Windstream Norlight, Inc. Illinois Local Tariff

Windstream Norlight, Inc. Illinois Local Tariff
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Title Page
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
TITLE SHEET
COMPETITIVE TELECOMMUNICATIONS SERVICES

Effective December 2, 2013, pursuant to changes to Public Utilities Act Section 13-501 resulting from
PA 98-45, Windstream Norlight, LLC has elected to provide services under this written service offering
in lieu of a price list filed with the Commission.
This document applies to the Competitive Local Telecommunications Service furnished by Windstream
Norlight, LLC (“ the Company”). Copies of this Price List may be inspected, during normal business hours,
at the Company’s principal place of business.
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 2
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
RESERVED FOR FUTURE USE
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 3
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
TABLE OF CONTENTS
Page Number
TABLE OF CONTENTS ...................................................................................................................................... 3
SYMBOLS
........................................................................................................................................................ 4
SECTION 1 -TECHNICAL TERMS AND ABBREVIATIONS ......................................................................... 5
SECTION 2 - RULES AND REGULATIONS .................................................................................................. 11
SECTION 3 - APPLICATION OF RATES ....................................................................................................... 43
SECTION 4 - SERVICE AREAS ....................................................................................................................... 45
SECTION 5 - EXCHANGE ACCESS SERVICE .............................................................................................. 84
SECTION 6 - EXCHANGE ACCESS OPTIONAL FEATURES ..................................................................... 90
SECTION 7 - RESERVED FOR FUTURE USE ............................................................................................... 92
SECTION 8 - RESERVED FOR FUTURE USE ............................................................................................... 93
SECTION 9 - MISCELLANEOUS SERVICES ................................................................................................ 94
SECTION 10 - SPECIAL ARRANGEMENTS ................................................................................................. 96
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 4
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SYMBOLS
The following symbols shall be used in this price list for the purpose indicated below:
D
Deleted or Discontinued Material
C
Changed Material
I
Increased rate
M
Move in the location of text.
N
New rate or regulation.
R
Reduced rate.
T
Change in text but no change in rate or regulation.
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 5
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 1 – TECHNICAL TERMS AND ABBREVIATIONS
Access Line – An arrangement which connects the customer’s location to a switching center or point of
prescence.
Advance Payment - Part or all of a payment required before the start of service.
Authorized User – A person, firm, corporation, or any other entity authorized by the Customer to communicate
utilizing the Company’s service.
Bit - The smallest unit of information in the binary system of notation.
Call Forwarding– Provides for transferring incoming calls to another telephone number.
Call Forwarding Variable - Allows subscribers to redirect all incoming calls to another telephone number.
Call Forwarding Busy Line - Automatically redirects incoming calls to a pre-designated telephone
number/service outside the subscriber’s telephone system when the line is busy. The subscriber selects the
forward-to telephone number at time of service installation and can only be changed by a service order.
Call Forwarding Don't Answer - Allows incoming calls to be automatically routed to a preselected station line
or attendant in the same system or outside the system, when the called station is not answered after a preset
number of rings. Intercom calls can be arranged to be forwarded to a different number different from DID calls.
The subscriber selects the forward-to telephone number at time of service installation and can only be changed
by a service order.
Call Transfer - Allows a station line user to transfer any established call to another station line inside or outside
the Subscriber group without the assistance of the attendant.
Call Waiting - Permits a line in the talking state to be alerted by a tone when another call is attempting to
complete to the line. Audible ringing is returned to the originating line. The Service also provides a hold
feature that is activated by a switchhook flash.
Carrier or Company – Whenever used in this price list, “Carrier” or “Company” refers to Windstream Norlight,
LLC, unless otherwise specified or clearly indicated by the context.
Communication Services - These are the Company's intrastate toll and local exchange switched telephone
services offered for both intraLATA and interLATA use.
Commission – The Illinois Commerce Commission.
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 6
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 1 – TECHNICAL TERMS AND ABBREVIATIONS (cont’d)
Company - Windstream Norlight, LLC, the issuer of this price list.
Customer – The person, firm, corporation, or other entity which orders, cancels, amends, or use service and is
responsible for payment of charges and compliance with the Company’s price list.
DID Trunk - A form of local switched access that provides the ability for an outside party to call an internal
extension directly without the intervention of the company operator.
Direct Outward Dial (or "DOD") -A service attribute that allows individual station users to access and dial
outside numbers directly.
District -An area within an exchange.
DSX-1 Panel - Distribution equipment used to terminate and administer DS1 (1.544 Mbps) circuits.
Dual Tone Multi-Frequency (or "DTMF") - The pulse type employed by tone dial station sets.
Due Date – The last day for payment without unpaid amounts being subject to a late payment charge.
Duplex Service - Service that provides for simultaneous transmission in both directions.
Exchange Access Line – The serving central office line equipment and all plant facilities up to and
including the Standard Network Interface.
Fiber Optic Cable - A thin filament of glass with a protective outer coating through which a light beam carrying
communications signals may be transmitted by means of multiple internal reflections to a receiver, which
translates the message.
Holidays – The Company’s recognized holidays are New Year’s Day, Memorial Day, 4th of July, Labor Day,
Thanksgiving Day, Day after Thanksgiving Day, half day Christmas Eve, Christmas Day, and half day New
Year’s Eve.
Hunting - Routes a call to an idle station line in a prearranged group when the called station line is busy.
In-Only - A service attribute that restricts outward dial access and routes incoming calls to a designated answer
point.
Joint User - A person, firm or corporation that is designated by the Subscriber as a user of services
furnished to the Subscriber by the Company and to whom a portion of the charges for the service will be billed
under a joint user arrangement as specified herein.
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 7
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 1 – TECHNICAL TERMS AND ABBREVIATIONS (cont’d)
Kbps - Kilobits per second, denotes thousands of bits per second.
Last Number Redial - Enables a station line user to redial the last called number by use of an access code rather
than dialing the entire number.
LATA - A Local Access and Transport Area established pursuant to the Modification of Final Judgment entered
by the United States District Court for the District of Columbia in Civil Action No. 82-0192; or any other
geographic area designated as a LATA in the National Exchange Carrier Association, Inc. Tariff F.C.C. No. 4.
Local Exchange Carrier or ("LEC") - Denotes any individual, partnership, association, joint-stock company,
trust or corporation engaged in providing switched communication within an exchange.
Local Exchange Services – Telecommunications services furnished for use by end-users in placing and
receiving local telephone calls within local calling areas.
Mbps - Megabits, denotes millions of bits per second.
Multi-Frequency or ("MF") - An inter-machine pulse-type used for signaling between telephone switches, or
between telephone switches and PBX/key systems.
Normal Business Hours – 8A.M. to 5P.M., Monday through Friday, excluding holidays.
Premises – The space occupied by an individual customer in a building, in adjoining buildings occupied entirely
by that customer, or on contiguous property occupied by the customer separated only by a public thoroughfare,
a railroad right of way or a natural barrier.
Recurring Charges - The monthly charges to the Subscriber for services, facilities and equipment, that continue
for the agreed upon duration of the service.
Resold Local Exchange Service – A service composed of the resale of exchange access lines and local calling
provided by other authorized Local Exchange Carriers, in combination with Company-provided usage services,
miscellaneous services or interstate/international services.
Service Commencement Date - The first day following the date on which the Company notifies the Subscriber
that the requested service or facility is available for use, unless extended by the Subscriber's refusal to accept
service that does not conform to standards set forth in the Service Order or this price list, in which case the
Service Commencement Date is the date of the Subscriber's acceptance. The Company and Subscriber may
mutually agree on a substitute Service Commencement Date.
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 8
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 1 – TECHNICAL TERMS AND ABBREVIATIONS (cont’d)
Service Order - The written request for Network Services executed by the Subscriber and the Company in the
format devised by the Company. The signing of a Service Order by the Subscriber and acceptance by the
Company initiates the respective obligations of the parties as set forth therein and pursuant to this price list, but
the duration of the service is calculated from the Service Commencement Date.
Shared - A facility or equipment system or subsystem that can be used simultaneously by several Subscribers.
Speed Dialing - Permits a subscriber to dial from 8 to 32 selected numbers by using fewer digits than normally
required. This is accomplished through the assignment of abbreviated codes to frequently called numbers. The
speed calling list is subscriber-changeable.
Subscriber - The person, firm or corporation that orders service and is responsible for the payment of charges
and compliance with the Company's regulations. Same as Subscriber.
Three-Way Conference Calling - Allows a subscriber to add a third party to an existing conversation.
Two Way - A service attribute that includes outward dial capabilities for outbound calls and can also be used to
carry inbound calls to a central point for further processing.
User or End User - A Subscriber, Joint User, or any other person authorized by a Subscriber to use service
provided under this price list.
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 9
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 2 - RULES AND REGULATIONS
2.1
Scope
The Company undertakes to furnish communications service pursuant to the terms of this price list in
connections with one-way and/or two-way information transmission between points within the State of
Illinois. The Company may offer these services over its own or resold facilities.
Subscribers and users may use services and facilities provided under this price list to obtain access to
services offered by other service providers. The Company is responsible under this price list only for
the services and facilities provided hereunder, and it assumes no responsibility for any service provided
by any other entity that purchases access to the Company network in order to originate or terminate its
own services, or to communicate with its own Subscribers.
The Company may act as the Subscriber's agent for ordering access connection facilities provided by
other carriers or entities as required in the Authority's rules and orders, when authorized by the
Subscriber, to allow connection of a Subscriber's location to the Company network. The Subscriber
shall be responsible for all charges due for such service arrangements.
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
IL Local Services Price Guide
Original Page 10
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
Issued: May 1, 2016
SECTION 2 - RULES AND REGULATIONS
2.2
Terms and Conditions
(A)
Service is provided on the basis of a minimum period of at least one-month, 24-hours per day.
For the purpose of computing charges in this price list, a month is considered to have 30 days.
(B)
Subscribers may be required to enter into written service orders which shall contain or
reference a specific description of the service ordered, the rates to be charged, the duration of
the services, and the terms and conditions in this price list. Subscribers will also be required to
execute any other documents as may be reasonably requested by the Company.
(C)
At the expiration of the initial term specified in each Service Order, or in any extension
thereof, service shall continue on a month-to-month basis at the then current rates unless
terminated by either party upon 30 days' written notice. Any termination shall not relieve the
Subscriber of its obligation to pay any charges incurred under the service order and this price
list prior to termination. The rights and obligations that by their nature extend beyond the
termination of the term of the service order shall survive such termination.
(D)
In any action between the parties to enforce any provision of this price list, the prevailing
party shall be entitled to recover its legal fees and court costs from the non-prevailing party in
addition to other relief a court may award.
(E)
This price list shall be interpreted and governed by the laws of the State of Illinois regardless
of its choice of laws provision.
(F)
BellSouth, Sprint, or any other ILEC and their affiliated local telephone companies must not
interfere with the right of any person or entity to obtain service directly from the Company.
No person or entity shall be required to make any payment, incur any penalty, monetary or
otherwise, or purchase any services in order to have the right to obtain service directly from
the Company.
(G)
To the extent that either the Company or any other telephone company exercises control over
available cable pairs, conduit, duct space, raceways, or other facilities needed by the other to
reach a person or entity, the party exercising such control shall make them available to the
other on terms equivalent to those under which the Company makes similar facilities under its
control available to its Subscribers. At the reasonable request of either party, the Company and
the other telephone company shall join the attempt to obtain from the owner of the property
access for the other party to serve a person or entity.
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 11
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 2 - RULES AND REGULATIONS
2.3
Notices and Communications
(A)
The Subscriber shall designate on the Service Order an address to which the Company shall
mail or deliver all notices and other communications, except that the Subscriber may also
designate a separate address to which the Company's bills for service shall be mailed.
(B)
The Company shall designate on the Service Order an address to which the Subscriber shall
mail or deliver all notices and other communications, except that Company may designate a
separate address on each bill for service to which the Subscriber shall mail payment on that bill.
(C)
All notices or other communications required to be given pursuant to this price list will be in
writing. Notices and other communications of either party, and all bills mailed by the
Company, shall be presumed to have been delivered to the other party on the third business day
following placement of the notice, communication or bill with the U.S. Mail or a private
delivery service, prepaid and properly addressed, or when actually received or refused by the
addressee, whichever occurs first.
(D)
The Company or the Subscriber shall advise the other party of any changes to the addresses
designated for notices, other communications or billing, by following the procedures for giving
notice set forth herein.
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 12
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 2 - RULES AND REGULATIONS
2.4
2.5
Limitations
(A)
Service is offered subject to the availability of the necessary facilities and equipment, and
subject to the provisions of this price list.
(B)
The Company reserves the right to discontinue or limit services when necessitated by
conditions beyond its control, or when the Subscriber is using service in violation of provisions
of this price list, or in violation of the law.
(C)
The Company does not undertake to transmit messages, but offers the use of its facilities when
available, and will not be liable for errors in transmission or for failure to establish connections.
Assignments and Transfers
(A)
The Company directly controls all facilities provided under this price list and the Subscriber
may not transfer or assign the use of service or facilities without the express written consent of
the Company. Such transfer or assignment shall only apply where there is no interruption of the
use or location of the services or facilities.
(B)
Prior written permission from the Company is required before any assignment or transfer. All
regulations and conditions contained in this price list shall apply to all such permitted assignees
or transferees, as well as all conditions of service.
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 13
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 2 - RULES AND REGULATIONS
2.6
2.7
Prohibited Uses
(A)
The services the Company offers shall not be used for any unlawful purpose or for any use as to
which the Subscriber has not obtained all required governmental approvals, authorizations,
licenses, consents and permits.
(B)
The Company may require applicants for service who intend to use the Company's offerings for
resale and/or for shared use to file a letter with the Company confirming that their use of the
Company's offerings complies with relevant laws Illinois Commerce Commission regulations,
policies, orders, and decisions.
(C)
The Company may require a Subscriber to immediately shut down its transmission of signals if
said transmission is causing interference to others.
Liability of the Company
(A)
The liability of the Company for damages arising out of the furnishing of its Services, including
but not limited to mistakes, omissions, interruptions, delays, or errors, or other defects,
representations, or use of these services or arising out of the failure to furnish the service,
whether caused by acts or omission, shall be limited to the extension of allowances for
interruption as set forth in Section 2.25. The extension of such allowances for interruption shall
be the sole remedy of the Subscriber and the sole liability of the Company. The Company will
not be liable for any direct, indirect, incidental, special, consequential, exemplary or punitive
damages to Subscriber as a result of any Company service, equipment or facilities, or the acts
or omissions or negligence of the Company's employees or agents.
(B)
The Company shall not be liable for any delay or failure of performance or equipment due to
causes beyond its control, including but not limited to: acts of God, fire, flood, explosion or
other catastrophes; any law, order, regulation, direction, action, or request of the United States
Government, or of any other government, including state and local governments having or
claiming jurisdiction over the Company, or of any department, agency, commission, bureau,
corporation, or other instrumentality of anyone or more of these federal, state, or local
governments, or of any civil or military authority; national emergencies; insurrections; riots;
wars; unavailability of rights-of-way or materials; or strikes, lock-outs, work stoppages, or
other labor difficulties.
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 14
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 2 - RULES AND REGULATIONS
2.7
Liability of the Company (Cont.)
(C)
The Company shall not be liable for any act(s) or omission(s) of another entity furnishing to the
Company or to the Company's Subscriber's facilities or
equipment used for or with the services the Company offers.
(D)
The Company shall not be liable for any damages or losses due to the fault or negligence of the
Subscriber or due to the failure or malfunction of Subscriber-provided equipment or facilities.
(E)
The Company does not guarantee nor make any warranty with respect to installations it
provides for use in an explosive atmosphere. The Subscriber indemnities and holds the
Company harmless from any and all loss, claims, demands, suits, or other action, or any
liability whatsoever, whether suffered, made, instituted, or asserted by any other party or
person(s), and for any loss, damage, or destruction of any property, whether owned by the
Subscriber or others, caused or claimed to have been caused directly or indirectly by the
installation, operation, failure to operate, maintenance, removal presence, condition, location,
or use of any installation so provided. The Company reserves the right to require each
Subscriber to sign an agreement, acknowledging acceptance of the provisions of this section as
a condition precedent to such installations.
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 15
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 2 - RULES AND REGULATIONS
2.7
Liability of the Company (Cont.)
(F)
The Company is not liable for any defacement of or damage to Subscriber premises resulting
from the furnishing of services or equipment on such premises or the installation or removal
thereof, unless such defacement or damage is caused by negligence or willful misconduct of the
Company’s agents or employees.
(G)
The Company shall be indemnified, defended and held harmless by the Subscriber against any
claim, loss or damage arising from Subscriber's use of services, involving claims for libel,
slander, invasion of privacy, or infringement of copyright arising from the Subscriber's own
communications.
(H)
The entire liability for any claim, loss, damage or expense from any cause whatsoever shall in
no event exceed sums actually paid the Company by the Subscriber for the specific services
giving rise to the claim. No action or proceeding against the Company shall be commenced
more than one year after the service is rendered.
(I)
COMPANY MAKES NO WARRANTIES, EITHER EXPRESS, IMPLIED OR
STATUTORY, REGARDING THE SERVICES PROVIDED HEREUNDER, AND
EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING WITHOUT LIMITATION,
THOSE OF NONINFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A
PARTICULAR PURPOSE. CUSTOMER AGREES THAT DAMAGES ARISING
HEREUNDER SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY
CUSTOMER FOR SERVICES AND IN NO EVENT SHALL COMPANY BE LIABLE TO
CUSTOMER FOR DAMAGES OF ANY KIND INCLUDING INCIDENTAL,
CONSEQUENTIAL, INDIRECT, DIRECT, SPECIAL OR PUNITIVE DAMAGES.
