Cisco | UC560-FXO-K9 | Cisco Small Business Contacts

Cisco - SMB/UC
Solution Selling 201
Ray Arasteh
Cisco Technology Solutions Engineer
Ingram Micro
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© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
Smart Business Communication Systems 2.0
Simple, Complete, Secure Communications for Small Businesses
Unified
Communications
IP Phones
Unified 500 Series
7900 & 500 Series
• 8 to 100 users
• Desktop & Rack
Mount Models
• Optional
Integrated
WLAN AP on
desktop models
• More License
Upgrade Options
• All Cisco
Unified IP
Phones are
supported
including Cisco
SPA 500 Series
Switching
ESW 500 Series
• Small Business
Pro ESW 500
Series Switches
with options for
PoE, non-PoE,
10/100, GigE,
with 8, 24, and
48 ports
Wireless
WAN for Central
& Remote Sites
Advanced
Security
AP500
SR 520
SA 500
• 802.11n
2.4GHz or
5GHz Dual
Model
Access Point
• T1, DSL,
Dual-E WAN
Connectivity
for central
and remote
sites including
tele-worker
• Firewall (SPI)
• Email Security
(Anti-x)
Web Security
(Filtering)
• IPsec and SSL VPN
• VeriSign Identity
Protection
• Optional 802.11n
• GE WAN port +
Optional port
(WAN, DMZ or LAN)
Business and Productivity Applications Video Monitoring
Cisco Configuration Assistant 3.0
Third Party Network Monitoring Tools
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2
Cisco UC Portfolio for SMB – At a Glance
Cisco Unified
Communications
300 Series
Min-Max Range
4-24 users
Standard hybrid
Capabilities
voice,
messaging,
data, Wi-Fi
FXO, FXS, SIP
SPA
300,
500 Series
Call
Control
Cisco Unified
Communications
500 Series
Cisco Unified CM
Express
8-104 users
5 – 450 users
Voice, messaging,
video, data, Wi-Fi
FXO, BRI, T1/E1,
FXS, SIP
Voice, messaging,
video, mobility
Integrated TDM/IP
GW
Basic VPN, firewall
Optional; VPN,
firewall
SPA 300, 500 Series
6900, 7900
3900, 6900, 7900,
8900, 9900 Series
UC540 / 560
ISR G1 & G2
Cisco Unified CM
Business Edition
3000
75-300users
400 total devices
10 sites
Voice, messaging,
mobility, TI/EIGW,
GUI Management
7937, 3905, 6900
Series
Cisco Unified CM
Business Edition
5000/6000
50-1000users
Voice, messaging,
mobility, video
Advanced UC
applications
3900, 6900, 7900,
8900, 9900 Series
Platform
UC320W
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MCS
7816/7890
MCS 7828/UCS
C200M2
3
Cisco Unified Communications 500
Series Models 540, 560 Overview
Cisco Small Business

