Meridian | M2616 | Meridian Mail Voice Messaging User Guide Assigning a custom

Meridian Mail Voice Messaging User Guide
Assigning a custom operator
You can set up your mailbox to connect to another number. This allows you to offer your callers
the option of leaving a message or speaking to one of your assistants or colleagues.
To assign a custom operator
In your greeting, you can tell callers to press
zero after the tone if they wish to speak to
someone in your absence.
1. While logged to Voice Messaging press 8, 0 "Mailbox options."
for mailbox options.
2. Press 1 to change the number.
A prompt tells you the current custom operator
number.
3. Enter the new custom operator number,
"The operator assistance number has been
then press #.
changed to (number)."
Calling the sender
After listening to a message, you can automatically place a call to the sender of the message, if
the sender is known to Voice Messaging.
To call the sender
1. After listening to the message, press 9 to
"Calling (sender's extension number or
call the sender.
name)."
2. Speak to the sender or leave a message.
3. When you have finished your call, hang up.
Changing your password
For security reasons, you should change your password from the one you were first assigned.
After that, you can change your password as often as required. Help keep your mailbox secure
by choosing passwords that are not easily discovered.
To change your password
1. While logged in to Voice Messaging press
"Password change. Please enter your new
8, 4.
password, followed by number sign."
2. Enter a new password; press #.
"Please enter your new password again,
followed by number sign."
Your password may be from 4 to 16 numbers
You see dashes instead of numbers if you have
or letters, except the characters # and *.
a display phone.
3. Enter the new password again, then press #. "To confirm the change, please enter your old
password, followed by number sign."
4. Enter your old password, then press #.
"Your password has been changed."
If your password expires, follow the steps for
changing a password.
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Meridian Mail Voice Messaging User Guide
Checking and editing your messages
Before you send a message which you have recorded, you can check it and edit it if required.
To edit your messages
• To play your message press 2.
The message plays.
• To skip back press 1.
Message playback moves back 5 seconds.
• To skip forward press 3.
Message playback moves ahead 5 seconds.
• To play the message faster press 2, 3; to play If you delay pressing the 1 or 3 longer than
the message slower press 2,1.
one and a half seconds, you skip back or
forward instead of changing speed.
You can increase the message speed to the
You cannot play a message slower than normal
maximum, then decrease it to normal speed.
speed.
• To pause press #.
Message playback stops.
• To continue press 2.
Message playback resumes.
• To erase the message and rerecord, press 5
The new message records over the old one.
while at the beginning of the message. Wait
for the tone, then record.
Press # to end the recording.
"Recording stopped."
• To add to the end of the message, press 5
The new recording is added.
while at the end of the message. Wait for the
tone, then record.
Press # to end the recording.
"Recording stopped."
• To rerecord part of the message, press 5
The new message records where you start.
while at the place in the message where you
want to start. Wait for the tone, then record.
Press # to end the recording.
"Recording stopped."
• To delete the message entirely press 7, 6.
"Message deleted."
Composing messages
You can compose a message to one or more people or distribution lists, then edit the message if
necessary, and send it when you are ready. You address your message before recording it.
To address and send a message
1. While logged to Voice Messaging press 7, 5 "Compose. Enter a list of mailboxes."
to compose a message.
2. Enter the first address (mailbox number,
"(Name or mailbox/list/phone number)."
name address, distribution list number,
network user, open network user, nonuser
number), then press #.
Continue to enter numbers followed by # until "To begin recording, press 5. To end
you have finished, then press # again.
recording, press number sign."
To use a name address instead of a mailbox
number, see "Name addressing" on page 15.
3. Press 5 to record. Wait for the tone, then
Recording begins.
record your message.
End the recording by pressing #.
"Recording stopped."
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4. To send the message press 7, 9.
To cancel an address entry
1. To cancel the last mailbox number or
distribution list number you entered press 0, #.
Repeat this step for each number you want to
cancel, erasing entries one at a time. After you
have pressed the final #, you cannot cancel any
numbers.
"Message sent."
"Address (mailbox number) canceled."
Composing messages (continued)
If this option is available on your system, you can address messages to other sites (networks), to
other voice mail systems (open networks), and to recipients with no voice mail (nonusers). Ask
your system administrator for the required prefixes.
