Citizen | iDP-3530 | Instruction manual | Citizen iDP-3530 Instruction manual

LinkPoint 3000
REFERENCE MANUAL
RETAIL/AVS/PURCHASING CARD
APPLICATION ID LFRET43
LFRET43
1.0 0299
LinkPoint 3000 Reference Manual—Retail/AVS/Purchasing Card
FDC Omaha; Application ID LFRET43
Manual Version Number 1.1
Published May 1999
LinkPoint International, Inc.
5310 Derry Avenue Suites V&W
Agoura Hills, CA 91301
www.linkpt.com
Printed in the United States of America.
© Copyright 1999 LinkPoint International, Inc. All rights reserved.
Under the copyright laws, no part of this publication may be copied, distributed, stored in a retrieval
system, translated into any language, transmitted, in any form or by any means, without the prior written
agreement of LinkPoint International, Inc. LinkPoint International reserves the right to make changes to this
document and the products it describes without prior notice. LinkPoint International shall not be liable for
inadvertent technical errors or omissions made herein, nor for incidental or consequential damages
resulting from the performance or use of this product.
LinkPoint 3000, PrintPoint 1000, PrintPoint 3000, and LoadPoint are service marks (SM) of LinkPoint International, Inc.
Printer 250, Printer 900, PrintPak 350, PINpads 101, 1000, 201, 2000, and Zontalk 2000 are trademarks of VeriFone, Inc.
VeriFone is a registered trademark of VeriFone, Inc. Citizen iDP Printers 562 and 3530 are trademarks of CBM, Inc.
Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide a reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense.
Caution: Danger of explosion if lithium battery is incorrectly replaced. Replace battery only with the same of equivalent
type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions.
TABLE OF CONTENTS
INTRODUCTION....................................................................................................................................... 1
Printers ................................................................................................................................................... 1
PINpad Devices..................................................................................................................................... 1
GETTING STARTED................................................................................................................................. 2
Unpacking.............................................................................................................................................. 2
Installation ............................................................................................................................................. 3
Maintenance .......................................................................................................................................... 2
Returning the Terminal for Service .................................................................................................... 2
TERMINAL FEATURES............................................................................................................................ 3
Software Features.................................................................................................................................. 3
Hardware Features ............................................................................................................................... 5
LinkPoint 3000 Specifications.............................................................................................................. 8
BOOT MODE FUNCTIONS..................................................................................................................... 9
Boot Mode Passwords .......................................................................................................................... 9
Cold Boot................................................................................................................................................ 9
Date and Time Setup .......................................................................................................................... 10
Printer Port Setup ............................................................................................................................... 11
RS232 Port Setup................................................................................................................................. 12
PINpad Port Setup.............................................................................................................................. 13
Model Number.................................................................................................................................... 14
Clear Memory...................................................................................................................................... 15
TERMINAL DIAGNOSTICS ................................................................................................................. 16
Display Test —Press [1] ..................................................................................................................... 16
Keyboard Test — Press [2]................................................................................................................. 17
Clock Test — Press [3] ........................................................................................................................ 17
Dialer Test — Press [4] ....................................................................................................................... 17
Line Voltage Test — Press [5]............................................................................................................ 18
Modem Originate Test — Press [6]................................................................................................... 18
Modem Answer Test — Press [7] ..................................................................................................... 19
Cardreader Test — Press [8]............................................................................................................. 20
Serial Port Test — Press [9]............................................................................................................... 21
Memory Analysis — Press [0] ........................................................................................................... 21
DOWNLOAD PROCEDURES ............................................................................................................... 23
Telephone Download (No application loaded) .............................................................................. 23
Telephone Download (Shortcut with Application already loaded)............................................. 24
Direct PC-to-POS Download ............................................................................................................. 25
Direct PC-to-POS Download (Shortcut)........................................................................................... 27
POS-to-POS (Master/Slave) Download........................................................................................... 28
DOWNLOAD PARAMETERS ............................................................................................................... 30
Field Type Codes ................................................................................................................................ 30
Memory Locations .............................................................................................................................. 30
Password Protect Settings.................................................................................................................. 33
Telecheck Check Service .................................................................................................................... 33
Telecheck Check Service Prompt Options ....................................................................................... 33
Equifax Check Service Information .................................................................................................. 34
BASIC OPERATION................................................................................................................................ 36
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TABLE OF CONTENTS
Transaction Keys................................................................................................................................. 36
Using the Cardreader ......................................................................................................................... 36
The Calculator ..................................................................................................................................... 36
LOCAL FUNCTIONS............................................................................................................................... 37
Printer Enable/Disable ...................................................................................................................... 37
Dial Prefix (PABX) .............................................................................................................................. 37
Dial Suffix ............................................................................................................................................ 38
Demo Mode Enable/Disable............................................................................................................. 38
Technical Specification Printout ....................................................................................................... 39
Batch Number Setting ........................................................................................................................ 39
View Merchant ID, Device ID, Primary Phone/Change Phone Numbers and Device ID ....... 40
Clear Batch........................................................................................................................................... 41
View Last Response From Host ........................................................................................................ 42
STANDARD KEY OPERATIONS......................................................................................................... 43
SALE ..................................................................................................................................................... 44
Credit Card Sale — Manual Entry With AVS prompts ................................................................. 47
ATM/DEBIT CARD SALE ................................................................................................................ 54
RETURN............................................................................................................................................... 59
ATM / DEBIT CARD RETURN........................................................................................................ 63
AUTHORIZATION ONLY................................................................................................................ 66
Authorization Only — Manual Entry With AVS............................................................................ 68
TICKET ONLY/OFFLINE ................................................................................................................. 71
Ticket Only/Offline — Manual Entry With AVS ........................................................................... 75
VOID..................................................................................................................................................... 79
REVIEW ............................................................................................................................................... 81
REPRINT .............................................................................................................................................. 90
CLOSE BATCH ................................................................................................................................... 92
APPENDIX A—PROMPTS ..................................................................................................................... 93
APPENDIX B—TROUBLESHOOTING GUIDELINES .................................................................... 98
GLOSSARY................................................................................................................................................ 99
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INTRODUCTION
INTRODUCTION
Congratulations on your choice of the LinkPoint 3000 point-of-sale (POS) terminal. The LinkPoint
3000 is ideal for the retail needs of you and your merchants. Scientifically engineered to exceed
the quality found in current terminal technology, the LinkPoint 3000 combines user-friendly
operation with soft programmable functions. The screen addressable keys and an innovative
backlit display make the terminal operation quick and easy. With expanded serial ports, the
LinkPoint 3000 is compatible with all major printers. The terminal also contains additional serial
ports for PINpads, check readers, and other peripherals.
Figure 1
This manual includes step-by-step guides through specific transactions and operations, and
shows how to keep the terminal in peak operating condition. Words that appear in capital letters
and brackets, [LIKE THIS], stand for keys on the terminal keypad. Words that appear in capital
letters without brackets, LIKE THIS, stand for display messages.
Printers
The LinkPoint 3000 terminal supports all major terminal printers. The terminal is compatible
with: LinkPoint’s PrintPoint 1000, PrintPoint 3000, VeriFone’s P250, P900, PrintPak350, and
Citizen’s iDP3530 and iDP562 printers. Printers attach easily to the LinkPoint 3000 terminal with
a connecting cable. If a merchant does not use an electronic printer, a manual imprinter is
normally provided to produce transaction records for both the merchant and the customer.
PINpad Devices
The LFRET43 Retail/AVS/Purchasing Card application programmed in the LinkPoint 3000
terminal supports VFI PINpads 101, 1000, 201, and 2000 for Debit transactions. PINpads attach
easily to the PINpad connector on the back of the terminal (please refer to the PINpad manual for
installation and operating instructions). The Master/Session encryption method is supported.
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GETTING STARTED
GETTING STARTED
Unpacking
Carefully inspect the shipping carton and its contents for any damage that may have occurred
during shipping. If the terminal is damaged, file a claim immediately with the shipping company
or carrier and notify LinkPoint International.
Do not try to use a damaged terminal!
To unpack the LinkPoint 3000:
1.
With the shipping carton right side up, open the carton’s lid.
2.
Lift the terminal, its AC adapter and line cord with modular plugs up and out of the box.
3.
Remove the terminal from its protective bubble wrap and place the bubble wrap back in the
shipping carton. Remove the AC adapter from its protective box and return the box to the
shipping carton. Close the shipping carton and save the shipping materials so that the unit
can be repacked for shipping or moving in the future.
4.
Place the terminal on a desk or tabletop. When choosing a place for the LinkPoint 3000
terminal, avoid areas with:
♦
Direct sunlight or objects that radiate heat
♦
Excessive dust
♦
Electrical devices that cause excessive voltage variations such as air conditioners, space
heaters, fans, or high-frequency security devices
Shipping Carton Contents
Figure 2
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GETTING STARTED
Installation
Installing the LinkPoint 3000 terminal is simple and requires no tools.
1.
Connect the AC adapter's triangular end to the power input at the rear of the LinkPoint 3000
terminal (Figure 3).
Figure 3
2.
Plug the adapter into a 120V electrical outlet (Figure 4) or into a quality surge suppressor.
Figure 4
3.
Insert one end of the telephone line cord into one of the modular jacks at the rear of the
terminal. Insert the other end of the line cord into a modular telephone wall jack, just as one
would connect a telephone (See Figure 5). The modular plug may be inserted directly into the
wall jack, or use a 4-prong adapter (not included) for older 4-prong jacks.
Note:
A standard telephone may be connected to the other modular jack at the rear of the
terminal.
Figure 5
4.
If the PrintPoint 1000, PrintPoint 3000, VeriFone P250, P900, PrintPak350, and Citizen iDP562
and iDP3530 or other compatible printer is used with the LinkPoint 3000 terminal, please
refer to the manual packaged with the printer for installation and operating instructions.
5.
When the terminal is plugged in, it will display the message APP. NOT AVAILABLE (unless
an application is pre-downloaded).
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GETTING STARTED
Maintenance
The LinkPoint 3000 system does not need preventive maintenance. However, LinkPoint
International does recommend periodic cleaning of the keypad, using a soft brush to remove any
dust. Because the terminal can be damaged by liquids, do not spray liquid cleaners directly on the
terminal. Always apply the cleaner to the cloth before cleaning the terminal. To avoid costly
downtime, LinkPoint International also recommends using a surge protector with the AC adapter
whenever possible.
Returning the Terminal for Service
LinkPoint International has both warranty and non-warranty LinkPoint 3000 services. Refer to
your sales agreement for specific details on coverage. Contact LinkPoint International to either
repair or replace the LinkPoint 3000 terminal.
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TERMINAL FEATURES
TERMINAL FEATURES
Software Features
The LinkPoint 3000 LFRET43 retail application includes:
♦
An item review feature with the capability of reviewing all transaction details, including the
actual date and time of each transaction
♦
The ability to view the terminal’s totals by card type or individual transaction details by item
number
♦
The numbering of all captured transactions for easy review
♦
A READY message on line 1 of the display that tracks the number of transactions available in
the current batch
♦
Six custom header lines for receipts and reports, as well as three flexible customer agreement
lines and two trailer message lines
♦
Easy-to-read descriptions of the transaction details, displayed through item review, detail, or
summary reports
♦
Address Verification Service (AVS) availability compliant with Direct Marketing interchange
programs
♦
Customized display message on line 1 and/or line 2
♦
Operator Identification (up to four-digits) for employees who operate the terminal
♦
Pre-print function that prints after the user slides the card or manually enters the card
number information.
♦
Pre-print does not include the cardholder information for confidentiality purposes—such
information prints only when a transaction is accepted or approved.
♦
The ability to view and enter Dial Prefix or Dial Suffix from the terminal keypad.
♦
The ability to read both track 1 and track 2 card data which allows printing of the
cardholder’s name under the signature line on credit card receipts. This feature also enables
the terminal to accept ATM/Debit cards.
♦
Added PINpad 201 capability, configured through the download.
♦
CASHBACK and tiered TRANSACTION FEE options available with ATM/Debit processing.
♦
Debit card receipt reprinting.
♦
Special instructional reminders on the display and on the receipts.
♦
Compatibility with PrintPoint 1000, PrintPoint 3000 VeriFone’s P250, PrintPak 350, P900 and
Citizen’s iDP 562 and iDP 3530.
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TERMINAL FEATURES
♦
A summary report that prints separate bankcard, credit card, ATM/Debit, and check
processing transactions.
♦
Batch Summary Report printing or subtotal displays for each card type.
♦
A view-only capability of Merchant ID, Device ID, and credit card host phone number.
♦
Added capability to change the Device ID (when the batch is closed or cleared) and the host
telephone number.
♦
Fraud control features (i.e., required entry of the last four digits of a credit card and AVS).
♦
Password protect feature.
♦
Double entry requirement to confirm amounts entered for $1,000.00 or greater.
♦
Calculator functions.
♦
Telecheck and Equifax check warranty services.
♦
Purchasing Card acceptance capability that is compliant with level 2 requirements.
♦
Function to display the last response sent from the host to the terminal, i.e. AUTH/TKT
XXXXXX, DECLINED, etc.
♦
The ability to process 500 transactions in one batch.
♦
Special Dial String Codes to enable the terminal to dial out under special circumstances such
as many terminals on one phone line or multiple phone line systems.
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TERMINAL FEATURES
Hardware Features
The most important hardware components of the LinkPoint 3000 terminal are the display panel,
the cardreader and the keypad. Their features are detailed below in the description of each
component.
The Display Panel
Each LinkPoint 3000 terminal has a built-in display panel capable of displaying up to 20 letters or
numbers (See Figure 8). The backlit characters and plastic screen enhance readability while
reducing glare. The 20-character, two-line display easily accommodates most display messages.
The LinkPoint 3000 terminal also supports a scrolling feature that allows users to read messages
longer than 20 characters.
Figure 8
The Cardreader
The LinkPoint 3000 terminal comes with a Dual Track magnetic cardreader, so the terminal can
read both track 1 and track 2. The cardreader reads the cardholder’s account number, expiration
date, name (track 1 only) and security data from the magnetic stripe on the back of all major
credit and bankcards.
Figure 9
Note:
When sliding the card (bidirectional), face the magnetic stripe down and away from the
keypad.
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TERMINAL FEATURES
The Keypad and Key Functions
Transactions are performed via the terminal’s keypad (See Figure 10). The keypad allows users to
select transaction types and information. The three green arrow keys are an updated feature on
the LinkPoint 3000. This change assists both the merchant and the Help Desk when processing
transactions, printing reports and troubleshooting.
LinkPoint 3000 Terminal Keypad
Figure 10
As Figure 10 illustrates, the LinkPoint 3000 terminal keypad has 30 keys that can be used to select
numbers or letters, choose functions, or enter data. During transactions, the number keys and the
“soft” [▲] keys are used to respond to prompts or to enter alphanumeric data.
Entering Alphanumeric Data from the Keypad
The LinkPoint 3000 keypad has 30 keys that can be used to enter as many as 47 different
alphanumeric characters (please see chart on next page). To enter numbers and special characters
(i.e., +) simply press the appropriate key. Alpha characters can be entered in one of two modes:
single or locked. The “single” mode is selected by pressing the [ALPHA] key once followed by
the corresponding character key. For example, to enter the letter “A” press [ALPHA] [A]. The
“locked” mode is selected by pressing the [ALPHA] key twice followed by the corresponding
character keys. For example, to enter the word “LINKPOINT” press [ALPHA] [ALPHA] [L] [I]
[N] [K] [P] [O] [I] [N] [T]. To release the “locked” upper case mode, press the [ALPHA] key once.
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TERMINAL FEATURES
LINKPOINT 3000 ALPHA/SYMBOL ASSIGNMENTS
Key Assignment
Symbol displayed when
pressing the
corresponding key
directly
(NO ALPHA KEY)
Void
ALPHA MODE
[ALPHA] is
depressed once or
twice prior to
pressing the
corresponding key
A
Left ▲
Center ▲
Right ▲
Return
Sale
ATM/Debit
Check
Review
Close
1
2
3
÷
4
5
6
✕
7
8
9
−
*
0
#
+
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
- (hyphen)
Space
+
, (comma)
‘ (apostrophe)
“ (quote)
: (colon)
; (semi-colon)
@ (“at”)
1
2
3
(
4
5
6
)
7
8
9
!
* (asterisk)
0
# (pound)
& (ampersand)
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LFRET43 Reference Manual
TERMINAL FEATURES
LinkPoint 3000 Specifications
Microprocessor
Z180 CPU operating at 12.288 MHz
Memory
128k EPROM and 256k battery-backed RAM (standard);
up to 1 megabyte (optional)
Display
Two-line
20 character
LCD back-lit display
Keypad
30 key alphanumeric keypad
Audio feedback tone (short tone for legal key entry, longer
tone for illegal key entry)
Cardreader
Track 1 and track 2, bidirectional magnetic stripe cardreader
Communications
Internal modem with modular jack
Standard Bell 103/212A series, V.21 and V.22 high-speed dialup modem, 300 and 1200 baud
Peripheral Ports
3x RS232 serial ports for PINpad, roll printers, slip printers,
bar code wands, etc.
Power Connector
Telco Connector
Operating Environment
Power Requirements
Dimensions
Weight
Three-pin male-DIN power connector
Six-position modular jack
32º to 104º F, 0º to 40º C
Humidity: 5% to 90% relative humidity; no condensation
Voltage: 120 volts AC, 60 HZ
Power: 10W
Height: 1.98 in (50.4 mm)
Width: 5.60 in (143.1 mm)
Depth: 6.50 in (165.4 mm)
Shipping Weight: 2.74 lb. (1.24 kg)
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BOOT MODE FUNCTIONS
BOOT MODE FUNCTIONS
The LinkPoint 3000 boot mode allows access to certain Operating System, Hardware, and
Diagnostic functions, including: date and time setup, terminal diagnostics, clear memory
(application and data), port setup, and application download. Application download procedures
are covered in detail beginning on page 23. This section explains how to:
1.
2.
3.
4.
Set the correct date and time
Use terminal diagnostics
Setup ports
Erase the RAM
!
If the LP3000 displays APP. NOT AVAILABLE on line 1 of the screen and TIME LOAD
SETUP on line 2, it is already in boot mode. When in boot mode with an application
already loaded, line 1 displays CLEAR TO RESUME, while the display on line 2 is also
TIME LOAD SETUP.
Boot Mode Passwords
•
If an application is already downloaded into the LinkPoint 3000 terminal (i.e. display reads
READY XXX), the procedure to gain access to the boot mode is: hold down [ALPHA], press
[7] [1] [3] [9] and release [ALPHA].
•
While in the boot mode, if the LinkPoint 3000 terminal prompts for password entry, key in
the password: [4] [6] [5] [1] [0] [7] [0] and press [ENTER].
Cold Boot
The cold boot feature can be used to clear the terminal’s memory (RAM). This feature should
always be used under the guidance of a qualified service representative, and should only be done
to clear a corrupted application or to perform download tests. To access this feature, with the
terminal’s power off, hold down the [CLEAR] key and plug in the power cord:
Display Message
Operator Action
Enter password:
[▲]
[▲]
[▲]
CLEAR to cold start
Any other to resume
[▲]
[▲]
[▲]
LP-3000,3.X,MMDDYY
Select Test Number
[▲]
[▲]
[▲]
Key in the default password of [4] [6] [5] [1] [0] [7] [0] or the
password assigned by the bank/ISO or FDMS Help Desk and
press [ENTER].
Press the [CLEAR] key to erase the memory (RAM) or any
other key to reboot the terminal.
Press the [*] key to reset the terminal to the
“App Not Available” display.
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BOOT MODE FUNCTIONS
Date and Time Setup
To set the correct date and time follow the procedures outlined below.
Display Message
_
Operator Action
READY XXX
JAN-04-98 SUN 10:30P
[▲]
[▲]
[▲]
Hold down the [ALPHA] key and press [7] [1] [3] [9]. Release
the [ALPHA] key to enter the boot mode.
