Toshiba Strata DK Standard Telephone, DK14, DK16e, DK16, DK40i, DK40, DK424i, DK424, DK280 Digital Business Telephone Systems User Guide

Telecommunication Systems Division
Digital Business Telephone Systems
Standard Telephone
User Guide
May 2000
Publication Information
Toshiba America Information Systems, Inc.,
Telecommunication Systems Division, reserves the right,
without prior notice, to revise this information publication for
any reason, including, but not limited to, utilization of new
advances in the state of technical arts or to simply change the
design of this document.
Further, Toshiba America Information Systems, Inc.,
Telecommunication Systems Division, also reserves the right,
without prior notice, to make such changes in equipment
design or components as engineering or manufacturing
methods may warrant.
DKA-UG-STDTELVE
4016161
Version E.2, May 2000 (R4.3)
Version E.1, August 1999
Version E, May 1999 (DK40i)
Version D, January 1999 (Format change)
Version C, April 1998
Version B, October 1997
Version A, September 1996
© Copyright 2000
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
All rights reserved. No part of this manual, covered by the
copyrights hereon, may be reproduced in any form or by any
means—graphic, electronic, or mechanical, including
recording, taping, photocopying, or information retrieval
systems—without express written permission of the publisher
of this material.
Strata is a registered trademark of Toshiba Corporation.
Stratagy is a registered trademark of Toshiba America
Information Systems, Inc.
Trademarks, registered trademarks, and service marks are the
property of their respective owners.
Contents
Introduction
Organization ................................................................................................................ v
Conventions ................................................................................................................ vi
Action/Response Table ............................................................................................ vi
Related Documents/Media ......................................................................................... vii
Chapter 1 – Features
Before You Begin ........................................................................................................ 1
Flash ......................................................................................................................... 1
Incoming Call Ringing Patterns ............................................................................... 2
Quick Reference .......................................................................................................... 3
Making an Internal Call ............................................................................................ 3
Making an Outside Call ............................................................................................ 3
Making an Outside Call Using ISDN ....................................................................... 3
Answering Calls ....................................................................................................... 4
Account Code Calls ..................................................................................................... 4
Forced Account Codes ............................................................................................. 4
Emergency Override of Forced Account Code Dialing Requirements .................... 5
Verified Account Codes ........................................................................................... 5
Voluntary Account Codes ........................................................................................ 5
Automatic Callback (ACB) ......................................................................................... 7
Attendant Console Calling ........................................................................................... 8
Call Forward ................................................................................................................ 8
Call Forward—External ......................................................................................... 10
Strata DK Standard Telephone 5/00
i
Contents
Chapter 2 - Using Toshiba VoiceMail Systems
Call Hold ....................................................................................................................13
Call Park Orbits ..........................................................................................................14
Call Pickup .................................................................................................................16
Pick up Calls to a Group .........................................................................................16
Call Transfer with Camp-on .......................................................................................17
CO Line Queuing .......................................................................................................18
Conference and Tandem Calls ...................................................................................19
Standard Telephones and/or Voice Mail Auto Attendant Devices .........................19
Direct Inward System Access (DISA) ........................................................................22
Door Phones ...............................................................................................................24
Emergency Ringdown/Hotline Service ......................................................................25
Message Waiting ........................................................................................................26
Set Message Waiting On Other Telephones ...........................................................27
Override Calls .............................................................................................................27
Busy Override or Off-hook Call Announce ............................................................27
Do Not Disturb (DND) Override ............................................................................28
Executive Override ..................................................................................................28
Paging Announcements ..............................................................................................28
Repeat Last Number Dialed .......................................................................................29
Speed Dial ..................................................................................................................29
Tone/Voice First Signaling ........................................................................................31
Chapter 2 – Using Toshiba VoiceMail Systems
Setting Call Forward ..................................................................................................33
Voice Mail Identification Code ...............................................................................33
Call Forward To Toshiba Voice Systems ...............................................................34
Voice Mail Message Retrieval ...................................................................................35
Appendix – Access Codes
Access Codes ..............................................................................................................37
CO Line Access Codes ............................................................................................37
Paging Access Codes ..............................................................................................39
Speed Dial Access Codes ........................................................................................40
Index ...............................................................................................................................41
ii
Strata DK Standard Telephone 5/00
Introduction
This guide provides instructions for operating a standard tone or rotary dial telephone for
Strata DK Systems. These systems include:
♦
DK14
♦
DK16e and DK16
♦
DK40i and DK40
♦
DK424i, DK424 and DK280 (Release 3.0 or higher)
Organization
This guide is divided as follows:
♦
Chapter 1 – Feature Operation provides descriptions and operating procedures for
all of the features available with standard telephones.
♦
Chapter 2 – Toshiba Voice Mail Integration explains how to set up your telephone
to forward calls to a Toshiba Voice Processing System and to retrieve recorded
messages left by callers.
♦
Appendix – Access Codes includes CO Line Access Codes, Paging Group and Zone
Codes and Call Pickup Codes.
Strata DK Standard Telephone 5/00
iii
Introduction
Conventions
Conventions
Conventions
Note
Important!
[PDN]
$ULDOEROG
Description
Elaborates specific items or references other information. Within
some tables, general notes apply to the entire table and numbered
notes apply to specific items.
Calls attention to important instructions or information.
Represents any Primary Directory Number button (the extension
number for the telephone).
Represents telephone buttons.
Plus (+)
Shows a multiple PC keyboard or phone button entry. Entries
without spaces between them show a simultaneous entry. Example:
Esc+Enter. Entries with spaces between them show a sequential
entry. Example: # + 5.
Tilde (~)
Means “through.” Example: 350 ~ 640 Hz frequency range.
➤
Denotes the step in a one-step procedure.
➤
Denotes a procedure.
See Figure 10
Grey words within the printed text denote cross-references. In the
electronic version of this document (Library CD-ROM or FYI
Internet download), cross-references appear in blue hypertext.
