Vodafone | Broadband Complete | User guide | Vodafone Broadband Complete User guide

User Guide
Broadband Complete
1. Introduction
1.1
1.2
1.3
1.4
Contents in the Package
The Front and Rear Panel of your Vodafone Broadband Complete
The Side Panels of your Vodafone Broadband Complete
Description of the Indicators on the Front and Rear Panels
2. Installation guide
2.1
2.2
2.3
2.4
2.5
Connecting your Vodafone Broadband Complete to the Fixed Network
Connecting your computer to your Vodafone Broadband Complete using the PC/LAN cable
Connecting a computer to your Vodafone Broadband Complete using a wireless connection
Entering in your Vodafone broadband authentication details
Using Vodafone Mobile Broadband with your Vodafone Broadband Complete.
3. User manual
3.1
3.2
3.3
3.4
3.4.1
3.4.2
3.4.3
3.4.4
3.4.5
3.4.6
3.4.7
3.4.8
3.4.9
3.4.10
3.4.11
3.4.12
3.4.13
3.5
3.5.1
3.5.2
3.5.3
3.6
3.7
Introduction
Features of your Vodafone Broadband Complete
Requirements of Computer Configuration
Management of yourVodafone Broadband Complete
Home Page
Applications
Router
Wi-Fi
HSPA
Administration
Printer
FTP
Box Diagnostics
ADSL Statistics
Settings
Setup Wizard
Changing your authentication details
Functions
Home Storage Function
USB Printer Function
Wireless Function
Troubleshooting
Glossary
by
1. Introduction
1.1 Contents in the package
Broadband Complete
PC/LAN cable
Bracket and Screws
2 x Line filters
Power adapter
User CD
DSL/Line cable
1.2 The front and rear panel of your Vodafone Broadband Complete
Indicators on the front panel of your Vodafone Broadband Complete
WPA Key
HSPA
Indicator
Wi-Fi
Indicator
DSL
Indicator
POWER
Indicator
Media Manager
Licence Key
The rear panel of your Vodafone Broadband Complete provides the following interfaces
and buttons:
Interface or Button
Meaning
DSL
Diagnostic button, press this button to check the status of the four LAN
indicators.
LAN1–LAN4
Connects PCs, switches, or other equipment.
USB
Connects a USB storage device, such as a USB disk, a printer etc.
RESET
Restores the factory settings if this button is pressed and hold more than
5 seconds.
NOTE: After you restore the factory settings, the customized data will be
lost. Therefore, press the RESET button with caution.
POWER
Connects a power adapter.
RESTART
Restarts the Vodafone Broadband Complete device if this button is
pressed and held for more than 0.5 seconds.
Note for the four LAN indicators:
The four LAN indicators are normally off. When the diagnostic button is pressed, the four LAN indicators turn red
or green, see 1.4 Description of the indicators on the Front and Rear Panels.
1.3 The side panel of your Vodafone Broadband Complete
Wi-Fi
Button
USB
Interface
The side panel of your Vodafone Broadband Complete provides the following
interfaces and buttons:
Interface or Button
Meaning
Wi - Fi Button
Switches your Wi-Fi option on or off. For more details about the Wi-Fi
button, see 2.3 Connecting the PC to the Vodafone Broadband Complete
through Wi-Fi.
USB Interface
Connects a USB storage device, such as a USB disk, a printer etc.
Note for the Wi-Fi button:
Press and hold the Wi-Fi button for more than four seconds to enable the WPS function.
Press and hold the WiFi button for less than four seconds to disable the WiFi function.
1.4 Description of the indicators on the front and rear panels
Indicator Colour
Status
Meaning
Red
Red
Red
Off
Blinking slowly
Blinking quickly
On
The HSPA module is not connected or used.
The HSPA connection is normal and data connection is being established.
The HSPA connection is normal and voice connection is being established.
The connected HSPA module works normally.
Red
Red
Red
Off
Blinking slowly
On
Blinking quickly
The Wi-Fi network is not activated.
The Wi-Fi Protected Setup (WPS) process is in progress.
The Wi-Fi connection is in good condition.
The Wi-Fi connection is normal and data is being transmitted on the link.
Red
Red
Red
Off
Blinking slowly
On
Blinking quickly
The ADSL connection is not activated.
The ADSL connection is in process.
The ADSL connection is in good condition.
DSL synchronisation is in progress.
