CyberData | VoIP Paging Gateway | TN084 - CyberData VoIP Paging Server Configuration Guide

NetVanta Unified Communications Technical Note
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Configuring the CyberData VoIP Paging
Server
Introduction
As a single Session Initiation Protocol (SIP) endpoint, the CyberData Voice over Internet Protocol (VoIP)
paging server enables users to create defined zones for paging speakers in a VoIP network. The easy-touse, Web-based configuration provides a graphical user interface (GUI) to set up to 100 paging zones
with unique multicast address and port number combinations. This technical note describes configuring
the CyberData VoIP paging server with the UC server.
Network Topology
Below is an example of how the CyberData VoIP paging server could be deployed in your network.
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Known Integration Issues
Known integration issues include:
Supervised transfers cannot be completed. Transferring a caller to the paging speaker indicates a
successful transfer even though the transfer was incomplete.
Preparation
This section provides instructions on applying firmware updates, if necessary, and setting up the device
for manual configuration.
PC Network Settings
The factory default on CyberData products is a static IP address. To access the device, you must change
your PC to the same subnet.
NOTE: Make a note of the original network settings before making any changes. You must restore these
settings after changing the network configuration on the paging server.
To change the IP address of your computer, do the following:
For Windows® Server 2003/Windows XP:
1. Select Start > Control Panel.
2. If you have the Classic View, select Network Connections. If you have the Category View,
select Network and Internet Connections, and then select Network Connections.
3. Double-click your active LAN or Internet connection.
4. Select Properties.
5. In the General tab, highlight the Internet Protocol (TCP/IP) item, and select Properties.
6. In the General tab, select Use the following IP address, and enter:
IP Address
Subnet Mask
Default Gateway
192.168.3.1
255.255.255.0
192.168.3.10
7. Select OK.
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For Windows Server 2008/Windows Vista:
1. Select Start > Control Panel.
2. If you have Classic View, select Network and Sharing Center and then Manage Network
Connections. If you have Category View, select Network and Internet, View network status
and tasks, and then Manage Network Connections.
3. Double-click the active LAN or Internet connection.
4. Select Properties.
5. In the Networking tab, highlight the Internet Protocol (TCP/IP) item, and select Properties.
6. In the General tab, select Use the following IP address, and enter:
IP Address
Subnet Mask
Default Gateway
192.168.3.1
255.255.255.0
192.168.3.10
7. Select OK.
CyberData VoIP Paging Server Network Settings
The CyberData VoIP paging server is configured with a static IP address on factory default. This must be
changed so that the device is connected to your network.
To enter network settings for the CyberData VoIP paging server:
1. Open your browser and enter the IP address of the paging server. The factory default is
192.168.3.10.
2. When prompted, use the following default Web Access user name and password:
Web Access User Name:
admin
Web Access Password:
admin
3. Select Network Setup.
4. Under IP Addressing, select DHCP.
5. Select Save Settings.
NOTE: To configure the CyberData VoIP ceiling speakers, refer to Configuring CyberData VoIP
Ceiling Speakers technical note, available online at http://kb.adtran.com/.
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Firmware Upgrades
Refer to UC Server Interoperable SIP Device Features and Comparisons technical note, available online
at http://kb.adtran.com/, to determine the most recently supported version of firmware for the device. If
the firmware version on your device is earlier than the version noted, upgrade the firmware. The factory
firmware version can be found on the check-off list shipped with your VoIP paging server.
To perform the upgrade:
1. Retrieve the latest firmware from the CyberData website at
http://www.cyberdata.net/products/voip/digitalanalog/pagingserver/downloads.html.
2. Unzip the file to the NetVanta Trivial File Transfer Protocol (TFTP) folder located in X:\Program
Files\ADTRAN\NetVanta UC Server\Data\TFTP, where X is the drive where the UC server
program files are installed.
3. Open your browser and enter the IP address of the paging server.
6. When prompted, use the following default Web Access user name and password:
Web Access User Name:
admin
Web Access Password:
admin
4. Select the Upgrade button.
5. Enter the IP address of your UC server under the TFTP Server IP field.
6. Under New Filename, enter the file name of the read only memory (ROM) file you unzipped
from the firmware zip file. For example: 400-romdisk-spk-sip.img.
7. Select Upload File.
8. After the ROM image file finishes uploading, repeat Step 6 to upload the image file by entering
the file name of the image. For example: 400-image-spk-sip.bin.