Action/Response Table
The left column gives you
single or numbered steps
that you need to perform a
procedure. These steps
apply to both mouse or
keyboard use.
iv
The right column gives the immediate response to your
action. This column also includes additional notes and
comments.
Strata DK Standard Telephone 5/00
Introduction
Related Documents/Media
Related Documents/Media
Note
Some documents listed here may appear in different versions on the CD-ROM,
FYI, or in print. To find the most current version, check the version/date in the
Publication Information on the back of the document’s title page.
♦
Strata DK General Description
♦
Strata DK System Administrator Guide
♦
Strata DK Feature Description Manual
♦
Strata DK Library CD-ROM
For authorized users, Internet site FYI (http://fyi.tsd.toshiba.com) contains all current
Strata DK documentation and enables you to view, print, and download current
publications.
Strata DK Standard Telephone 5/00
v
Introduction
Related Documents/Media
vi
Strata DK Standard Telephone 5/00
1
Features
This chapter explains how to use the features on your standard tone or rotary dial
telephone. There is a Quick Reference section for basic telephone use, followed by the
features in alphabetical order.
Before You Begin
Your telephone may not have all of the features mentioned in this guide. See your System
Administrator to find out which features and codes apply to your telephone. If your
telephone has a rotary dial, dial when a procedure requires that you dial . For
example, to dial from a rotary phone, dial .
Flash
The term “flash” is used in a number of feature instructions. The following explains how
to perform this function.
➤ To flash the hookswitch
➤ While on a call, flash
(press) the
hookswitch down
about 1/2 second,
then release it.
Strata DK Standard Telephone 5/00
You hear dial tone after flashing the hookswitch. Some
telephones may have a special button which flashes the
hookswitch.
Note
The hookswitch is located in the handset cradle of
your telephone.
1
Features
Before You Begin
Some CO line features, such as conferencing, Centrex, or behind PBX operation require
“flashing the CO line,” to dial Centrex/PBX feature access code or extension numbers.
➤ To flash a CO line
1. Momentarily press
the hookswitch for
about 1/2 second.
After you press the hookswitch, You hear dial tone. This
hookflashes the Toshiba system only.
2. Press.
You hear Centrex or PBX dial tone.
3. You can now dial a
Centrex or PBX
feature access code or
extension number.
Incoming Call Ringing Patterns
Your telephone ringing pattern is set in system programming.
Some systems may use the internal call ring pattern—one second ON, three seconds
OFF—for incoming outside calls.
A distinct outside call ring pattern—0.4 seconds ON, 0.2 seconds OFF, 0.4 seconds ON,
three seconds OFF—is available.
2
Strata DK Standard Telephone 5/00
Features
Quick Reference
Quick Reference
Making an Internal Call
1. Lift the handset.
You hear internal dial tone.
2. Dial the desired
station number.
Making an Outside Call
1. Lift the handset.
You hear internal dial tone.
2. Enter a CO line
number access code.
See Table 1 on Page 38.
You hear dial tone after entering the access code.
3. Dial the desired
telephone number.
Making an Outside Call Using ISDN
If your Strata DK telephone system has Integrated Services Digital Networking (ISDN)
features, you can make calls using this advanced service. See your System Administrator
regarding your system’s capabilities.
1. Lift the handset.
You hear internal dial tone.
2. Enter a CO line
number access code.
See Table 1 on Page 38. You hear dial tone after entering
the access code.
3. Enter the desired
telephone number.
Your call rings through to the destination.
Note
Strata DK Standard Telephone 5/00
If you need to dial a subaddress (usually required
for calling station equipment at a location
requiring extra dialed digits), then, proceed to
Step 4.
3
Features
Account Code Calls
4. Press to enable the
system to dial the call
...or to enter a
subaddress, press ,
enter the subaddress,
then press .
Answering Calls
➤ When your telephone
rings, lift the handset
and speak.
The internal ring pattern is one second ON, three seconds
OFF—for incoming outside calls.
You are connected to the calling party.
Account Code Calls
Account Codes are used for a variety of reasons, including billing, call tracking, and line
restriction applications. The system records the Account Codes and can print them with
other call details on a Station Message Detail Recording (SMDR) report.
Forced Account Codes
Some applications may require that you enter an Account Code, called a Forced Account
Code, before dialing a telephone number. Forced Account Codes can be recorded for
outgoing calls only.
➤ To record a forced account code
1. Lift the handset.
You hear dial tone.
2. Dial a CO line
number access code.
See Table 1 on Page 38. The CO line accessed must be set
to require a forced Account Code in system programming.
3. Enter the Forced
Account Code.
You hear dial tone after you press the last digit of a valid
account code or busy tone after you press the last digit of
an invalid code.
4. Dial the telephone
number.
4
Strata DK Standard Telephone 5/00
Features
Account Code Calls
Emergency Override of Forced Account Code Dialing
Requirements
Forced Account Code requirements can be bypassed by three emergency numbers,
including 911. See your system administrator for these numbers:
1)
911
2)
3)
Verified Account Codes
Some Strata DK systems verify the numbers entered when you enter Forced or Voluntary
Account Codes. These are called Verified Account Codes.
Voluntary Account Codes
Voluntary Account Codes are optional and can be entered anytime after accessing a CO
line or during a call.
An exception is a Voluntary Account Code which is required to change the Toll
Restriction classification of your station. The code gives you access to telephone numbers
outside your usual dialing area and must be entered prior to dialing the telephone number.
As an example, if your station is restricted to local area calls, you can make out-of-state
calls by using a Voluntary Account Code set in system programming.
If the system is set for Verified Account Codes, you must enter specific codes when
entering the Voluntary Account Code(s) or the code is not validated for the SMDR call
report.
➤ To record a voluntary account code
1. After accessing a CO
line or talking on a
line, flash the
hookswitch.
You hear dial tone and the CO line is on Hold.
2. Press.
You hear dial tone or if you were talking, a one-way speech
path is connected: you can hear the caller, but they can’t
hear you nor the account code entry.