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 16
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 2 - RULES AND REGULATIONS
2.8
Obligations of the Subscriber
The Subscriber shall be responsible for:
(A)
the payment of all applicable charges pursuant to this price list;
(B)
damage to or loss of the Company's facilities or equipment caused by the acts or omissions of
the Subscriber; or the noncompliance by the Subscriber, with these regulations; or by fire or
theft or other casualty on the Subscriber Premises, unless caused by the negligence or willful
misconduct of the employees or agents of the Company;
(C)
providing at no charge, as specified from time to time by the Company, any needed personnel,
equipment space and power to operate Company facilities and equipment installed on the
premises of the Subscriber, and the level of heating and air conditioning necessary to maintain
the proper operating environment on such premises;
(D)
obtaining, maintaining, and otherwise having full responsibility for all rights-of-way and
conduits necessary for installation of fiber optic cable and associated equipment used to provide
Communication Services to the Subscriber from the cable building entrance or property line to
the location of the equipment space. Any and all costs associated with obtaining and
maintaining the rights-of-way described herein, including the costs of altering the structure to
permit installation of the Company-provided facilities, shall be borne entirely by, or may be
charged by the Company to, the Subscriber. The Company may require the Subscriber to
demonstrate its compliance with this section prior to accepting an order for service;
(E)
providing a safe place to work and complying with all laws and regulations regarding the
working conditions on the premises at which Company employees and agents shall be installing
or maintaining the Company's facilities and equipment. The Subscriber may be required to
install and maintain Company facilities and equipment within a hazardous area if, in the
Company's opinion, injury or damage to the Company's employees or property might result
from installation or maintenance by the Company. The Subscriber shall be responsible for
identifying, monitoring, removing and disposing of any hazardous material (e.g. friable
asbestos) prior to any construction or installation work;
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 17
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 2 - RULES AND REGULATIONS
2.8
2.9
Obligations of the Subscriber (Cont.)
(F)
Complying with all laws and regulations applicable to, and obtaining all consents, approvals,
licenses and permits as may be required with respect to, the location of Company facilities and
equipment in any Subscriber premises or the rights-of-way for which Subscriber is responsible
under Section 2.8 (D); and granting or obtaining permission for Company agents or employees
to enter the premises of the Subscriber at anytime for the purpose of installing, inspecting,
maintaining, repairing, or upon termination of service as stated herein, removing the facilities
or equipment of the Company;
(G)
Not creating, or allowing to be placed, any liens or other encumbrances on the Company’s
equipment or facilities; and
(H)
Making Company facilities and equipment available periodically for maintenance purposes at a
time agreeable to both the Company and the Subscriber. No allowance will be made for the
period during which service is interrupted for such purposes.
Claims
With respect to any service or facility provided by the Company, Subscribers shall indemnify, defend
and hold harmless the Company from and against all claims, actions, liabilities, costs and expenses,
including reasonable attorneys’ fees for:
(A)
Any loss, destruction or damage to the property of the Company or any third party, or death or
injury to persons, including, but not limited to, employees or invitees of either party, to the
extent caused by or resulting from the negligent or intentional act or omission of the Subscriber,
its employees, agents, representatives or invitees; or
(B)
Any claim, loss, damage, expense or liability for infringement of any copyright, patent, trade
secret, or any proprietary or intellectual property right of any third party, arising from any act or
omission by the Subscriber, including, without limitation, use of the Company's services and
facilities in a manner not contemplated by the agreement between the Subscriber and the
Company.
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 18
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 2 - RULES AND REGULATIONS
2.10
2.11
Installation
(A)
Service is installed upon mutual agreement between the Subscriber and the Company. The
service agreement does not alter rates specified in this price list
(B)
The Company shall use reasonable efforts to make available services to a Subscriber on or
before a particular date, subject to the provisions of and compliance by the Subscriber with, the
regulations contained in this price list. The Company does not guarantee availability by any
such date and shall not be liable for any delays in commencing service to any Subscriber.
Non-Routine Installation
At the Subscriber's request, installation and/or maintenance may be performed outside the Company's
regular business hours or in hazardous locations. In such cases, charges based on cost of the actual
labor, material, or other costs incurred by or charged to the Company will apply. If installation is started
during regular business hours but, at the Subscriber's request, extends beyond regular business hours
into time periods including, but not limited to, weekends, holidays, and/or night hours, additional
charges may apply.
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 19
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 2 - RULES AND REGULATIONS
2.12
Special Construction
Subject to the agreement of the Company and to all of the regulations contained in this price list, special
construction of facilities may be undertaken on a reasonable efforts basis at the request of the
Subscriber. Special construction is that construction undertaken:
2.13
(A)
where facilities are not presently available, and there is no other requirements for the facilities
so constructed;
(B)
of a type other than that which the Company would normally utilize in the furnishing of its
services;
(C)
over a route other than that which the Company would normally utilize in the furnishing of its
services;
(D)
in a quantity greater than that which the Company would normally construct;
(E)
on an expedited basis;
(F)
on a temporary basis until permanent facilities are available;
(G)
involving abnormal costs; or
(H)
in advance of its normal construction.
Changes in Service Requested
If the Subscriber makes or requests material changes in circuit engineering, equipment specifications,
service parameters, premises locations, or otherwise materially modifies any provision of the
application for service, the Subscriber's installation fee shall be adjusted accordingly.
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 20
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 2 - RULES AND REGULATIONS
2.14
Provision of Equipment and Facilities
(A)
The Company's facilities and service may be used with or terminated in Subscriber-provided
terminal equipment or Subscriber-provided communications systems, such as a PBX, key
systems or pay telephone. Such terminal equipment shall be furnished and maintained at the
expense of the Subscriber, except as otherwise provided. The Subscriber is responsible for all
cost at his or her premises, including personnel, wiring, electrical power, and the like, incurred
in the use of the Company's service. The Subscriber is responsible for ensuring that Subscriberprovided equipment connected to Company equipment and facilities is compatible with such
equipment and facilities.
(B)
The Company shall use reasonable efforts to maintain only the facilities and equipment that it
furnishes to the Subscriber. The Subscriber may not, nor may the Subscriber permit others to,
rearrange, disconnect, remove, attempt to repair, or otherwise interfere with any of the facilities
or equipment installed by the Company, except upon the written consent of the Company.
(C)
The Company may substitute, change or rearrange any equipment or facility at any time and
from time to time, but shall not thereby alter the technical parameters of the service provided
the Subscriber.
(D)
Equipment the Company provides or installs at the Subscriber's premises for use in connection
with the services the Company offers shall not be used for any purpose other than that for
which it was provided by the Company.
(E)
The Subscriber shall be responsible for the payment of service charges as set forth herein for
visits by the Company's agents or employees to the Premises of the Subscriber when the service
difficulty or trouble report results from the use of equipment or facilities provided by any party
other than the Company, including but not limited to the Subscriber.
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 21
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 2 - RULES AND REGULATIONS
2.14
Provision of Equipment and Facilities, (cont.)
(F)
The Company shall not be responsible for the installation, operation, or maintenance of any
Subscriber-provided communications equipment. Where such equipment is connected to the
facilities furnished pursuant to this price list, the responsibility of the Company shall be limited
to the furnishing of facilities offered under this price list and to the maintenance and operation
of such facilities. to this responsibility, the Company shall not be responsible for:
(1)
(2)
2.15
the transmission of signals by Subscriber-provided equipment or for the quality of, or
defects in, such transmission; or
the reception of signals by Subscriber-provided equipment.
Ownership of Equipment and Facilities
Title to all equipment and facilities provided by the Company under this price list shall remain in the
Company's name or in the name of the carrier supplying the services and facilities being resold.
2.16
Shortage of Equipment or Facilities
(A)
The Company reserves the right to limit or to allocate the use of existing facilities, or of
additional facilities offered by the Company, when necessary because of lack of facilities, or
due to some other cause beyond the Company's control.
(B)
The furnishing of service under this price list is subject to the availability on a continuing basis
of all the necessary facilities and is limited to the capacity of the Company's facilities as well as
facilities the Company may obtain from other carriers to furnish service from time to time as
required at the sole discretion of the Company.
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 22
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 2 - RULES AND REGULATIONS
2.17
Subscriber Equipment and Channels
A User may transmit or receive information or signals via the facilities of the Company. The
Company's services are designed primarily for the transmission of voice-grade telephonic signals,
except as otherwise stated in this price list. A User may transmit any form of signal that is compatible
with the Company's equipment, but the Company does not guarantee that its services will be suitable
for purposes other than voice-grade telephonic communication except as specifically stated in this price
list.
2.18
Station Equipment
(A)
Terminal equipment on the Subscriber's Premises and the electric power consumed by such
equipment shall be provided by and maintained at the expense of the Subscriber. The
Subscriber is responsible for the provision of wiring or cable to connect its terminal equipment
to the Company Point of Connection.
(B)
The Subscriber is responsible for ensuring that Subscriber-provided equipment connected to
Company equipment and facilities is compatible with such equipment and facilities. The
magnitude and character of the voltages and currents impressed on Company-provided
equipment and wiring by the connection, operation, or maintenance of such equipment and
wiring shall be such as not to cause damage to the Company-provided equipment and wiring or
injury to the Company's employees or to other persons. Any additional protective equipment
required to prevent such damage or injury shall be provided by the Company at the Subscriber's
expense.
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 23
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 2 - RULES AND REGULATIONS
2.19
Inspections of Subscriber Equipment
(A)
Upon suitable notification to the Subscriber, and at a reasonable time, the Company may make
such tests and inspections as may be necessary to determine that the Subscriber is complying
with the requirements set forth in Section 2.19(B) for the installation, operation, and
maintenance of Subscriber-provided facilities, equipment, and wiring in the connection of
Subscriber-provided facilities and equipment to Company-owned facilities and equipment.
(B)
If the protective requirements for Subscriber-provided equipment are not being complied with,
the Company may take such action as it deems necessary to protect its facilities, equipment,
and personnel. The Company will notify the Subscriber promptly if there is any need for further
corrective action. Within ten days of receiving this notice, the Subscriber must take this
corrective action and notify the Company of the action taken. If the Subscriber fails to do this,
the Company may take whatever additional action is deemed necessary, including the
suspension of service, to protect its facilities, equipment and personnel from harm.
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 24
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 2 - RULES AND REGULATIONS
2.20
Inspection, Testing, and Adjustments
Upon reasonable notice, the equipment and facilities provided by the Company shall be made available
to the Company for test and adjustments as may be deemed necessary by the Company for
maintenance. No interruption allowance will be granted for the time during which such tests and
adjustments are made.
2.21
Notification of Service-Affecting Activities
The Company will provide the Subscriber reasonable notification of service-affecting activities that
may occur in normal operation of its business. Such activities may include, but are not limited to,
equipment or facilities additions, removals or rearrangements and routine preventative maintenance.
Generally, such activities are not specific to an individual Subscriber but affect many Subscribers'
services. No specific advance notification period is applicable to all service activities. The Company
will work cooperatively with the Subscriber to determine the reasonable notification requirements. With
some emergency or unplanned service-affecting conditions, such as an outage resulting from cable
damage, notification to the Subscriber may not be possible.
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 25
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 2 - RULES AND REGULATIONS
2.22
Interconnection of Facilities
(A)
Communication Services may be connected to the services or facilities of other
communications carriers only when authorized by, and in accordance with, the terms and
conditions of the price lists of the other communications carriers that are applicable to such
connections. The Subscriber is responsible for all charges billed by those entities for use in
connection with the Company's service.
(B)
Any special interface equipment necessary to achieve compatibility between the facilities and
equipment of the Company used for furnishing Communication Services and the channels,
facilities, or equipment of other Carriers or the Subscriber shall be provided at the Subscriber's
expense.
(C)
Facilities furnished under this price list may be connected to Subscriber-provided terminal
equipment in accordance with the provisions of this price list. All such terminal equipment
shall be registered by the Federal Communications Commission pursuant to Part 68 of Title 47,
Code of Federal regulations; and all User-provided wiring shall be installed and maintained in
compliance with those regulations.
(D)
Users may interconnect communications facilities that are used in whole or in part for interstate
communications to services provided under this price list only to the extent that the user is an is
"End User" as defined in Section 69.2(m), Title 47, Code of Federal regulations(1992 edition).
(E)
Neither the Company nor any connecting carrier participating in a service shall be liable for any
act or omission of any other company or companies furnishing a portion of such service.
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 26
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 2 - RULES AND REGULATIONS
2.23
Access to Carrier of Choice
Subject to an existing business arrangement between the Company and an interexchange service
provider (IXC), Subscribers and End Users of the Company's local service shall have the right to select
the IXC of their choice. The IXC should request confirmations/verifications of choice from its
Subscribers no later than the date of submission of its first bill to the Subscriber. The Company will
maintain signed letters of agency or confirmations of choice on file for use in dispute resolutions.
2.24
Tests, Pilots, Promotional Campaigns and Contests
The Company may conduct special tests or pilot programs and promotions at its discretion to
demonstrate the ease of use, quality of service and to promote the sale of its services. The Company
may also waive a portion or all processing fees or installation fees for winners of contests and other
occasional promotional events sponsored or endorsed by the Company. From time to time, the
Company may waive all processing fees for a Subscriber. The Company may waive all processing fees
for a Subscriber.
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 27
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 2 - RULES AND REGULATIONS
2.25
Allowances for Interruptions in Service
Interruptions in service that are not due to the negligence of, or noncompliance with the provisions of
this price list by, the Subscriber or the operation or malfunction of the facilities, power or equipment
provided by the Subscriber, will be credited to the Subscriber as set forth below for the part of the
service that the interruption affects.
Credit for Interruptions
(A)
A credit allowance will be made when an interruption occurs because of a failure of
any component furnished by the Company under this price list. An interruption period
begins when the Subscriber reports a service, facility or circuit to be interrupted and
releases it for testing and repair. An interruption period ends when the service,
facility or circuit is operative. If the Subscriber reports a service, facility or circuit to
be inoperative but declines to release it for testing and repair, it is considered to be
impaired, but not interrupted.
(B)
For calculating credit allowances, every month is considered to have 30 days. A
credit allowance for fixed recurring fees only is applied on a pro rata basis against the
rates specified hereunder and is dependent upon the length of the interruption. Only
those facilities on the interrupted portion of the circuit will receive a credit.
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 28
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 2 - RULES AND REGULATIONS
2.25
Allowances for Interruptions in Service (Cont.)
Credit for Interruptions (Cont.)
(C)
In accordance with Ill Admin Code title 83 section 732.30, a credit allowance will be given
for interruptions of 24 hours or more. Credit allowances shall be calculated as follows:
Over 24 Hours and no more than 48 hours: The credit will be equal to a pro-rata portion of the
monthly recurring charges for all local services disrupted. The pro-rate portion will be based upon a
30-day month.
Over 48 hours and no more than 72 hours: The credit will be equal to 33% of one month’s recurring
charges for all local services disrupted.
Over 72 hours and no more than 96 hours: The credit will be equal to at least 67% of one month’s
recurring charges for all local services disrupted.
Over 96 hours and no more than 120 hours: The credit will be equal to one month’s recurring charges
for all local services disrupted.
Over 120 hours: The customer may choose to have the Company provide either alternative telephone
service or an additional credit of $20 per day. The customer will be notified of this option once
service has been interrupted for more than 120 hours.
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 29
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 2 - RULES AND REGULATIONS
2.26
Limitations on Allowances
No credit allowance will be made for:
(A)
interruptions due to the negligence of, or noncompliance with the provisions of this
price list by, the Subscriber, authorized user, joint user, or other common carrier
providing service connected to the service of the Company;
(B)
interruptions due to the negligence of any person other than the Company, including
but not limited to the Subscriber or other common carriers connected to the Company's
facilities;
(C)
interruptions due to the failure or malfunction of non-Company equipment;
(D)
interruptions of service during any period in which the Company is not given full and
free access to its facilities and equipment for the purpose of investigating and
correcting interruptions;
(E)
interruptions of service during a period in which the Subscriber continues to use the
service on an impaired basis;
(F)
interruptions of service during any period when the Subscriber has released service to
the Company for maintenance purposes or for implementation of a Subscriber order for
a change in service arrangements; and
(G)
interruption of service due to circumstances or causes beyond the control of Company.
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 30
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 2 - RULES AND REGULATIONS
2.27
Payment for Service
The Subscriber is responsible for the payment of all charges for facilities and services furnished by the
Company to the Subscriber and to all Users authorized by the Subscriber, regardless of whether those
services are used by the Subscriber itself or are resold to or shared with other persons. All charges due
by Subscriber are payable to the Company or to any agency duly authorized to receive such payments.
Terms of payment shall be according to the rules and regulations of the agency and to the rules of
regulatory agencies, such as the Illinois Commerce Commission.
Company billing invoices will be considered correct and binding upon the Subscriber if no written
notice is received from the Subscriber within ninety (90) days of the date of the invoice. Subscribers
may advise the Company that all or part of a charge is in dispute by written notice, in person, or by a
telephone message. However, the Company requires a written, signed statement for official
documentation purposes. Adjustments to Subscriber’s bills shall be made to the extent circumstances
exist which reasonably indicate that such changes are appropriate. Upon receipt of a billing inquiry,
charges involved in the disputed elements of the invoice will be temporarily suspended pending
resolution of the dispute. The Subscriber, however, remains responsible for the timely payment of the
non-disputed elements of the invoice.
2.28
Taxes and Regulatory Charges
2.28.1 Taxes
The Subscriber is responsible for payment of any sales, use, gross receipts, excise, access or other local,
state and federal taxes, charges, surcharges or reimbursement of said taxes, charges or surcharges
(however designated) imposed on or based upon the provision, sale or use of the Company network
services. All applicable taxes shall be added pro rata, insofar as practical, and shall be listed as separate
line items in Subscriber's billing invoices and are not included in the quoted rates herein. Company
shall, so long as any such tax or fee is in effect, add to the bills of the customers in such political entity
pro rata insofar as possible on the basis of the revenue derived by Company from each such customer,
an amount sufficient to recover any such tax or fee and may list this amount separately the bill.
2.28.2 Regulatory Charges
The Subscriber is responsible for any and all mandated, authorized, and/or allowed charges related to or
arising out of Company's obligations to comply with regulatory directives of federal and state
commissions with jurisdiction over telecommunications. In addition to such fees, Company will include
a separate regulatory compliance charge to cover the administrative burden and overhead for such
charges that may not be recovered as part of the separately itemized charge to the extent not prohibited
by law. All regulatory charges will be listed as separate line items on Customer's bill and are not
included in the quoted rates herein.