Red
Off
On
Your Vodafone Broadband Complete is powered off.
Your Vodafone Broadband Complete is powered on.
Green
Red
Off
On
On
There is no Ethernet connection.
The Ethernet connection is in good condition.
The LAN connection is not connected.
2. Installation guide
This chapter describes how to setup your Vodafone
Broadband Complete.
2.2 Connecting your computer to your
Vodafone Broadband Complete using the
PC/LAN cable
Power
Adapter
DSL Cable
Line Filter
2.1 Connecting the cables on your
Vodafone Broadband Complete
1. Plug your Vodafone Broadband Complete into the
mains power with the supplied power adapter by
connecting it to the power port on the back of the
device and then plugging it into a wall outlet or a
power strip.
2.Once the device is connected, the power indicator
on the front of your device will light up, indicating
that your Vodafone Broadband Complete has power.
3. Connect the supplied DSL cable to the ADSL port
on your Vodafone Broadband Complete.
4. Then connect the DSL cable to the line filter
ADSL port.
5. Plug the other end of the line filter into your phone
wall socket.
6. You can also plug in a phone if required to the
phone port of the line filter. (Any device plugged into
an active phone jack will require a line filter).
1. Connect the supplied red PC/LAN cable to
any of the four LAN ports on the rear panel of your
Vodafone Broadband Complete and plug the other
end into the Ethernet port on your computer.
2. The Ethernet indicator on your computer and
the DSL indicator on the front of your Broadband
Complete device will light up, see 1.4 for a
description of the indicators on the Front and Rear
panels of the device.
When you access the internet wirelessly, you do
not need to connect the red PC/LAN cable so
once your computer has connected you will be
able to browse the internet from anywhere within
the range of your device.
Once you have correctly connected the cables to
your Broadband Complete modem will connect
to the Vodafone network and be automatically
configured with your new Vodafone settings.
As soon as your modem has been successfully
configured, a confirmation webpage will appear.
It can take between 5 - 10 minutes to complete
this process.
2.3 Connecting a computer to your
Vodafone Broadband Complete using a
wireless connection
2.5 Using Vodafone Mobile Broadband
with your Vodafone Broadband Complete.
A Vodafone Mobile Broadband Vodem can be used
with your Vodafone Broadband Complete as a backup
internet connection if there is an outage on your
fixed broadband or while you’re waiting for your fixed
line broadband connection to get setup.
To check what Vodafone Mobile Broadband Vodems
are compatible with the Broadband Complete
modem see vodafone.co.nz/broadband-wirelessrouter/
To setup a wireless connection from your computer
to your Vodafone Broadband Complete, follow these
simple steps:
Enable the WPS function
1. Your Vodafone Broadband Complete will set up
your wireless connection on your computer using
the SSID name located on the rear panel of your
device. By default the WPS function is enabled.
Inserting the Vodafone Mobile Broadband
Vodem Stick:
1. Remove the SIM card holder from the Vodafone
Mobile Broadband Vodem.
2. Insert the SIM card into the card holder.
3. Re-insert the SIM card holder into the Vodafone
Mobile Broadband Vodem.
1
2. Use your computer’s wireless software to find and
connect to your Broadband Complete modem.
It will appear on your computer using the SSID name
located on the rear panel of your device. You will be
prompted to enter the WPA key also located on
the rear panel of your modem.
3. The DSL and Wi-Fi indicators on the front of your
modem will light up, see 1.4 for a description of the
front panel indicators and statuses.
Note for pressing the Wi-Fi button:
Press and hold the Wi-Fi button for more than
four seconds to enable the WPS function. Once
the button is pressed and held for more than
four seconds, the Wi-Fi indicator will start to
blink slowly in a few seconds.
Make sure your Broadband Complete modem
is plugged in and turned on before trying to
connect using your Mobile Broadband vodem.
3. User manual
3.1 Introduction
This manual provides instructions on how to use
the product properly. It also provides instructions
that must be followed to protect your Vodafone
Broadband Complete and the safety of the operator.