Strata DK Standard Telephone 5/00
5
Features
Account Code Calls
3. Enter the Voluntary
Account Code.
One sound burst
confirms a verified
code. If you hear two
burst tones (invalid
code), repeat Steps
1~3.
Voluntary Account Codes must be entered during the call.
Dial tone stops after the first telephone number digit is
dialed.
If you enter the code after accessing a CO line, you are
either reconnected to the outside caller or you hear dial
tone.
4. Dial a telephone
number if you entered
the code after
accessing the CO line
...or resume talking or
hang up if you entered
the code during the
call.
6
Strata DK Standard Telephone 5/00
Features
Automatic Callback (ACB)
Automatic Callback (ACB)
After reaching a busy or the Do Not Disturb (DND) mode, you can set Automatic
Callback (ACB) to have the system call you back when the called station is no longer busy
or in the DND mode. Automatic Callback does not apply to outside calls.
➤ To set Automatic Callback
1. After reaching a busy
station, press .
You hear busy tone, followed by dial tone (2 secs.), then
busy tone.
2. Hang up.
You can make other calls while waiting for the called
station to become available.
3. Your telephone rings
at a fast rate when the
called station
becomes idle.
4. Answer within three
rings to prevent the
callback from being
cancelled.
You hear a single tone, as if making a regular internal call.
If you used Tone Signaling instead of Voice First
Signaling, you hear repetitive ringing.
5. If you were
attempting to make an
outside call and did
not use LCR, you
must now redial the
telephone number.
If the original call was made using LCR, the telephone
number is automatically dialed.
If you hear busy tone after answering, it means the called
party has already received or originated another call. Your
request is not cancelled. You will be called again when the
station becomes idle.
➤ To cancel ACB (to busy or DND station)
1. Lift handset.
2. Press.
3. Hang up.
Strata DK Standard Telephone 5/00
7
Features
Attendant Console Calling
Attendant Console Calling
Up to four attendant consoles can be installed per system. There can be up to three ways to
call the attendant console, depending upon system programming.
➤ To call any attendant console
➤ Lift the receiver and
press.
The call rings the attendant console’s button. These calls
rotate between the consoles if more than one console is
installed.
➤ To call a particular console
➤ Lift the receiver and
dial the console’s
Directory Number
______.
The call rings the console’s [PDN] button. Your System
Administrator can provide the Attendant Console(s)
internal number(s).
➤ To make an emergency call to a console
➤ Lift the receiver and
enter.
The In-EMGR LED flashes on all consoles.
Call Forward
You can set your station to Call Forward (CF) to another station or voice mail for a variety
of conditions, described in Step 2.
➤ To set Call Forward
1. Lift the handset.
You hear internal dial tone.
2. Enter a Call Forward
access code:
You hear confirmation tone.
= All Calls
8
Call Forward-All Calls—forwards all calls immediately;
your telephone does not ring.
Strata DK Standard Telephone 5/00
Features
Call Forward
= Busy
Call Forward-Busy—forwards calls immediately when
your telephone is busy or in Do Not Disturb mode.
= No Answer
Call Forward-No Answer—forwards calls to another
station if you do not answer within a certain time (that you
designate). Not available from a rotary telephone.
= Busy/No
Call Forward-Busy/No Answer—forwards calls
immediately to another station whenever you are busy on
another call. Calls will also forward if you do not answer
within a certain time (that you designate). Not available
from a rotary telephone.
Answer
3. Enter the destination
number.
This is the phone number where calls will forward.
4. If setting CF-No
Answer or CF-Busy/
No Answer, press ,
enter the time in
seconds, then press.
You can enter the amount of time that your telephone rings
before it forwards (08~60 seconds). Always enter two
digits. If you do not wish to change the ring time, press then to make the ring time the same as the last setting.
5. Hang up.
You hear a confirmation tone after pressing and again
after pressing.
Notes
●
●
You can continue using your phone in the usual
manner while Call Forward is in effect.
If Call Forward is set:
●
●
●
●
Strata DK Standard Telephone 5/00
CO lines that ring your station exclusively will
forward—CO lines that ring more than one station
will not forward.
CO line calls transferred to your station will
forward.
Internal calls will forward.
Call \Forward has priority over the hunt feature set
in system programming.
9
Features
Call Forward
➤ To cancel Call Forward
1. Lift the handset.
You hear internal dial tone.
2. Press.
3. Hang up.
You hear confirmation tone again.
Call Forward—External
This feature enables you to forward new, incoming calls to a number outside of the
system.
Call Forward-External does not forward internal calls or calls transferred to your
telephone. The only calls that it forwards are incoming Direct-In-Dial (DID) calls and
calls over CO lines dedicated to ring your station.
However, any of the other Call Forward modes can be set simultaneously with Call
Forward-External. Other Call Forward modes will be active for internal and transferred
calls.
➤ To set Call Forward-External
1. Store the number that
calls will be Station
Speed Dial location
49 (RCTUA, B, C/D
processors), or
location 139
(RCTUE/F
processor).
Only perform Step 1 the first time Call
Forward-External is set or when you change the
destination. It is not necessary to store the destination each
time; it remains in system memory.
Important!
The Call Forward destination can be a telephone number
over a CO line, a station over a tie line, or a station within
your Strata DK system.
Use the Speed Dial storage procedures on Page 29 to store
the destination number.
Call Forward-External.
Use the Speed Dial storage procedures detailed on Page
40. When forwarding to an outside destination include the
CO Line (or CO Line group) access code before the
telephone number.
10
Strata DK Standard Telephone 5/00
Features
Call Forward
Example: 8015833700
801 = CO Line access code
5833700 = Telephone number
Important! See Table 1 on Page 38 for CO Line/Line
Group access codes. The LCR access code “9” cannot be
used.
2. Lift the handset and
press.
3. Hang up.
Incoming calls will forward to the destination stored at
Station Speed Dial Location 49.
➤ To cancel Call Forward-External
➤ Lift the handset and press.