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
IL Local Services Price Guide
Original Page 31
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
Issued: May 1, 2016
SECTION 2 - RULES AND REGULATIONS
2.29
Advance Payments
To safeguard its interests, the Company may require a Subscriber to make an advance payment before
services and facilities are furnished. The advance payment will not exceed an amount equal to the nonrecurring charge(s) and one month's charges for the service or facility. In addition, where special
construction is involved, the advance payment may also include an amount equal to the estimated nonrecurring charges for the special construction and recurring charges (if any) for a period to be set
between the Company and the Subscriber. The advance payment will be credited to the Subscriber's
initial bill.
2.30
Service Implementation Charges
Absent a promotional offering, service implementation charges of $15.00 per service order will apply to
new service order or to orders to change existing service.
2.31
Reconnection Charges
A reconnection fee of $34.85 per occurrence may be charged when service is reestablished for
Subscribers who have been disconnected for non-payment, and is payable at the time that the
restoration of suspended service and facilities is arranged.
2.32
Returned Check Charges
A fee of $25.00, or five percent of the amount of the check, whichever is greater, may be
charged for each check returned for insufficient funds. Any item submitted for direct payment (ACH)
for which there are insufficient funds, shall be subject to a fee of $25.00, or five percent of the amount
of the payment, whichever is greater. If the check is returned, the Company and its agents are
authorized to electronically collect this item, which includes the original amount of the check, this
check return fee, and all other collection costs.
2.33
Late Payment Charges
If any portion of the payment is received by the Company after the date due, or if any portion of the
payment is received by the Company in funds that are not immediately available, then a late payment
penalty shall be due to the Company. The late payment penalty shall be the portion of the payment not
received by the date due, multiplied by the lesser of the highest percentage allowable by the Illinois
Commerce Commission or a late factor of 1.5% per month. A late payment penalty may be assessed
only once on any bill for rendered services.
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 32
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 2 - RULES AND REGULATIONS
2.34
Billing and Collection of Charges
(A)
Non-recurring charges are due and payable from the Subscriber within 21 days after the invoice
date, unless otherwise agreed to in advance.
(B)
The Company shall present invoices for Recurring Charges monthly to the Subscriber, in
advance of the month in which service is provided, and Recurring Charges shall be due and
payable within 21 days after the invoice date. When billing is based on Subscriber usage,
charges will be billed monthly for the preceding billing periods.
(C)
When service does not begin on the first day of the month, or end on the last day of the month,
the charge for the fraction of the month in which service was furnished will be calculated on a
pro rata basis. For this purpose, every month is considered to have 30 days.
(D)
Billing of the Subscriber by the Company will begin on the Service Commencement Date,
which is the first day following the date on which the Company notifies the Subscriber that the
service or facility is available for use, except that the Service Commencement Date may be
postponed by mutual agreement of the parties, or if the service or facility does not conform to
standards set forth in this price list for the Service Order. Billing accrues through and includes
the day that the service, circuit, arrangement or component is discontinued.
(G)
Subscribers have up to 90 days (commencing 5 days after remittance of the bill) to initiate a
dispute over charges or to receive credits.
(H)
If service is disconnected by the Company in accordance with Section 2.42 following and later
restored, restoration of service will be subject to all applicable installation charges.
(G)
In accordance with Ill Admin Code title 83 Section 735.70 (h) and Section 735.120, if a
customer pays a bill submitted by the Company and the billing is later found to be incorrect due
to an error, the Company shall refund the overcharge with interest from the date of
overpayment by the customer. The rate of interest will be the same as the rate existing for the
average one-year yield on U.S. Treasury securities for the last full week in November. The
interest rate will be rounded to the nearest .5%.
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
IL Local Services Price Guide
Original Page 33
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
Issued: May 1, 2016
SECTION 2 - RULES AND REGULATIONS
2.35
Operator Services Rules
The Company will enforce the following operator service rules.
A provider of intrastate operator assisted communications services must:
(1)
indentify itself at the time the end-user accesses its services;
(2)
upon request, quote all rates and charges for its services to the end-user accessing its
system;
(3)
arrange to have posted in plain view at each telephone location which automatically
accesses the operator service provider's network and where its services are made
available to the public or transient end-users:
(a)
the operator service provider’s name and address;
(b)
bill and service dispute calling information including the operator service
provider’s dispute resolution phone number;
(c)
clear and specific instructions informing the end-user how to access a local
exchange telephone company operator as an alternative available to the end-user; and
(d)
notice concerning any and all amounts to be billed by the operator services
provider on behalf of any host location or third party that will appear on the
operator service provider's bill for services rendered.
(4)
in instances when the provider is unable to complete the call and it requires transfer to
another telephone corporation that may affect the rates and charges applicable to the
telephone bill, inform the caller of the transfer and its possible effect on the applicable
rates and charges, before any charges are incurred; and
(5)
in the case of such transfer, the telephone corporation or provider to which the call is
transferred shall identify itself and inform the caller of the transfer's effect on the
applicable rates and charges, before any charges are incurred.
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 34
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 2 - RULES AND REGULATIONS
2.36
Access to Telephone Relay Services
In accordance with Ill Admin Code title 83 Sections 755 and 756 and Commission Order Docket 020238, the Company will participate in telephone relay service for handicapped and/or hearing-impaired
end users, and will comply with all regulations and requirements. The Company shall impose any
monthly surcharge or any other related charge upon its local exchange telecommunications subscribers
as may be required to state law.
2.37
Universal Emergency Telephone Number Service (911, E911)
(A)
This price list does not provide for the inspection or constant monitoring of facilities to
discover errors, defects, or malfunctions in the service, nor does the Company undertake such
responsibility.
(B)
911 Information consisting of the names, addresses and telephone numbers of all telephone
Subscribers is confidential. The Company will release such information via the Data
Management System only after a 911 call has been received, on a call by call basis, only for the
purposes of responding to an emergency call in progress.
(C)
The 911 calling party, by dialing 911, waives the privacy afforded by non-listed and nonpublished service to the extent that the telephone number, name, and address associated with
the originating station location are furnished to the Public Safety Answering Point.
(D)
After the establishment of service, it is the Public Safety Agency's responsibility to continue to
the accuracy of and to advise the Company of any changes as they occur in street names,
establishment of new streets, changes in address numbers used on existing streets, closing and
abandonment of streets, changes in police, tire, ambulance or other appropriate agencies'
jurisdiction over any address, annexations and other changes in municipal an county
boundaries, incorporation of new cities or any other similar matter that may affect the routing
of 911 calls to the proper Public Safety Answering Point.
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 35
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 2 - RULES AND REGULATIONS
2.37
Universal Emergency Telephone Number Service (911, E911) (cont.)
(E)
2.38
The Company assumes no liability for any infringement, or invasion of any right to privacy of any
person or persons caused, or claimed to be caused, directly or indirectly by the use of 911 service.
Under the terms of this price list, the Public Safety Agency must agree, (except where the events,
incidents, or eventualities set forth in this sentence are the result of the Company's gross negligence
or willful misconduct), to release, indemnify, defend and hold harmless the Company from any and
all loses or claims whatsoever, whether suffered, made, instituted, or asserted by the Public Safety
Agency or by any other party or person, for any personal injury to or death of any person or persons,
or for any loss, damage, or destruction of any property, whether owned by the Subscriber or others.
Under the terms of this price list, the Public Safety Agency must also agree to release, indemnify,
defend and hold harmless the Company for any infringement of invasion of the right to privacy of
any person or persons, caused or claimed to have been caused, directly or indirectly, by the
installation, operation, failure to operate, maintenance, removal, presence, condition, occasion, or
use of 911 service features furnished by the Company in connection therewith, including, but not
limited to, the identification of the telephone number, address, or name associated with the
telephone used by the party or parties accessing 911 services hereunder, and which arise out of the
negligence or other wrongful act of the Public Safety Agency, its user, agencies or municipalities, or
the employees or agents of anyone of them, or which arise out of the negligence, other than gross
negligence or willful misconduct, of the Company, its employees or agents.
Directory Listings
(A)
The Company does not publish a directory of subscriber listings. The Company, however, does
arrange for the Subscriber's main billing number to be placed in the directory of directories of the
dominant local exchange carrier.
(B)
The rates and regulations specified herein for directory listings apply only to the alphabetical section
of the directory. Listings are intended solely for the purpose of identifying subscriber's telephone
number and as an aid to the use of telephone service.
(C)
The listings of subscribers, either without charge or at the rate specified within this price list for
other listings are arranged alphabetically and are not intended for special prominence of
arrangement. In accepting listings as requested by subscribers or prospective subscribers, the
Company will not be a party to controversies between subscribers as result of the publication of
such listings in the directories.
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 36
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 2 - RULES AND REGULATIONS
2.38
Directory Listings (cont.)
(D)
Listings must conform to the Company's specifications with respect to the directories. The
Company reserves the right to reject listings which in, its sole judgment, such listings would
violate the integrity of company records and the directories, confuse individuals using the
directory, or when the Subscriber cannot provide satisfactory evidence that he or she is
authorized to do business as requested.
(E)
The Company reserves the right to limit the length of any listing to one line in the directory by
use of abbreviations when, in its sole judgment, the clearness of the listing and the
identification of the subscriber is not impaired.
(F)
Generally, the listed address is the location of the subscriber's place of business.
(G)
Liability of the Company due to directory errors and omissions is specified in Section 2.7 of
this price list.
(H)
Generally, a business listing consists of a name or dual name, a designation descriptive of the
subscriber's business if not self-explanatory, the address, and business telephone number. The
main listing is ordinarily the name of the individual, firm or corporation which contracts for the
service or the name under which a business is regularly conducted. All Subscribers will receive
one free directory listing. There will be a monthly fee for each additional listing. See
applicable rates in Section 6.1.
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 37
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 2 - RULES AND REGULATIONS
2.39
Cancellation of Service by the Subscriber
(A)
Subscriber may cancel service by providing 30 days written notice to the Company. Following
30 days of inactivity on the account, the Company may charge an inactivity fee of $1.00 per
month as an administrative recovery fee. When canceling service, customers must request
service from another carrier in order to avoid losing their current phone number.
(B)
If a Subscriber cancels a Service Order or terminates services before the completion of the term
for any reason whatsoever other than a service interruption (as defined in Section 2.25, supra),
the Subscriber agrees to pay to the Company termination liability charges, as defined below.
These charges shall become due and owing as of the effective date of the cancellation or
termination and be payable within the period, set forth in Section 2.35.
(C)
The Subscriber’s termination liability for cancellation of service shall be equal to:
(1)
all unpaid Non-Recurring charges reasonably expended by the Company to establish
service to the Subscriber; plus
(2)
any disconnection, early cancellation or termination charges reasonably incurred and
paid to third parties by the Company on behalf of the Subscriber; plus
(3)
all Recurring Charges specified in the applicable Service Order Price List for the
balance of the then current term discounted at the prime rate announced in the Wall
Street Journal on the third business day following the date of cancellation; minus
(4)
a reasonable allowance for costs avoided by the Company as a direct result of the
Subscriber's cancellation.
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 38
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 2 - RULES AND REGULATIONS
2.40
2.41
Cancellation of Application for Service
(A)
Applications for service cannot be canceled without the Company's agreement. Where the
Company permits a Subscriber to cancel an application for service prior to the start of service
or prior to any special construction, no charges will be imposed except for those specified
below.
(B)
Where, prior to cancellation by the Subscriber, the Company incurs any expenses in installing
the service or in preparing to install the service that it otherwise would not have incurred, a
charge equal to the costs incurred by the Company, less net salvage, shall apply, but in no case
shall this charge exceed the sum of the charge for the minimum period of services ordered,
including installation charges, and all charges others levy against the Company that would have
been chargeable to the Subscriber had service commenced (all discounted to present value at
six percent).
(C)
Where the Company incurs any expense in connection with special construction, or where
special arrangements of facilities or equipment have begun, before the Company receives a
cancellation notice, a charge equal to the costs incurred by the Company, less net salvage,
applies. In such cases, the charge will be based on such elements as the cost of the equipment,
facilities, and material, the cost of installation, engineering, labor, and supervision, general and
administrative expense, other disbursements, depreciation, maintenance, taxes, provision for
return on investment, and any other costs associated with the special construction or
arrangements.
(D)
The special charges described in 2.40 (A) through 2.40 (C) will be calculated and applied on a
case-by-case basis.
Cancellation for Service Interruptions
Cancellation or termination for service interruption is permitted only if any circuit experiences a single
continuous outage of 8 hours or more or cumulative service credits equaling 16 hours in a continuous
12-month period. The right to cancel service under this provision applies only to the single circuit that
has been subject to the outage or cumulative service credits.
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 39
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 2 - RULES AND REGULATIONS
2.42
Discontinuance of Service
The Company expressly retains the right to refuse or discontinue service without incurring any liability
for any of the following reasons, provided that, unless otherwise stated, the Subscriber shall be given 10
days written notice to comply with any rule or to remedy any deficiency:
(A)
For the nonpayment of any amounts owing to the Company, the Company may, by giving 5
days prior written notice to the Subscriber, discontinue or suspend service without incurring
any liability.
(B)
For the violation and/or noncompliance of any of the other material terms or conditions for
furnishing service as established by the applicable price list rules or Authority's administrative
regulations pertaining to said service, the Company, after having first made a reasonable effort
to obtain the Subscriber's compliance, may, after giving notice to the Subscriber, discontinue or
suspend service without incurring any liability if such violation continues during that period.
(C)
Upon condemnation of any material portion of the facilities used by the Company to provide
service to a Subscriber or if a casualty renders all or any material portion of such facilities
inoperable beyond feasible repair, the Company, by notice to the Subscriber, may discontinue
or suspend service without incurring any liability.
(D)
Upon the Subscriber's insolvency, assignment for the benefit of creditors, filing for bankruptcy
or reorganization, or failing to discharge an involuntary petition within the time permitted by
law, the Company may immediately discontinue or suspend service without incurring any
liability.
(E)
Upon any federal, state, or local governmental prohibition or required alteration of the services
to be provided or any violation of an applicable law or regulation, the Company may, by giving
notice, discontinue service without incurring any liability. The Company may immediately
discontinue service if said governmental entity orders for the immediate termination thereof.
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 40
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 2 - RULES AND REGULATIONS
2.42
Discontinuance of Service (Cont.)
(F)
In the event of fraudulent use of the Company's network, the Company will discontinue service
without notice and/or seek legal recourse to recover all costs involved in enforcement of this
provision.
(G)
Without notice, in the event anyone tampers with any of the Company's equipment or services
installed at or provided to Subscriber's premises.
(H)
For the use of telephone service for any property or purpose other than that described in the
application.
(I)
For neglect or refusal of Subscriber to provide reasonable access to the Company or its agents
for the purpose of inspection and maintenance of equipment owned by the Company or its
agents.
(J)
Upon the use of service or facilities for calls, anonymous or otherwise, in a manner reasonably
to be expected to frighten, abuse, torment, or harass another, the Company may immediately
discontinue service without incurring any liability.
(K)
The Company reserves the right to cancel any contract for service with, and to discontinue
service to, any person who uses or permits the use of obscene, profane or grossly abusive
language over, or by means of, the Company's facilities, and who, after reasonable notice, fails,
neglects or refuses to cease and refrain from such practice or to prevent the same, and to
remove its property from the premises of such person.
Upon the Company's discontinuance of service to the Subscriber under Section 2.42 (A) or 2.42(B), the
Company, in addition to all other remedies that may be available to the Company at law or in equity or
under any other provision of this price list, may declare all future monthly and other charges that would
have been payable by the Subscriber during the remainder of the term for which such services would
have otherwise been provided to the Subscriber to be immediately due and payable (discounted to
present value at six percent).
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 41
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 2 - RULES AND REGULATIONS
2.43
Convenience Fee
The Company will provide each customer with the ability to view their invoice electronically and to pay
their invoice either through an automatic credit payment, an automatic ACH payment, or an on-demand
credit card or ACH payment. For those customers who would like to receive a paper copy of their
invoice delivered to their address, or for those customers who would like to pay by means of a check,
there will be an additional $10.45 per month service and handling charge billed to their account.
2.44
Complaint Procedure
The Company will allow the filing of a formal or informal complaint by the applicant, customer or user.
This complaint should be in writing but may be initiated by calling customer service as specified below.
The nature of the complaint should be in a clear and concise manner with a specific relief requested.
Complaints may also be filed with the Illinois Commerce Commission at 800.524.0795.
Consumer Services Division
Illinois Commerce Commission
527 East Capital Avenue
Springfield, IL 62701
2.45
Windstream Norlight, LLC
Supervisor – Customer Support
1720 Galleria Blvd.
Charlotte, NC 28270
Email: [email protected]
(800) 326-6314
Dispute Charges
In accordance with Ill Admin Code title 83 Section 735.160 the Company shall assign a supervisor in
customer service in the Corporate Office as noted above to transact in person, any dispute by an
applicant, customer or user. Such personnel shall consider the complainant’s allegations and shall
explain the complainant’s account and the Company’s assertions in connection therewith. Such
personnel shall be authorized to act on behalf of the company in resolving the complaint and shall be
available during all business hours.
2.46
Past Bills
In accordance with Ill Admin Code title 83 Section 735.160 the Company will provide the due date
printed on the monthly bill, which will not be less than twenty-one days after the date of the
postmarked, if mailed, or the date of delivery as shown on the bill if delivered by other means.
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 42
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 2 - RULES AND REGULATIONS
2.47
Listing of the Waivers
Illinois rules waived by the Commission in the Company’s application for basic local exchange
service.
Illinois Rules
Part 710 Uniform System of Accounts for Telecommunications Carriers
Section 735.180 Directories
Ill Admin Code title 83 Section 250.10, which requires public utilities to keep books, accounts, records
and memoranda within the State of Illinois.
2.48
Deferred Payment Arrangements
In accordance with Ill Admin Code title 83 Section 735.80, the Company will give residential
customers who are indebted to the Company for past due service, the opportunity to make arrangements
with the Company to retire the delinquent amount by periodic payments.
2.49
Universal Service Support
The Company will comply with Ill Admin Code title 83 Sections 757 Subpart C and 765. The Company
will also comply with Commission Order Docket 01-0825 in regards to the Elimination of the Digital
Divide.