3.2 Features of your Vodafone Broadband
Complete
The main features of your Vodafone Broadband
Complete are as follows:
1. ADSL2+ interface
Supports ITU G.992.1 (G.dmt), G.992.3 ADSL2
(G.dmt.bis), and G.992.5 ADSL2+ Annex A (G.dmt.
bitplus)
Supports ANSI T1.413 Issue 2
Supports Annex L (RE ADSL)
Supports the configuration of eight VPI/VCIs
Supports manual configuration of VPI/VCI
parameters
2. USB port
Supports USB 2.0 host port
Supports Huawei HSPA USB interface link driver
Supports mutual data backup of ADSL2+ uplink and
USB port uplink
Supports USB mass storage device
Supports USB printer
The HSPA indicator on the front of your device will
light up, see 1.4 for a description of the front panel
indicators and statuses.
3. Ethernet interface
Provides four 10/100 M auto-sensing Ethernet
interfaces
Supports Ethernet switch function
Supports 802.3u
Supports test of the Ethernet with the
diagnostic button
4. Wi-Fi interface
Supports 802.11b, 802.11g, and 802.11n
Supports 32 connections
Supports SSID hiding
Supports channel selection
Supports Open System/Shared Key authorization
Supports WPS
Supports WEP/TKIP/AES
Supports WPA-PSK/WPA2-PSK
Supports WMM
3.3 Requirements of computer
configuration
3.4 Managing your Vodafone
Broadband Complete
Your computer must meet these requirements in
order to display the management web pages of your
Vodafone Broadband Complete:
3.4.1 Home Page
Operating system
RAM
Free disk space
CD-driver/DVD-driver
Display
Ethernet 10/100Base-T
Wi-Fi 802.11b/g
Browser
Windows® 98SE/ME
32 MB
40 MB
Provided
800 x 600 pixel, 256 color
Required for Ethernet connection
Required for Wi-Fi connection
Internet Explorer® 5.0, 6.0, 7.0
Mozilla© Firefox 1.0
Operating system
RAM
Free disk space
CD-driver/DVD-driver
Display
Ethernet 10/100Base-T
Wi-Fi 802.11b/g
Browser
Windows® 2000/XP/Vista/7
64 MB
40 MB
Provided
800 x 600 pixel, 256 color
Required for Ethernet connection
Required for Wi-Fi connection
Internet Explorer® 5.0, 6.0, 7.0
Mozilla© Firefox 1.0
Operating system
RAM
Free disk space
CD-driver/DVD-driver
Display
Ethernet 10/100Base-T
Wi-Fi 802.11b/g
Browser
Mac OS® 10.1
128 MB
10 MB
Provided
800 x 600 pixel, 256 color
Required for Ethernet connection
Required for Wi-Fi connection
Internet Explorer® 5.0, 6.0, 7.0
Apple Safari® 1.0
To log in to the configuration page, do as follows:
1. Launch the Internet Explorer and enter
http://192.168.1.1 (the default LAN IP address
of the management interface for your Vodafone
Broadband Complete in the address bar).
2. Then press Enter to display the login window.
3. Enter the username (vodafone by default) and
password (vodafone by default).
4. You’ll then see the home page of the management
interface for your Vodafone Broadband Complete.
Choose Vodafone DSL Router > Service Status
in the navigation tree to display the status of your
Vodafone Broadband Complete including:
Internet: the main information about the
connections of the Vodafone Broadband Complete.
Wi-Fi: the information and status of the Wi-Fi
interface.
Service status page.
If you want to delete the authorised application,
click the Delete icon in the List of authorised
applications area and then click the OK button.
If you want to change the destination IP address,
just click the Change icon and then enter the
new address in the Destination IP box, and then
click the OK button to save the change.
Parameters for the Configuring applications
Item
Games
Communication
Internet
Services
Destination IP
Description
The name of game.
List all types of communications.
The type of Internet application.
List all types of services.
The destination IP address of the server
that the user defined.
3.4.3 Router
LAN
3.4.2 Applications
Choose Vodafone DSL Router >Applications
in the navigation tree to display the Configuring
applications page.
Configuring applications page
Choose Vodafone DSL Router > Router > LAN in
the navigation tree to display the Home network
addresses page.
Your Vodafone Broadband Complete provides a
default LAN IP address. You can change the LAN IP
address and subnet mask, and choose whether to
activate the DHCP service.
Home network addresses page
When you select an option from the Games,
Communications, Internet or Services drop-down
list box, the authorised IP address is displayed in the
Destination IP column in the List of authorised
applications area.
NAT
Choose Vodafone DSL Router >Router > NAT in the
navigation tree to display the NAT management and
port redirection page.
The NAT management and port redirection page.
