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Active
BLOOD GLUCOSE METER
Owner’s Booklet
Dear ACCU-CHEK System Owner,
Thank you for choosing the ACCU-CHEK Active system.
Congratulations on your decision to take control of your diabetes. We’ve designed your new
ACCU-CHEK Active system with comfort, convenience, and control in mind – to help make living
with diabetes a little easier.
This booklet will help you get the most from your ACCU-CHEK Active system. We also invite you
to visit www.accu-chek.com to find out about services, tools, and information that can help you
manage your diabetes.
To start testing quickly, you can also refer to the First Time Guide or the Quick Reference Guide.
If you have questions, we’re here to help. Just call the ACCU-CHEK Customer Care Service Center
toll-free at 1-800-858-8072. We offer assistance 24 hours a day, 365 days a year, in Spanish
and many other languages.
Thanks again for choosing an ACCU-CHEK system.
The ACCU-CHEK Active System*
Your new ACCU-CHEK Active meter and accessories work together to measure the amount of sugar (glucose)
in your blood to help you and your doctor control your diabetes. The system includes:
• ACCU-CHEK Active Meter with Battery
• ACCU-CHEK Active Test Strips with
Code Key*
• ACCU-CHEK Softclix Lancet Device with Lancets
• ACCU-CHEK Softclix Lancets*
• ACCU-CHEK Active Control Solution*
*Items may be sold separately. You may purchase control solutions separately at your pharmacy, or by calling
the ACCU-CHEK Customer Care Service Center, 1-800-858-8072.
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Why Regular Blood Sugar Testing Is Important
Checking your blood sugar can make a big difference in how well you manage your diabetes on a daily basis.
We’ve made it as simple and comfortable as possible. ACCU-CHEK meters are easy to use, and you can adjust
the ACCU-CHEK Softclix lancet device to make testing more comfortable.
Need Help?
Just call the ACCU-CHEK Customer Care Service Center, 24 hours a day, 365 days a year, at
1-800-858-8072. You can also visit www.accu-chek.com for diabetes management tools and product
demonstrations. To make sure you receive the best customer service possible and news about product
updates, please complete and mail your Warranty Card.
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Before You Start Testing
Important Information About Your New Meter and Test Strips
• Carefully read and follow the instructions in the Owner’s Booklet and Package Inserts for the test strips
and control solutions. Not following the instructions may lead to a wrong result or improper treatment,
causing you health problems.
• Inspect the container of test strips before using them for the first time. If you see any damage to the
container cap or if anything prevents the cap from closing properly, do not use the test strips. Contact the
ACCU-CHEK Customer Care Service Center. Damaged test strips can cause inaccurate results, which could
lead to improper treatment.
• The meter, test strips and control solutions are only for use outside the body (in vitro). Do not eat the test
strips. Do not swallow or inject control solutions, or use control solutions for any purpose other than
testing the ACCU-CHEK Active system.
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Important Information About Your New Meter and Test Strips (continued)
• Refer to your test strip and control solution Package Inserts for additional health-related information.
• It is always a good idea to have a back-up testing method available. Examples of back-up testing
methods include a back-up meter or testing by a lab. Ask your doctor or pharmacist about other possible
back-up methods.
• Your new blood glucose meter is designed and can be used for testing fresh capillary whole blood
samples (like blood taken from fingertips or alternative sites) outside the body (in vitro diagnostic use). It
should not be used to diagnose diabetes.
• Be sure to use only ACCU-CHEK Active test strips with the meter. Other test strips may produce inaccurate
results.
• Carefully dispose of used test strips and lancets.
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Health-Related Information
• Certain substances can interfere with the ACCU-CHEK Active blood glucose system and cause falsely high
results. For example, peritoneal dialysis solutions containing icodextrin (such as Extraneal) or certain
immunoglobulin therapies that contain maltose (such as Octagam 5%), cause inaccurate results. For more
information, refer to the Test Strip Package Insert, or ask your doctor.
• Some people with diabetes do not experience symptoms of low blood sugar (hypoglycemia). Others, such
as children or people who are unconscious or have certain disabilities, may not be able to communicate
their symptoms to caregivers. For these reasons, do not change any treatment without first talking to your
doctor.
• Run a control test when you open a new box of test strips or if you think that your test result is incorrect.
Running a control test lets you know that the meter and test strips are working properly.
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Health-Related Information (continued)
• DO NOT CHANGE YOUR TREATMENT BASED ON A SINGLE RESULT THAT DOES NOT MATCH HOW YOU FEEL
OR IF YOU BELIEVE THAT YOUR TEST RESULT COULD BE INCORRECT. If your blood sugar result doesn’t
match how you feel and you have followed the instructions in this manual, follow your doctor’s
instructions, or call your doctor.
• Children should be taught how to use the meter and any other medical products appropriately.
• Being severely dehydrated or losing a lot of water may give you false (low) test results. If you think you’re
suffering from dehydration, call your doctor right away.
• If you have followed all the instructions in this booklet and still have symptoms that don’t seem to match
your test results – or if you have questions – talk to your doctor.