Remote Call Forward—External Destination Change
If Call Forward-External mode is set at your station, you can change the forwarding
destination from a telephone outside of the system.
The destination is normally an external Public Telephone Network Number, but it can also
be an internal Directory Number.
➤ To change the destination number
1. Call into the Strata
DK system over a CO
line programmed for
the DISA feature.
You hear ring back tone signal, then internal dial tone for
10 seconds. Try again if you hear busy tone.
Note See the System Administrator for DISA telephone
numbers.
2. After you hear dial
tone, press,
then enter a [PDN].
Strata DK Standard Telephone 5/00
You hear a confirmation tone.
If a number is not dialed, the system automatically causes
the DISA CO line to ring at telephones as a normal
incoming call. Then, if the call is not answered within 15
seconds after the ringing starts, it disconnects.
11
Features
Call Forward
3. Enter the Remote Call
Forward-External
security code.
You hear a confirmation tone. See the System
Administrator for the access code.
4. Enter the new
destination number.
You can enter an
internal [PDN], or a
CO or tie line access
code + an external
telephone number.
With some systems,
you can dial a line
group code instead of
a CO line number
access code (see
Table 1 on Page 38).
You cannot enter the
LCR access code .
Important!
Do not press , since
that ends the
procedure (see Step
5). Instead, use when entering a CO
line access code.
5. Press.
You hear a confirmation tone.
➤ To cancel Call Forward-External remotely
➤ Enter + [PDN] + Remote Call Forward Security Code +.
12
Strata DK Standard Telephone 5/00
Features
Call Hold
Call Hold
You can place a call on hold and then make another call.
➤ To place a call on hold
1. While on a call, flash
the hookswitch.
You hear dial tone.
2. Press and hang
up.
You hear a one-second burst of dial tone to confirm the call
is on hold. You can now make or receive calls.
➤ To return to the call on hold
➤ Lift the handset and
press.
You are reconnected with the held call.
If you do not return to the call within a specified time, the
call rings back your phone.
If you are busy on another call when the held call recalls
your station, you hear two tone bursts of two beeps each,
three seconds apart, in your handset.
The call remains camped-on to your station indefinitely.
When you end the second call, the first call rings your
station.
➤ To put the second call on hold
➤ Flash the hookswitch, then press .
➤ To go back to the original call
➤ Flash the hookswitch, then press.
➤ To return to the second call
➤ Terminate that original call. Then press to retrieve the second call or wait for
it to recall.
Strata DK Standard Telephone 5/00
13
Features
Call Park Orbits
Call Park Orbits
The Call Park feature enables you to hold a call temporarily in an orbit (the area where the
call is held). Anyone can retrieve the call from the orbit using the same or a different
station. There are 20 General Park Orbits for the system and 1 Personal Park Orbit for
each station.
Once you have parked a call in an orbit, you can:
♦
Hang up and retrieve the parked call at a later time
♦
Originate another call
♦
Access a voice paging device to announce the parked call for pickup from another
station
➤ To park a call
1. While on a call, flash
the hookswitch.
You hear dial tone.
2. Press.
3. Enter a General Orbit
Number (a)
or [PDN].
You hear a one second confirmation tone. The call is
parked at the orbit or to an assigned [PDN]. If an orbit
number is busy, enter another number.
4. Hang up.
Once the call is parked, you can make or receive other
calls.
Notes
●
●
14
If the parked call is not retrieved within a specified
time, the call rings back to your phone.
If your phone is busy when the parked call recalls, you
hear two tones of two short beeps, three seconds apart.
You can place the new call on hold and answer the
parked recall or end the second call and answer the
parked recall by hanging up. The parked call remains
camped onto your phone until you respond.
Strata DK Standard Telephone 5/00
Features
Call Park Orbits
➤ To retrieve a Parked call from any station
1. Lift the handset.
You hear dial tone.
2. Press and enter
the Orbit Number that
you used to park the
call.
You are reconnected to the parked call.
➤ To park a call and page another station
1. While on a call, flash
the hookswitch, press
.
2. Enter the General
Orbit Number
(a) or
[PDN].
The original call is now parked on the lowest vacant Orbit
Number or [PDN]. After you enter an Orbit Number, a
short burst of dial tone prompts you to enter the Page
access code.
3. Enter a Page Group or
Zone access code (see
Tables 2 and 3 on
Page 39).
4. Make your
announcement and
include the Orbit
Number.
5. Hang up to free the
paging device.
Strata DK Standard Telephone 5/00
If the parked call is not retrieved within a specified time,
the call rings back to your phone.
15
Features
Call Pickup
Call Pickup
You can pick up a call that is ringing another station, a call placed on hold at another
station, and other types of calls with the Call Pickup feature.
1. Lift the handset and
press.
2. Press a Call Pickup
code:
You are connected to the caller.
+ ;;;
(XXX=[PDN]/
[PhDN]
Pick up a call ringing or on hold at a specific Primary or
Phantom Directory Number [PDN] or [PhDN] (Release
3.1 and above).
Pick up a telephone group page, internal call, or door
phone call ringing a station.
~ Pick up an external page.
Pick up a ringing CO line.
~
Pick up a CO line on hold (Lines 1~200).
Pick up Calls to a Group
Stations may be assigned in system programming to Pickup Groups. As many as 20
groups can be created to enable you to easily pick up incoming (new or transferred) or
internal calls that are ringing stations in your group or in other groups. You can belong to
more than one group. See the System Administrator for group assignments.
➤ To pick up a call that is ringing in your pickup group(s)
➤ Lift the handset, then press.
16
Strata DK Standard Telephone 5/00
Features
Call Transfer with Camp-on
➤ To pick up a call that is ringing in another group
1. Lift the handset.
You hear dial tone.
2. Enter + the group
pickup access code
(~).
You are connected to the call after dialing the group
access code. If the called station belongs to more than one
group, any of the Group Pickup codes associated with
those groups will pick up the call.
Note
These group pickup access codes can be entered
into a speed dial location for easier access.