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

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


Telephone call processing
Voice mail and automated attendant
Integrated productivity applications
Full portfolio of Cisco® Unified IP Phones to
meet small and medium business needs
Simple license-based upgrades for growth
Up to 32 users on UC 540
Up to 104 users on UC 560
Full voice over IP capability
On-board wireless LAN (UC 540)
System-level configuration and
management for all solution components
Solution includes switching, VPN, security,
and data routing
8- to 32-User
Desktop Model
16- to 104-User
Rack Mount Model
Simple, Secure, Complete
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Cisco Small Business Pro
Unified Communications 540 & 560 models
Cisco Small Business Pro Unified
Communications
• Complete Communications and
Messaging
• Simplified Licensing Model – Buy
what you need!
• Connects to CRM, etc
• Grows from 8 to 104 Users
USD List
Price
Product SKU
Detailed Description
UC540W-FXO-K9
8 User Licenses for UC and Integrated Messaging, 4 FXO ports, 4 FXS ports, 8 POE
10/100 ports, Integrated Wireless and 1 VIC slot. Upgradable to 32 Max Users.
$3095
$2,630
UC540W-BRI-K9
8 User Licenses for UC and Integrated Messaging, 2 BRI ports, 4 FXS ports, 8 POE
10/100 ports, Integrated Wireless and 1 VIC slot. Upgradable to 32 Max Users.
$3095
$2,630
UC560-FXO-K9
16 User Licenses for UC and Integrated Messaging, 4 FXO ports, 4 FXS ports, 3 L2 GE
Expansion ports, and 2 VIC slots. Upgradable to 104 Max Users.
$4295
$3,650
UC560-BRI-K9
16 User Licenses for UC and Integrated Messaging, 2 BRI ports, 4 FXS ports, 3 L2 GE
Expansion ports, 2 VIC slots. Upgradable to 104 Max Users.
$4295
$3,650
UC560-T1E1-K9
16 User Licenses for UC and Integrated Messaging, 4 FXO ports, 4 FXS ports, 3 L2 GE
Expansion ports, 1 T1E1 PRI port, and 1 VIC slot. Upgradable to 104 Max Users.
$4995
$4,245
L-UC-PRO-8U=
E-Delivery license for Cisco Small Business Pro UC500 Series for 8 additional users
$1095
$930
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Cisco Configuration Assistant 3.x
 GUI based Administration
 Setup wizards
 Multiple network views
 Simplified network reporting
 Drag and drop software
updates
 Troubleshooting
No extra cost for CCA
Configuration, deployment, and ongoing network management support for the Cisco
Smart Business Communications System
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Cisco UC320 Overview
Wireless B/G/N Access Point
 Web Based Admin + Wizards
 Up to 24 users
 Up to 12 PSTN, via SPA 8800
– Up to 4 SIP accounts/trunks
Wireless Voice LAN
– Lifeline (FXS – FXO failover)
– Local 911 even with SIP
 2 USB ports
 Support for SPA300 and SPA500
wired and wireless phones
Internal Voicemail, 12h capacity
Integrated Auto-attendant
4 FXO/Line ports
(universal config)
Music on Hold
1 FXS port for Phone/fax
Paging out
Up to 1 Gb WAN Ethernet
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4 Gb LAN ports
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Cisco UC320 Admin Screen
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Planned UC320 List Pricing
UC320 SKUs
Description
UC320W-FXO-K9
UC320 base Unit with 24 users
List
($USD)
$995
Solution Components
SPA8800
4FXO/4FXS gateway
$600
ESW520-8P-K9
8 port switch POE
$659
ESW520-24P-K9 24 port switch POE
$1,059
ESW520-24-K9
24 port switch
$659
SPA502G
1 line display phone
$164
SPA504G
4 line display phone
$189
SPA508G
8 line display phone
$225
SPA525G
Multiline Color Wireless/wired desk phone
$430
SPA303G
3 Line Greyscale display
$125
SPA301G
Basic Set, no display
3 Year Support
Next Business Day Replacement
UC320 Proposed pricing – Not finalized Subject to change
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$89
$149
9
UC320 Vs. Key System Comparison
Typical
Key Systems
Cisco
UC320
Key System Functionality

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PBX System Functionality
?

Wireless Voice Network
Extra $

Integrated Voice Mail
Extra $

Integrated Auto Attendant
Extra $

Advanced UC Messaging

Data Network

Wireless Data Network

Simplified GUI for setup (1 hour set
up)

