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ADTRAN n-Command MSP v6.1 Help
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ADTRAN n-Command MSP v6.1
ADTRAN n-Command MSP v6.1 Help
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Table Of Contents
Getting Started......................................................................................................1
Network Security Considerations ..........................................................................3
Administration Dashboard.....................................................................................4
Administration Dashboard .................................................................................4
Network Settings ...............................................................................................6
Changing Network Settings ...............................................................................7
Date/Time Settings............................................................................................8
Configuring a Cluster.........................................................................................9
Remote Database ...........................................................................................10
Join a Cluster ..................................................................................................11
Changing the Administration Dashboard Password ........................................12
System Shutdown/Restart...............................................................................13
Static Routes ...................................................................................................14
Connection Settings ........................................................................................15
Main Dashboard..................................................................................................16
Main Dashboard Tab.......................................................................................16
Average Uptime...............................................................................................18
Current Labels.................................................................................................19
Device Alerts ...................................................................................................20
All Alerts ......................................................................................................20
Management Alerts......................................................................................20
Exception Alerts...........................................................................................20
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Firmware Alerts............................................................................................21
Missed Check-In Alerts ................................................................................21
Operation Alerts...........................................................................................21
Voice Alerts..................................................................................................21
Device Types...................................................................................................22
Heap Usage ....................................................................................................23
New Devices ...................................................................................................24
Processor Utilization........................................................................................25
Software Revisions..........................................................................................26
Watch Devices ................................................................................................27
Devices ...............................................................................................................28
Devices Tab ....................................................................................................28
Discovering Devices on the Network...............................................................29
Discovering Devices Using a Range of IP Addresses .....................................30
Discovering Devices from an Imported CSV File.............................................32
Preinstalling a Configuration ...........................................................................33
Renaming and Displaying Custom Columns ...................................................34
Using Labels....................................................................................................35
Saving Filters...................................................................................................36
Adding Labels to a Device...............................................................................37
Removing a Device from a Label ....................................................................38
Removing a Label from the System ................................................................39
Discontinuing Management of a Device ..........................................................40
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Changing or Setting Manage Access Parameters...........................................41
Adding New Access Credentials .....................................................................43
Discovering Devices Manually with Auto-Link .................................................44
Jobs ....................................................................................................................46
Jobs Tab .........................................................................................................46
Toggling Between Jobs Tab Views .................................................................48
Creating a New Job.........................................................................................49
Purge Exceptions ............................................................................................51
Pushing Firmware to a Device.........................................................................52
Pushing a Configuration to a Device ...............................................................53
Restoring Files ................................................................................................54
Rebooting Device(s)........................................................................................55
Canceling a Job...............................................................................................56
Deleting a Job .................................................................................................57
Firmware.............................................................................................................58
Firmware Tab ..................................................................................................58
Uploading Firmware to the n-Command MSP Server .....................................59
Deleting Firmware from the Server..................................................................60
Updating Firmware on a Device from the Firmware Menu ..............................61
Alert History and Templates................................................................................62
Alert History Tab..............................................................................................62
Alert Templates ...............................................................................................63
Adding Criteria to Alert Templates...................................................................65
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Update Device Alert Settings...........................................................................66
System Alert Settings ......................................................................................68
Creating an Alert Email Notification.................................................................69
Device Details View ............................................................................................70
Device Details Tab ..........................................................................................70
Summary Menu ...............................................................................................71
VQM Statistics Menu.......................................................................................73
Line Graph ...................................................................................................73
Individual Call Detail Grid ............................................................................74
Backup Files Menu..........................................................................................75
Individual Device Alert Settings .......................................................................76
SIP Files Menu ................................................................................................77
Exceptions Menu.............................................................................................78
Installing a Configuration File ..........................................................................79
Settings...............................................................................................................80
Settings Menu .................................................................................................80
Authentication Settings....................................................................................81
Local Authentication ........................................................................................82
Radius Authentication .....................................................................................83
LDAP Authentication .......................................................................................84
Active Directory Authentication........................................................................86
Setting User Permissions for LDAP or Active Directory Authentication...........87
Ignore Devices ................................................................................................89
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License Information .........................................................................................90
Log Settings ....................................................................................................92
Creating a New Log Entry ...............................................................................93
Editing a Log Entry Notification Type ..............................................................94
Deleting a Log Entry........................................................................................95
Login Banner Settings .....................................................................................96
Mail Settings....................................................................................................97
Message Log...................................................................................................98
PCASH Settings ..............................................................................................99
Reverse DNS ................................................................................................100
SNMP Settings ..............................................................................................101
System Backup .............................................................................................102
Viewing the Available System Backups .....................................................102
Creating a Backup Schedule .....................................................................102
Configuring and Testing the Remote FTP Server Settings ........................102
System Restart..............................................................................................103
System Updates ............................................................................................104
VQM Statistics Export ...................................................................................105
Users ................................................................................................................107
Users Tab......................................................................................................107
Adding a New User .......................................................................................108
Changing a User's Password ........................................................................110
Editing User Settings.....................................................................................111
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Table Of Contents
Deleting a User..............................................................................................112
Quick Reference ...............................................................................................113
n-Command MSP Quick Reference ..............................................................113
Help Menu .....................................................................................................114
About n-Command MSP ...............................................................................115
Edit Account Menu ........................................................................................116
Logout Menu .................................................................................................117
Dashboard Icons ...........................................................................................118
Adding a Filter to a List..................................................................................119
Managing Columns .......................................................................................120
CSV Format Export .......................................................................................121
F.A.Q. ...............................................................................................................122
n-Command MSP Frequently Asked Questions ............................................122
Why don't I have a Users tab? ......................................................................123
Why can't I edit a user's jobs and permissions? ............................................124
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Getting Started
Welcome to n-Command MSP.
The n-Command MSP server comes preloaded with the n-Command
MSP software. The default IP address is 10.10.10.1. The default login
user name is admin and the password is adtran. There are a few tasks to
perform before you can begin using the system to manage devices on
your network. For maximum network security, refer to the
recommendations in Network Security Considerations.
Log into the n-Command MSP system and complete the following steps to
get started:
Step 1. Configure the network settings for your specific network. All the
necessary network settings can be configured by accessing Network
Settings from the Settings menu in the upper right corner of the
Administration Dashboard. Refer to Changing Network Settings for
specific instructions.
Step 2. Generate a new license, if you have not already done so. The
system will prompt you to generate a license upon logging into the server
for the first time. The license can also be generated by selecting License
Information from the Settings menu in the upper right corner of the GUI.
Refer to License Information for detailed instructions for generating the
license. You will need to register a user name and password at
http://www.adtran.com to access the ADTRAN support website for this
step.
Step 3. Change the default admin password. It is strongly recommended
that you change the password for the admin account. To change the
password, log into n-Command MSP as the admin user and select Edit
Account from the menu bar at the top of the main dashboard. Follow the
steps described in Changing a User's Password.
Step 4. Change the Administration Dashboard password. It is strongly
recommended that you change the password for the Administration
Dashboard. Follow the steps described in Changing the Administration
Dashboard Password. Refer to Administration Dashboard to gain access
before attempting to change the password.
Step 5. Edit the default device access credentials. One feature of the nCommand MSP software is its ability to automatically discover devices on
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your network. In order to successfully discover devices, you must
complete two tasks. First, change the default Device Access credentials
that the system uses to connect with the devices. Navigate to the Devices
tab and select Manage Access. Select the default entry from the list, and
make the necessary changes and choose Save. Refer to Changing or
Setting Manage Access Parameters for more information. Second, enable
auto-link on your AOS device. This process is detailed in the Configuring
Auto-Link for AOS available online at http://supportforums.adtran.com.
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Network Security Considerations
For maximum security, n-Command MSP should be deployed in a DMZ
behind a firewall. The following considerations should be made to ensure
proper operation when deployed in this manner.
Inbound connections are necessary for the n-Command MSP user
interface, as well as device management. The following ports should be
configured to allow inbound connections for proper operation (inbound
traffic can be restricted to management subnets and those containing
AOS devices):
 TCP 80 (Auto-link and user interface over HTTP; optional if using
HTTPS)
 TCP 443 (Auto-link and user interface over HTTPS)
 TCP 8443 (Auto-link over HTTPS)
 TCP 5060 (VQM reporter; optional if not using VQM reporter)
 UDP 5060 (VQM reporter; optional if not using VQM reporter)
 UDP 161 (SNMP agent; optional if not using the SNMP functionality of
n-Command MSP)
 UDP 162 (SNMP trap proxy; optional if not using the SNMP trap proxy
functionality of n-Command MSP)
Additionally, the following outbound ports are required to allow access to
your configured NTP servers, SMTP servers, and AOS devices:
 UDP port 123 (NTP)
 TCP port 25 (SMTP)
 TCP port 80 (Used to force device check-ins)
 TCP port 443 (Used to force device check-ins)
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Administration Dashboard
Administration Dashboard
The Administration Dashboard is a graphical user interface (GUI) that
provides access to the administrative functions and displays current
attributes of the n-Command MSP server. The Administration
Dashboard is accessible by entering the server's IPv4 address (or host
name) into your browser's address field, followed by the path /msp.
The dashboard provides real time status for resources on the server, such
as Memory Usage, Disk Usage, and Server Load. Depending on the
server hardware, additional resource modules may also display, such as
RAID Status, Fan Status, and System Information. If your system does
not display all the modules explained in this topic, it is because your
hardware does not supply that particular information or the server is
running on a virtual machine. The following is a brief explanation of the
module types and the information each module displays about the server
hardware status:

Memory Usage - Displays the amount of used and available (free)
memory.

Disk Usage - Displays the percentage of hard disk space that is in
use and available (free).

Server Load - Displays a statistical graph displaying the percentage
of available RAM, CPU wait time, and load average. The displayed
statistics depend upon the options selected. Select one or more of
the options from the Statistics option at the bottom of the module.
The Data Range can be set to display by hour, day, week, month,
or year.

RAID Status - Displays the status of each disk in the RAID array. If
there is more than one disk array, then the icons are numbered.
The color green indicates the device is functioning properly and red
indicates a device failure, requiring immediate attention.

Fan Status - Displays the current status of each fan in the server.
The current fan speed is displayed next to the fan name and status
in the grid. The color green indicates the fan is functioning properly,
yellow indicates a warning condition, and red indicates the fan has
failed, requiring immediate attention.
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System Info - Displays the current temperature and power supply
status. The color green indicates the device is functioning properly
and red indicates a failure, requiring immediate attention.
The resource modules can be manipulated in the following ways:

To move any of the modules, select the title bar of the module, then
drag and drop it to a new location. The other modules will
automatically move and realign to accommodate the relocated
module.

To close any of the modules, select the X in the upper right corner
of the module.