3.4.4 Wi-Fi
This page allows you to enable or disable Wi-Fi
on your Vodafone Broadband Complete and to
hide or show the wireless network. By default
Wi-Fi is enabled on your Broadband Complete
modem. Choose Vodafone DSL Router > Wi-Fi
in the navigation tree to display the Wi-Fi
parameters page.
The parameters for Wi-Fi parameters.
Item
Add
OK
Description
Create the new NAT rules that you specify.
Make the configuration take effect.
DMZ
Choose Vodafone DSL Router >Router > DMZ
in the navigation tree to display the DMZ
configuration page.
DMZ configuration page
Item
Enabled
Disabled
IP address
Description
Enable the function to make your computer
accessible from the Internet.
Disable the function to make your computer
accessible from the Internet.
The IP address of the DMZ host computer.
NOTE: DMZ = Demilitarized Zone
Item
Description
Enabled/
Disabled
To enable or disable the Wi-Fi function.
Select
channel
Select a proper channel from the list that
conforms to the network settings.
Name of
SSID1
The name of the WLAN. It identifies the different
networks. Wireless clients must have the same
SSID as that of the AP to communicate with each
other.
Mask SSID1
It is used to hide or display the Access Point.
If the Access Point is hidden, your Vodafone
Broadband Complete does not carry the
SSID information when broadcasting beacon
packets. When the wireless client connects to
yourVodafone Broadband Complete, the SSID
needs to be entered manually.
It is used to enable or disable the network
authentication function.
Security
None: Any wireless device can access the
WLAN.
WEP: The simplified Shared authentication
mode. Your Vodafone Broadband Complete
encrypts all the communications by using
the WEP key.
WPA-PSK: The simplified WPA
authentication mode. YourVodafone
Broadband Complete encrypts all the
communications by using the WPA preshared key.
WPA2-PSK: The simplified WPA2
authentication mode. Your Vodafone
Broadband Complete encrypts all the
communications by using the WPA2 preshared key.
To connect to Mobile Broadband, make sure your
Broadband Complete is plugged in and turned on
and then put the Vodem stick into the slot on your
Vodafone Broadband Complete. When the device is
detected by the device you will see this screen below
and the indicator on the front of the device will light
up (see 1.4 for more information on the statuses of
the HSPA indicator).
NOTE
WLAN = Wireless Local Area Network
SSID = A SSID (Service Set Identifier) is the namer of a particular
local wireless network to which a user wants to connect.
Broadcasting SSID’s displays a list of wireless networks in range
allowing the user to select a preferred one.
Click Continue
3.4.5 HSPA
Choose Vodafone DSL Router > HSPA in the
navigation tree to display the HSPA page.
HSPA page
Item
PIN Code
Save PIN
Description
The PIN of your SIM card.
Save the PIN code of your SIM card.
NOTE
PIN = Personal Identification Number
SIM = Subscriber Identity Module
Check that you understand that in connecting,
standard Mobile Broadband data charges will
apply and then when the Connect button goes
Red, click it.
Your Mobile Broadband connection will then
connect.
For help setting up your printer or external
hard drive to the Broadband Complete modem
so you can print and access files wirelessly
– see section 3.5.
3.4.8 Hard Disk
Choose HOME NETWORK > Hard Disk in the
navigation tree to display the Hard Disk page.
Hard Disk page.
Once your fixed broadband connection is back up
and running, disconnect your mobile broadband
connection by clicking the disconnect button.
3.4.6 Administration
This page allows you to change the password of
the user.
Choose Vodafone DSL Router > Administration
in the navigation tree to display the Administrator
management page.
Administrator management page
3.4.9 Printer
Choose Vodafone DSL Router > HOME NETWORK
> Printer in the navigation tree to display the
Managing your shared printer page.
Managing your shared printer page
3.4.7 Connected Equipment
Choose HOME NETWORK > Connected equipment
in the navigation tree to display the Connected
equipment page.
Item
Enabled
Disabled
Printer Name
Mark and Model
Description
It is used to enable the print server.
It is used to disable the print server.
The name of the printer.
The model of the printer.
Click OK to save the settings.
3.4.10 FTP
3.4.12 Box diagnostics
Choose Vodafone DSL Router > FTP in the
navigation tree to display the FTP Server
parameters page.
FTP Server parameters page.
Choose SUPPORT > Troubleshooting > Box
Diagnostics in the navigation tree to display the
Vodafone DSL Router Diagnostics page.
