DataCard | CP60 | Install guide | DataCard CP60 Install guide

11111 Bren Road West
Minnetonka, MN 55343-9015
952.933.1223
952.933.7971 FAX
July 2005
558871-201 Rev. E
CP60 Printer Guide
Dealer information:
Datacard is a registered trademark of DataCard Corporation.
July 2005
558871-201 Rev. A
Information resources for the CP60 Card Printer
CP60 Quick
Install Guide
The Quick Install Guide, packed at the top of the printer
carton, shows you the steps to install the printer.
For detailed installation information, see e-Guide/
InfoCent.chm on the driver CD-ROM.
CP60 Printer
Guide
The Printer Guide (this document) contains operating
information for the printer. It also tells you how install
the printer.
Info Central
For in-depth information about using the printer, install
Info Central on a Windows PC, then click the icon on
the desktop. (Insert the Card Printer CD-ROM and
choose User Information to install Info Central.)
Describes how to set up the printer and your data
stream to use the Open Card data format.
Find the Guide on the Open Card CD-ROM, shipped
only with the Open Card option.
Data
Formatting
Guide
For help with questions not addressed by other CP Series printer information, contact your dealer.
Dealer
Customer Care Contact the Datacard Customer Care Center at 1.800.328.3996 (U.S. & Canada) or 1.952.988.2316
(worldwide).
About the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Set up the network printer . . . . . . . . . . . . . . . 30
The outside of the printer . . . . . . . . . . . . . . . . 1
Set the Data Format . . . . . . . . . . . . . . . . . . . . 34
The inside of the printer. . . . . . . . . . . . . . . . . . 3
Set up for your card design . . . . . . . . . . . . . . 35
Features and options. . . . . . . . . . . . . . . . . . . . 3
SNMP Support . . . . . . . . . . . . . . . . . . . . . . . . 36
Loading cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Print a card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Loading print ribbon . . . . . . . . . . . . . . . . . . . . . . . . 7
From the CP Driver . . . . . . . . . . . . . . . . . . . . 37
Power on the printer . . . . . . . . . . . . . . . . . . . . . . . . 9
Using the Open Card data format . . . . . . . . . 38
The LCD panel . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Cleaning the printer . . . . . . . . . . . . . . . . . . . . . . . . 39
Make a printer test card . . . . . . . . . . . . . . . . . . . . 13
Data formats for the CP60 Card Printer . . . . . . . . 15
Cleaning the printer rollers . . . . . . . . . . . . . . . 41
Getting the most out of your printer . . . . . . . . . . . . 43
CP Driver data . . . . . . . . . . . . . . . . . . . . . . . . 16
Printer LCD settings . . . . . . . . . . . . . . . . . . . . . . . 45
Open Card data format . . . . . . . . . . . . . . . . . 17
LCD menu system . . . . . . . . . . . . . . . . . . . . . 46
Data formats summary . . . . . . . . . . . . . . . . . 19
View status settings . . . . . . . . . . . . . . . . . . . . 47
Printer Installation . . . . . . . . . . . . . . . . . . . . . . . . . 21
Site requirements . . . . . . . . . . . . . . . . . . . . . 22
Useful tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Network installation . . . . . . . . . . . . . . . . . . . . . . . 25
View the Serial Number . . . . . . . . . . . . . 47
View the Firmware Revision . . . . . . . . . . 48
View Card Counts . . . . . . . . . . . . . . . . . . 49
View the Data Format . . . . . . . . . . . . . . . 50
Prepare the printer for installation . . . . . . . . . 26
View the Network Address Mode,
IP Addresses, and MAC Address . . 51
Connect the printer to the network . . . . . . . . 27
Change settings . . . . . . . . . . . . . . . . . . . . . . . 53
539398-201
Page iii
Page iv
Set LCD Backlighting . . . . . . . . . . . . . . . 53
SY-01310 Flash Error . . . . . . . . . . . . . . 73
Set the Data Format . . . . . . . . . . . . . . . . 54
SY-01312 Flash error . . . . . . . . . . . . . . 74
Set the Address Mode . . . . . . . . . . . . . . 55
SY-01314 Flash Error . . . . . . . . . . . . . . 75
Set the IP Address, Subnet Mask,
and Gateway Address. . . . . . . . . . . 57
SY-01317 Memory Error . . . . . . . . . . . . 76
Set the K Power . . . . . . . . . . . . . . . . . . . 59
SY-01327 Data Error . . . . . . . . . . . . . . . 79
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . 61
SY-01331 Comm Error . . . . . . . . . . . . . 80
Printer supplies . . . . . . . . . . . . . . . . . . . . . . . 63
SY-01332 Hardware Error . . . . . . . . . . . 81
Color print ribbon . . . . . . . . . . . . . . . . . . 63
MS-01401, MS-01402, MS-01403
Mag Stripe Data . . . . . . . . . . . . . . . 82
Monochrome and Topcoat ribbon . . . . . 63
Monochrome print ribbon . . . . . . . . . . . . 63
Cleaning supplies . . . . . . . . . . . . . . . . . . 64
Printer messages . . . . . . . . . . . . . . . . . . . . . . . . . 65
DM-00760 Duplex Error . . . . . . . . . . . . . 66
DM-00762 Duplex Jam . . . . . . . . . . . . . 67
DM-00765 No Duplex. . . . . . . . . . . . . . . 68
DM-00767 Duplex Jam . . . . . . . . . . . . . 69
SY-01325 Data Error . . . . . . . . . . . . . . . 77
MS-01404, MS-01405, MS-01406
Mag Stripe Error . . . . . . . . . . . . . . . 83
MS-01407, MS-01408, or MS-01409
Mag Stripe Error . . . . . . . . . . . . . . . 84
MS-01410, MS-01411, or MS-01412
Mag Stripe Error . . . . . . . . . . . . . . . 85
MS-01413, MS-01414, or MS-01415
Mag Stripe Error . . . . . . . . . . . . . . . 86
SY-01305 Data Error . . . . . . . . . . . . . . . 71
MS-01417, MS-01418, MS-01419,
MS-01420, MS-01421 Card Jam . . 87
SY-01306 Data Error . . . . . . . . . . . . . . . 72
MS-01424 Mag Stripe Error. . . . . . . . . . 89
IS-01206 No Card Picked . . . . . . . . . . . 70
MS-01425 Mag Stripe Error . . . . . . . . . . 91
PR-01721 EEPROM Error . . . . . . . . . . 106
MS-01426 EEPROM Error . . . . . . . . . . . 92
PR-01723 Hardware Error . . . . . . . . . . 107
MS-01427 or MS-01428 Mag
Stripe Error . . . . . . . . . . . . . . . . . . . 93
PR-01724 Ribbon Break . . . . . . . . . . . 109
MS-01429 Mag Stripe Data . . . . . . . . . . 94
PR-01730 Printhead Error . . . . . . . . . . 112
MS-01430 Mag Stripe Error . . . . . . . . . . 95
PR-01737 Ribbon Low. . . . . . . . . . . . . 113
MS-01435 No Mag Stripe. . . . . . . . . . . . 96
PR-01738 Ribbon Error . . . . . . . . . . . . 114
PR-01726 Ribbon Out . . . . . . . . . . . . . 111
PR-01703 Printhead Error . . . . . . . . . . . 97
SC-01804 No Smart Card . . . . . . . . . . 115
PR-01705, PR-01706 Card Jam . . . . . . 99
Safety and compliance (FCC). . . . . . . . . . . 124
PR-01710 EEPROM Error . . . . . . . . . . 101
Regulatory compliance . . . . . . . . . . . . 124
PR-01715, PR-01716 Cover Open . . . 102
Liability statement . . . . . . . . . . . . . . . . 126
PR-01718 Printhead Temp . . . . . . . . . 103
Safety. . . . . . . . . . . . . . . . . . . . . . . . . . 127
PR-01719 Printhead Error . . . . . . . . . . 104
Acknowledgments . . . . . . . . . . . . . . . . 128
PR-01720 Ribbon Error . . . . . . . . . . . . 105
Page v
Page 1
About the printer
This guide applies to CP60 Card Printer. The information also applies to the SP60 Card Printer. The printers
include the Built-in Ethernet feature and can include the Open Card option.
The outside of the printer
Duplex Module: Optional module at the back of the
printer that turns the card to print the other side.
Printer Cover.
Latch: Lift the latch to open the printer cover.
Input Hopper: Open the cover to load blank cards.
LCD Panel: Shows the printer status and any
messages. Use the LCD panel to change network
settings.
Ready Key: Push to pause or resume the
printer.
The Status Light helps you understand printer operation.
See "The LCD panel" on page 10 for details.
Output Hopper: Remove completed cards.
Ports are located on the left side of the printer.
Network Port: Use the Ethernet port to connect a printer
with the Built-in Ethernet feature.
USB Data Port: Connect the data cable to the printer.
ALL printers have this port.
Manual Advance Knob: Use to move a card in the
printer or to turn rollers.
Power Receptacle: Plug in the power supply to power
on the printer.
Security Lock Receptacle: Connect the optional
security lock to the opening under the ledge of the
printer (not visible in this drawing).
Cable Guides: Place the data cable in the guides. (You
can also place the power cable in the guide.)
Optional Smart Card USB Port: See "Features and
options" on page 3.
Optional Smart Card Serial Port: See "Features and
options" on page 3.
Page 2
Page 3
The inside of the printer
Cover Arm: Holds the cover and printhead cartridge in place.
Printhead Cartridge: Applies the image to the card. The label
includes”YMC” for color or “K” for monochrome printheads.
Print Ribbon Cartridge (shown with color print ribbon).
Printer Label: Includes the serial number and model information
(located on the left side of the printer and not visible in this drawing).
Cleaning Roller (not visible in this drawing): Removes dust
and debris from cards.
Features and options
Features and options are identified on the printer label:.
•
Printers have a MAC address label.
•
Printers with “U” printing can print one color
(monochrome) only. “C” printing is full-color or
monochrome (with specific ribbons).
•
All CP60 printers have a USB data connection. They
also have one of the following:
— Built-in Ethernet (Net) connection
— Open Card (OC) data format and Built-in Ethernet
•
Printers can include a duplex (2) module.
•
A magnetic stripe module can be a three-track (IAT)
module.
•
Printers can have a 100-card (H1) or 200-card (H2)
input hopper. The input hopper can have a lock (K1).
•
An optional smart card module can have:
— Combination smart card reader (SC347) with
contact and contactless reader. Visible inside the printer;
includes a USB port on the printer.
— Contactless iCLASS® (SC205) or HID® (SC202) reader;
includes a USB port.
— Contact station (SC400): Visible inside the printer; includes
a serial port.
Page 4
Page 5
Loading cards
1
Open the input hopper cover.
2
Remove cards from the original package.
Tips: Handling cards
•
Cards can stick together: Slide or fan cards to separate the
edges.
•
Do not touch the surface of cards before printing them. (Oils
on hands will reduce printing quality.)
•
Handle cards by the edges or wear gloves.
•
Orient all cards the same way.
3
Place the cards in the input hopper.
The diagram shows the typical locations for the
magnetic stripe and smart card chip.
4
Push the input hopper cover closed until it
latches.
Magnetic stripe
Smart card chip
See Info Central for current information about cards to use in the printer.
Page 6
Page 7
Loading print ribbon
1
Open the printer cover.
2
Remove the ribbon cartridge.
3
Remove both used ribbon spools from the cartridge (if
present).
Tips: Handling print ribbon
•
Keep unused ribbon in the original package.
•
Don’t place ribbon on a dusty or dirty surface–dirt
could damage the printhead.
4
Run a cleaning card and replace the cleaning sleeve
at the same time that you load a new print ribbon. See
"Cleaning the printer" on page 39 for the steps to
follow.
5
Load the new roll of print ribbon on the cartridge.
— Put the full spool of ribbon on the supply spindle of the
ribbon cartridge. Push until the spool clicks onto the
spindle.
— Put the empty take-up spool on the spindle with the solid
black gear. Push until the spool clicks onto the spindle.
6
Replace the loaded ribbon cartridge in the printer.
— Make sure both spindles rest in the black supports on the
left side of the printer.
