90 day password Frequently Asked Questions

90 day password Frequently Asked Questions
IT Services
Change your password every 90 days
FAQ
What is happening?
From May 2015 all staff (including externals) will need to change their password every three months and make
sure that this is strong password.
Why do we have to do this?
It will help to keep University IT systems secure and protect your data. If your system is hacked, it limits the
amount of time that your data is vulnerable. 35% of University staff already have to change their passwords
regularly and this will now be standardised for all staff. Information Security policy ISP 19 requires this to be
implemented and many other universities have similar password change policies. It is also a good idea to
regularly change your other passwords that you use at home for your personal email or devices at home.
What happens about mobile devices?
You will also need to update your IT account password on any mobile device you use to connect to eduroam wifi
or University email.
What happens if I forget my password?
You can get it reset easily if you set yourself up to do this online. You simply set up answers to a few questions.
Find out more and set up your password reset answers now. Then if you forget your password you will be able
to automatically reset your password without having to contact the IT Service Desk. Alternatively you can call
the IT Service Desk on 0116 252 2253 and they can reset your forgotten password immediately over the phone.
What is a “strong” password and why do we need them?
A strong password is made up of a combination of letters, numbers and characters (for example *, %). It needs
to be eight characters long and you should avoid things like your user name and previous passwords. There is full
guidance on choosing a secure password. A strong password is much harder to hack.
What can I do to make this easier?
You don’t need to wait until May to do this – you can reset your password now and then you won’t be prompted
again for another 90 days. If you do it now and find you need help, the IT Service Desk will be able to provide
help more quickly.
How do I change my password?
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On campus – When you login to a University Windows 7 PC press Ctrl + Alt + Del and select Change a
Password...
Off-campus or on a non-University Windows 7 PC – Go to University webmail. Click on Staff. Login to
Outlook Web Access. Then click on Options in the top right, select Change Password on the left
www.le.ac.uk/itservices
UNIVERSITY OF LEICESTER
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IT SERVICES
I sometimes give my log in details to someone else – what should I do about this?
You should never, under any circumstances, give your University IT account username and password details to
someone else. This is against University policy. If you are doing this, contact the IT Service Desk to find another
solution for your colleague.
What are the password rules?
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Never share your password with anyone
Change your password every 90 days
Must be a minimum of eight characters long
Cannot contain your University IT account username
Must contain characters from three of the following four categories:
o UK English uppercase (A – Z)
o UK English lowercase (a – z)
o Numbers (0 – 9)
o Non alphabetic characters (for example: !, $, #, %)
Must not contain your username, or more than two consecutive characters from your full name
You cannot reuse the previous 24 passwords
Always lock or log off your computer before leaving it unattended. Staff computers will automatically lock
after 10 minutes of inactivity.
Where can I get help?
There’s plenty of guidance information about passwords on the IT Services website.
What do I do if I have questions?
Contact the IT Service Desk on 0116 252 2253 for immediate help over the phone.
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