2.50
Customer Credits for Installation
The Company will comply with Ill Admin Code title 83 Section 732.30 in regards to customer credits
for installation.
2.51
IL Telecom Relay Service and Equipment Charge
Pursuant to the Order dated April 12, 2016, of the Illinois Commerce Commission in Docket 16- 0106,
Norlight shall impose a supplemental charge of 2 cents per month per line for all Illinois
telecommunications carriers, including wireless carriers (other than prepaid wireless carriers) and VoIP
residential subscriber lines, a charge of .4 cents per VoIP business subscriber lines, a charge of .4 cents
per line for all Centrex lines and a charge of 10 cents per PBX trunk. Charges for services provisioned
by T-1 lines and other advanced services shall mirror Norlight’s application of 9-1-1 charges. The
assessment on prepaid wireless transactions is established at .07% of prepaid retail transactions, to be
implemented by the Illinois Department of Revenue. These charges shall be effective with bills
rendered or transactions occurring on or after July 1, 2016, or at the beginning of the first cycle after
July 1, 2016.
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 43
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 3 - APPLICATION OF RATES
3.1
Introduction
The regulationsset forth in this section govern the application of rates for services contained in other
sections in this price list.
3.2
Charges Based on Duration of Use
Where charges for a service are specified based on the duration of use, such as the duration of a
telephone call, the following rules aply:
(A)
Calls are measured in durational increments identified for each service. All calls that are
fractions of a measurement increment are rounded-up to the next whole unit.
(B)
Timing on completed calls begins when the call is answered by the called party. Answering is
determined by hardware answer supervision in all cases where this signaling is provided by the
terminating local carrier and any intermediate carrier(s). Timing for operator service person-toperson calls start with completion of the connection to the person called or an acceptable
substitute, or to the PBX station called.
(C)
Timing terminates on all calls when the calling party hangs up or the Company's network
receives an off-hook signal from the terminating carrier.
(D)
Calls originating in one time period and terminating in another will be billed in their entirety
based upon the rates of the originating time period.
(E)
All times refer to local time.
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 44
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 3 - APPLICATION OF RATES
3.3
Rates Based Upon Distance
Where charges for a service are specified based upon distance, the following rules:
(A)
Distance between two points is measured as airline distance between the rate centers ofthe
originating and terminating telephone lines. The rate center is a set of geographic coordinates,
as referenced in the Local Exchange Routing Guide issued by Bellcore, associated with each
NPA-NXX combination (where NPA is the area code and NXX is the first three digits of a
seven-digit telephone number). Where there is no telephone number associated with an access
line on the Company's network (such as a dedicated 800 or WATS access line), the Company
will apply the rate center of the Subscriber's main billing telephone number.
(B)
The airline distance between any two rate centers is determined as follows:
(1)
Obtain the “V” (vertical) and “H” (horizontal) coordinates for each rate center from the
Bellcore Local Exchange Routing guide referenced in Section 3.3(A).
(2)
Compute the difference between the "V" coordinates of the two rate centers; and the
difference between the two "H" coordinates.
(3)
Square each difference obtained in step (2) above.
(4)
Add the square ofthe "V" difference and the square of the "H" difference obtained in
step (3) above.
(5)
Divide the sum of the squares by 10. Round to the next higher whole number if any
fraction is obtained.
(6)
Obtain the square root of the whole number result obtained above. Round to the next
higher whole number if any fraction is obtained. This is the airline mileage.
(7)
FORMULA =
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 45
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 4 - SERVICE AREAS
4.1
Calling Areas
Geographically-defined Local Calling Areas are associated with each Exchange Access Service
provided pursuant to Section 5. Customers in the districts listed below, who subscribe to the Exchange
Access Services listed in Section 5, will have flat rate local access to all terminating districts listed in
the Local Calling Service Area as well as within their own district. If there are no districts listed in the
Local Calling Service Area then the customers may only call within their own district. Exchange
Access Services bearing the following designations shall have the following Local Calling Service
Areas:
ORIGINATING DISTRICTS
TERMINATING DISTRICTS
ALGONQUIN
Cary Crystal Lake Dundee Huntley Poplar Creek
ALTON
Belleville Adams Belleville Pioneer
Bethalto Brighton Cahokia
Collinsville Collinsville TDM (CL) East St. Louis Edgemont
Edwardsville Elsah Freeburg
Glen Carbon Godfrey Granite City Lebanon Marine
New Athens O'Fallon Pontoon Beach Rosewood Hts. Troy
Wood River
ANTIOCH
Fox Lake Lake Villa North Antioch, WI Spring Grove
ARLINGTON HEIGHTS
Arlington Heights (CL) Barrington South
Buffalo Grove (CL) Des Plaines Elk Grove Elk Grove CL)
Northbrook (CL) Northbrook West Palatine Schaumburg
Schaumburg (CL) Schaumburg North Wheeling Willowcrest
ATHENS
Buffalo Cantrall Oakford Petersburg Riverton Rochester
Sherman Springfield (CL) Springfield Lake Springfield Main
Springfield MTSO. (CL) Springfield West Tallula
Williamsville
AURORA EAST
Aurora Main Naperville Oswego Warrenville
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 46
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 4 - SERVICE AREAS
4.1
Calling Areas
ORIGINATING DISTRICTS
TERMINATING DISTRICTS
AURORA MAIN
Aurora East Oswego Sugar Grove
AVISTON
Beckemeyer Breese Carlyle Germantown Greenville Trenton
BARRINGTON
Arlington Heights (CL) Barrington South Cary
Lake Zurich Lake Zurich (CL) Palatine Poplar Creek Schaumburg
(CL) Schaumburg North Wauconda Willowcrest
BARRINGTON SOUTH
Arlington Heights Barrington Bartlett Elk Grove Palatine Poplar
Creek Roselle Schaumburg Schaumburg (CL) Schaumburg North
Willowcrest
BARTLETT
Barrington South Elgin Poplar Creek Roselle Schaumburg (CL)
West Chicago West Chicago (CL) Willowcrest
BARTONVILLE
Canton Canton (CL) Farmington Fiatt Hanna City
Ipava Lewistown Peoria Bluffs Peoria East Peoria Jefferson Peoria
North Peoria TDM. (CL) Spring Bay St. David Sunnyland Tivoli
BATAVIA
BEARDSTOWN
BECKEMEYER
Aviston Breese Carlyle Germantown Greenville Trenton
BEECHER
Crete Governors Park Grant Park
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 47
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 4 - SERVICE AREAS
4.1
Calling Areas
ORIGINATING DISTRICTS
TERMINATING DISTRICTS
BELLEVILLE ADAMS
Alton Belleville Pioneer Bethalto Brighton Cahokia Collinsville
Collinsville TDM. (CL) East St. Louis Edgemont Edwardsville Elsah
Freeburg Glen Carbon Godfrey Granite City
Lebanon Marine New Athens O'Fallon Pontoon Beach Rosewood
Hts. Troy Westview Wood River
BELLEVILLE PIONEER
Alton Belleville Adams Bethalto Brighton Cahokia Collinsville
Collinsville TDM. (CL) East St. Louis Edgemont Edwardsville Elsah
Freeburg Glen Carbon Godfrey Granite City Lebanon Marine New
Athens O'Fallon Pontoon Beach Rosewood Hts. Troy Westview
Wood River
BELLWOOD
Bensenville Chicago-Austin Chicago-Kedzie Chicago-Kildare
Chicago-Merrimac Chicago-Newcastle Chicago-Newcastle (CL)
Chicago-O'Hare Cicero Elmhurst Elmhurst (CL) Hillside Hinsdale La
Grange La Grange (CL) Oak Brook Oak Park River Grove Schiller
Park Westchester (CL)
BENSENVILLE
Bellwood Chicago-Newcastle Chicago-Newcastle (CL) ChicagoO'Hare Des Plaines Elk Grove Elk Grove (CL) Elmhurst Elmhurst
(CL) Hillside Lombard Oak Brook Park Ridge River Grove Roselle
Schaumburg Schiller Park Westchester (CL)
BERWYN
BETHALTO
Alton Belleville Adams Bethalto Brighton Cahokia Collinsville
Collinsville TDM. (CL) East St. Louis Edgemont Edwardsville Elsah
Freeburg Glen Carbon Godfrey Granite City Lebanon Marine New
Athens O'Fallon Pontoon Beach Rosewood Hts. Troy Westview
Wood River
BIG ROCK
Kaneville Plano Sugar Grove
BLUE ISLAND
Chicago-Beverly Chicago-Mitchell Chicago-Pullman Chicago-Stewart
Chicago-Stewart (CL) Harvey Hickory Hills Homewood Oak Lawn
Palos Park Riverdale Tinley Park
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 48
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 4 - SERVICE AREAS
4.1
Calling Areas
ORIGINATING DISTRICTS
TERMINATING DISTRICTS
BLUFORD
Centralia Centralia (CL) Harmony Iuka Kell Kinmundy Mt. Vernon
Salem
BOLINGBROOK
Lemont Main Lemont North Lockport Naperville Naperville Northeast
Plainfield Romeoville
BRAIDWOOD
Coal City Gardner Wilmington
BREESE
Aviston Beckemeyer Carlyle Germantown Greenville Trenton
BRIGHTON
Alton Belleville Adams Belleville Pioneer Bethalto Cahokia
Collinsville Collinsville TDM. (CL) East St. Louis Edgemont
Edwardsville Elsah Freeburg Glen Carbon Godfrey Granite City
Lebanon Marine New Athens O'Fallon Pontoon Beach Rosewood Hts.
Troy Wood River
BROOKFIELD
BUFFALO
Athens Cantrall Oakford Petersburg Riverton Rochester Sherman
Springfield (CL) Springfield Lake Springfield Main Springfield
MTSO. (CL) Springfield West Tallula Williamsville
BURTON
Columbus
Fowler
Liberty
Payson
Quincy
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 49
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 4 - SERVICE AREAS
4.1
Calling Areas
ORIGINATING DISTRICTS
TERMINATING DISTRICTS
CAHOKIA
Alton Belleville Adams Belleville Pioneer Bethalto Brighton
Collinsville Collinsville TDM. (CL) East St. Louis Edgemont
Edwardsville Elsah Freeburg Glen Carbon Godfrey Granite City
Lebanon Marine New Athens O'Fallon Pontoon Beach Rosewood
Hts. St. Louis MO. (Chestnut) St. Louis MO. (Evergreen) St. Louis
MO. (Flanders) St. Louis MO. (Forest) St. Louis MO. (Jefferson) St.
Louis MO. (Melrose) St. Louis MO. (Mission) St. Louis MO.
(Parkview) St. Louis MO. (Prospect) Troy Wood River
CAIRO
Mound City
CALUMET CITY
Chicago Heights East Chicago-Mitchell Chicago-Pullman Hammond
East, IN. Hammond West, IN Harvey Highland, IN. Homewood
Riverdale
CANTON
Bartonville Canton (CL) Fairview Farmington Fiatt Hanna City Ipava
Lewistown Peoria Bluffs Peoria East Peoria Jefferson Peoria
North Peoria TDM. (CL) Spring Bay St. David Trivoli
CANTRALL
Athens Buffalo Oakford Petersburg Riverton Rochester Sherman
Springfield (CL) Springfield Lake Springfield Main Springfield
MTSO. (CL) Springfield West Tallula Williamsville
CARLYLE
Aviston Beckemeyer Breese Germantown Greenville Trenton
Mounds
CARY Algonquin Barrington Crystal Lake Dundee Lake Zurich Wauconda
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 50
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 4 - SERVICE AREAS
4.1
Calling Areas
ORIGINATING DISTRICTS
TERMINATING DISTRICTS
CATLIN
Danville Danville (CL) Danville South (CL) Fairmount Fithian
Georgetown Indianola Oakwood Ridge Farm Westville
CENTRALIA
Bluford Centralia (CL) Harmony Iuka Kell Kinmundy Mt. Vernon Salem
CHAMPAIGN MAIN
Bondville Champaign (CL) Champaign TDM. (CL) Champaign
University Fisher Flatville Gifford Homer Ivesdale Mahomet Ogden
Penfield Pesotum Philo Rantoul Royal Sadorus Seymour Sidney St.
Joseph Thomasboro Toloho
CHAMPAIGN UNIVERSITY
Bondville Champaign (CL) Champaign Main Champaign TDM. CL)
Fisher Flatville Gifford Homer Ivesdale Mahomet Ogden Penfield
Pesotum Philo Rantoul Royal Sadorus Seymour Sidney St. Joseph
Thomasboro Tolono
CHICAGO HEIGHTS EAST
Calumet City Chicago Heights Main Crete Harvey Homewood
Park Forest
CHICAGO HEIGHTS MAIN
Chicago Heights East Crete Governor's Park Harvey Homewood
Park Forest
CHICAGO-AUSTIN
Bellwood Chicago-Calumet Chicago-Canal Chicago-Congress
Chicago-Edgewater Chicago-Franklin Chicago-Humboldt ChicagoIll Dearborn Chicago-Irving Chicago-Kedzie Chicago-Kildare
Chicago-Lafayette Chicago-Lakeshore Chicago-Lakeview ChicagoLawndale Chicago-Merrimac Chicago-Monroe Chicago-Newcastle
Chicago-Newcastle (CL) Chicago-Portsmouth Chicago-Prospect
Chicago-Superior Chicago-Wabash Chicago-Wabash (CL) Cicero
Hillside La Grange La Grange (CL) Oak Park River Grove
Schiller Park Summit
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
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Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 4 - SERVICE AREAS
4.1
Calling Areas
ORIGINATING DISTRICTS
TERMINATING DISTRICTS
CHICAGO-BEVERLY
Blue Island Chicago-Hyde Park Chicago-Lafayette Chicago-Mitchell
Chicago-Oakland Chicago-Portsmouth Chicago-Prospect ChicagoPullman Chicago-So Chicago Chicago-Stewart Chicago-Stewart
Harvey Hickory Hills Oak Lawn Riverdale
CHICAGO-CALUMET
Chicago-Austin Chicago-Canal Chicago-Congress (CL) ChicagoFranklin Chicago-Humboldt Chicago-Hyde Park Chicago-Ill Dearborn
Chicago-Kedzie Chicago-Lafayette Chicago-Lakeshore ChicagoLakeview Chicago-Lawndale Chicago-Monroe Chicago-Oakland
Chicago-Portsmouth Chicago-Prospect Chicago-Stewart ChicagoStewart (CL) Chicago-Superior Chicago-Wabash Chicago-Wabash
(CL) Cicero
CHICAGO-CANAL
Chicago-Austin Chicago-Calumet Chicago-Congress (CL) ChicagoEdgewater Chicago-Franklin Chicago-Humboldt Chicago-Hyde Park
Chicago-Ill Dearborn Chicago-Irving Chicago-Kedzie Chicago-Kildare
Chicago-Lafayette Chicago-Lakeshore Chicago-Lakeview ChicagoLawndale Chicago-Merrimac Chicago-Monroe Chicago-Oakland