— Make sure the ribbon cartridge handle rests in the
supports on the right side of the printer.
— Make sure to install the full, new spool toward the input
hopper of the printer.
Close the printer cover. Press down firmly to latch it.
Page 8
Page 9
Power on the printer
Plug in the printer to power it on. The printer does not
have a power switch.
1
Make sure the power supply cord connects to the
printer power receptacle (1).
2
Connect the power cord to the power supply (2).
3
Connect the power cord to the power outlet (3).
4
The printer powers on and the Status Light is amber.
5
When the printer is ready to print cards, the Status Light displays
steady green.
The printer must be connected to a computer (locally or through a
network) to print cards. See "Printer Installation" on page 21.
Tips for printer power
•
Wait while the printer initializes.
•
Follow the guidelines for your organization about when to power
the printer on and off.
The LCD panel
The CP60 Card Printer with built-in Ethernet includes an LCD panel.
The LCD panel has a 2-line display, four keys, and the Status light.
This section describes what you need to know when printing cards.
See "Printer LCD settings" on page 45 for detailed information about
viewing and changing network settings.
The LCD panel provides the following:
•
Current State (line 1): Shows whether the printer is ready to
print, is busy, or is paused.
— Press the Ready
(undo pause).
key to pause or resume the printer
•
Data format (line 2): The type of data the printer is ready to
accept.
•
Printer messages: The display shows the message number
and a short description of the problem.
— Fix the problem and then press the Ready key to clear the
message. Repeat if another message is displayed.
Page 10
Page 11
— See "Printer messages" on page 65 for details about messages.
•
Status: Information about the printer, including printer card
counts and network settings. To view status details:
— Press the Enter key
to move to the Main Menu.
— Press the Enter key again to enter the Status Menu.
— Press the Up Arrow
or Down Arrow
scroll through the Status Menu choices.
— Press the Enter key to view the data.
key to
— Press the Enter key again to return to the menu.
— Scroll to “Exit” and press the Enter key to leave a choice.
Repeat as needed to leave the menus.
See "Printer LCD settings" on page 45 for details about viewing
and changing settings.
Page 12
Page 13
Make a printer test card
1
Power off the printer.
2
Confirm that cards and print ribbon are
loaded in the printer.
— If the printer has a magnetic stripe
module, the card for a printer test card
must have a magnetic stripe.
— If it is a three-track module, be sure to use
blank cards with the correct coercivity (the
default is high coercivity cards, which are
shipped in the Starter Kit.)
— If the printer has been installed previously and has used a
custom magnetic stripe format, you might need to set the printer
to use the default encoding format for the module. See Info
Central for information on Magnetic stripe setup.
3
Power on the printer (1). Within 5 seconds, press and hold the
Ready key (2), as shown in the illustration. Hold the Ready key
firmly until the printer sounds three tones and displays “Printer Test
Card” on the LCD panel, usually about 15 to 30 seconds.
4
Release the Ready key and observe the printer. You hear the
internal components initialize and the printer starts processing the
card.
5
After it is printed, remove the card from the output hopper.
Tips for success
•
Allow 30 to 60 seconds for the printer to begin printing the test card.
•
The status light will flash green while the printer is processing the data.
•
If the status light is steady amber and the printer beeps, the printer is paused. Press the Ready key once to
un-pause the printer.
•
If the printer test card did not print successfully, try the procedure again, making sure you follow the
instructions. If the test card does not print, or if the printer does not initialize, contact your service provider.
•
The test card has the pattern shown. (The pattern will be monochrome dots, not colored dots, if the printer
uses a monochrome ribbon.)
Page 14
Page 15
Data formats for the CP60 Card Printer
All CP60 printers are shipped with the CP Driver CD-ROM, and can print cards sent by the CP Driver (when the
Data Format is set to CP Driver). The printer can also be purchased with the Open Card option. Printers with the
Open Card option can also print cards using the Open Card data format (when the Data Format is set to Open
Card). This section describes the requirements and functionality of each format.
CP Driver data
The printer can be used with the CP Driver installed on a PC. The CP Driver receives
data from your Windows application and formats it for the printer. The printer can print
one or both sides of the card (duplex printing), print in landscape or portrait
orientation, and print in full color or one color.
The driver formats (renders) the data for each card. It can accept text, photos,
backgrounds, logos and other elements such as bar codes if they are supported by
the Windows application. With the corresponding options, the printer can encode a
magnetic stripe on the front or back of the card and read or program a smart card.
The sample card on this page is printed when you use the “Print Sample Card” button
of the Printer Toolbox, which is part of the CP Driver. It shows typical features of a
card printed using the CP Driver and the printer (with a full-color ribbon).
When you print from the CP Driver, any errors on the printer cause a message to be
displayed on the PC, in addition to being displayed on the printer LCD panel. For best
results, use buttons on the message box to clear the message from the printer and driver. (This also clears the
message from the LCD panel.) Using the driver provides you with advanced features including retrying the card.
Page 16
Page 17
Open Card data format
The Open Card data format uses ASCII data. Any host computer that can generate an ASCII (text) data stream
and send it to the printer using TCP/IP (or TCP/IP with LPD/LPR) can send card data using the Open Card data
format. Organizations that use operating systems other than Windows can print cards without inserting a PC
between the host computer and the printer (provided that the systems can generate an ASCII data stream).
The Open Card feature provides two methods for specifying the format of the data; supported Open Card
commands and Card Layout menus in the printer. For organizations that currently send data tagged with Open
Card commands to a printer or embosser, the printer can produce printed cards from the same data stream. Or,
you can use the Card Layout menus to define card designs that reside in the printer and format the data.
The Open Card feature supports printing text, printing bar codes, printing logos, and encoding magnetic stripe
data on a card. For text, you can choose from several fonts and sizes that are printer-resident. For bar codes, you
can also choose from several bar code fonts (for different types of bar codes) and sizes. For graphics, you can
download up to four black-and-white logo files to the printer and choose where to place the files on the card. The
printer does not provide the ability to download a different graphic for each card. Each text or graphic field can be
rotated independently. In addition, the entire card design can be rotated to change the relationship of printing to
the magnetic stripe.
For magnetic stripe data, you can define encoding formats in the printer (using Printer Diagnostics) and then
send up to three tracks of data (with a magnetic stripe option). For some features, you must use a PC running the
CP Driver and Printer Diagnostics to configure the printer. After configuring, you can use the host computer to
send Open Card data and print cards.
The Open Card format supports printing with one color on one side of the card in landscape mode. If you use a
full-color ribbon in a full-color printer when you send Open Card data, the printer will use only the K panel in the
ribbon and ignore the color and topcoat panels. The magnetic stripe (if it is encoded) must be located on the side
of the card opposite the printing.
The following card shows some of the features available using the Open Card format.
When you use the Open Card format, messages are displayed on the printer LCD panel. This guide provides
information for fixing problems. Use the Ready key on the LCD panel to clear the message from the printer.
The Open Card features are typically used with an Ethernet connection and a network. You can also use the
Open Card data format through the printer USB port when using a print server. See the Data Formatting Guide
for details on using the Open Card format.
See "Network installation" on page 25 for details on installing and setting up the printer for the data format you
choose.
Page 18
Page 19
Data formats summary
The following table summarizes the requirements and features for each data format.
Open Card
CP Driver
Source of data
Any host computer that produces
an ASCII data stream and uses
TCP/IP (RAW or LPD/LPR)
Windows application (with the
CP Driver running on a Windows
PC)
Data formatted by
Open Card commands or Card
Layout menus
CP Driver running on a Windows
PC
Type of connection
Ethernet port
Ethernet or USB ports
Printer Messages
Displayed on LCD panel
Displayed in Windows message
boxes and on LCD panel
Configuration tools
•
•
•
•
•
Network configuration utility
and LCD panel
Telnet to use Card Layout
menus (optional)
Text editor or batch process
to insert Open Card
commands in data (optional)
Printer Diagnostics (on PC
with CP Driver))
•
•
•
Network configuration utility
and LCD panel
Printer Toolbox
Printer Properties and
Printing Preferences
Printer Diagnostics (on PC)
Features:
• Print on both sides
• Portrait or landscape
orientation
• Rotate card 180 degrees
• Rotate fields
• Full-color or monochome
printing
• Unique graphics on each
card
• Different design for each card
• Magnetic stripe encoding
• Smart Card programming
Open Card
CP Driver
•
•
No
Landscape only
•
•
Yes
Both
•
•
•
Yes
Yes
Monochrome only
•
•
•
•
Up to 4 downloaded logos on
a card
No
Yes
No
•
Yes
Yes (using an application)
Yes (with full-color printing
feature)
Yes
•
•
•
Yes
Yes
Yes
•
•
•
Example:
Page 20
Page 21
Printer Installation
This section describes the following:
•
Site requirements
•
Useful tools for network installation and setup
•
Preparing the printer for installation
•
Connecting the printer to the network
•
Setting up the printer on the network
•
Setting up the printer for your card design
•
SNMP (Simple Network Management Protocol) support
Site requirements
Operating environment
•
Relative humidity: 20% to 80% non-condensing
•
Temperature: 60° F to 95° F (15° C to 35° C)
Electrical requirements
•
The power supply is rated at 100-240 VAC, 50-60
Hz, 1.8 amp. (It adjusts to any power within this
range.)
•
Single phase, 3-wire, grounded receptacle only.
Physical requirements
•
The printer weighs less than 11.5 pounds (5.3 kg).
The weight depends on the supplies and options
installed.
•
Printer dimensions are 21.5 inches (546 mm) long, and 7.8 inches (198 mm) wide. The 100-card input hopper
is 9.5 inches (241 mm) high and the 200-card hopper is 11.9 inches (302 mm) high.
•
The clearances required are 1 inch (25 mm) at the back, 2 inches (51 mm) on the left side, and 10.5 inches
(267 mm) above the printer latch to open the cover.
Page 22
Page 23
Useful tools
When you set up a CP60 Card Printer with Built-in Ethernet feature, you might use several tools. These tools are
part of the network operating system and a computer operating system; they are not provided with the printer.
•
Network configuration utility
When the printer is set up on the network where cards are produced, network support personnel use one or
more utilities to view and monitor the network. The CP60 printer was tested with HP® Web Jetadmin® on
Windows XP (service pack 2).
•
Command prompt
If you are not using the CP Driver, you can use a command prompt to type commands and use utilities to set
up the printer. You might also find a command prompt helpful for network testing.
•
Ping
Ping is a network utility that obtains a response from a device connected to the network. It is a quick way to
query an IP address to verify that it is functioning on the network. The printer responds to Ping.
If the printer includes the Open Card option and you plan to send Open Card data, you might use several
additional tools, including the following:
•
Telnet
Most operating systems include a telnet utility. The CP60 printer with the Open Card option provides Card
Layout menus through a telnet interface.
•
tiff2opencard
The Open Card CD-ROM includes the tiff2opencard utility, which you use to prepare logos (graphics) before
sending then to the printer.
•
file2prn
The Open Card CD-ROM includes the file2prn utility, which you use to send files, including logo files or
sample card files, to the printer.
See the Data Formatting Guide for more information about them.
Page 24
Page 25
Network installation
A networked printer is connected to a network without a computer (PC) between the printer and network.
Depending on printer options and your needs, the printer can be connected to a print server and then to the
network. A PC can connect to several networked printers at a time, and several PCs can connect to one
printer. To connect a printer to a network, you need the following:
•
An Ethernet network that uses the TCP/IP protocol and can run at 10 megabits per second (also called
10base-T), or a faster network (such as 100 megabits per second) that automatically switches to the printer
speed of 10 megabits per second.
•
A CP60 Card Printer with the Built-In Ethernet feature.
•
An Ethernet cable to connect the printer or print server to the network. An Ethernet cable is not supplied with
the printer.
•
Network configuration utility. Network support personnel use utilities to set up and monitor the network and
devices on the network.
•
PC connected to and communicating with the network.
— From the PC, you will set up the printer on the network and verify that the printer is connected to and
communicating with the network. The printer was tested with PCs running the Windows XP operating
systems and the CP Driver. CP60 printers with the Open Card option were also tested with a PC running
the Knoppix Linux Boot CD-ROM (version 3.3).