CLEAR_to_resume
Time Load Setup
[▲]
[▲]
[▲]
Press the left [▲] key to select TIME.
01/04/98
Date
[▲]
10:30:41
Time
[▲]
[▲]
Enter password:
[▲]
[▲]
[▲]
Press the left [▲] key to select DATE.
Key in the default password of [4] [6] [5] [1] [0] [7] [0] or the
password assigned by the bank/ISO or FDMS Help Desk and
press [ENTER].
Enter_new_date
MM/DD/YY
[▲]
[▲]
[▲]
Key in the correct date and press [ENTER].
01/04/99
Date
[▲]
Press the right [▲] key to select TIME.
10:30:41
Time
[▲]
[▲]
Enter new time
HH:MM
[▲]
[▲]
[▲]
Key in the correct time using 24-hour format
(3:30p.m.=15:30) and press [ENTER].
01/04/99
Date
[▲]
Press [CLEAR] twice to reboot terminal and return to the
Ready prompt.
12:00:01
Time
[▲]
[▲]
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BOOT MODE FUNCTIONS
Printer Port Setup
To change the printer port factory defaults follow the steps outlined below. The default settings
are compatible for use with most LinkPoint, VeriFone, and Citizen printers. There is usually no
need to change these settings. Standard Default: Baud= 9600, Parity= Even.
Display Message
Operator Action
READY XXX
JAN-03-00 MON 12:00P
[▲]
[▲]
[▲]
Hold down the [ALPHA] key and press [7] [1] [3] [9]. Release
the [ALPHA] key to enter the boot mode.
_
CLEAR_to_resume
Time Load Setup
[▲]
[▲]
[▲]
Setup
Ports Model Test
[▲]
[▲]
[▲]
Port_setup
Printer RS232 Pinpad
[▲]
[▲]
[▲]
Printer_setup
Baud
Parity
[▲]
[▲]
[▲]
Current baud: 9600
1200 2400
9600
[▲]
[▲]
[▲]
Printer_setup
Baud
Parity
[▲]
[▲]
[▲]
Current parity: Even
Even None Odd
[▲]
[▲]
[▲]
Press the right [▲] key to select SETUP.
Press the left [▲] key to select PORTS.
Press the left [▲] key to select PRINTER.
Press the left [▲] key to select BAUD to change the printer
baud rate.
Select the correct baud rate. Press the [▲] key below your
choice to select it and press [CLEAR].
Press the right [▲] key to select PARITY.
Select the correct parity. Press the [▲] key below your
choice to select it and press [CLEAR] five times to reboot the
terminal.
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BOOT MODE FUNCTIONS
RS232 Port Setup
To change the RS232 port factory defaults follow the steps outlined below. The default settings
are designed to be used for direct RS232 and Master-Slave (POS-to-POS) downloads. Standard
Default: Baud= 19200, Parity= None. There is usually no need to change these settings.
Display Message
Operator Action
READY XXX
JAN-03-00 _MON _12:00P
[▲]
[▲]
[▲]
Hold down the [ALPHA] key and press [7] [1] [3] [9]. Release
the [ALPHA] key to enter the boot mode.
_
CLEAR_to_resume
Time Load Setup
[▲]
[▲]
[▲]
Setup
Ports Model Test
[▲]
[▲]
[▲]
Port setup
Printer RS232 Pinpad
[▲]
[▲]
[▲]
RS232 setup
Baud
Parity
[▲]
[▲]
[▲]
Current baud: 19200
1200 2400 9600
[▲]
[▲]
[▲]
RS232 setup
Baud
Parity
[▲]
[▲]
[▲]
Current parity: None
Even None Odd
[▲]
[▲]
[▲]
Press the right [▲] key to select SETUP.
Press the left [▲] key to select PORTS.
Press the middle [▲] key to select RS232.
Press the left [▲] key to select BAUD.
Select the correct baud rate (default is 19200). Press the [#]
key to see other options. Press the [▲] key below your choice
to select it and press [CLEAR].
Press the right [▲] key to select PARITY.
Select the correct parity (default is None). Press the [▲] key
below your choice to select it and press [CLEAR] five times
to reboot the terminal.
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BOOT MODE FUNCTIONS
PINpad Port Setup
To change the PINpad port factory defaults follow the steps outlined below. The standard default
settings are: Baud= 1200, Parity= Even. There is usually no need to change these settings.
Display Message
Operator Action
READY XXX
JAN-03-00 MON 12:00P
[▲]
[▲]
[▲]
Hold down the [ALPHA] key and press [7] [1] [3] [9]. Release
the [ALPHA] key to enter the boot mode.
_
CLEAR_to_resume
Time Load Setup
[▲]
[▲]
[▲]
Setup
Ports Model
[▲]
[▲]
Printer
[▲]
Press the right [▲] key to select SETUP.
Press the left [▲] key to select PORTS.
Test
[▲]
Port setup
RS232 Pinpad
[▲]
[▲]
Pinpad_setup
Baud
Parity
[▲]
[▲]
[▲]
Current baud: 1200
1200
2400
[▲]
[▲]
[▲]
Pinpad setup
Baud
Parity
[▲]
[▲]
[▲]
Current parity: Even
Even None Odd
[▲]
[▲]
[▲]
Press the right [▲] key to select PINPAD.
Press the left [▲] key to select BAUD.
Select the correct baud rate (default is 1200). Press the [▲]
key below your choice to select it and press [CLEAR].
Press the right [▲] key to select PARITY.
Select the correct parity (default is Even). Press the [▲] key
below your choice to select it and press [CLEAR] five times
to reboot the terminal.
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BOOT MODE FUNCTIONS
Model Number
Follow the procedures outlined below to find out the terminal model (version) of the ROM and
RAM.
Display Message
Operator Action
_____READY XXX
JAN-03-00_MON_12:00P
[▲]
[▲]
[▲]
Hold down the [ALPHA] key and press [7] [1] [3] [9]. Release
the [ALPHA] key to enter the boot mode.
__CLEAR_to_resume
_ Time__Load__Setup
[▲]
[▲]
[▲]
Press the right [▲] key to select SETUP.
Ports
[▲]
Setup
Model
[▲]
Press the middle [▲] key to select MODEL.
Test
[▲]
Model 256k
ROM <ver> RAM
[▲]
[▲]
[▲]
ROM Version:
[▲]
[▲]
OS 3.0
RAM Version: V00.00B
[▲]
Terminal displays ROM version. Press [CLEAR].
[▲]
Model 256k
ROM <ver> RAM
[▲]
[▲]
[▲]
[▲]
Press the left [▲] key to select ROM.
Press the left [▲] key to select RAM.
Terminal displays the application (in RAM) version. Press
[CLEAR] four times to reboot the terminal.
[▲]
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BOOT MODE FUNCTIONS
Clear Memory
This irreversible function erases the terminal’s memory (RAM) and should only be accessed with
the assistance of a qualified service representative. Follow the procedures outlined below to erase
the terminal’s RAM.
WARNING: After erasing the RAM, a full download must be performed to restore the
application to the terminal’s memory.
Display Message
Operator Action
READY XXX
JAN-03-00 MON 12:00P
[▲]
[▲]
[▲]
Hold down the [ALPHA] key and press [7] [1] [3] [9]. Release
the [ALPHA] key to enter the boot mode.
__CLEAR_to_resume
_ Time__Load__Setup
[▲]
[▲]
[▲]
Press the right [▲] key to select SETUP.
Ports
[▲]
Setup
Model
[▲]
Test
Mem Clear
[▲]
[▲]
Press the right [▲] key to select TEST.
Test
[▲]
Press the left [▲] key to select MEM CLEAR.
Diags
[▲]
Enter password:
[▲]
[▲]
[▲]
Key in the default password of [4] [6] [5] [1] [0] [7] [0] or the
password assigned by the bank/ISO or FDMS Help Desk and
press [ENTER].
Clear: Are you sure?
Yes
No
[▲]
[▲]
[▲]
Press the left [▲] key to select YES and confirm memory
clear.
__App. not available
Time Load Setup
[▲]
[▲]
[▲]
The memory was successfully cleared.
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TERMINAL DIAGNOSTICS
TERMINAL DIAGNOSTICS
The LinkPoint 3000 diagnostics option tests the different hardware components of the terminal.
Follow the procedures outlined below to initiate the diagnostics menu. Diagnostics are intended
for use primarily by repair depots, technicians, and for POS support service centers.
Display Message
Operator Action
_____READY XXX
JAN-03-00_MON_12:00P
[▲]
[▲]
[▲]
Hold down the [ALPHA] key and press [7] [1] [3] [9]. Release
the [ALPHA] key to enter the boot mode.
__CLEAR_to_resume
_ Time__Load__Setup
[▲]
[▲]
[▲]
Press the right [▲] key to select SETUP.
Ports
[▲]
Setup
Model
[▲]
Test
Mem Clear
[▲]
[▲]
Press the right [▲] key to select TEST.
Test
[▲]
Press the right [▲] key to select DIAGS.
Diags
[▲]
Enter password:
[▲]
[▲]
[▲]
LP-3000,3.0,01/29/99
Select Test Number
[▲]
[▲]
[▲]
Key in the default password of [4] [6] [5] [1] [0] [7] [0] or the
password assigned by the bank/ISO or FDMS Help Desk and
press [ENTER].
At this point, the LinkPoint 3000 terminal prompts the user
to choose from the ten tests it can perform. To select a test
simply press the appropriate number key.
Display Test —Press [1]
Display Message
Operator Action
Display Test
[▲]
[▲]
Please wait...
[▲]
0123456789ABCDEFGHIJ
Please wait...
KLMNOPQRSTUVWXYZ{\}^
[▲]
[▲]
[▲]
###################
##################
[▲]
[▲]
[▲]
At this point this you can press [ENTER] to continue the
diagnostics testing or press [CLEAR] to exit the testing.
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TERMINAL DIAGNOSTICS
Keyboard Test — Press [2]
Display Message
Operator Action
Keyboard Test
Left>Right,
Top>Bot
[▲]
[▲]
[▲]
Press every key starting from the top-left section and
working to the bottom-right.
Keyboard Test
All Keys Are OK!
[▲]
[▲]
[▲]
Exit diags?
Yes
[▲]
[▲]
No
[▲]
Press [CLEAR] to end keyboard test.
Press the right [▲] key to perform another diagnostics test or
press the left [▲] key to exit diags and return to the Boot
Mode main menu.
Clock Test — Press [3]
Display Message
Operator Action
Clock Test
12/31/99
23:59:55
[▲]
[▲]
[▲]
Please wait five seconds as clock changes to 01/01/00.
Clock Test
01/01/00
00:00:00
[▲]
[▲]
[▲]
Press [CLEAR] to end clock test.
Exit diags?
Yes
[▲]
[▲]
Press the right [▲] key to perform another diagnostics test or
press the left [▲] key to exit diags and return to the Boot
Mode main menu.
No
[▲]
Dialer Test — Press [4]
Display Message
Operator Action
Dialer Test
Pulse
Tone
[▲]
[▲]
[▲]
Press the left [▲] key to select PULSE.
Dialer Test
Dialing With Pulse
[▲]
[▲]
[▲]
Please wait while test is performed.
Dialer Test
__Dialing_Complete
[▲]
[▲]
[▲]
Please wait...
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TERMINAL DIAGNOSTICS
Display Message
Operator Action
Dialer Test
Pulse
Tone
[▲]
[▲]
[▲]
Press the right [▲] key to select TONE.
Dialer Test
Dialing With Tone
[▲]
[▲]
[▲]
Please wait while test is performed.
Dialer Test
Dialing Complete
[▲]
[▲]
[▲]
Please wait...
Dialer Test
Pulse
Tone
[▲]
[▲]
[▲]
Press [CLEAR].
Exit diags?
Yes
[▲]
[▲]
No
[▲]
Press the right [▲] key to perform another diagnostics test or
press the left [▲] key to exit diags and return to the Boot
Mode main menu.
Line Voltage Test — Press [5]
Display Message
Operator Action
Line Voltage Test
In Works
[▲]
[▲]
[▲]
Please wait.
Line Voltage Test
Line Free
[▲]
[▲]
[▲]
Test was successful. Press [CLEAR] to end Line Voltage
Testing.
Exit diags?
Yes
[▲]
[▲]
No
[▲]
Press the right [▲] key to perform another diagnostics test or
press the left [▲] key to exit diags and return to the Boot
Mode main menu.
Modem Originate Test — Press [6]
(Diagnostics #6 and #7 are interactive. Test #6 requires a dial up to a separate LP 3000
terminal.)
Display Message
Operator Action
Modem Originate Test
Enter Tel # To Dial
[▲]
[▲]
[▲]
Key in telephone number to dial.
Modem Originate Test
Please wait…
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TERMINAL DIAGNOSTICS
Wait for DTD
[▲]
[▲]
[▲]
Display Message
Operator Action
Modem Originate Test
Dialing
[▲]
[▲]
[▲]
Please wait...
Modem Originate Test
Carrier Det
[▲]
[▲]
[▲]
Please wait...
Modem Originate Test
Connect 1200
[▲]
[▲]
[▲]
Please wait...
Modem Originate Test
RS-232 9600, N , 8 , 1
[▲]
[▲]
[▲]
Test was successful. Press [CLEAR] to end Modem Originate
Test.
Exit diags?
Yes
[▲]
[▲]
Press the right [▲] key to perform another diagnostics test or
press the left [▲] key to exit diags and return to the Boot
Mode main menu.
No
[▲]
Modem Answer Test — Press [7]
(Diagnostics #6 and #7 are interactive. Test #7 requires that a separate LP3000 terminal dial to
the terminal being used.)
Display Message
Operator Action
Modem Answer Test
Wait for Ring
[▲]
[▲]
[▲]
The modem is waiting for a call.
Modem Answer Test
Connect 1200
[▲]
[▲]
[▲]
When a call is received, the modem tries to connect.
Modem Answer Test
No Carrier
[▲]
[▲]
[▲]
Press [CLEAR] to end Modem Answer Test.
Exit diags?
Yes
[▲]
[▲]
Press the right [▲] key to perform another diagnostics test or
press the left [▲] key to exit diags and return to the Boot
Mode main menu.
No
[▲]
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TERMINAL DIAGNOSTICS
Cardreader Test — Press [8]
Display Message
Operator Action
Clear to Restart
TK1
TK2 TK1&2
[▲]
[▲]
[▲]
Swipe Card
[▲]
[▲]
_S:00
Clear to Restart
TK1
TK2 TK1&2
[▲]
[▲]
[▲]
[▲]
[▲]
S:00
Clear to Restart
TK1
TK2 TK1&2
[▲]
[▲]
[▲]
[▲]
[▲]
To auto scroll right/left hold down the [#] key and the [*] key
respectively or press [CLEAR] to end cardreader track 1
testing.
Press the middle [▲] key to test the cardreader’s ability to
read track 2 data.
Swipe card.
[▲]
Track 1 absent
S:07
;0227271714569-9612
[▲]
[▲]
[▲]
Swipe Card
Swipe card.
[▲]
%B0227271714569^CARD
Track 2 absent
S:04
[▲]
[▲]
[▲]
Swipe Card
Press the left [▲] key to test the cardreader’s ability to read
track 1 data.
S:00
To auto scroll right/left hold down the [#] key and the [*] key
respectively OR press [CLEAR] to end cardreader track 2
testing.
Press the right [▲] key to test the cardreader’s ability to read
both track 1 and track 2 data.
Swipe card.
[▲]
%B0227271714569^CARD
;0227271714569-9612
[▲]
[▲]
[▲]
To auto scroll right/left hold down the [#] key and the [*] key
respectively OR press [CLEAR] to end cardreader track 1 &
2 testing.
Exit diags?
Yes
[▲]
[▲]
Press the right [▲] key to perform another diagnostics test or
press the left [▲] key to exit diags and return to the Boot
Mode main menu.
No
[▲]
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TERMINAL DIAGNOSTICS
Serial Port Test — Press [9]
Display Message
Operator Action
Serial Port Test
PRN
PIN
232
[▲]
[▲]
[▲]
Please wait...
PRN PIN 232
OK! OK! OK!
[▲]
[▲]
[▲]
Terminal will display status of ports and beep. Press [CLEAR]
to end test.
Exit diags?
Yes
[▲]
[▲]
No
[▲]
Press the right [▲] key to perform another diagnostics test or
press the left [▲] key to exit diags and return to the Boot
Mode main menu.
Memory Analysis — Press [0]
Display Message
Operator Action
Installed Memory
ROM: 128K RAM: 256K
[▲]
[▲]
[▲]
Please wait…
Testing ROM LRC’s
_
[▲]
[▲]
[▲]
ROM:
64
TEST
***
[▲]
[▲]
The terminal begins a ROM (Read Only Memory) analysis.
128
***
[▲]
ROM:
64
128
TEST
OK!
OK!S
[▲]
[▲]
[▲]
Testing RAM CRCs
[▲]
[▲]
(optional)
[▲]
The terminal automatically begins a RAM (Random
Access Memory) analysis. (This analysis is performed
only when there is NO application loaded.)
RAM: LOW HIGH
TESTCOM1/BANKBANK
[▲]
[▲]
[▲]
(optional)
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TERMINAL DIAGNOSTICS
Display Message
Operator Action
RAM: LOW
HIGH
TEST OK!/OK!
OK!T
[▲]
[▲]
[▲]
(optional)
LP-3000,3.3,03/24/99
Select
[▲]
Test
[▲]
Number
[▲]
Press any number key to resume diags testing. Press
[CLEAR]
to exit diags mode.
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LFRET43 Reference Manual
DOWNLOAD PROCEDURES
DOWNLOAD PROCEDURES
There are three methods of downloading the application into the LinkPoint 3000: 1) remotely via
telephone, 2) PC-to-POS, and 3) POS-to-POS. Unless an application has been pre-downloaded,
the terminal will initially display the message APP. NOT AVAILABLE. If a full or a partial
download is selected, the terminal will prompt the user to enter any missing fields (i.e.,
application ID) and will automatically return to the first empty field.
Telephone Download (No application loaded)
The telephone download requires the use of a remote PC with the software necessary to accept
incoming download requests (i.e., Zontalk 3000). Follow the procedures outlined below to setup
the LinkPoint 3000 terminal for a modem download. When the terminal displays ‘APP. NOT
AVAILABLE’ on line 1 of the display, a FULL download must be initiated.
Display Message
Operator Action
__App. not available
_ Time__Load__Setup
[▲]
[▲]
[▲]
Press the middle [▲] key to select LOAD.
Enter password:
If prompted, key in the password and press [ENTER]. The
password may be obtained through the bank/ISO or FDMS
Help Desk.
(optional)
Press the right [▲] key to select SET PORT.
Download
Set_port
[▲]
[▲]
[▲]
Select download port
Modem
RS232
[▲]
[▲]
[▲]
Press the left [▲] key to select MODEM.
Modem settings
Baud/par
Dial Mode
[▲]
[▲]
[▲]
Press right [▲ ] to select Dial Mode.
Select dial mode
Tone
Pulse
[▲]
[▲]
[▲]
Select the phone line type. Press the left [▲] key to select
TONE (standard) or press the right [▲] key to select PULSE.
Tone dial selected
Tone
Pulse
[▲]
[▲]
[▲]
A “...dial selected” message will display momentarily. Press
[CLEAR] twice to return to DOWNLOAD SET PORT prompt.
Press the left [▲] key to select DOWNLOAD.
Download
Set_port
[▲]
[▲]
[▲]
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DOWNLOAD PROCEDURES
Enter phone number
_
[▲]
[▲]
[▲]
Press [ENTER] to accept the current telephone number or key in
the new telephone number and press [ENTER].
Display Message
Operator Action
Enter Appl. ID.
LFRET43
[▲]
[▲]
[▲]
Key in the application ID and press [ENTER].
