AT&T | 8434 | 8434 Voice Terminal Quick Reference 0 - Gardner

555-231-783
Issue 1
March, 1996
Table of
Contents
8434 Voice Terminal
Quick Reference
Graphics © AT&T 1988
Blank Page
8434 Voice Terminal Quick
Reference
0
This 8434 Voice Terminal Quick Reference shows you how to access the following features available on the GuestWorks™ server:
■
Abbreviated Dialing
■
Automatic Callback
■
Bridging
■
Call Forwarding
■
Call Park
■
Call Pickup
■
Conference
■
Consult
■
Directory (Display Feature)
■
Display, Softkeys, and Control Buttons
■
Drop
■
Exit (Display Feature)
■
Hold
■
Inspect (Display Feature)
■
Intercom (Automatic/Dial)
■
Last Number Dialed (Redial)
■
Leave Word Calling
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3
■
Manual Exclusion
■
Message Retrieval (Display Feature)
■
Mute
■
Normal (Display Feature)
■
Priority Calling
■
Reset Speakerphone
■
Select Ringing Pattern
■
Self-Test
■
Send All Calls
■
Speaker and Speakerphone
■
Stored Number (Display Feature)
■
Time/Date (Display Feature)
■
Timer (Display Feature)
■
Transfer
■
Volume Control
Conventions
0
The following conventions are used in this document:
■
Buttons you press on the voice terminal are shown as follows:
Speaker
4
■
When referring to the softkey buttons on the display, those buttons are
shown as CFrwd.
■
The term “dial keypad” refers to the touch-tone keypad where you dial
(enter) telephone numbers and feature access codes.
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March 1996
■
The phrase “go off-hook” means that you must lift the handset, or press
the Speaker button. The phrase “go on-hook” means that you must
replace the handset on the handset cradle, or press the Speaker button.
■
For most of the procedures given in this document, you are instructed to
go off-hook to access the feature. This is not always required, especially
when you are cancelling or deactivating a feature using the softkeys or
the feature buttons.
■
If your voice terminal is an Attendant Backup position, you will have “console” permissions assigned to your voice terminal. This is done so you
can do most of the tasks available from the standard attendant console.
■
You will hear the following call progress tones during normal operation:
— Dial tone — a steady tone you hear when you first select an idle
call appearance.
— Ringback — the normal ringing tone you hear after you dial a
guest room or outside number.
— Busy tone — a slow on-off-on-off tone you hear when the person
you are calling is busy on their telephone.
— Reorder tone — a fast on-off-on-off tone you hear when calling
facilities are not available or out of order.
— Confirmation tone — a three-burst tone you hear after successfully using a feature access code.
— Intercept tone — a high-to-low tone you hear when a call or feature access code is not accepted.
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5
■
The following table lists the features you can use from your voice terminal. Your system administrator will give you a list of the feature access
codes. Write them into this table.
Feature
Abbreviated Dialing
Program Access
Personal List 1 Access
Personal List 2 Access
Personal List 3 Access
Automatic Callback
Deactivate
Call Forwarding - All Calls
Activation
Deactivation
Call Forwarding - Busy/Don’t Answer
Activation
Deactivation
Call Park
Activation
Answer Back
Call Pickup
Last Number Dialed
Leave Word Calling
Send a Message
Cancel a Message
Priority Calling
Send All Calls
Activation
Deactivation
6
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March 1996
Feature Access Code
Abbreviated Dialing
0
The Abbreviated Dialing (AD) feature allows you to store phone numbers and
feature access codes for repeated use. This section describes two different
ways of storing AD numbers: automatic dialing buttons and personal AD lists.
Automatic dialing buttons give you direct access to a designated number that is
not stored on an AD list. Automatic dialing buttons must be activated through
system administration before you can program a phone number for that button.
Up to three personal lists can be assigned for each voice terminal.
Automatic Dialing Buttons
0
To program an automatic dialing button, do the following:
1.
On a sheet of paper, write down the phone numbers and feature access
codes you want to store.
2.
Go off-hook.
■
3.
Do one of the following:
a.
Press
Menu
b.
Press
Program
c.
Dial the AD Program feature access code _____.
■
4.
You hear a dial tone.
, and then press Prog.