— When setting up the printer using an operating system with permissions, such as Windows XP, 2000, or
NT, make sure you are logged in as the Administrator. If networking is set up on the PC, log into the
network.
— When using the printer from an operating system with permissions, such as Windows XP, 2000, or NT,
users must have the same permissions as for a locally attached printer.
You can connect a CP60 Card Printer using a print server if you choose. See "Connect the printer to the network"
on page 27 for details about supported print servers, additional equipment that might be needed, and how to
install the printer using a print server.
Prepare the printer for installation
Make sure you have done the following to prepare the printer:
1
Load print ribbon. See "Loading print ribbon" on page 7.
2
Load cards. See "Loading cards" on page 5.
3
Power on the printer. See "Power on the printer" on page 9.
— If the printer was previously installed on a network, it might take a few moments for the printer to initialize.
— If you power on the printer, if the Address Mode is DHCP (dynamic host configuration protocol), and if the
printer is not connected to a network, the IP Address will be blank. You can change the Address Mode to
Static IP, or you can connect it to a DHCP network after power on and wait a moment while the printer
obtains an IP Address.
4
View the LCD panel to make sure that the printer has powered on correctly. See "The LCD panel" on page 10.
5
Make a printer test card. See "Make a printer test card" on page 13.
6
Work with network support personnel to understand whether the network uses DHCP or static IP addressing.
If it uses static IP addressing, obtain the IP address, subnet mask, and gateway address from network
support personnel. (You can also use the default IP address in the printer.) DHCP is the printer default.
When you have successfully completed these steps, continue with installing the printer on a network.
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Connect the printer to the network
To connect the printer to the network, use one of the following methods:
•
Connect the printer using the Ethernet port (requires a CP60 Card Printer with the Built-in Ethernet feature).
•
Connect the printer using the USB port and a wired print server. The HP Jetdirect® 175x has been tested in
this usage.
•
Connect the printer using the USB port and a wireless print server. The HP Jetdirect 380x has been tested in
this usage.
On operating systems with permissions, such as Windows XP, 2000, or NT, make sure you are logged in as the
Administrator during setup. If networking is set up on the PC, log into the network.
Use the Ethernet port
1
Attach the Ethernet cable to the Ethernet port on the printer and to
the port for the network.
2
Continue with "Set up the network printer" on page 30.
Use the USB port and a wired print server
1
Connect the print server to the printer using a USB
cable.
2
Connect the print server to the network using an
Ethernet cable. See the setup information provided with
the print server.
3
Follow the instructions provided with the print server to
set it up on the network, and then see "Set the Data
Format" on page 34.
Tips for Success
•
Be sure to record the print server name or IP address,
which you need to send print jobs from a PC. Work with
your network support personnel if needed to obtain the
print server name and IP address.
•
You do not need to perform the steps in "Set up the
network printer" on page 30. Instead, set up the print
server on the network (step 3 above).
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Use the USB port and a wireless print server
1
Install the wireless network adapter,
including the driver files, to a nearby
PC. Follow the instructions provided
with the adapter to install it.
2
Change settings in the utility for the
wireless network adapter (if needed)
to match the default settings for the
wireless print server. Find the settings
in the print server information.
3
Power on the wireless print server. Do
not connect the print server to the
printer at this time.
4
Insert the wireless print server CD-ROM in the PC with the wireless
network adapter. Follow the instructions provided with the print server to
set it up on the network, and then see "Set the Data Format" on page 34.
Tips for Success
•
Network support personnel can provide the network settings to use.
•
Be sure to record the print server name or IP address, which you need to
send print jobs from a PC.
You do not need to perform the steps in "Set up the network printer" on page
30. Instead, set up the print server on the network (step 4 above).
Set up the network printer
Set the CP60 Card Printer with the Built-in Ethernet feature for the type of network addressing you plan to use.
Do not perform these steps if you use a print server to connect the printer to the network. First, view the current
mode of addressing:
1
Press the Enter key to enter the menu system.
2
Make sure “Status” appears on the second line and press the
Enter key.
3
Press the Up or Down Arrow key to scroll to “Network,” and
then press the Enter key.
4
Press the Up or Down Arrow key if needed to scroll to “Address
Mode,” and then press the Enter key.
5
The display shows the address mode, which can be DHCP
(default) or Static IP.
— If the address mode setting is the one you want to use, use
the Network Status submenus to retrieve the IP address,
subnet mask, gateway address, and, if needed, the MAC
address values from the printer:
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— Press the Enter key to leave the current value.
— Press the Up or Down Arrow key to scroll to a value
and press Enter to view the value.
— Exit to the Main Menu and continue with "Set the Data
Format" on page 34.
— If you need to change the address mode, continue with
these steps.
6
Exit from the Network Status menu and from the Status Menu
to return to the Main Menu. Press the Up or Down Arrow key
to scroll to “Configuration,” and then press the Enter key.
7
Press the Up or Down Arrow key to scroll to “DHCP/Static IP”
and then press the Enter key.
8
Press the Up or Down Arrow key to choose the address mode
you want and then press the Enter key.
— If you choose DHCP, the display shows “Apply/Restart” on
line 2. If you are not connected to a DHCP network, the IP
address will be blank until you connect the printer to the
network. Continue with step 9.
— If you choose Static IP, the second line of the LCD panel
shows “IP Address.”
— Work with your network personnel to obtain the IP
address, subnet mask, and gateway address. Enter
these as described next.
— Press the Enter key to choose “IP Address.” The printer
shows the current IP address and a cursor appears
under the first byte of the address. (The address byte
shows 3 digits when it can be changed and the cursor
appears under the right-most digit.)
— Press the Up or Down Arrow key to change the address.
(Press and hold the Up or Down Arrow key to change
the value quickly.)
— When the first byte is correct, press the Enter key to
move to the second byte.
— Repeat for the third and fourth byte of the IP address.
When you press the Enter key after the fourth byte of the
address, “Subnet Mask” appears on the second line of
the LCD panel.
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— Press the Enter key. The current value appears with the
cursor under the first byte. Use the same process as for the
IP address to set the subnet mask. When you press the
Enter key after the fourth byte, “Gateway Addr” appears.
— Press the Enter key. The current value appears with the
cursor under the first byte. Use the same process as for the
IP address to set the gateway address. When you press the
Enter key after the fourth byte of the gateway address,
“Apply/Restart” appears.
9
Press the Enter key to apply the value(s) and restart the printer.
The Status light shows amber (yellow) and then blinks green.
Internal printer components move and the LCD panel changes
to show “Printer Ready” on the first line.
Set the Data Format
This section applies only to the CP60 printer with the Built-in Ethernet and Open Card features. Before you send
any data to the printer, set the data format so the printer can receive the data you send.
1
Press the Enter key to enter the menu system.
2
Press the Up or Down Arrow key to scroll to “Configuration”
and press the Enter key.
3
Press the Up or Down Arrow key to scroll to “Data Format”
and press the Enter key.
4
Press the Up or Down Arrow key to display the data format
you want on the second line of the display and press the
Enter key.
5
The “Apply/Restart” prompt appears on the second line of the
display. Press the Enter key to confirm the data format choice
and restart the printer.
6
You can choose Exit to leave without changing the data format.
Press the Enter key repeatedly to leave the menu system.
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Set up for your card design
The steps to set up for your card design depend on the Data Format you use.
Set up for CP Driver
1
Install the CP Driver. Choose “Direct Network” when installing the printer.
2
Install Info Central.
3
Open Info Central. In the contents list, locate the “Network Installation” topic in the “Installation” book. Scroll
down to the steps for your type of connections—wired or wireless—to complete driver installation.
4
In Info Central, locate the “Setting up for your card design” book. Follow the guidance provided to complete
driver and printer setup.
Set up for the Open Card data format
The Open Card option is required to use the Open Card data format. See "Features and options" on page 3 to
determine whether you have the Open Card option.
1
Prepare the data by using Open Card commands. (At a minimum, use the Start and End Data commands.)
2
Use the Card Layout menus available through the printer Telnet interface to set up a card design.
3
See the Data Formatting Guide for more information.
SNMP Support
The CP60 Card Printer with the Built-in Ethernet feature supports the following SNMP (simple network
management protocol) features:
•
The printer has an SNMP agent which supports the printer MIB (management information block) and MIB-II.
The agent supports SNMPv1 and SNMPv2c.
•
If you connect the printer to the network using a print server, the print server can provide SNMP data about
itself (if supported). You cannot obtain SNMP data about the printer through a print server. SNMP data about
the printer is only available through the printer Ethernet port; if you require SNMP data about the printer and
use a print server to send data, you must also connect the printer Ethernet port to the network to provide the
SNMP data.
•
The MIB-II is described in RFC (request for comment) 1213 and includes RFC 2233, the Interfaces Group
MIB using SMI v2.
•
The printer MIB is described in RFC 1759 (which requires inclusion of part of the Host Resources MIB, RFC
1514).
•
For more information about SNMP standards, see the RFC pages of the Internet Engineering Task Force
Web site at http://www.ietf.org/rfc.html.
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Print a card
First, make sure the printer is installed and ready (see "Printer Installation" on page 21). Then, see "Data formats
for the CP60 Card Printer" on page 15 for features of each format.
From the CP Driver
The CP60 printer can receive card data from the CP Driver running on a Windows PC.
1
Using the LCD panel, select “CP Driver” as the data format. See "Set the Data
Format" on page 54 for the steps to follow.
2
In the application, select the CP Driver as the current printer. (Your printer might
have a different name.)
3
Choose the printer settings that correspond to the cards.
4
Set the paper size to CR80 Card 2.13" x 3.38." Set margins to match the driver.
5
Capture, format, and save the card data.
— Format the text to print using TrueType fonts.
— Text formatted as Black will print using the K (solid black) ribbon panel.
— Other colors are printed using the color panels (if you use a full-color print ribbon).
6
When the card data is ready, choose Print to send the card to the printer.
The card shown is the sample card printed from the Printer Toolbox. It shows the features available when printing
from the CP Driver using a full-color ribbon. (The card has less printing if using a monochrome ribbon.) See Info
Central for detailed information about set up and printing using the CP Driver.
Using the Open Card data format
A printer with the Open Card feature can receive card data from any host computer that sends an ASCII (text)
data stream using TCP/IP. Usually, you use an application on a host computer to collect and prepare the data
and then send it.
1
Using the LCD panel, select “Open Card” as the data format. See "Set the
Data Format" on page 54 for the steps to follow.
— The Open Card value does not appear in the list if the printer does not
have the Open Card option.
2
Define the card design or format. This step is part of setup, done before
the operator prints cards. Do one of the following:
— Use an application that sends Open Card commands and data to the
printer.
— Set up a card design using the Card Layout menus, and then use an
application that sends data to the printer.
3
Capture and save the data.
4
Choose Print to send the card to the printer.
See the Data Formatting Guide for details about Open Card commands and menus.
The card shown is a sample Open Card design. It shows features available when printing Open Card data.
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Cleaning the printer
Run a cleaning card and change the cleaning sleeve when
changing the print ribbon. Make sure that all cards sent to the
printer have completed printing before cleaning.
1
Open the printer cover (1).
2
Remove the replaceable cleaning roller and the ribbon
cartridge (2).
3
Open the input hopper cover (3).
4
Remove unprinted cards from the input hopper (4).
5
Open the cleaning card package and remove the cleaning
card.
1
1
1
1
2
2
2
3
6
Insert the cleaning card into the input hopper (5), just past the
roller.
7
On the LCD panel, press the Enter key to view the Main
Menu.
8
Press the Up Arrow or Down Arrow key to display
“Diagnostics” and then press the Enter key.
4
5
9
Make sure “> Cleaning Card” is displayed on the second line of
the LCD panel and press the Enter key.
The printer moves the card through the printer several times
and ejects the card. Wait a few minutes to allow the rollers to
dry for best printer operation and print quality.
10 Slide the used cleaning sleeve off the spindle.
11 Discard the used cleaning card and used sleeve.
1
12 Place a new cleaning sleeve on the spindle (1).
13 Remove the protective cover from the sleeve (2).
14 Insert the replaceable cleaning roller (with a new cleaning sleeve) into
the printer (3).