Item
Enabled
Disabled
UserName
Password
Confirm Password
Port[1-65535]
Figure 3-12 Vodafone DSL Router Diagnostics
Description
It is used to enable the FTP server.
It is used to disable the FTP server.
The name of the FTP, the default setting
is vodafone.
The password of the FTP
The default setting is vodafone
Double confirm the password of the FTP.
The port number of the FTP server, the
default setting is 21.
3.4.11 DLNA
This page allows you to enable or disable DLNA.
Enabling DLNA means that you can plug an external
hard drive into your Broadband Complete and share
any media content on your drive will be indexed and
available on your home network and any other DLNA
compatible devices, such as Sony’s Playstation 3.
On the Vodafone DSL Router Diagnostics page,
you can review the basic device information and
diagnostics about your Vodafone Broadband
Complete.
The basic device information of your Vodafone
Broadband Complete, including:
Vodafone DSL Router Data:
The information about the home gateway versions
(software and hardware).
Connection status:
The information about the current connection status.
Vodafone DSL Router configuration:
The current connection status about DHCP, Firewall
and DMZ.
WiFi interface:
The information and status of the Wi-Fi interface and
the security configuration parameters.
Save/Reboot – Reboot the device or save new
configuration and then reboot the device.
Ethernet interfaces:
The information and status of each LAN interface.
USB interfaces:
The information and status of each USB port.
HSPA info:
The information and status of HSPA configuration.
3.4.12 ADSL Statistics
Choose SUPPORT > Troubleshooting > ADSL
Statistics in the navigation tree to display the DSL
line diagnostics page.
DSL line diagnostics page
3.4.13 Changing your
authentication details
Choose SUPPORT > Settings > Setup Wizard in the
navigation tree to display the Setup Wizard page.
This is where you enter your Vodafone broadband
username and password.
After you have entered in your details click OK to
save your details.
On the DSL line diagnostics page, you can review the
DSL line parameters and the status of the current
connection.
Choose SUPPORT > Settings > in the navigation
tree to display these settings options:
Restore default – restore settings to the
factory default.
Then select Save and Reboot from Settings to
restart your device.
3.5 Functions
3.5.1 Home storage function
Your Vodafone Broadband Complete supports the
home storage function. Portable storage devices,
such as USB flash drives and portable hard disks.
These can be connected to the USB ports on your
Vodafone Broadband Complete so you can access
them through your Vodafone Broadband Complete
device.
If your portable storage device is a card reader,
insert the storage card (for example CF, SD, MMC
card) in the card reader, and then connect the
card reader to the USB interface of your Vodafone
Broadband Complete.
To access a portable storage device, do as
follows:
1. Enable the FTP server. Then see 3.4.8 FTP to
configure parameters of the FTP server.
default username and password are vodafone) and
then click Login.
3. After the password is verified, you can read and
write the contents on the portable storage device
connected to your Vodafone Broadband Complete.
Accessing the Portable Storage Device through
the Samba Function
Check the following two webpages after you finish
the cable connection as previously described.
If you can see the Disk name on Managing
your external storage page and the USB disk is
connected on the Connected equipment page
as below, which indicates that you can access
the USB disk successfully.
2. Connect a portable storage device to the USB
port on your Vodafone Broadband Complete For the
connection method, see the following figure.
Choose HOME NETWORK > Hard Disk in the
navigation tree to display the Managing your
external storage page. When insert the hard disk on
your Vodafone Broadband Complete, you can see the
information of disk name, disk size and free size on
the Managing your external storage page.
Home storage connection.
Managing your external storage page.
PC/LAN
After connecting the cables, you can access the
portable storage device through the three methods
as follows.
Accessing the Portable Storage Device through
the FTP Client
1.Start the FTP client and access the LAN IP address
of yourVodafone Broadband Complete through
the FTP.
The LAN IP address of your Vodafone Broadband
Complete is 192.168.1.1. To access the LAN
IP address of your Vodafone Broadband
Complete, launch your web browser and enter
FTP://192.168.1.1.
2. In the Login dialog box, enter the username and
the password for logging in to the FTP server (the
Choose HOME NETWORK > Connected equipment
in the navigation tree to display the Connected
equipment page.
Connected equipment page
Launch your web browser and enter \\192.168.1.1
in the address bar, then press Enter to display the
Share folder.
Map Network Drive page
Share folder detail
Double-click the Share folder. Then you can share
the contents on the portable storage device.
