable
Mono to Stereo
Adapter
Back
Main Menu
Next
Why is a Mono to Stereo Adapter needed?
The auxiliary jack on the PSP accepts mono input and the
audio interface cable has a stereo plug which is why the
adapter is needed. This reduces the possibility of
interference.
Mono to Stereo
Adapter
Back
Audio Interface
Cable
Main Menu
Next
How to Try another Audio Input Source
2. Should the child receive sound with another audio
source this verifies that the processor microphone is
not functioning
3. If you verify the processor microphone is not working,
contact the family and/or managing audiologist to notify
them of the problem
4. Need further assistance with this issue click here
Back
Main Menu
Next
Sound is intermittent—
13. Check for visible damage on the processor
14. Contact the audiologist for further troubleshooting
•
Contact us now!
Back
Main Menu
Headpiece will not stay on…..
1. CAUTION: adding too many magnets to the headpiece
may cause physical discomfort and can potentially damage
the skin around the implant site
2. How long has it been since surgery? Swelling is common
for 1-2 months following surgery
3. If significant time had elapsed, you may try the following:
•
Use of the cable clip will help keep the headpiece on
•
Other suggestions:
• Use moleskin
• Temporarily shave hair around the implant site
• Apply pressure to the headpiece with a headband,
baseball cap, etc.
• Refer to audiologist for further troubleshooting
Back
Main Menu
Next
Child’s voice sounds muffled or distorted
1.
2.
3.
4.
✔
Is the processor turned on?
Are the connections secure?
Is the Volume Control in the 12 o’ Clock position?
Verify the LED status
•
Learn how
5. Perform a behavioral listening check
•
Learn how
6. Perform test of the Microphone
•
Learn how
7. Refer back to “Sound is Intermittent” section for
additional steps
•
Go now
Back
Main Menu
Next
PSP LED Functionality Chart
Download this chart now
Back
Main Menu
Next
Performing a Behavioral Listening Check
• Using the Ling Six Sounds (ah, ee, oo, sh, s and mm) you can
determine a cochlear implant’s effectiveness by verifying that the
child is able to detect all aspects of speech as the six sounds
encompass the frequency range of all phonemes.
Back
Main Menu
Performing a test of the Microphone
1. Remove the PSP from the child
2. Plug the Microphone Tester Earphones into the auxiliary
input jack located on the side of the processor
– You can use any headphones that you may have available
– A mono to stereo adapter may be needed. Learn more
3. Turn the program selector to the microphone test
position (open triangle)
4. Put on the Earphones
5. Speak in a normal voice and monitor output
6. Move cable around to listen for any intermittencies
Back
Main Menu
Next
I need more information……
1. Speak to an Audiologist to ask further questions
2. Learn more on-line about the PSP Processor
Main Menu
Speak to an Audiologist
Please call us for further assistance:
• Hours of Operation: 5 AM to 5 PM PST
(877) 829-0026 US and Canada
(800) 678-3575 TTY
(661) 362-1400 ext. 2101
Back
Main Menu
Next
Why is a Mono to Stereo Adapter needed?
The auxiliary jack on the PSP accepts mono input and the
audio interface cable has a stereo plug which is why the
adapter is needed. This reduces the possibility of
interference.
Mono to Stereo
Adapter
Back
Audio Interface
Cable
Main Menu
Next
Download PDF