2
15 Replace the ribbon cartridge, close the printer cover, load cards, and
resume printing.
Cleaning tips
•
Use the cleaning card as soon as you open the package. The cleaning
solution on the card evaporates after a few minutes.
•
Some card features, such as signature panels and magnetic stripes, can
require more frequent cleaning of the printer.
•
If you use StickiCard™ adhesive-backed cards, use a cleaning card
more often, such as after printing every 100 cards. The printer might also
need additional cleaning. See “Cleaning the printer rollers” on page 41.
3
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Cleaning the printer rollers
The printer rollers move the card during printing or cleaning
operations. Clean the rollers when problems occur such as:
•
Repeated card jams
•
Cards are not being picked, repeatedly
•
Colors are not aligned on the printed card
Use the cleaning pen to clean printer rollers.
1
Clean the pick roller:
a
Open the input hopper and remove all cards from the input
hopper.
b Remove the cap from the cleaning pen. Hold the end of the
cleaning pen against the pick roller.
c Use the LCD panel to run a cleaning card. See "Cleaning
the printer" on page 39. Do not insert a cleaning card! The
printer moves the rollers when it attempts to pick the card.
d Slowly move the pen over the surface of the pick roller.
e Lightly wipe any dirt from the end of the cleaning pen onto a
clean cloth or paper. Move the cleaning pen to another area
of the roller.
f Repeat steps c through e until no more dirt appears on the
pen.
2
Clean the permanent cleaning rollers (at location 1),
transport area rollers (at locations 2, 3, 4, 5), and duplex
rollers (at location 6) following the same procedure
used for the pick rollers.
6
— Wait a few minutes to allow the rollers to dry for
best printer operation and print quality.
3
Replace the print ribbon cartridge and replaceable
cleaning roller. Close the printer cover.
4
Replace cards in the input hopper.
5
Print a card to verify the quality of printing.
45
4
33
22
1
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Getting the most out of your printer
To get the best quality cards and to maintain printer performance, follow these tips for success:
•
Use the best quality cards available with a smooth, glossy PVC surface and print them only
once. Make sure options, such as a signature panel or a magnetic stripe, are high quality.
•
Match the card design and the supplies you use to obtain the results you want.
— Edge to edge printing requires high-quality cards and can require fine-tuning the printer
(using the CP Driver) and the card design (using ID software).
— Locate bar codes at least 0.25 inches from other printing and from the edge of the card.
Make sure the color used to print the bar code works in your bar code readers.
— Do not print closer than 0.1 inch from a signature panel, magnetic stripe, or smart card
chip. Obtain information from your card manufacturer about card features and placing
design elements on the card.
— Do not apply topcoat over a magnetic stripe, signature panel, or smart card chip.
— Avoid placing an image or important data on the other side of the card from a magnetic
stripe, smart card chip, or signature panel.
•
Follow instructions carefully when replacing supplies, correcting problems, cleaning the
printer, and replacing parts.
•
Use cables that meet specifications and connect them correctly.
•
Keep cards and Datacard®-certified supplies on hand and store them safely.
•
Keep the printer clean and keep the area around the printer clean.
If you use the CP Driver and a PC to print cards, see Info Central for detailed information about:
•
Setting up the printer for the card design
•
Making cards
If you use the Open Card data format, see the Data Formatting Guide for detailed information
about:
•
Card Layout menus in the printer, used to create a card design
•
Open Card commands supported by the printer
•
Tools to use when using the Open Card data format
For either data format, see Info Central for information about:
•
Changing printer settings
•
Troubleshooting
•
Supplies and parts, and specifications for them
The Data Formatting Guide is available on the Open Card CD-ROM shipped with the Open Card
option. It is also available to service providers on the PartnerPage.com (SM) Web site.
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Printer LCD settings
Using the LCD panel, you can:
•
View settings and data
•
Change settings
•
Run a cleaning card
Tips for success
•
You can access menus where you can view or change settings when the printer displays “Printer Ready” on
line 1 of the display.
•
If you are using the menus and stop pressing keys, the printer will return to the “Printer Ready” display after 2
minutes of inactivity. Any changes not applied will be lost.
•
To leave a selection without changing the value, press the Up or Down Arrow key to scroll to Exit and then
press the Enter key.
•
If you have the CP Driver installed and communicating with the printer, suspend communication using the
Printer Toolbox before changing values. If you change the data format, unexpected cards might be printed. If
you change IP addresses, communication with the printer can end unexpectedly.
LCD menu system
The menu system has three major branches. Use the Status menu to view settings and data about the printer.
Use the Configuration menu to change settings. Use the Diagnostics menu to run a cleaning card.
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View status settings
Begin when the LCD panel shows “Printer Ready” on line 1 of the display. To view Status information:
1
Press the Enter key to enter the menu system.
2
Make sure “Status” appears on line 2 and press the Enter key. You are now in the
Status Menu.
View the Serial Number
1
With “Status Menu” displayed on line 1, press the Up or Down Arrow key if needed
to display “Serial Number” on line 2.
2
Press the Enter key. The display shows the serial number.
3
Press the Enter key to return to the Status menu.
4
Press the Up Arrow or Down Arrow keys to scroll to “Exit” on line 2.
5
To print cards, press the Enter key repeatedly (with “Exit” displayed on line 2) to
return to the “Printer Ready” display.
View the Firmware Revision
Use the firmware revision display at the request of your service provider, or to decide whether to use the firmware
update utility to update printer firmware.
1
With “Status Menu” displayed on line 1, press the Up or Down Arrow key if needed
to display “FW Revision” on line 2.
2
Press the Enter key. The display shows the firmware revision.
3
Press the Enter key to return to the Status menu.
4
Press the Up Arrow or Down Arrow keys to scroll to “Exit” on line 2.
5
To print cards, press the Enter key repeatedly (with “Exit” displayed on line 2) to
return to the “Printer Ready” display.
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View Card Counts
1
With “Status Menu” displayed on line 1, press the Up or Down Arrow key to display
“Card Counters” on line 2
2
Press the Enter key. “Card Count” appears on line 2.
3
Press the Enter key to view the total number of cards printed on this printer.
4
Press the Enter key to return to Card Counters. “Cycle Count” appears on line 2.
5
Press the Enter key to view the cycle count or press the Up or Down Arrow key to
display “Exit” on line 2.
6
To print cards, press the Enter key repeatedly to return to the “Printer Ready”
display.
A cycle is one pass of the printhead. With monochrome (K) ribbon, one cycle prints the
front of the card. A second cycle might print the back of the card. With full-color YMCKT
ribbon, each color panel uses one print cycle; the front of the card uses five print cycles.
View the Data Format
1
With “Status Menu” displayed on line 1, press the Up or Down Arrow key to display
“Network” on line 2.
2
Press the Enter key. “Address Mode” appears on line 2.
3
Press the Up or Down Arrow key to display “Data Format” on line 2.
4
Press the Enter key. The data format appears on line 2. Possible values are CP
Driver, Open Card, and Reserved.
5
Press the Enter key to return to the Network Status menu.
6
Press the Up or Down Arrow key to display “Exit” on line 2.
7
To print cards, press the Enter key repeatedly to return to the “Printer Ready”
display.
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View the Network Address Mode, IP Addresses, and MAC Address
1
With “Status Menu” displayed on line 1, press the Up or Down Arrow key to display
“Network” on line 2.
2
Press the Enter key. “Address Mode” appears on line 2. Press the Enter key to
view the address mode. The possible values are DHCP or Static IP.
3
Press the Enter key to return to the Status menu. “Data Format” is displayed on line
2.
4
Press the Up or Down Arrow key to display “IP Address” on line 2.
5
Press the Enter key to display the IP address. If the address mode is DHCP and the
printer is not connected to an active DHCP network, the IP address is blank.
6
Press the Enter key to return to the Status menu. “Subnet Mask” is displayed on
line 2.
7
Press the Enter key to display the subnet mask.
8
Press the Enter key to return to the Status menu. “Gateway Addr” is displayed on
line 2.
9
Press the Enter key to display the gateway address.
10 Press the Enter key to return to the Status menu. “MAC Address” is displayed on
line 2.
11 Press the Enter key. The MAC address, which is set in the factory, is displayed on
line 2.
If the MAC address needs to be changed, contact your Datacard® service provider.
12 Press Enter to return to the Status menu. “Exit” is displayed on line 2.
13 To print cards, press the Enter key repeatedly to return to the “Printer Ready”
display.
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Change settings
Begin when the LCD panel shows “Printer Ready” on line 1 of the display. To change settings:
1
Press the Enter key to enter the menu system.
2
Press the Up or Down Arrow key to scroll to “Configuration” on line 2.
3
Press the Enter key. You are now in the Configuration menu.
Set LCD Backlighting
1
With “Configuration” displayed on line 1, press the Up or Down Arrow key if needed
to display “LCD Backlight” on line 2.
2
Press the Enter key to display the current value.
3
Press the Up or Down Arrow key to change the backlighting. The display changes
to show the effect of the new value.
4
When the backlighting reaches the level you want, press the Enter key. The display
remains at the new backlighting level and you return to the Configuration menu.
5
Press the Up or Down Arrow key if needed to scroll to “Exit” on line 2.
6
To print cards, press the Enter key repeatedly to return to the “Printer Ready”
display.
Set the Data Format
Tips for success
•
When you choose a data format, the printer might not operate properly if data in another format is sent.
•
If you have the CP Driver installed and connected to the printer, suspend communication using the Printer
Toolbox before changing values. If you change the data format, unexpected cards might be printed.
1
With “Configuration” displayed on line 1, press the Up or Down Arrow key if needed
to display “Data Format” on line 2.
2
Press the Enter key. The current data format value is displayed on line 2.
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3
Press the Up or Down Arrow key to display the data format you want. Possible
values are CP Driver, Open Card (requires the Open Card option), and Reserved.
The Reserved value is not supported.
4
Press the Enter key. “Apply/Restart” appears on line 2.
5
Press the Enter key to apply the value(s) and restart the printer.
6
If you did not choose a different data format, the display shows “DHCP/Static IP” on
line 2. Press the Up or Down Arrow key to scroll to “Exit” on line 2 to leave without
making changes.
When the printer restarts, the Ready light shows amber (yellow) and then blinks green.
Internal printer components move and the LCD panel changes to show “Printer Ready” on the first line.
Set the Address Mode
Tips for success
•
When you choose an address mode, you determine how the network address of the printer is assigned. The
possible values are DHCP and Static IP. DHCP stands for “Dynamic Host Configuration Protocol” and means
that the network assigns the IP address (and other values) to the printer. Static IP means that the IP address
is entered following the procedure in "Set the IP Address, Subnet Mask, and Gateway Address" on page 57.
Use the address mode requested by your network personnel.
•
If you have the CP Driver installed and connected to the printer from any PC, suspend communication using
the Printer Toolbox. If you change IP addresses, communication with the printer can end unexpectedly.
1
With “Configuration” displayed on line 1, press the Up or Down Arrow key if needed
to display “DHCP/Static IP” on line 2.
2
Press the Enter key. The current address mode value is displayed on line 2.
3
Press the Up or Down Arrow key to display the address mode you want. Possible
values are DHCP and Static IP.
4
Press the Enter key.
5
The next step depends on which address mode you have chosen:
— If you have chosen DHCP, “Apply/Restart” appears on line 2. Press the Enter
key to restart the printer. After the printer restarts, see "View the Network
Address Mode, IP Addresses, and MAC Address" on page 51 to retrieve the IP
address and other data.
— If you have chosen Static IP, “IP Address” appears on line 2. See "Set the IP Address, Subnet Mask, and
Gateway Address" on page 57 for the steps to follow.
— You must set the IP address, subnet mask, and gateway IP address for the printer. The printer will
restart after you enter these values.
— If you have used the DHCP/Static IP menu selection but did not actually change the address mode, “K
Power” appears on line 2. Press the Up or Down Arrow key to display “Exit” on line 2. Press the Enter key
repeatedly to return to the “Printer Ready” display.