USBDisk_1 folder detail.
3.5.2 USB printer function
To enable the USB printer function, do as follows:
Double click the USBDisk_1 folder, and then you
can see the folder structure of your portable storage
device.
1. Connect the cables as follows:
Step 1 Connect the power adapter to the power
interface on the rear panel of your Vodafone
Broadband Complete and plug the power adapter
into a wall outlet or a power strip.
Accessing the Portable Storage Device by
Mapping Network Drive
Your Vodafone Broadband Complete allows you to
accessthe portable storage device by mapping it as a
network drive,to do this:
Step 2 Connect the PC to any of the four LAN
interfaces on the rear panel of yourVodafone
Broadband Complete by using the provided PC/
LAN cable. For details, see section 2.2 Supplying
Power to your Vodafone Broadband Complete and
section 2.3 Connecting the PC to your Vodafone
Broadband Complete.
1. Right click the My Computer icon on the desktop
of your PC.
Step 3 Connect the USB cable of the printer to the
USB port on your Vodafone Broadband Complete.
2. Choose Map Network Drive to display the Map
Network Drive page, see opposite.
3. Specify the drive name (take Z as an example) in
the Drive drop-list box.
4. Enter the path of the shared folder:
\\192.168.1.1\share.
5. Click finish button.
6. Double click the My Computer icon, then you can
see a mapped network drive named Z.
7. Double click the Z disk, then you can see the
content in your portable storage device.
PC/LAN
2.Configure the web page as follows:
Step1 Launch the web browser on your computer
and enter http://192.168.1.1 in the address bar.
Step 3 Select A network printer, or a printer
attached to another computer and then click Next.
Figure 3-25 Add Printer Wizard page.
Step2 Enter the user name and the password in
the displayed window, and then click OK.
Step3 Choose HOME NETWORK > Printer in the
navigation tree to display the Managing your
shared printer page.
Step4 Select Enabled to enable the printer function.
Enter the printer name and the printer model in
the Printer Name and Make and Model text boxes
respectively. For details, see Figure 3-21.
Step5 Click OK to save the settings.
Step 4 Select Connect to a printer on the Internet
or on a home or office network.
Figure 3-23 Managing your shared printer page.
Step5 Enter http://192.168.1.1:631/printers/
myprinter in the URL text box. Then click Next.
The address 192.168.1.1:631 is preset and cannot
be changed, myprinter is the printer name that
is specified on the Managing your shared printer
page.
Step 6 Choose the printer model that you want.
If there is no printer model for you to choose, please
install the printer driver on your PC first.
3.Set the printer parameters on the PC.
Step1 Choose Start > Printers and Faxes. Then
click the Add Printer icon on the left side of the
displayed page.
Step7 Click OK to set the current printer as the
default printer.
Step8 Click Finish to complete the settings.
Step 2 Click Next in the Welcome to the Add
Printer Wizard page.
4. Open the files you want to print on your PC. Then
you can choose the printer just installed to print your
files.
Figure 3-24 Welcome to the Add Printer Wizard page
3.5.3 Accessing the Admin interface
Some advanced settings are only available for
configuration via the Admin interface.
This is only recommended for people who have
advanced computer knowledge. Any changes
that are made to the default settings are then the
responsibility of the user and we cannot guarantee
that the device will continue to work as tested.
To access the admin interface, do as follows:
1. Launch the Internet Explorer and enter
http://192.168.1.1 (the default LAN IP address
of the management interface for your Vodafone
Broadband Complete in the address bar.
2. Then press Enter to display the login window.
3. Enter the username (admin) and password
(VF-NZhg556).
3.6 Troubleshooting
The following table describes solutions to the
common problems. If the solutions provided in this
document cannot solve the problems you meet, you
can give our Vodafone service team a call.
Residential support: 0800 438 448
Business support: Call 888 from your mobile or
call 0800 400 888
If you are using a Vodafone mobile broadband Vodem
with your Vodafone Broadband Complete and are
having problems you will need to call 0800 921 021.
The power indicator is off.
Possible cause
Your Vodafone Broadband Complete is not
connected to the power supply.
Solution
Connect your Vodafone Broadband Complete to the
power supply.
The LAN indicator is off.
Possible cause
The PC/LAN cable is not connected to the Ethernet
interface on your Vodafone Broadband Complete.
Solution
Connect the PC/LAN cable to the Ethernet interface
on your Vodafone Broadband Complete.