1. To address the message to a mailbox at
"Compose. Enter a list of mailboxes."
another site, enter the network prefix followed
by the mailbox number, then press #.
"(Site), (mailbox number)."
Repeat this step for each additional mailbox.
To address a message to an open network user
1. To address the message to an open network "Enter the mailbox number for this open
mailbox, enter the open network prefix
network user, followed by number sign."
followed by the system access phone number,
then press #.
Enter the system access number in the normal
format for a local or long-distance number.
2. Enter the mailbox number, then press #.
"Open network user (mailbox number) at
(system access number)."
Repeat these steps for each additional mailbox.
To address a message to a nonuser
1. Your system may allow you to send
"Phone number: (number)."
messages to people with no voice mail. Enter
the nonuser prefix if required, followed by the
person's phone number, then press #
When you send a message to a nonuser, Voice "Hello. You have a message from (personal
Messaging calls the person's phone and states
verification or mailbox number)." The
that there is a message form you. Voice
message plays. "You may record your reply at
Messaging may tell the recipient which key to the sound of the tone. When you are finished,
press to hear the message, or the message may just hang up." The record tone plays.
play automatically.
The recipient responds by pressing 5 to record,
# to stop recording, and 2 to play.
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Distribution lists
A distribution list saves you time when you are sending a message to a group of addresses. In
Personal Distribution Lists, you can add, delete, and search for numbers. System Distribution
Lists are supplied by your system administrator.
To create a personal distribution list
You can create up to nine personal distribution lists, each containing up to 99 entries.
1. While logged on to Voice Messaging press "Distribution list."
8, 5.
2. Enter a number form 1 to 9 to identify this
"Distribution list (number). (Number)
list, then press #.
addresses.
3. Press 5 to create the list.
"Compose distribution list."
4. Enter the first address (mailbox number,
"(Name/mailbox/phone number.)"
name address, network user, open network
user, or non-user number), then press #.
To delete a number or name after you enter it
"Address (number) canceled."
press 0, #.
5. When the list is complete press #.
"End of list."
To play, edit, or delete a personal distribution list
1. Press, 8, 5.
"Distribution List."
2. Enter the distribution list number, then
"Distribution list number. (Number)
press #.
addresses."
• Press 2 to play the list.
"Distribution list number. (Number)
addresses."
• Press 5 to add numbers. Enter each number, "Add to distribution list."
press #. When the list is complete, press #.
• Press 6 to find a number in the list. Enter the "Find address?"
number, then press #.
"Name/mailbox/phone number. Found."
If the number is in the list, you can delete it by "Deleted."
pressing 7, 6.
If the number is not in the list, you can add it
"(Number) is not in the list."
by pressing 5.
"Added."
• To delete an entire list, press 7, 6.
"The distribution list has been deleted."
You can restore it by pressing 7, 6 again
Ask your system administrator about backing
immediately after deleting it.
up and restoring lists.
• To exit press 4.
You return to your messages.
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Express messaging
Express messaging is a fast method of leaving a message in another Voice Messaging mailbox
without logging in to your own mailbox to compose and send the message.
To send an express message
1. Dial the express messaging access number. "Express messaging. To mailbox?"
2. Enter the mailbox number of the person for "(Name or mailbox number.) Please leave a
whom you are leaving the message then press
message after the tone.
#.
3. Wait for the tone, then record.
To edit or tag y our message, see "Checking
and editing your messages" on page 18, and
"Tagging messages" on page 20.
4. Hang up.
Forwarding messages
You can forward a message to another mailbox, to a distribution list, or to a person with no voice
mail (a nonuser). You can also record an introduction to the original message.
To forward a message
1. After hearing the message press 7, 3 to
"Forwarding message (number). Enter a list
forward.
of mailboxes."
2. Enter the mailbox number, phone number,
or distribution list to which you want to
forward the message, then press #. Repeat this
step for any other mailbox numbers, phone
numbers, or distribution lists.
End by pressing #.
3. To record an introduction, press 5, wait for
Recording begins.
the tone, then speak.
End the recording by pressing #.
"Recording stopped."
To edit or tag your reply, see "Checking and
editing y our messages' on page 18, and
"Tagging messages" on page 20.
4. To send the message press 7, 9.
"Message sent."
Help
You can get help at any time while using Voice Messaging. The help is context-sensitive. This
means that when you press the help key, you are told which commands are available for that
feature.