Call Transfer with Camp-on
This feature enables you to transfer an outside call to a station that is either idle or busy.
➤ To transfer a call
1. While on an external
call, flash the
hookswitch.
You hear dial tone.
2. Dial the station
number to which the
call will be
transferred.
3. If the station is idle,
announce the call and
hang up
If you hear repetitive ringing after dialing, the call was
made with Tone Signaling and you have to wait for the
called party to answer.
...or if the called
station is busy or does
not answer, hang up.
The call camps on to the busy station.
...or if the call rings
back to your phone,
inform the caller and
repeat the procedure.
If the station does not answer within a predetermined time,
the call rings back to your phone and camp-on is cancelled.
Strata DK Standard Telephone 5/00
17
Features
CO Line Queuing
...or, to reconnect to
the transferred line
before it is answered,
flash the hookswitch
again.
If the called party lifts the handset (or presses a [PDN]
button on digital and electronic telephones) just before you
flash the hookswitch again, you will enter a conference
call.
CO Line Queuing
If all outgoing CO lines are busy, the CO Line Queuing feature will ring your telephone
when one is available.
➤ To set CO Line Queuing
1. If you hear busy tone
after dialing a CO line
access code, press .
Busy tone stops, followed by dial tone (2 secs.), then busy
tone resumes.
2. Hang up. (You can
make other calls
while waiting for a
line to become
available.)
3. Your telephone rings
at a fast rate when a
CO line becomes idle.
4. Answer within three
rings to prevent the
callback from being
cancelled.
You hear CO dial tone. (If you hear busy tone, it means the
line has already been seized or has received an incoming
call. Your request is not cancelled. You will be called again
the next time a line becomes idle.)
5. Dial the desired
telephone number.
If the original call was made using LCR (dial ), the
system automatically dials the number.
➤ To cancel CO Line Queuing
➤ Lift the handset and press.
18
Strata DK Standard Telephone 5/00
Features
Conference and Tandem Calls
Conference and Tandem Calls
Standard Telephones and/or Voice Mail Auto Attendant Devices
Strata DK enables you to participate in a variety of conference calls:
♦
Up to four stations (including your own) may be conferenced on internal lines.
♦
Up to three stations (including your own) may be conferenced with one CO line.
♦
Up to two stations (including your own) may be conferenced with two CO lines.
With Release 3.2 and higher, you can also connect (tandem) two CO lines, and then drop
out of the call.
Step 1: Make a Conference Call or Tandem Two CO Lines
1. While on either an
external call or
internal call, flash the
hookswitch.
You hear internal dial tone and the call is placed on hold.
You will not hear the held party again until Step 4.
2. (Optional) If you
want to add an outside
line, dial the CO line
access code;
otherwise proceed to
Step 3.
See Table 1 on Page 38 for CO line access codes.
You hear dial tone when the line is accessed. (Up to two
CO lines can be conferenced.)
3. Dial the telephone
number that you want
to add to the call.
4. If you hear a single
tone, voice announce
the call and ask the
party to pick up
On internal calls, the new party must pick up the handset or
press a [PDN] button to participate in a conference call.
...or, if you hear
ringing, announce the
call once the party
answers
Strata DK Standard Telephone 5/00
19
Features
Conference and Tandem Calls
...or, if the called
station is busy, you
can flash the
hookswitch to return
to the existing call.
5. If you are ringing an
internal party, flash
the hookswitch after
the party answers
...or if you are ringing
an outside line, you
can flash the
hookswitch before or
after the party
answers.
Note
If a called external number is busy, you must hang
up and re-initiate the call.
All parties are conferenced.
If only your telephone is connected with two parties on
external CO lines, you can exit the conference by
hookflashing again before you hang up. (See “(Optional)
Add More Callers to a Conference or Tandem Call” on
Page 20.) The external lines remain connected.
While a conference is being set up, all outside parties are
held separately and cannot converse with each other.
Step 2: (Optional) Add More Callers to a Conference or Tandem Call
20
➤ For Conference calls:
repeat substeps 1~4 of
Step 1: “Make a
Conference Call or
Tandem Two CO
Lines” to add another
party to the
conference.
If one of the stations hangs up on a two-station/two CO
line conference call, the remaining station maintains the
conference.
...or for Tandem calls:
hookflash again and
hang up.
If only your telephone is connected with two parties on
external CO lines, you can exit the call to allow the two
external parties to continue talking.
Strata DK Standard Telephone 5/00
Features
Conference and Tandem Calls
Step 3: (Optional) Pick Up a Tandem CO Line Call
Note
This step enables you to pick up a tandem CO-to-CO line call that was
established from your telephone.
➤ Go off-hook and dial
.
Strata DK Standard Telephone 5/00
If your telephone has established more than one tandem
call, the call with the lowest line number is picked up.
21
Features
Direct Inward System Access (DISA)
Direct Inward System Access (DISA)
Outside callers with telephones that send Dual-tone Multi-frequency (DTMF) tones (pushbutton dialing) can call in on CO lines programmed for DISA and dial stations or outgoing
CO lines without going through an attendant or operator.
➤ To make a Direct Inward Station call with DISA
1. From outside the
system, call the DISA
CO line phone
number:___-______.
See the System
Administrator for this
number.
2. Listen for the
repetitive ringback
tone signal, followed
by dial tone.
Try again if you hear
busy tone.
3. During the 10 secs. of
dial tone, make your
call.
If a number is not dialed, the system automatically causes
the DISA CO line to ring at telephones as a normal
incoming call. Then, if the call is not answered within 15
seconds after the ringing starts it disconnects.
To call another station after completing a DISA station
call, the internal party must transfer you. Station Paging
and System Paging cannot be made on DISA calls.
4. If you hear busy tone,
press.
If the call is not answered after 6 rings or 24 seconds,
whichever occurs first, you hear busy tone.
5. When you hear dial
tone, call again.