.
You hear a dial tone.
Press the feature button you wish to program.
■
You hear a dial tone.
5.
Dial the phone number or feature access code you want to store (up
to 24 digits).
6.
Press
■
7.
#
.
You hear a confirmation tone followed by a dial tone.
Go on-hook.
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7
To place a call using an automatic dialing button, do the following:
1.
Go off-hook.
■
2.
You hear a dial tone.
Press an assigned Automatic Dialing button.
■
You hear a ringback tone.
■
The called number is displayed.
Personal AD Lists
0
To program a personal AD list item, do the following:
1.
On a sheet of paper, write down the phone numbers and feature access
codes you want to store.
2.
Go off-hook.
■
3.
Do one of the following:
a.
Press
Menu
b.
Press
Program
c.
Dial the AD Program feature access code _____.
■
4.
8
.
You hear a dial tone.
You hear a dial tone.
Dial the list item (1, 2, 3, and so on).
■
6.
, and then press Prog.
Dial the personal list number (1, 2, or 3).
■
5.
You hear a dial tone.
You hear a dial tone.
Dial the phone number or feature access code you want to store (up
to 24 digits).
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March 1996
7.
Press
■
#
.
You hear a confirmation tone followed by a dial tone.
8.
Repeat Steps 5 through 7 if you want to program additional items on the
same list.
9.
Go on-hook when you are finished. Start over with Step 1 if you want to
program items on a different personal list.
To place a call using a personal list item, do the following:
1.
Go off hook.
■
2.
Do one of the following:
a.
Press
b.
Dial the desired AD personal list feature access code _____ (this
could be any of three feature access codes).
■
3.
You hear a dial tone.
Personal List
.
You hear a dial tone.
Dial the desired AD list item (1, 2, 3, and so on).
■
You hear a ringback tone.
Automatic Callback
0
The Automatic Callback feature allows you to automatically queue a recall to an
extension that is busy, does not answer, or returns a Call Waiting ringback tone.
When the queued extension becomes available, a callback is made to your
voice terminal.
NOTE:
An Automatic Callback request is automatically cancelled after 30 minutes.
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9
To use the Automatic Callback feature, do the following:
1.
After you hear a ringback tone or a busy tone, do one of the following:
a.
Press
Menu
b.
Press
Auto Callback
■
2.
.
You hear a confirmation tone.
Go on-hook.
■
3.
, and then press AutCB.
When the called telephone becomes available again, your telephone rings with priority ringing (a 3-burst ringback).
Go off-hook.
■
You hear a ringback tone and the call is placed to the number you
originally called.
If you decide that you want to cancel the Automatic Callback request, do one of
the following:
1.
2.
While on-hook, do one of the following:
a.
Press
Menu
, and then press AutCB.
b.
Press
Auto Callback
.
Go off-hook and dial the Automatic Callback deactivation feature access
code _____.
Bridging
0
You may have a “bridged” call appearance for someone else’s voice terminal
assigned to your voice terminal. When you press this call appearance, it operates as if you were at that person’s voice terminal. You can use this bridged call
appearance to answer calls, make calls, or bridge on to an existing call.
10
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To access the bridged appearance to answer a call, make a call, or bridge on to
an existing call, do the following:
1.
Go off-hook.
■
2.
You hear a dial tone.
Press the bridged call appearance button.
■
You hear a dial tone from the bridged call appearance, are connected to an incoming call, or are bridged onto an existing call.
Call Forwarding
0
There are two Call Forwarding features you can use: Call Forwarding - All Calls
and Call Forwarding - Busy/Don’t Answer. Call Forwarding - All Calls causes
calls to your voice terminal to be forwarded immediately to a different telephone
number. Call Forwarding - Busy/Don’t Answer causes calls to your voice
terminal to be forwarded to a different telephone number only if you do not
answer or if your line is busy.
! SECURITY ALERT:
Call Forwarding - All Calls and Call Forwarding - Busy/Don’t Answer are not
recommended for use to extend calls to “out of hotel” sites due to the potential
for toll fraud. Reliable call disconnect from your local service provider's central
switching office may not always be possible, thus, allowing dial tone to be
returned to the caller and toll fraud to occur.