To get help while using Voice Messaging press:
* General help
7 * Message command help
8 * Mailbox command help
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Meridian Mail Voice Messaging User Guide
Logging In
Logging in means accessing your mailbox in the Voice Messaging system so that you can play
your messages and use all the other Voice Messaging features. You can log in from any touch
tone phone.
To log in from you own phone
Dial the Voice Messaging access number.
You hear a prompt asking you to enter your
(You may be able to access Voice Messaging
mailbox number.
by pressing the message key on your phone.
2. Press #.
"Password?"
3. Enter your password, then press #.
You see dashes instead of your password.
Then you hear the mailbox summary.
To log in from another phone
When you are away from our own phone, you
can access your mailbox from any other touch
tone phone.
1. Dial the Voice Messaging access number.
You hear a prompt asking you to enter your
mailbox number.
2. Enter your mailbox number, then press #.
"Password?"
3. Enter your password, then press #.
You see dashes instead of your password.
Then you hear the mailbox summary.
To log in after leaving a message
After you have called a Voice Messaging user
and left a message, you can log in to Voice
Messaging without hanging up.
1. After you have finished leaving your
"Recording stopped." You are still connected
message, press #.
to Voice Messaging.
2. Press 8, 1.
"Message left. Mailbox?"
3. Follow the steps for logging in.
Autologin
Autologin is an option available on some
mailboxes. See your system administrator.
Name addressing
You can use name addressing for addressing a message, for creating a distribution list, or for
express messaging, by spelling the name on your telephone keypad.
To address by name
1. When Voice Messaging prompts you for a
mailbox number, enter the name addressing
prefix. (If you don't know the prefix, press #.)
2. Spell the last name, then the first. For Q,
"Name found: (name)."
press 7; for Z, press 9. For example, to reach
Bob Quinn, dial 78466262. You can stop
spelling as soon as the system announces a
match and places the call.
If you don't know the complete name, enter the If you entered a partial name, the system lets
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first few letters, then press #.
you select from a list of possible matches for
the name.
Playing your messages
Your phone may have a message-waiting light to indicate new messages, or you may hear a
special dial tone when you pick up the handset. When you play your messages, new messages
play first, followed by previously played messages.
To play your messages
1. After logging in, listen to the mailbox
You hear the number of new messages you
summary.
have, and if any of them are urgent.
2. Listen to the first message envelope, or go
You hear the sender's name, with the date and
to Step 3. (If you have the Autoplay feature,
time of the message.
your messages will play automatically.)
3. Press 2 to play the message. While the
The message plays.
message or its envelope is playing, you can
perform these functions:
• To skip back, press 1.
Message playback moves back 5 seconds.
• To skip forward, press 3.
Message playback moves ahead 5 seconds.
• To play the message faster press 2, 3; to play If you delay pressing the 1 or 3 longer than
the message slower press 2, 1.
one and a half seconds, you skip back or
forward instead of changing speed.
You can increase the message speed to the
You cannot play a message slower than normal
maximum, then decrease it to normal speed.
speed.
• To pause, press #;
Message playback stops;
to continue, press 2.
message playback resumes.
• To go to the next message, press 6.
The next message plays.
• To go to the previous message, press 4.
The previous message plays.
• To play the message envelope press 7, 2.
The message envelope plays.
• To go to a specific message press 8, 6
The specified message plays.
(message number), and #.
• To delete a message press 7, 6. You can
Your played messages may be automatically
restore a deleted message (within the current
deleted on a schedule set by your Voice
session only) by pressing 7, 6 again.
Messaging system. Ask our system
administrator about backing up and restoring
messages.
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Recording external, internal, and temporary greeting
Callers from outside your organization hear our eternal greeting; callers within your organization
hear your internal greeting. All callers hear your temporary greeting if you record one.
To record your greeting
1. While logged in to Voice Messaging, press "For your external greetings, press 1. For
8, 2.
your internal greetings, press 2. For your
temporary greeting, press 3."
2. Press 1 for external greeting, 2 for internal
greeting, or 3 temporary greeting.
If you want to hear the current greeting, press
The current greeting plays.
2.
3. Press 5 to record. Wait for the tone before
Recording begins.
you speak.
4. Press # to end the recording.
"Recording stopped."