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Contents
Chapter 1: Understanding Your New System ........................................................................10
Connecting (or Changing) the Battery..................................................................................12
Setting the Beeper, Year, Time, and Date ............................................................................14
Coding the Meter ................................................................................................................16
Chapter 2: Control Testing .....................................................................................................17
Why Run Control Tests ........................................................................................................17
About the Control Solution ..................................................................................................17
Running a Control Test .......................................................................................................18
Understanding Control Test Results ....................................................................................20
Chapter 3: Testing Your Blood Sugar .....................................................................................22
Preparing the ACCU-CHEK Softclix Lancet Device ..............................................................22
Running a Blood Sugar Test ...............................................................................................24
Applying Blood with Test Strip Inside the Meter ..........................................................24
Applying Blood with Test Strip Outside of the Meter ....................................................27
Testing with Blood from Alternative Sites ....................................................................28
Recording Your Results ......................................................................................................32
Storing Your Supplies .........................................................................................................32
Proper Testing Conditions ...................................................................................................32
Using Your Test Strips .........................................................................................................33
Understanding Your Test Results ........................................................................................33
Contents
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Chapter 4: Using Your Meter’s Memory .................................................................................35
Storing Test Results ...........................................................................................................35
Viewing Test Results ..........................................................................................................35
Viewing Trend Information .................................................................................................36
Downloading Your Meter to a Computer or PDA .................................................................37
Chapter 5: Maintenance and Troubleshooting ......................................................................40
Cleaning Your Meter ...........................................................................................................40
Maintenance and Testing ....................................................................................................41
Screen Messages and Troubleshooting ...............................................................................42
Chapter 6: Technical Information ..........................................................................................46
Product Limitations ............................................................................................................46
Specifications ....................................................................................................................46
Product Safety Information ................................................................................................48
Warranty ............................................................................................................................49
Money-Back Guarantee ......................................................................................................49
Additional Supplies ............................................................................................................52
Information for Professional Caregivers ..............................................................................53
Index .................................................................................................................................54
Contents
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Chapter 1: Understanding Your New System*
*Items may be sold separately.
Battery Tray –
Slide tray out to
change battery.
S Button –
Press this button
to enter the Set
mode, move
between fields
(such as time,
date, etc.), and
recall stored test
results in the
Memory mode.
Display –
Shows blood sugar
results, messages,
and results stored
in memory.
M Button –
Press this button
to enter or exit the
Memory mode or
change values in
the Set mode.
Test Strip Guide –
Remove this for
cleaning.
Code Key Slot With Key –
Insert code key
through this opening.
Infrared (IR) Window –
Used to transfer data from
the meter to a computer.
Test Strip Slot –
Insert test strip
here.
Front View
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Back View
Top View
Cap with Comfort Dial
Depth Selection
Ejector
Arrowheads
Lancet Device
Plunger
Release Button
Protective
Cover
Orange
Pad
Code Key Test Strip Container
(included with
test strips)
Clear Cap
(for alternative
site testing)
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Test Strip
Lancet
Connecting (or Changing) the Battery
1. Use your thumb to slide the battery
tray up and out of the meter.
Chapter 1: Understanding Your New System
2. Remove the plastic strip and
throw it away.
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3. Slide the battery tray back into the meter
until it locks into place.
• The battery symbol on the screen means
the battery is low and should be
changed soon.
• If the meter shuts off after 3 seconds, no
more tests can be run.
To change the battery, remove the old
battery and place the new one in the
tray with the + side facing down.
Notes:
• The meter uses one lithium battery. Always keep an
extra battery on hand.
• After you change the battery, you will have to reset the
time and date, but all test results stay in memory with
their time and date.
• The meter turns off automatically after two minutes of
nonuse. When this happens, test results are still saved
in memory.
Chapter 1: Understanding Your New System
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Setting the Beeper, Year, Time, and Date
Setting the time and date is important if you use the meter’s memory or connect to a computer.
1. With the
meter off,
press
(SET button).
2. Press
(MEMORY button)
to change the
time format (12or 24-hour).
Chapter 1: Understanding Your New System
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3. Press
. The
hour will flash.
4. Press
to
change the hour.
a
You may hold the
button
down to scroll forward quickly.
5. Repeat Steps 3 and 4
to change the
minutes, year, month,
day, and beeper
setting (on or off).
Leaving the beeper
on is recommended.
6. Press
twice to
finish set-up and
turn off the meter.
Setting the Beeper
The beeper is designed to make the ACCU-CHEK Active meter easier to use, but you can turn it off and not
affect your test results in any way. When you first get your meter, the beeper is set to “On” and sounds
whenever:
• Sufficient blood or control solution is applied to a test strip.
• A result or message is displayed.
• An error occurs while testing (the beeper sounds twice).
Chapter 1: Understanding Your New System
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Coding the Meter
Code Key
(included with
test strips)
1. With the meter off, slide the orange code key into the code key slot.
It should easily snap into place.
2. When you insert a test strip (see Chapter 3, “Running a Blood Sugar
Test”), make sure the code on the meter matches the code on the
test strip container.
3. Throw away the old code key.
Notes:
• If “code---” appears on the display, remove the test strip to
turn off the meter, make sure the code key is all the way in,
then turn on the meter again.
• Don’t force the code key into the meter; it only goes in one
way.
• If the code number on the display does not match the code
number on the test strip container, call the ACCU-CHEK
Customer Care Service Center at 1-800-858-8072.
!
▲
Change the code key every time you open a new box of test strips.
Be sure the code key matches the code on the test strip container. If they don’t match, you could get inaccurate results.
Chapter 1: Understanding Your New System
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Chapter 2: Control Testing
Why Run Control Tests
Control tests ensure that both the meter and the test strips are working properly and giving reliable results.
You should run a control test when:
• The meter is new
• You drop the meter
• You open a new box of test strips
• Your test results don’t agree with how you feel
• You leave the cap off of the test strip container
• You want to make sure you’re performing tests
correctly
• You want to check the performance of the meter
and test strips
About the Control Solution
• Make sure you use only ACCU-CHEK Active
control solution.
• When you first open the bottle, write the date on
the label – the control solution is good for three
months from that date or until the expiration
date on the bottle, whichever comes first.
• Never use control solution that has expired.
• Always close the control solution bottle tightly.
• Store at room temperature, between 36-86°F
(2-30°C).
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Running a Control Test
Arrowheads
Orange
Pad
For control testing, you’ll need your meter, a test strip, a
bottle of ACCU-CHEK Active control solution, and a
napkin or paper towel.
1. Take a new test strip from the container. Make sure the
yellow color in the round window on the back of the strip
matches the yellow color above “0 mg/dL” on the
container. If it looks green, don’t use it.
2. Insert the test strip, with the orange pad facing up, until it
will go no further into the meter. Do not bend the test
strip. (The arrowheads are almost no longer visible when
the test strip is inserted correctly.)
After the flashing blood drop appears, you have 2
minutes to apply solution to the strip.
Do not operate the meter without the test strip guide
attached. For more information, See Chapter 5,
“Maintenance and Troubleshooting.”