To forward calls to another telephone number, do the following:
1.
Go off-hook.
■
2.
You hear a dial tone.
Do one of the following:
a.
Press
Menu
, and then press CFwrd.
b.
Press
Call Fwd
.
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11
c.
■
3.
You hear a dial tone.
Dial the telephone number to where the calls will be forwarded.
■
5.
You hear a dial tone.
If your voice terminal is administered with “console” permissions, dial
your own extension number. Otherwise, go to Step 4.
■
4.
Dial the Call Forwarding - All Calls feature access code _____ or
the Call Forwarding - Busy/Don’t Answer feature access code
_____.
You hear a confirmation tone.
Go on-hook.
To cancel either type of Call Forwarding, do the following:
1.
Go off-hook.
■
2.
You hear a dial tone.
Do one of the following:
a.
Press
■
b.
Press
■
c.
12
You hear a dial tone. Continue with Step 4.
Call Fwd
.
You hear a confirmation tone. Continue with Step 4.
You hear a dial tone. Continue with Step 3.
If your voice terminal is administered with “console” permissions, dial
your own extension number.
■
4.
, and then press CFwrd.
Dial the Call Forwarding deactivation feature access code _____.
■
3.
Menu
You hear a confirmation tone.
Go on-hook.
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Call Park
0
The Call Park feature allows you to park a call on the server, and then reconnect the call using your voice terminal or a different voice terminal.
To park a call at your extension (for retrieval from any extension), do the
following:
1.
While active on a call, press
■
2.
You hear a dial tone.
a.
Press
Menu
b.
Press
Call Park
c.
Dial the Call Park feature access code _____.
Press
■
4.
.
Do one of the following:
■
3.
Transfer
, and then press CPark.
.
You hear a confirmation tone.
Transfer
again.
You hear silence.
Go on-hook.
To return to a call parked at your extension, do the following:
1.
Go off-hook.
■
2.
You hear a dial tone.
Do one of the following:
a.
Press
■
b.
Call Park
.
You hear a confirmation tone, and then you are connected
to the parked call.
Dial the Answer Back feature access code _____.
■
You hear a dial tone. Continue with Step 3.
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3.
Dial your own extension number.
You hear a confirmation tone, and then you are connected to the
parked call.
■
To retrieve a call parked at a different extension, do the following:
1.
Go off-hook.
You hear a dial tone.
■
2.
Dial the Answer Back feature access code _____.
You hear a dial tone.
■
3.
Dial the extension number of the person that parked the call.
You hear a confirmation tone, and then you are connected to the
parked call.
■
Call Pickup
0
The Call Pickup feature allows you to answer calls intended for other extension
numbers within your Call Pickup group. Call Pickup groups are established so
that when one member of a group is gone, other members of the group can
answer that member's calls. A Call Pickup group usually consists of people who
are located in the same area or have similar functions (such as the front office
staff).
To answer a call placed to a member of your pickup group when your voice terminal is idle, do the following:
1.
Go off-hook.
■
14
Issue 1
You hear a dial tone.
March 1996
2.
Do one of the following:
a.
Press
Menu
b.
Press
Call Pickup
c.
Dial the Call Pickup feature access code _____.
■
, and then press CPkUp.
.
You are connected to the incoming call.
To pick up a call when you are already active on another call, do the following:
1.
Press
■
2.
Hold
.
The current call is placed on hold, and the green status lamp at
the call appearance flutters.
Do one of the following:
a.
Press
Menu
b.
Press
Call Pickup
c.
Dial the Call Pickup feature access code _____.
■
, and then press CPkUp.
.
You are connected to the incoming call.
Conference
0
The Conference feature allows you to set up a six-party conference call without
attendant assistance. You cannot create a conference call when the first party is
the attendant.
To establish conference call while on a two-party call, do the following:
1.
Press
■
Conf
.
The existing call is put on hold and you hear a dial tone.
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2.
Dial the number of the new party, and wait for an answer.
You can privately discuss the call with the new party at this time. If
you want to establish the conference call, continue with Step 3.
■
If there is no answer or the line is busy, press the held call appearance button to return to the held call.
3.
Press
All parties are connected on the conference call.
■
4.
again.
Conf
Repeat Steps 1 through 3 to add more parties to the conference call.