The Wi-Fi indicator is off.
Possible cause
The Wi-Fi radio channel of your Vodafone Broadband
Complete is off.
Solution
Check whether the Wi-Fi button on the side panel of
your Vodafone Broadband Completeis pressed.
Unable to access the Internet.
Possible cause
The TCP/IP protocol of the network connection is
not installed.
Solution
Install the Ethernet cable or USB data card.
Possible cause
The browser has set up a proxy server.
Solution
Access the option of the Internet Explorer and
disable the proxy server.
Possible cause
The SSID or encryption mode (WPA/WEP/nonencryption) of your Vodafone Broadband Complete
is modified or the configuration of the Wi-Fi device is
incorrect.
Solution
Check whether the SSID or encryption mode of your
Vodafone Broadband Completeis correct. The Wi-Fi
device is out of the radio coverage of your Vodafone
Broadband Complete.
Possible cause
The Wi-Fi device is out of the radio coverage of your
Vodafone Broadband Complete.
Solution
Put the Wi-Fi device within the radio coverage of your
Vodafone Broadband Complete.
Possible cause
The Wi-Fi device is not authorised.
Solution
Use the 802.11b or 802.11g authorised device and
check whether the installation and configuration are
correct.
The HSPA indicator is off.
Possible cause
The HSPA module is not correctly connected.
Solution
Reconnect the HSPA module.
3.7 Glossary
ADSL
Asymmetric Digital Subscriber Line
ADSL is a technology for transmitting digital
information at a high bandwidth on existing phone
lines to homes and businesses. Unlike regular dial-up
phone service, ADSL provides continuously-available,
“always on” connection. ADSL is asymmetric in that it
uses most of the channel to transmit downstream to
the user and only a small part to receive information
from the user. ADSL simultaneously accommodates
analog (voice) information on the same line. ADSL is
generally offered at downstream data rates from 512
kbit/s to about 6 Mbit/s.
across the Internet to prevent catastrophic failure
if one or a few computers go down. DNS is a TCP/IP
service that belongs to the Application layer of the
OSI model.
DLNA
Digital Living Network Alliance defines a standard
for moving movies, photos, music and other media
from device to device. DLNA servers can store media
in one location without setup or configuration, can
stream the media to DLNA compliant devices like
Playstation 3 and Xbox 360.
For more information see www.dlna.org
ADSL2+
Asymmetric Digital Subscriber Line 2+
ADSL2plus doubles the bandwidth used for
downstream data transmission, effectively doubling
the maximum downstream data rates, and achieving
rates of 20 Mbit/s on phone lines as long at 5,000
feet. ADSL2+ solutions will most commonly be
multimode, interoperating with ADSL and ADSL2, as
well as with ADSL2+ chipsets.
Ethernet
A local area network (LAN) architecture developed
by Xerox Corporation in cooperation with DEC and
Intel in 1976. Ethernet uses a bus or star topology
and supports data transfer rates of 10 Mbit/s. The
Ethernet specification served as the basis for the
IEEE 802.3 standard, which specifies the physical and
lower software layers. Ethernet uses the CSMA/CD
access method to handle simultaneous demands.
It is one of the most widely implemented LAN
standards.
Browser
A computer program that allows users to view
information from the Internet. To use a browser, you
type in the URL of a website, and the browser then
connects your computer to the website, and shows
the information there on your screen.
IEEE
Institute of Electrical and Electronics Engineers
(IEEE) is a standards organization for computer and
electronic devices. Its senior members are IEEE
fellows.
Client
On a local area network or the Internet, a computer
that accesses shared network resources provided by
another computer (called a server).
DHCP
Dynamic Host Configuration Protocol
DHCP is a client-server networking protocol. Most
organizations use DHCP. A DHCP server provides
configuration parameters specific to the DHCP client
host requesting, generally, information required
by the host to participate on the Internet network.
DHCP also provides a mechanism for allocation of IP
addresses to hosts.
DNS
Domain Name System
A hierarchical way of tracking domain names and
their addresses, devised in the mid-1980s. The DNS
database does not rely on one file or even one server,
but rather is distributed over several key computers
Internet
Largest global internet work, connecting tens of
thousands of networks worldwide and having a
‘culture’ that focuses on research and standardization
based on real-life use. Many leading-edge network
technologies come from the Internet community.