Chapter 2: Control Testing
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3. When the flashing blood drop appears on the screen, press
to mark the
test as a control. You can also do this right after you get your test result, but
not after the meter turns off. A control bottle symbol is displayed on the screen
and stored in the memory to show that this result is from a control test.
4. Briefly roll the bottle of control solution, open it, squeeze one drop onto a paper
towel, and wipe the tip of the bottle clean.
5. Touch one drop of low level (blue cap) control solution to the center of the
orange pad. Do not bend the test strip. When the test is done, the meter will
display the test result.
6. Check that the result with the low control solution is within the low range on
the test strip container.
High Level Testing
If the result is not in the acceptable range, see Chapter 2,
“Understanding Control Test Results.”
Low level testing is all you need to do most of the time. If you think your meter or test strips might not be working correctly, you may
also want to do a high level test. Simply repeat Steps 3 through 6, using high level control solution (red cap).
If you do not have high level control solution, you may purchase control solutions separately at your pharmacy, or by calling the
ACCU-CHEK Customer Care Service Center, 1-800-858-8072.
The low level solution has a blue cap. The high level solution has a red cap.
Chapter 2: Control Testing
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Understanding Control Test Results
LOW
HIGH
Range (mg/dL)
42–72
290–328
Example
The label on your test strip container shows the acceptable
ranges for low and high test solutions. Your control test
results should be within the listed range. Make sure you
compare the result to the range for the level of control
solution you used (low or high). The low level control
solution bottle has a blue cap; the high level solution bottle
has a red cap.
When a control test result is within the acceptable range,
your test strips and meter are working properly.
Example
Chapter 2: Control Testing
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When a control test isn’t within the acceptable range, there could be several reasons.
Follow these steps to find out why:
Troubleshooting Checks
Action
1. Check the expiration dates of the test strips
and control solutions.
Replace solution or test strips that have expired or
solution you opened more than three months ago.
2. Make sure the caps were tight on the test
strip container and control solution bottles.
If either has been open for a while, replace the test
strips or control solution.
3. Check that the code on the meter matches
the code on the test strip container.
If not, recode the meter (Chapter 1, “Coding the Meter”).
4. Make sure you followed all the testing
steps.
Reread Chapter 1, “Running a Control Test and
Understanding Control Test Results” and test again or
ask your healthcare provider for help.
5. Make sure the temperature was between
50-104°F (10-40°C) when you did the test.
Repeat the test in the appropriate temperature range.
6. If none of the above apply…
Repeat the control test with a new test strip. If the
result still isn’t within the acceptable range, contact the
ACCU-CHEK Customer Care Service Center at
1-800-858-8072.
Chapter 2: Control Testing
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Chapter 3: Testing Your Blood Sugar
Preparing the ACCU-CHEK Softclix Lancet Device
With the ACCU-CHEK Active meter, you have a choice in test sites. To test using an alternative site instead of
your fingertip, see Chapter 3, “Testing with Blood from Alternative Sites.”
1. Pull off the cap.
2. Insert a lancet until it clicks.
3. Twist off the lancet’s
protective cover.
Note: You can refer to the First Time Guide or the Quick Reference Guide for a simple testing summary.
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4. Snap the cap back on after
lining up the notches. The
cap easily snaps into place.
5. Twist the cap to set the lancet
depth. Start at 2 or 3. For tougher
skin, dial to a higher number.
6. Press the plunger (like a pen) until
it clicks. The release button turns
yellow when the device is ready.
Set aside until later in the test.
Release Button
Notes:
• The best depth setting is the lowest number that lets you get enough blood
for a test. Try different settings to find the one that’s right for you.
• To maximize testing comfort, always use a new lancet for every test.
• To reduce the risk of infection, never share your lancet device with anyone.
Chapter 3: Testing Your Blood Sugar
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Running a Blood Sugar Test
Before running your first test, make sure you set up your meter properly and run a control test.
See Chapters 1 and 2 for details.
Do not operate the meter without the test strip guide attached. For more information, see Chapter 5,
“Maintenance and Troubleshooting.”
Applying Blood with Test Strip Inside the Meter
1. Using warm water, wash and then dry your
hands. Dirty hands could affect results.
2. Take one test strip from the container. Close the
container cap tightly. Make sure the yellow color
in the round window on the back of the test
strip matches the yellow color above “0 mg/dL”
on the container. If it looks green, do not use it.
3. Insert the test strip, with the orange pad facing
up, until it will go no further into the meter. Do
not bend the test strip. (The arrowheads are
almost no longer visible when the test strip is
inserted correctly.)
4. Make sure the code on the meter matches the
code on the test strip container.
Arrowheads
Orange
Pad
Do not bend the test strip.
Chapter 3: Testing Your Blood Sugar
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5. When you see the flashing blood drop, hold the lancet device
against the side of your fingertip and press the release
button.
6. Gently squeeze your fingertip to get a drop of blood.
Notes:
• Once the blood drop appears on the screen, you have 2
minutes to apply the drop of blood.
• If the test has begun and you still need to add more blood
throw the test strip away and start over.
Chapter 3: Testing Your Blood Sugar
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7. Touch the blood drop to the center of the square orange
pad. Do not bend the test strip.
8. An hourglass symbol appears on the screen, then the test
result appears.
9. To remove the lancet, take off the lancet device cap and
point the lancet end away from yourself.
10. Slide out the ejector to discharge the lancet into an
appropriate container for sharp objects.
For more information about your test results, see Chapter
3,” Understanding Your Test Results.”
▲ Example
Chapter 3: Testing Your Blood Sugar
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Applying Blood with Test Strip Outside of the Meter
Do not operate the meter without the test strip guide attached. For more information, see Chapter 5,
“Maintenance and Troubleshooting.”
Follow Steps 1 through 6 of “Running a Blood Sugar Test,”
Chapter 3, then:
1. Take the test strip out of the meter.
2. Touch the center of the square orange pad to the drop of blood.
Do not bend the test strip.