5. When you have finished recording, you can "To play the greeting, press 2. To rerecord it,
play the greeting, rerecord it, delete it, set the
press 5. To set the expiry date, press 9. To
expiry date for a temporary greeting, or exit.
exit, press 4.." (Expiry date is for temporary
greeting only.)
• To play the greeting you recorded, press 2.
The new greeting plays.
• To rerecord the greeting, press 5 while at the The new recording will erase the old one from
beginning of the greeting. Record the new
the place where you started to rerecord.
greeting and press # to end the recording.
• To delete one of your greetings press 7, 6 at
If you delete your external greeting, your
the greeting. (You cannot delete the standard
callers hear the standard system greeting. If
system greeting.)
you delete your internal greeting, your callers
hear the external greeting or the system
greeting. If you delete your temporary
greeting, callers hear the external, internal, or
system greeting.
• To set the expiry date for your temporary
If you do not set an expiry date, or if you press
greeting, press 9. Enter the month, day, and
# for all three settings, your temporary
time, pressing # after each entry. For the
greeting will remain in effect until you delete
current month or day, press # only. For the
it.
standard expiry time of 12:01 a.m. with any
future date, press # for time.
Pressing ### sets no "expiry."
• To exit, press 4.
You return to your messages.
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Recording your name (personal verification)
Personal verification records your name and other details such as your title or extension number.
Your personal verification is used in your greetings and outgoing messages, in name dialing, and
in remote notification announcements.
To record a personal verification
1. While logged in to Voice Messaging press
"The personal verification is (name)." Or,
8, 9.
"There is no name for personal verification of
mailbox (number)."
2. Press 5 to record. Wait for the tone, then
Recording begins.
record your name and, if you wish, your title or
extension number.
3. Press # to end the recording.
"The personal verification is (name)."
4. When you have finished recording, you can
play your name and rerecord it if you wish.
• To play your name, press 2.
The recorded name plays.
• To re-record, press 5 to record while at the
The new recorded name will replace the old
beginning of your name. Record your name
one.
and press # to end the recording.
Remote notification
The remote notification option informs you of incoming messages by calling you at a phone
number or pager number which you specify.
How remote notification works
Remote notification
Phone numbers and pagers
When a new message is deposited in your
You can specify the telephone or page number
mailbox, the remote notification service
where you wan to be notified, including any
informs you. You then log in to your mailbox dialing prefixes or area codes. You may define
to play the message. If the call is unanswered,
up t 3 phone numbers per time period in a
or if you do not log in, remote notification
schedule. If you use a digital or numeric
cycles through your list of numbers until the
pager, you may also enter a callback number
call is answered, disabled, or the maximum
which will be displayed on your pager. If you
number of retry attempts is reached. If the line use a paging service, you must specify the
is busy, remote notification continues to retry
personal identification number (PIN) or your
that number until the maximum number of
pager.
retry attempts if reached. You can temporarily
turn off remote notification at a number if
required.
Message types for notification
Deleting notification numbers
You can choose to be notified of all new
You can delete a notification number by
messages, or only urgent messages.
entering 0, # after selecting a number to
change. If you delete the only phone number
in a time period, the time period is deleted.
Schedule types
Remote notification time periods
You can define up to three remote notification You can define up to three time periods per
scheduled: business days, nonbusiness days,
schedule. Time periods within a schedule
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and temporary.
Temporary schedules allow you to override
normal schedules. You can specify the duration
of a temporary schedule, or allow it to
automatically discontinue after one day.
cannot overlap and must start and end within
the same day. When you add a new time
period, start and end times are automatically
created and the previously defined phone
numbers are copied to the new time period.
Remote notification (continued)
Remote notification calls the telephone number you have specified and tells you that a message
has been received for you.
To answer a remote notification call
1. Answer a call from remote notification.
"Hello. Voice Messaging has received a
message for (personal verification or mailbox
number)."
2. Press 1 to log in to Voice Messaging. You
can listen to your messages and use all the
other Voice Messaging commands.
If your remote number is a pager, go to a
telephone to log in.
Turn off remote notification
1. Press 3 if you wish to turn off remote
"All further remote notification is now turned
notification until the next time you log in.
off. Good-bye."
When you log in again, the schedule is
automatically reactivated.
Remote notification schedules
Plan your schedules before you start to set up remote notification. Complete charts for each
schedule type you set up, and keep them for reference.