To create a conference call when you have a call on hold and you have a
second active call, do the following:
1.
Press
Press the call appearance button of the call originally on hold (the first
call).
You are reconnected to your first caller.
■
3.
.
The active call goes on hold, and you hear a dial tone.
■
2.
Conf
Press
Conf
again.
All three parties are now connected in a conference call.
■
To drop the last party added to a conference call:
1.
Press
■
16
Issue 1
Drop
.
The last party added to the conference call is dropped from the
call.
March 1996
Consult
0
In a hotel front office, you may be required to answer calls for other coworkers.
If so, calls intended for those coworkers may be redirected to you by the Call
Coverage feature. These calls can be answered the same as any other call.
During the call, you may need to leave a message for your coworker or consult
with them about the call.
To leave a message for a coworker to call the original caller's extension, do the
following:
1.
Press the
■
button while connected to the call.
Cover Callback
You hear a confirmation tone.
To talk privately with a coworker after answering a redirected call, do the
following:
1.
Press
■
2.
Transfer
.
The call is placed on hold, and you hear a dial tone.
Do one of the following:
a.
Press
b.
Press
c.
Dial your coworker’s extension.
Menu
, and then press Cnslt.
Consult
.
■
You hear a ringback tone.
■
The call rings at your coworker’s extension with priority ringing.
3.
You can privately discuss the call. If your coworker is not available, press
the held call appearance to reconnect the call.
4.
Do one of the following:
a.
Press
Transfer
b.
Press
Conf
to transfer the call to your coworker.
to create a conference call.
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17
Directory (Display Feature)
0
You can search the server’s names directory from your voice terminal and place
calls to coworkers or guests after displaying their name.
To search the directory for a name, do the following:
1.
2.
Do one of the following:
a.
Press
Menu
, and then press Dir.
b.
Press
Directory
.
Dial the keypad digits that correspond to the letters used to spell the
name for the person you want to locate. You can use any of the formats
listed below:
■
Last name, first name (for example, Grimaldi, Damian; use
instead of the comma).
■
First name last name (for example, Damian Grimaldi).
■
Single name of an organization or group (for example, housekeeping).
#
NOTE:
When you dial the keypad digit for the first letter of a name, the
first name that matches that letter displays on the console. You
can either continue to dial keypad digits to spell the rest of the
name, or you can use the Next button to scroll down the alphabetical list of names in the directory.
18
3.
If you enter a name that is not found in the directory, the display panel
tells you that no corresponding name was found.
4.
When the desired name is displayed, press
5.
To exit the directory, press the
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March 1996
Normal Mode
Call
button.
to call that person.
The following special conditions apply when you use the keypad digits with the
Integrated Directory feature:
■
Use
#
for a space and a comma.
■
Use
7
for the letter Q.
■
Use
9
for the letter Z.
Display, Softkeys, and Control Buttons
0
Entering Softkey Mode and Viewing the Three
Feature Option Screens
0
There are three separate feature option screens. Each of these screens allows
you to select from five different features for a total of 15 features. There are
more than 15 features available from the server; ask your system administrator
to give you the features you need most.
You can enter the Softkey Mode by pressing the display option button labeled
Menu . The following is an example of a feature option screen:
v
CFrwd
LWC
CnLWC
TmDay
PCall
The top line of each feature option screen shows you the status of each of the
features. An arrow appears above the feature name or abbreviation if the
feature is active. If there is no arrow above the feature, the feature is not active.
In the above example, the Automatic Callback feature is active.
The second line on each feature option screen shows the features you can
access. To use any of these features, you must press the softkey below the
feature name or abbreviation. For example, on the feature option screen shown
previously, you can leave a message for another extension to call you back by
pressing the softkey below LWC (the Leave Word Calling feature). If you want to
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19
cancel the message, press the softkey below CnLWC (the Cancel Leave Word
Calling feature).
To see the next set of features, press the display control button labeled
Next > ; to see the previous set, press the display control button labeled
< Prev . Press
Next >
or < Prev until the feature you want to use appears
on the display.
Using the Softkeys to Activate a Feature
0
To access a feature with the softkeys (Priority Calling is used in this example),
do the following:
1.
Go off-hook.