3. Within 20 seconds, insert the test strip, with the orange pad
facing up, until it will go no further into the meter. Do not bend
the test strip. (The arrowheads are almost no longer visible
when the test strip is inserted correctly.)
4. An hourglass symbol appears on the screen, then the
test result appears.
5. To remove the lancet, take off the lancet device cap and point
the lancet end away from yourself.
6. Slide out the ejector to discharge the lancet into an appropriate
container for sharp objects.
For more information about your test results, see Chapter 3,
“Understanding Your Test Results.”
Do not bend the test strip.
Chapter 3: Testing Your Blood Sugar
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Testing with Blood from Alternative Sites
With the ACCU-CHEK Active system, you have the option to use blood from
an alternative site (palm, forearm, upper arm, thigh, or calf) in addition to
blood taken from your fingertip. Although blood from your fingertip may be
tested at any time, there are times when testing from alternative sites is
not ideal. Before you begin testing areas other than your fingertip, please
read this section to understand which option is right for you.
▲
!
Before you begin testing using alternative sites, please:
• Talk with your doctor
• Read the Notes section below
Notes:
• Because your fingertip has more blood vessels, your fingertip and
alternative site test results may be different.
• NEVER ignore symptoms that may be due to low or high blood sugar.
• If your blood sugar result does not match how you feel, do a fingertip
test to confirm your result. If the fingertip result still does not match
how you feel, call your doctor.
• Do not change your treatment based on just one result.
Chapter 3: Testing Your Blood Sugar
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Alternative site testing may be done:
• Immediately before a meal
• When you are in a fasting state
Chapter 3: Testing Your Blood Sugar
Alternative site testing is NOT recommended:
• After a meal (two hours or less)
• After exercise
• During sickness
• When you think your blood sugar is very low
(hypoglycemic)
• If you often don’t notice when you are
hypoglycemic
• During peak action time of short-acting or
rapid-acting insulin analogues.
• Up to two hours after injecting a short-acting
or a rapid-acting insulin analogue.
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1. Wash the alternative site with warm water and
dry, then follow Steps 2-4 from Chapter 3,
“Running a Blood Sugar Test.”
2. Make sure you are using the clear cap specially
designed for alternative site testing with the
ACCU-CHEK Softclix lancet device.
3. Adjust the clear cap to the highest setting.
4. Press and hold the lancet device against a
fleshy area on the alternative site. Press the
release button and continue to apply steady
pressure to the site.
Don’t be afraid to apply a lot of pressure to
the area with the lancet device to get a good
blood drop.
Chapter 3: Testing Your Blood Sugar
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5. Take the test strip out of the meter.
You have 20 seconds to apply the blood to the
test strip and put it back in the meter.
6. Turn the test strip down on top of the blood
drop, aiming for the center of the orange pad.
7. Put the test strip back into the meter with the
orange pad facing up.
8. An hourglass symbol appears on the screen,
then the test result appears.
9. To remove the lancet, take off the lancet device
cap and point the lancet end away from
yourself.
10. Slide out the ejector to discharge the lancet
into an appropriate container for sharp objects.
For more information about your test
results, see Chapter 3, “Understanding Your
Test Results.”
Chapter 3: Testing Your Blood Sugar
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Recording Your Results
Always record your blood sugar results after testing. This helps you and your healthcare professional find
patterns in your blood sugar results. This information helps you better manage your diabetes, reducing your
chances for complications. Record your results in the self-test diary included in your kit, the meter’s memory,
or on your computer.
Storing Your Supplies
Make sure you close the test strip container and control solution bottles tightly after each use. You can keep
all your testing supplies in the carrying case. Store the carrying case (and everything in it) where it won’t be
exposed to heat or moisture. Your bedroom may be a good place.
▲
!
Never store test strips in areas of high heat and/or moisture, such as the kitchen,
bathroom or laundry room—heat and moisture can damage them.
Proper Testing Conditions
• The temperature range must be between 50-104°F (10-40°C) for accurate results. At temperatures outside
this range, the meter turns off or results are displayed with a thermometer symbol and may not be
accurate. Never artificially heat or cool the meter.
• Humidity must be below 85% so that moisture doesn’t condense on or inside the meter. If it does, let the
meter return to room temperature and thoroughly dry before turning it on.
Chapter 3: Testing Your Blood Sugar
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Using Your Test Strips
• For accurate results, use only approved test
strips.
• Close the container cap tightly immediately after
removing a test strip.
• Do not bend the test strip
• Note the expiration (“Use By”) date on the test
strip container. Throw test strips away after that
date.
• Replace the code key and run a control test
every time you get a new box of test strips.
• Store test strips in their original container.
• Store your test strips and meter in a cool, dry
place. Refer to the Test Strip Package Insert for
more information.
Understanding Your Test Results
Normal Blood Sugar Ranges
The normal fasting adult blood glucose range for an adult without diabetes is 74–106 mg/dL.1
Two hours after meals, the blood glucose range for an adult without diabetes is less than 140 mg/dL.2
For people with diabetes: Please consult your doctor for the blood glucose range appropriate for you.
Measuring Range of System: 10–600 mg/dL
Chapter 3: Testing Your Blood Sugar
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Symptoms of High or Low Blood Sugar
Being aware of the symptoms of high or low blood sugar can help you understand your test results and decide
what to do if they seem unusual. Here are the most common symptoms.
High blood sugar (hyperglycemia): fatigue, increased appetite or thirst, frequent urination, blurred vision,
headache, or general aching.
Low blood sugar (hypoglycemia): sweating, trembling, blurred vision, rapid heartbeat, tingling or numbness
around mouth or fingertips.
If you are experiencing any of these symptoms, test your blood sugar. If your blood sugar result is
displayed as LO or HI, and you have symptoms of low or high blood sugar, follow your doctor’s
instructions, or contact your doctor immediately. If your blood sugar result does not match how you
feel, follow the steps under “Unusual Test Results.”
Unusual Test Results
If your blood sugar result doesn’t match the way you feel, follow these steps:
1. Run a control test (see Chapter 2, “Control Testing”).
2. Repeat a blood sugar test (see Chapter 3, “Testing Your Blood Sugar”).
3. If your blood sugar results still don’t reflect the way you feel, follow your doctor’s instructions or call your
doctor immediately.