22
Strata DK Standard Telephone 5/00
Features
Direct Inward System Access (DISA)
➤ To make an outgoing call with DISA
1. From outside the
system, call the DISA
CO line telephone
number:___-_____.
See the System
Administrator for this
number.
2. Listen for repetitive
ringback tone, then
listen for dial tone.
Try again if you hear
busy tone.
The dial tone is present for 10 seconds to allow direct
dialing of a station internal number or CO line access code.
If a number is not dialed, the system automatically causes
the DISA CO line to ring at telephones as a normal
incoming call. Then, if the call is not answered within 15
seconds after the ringing starts, it disconnects.
3. Dial a CO line
number or line group
access code. See
Table 1 on Page 38.
4. If a DISA security
code is required (see
the System
Administrator), dial
the code and listen for
CO dial tone.
...or if a DISA
security code is not
required, you hear
CO dial tone.
Strata DK Standard Telephone 5/00
If the correct code is not entered, the call is disconnected.
A timer tone plays (approximately four mins.) that both
parties hear after the call was made.
23
Features
Door Phones
5. Press to reset the
timer four more
minutes; otherwise,
the call disconnects
approximately one
min. after the tone.
6. Dial a telephone
number.
Door Phones
You can call a door phone and monitor the immediate area surrounding the door phone.
Only digital and electronic telephone stations can be called by door phone users, but you
can pick up these calls when they are incoming by lifting your handset and dialing a pick
up access code.
➤ To call/monitor a door phone
1. Lift the handset.
You hear dial tone.
2. Dial the door number:
Door Phone ID
24
Location
1A
1B
1C
2A
2B
2C
3A
3B
3C
4A
4B
4C
Strata DK Standard Telephone 5/00
Features
Emergency Ringdown/Hotline Service
➤ To pick up a door phone call that is ringing another station
1. When you hear a door
phone call, lift the
handset.
Door phone calls ring from one to five times, depending on
system programming.
2. Press.
Emergency Ringdown/Hotline Service
The Emergency Ringdown or Hotline Service feature enables standard telephones to
automatically ring a designated extension, after the ringdown timer expires, by going offhook.
The Hotline Service feature is often used for telephones in hotel/motel lobbies. This same
feature is referred to as Emergency Ringdown in healthcare facilities, where it is used to
assist callers who may not be able to complete a call by dialing.
Note
Electronic and digital telephones cannot perform this feature, but they can
receive Hotline Service or Emergency Ringdown from standard telephones.
➤ To make a hotline or emergency ringdown call
➤ Lift the handset offhook.
The designated station will automatically ring after the
ringdown timer expires.
If a valid feature access code or DN is dialed before the
ringdown timer expires, automatic ringdown does not
occur.
An example of an incoming
205 CALLING
RINGDOWN
Emergency Ringdown call to an
electronic or digital LCD
telephone is shown on the right. The calling [DN] and
“Ringdown” displays whether soft keys are ON or OFF.
Strata DK Standard Telephone 5/00
25
Features
Message Waiting
Message Waiting
If your station is idle or busy on a call while another station tries to contact you, the calling
station can turn on the message waiting LED on your telephone. Your Message Waiting
lamp flashes when there is a message.
When you respond by pressing 0VJ, you will either hear a voice message or your phone
will dial the telephone which set a callback message. Voice mail devices and stations can
leave message waiting indications.
Up to four Message Waiting indications can be left at a station at one time. One of the
indications is for the Message Center.
➤ To answer a Message Waiting light
1. Lift the handset.
You hear dial tone.
2. Press.
Your phone rings the device that set the indication. If there
is no answer, hang up and try later. (The LED continues to
flash.)
3. If your telephone calls
a busy station or there
is no answer, hang up
and try later.
The LED continues to flash.
...or you can bypass
this message and
listen to the next
message by going onhook and repeating
Steps 1 and 2.
4. After receiving the
message, hang up.
This feature is available for DK14, DK16e, DK16, DK40i,
DK40, DK424 release 1 and DK280, release 3.1 and
higher.
If the Message Waiting LED continues to flash, you have
more messages—repeat Steps 1~3 to retrieve them.
➤ To cancel the Message Waiting light
26
1. Lift the handset.
You hear dial tone.
2. Press
The Message Waiting indication is cancelled.
Strata DK Standard Telephone 5/00
Features
Override Calls
Set Message Waiting On Other Telephones
After reaching a busy or unanswered telephone equipped with a Message Waiting
indicator, you can set a Message Waiting indication on the called telephone. A flashing
lamp or LED at the called telephone indicates a call is waiting. The station user can press
the button associated with the flashing LED or enter to call you back.
➤ To set a message waiting indication on another telephone
1. If a called telephone
station is busy or does
not answer, press .
2. Hang up.
A Message Waiting light is set at the station. If you are
calling a standard telephone, the telephone must have with
a message waiting light. All Toshiba digital or electronic
telephones have Message Waiting lights.
➤ To cancel the message waiting indication on another telephone
➤ Lift the handset and
press + ;;;.
(;;; = station
number with the
message light.)
You hear busy tone if the called station is busy, or you hear
repetitive ringing or a single tone if the called station is
idle.
The Message Waiting indication on the station is turned
OFF.
Override Calls
Busy Override enables you to send a tone to a busy station to indicate that a call is waiting.
Any station can initiate Busy Override. Off-hook Call Announce is another way to contact
a busy station; it lets you speak to a digital telephone user who is off-hook.
Busy Override or Off-hook Call Announce
➤ After reaching a busy
station, press ...or to OCA, dial or .
Strata DK Standard Telephone 5/00
The busy station receives a tone signal, indicating a
waiting call.
If the busy station has the Off-hook Call Announce (OCA)
feature, then you can immediately talk to the called party.
27
Features
Paging Announcements
Do Not Disturb (DND) Override
DND Override lets you send a tone to an idle station in the DND mode to indicate that a
call is coming in.
➤ After reaching a
station in DND mode,
press .
The DND station receives a tone signal, indicating that a
call is coming in.