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Set the IP Address, Subnet Mask, and Gateway Address
Tips for Success
•
The printer address mode must be “Static IP” to set these values. (If the address mode is DHCP, “IP
Addresses” does not appear in the menu.)
•
The menu system moves from one value to the next because these values are related and a change in the IP
address usually leads to a change in the subnet mask (and sometimes in the gateway address).
•
If you need to change just one value, you can scroll to the value you need to change in step 2 below.
1
With “Configuration” displayed on line 1, press the Up or Down Arrow key if needed
to display “IP Addresses” on line 2.
2
Press the Enter key to choose the “IP Addresses” list. “IP Address” is displayed on
line 2.
3
Press the Enter key. The printer shows the current IP address and a cursor
appears under the first byte of the address. (The address byte shows 3 digits when
it can be changed and the cursor appears under the right-most digit.)
4
Press the Up or Down Arrow key to change the IP address. (Press and hold the Up
or Down Arrow key to change the value quickly.)
5
When the first byte is correct, press the Enter key to move to the second byte.
6
Repeat for the third and fourth byte of the IP address. When you press the Enter
key after the fourth byte of the address, “Subnet Mask” appears on the second line
of the LCD panel.
7
Press the Enter key. The current value appears with the cursor under the first byte.
Set the subnet mask (using the same process as the IP address). When you press
the Enter key after the fourth byte, “Gateway Addr” appears.
8
Press the Enter key. The current value appears with the cursor under the first byte.
Set the gateway address (use the same process as the IP address). When you
press the Enter key after the fourth byte of the gateway address, “Apply/Restart”
appears.
9
Press the Enter key to apply the value(s) and restart the printer. Or, press the Up
or Down Arrow key to scroll to “Exit” on line 2 to leave without making changes.
The Ready light shows amber (yellow) and then blinks green. Internal printer
components move and the LCD panel changes to show “Printer Ready” on the first
line.
Page 58
Page 59
Set the K Power
Tips for Success
•
Set the K Power value to change the darkness—or intensity—of printing with monochrome ribbon (or the
monochrome–K–panel of full-color ribbon). K power affects the thickness of letters and barcodes; higher
intensity prints thicker letters or barcodes.
•
A value of “0” for K Power means no change to the factory setting for K power.
•
Make small changes in K power and then print a card to view the result. If needed, return to these steps to
make additional changes.
•
If you print barcodes, make sure the new setting results in barcodes that can be read by readers at your site.
1
With “Configuration” displayed on line 1, press the Up or Down Arrow key if
needed to display “K Power” on line 2.
2
Press the Enter key to display the current value.
3
Press the Up or Down Arrow key to change the K Power setting. (Press and hold
the Up or Down Arrow key to change the value quickly.) If you press the down
arrow key so the value is less than zero (0), a minus (-) sign appears. A plus (+)
sign indicates a value greater than zero (0).
4
When the K Power reaches the level you want, press the Enter key to return to the
Configuration menu.
5
Press the Up or Down Arrow key if needed to scroll to “Exit” on line 2.
6
To print cards, press the Enter key repeatedly to return to the “Printer Ready” display.
Turn the page for the next section.
Page 60
Page 61
Troubleshooting
What is the problem?
Try this:
1
A message appears on the PC or
LCD panel.
•
Click the Help button on the message box to see possible causes
and the solution for each cause. See the “Related Topics” to fix
the problem.
2
The printed cards do not look the
way that was intended.
•
If you moved the ribbon while the printer was powered off, print
another card. If the problem persists, see Info Central for detailed
information about solving card appearance problems.
3
Cards jam often.
•
The brand of cards might be heavily powdered, dirty, or bowed
(curved). Consider buying a different brand of cards or clean the
printer more often to use the cards.
The printer rollers might be dirty. See "Cleaning the printer
rollers" on page 41 for steps to clean the printer rollers.
•
4
The ribbon has broken.
•
•
Trim the end of the broken ribbon evenly. If ribbon on the take-up
spool is not wound firmly or is uneven, remove it. Tape the end of
the ribbon onto the same take-up spool, making the edges of the
ribbon and spool even.
If the ribbon breaks repeatedly, settings might not be correct for
the card design and ribbon. See Setup in Info Central.
What is the problem?
5
The printer does not respond when
printing a card or when clicking
“Resume” on the Printer Toolbox.
Try this:
•
•
•
•
•
6
The printer cover will not close.
•
•
•
•
Make sure the printer is plugged in. See "Power on the printer" on
page 9.
Make sure the printer is connected to the computer. "Connect the
printer to the network" on page 27.
If the Status Light on the printer is blinking amber (yellow), press
the Ready .
Power off the printer and power it on to see if communication
resumes.
See Info Central for more detailed communication
troubleshooting information.
Make sure no extra items are inside the printer.
Make sure the print ribbon cartridge is installed correctly. See
"Loading print ribbon" on page 7.
If you installed or bumped the printhead cartridge, make sure it is
installed correctly. See Production in Info Central.
Push down firmly on the front edge of the cover to latch it.
Page 62
Page 63
Printer supplies
Datacard®-certified ribbon kits and cleaning supplies are available for the printer. Ribbon kits contain a roll of
print ribbon, a cleaning card, and a replaceable cleaning sleeve. For best results, run a cleaning card and replace
the cleaning sleeve each time you change the print ribbon.
Color print ribbon
Color print ribbon for the CP60 printer is available as follows:
•
YMCKT Color Ribbon Kit, part number 552854-304, prints up to 250 images
•
YMCKT Color Ribbon Kit, part number 552854-604, prints up to 500 images (also for use on SP60 printers)
•
YMCKT-KT Color Ribbon Kit, part number 552854-606, prints up to 300 images (for duplex printing on CP60
and SP60 printers)
Color print ribbons are designed for full-color card printing. The ribbons use the following color panels: Y=yellow,
M=magenta, C=cyan/blue, K=black, and T=topcoat (clear). Datacard color print ribbon for CP Series printers
uses Advanced Imaging Technology™ for high quality printing.
Monochrome and Topcoat ribbon
Ribbon with alternating Black (K) and Topcoat (T) panels is available as part of the KT Ribbon Kit, part number
552854-509, which prints up to 1000 images.
Monochrome print ribbon
Several colors of monochrome (single-color) print ribbon are available for the CP60 printer. A roll of ribbon prints
1500 or more images. The Ribbon Saver feature is enabled by Datacard®-certified monochrome ribbons. Ribbon
Saver increases the number of cards printed with each roll of ribbon.
Available monochrome colors include:
Color
Part number
Color
Part Number
Black
552954-501
Gold
552954-508
Dark Blue
552954-502
Scratch-off
552954-513
White
552954-503
Black HQ
552954-701
Red
552954-504
Metallic Silver
552954-607
Green
552954-506
Metallic Gold
552954-608
Silver
552954-507
Metallic Holo Fleck
552954-609
Cleaning supplies
In addition to the cleaning supplies included in the ribbon kit, it is recommended that you order additional cleaning
supplies to have on hand to address unusual situations.
•
A package of 5 replaceable cleaning sleeves is available. The part number is 549716-002.
•
A package of 10 cleaning cards is available. The part number is 552141-002.
See Info Central for complete information about supplies and replacement parts for CP60 printers.
Page 64
Page 65
Printer messages
The CP60 Card Printer with the Built-in Ethernet displays messages on the LCD panel.
If the Data Format is set to CP Driver, messages (that match up with printer messages) also appear on the PC in
message boxes. You might see messages on the LCD panel that do not appear on the PC, because the LCD
displays all printer messages while the CP Driver shows the most important message if a group of messages
occurs at the same time. In addition, the CP Driver can display messages that begin in the driver (not the printer)
and those messages do not appear on the LCD panel.
When a message appears on the LCD panel, do the following:
1
Find the message number in this section. Messages are listed in numerical order.
2
Use the cause and solution information to fix the problem.
3
Make sure cards are loaded and the ribbon is in the printer. Close the printer
cover (if it was opened).
4
Resume printing:
— Click a button on the message box on the PC, which might allow you to retry
the card.
— Press the Ready key on the LCD panel to clear the message and cancel printing of the card.
5
If another message is displayed, repeat steps 1 through 4. If not, the printer returns to the ready or busy state.
DM-00760 Duplex Error
The duplex mechanism did not reach the correct
position.
Possible Cause 1: A card or object is jammed in or near the duplex unit.
Solution 1: Open the duplex module cover at the back of the printer (1).
Release any cards or objects stuck in the module (2). Make sure that the
duplex mechanism can move freely in the direction shown (3).
Possible Cause 2: The rollers in the duplex mechanism are dirty.
Solution 2: Run a printer cleaning card, and then clean the printer rollers
including the duplex module rollers.
If you cannot fix the problem, contact your service representative for
assistance.
3
1
2
Related Topics:
"Cleaning the printer" on page 39
Page 66
Page 67
DM-00762 Duplex Jam
The card is stuck in the duplex module.
Possible Cause 1: A card is jammed in or near the duplex unit.
Solution 1: Open the of the printer (1). Release any cards stuck in the
module (2). Make sure that the duplex mechanism can move freely in the
direction shown (3).
Possible Cause 2: The rollers in the duplex mechanism are dirty.
Solution 2: Run a printer cleaning card, and then clean the printer rollers
including the duplex module rollers.
If you cannot fix the problem, contact your service representative for
assistance.
Related Topics:
"Cleaning the printer" on page 39
3
1
2
DM-00765 No Duplex
The duplex module is not installed or detected.
Possible Cause 1: The driver was set to use automatic duplex and a duplex
module is not installed in the printer.
Solution 1: Send a one-sided card to the printer or set the driver for manual
duplex.
Possible Cause 2: The connection between the duplex module and the rest
of the printer is damaged.
Solution 2: Check the printer to see whether a duplex module is included in
the printer. If it is, power the print off and on; the printer might detect the
module when the printer powers up.
If a duplex module is part of the printer and you receive this message,
contact your service provider for assistance.
Related Topics:
"Features and options" on page 3
Page 68
Page 69
DM-00767 Duplex Jam
The card is lost in the duplex module.
Possible Cause 1: A card is jammed in or near the duplex module.
Solution 1a: Open the of the printer (1). Release any cards stuck in the
module (2). Make sure that the duplex mechanism can move freely in the
direction shown (3).
Solution 1b: If the card is stuck between the upper and lower duplex units,
remove the card from the printer. You might see a “PR 01706” message
after removing the card. Clear the message to continue.
Possible Cause 2: The rollers in the duplex mechanism are dirty.
Solution 2: Run a printer cleaning card, and then clean the printer rollers
including the duplex module rollers.
If you cannot fix the problem, contact your service provider for assistance.
Related Topics:
"Cleaning the printer" on page 39
3
1
2
IS-01206 No Card Picked
A card was not picked successfully.
Possible Cause 1: The input hopper is empty.
Solution 1: Fan the edges of the cards so the printer picks one card at a
time and then load cards in the input hopper. Push the input hopper cover
closed until it latches.
2
Possible Cause 2: One or two cards are jammed going into the printer.
Solution 2 a: Release the stuck card(s). Fan the cards in the input hopper
again to separate them.
Solution 2 b: Cleaning liquid is making cards slip on the pick roller. Wait one
or two minutes with the input hopper open to allow the pick roller to dry.
If the problem occurs again, run a cleaning card, change the cleaning
sleeve, and then clean the rollers in the printer.
Related Topics:
"Cleaning the printer" on page 39
"Cleaning the printer rollers" on page 41
Page 70
Page 71
SY-01305 Data Error
The setting sent to the printer does not match printer
features.
Possible Cause 1: A setting was sent to the printer for a module that is not
installed or enabled.
Solution 1: Check the printer to see whether options are installed. If the
option is not present in the printer, do not send data for the option.
Possible Cause 2: The printer data format is CP Driver and the printer was
moved from one PC to another PC.
Solution 2: Open the Properties (98 or Me), Printing Preferences (2000 and
XP), or Document Default Properties (NT) dialog box and make sure that
settings match the printer that is currently connected. Click OK to make all
settings take effect.
Related Topics:
"Features and options" on page 3
SY-01306 Data Error
The setting value you selected is not valid.
Possible Cause 1: The value sent to the printer does not apply to the
printer attached.