Note: Always follow your doctor’s instructions. For example, if your doctor has advised you to immediately
treat a low blood sugar result (such as by eating something), then do that first.
Chapter 3: Testing Your Blood Sugar
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Chapter 4: Using Your Meter’s Memory
Storing Test Results
Your meter automatically stores up to 200 test results, and you can review them at any time.
If you’ve set the time and date on the meter (see Chapter 1, “Setting the Beeper, Year, Time, and Date”), this
information is stored and displayed with your test results. If you haven’t set the time and date, test results are
simply stored in order, from the newest to the oldest.
Viewing Test Results
1. With the meter off, press and release
. The
most recent result along with the date and time
is displayed.
2. Press and release
. Result number “2” is
displayed. Keep pressing
to see older
results, or hold it down to scroll through the
results.
3. Press
to turn off the meter.
35
Viewing Trend Information
The ACCU-CHEK Active meter displays 7- and 14-day blood sugar averages. The time and date must be
set to use this feature.
1. With the meter off, press and release
.
▲
2. Press
and
at the same time to display
the 7-day average.
Example
▲
3. Press
and
again at the same time to
display the 14-day average. By repeating this
step, you can switch back and forth between
the 7-day and 14-day averages.
Example
Chapter 4: Using Your Meter’s Memory
36
4. Press
to return to memory.
5. Press
to turn off the meter.
ACCU-CHEK Customer Care Service Center 1-800-858-8072
Notes:
Do not change your therapy based on one individual result recorded in memory.
Talk to your doctor before changing therapy based on results in memory.
• Results stored in memory will not be lost when you replace the battery,
but you will need to reset the time and date.
• Once 200 results are in memory, adding a new test result causes the
oldest one to be deleted.
Downloading Your Meter to a Computer or PDA
You can transfer your stored results to a computer or PDA to track, identify patterns and print them
out. To download your results, you’ll need:
• ACCU-CHEK infrared cable (catalog no. 3183408)
• ACCU-CHEK Compass software (catalog no. 3134008)
To order, contact the ACCU-CHEK Customer Care Service Center at 1-800-858-8072.
Chapter 4: Using Your Meter’s Memory
37
ACCU-CHEK Customer Care Service Center 1-800-858-8072
Transferring Data
Infrared
(IR) Window
1. Install the software according to the instructions.
2. Run the software program and follow the instructions about how to
download information.
Make sure the software is ready to accept data from the meter.
3. Locate the infrared (IR) window on the top of the meter.
4. Locate the IR window on the infrared cable or PDA.
5. Point the two IR windows toward each other. They should be no
more than 4 inches (10 cm) apart.
6. Press
until “PC” flashes and release to turn on the meter.
Chapter 4: Using Your Meter’s Memory
38
ACCU-CHEK Customer Care Service Center 1-800-858-8072
When “PC” flashes on the display, you have 2 minutes to start transferring data before
the meter shuts off.
7. After the information has been transferred to your computer, “End” will
appear and you can turn off the meter by pressing
.
The software program may turn off your meter automatically when the
transfer is complete.
Notes:
• If the data did not transfer successfully, call the ACCU-CHEK Customer
Care Service Center.
• To make the most of the download feature, you must set the year, date,
and time in your meter.
Chapter 4: Using Your Meter’s Memory
39
ACCU-CHEK Customer Care Service Center 1-800-858-8072
Chapter 5: Maintenance and Troubleshooting
Cleaning Your Meter
Caring for your ACCU-CHEK Active meter is easy. If the display or the outside of the meter is
dirty, wipe it off with a slightly damp cloth. Only use water to dampen the cloth.
If there is any blood in the test strip opening or if your meter displays the E-4 or E-5
message, follow these steps to clean it:
1. Take the strip guide off by pressing down with your thumb as you slide it off.
2. Clean the guide with a soft cloth dampened slightly with cleaning solution (dishwashing
detergent and water or 1:10 bleach solution)* or by letting it soak for one hour in the solution.
3. Gently wipe the measuring window with a dry lint-free cloth.
4. When the guide is dry, gently slide it back onto the front of the meter until it clicks into place.
Do not operate the meter without the test strip guide attached.
5. Run a control test (see Chapter 2, “Running a Control Test”) to make sure the meter is
working properly.
*Blood disinfection is only achieved using 10% bleach solution made fresh the day of use.
Notes:
Some cleaning methods can damage your meter. To protect it, DO NOT:
• Use vinegar or scouring agents to clean the meter because they can harm the display
and measurement window.
• Spray any cleaning solution directly onto the meter.
• Put the meter under water (or any liquid).
• Pour liquid into the meter.
40
Maintenance and Testing
Your meter needs little or no maintenance with normal use. It automatically tests its own
systems every time you turn it on and lets you know if something is wrong. (See Chapter
5, “Screen Messages and Troubleshooting”).
If you drop the meter or think it’s not giving accurate readings, make sure that your test
strips and control solution haven’t expired, then run a control test.
Periodically test your display to make sure it is working properly. To test the display, turn
off the meter, then press and hold
and
for at least five seconds. The entire
display will appear. All the sections should be clear and look exactly like the picture at
the left. If not, call the ACCU-CHEK Customer Care Service Center at 1-800-858-8072.
Press
or
to turn off the meter.
Cleaning Your Lancet Device
To clean the ACCU-CHEK Softclix lancet device, use a mild dishwashing liquid and a soft cloth. DO NOT place
the entire device under water. At least once a week, disinfect the cap after cleaning by placing it in 10%
bleach solution* or alcohol (isopropyl) for 5 minutes. Rinse with water. Allow the cap to air-dry after
disinfecting.
*Blood disinfection is only achieved using 10% bleach solution made fresh the day of use.
Chapter 5: Maintenance and Troubleshooting
41
ACCU-CHEK Customer Care Service Center 1-800-858-8072
Screen Messages and Troubleshooting
!