You hear a dial tone.
■
2.
Press
Menu
.
3.
Press
Next >
4.
Press PCall, and then dial the extension.
.
The display shows the following:
■
v
CFrwd
LWC
CnLWC
TmDay
PCall
When both parties hang up from the call, the arrow above PCall
disappears.
5.
20
Press
Issue 1
Exit
to exit from the softkey mode.
March 1996
Other Softkey Features That May Be On
Your Display
0
The following table lists all the softkey features that may be administered for
your voice terminal:
Abbreviation
AD
Feature
Abbreviated Dialing button
AutCB
Automatic Callback
CFrwd
Call Forwarding - All Calls
CnLWC
Leave Word Calling - Cancel a Message
Cnslt
Consult
CPark
Call Park
CPkUp
Call Pickup
Dir
Names Directory
Excl
Manual Exclusion
HFAns
Internal Auto Answer
IAuto
Automatic Intercom
IDial
Dial Intercom
Inspt
Inspect
Last
Last Number Dialed
LWC
Leave Word Calling - Send a Message
Mark
Mark function for Abbreviated Dialing
Pause
Pause function for Abbreviated Dialing
PCall
Priority Calling
Prog
Program function for Abbreviated Dialing
RngOf
Ringer Cutoff
SAC
Send All Calls
SFunc
Special function for Abbreviated Dialing
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21
Abbreviation
Feature
Spres
Suppress for Abbreviated Dialing
Stop
Stop/indefinite wait for Abbreviated Dialing
Timer
Call duration timer
TmDay
Display date and time
View
View stored number
Wait
Wait function for Abbreviated Dialing
Drop
0
The Drop feature allows you to disconnect the current call with one push of a
button.
To drop the current call, do the following:
1.
Press
Drop
.
You hear a dial tone.
■
Exit (Display Feature)
0
To exit any display feature and return to normal display, do the following:
1.
22
Press
Issue 1
Exit
.
March 1996
Hold
0
The Hold feature allows you to put your current call on hold while you answer
another call, make a call, or perform some other task.
To place a call on hold, do the following:
1.
Press
Hold
.
■
The current call is placed on hold.
■
The green status lamp at the call appearance flutters.
To place a call on hold and answer a new call, do the following:
1.
2.
Press
Hold
.
■
The current call is placed on hold.
■
The green status lamp at the call appearance flutters.
■
The display goes blank
Press the call appearance button of the incoming call.
■
You are connected to the incoming call.
To return to a held call, do the following:
1.
Press the call appearance button of the held call.
■
You are reconnected to the held call.
■
The display shows the caller information.
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23
Inspect (Display Feature)
0
The Inspect feature allows you to see the names and phone numbers of calls
you have on hold without reconnecting to the call.
To see who is on hold, do the following:
1.
2.
Do one of the following:
a.
Press
b.
Press
, and then press Inspt.
Inspect
.
Press the call appearance button of the held call.
■
3.
Menu
The call information is displayed.
To return to the held call, press
ance button of the held call.
■
Exit
, and then press the call appear-
You are connected to the held call.
Intercom (Automatic/Dial)
0
The Intercom feature allows you to call coworkers by pressing one button or a
special access code.
To make a call to your predetermined Automatic Intercom partner, do the
following:
1.
Do one of the following:
a.
Press
Menu
b.
Press
IcomAuto
■
24
Issue 1
, and then press IAuto.
.
You hear a ringback tone.
March 1996
To dial a call to a member of your Dial Intercom group, do the following:
1.
Go off-hook.
■
2.
Do one of the following:
a.
Press
Menu
b.
Press
IcomDial
■
3.
You hear a dial tone.
, and then press IDial.
.
You hear a dial tone.
Dial your group member's 1- or 2-digit code.
■
You hear a ringback tone.
To answer an intercom call, do the following:
1.
Go off-hook.
■
You are connected to the call.
Last Number Dialed (Redial)
0
The Last Number Dialed (Redial) feature allows you to redial the last number
you dialed.
To use Last Number Dialed, do the following:
1.
Go off-hook.
■
2.
You hear a dial tone.
Do one of the following:
a.
Press
Menu
b.
Press
Last Dialed
c.