To add modules to the dashboard, select the Manage Panels
menu option from the bottom right corner of the dashboard. Select
the module to display. Your changes are applied immediately to the
dashboard.
The following functions can be performed from the Administration
Dashboard:

Network Settings

Date/Time Settings

Cluster Configuration

Join a Cluster

Change Password

System Shutdown/Restart

Static Routes

Connection Settings
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Network Settings
The Network Settings selection of the Settings menu (on the
Administration Dashboard) displays the network configuration. From the
dialog box, you can view the Host Name, Default Gateway, Primary
DNS Server, and Secondary DNS Server settings of the n-Command®
MSP server.
Also available from this dialog box are the configurations for each of the
unit's Ethernet ports. You can view and edit the Ethernet port's speed and
duplex, address type, IPv4 address, and subnet mask. You can also
enable or disable the port from this menu.
To change network settings, refer to Changing Network Settings.
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Changing Network Settings
To edit the configuration of the n-Command MSP server, follow these
steps:
1. Delete the existing information for the server's Host Name, Default
Gateway, Pri DNS Server (primary), or Sec DNS Server
(secondary).
2. Enter the new information in the appropriate fields.
3. Verify the changes have been entered correctly, and select Apply.
To change the configuration of an Ethernet port, follow these steps:
1. Select the appropriate Ethernet port tab (for example, ETH 0).
2. Make the appropriate changes to the port's enable mode,
speed/duplex, address type, IP address, or subnet mask.
3. Verify the changes have been entered correctly, and select Apply.
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Date/Time Settings
The Date/Time Settings selection of the Settings menu provides the
current server time, the NTP server location, and the time zone. The date
and time settings can be changed to suit your particular situation. The
NTP server is used to synchronize the time of the local server with a time
server. Change the NTP server address by entering a new host name in
the Time Server (NTP) field. Change the Time Zone by selecting an
option from the drop-down menu.
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Configuring a Cluster
Creating a cluster environment with multiple n-Command MSP servers
allows resource sharing across multiple servers and provides an
immediately available backup solution. In a clustering scenario with
multiple n-Command MSP servers, only one server is configured as the
master server, while the others are configured as nodes. The master
server allows the nodes to connect to it and provide the same
management of network elements as if there were only one n-Command
MSP server administering the network. The network elements do not
detect nodes, only the master n-Command MSP server. As network
elements check in at their various intervals, the master server can redirect
them to the other nodes in the cluster environment. All the information
about each element is stored in a centralized database that can reside
either locally on the master server or remotely on another server.
To configure clustering among multiple MSP servers, complete the
following steps:
1. Designate one of your n-Command MSP servers as the master
server. To configure that server, you must log into the
Administration Dashboard of that server.
2. Navigate to the Settings > Cluster Configuration.
3. Enter the Cluster Name, Bind Address, Node Name, and Proxy
List. If the database will reside on the local server, do not select
the Remote Database check box. If the database will reside on a
remote server, select the Remote Database check box to
configure the remote location. (Refer to Remote Database for more
information.)
4. Select Save to save the settings.
5. Join all nodes to the configured cluster. (Refer to Join a Cluster for
more information.)
This process is detailed in Configuring an n-Command MSP Server
Cluster guide available online at http://supportforums.adtran.com.
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Remote Database
To configure a remote database, use the expanded menu that displays when you
select the Remote Database check box from the Cluster Configuration dialog
box.
1. Enter the Database Host, Port, User, and Password credentials for your
remote PostgresSQL database.
The address of the remote database server. Specify as either IPv4
address or host name.
The port on which the database is listening. The default port for
Port
PostgresSQL is 5432.
The user name used to log into the database to initialize the
Postgres User
schema. The default user name is postgres.
Postgres Password The password for the user.
Database Host
2. Optional. Connectivity to the remote database can be tested by selecting
Test Connection. By testing the availability of the remote server, you are
also testing the authentication as well.
3. Select Save to save these settings.
4. You are prompted to initialize the database schema on the remote server.
Upon confirmation, the database will initialize and the application will
restart.
In order to use a remote database, the remote database server must be
configured prior to configuring the n-Command MSP master server.
Return to Configuring a Cluster.
This process is detailed in Configuring an n-Command MSP Server Cluster guide
available online at http://supportforums.adtran.com.
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Join a Cluster
In order for a node to join a cluster, the cluster must already be configured using
steps described in Configuring a Cluster. Follow these steps to join a cluster:
1. Log into the Administration Dashboard of the node server you want to
add to the cluster.
2. Navigate to the Settings > Join Cluster.
3. Enter the necessary settings for Cluster Host, Bind Address, Username,
and Password.
Cluster Host
The host name or IPv4 address of the master server in the cluster you are joining.
Bind Addres:
The IPv4 address of the node you are adding to the cluster.
Username
The user name for the master server you are joining. The default is
admin.
Password
The password for the master server you are joining. The default is
adtran.
These credentials are the same as the login information for the Administration Dashboard login.
4. Select Find Cluster to locate the cluster. If the search is successful, the
Node Name field displays at the bottom of the Join Cluster dialog box.
The field is blank and you will enter the name in the next step.
5. Enter a name for the node you are adding to the cluster. Use a unique
name to identify it from other nodes. Select Join Cluster to save the
configuration and restart the application. This may take a few minutes to
complete. Once finished, the node will be successfully added to the
cluster.
Repeat these steps for any additional nodes that need to be added to the cluster,
supplying a unique name for each.
This process is detailed in Configuring an n-Command MSP Server Cluster guide
available online at http://supportforums.adtran.com.
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Changing the Administration Dashboard
Password
You can change the password once you are logged into the Administration
Dashboard.
1. Navigate to Settings > Change Password.
2. Enter your current password.
3. Enter the new password.
4. Re-enter the new password in the Verify field.
5. Select Save to save the new password and exit the dialog box.
The administration dashboard user name and password is independent of
the main dashboard user name and password. The default user name is
admin and the default password is adtran.
If this is your first time accessing the administrative dashboard after
upgrading from a version prior to 5.1, the password is the serial number of
the server.
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System Shutdown/Restart
The System Shutdown/Restart option on the Settings menu of the
Administration Dashboard, allows you to shut down the server, restart
the n-Command MSP application, or reboot the server.

Select Shutdown to power down the server.

Select Reboot to power down the server and restart.

Select Restart Service to restart the n-Command MSP
application service without powering down the server.
Select Cancel to exit the dialog box without performing any of these
functions.
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Static Routes
The Static Routes option on the Settings menu of the Administration
Dashboard provides a menu for configuring static routes. A static route is
configured by specifying an interface, destination IPv4 network, subnet mask,
and gateway. Existing static routes can be deleted from this menu as well.
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Administration Dashboard
Connection Settings
The Connection Settings option on the Settings menu of the Administration
Dashboard provides a way to view and modify the Hypertext Transfer Protocol
(HTTP) and Secure Hypertext Transfer Protocol (HTTPS) ports used by nCommand MSP. From this dialog box, you can view the port settings of the nCommand MSP server. Changes can also be made to any of these settings by
editing the information in the provided fields and selecting Save.
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Main Dashboard
Main Dashboard Tab
The main Dashboard tab is the first menu to display after logging into the
system. It provides real time status for all devices being managed by the
system using the Average Uptime, Current Labels, Device Alerts,
Device Types, Heap Usage, New Devices, Processor Utilization,
Software Revisions, and Watch Devices modules. Each of the modules
can be closed, resized, or moved around within the screen. They can also
be customized to display data by device type, group, or firmware version
by modifying the options settings.
The following are some common tasks related to the modules view:

To move any of the modules, select the title bar of the module and
drag and drop it in its new location. All of the other modules will
automatically move and realign to accommodate the moved
module.

To close any of the modules, select the X in the upper right corner
of the module.

To resize the modules, select the maximize/minimize icon to toggle
between these two views. If there are many devices being
managed, this is a very helpful tool to view all the data available in
a module.

To open modules on the dashboard, select the Manage Panels
menu option from the bottom right corner of the dashboard. Select
the module to display. Your changes are applied immediately to the
dashboard. Multiple instances of the same module can be
displayed on the dashboard at the same time. Close the menu by
selecting the X in the upper right corner.