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Merge type for notification
Any
Schedule type
Temporary
Business days
Time period 1
Telephone number(s)
Telephone type(s)
Start time
________________
________________
________
________________
________________
________________
________________
Urgent
Nonbusiness days
End time
________
Time period 2
Telephone number(s)
________________
________________
________________
Telephone type(s)
________________
________________
________________
Start time
________
End time
________
Time period 3
Telephone number(s)
________________
________________
________________
Telephone type(s)
________________
________________
________________
Start time
________
End time
________
Remote notification (continued)
You can define up to three remote notification schedules, with up to three time periods per
schedule.
To set up remote notification
1. While logged to Voice Messaging press 8,0 "Mailbox options."
then 2 to access the remote notification service "Remote notification service."
2. Press 4 to specify the message type for
Current message notification type setting is
notification.
urgent or any.
3. Press 1 to reset: urgent or any.
Current setting is changed..
4. Enter the schedule type.
The schedule type is confirmed.
For a temporary schedule, press 1.
For a business day schedule, press 2.
For a non-business day schedule, press 3.
5. Press 5 to start the schedule setup.
6. Enter the phone number or pager access
The notification number is confirmed..
number (including any dialing prefixes or area
codes) at which you wish to be notified, then
press #.
7. Enter the number corresponding to your
The telephone type is confirmed..
telephone type:
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For a touch tone phone, press 1.
For a touch tone-only, press 2.
For a tone/voice pager, press 3.
For a digital or numeric pager, press 4
For a paging service, press 5.
To continue, press #.
8. Set the start and end times of the first time
period:
To set the start time, press 1.
To set the end time, press 2.
To continue, press #.
9. Add and set other time periods, if required:
To add another time period, or to set the
duration of a temporary schedule, follow the
prompts.
10. To exit, press #.
"Callback number? "
"Pager identification number"
The times are confirmed. You are offered the
choice of making changes.
The settings are confirmed. You are offered the
choice of making changes.
You return to your messages.
Remote notification (continued)
You can review, change or add to the schedules and time periods you have defined.
To modify remote notification
1. While logged to Voice Messaging press 8,0 "Mailbox options."
then 2 to access the remote notification
Remote notification service."
2. Enter the schedule type:
The schedule type is confirmed.
For a temporary schedule press 1.
For a business day schedule press 2.
For a nonbusiness day schedule press 3.
3. Review or change the schedule:
The current time periods are listed for you to
choose from.
4. To change the schedule choose a time
Your choice is confirmed. Then the current
period (1,2, or 3) to add to change. Choices
start and end times for that time period are
depend oh how many time periods are
listed for you to confirm or change.
currently set up.
5. Change the phone number for the time
Your change is confirmed. Then the current
period you chose, or add new numbers.
start and end times for that time period are
Choices depend on how many phone numbers
listed for you to confirm or change.
are currently set up. To continue press #.
6. Change the start and end times of the time
The time periods already set up are listed for
period you choose:
you to choose from.
To change the start time press 1.
To change the end time press 2.
To continue press #.
7. Choose another time period to add or
The steps above are repeated for each new
change. Choices depend on how many time
time period.
periods are currently set up.
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8. To exit press #.
You return to your messages.
Replying to messages
You can record a reply to a message sender, and send your reply to all the other recipients of the
message, if they are known to Voice Messaging.
To reply to the sender
1. After listening to the message press 7, 1 to
"Reply to (sender's mailbox number or name)."
reply to the sender.
Voice Messaging automatically addresses your
reply to the sender.
2. When you are ready, press 5 to record your Recording begins.
reply. Wait for the tone, then begin recording.
3. When you have finished recording, press #. "Recording stopped."
To edit or tag your reply, see "Checking and
editing your messages" on page 18, and
"Tagging messages" on page 20.
4. To send the message press 7, 9.
"Message sent."
To send a reply to all recipients
1. If you want to play the list of recipients to
You hear the contents of the message envelope,
whom your reply will be sent, press 7, 2.
containing the list of recipients.
2. Press 7, 4 to reply to all recipients.
"Reply all. To (sender's mailbox number or
name)." Voice Messaging automatically
addresses your reply to all recipients.
3. To record and send your reply, repeat steps
2 to 4 above.
Tagging messages
When you create a message you can tag it to indicate that you want it handled in a special way.
