COX | Digital Cable | User`s guide | COX Digital Cable User`s guide

COX Digital Cable User`s guide
COX Business video
www.cox.com
Available only to commercial customers. Services and features not available in all areas. Not all services available for
public viewing and pricing may vary. Cox Basic service required for local HD channels, and Cox Digital Cable required for
premium HD channels and DVR. Paid subscription to Digital HBO, Starz or Showtime required for HBO HD, Starz HD, or
Showtime HD, respectively. HDTV set and an HD/DVR receiver or CableCard required. Monthly DVR service fee per DVR
box applies. Available DVR recording space varies based on type of programming recorded. On Demand and MusicChoice
Channels cannot be recorded. Installation charges may apply. Number of digital outlets may be limited. All programming
and pricing are subject to change. Names of programming services, features, and/or programmers are the property of their
respective owners. Other restrictions may apply. Services provided by Cox Business, a division of CoxCom, Inc. ©2010 Cox
Communications, Inc. All rights reserved.
Everything you need to know about Cox Business TV service.
COX BUSINESS TV
Reliable service that keeps your employees informed and your customers happy
UGBVSA1010
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Dear Customer:
You made a great choice when you signed up for Cox Business TV. With
hundreds of channels and incredible TV and music programming, you’ll keep
your employees informed and up-to-date and make your customers feel comfortable
and welcome.
Cox Business TV enables any television to receive the new digital format from a
traditional cable outlet with a digital receiver. The on-screen Interactive Program
Guide (IPG)* gives you access to new features such as browsing by theme, show,
program, event and time, as well as the comfort of being able to block inappropriate
programming from your employees and customers by channel, time and rating.
Music Choice from Cox Business TV features over 40 channels of CD-quality,
commercial-free music. Choose rock, classical, country, jazz and more anytime
day or night, to set the mood of your office environment.
This handbook will introduce you to all of the options available with Cox Business
TV. If you have questions, would like to inquire about other programming options,
or want to learn about Cox Business InternetSM and Cox Digital Telephone,® please
call your local customer care representative at the number in your area listed
below. Or visit us online at www.cox.com.
Thank you for your business and enjoy the show!
Cox Business TV Digital Receivers —
AR - NW Arkansas
AZ - Phoenix
AZ - Tucson
CA - Orange County
CA - San Diego
CT - Manchester
FL - Central Florida
FL - Ft. Walton Beach
FL - Pensacola
GA - Macon
IA - Council Bluffs
ID - Sun Valley
KS - Salina
KS - Topeka
800-620-6196
623-322-2000
800-929-5118
949-546-2020
619-269-2000
860-432-6000
866-272-5777
850-796-0394
850-478-1269
478-784-5131
402-934-6000
866-272-5777
800-860-6196
800-860-6196
KS - Wichita
LA - Baton Rouge
LA - Lafayette
LA - New Orleans
NE - Omaha
NV - Las Vegas
OH - Cleveland
OK - Oklahoma City
OK - Tulsa
RI - Rhode Island
VA - Hampton Roads
VA - Northern Virginia
VA - Roanoke
800-860-6196
225-615-2000
866-272-5777
504-304-1700
402-934-6000
702-507-2000
216-535-3344
405-600-6333
918-806-6079
401-383-6100
757-369-6500
866-272-5777
540-777-7373
*Features may not be available with all programming packages.
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Cox Business TV User’s Guide
Table of Contents
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Cox Business TV Digital Receivers
Important Tips for Safe Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Connection Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Universal Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Interactive Program Guide (IPG)
Browse By Time/Channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Browse By Theme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Browse By Show, Program, Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Browse By Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Parental Control Features
How to Change Your Blocking PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
How to Block Channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
How to Watch a Blocked Program . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
How to Turn Parental Control On/Off . . . . . . . . . . . . . . . . . . . . . . . . . 17
Music Choice
Performance Rights Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Cox Business TV Digital Video Recorder (DVR) Functionality
Controlling Live TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Recording Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Viewing Recorded Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Managing Saved Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Managing Scheduled Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Managing Recording Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Using Picture-In-Picture (PIP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Copy a Recording to a VCR Tape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Power Save Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Using an HD/DVR Receiver with an HDTV . . . . . . . . . . . . . . . . . . . . . . 25
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Cox iN DEMAND Pay-Per-View
What Is Cox iN DEMAND Pay-Per-View? . . . . . . . . . . . . . . . . . . . . . . 27
How to Order Cox iN DEMAND Pay-Per-View . . . . . . . . . . . . . . . . . . . 27
Helpful Hints and Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
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Cox Business TV Digital Receivers —
Important Tips for Safe Operation
Cox Business uses several digital receiver models. All are manufactured by ScientificAtlanta and include the ability to manually turn power ON/OFF, channel UP/DOWN,
and volume UP/DOWN from buttons on the front of the digital receiver.
Please follow these important tips for safe operation of your digital receiver.