▲
Never make treatment decisions based on an error message. If you have any concerns, please call
the ACCU-CHEK Customer Care Service Center at 1-800-858-8072, 24 hours a day, 365 days a year.
The meter won’t turn on or the display is blank.
Possible cause
Solution
Battery is dead.
Insert a new battery.
Temperature is too cold.
Move somewhere warmer and repeat test.
Display is damaged.
Call the ACCU-CHEK Customer Care Service Center.
Meter is defective.
Call the ACCU-CHEK Customer Care Service Center.
Blood sugar may be lower than the measuring range of the system or the test strip has
been bent. See Chapter 6, “Specifications.” We recommend retesting your blood sugar
according to Chapter 3, “Testing Your Blood Sugar.” Verify results by running a control test.
See Chapter 2, “Running a Control Test.”
Chapter 5: Maintenance and Troubleshooting
42
ACCU-CHEK Customer Care Service Center 1-800-858-8072
Blood sugar is higher than the
measuring range of the system.
See Chapter 3, “Understanding Your
Test Results.”
Your surroundings are too bright.
Repeat the test in a darker environment
(shaded from direct sunlight), using a
new strip.
The temperature is above or below
the proper range for the meter
(50°F to 104°F). Move to an area
between 50°F and 104°F, allow the
meter to warm up or cool down
slowly to room temperature. Do not
artificially heat or cool the meter.
Refer to “Proper Testing Conditions,”
Chapter 3.
The code key is missing or not working
properly. Replace the code key.
The test strip is not inserted correctly.
Make sure the arrows are pointing
toward the meter and the orange square
is facing up and is positioned over the
measuring window.
Battery power is low.
Change the battery soon.
The wrong code key is in the meter.
Put in the orange code key that came
with the container of test strips you are
using.
Chapter 5: Maintenance and Troubleshooting
43
ACCU-CHEK Customer Care Service Center 1-800-858-8072
A test error has occurred, or there is
electromagnetic interference.
Repeat the test. If you get the same
message, move away from sources of
interference and repeat the test.
The meter is having trouble reading
the code key. Take the orange code
key out and put it back in again.
For help, see Chapter 1, “Coding
the Meter.”
There is a problem reading the
test strip. Clean the test strip guide
(see Chapter 5, “Cleaning Your
Meter”) and make sure the test
strip is straight when you re-insert
it.
The code key is defective or not inserted
correctly. Take the orange code key
out and put it back in the meter (see
Chapter 1, “Coding the Meter”).
There is a problem reading the test
strip or the test strip is used, dirty,
or expired. Clean the test strip
guide (see Chapter 5, “Cleaning
Your Meter”) and repeat the test
with a new test strip.
Chapter 5: Maintenance and Troubleshooting
44
ACCU-CHEK Customer Care Service Center 1-800-858-8072
There was not enough blood on the test
strip to start the test. Repeat the test
with a larger drop of blood.
The test strip was not inserted
correctly, it was removed during
testing, or blood was applied too
soon. Repeat the test with a new
test strip. Make sure you insert the
test strip until the arrowheads are
no longer visible, with the orange
square facing up (see Chapter 3,
“Running a Blood Sugar Test”).
The temperature is above or below the
proper range for the meter. Move to an
area between 50°F and 104°F, allow the
meter to warm up or cool down slowly to
room temperature and repeat the test. If
you get a result with a temperature icon,
it could be inaccurate. Do not artificially
heat or cool the meter.
The meter is defective. Call the
ACCU-CHEK Customer Care Service
Center at 1-800-858-8072.
Chapter 5: Maintenance and Troubleshooting
45
ACCU-CHEK Customer Care Service Center 1-800-858-8072
Chapter 6: Technical Information
Product Limitations
Please read the literature packaged with your test strips to find the latest information on product specifications and
limitations.
Specifications
Display
Automatic power-off
Power supply
Meter type
Measuring range
Sample size
Measuring time
System operating conditions
96-segment LCD
After 2 minutes
One 2032 or equivalent lithium battery
ACCU-CHEK Active Meter
10-600 mg/dL
1µL
Approximately 5 seconds
Refer to the test strip package insert
46
Meter storage conditions
Test strip storage conditions
Relative humidity operating range
Altitude
Memory capacity
Dimensions
Weight
Construction
Lancet device depths
Chapter 6: Technical Information
-40°F to 158°F (-40°C to 70°C)
Refer to the test strip package insert
Less than 85%
<10,150 ft.
200 blood glucose results with time and date
4.6 x 1.7 x 0.9 inches (118 x 44 x 23 mm)
57 g (without battery)
Hand-held
0.80, 0.95, 1.10, 1.25, 1.40, 1.55,
1.70, 1.85, 2.00, 2.15, 2.30 mm
47
ACCU-CHEK Customer Care Service Center 1-800-858-8072
Product Safety Information
Explanation of Symbols
CAUTION
Please refer to safety-related
notes in the manual
accompanying this
instrument.
One 2032 or equivalent
lithium battery.
The ACCU-CHEK Active meter
has been listed by
Underwriter’s Laboratories,
Inc., in accordance with UL
3101-1 and CAN/CSA C22.2
No. 1010-1.
This product fulfills the
requirements of
Directive 98/79/ EC on
in vitro diagnostic
medical devices.
This product fulfills the
requirements of
Directive 98/79/ EC on
in vitro diagnostic
medical devices.
If you need to throw your meter away:
The European Union has a requirement aimed at improving waste management practices for certain electronic equipment.1 This is not a requirement for
the USA, however please consider these points if you ever need to dispose of your blood glucose meter. Any product coming in contact with blood is
considered contaminated (potentially infectious).2 During normal testing use, any blood glucose meter may come in contact with blood. Users in
professional environments (e.g., healthcare facilities) should follow their existing policies and procedures that govern disinfection and/or disposal of
potentially infectious waste. Consumers should use appropriate caution if they find a need to dispose their used meter. We suggest that you also remove
the battery before disposing.
1
Directive 2002/96/EC (Directive on waste electrical and electronic equipment (WEEE).