Dial the Last Number Dialed feature access code _____.
■
, and then press Last.
.
A call is placed to the last number you dialed.
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25
Leave Word Calling
0
The Leave Word Calling (LWC) feature allows you to leave a standard “call me
back” message to other users on the server. When a message is created, the
user’s message waiting lamp goes on.
To leave a message after dialing an extension (when your call is not answered,
you hear a coverage tone or a busy tone, or you have been put on hold), do the
following:
1.
2.
Do one of the following:
a.
Press
Menu
, and then press LWC.
b.
Press
LWC
.
■
You hear a confirmation tone.
■
The message waiting lamp at the called extension goes on.
Go on-hook.
To leave a message without ringing an extension, do the following:
1.
Go off-hook.
■
2.
Do one of the following:
a.
Press
Menu
, and then press LWC.
b.
Press
LWC
.
c.
Dial the Leave Word Calling - Send a Message feature access
code _____.
■
3.
26
You hear a dial tone.
Dial the extension for which you want to leave a message.
■
4.
You hear a dial tone.
You hear a confirmation tone.
Go on-hook.
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March 1996
To cancel a Leave Word Calling message:
1.
Go off-hook.
■
2.
Do one of the following:
a.
Press
b.
Dial the Leave Word Calling - Cancel a Message feature access
code _____.
■
3.
4.
You hear a dial tone.
Menu
, and then press CnLWC.
You hear a dial tone.
Dial the extension for which you left a message.
■
You hear a confirmation tone.
■
Your Leave Word Calling Message is canceled.
Go on-hook.
Manual Exclusion
0
The Manual Exclusion feature prevents other voice terminal users from bridging
on to your call. This feature operates for one call and is then cancelled.
To use this feature, do the following:
1.
2.
While active on a call, do one of the following:
a.
Press
Menu
b.
Press
Excl
, and then press Excl.
.
To cancel Manual Exclusion, do one of the following:
a.
Press
Menu
b.
Press
Excl
c.
Go on-hook.
, and then press Excl.
.
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27
Message Retrieval (Display Feature)
0
The Message Retrieval feature allows you to retrieve your messages. If your
server uses a voice mail system, you must follow local procedures to access
those messages.
To view your messages when your message light is on, do the following:
1.
Press
Press
to see each message.
Next
The display shows the name and number of each person that left
a message.
■
3.
.
The display shows that you have messages.
■
2.
Msg Rtrv
Press
or
Exit
Normal Mode
to return to the normal operating mode.
To return a call to the message sender, do the following:
1.
Go off-hook.
You hear a dial tone.
■
2.
Press
while the message is displayed.
Call
You hear a ringback tone.
■
To delete the displayed message, do the following:
1.
Press
.
The message is deleted.
■
2.
Delete
Press
Exit
or
Normal Mode
to return to the normal operating mode.
To view a coworker's messages (can be during call with coworker), do the
following:
1.
Press
■
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Issue 1
Cov Msg Rtrv
.
The display requests you to enter your coworker’s extension.
March 1996
2.
Dial your coworker’s extension.
■
3.
Press
■
4.
Press
■
5.
Press
Their name is displayed.
Next
.
Their first message is displayed.
Next
to see each message.
The display shows the name and number of each person that left
a message.
or
Exit
Normal Mode
to return to the normal operating mode.
To return a call for a coworker to the displayed extension (while on a call with a
coworker), do the following:
1.
2.
Press
■
Your coworker is put on hold.
■
You hear a dial tone.
Press
■
3.
.
Transfer
Press
■
while the message is displayed.
Call
You hear a ringback tone.
Transfer
.
Your coworker is connected to the ringing call.
Mute
0
The Mute feature allows you to turn off the microphone on the handset and the
speakerphone. This prevents other parties on the call from hearing you.
To turn on the Mute button, do the following:
1.
Press the
Mute
button.
■
The red lamp next to the
■
The other parties on the call cannot hear you talking.
Mute
button goes on.
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29
2.
When you are ready to resume the conversation, press the
■
The red lamp next to the
■
The other parties on the call can hear you talking.
Mute
Mute
button.
button goes off.
Normal (Display Feature)
0
To exit any display feature and return to normal display, do the following:
1.
Press
Exit
.