Solution 1: Use approved programs, such as the printer’s Properties or
Printing Preferences dialog box, to send values to the printer.
Possible Cause 2: You are using Printer Diagnostics, you have attached
another printer, and have not selected the new printer in Printer Diagnostics.
Solution 2: Wait while the driver updates all printer information. Choose the
new printer in Printer Diagnostics. Wait a moment while Printer Diagnostics
updates to reflect the new printer.
Page 72
Page 73
SY-01310 Flash Error
EEPROM flash data error.
Possible Cause 1: A transmission problem occurred.
Solution 1: Send the file or data again. You can repeat this action several
times.
Possible Cause 2: Data being sent to the printer is corrupted or incorrect.
Solution 2: Obtain the correct update file (or a new update file) and repeat
the process. Be sure to select the correct update file if you are using Printer
Diagnostics or the file2prn utility.
If you cannot fix the problem, contact your service provider for assistance.
SY-01312 Flash error
EEPROM flash size error.
Possible cause: A logo was downloaded to the printer (using the
file2prn utility) and the logo requires more memory than is available in
the printer.
Solution: Press the Ready key on the LCD panel to clear the logo from
the printer and make the printer ready. Up to 4 logos can be stored in the
printer. Each logo must be smaller than 64K. See the Data Formatting
Guide to delete logos if needed.
Page 74
Page 75
SY-01314 Flash Error
Warning! EEPROM flash write error.
Possible Cause 1: A transmission problem occurred.
Solution 1: Click Retry on the message box to send the file or data again.
You can repeat this action several times.
Possible Cause 2: The printer EEPROM does not accept the data or
setting.
Solution 2: Power off the printer. Wait one minute, and then power on the
printer. Repeat the action again.
Possible Cause 3: The printer EEPROM does not accept the flash file.
Solution 3: Send the file or repeat the action again. Warning: Do NOT
power off the printer DURING a firmware download.
If you cannot fix the problem, contact your service provider for assistance.
SY-01317 Memory Error
Memory error.
Possible Cause 1: The printer memory does not accept the data.
Solution 1: Power off the printer. Wait one minute, and then power on the
printer. Send the file or repeat the action again.
Page 76
Page 77
SY-01325 Data Error
The options, ribbon, or supply materials installed do
not match settings or card data.
Possible Cause 1: The printer has an unidentified ribbon installed and a
full-color card was sent to the printer.
Solution 1: The printer can print only one color if it cannot identify the
ribbon. To print full-color cards, install a Datacard®CP60 full-color print
ribbon.
Possible Cause 2: A different type of print ribbon (such as from YMCKT to
KT) was installed when the "PR-01726" message was displayed.
Solution 2a: To print all cards in progress, install a ribbon that is the same
type as the previous ribbon.
Solution 2b: To use the newly installed ribbon, cancel the current card and
all cards in progress. Send the cards to print again. The printer driver will
prepare the card data for the new ribbon type.
Possible Cause 3: You have made a choice, especially in Printer
Diagnostics, that the printer does not support.
Solution 3: Use Printer Diagnostics only with the guidance of your service
provider.
Tips for success
•
You might have moved the print ribbon while the printer power was off.
The next card will print correctly. The printer is designed to allow you to
fix problems while the printer power is on.
•
If you changed the type of ribbon in the printer, wait several seconds
after closing the printer cover before you send the next card.
•
Make sure the application supports the format of the graphic (logo or
photo). Also make sure that the graphic is not corrupted.
If you cannot fix the problem, contact your service provider for assistance.
Related Topics
"Features and options" on page 3
Page 78
Page 79
SY-01327 Data Error
The request sent to the printer is not supported.
Possible Cause 1: The printer features (such as magnetic stripe) have
changed. The driver Printer Toolbox, Properties, or Printing Preferences
dialog box has not changed to remove settings that are not supported by the
printer and you have chosen and applied a setting that the printer does not
support.
Solution 1: Close the driver Properties or Printing Preferences dialog box
and open it again to display the settings for the printer. On the Printer
Toolbox, wait until “The printer type is CP40.”, “The printer type is CP60.”, or
“The printer type is CP80.” appears before using buttons or settings in the
Printer Toolbox, Printer Diagnostics, or the Properties or Printing
Preferences dialog boxes.
Possible Cause 2: For a directly networked printer, the message “A printer
has been identified. (DR 00921)” was displayed on the PC and the OK or
Close button was used. After that, you used the Printer Toolbox, Printer
Diagnostics, or the Properties or Printing Preferences dialog box before
settings were updated for this printer.
Solution 2: Do not close the message box. Follow the instruction to wait
until the message box closes on its own. If you are using Printer
Diagnostics, close it and wait until the message box closes on its own.
SY-01331 Comm Error
Data transmission error.
Possible Cause 1: The system has a temporary communication problem.
Solution 1: Print the card data again.
Possible Cause 2: The host computer and printer have a communication
problem.
Solution 2: Troubleshoot a communication problem. See Info Central for
troubleshooting information.
Page 80
Page 81
SY-01332 Hardware Error
General printer fault.
Possible Cause 1: The printhead cable is not attached to the printhead
cartridge.
Solution 1: Power off the printer. Make sure the printhead cable is fully
seated in the printhead cartridge. Close the printer and power it on.
Possible Cause 2: The printer identified a problem while it was running a
diagnostic test.
Solution 2: Power the printer off and on.
If you cannot fix the problem, contact your service provider for assistance.
MS-01401, MS-01402, MS-01403 Mag Stripe Data
Data sent does not match requirements for track 1.
Possible Cause 1: Data sent includes more characters than allowed by the
magnetic stripe format selected for the track.
Solution 1: Cancel the current print job. Determine the magnetic stripe
format for the track. Change the data to be encoded, make sure the
application is set to the same format as the track, and resend the print job.
Possible Cause 2: Data sent includes characters not allowed by the
magnetic stripe format selected for the track.
Solution 2: Cancel the current print job. Determine the magnetic stripe
format for the track. Change the data to be encoded, make sure the
application is set to the same format as the track, and resend the print job.
If you cannot fix the problem, contact your service provider for assistance.
Page 82
Page 83
MS-01404, MS-01405, MS-01406 Mag Stripe Error
Parity error reading data on track 1, 2 or 3.
What is Parity?
•
Parity is special data used when encoding a magnetic stripe. It is not the
data you enter.
Possible Cause 1: The card has dirt or damage on the magnetic stripe.
Solution 1: Send the card to print again. If the message appears a second
time, run a printer cleaning card.
Possible Cause 2: The magnetic stripe on the card is Low Coercivity
material and the High Coercivity setting is selected.
Solution 2: To use the cards you have, choose the Low Coercivity setting.
To encode with High Coercivity, obtain High Coercivity cards. Make sure the
cards work with your magnetic stripe reader.
If you cannot fix the problem, contact your service provider for assistance.
Related Topics:
"Cleaning the printer" on page 39
"Cleaning the printer rollers" on page 41
MS-01407, MS-01408, or MS-01409 Mag Stripe Error
LRC error reading data on track 1, 2, or 3.
What is LRC?
•
LRC is special data used when encoding a magnetic stripe. It is not the
data you enter.
Possible Cause 1: The card has dirt or damage on the magnetic stripe.
Solution 1: If the message appears a second time, run a printer cleaning
card.
Possible Cause 2: The magnetic stripe on the card is Low Coercivity
material and the High Coercivity setting is selected.
Solution 2: To use the cards you have, select the Low Coercivity setting. To
encode with High Coercivity, obtain High Coercivity cards. Make sure the
cards work with your magnetic stripe reader.
If you cannot fix the problem, contact your service provider for assistance.
Related Topics:
"Cleaning the printer" on page 39
"Cleaning the printer rollers" on page 41
Page 84
Page 85
MS-01410, MS-01411, or MS-01412 Mag Stripe Error
Start Sentinel error reading data on track 1, 2, or 3.
What is a Start Sentinel?
•
A Start Sentinel is special data used when encoding a magnetic stripe. It
is not the data you enter.
Possible Cause 1: The card has dirt or damage on the magnetic stripe.
Solution 1: Send the card to print again. If the message appears a second
time, run a printer cleaning card.
Possible Cause 2: The magnetic stripe on the card is Low Coercivity
material and the High Coercivity setting is selected.
Solution 2: To use the cards you have, select the Low Coercivity setting (in
Diagnostics). To encode with High Coercivity, obtain High Coercivity cards.
Make sure the cards work with your magnetic stripe reader.
If you cannot fix the problem, contact your service provider for assistance.
Related Topics:
"Cleaning the printer" on page 39
"Cleaning the printer rollers" on page 41
MS-01413, MS-01414, or MS-01415 Mag Stripe Error
End Sentinel error reading data on track 1, 2, or 3.
What is an End Sentinel?
•
An End Sentinel is special data used when encoding a magnetic stripe. It
is not the data you enter.
Possible Cause 1: The card has dirt or damage on the magnetic stripe.
Solution 1: Send the card to print again. If the message appears a second
time, run a printer cleaning card.
Possible Cause 2: The magnetic stripe on the card is Low Coercivity
material and the High Coercivity setting is selected.
Solution 2: To use the cards you have, select the Low Coercivity setting (in
Diagnostics). To encode with High Coercivity, obtain High Coercivity cards.
Make sure the cards work with your magnetic stripe reader.
If you cannot fix the problem, contact your service provider for assistance.
Related Topics:
"Cleaning the printer" on page 39
"Cleaning the printer rollers" on page 41
Page 86
Page 87
MS-01417, MS-01418, MS-01419, MS-01420, MS-01421
Card Jam
A card was stuck when attempting to read or write
magnetic stripe data on the card.
Possible Cause 1: The card is stuck in or near the magnetic stripe module.
Solution 1a: Remove the stuck card. Send the card to print again.
Solution 1b: Make sure cards are free of dirt or oil.
Solution 1c: If the message appears again, run a cleaning card, change the
cleaning sleeve, and then clean the rollers in the printer.
If you cannot fix the problem, contact your service provider for assistance.
Related Topics:
"Cleaning the printer" on page 39
"Cleaning the printer rollers" on page 41
Turn the page to see information about the next message.
Page 88
Page 89
MS-01424 Mag Stripe Error
Unable to read any data from the card.
Possible Cause 1: The cards in the input hopper do not have a magnetic
stripe.
Solution 1: Load magnetic stripe cards in the input hopper.
Possible Cause 2: The magnetic stripe cards in the input hopper are not
oriented correctly.
Solution 2: Load magnetic stripe cards correctly in the input hopper.
Possible Cause 3: The magnetic stripe on the card is High Coercivity
material and the printer is set to Low Coercivity.
Solution 3: To use the cards you have, set the printer to use High Coercivity
(using Printer Diagnostics). To encode with Low Coercivity, obtain Low
Coercivity cards. Make sure the cards work with your magnetic stripe reader.
Tips for success:
•
If the magnetic stripe card does not have stripe material to match the
tracks sent, this message can appear. For example, this message
appears if you use a two-track card and send three tracks of magnetic
stripe data.
Magnetic stripe
Smart Card chip
•
This message can appear if the automatic start sentinel adjustment
(autoSSA) command does not complete successfully. See the
information displayed by Printer Diagnostics to address the problem.
If you cannot fix the problem, contact your service provider for assistance.
Page 90
Page 91
MS-01425 Mag Stripe Error
Unexpected magnetic stripe coercivity value.
Possible Cause: The magnetic stripe module received an unexpected
value that it cannot use.
Solution: Power the printer off and on to restore the default values.
(Disconnect the power cord from the printer power supply and then connect
it again.)
MS-01426 EEPROM Error
Magnetic stripe module settings EEPROM read or write
error.
Possible Cause: The magnetic stripe module had a temporary failure.
Solution: Power the printer off and on. (Disconnect the power cord from the
printer power supply and then connect it again.) If the printer resumes and
operates, the problem was temporary.
If you cannot fix the problem, contact your service provider for assistance.
Page 92
Page 93
MS-01427 or MS-01428 Mag Stripe Error
Configuration information passed through by the
printer driver was not accepted by the magnetic stripe
module.
Possible Cause: An application sent configuration information to the
magnetic stripe module that could not be used.