Chicago-Prospect Chicago-Superior Chicago-Wabash ChicagoWabash (CL) Cicero Oak Park
CHICAGO-EDGEWATER
Chicago-Austin Chicago-Canal Chicago-Congress Chicago-Franklin
Chicago-Humboldt Chicago-Ill Dearborn Chicago-Irving ChicagoKedzie Chicago-Kildare Chicago-Lakeshore Chicago-Lakeview
Chicago-Merrimac Chicago-Monroe Chicago-Newcastle ChicagoNewcastle Chicago-Rogers Park Chicago-Superior Chicago-Wabash
Chicago-Wabash (CL) Evanston Morton Grove Skokie Wilmette
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
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LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 4 - SERVICE AREAS
4.1
Calling Areas
ORIGINATING DISTRICTS
TERMINATING DISTRICTS
CHICAGO-FRANKLIN
Chicago-Austin Chicago-Calumet Chicago-Canal Chicago-Congress
(CL) Chicago-Edgewater Chicago-Humboldt Chicago-Hyde Park
Chicago-Ill Dearborn Chicago-Irving Chicago-Kedzie Chicago-Kildare
Chicago-Lafayette Chicago-Lakeshore Chicago-Lakeview ChicagoLawndale Chicago-Merrimac Chicago-Monroe Chicago-Oakland
Chicago-Prospect Chicago-Superior Chicago-Wabash ChicagoWabash (CL) Cicero
CHICAGO-HUMBOLDT
Chicago-Austin Chicago-Calumet Chicago-Canal Chicago-Congress
(CL) Chicago-Edgewater Chicago-Franklin Chicago-Ill Dearborn
Chicago-Irving Chicago-Kedzie Chicago-Kildare Chicago-Lafayette
Chicago-Lakeshore Chicago-Lakeview Chicago-Lawndale ChicagoMerrimac Chicago-Monroe Chicago-Newcastle Chicago-Newcastle
(CL) Chicago-Rogers Park Chicago-Superior Chicago-Wabash
Chicago-Wabash (CL) Cicero Oak Park River Grove
CHICAGO-HYDE PARK
Chicago-Beverly Chicago-Calumet Chicago-Canal Chicago-Congress
(CL) Chicago-Franklin Chicago-Ill Dearborn Chicago-Lafayette
Chicago-Lakeshore Chicago-Lawndale Chicago-Monroe ChicagoOakland Chicago-Portsmouth Chicago-Prospect Chicago-Pullman
Chicago-So Chicago Chicago-Stewart Chicago-Stewart (CL) ChicagoSuperior Chicago-Wabash Chicago-Wabash (CL)
CHICAGO-ILL DEARBORN
Chicago-Austin Chicago-Calumet Chicago-Canal Chicago- Congress (CL)
Chicago-Edgewater Chicago-Franklin Chicago-Humboldt ChicagoHyde Park
Chicago-Irving Chicago-Kedzie Chicago-Kildare Chicago-Lafayette ChicagoLakeshore Chicago-Lakeview Chicago-Lawndale Chicago-Merrimac ChicagoMonroe Chicago-Oakland Chicago-Prospect Chicago-Superior ChicagoWabash Chicago-Wabash (CL)
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
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Calling Areas
ORIGINATING DISTRICTS
TERMINATING DISTRICTS
CHICAGO-IRVING
Chicago-Austin Chicago-Canal Chicago-Congress (CL) ChicagoEdgewater Chicago-Franklin Chicago-Humboldt Chicago-Ill Dearborn
Chicago-Kedzie Chicago-Kildare Chicago-Lakeshore ChicagoLakeview Chicago-Lawndale Chicago-Merrimac Chicago-Monroe
Chicago-Newcastle Chicago-Newcastle (CL) Chicago-Rogers Park
Chicago-Superior Chicago-Wabash Chicago-Wabash (CL) Evanston
Morton Grove Oak Park Park Ridge River Grove Skokie
CHICAGO-KEDZIE
Bellwood Chicago-Austin Chicago-Calumet Chicago-Canal ChicagoCongress (CL) Chicago-Edgewater Chicago-Franklin ChicagoHumboldt Chicago-Ill Dearborn Chicago-Irving Chicago-Kildare
Chicago-Lafayette Chicago-Lakeshore Chicago-Lakeview ChicagoLawndale Chicago-Merrimac Chicago-Monroe Chicago-Oakland
Chicago-Portsmouth Chicago-Prospect Chicago-Superior ChicagoWabash Chicago-Wabash (CL) Cicero Oak Park River Grove
CHICAGO-KILDARE
Bellwood Chicago-Austin Chicago-Canal Chicago-Congress (CL)
Chicago-Edgewater Chicago-Franklin Chicago-Humboldt Chicago-Ill
Dearborn
Chicago-Irving
Chicago-Kedzie
Chicago-Lakeview
Chicago-Lawndale Chicago-Merrimac Chicago-Monroe ChicagoNewcastle Chicago-Newcastle (CL) Chicago-O'Hare Chicago-Rogers
Park Chicago-Superior Cicero Evanston Morton Grove Oak Park
Park Ridge River Grove Schiller Park Skokie
CHICAGO-LAFAYETTE
Chicago-Austin Chicago-Beverly Chicago-Calumet Chicago-Canal
Chicago-Congress
(CL)
Chicago-Franklin
Chicago-Humboldt
Chicago-Hyde Park Chicago-Ill Dearborn Chicago-Kedzie ChicagoLakeshore Chicago-Lakeview Chicago-Lawndale Chicago-Merrimac
Chicago-Monroe Chicago-Oakland Chicago-Portsmouth ChicagoProspect Chicago-Stewart Chicago-Stewart (CL) Chicago-Superior
Chicago-Wabash Chicago-Wabash (CL) Cicero Oak Park Summit
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
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ORIGINATING DISTRICTS
TERMINATING DISTRICTS
CHICAGO-LAKESHORE
Chicago-Austin Chicago-Calumet Chicago-Canal Chicago-Congress
(CL) Chicago-Edgewater Chicago-Franklin Chicago-Humboldt
Chicago-Hyde Park Chicago-Ill Dearborn Chicago-Irving ChicagoKedzie Chicago-Lafayette Chicago-Lakeshore Chicago-Lawndale
Chicago-Merrimac Chicago-Monroe Chicago-Oakland ChicagoProspect Chicago-Superior Chicago-Wabash Chicago-Wabash (CL)
CHICAGO-LAKEVIEW
Chicago-Austin Chicago-Calumet Chicago-Canal Chicago-Congress
(CL) Chicago-Edgewater Chicago-Franklin Chicago-Humboldt
Chicago-Ill Dearborn Chicago-Irving Chicago-Kedzie Chicago-Kildare
Chicago-Lafayette Chicago-Lakeshore Chicago-Lawndale ChicagoMerrimac Chicago-Monroe Chicago-Newcastle Chicago-Newcastle
(CL) Chicago-Rogers Park Chicago-Superior Chicago-Wabash
Chicago-Wabash (CL) Evanston Oak Park Skokie
CHICAGO-LAWNDALE
Chicago-Austin Chicago-Calumet Chicago-Canal Chicago-Congress
(CL) Chicago-Franklin Chicago-Humboldt Chicago-Hyde Park
Chicago-Ill Dearborn Chicago-Irving Chicago-Kedzie Chicago-Kildare
Chicago-Lafayette Chicago-Lakeshore Chicago-Lakeview ChicagoMerrimac Chicago-Monroe Chicago-Oakland Chicago-Portsmouth
Chicago-Prospect Chicago-Superior Chicago-Wabash ChicagoWabash (CL) Cicero Oak Park Summit
CHICAGO-MERRIMAC
Bellwood Chicago-Austin Chicago-Canal Chicago-Congress (CL)
Chicago-Edgewater Chicago-Franklin Chicago-Humboldt Chicago-Ill
Dearborn Chicago-Irving Chicago-Kedzie Chicago-Kildare ChicagoLafayette Chicago-Lakeshore Chicago-Lakeview Chicago-Lawndale
Chicago-Monroe Chicago-Newcastle Chicago-Newcastle (CL)
Chicago-O'Hare Chicago-Rogers Park Chicago-Superior ChicagoWabash Cicero Hillside Oak Park Park Ridge River Grove Schiller
Park Skokie
CHICAGO-MITCHELL
Blue Island Calumet City Chicago-Beverly Chicago-Pullman ChicagoSo Chicago Chicago-Stewart Chicago-Stewart (CL) Harvey Riverdale
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
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Calling Areas
ORIGINATING DISTRICTS
TERMINATING DISTRICTS
CHICAGO-MONROE
Chicago-Austin Chicago-Calumet Chicago-Canal
Chicago-Congress (CL) Chicago-Edgewater Chicago-Franklin
Chicago-Humboldt Chicago-Hyde Park Chicago-Ill Dearborn ChicagoIrving Chicago-Kedzie Chicago-Kildare Chicago-Lafayette ChicagoLakeshore Chicago-Lakeview Chicago-Lawndale Chicago-Merrimac
Chicago-Oakland Chicago-Portsmouth Chicago-Prospect ChicagoSuperior Chicago-Wabash Chicago-Wabash (CL) Cicero Oak Park
CHICAGO-NEWCASTLE
Bellwood Bensenville Chicago-Austin Chicago-Edgewater ChicagoHumboldt Chicago-Irving Chicago-Kildare Chicago-Lakeview
Chicago-Merrimac Chicago-Newcastle (CL) Chicago-O'Hare ChicagoRogers Park Des Plaines Evanston Glenview Morton Grove Oak Park
Park Ridge River Grove Schiller Park Skokie Wilmette
CHICAGO-OAKLAND
Chicago-Beverly Chicago-Calumet Chicago-Canal Chicago-Congress
(CL) Chicago-Franklin Chicago-Hyde Park Chicago-Ill Dearborn
Chicago-Kedzie Chicago-Lafayette Chicago-Lakeshore ChicagoLawndale Chicago-Monroe Chicago-Portsmouth Chicago-Prospect
Chicago-Rogers Park Chicago-So Chicago Chicago-Stewart ChicagoStewart (CL) Chicago-Superior Chicago-Wabash Chicago-Wabash
(CL)
CHICAGO-O'HARE
Bellwood Bensenville Chicago-Kildare Chicago-Merrimac ChicagoNewcastle Chicago-Newcastle (CL) Des Plaines Elk Grove Elk Grove
(CL) Elmhurst Elmhurst (CL) Glenview Hillside Morton Grove Park
Ridge River Grove Schiller Park
CHICAGO-PORTSMOUTH
Chicago-Austin Chicago-Beverly Chicago-Calumet Chicago-Hyde
Park Chicago-Kedzie Chicago-Lafayette Chicago-Lawndale ChicagoMerrimac Chicago-Monroe Chicago-Oakland Chicago-Prospect
Chicago-Stewart Chicago-Stewart (CL) Cicero Hickory Hills Hickory
Hills (CL) La Grange La Grange (CL) Oak Lawn Summit
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
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Calling Areas
ORIGINATING DISTRICTS
TERMINATING DISTRICTS
CHICAGO-PROSPECT
Chicago-Austin Chicago-Calumet Chicago-Canal Chicago-Congress
(CL) Chicago-Edgewater Chicago-Franklin Chicago-Humboldt
Chicago-Hyde Park Chicago-Ill Dearborn Chicago-Irving ChicagoKedzie Chicago-Kildare Chicago-Lafayette Chicago-Lakeshore
Chicago-Lakeview Chicago-Lawndale Chicago-Merrimac ChicagoOakland Chicago-Portsmouth Chicago-Prospect Chicago-Superior
Chicago-Wabash Chicago-Wabash (CL) Cicero Oak Lawn Summit
CHICAGO-PULLMAN
Blue Island Calumet City Chicago-Beverly Chicago-Hyde Park
Chicago-Mitchell Chicago-Prospect Chicago-So Chicago ChicagoStewart Chicago-Stewart (CL) Harvey Oak Lawn Riverdale
CHICAGO-ROGERS PARK
Chicago-Edgewater Chicago-Humboldt Chicago-Irving ChicagoKildare Chicago-Lakeview Chicago-Merrimac Chicago-Newcastle
Chicago-Newcastle (CL) Evanston Morton Grove Skokie Wilmette
Winnetka
CHICAGO-SO. CHICAGO
Chicago-Beverly Chicago-Hyde Park Chicago-Mitchell ChicagoOakland Chicago-Prospect Chicago-Pullman Chicago-Stewart
Chicago-Stewart (CL) Riverdale
CHICAGO-STEWART
Blue Island Chicago-Beverly Chicago-Calumet Chicago-Hyde Park
Chicago-Lafayette Chicago-Mitchell Chicago-Oakland ChicagoPortsmouth Chicago-Prospect Chicago-Pullman Chicago-So Chicago
Chicago-Stewart (CL) Chicago-Wabash (CL) Oak Lawn Riverdale
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
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Calling Areas
ORIGINATING DISTRICTS
TERMINATING DISTRICTS
CHICAGO-SUPERIOR
Chicago-Austin Chicago-Calumet Chicago-Canal Chicago-Congress
(CL) Chicago-Edgewater Chicago-Franklin Chicago-Humboldt
Chicago-Hyde Park Chicago-Ill Dearborn Chicago-Irving ChicagoKedzie Chicago-Kildare Chicago-Lafayette Chicago-Lakeshore
Chicago-Lakeview Chicago-Lawndale Chicago-Merrimac ChicagoMonroe Chicago-Oakland Chicago-Prospect Chicago-Wabash
Chicago-Wabash (CL)
CHICAGO-WABASH
Chicago-Austin Chicago-Calumet Chicago-Canal Chicago-Congress
(CL) Chicago-Edgewater Chicago-Franklin Chicago-Humboldt
Chicago-Hyde Park Chicago-Ill Dearborn Chicago-Irving ChicagoKedzie Chicago-Lafayette Chicago-Lakeshore Chicago-Lakeview
Chicago-Lawndale Chicago-Merrimac Chicago-Monroe ChicagoOakland Chicago-Prospect Chicago-Superior Chicago-Wabash (CL)
Cicero
CICERO
Bellwood Chicago-Austin Chicago-Calumet Chicago-Canal ChicagoCongress (CL) Chicago-Franklin Chicago-Humboldt Chicago-Kedzie
Chicago-Kildare Chicago-Lafayette Chicago-Lawndale ChicagoMerrimac Chicago-Monroe Chicago-Portsmouth Chicago-Prospect
Chicago-Wabash Chicago-Wabash (CL) Hillside La Grange La Grange
(CL) Oak Park River Grove Summit Westchester (CL)
COAL CITY
Braidwood Gardner Mazon Wilmington
COAL VALLEY
Davenport IA. (CL Cellular) Davenport IA. (Downtown) Davenport
IA. (East) Davenport IA. (FS Cellular) Davenport IA. (IWS Cellular)
Davenport IA. (MJC Cellular) Davenport IA. (Northeast) Davenport
IA. (Northwest) Davenport IA. (SZC Cellular) Davenport IA. (West)
East Moline Edgington Green Rock Milan Rock Island Rock
Island (CL)
COLLINSVILLE
Alton Belleville Adams Belleville Pioneer Bethalto Brighton Cahokia
Collinsville TDM. (CL) East St. Louis Edgemont Edwardsville Elsah
Freeburg Glen Carbon Godfrey Granite City Lebanon Marine New
Athens O'Fallon Pontoon Beach Rosewood Hts. Troy Wood River
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
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Calling Areas
ORIGINATING DISTRICTS
TERMINATING DISTRICTS
COLUMBUS
Burton Fowler Liberty Quincy
CRESCENT CITY
Crescent City (CL) Gilman Watseka
CRETE
Beecher Chicago Heights East Chicago Heights Main
Park Park Forest
CRYSTAL LAKE
Algonquin Cary Huntley Woodstock North (CL)
DANVILLE
Bismarck Catlin Danville (CL) Danville South (CL) Fairmount Fithian
Georgetown Indianola Oakwood Ridge Farm Westville
DECATUR MAIN
Decatur (CL) Decatur North Decatur TDM. (CL) Elwin North*
Harristown
DECATUR NORTH
Decatur (CL) Decatur Main Decatur TDM. (CL) Elwin North*
Harristown
DEERFIELD
Arlington Heights (CL) Buffalo Grove (CL) Glenview Highland Park
Lake Forest Northbrook Northbrook (CL) Northbrook West
Wheeling Winnetka
DELAVAN
San Jose
DES PLAINES
Arlington Heights Bensenville Chicago-Newcastle ChicagoNewcastle (CL) Chicago-O'Hare Elk Grove Elk Grove (CL)
Glenview Morton Grove Northbrook Northbrook (CL) Northbrook
West Park Ridge River Grove Schaumburg Schiller Park Skokie
Wheeling
Governors
DIX
DOWNERS GROVE
Burr Ridge (CL) Elmhurst Glen Ellyn Hillside Hinsdale La Grange La
Grange (CL) Lemont North Lombard Naperville Naperville Northeast
Oak Brook Westchester (CL) Wheaton
DUNDEE
Algonquin Cary Elgin Poplar Creek
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
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Calling Areas
ORIGINATING DISTRICTS
TERMINATING DISTRICTS
DWIGHT
EAST MOLINE
Coal Valley Davenport IA. (CL Cellular) Davenport IA. (Downtown)
Davenport IA. (East) Davenport IA. (FS Cellular) Davenport IA. (IWS
Cellular) Davenport IA. (MJC Cellular) Davenport IA. (Northeast)
Davenport IA. (Northwest) Davenport IA. (SZC Cellular) Davenport
IA. (West) Edgington Green Rock Hampton Milan Moline Rock
Island Rock Island (CL)
EAST ST. LOUIS
Alton Belleville Adams Belleville Pioneer Bethalto Brighton Cahokia
Collinsville Collinsville TDM. (CL) Edgemont Edwardsville Elsah
Freeburg Glen Carbon Godfrey Granite City Lebanon Marine New
Athens O'Fallon Pontoon Beach Rosewood Hts. St. Louis MO.
(Chestnut) St. Louis MO. (Evergreen) St. Louis MO. (Flanders) St.
Louis MO. (Forest) St. Louis MO. (Jefferson) St. Louis MO. (Melrose)
St. Louis MO. (Mission) St. Louis MO. (Parkview) St. Louis MO.