Enter Terminal ID.
Key in the terminal ID and press [ENTER].
[▲]
[▲]
[▲]
Modem Download
Full
Partial
[▲]
[▲]
[▲]
DIALING...
[▲]
[▲]
Press the left [▲] key for a “Full” download
Please wait...
[▲]
CONNECTED 1200
AP-LFRET43 T-SAMPLE
[▲]
[▲]
[▲]
Please wait...
*---------AP-LFRET43 T-SAMPLE
[▲]
[▲]
[▲]
Please wait, the download time is approximately 12-14 minutes.
_____READY XXX
JAN-03-00_MON_12:00P
[▲]
[▲]
[▲]
The terminal is ready for operation when it displays READY
XXX and the date and time.
Telephone Download (Shortcut with Application already loaded)
To perform a Telephone Download using the terminal’s default communication settings, follow
the steps below. This shortcut method can only be performed when an application has been predownloaded into the terminal. This procedure is used to change the application ID, upgrade
to a new revision, and to perform partial downloads to change parameters or features for a
client.
Display Message
Operator Action
_____READY XXX
JAN-03-00_MON_12:00P
[▲]
[▲]
[▲]
Press [ENTER].
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DOWNLOAD PROCEDURES
Display Message
Operator Action
FUNCTION
[▲]
[▲]
Press [BACKSPACE].
__
[▲]
Enter password:
[▲]
[▲]
(optional)
Enter Appl. ID.
LFRET43
[▲]
[▲]
[▲]
Press [ENTER] to accept the current application ID or type in
the new application ID and press [ENTER].
[▲]
Enter Terminal ID.
[▲]
[▲]
DIALING...
[▲]
Press [ENTER] to accept the current terminal ID or type in
the new terminal ID and press [ENTER].
[▲]
Modem Download
Full
Partial
[▲]
[▲]
[▲]
[▲]
If prompted, key in the password and press [ENTER]. The
password may be obtained through the bank/ISO or FDMS
Help Desk.
Select the type of download. Press the left [▲] key for a “Full”
download or press the right [▲] key for a “Partial” download.
Please wait...
[▲]
CONNECTED 1200
AP-LFRET43 T-SAMPLE
[▲]
[▲]
[▲]
Please wait...
*---------AP-LFRET43 T-SAMPLE
[▲]
[▲]
[▲]
Please wait, the download will last approximately 12-14
minutes. After it is completed, the terminal will configure the
application.
_____READY XXX
JAN-03-00_MON_12:00P
[▲]
[▲]
[▲]
The terminal is ready for operation when it displays READY
XXX and the date and time.
Direct PC-to-POS Download
The direct PC-to-POS download requires the use of a local PC with the software necessary to
perform a local download (i.e., Zontalk 2000). Use the following procedures to setup the
LinkPoint 3000 terminal for a local download. A serial cable with a DB-9 female to the PC male
connector and 8-pin DIN male connector to the terminal’s RS-232C port, such as VeriFone cable
part #00446-04 REV. E, is required.
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DOWNLOAD PROCEDURES
Display Message
Operator Action
__App. not available
_ Time__Load__Setup
[▲]
[▲]
[▲]
Press the middle [▲] key to select LOAD.
OR if there is already an application loaded…
_____READY XXX
JAN-03-00_MON_12:00P
[▲]
[▲]
[▲]
Hold down the [ALPHA] key while pressing [7] [1] [3] [9] to
enter the boot mode.
__CLEAR_to_resume
_ Time__Load__Setup
[▲]
[▲]
[▲]
Press the middle [▲] key to select LOAD.
Enter password:
If prompted, key in the password and press [ENTER]. The
password may be obtained through the bank/ISO or FDMS
Help Desk.
(optional)
Press the right [▲] key to select SET PORT.
Download
Set_port
[▲]
[▲]
[▲]
Select download port
Modem
RS232
[▲]
[▲]
[▲]
RS232 setup
Baud
Parity
[▲]
[▲]
[▲]
Current baud: 19200
1200
2400
9600
[▲]
[▲]
[▲]
RS232 setup
Baud
Parity
[▲]
[▲]
[▲]
Current parity: None
Even None Odd
[▲]
[▲]
[▲]
Press the right [▲] key to select RS232.
Press the left [▲] key to select BAUD.
Select the correct baud rate, press [CLEAR] to accept the
default of 19200. Press the [▲] key below your choice and
press [CLEAR] OR press the [#] key to see other options.
Press the right [▲] key to select PARITY.
Select the correct parity (default is None). Press the [▲] key
below your choice and press [CLEAR] three times.
Press the left [▲] key to select DOWNLOAD.
Download
Set_port
[▲]
[▲]
[▲]
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DOWNLOAD PROCEDURES
Display Message
Operator Action
Enter Appl. ID.
LFRET43
[▲]
[▲]
Key in the application ID and press [ENTER].
[▲]
Enter Terminal ID.
[▲]
[▲]
Full
[▲]
Partial
[▲]
[▲]
[▲]
WAITING ON ENQ…
[▲]
[▲]
Key in the terminal ID and press [ENTER].
Select the type of download. Press the left [▲] for a “Full”
download or press the right [▲] for a “Partial” download.
Please wait…
[▲]
*---------AP-LFRET43 T-SAMPLE
[▲]
[▲]
[▲]
Please wait...
__CLEAR_to_resume
_ Time__Load__Setup
[▲]
[▲]
[▲]
Press [CLEAR] to allow the program to finish loading.
Direct PC-to-POS Download (Shortcut)
To perform a direct PC-to-POS Download using the terminal’s default settings, follow the steps
below. The shortcut method can only be performed when an application has been predownloaded into the terminal. A serial cable with a DB-9 female to the PC male connector and 8pin DIN male connector to the terminal’s RS-232C port, such as VeriFone cable part #00446-04
REV. E, is required.
Display Message
Operator Action
_____READY XXX
JAN-03-00_MON_12:00P
[▲]
[▲]
[▲]
Press [ENTER].
FUNCTION
Press [BACKSPACE].
[▲]
[▲]
Enter password:
__
[▲]
If prompted, key in the password and press [ENTER]. The
password may be obtained through the bank/ISO or FDMS
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DOWNLOAD PROCEDURES
(optional)
Help Desk.
Display Message
Operator Action
Enter Appl. ID.
LFRET43
[▲]
[▲]
[▲]
Press [ENTER] to accept the current application ID or type in
the new application ID and press [ENTER].
Enter Terminal ID.
Press [ENTER] to accept the current terminal ID or type in
the new terminal ID and press [ENTER].
[▲]
[▲]
[▲]
Direct Download
Full
Partial
[▲]
[▲]
[▲]
WAITING ON ENQ...
[▲]
[▲]
Select the type of download. Press the left [▲] key for a “Full”
download or press the right [▲] key for a “Partial” download.
Please wait...
[▲]
*---------AP-LFRET43 T-SAMPLE
[▲]
[▲]
[▲]
Please wait...
__CLEAR_to_resume
_ Time__Load__Setup
[▲]
[▲]
[▲]
Press [CLEAR] to allow the program to finish loading.
POS-to-POS (Master/Slave) Download
The POS-to-POS download transfers all application and transaction data from the master
terminal to the slave terminal. Therefore, it is important to ensure the integrity of the master
device. This includes ensuring that: (a) there are no transactions in the master, (b) all parameters
are set to the default settings, (c) the date/time and hardware settings are correct. To perform a
POS-to-POS download connect one end of a standard VeriFone 8-pin DIN back-to-back
download cable (p/n 00490-00 REV C) to the master terminal’s RS232 port and the opposite end
to the RS232 port of the slave terminal. The master terminal must be fitted with an EPROM (OS)
version of 1.4 or higher to perform this type of download. Follow the steps below to setup the
master and slave terminals for a POS-to-POS download.
Master Display
_____READY XXX
JAN-03-00_MON_12:00P
[▲]
[▲]
[▲]
Master
Action
Press [*] [6].
 1999 LinkPoint International, Inc.
Slave Display
Slave Action
_____App. not available
Time
Load Setup
[▲]
[▲]
[▲]
Press [#] [6].
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LFRET43 Reference Manual
DOWNLOAD PROCEDURES
Master Display
Master
Action
Slave Display
Slave Action
Enter Password
BEGIN POS SEND MODE?
YES
NO
[▲]
[▲]
[▲]
Press the left
[▲] key.
BEGIN POS RCV MODE?
YES
NO
[▲]
[▲]
[▲]
SEND IN PROGRESS
Please wait...
RECEIVE IN PROGRESS
[▲]
[▲]
[▲]
[▲]
[▲]
If prompted,
key in the
password and
press [ENTER].
The password
may be
obtained
through the
bank/ISO or
FDMS Help
Desk.
Press the left
[▲] key.
Please wait...
[▲]
Terminal displays various screens
SEND COMPLETE
[▲]
[▲]
Please wait...
RECEIVE COMPLETE
[▲]
[▲]
[▲]
Please wait...
[▲]
Press [CLEAR] to reboot the terminal.
 1999 LinkPoint International, Inc.
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LFRET43 Reference Manual
DOWNLOAD PARAMETERS
DOWNLOAD PARAMETERS
Download parameters are used for programming or updating a terminal’s profile. These
parameters may be added or modified through the standard Zontalk Edit Procedures. As
mentioned in the previous section, downloads may be performed by three methods: modem-toterminal in the field, computer-to-terminal, or terminal-to-terminal via the RS232C serial port.
The following list contains the available parameters (sometimes referred to as memory locations)
for the LFRET43 Retail application. The list is organized into four columns containing the
memory location, the type of field, maximum field length, and the description of the field’s
contents.
Field Type Codes
N = numeric
Q = question, Y or N
P = phone number field (0-9, A-Z, -, *, #, semicolon, comma, and space)
X = Alphanumeric
B = Binary (0 = no, 1=yes)
Memory Locations
Parameter
#ACLSE
#ACTME
#ARPT
#BMAX
#CBMAX
#CBMIN
#CKMID
#CKPNP
#CKPNS
#CKSVC
#CLOCK
#CSWD
#DCBSC
#DEBCB
#DEVID
#DOPT1
#DOPT2
#DPOSC
#DRCRE
#DRDEB
#DWKEY
#FLEX1
#FLEX2
#FLEX3
#H1
#H2
#H3
#H4
#H5
Field Type
Q
X
Q
N
X
X
X
P
P
N
Q
X
X
Q
X
X
X
X
Q
Q
X
X
X
X
X
X
X
X
X
Field Length
1
4
1
3
8
8
11
20
20
1
1
8
4
1
4
20
20
4
1
1
16
40
40
40
40
40
40
40
40
 1999 LinkPoint International, Inc.
Description of Field
Enable auto close: Y or N
Auto close time HHMM (24 hour format)
Auto report at Batch Close: Y or N
Max. # items in batch
Maximum amount for Debit cash back
Minimum amount for Debit cash back
Check Guarantee Merchant ID
Check Guarantee Primary phone number
Check Guarantee Secondary phone number
Check Service: 0 = CSI, 1 = Equifax, 2 = Telecheck
12 hour format flag: Y or N
Card swipe default: SALE, AUTH or TICKET
Surcharge—Debit cash back (e.g., 50 = .50¢)
Ask for cash back for Debit: Y or N
Device ID
Custom optional field 1 prompt
Custom optional field 2 prompt
Surcharge—Debit purchase only (e.g., 50 = .50¢)
Disable credit on RETURNS: Y or N
Disable debit on RETURNS: Y or N
Debit working key
Receipt flex prompt line 1 (below signature line)
Receipt flex prompt line 2 (below signature line)
Receipt flex prompt line 3 (below signature line)
Header line 1
Header line 2
Header line 3
Header line 4
Header line 5
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DOWNLOAD PARAMETERS
Parameter
#H6
#IDLE1
#IDLE2
#IDRC
#INV
#KBCLK
#KBOUT
Field Type
X
X
X
Q
Q
Q
N
Field Length
40
20
20
1
1
1
2
# KEYED
#L4DIG
#MIDC
#MKEY
#OPID
#PABX
#PAVS
Q
Q
N
N
Q
P
Q
1
1
16
1
1
12
1
#PCARD
Q
1
#PCPNC
#PDS
#PDT
#POPT1
#POPT2
#PP201
#PPNC
#PREPR
#PRLF
#PRREC
#PSUFF
#PSWD0
#PSWD1
P
N
X
Q
Q
Q
P
Q
N
Q
P
X
X
20
4
1
1
1
1
20
1
1
1
12
6
24
#PTAX
#RETRY
#SACCT
#SCPNC
#SPNC
#T1
#T2
#TAAC
#TCMAP
Q
N
Q
P
P
X
X
Q
B
1
3
1
20
20
40
40
1
12
 1999 LinkPoint International, Inc.
Description of Field
Header line 6
Custom Idle Prompt for display line 1
Custom Idle Prompt for display line 2
Print Item Detail Report at Close: Y or N
Invoice number enable flag: Y or N
Keyboard beep: Y or N
Keyboard time out: 0 to 60 seconds (0 = must press
CLEAR to return to the idle prompt; 1 - 60 =
terminal automatically returns to the idle prompt
after the set number of seconds)
Disable manual entry of card: Y or N
Last four digit entry flag: Y or N
Merchant ID
Location of Master key for PINpad
Operator ID enable flag: Y or N
Prefix required for dialing
Enable AVS: Y or N
Activates Phone order indicator, AVS prompts, and
Order number prompts
Enable Purchasing card option: Y or N
Activates Customer Code and Tax prompts
Host Primary Close phone number
Modem speed: 300 or 1200
Tone = T Pulse = P
Enable optional field 1: Y or N
Enable optional field 2: Y or N
PIN pad 201: Y or N
Host Primary phone number
Pre-print receipt: Y or N
Printer line feeds
Printer enable flag: Y or N
Dial suffix, if required for dialing
Manager password
Bit map for password protected transactions and
functions. 1 for protect, 0 for off
Sales Tax prompt (separate from Purchasing card)
Number of retries to call Host
Show swiped account number on display: Y or N
Host Secondary Close phone number
Host Secondary phone number
Receipt trailer line 1 (below flex lines)
Receipt trailer line 2 (below flex lines)
Ask for total dollar amount at Close: Y or N
Telecheck prompt options bit map 1=ON , 0=OFF
(refer to the Telecheck Information segment)
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LFRET43 Reference Manual
DOWNLOAD PARAMETERS
The following table contains certain Default Settings that will be automatically downloaded with
the LFRET43 application. These Default Parameters may be overridden through Zontalk Edit
Procedures.
Parameter
#ACLSE
#ACTME
#ARPT
#BMAX
#CBMAX
#CBMIN
#CKMID
#CKPNP
#CKPNS
#DEBCB
#DRCRE
#DRDEB
Default Setting
Y
0130
N
300
00000
0000
0000000000
00000000000
00000000000
N
N
Y
#DWKEY
#FLEX1
0000000000000000
I AGREE TO PAY ABOVE AMOUNT
ACCORDING
TO CARD ISSUER AGREEMENT
(MERCHANT AGREEMENT IF
RETURN)
N
N
Y
00
N
Y
022009001234566
1
N
9501324
T
Y
N
9501324
Y
7
Y
123123
00000000010010000
5
N
18002289074
18002289074
N
111000100000
#FLEX2
#FLEX3
#IDRC
#INV
#KBCLK
#KBOUT
#KEYED
#L4DIG
#MIDC
#MKEY
#OPID
#PCPNC
#PDT
#PORDR
#PP201
#PPNC
#PREPR
#PRLF
#PRREC
#PSWD0
#PSWD1
#RETRY
#SACCT
#SCPNC
#SPNC
#TAAC
#TCMAP
 1999 LinkPoint International, Inc.
Comments
Generally, Debit returns are
disabled
32
N = Keyed transactions allowed
FDC Omaha test Merchant ID
Operator ID
Refer to page 33 for bit map details
Refer to the Telecheck section
LFRET43 Reference Manual
DOWNLOAD PARAMETERS
Password Protect Settings
The password keyword (field name) for Manager’s Password is #PSWRD0. The field name
#PSWRD1 is used to enable a password prompt for the transactions and functions as noted in the
table below.
#PSWRD1: 00000000000000000 (Where 0=NO & 1=YES) The 17 positions correspond to the
following 17 transactions or functions:
Position
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
Password Protects
Sale
ATM/Debit
Check
Void
Return
Review
Close (except on Auto Settle)
Auth Only
Ticket Only/Offline
Manual Clear Batch
POS to POS Transfer
Technical Specification Printout
Demonstration Mode ON/OFF
Printer ON/OFF
Dial Prefix Entry
Dial Suffix Entry
View Merchant Information
Telecheck Check Service
The following Zontalk parameters (memory locations) are used when establishing Telecheck
using the LinkPoint 3000 LFRET43 Retail/AVS application:
•
•
•
•
•
#CKSVC- Check Service type: Telecheck is “2”
#CKPNP- Check Guarantee Primary Phone number: Default is 950-5666
#CKPNS- Check Guarantee Secondary Phone number: Default is 1-800-366-8950
#CKMID- Check Guarantee Merchant ID: No default
#TCMAP- Telecheck prompt options (SEE BELOW)
Telecheck Check Service Prompt Options
#TCMAP: 111000100000 (Where 0=NO & 1=YES) The 12 positions correspond to the following 12
Telecheck prompts and are activated when the #CKSVC field is filled with “2 (Telecheck
Service):”
 1999 LinkPoint International, Inc.
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LFRET43 Reference Manual
DOWNLOAD PARAMETERS
Position
1
2
3
4
5
6
7
8
9
10
11
12
Prompt
Amount of Sale
Driver’s License #
State Code
Micr #
Check #
Check type
Date of Birth
Driver’s License Expiration Date
Driver’s License Zip Code
Cashback Amount
Home Phone #
Business Phone #
A standard part of the Zontalk download files that LinkPoint International provides to any client
will include a “TELECHECK” terminal record in the Edit Terminal pick list. The Zontalk
user/administrator can then invoke the USES utility to add all TELECHECK-related information,
with the exception of the Merchant ID.
Equifax Check Service Information
The following Zontalk parameters (memory locations) are used when establishing the Equifax
check service using the LinkPoint 3000 LFRET43 Restaurant application:
•
•
•
•
#CKSVC- Check Service type: Equifax is “1”
#CKPNP- Check Guarantee Primary Phone number: Default is 1-800-628-5637
#CKPNS- Check Guarantee Secondary Phone number: Default is 1-800-237-2626
#CKMID- Check Guarantee Merchant ID: No default— as supplied by Equifax
A standard part of the Zontalk download files that LinkPoint International provides to any client
will include a “EQUIFAX” terminal record in the Edit Terminal pick list. The Zontalk
user/administrator can then invoke the USES utility to add all EQUIFAX-related information,
with the exception of the Merchant ID.
 1999 LinkPoint International, Inc.
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LFRET43 Reference Manual
DOWNLOAD PARAMETERS
DIAL STRING CODES SPECIFIC TO LP3000
The following table contains a list of codes and their uses for special telephone dialing
circumstances. These can be keyed directly into the locations reserved for entering telephone
numbers.
CODE
DESCRIPTION
ENTRY POSITION
Hypen: One (1) second pause
Where the pause is required
,
Comma: Two (2) second pause
Where the pause is required
Y
Additional dial tone required
Where the dial tone is
required
L
Location in dial string to open the dial tone listen
The point at which the
window
terminal needs to check for
tone
M
Indicates the presence of multiple terminals using
Anywhere in dial string
same phone; must be in dial string of each terminal
P
Used only when the ‘M’ code is supplied and there Where the “listening” is to
be enabled
is a dial prefix. When this code is present, the
“listening” of sound energy between tone digits is
suppressed until the position of the ‘P’ code is
reached. This code is used in the multi-terminal
same-line setup where a second dial tone is
produced after a dial prefix. If the ‘P’ code is not
used, then the second dial tone will cause supply
enough energy which may appear as if a different
terminal is dialing.