Solution: Change the information sent by the application if possible.
If you cannot change the configuration information, contact your service
provider for assistance. If you are developing an application, see the
Software Developer’s Manual.
MS-01429 Mag Stripe Data
Data sent to a track does not match the requirements
for that track.
Possible Cause 1: Data sent uses a different encoding format than the one
set for the track.
Solution 1: Determine the magnetic stripe formats for the tracks you use.
Change the encoding format(s) in the application so it is set to the same
format as the track(s), make sure the data characters are allowed for the
track(s), and resend the print job.
Possible Cause 2: Data sent uses an encoding format that is not supported
by the magnetic stripe module.
Solution 2: Determine the magnetic stripe formats for the tracks you use.
Change the encoding format(s) in the application so it is set to the same
format as the track(s), make sure the data characters are allowed for the
track(s), and resend the print job.
The magnetic stripe module and cards must be capable of accepting and
encoding each track of data the application sends.
If you cannot fix the problem, contact your service provider for assistance.
Page 94
Page 95
MS-01430 Mag Stripe Error
Control information passed through by the printer
driver was not accepted by the magnetic stripe module.
Possible Cause: An application sent control information to the magnetic
stripe module that could not be used.
Solution: Change the information sent by the application if possible.
If you cannot change the control information, contact your service provider
for assistance. If you are developing an application, see the Software
Developer’s Manual.
MS-01435 No Mag Stripe
The magnetic stripe module is not installed or detected.
Possible Cause 1: Magnetic stripe data was sent to the printer and a
magnetic stripe module is not installed.
Solution 1: Remove the magnetic stripe components of the card design.
Print cards without sending magnetic stripe data to the printer.
Possible Cause 2: The magnetic stripe module is not communicating with
the rest of the printer.
Solution 2: Check the printer to see whether a magnetic stripe module is
included in the printer. If it is, power the printer off and on (disconnect the
power cord from the printer power supply and then connect it again) so the
printer can detect the module when the printer powers up.
If a magnetic stripe module is part of the printer and you receive this
message, contact your service provider for assistance.
Related Topics:
"Features and options" on page 3
Page 96
Page 97
PR-01703 Printhead Error
The printhead cam is not in the correct position to print.
Possible Cause: An internal printer component is stuck in the wrong
position.
Solution: Fix the printer by clearing any obstructions from inside the print
area. Power the printer off and on. (Disconnect the power cord from the
printer power supply and then connect it again.) Send the card to print again.
If you cannot fix the problem, contact your service provider for assistance.
Turn the page for information about the next message.
Page 98
Page 99
PR-01705, PR-01706 Card Jam
The card is stuck or lost in the printer.
Possible Cause: The card is stuck in the print area.
Solution: Release the card so it can move.
1
Open the top cover of the printer.
2
Remove the ribbon cartridge.
3
Locate the card inside the print area. The card might be stuck near the
cleaning roller, the printhead, near the optional magnetic stripe or smart
card module, or at the end of the card track.
4
Turn the Manual Advance Knob to move the card.
5
If needed, grasp an end of the card and pull to remove the card.
6
Replace the ribbon cartridge and close the printer cover.
7
to clear the printer.
Tips for success:
•
If the print ribbon is torn, fix the print ribbon.
•
If the printer picks two cards, fan cards before loading the input hopper.
•
If you are printing on StickiCard™ adhesive-backed plastic cards, this
message can appear. For best results, clean the printer more often,
such as after every 100 cards that are printed.
?
?
•
If cards get stuck often, replace the cleaning roller and run a cleaning
card. If the problem remains, clean the printer rollers.
If you cannot fix the problem, contact your service provider for assistance.
Related Topics:
"Cleaning the printer" on page 39
"Cleaning the printer rollers" on page 41
Page 100
Page 101
PR-01710 EEPROM Error
Factory settings read problem.
Possible Cause: The printer had a temporary failure.
Solution: Power the printer off and on. If the printer resumes and operates,
the problem was temporary.
If you cannot fix the problem, contact your service provider for assistance.
PR-01715, PR-01716 Cover Open
The cover was opened during printing.
Possible Cause: The top cover was not closed securely or was opened
during printing.
Solution: Push down firmly on the front edge of the top cover until it clicks
closed.
If the cover does not close...
•
Open the printer and make sure the print ribbon cartridge is installed
correctly.
•
Check for any items inside the printer, such as a cleaning roller that is
out of place. Fix any problems that you see.
•
Make sure that no cards are stuck in the printer. Remove any cards from
inside the printer.
•
Make sure the printhead cartridge is installed correctly. The top cover will
not close if the printhead cartridge is not installed correctly.
•
Make sure that nothing outside the printer prevents the cover from
closing.
Page 102
Page 103
PR-01718 Printhead Temp
The printhead temperature is too high.
Possible Cause: The printer detects a temporary heat buildup while
printing.
Solution: The card in process was printed. Wait a few minutes to allow the
printer to cool down.
If the message occurs often:
•
Clear any items around the printer and make sure that air can circulate
around the printer.
•
If the printer is operating in an environment above 95° F (35° C) for a
short time, power off the printer and resume printing when the
temperature reaches 95° F (35° C) or lower.
•
If the printer often operates in an environment above 95° F (35° C),
power off and disconnect the printer. Move the printer, PC, and any other
equipment (such as a camera) to an environment with a temperature
consistently at or below 95° F (35° C).
If you cannot fix the problem, contact your service provider for assistance.
PR-01719 Printhead Error
The printhead is not installed or detected.
Possible Cause: The printhead cartridge is not installed or the cables are
not attached to the printhead cartridge correctly.
Solution: Power off the printer. Attach the printhead cable to the printhead
cartridge. Make sure the plug is pushed all the way into the receptacle.
Replace the printhead cartridge in the cover arm, close the printer, and
power on the printer.
•
If the printer cover does not close, make sure the printhead cartridge is
installed correctly. The cover will not close if the printhead cartridge is not
installed correctly.
See Info Central for steps to attach the printhead cable and to replace the
printhead.
If you cannot fix the problem, contact your service provider for assistance.
Page 104
Page 105
PR-01720 Ribbon Error
The print ribbon index mark was not found.
Possible Cause 1: The print ribbon is not installed correctly.
Solution 1: Remove and reinstall the print ribbon. Make sure the print ribbon
cartridge is fully seated.
Possible Cause 2: The print ribbon is folded on the take-up spool.
Solution 2: Remove and re-install the print ribbon on the cartridge; cut the
print ribbon, removed used ribbon from the take-up spool, and fasten the cut
end of the ribbon to the empty take-up spool.
Tips for success
•
Make sure the print ribbon cartridge is seated correctly in the cover arm.
•
Make sure the reflective label on the printhead is not dirty. Clean it with a
soft cloth if needed.
•
You might have moved the print ribbon while the printer power was off.
The next card will print correctly. The printer is designed to allow you to
fix problems while the printer power is on.
If you cannot fix the problem, contact your service provider for assistance.
Related Topics:
"Loading print ribbon" on page 7
PR-01721 EEPROM Error
Operational settings read error.
Possible Cause: The printer had a temporary failure.
Solution: Power the printer off and on. (Disconnect the power cord from the
printer power supply and then connect it again.) If the printer resumes and
operates, the problem was temporary.
If you cannot fix the problem, contact your service provider for assistance.
Page 106
Page 107
PR-01723 Hardware Error
General printer fault.
Possible Cause: The printer had a temporary failure.
Solution: Power the printer off and on. (Disconnect the power cord from the
printer power supply and then connect it again.) If the printer resumes and
operates, the problem was temporary.
If you cannot fix the problem, contact your service provider for assistance.
Turn the page to see information about the next message.
Page 108
Page 109
PR-01724 Ribbon Break
The print ribbon is broken.
Possible Cause 1: The print ribbon has broken or is not installed.
Solution 1: Trim the broken ribbon evenly and tape the cut end of the ribbon
to the ribbon on the take-up spool. Install the ribbon cartridge.
NOTE: Do not switch take-up spools when fixing.
Possible Cause 2: If the ribbon type is K or KT, the print ribbon is at the end
of the roll.
Solution 2: Load a new roll of monochrome print ribbon.
Possible Cause 3: The transparent wheel of the print ribbon cardtridge is
not in the correct position.
Solution 3: Load the print ribbon cartridge with the transparent wheel in the
slot. If it does not go in easily, it is damaged; obtain a new print ribbon cartridge.
Technical issues:
•
If you have recently changed edge-to-edge settings using the driver,
printing might be too close to the edge of the card. Change edge to edge
settings.
•
You might have moved the print ribbon while the printer power was off.
The next card will print correctly. The printer is designed to allow you to
fix problems while the printer power is on.
•
If the print ribbon is stuck to the card, the Intensity setting might be so
high that printing causes the ribbon to stick to the card. Lower the
Intensity or power setting.
•
The card design might be longer than the card size. Change the card
design to be less than or equal to the card size in the long direction (3.37
inches or 85.60 mm).
•
Printing might not be positioned properly on the card. Change the “Left/
Right” position of printing so the printing begins and ends on the card.
If you cannot fix the problem, contact your service provider for assistance.
Related Topics:
"Open the Printer Toolbox" on page 19
Page 110
Page 111
PR-01726 Ribbon Out
Out of print ribbon.
Possible Cause 1: The print ribbon cartridge is empty.
Solution 1: Reload the print ribbon cartridge. Change the cleaning sleeve
and replace the cartridge in the printer. Run a cleaning card as soon as
printing is completed.
Possible Cause 2: The print ribbon is not loaded correctly.
Solution 2: Load the print ribbon correctly and then close the cover.
Possible Cause 3: This ribbon has been completely used.
Solution 3: Use a new roll of ribbon.
Related Topics
"Loading print ribbon" on page 7
PR-01730 Printhead Error
Unable to read the printhead temperature.
Possible Cause 1: The printhead cable is not attached to the printhead
cartridge.
Solution 1: Power off the printer. Attach the printhead cables correctly.
Possible Cause 2: The printhead cable or printhead cartridge is faulty.
Solution 2: If you have another printhead cartridge, you can replace the
printhead cartridge to see if that solves the problem.
See Info Central for steps to attach the printhead cable and to replace the
printhead.
If you cannot fix the problem, contact your service provider for assistance.
Page 112
Page 113
PR-01737 Ribbon Low
The print ribbon is low.
This message does not indicate a problem; it means that at least 90 percent
of the print ribbon has been used. This message is for your information so
that you can plan to replace the print ribbon.
When you press the Ready key on the LCD panel, or the OK button on the
message box, the message is not displayed again even if the condition
continues, until you power off and power on the printer.
PR-01738 Ribbon Error
The printer cannot identify the ribbon installed.
Possible Cause 1: You have installed an unsupported print ribbon.
Solution 1: Press the Ready key to print one-color images using settings for
monochrome (K) ribbon. (The printer cannot use an unsupported print ribbon
to print full-color images.) If the printer is a monochrome printer and you
have installed a full-color print ribbon, install a monochrome print ribbon.
Possible Cause 2: You have installed a roll of Datacard-approved print
ribbon that is not supported by this printer.
Solution 2: Make sure the new type of ribbon is approved for use with this
printer. Run the latest Firmware Update Utility to install support for the new
type of ribbon in this printer.
Possible Cause 3: You have installed a defective roll of CP60 print ribbon.
Solution 3: Install another roll of CP60 print ribbon.
Possible Cause 4: You have separated parts of the print ribbon.
Solution 4: Replace missing parts of the print ribbon.
If you cannot fix the problem, contact your service provider for assistance.
Page 114
Page 115
SC-01804 No Smart Card
The smart card module is not installed or detected.
Possible Cause 1: Smart card data was sent to the printer and a smart card
module is not installed.
Solution 1: Remove the smart card components of the card design. Print
cards without sending smart card data to the printer.
Possible Cause 2: The smart card module is not communicating with the
rest of the printer.
Solution 2: Check the printer to see whether a smart card module is
included in the printer. If it is, power the printer off and on (disconnect the
power cord from the printer power supply and then connect it again) so the
printer can detect the module when the printer powers up.