(Prospect) Troy Wood River
EDGEMONT
Alton Belleville Adams Belleville Pioneer Bethalto Brighton Cahokia
Collinsville Collinsville TDM. (CL) East St. Louis Edwardsville Elsah
Freeburg Glen Carbon Godfrey Granite City Lebanon Marine New
Athens O'Fallon Pontoon Beach Rosewood Hts. Troy Wood River
EDGINGTON
Coal Valley Davenport IA. (CL Cellular) Davenport IA. (Downtown)
Davenport IA. (East) Davenport IA. (FS Cellular) Davenport IA. (IWS
Cellular) Davenport IA. (MJC Cellular) Davenport IA. (Northeast)
Davenport IA. (Northwest) Davenport IA. (SZC Cellular) Davenport
IA. (West) East Moline Eliza Green Rock Milan Moline Muccatine
Iowa Reynolds Rock Island Rock Island (CL)
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
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Calling Areas
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TERMINATING DISTRICTS
EDWARDSVILLE
Alton Belleville Adams Belleville Pioneer Bethalto Brighton Cahokia
Collinsville Collinsville TDM. (CL) East St. Louis Edgemont Elsah
Freeburg Glen Carbon Godfrey Granite City Lebanon Marine
New Athens O'Fallon Pontoon Beach Rosewood Hts. Troy Wood
River
ELBURN
Kaneville
ELGIN
Bartlett Chicago-O'Hare Dundee Plato Center Poplar Creek
ELK GROVE
Arlington Heights Arlington Heights (CL) Barrington South
Bensenville Chicago-O'Hare Des Plaines Elk Grove (CL) Elmhurst
(CL) Northbrook (CL) Northbrook West Palatine Park Ridge Roselle
Schaumburg Schaumburg (CL) Schaumburg North Schiller Park
Willowcrest
ELMHURST
Bellwood Bensenville Chicago-O'Hare Downers Grove Elk Grove
(CL) Elmhurst (CL) Glen Ellyn Hillside Hinsdale La Grange La
Grange (CL) Lombard Oak Brook Oak Park River Grove Schiller Park
Westchester (CL)
ELSAH
Alton Belleville Adams Belleville Pioneer Bethalto Brighton Cahokia
Collinsville Collinsville TDM. (CL) East St. Louis Edgemont
Edwardsville Freeburg Glen Carbon Godfrey Granite City Lebanon
Marine New Athens O'Fallon Pontoon Beach Rosewood Hts. Troy
Wood River
ELWOOD
Joliet (CL) Joliet/Adm (CL) Manhattan Wilmington
EVANSTOWN
Chicago-Edgewater Chicago-Irving Chicago-Kildare ChicagoLakeview Chicago-Newcastle Chicago-Newcastle (CL) ChicagoRogers Park Glenview Morton Grove Skokie Wilmette Winnetka
FAIRMOUNT
Catlin Danville Danville (CL) Danville South (CL) Fithian
Georgetown Indianola Oakwood Ridge Farm Sidell Westville
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
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Calling Areas
ORIGINATING DISTRICTS
TERMINATING DISTRICTS
FARMINGTON
Bartonville Canton Canton (CL) Fairview Fiatt Hanna City Ipava
Lewistown Peoria Bluffs Peoria East Peoria Jefferson Peoria North
Peoria TDM. (CL) Spring Bay St. David Trivoli
FIATT
Bartonville Canton Canton (CL) Fairview Farmington Hanna City
Ipava Lewistown Peoria Bluffs Peoria East Peoria Jefferson Peoria
North Peoria TDM. (CL) Spring Bay St. David Trivoli
FITHIAN
Catlin Danville Danville (CL) Danville South (CL) Fairmount
Georgetown Indianola Oakwood Ridge Farm Westville
FORREST
Chatsworth Fairbury Strawn
of the Saunemin Exchange
FOWLER
Burton Columbus Quincy
FOX LAKE
Antioch Grays Lake Lake Villa Mc Henry Round Lake Spring Grove
FRANKFORT
Mokena New Lenox Orland Park Forest Tinley Park
Subscribers of the Wing Locality area
FRANKLIN PARK
FREEBURG
Alton Belleville Adams Belleville Pioneer Bethalto Brighton Cahokia
Collinsville Collinsville TDM. (CL) East St. Louis Edgemont
Edwardsville Elsah Glen Carbon Godfrey Granite City Lebanon
Marine New Athens O'Fallon Pontoon Beach Rosewood Hts. Troy
Wood River
GALENA
GARDNER
Braidwood Coal City Mazon
GENEVA
Warrenville West Chicago West Chicago (CL)
GEORGETOWN
Aviston Beckemeyer Breese Carlyle Catlin Danville Danville (CL)
Danville South (CL) Fairmount Fithian Greenville Indianola Oakwood
Ridge Farm Trenton Westville
GIBSON CITY
Elliott
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
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Calling Areas
ORIGINATING DISTRICTS
TERMINATING DISTRICTS
GILMAN
Crescent City Crescent City (CL) Onarga
GLEN CARBON
Alton Belleville Adams Belleville Pioneer Bethalto Brighton Cahokia
Collinsville Collinsville TDM. (CL) East St. Louis Edgemont
Edwardsville Elsah Freeburg Godfrey Granite City Lebanon Marine
New Athens O'Fallon Pontoon Beach Rosewood Hts. Troy Wood
River
GLEN ELLYN
Downers Grove Elmhurst Elmhurst (CL) Lombard Naperville
Northeast Oak Brook Roselle Warrenville West Chicago West Chicago
(CL) Wheaton
GLENCOE
GLENVIEW
Chicago-Newcastle Chicago-Newcastle (CL) Chicago-O'Hare
Deerfield Des Plaines Evanston Highland Park Morton Grove
Northbrook Northbrook (CL) Northbrook West Park Ridge Skokie
Wheeling Wilmette Winnetka
GODFREY
Alton Belleville Adams Belleville Pioneer Bethalto Brighton Cahokia
Collinsville Collinsville TDM. (CL) East St. Louis Edgemont
Edwardsville Elsah Freeburg Glen Carbon Granite City Lebanon
Marine New Athens O'Fallon Pontoon Beach Rosewood Hts. Troy
Wood River
GOVERNORS PARK
Beecher Chicago Heights Main Crete Park Forest Peotone
GRANITE CITY
Alton Belleville Adams Belleville Pioneer Bethalto Brighton Cahokia
Collinsville Collinsville TDM. (CL) East St. Louis Edgemont
Edwardsville Elsah Freeburg Glen Carbon Godfrey Lebanon Marine
New Athens O'Fallon Pontoon Beach Rosewood Hts. St. Louis MO.
(Chestnut) St. Louis MO. (Evergreen) St. Louis MO. (Flanders) St.
Louis MO. (Forest) St. Louis MO. (Jefferson) St. Louis MO. (Melrose)
St. Louis MO. (Mission) St. Louis MO. (Parkview) St. Louis MO.
(Prospect) Troy Wood River
GRANT PARK
Beecher Momence Wauconda
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
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Calling Areas
ORIGINATING DISTRICTS
TERMINATING DISTRICTS
GRAYS LAKE
Buffalo Grove/Szc (CL) Fox Lake Lake Villa Lake Zurich (CL)
Libertyville Round Lake Wauconda
GREEN ROCK
Coal Valley Davenport IA. (CL Cellular) Davenport IA. (Downtown)
Davenport IA. (East) Davenport IA. (FS Cellular) Davenport IA. (IWS
Cellular) Davenport IA. (MJC Cellular) Davenport IA. (Northeast)
Davenport IA. (Northwest) Davenport IA. (SZC Cellular) Davenport
IA. (West) East Moline Edgington Hampton Milan Moline Rock Island
Rock Island (CL)
GREENVILLE
Aviston Beckemeyer Breese Carlyle Germantown Trenton
HALF DAY
HAMPSHIRE
Huntley Plato Center
HANNA CITY
Bartonville Canton Canton (CL) Farmington Fiatt Ipava Lewistown
Peoria Bluffs Peoria East Peoria Jefferson Peoria North Peoria TDM.
(CL) Spring Bay St. David Trivoli
HARDING
HARMONY
Bluford Centralia Centralia (CL) Iuka Kell Kinmundy Mt. Vernon
Salem
HARRISTOWN
Decatur (CL) Decatur Main Decatur North Decatur TDM. (CL)
HARVARD
HARVEY
Blue Island Calumet City Chicago Heights East Chicago Heights Main
Chicago-Beverly Chicago-Mitchell Chicago-Pullman Homewood
Riverdale Tinley Park
HERSCHER
HICKORY HILLS
Blue Island Burr Ridge (CL) Chicago-Beverly Chicago-Portsmouth
HICKORY HILLS (cont.)
Hickory Hills (CL) La Grange La
Grange (CL) Oak Lawn Orland Palos Park Summit
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
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Calling Areas
ORIGINATING DISTRICTS
TERMINATING DISTRICTS
HIGHLAND PARK
Buffalo Grove (CL) Deerfield Glenview Lake Forest Northbrook
Northbrook (CL) Northbrook West Wheeling Winnetka
HILLSIDE
Bellwood Bensenville Chicago-Austin Chicago-Merrimac ChicagoO'Hare Cicero Downers Grove Elmhurst Elmhurst (CL) Hinsdale La
Grange La Grange (CL) Lombard Oak Brook Oak Park River Grove
Schiller Park Westchester (CL)
HINSDALE
Bellwood Burr Ridge (CL) Downers Grove Elmhurst Hickory Hills
(CL) Hillside La Grange La Grange (CL) Lemont North Lombard Oak
Brook Summit Westchester (CL)
HOMEWOOD
Blue Island Calumet City Chicago Heights East Chicago Heights Main
Harvey Park Forest Riverdale Tinley Park
HOPKINS PARK
Momence St. Anne
HUNTLEY
Algonquin Crystal Lake Hampshire Union
ILLINOIS CITY
INDIANOLA
Catlin Danville Danville (CL) Danville South (CL) Fairmount Fithian
Georgetown Oakwood Ridge Farm Sidell Westville
IPAVA
Bartonville Canton Canton (CL) Farmington Fiatt Hanna City
Lewistown Peoria Bluffs Peoria East Peoria Jefferson Peoria North
Peoria TDM. (CL) Spring Bay St. David Trivoli
ITASCA
IUKA
Bluford Centralia Centralia (CL) Harmony Kell Kinmundy Mt. Vernon
Salem
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
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SECTION 4 - SERVICE AREAS
4.1
Calling Areas
ORIGINATING DISTRICTS
TERMINATING DISTRICTS
JOLIET MAIN
Joliet (CL) Joliet West Joliet/Adm (CL) Lockport New Lenox
Romeoville
JOLIET WEST
Joliet (CL) Joliet Main Joliet/Adm (CL) Lockport New Lenox
Plainfield Romeoville
KANEVILLE
Big Rock Elburn Sugar Grove
KANKAKEE
Bradley (CL)
KELL
Bluford Centralia Centralia (CL) Harmony Iuka Kinmundy Mt. Vernon
Salem
KINMUNDY
Bluford Centralia Centralia (CL) Farina Harmony Iuka Kell Mt.
Vernon Salem
LA GRANGE
Bellwood Burr Ridge (CL) Chicago-Austin Chicago-Portsmouth
Cicero Downers Grove Elmhurst Hickory Hills Hickory Hills (CL)
Hillside Hinsdale La Grange (CL) Oak Brook Oak Park River Grove
Summit Westchester (CL)
LA SALLE
La Salle (CL) Oglesby Oglesby (CL) Utica
LAKE FOREST
Buffalo Grove (CL) Deerfield Highland Park Libertyville North
Chicago Waukegan
LAKE VILLA
Antioch Fox Lake Grays Lake North Antioch, WI Round Lake
LAKE ZURICH
Arlington Heights (CL) Barrington Buffalo Grove (CL) Buffalo
Grove/Szc (CL) Cary Lake Zurich (CL) Palatine Wauconda
LANSING
LEBANON
Alton Belleville Adams Belleville Pioneer Bethalto Brighton Cahokia
Collinsville Collinsville TDM. (CL) East St. Louis Edgemont
Edwardsville Elsah Freeburg Glen Carbon Godfrey Granite City
Marine New Athens O'Fallon Pontoon Beach Rosewood Hts. Trenton
Troy Wood River
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
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IL Local Services Price Guide
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SECTION 4 - SERVICE AREAS
4.1
Calling Areas
ORIGINATING DISTRICTS
LEMONT MAIN
TERMINATING DISTRICTS
Bolingbrook Burr Ridge (CL) Lemont North Lockport Orland
Romeoville
LEMONT NORTH
Bolingbrook Burr Ridge (CL) Downers Grove Hinsdale Lemont Main
Romeoville
LEWISTOWN
Bartonville Canton Canton (CL) Farmington Fiatt Hanna City Ipava
Peoria Bluffs Peoria East Peoria Jefferson Peoria North Peoria TDM.
(CL) Spring Bay St. David Tivoli
LIBERTY
Burton Columbus Payson Quincy
LIBERTYVILLE
Buffalo Grove (CL) Buffalo Grove/Szc (CL) Grays Lake Lake Forest
Lake Zurich (CL) North Chicago Waukegan
LISBON
Newark Plattville
LOCKPORT
Bolingbrook Joliet Main Joliet West Joliet/Adm (CL) Lemont Main
New Lenox Plainfield Romeoville
LOMBARD
Bensenville Downers Grove Elk Grove (CL) Elmhurst Elmhurst (CL)
Glen Ellyn Hillside Hinsdale Oak Brook Roselle Westchester (CL)
Wheaton
LOVES PARK
Belvidere Byron Cherry Valley New Milford Poplar Grove Rock Cut
Rockford (CL) Rockford East Rockford Main Rockford Main (CL)
Rockford Tdm. (CL) Rockton Roscoe Shirland South Beloit Stillman
Valley Winnebago
MANHATTAN
Elwood Joliet (CL) New Lenox
MANTENO
Bradley (CL) Peotone
MARENGO
Union
MARINE
Alton Belleville Adams Belleville Pioneer Bethalto Brighton Cahokia
Collinsville Collinsville TDM. (CL) East St. Louis Edgemont
Edwardsville Elsah Freeburg Glen Carbon Godfrey Granite City
Lebanon New Athens O'Fallon Pontoon Beach Rosewood Hts. Troy
Wood River
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
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Effective: May 2, 2016
SECTION 4 - SERVICE AREAS
4.1
Calling Areas
ORIGINATING DISTRICTS
TERMINATING DISTRICTS
MAYWOOD
MAZON
Coal City Gardner Verona
MC HENRY
Fox Lake Spring Grove Wonder Lake
MILAN
Coal Valley Davenport IA. (CL Cellular) Davenport IA. (Downtown)
Davenport IA. (East) Davenport IA. (FS Cellular) Davenport IA. (IWS
Cellular) Davenport IA. (MJC Cellular) Davenport IA. (Northeast)
Davenport IA. (Northwest) Davenport IA. (SZC Cellular) Davenport
IA. (West) East Moline Edgington Green Rock Hampton Moline
Rock Island Rock Island (CL)
MINOOKA
Minooka (CL) Plattville
MOKENA
Frankfort New Lenox Orland Tinley Park
MOLINE
Coal Valley Davenport IA. (CL Cellular) Davenport IA. (Downtown)
Davenport IA. (East) Davenport IA. (FS Cellular) Davenport IA. (IWS
Cellular) Davenport IA. (MJC Cellular) Davenport IA. (Northeast)
Davenport IA. (Northwest) Davenport IA. (SZC Cellular) Davenport
IA. (West) East Moline Edgington Green Rock Milan Rock Island
Rock Island (CL)
MOMENCE
Grant Park Hopkins Park
MONEE
MORRIS
MORTON GROVE
Chicago-Edgewater Chicago-Irving Chicago-Kildare ChicagoNewcastle Chicago-Newcastle (CL) Chicago-O'Hare Chicago-Rogers
Park Des Plaines Evanston Glenview Northbrook Northbrook (CL)
Northbrook West Park Ridge Schiller Park Skokie Wilmette Winnetka
MOUND CITY
Cairo Mounds
MOUNDS
Cairo Mound City
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
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SECTION 4 - SERVICE AREAS
4.1
Calling Areas
ORIGINATING DISTRICTS
TERMINATING DISTRICTS
MT. VERNON
Bluford Centralia Centralia (CL) Harmony Iuka Kell Kinmundy Salem
MUNDELEIN
NAPERVILLE
Aurora East Bolingbrook Downers Grove Naperville Northeast
Warrenville Wheaton
NAPERVILLE NORTHEAST
Bolingbrook Downers Grove Glen Ellyn Naperville
Warrenville West Chicago Wheaton
NASHVILLE
NEW ATHENS
Alton Belleville Adams Belleville Pioneer Bethalto Brighton Cahokia
Collinsville Collinsville TDM. (CL) East St. Louis Edgemont
Edwardsville Elsah Freeburg Glen Carbon Godfrey Granite City
Lebanon Marine O'Fallon Pontoon Beach NRosewood Hts. Troy
Wood River
NEW LENOX
Frankfort Joliet (CL) Joliet Main Joliet West Lockport Manhattan
Mokena
NEWARK
Lisbon Sheridan
NORTH CHICAGO
Lake Forest Libertyville Waukegan
NORTHBROOK
Buffalo Grove Deerfield Des Plaines Glenview Highland Park Morton
Grove Northbrook (CL) Northbrook West Skokie Wheeling Wilmette
Winnetka
NORTHBROOK WEST
Arlington Heights Arlington Heights (CL) Buffalo Grove (CL)
Deerfield Des Plaines Elk Grove Glenview Highland Park Morton
Grove Northbrook Northbrook (CL) Park Ridge Wheeling Winnetka
OAK BROOK
Bellwood Bensenville Burr Ridge (CL) Downers Grove Elmhurst Elmhurst
(CL) Glen Ellyn Hillside Hinsdale La Grange La Grange (CL) Lombard
River Grove Schiller Park Westchester (CL)
OAK FORREST SOUTH
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
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SECTION 4 - SERVICE AREAS
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Calling Areas
ORIGINATING DISTRICTS
TERMINATING DISTRICTS
OAK LAWN
Blue Island Chicago-Beverly Chicago-Portsmouth Chicago-Prospect
Chicago-Pullman
Chicago-Stewart
Chicago-Stewart
(CL)
Hickory Hills Hickory Hills (CL) Palos Park Summit
OAK PARK
Bellwood Chicago-Austin Chicago-Canal Chicago-Humboldt ChicagoIrving Chicago-Kedzie Chicago-Kildare Chicago-Lafayette ChicagoLakeview Chicago-Lawndale Chicago-Merrimac Chicago-Monroe
Chicago-Newcastle Chicago-Newcastle (CL) Cicero Elmhurst Hillside
La Grange La Grange (CL) River Grove Schiller Park Summit
Westchester (CL)
OAKFORD
Athens Buffalo Cantrall Petersburgiverton Rochester Springfield (CL)
Springfield Lake Springfield Main Springfield MTSO. (CL)
Springfield West Tallula
OAKWOOD
Catlin Danville Danville (CL) Danville South (CL) Fairmount Fithian
Georgetown Indianola Ridge Farm Westville
O'FALLON
Alton Belleville Adams Belleville Pioneer Bethalto Brighton Cahokia
Collinsville Collinsville TDM. (CL) East St. Louis Edgemont
Edwardsville Elsah Freeburg Glen Carbon Godfrey Granite City
Lebanon Marine New Athens Pontoon Beach Rosewood Hts. Troy
Wood River
OGLESBY
La Salle La Salle (CL) Oglesby (CL) Utica
OLIVE BRANCH
Tamms Thebes
ONARGA
Cresecent City (CL) Gilman
ORLAND
Frankfort Hickory Hills Hickory Hills (CL) Lemont Main Mokena
Palos Park Tinley Park
OSWEGO
Aurora East Aurora Main Sugar Grove Yorkville
OTTAWA
Grant Ridge Marseilles Ottawa (CL)
PALATINE
Arlington Heights Arlington Heights (CL) Barrington Barrington
South Buffalo Grove (CL) Elk Grove Lake Zurich Schaumburg
Schaumburg (CL) Schaumburg North Wheeling Willowcrest
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
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SECTION 4 - SERVICE AREAS
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Calling Areas
ORIGINATING DISTRICTS
TERMINATING DISTRICTS
PALOS PARK
Blue Island Burr Ridge (CL) Hickory Hills Hickory Hills (CL) Oak
Lawn Orland Summit Tinley Park
PARK FOREST
Chicago Heights East Chicago Heights Main Crete Frankfort
Governors Park Homewood
PARK RIDGE
Bensenville Chicago-Irving Chicago-Kildare Chicago-Merrimac
Chicago-Newcastle Chicago-Newcastle (CL) Chicago-O'Hare Des
Plaines Elk Grove Elk Grove (CL) Glenview Morton Grove
Northbrook West River Grove Schiller Park Skokie
PAYSON
Burton Liberty Quincy
PEORIA BLUFFS
Bartonville Canton Canton (CL) Farmington Fiatt Hanna City Ipava
Lewistown Peoria East Peoria Jefferson Peoria North Peoria TDM.