2
29 CFR 1910.1030 – Bloodborne pathogens.
Chapter 6: Technical Information
48
ACCU-CHEK Customer Care Service Center 1-800-858-8072
ACCU-CHEK Active Limited 3-Year Warranty
Roche Diagnostics warrants to the original purchaser of the meter that your ACCU-CHEK Active meter will be free from defects in materials and
workmanship for 3 years from the date of purchase. If, during this 3-year period, the meter does not work properly because of a defect in materials or
workmanship, Roche Diagnostics will replace it with a new ACCU-CHEK Active meter or equivalent product free of charge. The warranty of the
replacement meter will expire on the date of the original warranty expiration or ninety (90) days after the shipment of a replacement system, whichever
period is longer. The purchaser’s exclusive remedy with respect to the ACCU-CHEK Active meter shall be replacement.
This warranty does not apply to the performance of an ACCU-CHEK Active meter that has been damaged by accident or has been altered,
misused, tampered with, or abused in any way. Roche Diagnostics will handle meters that show damage or abuse according to its Non-Warranty
Service Policy described below.
THE ABOVE WARRANTY IS EXCLUSIVE OF ALL OTHER WARRANTIES, AND ROCHE DIAGNOSTICS MAKES NO OTHER WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO
EVENT SHALL ROCHE DIAGNOSTICS BE LIABLE TO THE PURCHASER OR ANY OTHER PERSON FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT,
SPECIAL, OR PUNITIVE DAMAGES ARISING FROM OR IN ANY WAY CONNECTED WITH THE PURCHASE OR OPERATION OF THE METER OR ITS PARTS.
NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IF ANY IS IMPLIED FROM THE SALE OF THE METER, SHALL
EXTEND FOR A LONGER DURATION THAN THREE YEARS FROM THE DATE OF PURCHASE.
Some states do not allow limitations on how long an implied warranty will last or the exclusion of incidental or consequential damages, so the above
elimination and exclusion may not apply to you. This warranty gives you specific legal rights, which vary from state to state.
We offer a 30-day money-back guarantee and a 3-year warranty
Money-back offer conditions and exceptions: Roche Diagnostics offers the original purchaser a 30-day money-back guarantee. If as the original
purchaser, you are not fully satisfied with your ACCU-CHEK Active Meter, call the ACCU-CHEK Customer Care Service Center toll free at 1-800-858-8072
for a full refund. Refund will be limited to the amount paid by you net of any rebates or discounts. If you are covered under Medicare, Medicaid, other
federal/state programs and private payers, you are not eligible for this money-back offer. If you are affected by this exclusion, you may instead request a
different ACCU-CHEK meter/system. You must have a copy of the dated itemized purchase receipt and the original packaging to obtain this refund.
Non-Warranty Service Policy
Roche Diagnostics’ Non-Warranty Service Policy applies to meters where the above warranty has not become effective, has become inapplicable, or has
expired. Roche Diagnostics will replace at its option meters returned to it for a service charge (not to exceed $35). Replacement will be with the same or
similar product. Replacement meters will be warranted for a period of 90 days from shipment under a limited warranty providing for replacement of parts
and labor at no charge.
Chapter 6: Technical Information
49
ACCU-CHEK Customer Care Service Center 1-800-858-8072
Warranty and Service Instructions
All requests for return of ACCU-CHEK Active meters under the above warranty or service policy must be made to the
ACCU-CHEK Customer Care Service Center by calling 1-800-858-8072. You will be mailed a return authorization
label, which must be affixed to your carton for shipping the system to Roche Diagnostics. Cartons received without
this label will be returned to you at your expense.
Customers experiencing difficulties should review the troubleshooting information in Chapter 5 of this booklet. Further
inquiries should be directed to the ACCU-CHEK Customer Care Service Center at 1-800-858-8072.
Be sure to fill out and mail the warranty card that comes with the ACCU-CHEK Active system.
!
▲
CAUTION – A RESTRICTED LICENSE LIMITS USE OF THE ACCU-CHEK ACTIVE SYSTEM – READ
CAREFULLY THE LIMITATIONS LISTED BELOW.
The ACCU-CHEK Softclix lancet device and use are protected by U.S. Patent Nos. 4,924,879; 6,419,661;
7,077,828; and Re. 35,803. A license to use the ACCU-CHEK Softclix lancet device is only granted when
ACCU-CHEK Softclix lancets are used as a part of the ACCU-CHEK Softclix lancet device.
The ACCU-CHEK Active system (meter, including the code key, and test strips) and its use are protected by U.S.
Patent Nos. 5,424,035; 6,055,060; 5,463,467; 5,366,609; 6,906,802; and 5,206,147. A license to use the
ACCU-CHEK Active system is only granted when the ACCU-CHEK Active meter is used with the ACCU-CHEK
Active test strips and ACCU-CHEK Active code keys. ACCU-CHEK Active test strips are provided with a
specifically matched ACCU-CHEK Active code key. These test strips and code keys are specifically manufactured
for operation with the ACCU-CHEK Active meter. Use of other test strips with an unmatched code key or even
Chapter 6: Technical Information
50
ACCU-CHEK Customer Care Service Center 1-800-858-8072
with the matched code key supplied by another manufacturer may prevent or impair the proper function of the
ACCU-CHEK Active system.
Using the ACCU-CHEK Active system indicates your acceptance of the restricted license to use the ACCU-CHEK
Active system only with ACCU-CHEK Active test strips and ACCU-CHEK Active code keys. Further, if you have
purchased an ACCU-CHEK Active monitoring kit or an ACCU-CHEK Active meter that includes this restricted
license, then this restricted license applies regardless of any additional offers found in ACCU-CHEK Active test
strip packages. If you do not agree to the terms and conditions of the restricted license, you may return, to the
place of purchase, the unused ACCU-CHEK Active system (or ACCU-CHEK Active meter, if you only purchased a
meter) for a full refund. If you have any questions, please call the ACCU-CHEK Customer Care Service Center at
1-800-858-8072.