To filter the devices displayed in the modules, select the Filter
option from the bottom right corner of the dashboard. All saved
filters will display in this menu. Select the filter to use and the
dashboard updates accordingly. To remove the filter, select the
Filter option again and select None from the menu. More
information about saving filters is available in the section Saving
Filters.
Use the following links for more information on each module:
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•
Average Uptime
•
Current Labels
•
Device Alerts
•
Device Types
•
Heap Usage
•
New Devices
•
Processor Utilization
•
Software Revisions
•
Watch Devices
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Average Uptime
The Average Uptime module on the Dashboard tab displays the average
number of days the devices have been operational. This module can be filtered
to show only those devices with a maximum or minimum uptime specified in the
options settings. The Refresh rate can also be changed from 30 seconds to 1 or
5 minutes. The options settings are available by selecting the wrench in the lower
right corner of the module. After making changes to the options, select the
wrench again to return to the status view.
The devices are grouped together by platform type. For instance, all the
NetVanta 7100s are grouped together and all the Total Access 916 Gen 2 are
grouped together. For more detailed information about a device type, click on the
column. This breaks the data down further by the firmware revision. For an even
more detailed view, double click the firmware column. This opens the Devices
menu with a filter for the specific firmware applied.
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Current Labels
The Current Labels module on the Dashboard tab displays labels
created in the system. The Refresh rate can be changed from 30 seconds
to 1 or 5 minutes. The options settings are available by selecting the
wrench in the lower right corner of the module. After making changes to
the options, select the wrench again to return to the status view.
This module also provides a quick link to the Devices menu with the label
applied as a filter. To display the units assigned to a particular label in the
Devices menu, double click the representative portion of the chart.
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Device Alerts
The Device Alerts module on the Dashboard tab displays all alerts present
throughout the system. The system reports alerts for Management, Exception,
Firmware, Missed Check-Ins, Operations, and Voice errors. The alert notices
can be filtered or sorted by the alert type. The icons above the columns change
to display a red warning box with the number of errors detected when alerts of
that type exist in the system. Choose the desired alert type icon to display more
information on the grid. The information provided depends on the alert type.
Double click on the device listed in the grid for more specific details about a
particular device. This action opens the Device Details menu.
The order in which the icons are presented on the Dashboard can be altered
through the options settings. Select the wrench in the lower right corner of the
module. Select the alert icon next to Order, and drag the icon to the new position
and drop into place You can continue to drag and drop the alert icons in any
order in which you want them to appear.
The Refresh rate can be changed from 30 seconds to 1 or 5 minutes, also
through the options settings. The options settings are available by selecting the
wrench in the lower right corner of the module. After making changes to the
options, select the wrench again to return to the status view.
All Alerts
Choose the All Alerts icon to view all the alerts together. To sort the alerts by
one of the column headings, click any column. The order changes from
ascending to descending with each additional click.
Management Alerts
Management alerts are issued when a device's auto-link is disabled or the
running configuration has not been saved to the startup configuration. When
filtered by Management alerts, the dashboard grid displays the device name and
a check-mark to indicate an unsaved configuration or disabled auto-link in the
appropriate column.
Exception Alerts
Exception alerts are issued when an exception file is present on the device.
When filtered by Exception alerts, the dashboard grid displays just the device
name and the number of exceptions on the device. Double clicking on the device
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listed provides detailed information about the exception by jumping to the
Exceptions tab in the Detailed Device menu.
Firmware Alerts
Firmware alerts are issued when a primary or backup firmware image is not on
the system, the currently executing firmware version is not the same as the
primary firmware image, or the specified primary and backup firmware images
are the same file. When filtered by Firmware alerts, the dashboard grid displays
the device name, and a check-mark to indicate as to whether the primary,
backup, and running firmware are presently running. The grid also displays a
check-mark if the primary and backup firmware are the same.
Missed Check-In Alerts
Missed Check-In alerts are issued when a device misses the most recently
scheduled check-in with the n-Command MSP server.
Operation Alerts
Operation alerts are issued when a device experiences a warm start, cold start,
authentication failure, low nonvolatile RAM, and low CompactFlash memory.
Voice Alerts
Voice alerts are issued when a SIP device experiences a low mean opinion score
(MOS) or fails to register.
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Device Types
The Device Types module on the Dashboard tab depicts the devices by
type in a pie chart. The pie chart can be changed to show the devices by
group as well through the Options Settings. The Refresh rate can also be
changed from 30 seconds to 1 or 5 minutes. The options settings are
available by selecting the wrench in the lower right corner of the module.
After making changes to the options, select the wrench again to return to
the status view.
For more detailed information about the devices, double click on the chart.
This opens the Devices menu with a filter for the specific device type or
group applied.
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Heap Usage
The Heap Usage module on the Dashboard tab displays the percent of
heap used on each device. This module can be filtered to show only those
devices with a minimum change or minimum usage by specifying a value
in the options settings. The number of devices can be limited by setting
the Max Devices number, up to 100 devices. The Refresh rate can also
be changed from 30 seconds to 1 or 5 minutes. The options settings are
available by selecting the wrench in the lower right corner of the module.
After making changes to the options, select the wrench again to return to
the status view.
For more detailed information about a particular device, double click the
device in the grid. This opens the Device Details menu.
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New Devices
The New Devices module on the Dashboard tab displays all the new
devices discovered on the network in the last 10 days. The Refresh rate
can be changed from 30 seconds to 1 or 5 minutes. The options settings
are available by selecting the wrench in the lower right corner of the
module. After making changes to the options, select the wrench again to
return to the status view.
For more detailed information about the new devices, click on the column.
A grid displays the device type, number of devices added, and the
percentage of the whole group these devices make up. Updates are not
provided while in the detailed view. The refresh interval only applies to the
summary view.
Double click on a row in the grid to go to the Devices tab. A filter for the
device group and date added are already applied to the resulting list of
devices.
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Processor Utilization
The Processor Utilization module on the Dashboard tab displays the
percent of processor being used on each device. This module can be
filtered to show only those devices with an minimum usage by changing
the options settings. The number of devices can be limited by setting the
Max Devices number. The Refresh rate can also be changed from 30
seconds to 1 or 5 minutes. The options settings are available by selecting
the wrench in the lower right corner of the module. After making changes
to the options, select the wrench again to return to the status view.
For more detailed information about a particular device, double click the
device listed in the grid. This opens the Device Details menu.
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Software Revisions
The Software Revisions module on the Dashboard tab depicts the
software revisions in a pie chart. The view can be adjusted to show just
the Primary, Backup, or Running firmware versions by changing the
options settings. The Refresh rate can also be changed from 30 seconds
to 1 or 5 minutes. The options settings are available by selecting the
wrench in the lower right corner of the module. After making changes to
the options, select the wrench again to return to the status view.
For more detailed information about the devices, double click on the chart.
This opens the Devices menu with a filter for the specific firmware
applied.
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Main Dashboard
Watch Devices
The Watch Devices module on the Dashboard tab is a group of devices
that match a specified filter. By selecting the wrench in the lower right
corner of the module, you can specify a filter to use and also customize
the display settings. You can only choose one filter at a time to display in
the Watch Devices module. The list of filters displayed reflects any filters
already created and saved within the system. For information on creating
and saving filters, refer to Adding a Filter to a List and Saving Filters.
The displayed results can be limited to a maximum number of devices
through the display settings. You can also change the sort criteria, sort
order, and the refresh rate. After making changes to the options, select
the wrench again to return to the status view with the changes in effect.
From the status view displaying the watched devices, there are additional
features available. You can export the list to a CSV file using the Export
CSV option in the lower left corner or change the columns displayed using
the Manage Columns option in the lower right corner. These features are
explained in the Related Topics below.
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Devices
Devices Tab
The Devices tab allows you to discover devices on the network, preinstall
configurations, group the devices by type, add labels, discontinue device
management, and edit Manage Access parameters. To open the Devices
tab, select the Open Tab menu from the upper left-hand corner of any
screen in n-Command MSP. Select Devices from the drop-down menu.
The number of managed devices displayed on the Devices tab can be
limited to 20, 30, 50, 100, 500, or 1000 devices per page using the Page
Size menu at the bottom of the page. The display settings can also be set
to automatically choose the number of devices to fit on the page (select
Auto) or to display all devices (select All). Choosing to display All devices
could cause a delay in the amount of time it takes to refresh the screen if
there are a large number of managed devices. Use the navigation tools at
the bottom of the page to view additional pages. By default, the devices
are displayed to automatically fit the page and are sorted by the
Hostname column.
To find out more information about specific tasks available from this
menu, select from the following:
•
Discovering devices on the network
•
Preinstalling a configuration
•
Renaming and displaying custom columns
•
Using labels
•
Discontinuing management of a device
•
Changing or setting Manage Access parameters
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Discovering Devices on the Network
n-Command MSP can manage AOS devices located on the network once
they have been discovered. The discovery process locates devices
running AOS versions A2.04, 17.05.04, or later. There are two methods
for discovering devices. Use one of the following links for instructions:
•
Discovering Devices Using a Range of IP Addresses
•
Discovering Devices from an Imported CSV File
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Discovering Devices Using a Range of IP
Addresses
A group of devices can be discovered all at once using an IP address
range. By providing the beginning IP address and the ending IP address
(or subnet mask), n-Command MSP can identify all devices within the
range capable of being managed. Use the following steps to discover
devices on the network using this method:
1. Navigate to the Devices tab at the top left of the menu.
2. Select Discover Devices from the Manage drop-down menu.
3. Select the IP address that the discovered device will use to access
the server from the Select An Interface drop-down menu. Each
server has four ports, enabling it to be connected to four different
networks.
4. Enter the Contact Interval to assign to the successfully discovered
devices. This interval is the delay time (in seconds) between each
attempt of the device to check-in with the server.
5. Select the connection method to use, either HTTP or HTTPS.
6. Enter the beginning IP address to start searching, in the Start IP
Address field.
7. Enter the ending IP address to complete the range, or enter a
subnet mask in the End IP or Subnet Mask field.
8. Select the Authentication for user name and password usage. If
the appropriate entry is not listed, select Edit and follow the steps
explained in Adding New Access Credentials.
9. Choose Start to begin the discovery process. (If the Start button is
not available for selection, it could be because not all of the
necessary information was provided. Go back through the fields
and data selection steps to make sure all entries are provided.)
10. A job is created to discover the devices using the criteria provided.
The status is shown in the Jobs tab menu. All devices located in
the IP address range meeting the requirements to communicate
with the server, will now appear in the Devices tab menu.
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Devices that are configured to report to a different n-Command MSP server
are not reconfigured to report to this one.
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Discovering Devices from an Imported CSV
File
Devices can be discovered by importing the necessary information from a
comma separated value (CSV) file. The CSV file should list the following
information: IP Address, Username, Password, Method (HTTP/HTTPS),
and optionally Port Number. Use these steps to discover devices and add
them to the Devices tab for management:
1. Navigate to the Devices tab at the top left of the menu.
2. Select Discover Devices from the Manage drop-down menu.
3. Select the interface to use to access the network from the Select
An Interface drop-down menu. Each server has four ports,
enabling it to be connected to four different networks.
4. Enter the Contact Interval to assign to the successfully discovered
devices. This interval is the delay time (in seconds) between each
attempt of the device to check-in with the server.
5. Select the CSV File tab.
6. Choose Browse to locate the CSV file.
7. Once the file is located, choose Open. The information in the
selected file will be uploaded to the Discover Devices grid.
8. Select Start to begin the discovery process.
Once the devices are discovered, they will populate the Devices tab
menu.
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Preinstalling a Configuration
The Preinstall Config feature allows a customized AOS configuration file to
download to a device as soon as it is discovered. Prior to deploying a device in
the field, the configuration file is generated and uploaded to n-Command MSP
along with the serial number of the device. Once the device is installed and
discovered, the preinstalled configuration file is downloaded to the device,
overwriting the current configuration, and rebooting the unit.
1. Navigate to the Devices tab by selecting Devices from the Open Tab
menu in the upper left-hand corner of the screen.
2. Select Preinstall Config from the Manage drop-down menu, also in the
upper left-hand corner of the screen.
3. Enter the Serial Number of the device.
4. Enter the configuration file name in the Config File field or select Browse
to find a file locally or on the network.
5. Optionally, select Save on Reboot to save the running configuration as
the startup configuration on the device.
6. Select Preinstall to complete the task.
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Renaming and Displaying Custom Columns
There are five custom columns provided in the n-Command MSP server. These
custom columns can be renamed and displayed on the Devices tab.
1. Select Rename Custom Columns from the Manage drop-down menu.
2. Enter the new column name in the fields provided.
3. Select Save to save the settings and return to the Devices tab.
4. To display the columns, choose Columns from the bottom right corner of
the Devices tab. Select the columns you want displayed by the check box
next to the column name.
5. Select the X in the upper right corner when finished to close the menu.
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Using Labels
All of the managed devices can be grouped in a number of ways to make better
use of the dashboard modules and maintenance tasks. This is accomplished by
creating labels to identify the group and adding devices to the label. The
following sections explain how to add a label, add devices to the label once it is
created, remove devices from the label, and delete a label from the system. Use
the following links for more information:
•
Adding Labels to a Device
•
Removing a Device from a Label
•
Removing a Label from the System
Grouping by labels basically adds a label to the device, allowing it to display
when the label group is chosen. Devices can belong to more than one label at a
time. If a device is removed from the label, the device is not being removed from
the system. A device that has not been added to any label will still display when
the All Devices or Unlabeled Devices category is selected. The Unlabeled
Devices is a default group containing all devices that have no label assigned to
them.
Additionally, a filter can be added to further limit the devices displayed from
within a label. Filters are selected from the drop-down menu under Saved
Filters.
To create a filter and save filters, refer to the following sections:
•
Adding a Filter to a List
•
How to Save a Filter
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Saving Filters
Filters are used to limit the devices displayed in a list based on a specified
criteria. To create a filter in the Devices tab, refer to Adding a Filter to a
List. To save the filter once it is applied, use the following steps:
1. Select the Add button under the Saved Filters heading.
2. Enter a descriptive title for the filter in the blank field provided.
3. Select Add to save it.
The filter will apply automatically to new devices as they are discovered.
The filter title can be changed using the Edit feature from this same
menu. Select the filter from the drop-down menu and select Edit. Make
the necessary changes and save it again.
Delete a filter by selecting it from the drop-down menu and select Delete.
The filter is removed from the list.
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Adding Labels to a Device
Use the following steps to create labels and add devices:
1. From the Devices tab, enter a new label name in the Labels field.
2. Select Add (or press Enter) to create the label and add it to the list below
All Devices.
3. Select the devices to add to the label and drag them to the new label. The
icon changes as it is being dragged. When the device is directly on top of
the label and shows a green + sign, drop it into the label group. Continue
to drag and drop devices into the label group until all are present. You can
also drag multiple devices at one time by selecting all devices first, then
dragging the group to the label.
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Removing a Device from a Label
Use the following steps to remove a device from a label:
1. From the Devices tab, select a label to list the devices associated
with it.
2. Select the device from the list on the right. The Remove from
Label option above should become available in the taskbar directly
above the device list.
3. Select the Remove from Label option. The device will be removed
from the label and no longer appear in the list to the right of the
label listing.
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Removing a Label from the System
A label can be removed completely from the system. The devices which
were included in the label remain in the All Devices group, as well as in
any other label containing them. Use the following steps to remove a label
from the system:
1. From the Devices tab, select the label to be removed from the list
on the left side of the menu.
2. Select the minus circle button that appears next to the label. The
label is deleted.
The label can be renamed by double clicking it and typing a new name in
the field provided.
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Discontinuing Management of a Device
Devices can be deleted from n-Command MSP so they are no longer actively
managed by the system.
1. From the Devices tab, select All Devices.
2. Locate the device to be removed in the list on the right. Select the check
box next to the device.
3. Select Delete. The device is removed from the system and no longer
being managed.
Some devices will continue to check in with the server based on the
parameters set on the device itself. It may be necessary to make changes to
the AOS settings on the local device as well, to keep it from automatically
linking with the n-Command MSP server.
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Changing or Setting Manage Access
Parameters
Manage Access parameters provide the access credentials (user name
and password), as well as the preferred IP address, port, and method for
connecting to the device from n-Command MSP. Each set of parameters
can be managed in a central location and applied to any number of
devices on the network.
Use the following steps to add a new set of Manage Access parameters:
1. From the Devices tab, select Manage Access from the menu.
2. Select New from the Device Access dialog box.
3. Select the text in the Name field and enter a new name for this
item.
4. Select the Access Credentials from the drop-down menu. If the
credentials needed are not listed, refer to Adding New Access
Credentials to create a new set.
5. Select the IP Address check box if a specific IP address needs to
be supplied and enter the IP address in the blank field provided. If
this is not necessary, skip to Step 7.
6. If necessary, enter the port number to use.
7. Select the Method to use, either HTTP or HTTPS.
8. Select Save to add the new parameters.
Additional tasks can be performed from the Device Access menu, such
as changing the default, removing a set of parameters, or editing them as
necessary.
•
To change the default parameters, select the set of parameters
from the list on the left and choose Set Default. Only one set of