S
A ‘.2’ second pause
Where the pause is required
T
Listens for energy between dialing each digit. This Anywhere in dial string
is only used with the ‘M’ code.
Anywhere in dial string
U
If this character is NOT supplied anywhere in the
dial string, then a LINE STATUS TEST of ‘line
busy’ will cause a return code of ‘6’ to the
application, and a “no-dial-tone” condition will
return a ‘7’ to the application. If the ‘U’ code is
supplied in the dial string, then both “line busy”
and “no-dial-tone” conditions will return a ‘6’ to
the application, and ‘7’ will never be returned to
the application.
V
Suppresses LINE STATUS TEST
Anywhere in dial string
W
Skips dial tone requirement
Anywhere in dial string
X
Slow dial speed: 100 milliseconds on/off
Anywhere in dial string
 1999 LinkPoint International, Inc.
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LFRET43 Reference Manual
BASIC OPERATION
BASIC OPERATION
Transaction Keys
The LinkPoint 3000 has ten (10) transaction keys. Seven of these keys are located directly below
the terminal display and are labeled [VOID], [SALE], [ATM/DEBIT], [CHECK], [REVIEW],
[CLOSE], and [RETURN]. The other three transaction keys are located to the right of the
numbered keys, the [÷] (REPRINT/PRINT) key, [X] (AUTH ONLY) key, and the [-] (TKT
ONLY/OFFLINE) key. These ten keys are used to perform the various dedicated standard retail
transactions. Transactions can be initiated any time the terminal is in the idle state (i.e., displays
the READY message).
1.
Check the display for the READY message. If it is not displayed, press [CLEAR] to cancel the
current operation and display the READY message.
2.
Press the desired transaction key to begin the transaction.
3.
Follow the instructions given by the prompts on the display panel to complete the
transaction.
4.
Press [CLEAR] to return to the READY message when the transaction is completed (the
terminal is programmed to return to idle in one minute).
Using the Cardreader
1.
Check the display for the READY message. If it is not displayed, wait until the current
operation has ended and then press [CLEAR] to return to the READY message.
2.
Initiate the correct transaction type (i.e., press [SALE] to initiate a sale).
3.
Insert the credit or debit card into the rear of the cardreader slot with the magnetic stripe
facing down and away from the keypad (see Figure 9 on page 5).
4.
Slide the card through the slot without stopping. If the terminal beeps, check the position of
the magnetic stripe and slide the card through the slot again. If the beep persists, the card
may be damaged. Type the account number directly on the keypad.
5.
Complete the transaction by following the display messages.
The Calculator
The LinkPoint 3000 includes a built-in calculator capable of performing simple arithmetic
calculations. To access the calculator, from the idle prompt (READY message) press the desired
numeral and associated math symbols and press [ENTER] to obtain the result. For example, to
calculate the result of the sum of two plus two, press [2] [+] [2] [ENTER] and the terminal will
display the sum, in this case “4.” For a decimal point, please press the [*] key.
 1999 LinkPoint International, Inc.
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LFRET43 Reference Manual
LOCAL FUNCTIONS
LOCAL FUNCTIONS
Printer Enable/Disable
To enable or disable the printer follow the instructions outlined below.
Display Message
Operator Action
_____READY XXX
JAN-03-00_MON_12:00P
[▲]
[▲]
[▲]
Press [ENTER].
FUNCTION
Key in [4] [1] and press [ENTER].
_
[▲]
[▲]
[▲]
ENTER PASSWORD _
[▲]
[▲]
[▲]
If prompted, key in the password (the default is 123123) and
press [ENTER].
PRINTER ENABLE?
YES
NO
[▲]
[▲]
[▲]
Press the left [▲] key to enable the printer or press the right
[▲] key to disable the printer.
CHANGE ACCEPTED
Terminal returns to the idle prompt.
(optional)
[▲]
[▲]
[▲]
Dial Prefix (PABX)
To enter, view, or change the current PABX Dial Prefix that the terminal dials before connecting
with the host.
Display Message
Operator Action
_____READY XXX
JAN-03-00_MON_12:00P
[▲]
[▲]
[▲]
Press [ENTER].
FUNCTION
Key in [4] [2] and press [ENTER].
_
[▲]
[▲]
[▲]
ENTER PASSWORD _
[▲]
[▲]
[▲]
If prompted, key in the password (the default is 123123) and
press [ENTER].
(optional)
 1999 LinkPoint International, Inc.
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LFRET43 Reference Manual
LOCAL FUNCTIONS
Display Message
Operator Action
ENTER DIAL PREFIX
_
[▲]
[▲]
[▲]
Key in the necessary prefix for the terminal to dial out and press
[ENTER].
CHANGE ACCEPTED
Terminal returns to the idle prompt.
[▲]
[▲]
[▲]
Dial Suffix
To enter, view, or change any Dial Suffix. This would be used for situations in which a dial out
password is required, or when post-dial delays are necessary.
Display Message
Operator Action
_____READY XXX
JAN-03-00_MON_12:00P
[▲]
[▲]
[▲]
Press [ENTER].
FUNCTION
Key in [4] [3] and press [ENTER].
_
[▲]
[▲]
[▲]
ENTER PASSWORD _
[▲]
[▲]
[▲]
If prompted, key in the password (the default is 123123) and
press [ENTER].
ENTER DIAL SUFFIX
Key in the desired suffix for the terminal to dial and press
[ENTER].
(optional)
[▲]
[▲]
[▲]
CHANGE ACCEPTED
[▲]
[▲]
Terminal returns to the idle prompt.
[▲]
Demo Mode Enable/Disable
To enable/disable the terminal’s demonstration mode follow the procedures outlined below. The
demo mode enables users to experiment with the different LinkPoint 3000 features without
processing credit cards. To continue the demonstration after any message display, simply press
[ENTER].
Display Message
Operator Action
_____READY XXX
JAN-03-00_MON_12:00P
[▲]
[▲]
[▲]
Press [ENTER].
 1999 LinkPoint International, Inc.
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LFRET43 Reference Manual
LOCAL FUNCTIONS
Display Message
Operator Action
FUNCTION
[▲]
[▲]
Key in [4] [5] and press [ENTER].
_
[▲]
ENTER PASSWORD _
[▲]
[▲]
[▲]
If prompted, key in the password (the default is 123123) and
press [ENTER].
DEMO MODE
YES
[▲]
[▲]
Press the left [▲] key to enable the demo mode or press the
right [▲] key to disable the demo mode.
NO
[▲]
CHANGE ACCEPTED
[▲]
[▲]
Terminal returns to the idle prompt.
[▲]
Technical Specification Printout
This terminal function will print the terminal’s settings. To print the current technical
specifications follow the procedures outlined below.
Display Message
Operator Action
_____READY XXX
JAN-03-00_MON_12:00P
[▲]
[▲]
[▲]
Press [ENTER].
FUNCTION
Key in [4] [6] and press [ENTER].
[▲]
[▲]
__
[▲]
ENTER_PASSWORD__
[▲]
[▲]
[▲]
If prompted, key in the password (the default is 123123) and
press [ENTER].
(optional)
Batch Number Setting
To change the current batch number follow the procedures outlined below. This function should
be used only under proper supervision.
Display Message
Operator Action
_____READY XXX
JAN-03-00_MON_12:00P
[▲]
[▲]
[▲]
Press [ENTER].
 1999 LinkPoint International, Inc.
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LFRET43 Reference Manual
LOCAL FUNCTIONS
Display Message
Operator Action
FUNCTION
[▲]
Key in [4] [7] and press [ENTER].
__
[▲]
[▲]
CURRENT BATCH#: 0
[▲]
[▲]
Press [ENTER] to clear the batch.
[▲]
NEW BATCH # -_
[▲]
[▲]
Key in the new batch number (one digit, 0-9) and press [ENTER].
[▲]
BATCH # CHANGED_
[▲]
[▲]
Press [CLEAR] to return to the idle prompt.
[▲]
View Merchant ID, Device ID, Primary Phone/Change Phone Numbers and Device ID
To view only the programmed Merchant ID, Device ID and Primary Phone number.
Display Message
Operator Action
_____READY XXX
JAN-03-00_MON_12:00P
[▲]
[▲]
[▲]
Press [ENTER].
FUNCTION
Key in [4] [8] and press [ENTER].
__
[▲]
[▲]
[▲]
ENTER_PASSWORD__
[▲]
[▲]
[▲]
If prompted, key in the password (the default is 123123) and
press [ENTER].
MERCHANT ID
XXXXXXXXXXXXXX
[▲]
[▲]
[▲]
Press [ENTER] to continue.
DEVICE ID
XXXX_
[▲]
[▲]
Press [ENTER] to continue or to change, key in the new
1-4 digit ID and press [ENTER].
Note: This cannot be changed unless the batch is empty.
(optional)
[▲]
PRIMARY PHONE #_
XXXXXXX
[▲]
[▲]
[▲]
 1999 LinkPoint International, Inc.
Either key-in the new host phone number and press
[ENTER] or simply press [ENTER] to go to the next field.
This phone number can be changed even with an open
batch.
40
LFRET43 Reference Manual
LOCAL FUNCTIONS
Display Message
Operator Action
SECONDARY PHONE #_
XXXXXXX
[▲]
[▲]
[▲]
Either key-in the new host phone number and press
[ENTER] or simply press [ENTER] to go to the next field.
This phone number can be changed even with an open
batch.
PRIMARY CLOSE #
XXXXXXX
[▲]
[▲]
[▲]
Either key-in the new host phone number and press
[ENTER] or simply press [ENTER] to go to the next field.
This phone number can be changed even with an open
batch.
SECOND CLOSE PHONE #
Either key-in the new host phone number and press
[ENTER] or simply press [ENTER] to go to the next field.
This phone number can be changed even with an open
batch.
[▲]
[▲]
[▲]
Clear Batch
To clear the current batch follow the procedures outlined below.
Display Message
Operator Action
_____READY XXX
JAN-03-00_MON_12:00P
[▲]
[▲]
[▲]
Press [ENTER].
FUNCTION
Key in [4] [9] and press [ENTER].
[▲]
[▲]
__
[▲]
ENTER_PASSWORD__
[▲]
[▲]
[▲]
If prompted, key in the password (the default is 123123) and
press [ENTER].
PRESS ENTER_TO
CLEAR_BATCH_
[▲]
[▲]
[▲]
Press [ENTER] to clear the batch.
BATCH_CLEARED_
Press [CLEAR] to return to the idle prompt.
[▲]
[▲]
[▲]
 1999 LinkPoint International, Inc.
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LFRET43 Reference Manual
LOCAL FUNCTIONS
View Last Response From Host
To view the host response (approved, declined, etc.) from the most recent transaction, follow the
procedures below.
Display Message
Operator Action
_____READY XXX
JAN-03-00_MON_12:00P
[▲]
[▲]
[▲]
Press [ENTER].
FUNCTION
Key in [4] [0] and press [ENTER].
[▲]
[▲]
__
[▲]
LAST HOST REPSONSE:
Approved XXXXXX
[▲]
[▲]
[▲]
Press [CLEAR] after reviewing this information.
 1999 LinkPoint International, Inc.
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LFRET43 Reference Manual
STANDARD KEY OPERATIONS
STANDARD KEY OPERATIONS
Retail transactions are transactions that all personnel can perform. These transactions include
Sale, Debit Sale, Return, Void, Ticket Only/Offline, Authorization Only, and Close Batch.
Standard Retail Credit and Debit card, Direct Marketing, and Purchasing Card program are
supported.
The LinkPoint 3000 READY message estimates the number of transactions that can be performed
before the batch is full. For example, READY 30 indicates there is space to store approximately 30
more transactions in the current batch. Overflowing the terminal with transactions can
compromise data integrity.
When the memory is full, the screen displays “BATCH FULL-PLS CLOSE” and no further
transactions can be stored until the batch is closed and the memory is cleared from the terminal.
This is a safety feature that advises the merchant to close the batch when the batch is almost full.
The procedures for each transaction type include most optional prompts. These options are
designated with the note “(optional)” directly below the displayed message. Depending on the
user’s needs, the features might either be enabled or disabled.
Key Name
Explanation
[SALE]
Obtains credit card authorization and captures the transaction for later
deposit.
[ATM/DEBIT]
Obtains ATM/Debit card authorization and captures the transaction for
later deposit.
[RETURN]
Initiates a return/credit.
[X] (AUTH ONLY)
Used to authorize a transaction without ticket capture.
[−] (TKT ONLY/OFFLINE)
Captures a previously authorized transaction.
[VOID]
Voids any captured transaction in an open batch.
[REVIEW]
Used to review or print information about captured transaction details
and/or totals prior to batch close.
[÷] (REPRINT/PRINT)
Prints a duplicate copy of a captured transaction.
[CLOSE]
Closes the terminal batch and initiates the deposit of funds.
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STANDARD KEY OPERATIONS
SALE
A sale is a monetary transaction that transfers funds from a cardholder’s credit line to the
merchant’s bank account. This transaction is the normal procedure used to authorize and capture
a credit card sale for deposit.
Retail Credit Card Sale — Swipe
Display Message
Operator Action
_____READY XXX
JAN-03-00_MON_12:00P
[▲]
[▲]
[▲]
Slide the card through the cardreader.
ENTER PASSWORD -
If prompted, key in the password (the default is 123123) and
press [ENTER].
[▲]
[▲]
(optional)
[▲]
ENTER LAST 4 DIGITS
_
[▲]
[▲]
[▲]
Key in the last four digits of the account number and press
[ENTER].
(optional)
XXXXXXXXXXXX
[▲]
[▲]
[▲]
The swiped card number displays for approximately 2
seconds.
(optional)
OPERATOR ID?
[▲]
[▲]
(optional)
_
[▲]
Key in the operator ID (up to four alphanumeric characters)
and press [ENTER] OR simply press [ENTER] to skip
this field.
AMOUNT OF SALE?
$0.00
[▲]
[▲]
[▲]
Key in the amount of the sale without the decimal, then press
[ENTER].
INVOICE NUMBER?
_
[▲]
[▲]
[▲]
Key in the invoice number (up to eight alphanumeric
characters) and press [ENTER] OR simply press [ENTER]
to skip this field.
(optional)
Terminal displays several
messages
AUTH/TKT XXXXXX
[▲]
[▲]
[▲]
Please wait— the terminal is communicating with the host
computer.
When the transaction is approved, the printer (if available)
prints a receipt of the transaction. After printing stops, press
[CLEAR] to return to the READY message.
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STANDARD KEY OPERATIONS
Credit Card Sale — Manual Entry
Display Message
Operator Action
_____READY XXX
JAN-03-00_MON_12:00P
[▲]
[▲]
[▲]
Press the key labeled [SALE].
ENTER PASSWORD -
If prompted, key in the password (the default is 123123) and
press [ENTER].
(This prompt is optional.)
[▲]
[▲]
(optional)
[▲]
SALE:
ENTER ACCOUNT #
[▲]
[▲]
[▲]
Key in the cardholder’s account number and press [ENTER].
EXPIRY DATE? (MMYY)
MM/YY
[▲]
[▲]
[▲]
Key in the four-digit expiration date using two digits each for
month and year (e.g., 0999 for September 1999) then press
[ENTER].
IMPRINT REQUIRED..
IF CARD IS PRESENT!!
[▲]
[▲]
[▲]
If a card is present, make an imprint of the card with a
manual imprinter.
OPERATOR ID?
Key in the Operator ID (up to four alphanumeric characters)
and press [ENTER] OR simply press [ENTER] to skip this
field.
[▲]
[▲]
(optional)
_
[▲]
AMOUNT OF SALE?
$0.00
[▲]
[▲]
[▲]
Key in the amount of the sale without the decimal and press
[ENTER].
INVOICE NUMBER?
_
[▲]
[▲]
[▲]
Key in the invoice number (up to eight alphanumeric
characters) and press [ENTER] OR simply press [ENTER]
to skip this field.
(optional)
Terminal displays several
messages
AUTH/TKT XXXXXX
[▲]
[▲]
[▲]
Please wait— the terminal is communicating with the host
computer.
When the transaction is approved, the printer (if available)
prints a receipt of the transaction. After printing stops, press
[CLEAR] to return to the READY message.
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STANDARD KEY OPERATIONS
The finished credit card Sale receipt will look like this:
-Transaction type specification
SALE RECEIPT
-Customized header (up to 6 lines)
RETAIL STORE
CROSSROADS MEGA-MALL
123 MAIN STREET
ANYWHERE, USA 12345
PHONE: (XXX) XXX-XXXX
FAX: (XXX) XXX-XXXX
Merch ID: XXXXXXXXXXXXXXXX
Terminal ID: XXXX
-Merchant ID
-Terminal ID
Item:001 VISA SALE: / SWIPED
Acct: XXXXXXXXXXXXXX EXP: 1299
JOHN DOE
Invoice XXXXXXXX
OP ID: XXXX
-Item #, card and trans. type, entry method
-Card number, expiration date
-Cardholder name (if magnetic stripe read)
-Invoice #; Operator ID (optional)
AMOUNT:
$
120.00
X______________________________________________
JOHN DOE
I AGREE TO PAY THE ABOVE AMOUNT ACCORDING
TO CARD ISSUER AGREEMENT
(MERCHANT AGREEMENT IF RETURN)
-Purchase amount
-Cardholder’s signature
-Cardholder’s name (prints if card is swiped)
-Customized cardholder agreement
-Custom message
THANK YOU FOR SHOPPING HERE!
COME AGAIN!
-Date, day, and time of transaction
-Response from host
Date: 01/03/00 Day: Mon Time: 12:00P
Response: AUTH/TKT XXXXXX
TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER
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STANDARD KEY OPERATIONS
Credit Card Sale — Manual Entry With AVS prompts
The Address Verification Service (AVS) provides the Direct Marketing merchant with one
measure of security by verifying that the account number presented actually belongs to the
individual who is placing the order.
Display Message
Operator Action
READY XXX
JAN-03-00_MON_12:00P
[▲]
[▲]
[▲]
Press the key labeled [SALE].
ENTER PASSWORD -
If prompted, key in the password (the default is 123123) and
press [ENTER].
(This prompt is optional.)
[▲]
[▲]
(optional)
[▲]
SALE:
ENTER ACCOUNT #
[▲]
[▲]
[▲]
Key in the cardholder’s account number and press [ENTER].
EXPIRY DATE? (MMYY)
MM/YY
[▲]
[▲]
[▲]
Key in the four-digit expiration date using two digits each for
month and year (e.g., 0999 for September 1999) then press
[ENTER].
IMPRINT REQUIRED..
IF CARD IS PRESENT!!
[▲]
[▲]
[▲]
If a card is present, make an imprint of the card with a
manual imprinter.
OPERATOR ID?
Key in the operator ID (up to four alphanumeric characters)
and press [ENTER] OR simply press [ENTER] to skip this
field.
[▲]
[▲]
(optional)
_
[▲]
AMOUNT OF SALE?
$0.00
[▲]
[▲]
[▲]
Key in the amount of the sale without the decimal and press
[ENTER].
AVS ADDRESS
Key in the customer’s numeric address (up to 5-digits) and
press [ENTER].
[▲]
[▲]
[▲]
AVS ZIP
[▲]
[▲]
[▲]
ORDER NUMBER
[▲]
[▲]
Key in the customer’s 5- or 9-digit zip code and press
[ENTER]. For example, to enter the address “123 Main St. #4,”
key in “1234.”
Key in order number (up to 25 alphanumeric characters)
[ENTER].
[▲]
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Display Message
Operator Action
INVOICE NUMBER?
_
[▲]
[▲]
[▲]
Key in the invoice number (up to eight alphanumeric
characters) and press [ENTER] OR simply press [ENTER]
to skip this field.
(optional)
Terminal displays several
messages
AUTH/TKT XXXXXX Y
[▲]
[▲]
[▲]
Please wait— the terminal is communicating with the host
computer.