(CL) Spring Bay St. David Sunnyland Trivoli
PEORIA EAST
Bartonville Canton Canton (CL)
Farmington Fiatt Hanna City Ipava Lewistown Peoria Bluffs Peoria
Jefferson Peoria North Peoria TDM. (CL) Spring Bay St. David
Sunnyland Trivoli
PEORIA JEFFERSON
Bartonville Canton Canton (CL) Farmington Fiatt Hanna City Ipava
Lewistown Peoria Bluffs Peoria East Peoria North Peoria TDM. (CL)
Spring Bay St. David Sunnyland Trivoli
PEORIA NORTH
Bartonville Canton Canton (CL) Farmington
Fiatt Hanna City
Ipava Lewistown Peoria Bluffs Peoria East Peoria Jefferson Peoria
TDM. (CL) Spring Bay St. David Sunnyland Trivoli
PEOTONE
Governors Park Manteno
PETERSBURG
Athens Buffalo Cantrall Oakford Riverton Rochester Springfield (CL)
Springfield Lake Springfield Main Springfield MTSO. (CL)
Springfield West Tallula
PISTAKEE HIGHLANDS
PLAINFIELD
Bolingbrook Joliet West Joliet/Adm (CL) Lockport Romeoville
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
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SECTION 4 - SERVICE AREAS
4.1
Calling Areas
ORIGINATING DISTRICTS
TERMINATING DISTRICTS
PLANO
Big Rock Sandwich Sugar Grove Yorkville
PLATO CENTER
Elgin Hampshire
PLATTVILLE
Lisbon Minooka Minooka (CL)
PONTOON BEACH
Alton Belleville Adams Belleville Pioneer Bethalto Brighton Cahokia
Collinsville Collinsville TDM. (CL) East St. Louis Edgemont
Edwardsville Elsah Freeburg Glen Carbon Godfrey Granite City
Lebanon Marine New Athens
O'Fallon Rosewood Hts. St. Louis MO. (Chestnut) St. Louis MO.
(Evergreen) St. Louis MO. (Flanders) St. Louis MO. (Forest) St. Louis
MO. (Jefferson) St. Louis MO. (Melrose) St. Louis MO. (Mission) St.
Louis MO. (Parkview) St. Louis MO. (Prospect) Troy Wood River
POPLAR CREEK
Algonquin Barrington Barrington South Bartlett Dundee Elgin
Schaumburg (CL) Willowcrest
QUINCY
Burton Columbus Fowler Liberty Payson West Quincy, MO
RIDGE FARM
Catlin Danville Danville (CL) Danville South (CL) Fairmount Fithian
Georgetown Indianola RIDGE FARM (cont.) Oakwood Westville
RIVER GROVE
Bellwood Bensenville Chicago-Austin Chicago-Humboldt ChicagoIrving Chicago-Kedzie Chicago-Kildare Chicago-Merrimac ChicagoNewcastle Chicago-O'Hare Cicero Des Plaines Elmhurst Elmhurst
(CL) Hillside La Grange La Grange (CL) Oak Brook Oak Park Park
Ridge Schiller Park Westchester (CL)
RIVERDALE
Blue Island Calumet City Chicago-Beverly Chicago-Mitchell ChicagoPullman Chicago-So Chicago Chicago-Stewart Chicago-Stewart (CL)
Harvey RIVERDALE (cont.) Homewood
RIVERSIDE
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
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IL Local Services Price Guide
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Effective: May 2, 2016
SECTION 4 - SERVICE AREAS
4.1
Calling Areas
ORIGINATING DISTRICTS
TERMINATING DISTRICTS
RIVERTON
Athens Buffalo Cantrall Oakford Petersburg Riverton Rochester
Sherman Springfield (CL) Springfield Lake Springfield Main
Springfield MTSO. (CL) Springfield West Tallula Williamsville
ROCHESTER
Athens Buffalo Cantrall Oakford Petersburg Riverton Springfield (CL)
Springfield Lake Springfield Main Springfield MTSO. (CL)
Springfield West Tallula
ROCK ISLAND
Coal Valley Davenport IA. (CL Cellular) Davenport IA. (Downtown)
Davenport IA. (East) Davenport IA. (FS Cellular) Davenport IA. (IWS
Cellular) Davenport IA. (MJC Cellular) Davenport IA. (Northeast)
Davenport IA. (Northwest) Davenport IA. (SZC Cellular) Davenport
IA. (West) East Moline Edgington Green Rock Milan Moline
Rock Island (CL)
ROCKFORD EAST
Belvidere Byron Cherry Valley Loves Park New Milford Poplar Grove
Rock Cut Rockford (CL) Rockford Main Rockford Main (CL)
Rockford Tdm. (CL) Rockton Roscoe Shirland South Beloit Stillman
Valley Winnebago
ROCKFORD MAIN
Belvidere Byron Cherry Valley Loves Park New Milford Poplar Grove
Rock Cut Rockford (CL) Rockford East Rockford Main (CL) Rockford
Tdm. (CL) Rockton Roscoe Shirland South Beloit Stillman Valley
Winnebago
ROMEOVILLE
Bolingbrook Joliet Main Joliet West Lemont Main Lemont North
Lockport Plainfield
ROSELLE
Barrington South Bartlett Bensenville Elk Grove Elk Grove (CL)
Elmhurst (CL) Glen Ellyn Lombard Schaumburg Schaumburg (CL)
Schaumburg North Willowcrest
ROSEWOOD HEIGHTS
Alton Belleville Adams Belleville Pioneer Bethalto Brighton Cahokia
Collinsville Collinsville TDM. (CL) East St. Louis Edgemont
Edwardsville Elsah Freeburg Glen Carbon Godfrey Granite City
Lebanon Marine New Athens O'Fallon Pontoon Beach Troy
Wood River
ROUND LAKE
Buffalo Grove/Szc (CL) Fox Lake Grays Lake Lake Villa Wauconda
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
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Effective: May 2, 2016
SECTION 4 - SERVICE AREAS
4.1
Calling Areas
ORIGINATING DISTRICTS
TERMINATING DISTRICTS
SALEM
Bluford Centralia Centralia (CL) Harmony Iuka Kell Kinmundy
Mt. Vernon
SAN JOSE
Delavan
SCHAUMBURG
Arlington Heights Arlington Heights (CL) Barrington South
Bensenville Des Plaines Elk Grove Elk Grove (CL) Palatine Roselle
Schaumburg (CL) Schaumburg North Willowcrest
SCHAUMBURG NORTH
Arlington Heights Arlington Heights (CL) Barrington Barrington
South Elk Grove Elk Grove (CL) Palatine Roselle Schaumburg
Schaumburg (CL) Willowcrest
SCHILLER PARK
Bellwood Bensenville Chicago-Austin Chicago-Kildare ChicagoMerrimac Chicago-Newcastle Chicago-Newcastle (CL) ChicagoO'Hare Des Plaines Elk Grove Elk Grove (CL) Elmhurst Elmhurst
(CL) Hillside Morton Grove Oak Brook Oak Park Park Ridge River
Grove Skokie Westchester (CL)
SENECA
Marseilles
SKOKIE
Chicago-Edgewater Chicago-Irving Chicago-Kildare ChicagoLakeview Chicago-Merrimac Chicago-Newcastle Chicago-Newcastle
(CL) Chicago-Rogers Park Des Plaines Evanston Glenview Morton
Grove Northbrook Park Ridge Schiller Park Wilmette Winnetka
SOUTH BELOIT
Beloit, WI
SPRING BAY
Bartonville Canton Canton (CL) Farmington Fiatt Hanna City Ipava
Lewistown Peoria Bluffs Peoria East Peoria Jefferson Peoria North
Peoria TDM. (CL) St. David Trivoli
SPRINGFIELD LAKE
Athens Buffalo Cantrall Chatham New Berlin Oakford Petersburg
Pleasant Plains Riverton Rochester Sherman Springfield (CL)
Springfield Main Springfield MTSO. (CL) Springfield West Tallula
Williamsville
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
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IL Local Services Price Guide
Original Page 74
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LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 4 - SERVICE AREAS
4.1
Calling Areas
ORIGINATING DISTRICTS
TERMINATING DISTRICTS
SPRINGFIELD MAIN
Athens Buffalo Cantrall Chatham New Berlin Oakford Petersburg
Pleasant Plains Riverton Rochester Sherman Springfield (CL)
Springfield Lake Springfield MTSO. (CL) Springfield West Tallula
Williamsville
SPRINGFIELD WEST
Athens Buffalo Cantrall Chatham New Berlin Oakford Petersburg
Pleasant Plains Riverton Rochester Sherman
Springfield (CL) Springfield Lake Springfield Main Springfield
MTSO. (CL) Tallula Williamsville
ST. ANNE
Hopkins Park
ST. CHARLES
ST. DAVID
Bartonville Canton Canton (CL) Fairview Farmington Fiatt Hanna City
Ipava Lewistown Peoria Bluffs Peoria East Peoria Jefferson Peoria
North Peoria TDM. (CL) Spring Bay Trivoli
ST. JOSEPH
Champaign (CL) Champaign Main Champaign
Champaign University Flatville Gifford Homer
Ogden Royal Sidney Thomasboro
TDM.
(CL)
STERLING
SUGAR GROVE
Aurora Main Big Rock Kaneville Oswego Plano
SUMMIT
Burr Ridge (CL) Chicago-Austin Chicago-Lafayette ChicagoLawndale Chicago-Portsmouth Chicago-Prospect Cicero Hickory Hills
Hickory Hills (CL) Hinsdale La Grange La Grange (CL) Oak Lawn
Oak Park Palos Park Westchester (CL)
TALLULA
Athens Buffalo Cantrall Oakford Petersburg Pleasant Plains
Riverton Rochester Springfield (CL) Springfield Lake Springfield
Main Springfield MTSO. (CL) Springfield West
TAMMS
Olive Branch Thebes
THEBES
Olive Branch Tamms
THORNTON
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
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IL Local Services Price Guide
Original Page 75
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 4 - SERVICE AREAS
4.1
Calling Areas
ORIGINATING DISTRICTS
TERMINATING DISTRICTS
TINLEY PARK
Blue Island Frankfort Harvey Homewood Mokena Orland Palos Park
TRENTON
Aviston Beckemeyer Breese Carlyle Germantown Greenville Lebanon
TRIVOLI
Bartonville Canton Canton (CL) Farmington Fiatt Hanna City Ipava
Lewistown Peoria Bluffs Peoria East Peoria Jefferson Peoria North
Peoria TDM. (CL) Spring Bay St. David
TROY
Alton Belleville Adams Belleville Pioneer Bethalto Brighton Cahokia
Collinsville Collinsville TDM. (CL) East St. Louis Edgemont
Edwardsville Elsah Freeburg Glen Carbon Godfrey Granite City
Lebanon Marine New Athens O'Fallon Pontoon Beach Rosewood Hts
Wood River
UNION
Huntley Marengo Woodstock Woodstock (CL) Woodstock North (CL)
UTICA
La Salle La Salle (CL) Oglesby Oglesby (CL)
VANDALIA
VERONA
Mazon
WARRENVILLE
Aurora East Geneva Glen Ellyn Naperville Naperville Northeast West
Chicago West Chicago (CL) Wheaton
WATSEKA
Crescent City Crescent City (CL) Watseka (CL)
WAUCONDA
Barrington Buffalo Grove/Szc (CL) Cary Grays Lake Lake Zurich
Lake Zurich (CL) Round Lake
WAUKEGAN
Lake Forest Libertyville North Chicago Zion
WEST CHICAGO
Bartlett Geneva Glen Ellyn Naperville Northeast Warrenville West
Chicago (CL) Wheaton
WEST DANA
Cayuga, IN Clinton, IN Dana, IN Montezuma, IN
WESTERN SPRING
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 76
Issued by: Vice President-Regulatory Strategy
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Effective: May 2, 2016
SECTION 4 - SERVICE AREAS
4.1
Calling Areas
ORIGINATING DISTRICTS
TERMINATING DISTRICTS
WESTVILLE
Catlin Danville Danville (CL) Danville South (CL) Fairmount Fithian
Georgetown Indianola Oakwood Ridge Farm
WHEATON
Downers Grove Glen Ellyn Lombard Naperville
Naperville Northeast Warrenville West Chicago West Chicago (CL)
WHEELING
Arlington Heights Arlington Heights (CL) Buffalo Grove (CL)
Deerfield Des Plaines Glenview Highland Park Northbrook
Northbrook (CL) Northbrook West Palatine
WILLOW SPRING
WILLOWCREST
Arlington Heights Arlington Heights (CL)
Barrington Barrington South Bartlett Elk Grove Elk Grove (CL)
Palatine Poplar Creek Roselle Schaumburg Schaumburg (CL)
Schaumburg North
WILMETTE
Chicago-Edgewater Chicago-Newcastle
Chicago-Newcastle (CL) Chicago-Rogers Park Evanston Glenview
Morton Grove Northbrook Skokie Winnetka
WILMINGTON
Braidwood Coal City Elwood
WINNETKA
Chicago-Rogers Park Deerfield Evanston Glenview Highland Park
Morton Grove Northbrook Northbrook (CL) Northbrook West Skokie
Wilmette
WOOD RIVER
Alton Belleville Adams Belleville Pioneer Bethalto Brighton Cahokia
Collinsville Collinsville TDM. (CL) East St. Louis Edgemont
Edwardsville Elsah Freeburg Glen Carbon Godfrey Granite City
Lebanon Marine New Athens O'Fallon Pontoon Beach Rosewood Hts
Troy
WOODSTOCK
Union Woodstock (CL) Woodstock North (CL)
YORKVILLE
Oswego Plano
ZION
Waukegan
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
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IL Local Services Price Guide
Original Page 77
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 4 - SERVICE AREAS
4.2
Exchange Area Rate Classes and UNE Zones
ACCESS AREA/UNE ZONE
RATE CENTER C/3
ALGONQUIN C/3
ALTON C/3
ANTIOCH C/3
ARLINGTON HEIGHTS C/3
ATHENS C/3
AURORA EAST C/3
AURORA MAIN C/3
AVISTON C/3
BARRINGTON C/3
BARRINGTON SOUTH C/3
BARTLETT C/3
BATAVIA C/3
BEARDSTOWN C/3
BECKEMEYER C/3
BEECHER C/3
BELLEVILLE ADAMS C/3
BELLEVILLE PIONEER B/2
BELLWOOD C/3
BENSENVILLE B/2
BERWYN C/3
BETHALTO C/3
BIG ROCK C/3
BLUE ISLAND C/3
BLUFORD C/3
BRAIDWOOD C/3
BREESE C/3
BRIGHTON C/3
BROOKFIELD C/3
BUFFALO C/3
BURTON C/3
CAIRO B/2
CALUMET CITY C/3
CANTON C/3
CANTRALL Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
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IL Local Services Price Guide
Original Page 78
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Effective: May 2, 2016
SECTION 4 - SERVICE AREAS
4.2
Exchange Area Rate Classes and UNE Zones
ACCESS AREA/UNE ZONE
RATE CENTER C/3
CARLYLE C/3
CARY C/3
CATLIN C/3
CENTRALIA C/3
CHAMPAIGN ‐ MAIN C/3
CHAMPAIGN ‐ UNIV C/3
CHICAGO HEIGHTS CHICAGO ZONE 01* A/1 CHICAGO ZONE 02 B/2 CHICAGO ZONE 03* B/2 CHICAGO ZONE 04 B/2 CHICAGO ZONE 05 B/2 CHICAGO ZONE 06 B/2 CHICAGO ZONE 07 B/2 CHICAGO ZONE 08* B/2 CHICAGO ZONE 09 B/2 CHICAGO ZONE 10 B/2 CHICAGO ZONE 11 B/2 B/2
CICERO C/3
COAL CITY C/3
COLLINSVILLE C/3
COLUMBUS C/3
CRESCENT CITY C/3
CRETE C/3
CRYSTAL LAKE C/3
DANVILLE C/3
DECATUR MAIN C/3
DECATUR NORTH C/3
DEERFIELD C/3
DELAVAN DES PLAINES B/2 C/3
DIX DOWNERS GROVE C/3 C/3
DUNDEE C/3
DWIGHT C/3
EAST MOLINE C/3
EAST ST LOUIS C/3
EDGEMONT C/3
EDGINGTON *Exceptions
NPA/NXX
Chicago Zone 1 312‐ 226 312‐243 312‐355 312‐361 312‐413 312‐421 312‐432 312‐433 312‐455 312‐491 312‐492 312‐563 312‐569 312‐633 312‐666 312‐710 312‐733 312‐738 312‐746 312‐829 312‐850 312‐864 312‐942 312‐996 312‐997 630‐555 708‐555 847‐555 773‐992
Chicago Zone 3 773‐569
Chicago Zone 8 773‐229
773‐586
773‐788
Zone
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
C
C
C
A
C C
C
C
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
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IL Local Services Price Guide
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Effective: May 2, 2016
SECTION 4 - SERVICE AREAS
4.2
Exchange Area Rate Classes
ACCESS AREA/UNE ZONE
RATE CENTER C/3
EDWARDSVILLE C/3
ELBURN C/3
ELGIN C/3
ELK GROVE C/3
ELMHURST C/3
ELWOOD EVANSTON B/2 FAIRMOUNT C/3 FARMINGTON C/3 FIATT C/3 FITHIAN C/3 FOREST B/2 FORREST C/3 FOWLER C/3 FOX LAKE C/3 FRANKFORT C/3 FRANKLIN PARK* A/1 FREEBURG C/3 GALENA C/3 C/3
GARDNER GENEVA C/3 C/3
GEORGETOWN C/3
GERMANTOWN C/3
GIBSON CITY C/3
GILMAN C/3
GLEN CARBON C/3
GLEN ELLYN C/3
GLENCOE C/3
GLENVIEW C/3
GRANITE CITY GRANT PARK C/3 C/3
GRAYS LAKE GREENVILLE C/3 C/3
HALF DAY C/3
HAMPSHIRE C/3
HANNA CITY C/3
HARDING C/3
HARMONY C/3
HARRISTOWN *Exceptions
NPA/NXX
Zone
Franklin Park 847‐288 847‐451 847‐455 B
B
B
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 80
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 4 - SERVICE AREAS
4.2
Exchange Area Rate Classes and UNE Zones
ACCESS AREA/UNE ZONE
RATE CENTER C/3
HARVARD C/3
HARVEY C/3
HERSCHER C/3
HIGHLAND PARK C/3
HINSDALE C/3
HOMEWOOD C/3
HUNTLEY C/3
ILLINOISCY C/3
INDIANOLA C/3
IPAVA C/3
ITASCA C/3
IUKA C/3
JOLIET MAIN C/3
JOLIET WEST C/3
KANEVILLE C/3
KANKAKEE C/3
KELL C/3
KINMUNDY C/3
LA GRANGE LAKE FOREST C/3 C/3
LAKE VILLA C/3
LAKE ZURICH LANSING B/2 C/3
LASALLE C/3
LEBANON C/3
LEMONT MAIN C/3
LEMONT NORTH C/3
LEWISTOWN C/3
LIBERTY C/3
LIBERTYVILLE C/3
LISBON LOCKPORT C/3 C/3
LOMBARD C/3
MANHATTAN MANTENO C/3 MARENGO C/3 MARINE C/3 MAYWOOD B/2 MAZON C/3 Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 81
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 4 - SERVICE AREAS
4.2
Exchange Area Rate Classes and UNE Zones
ACCESS AREA/UNE ZONE
RATE CENTER C/3
MCHENRY C/3
MINOOKA C/3
MOKENA C/3
MOLINE C/3
MOMENCE C/3
MONEE C/3
MORRIS C/3
MOUND CITY C/3
MOUNDS C/3
MOUNT VERNON C/3
MUNDELEIN C/3
NAPERVILLE C/3
NAPERVILLE NORTHEAST C/3
NASHVILLE C/3
NEW ATHENS C/3
NEW LENOX C/3
NEWARK NORTHBROOK C/3 C/3
NORTHBROOK WEST C/3
OAK FORREST SOUTH C/3
OAK LAWN OAK PARK B/2 C/3
OAKFORD C/3
OAKWOOD C/3
O'FALLON C/3
OGLESBY C/3
OLIVE BRANCH C/3
ONARGA C/3
ORLAND C/3
OSWEGO C/3
OTTAWA C/3
PALATINE C/3
PALOS PARK PARK RIDGE B/2 C/3
PAYSON C/3
PEORIA BLUFFS C/3
PEORIA EAST C/3
PEORIA JEFFERSON C/3
PEORIA NORTH Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 82
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 4 - SERVICE AREAS
4.2
Exchange Area Rate Classes and UNE Zones
ACCESS AREA/UNE ZONE
RATE CENTER C/3
PEOTONE C/3
PETERSBURG C/3
PISTAKHLDS C/3
PLAINFIELD C/3
PLANO C/3
PLATO CENTER C/3
PLATTVILLE C/3
QUINCY C/3
RIDGE FARM RIVER GROVE B/2 C/3
RIVERDALE RIVERSIDE B/2 C/3
RIVERTON C/3
ROCHESTER C/3
ROCK ISLAND C/3
ROCKFORD EAST C/3
ROCKFORD MAIN C/3
ROSELLE C/3
ROUND LAKE C/3
SALEM C/3
SAN JOSE C/3
SENECA SKOKIE B/2 C/3
SOUTH BELOIT C/3
SPRING BAY C/3
SPRINGFIELD LAKE C/3
SPRINGFIELD MAIN C/3
SPRINGFIELD WEST C/3
ST ANNE C/3
ST CHARLES C/3
ST JOSEPH C/3
STERLING C/3
SUGAR GROVE C/3
SUMMIT C/3
TALLULA C/3
TAMMS C/3
THEBES C/3
THORNTON C/3
TINLEY PARK Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 83
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 4 - SERVICE AREAS
4.2
Exchange Area Rate Classes and UNE Zones
ACCESS AREA/UNE ZONE
RATE CENTER C/3
TRENTON C/3
TRIVOLI C/3
TROY C/3
UNION C/3
UTICA C/3
VANDALIA C/3
VERONA C/3
WARRENVILLE C/3
WATSEKA C/3
WAUCONDA C/3
WAUKEGAN C/3
WEST CHICAGO C/3
WEST DANA C/3
WESTERNSPG C/3
WESTVILLE C/3
WHEATON C/3
WHEELING C/3
WILLOW SPG C/3
WILMETTE C/3
WILMINGTON C/3
WINNETKA C/3
WOOD RIVER C/3
WOODSTOCK C/3
YORKVILLE C/3
ZION Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 84
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 5 - EXCHANGE ACCESS SERVICE
5.1
General
Exchange Access Service provides a Subscriber with a telephonic connection to, and a unique
telephone number address on the public switched telecommunications network. Each Exchange
Access Service enables users to:
5.1.1
5.1.2
5.1.3
5.1.4
5.15
5.16
receive calls from other stations on the public switched telecommunications
network;
access other services offered by the Company as set forth in this price list;
access certain interstate and international calling services provided by the
Company;
access (at no additional charge) the Company’s operatiors and business
office for service related assistance;
access (at no additional charge) emergency services by dialing 0- or 9-1-1;
and
access services provided by other common carriers that purchase the
Company’s Switched Access Services as provided under the Company’s
Federal and State price lists, or that maintain other types of traffic exchange
arrangements with the Company.