Read and Retain Your User’s Guide
It is important to read all of the instructions before you operate this equipment. Pay
particular attention to the safety precautions. You’ll find your Cox Business TV User’s
Guide is a user-friendly reference for any questions you may have. Remember that you
can also visit us online at www.cox.com for additional resources.
Don’t Move the Digital Receiver
The digital receiver is really a computer that communicates with our network. It is set
up to operate from only one cable outlet in your establishment. If you move the digital
receiver, it is possible that it may not work properly in its new location. If you must move
the digital receiver to a new cable outlet location, please contact Cox Business customer
service at (866) 272-5777.
Safeguard Your Equipment
Avoid personal injury and damage to your equipment. Place all electronic equipment
on a flat surface that is sturdy enough to support the size and weight of your
equipment. Be sure your equipment is located close enough to an electrical outlet to
accommodate the length of the power cord. Be sure your equipment is placed such that
it has adequate ventilation.
CAUTION: An overextended cord can cause wires to fray and fail.
CAUTION: An unstable surface can cause equipment to fall.
CAUTION: Poor ventilation can cause equipment to overheat and fail.
Keep Your Equipment Clean
Dust can interfere with and damage your equipment and so can cleaning supplies!
Do not use a liquid cleaner or an aerosol cleaner directly on the surfaces. Use a
damp cloth or a cleaner designed specifically for electronics.
CAUTION: Be sure to unplug all equipment from the electrical outlet .before cleaning.
CAUTION: Dust removers or any magnetic/static cleaning device may harm
your equipment.
Avoid Contact with Liquid or Moisture
Placing your equipment on a wet surface or placing wet objects on top of your
equipment can cause electrical damage. Do not place beverages on your equipment.
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Let Your Equipment “Breathe”
Your equipment has openings for ventilation that protect it from overheating. To ensure
the reliability of your equipment, do not obstruct the openings.
• Do not place other equipment, lamps, books or any objects on top of this equipment.
•D
o not place this equipment on a bed, sofa, rug or any similar surface.
• Do not place this equipment over a radiator or a heat register.
• Do not place this equipment in an enclosure, such as a bookcase or equipment rack,
unless the installation provides proper ventilation.
Keep animals away from your electrical equipment. Animals, especially cats, can be
attracted to the warmth of the digital receiver for napping. The equipment cannot
“breathe” with the vents blocked, and it will overheat.
Avoid Electrical Shock and Fire Hazard
Never push objects through the openings in this equipment.
CAUTION: Objects placed through the openings of your equipment can touch
dangerous voltage points or cause electrical shock or fire.
Use Appropriate Voltage and Frequency
Operate this equipment only from an electrical outlet that has the voltage and frequency
that the equipment label indicates.
CAUTION: Do not overload electrical outlets and extension cords. A power surge
protector is recommended for use with your equipment.
Make Sure Your Equipment Is Properly Grounded
This equipment has a two-prong plug. It is “grounded” when the plug is inserted
properly into a grounded, two-socket electrical outlet. This plug is polarized and it has
one wide prong and one narrow prong. This plug fits only one way. If you are unable
to insert this plug fully into the outlet, contact an electrician to replace the old outlet.
CAUTION: Do not force your two-pronged plug into an electrical outlet.
Contact an electrician if your plug does not fit fully into the outlet.
Protect Your Electrical Cords
Foot traffic damages electrical cords and cords may trip an unwary person. Placing
objects on or against the cords may damage the cords. Watch for wear and tear,
particularly where cords plug in at the outlet and where cords exit the equipment.
CAUTION: Cords can trip an unwary person; frayed and worn cords can be a
fire hazard.
CAUTION: Allow only qualified personnel to service your electronic equipment.
CAUTION: Do not open the cover of this equipment. Contact Cox Business customer
service — (866) 272-5777 — if your Cox Business TV equipment requires
service.
CAUTION: Do not place a magnet or any type of magnetic/static dust removal device
on or near this equipment. Magnetic/static devices may affect the operation
of this equipment.
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Damage That Requires Service
If your equipment has damage that requires service, unplug your equipment from
the electrical outlet. Refer all service to qualified service personnel when any of the
following occurs:
• There is damage to the power cord or plug.
• Liquid enters the equipment.
• A heavy object falls on the equipment.
• There is exposure to rain or water.
• Operation is not normal, even after attempts to rectify as outlined in this guide.
• The equipment is dropped or the cabinet of this equipment is damaged.
• This equipment exhibits a distinct change in performance.
Upon completion of any service or repairs to this equipment, ask the service
technician to perform safety checks to determine that the equipment is in proper
operating condition.
To set up a repair appointment, contact Cox Business customer service —
(866) 272-5777.
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Cox Business TV Digital Receivers —
Connection Diagrams
®
Typical Digital Receiver
1
2
3
4
5 6
7
8
9 10 11 12 13 14
Cox Business uses several digital receiver models. All are manufactured by
Scientific-Atlanta and include the ability to manually turn power ON/OFF, channel
UP/DOWN and volume UP/DOWN from buttons on the front of the digital receiver.