Note
Note
Your station must be programmed for this feature.
Executive Override and DND Override are optional features, enabled in
system programming
Executive Override
Executive Override enables you to enter a conversation.
➤ After reaching a busy
station, press .
You can now enter the conversation. An optional tone
signal can be heard by the called parties prior to your
entrance.
Note Your station must be programmed for this feature.
Paging Announcements
You can make page announcements to digital and electronic telephone speakers and
external speakers. Telephones are assigned to specific page groups in system
programming. A page can be sent to external speakers (all zones), if enabled in system
programming.
28
1. Lift the handset.
You hear dial tone.
2. Enter a page access
code.
See Tables 2 and 3 on Page 39.
Strata DK Standard Telephone 5/00
Features
Repeat Last Number Dialed
3. Make your
announcement in a
normal voice level
and then repeat the
announcement.
4. Hang up when you
have completed your
announcement.
Repeat Last Number Dialed
This feature enables you to easily redial the last number called.
1. Lift the handset.
You hear dial tone.
2. Press.
The system automatically dials the last telephone number
that you entered.
Speed Dial
Speed Dial enables you to call a telephone number by dialing a brief access code, instead
of having to dial the entire telephone number. There are two types of Speed Dial numbers:
Station Speed Dial numbers, which you can assign to buttons on your own station and
System Speed Dial numbers, which are assigned from the System Administrator’s station
or an attendant console, but they can be used by other stations.
Speed Dialing is not available on rotary telephones.
➤ To store a station speed dial number
1. Lift the handset.
You hear dial tone.
2. Press.
You hear a short tone.
3. Press.
Strata DK Standard Telephone 5/00
29
Features
Speed Dial
4. Enter the access code
where you wish to
store the telephone
number.
See Table 4 on Page 40.
5. Dial the CO line
number access code
to be stored.
See Table 1 on Page 38.
6. Enter the telephone
number.
The number can be up to 20 digits, including the CO line
access code.
7. Press.
You hear confirmation tone once the CO line access code
and the telephone number are stored. They will be
automatically dialed when you enter the Speed Dial access
code.
Repeat this procedure to replace the stored telephone
number with a new one.
➤ To make a call with a station or system speed dial code
30
1. Lift the handset.
You hear dial tone.
2. Press .
Dial tone continues.
3. Dial a Speed Dial
access code.
Dial tone continues while you enter the access code. See
Table 4 on Page 40. The system automatically dials the
telephone number assigned to this code.
Strata DK Standard Telephone 5/00
Features
Tone/Voice First Signaling
Tone/Voice First Signaling
Your Strata DK system may be set for Tone Signaling or Voice First Signaling as the
standard internal call signaling method for calls to digital and electronic telephones. The
Tone Signal consists of repetitive ring tones, while the Voice First Signal consists of a tone
burst followed by the caller’s voice. Standard telephones always ring with Tone Signaling,
no matter what the system signaling method. When you initiate a call, you can change to
the alternate signaling method.
➤ To change the signaling mode
1. Call an internal
digital/electronic
telephone.
If the signaling mode is set for Voice First Signaling, you
hear a single tone burst followed by the caller’s voice or
sounds from the surrounding area of the called telephone.
If the signaling mode is set for Tone Signaling, you hear
repetitive ringback tone.
2. To change the mode,
press .
Ringing stops and you hear a tone burst if you changed
from Tone Signaling to Voice First Signaling. You can
converse after the tone burst.
The call rings the called station if you changed from Voice
First Signaling to Tone Signaling.
Strata DK Standard Telephone 5/00
31
Features
Tone/Voice First Signaling
32
Strata DK Standard Telephone 5/00
Using Toshiba Voice
Mail Systems
2
This chapter explains how to program your telephone for Call Forward and message
retrieval when using a Toshiba Voice Mail System with your Strata DK system.
Refer to the appropriate Toshiba Voice Mail user guide for more information:
♦
Stratagy Voice Processing Systems User Guide
♦
Toshiba VP User Guide
Setting Call Forward
You can program your telephone to forward to the Toshiba Voice Mail System to answer
your calls when you are busy or not available.
Voice Mail Identification Code
To direct forwarded calls to your mailbox—your personal storage space for voice
messages—and to ensure that callers receive your personal greeting, you must store a
Voice Mail (VM) Identification (ID) code once for your telephone Intercom Number.
Strata DK Standard Telephone 5/00
33
Using Toshiba Voice Mail Systems
Setting Call Forward
➤ To store the voice mail ID code
1. Go off-hook.
You hear dial tone.
2. Press.
You hear confirmation tone. is the access code for
setting the Voice Mail Call Forward digit sequence. This
code does not forward calls to the Voice Mail system.
3. Press .
4. Enter your mailbox
number.
This could be the mailbox number for your Directory
Number.
5. Press.
You hear confirmation tone. The VM ID code is
automatically sent to the Voice Mail system whenever calls
to your telephone are forwarded to it.
Note
Steps 1~5 are required for the initial storage of
VM ID code to the Toshiba Voice Mail system.
Once programmed, these digits remain in memory
until changed. Repeat Steps 1~5 to change the
code.
➤ To cancel the voice mail ID code
1. Go off-hook.
You hear dial tone.
2. Press.
You hear confirmation tone.
3. Press.
You hear confirmation tone. The ID code is cancelled.
Call Forward To Toshiba Voice Systems
By setting Call Forward to the Toshiba Voice Mail System on your telephone, information
about the call will automatically be sent to the Voice Mail system, so that the callers who
call your telephone and call forward to voice mail will be automatically connected to your
voice mail box. (See “Call Forward” on Page 8 for instructions on using this function.)
34
Strata DK Standard Telephone 5/00
Using Toshiba Voice Mail Systems
Voice Mail Message Retrieval
Voice Mail Message Retrieval
You can program your telephone to automatically retrieve your voice mail messages.
➤ To program your telephone to retrieve messages
1. Go off-hook.
You hear dial tone.