Priority Calling
0
The Priority Calling feature allows you to ring another voice terminal with special
three-burst ringing (this ringing pattern will vary for some voice terminals). This
identifies the call as important, and the call should be answered immediately.
To place a priority call, do the following:
1.
Go off-hook.
■
2.
Do one of the following:
a.
Press
Menu
b.
Press
Priority
c.
Dial the Priority Calling feature access code _____.
■
3.
30
You hear a dial tone.
, and then press PCall.
.
You hear a dial tone.
Dial the extension number.
Issue 1
■
You hear a ringback tone.
■
The call rings at the extension with priority ringing.
March 1996
To change a regular call into a priority call (when you hear a busy tone or a
ringback tone), do the following:
1.
Do one of the following:
a.
Press
Menu
b.
Press
Priority
, and then press PCall.
.
■
You continue to hear ringback tone.
■
The ringing at the called extension changes to priority ringing.
Reset Speakerphone
0
You can adjust the speakerphone to the surrounding room acoustics to provide
optimal performance. Use the Reset Speakerphone feature for the following
reasons:
■
When you move your voice terminal to another location (even in the
same room).
■
Whenever the red light next to
Speaker
is fluttering.
NOTE:
You may also use this feature when you are on a call in the unlikely event
your speakerphone makes a squealing noise during the call. Your speakerphone will adjust itself to normal for that call (no tones will be heard). If
there has been an interruption in power (such as the system has just
been powered up, or you have connected the voice terminal at another
location), the light next to Speaker flutters until you reset the speakerphone.
To adjust the speakerphone, do the following:
1.
While on-hook, press
2.
Press
■
Speaker
Shift
.
.
The speakerphone resets.
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31
Select Ringing Pattern
0
You can select one of eight different ringing patterns for incoming calls. When
there are several users in the same seating area, you can select a distinct ringing pattern so you can recognize when your voice terminal is ringing.
To select a ringing pattern, do the following:
1.
While on-hook, press
Shift
, and then press
Hold
.
■
The current ringing pattern rings repeatedly.
■
The
■
The display shows the current ringing pattern number:
Shift
lamp flashes.
SELECT RING PATTERN: 5
2.
Press
3.
When you hear the ringing pattern you want to use, press
■
Hold
repeatedly to step through the rest of the ringing patterns.
Shift
.
You hear two beeps which indicates that the change was
accepted.
Self-Test
0
To test the lamps on your voice terminal, do the following:
1.
Press and hold
■
2.
32
Issue 1
.
The lamps on the left side go on followed by the lamps on the right
side.
Release
■
Test
Test
to end the test.
All the lamps go off, except for the
for a few seconds.
March 1996
Test
lamp, which stays green
Send All Calls
0
The Send All Calls feature immediately redirects your calls to your predefined
Call Coverage path. You can use this feature when you do not want to be disturbed. If a coverage path is not administered, this feature does not work.
To use Send All Calls, do the following:
1.
Go off-hook.
■
2.
You hear a dial tone.
Do one of the following:
a.
Press
Menu
b.
Press
Send All Calls
c.
Dial the Send All Calls activation feature access code _____.
■
3.
, and then press SAC.
.
You hear a confirmation tone.
Go on-hook.
To cancel Send All Calls, do the following:
1.
Go off-hook.
■
2.
You hear a dial tone.
Do one of the following:
a.
Press
Menu
b.
Press
Send All Calls
c.
Dial the Send All Calls deactivation feature access code _____.
■
3.
, and then press SAC.
.
You hear a confirmation tone.
Go on-hook.
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33
Speaker and Speakerphone
0
Your voice terminal is equipped with a speakerphone that can be configured in
a speak-and-listen mode or in a listen-only mode. If your voice terminal is configured for speak-and-listen, you can use it for all calls and features. If your
voice terminal is configured for a listen-only, you can use it to access features or
to listen to messages, but you must use the handset when talking on a call.
To use the speaker/speakerphone, do the following:
1.
2.
Press
Speaker
.
■
You hear a dial tone.
■
If your voice terminal has a listen-only speaker, the Mute lamp
goes on to remind you that the speaker is in the listen-only mode.
Place a call or access a feature.