Except where prohibited by statute, all warranties covering the ACCU-CHEK Active system are voided by use of
the ACCU-CHEK Active system with any test strip or code keys other than ACCU-CHEK Active test strips and
ACCU-CHEK Active code keys.
Patent Information
This product is covered by one or more of the following U.S. Patent Nos. 5,206,147; 5,424,035; 5,521,060;
5,334,508; 5,382,523; 5,846,837; 6,055,060; 5,463,467; 5,366,609; 4,924,879; 6,464,649; D429,814;
6,419,661; 5,240,860; 6,036,919; 6,455,001; 6,906,802; 7,077,282 and Re. 35,803. Additional U.S. patents are
pending.
Chapter 6: Technical Information
51
ACCU-CHEK Customer Care Service Center 1-800-858-8072
Additional Supplies
The following supplies and accessories are available from authorized diabetes healthcare centers, pharmacies,
or medical/surgical supply dealers:
Test Strips
ACCU-CHEK Active Test Strips
Cat. No. 3146332, 3272656, 3184862
Control Solution
ACCU-CHEK Active Control Solutions
Cat. No. 3146324
Lancets
ACCU-CHEK Softclix Lancet Device
ACCU-CHEK Softclix Lancets
ACCU-CHEK Softclix Lancets
Cat. No. 957
Cat. No. 971 (100/box)
Cat. No. 988 (200/box)
References
1. Stedman, TL Stedman’s Medical Dictionary, 27th Edition, 1999, p. 2082.
2. American Diabetes Association, “Clinical Practice Recommendation Guidelines 2003.” Diabetes Care,
Vol. 26, Supplement 1, pg. S22.
Chapter 6: Technical Information
52
ACCU-CHEK Customer Care Service Center 1-800-858-8072
Information for Professional Caregivers
▲
!
Healthcare Professionals: Follow the infection control procedures appropriate for your facility.
Decisions about whether to recommend alternative site testing (AST) should take into account the motivation and
knowledge level of the patient and his or her ability to understand the considerations relative to diabetes and AST.
If you are considering recommending AST for your patients, you need to understand that there is a potential for a
significant difference between fingertip and alternative site blood glucose results. The difference in capillary bed
concentration and blood perfusion throughout the body can lead to blood sample site-to-site differences in glucose results.
These physiological effects vary between individuals and can vary within a single individual based upon his or her behavior
and relative physical condition. Our studies involving AST of adults with diabetes show that most persons will find their
glucose level changes more quickly in the fingers’ blood than the alternative sites’ blood. This is especially important when
glucose levels are falling or rising rapidly. If your patient is used to making treatment decisions based upon fingerstick
readings, he or she should consider the delay, or lag-time, affecting the reading obtained from an alternative site.
We strongly recommend that people considering AST understand the following:
• AST is not recommended during periods of rapid decreases or increases in blood glucose levels.
• AST is not recommended for people with a history of recurrent hypoglycemia, who suspect that their blood glucose is
extremely low, or who are unaware of hypoglycemic events.
• Studies show that AST results immediately before a meal and near bedtime are more similar to fingertip results.
• NEVER ignore symptoms that may be due to low or high blood glucose.
Chapter 6: Technical Information
53
ACCU-CHEK Customer Care Service Center 1-800-858-8072
Index
ACCU-CHEK Softclix Lancet
Device, 22 – 23, 52
appetite, increased, 34
battery, changing, 12
battery, installing, 12
battery, type, 13, 46
blood drop, 23, 25, 28
blood sugar, high, 34
blood sugar, low, 34
blood sugar, testing, 24 – 31
blurred vision, 34
code key, 16
computer, connecting your
meter to, 37
Index
control solution, 17 – 21, 52
control test results,
understanding, 20 – 21
control test, acceptable
range, 19 – 21
control test, results, 20
control test, running 18 – 19
control test, unacceptable
range, 19 – 21
date, expiration, 17, 21
dehydration, 7
depth, lancet, 23, 30
diary, 32
error messages, 42 – 45
expiration date, 17, 21
54
fatigue, 34
frequent urination, 34
heartbeat, rapid, 34
high blood sugar, 34
hourglass, 26, 27, 31
hyperglycemia, 34
hypoglycemia, 34
lancet depth, 23, 30
lancet device, 22, 23, 52
lancet, 22, 23, 52
limitations, product, 46
logging results, 32
low blood sugar, 34
ACCU-CHEK Customer Care Service Center 1-800-858-8072
maintenance, meter, 40 – 45
memory, meter, 35 – 37
messages, error, 42 – 45
meter memory, 35 – 37
meter, coding, 16
meter, settings, 14 – 16
money-back guarantee, 49
numbness, 34
product limitations, 46
product specifications, 46
professional caregivers, 53
rapid heartbeat, 34
results, control test,
understanding, 20 – 21
results, logging, 32
results, test, understanding, 33
Index
screens, meter, 42 – 45
service, 50
settings, meter, 14 – 16
Softclix Lancet Device, 22 – 23, 52
specifications, product, 46
supplies, 52
supplies, storing, 32
sweating, 34
symbols, 48
technical information, 46 – 53
test results, understanding, 33
test results, unusual, 34
test strips,
ACCU-CHEK Active, 11, 18, 24, 52
thirst, increased, 34
time and date, setting, 14, 39
55
tingling, 34
trembling, 34
troubleshooting, 40 – 45
unusual test results, 34
urination, frequent, 34
vision, blurred, 34
warranty, 49 – 51
water loss, 7
www.accu-chek.com, 1
ACCU-CHEK Customer Care Service Center 1-800-858-8072
Notes
Index
56
ACCU-CHEK Customer Care Service Center 1-800-858-8072
ACCU-CHEK Active
®
ACCU-CHEK Customer Care Service Center 1-800-858-8072
www.accu-chek.com
©2007 Roche Diagnostics. All rights reserved.
Roche Diagnostics
9115 Hague Road
Indianapolis, IN 46256
ACCU-CHEK, ACCU-CHEK ACTIVE, SOFTCLIX, and ACCU-CHEK COMPASS
are trademarks of Roche.
03503143004-0507
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