2. Press.
You hear confirmation tone. is the access code for
setting the Voice Mail message retrieval digit sequence.
This code does not forward calls to the Toshiba Voice Mail
system.
3. Press.
4. Enter your mailbox
number plus your
security code.
By storing your security code, you avoid having to enter
your code every time you access your mailbox; however,
this will also allow anyone to retrieve your messages from
your phone. If a security code is not desired, do not include
it.
5. Press.
You hear confirmation tone.
➤ To retrieve messages
➤ When the Msg Lamp
flashes, go off-hook
and press.
The Voice Mail System is called and you are automatically
connected to your Voice Mail box.
If you have multiple messages from other telephones, go
on-hook and then repeat this step to skip the next message.
Note Your phone must be programmed to retrieve
messages per the previous steps.
Strata DK Standard Telephone 5/00
35
Using Toshiba Voice Mail Systems
Voice Mail Message Retrieval
36
Strata DK Standard Telephone 5/00
Appendix
Access Codes
This appendix contains access codes for outside Speed Dial numbers, CO lines, Paging
Group and Paging Zone Codes.
CO Line Access Codes
CO lines are used when you dial an outside number. If your telephone does not have a &2
or /LQH button, you can enter the appropriate code listed in Table 1 to access an outside
line. See your System Administrator for the code which applies to your telephone.
Strata DK Standard Telephone 5/00
37
Appendix
Access Codes
➤ To access a line
➤ Press [PDN] + CO Line Access Code.
Table 1
CO Line Access Codes
System
CO Line Access Codes
DK14
or a or a
DK16e, DK16
or aRUa
DK40i, DK40
RUaRUa
DK424 (RCTUA)
RUaRUa
DK424 (RCTUBA/BB) and
DK424i (B1CU)
RUaRUa
DK424 (RCTUC/D) and
DK424i (B2CAU/B2CBU,
B3CAU/B3CBU)
RUaRUa
DK424 (RCTUE/F) and
DK424i (B5CAU/B5CBU)
RUaRUa
Notes
●
38
In some systems, accesses a general group code, an outside line, or Least Cost
Routing (LCR). System users are required to dial in order to access an outside
line. If you press in a system programmed with LCR, you may not hear internal
dial tone, depending on system programming.
●
a
●
a
accesses line groups 1~16, respectively.
accesses individual lines 1~200, respectively.
Strata DK Standard Telephone 5/00
Appendix
Access Codes
Paging Access Codes
Your telephone can be assigned to page group(s). Telephones can be a member of more
than one group and each group can have as many as 120 stations. Station users can access
each group separately by dialing an access code (Tables 2~3).
➤ To enter a paging group access code
➤ Press [PDN] + Access Code.
Table 2
Paging Groups
Paging Group
Access Code
Paging Group
Access Code
Station Group A
Station Group E
Station Group B
Station Group F
Station Group C
Station Group G
Station Group D
Station Group H
Note If you are storing onto a Speed Dial code, enter in place of .
Table 3
External Paging Zones
External Paging Zone
Access Code
External Paging Zone
Access Code
DK14, DK40, DK40i, DK424, DK424i (all processors)
Paging
All Call Page Zone
Paging All Call,
External Page Zone
DK40, DK40i, DK424 (RCTUA, RCTUBA/BB, RCTUC/D) and
DK424i (B1CU, B2CAU/B2CBU, B3CAU/B3CBU)
Zone A
Zone C
Zone B
Zone D
DK424 (RCTUE/F) and DK424i (B5CAU/B5CBU)
Zone A
Zone E
Zone B
Zone F
Zone C
Zone G
Zone D
Zone H
Strata DK Standard Telephone 5/00
39
Appendix
Access Codes
Speed Dial Access Codes
The number of station and system speed dial numbers available to you depends on the size
of your company’s telephone system. Check with your System Administrator to find out
which codes apply to your system.
Once you store a telephone number on any of the codes listed below, you can dial the
number by entering the code, such as (see Table 4.)
Table 4
40
Speed Dial Access Codes
Telephone System Size
Station
Speed Dial Codes
System
Speed Dial Codes
Small System
(DK14, DK16, DK16e, DK40, DK40i, and RCTUA)
a
a
Medium System
(RCTUBA/BB, RCTUC/D, B1CU,
B2CAU/B2CBU and B3CAU/B3CBU)
a
a
Large System
(RCTUE/F and B5CAU/B5CBU)
a
a
Strata DK Standard Telephone 5/00
Index
A
about this book
conventions, iv
related documents/media, v
access codes, 37
account code calls, 4
answering, 3, 4
attendant console calling, 8
automatic callback (ACB), 7
B
busy override, 27
C
call
hold, 13
park orbits, 14
pickup, 16
transfer with camp-on, 17
call forward, 8
external, 10
to voice mail, 33
calling
internally, 3
outside, 3
Strata DK Standard Telephone 5/00
CO line
access codes, 37
queuing, 18
conference calls, 19
CO-to-CO line calls (tandem), 19
D
direct inward system access ( DISA), 22
do not disturb(DND), 7
override, 28
door phones, 24
E
emergency
call to a console, 8
override of forced account code, 5
ringdown, 25
executive override, 28
external paging zones, 39
F
flash a CO line, 2
flash the hookswitch, 1
forced account codes, 4
41
Index
H~V
access codes, 40
H
hold, 13
hotline service, 25
I
integrated services digital networking
(ISDN), 3
L
Least Cost Routing (LCR), 18
M
T
tandem CO line call, 19
tone/voice first signaling, 31
transfer, 17
V
verified account codes, 5
voice mail, 33
message retrieval, 35
voluntary account codes, 5
message waiting, 26
other telephones, 27
O
override, 27
busy, 27
do not disturb, 28
forced account code, 5
P
paging announcements, 28
paging group codes, 39
park and page, 15
park calls, 14
pickup calls, 16
R
repeat last number dialed, 29
ringing patterns, 2
S
speed dial, 29
42
Strata DK Standard Telephone 5/00
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