To turn off the speaker/speakerphone and use the handset, do the following:
1.
Pick up the handset.
The speaker/speakerphone shuts off and the call goes through
the handset.
■
2.
Continue with your call.
To change from the handset to the speaker/speakerphone, do the following:
1.
Press
.
The speaker/speakerphone comes on and the call goes through
the speaker/speakerphone.
■
2.
Speaker
Hang up the handset.
To end a call while using the speaker/speakerphone, do the following:
1.
34
Press
Issue 1
Speaker
.
March 1996
Stored Number (Display Feature)
0
The Stored Number feature allows you to view the number stored on an Abbreviated Dialing button.
To view a number stored on an AD button, do the following:
1.
2.
Do one of the following:
a.
Press
b.
Press
Menu
Stored
, and then press View.
.
Press the Abbreviated Dialing button you wish to view.
■
The display shows the stored number.
3.
To view another stored button, repeat Step 2.
4.
To return to the normal display, press
Exit
.
To see the number stored as a list item, do the following:
1.
2.
3.
Do one of the following:
a.
Press
b.
Press
Stored
, and then press View.
.
Do one of the following:
a.
Press
b.
Dial the desired AD personal list feature access code _____ (this
could be any of three feature access codes).
Personal List
.
Dial the selected list item (1, 2, 3...).
■
4.
Menu
The display shows the stored number.
To return to the normal display, press
Exit
.
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35
To see the number you last dialed, do the following:
1.
2.
Do one of the following:
a.
Press
b.
Press
Menu
, and then press View.
.
Stored
Do one of the following:
a.
Press
Menu
b.
Press
Last Dialed
c.
Dial the Last Number Dialed feature access code _____.
■
, and then press Last.
.
The last number you dialed is displayed.
Time/Date (Display Feature)
0
The Time/Date feature allows you to view the current date and time of day.
To see the date and time, do the following:
1.
Do one of the following:
a.
Press
Menu
b.
Press
Date/Time
■
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Issue 1
, and then press TmDay.
.
The date and time are displayed for 5 seconds.
March 1996
Timer (Display Feature)
0
The Timer feature allows you to keep track of a call with a timer on the display.
To start or stop the timer, do the following:
1.
Do one of the following:
a.
Press
b.
Press
■
Menu
Timer
, and then press Timer.
.
The timer either starts or stops.
Transfer
0
The Transfer feature allows you to transfer calls from your voice terminal to a
coworker or to a hotel guest. You cannot transfer a call from the attendant to a
coworker or hotel guest.
! SECURITY ALERT:
Social Engineering — “Social Engineering” is a con game that hackers
frequently use. It is sometimes referred to as “Operator Deceit.” The success
of this con requires gullibility or laxity on the part of the operator or employee,
of which the hacker takes full advantage. For example, hackers call an
employee, claim to have the wrong extension number, and ask to be
transferred back to the operator. To the operator, the call appears to be an
internal call. The hacker then asks for an outside line. Often, because
operators are not trained about toll fraud, they will connect the hacker to an
outside line. Another example of social engineering is when a hacker calls the
operator and pretends to be a telephone maintenance repair person. They
make statements such as: “This is AT&T testing your lines. Please transfer
me to 900 or 9#,” or “I need to verify your DID number range.” An untrained
operator may provide the requested transfer or information, giving the hacker
more ammunition with which to crack your system.
Issue 1
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37
To transfer the current call, do the following:
1.
2.
Press
Transfer
.
■
The call is placed on hold.
■
You hear a dial tone.
Dial the number to which the call is to be transferred.
You hear a ringback tone.
■
3.
Remain on the line and announce the call; if there is no answer or the
line is busy, return to the held call by pressing the held call appearance
button.
4.
Press
■
5.
Transfer
again.
The call is transferred.
Go on-hook.
Volume Control
0
The volume control on your voice terminal can be adjusted to eight different volume levels for the ringer, the speaker, and the handset. This is done by pressing the Volume button when a call is ringing, when using the speaker, or when
using the handset. Pressing the right side of the Volume button increases the
volume, and pressing the left side of the Volume button decreases the volume.
As you adjust the volume, the display shows the volume setting for the device
you are adjusting:
a=
RINGER
38
Issue 1
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