There are six tagging options.
Message tagging options
Urgent
Private
Urgent messages are announced when the
If a message is tagged private, the recipient of
recipient logs in. Urgent messages to other
the message cannot forward it. Messages
network sites are batched to be sent at a time
tagged private cannot be sent to open network
defined by your administrator. They are sent
sites.
before standard messages.
Standard
Acknowledge
Standard message addressed to users at other
If you tag a message for acknowledgment, you
network sites are batched to be sent at a time
receive a confirmation message when the
defined by your administrator.
recipient plays your message. If the recipient
is an open network user, the acknowledgment
only indicates that the message was delivered
to the user's mailbox.
Economy
Timed delivery
Economy message tags are used on networked You can tag a message to be sent at a specific
systems. Economy messages are sent to remote time on a specific date.
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sites at an economical time for long-distance
rates, as defined by your administrator.
Examples of timed delivery
If your system uses a 12-hour format, see these
examples.
If your system uses a 24-hour format, see these
examples.
For delivery today at 3:00 p.m.
Month
#
Day
#
Hour, minutes 3#
P.M.
2
For delivery today at 3:00 p.m.
Day
#
Month
#
Hour, minutes 3#
For delivery at 8:05 a.m. on November 15
Month
11#
Day
15#
Hour, minutes 805#
A.M.
1
For delivery at 8:05 a.m. on November 15
Day
15#
Month
11#
Hour, minutes 805#
Tagging messages (continued)
You tag a message before sending it. You can use one or more tags per message, and you can
remove and change tags.
To tag a message
1. After composing a message or calling and
"Message options."
leaving a message press 7, 0.
2. If you compose and record a message, there "The message has been tagged for (tag option)
are six tagging options:
delivery."
For urgent delivery press 1.
For standard delivery press 2.
For economy delivery press 3.
For private delivery press 4.
For acknowledgment press 5.
For timed delivery press 6
If you call and leave a message, only urgent
and private tags are available. If you are
calling from your mailbox, acknowledgment is
also available.
3. To send the message press 7, 9.
"Message sent."
Message tagging shortcut
To tag a message without waiting for the
prompt, enter the full number of the tag. For
example, to tag a message urgent or private:
1. Press 7, 0, 1.
The urgent tag is confirmed.
2. Press 7. 0. 4.
The private tag is confirmed.
To specify timed delivery
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1. Press 7, 0.
2. Press 6.
3. Enter the moth, day, hour, and minute,
following each by #. For the current month,
day, or time, press # only.
4. Press 1 for a.m., 2 for p.m.
5. To send the message press 7, 9.
"Message options."
"Timed delivery." "Delivery month?"
"Delivery day?" "Delivery time?"
"Your message has been tagged for timed
delivery (date) (time)."
"Message sent."
Tagging messages (continued)
To remove a tag
Before sending a message, you can remove a
tag. Press 7, 0, then retag.
To retag urgent to standard press 2.
"Message options."
"The message has been tagged for (tag option)
delivery."
To retag economy to standard press 2.
To remove private tag press 4.
To remove acknowledge tag press 5.
To remove timed delivery tag press 6.
Thru dialing
While you are logged in to Voice Messaging, you can make a call without hanging up. Ask your
system administrator if thru dial is available in your system.
To place a thru dial call
1. While logged in to Voice Messaging press
If you pause for more than two seconds you
0, followed by the phone number you want to
will be connected to a revert number. If a
call.
pause is necessary press *.
2. Press #.
Your call will be placed.
To thru dial using a name
1. While logged in to Voice Messaging press
0, then enter the name dialing number. (If you
don't know the number, press 0, * instead.)
2. Spell the last name, then the first. For Q,
"Name found: (name)."
press 7; for Z, press 9. For example, to reach
Bob Quinn, dial 78466262. You can stop
spelling as soon as the system announces a
match and places the call.
If you don't know the complete name, enter the If you entered a partial name, the system lets
first few letters, then press #.
you select from a list of possible matches for
the name.
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Meridian Mail Voice Messaging User Guide
Your Voice Messaging numbers
Keep a record of important Voice Messaging user numbers.
Do no show your password here.
System access #
Prefixes for other network sites
Mailbox #
Express messaging #
Name dialing #
Name addressing prefix
Open network prefix
Nonuser prefix
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