When the transaction is approved, the terminal displays the
authorization and AVS codes and the printer (if available)
prints a receipt of the transaction. Press [CLEAR] to return to
the idle prompt.
Address Verification Service (AVS) Response Code Definitions
A
E
N
R
S
Address Match Only
Not eligible for AVS
No Match
Retry, System Unavailable
Service Not Supported
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U
W
X
Y
Z
48
Address Information Not Available
9-digit Zip Code OK
Exact Match
Exact Match
5-digit Zip Code OK
LFRET43 Reference Manual
STANDARD KEY OPERATIONS
The finished Sales receipt with AVS will look like this:
-Transaction type specification
SALE RECEIPT
-Customized header (up to 6 lines)
MAIL ORDER INC
123 MAIN STREET
ANYWHERE, USA 12345
PHONE: (XXX) XXX-XXXX
FAX: (XXX) XXX-XXXX
Merch ID: XXXXXXXXXXXXXXXX
Terminal ID: XXXX
-Merchant ID
-Terminal ID
Item: 001 VISA SALE / KEYED
Acct: XXXXXXXXXXXXXX EXP: 1299
Order Number: 1234567890
-Item #, card & trans type, entry method
-Card number, expiration date
-Order #
AVS Address: 12345
AVS Zip Code: 90210
-AVS numeric address information
-AVS Zip Code
AMOUNT:
$
-Purchase amount
120.00
X______________________________________________
Signature
I AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO
CARD ISSUER AGREEMENT
(MERCHANT AGREEMENT IF RETURN)
-Cardholder’s signature
-Cardholder agreement
-Custom message
THANK YOU FOR SHOPPING HERE!
COME AGAIN!
-Date, day, and time of transaction
-Response from host terminal
-AVS Response description
-Transaction ID, Authorization
Characteristic Indicator
Date: 01/03/00 Day: Mon Time: 12:00P
Response: AUTH/TKT XXXXXX Y
AVS: Exact Match
TID: 123456789012345 ACI: V
TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER
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STANDARD KEY OPERATIONS
Sale: Purchasing Card — Card Swipe
Display Message
Operator Action
_____READY XXX
JAN-03-00_MON_12:00P
[▲]
[▲]
[▲]
Slide the card through the cardreader.
ENTER PASSWORD -
If prompted, key in the password (the default is 123123) and
press [ENTER].
(This prompt is optional.)
[▲]
[▲]
(optional)
[▲]
ENTER LAST 4 DIGITS
_
[▲]
[▲]
[▲]
XXXXXXXXXXXX
[▲]
[▲]
[▲]
Key in the last four digits of the account number and press
[ENTER].
The swiped card number displays for approximately 2
seconds.
(optional)
OPERATOR ID?
[▲]
[▲]
(optional)
_
[▲]
Key in the Operator ID (up to four alphanumeric characters)
and press [ENTER] OR simply press [ENTER] to skip
this field.
AMOUNT OF SALE?
$0.00
[▲]
[▲]
[▲]
Key in the amount of the sale without the decimal, then press
[ENTER].
TAX AMOUNT?
Key in the tax amount without the decimal, then press
[ENTER]. THIS IS A REQUIRED FIELD FOR PURCHASING
CARDS.
[▲]
[▲]
$0.00
[▲]
CUSTOMER CODE
_
[▲]
[▲]
[▲]
Key in the Customer Code (up to 25 alphanumeric
characters) as provided by the purchasing agent and press
[ENTER THIS IS A REQUIRED FIELD FOR PURCHASING
CARDS.
INVOICE NUMBER?
_
[▲]
[▲]
[▲]
Key in the invoice number (up to eight digits) and press
[ENTER] OR simply press [ENTER] to skip this field.
(optional)
Terminal displays several
messages
Please wait—the terminal is communicating with the host
computer.
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STANDARD KEY OPERATIONS
Display Message
Operator Action
AUTH/TKT XXXXXX
[▲]
[▲]
[▲]
When the transaction is approved, the printer (if available)
prints a receipt of the transaction. After printing stops, press
[CLEAR] to return to the READY message.
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Sale: Purchasing Card — Manual Entry
Display Message
Operator Action
_____READY XXX
JAN-03-00_MON_12:00P
[▲]
[▲]
[▲]
Press the key labeled [SALE].
ENTER PASSWORD -
If prompted, key in the password (the default is 123123) and
press [ENTER].
(This prompt is optional.)
[▲]
[▲]
(optional)
[▲]
SALE:
ENTER ACCOUNT #
[▲]
[▲]
[▲]
Key in the cardholder’s account number and press [ENTER].
EXPIRY DATE? (MMYY)
MM/YY
[▲]
[▲]
[▲]
Key in the four-digit expiration date using two digits each for
month and year (e.g., 0999 for September 1999) then press
[ENTER].
IMPRINT REQUIRED..
IF CARD IS PRESENT!!
[▲]
[▲]
[▲]
If a card is present, make an imprint of the card with a
manual imprinter.
OPERATOR ID?
Key in the Operator ID (up to four alphanumeric characters)
and press [ENTER] OR simply press [ENTER] to skip this
field.
[▲]
[▲]
(optional)
_
[▲]
AMOUNT OF SALE?
$0.00
[▲]
[▲]
[▲]
Key in the amount of the sale without the decimal and press
[ENTER].
TAX AMOUNT?
Key in the tax amount without the decimal, then press
[ENTER]. THIS IS A REQUIRED FIELD FOR PURCHASING
CARDS.
[▲]
[▲]
$0.00
[▲]
CUSTOMER CODE
_
[▲]
[▲]
[▲]
Key in the Customer Code (up to 25 alphanumeric
characters) as provided by the purchasing agent and press
[ENTER THIS IS A REQUIRED FIELD FOR PURCHASING
CARDS.]
INVOICE NUMBER?
_
[▲]
[▲]
[▲]
Key in the invoice number (up to eight digits) and press
[ENTER] OR simply press [ENTER] to skip this field.
(optional)
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STANDARD KEY OPERATIONS
Terminal displays several
messages
Please wait — the terminal is communicating with the host
computer.
Display Message
Operator Action
AUTH/TKT XXXXXX
When the transaction is approved, the printer (if available)
prints a receipt of the transaction. After printing stops, press
[CLEAR] to return to the READY message.
[▲]
[▲]
[▲]
The finished Purchasing Card Sale receipt will look like this:
-Transaction type specification
SALE RECEIPT
-Customized header (up to 6 lines)
RETAIL STORE
CROSSROADS MEGA-MALL
123 MAIN STREET
ANYWHERE, USA 12345
PHONE: (XXX) XXX-XXXX
FAX: (XXX) XXX-XXXX
Merch ID: XXXXXXXXXXXXXXXX
Terminal ID: XXXX
-Merchant ID
-Terminal ID
Item:001 VISA SALE: / KEYED
Acct: XXXXXXXXXXXXXX EXP: 12/00
JOHN DOE
Invoice XXXXXXXX
OP ID: XXXX
CUSTOMER CODE: 01234567890123456789012345
-Item #, card and trans. type, entry method
-Card number, expiration date
-Cardholder name (if magnetic stripe read)
-Invoice #; Operator ID (optional)
-Customer code (up to 25 characters)
AMOUNT
TAX
$
$
- Amount (before tax)
- Sales tax amount
TOTAL
$
120.00
9.00
======
129.00
X______________________________________________
JOHN DOE (Signature)
I AGREE TO PAY THE ABOVE AMOUNT ACCORDING
TO CARD ISSUER AGREEMENT
(MERCHANT AGREEMENT IF RETURN)
THANK YOU FOR SHOPPING HERE!
COME AGAIN!
-Total purchase amount (with tax)
-Cardholder’s signature
-Cardholder’s name (prints if card is swiped)
-Customized cardholder agreement
-Custom message
-Date, day, and time of transaction
-Response from host
Date: 01/03/00 Day: Mon Time: 12:00P
Response: AUTH/TKT XXXXXX
TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER
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STANDARD KEY OPERATIONS
ATM/DEBIT CARD SALE
ATM/Debit is a monetary function that transfers funds from the Cardholder’s ATM/Debit
account to the Merchant’s bank account.
Card swipe via terminal (with a PINpad 101/1000)
Display Message
Operator Action
_____READY XXX
JAN-03-00_MON_12:00P
[▲]
[▲]
[▲]
Press the key labeled [ATM/DEBIT].
ENTER PASSWORD [▲]
[▲]
(optional)
[▲]
AMOUNT OF SALE?
[▲]
[▲]
CASH BACK?
YES
[▲]
[▲]
(optional)
$0.00
[▲]
NO
[▲]
If prompted, key in the password (the default is 123123) and
press [ENTER].
(This prompt is optional.)
Key in the amount of the sale without the decimal and press
[ENTER].
Press the left [▲] key if the cardholder wants cash back
or press the right [▲] key if the cardholder does not
want cash back.
CASH BACK AMOUNT?
$0.00
[▲]
[▲]
[▲]
If YES was selected, enter the amount of cash to be given
back to the cardholder and press [ENTER].
SWIPE CARD
Advises for the card to be swiped on the terminal.
(optional)
[▲]
[▲]
[▲]
OPERATOR ID?
[▲]
[▲]
(optional)
_
[▲]
WAITING FOR PIN
[▲]
[▲]
Key in the Operator ID (up to four alphanumeric characters)
and press [ENTER] OR simply press [ENTER] to skip this
field.
No operator action required as the terminal displays this
message.
[▲]
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STANDARD KEY OPERATIONS
PINpad 101/1000 Display
TOTAL $0.00
ENTER PIN
PUSH ∨ENTER∨
Cardholder instructions
No operator action required as the PINpad scrolls the three
display messages to the left. The first message being the total
amount of the sale.
The customer should then enter his/her PIN number on the
PINpad.
Completing the instructions on the PINpad, the customer
should press [ENTER].
Terminal Display
Operator Action
INVOICE NUMBER?
_
[▲]
[▲]
[▲]
Key in the invoice number (up to eight digits) and press
[ENTER] OR simply press [ENTER] to skip this field.
(optional)
Terminal displays several
messages
AUTH/TKT XXXXXX
[▲]
[▲]
[▲]
Please wait—the terminal is communicating with the host
computer.
When the transaction is approved, the printer prints a receipt
of the transaction. After printing stops, press [CLEAR] to
return to the READY message.
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STANDARD KEY OPERATIONS
Card swipe via the PIN pad (PINpad 201/2000)
Display Message
Operator Action
_____READY XXX
JAN-03-00_MON_12:00P
[▲]
[▲]
[▲]
Press the key labeled [ATM/DEBIT].
ENTER PASSWORD -
If prompted, key in the password (the default is 123123) and
press [ENTER].
(This prompt is optional.)
[▲]
[▲]
(optional)
[▲]
AMOUNT OF SALE?
[▲]
[▲]
CASH BACK?
YES
[▲]
[▲]
(optional)
$0.00
[▲]
NO
[▲]
Key in the amount of the sale without the decimal and press
[ENTER].
Press the left [▲] key, if the cardholder wants cash back,
or press the right [▲] key, if the cardholder does not
want cash back.
CASH BACK AMOUNT?
$0.00
[▲]
[▲]
[▲]
If YES was selected, enter the amount of cash to be given
back to the cardholder and press [ENTER].
OPERATOR ID?
Key in the Operator ID (up to four alphanumeric characters)
and press [ENTER]; OR simply press [ENTER] to skip this
field.
(optional)
[▲]
[▲]
_
[▲]
Customer swipes card
_
[▲]
[▲]
[▲]
Instruct the customer to swipe their ATM/Debit card
through the PINpad.
PINpad 201 or 3000 Display
Cardholder instructions
SWIPE CARD
Customer swipes card through the cardreader of the PINpad
device.
PROCESSING
No action necessary as these display messages flash.
PIN PAD
TOTAL $0.00
ENTER PIN, PUSH #
PROCESSING
The customer should enter his/her PIN number and push #
as the two messages to the left alternate on the display panel
of the PINpad device.
No customer action as these messages display.
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STANDARD KEY OPERATIONS
PINpad 201 or 3000 Display
Cardholder instructions
THANK YOU
Terminal Display
Operator Action
INVOICE NUMBER?
_
[▲]
[▲]
[▲]
Key in the invoice number (up to eight digits) and press
[ENTER] OR simply press [ENTER] to skip this field.
(optional)
Terminal displays several
messages
AUTH/TKT XXXXXX
[▲]
[▲]
[▲]
Please wait— the terminal is communicating with the host
computer.
When the transaction is approved, the printer prints a receipt
of the transaction. After printing stops, press [CLEAR] to
return to the READY message.
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STANDARD KEY OPERATIONS
The finished ATM/Debit sales receipt will look like this:
ATM/DEBIT SALE RECEIPT
-Transaction type specification
RETAIL STORE
CROSSROADS MEGA-MALL
123 MAIN STREET
ANYWHERE, USA 12345
PHONE: (XXX) XXX-XXXX
FAX: (XXX) XXX-XXXX
-Customized header (up to 6 lines)
Merch ID: XXXXXXXXXXXXXXXX
Terminal ID: XXXX
-Customer ID
-Terminal ID
Item:002 ATM/DEBIT SALE
Acct: XXXXXXXXXX1234 Exp: 12/00
-Item #, card and tran. Type
-Card number, expiration date
Invoice XXXXXXXX
-Invoice # and Operator ID (optional)
OP ID: XXXX
AMOUNT
CASH BACK
TRANSACTION FEE
$
$
$
TOTAL:
$
120.00
20.00
0.00
=======
140.00
I AGREE TO PAY THE ABOVE AMOUNT ACCORDING
TO CARD ISSUER AGREEMENT
(MERCHANT AGREEMENT IF RETURN)
-Purchase amount
-Cash back amount (optional)
-Transaction fee(optional)
-Total sale amount.
-Customized cardholder agreement
-Custom message
THANK YOU FOR SHOPPING HERE!
COME AGAIN!
-Date, day, and time of transaction
-Response from host
Date: 01/03/00 Day: Mon Time: 12:00P
Response: AUTH/TKT XXXXXX
TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER
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STANDARD KEY OPERATIONS
RETURN
A Return is a monetary transaction used to reverse a previous day’s or batch’s transaction and
initiate a credit to the cardholder’s account.
Credit Card Return — Swipe
Display Message
Operator Action
_____READY XXX
JAN-03-00_MON_12:00P
[▲]
[▲]
[▲]
Press the key labeled [RETURN].
ENTER PASSWORD -
If prompted, key in the password (the default is 123123) and
press [ENTER].
(This prompt is optional.)
[▲]
[▲]
(optional)
[▲]
RETURN:
ENTER ACCOUNT #
[▲]
[▲]
[▲]
Slide the card through the cardreader.
ENTER LAST 4 DIGITS
_
[▲]
[▲]
[▲]
Key in the last four digits of the account number and press
[ENTER].
(optional)
XXXXXXXXXXXX
[▲]
[▲]
[▲]
Please wait a few seconds while the terminal displays the
card number.
(optional)
OPERATOR ID?
[▲]
[▲]
(optional)
_
[▲]
Key in the Operator ID (up to four alphanumeric characters)
and press [ENTER] OR simply press [ENTER] to skip this
field.
RETURN AMOUNT?
$0.00
[▲]
[▲]
[▲]
Key in the amount of the return without the decimal, then
press [ENTER].
TAX AMOUNT?
Key in the tax amount without the decimal, then press
[ENTER]. THIS IS A REQUIRED FIELD FOR PURCHASING
CARDS.
[▲]
[▲]
(optional)
$0.00
[▲]
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STANDARD KEY OPERATIONS
Display Message
Operator Action
CUSTOMER CODE
_
[▲]
[▲]
[▲]
Key in the Customer Code (up to 25 alphanumeric
characters) as provided by the purchasing agent and press
[ENTER ]. THIS IS A REQUIRED FIELD FOR PURCHASING
CARDS.
INVOICE NUMBER?
_
[▲]
[▲]
[▲]
Key in the invoice number (up to eight alphanumeric
characters) and press [ENTER] OR simply press [ENTER]
to skip this field.
ACCEPTED XXX
When the transaction is accepted, the printer (if available)
prints a receipt of the transaction. After printing stops, press
[CLEAR] to return to the READY message.
(optional)
(optional)
[▲]
[▲]
[▲]
Credit Card Return — Manual Entry
Display Message
Operator Action
_____READY XXX
JAN-03-00_MON_12:00P
[▲]
[▲]
[▲]
Press the key labeled [RETURN].
ENTER PASSWORD -
If prompted, key in the password (the default is 123123) and
press [ENTER].
(This prompt is optional.)
[▲]
[▲]
(optional)
[▲]
RETURN:
ENTER ACCOUNT #
[▲]
[▲]
[▲]
Key in the cardholder’s account number and press [ENTER].
EXPIRY DATE? (MMYY)
MM/YY
[▲]
[▲]
[▲]
Key in the four-digit expiration date using two digits each for
month and year (e.g., 0999 for September 1999) then press
[ENTER].
IMPRINT REQUIRED..
IF CARD IS PRESENT!!
[▲]
[▲]
[▲]
If a card is present, make an imprint of the card with a
manual imprinter.
OPERATOR ID?
Key in the Operator ID (up to four alphanumeric characters)
and press [ENTER] OR simply press [ENTER] to skip this
field.
[▲]
[▲]
(optional)
_
[▲]
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Display Message
Operator Action
RETURN AMOUNT?
$0.00
[▲]
[▲]
[▲]
Key in the amount of the return without the decimal and
press[ENTER].
TAX AMOUNT?
Key in the tax amount without the decimal, then press
[ENTER]. THIS IS A REQUIRED FIELD FOR PURCHASING
CARDS.
[▲]
[▲]
$0.00
[▲]
CUSTOMER CODE
_
[▲]
[▲]
[▲]
Key in the Customer Code (up to 25 alphanumeric
characters) as provided by the purchasing agent and press
[ENTER]. THIS IS A REQUIRED FIELD FOR PURCHASING
CARDS.
INVOICE NUMBER?
_
[▲]
[▲]
[▲]
Key in the invoice number (up to eight alphanumeric
characters) and press [ENTER] OR simply press [ENTER]
to skip this field.
ACCEPTED XXX
When the transaction is approved, the printer (if available)
prints a receipt of the transaction. After printing stops, press
[CLEAR] to return to the READY message.
(optional)
[▲]
[▲]
[▲]
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The finished Return receipt will look like this:
-Transaction type specification
RETURN RECEIPT
-Customized header (up to 6 lines)
RETAIL STORE
CROSSROADS MEGA-MALL
123 MAIN STREET
ANYWHERE, USA 12345
PHONE: (XXX) XXX-XXXX
FAX: (XXX) XXX-XXXX
Merch ID: XXXXXXXXXXXXXXXX
Terminal ID: XXXX
-Merchant ID
-Terminal ID
Item:003 VISA RTRN / SWIPED
Acct: XXXXXXXXXXXXXX EXP: 12/00
JOHN DOE
Invoice XXXXXXXX
OP ID: XXXX
CUSTOMER CODE: 01234567890123456789012345
-Item #, card, tran. type, entry method
-Card number, Expiration date
-Cardholder name (if card swiped)
- Invoice # and Operator ID (optional)
-Customer Code (for Purchasing Card
transactions
-Amount of sale
-Tax amount (required for Purchasing
Card transactions)
-Total Purchase amount
AMOUNT
TAX
$
$
TOTAL
$
120.00
9.00
======
129.00
X_______________________________________________
JOHN DOE (Signature)
-Cardholder’s signature
-Cardholder’s name (if card swiped)
I AGREE TO PAY THE ABOVE AMOUNT ACCORDING
TO CARD ISSUER AGREEMENT
(MERCHANT AGREEMENT IF RETURN)
-Customized cardholder agreement
-Custom message
THANK YOU FOR SHOPPING HERE!
COME AGAIN!