Price
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Cisco Confidential
$
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Cisco 300 Series Switches
Model Overview
Fast Ethernet
Gigabit Ethernet
SF300-08
SG300-10
8 10/100 ports
8 10/100/1000 ports
2 combo mini-GBIC ports
SF302-08
8 10/100 ports
2 combo mini-GBIC ports
SF302-08P
8 10/100 PoE ports
2 combo mini-GBIC ports
SF302-08MP
8 10/100 Maximum PoE ports
2 combo mini-GBIC ports
SF300-24
24 10/100 ports
2 10/100/1000
2 combo mini-GBIC ports
SF300-24P
24 10/100 PoE ports
2 10/100/1000
2 combo mini-GBIC ports
SG300-10P
8 10/100/1000 PoE ports
2 combo mini-GBIC ports
SG300-10MP
8 10/100/1000 Maximum PoE ports
2 combo mini-GBIC ports
SG300-20
18 10/100/1000 ports
2 combo mini-GBIC ports
SG300-28
26 10/100/1000 ports
2 combo mini-GBIC ports
SG300-28P
26 10/100/1000 PoE ports
2 combo mini-GBIC ports
SF300-48
SG300-52
48 10/100 PoE ports
2 10/100/1000
2 combo mini-GBIC ports
50 10/100/1000 ports
2 combo mini-GBIC ports
SF300-48P
48 10/100 PoE ports
2 10/100/1000
2 combo mini-GBIC ports
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11
Smart Business Communications
System Phones – with High Definition Voice
Manager and Admin
Executives
CP 7970
Color
Touch Screen
SPA 525G2
Color
Bluetooth
Wifi
MP3 &Picture player
VPN, Video monitoring
Mobile Link
CP 7960
6 Button
Hi Resolution Black and
White or Color (7965)
SPA 509
12 Button
Hi Resolution Black and
White
SPA 508
8 Button
Hi Resolution Black and
White
Power Users
Basic Phones
CP 7940
2 Button
Hi Resolution Black and
White or Color (7945)
SPA 504
4 Button
Hi Resolution Black
and White
SPA 502
Hi Resolution Black
and White
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CP 7911
Black and White Display
Half Duplex Speaker
SPA 303
Black and White Display
Dual PC Switch Port
Full Duplex Speaker
SPA 501
8 Button
Paper Label
Full Duplex Speaker
Phone
12
Smart Business Communications
System Phones - with High Definition Voice
Video
Wireless
CP 7920
Color
Bluetooth (7925)
SPA 525G2
Color
Bluetooth
Desktop
MP3 and Picture player
VPN, Video monitoring
Mobile Link
Conference Room
CP 7936
Support for a third-party
lapel microphone
Dynamic softkeys for
phone functions
20 feet by 30 feet
SPA 7937
Support for a thirdparty lapel microphone
Dynamic softkeys for
phone functions
Wideband Audio
Power over Ethernet
30 feet by 40 feet
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CUVA
USB Camera
PC Video Display
7900 Series Compatible
Analog Gateways
ATA 186
Supports two voice ports
(FXS)
Independent telephone
numbers per port
13
SPA300 and SPA500 IP Phones
Cisco Small Business
SPA 525G2
SPA 509G
SPA 508G
SPA 504G
SPA 502G
Features
SPA 501G
SPA 303
SPA 301
 1 line
 No speakerphone
 1 10/100 port
 3 lines
 Monochrome
display
 PC port
 8 lines
 4 fixed function
keys
 No display
 PC port
 PoE
 1 line
 Backlit display
 PC port
 PoE
 4 lines
 Backlit display