parameters can be used as the default. There must always be one
set of parameters set as the default, and the default cannot be
deleted.
•
To delete a set of parameters, select the name of the access
parameters from the list on the left and select Delete. Confirm the
prompt by choosing Yes.
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To edit a set of parameters, select the name of the access
parameters from the list on the left and make the necessary
changes. Select Save once the all changes are completed.
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Adding New Access Credentials
When discovering devices, an authentication user name and password
must be entered to allow access to the device. These are called Access
Credentials and can be managed by the system. New entries are added
from the Discover Devices menu by selecting the Edit button or from the
Manage Access dialog box by selecting Manage Credentials.
Use the following steps to add a new entry:
1. Select the + (plus) button on the lower left side of the menu to add
a new entry.
2. Enter the user name, password, and a description to help identify
the entry in a list.
3. Select Save.
Additional tasks can be performed from the Discover Devices menu.
Entries can be removed or edited as necessary.
•
To remove an entry, select the entry from the list (only one
selection can be made at a time) and choose the - (minus) button
from the bottom of the menu. Choose either yes or no to confirm
the action.
•
To edit an entry, select the entry from the list, and choose the Edit
button from the bottom of the menu. Make the necessary changes
to the entry and choose Save.
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Discovering Devices Manually with Auto-Link
Devices can be discovered manually by configuring the auto-link settings
on the AOS network products. Connect to the device through console,
Telnet, or secure shell (SSH) as described in the quick start guide that
shipped with the unit or available online at http://www.adtran.com. Once
auto-link is enabled and configured on the device, it will check in with the
server and become a managed device. Enter the following configuration in
the command line interface (CLI):
1. Enter the n-Command MSP server IP address to manage the device:
(config)#auto-link server <ip address | hostname>
where <ip address | hostname> is the host name or IP address of the
MSP server. IP addresses should be expressed in dotted decimal
notation (for example, 10.10.10.1).
2. Optionally specify the interval (in seconds) between attempts to contact
the n-Command MSP server:
(config)#auto-link recontact-interval <value>
By default, the AOS device will contact the server every 3600
seconds. A recontact interval of less than 3600 seconds is not
recommended. Specifying an interval of 0 seconds disables the
recontact feature.
3. Enable auto-link on the AOS device by entering the auto-link
command from the Global Configuration mode prompt.
For example,
(config)#auto-link
Additional information about configuring the auto-link feature on the AOS
device is available in the configuration guide Configuring Auto-Link for
AOS and n-Command MSP, available online from the ADTRAN Support
Forum at http://supportforums.adtran.com.
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Devices
Additional information about these commands and using the CLI is can be
found in the AOS Command Reference Guide available online at
http://supportforums.adtran.com.
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Jobs
Jobs Tab
The Jobs tab enables you to create, edit, and manage specific jobs you
want to perform on your network. The jobs included are Push Firmware,
Push Configuration, Restore, Reboot, and Purge Exceptions. Each
user on the network is configured to have access to specific jobs, or all
jobs, depending on their user configuration. The network administrator is
responsible for configuring the user's permissions. For more information,
refer to Adding a New User. Each job can be applied to a single managed
device or a group of managed devices, and each job can be configured to
run on a schedule.
To open the Jobs tab, select the Open Tab menu from the upper lefthand corner of any screen in n-Command MSP. Select Jobs from the
drop-down menu.
There are two available views of the main Jobs tab: the Details view and
the Grid view. You can toggle between views by selecting either the
Details or Grid button from the top right corner of the menu.
The Details view gives the details of each currently configured job.
Currently configured jobs are listed on the left side of the menu, and
details for each job are provided in the split screen to the right. To access
details for different jobs, select the job title from the list on the left. Some
of the information displayed is the job's status, start and end times,
percent completion, and number of errors.
The Grid view of the Jobs tab lists the currently configured jobs. This list
includes the Job Name, Description, Status, job Start Time, and the
User that created the job. This list can be exported via comma separated
value (CSV), and the columns in the list can be managed by the Manage
Columns tab at the bottom right side of the list. Jobs can also be deleted
or cancelled from the Grid view by selecting the box next to the job and
then selecting Cancel or Delete from the top of the Jobs tab.
From the main Jobs tab, you can view your currently configured jobs, add
a new job, cancel a job, and delete a job. For more information on
common job tasks, select a topic from the following list:
•
Toggling Between Jobs Tab Views
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Creating a New Job
•
Pushing Firmware to a Device
•
Pushing a Configuration to a Device
•
Restoring Files
•
Rebooting Device(s)
•
Canceling a Job
•
Deleting a Job
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Toggling Between Jobs Tab Views
To toggle between the Details and Grid views of the Jobs tab, follow
these steps:
1. For the Details view, select the Details button on the top right
corner of the Jobs tab.
2. For the Grid view, select the Grid button on the top right corner of
the Jobs tab.
You can toggle back and forth between views as often as necessary.
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Creating a New Job
To create a new job from the Jobs tab, select the Schedule Job button at
the top left of the menu. Selecting this button opens a new window,
entitled Schedule New Job. In the Schedule New Job window, there are
five sections (Targets, Tasks, Schedule, Notifications, and General)
that display down the left side to guide you in configuring the job. Enter
the information for each section as described in the steps below. All
sections must be completed before the Create Job button will become
available to create the configured job. To begin configuring the job, follow
these steps:
As you enter the information for each tab of the new job, the tab will display
either a green check mark or a red X in the right corner. The green check
mark indicates that the tab has been filled out completely and is ready for
processing. The red X indicates that the tab is partially defined and that the
job cannot be initiated until all the information is entered or until an invalid
entry is corrected. If neither a green check mark nor a red X appear, the tab
has not been addressed.
1. Select the devices to target for the job in the Targets section. You
can specify that the job will run on all devices by selecting the
check box for that option, or you can select specific devices from
the Devices, Labels, and Filters tabs. Devices are selected by
checking the box next to the appropriate device, then dragging
them to the screen below. Multiple devices can be selected at one
time and dragged simultaneously to the Devices for Job screen at
the bottom of the page. Select Next to continue to the next step or
select Tasks from the list.
If you are upgrading firmware, all selected devices must be the same
type of device. For example, all NetVanta 7100s or all Total Access
900s.
2. Select the Tasks section to configure the new job's tasks. You can
select from Reboot, Restore, Push Configuration, Push
Firmware, or Purge Exceptions. Select the tasks you want
completed in this job by checking the box next to the appropriate
tasks. You will be prompted for more information about each task
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you select. For more details about each task, select the task from
the following list:
•
•
•
•
•
Purge Exceptions
Pushing Firmware to a Device
Pushing a Configuration to a Device
Restoring Files
Rebooting Device(s)
3. Select the Schedule section to configure the new job's schedule.
You can specify whether the job will start at a specific time or
immediately, by selecting the appropriate option. If you want to
specify a start time, you can enter the date and time. From this tab,
you can also specify the job's maximum run time by entering the
hours and minutes of job duration. Select Next to continue to the
next step or select Notifications from the list.
4. Select the Notifications section to select the event you want to
trigger a notification (job completion, job completion with error, or
first error), and whether or not detailed log information will be
included in the notifications. You can define the users who will
receive email notifications either by choosing a user from the list or
entering email addresses. Select Next to continue to the next step
or select General from the list.
5. Select the General section to enter the name of the job and the
job's description. For example, you might enter Firmware Upgrade
in the Name field and A2 Firmware in the Description field.
6. When all necessary requirements have been completed, select
Create Job from the top right of the menu.
If the Create Job button is not available, it could be because not all
the necessary requirements have been completed. Check each of the
five sections for completion.
Once all the sections are complete and Create Job has been selected
successfully, the job will start at the time you specified.
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Purge Exceptions
A new job can be created to purge all exception alerts on a device. Once
the exception alerts are cleared from the device, the exception condition is
cleared from n-Command MSP as well. To create a Purge Exception job,
navigate to the Schedule New Job menu by selecting Schedule Job
from the Jobs tab. Refer to Creating a New Job for information on
creating a new job. You will assign the task as Purge Exceptions.
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Pushing Firmware to a Device
Navigate to the New Job window by selecting Add Job from the Jobs
tab. Select the Tasks tab from the New Job window. Refer to Creating a
New Job for more information on accessing the New Job window and
configuring notifications, schedules, and devices that accompany this job.
Once you are in the Tasks menu, select Push Firmware to configure the
firmware push. To configure this job, follow these steps:
1. Specify the Device Group whose firmware you want to upgrade.
You can choose the device group from a drop-down menu of all
your currently configured groups.
2. Specify the New Firmware to which you are upgrading. You can
choose the firmware from a drop-down menu of all your currently
loaded firmware.
3. Specify whether the unit's configuration will be saved to the unit's
nonvolatile random access memory (NVRAM) by checking the
check box next to Write Config.
4. Specify the Firmware Destination from the drop-down menu. You
can select Automatic (default), CFLASH, or NONVOL.
5. The Push Firmware task configuration is now complete.
6. You can now return to configuring additional parameters for this job
or other tasks to accompany this job as described in Creating a
New Job.
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Pushing a Configuration to a Device
Navigate to the New Job window by selecting Add Job from the Jobs
tab. Select the Tasks tab from the New Job window. Refer to Creating a
New Job for more information on accessing the New Job window and
configuring notifications, schedules, and devices that accompany this job.
Once you are in the Tasks menu, select Push Config to push a
configuration to a unit, or units, managed by n-Command MSP. To
configure this job, follow these steps:
1. Enter the configuration into the Push Configuration dialog box.
This information can be entered manually, or copied and pasted
from a text file.
2. Select whether you want to save the unit's configuration before
pushing the new configuration, or after pushing the new
configuration by checking the appropriate check box.
3. The Push Configuration task is now complete.
4. You can now return to configuring additional parameters for this job
or other tasks to accompany this job as described in Creating a
New Job.
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Restoring Files
Navigate to the New Job window by selecting Add Job from the Jobs
tab. Select the Tasks tab from the New Job window. Refer to Creating a
New Job for more information on accessing the New Job window and
configuring notifications, schedules, and devices that accompany this job.
Once you are in the Tasks menu, select Restore to configure the file
restoration job. To configure this job, follow these steps:
1. Enter the date closest to the backup files you want to restore on the
unit. The date can be entered manually, or by selecting the date on
the calendar.
2. Enter the time closest to the backup that created the files you want
to restore on the unit. You can enter the time manually, or by
scrolling with the up and down arrow keys.
3. Select whether or not you would like to restore this unit from
another device by selecting the appropriate check box. You can
choose the device you would like to use as a backup from the dropdown menu.
4. The Restore task is now complete.
5. You can now return to configuring additional parameters for this job
or other tasks to accompany this job as described in Creating a
New Job.
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Rebooting Device(s)
Navigate to the New Job window by selecting Add Job from the Jobs
tab. Select the Tasks tab from the New Job window. Refer to Creating a
New Job for more information on accessing the New Job window and
configuring notifications, schedules, and devices that accompany this job.
Once you are in the Tasks menu, select Reboot to configure a the
device's reboot job. To configure this job, follow these steps:
1. Specify whether the unit's configuration is saved before the reboot
by checking the check box.
2. Specify the unit's reboot timeout. Default timeout is 5 minutes.
3. The Reboot task is now complete.
4. You can now return to configuring additional parameters for this job
or other tasks to accompany this job as described in Creating a
New Job.
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Canceling a Job
To cancel a job, follow these steps:
1. Select the job you wish to cancel from the job list. In Details view,
the job list is on the left side of the menu. In Grid view, the job list
is in the center of the menu.
2. Select the Cancel button from the top left side of the Jobs menu.
3. The job has been cancelled.
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Jobs
Deleting a Job
To delete a job, follow these steps:
1. Select the job you wish to delete from the job list. In Details view,
the job list is on the left side of the menu. In Grid view, the job list
is in the center of the menu.
2. Select the Delete button from the top left side of the Jobs menu.
3. The job has been deleted and is removed from the jobs list.
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Firmware
Firmware Tab
The n-Command MSP Firmware tab provides an interface for firmware
management. To open the Firmware tab, select the Open Tab menu
from the upper left-hand corner of any screen in n-Command MSP. Select
Firmware from the drop-down menu.
Firmware is used for distribution to network devices being managed by nCommand MSP. Each device has specific firmware that can be acquired
from ADTRAN. For assistance, contact your reseller or ADTRAN technical
support at http://www.adtran.com.
Once the firmware is available locally, move it to the n-Command MSP
server. The firmware can be held until a later time to transfer to the units
through a job. Select the New Firmware Job button to navigate to the
Jobs menu.
Select any of the following tasks for more information:
•
Uploading Firmware to the n-Command MSP Server
•
Deleting Firmware from the Server
•
Updating Firmware on a Device from the Firmware Menu
A comma separated value (CSV) file can be exported from the Firmware tab
listing the File Name, Version, Size, and Creation Date by selecting the
Export CSV button from the bottom of the Firmware menu.
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Uploading Firmware to the n-Command MSP
Server
The firmware must first be available locally before attempting to upload to
the n-Command MSP server. Check with the reseller or ADTRAN
technical support at http://www.adtran.com/support for the most current
firmware.
To upload firmware to the server, follow these steps:
1. Navigate to the Firmware tab by selecting the Open Tab menu
from the upper left-hand corner and select Firmware from the
drop-down menu.
2. Select Upload Firmware.
3. Navigate to the location of the firmware you want to upload using
the Open File dialog box that appears. Select the firmware file and
choose Open.
4. Once the firmware has been transferred to the server, it appears in
the Firmware tab window. It is now ready to be transferred to a
device on the network. For more information, refer to Updating
Firmware on a Device from the Firmware Menu.
Device Groups will only display a group if firmware for that device
type is currently available on the server. A group will appear as soon
as new firmware is transferred to the server.
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Deleting Firmware from the Server
1. Navigate to the Firmware tab by selecting the Open Tab menu
from the upper left-hand corner and select Firmware from the
drop-down menu.
2. Select a device group from the left-hand column. The firmware
available on the server (specific to the types of devices selected)
will display on the right.
Device Groups will only display if firmware for that device type is
currently available on the server. A group will appear as soon as new
firmware is transferred to the server.
3. Select the check box next to the firmware to be removed. More
than one can be selected at a time.
4. Select Delete at the top of the window to remove all selected
firmware. The firmware is immediately removed from the server.
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Firmware
Updating Firmware on a Device from the
Firmware Menu
Transferring firmware to a device is accomplished using a job created in
the Jobs menu. The firmware must first exist on the n-Command MSP
server before the transfer can be performed. For more information, refer
to Uploading Firmware to the n-Command MSP Server. Once the
firmware is available, you can navigate to the Jobs menu by selecting the
firmware to upload, then select the New Firmware Job button on the top
right side of the Firmware menu. This creates an Upgrade Firmware job
with the Device Group and New Firmware already selected. Refer to
Pushing Firmware to a Device, skipping the first two steps to continue.
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Alert History and Templates
Alert History Tab
The Alert History tab displays all alerts for all devices on the system in a
list format that is easily sorted by the column headings. To open the Alert
History tab, select the Open Tab menu from the upper left-hand corner of
any screen in n-Command MSP. Select Alert History from the drop-down
list.
The number of alerts displayed on the Alert History tab can be limited to
10, 20, 30, 50, 100, 500, or 1000 alerts per page using the Page Size
menu at the bottom of the page. The display settings can also be set to
automatically choose the number of alerts to fit on the page (select Auto)
or to display all alerts (select All). Choosing to display All devices could
cause a delay in the amount of time it takes to refresh the screen if there
are a large number of alerts. Use the navigation tools at the bottom of the
page to view additional pages. By default, the alerts are displayed to
automatically fit the page and are sorted by the Time column.
Click once on a column heading to sort the list by Time, Device name,
alert Description, or the Alert level. The order can be changed from
ascending to descending order with each additional click on the column
heading. Double clicking on an alert entry in the grid opens the Device
Details tab for the device.
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Alert Templates
Alert templates are an easy way to apply alert settings to multiple
devices at one time or to new devices as they are discovered. An
alert template specifies how alerts are delivered from the devices
to an administrator. This delivery method can be sent through
SNMP to a monitoring agent, email sent to a valid email address,
or visible from the Alerts widget on the main Dashboard in nCommand MSP.
To create an alert template:
1. Select Alert Templates from the Open Tab menu.
2. Enter a name for the template in the field provided and
select Add.
3. Select the delivery method for each alert in the columns to
the right under the Alerts heading. E-mail must be selected
in combination with either SNMP or Widget; it cannot be
selected alone. To check one delivery method for all alerts,
select the check box in the column heading. This will check
all the boxes below it for all alerts. Selecting E-mail
requires additional settings under the Email Settings
heading.
Before alerts can be sent through SNMP, SNMP must be configured in
Settings > SNMP. Refer to SNMP Settings for more information.
Before alerts can be sent through email, email must be configured in
Settings > Connection. Refer to Connection Settings for more
information.
4. Specify the threshold for any alerts requiring limits. For
example, Low Available CFlash defaults to < 10%. This
can be adjusted using the up and down arrows in the
Limits column or typing in a number to specify a value
other than 10.
5. If E-mail is selected as a delivery option for alerts, you must
also indicate the Email Notification List to use. From the
Email Settings section of the Alert Templates, select an
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email from the drop-down list. Refer to Email Settings for
details about creating these entries.
5. Select the check box next to Apply to new Devices if you
want to apply to devices when they are discovered as well.
Not selecting this options indicates you want to apply the
alert template only to devices currently managed by nCommand MSP.
6. Specify the Criteria settings. The alert template is applied
to devices meeting the criteria. The criteria is set in the
manner described in Adding Criteria to Alert Templates.
7. Once the alert template settings are configured, select
Save to save the settings.
8. When you have created multiple alert templates, the order
in which they are applied can be changed. You can drag
and drop the templates within the listing on the Alert
Templates menu and select Save Reorder to keep the
current order. Selecting Revert Reorder will revert back to
the previous order for the templates.
Other functions available from this menu are:


Update Device Alert Settings
System Alert Settings
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Adding Criteria to Alert Templates
Alert templates can be applied to devices matching a specified criteria.
Use the following steps to specify the criteria for an alert template:
1. From the Alert Template menu, be sure to select the template to
configure from the list on the left. Select Add Criteria from the Alert
Template menu. Once selected, a filter statement line is shown
below the Criteria heading.
2. Select an attribute from the first pop-up list. The list displays all the
available attributes on which to match devices, such as Device
Type, Location, etc.
3. Select the action from the second pop-up list, such as contains,
does not contain, is, or is not.
4. Enter the data required to complete the filter statement or select
from the list if one is provide. This depends on the type of criteria
selected. For instance, if you are filtering based on a device type,
select Device Type from the first list, is from the second list, and a
device from the third, 7100. The devices for this alert template must
match the Device Type is 7100. Once the criteria is entered, select
Save to accept the settings.
5. Additional statements can be added by selecting the + (plus) sign
at the beginning of the filter line, and repeating Steps 2 through 4.
Likewise, statements can be removed by selecting the - (minus)
sign next to the filter line.
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Update Device Alert Settings
Alert settings can be altered for multiple devices all at one time
without changing the Alert templates or creating a new one. This is
accomplished through the Update Device Alert Settings dialog
box. The alert settings specifies how alerts are delivered from the
devices to an administrator. This delivery method can be sent
through SNMP to a monitoring agent, email sent to a valid email
address, or visible from the Alerts widget on the main Dashboard
in n-Command MSP.
To change the alert settings and apply to devices already
discovered on the network:
1. Navigate to Open Tab > Alert Templates, and select
Update Device Alert Settings from the top of the Alert
Templates menu.
2. Select an alert template from the drop down menu at the
top of the dialog box to begin with or skip this step if one
does not exist. You an always use Default.
3. Select the delivery method for each alert in the columns to
the right. E-mail must be selected in combination with
either SNMP or Widget; it cannot be selected alone. To
check one delivery method for all alerts, select the check
box in the column heading. This will check all the boxes
below it for all alerts. Selecting E-mail requires additional
settings under the Email Settings heading.
4. If E-mail is selected as a delivery option for alerts, you must
also indicate the Email Notification List to use. From the
Email Settings section of the Alert Templates, select an
email from the drop-down list. Refer to Email Settings for
details about creating these entries.
Before alerts can be sent through SNMP, SNMP must be configured in
Settings > SNMP. Refer to SNMP Settings for more information.
Before alerts can be sent through email, email must be configured in
Settings > Connection. Refer to Connection Settings for more
information.
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5. Select Next. You will now select the devices.
6. There are four options available for selecting devices to
which the settings will be applied.