The most important using for Internet is:
The email
The World Wide Web (WWW)
The transfer of data
The forum of discussion
To transfer data of peer-to-peer
Chat
The content of audio/video streaming
IP
Internet Protocol
The set of standards responsible for ensuring that
data packets transmitted over the Internet are routed
to their intended destinations.
IP address
An IP address is the logical address of a network
adapter. The IP address uniquely identifies computers
on a network. An IP address can be private, for use on a
LAN, or public, for use on the Internet or other WAN.
kbit/s
Kilobit per second
A unit used to express the speed of a network.
LAN
Local Area Network
A computer network covering a small local area, like
a home, office, or small group of buildings such as a
home, office, or college. Current LANs are most likely
to be based on switched Ethernet or Wi-Fi technology
running at 10, 100 or 1,000 Mbit/s (1,000 Mbit/s is also
known as 1 Gbit/s).
MAC address
It is a hardware address that uniquely identifies each
node of a network.
SSID
A SSID (Service Set Identifier) is the name of a
particular local wireless network to which a user wants
to connect. Broadbcasting SSID’s displays a list of
wirelss networks in range allowing the user to select a
preferred one.
Subnet mask
The technique used by the IP protocol to determine
which network segment packets are destined for. The
subnet mask is a binary pattern that is stored in the
client machine, server or router, and is matched with
the IP address.
TCP
Transmission Control Protocol
The reliable transport protocol within the TCP/
IP protocol suite. TCP ensures that all data arrive
accurately and 100% intact at the other end. TCP’s
unreliable counterpart is UDP, which is used for
streaming media, VoIP and videoconferencing.
Mbit/s
Megabit per second
A unit used to express the speed of a network.
TCP/IP
A suite of communications protocols used to connect
hosts on the Internet. TCP/IP uses several protocols,
the two main ones being TCP and IP.
NAPT
Network Address Port Translation
NAPT enables a local area network (LAN) to use one
set of IP addresses for internal traffic and a second set
of addresses for external traffic.
TKIP
(Temporal Key Integrity Protocol) – Using TKIP,
automatically changes the keys at a preset time
interval, making it much more difficult for hackers to
find and exploit them.
PPPoE
Point-to-Point Protocol over Ethernet
PPPoE is a network protocol for encapsulating PPP
frames in Ethernet frames. It is used mainly with
DSL services. It offers standard PPP features such as
authentication, encryption, and compression.
UDP
User Datagram Protocol
One of the TCP/IP suite of protocols for data transfer,
which allows an application program on one machine
to send a datagram to an application program on
another machine.
Protocol
On the Internet, “protocol” usually refers to a set of
rules that define an exact format for communication
between systems.
URL
Universal Resource Locator
The global address of documents and other resources
on the World Wide Web.
Server
A computer or program that responds to commands
from a client. For example, a file server may contain an
archive of data or program files. When a client submits
a request for a file, the server transfers a copy of the file
to the client.
USB
Universal Serial Bus
USB is a serial protocol and physical link, which
transmits all data differentially on a single pair of
wires. Another pair provides power to downstream
peripherals.
Virtual server
A virtual server allows you to direct incoming traffic
from the Internet (identified by protocol and external
port) to an internal server with a private IP address on
the LAN.
WAN
Wide Area Network
WAN usually refers to a network which covers a
large geographical area, and uses communications
circuits to connect the intermediate nodes. A major
factor impacting WAN design and performance is a
requirement that they lease communications circuits
from telephone companies or other communications
carriers.
Wi-Fi
Wireless Fidelity
A wireless data networking protocol generally used to
connect PCs to a network. Also known as 802.11b and
WLAN (Wireless LAN), it is the most common means of
wireless networking and operates at 2.4 GHz.
WPA Key
This is your Network Key to access your secure
wireless connection. You will fi nd the default one
for your device on the rear panel of your Vodafone
Broadband Complete.
WEP
Wired Equivalent Privacy
Part of the IEEE 802.11 standard (ratified in
September 1999), and is a scheme used to secure
wireless networks (Wi-Fi). Because a wireless network
broadcasts messages using radio, it is particularly
susceptible to eavesdropping; WEP was designed to
provide comparable confidentiality to a traditional
wired network, hence the name.
WPS
Wireless Protected Setup is a standard for easy and
secure establishment of a wireless home network.
A WPS (Push Button) allows home users who know
little of wireless security to configure their Wi-Fi
Protected Access at the touch of a button.
VFNZ August 2011
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