-Date, day, and time of transaction
-Response from host
Date: 01/03/00 Day: Mon Time: 12:05P
Response: ACCEPTED 003
TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER
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STANDARD KEY OPERATIONS
ATM / DEBIT CARD RETURN
An ATM/Debit Return is a monetary function that transfers funds from the merchant’s bank
account to the cardholder’s account. A PINpad and a printer are required to process an
ATM/Debit card. THIS TRANSACTION IS DISABLED AS THE DEFAULT, DUE TO
RESTRICTIONS PLACED BY MANY REGIONAL POS DEBIT NETWORKS.
Swipe Only (Manual entry of Debit cards is not allowed.)
Display Message
Operator Action
READY XXX
JAN-03-00_MON_12:00P
[▲]
[▲]
[▲]
ENTER PASSWORD [▲]
[▲]
[▲]
(optional)
RETURN:
CREDIT
[▲]
[▲]
DEBIT
[▲]
Press the key labeled [RETURN].
If prompted, key in the password (the default is 123123) and
press [ENTER].
(This prompt is optional.)
Select the right [▲] key for Debit. (This screen displays
only when Debit Card Returns are enabled)
ENTER OPERATOR ID
_
[▲]
[▲]
[▲]
Key in the Operator ID (up to four alphanumeric
Characters) and press [ENTER] OR simply press
[ENTER] to skip this field.
RETURN AMOUNT?
Key in the amount of the sale without the decimal and
press [ENTER].
(optional)
[▲]
[▲]
$0.00
[▲]
SWIPE CARD
[▲]
[▲]
Slide card through the cardreader.
[▲]
WAITING FOR PIN
[▲]
[▲]
No operator action required as the terminal displays this
message.
[▲]
PINpad Display
Cardholder Instructions
TOTAL $0.00
[▲]
[▲]
[▲]
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No operator action required as the PINpad scrolls the
three display messages to the left. The first message is
the total amount of the sale.
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PINpad 101 or 1000 Display
Cardholder instructions
ENTER PIN
The customer should then enter his/her PIN on the
PINpad.
[▲]
[▲]
[▲]
PUSH ∨ENTER∨
[▲]
[▲]
Completing the instructions on the PINpad, the customer
should press [ENTER].
[▲]
Display Message
Operator Action
INVOICE NUMBER?
Key in the guest check number and press [ENTER].
(This is an optional prompt.)
[▲]
[▲]
(optional)
[▲]
PLEASE WAIT...
[▲]
[▲]
[▲]
RETURN XXXXXX
[▲]
[▲]
Please wait as the terminal communicates with the host
computer.
[▲]
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When the transaction is approved, the printer prints a
receipt of the transaction. Press [CLEAR] to return to
the idle prompt.
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The finished ATM/Debit Return receipt will look like this:
-Transaction type specification
ATM/DEBIT RECEIPT
-Customized header (up to 6 lines)
RETAIL
CROSSROADS MEGA-MALL
123 MAIN STREET
ANYWHERE, USA 12345
PHONE: (XXX) XXX-XXXX
FAX: (XXX) XXX-XXXX
Merch ID: XXXXXXXXXXXXXXXX
Terminal ID: XXXX
-Merchant ID
-Terminal ID
Item:999 ATM/DEBIT RTRN
Acct: XXXXXXXXXXNNNN
EXP: 12/00
-Item #, card & trans type
-Card number, expiration date
Invoice ID: XXXXX
-Operator ID (optional), Invoice ID
(optional)
AMOUNT
Operator ID: XXXX
$
- Return amount
120.00
I AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO
CARD ISSUER AGREEMENT
(MERCHANT AGREEMENT IF RETURN)
-Cardholder agreement
-Custom message
COME AGAIN!
-Date, day, and time of transaction
-Response from host
Date: 01/03/00 Day: Mon Time: 12:00P
Response: RETURN XXXXXX
TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER
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STANDARD KEY OPERATIONS
AUTHORIZATION ONLY
An Authorization Only is a nonmonetary function that checks the availability of the cardholder’s
credit and reserves the authorized amount without actually charging the cardholder. Follow the
steps below to authorize a transaction without ticket data capture. After obtaining an
authorization only, a TICKET ONLY/OFFLINE transaction must be performed in order to
capture and deposit the transaction.
Authorization Only — Card Swipe
Display Message
Operator Action
_____READY XXX
JAN-03-00_MON_12:00P
[▲]
[▲]
[▲]
Press the [X] key labeled [AUTH ONLY].
ENTER PASSWORD -
If prompted, key in the password (the default is 123123) and
press [ENTER].
(This prompt is optional.)
[▲]
[▲]
(optional)
[▲]
AUTH ONLY:
ENTER ACCOUNT #
[▲]
[▲]
[▲]
Slide the card through the cardreader.
ENTER LAST 4 DIGITS
_
[▲]
[▲]
[▲]
Key in the last four digits of the account number and press
[ENTER].
(optional)
XXXXXXXXXXXX
[▲]
[▲]
[▲]
Please wait a few seconds while terminal displays card
number.
(optional)
AMOUNT OF SALE?
$0.00
[▲]
[▲]
[▲]
Terminal displays several
messages
APPROVED XXXXXX
[▲]
[▲]
[▲]
Key in the amount of the sale without the decimal, then
press [ENTER].
Please wait— the terminal is communicating with the host
computer.
When the transaction is accepted, the printer (if available)
prints a receipt of the transaction. After printing stops, press
[CLEAR] to return to the READY message.
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Authorization Only — Manual Entry
Display Message
Operator Action
_____READY XXX
JAN-03-00_MON_12:00P
[▲]
[▲]
[▲]
Press the key labeled [AUTH ONLY].
ENTER PASSWORD -
If prompted, key in the password (the default is 123123) and
press [ENTER].
(This prompt is optional.)
[▲]
[▲]
(optional)
[▲]
AUTH ONLY:
ENTER ACCOUNT #
[▲]
[▲]
[▲]
Key in the cardholder’s account number and press [ENTER].
EXPIRY DATE? (MMYY)
MM/YY
[▲]
[▲]
[▲]
Key in the four-digit expiration date using two digits each for
month and year (e.g., 0999 for September 1999) then press
[ENTER].
IMPRINT REQUIRED..
IF CARD IS PRESENT!!
[▲]
[▲]
[▲]
If a card is present, make an imprint of the card with a
manual imprinter.
AMOUNT OF SALE?
$0.00
[▲]
[▲]
[▲]
Key in the amount of the sale without the decimal and press
[ENTER].
Terminal displays several
messages
APPROVED XXXXXX
[▲]
[▲]
[▲]
Please wait—the terminal is communicating with the host
computer.
When the transaction is approved, the printer (if available)
prints a receipt of the transaction. After printing stops, press
[CLEAR] to return to the READY message.
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The finished Auth Only receipt will look like this:
AUTH ONLY RECEIPT
THIS TRANSACTION IS NOT A COMPLETE SALE
-Transaction type specification
-Customized header (up to 6 lines)
RETAIL STORE
CROSSROADS MEGA-MALL
123 MAIN STREET
ANYWHERE, USA 12345
PHONE: (XXX) XXX-XXXX
FAX: (XXX) XXX-XXXX
Merch ID: XXXXXXXXXXXXXXXX
Terminal ID: XXXX
-Merchant ID
-Terminal ID
VISA AUTH ONLY / SWIPED
Acct: XXXXXXXXXXXXXX EXP: 12/00
JOHN DOE
-Card type, tran. type, entry method
-Card number, Expiration date
-Cardholder name (if card is swiped)
AMOUNT:
$
-Purchase amount
12.00
X_______________________________________________
JOHN DOE
I AGREE TO PAY THE ABOVE AMOUNT ACCORDING
TO CARD ISSUER AGREEMENT
(MERCHANT AGREEMENT IF RETURN)
-Cardholder’s signature
-Cardholder’s name (if card is swiped)
-Customized cardholder agreement
-Custom message
THANK YOU FOR SHOPPING HERE!
COME AGAIN!
-Date, day, and time of transaction
-Response from host
Date: 01/03/00 Day: Mon Time: 12:00P
Response: APPROVED XXXXXX
TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER
Authorization Only — Manual Entry With AVS
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Display Message
Operator Action
READY XXX
JAN-03-00_MON_12:00P
[▲]
[▲]
[▲]
Press the key labeled [AUTH ONLY].
ENTER PASSWORD -
If prompted, key in the password (the default is 123123) and
press [ENTER].
(This prompt is optional.)
[▲]
[▲]
(optional)
[▲]
AUTH ONLY:
ENTER ACCOUNT #
[▲]
[▲]
[▲]
Key in the cardholder’s account number and press [ENTER].
EXPIRY DATE? (MMYY)
MM/YY
[▲]
[▲]
[▲]
Key in the four-digit expiration date using two digits each for
month and year (e.g., 0999 for September 1999) then press
[ENTER].
AMOUNT OF SALE?
$0.00
[▲]
[▲]
[▲]
Key in the amount of the sale without the decimal and press
[ENTER].
AVS ADDRESS
Key in the customer’s numeric address (up to 5- digits) and
press [ENTER].
[▲]
[▲]
[▲]
AVS ZIP CODE
[▲]
[▲]
Key in the customer’s 5- or 9-digit Zip Code and press
[ENTER].
[▲]
Terminal displays several
messages
APPROVED XXXXXX Y
[▲]
[▲]
[▲]
Please wait— the terminal is communicating with the host
computer.
When the transaction is approved, the terminal displays the
authorization and AVS codes and the printer (if available)
prints a receipt of the transaction. Press [CLEAR] to return to
the idle prompt.
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The finished Authorization Only receipt with AVS will look like this:
-Transaction type specification
AUTH ONLY RECEIPT
-Customized header (up to 6 lines)
MAIL ORDER INC
123 MAIN STREET
ANYWHERE, USA 12345
PHONE: (XXX) XXX-XXXX
FAX: (XXX) XXX-XXXX
Merch ID: XXXXXXXXXXXXXXXX
Terminal ID: XXXX
-Merchant ID
-Terminal ID
Item: 001 VISA AUTH ONLY / KEYED
Acct: XXXXXXXXXXXXXX EXP: 12/00
Order Number: 1234567890
-Item #, card & trans type, entry method
-Card number, expiration date
-Order #
AVS Address: 12345
AVS Zip Code: 90210
-AVS numeric address information
-AVS Zip Code
AMOUNT:
$
-Purchase amount
120.00
X______________________________________________
JOHN DOE
I AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO
CARD ISSUER AGREEMENT
(MERCHANT AGREEMENT IF RETURN)
-Cardholder’s signature
-Cardholder agreement
-Custom message
THANK YOU FOR SHOPPING HERE!
COME AGAIN!
-Date, day, and time of transaction
-Response from host terminal
-AVS Response
-Transaction ID, Authorization
Characteristic Indicator
Date: 01/03/00 Day: MON Time: 12:00P
Response: APPROVED XXXXXX Y
AVS: Exact Match
TID: 123456789012345 ACI: V
TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER
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STANDARD KEY OPERATIONS
TICKET ONLY/OFFLINE
The Ticket Only procedure is a monetary function used to capture a previously authorized
transaction and initiate its deposit. If an Auth Only was previously performed or a voice
authorization obtained, follow the steps below to complete the transaction.
Ticket Only/Offline — Card Swipe
Display Message
Operator Action
_____READY XXX
JAN-03-00_MON_12:00P
[▲]
[▲]
[▲]
Press the [-] key labeled (TKT ONLY/OFFLINE).
ENTER PASSWORD -
If prompted, key in the password (the default is 123123) and
press [ENTER].
(This prompt is optional.)
[▲]
[▲]
[▲]
(optional)
TICKET ONLY
MUST FIRST RECV AUTH
[▲]
[▲]
[▲]
Please wait a few seconds while terminal displays this
reminder message.
TICKET ONLY:
ENTER ACCOUNT #
[▲]
[▲]
[▲]
Slide the card through the cardreader.
ENTER LAST 4 DIGITS
_
[▲]
[▲]
[▲]
Key in the last four digits of the account number and press
[ENTER].
(optional)
XXXXXXXXXXXX
[▲]
[▲]
[▲]
Please wait a few seconds while the terminal displays the
card number.
(optional)
OPERATOR ID?
_
[▲]
[▲]
(optional)
[▲]
AMOUNT OF SALE?
[▲]
[▲]
$0.00
[▲]
TAX AMOUNT?
[▲]
[▲]
$0.00
[▲]
Key in the Operator ID (up to four alphanumeric characters)
and press [ENTER] OR simply press [ENTER] to skip this
field.
Key in the amount of the sale without the decimal, then
press [ENTER].
Key in the tax amount without the decimal, then press
[ENTER]. THIS IS A REQUIRED FIELD FOR PURCHASING
CARDS.
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Display Message
Operator Action
CUSTOMER CODE
_
[▲]
[▲]
[▲]
Key in the Customer Code (up to 25 alphanumeric
characters) as provided by the purchasing agent and press
[ENTER]. THIS IS A REQUIRED FIELD FOR
PURCHASING CARDS.
APPROVAL CODE
Key in the approval code previously obtained via voice
authorization or through an AUTH ONLY transaction.
Press [ENTER].
(optional)
[▲]
[▲]
______
[▲]
INVOICE NUMBER?
_
[▲]
[▲]
[▲]
Key in the invoice number (up to eight alphanumeric
characters) and press [ENTER] OR simply press [ENTER]
to skip this field.
ACCEPTED XXX
When the transaction is accepted, the printer (if available)
prints a receipt of the transaction. After the printing stops,
press [CLEAR] to return to the READY message.
(optional)
[▲]
[▲]
[▲]
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Ticket Only/Offline — Manual Entry
Display Message
Operator Action
_____READY XXX
JAN-03-00_MON_12:00P
[▲]
[▲]
[▲]
Press the [-] key labeled [OFFLINE].
ENTER PASSWORD -
If prompted, key in the password (the default is 123123) and
press [ENTER].
(This prompt is optional.)
[▲]
[▲]
(optional)
[▲]
TICKET ONLY
MUST FIRST RECV AUTH
[▲]
[▲]
[▲]
Please wait a few seconds while terminal displays this
reminder message.
AUTH ONLY:
ENTER ACCOUNT #
[▲]
[▲]
[▲]
Key in the cardholder’s account number and press [ENTER].
EXPIRY DATE? (MMYY)
MM/YY
[▲]
[▲]
[▲]
Key in the four-digit expiration date using two digits each for
month and year (e.g., 0999 for September 1999) then press
[ENTER].
IMPRINT REQUIRED..
IF CARD IS PRESENT!!
[▲]
[▲]
[▲]
If a card is present, make an imprint of the card with a
manual imprinter.
OPERATOR ID?
Key in the Operator ID (up to four alphanumeric characters)
and press [ENTER] OR simply press [ENTER] to skip this
field.
[▲]
[▲]
(optional)
_
[▲]
AMOUNT OF SALE?
$0.00
[▲]
[▲]
[▲]
Key in the amount of the sale without the decimal and press
[ENTER].
TAX AMOUNT?
Key in the tax amount without the decimal, then press
[ENTER]. THIS IS A REQUIRED FIELD FOR PURCHASING
CARDS.
[▲]
[▲]
(optional)
$0.00
[▲]
CUSTOMER CODE
_
[▲]
[▲]
[▲]
(optional)
Key in the Customer Code (up to 25 alphanumeric
characters) as provided by the purchasing agent and press
[ENTER ]. THIS IS A REQUIRED FIELD FOR PURCHASING
CARDS.
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Display Message
Operator Action
APPROVAL CODE
[▲]
[▲]
______
[▲]
Key in approval code previously obtained via voice
authorization or through an AUTH ONLY transaction and
press [ENTER].
INVOICE NUMBER?
_
[▲]
[▲]
[▲]
Key in the invoice number (up to eight alphanumeric
characters) and press [ENTER] OR simply press [ENTER]
to skip this field.
ACCEPTED XXX
When the transaction is accepted, the printer (if available)
prints a receipt of the transaction. After printing stops, press
[CLEAR] to return to the READY message.
(optional)
[▲]
[▲]
[▲]
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STANDARD KEY OPERATIONS
The finished Ticket Only receipt will look like this:
-Transaction type specification
TICKET ONLY RECEIPT
-Customized header (up to 6 lines)
RETAIL STORE
CROSSROADS MEGA-MALL
123 MAIN STREET
ANYWHERE, USA 12345
PHONE: (XXX) XXX-XXXX
FAX: (XXX) XXX-XXXX
Merch ID: XXXXXXXXXXXXXXXX
Terminal ID: XXXX
-Merchant ID
-Terminal ID
Item:001 VISA TKTO/SWIPED
Acct: XXXXXXXXXXXXXX EXP: 12/00
JOHN DOE
Invoice XXXXXXXX
OP ID: XXXX
CUSTOMER COE: 01234567890123456789012345
APPROVAL CODE:
XXXXXX
-Item #, card and tran. type entry method
-Card number, expiration date
-Cardholder name
-Invoice # and Operator ID (optional)
-Customer Code (Purchase card only)
-Approval code previously received via
Call Center or Auth Only
AMOUNT
TAX
$
$
-Amount of sale
-Tax amount (Purchase Card only)
TOTAL
$
120.00
9.00
======
129.00
X_______________________________________________
JOHN DOE (Signature)
I AGREE TO PAY THE ABOVE AMOUNT ACCORDING
TO CARD ISSUER AGREEMENT
(MERCHANT AGREEMENT IF RETURN)
-Total purchase amount
-Cardholder’s signature
-Cardholder’s name (if card is swiped)
-Customized cardholder agreement
-Custom message
THANK YOU FOR SHOPPING HERE!
COME AGAIN!
-Date, day, and time of transaction
-Response from host
Date: 01/03/00 Day: Mon Time: 11:00A
Response: ACCEPTED XXX
TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER
Ticket Only/Offline — Manual Entry With AVS
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STANDARD KEY OPERATIONS
Display Message
Operator Action
READY XXX
JAN-03-00_MON_12:00P
[▲]
[▲]
[▲]
ENTER PASSWORD [▲]
[▲]
(optional)
[▲]
TICKET ONLY
MUST FIRST RECV AUTH
[▲]
[▲]
Press the [-] key labeled [OFFLINE].
If prompted, key in the password (the default is 123123) and
press [ENTER].
(This prompt is optional.)
Please wait a few seconds while terminal displays this
reminder message.
[▲]
TICKET ONLY:
ENTER ACCOUNT #
[▲]
[▲]
[▲]
Key in the cardholder’s account number and press [ENTER].
EXPIRY DATE? (MMYY)
MM/YY
[▲]
[▲]
[▲]
Key in the four-digit expiration date using two digits each
for month and year (e.g., 0999 for September 1999) then
press [ENTER].
IMPRINT REQUIRED..
IF CARD IS PRESENT!!
[▲]
[▲]
[▲]
If a card is present, make an imprint of the card with a
manual imprinter.
OPERATOR ID?
Key in the Operator ID (up to four alphanumeric characters)
and press [ENTER] OR simply press [ENTER] to skip this
field.
[▲]
[▲]
(optional)
_
[▲]
AMOUNT OF SALE?
[▲]
[▲]
$0.00
[▲]
Key in the amount of the sale without the decimal and press
[ENTER].
ORDER NUMBER
______
[▲]
[▲]
[▲]
Key in order number (up to 25 digits) and press [ENTER].
TOTAL AUTH AMOUNT
$0.00
[▲]
[▲]
[▲]
Key in total authorized amount and press [ENTER].
Display Message
Operator Action
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AVS RESPONSE CODE
_
[▲]
[▲]
Key in previously obtained AVS response code and press
[ENTER].
[▲]
ACI
Key in the letter V and press [ENTER].
_
[▲]
[▲]
[▲]
TID
_
[▲]
Key in the Transaction ID number if previously obtained and
press [ENTER].