9. Select Upload File.
10. Select the reboot button.
Multicast Paging Configuration
The CyberData VoIP paging server acts as a software-based paging zone controller and can support up to
100 zones. The server acts as the SIP device and also broadcasts multicast packets to the speaker devices
in the designated paging zone. This allows you to have 100 paging zones with one identity. This section
provides guidance on configuring various paging zones and configuring multicasting on both the VoIP
paging server and VoIP speakers.
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Configuring Multicasting on the Paging Server
The paging server must be configured with all the appropriate zones you want for your paging system.
To configure multicasting:
1. Open your browser and enter the IP address of the server.
2. When prompted, use the following default Web Access user name and password:
Web Access User Name :
admin
Web Access Password:
admin
3. Select PGROUPS Setup.
4. In the first group (00), select the Enable check box and enter the following values:
Multicast IP Address:
224.224.224.224
Port:
2000
PGROUP Name:
Zone 00 – ALL (this can be named anything, but Zone 00
will be the zone to broadcast to every speaker).
5. Fill in the values for additional zones you require, and increase the port number by one each time.
It is important that the port changes for every zone so that you can selectively broadcast to
different paging zones.
For an example of setting up the paging groups, refer to the figure below.
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Configuring Speakers for Paging Zones
The CyberData speakers must be configured to listen to multicast packets from the VoIP server. You can
also configure it to listen to multiple zones, for example, if multiple departments are located in one area
and you want to be able to page someone in those departments.
To configure the paging zones:
1. Open your browser and enter the IP address of the speaker.
2. When prompted, use the following default Web Access user name and password:
Web Access User Name:
admin
Web Access Password:
admin
3. Select MGROUPS Setup.
4. In the first group (MG-1), select the Enable check box and enter the following values:
Multicast IP Address:
224.224.224.224
Port:
2000
MGROUP Name:
ALL (this can be named anything, but Zone 00 will be the
zone to broadcast to every speaker).
5. Fill in the values for additional zones you require, and match the port number to the value set on
the VOIP server for that particular zone.
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For an example of setting up the paging groups, refer to the figure below.
SIP Configuration
Gathering Information
To configure the device, you need the following information.
SIP User ID
This is equivalent to the identity address that you want to associate with the
device.
Authenticate ID
This is the SIP authentication identifier associated with the above identity.
This is required by any SIP endpoint to register with the SIP private branch
exchange (PBX).
Authenticate Password
This is the SIP authentication password associated with the above identity.
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Determining the Authentication ID and Password as the User (that owns the
identity)
1. Start the UC client.
2. Log in as the user you want to associate to the device. In the bottom left pane, take note of the
identity name.
3. Select the icon on the right and select SIP Authentication.
4. Record the User/login name and Password from the following dialog box. You will need them
later when you configure the device.
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Determining the Authentication ID and Password as the Administrator
1. Start the UC client.
2. Log in as the admin user.
3. Select the Identities tab in the left pane. Select View > Display Identities for all Profiles.
4. Find the identity in the list you want to use and double-click the entry.
5. Select SIP Authentication.
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6. Record the User/login name and Password from the following dialog box. You will need them
later when you configure the device.
Device Configuration
1. Open your browser and enter the IP address of the server. When prompted, use the following
default Web Access user name and password:
Web Access User Name:
admin
Web Access Password:
admin
2. Select the SIP Setup button.
3. Enter the following information:
SIP Server: <IP address of the UC server>
SIP User ID: <SIP User ID>
SIP Authenticate ID: <SIP User ID>
SIP Password: <Authenticate Password>
SIP Registration: Yes
4. Select Save Settings.
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The figure below shows an example of completing the required fields.
Troubleshooting
1. You receive a voicemail prompt when dialing the identity of the device.
Verify the following:
The identity was created in the UC server and the correct User ID and password are
configured on the device.
Refer to SIP Configuration on page 7.
The SIP Server address on the device is set to the correct IP address of the UC server.
Refer to Device Configuration on page 10.
SIP Registration is enabled on the device.
Refer to Device Configuration on page 10.
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2. You are unable to access the Web interface to configure the paging device.
Verify the following:
Your PC is set to the same address range as the device for first-time configuration.
Refer to PC Network Settings on page 2.
3. No audio when calling into paging device.
Verify the following:
The volume level is set correctly on the speaker.
The paging groups are correctly configured.
Refer to Multicast Paging Configuration on page 4.
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