If a smart card module is part of the printer and you receive this message,
contact your service provider for assistance.
Related Topics:
"Features and options" on page 3
Index
A
address mode
network set up 30
setting 55
arrow keys 10
ASCII data stream 38
B
backlighting, LCD 53
built-in Ethernet option 3, 25
built-in Ethernet port 2
button, Ready, see Ready key 13
C
cable
network 25
cable guides 2
card
counters 49
handling 5
input hopper 1, 4
load magnetic stripe 6
load smart card 6
loading 5
not picked 41, 70
preventing jams 41
printing 37
printing test card 13
quality, optimizing 43
card design 35
cleaning 41
card, part number 64
frequency 40
printer rollers 41
sleeve, part number 64
supplies 64
cleaning card
running 39
when to run 7
cleaning pen, using 41
cleaning roller, location 3
cleaning sleeve
changing 39
when to replace 7
color
alignment problems 41
monochrome ribbons 63
printer feature 4
printer test card 14
command prompt 23
Page 116
Page 117
communication error 80
configuration
LCD menu 53
network 23
tools 19
connection
Ethernet 3, 27
USB 3, 28
cover 1
cover arm 3
cover open 7, 102
CP Driver
data format 10
features supported 20
set up 35
CP60
Printer Guide 1
Customer Care Center ii
D
data error 71, 72, 77, 79
data format
changing 54
features 16, 19
on LCD panel 10
setting up network printer 34
summary 19
types 15
viewing 50
Datacard Customer Care Center ii
DB9 port 4
display, see LCD panel 10
DM messages 66
Down Arrow key 10
driver
data format 16, 37
set up 35
setting data format 54
duplex messages 66
duplex module 1, 4
E
electrical requirements 22
EMC directive 125
Enter key 10
environment, operating 22
errors, see messages 65
Ethernet
connecting 27
port 2
printer SNMP support 36
support 25
F
FAQ ii
FCC notice 124
features and requirements
driver data format 16
Open Card 17
file2prn utility 23, 74
firmware revision 48
flash error 73, 75
full-color
identifying printer feature 4
print cycles 49
support by data format 20
G
gateway address
setting 57
viewing 51
H
handling cards 5
hardware error 81, 107
HP
print server 27
Web Jetadmin utility 23
I
Info Central ii
information resources ii
input hopper
card capacity 4
loading 5
location 1
installation
overview 21
using Ethernet port 27
with wired print server 28
with wireless print server 29
IP address
required address mode 57
setting 57
view current 51
IS message 70
J
jams, preventing 41
K
K power setting 59
key, Ready 10
Page 118
Page 119
L
latch 1
LCD panel
backlighting 53
change settings 53
components 10
location 1
menu 46
tips for success 45
Linux
supported operating system 25
loading
cards 5
print ribbon 7
lock
input hopper 4
security 2
LPD/LPR protocol 17, 19
M
MAC address
label 3
viewing on LCD panel 51
magnetic stripe
messages 82
module location and type 4
on test cards 13
orientation in input hopper 6
support by data format 20
manual advance knob 2
memory error 76
menu
LCD panel 46
messages
on LCD panel 10, 65
on PC 65
responding to 65
where displayed 19
MIB
printer 36
SNMP support 36
monochrome
identifying printer 4
print cycles 49
print ribbons 63
printing intensity 59
support by data format 20
MS messages 82
N
network
change printer settings 53
network (continued)
connect data cable 27
permissions 27
port 2, 27
requirements 25
set up printer 30
set up tools 23
view IP address 51
network installation
connecting to the network 27
overview 25
requirements 25
types of connections 25
with wired print server 28
with wireless print server 29
no mag stripe error 96
O
Open Card
CD-ROM 23
data format 10, 17, 38
features supported 20
option on printer label 3
printing a card 37
set up card design 35
setting data format 54
utilities 23
operating environment 22
operating systems
supported for Open Card feature 25
options 4
output hopper 1
P
permissions
network 27
pick roller, cleaning 41
Ping 23
ports, location 2
power
receptacle location 2
power off the printer 13
power on the printer 9, 13
power supply rating 22
PR errors 97
print ribbon
broken 109
cartridge 3
loading 7
monochrome choices 63
Page 120
Page 121
print server
wired 27, 28
wireless 27, 29
printer
cleaning 39
cleaning the rollers 41
components 1, 3
driver set up 35
Ethernet option 25
firmware revision 48
installing 21
messages 10, 65
monochrome or full color 4
network setup 30
Open Card 35
operating environment 22
options 4
physical description 22
power on 9
restart 33
SNMP support 36
toolbox 37
viewing serial number 47
Printer Guide ii
printhead
cartridge 3
error 97
temperature 103
printing a card
from a PC 37
using Open Card format 38
using the driver 37
problems
colors misaligned 41
messages 65
repeated card jams 41
troubleshooting 61
protocols
LPD/LPR 19
RAW data 19
TCP/IP 19
Q
quality, optimizing 43
R
RAW data 19
Ready key 1, 10, 13
regulatory compliance 124
related manuals ii
reserved 54
ribbon
see print ribbon 7
ribbon break message 109
ribbon cartridge, loading 7
ribbon error message 105
ribbon out message 111
roller
cleaning 3
pick roller, cleaning 41
S
safety 127
safety and compliance notification 124
SC 01804 115
security lock receptacle 2
serial number 47
Service and Support FAQ ii
set up
driver data format 35
Open Card format 35
site requirements 22
smart card
error 115
optional serial port 2
optional USB port 2
orientation in input hopper 6
printer label 4
support by data format 20
SNMP support 36
starter kit 13
static IP
setting address mode 55
status light
at power on 9
location 1
restart 33
when printing test card 14
StickiCard 40
subnet mask
setting 57
viewing 51
SY messages 71
T
TCP/IP protocol 19, 25
Telnet 23
test card
printer 13
requirements 13
with magnetic stripe 13
three-track magnetic stripe module 4
tiff2opencard utility 23
Page 122
Page 123
tools 23
trademarks 128
troubleshooting 61
turning on the printer 9
U
Up Arrow key 10
USB port
connect print server 28
location 2
wired print server 28
wireless print server 29
utilities 74
file2prn 23
HP Web Jetadmin 23
operating system 23
tiff2opencard 23
W
where to go for more information ii
Windows
supported operating system 25
wireless
adapter for computer 29
Safety and compliance (FCC)
Regulatory compliance
Notice for USA (FCC notice)
This equipment generates, uses, and can radiate radio frequency energy. If it is not installed and used in
accordance with this instruction manual, it may interfere with radio communications. This equipment has been
tested and found to be within the limits for Class A computing devices, pursuant to Subpart J of Part 15 of FCC
rules, designed to provide reasonable protection against radio interference in a commercial environment.
Operation of this equipment in a residential environment may possibly cause interference. In the event of
interference, the user, at their own expense, will be required to take whatever measures are necessary to correct
the problem.
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.
Notice for Canada
This digital apparatus does not exceed the Class A limits for radio noise for digital apparatus set out in the Radio
Interference Regulations of the Canadian Department of Communications.
Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les limites applicables aux
appareils numériques de la classe A prescrites dans le Règlement sur le brouillage radioélectrique édicté par le
ministère des Communications du Canada.
The term “IC:” before the radio certification number only signifies that Industry Canada Technical specifications
were met.
Page 124
Page 125
Notice for Europe
We hereby certify that the CP60 Card Printer complies with EMC Directive 89/336/EEC and R&TTE Directive 1999/
5/EC. This printer conforms to Class A of EN 55022 and to EN 301 489-5. Operation of this equipment in a
residential environment may possibly cause interference. In the event of interference, the user, at their own
expense, will be required to take whatever measures are necessary to correct the problem.
Notice for Taiwan
Notice for Japan
This equipment is in the Class A category of information technology equipment based on the rules of the Voluntary
Control Council for Interference by Information Technology Equipment (VCCI). When used in a residential area,
radio interference may be caused. In this case, the user may be required to take appropriate corrective actions.
Notice to Users of All CP60 Printers
The printer emits radio-frequency waves and must be used as installed and recommended by Datacard Group,
the printer manufacturer. You may not modify the printer or how it is used without the written permission of
Datacard Group. You may not operate the printer after modifying it or its method of operation.
Notice to Users of Printers Equipped with Contactless Smart Card Reader
The contactless smart card reader emits radio-frequency waves and must be used as installed and recommended
by Datacard Group, the printer manufacturer. You may not modify the reader or how it is used without the written
permission of Datacard Group. You may not operate the printer after modifying the reader or its method of
operation.
Liability statement
This Datacard® brand product has been built to the high standards of DataCard Corporation (doing business as
Datacard Group). Please note and heed the WARNING and CAUTION labels that have been placed on the
equipment for your safety. PLEASE DO NOT ATTEMPT TO OPERATE OR REPAIR THIS EQUIPMENT
WITHOUT ADEQUATE TRAINING. ANY USE, OPERATION, OR REPAIR IN CONTRAVENTION OF THIS
DOCUMENT IS AT YOUR OWN RISK. BY ACCEPTANCE OF THIS SYSTEM YOU HEREBY ASSUME ALL
LIABILITY CONSEQUENT TO YOUR USE OR MISUSE OF THIS EQUIPMENT. DATACARD CORPORATION
SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENCTIAL DAMAGE OF
ANY KIND. Equipment specifications, applications and options are subject to change at the sole discretion of
DataCard Corporation without notice.
Page 126
Page 127
Safety
All Datacard® brand products are built to strict safety and reliability specifications in accordance with UL60950 and
Canadian requirements, and the Low Voltage Directive 73/23/EEC. Therefore, safety issues pertaining to operation
and repair of Datacard® brand equipment are primarily environmental and human interface.
The following basic safety tips are given to ensure safe installation, operation and maintenance of Datacard® brand
equipment and are not to be considered as comprehensive on all matters of safety.
Safe environment
•
•
•
•
•
•
•
Connect equipment to a grounded facility power source. Do not defeat or bypass the ground lead.
Place the equipment on a stable surface (table) and ensure floors in the work area are dry and non-slip.
Insulated rubber floor mats are preferred.
Know the location of equipment branch circuit interrupters or circuit breakers and how to turn them on and off
in case of emergency.
Know the location of fire extinguishers and how to use them. ABC type extinguishers may be used on
electrical fires.
Know local procedures for first aid and emergency assistance at the customer facility.
Use adequate lighting at the equipment.
Maintain the recommended range of temperature and humidity in equipment area.
Safe human interface
•
Use proper lifting techniques when moving or installing the equipment.
•
Use standard electrostatic discharge (ESD) precautions when working on or near electrical circuits.
•
Do not defeat or disconnect safety interlocks on covers. Operate the printer with the cover closed.
Acknowledgments
Microsoft, Windows NT, and Windows are trademarks or registered trademarks of Microsoft Corporation.
Advanced Imaging Technology and StickiCard are trademarks of DataCard Corporation in the United States and/
or other countries. DatacardDuraGardis a registered trademarks of DataCard Corporation in the United States
and/or other countries. PartnerPage is a service mark of DataCard Corporation in the United States and/or other
countries. The color blue with Platinum Flecks mark is a registered trademark of DataCard Corporation in the
European Union and other countries.
HP, Jetdirect, and Web Jetadmin are trademarks of Hewlett Packard Development Corporation.
SCM is a trademark of SCM Microsystems, Inc.
iCLASS and HID are registered trademarks of HID Corporation.
All other trademarks are the property of their respective owners.
Names and logos on sample cards are fictitious. Any similarity to actual names, trademarks, or trade names is
coincidental.
All proprietary information embodied in this product is the property of Datacard Corporation.
Printers with Built-in Ethernet and Open Card features are subject to the following:
•
Bar code fonts © 2002 by Rivers Edge Corp.
•
Printers with the Open Card feature may contain hp2pbm software. © 1989, 1990, 1991 Chris Lewis. All rights
reserved.
Page 128
July 2005
558871-201 Rev. A
CP60 Printer Guide
11111 Bren Road West
Minnetonka, MN 55343-9015
952.933.1223
952.933.7971 FAX
Dealer information:
Datacard is a registered trademark of DataCard Corporation.
July 2005
558871-201 Rev. E
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