[▲]
[▲]
AUTH CODE
[▲]
[▲]
______
[▲]
Key in approval code previously obtained via voice
authorization or through an AUTH ONLY transaction and
press [ENTER].
INVOICE NUMBER?
_
[▲]
[▲]
[▲]
Key in the invoice number (up to eight alphanumeric
characters) and press [ENTER] OR simply press [ENTER]
to skip this field.
ACCEPTED XXX
When the transaction is accepted, the printer (if available)
prints a receipt of the transaction. Press [CLEAR] to return
to the idle prompt.
(optional)
[▲]
[▲]
[▲]
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STANDARD KEY OPERATIONS
The finished Ticket Only receipt with AVS will look like this:
-Transaction type specification
TICKET ONLY RECEIPT
-Customized header (up to 6 lines)
MAIL ORDER INC
123 MAIN STREET
ANYWHERE, USA 12345
PHONE: (XXX) XXX-XXXX
FAX: (XXX) XXX-XXXX
Merch ID: XXXXXXXXXXXXXXXX
Terminal ID: XXXX
-Merchant ID
-Terminal ID
Item: 001 VISA TICKET ONLY / KEYED
Acct: XXXXXXXXXXXXXX EXP: 12/00
Order Number: 1234567890123456789012345
-Item #, card & trans type, entry method
-Card number, expiration date
-Order #
AVS Address: 12345
AVS Zip Code: 90210
-AVS numeric address information
-AVS Zip Code
AMOUNT:
$
-Purchase amount
120.00
X______________________________________________
Signature
I AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO
CARD ISSUER AGREEMENT
(MERCHANT AGREEMENT IF RETURN)
-Cardholder’s signature
-Signature
-Cardholder agreement
-Custom message
THANK YOU FOR SHOPPING HERE!
COME AGAIN!
-Date, day, and time of transaction
-Response from terminal
-AVS Response
-Transaction ID, Authorization
Characteristic Indicator
Date: 01/03/00 Day: Mon Time: 12:00P
Response: Accepted XXX
AVS: Exact Match
TID: 123456789012345 ACI: V
TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER
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STANDARD KEY OPERATIONS
VOID
A Void is a monetary transaction used to eliminate a transaction completed earlier in the batch.
The transaction will continue to appear in the totals and detailed reports as having been voided.
Display Message
Operator Action
_____READY XXX
JAN-03-00_MON_12:00P
[▲]
[▲]
[▲]
Press the key labeled [VOID].
ENTER PASSWORD -
If prompted, key in the password (the default is 123123) and
press [ENTER].
(This prompt is optional.)
[▲]
[▲]
(optional)
[▲]
VOID..ENTER ITEM #
_
[▲]
[▲]
[▲]
Key in the item number displayed on the receipt, or found in
the item review and press [ENTER] OR press [ENTER] for
the first item.
001 SALE: $
10.00
PREV NEXT NEW
[▲]
[▲]
[▲]
The first line displays the item number, the transaction type,
and the dollar amount. Press the left [▲] key to see the
previous item, the middle [▲] key to choose the next item
number, the left [▲] key to enter a new item number, or press
[ENTER] to select the displayed item.
Alternates w/Display Below
001 SALE: $
10.00
To select Push ENTER
[▲]
[▲]
[▲]
001 SALE: $
10.00
VOID
VIEW
[▲]
[▲]
[▲]
Press the right [▲] key to display more information regarding
this transaction or press the left [▲] key to initiate the void.
Press [ENTER] to confirm the void.
Void Item 001...Press
ENTER to confirm!
[▲]
[▲]
[▲]
Item #001 VOIDED!
[▲]
[▲]
The transaction is voided and the printer (if available) prints
a receipt of the transaction. After printing stops, press
[CLEAR] to return to the READY message.
[▲]
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The finished Void receipt will look like this:
-Transaction type specification
VOID RECEIPT
-Customized header (up to 6 lines)
RETAIL STORE
CROSSROADS MEGA-MALL
123 MAIN STREET
ANYWHERE, USA 12345
PHONE: (XXX) XXX-XXXX
FAX: (XXX) XXX-XXXX
Merch ID: XXXXXXXXXXXXXXXX
Terminal ID: XXXX
-Merchant ID
-Terminal ID
Item:001 VISA VSALE/SWIPED
Acct: XXXXXXXXXXXXXX EXP: 12/00
JOHN DOE
Invoice: XXXXXX OP ID: XXXXXXXX
-Item #, card and tran. type, entry method
-Card number, expiration date
-Cardholder name
AMOUNT:
-Invoice # and Operator ID (optional)
$
12.00
X_______________________________________________
JOHN DOE
I AGREE TO PAY THE ABOVE AMOUNT ACCORDING
TO CARD ISSUER AGREEMENT
(MERCHANT AGREEMENT IF RETURN)
THANK YOU FOR SHOPPING HERE!
COME AGAIN!
-Purchase amount
-Cardholder’s signature
-Cardholder’s name
-Customized cardholder agreement
-Custom message
Date: 01/03/00 Day: Mon. Time: 12:00P
Response: VOID SALE XXX
-Date, day, and time of transaction
-Response from host
TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER
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STANDARD KEY OPERATIONS
REVIEW
The review function enables the reviewing and printing of transactions currently stored in the
batch. The review function includes a variety of options: Item Review, Totals Review for Card
and Operator ID totals (when applicable), Item Detail Report, and Totals Reports for Card and
Operator ID totals (when applicable). Reports can be displayed on the LinkPoint 3000 display
panel or, if a printer is available, printed.
VIEW (WITHOUT PRINTING)
Item Review
The procedures outlined below show how to display detailed transaction information.
Display Message
Operator Action
_____READY XXX
JAN-03-00_MON_12:00P
[▲]
[▲]
[▲]
Press the key labeled [REVIEW].
ENTER PASSWORD -
If prompted, key in the password (the default is 123123) and
press [ENTER].
(This prompt is optional.)
[▲]
[▲]
(optional)
[▲]
ITEM TOTAL PRINT
|
|
|
[▲]
[▲]
[▲]
ENTER ITEM #
[▲]
[▲]
Press the left [▲] key to select ITEM.
Key in the item number to review and press [ENTER] OR
press [ENTER] for the first selection.
[▲]
001 SALE: $
10.00
PREV NEXT NEW
[▲]
[▲]
[▲]
Press the left [▲] key to see the previous item, the middle [▲]
key to choose the next item or press the right [▲] key to view
the selected item.
ITEM NUM: 008
<--[▲]
[▲]
Press the right [▲] key or the left [▲] key to scroll through
the transaction information (i.e., date, time, amount). Press
[CLEAR] when done.
--->
[▲]
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Total Review (Card Totals)
The procedures outlined below show how to display card totals information.
Display Message
Operator Action
_____READY XXX
JAN-03-00_MON_12:00P
[▲]
[▲]
[▲]
Press the key labeled [REVIEW].
ENTER PASSWORD -
If prompted, key in the password (the default is 123123) and
press [ENTER].
(This prompt is optional.)
[▲]
[▲]
(optional)
[▲]
ITEM TOTAL PRINT
|
|
|
[▲]
[▲]
[▲]
CARD
|
[▲]
OP ID
|
[▲]
[▲]
Press the left [▲] key to select CARD.
ENTER CARD TYPE
_
[▲]
[▲]
Press the middle [▲] key to select TOTAL.
[▲]
MASTERCARD
$
0.00
[▲]
[▲]
[▲]
Select card type:
1=MasterCard
2=VISA
3=AMEX
4=Discover/NOVUS
5=Diners Club
6=JCB
7=FDC
8=Debit
and press [ENTER] OR press [ENTER] for all cards.
The terminal displays the totals for the selected card.
or
BATCH TTL $
[▲]
[▲]
or
200.00
The terminal displays the grand total for all cards (batch
total). Press [CLEAR] to return to the READY message.
[▲]
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STANDARD KEY OPERATIONS
Total Review (Operator Totals)
This is an optional report. If entry of an Operator ID is enabled, this report can be reviewed by
following the procedures outlined below.
Display Message
Operator Action
_____READY XXX
JAN-03-00_MON_12:00P
[▲]
[▲]
[▲]
Press the key labeled [REVIEW].
ENTER PASSWORD -
If prompted, key in the password (the default is 123123) and
press [ENTER].
(This prompt is optional.)
[▲]
[▲]
(optional)
[▲]
ITEM TOTAL PRINT
|
|
|
[▲]
[▲]
[▲]
CARD
|
[▲]
OP ID
|
[▲]
[▲]
Press the middle [▲] key to select TOTAL.
Press the right [▲] key to select OP ID.
ENTER OPERATOR ID
_
[▲]
[▲]
[▲]
Key in the individual Operator’s ID number (up to four
alphanumeric characters) and press [ENTER] OR press
[ENTER] to view the total for all Operator IDs.
OP 0001 $
10.00
PREV ID
NEXT ID
[▲]
[▲]
[▲]
The terminal displays the total for the individual Operator’s
ID. Press the right [▲] key to select the next ID, or press the
left [▲] key to select the previous ID.
or
OP TOTALS $
[▲]
[▲]
or
10.00
[▲]
If [ENTER] was pressed, the terminal displays the grand total
for all operators. After reviewing the Operator ID totals,
press [CLEAR] to return to the READY message.
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STANDARD KEY OPERATIONS
PRINTING REPORTS
Item Detail Report
Display Message
Operator Action
_____READY XXX
JAN-03-00_MON_12:00P
[▲]
[▲]
[▲]
Press the key labeled [REVIEW].
ENTER PASSWORD -
If prompted, key in the password (the default is 123123) and
press [ENTER].
(This prompt is optional.)
[▲]
[▲]
(optional)
[▲]
ITEM TOTAL PRINT
|
|
|
[▲]
[▲]
[▲]
Press the right [▲] key to select PRINT.
ITEM OP ID SUMMARY
Press the left [▲] key to select ITEM.
|
[▲]
|
[▲]
ITEM DETAIL
PRINTING...
[▲]
[▲]
|
[▲]
After printing stops, users can choose to print another report
OR simply press [CLEAR] to return to the READY message.
[▲]
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STANDARD KEY OPERATIONS
The finished Item Detail Report will look like this:
-Transaction type specification
ITEM DETAIL REPORT
-Customized header (up to 6 lines)
RETAIL STORE
CROSSROADS MEGA-MALL
123 MAIN STREET
ANYWHERE, USA 12345
PHONE: (XXX) XXX-XXXX
FAX: (XXX) XXX-XXXX
Merchant ID: XXXXXXXXXXXXX
Terminal ID: XXXX
Date: 01/03/00
Day: Mon
Item#: 001
Time: 11:30P
CREDIT TRANSACTIONS
----------------------------------VISA
SALE/SWIPED
-Item #, card type, transaction type, entry
method
-Account #, expiration date
-Invoice #, OP ID
-Date of transaction, time of transaction
-Approval code
-Amount
Acct#: XXXXXXXXXXXX
EXP DATE: 10/99
Invoice: XXXXXXXX
OP ID: XXXX
Date: 01/02/00
Time: 12:40P
RESP: AUTH/TKT XXXXXX
AMOUNT: $50.00
ITEM#: 999
-Merchant ID,
-Terminal ID
-Date, day, time of sale
DEBIT TRANSACTIONS
----------------------------------DEBIT
SALE
-Item #, card type, transaction type, entry
method
-Account number, expiration date
-Invoice #, OP ID
-Date of transaction, time of transaction
-Approval code
-Amount
Acct#: XXXXXXXXXXXX
Invoice: XXXXXXXX
OP ID: XXXX
Date: 12/30/99
Time: 12:30P
RESP: AUTH/TKT XXXXXX
AMOUNT CASHBACK SURCHARGE TOTAL
$12.00
$ 0.00
$0.00
$ 12.00
END OF BATCH
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STANDARD KEY OPERATIONS
Summary Report (Card Totals)
Display Message
Operator Action
_____READY XXX
JAN-03-00_MON_12:00P
[▲]
[▲]
[▲]
Press the key labeled [REVIEW].
ENTER PASSWORD -
If prompted, key in the password (the default is 123123) and
press [ENTER].
(This prompt is optional.)
[▲]
[▲]
(optional)
[▲]
ITEM TOTAL PRINT
|
|
|
[▲]
[▲]
[▲]
Press the right [▲] key to select PRINT.
ITEM OP ID SUMMARY
Press the right [▲] key to select SUMMARY.
|
[▲]
|
[▲]
TOTALS
PRINTING...
[▲]
[▲]
|
[▲]
After printing stops, users can choose to print another report;
OR simply press [CLEAR] to return to the READY message.
[▲]
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STANDARD KEY OPERATIONS
The finished Summary Report will look like this:
BATCH SUMMARY REPORT
-Transaction type specification
RETAIL STORE
CROSSROADS MEGA-MALL
123 MAIN STREET
ANYWHERE, USA 12345
-Customized header (up to 6 lines)
Merchant ID: XXXXXXXXXXXXXXXX
Terminal ID: XXXX
-Merchant ID
-Terminal ID
Date: 01/03/00 Time: 11:30P
-Date, time of sale
CARD ITEM
MC
002
MASTERCARD/VISA SUMMARY
TRAN ACCT#
TOTAL
SALE
4-4444
MC
VISA
001
TTLS:
SALE 4-6666
VISA TTLS:
MC/VISA TOTALS:
$
-This section contains the card type, item
number, transaction type, truncated
account number (first and last 4 digits), and
transaction total for each MasterCard and
Visa transaction in the batch
12.00
=========
$
12.00
$
15.00
$
15.00
=========
$
27.00
MISC. CREDIT CARD SUMMARY
CARD ITEM TRAN
ACCT#
TOTAL
AMEX
NO TRANS
DC
NO TRANS
DISC
NO TRANS
OTHR
NO TRANS
MISC. CREDIT CARD BATCH TOTAL: 0000.00
-This section contains the card type, item
number, transaction type, truncated
account number (first and last 4 digits), tip
amount (restaurant only), and transaction
total for other cards (i.e., AMEX, Discover,
etc.) currently in the batch
@@@@@@@@@@@@@@@@@@@@@@@@@@
CREDIT CARD GRAND TOTAL
$ 000.00
@
@@@@@@@@@@@@@@@@@@@@@@@@@@
-This section will print if ATM/Debit
service is enabled
DEBIT CARD SUMMARY
CARD ITEM TRAN ACCT#
TOTAL
DBT
004 SALE xxx4444
10.00
=====
DEBIT TTLS:
10.00
-This section will print if a check approval
service is enabled
CHECK GUARANTEE SUMMARY
Check Guarantee Customer ID: XXX.XXXXXX
AMOUNT
ITEM# APPRVL CODE DL #
XXX
XXXXXXX
XXXXXXXXX $0000.00
TOTAL CHECKS FOR 01/03/00
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STANDARD KEY OPERATIONS
Summary Report (Operator Totals)
Display Message
Operator Action
_____READY XXX
JAN-03-00_MON_12:00P
[▲]
[▲]
[▲]
Press the key labeled [REVIEW].
ENTER PASSWORD -
If prompted, key in the password (the default is 123123) and
press [ENTER].
(This prompt is optional.)
[▲]
[▲]
(optional)
[▲]
ITEM TOTAL PRINT
|
|
|
[▲]
[▲]
[▲]
Press the right [▲] key to select PRINT.
ITEM OP ID SUMMARY
Press the middle [▲] key to select OP ID.
|
[▲]
|
[▲]
|
[▲]
OPERATOR ID?
[▲]
[▲]
OP ID #0002
PRINTING...
[▲]
[▲]
_
[▲]
Key in the individual Operator’s ID number (up to four
alphanumeric characters) and press [ENTER] OR press
[ENTER] to print the total for all Operator IDs.
After printing stops, users can choose to print another report
OR press [CLEAR] to return to the READY message.
[▲]
or
All Operator totals
PRINTING...
[▲]
[▲]
[▲]
or
After printing stops, users can choose to print another report
OR press [CLEAR] to return to the READY message.
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STANDARD KEY OPERATIONS
The finished Summary Report for a single Operator’s total will look like this:
OPERATOR XXXX REPORT
-Report type specification
RETAIL STORE
CROSSROADS MEGA-MALL
123 MAIN STREET
ANYWHERE, USA 12345
PHONE: (XXX) XXX-XXXX
FAX: (XXX) XXX-XXXX
-Customized header (up to 6 lines)
Merch ID: XXXXXXXXXX Device ID: XXXX
Terminal ID: XXXX
ITEM
CARD
TRANS
001
MC
SALE:
Date: 01/07/00
Day: FRI
-Merchant ID, terminal ID
-Terminal ID
TOTAL
-Item number, card type, transaction
type and total amount of sale
20.00
======
Time: 14:22
-Date and time
END OF OPERATORS
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STANDARD KEY OPERATIONS
REPRINT
The reprint function prints a duplicate copy of a captured transaction before the batch is closed.
This feature cannot be used to reprint an Auth Only transaction.
Display Message
Operator Action
_____READY XXX
JAN-03-00_MON_12:00P
[▲]
[▲]
[▲]
Press the [÷] key labeled [REPRINT/PRINT].
ENTER PASSWORD -
If prompted, key in the password (the default is 123123) and
press [ENTER].
(This prompt is optional.)
[▲]
[▲]
(optional)
[▲]
Reprint...Enter Item #
_
[▲]
[▲]
[▲]
Key in the item number to print a duplicate receipt and press
[ENTER].
001 SALE:
If the item number is found, the printer will print a duplicate
receipt. After printing stops, press [CLEAR] to return to the
READY message.
[▲]
$10.00
[▲]
[▲]
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A duplicate receipt will look like this:
-Transaction type specification
VOID RECEIPT
-Customized header (up to 6 lines)
RETAIL STORE
CROSSROADS MEGA-MALL
123 MAIN STREET
ANYWHERE, USA 12345
***DUPLICATE***
-Customer ID
-Terminal ID
-Item #, card type, transaction type, entry
method
-Card number, expiration date
-Cardholder name (if card is swiped)
Merch ID: XXXXXXXXXXXXXXXX
Terminal ID: XXXX
Item:001 VISA VSALE / SWIPE
Acct: XXXXXXXXXXXXXX EXP: 1299
JOHN DOE
AMOUNT:
$12.00
X______________________________________________
JOHN DOE
I AGREE TO PAY THE ABOVE AMOUNT ACCORDING
TO CARD ISSUER AGREEMENT
(CUSTOMER AGREEMENT IF RETURN)
-Purchase amount
-Cardholder’s signature
-Cardholder’s name
-Customized Cardholder agreement
-Custom message
COME AGAIN!
-Date, day, and time of transaction
-Response from host
Date: 01/03/00 Day: Mon Time: 12:00P
Response: VOID SALE XXX
TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER
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STANDARD KEY OPERATIONS
CLOSE BATCH
The Close Batch procedure is a monetary transaction used to summarize daily transactions for
electronic deposit into the merchant’s bank account. Follow the steps below to summarize
transactions for electronic deposit.
Display Message
Operator Action
_____READY XXX
JAN-03-00_MON_12:00P
[▲]
[▲]
[▲]
Press the key labeled [CLOSE].
ENTER PASSWORD -
If prompted, key in the password (the default is 123123) and
press [ENTER].
(This prompt is optional.)
[▲]
[▲]
(optional)
[▲]
PRINT REPORT?
YES
NO
[▲]
[▲]
[▲]
Press the left [▲] key to print a report or the right [▲] key to
skip this step.
(optional)
ENTER TOTAL AMOUNT
[▲]
[▲]
(optional)
Terminal displays several
messages
CLOSE
[▲]
Key in the total batch amount and press [ENTER].
$0.00
[▲]
000000.00
_
[▲]
[▲]
Please wait—the terminal is communicating with the host
computer.
After printing stops, press [CLEAR] to return to the READY
message.