Select the Run on ALL devices option to apply to all
discovered devices.

Devices - select the devices individually from the list,
drag and drop in the Devices for Job field below.

Labels - use existing labels to select the devices.
Refer to Adding Labels for more information.

Filters - use existing filters to select devices. Refer
to Adding Filters for more information.
7. Select Apply to complete the update and apply the new
alert settings to the devices selected.
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System Alert Settings
There are specific alerts that can be sent pertaining to the nCommand MSP server. These are called System Alerts. Just like
an alert template, the system alert settings specifies how alerts are
delivered to a system administrator. This delivery method can be
sent through SNMP to a monitoring agent or email to a valid email
address.
To change the system alert settings:
1. Navigate to Open Tab > Alert Templates, and select
System Alert Settings from the top of the Alert Templates
menu.
2. Select the delivery method for each alert in the columns to
the right. To check one delivery method for all alerts, select
the check box in the column heading. This will check all the
boxes below it for all alerts. Selecting E-mail requires
additional settings under the Email Settings heading.
3. If E-mail is selected as a delivery option for alerts, you must
also indicate the Email Notification List to use. From the
Email Settings section of the System Alert Settings
dialog box, select an email from the drop-down list. Refer to
Email Settings for details about creating these entries.
Before alerts can be sent through SNMP, SNMP must be configured in
Settings > SNMP. Refer to SNMP Settings for more information.
Before alerts can be sent through email, email must be configured in
Settings > Connection. Refer to Connection Settings for more
information.
4. Specify the threshold for any alerts requiring limits. For
example, High Disk Utilization defaults to > 1%. This can
be adjusted using the up and down arrows in the Limits
column or typing in a number to specify a value other than
1.
5. Select Save to save the settings.
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Alert History and Templates
Creating an Alert Email Notification
Email settings must be configured before this method can be
selected for alert notifications.
To create an alert email notification, use the following steps:
1. Select Email Settings from the Alert Templates menu.
2. Enter a name for the email notification in the field provided
and select Add.
3. Select one of the existing users from the Notify Users list
by selecting the check box, or enter a new email address in
the Notify Other E-Mails field. Enter multiple email
addresses by typing each address on a separate line in the
text field.
4. Specify whether to send alerts individually or as a
summary. To send them individually, select the radio button
next to Send Alert E-mails and specify the minimum
interval in minutes. To send the alerts as a summary, select
the radio button next to Send a summary of active alerts
and specify the frequency in hours. You must select one or
the other.
5. Specify the schedule to use for sending the alerts by
selecting a start time, the time zone, days of the week, and
a stop time. You must select a time zone before you can
save the notification.
6. Select Save to apply all changes to the new alert email
notification.
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Device Details View
Device Details Tab
The Device Details tab is an optional menu that can be displayed by
double clicking on a device from many locations throughout the software.
A new tab is displayed with the device name as the heading. It provides
all of the device's available information through several menus:
Summary, VQM Statistics, Backup Files, Alert Template, SIP Files,
and Exceptions. The Exceptions menu does not display if there are no
Exception alerts on the device. If the device does not support VQM, the
VQM Statistics tab is still available, but will appear blank. Likewise, the
SIP Files tab will display, but if the device does not have SIP enabled, it
will appear blank.
The title bar provides several function buttons above the chart. Install
Config allows you to download a configuration file to the device from the
server. The Force Checkin button forces the device to check in with the
server, instead of waiting for the next refresh interval. The Web Interface
button opens the device's Web interface in a new browser window.
Selecting Refresh VQM initiates an update from the device and retrieves
VQM statistics for the current day. Choosing an option from the New Job
section creates a new job based on one of the following functions:
Upgrade Firmware, Push Config, Restore, or Reboot. These functions
are explained in more detail in Creating a New Job.
For more information about a specific menu from within the Device
Details tab, select from the following:
•
Summary Menu
•
VQM Statistics Menu
•
Backup Files Menu
•
Alert Templates
•
SIP Files
•
Exceptions Menu
•
Install Config Menu
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Summary Menu
The Summary section of the Device Details tab provides General
Information, Firmware Information, Auto-Link Information, System
Usage, Exceptions, Network Information, Device Access, and
VQM statistics. The only information on this screen that can be
changed is the Device Access. Selecting the Edit button next to
Device Access opens the Device Access dialog box, where
changes can be made to the credentials. Refer to Changing or
Setting Manage Access Parameters for more information.
General Info provides the name, type, platform, part number,
description, serial number, hardware version, last backup time,
contact interval, location, and system contact of the device. This
information is all provided by the device. If no information displays
for a specific entry, it is because none was provided by the device.
Firmware Info displays the running, primary, and backup firmware
version. It also displays the size of the firmware files in bytes.
Auto-Link Info shows the settings for the auto-link configuration.
Auto-link is the feature that allows the device to communicate with
the server. This section indicates if auto-link is supported and
enabled. It also displays the last time the device updated the
server and when the next update is scheduled.
System Usage displays how much of the system resources
(heap, nonvol, and processor) are being used by the device. This
is identified by a percentage of the total resources available.
Exceptions lists the number of recent exception alerts. There are
more details available for exception alerts by navigating to the
Exceptions menu in the Device Details tab. Refer to Exceptions
Menu for more information.
Network Info displays the domain naming system (DNS) name
and the IP address of the device.
Device Access shows the name for the set of parameters being
used to access the device. It also shows the name of the access
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credentials, IP address settings, port number, and the method
used.
VQM is an optional section of the Summary menu. Not all devices
have voice quality monitoring (VQM) statistics. If available, VQM
statistics are provided in a summary graph at the bottom of the
screen displaying the MOS LQ and Call Quality. The data can be
filtered to show only a specific interface or to show a summary of
all calls. To change the filter, select the down arrow in the upper
right portion of the VQM summary section. The menu that appears
lists the available interfaces and also the Summary option. Select
one of the options from the list.
The time frames shown cover three different intervals: 1 hour, 12
hours, and 1 day. More details are provided for each interval in a
tool tip by moving the mouse over the bar on the graph. For the
MOS LQ graph, the pop-up window displays the number of calls
and the latency queueing (LQ) average. For the Call Quality
graph, the tool tip displays the number of calls and the quality
represented by each color bar. For instance, green shows
Excellent call quality and blue shows Good call quality. To review
the data in greater detail, double click a bar in the graph. This
brings up the detailed VQM Statistics menu, filtering the data
based on the bar graph selected. If the bar graph you selected
displayed only VLAN 2 calls, then the resulting VQM Statistics
graph shows only data for calls on VLAN 2 calls. Refer to VQM
Statistics Menu for more information.
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VQM Statistics Menu
Voice quality monitoring (VQM) allows real time passive Voice over IP (VoIP)
quality measurements to be taken on all Realtime Transport Protocol (RTP) voice
streams transmitted through an AOS device. The VQM statistics gathered by the
AOS device are shared with the n-Command® MSP server using the VQM
reporter. The reporter must be enabled on the AOS device before n-Command
MSP can aggregate the VQM statistics gathered by the AOS device. Configuring
the VQM reporter is done through the command line interface (CLI) on the AOS
device, and consists of creating the reporter, configuring the parameters of the
reporter, and viewing the reporter statistics. The reporter must be configured
before n-Command MSP will gather VQM statistics. VQM reporter configuration
instructions are outlined in the guide Configuring VQM Reporter for AOS and nCommand MSP, available from ADTRAN's Support Forum at
http://supportforums.adtran.com.
The VQM Statistics menu has two methods for viewing voice data. The first is a
line chart that displays mean opinion score listening quality (MOS LQ) averages,
individual voice streams, or a combination of the two. The second section is the
individual call detail grid. To switch from one view to another, select the
appropriate icon on the bottom left of the graph. Move the mouse over the icon to
display a tool tip describing the view option. The individual call detail grid section
is toggled on or off by selecting the last of the four view option icons.
More information is provided for interpreting VQM statistics in Configuring Voice
Quality Monitoring (VQM) in AOS, available from ADTRAN's Support Forum at:
http://supportforums.adtran.com.
Line Graph
The line graph can display the averages of one interface or the average of all
interfaces on the device. Select or deselect the interfaces using the check boxes
to the left of the line graph. Not all of the listed interfaces will have voice data to
report.
The refresh rate can be changed by selecting the Chart Options from the lower
left corner of the screen. The refresh rate only applies to the chart when you are
viewing the current day. Make a selection from the drop-down menu.
A 2-week interval is shown on the bottom graph. To zoom in on a smaller time
period and display it in detail on the top graph, click and drag the sliders to
include the time frame. The tool tips display a start and end time. The date can
be changed by selecting the pop-up menu from the lower right corner next to
Jump to Day. Select a date from the list to apply it to the line graph.
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Individual Call Detail Grid
The individual call detail grid lists every call individually and can be filtered by
selecting the Add Filter menu option at the bottom of the grid. Apply a filter in the
same manner described in the section Adding a Filter to a List. The columns can
be hidden or revealed by selecting the Manage Columns menu option at the
bottom of the grid, as discussed in Manage List Columns.
Double click a row in the grid to display individual call details. The line graph
disappears, and a new menu is displayed. The new menu lists several collapsed
categories, all of which provide details of the call. Select the category to expand
the details. Select the category again to collapse it. Multiple categories can be
opened at one time.
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Backup Files Menu
The Backup Files section of the Device Details tab provides a list of backup
points to use for restoring the device configuration. The backup points are
defined on the device itself as to when they are created. To review a backup file,
select a backup point from the list on the left. A list appears, providing the Path,
Name, Size, and date Modified On for each backup file. Each file can be
downloaded locally by double clicking the file name and selecting a location in
which to save it. To sort the list, click on the column heading. The order changes
from ascending to descending with each additional click.
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Individual Device Alert Settings
The method used to deliver alerts can be altered on a per device
basis. From the Device Details tab, select the Alert Templates
button to display the current alert settings.
1. To change the way an alert is handled, select the check box
in the columns under the delivery method SNMP, Widget,
or E-mail. To change method for all the alerts, you can
select the check box in the column heading and it will apply
the change across all alert types. E-mail cannot be
selected as the only delivery method. You must select
either Widget or SNMP first in order to also select E-mail.
2. After making changes to the alert settings, select Apply to
save the changes. The changes you made will apply only to
this particular device.
If you are choosing email for any alerts, this method requires also
selecting an email address from the drop-down list under Email
Settings (located at the bottom of the menu). These addresses
are populated from the Alert Templates menu accessible from the
Open Tab menu.
Before alerts can be sent through SNMP, SNMP must be configured in
Settings > SNMP. Refer to SNMP Settings for more information.
Before alerts can be sent through email, email must be configured in Settings
> Connection. Refer to Connection Settings for more information.
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SIP Files Menu
The SIP Files section of the Device Details tab provides a list of
packet capture (PCAP) files received for the device. This
information is available only if SIP is enabled on the device.
The PCASH settings must also be configured before SIP traffic PCAP files
will be received. Refer to PCASH Settings for more information.
To sort the list by a specific column, click on the column heading.
The order changes from ascending to descending with each
additional click. The PCAP list has many of the same tools
available on the other menus in n-Command MSP, such as CSV,
Refresh, Filter, and Columns. The number of PCAP files
displayed can be limited to 20, 30, 50, 100, 500, or 1000 devices
per page using the Page Size menu at the bottom of the page.
The display settings can also be set to automatically choose the
number of files that will fit on the page (select Auto) or display all
files (select All). If there are a large number of PCAP files to
display, choosing All files could cause a delay in the amount of
time it takes to refresh the screen. Use the navigation tools at the
bottom of the page to view additional pages. By default, the files
displayed will automatically fit the page and are sorted by the
Begin time column.
To view a ladder diagram displaying the SIP call sequence for a
specific file, select a PCAP entry from the list and double click on
the entry. A new tab opens with the name of the file as the header.
From this tab, each transaction is displayed and the exact time it
occurred. You can also download the file locally by selecting the
Download pcap file button in the upper right corner and
specifying a location in which to save it.
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Exceptions Menu
The Exceptions section of the Device Details tab provides more
information about each Exception alert active on the device. The
name of the report, size, and date it was created are all displayed
in this section. Double click on the report name to download the
file locally and review the contents.
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Device Details View
Installing a Configuration File
The Install Config feature is available from the Device Details tab. It
provides a method for downloading a configuration file to a specific unit.
The configuration file can be created prior to installing on a unit that has
already been deployed and is currently being managed by n-Command
MSP.
To install a configuration file, follow these steps:
1. Select Install Config from the menu options on the Device Details
tab for the specific device.
2. Select the appropriate configuration file from the local directory or
network location.
3. Select Open to upload the file.
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Settings
Settings Menu
The Settings menu is located in the top right corner of the n-Command
MSP menu, and provides quick access to manage settings and viewing
preferences. By selecting the Settings menu, the following options are
available in the drop-down list:
•
Authentication Settings
•
Ignore Devices
•
License Information
•
Log Settings
•
Login Banner
•
Mail Settings
•
Message Log
•
PCASH Settings
•
Reverse DNS
•
SNMP Settings
•
System Backup
•
System Restart
•
System Updates
•
Users
•
VQM Statistics Export
With release 5.1 of n-Command MSP, the Network Settings menu option was
moved to the Administration Dashboard. Refer to Network Settings and
Administration Dashboard for more information.
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Authentication Settings
The Authentication Settings, available from the Settings menu, indicate
the method to use for user authentication, such as Local, Radius, LDAP,
or Active Directory. Each method requires specific settings be provided in
order to authenticate users and allow them access to the n-Command
MSP server. After an authentication type is selected, the dialog box
displays the appropriate fields to populate for that method. Use the
following instructions for the method that best meets your needs:

Local

RADIUS

LDAP

Active Directory
Once changes have been made to the settings in the dialog box, select
Apply to save and exit the menu. Select Cancel to exit without making
any changes.
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Local Authentication
After selecting the Local authentication method, select Apply to save and exit
the menu. Select Cancel to exit without making any changes. Selecting Local
authentication allows users to login using the credentials stored on the local nCommand MSP server. These settings are configured from the Users tab.
Changing to another authentication method after using the Local
authentication method does not erase the local users. If a user has the same
user name in the local system as another authentication method (such as LDAP
or Active Directory), the local user password will no longer authenticate
locally. Take this into consideration when changing back to Local
authentication from another method. The user password will have to be
changed by the administrator to allow the user to login again.
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Radius Authentication
After selecting the RADIUS authentication method, you will need to
provide the following information:
1. Assign the authentication type as either CHAP or PAP.
2. Enter the Authentication Server address.
3. Enter the server Port (the default is 1812).
4. Select a number of Server Retries.
5. Enter the shared key. (The shared key is the key received from the
server administrator.)
6. Enter the shared key again by entering it in the Verify Shared Key
field.
Once changes have been made to the settings in the dialog box, select
Apply to save and exit the menu. Select Cancel to exit without making
any changes.
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LDAP Authentication
After selecting the LDAP authentication method, you will need to provide
the following information:
1. Assign the authentication type as Simple, Digest MD5, or
Kerberos.
Simple authentication type is NOT recommended since it does not
encrypt passwords.
2. Enter the Authentication Server address.
3. Enter the Server Port (the default is 389).
4. Enter the Security Domain (for example, corp.mycompany.com).
5. In the User Base DN field, specify the DN of the root location to
begin an LDAP search for a user record. This attribute is used by
n-Command MSP to locate user information.
If you select Bind User Base DN to Security Domain, the DN
field will populate with domain components (dc) based on the
defined security domain.
You can add common name (cn), user identification (uid), and
organizational unit (ou) attributes to the User Base DN field after it
is populated or enter the information manually by clicking in the
field (for example,
uid=%user%,ou=employee,dc=corp,dc=mycompany,dc=com).
6. Specify an attribute filter to use in locating a user record in the
User Filter field. This filter is used to find a user record from the
User Base DN. It is common to use the user name attribute for this
filter, but not required (for example, uid=%user%). (The %user%
escape sequence will be replaced by the user login at the time of
authentication.) This field also allows the cn, uid, and ou attributes
to be added.
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Once changes have been made in the dialog box, select Apply to save
and exit the menu. You can select Cancel to exit without making any
changes.
Next, set the user permissions as described in the following section:
Setting User Permissions for LDAP or Active Directory Authentication
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Active Directory Authentication
After selecting the Active Directory authentication method, you will need
to provide the following information:
1. Assign the authentication type Kerberos.
2. Enter the Authentication Server address.
3. Enter the Server Port (the default is 389).
4. Enter the Security Domain (for example,
CORP.MYCOMPANY.COM).
5. Specify the DN in the User Base DN field. n-Command MSP uses
this attribute to locate user information.
If you select Bind User Base DN to Security Domain, the DN
field will populate with domain components (dc) based on the
defined security domain.
You can add common name (cn), user identification (uid), and
organizational unit (ou) attributes to the User Base DN field after it
is populated or enter the information manually by clicking in the
field (for example,
uid=%user%,ou=employee,dc=corp,dc=mycompany,dc=com).
6. Specify an attribute filter to use in locating a user record in the
User Filter field. This filter is used to find a user record from the
User Base DN. It is common to use the user name attribute for this
filter, but not required (for example, sAMAccountName=%user%).
(The %user% escape sequence will be replaced by the user login
at the time of authentication.) This field also allows the cn, uid, and
ou attributes to be added.
Once changes have been made in the dialog box, select Apply to save
and exit the menu. You can select Cancel to exit without making any
changes.
Next, set the user permissions as described in the following section:
Setting User Permissions for LDAP or Active Directory Authentication
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Setting User Permissions for LDAP or Active
Directory Authentication
After selecting either LDAP or Active Directory authentication method,
you will need to set the user permissions in order for the n-Command®
MSP permissions to be retrieved correctly. This function should be
performed by an administrator familiar with the LDAP or Active Directory
methods used in your network.
Use one of the following two methods to set the user permissions in nCommand MSP:
1. Add the adtranMSPPermissions attribute to the user record. The
adtranMSPPermissions defines permissions over multiple values
or lists them in a comma-separated list. The permission values
must be selected from the list in the table below.
2. Add the memberOf attribute to the user entry. The memberOf
attribute contains multiple values and is not case sensitive. Each
value of the memberOf attribute can only contain the DN of a
group record that represents an n-Command MSP permission. The
group CN must be one of the values listed in the table below. The
memberOf attribute may be generated automatically by your LDAP
server when a user record is assigned to a group on the system.
Attribute
adtranMSPAll
adtranMSPRestore
adtranMSPReboot
adtranMSPPushConfig
adtranMSPPushFirmware
adtranMSPDiscover
adtranMSPPurgeExcept
User Permission
All permissions
Restore device configurations
Reboot devices
Push configurations to devices
Push firmware to devices
Discover devices on the network
Purge exceptions on devices
Manage users on the n-Command
adtranMSPManageUser
server
adtranMSPManageServer Manage the n-Command server
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If a user is not defined with permissions as described above, they will be able
to log into the n-Command MSP server, but will not have permission to
perform any actions.
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Ignore Devices
The Ignore Devices selection of the Settings menu provides a
dialog box to specify a serial numbers for specific devices on the
network to ignore. Once a device is added to the list, it is ignored
every time n-Command MSP updates until it is removed from the
list. To add a device to the Ignore Devices list, use the following
steps:
1. Select New from the dialog box.
2. Enter the serial number, adding any comments as
necessary.
3. Select Save.
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License Information
The banner across the top of the screen displays the license information for the
current installation of
n-Command MSP. This license information changes color depending on the
current status. It displays green if the license is currently valid, yellow if you are
within 30 days of expiration of the license period, and red if the license has
expired.
The License Information section of the Settings menu displays a dialog box
that enables you to view or update your n-Command MSP license information.
New licenses can be entered from this dialog box, but you must first register the
product at http://www.adtran.com. Only registered users of the ADTRAN support
website can register products and generate a license certificate. Use the
following steps to complete the licensing process:
1. Select License Information from the Settings menu.
2. Select Generate Challenge Key to display a challenge key. Leave this
dialog box open because you will return to it in Step 11.
3. Open another browser window and navigate to http://www.adtran.com.
4. Select Support > Product Registration > Register a product from the
drop-down menu.
5. Log in using your ADTRAN user name and password. If you have not
previously registered as a user at ADTRAN’s support website, select the
Register an account link, and follow the prompts.
6. If this is your first time registering your product, you must enter the nCommand MSP serial number in the field provided under Product
Registration - Step 1, and select Continue. (If you have previously
registered your product, it appears in the Registered Product list and you
can proceed to Step 8.)
The n-Command MSP serial number appears in two locations. One location
is in the License Entry dialog box from within the n-Command MSP. The
other location is on a pull-out tab labeled EST, located on the front of the
server hardware and is titled Service Tag.
7. Select Continue Product Registration from Product Registration Step 2. A final page displays which confirms the product registration is
complete.
8. Select NCommand MSP Licensing from any of the n-Command MSP
products listed in the Registered Products list.
9. Select Get License Key from the same line as the n-Command MSP
server you are registering.
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10. Enter the challenge key from the n-Command MSP software that you
generated in Step 2 (you can copy and paste the string) and select
Generate License Key. A license certificate is generated and emailed to
the registered user. Save the file containing the license certificate. You will
upload it to the n-Command MSP server in the next step.
11. Return to the n-Command MSP software. Select Import License
Certificate from the License Entry dialog box, and locate the saved email
attachment. It may take a few minutes to import.
12. Select Update to save the new information. You have successfully
registered and licensed your software. Successful licensing is confirmed
by the population of a License Expiration Date, Feature Limit, and
Current Device Count displayed in the License Entry dialog box.
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Log Settings
The Log Settings selection of the Settings menu displays a dialog box that lists
all log configurations. New log entries can be created or existing configurations
can be edited or deleted from this dialog box. Select a topic for more information.
•
Creating a New Log Entry
•
Editing a Log Entry's Notification Type
•
Deleting a Log Entry
Log Settings can have a negative effect on unit memory if too many items are
logged. Do not make any changes to Log Settings unless prompted by
Technical Support or your network administrator.
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Creating a New Log Entry
To create a new log entry, follow these steps:
1. Select the New tab at the top left corner of the Log Settings dialog
box.
2. Enter the name of the log in the appropriate field.
3. Specify the notification type from the drop-down menu.
4. Select Cancel if you do not wish to add the log.
5. Select Add to add the log to the Log Settings list.
6. Select Save before exiting the Log Settings menu.
7. Exit the Log Settings menu by selecting the X in the top right
corner of the box.
Log Settings can have a negative effect on unit memory if too many items are
logged. Do not make any changes to Log Settings unless prompted by
Technical Support or your network administrator.
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Editing a Log Entry Notification Type
The log entry's notification is the only log parameter that can be edited
from the Log Settings dialog box. To edit a log entry notification type,
follow these steps:
1. Select the log entry to edit by highlighting the selection.
2. Select the appropriate notification type (Info, Warn, Debug, Trace,
or Error).
3. Select Cancel if you do not wish to change the notification type.
4. Select Save to save the changes made to the log entry.
5. Exit the Log Settings menu by selecting the X in the top right
corner of the box.
Log Settings can have a negative effect on unit memory if too many items are
logged. Do not make any changes to Log Settings unless prompted by
Technical Support or your network administrator.
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Deleting a Log Entry
To delete a log entry from the Log Settings list, follow these steps:
1. Select the log entry to delete by highlighting the selection.
2. Select Delete from the top left corner of the menu.
3. Select Save to save the new list.
4. Exit the Log Settings menu by selecting the X in the top right
corner of the box.
Log Settings can have a negative effect on unit memory if too many items are
logged. Do not make any changes to Log Settings unless prompted by
Technical Support or your network administrator.
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Login Banner Settings
The Login Banner option of the Settings menu allows you to add or
change the message displayed before logging into the system. Enter the
message in the box provided and select Save to accept the changes, or
select Cancel to exit without making any changes.
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Mail Settings
The Simple Mail Transfer Protocol (SMTP) configuration settings are accessed
from the Mail Settings option on the Settings menu. From this dialog box, you
can review the Sending User, Host, and Port settings of the n-Command MSP
server. To make changes, enter the information in the fields provided and select
Save. A test message can also be sent to confirm the settings are correct. Enter
an email address in the To Address field and select Test. A test message is
sent using the defined SMTP parameters.
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Message Log
The Message Log selection of the Settings menu displays a list of messages
generated by the server. The log also displays the time the message was logged
and the type of message sent. When a user performs an action in the system, it
generates an entry in the message log. The types of messages that can be
captured are success, error, and warning.
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PCASH Settings
The PCASH Settings selection of the Settings menu displays a
dialog box to enter the user name and password for the Packet
Capture Archival Server HTTP (PCASH). This enables nCommand MSP to communicate with the PCASH to receive SIP
traffic packet captures (PCAPs) from AOS devices. This
information is used to populate the SIP ladder diagram in nCommand MSP, available from the Device Detail tab. SIP must
be enabled on the AOS device in order for PCAPs to be sent.
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Reverse DNS
The Reverse DNS option of the Settings menu allows you to enable reverse
domain naming system (DNS) lookup. If this option is enabled, when a device
checks in with the n-Command MSP server, a reverse DNS lookup is performed
on the IPv4 address. If a host name is associated with the IPv4 address, nCommand MSP will use the fully qualified domain name (FQDN) instead of the
IPv4 address. Select the check box next to Enable Reverse DNS to enable, and
select Save.
Select Cancel to exit the dialog box without performing any of these functions.
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SNMP Settings
The SNMP Settings selection of the Settings menu displays a dialog box that
lists the Simple Network Management Protocol (SNMP) settings for the nCommand MSP server. Use this dialog box to configure or edit the SNMP trap
settings.
1. Select SNMP Settings from the Settings menu.
2. Enter the management server IP address in the Host 1 field. The address
should be for the server that will receive the SNMP traps.
3. Enter the Port number to use on the server. The default port is 162.
4. Enter the SNMP community string to include with the trap in the
Community field.
5. Select which SNMP version to use. Choose either v1 or v2c (even though
version 3 appears in the drop-down menu, it is not currently supported).
6. Select the Inform check box if you want to issue version 2 inform
messages instead of version 2 traps. If you select inform messages, the
management station is required to send an acknowledgement message.
The system resends the inform message until it is acknowledged or the
maximum retries threshold is reached. The Timeout value and number of
Retries can only be set once the Inform option is selected. The Timeout
is entered as milliseconds and represents the amount of time the system
waits before resending. The Retries value is the number of times the
system will retry sending the inform message before the operation fails.
7. Enable traps for a specific alert by selecting the check box beside the
alert. Use the scroll bar to move up and down the list. An Enable All and
Disable All button is provided to make selecting all alerts or deselecting
all alerts easier. The alerts are listed in groupings based on their
associations. For example, the first six alerts listed correspond to the
Device Alerts module on the Dashboard. The next six are all SNMP alerts
generated by the devices. The next six alerts pertain to the n-Command
MSP server conditions and correspond to the System Performance
module on the Dashboard.
8. Once all settings are finalized, select Save.
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System Backup
The System Backup selection of the Settings menu enables you to view
available system backups, create a backup schedule, configure the remote FTP
server settings, and test the remote server settings.
Viewing the Available System Backups
Available system backups are listed on the Backups tab of the System Backup
dialog box. You can place the cursor over a backup entry to view the full details
of the backup.
Creating a Backup Schedule
To create a backup schedule, select Backup Schedule from the System
Backup dialog box.
1. Select the days of the week for the system backups to run.
2. Select a time of day using the hour and minutes fields.
3. Select Save to save these settings.
Configuring and Testing the Remote FTP Server Settings
The remote settings are used to automatically upload the system backup files to
a remote FTP server. Remote settings can be configured by selecting the
Remote Settings tab of the System Backup dialog box. Once selected, follow
these steps to configure and test the remote server settings:
1. Enter the remote FTP server IP address in the FTP Server field.
2. Enter the directory location in the FTP Directory field.
3. Enter the user name in the FTP Username field.
4. Enter the password in the FTP Password field.
5. Select Test to test the remote connection.
6. Select Save to save these settings.
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System Restart
The System Restart option of the Settings menu allows you to restart
the n-Command MSP application. Select Restart to restart the nCommand MSP application service without powering down the server.
Select Cancel to exit the dialog box without performing any of these
functions.
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System Updates
The System Updates selection of the Settings menu provides access to
available updates for the n-Command MSP software. From this dialog box, you
can view the system updates available for your server and current release notes.
You can choose to install the update from the released versions available online
or choose a file stored locally on your own computer.
To install an update, follow these steps:
1. Select Settings from the upper right portion of any menu.
2. Select System Updates from the Settings list.
3. Select an update from the list and choose the Install Update button.
To upload a file stored locally, follow these steps:
1. Select Settings from the upper right portion of any menu.
2. Select System Updates from the Settings list.
3. Choose Browse to locate the file on your local system.
4. Choose the Upload File button.
5. Once the file is uploaded, a dialog box prompts you to continue. Select
Apply to install the update to your server and reboot the system. Select
Cancel to cancel this operation.
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VQM Statistics Export
The VQM data for all devices on the n-Command MSP system can be
exported to a comma-delimited file (.csv) at a specified scheduled time.
The schedule can be exported daily at the same time, or a single export
can be requested. The exported file contains all VQM data received
during the previous day. When exported, the .csv file is compressed via
gzip and transferred to the destination specified. Select VQM Statistics
Export from the Settings tab.
To specify a daily schedule, select the Schedule Export tab from the
VQM Statistics Export dialog box. Use the following steps to configure
the schedule:
1. Select the time for the system to pull the records from the New
Schedule field. ADTRAN recommends you select a time after
12:30 a.m. in order to include all records from the previous day.
You should also consider off-peak times, if this action requires
pulling a large amount of data to avoid network traffic issues.
2. Specify the remote server to store the exported files using FTP.
Enter the server IP address, directory location, user name, and
password in the appropriate fields under Remote Destination.
3. Select Save to save the new schedule. n-Command MSP will
export the VQM statistics daily, at the time specified.
Tips:

Select Test Connection to make sure the ftp server information
is correct.

To disable the scheduled export, remove the server information
from the Remote Destination fields in the VQM Statistics
Export dialog box and select Save.
To request files from a previous 24-hour time period, select the Submit
Export tab from the VQM Statistics Export dialog box. Use the following
steps to request the data:
1. Select the Export Date from the calendar field to specify a 24-hour
time period of data to export.
2. Specify the remote server to store the exported files using FTP.
Enter the server IP address, directory location, user name, and
password in the appropriate fields under Remote Destination.
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3. Select Submit to complete the process and request the export file.
Tips:

Select Test Connection to make sure the FTP server
information is correct.

The file naming scheme is: callhistoryexport_serial#-versiondate.csv.gz. serial# is the n-Command MSP server serial
number, version is the version of n-Command MSP running on
the server, and date is the date the export was submitted.
Previously exported files will be overwritten if a new export is
issued using the same file name.
Only one export process can run at a time.
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Users
Users Tab
The n-Command MSP Users tab provides network administrators with the
ability to manage the users of the system. Administrators can create new
users, update user's settings and contact information, and delete users
from the system from a single screen.
To open the Users tab, select the Settings menu from the top right
corner. Select Users from the drop-down menu.
For more information about specific tasks, select from the following list:
•
Adding a New User
•
Changing a User's Password
•
Editing User Settings
•
Deleting a User
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Adding a New User
Prior to adding a new user, you should have the following user information
readily accessible:






User Name
User Password
User Email Address
User Contact Name
User's Office and Mobile Phone Numbers
User Permissions
To add a new user to the system, follow these steps:
1. Select Add User on the top left corner of the menu.
2. Complete the required fields under the Account Settings heading:
•
•
•
•
The User Name is the name used for logging into the
system.
The Password is the password used to access the system.
The password must be verified.
The Email Address is the user's contact email address.
By default, the account is marked as Active. You will need
to change this if you do not want the account to be active.
3. Complete the necessary fields under the Contact Information
heading. Enter the user's Name, Office Phone Number, and
Mobile Phone Number. These fields are not required, but may be
beneficial.
4. Enable the user's permissions under the Job/User Permissions
heading. You will need to know what this particular user will be
allowed to do in the system.
•
•
•
•
Restore Configurations allows users to create jobs to
restore monitored units to previous configurations.
Restart Devices allows users to create jobs to reboot
monitored units.
Push Configurations allows users to create jobs to load
configurations on monitored units.
Discover Devices allows users to discover, connect, and
manage units monitored by the server.
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User Management allows users access to the Users Tab,
and gives permission to edit user configurations.
For more information on specific jobs, refer to the Jobs tab.
5. When all required fields are complete, and user permissions have
been enabled, select Save User from the top right corner of the
menu. Close the new user tab and select the Users tab. The newly
added user appears in the user list.
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Changing a User's Password
To change a user's password, follow these steps:
1. Select the user's name from the user list and double click on the
link.
2. The user's information appears full screen. To edit the password
information, select Edit User at the top right corner of the menu.
3. Under the Account Settings heading, delete the old password
from the Password field and enter the new one in its place.
4. Enter the new password in the Verify Password field.
5. After the new password has been entered and verified, select Save
User from the top right corner of the menu.
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Editing User Settings
To edit a user's settings, follow these steps:
1. Select the user's name from the user list. Double click on this user
entry.
2. The user's information appears in full screen. To edit the user
information, select the Edit User button at the top right corner of
the menu.
3. Edit the necessary information. Only the network administrator can
edit the Job/User Permissions. The Password, Email Address,
and Contact Information can be edited by anyone with access to
the Users tab.
4. When the necessary information has been changed and is correct,
select Save User from the top right corner of the menu.
User settings for the currently logged-in user can be edited at any time by
selecting Edit account at the top right corner of the n-Command® MSP
window. For more information about the Edit account tab, refer to nCommand MSP Quick Reference.
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Deleting a User
To delete a user, follow these steps:
1. Select the user to be deleted from the user list.
2. Select Delete from the top left corner of the menu.
There is no verification prompt for deleting a user. Once the Delete button is
selected, the user is removed from the system.
Any user except the administrator can be deleted from the system.
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Quick Reference
n-Command MSP Quick Reference
There are many features of the n-Command MSP software common to
many of the work areas. For more information about these features, select
one of the following:
•
Settings menu
•
Help menu
•
Edit Account menu
•
Logout menu
•
Dashboard Icons
•
Add Filters
•
Manage Columns
•
CSV Format Export
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Help Menu
Selecting the Help menu displays a drop-down menu that provides
access to online support and the About n-Command MSP dialog box.
Online support is provided through Help files and topics. Once you have
selected Online Support from the Help menu, you can navigate through
the Help topics from the Contents menu, Index, or conduct a search.
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About n-Command MSP
The About n-Command MSP selection of the Help menu provides an
overview of the version of n-Command MSP you are using. From this
dialog box, you can view the following information:
•
Serial Number
•
Server Version
•
Client Version
•
Build Date
From this menu, you can also check for updates to your version of nCommand MSP by selecting the System Updates hyperlink (if available),
or view any release notes for this product by selecting the Release Notes
hyperlink. The System Updates link opens a new browser window from
which you can apply the latest available update file, or you can upload an
ADTRAN-supplied update file and apply it to your system. The Release
Notes link opens a new browser window that displays relevant release
notes for n-Command MSP.
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Edit Account Menu
Selecting the Edit account menu opens a window to edit the user
account of the currently logged-in user. The window opens and displays
the user's information. To edit this information, select the Edit User button
at the top right side of the window. You can then edit the information as
necessary, and select Save User when your edits are complete.
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Logout Menu
The Logout menu allows you to safely exit the n-Command MSP software.
When you select this option, you are automatically logged off the system, and
returned to the login screen.
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Dashboard Icons
There are three main icons displayed on every dashboard module: arrow, X, and
wrench. Each icon is described below.
Arrow Icon
The arrow icon is located to the left of the X icon at the top right side of
each dashboard module. Selecting the arrow icons maximizes or
minimizes the dashboard module.
X Icon
The X icon is located at the top right side of each dashboard module.
Selecting the X icon on a dashboard module closes that dashboard
module.
Wrench Icon
The wrench icon is located at the bottom right side of each dashboard
module. Selecting the wrench icon displays configurable parameters
for the display of the dashboard module. The icon enables you to
choose how the information is displayed on each dashboard module.
For more information about dashboard modules, refer to Dashboard Tab.
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Adding a Filter to a List
Anywhere in the n-Command MSP software that there is a columned list
of information, a Filter button is available at the bottom right of the list.
Selecting this button enables you to select a previously saved filter from
the list and limit how much data is displayed in the list. The information
available for filtering varies by list. For example, information for listed
devices will not be the same as information listed for voice quality
monitoring (VQM), but the method for customizing the list is the same.
If a filter is already saved, select the filter name from the list to apply it to
the current menu. If the filter has not been created yet, use the following
steps to apply a filter to the list using the Add Filter option:
1. Select Add Filter from the menu. Once selected, a filter statement
line is shown above the list.
2. Select a field from the first drop-down menu. The list displays all
the data available depending on the menu you are reviewing.
3. Select the criteria to match, such as contains, less than, is not
equal to, etc.
4. Enter the data required to complete the filter statement. For
instance, if you are filtering based on a date, enter a date in the
required field. Once the criteria is entered, select Search to apply
the filter.
5. Additional statements can be added by selecting the + (plus) sign
at the beginning of the filter line, and repeating Steps 2 through 4.
Likewise, statements can be removed by selecting the - (minus)
sign next to the filter line.
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Managing Columns
n-Command MSP provides a Columns management option in areas of
the software with lists of data. These lists display multiple columns of
information, such as host name, firmware, serial number, user names, etc.
Anywhere in the software that has a columned list of information, there is
a Columns button in the bottom right side of the list. Selecting this button
allows you to choose which set of information is displayed in the list.
Optional information varies by list, as information for devices will not be
the same as information listed for users, but the method for customizing
the list is the same.
To customize the list using the Columns menu, follow these steps:
1. Select the Columns button at the bottom of the list. Once selected,
all the information that can be displayed in the list is shown in a
pop-up menu.
2. Select which options you would like to view in the list by checking
the check box next to the item.
3. Deselect any options you do not want to view in the list by
removing the check from the check box next to the item.
4. When you have selected what you want to be displayed in the list,
select the X at the top right of the Columns pop-up menu.
5. Your list is now customized to your preference.
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Quick Reference
CSV Format Export
n-Command MSP provides you with the ability to export list information in
comma separated value (CSV) file format. This feature is available in any
area of the software that contains a columned list (for example, Users tab,
Devices tab, etc.).
To export list information in a CSV format, follow these steps:
1. Select the CSV button at the bottom left corner of the list.
2. In the dialog box that appears, specify the file name in the
appropriate field, and specify your save location.
3. Select Save.
4. Your list information is exported in a CSV file to the location you
specified.
If multiple pages of information are displayed (i.e., on the Devices tab) only
the current page will be exported. To export all devices being managed by the
system from the Devices tab, be sure to change the Page Size to All before
exporting to a CSV file.
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F.A.Q.
n-Command MSP Frequently Asked
Questions
Select from the following topics for more information:
•
Why don't I have a Users tab?
•
Why can't I edit a user's jobs and permissions?
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ADTRAN n-Command MSP v6.1 Help
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Why don't I have a Users tab?
Not all users have access to other user's information. If you do not have a
Users tab, your profile does not have permission to access other user's
profiles. The administrator always has access to create, edit, and delete
user's profiles. If you require this access, contact your administrator.
ADTRAN n-Command MSP v6.1 Help
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ADTRAN n-Command MSP v6.1
Why can't I edit a user's jobs and
permissions?
You may have only limited access to other user's profiles. Based on the
permission of your profile, you may or may not be able to edit the jobs and
permissions of other users. The network administrator always has
permission to edit all user's jobs and permissions. If you require the ability
to edit the jobs and permissions of other users, contact your network
administrator.
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