Each Exchange Access Service is available on a “Full” service basis, whereby service is delivered to a
demarcation/connection block at the subscriber’s premises.
The following Exchange Access Services are currently offered:
Q-Link Services
Preferred Package
Premier Package
Residential Packages
Premiere II
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
IL Local Services Price Guide
Original Page 85
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
Issued: May 1, 2016
SECTION 5 - EXCHANGE ACCESS SERVICE
5.2
Q-Link Services
5.21 Preferred Package
The Preferred Package provides business customers with a single, voice-grade telephonic
communications channel that is enhanced with the following features below (all features below are
available in this package at no additional cost, but not all will be used by each customer). In addition
to the competitive rates listed below, the customer’s (on the Month-to-Month term contract only)
account will be automatically reimbursed for the 13th month’s line charge at the completion of the
13th month as our customer as long as their account is in good standing. Customers who sign up for
the Preferred Package are eligible to receive long distance rates of $0.049 per minute if they choose
to subscribe to Long Distance service from the Company. With this package, for local calls
exceeding 120 minutes in length, there will be an additional $0.01 per minute charge applied. Please
refer to section 4.2 for the applicable exchange zone.
Available features included with package:
Alternate Answering
Alternate Answering--Cust. Control Option
Automatic Callback
Automatic Callback Block
Busy Line Transfer
Busy Line Transfer - Cust. Control Option
Call Forwarding - Variable
Call Screening
Call Waiting
Caller ID
Caller ID with Name
Hunting
Multi Ring Service
Repeat Dialing
Repeat Dialing Block
Speed Calling 8
Speed Calling 30
Three-way Calling
Touch Tone
900/976 Call Blocking
Monthly recurring rates per Preferred Package Line apply as follows:
Preferred Package
Access Area/UNE Zone A/1
Access Area/UNE Zone B/2
Access Area/UNE Zone C/3
Month-to-Month
12 Months
$30.95
$30.95
$30.95
$29.95
$29.95
$29.95
Per Minute Charge (on Local calls exceeding 120 minutes in length): $0.01 per minute
Termination charges are applicable for services that have a contract length greater than one
month. The termination charges shall be equal to the number of months remaining in the
contract multiplied by the monthly rate provided under the contract.
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
IL Local Services Price Guide
Original Page 86
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
Issued: May 1, 2016
SECTION 5 - EXCHANGE ACCESS SERVICE
5.3
Q-Link Services (cont.)
5.31 Premier Package
The Premier Package provides business customers with a single, voice-grade telephonic
communications channel that is enhanced with the following features below (all features below are
available in this package at no additional cost, but not all will be used by each customer). Customers
who sign up for the Premier Package are eligible to receive long distance rates of $0.049 per minute
if they choose to subscribe to Long Distance service from the Company. With this package, for local
calls exceeding 120 minutes in length, there will be an additional $0.01 per minute charge applied.
Please refer to section 4.2 for the applicable exchange zone.
Available features included with package:
Alternate Answering
Alternate Answering--Cust. Control Option
Automatic Callback
Automatic Callback Block
Busy Line Transfer
Busy Line Transfer - Cust. Control Option
Call Forwarding - Variable
Call Screening
Call Waiting
Caller ID
Caller ID with Name
Hunting
Multi Ring Service
Repeat Dialing
Repeat Dialing Block
Speed Calling 8
Speed Calling 30
Three-way Calling
Touch Tone
900/976 Call Blocking
Monthly recurring rates per Preferred Package Line apply as follows:
Premier Package
All Zones
Month to Month
24 Months
36 Months
$30.95
$29.95
$29.95
Per Minute Charge (on Local calls exceeding 120 minutes in length): $0.01 per minute
Termination charges are applicable for services that have a contract length greater than one
month. The termination charges shall be equal to the number of months remaining in the contract
multiplied by the monthly rate provided under the contract.
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 87
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 5 - EXCHANGE ACCESS SERVICE
5.4 Residential Services
5.4.1 Premiere II
The Premiere II Package provides the customer with one flat rate residential line. The customer
may choose any number of the calling features listed below. Also, each residential customer will
receive 60 free minutes of long distance per month per line. Each additional minute will be at
$0.069. With this package, for Local calls exceeding 120 minutes in length, there will be an
additional $0.01 per minute charge applied.
Available features included with the package:
900/976 Call Blocking
Call Forward Variable
Call Waiting
Caller ID Caller ID with Call Waiting
Caller ID with Name
Call Screening
Repeat Dialing Block
Three Way Calling
Touch Tone Alternate Answering
Automatic Callback
Busy Line Transfer
Multi Ring
Repeat Dialing
Speed Calling 30
Monthly recurring rates per Residential Premier Service Package apply as follows:
Residential Premier Package
Zone A
Zone B
Zone C
Month to Month
$31.95
$31.95
$31.95
Per Minute Charge (on Local calls exceeding 120 minutes in length): $0.01 per minute
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 88
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 5 - EXCHANGE ACCESS SERVICE
5.5
Per Use Features
5.5.1
Operator Services
Per Use
Operator Assisted Calling Card
Operator Assisted Collect Call
Operator Assisted Person-to-Person
Operator Assisted Third Party Billed
5.5.2
$2.71
$2.71
$2.71
$2.71
Directory Assistance
Per Use
Directory Assistance (Local)
Directory Assistance (National)
$1.25
$1.99
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 89
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 5 - EXCHANGE ACCESS SERVICE
5.6
Remote Call Forwarding
Remote Call Forwarding allows calls made to a telephone number to be automatically forwarded to a
different telephone number, which may be a local, toll number, or 800 number. There is no
telephone equipment at the Remote Call Forwarding location, instead, the forwarding occurs in the
Central Office.
Transmission of service and receipt of calls will not be guaranteed for calls forwarded to data or fax
service. The end user must subscribe to a sufficient number of Remote Call Forwarding features and
facilities to adequately handle calls without interference or impairment to any Company offered
service. The Remote Call Forwarding number has one access path, which allows only one call at a
time to be forwarded. Additional access paths are necessary to allow for the transmission of two or
more simultaneous calls to the terminating location, with each path allowing one call. The line is not
released when a call is forwarded.
The calling party is responsible for any charges between the originating location and the Remote
Call Forwarding telephone number. The Remote Call Forwarding customer is responsible for the
charges between the Remote Call Forwarding telephone number and the terminating station.
Subscribers to Remote Call Forwarding will receive one free directory listing. Additional listings
may be provided pursuant to Section 6.1.
The following non-recurring and monthly recurring charges are for Remote Call Forwarding only
and are in addition to applicable charges for service and equipment for which they were used.
Description
Non-recurring
Month-to-Month
12 Month
Initial Installation: Remote Call
Forwarding – initial
--
$36.48
$36.48
Remote Call Forwarding
Additional Path --for each
installed at the same time as
initial
--
--
--
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
IL Local Services Price Guide
Original Page 90
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
Issued: May 1, 2016
SECTION 6 - EXCHANGE ACCESS OPTIONAL FEATURES
6.1
Directory Listings
For each Subscriber of Company-provided Exchange Access Service(s), the Company shall
arrange for the listing of the Subscriber's main billing telephone numben in the directory(ies)
published by the dominant Local Exchange Carrier in the area at no additional charge. At a
Subscriber's option, the Company will arrange for additional listings at the following rates:
Type:
Monthly Recurring
Additional Listing:
Cross Reference Listing
Non-Listed/Semi-Private Listing:
Non-Published/Private Listing:
:
$5.00
$1.99
$0.48
$1.24
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
IL Local Services Price Guide
Original Page 91
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
Issued: May 1, 2016
SECTION 6 - EXCHANGE ACCESS OPTIONAL FEATURES
6.2
Vanity Number Service
Vanity Number Service is an optional feature by which a new Subscriber may request a specific or unique
telephone number and fax number for use with the Company provided Exchange Access Services. This
service provides for the assignment ofa Subscriber requested telephone number other than the next
available number from the assignment control list.
Vanity Number Service is furnished subject to the availability of facilities and the requirements of
Exchange Access Service as defined by the Company. The Company reserves all rights to the Vanity
Numbers assigned to Subscribers and may, therefore, change them if required.
Monthly recurring charges apply per Vanity Number.
Rates
Non-Recurring
Per Vanity Number:
$65.00
Monthly Recurring
N/A
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 92
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 7- RESERVED FOR FUTURE USE
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 93
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 8- RESERVED FOR FUTURE USE
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 94
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 9- MISCELLANEOUS SERVICES
9.1
Operator Services
An outsourced provider will provide operator Handled Calling Services to a Subscriber and Users of
Company-provided Exchange Access Services.
9.2
Service Implementation
Absent a promotional offering, service implementation charges will apply to new service orders
or to orders to change existing service.
Initial Service Connection Charge- This charge applies once per order for any of the following
transactions: Ordering new lines; Move from one premise to another; Telephone number change
at the Customer’s request; Change in class or grad of service at the customer’s request; Changing
lines from or to rotary hunting.
Subsequent Service Connection- This charge applies upon a customer’s request to add or change
features on the customer’s account.
Line Connection charge- This charge applies once per order for any of the following transactions:
Connection of a line at the central office on a per line basis; Moving a line to a different location.
Add/Change Existing Service- This charge applies once per occurrence for the following
transactions: Customer request for phone number change; Restoring service after suspension for
non-pay.
Service Order Charge subsequent to initial installation- Applies for customer requested
installations, moves, or changes at the customer’s premises for each one hour increment. Once a
new increment has begun, customer will be billed for entire increment.
Hourly Premises Work Charge- Applies for customer requested installations, moves or changes at
the customer’s premises for each one hour increment. Once a new increment has begun,
customer will be billed for entire increment.
Records Work Charge- This charge applies once per occurrence for the following transactions:
Changes in listed name or address; Changes in method of billing for services; Adding additional
listings or other types of special listings.
Charge Description
Initial Service Connection Charge
Line Connection Charge
Hourly Premises Work Charge (Hourly)
Subsequent Service Connection
Rates
$34.85
$17.50
$90.00
$7.50
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
IL Local Services Price Guide
Original Page 95
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
Issued: May 1, 2016
SECTION 9- MISCELLANEOUS SERVICES
9.3
Restoration of Service
A restoration charge applies to the re-establishment of service and facilities suspended because of
nonpayment of bills and is payable at the time that the re-establishment of the service and facilities
suspended is arranged for. The restoration charge does not apply when, after disconnection of
service, service is later re-established.
Rates
Per occasion
Non-Recurring
Residential
Business
$35.00
$48.00
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
IL Local Services Price Guide
Original Page 96
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
Issued: May 1, 2016
SECTION 10- SPECIAL ARRANGEMENTS
10.1
Special Construction
Where the Company furnishes a facility or service for which a rate or charge is not specified in the
Company's price lists, charges will be based on the costs incurred by the Company and may
include:
(A) non-recurring type charges;
(B) recurring type charges;
(C) termination liabilities; or
(D) combinations thereof.
10.2
Termination Liability
To the extent that there is no other requirement for use by the Company, a termination liability may
apply for facilities specially constructed at the request of the Subscriber.
(A)
(B)
The termination liability period is the estimated service life ofthe facilities
provided.
The amount ofthe maximum termination liability is equal to the estimated amounts
for:
(l)
Cost installed of the facilities provided including estimated costs for
rearrangements of existing facilities and/or construction of new facilities as
appropriate, less net salvage. Cost installed includes the cost of:
(a)
(b)
(c)
(d)
(e)
(f)
(g)
equipment and materials provided or used,
engineering, labor and supervision,
transportation, and
rights-of-way;
license preparation, processing, and related fees;
price list preparation, processing, and related fees;
cost of removal and restoration, where appropriate; and
any other identifiable costs related to the specially constructed or
rearranged facilities.
Windstream Norlight, LLC
4001 Rodney Parham Road
Little Rock, AR 72212
Issued: May 1, 2016
IL Local Services Price Guide
Original Page 97
Issued by: Vice President-Regulatory Strategy
LOCAL TELEPHONE SERVICE
Effective: May 2, 2016
SECTION 10- SPECIAL ARRANGEMENTS
10.2
Termination Liability (Cont.)
(C)
10.3
The applicable termination liability method for calculating the unpaid balance a
term obligation. The amount of such charge is obtained by multiplying the sum
of the amounts determined as set forth in Section 10.2 (B)(l) above, by a factor
related to the unexpired period ofliability and the discount rate for return and
contingencies. The amount determined in Section 10.2 (B)(l) above, shall be
adjusted to reflect the redetermined estimate net salvage, including any reuse of
the facilities provided. This product is adjusted to reflect applicable taxes.
Individual Case Basis (ICB) Arrangements
Arrangements will be developed on a case-by-case basis in response to a bona fide request from a
Subscriber or prospective Subscriber to develop a competitive bid for a service offered under this
price list. Rates quoted in response to such competitive requests may be different than those
specified for such services in this price list. ICB rates will be offered to the Subscriber in writing
and on a nondiscriminatory basis.
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