 PC port
 PoE
 8 lines
 Backlit display
 PC port
 PoE
 12 lines
 Backlit display
 PC port
 PoE
 5 lines
 Color display (hi-res)
 Wi-Fi client
 Bluetooth (headset)
 PC port
 PoE
SPA 500S
 Sidecar for SPA 500 Series phones
 32 programmable keys
 No display (paper)
 Up to 2 supported per SPA 500 phone
 Powered by IP phone
New
Price
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Cisco IP Communicator (Softphone)
 Easy to use—exact replica
of Cisco® IP desk phone
in software
 Use your office phone
from anywhere in the world
 Connect via Internet
and Cisco VPN client
 Use Bluetooth or
USB headset
 Video supported
 Non-intrusive popup
for new calls
Lower Costs Using Corporate Calling Capabilities
on the Road or Telecommuting
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Cisco Unified Video Advantage (CUVA)
 Video telephony to
the desktop
 Audio on the Phone
 Video on PC
 Purchase a camera
No extra cost or licensing
Address Travel Time and Expense but Keep
Personal Touch
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Integrated Messaging
 Visual access to voicemail
from any IMAP email client
(Microsoft Outlook)
 Prioritize, sort, and manage
voicemail by caller ID
 Access voicemail in WAV format
 No additional software
or licenses
 Save, forward voicemail
 VoiceView Express: access
from XML display
No extra cost or licensing
More Productivity with Visual Access to Voicemail
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Integrated Faxing
 Visual access to faxes from
any IMAP email client
(Microsoft Outlook)
 Prioritize, sort, and manage
faxes by caller ID
 Access fax in TIFF format
 No additional software
or licenses
 Save, forward faxes
No extra cost or licensing
Same Message Medium for Faxes, Email, Voicemails
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Meet-Me Conferencing
 ―Multi Party Conference‖ or ―Conference Bridge‖ feature
 Allows up to 32 users simultaneously join a call
 Assign a DID to host external Conferences
 Perfect for sales meetings, executives, office managers
Reduce or Eliminate Conferencing Costs
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SBCS Wireless Deployment
SBCS now available with enhanced Wireless capabilities utilizing the
SPA525G IP Phone: Industry first Wireless-G desktop IP Phone with
Bluetooth®
Flexibility to put desktop IP Phones
& full UC applications where there is
no existing wiring!
Internet
PSTN
Fax Machine
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Cisco SPA 525G IP Phone VPN Support
Small Business
CCA – Solution Manager for
provisioning all scenarios
INTERNET
Home Office with
SSL VPN Router
Remote
Site with Regular
Router
Mobile
Worker
Remote Access Requirements Vary Greatly
by User, Location, Desktop and Other Criteria
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Cisco SPA525G IP Phone MonitorView
See who is in lobby or back door directly on IP Phone