The completed Batch receipt will look like this:
BATCH CLOSED
MERCH ID: XXXXXXXXXXXXXX
TERMINAL ID: XXXX
-Merchant ID
-Terminal ID
DATE 01/03/00
-Date and time of close
TIME 11:00P
# ITEMS: XXX
RESP: CLOSE 00000.00
 1999 LinkPoint International, Inc.
-Total number of items in batch
-Response from host, total dollar
amount of transactions in batch
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APPENDIX A—PROMPTS
APPENDIX A—PROMPTS
This appendix explains the meaning of the different terminal prompts.
ALREADY VOIDED
The selected item in the batch was already voided.
APPROVAL CODE
This message prompts for the entry of the authorization code
during a Ticket Only transaction.
BATCH SUMMARY
Displays during the printing of a report which includes:
individual bankcard transactions and totals, credit card
transactions and totals and ATM/Debit card totals.
BATCH FULL-PLS CLOSE
This message displays just before the terminal buffer is
completely full to prevent the terminal from locking up;
instructs the user to close the batch before being able to
continue.
CALL CENTER
Contact the voice authorization center and request a verbal
approval.
CASHBACK?
This message prompts after AMOUNT OF SALE during an
ATM/Debit sale.
CASHBACK AMOUNT?
This message prompts after YES is selected at the CASH
BACK? prompt.
CLEAR TO RESUME
This is the main menu display in the boot mode.
COMM FAILURE
(1) Displays when the terminal attempts to dial out after the
maximum number of allowable times (customizable). (2)
Displays when no telephone line is detected.
CONNECT ERROR
The terminal has detected an error while connecting to the host
computer. Please try the transaction again.
CONNECTED!
This message displays when the terminal connects to the host
computer.
CUSTOMER CANCELED
The cardholder pressed [CLEAR] on the PINpad and canceled
the transaction.
DECLINED
The card has been declined by the host computer.
DEMONSTRATION ONLY!
NOT AN ACTUAL SALE
Prompts at the beginning of each demo transaction.
DIALING...
This message is displayed when the terminal begins dial out.
ENTER APPL. ID
This message prompts during the download request.
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ENTER LAST 4 DIGITS
Card fraud protection prompt displayed after a card is swiped.
ENTER PASSWORD
This message prompts when a password is required to access a
function or transaction.
ENTER PHONE NUMBER
This message prompts during the download request.
ENTER TERMINAL ID
This message prompts during the download request.
ERROR!...NO MATCH
The 4 digits entered do not match the last 4 digits encoded on
the magnetic stripe of the card. Attempt to re-enter the last 4
digits. If there is no match again, the terminal will return to the
READY message.
EXPIRED CARD
The expiration date sent with the authorization request
indicates that the card has expired. If the card is not expired,
the terminal may be programmed with the incorrect date.
EXPIRY DATE? (MMYY)
This message prompts after the keyed entry of the cardholder’s
account number.
IMPRINT REQUIRED IF
CARD IS PRESENT
This message prompts for approximately four seconds after the
card number and the expiration date are keyed.
INCORRECT AMOUNT
The terminal allows a maximum amount entry of nine positions
including the decimal point ($123456.78) or a minimum amount
entry of $.01. The amount entered does not fall within these
parameters.
INVALID AMOUNT
This message displays when a zero amount is entered for credit
card transactions or when an amount less than $1.00 is entered
for a Check Guarantee request.
INVALID CARD NUMBER
The cardholder’s account information transmitted to the host
computer is not valid (i.e., sending incorrect magnetic stripe
data).
INVALID EXP DATE
The expiration date entered was formatted incorrectly. The
correct date format is MMYY (i.e., for January 1999, 0199
should be entered).
INVALID PIN
The transaction was DECLINED because the customer entered
an incorrect PIN.
INVALID SERVICE
Optional service is not enabled.
INVALID TERM ID
The terminal has been programmed incorrectly.
INVALID TRAN TYPE
The terminal may not be programmed to accept this transaction
(i.e., terminal may not be setup to accept this card type).
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INVALID ZIP CODE
The zip code was entered incorrectly. The correct format is a 5or 9- digit zip code.
ITEM NOT FOUND!
The terminal could not locate the particular item number
selected. Try a different item number.
KEY NOT ACTIVE
This message displays when an unavailable key is pressed.
LINE ERROR
There may be a communication problem between the terminal
and the host computer.
MOD-10 CHECK
The account number of the swiped/keyed card is invalid.
MODEM ERROR
The terminal has detected a problem with its modem. Try the
transaction again.
MUST FIRST RECV AUTH
This message prompts for approximately three seconds each
time the [OFFLINE] key is pressed.
MUST PERFORM FULL
DOWNLOAD FIRST
This message prompts when a partial download is requested
but the application is not yet loaded into the terminal.
NO CARRIER
This message displays when a modem/RS232 error occurs.
NO DIAL TONE
This message displays when the phone line is not detected.
NO GUAR/OVER LIMIT
Too many checks or large checks have been authorized and put
the merchant over a pre-established check approval limit.
NO LINE
The terminal cannot detect a telephone line connection. Make
sure that the telephone cord is securely plugged into the
terminal.
NO PIN PAD
A PINpad is not connected to the terminal or it is not activated.
An ATM/Debit sale cannot be performed without a PINpad.
NO PHONE NUMBER
The message displays when the primary host and/or the
secondary host phone number(s) were not downloaded into the
terminal.
NO TOTALS FOUND!
No transactions were found for the card type selected.
NOT FOUND!...
The terminal displays this message when it cannot find the
information requested (i.e., there is no item number 99 in the
current batch).
PICK UP CARD
The host computer has detected that the card used is no longer
valid or it may be lost or stolen.
PLEASE ATTEMPT TO
CLOSE BATCH LATER!
The terminal may be having problems closing the batch at this
particular time. Please attempt to close the batch later.
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APPENDIX A—PROMPTS
PREV NEXT NEW
This message displays on line 2 during a VOID request.
PRINTER DISABLED!
CHECK PRINTER!
User may not have a printer or it may not be installed properly.
Check that the printer is securely connected to the back of the
terminal, that the power is turned on, and that it is enabled via
the terminal setup.
PRINTER REQUIRED FOR
DEBIT CARD SALES
This message prompts when the [ATM/DEBIT] key is pressed
but a printer is not connected/enabled. A printer must be
connected, enabled, and powered on to perform an ATM/Debit
sale.
PROMPTS FILE
Displays during initialization of the terminal after a full or a
partial download.
READY XXX
The line 1 default idle prompt displays the number of
transactions left in the batch.
RECEIVING...
This message displays when the terminal is receiving a
response from the host computer via modem.
SWIPE ONLY
(1) User attempted to key in an ATM/Debit sale. ATM/Debit
sales must be swiped. (2) User attempted to key in a transaction
when the terminal is downloaded with the KEYED parameter
disabled.
SWIPE CARD AGAIN NOW
The card was swiped incorrectly or another card error
condition exists.
TO SELECT PUSH ENTER
Alternate display with the PREV NEXT NEW message.
TRANSMITTING...
This message displays when the terminal is sending transaction
data to host via modem.
TRY AGAIN
The card may have been improperly swiped through the
cardreader--attempt to swipe the card again.
UNDEFINED CARD TYPE
The card number does not match the required account range
settings. If the account number is valid, the terminal is not
properly setup to accept that particular card type.
UNREADABLE CARD
The magnetic stripe of the swiped card may be damaged or the
cardreader may be obstructed or otherwise requires cleaning.
VOID
VIEW
This message displays on line 2 when an item is selected to be
voided.
WAITING FOR ANSWER
This message displays when the terminal is waiting to connect
to the host computer or when the phone number programmed
is incorrect and cannot connect to the host.
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APPENDIX A—PROMPTS
WAITING FOR PIN
Prompts on the PINpad while it waits for the customer to enter
his/her PIN number.
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APPENDIX B—TROUBLESHOOTING GUIDELINES
APPENDIX B—TROUBLESHOOTING GUIDELINES
This appendix identifies some problems that may be encountered and the actions necessary to
correct them.
DISPLAY PANEL
MALFUNCTION
If the LinkPoint 3000 displays incorrect information, such as an
unreadable message or nothing at all, it may have a power
problem or be a defective terminal. The terminal application
may not have been properly loaded.
KEYPAD MALFUNCTION
Check the display panel. If it displays the wrong characters or
nothing at all, refer to the section “Display Panel Malfunction”
above. Press several keys; a “beep” should be heard each time.
If the “beep” works, make sure the correct data is being
entered.
PRINTER MALFUNCTION
Check that the printer paper is properly loaded in the printer.
The printer will not operate unless a roll of paper is correctly
installed. Check the terminal for signs of power failure. Press
the [CLEAR] key and try the operation again; an improper
command may have been used.
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GLOSSARY
GLOSSARY
12 Hour Clock
Downloaded feature which allows the display of time in 12 or
24 hour format.
AC
Alternating Current is used as a primary source of power by
AC adapters and power supplies.
AC Adapter
A device that converts AC electrical current to a different DC
current so that it can be used by a particular device.
Account Number
(1) A unique series or group of digits used to numerically
identify each cardholder. (2) The unique identification
number assigned to the account of a specific party, within a
given institution.
Alphanumeric
Capable of using both alphabetic and numeric characters, as
in a display panel, keypad, or a computer keypad.
Application
A software program designed with special codes, stored in
the memory for a specific purpose or customer.
ATM/Debit
A monetary function that transfers funds
cardholder’s ATM/Debit account.
from
the
Authorization
The process used by card issuers to approve or decline a
transaction request.
Authorization Only
A nonmonetary function that verifies the availability of the
cardholder’s credit and reserves the authorized amount.
Baud
Signaling speed equal to the number of signal events per
second.
Cardreader
The slot on the terminal that automatically reads the magnetic
stripe or bar code on the back of an encoded card (bankcard
or credit card).
Carrier
A frequency signal or tone sent over the telephone or
communication line and modulated by the modem to
transmit/receive data.
Cashback Minimum
Downloaded feature to establish the minimum amount of
cash back allowed by the.
Cashback Maximum
Downloaded feature to establish the maximum amount of
cash back allowed by the merchant.
Close (host response)
The batch was successfully closed and the transactions sent to
the host computer.
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GLOSSARY
Close Batch
A monetary transaction used to summarize the day’s
transactions for electronic deposit to the Merchant’s bank
account.
CPU
Central Processing Unit. The brain of the computer or
terminal that controls either directly or indirectly every
function and device associated with the computer/terminal.
Customer ID Number
A number used by merchants to identify themselves to the
host computer at their bank or financial institution.
Data
Information prepared in a particular format for use by the
terminal or host computer for a specific transaction or
operation.
Display
The small screen on the terminal that displays messages to
guide users through different operations and to alert users
when errors or problems occur.
EPROM
Erasable Programmable Read-Only Memory. A type of
memory chip permanently stored in the terminal. Contains
the standard application, operating system, and fixed
prompts.
File
A collection of related data.
Force (host response)
There was a discrepancy between the transactions sent to the
host and the transactions stored in the host computer. The
terminal forced closure, the batch was successfully closed,
and the transactions sent to the host computer.
Fraud Control
Measures taken to prevent unauthorized use of a credit or
debit card.
Host Computer
A computer used to process credit card and debit card
transactions.
Invalid (host response)
One or more credit card numbers sent to the host computer
were invalid. The terminal forced closure, the batch was
successfully closed, and the information sent to the host
computer.
Keypad
The key panel used for entering data and performing
operations.
Telephone Line Cord
A type of cord with modular plugs for connecting a device to
another device or outlet.
Manual Transaction
Transaction using account information entered from the
keypad rather than automatic reading devices such as the
cardreader.
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GLOSSARY
PIN
Personal Identification Number. A four to sixteen digit
confidential code or electronic signature used by the
Cardholder to identify themselves to the host computer as the
proper user of a credit or debit card.
PINpad
A Personal Identification Number pad is an encrypted input
device used for entering a private identification code that
validates a transaction.
Reprint
A nonmonetary transaction used to print a duplicate copy of
a captured transaction before the batch is closed.
Return
A monetary transaction used to reverse a previous day’s
transaction. This transaction credits the cardholder’s account.
Review
A nonmonetary function used to review and print individual
items and batch totals as an aid in reconciling a given day’s
transactions.
Sale
A monetary transaction that initiates the transfer of funds. A
Sale can be transacted either by card swipe (magnetic
cardreader) or by manual entry of the information.
Scroll
Serial Port
Swipe
To move text across a display screen.
A connector used to communicate with host computers, other
terminals, and printers.
The action of sliding a card through a terminal’s cardreader.
Terminal
A device used to perform transactions. The transactions are
processed by the terminal itself or by a host computer. These
devices have a display panel, keypad, and cardreader, and
are used to enter transaction information.
Ticket Only
A.K.A. OFFLINE, Force or Post Auth. A monetary transaction
used to initiate a deposit in two situations: (1) following an
Authorization Only transaction, and (2) to complete a
transaction initiated by voice authorization.
Track 1 Data
The information stored on track 1 of the card’s magnetic
stripe includes the cardholder’s name, account number,
expiration date, and security data.
Track 2 Data
American Bankers Association information stored on track 2
of the card’s magnetic stripe. Includes the cardholder’s
account number, expiration date and security data.
Void
A monetary transaction used to eliminate a prior “current
batch” sale. A receipt is generated to be included with that
day’s drafts and tickets.
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GLOSSARY
Display Panel..............................................................5
DISPLAY PANEL MALFUNCTION ......................98
download parameters ................................................30
Download Procedures...............................................23
Direct PC-to-POS Download ...............................25
Direct PC-to-POS Download (Shortcut) ..............27
POS-to-POS Download (Master/Slave) ...............28
A
AC ............................................................................ 99
AC adapter.............................................................. 99
Account Number..................................................... 99
Address Verification Service.................................... 47
Alphanumeric ......................................................... 99
Alphanumeric Data..................................................... 6
ALREADY VOIDED ............................................. 93
Application.............................................................. 99
APPROVAL CODE ............................................... 93
ATM/Debit......................................................... 54, 63
ATM/Debit sales receipt ...................................... 65
receipt .................................................................. 58
Auth only.................................................................. 66
Auth Only
manual.................................................................. 67
receipt .................................................................. 68
swipe .................................................................... 66
Authorization .......................................................... 99
E
EPROM .................................................................100
Error Messages .........................................................93
ERROR!...NO MATCH............................................94
EXPIRED CARD....................................................94
F
File .........................................................................100
Force (host response) ............................................100
Fraud Control .......................................................100
G
B
getting started .............................................................2
glossary.....................................................................99
Basic Operation........................................................ 36
BATCH SUMMARY ............................................. 93
Baud......................................................................... 99
Boot Mode Functions................................................. 9
Boot Mode Password ................................................. 9
BUFFER FULL-CLOSE ....................................... 93
H
Hardware ....................................................................5
Host Computer ......................................................100
C
I
Calculator ................................................................. 36
CALL CENTER ..................................................... 93
Cardreader .............................................................. 5, 8
definition.............................................................. 99
Using.................................................................... 36
Carrier..................................................................... 99
CASH BACK ............................................................. 3
CHECK PRINTER! ............................................... 96
Clear Batch................................................... 40, 41, 42
Clear Memory .......................................................... 15
Close (host response) .............................................. 99
Close Batch .............................................................. 92
receipt .................................................................. 92
Cold Start ................................................................... 9
COMM FAILURE ................................................. 93
CONNECT ERROR............................................... 93
CUSTOMER CANCELED ...................................... 93
Customer ID Number........................................... 100
INCORRECT AMOUNT .........................................94
Installation ..................................................................3
Invalid (host response)..........................................100
INVALID AMOUNT..............................................94
INVALID CARD NUMBER..................................94
INVALID EXP DATE ............................................94
INVALID PIN .........................................................94
INVALID SERVICE ..............................................94
INVALID TERM ID...............................................94
INVALID TRAN TYPE .........................................94
INVALID ZIP CODE .............................................95
Item...........................................................................81
ITEM NOT FOUND! .............................................95
K
Keypad....................................................................6, 8
definition ............................................................100
KEYPAD MALFUNCTION ....................................98
D
L
Data ....................................................................... 100
DECLINED............................................................. 93
Default Settings ........................................................ 32
Dimensions ................................................................ 8
Display....................................................................... 8
definition............................................................ 100
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Line Cord...............................................................100
LINE ERROR .........................................................95
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GLOSSARY
Review
card totals .............................................................82
item.......................................................................81
operator totals.......................................................83
M
Maintenance ............................................................... 2
Manual ............................................................... 45, 47
Manual Transaction ............................................. 100
Memory ..................................................................... 8
Memory Locations ................................................... 30
Microprocessor ......................................................... 8
Model Number ......................................................... 14
Modem....................................................................... 8
MODEM ERROR .................................................. 95
S
Sale ...........................................................................44
Manual ...........................................................45, 47
Receipt .........................................46, 49, 53, 70, 78
Swipe..............................................................44, 50
Scroll
definition ............................................................101
Serial Port
definition ............................................................101
Service ........................................................................2
Setup
Date ......................................................................10
PIN pad Port.........................................................13
Printer Port ...........................................................11
RS232 Port ...........................................................12
Time .....................................................................10
Software......................................................................3
specifications ..............................................................8
standard key operations ............................................43
Swipe
definition ............................................................101
SWIPE ONLY.........................................................96
N
NO GUAR/OVER LIMIT ..................................... 95
NO LINE ................................................................. 95
NO PIN PAD........................................................... 95
NO TOTALS FOUND! .......................................... 95
NOT FOUND!......................................................... 95
O
Operating Environment ........................................... 8
P
Password Protect ...................................................... 33
Peripheral Ports........................................................ 8
PICK UP CARD ..................................................... 95
PIN......................................................................... 101
PIN pad ...................................................................... 1
definition............................................................ 101
PLEASE ATTEMPT TO CLOSE BATCH
LATER! .............................................................. 95
Power Connector ...................................................... 8
Power Requirements ................................................ 8
PRINTER DISABLED! ......................................... 96
PRINTER MALFUNCTION ................................... 98
PRINTER REQUIRED FOR DEBIT CARD
SALES................................................................. 96
Printers ....................................................................... 1
Printing Report
operator total summary receipt............................. 89
Printing Reports
card total sumary receipt ...................................... 87
card total summary............................................... 86
item detail ............................................................ 84
item detail receipt................................................. 85
operator total summary ........................................ 88
PRINTING REPORTS............................................. 84
T
Telco Connector ........................................................8
Terminal
definition ............................................................101
Terminal Diagnostics................................................16
Cardreader Test ....................................................20
Clock Test ............................................................17
Dialer Test............................................................17
Display Test..........................................................16
Keyboard Test ......................................................17
Line Voltage Test .................................................18
Memory Analysis .................................................21
Modem Answer Test ............................................19
Modem Originate Test..........................................18
Serial Port Test.....................................................21
Terminal Functions...................................................37
Clear Batch...............................................40, 41, 42
Demo Mode Enable/Disable ................................38
Printer Enable/Disable .........................................37
Technical Specification Printout .........................39
Ticket Only...............................................................71
manual............................................................73, 76
receipt...................................................................75
swipe ....................................................................71
Track 1 Data
definition ............................................................101
Track 2 Data
definition ............................................................101
TRANSACTION FEE ................................................3
Transaction Keys ......................................................36
troubleshooting.........................................................93
R
Reprint...................................................................... 90
receipt .................................................................. 91
Return....................................................................... 59
Manual ................................................................. 60
receipt .................................................................. 62
Swipe ................................................................... 59
review....................................................................... 81
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GLOSSARY
TRY AGAIN ........................................................... 96
W
U
WAITING FOR PIN PAD .....................................97
warranty......................................................................2
Weight........................................................................8
UNDEFINED CARD TYPE .................................. 96
Unpacking .................................................................. 2
UNREADABLE CARD ......................................... 96
Z
Zontalk................................................................23, 30
V
Void ......................................................................... 79
receipt .................................................................. 80
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