PVC 2300 IP Camera placed in lobby or by door, associated with
calling phone

Visitor sees Lobby Phone with sign to dial for attendant

Attendant answers call from lobby phone and sees video stream
from IP Camera on SPA525G phone or Windows Application

Employee can then choose to answer call and speak with visitor or
let them in the office
MonitorView on PC
“Welcome – Please dial
Ext 0 for assistance”
Phone Rings,
Caller ID from
Lobby Phone
Lobby Cam
Lobby
Lobby Phone
Presentation_ID
MonitorView on 525G
Visitor
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Cisco Office Manager
Simplified administration for the small business
 Enables the business to handle routine tasks for SBCS
Partner customizes the tool for the customer
Partner can add logos, slogans, RSS feeds
Single intuitive, easy to use control panel
For basic user and system changes
Phone settings
Hunt groups
Manage users
No additional cost
* SBCS deployed using CCA only
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Cisco ESW 500 Series Switch
Cisco Small Business
Best for Small Businesses That  Want a platform for system solutions: data, voice, security, and wireless
 Depend on VAR partners for solution recommendations and deployment
Benefits
 Complete portfolio with Fast Ethernet, Gigabit Ethernet,
and PoE models - 8, 24 or 48 ports
 Easy device and system configuration and management with Cisco
Configuration Assistant
 Cisco integrated, tested, and supported
 Enhanced 5-year warranty
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Cisco AP 541N Wireless Access Point
Cisco Small Business
 Designed and priced for small
business
 Easy setup and installation with
clustering (controller-less)
 Wireless N enables excellent
coverage and product reliability
 Secure wireless guest and
employee access to data and
voice connectivity
 IEEE 802.11n Dual Band—user
selectable 2.4GHz or 5GHz
 Advanced features—
Strong Security, QoS, Rogue AP
Detection, Seamless Roaming,
Auto-Channel selection,
Captive Portal Guest Access
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Cisco SR 500 Series Secure Routers
SR 520-FE-K9
SR 520W-FE-K9
SR 520-ADSL-K9
SR 520W-ADSL-K9
SR 520-ADSLI-K9
SR 520W-ADSLI-K9
Cisco® SR 520-T1-K9
10/100 Mbps
Fast Ethernet
ADSL over POTS
Annex A
ADSL over ISDN
Annex B
T1
4-port 10/100 switch
2 10/100 ports
for LAN and/or DMZ
802.11 b/g (SR520W)
–
Firewall, IPS, IPsec VPN
Firewall
SSL VPN license (x 10 users)
Security license –
IPS, IPsec / SSL VPN
1-year content filtering subscription
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SMARTnet, traditional support offers
Small Business Support
Service
Cisco
Cisco Small Business
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Applications
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New Smart Business Productivity Applications
Bolster Productivity and Respond to Customers Faster
Cisco Smart Applications for SBCS
(Integrated with Unified 500 Series)
 Cisco TimeCardView provides timecard
access to staff through the IP phone.
 Single Number Reach virtually
eliminates missed calls by routing all
calls to user’s preferred phone number.
 Cisco LiveRecord allows a call to be
recorded from the IP Phone, recording
available on as a Voicemail.
 Cisco Smart CallConnector (SCC) Suite
drives productivity and collaboration
among employees, with click to dial,
directory integration, Instant messaging
and presence
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Cisco Smart CallConnector Advanced
From instant message window, users can chat, escalate to
calls or group chat, send files, and view recent
communications
Advanced client window show contacts, with photo/avatars,
presence, and telephone status
Users Can Click to IM, Call, Play Voicemail, View Presence and Phone Status
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Cisco Smart CallConnector Operator
Attendant Console for UC 500 Series
Specifically designed for call, messaging and contact management
requirements of an attendant
Key Features
 Can be deployed in single or
multiple attendant positions
 Highly customizable
graphical user interface
 Powerful Attendant call
handling features
 Graphical call queues
 Presence and telephone
status-integrated directories
 Integrated messaging
services
 Pop-up notifications
of voice messages
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The Cisco Difference
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Small Business Support Service for All
Cisco Small Business Products
Small Business Support Service
Four Banded Pricing
• 3 years peace of mind support for any
Cisco Small Business Series product
• Call and Online Chat Support
• Software Updates
• Next Business Day hardware replacement
• Banded price based on device complexity
Simplified Warranty
Single, uniform warranty offered for all Cisco Small Business products
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Change Your Voice – Cisco Promotion
Promotion Outline
• Trade-In Rebate:
Up to $1,250/ phone system, $10/phone
Purchase new Cisco SBCS. Trade-In old phone system
Can be combined with Cisco Capital
Eligible for PDF rebates
• Competitive Focus:
All non-Cisco phone systems
• Target Partners:
All SB Specialized Cisco Partners
• Promotional Period:
Expires: July 29, 2011
• Theaters:
US & Canada
• Trade-To SKU’s:
12 SKUs - See following slide
www.ciscochangeyourvoice.com
Convert Competitive Purchasers to Cisco Small Business
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Cisco Small Business Contacts
 Cisco Small Business Support Center
 Phone: (866)606-1866
 Ingram Micro Cisco Tech Support:
 Phone: (800)445-5066 x 24041
 Ingram / Cisco Resources
Ray Arasteh – Ingram Micro

Cisco Technology Solutions Engineer

ray.arasteh@ingrammicro.com

Ph: 714-382-2517
 Michelle McCrea - Cisco Systems

Cisco Distribution Account Manager

mccrea@cisco.com

Ph: 716-604-2647
 Michelle Edmonds - Ingram Micro
Presentation_ID

Cisco Small Business Market Development Manager

michelle.edmonds@ingrammicro.com

1.800.456.8000 Ext 67114
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Questions?
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