1.Displays the channel number and time of day.
2.Indicates a message is waiting when blinking or lit.
3.Indicates optional bypass feature is on when lit (not used at this time).
4.Increases or decreases volume.
5.Confirms or accesses on-screen options.
6.Scrolls up or down through the channels.
7.Accesses on-screen Interactive Program Guide (IPG).
8.Connects to external equipment (not used at this time).
9.Accesses program information.
10.Exits menus, IPG, or program information.
11.Accesses Settings menu.
12.Illuminates when power is on.
13.Allows smart card access (not currently active).
14.Turns power on/off.
Standard Connection Diagram
Tune the TV to either channel 4 or channel 3.
®
Standard connection
AUDIO
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connection to
non- cable ready TV
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Recording Your Connections
Scientific-Atlanta Digital Receiver
Use this diagram to record cable connections from the rear panel. Later, you can
use this diagram to reconnect your system if you move the equipment or add new
equipment.
Disconnect the power from the digital receiver before connecting or changing cable
connections. Do not place another component or object on top of the digital receiver.
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Audio/Video Connections
Connecting the Digital Receiver to a Standard TV
Tune the TV to either channel 4 or channel 3.
Connecting the Digital Receiver to an HDTV
with Component Input (PrPbY/V)
View picture on component input.
To TV
WARNING: Electric shock hazard! Unplug all electronic devices before
connecting or disconnecting any device cables for the digital receiver.
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Connecting the Digital Receiver to an HDTV
with Component Input (PrPbY/V) — continued
View picture on component input.
Connecting the Digital Receiver to a Theater System
with Component Input (PrPbY/V)
View picture on component input.
WARNING: Electric shock hazard! Unplug all electronic devices before
connecting or disconnecting any device cables for the digital receiver.
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Connecting the Digital Receiver to a Theater System
with Component Input (PrPbY/V) — continued
View picture on component input.
WARNING:
Electric shock hazard! Unplug
all electronic devices before
connecting or disconnecting
any device cables for the digital
receiver.
WARNING! To prevent electrical shock, match wide blade of power plug to wide slot
and fully insert.
CAUTION: Before you turn on the power to the digital receiver, install the AC power
plug into the digital receiver first, then plug it into an electrical outlet. Be
sure the cable connections to the television and digital receiver are “finger
tight” only. Never use a wrench to tighten these connections.
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Universal Remote Control — Standard Button Functionality
Your universal remote control is simple to program, easy to use, and can operate
up to four devices, including a digital receiver, television, VCR or DVD, audio cassette
deck, CD, converters, amplifier or a second TV or second VCR.
Before you can use your remote control, it must be programmed (set up) to operate the
above devices. Please refer to the manufacturer’s user’s guide for complete instructions.
Your remote control is designed to operate all the features and functions of your
digital receiver.
Note: Your remote control may look different. All functions and buttons will operate
in the same manner.
SETUP to all devices
Select TV power
Turn POWER ON/OFF
to all devices
Select DVD/VCR
Select digital CABLE receiver
Select AUX device
DVR instant replay
(last 8 seconds)
Display current channel
and program INFO
CURSOR buttons help you
navigate within the Interactive
Program Guide (IPG)
Use SELECT to choose
options and to tune to
programs from the IPG
Use GUIDE to
display the IPG
Use A, B, C or SETTINGS to
access additional cable features
Use VOL + or VOL –
to adjust the volume
Use FAV to view
favorite CHs
Use INPUT to control
the input select feature
on most TVs
Picture-In-Picture
(PIP) controls
View (Pay-Per-View)
menu
Use these buttons
to control your VCR,
DVD, or DVR
LIVE to jump from
pause to live program
DVR LIST to view
recorded programs
EXIT out of cable receiver’s
menu and IPG
Press MENU once to
display the available
interactive services
PAGE + or – through menu
or program screens faster
Press LAST to recall last CH
Use CH + or CH – to
select the next higher
or lower channel
Press MUTE to
turn sound ON/OFF
Use keypad (0-9) to
directly select channels
Press ENTER once
after entering channel
numbers on some TVs
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Interactive Program Guide (IPG)
The Interactive Program Guide (IPG)* is a convenient way to find out what’s on
television and to view a list of upcoming programs. Lists of programs are available for
any date in the next seven days and reminders can be set for up to eight programs
at one time.
Note: Press [ GUIDE ] on the remote control to access the IPG main screen (shown in
the following illustration).
Browse By Time/Channel
Use the Browse By Time/Channel feature
to list the available programs in order by
time of day and channel.
1. Press [ GUIDE ] on the remote
control. The IPG main screen
appears in Time/Channel view.
2. Press [ s ] and [ t ] to move through the
channels; [ ] and [ ] to move through
the time periods.
3. Press [ SELECT ] to watch the highlighted program if it is on now.
Note: Asterisks (*) indicate that a program is showing now.
Browse By Theme
A theme is a category that describes the
kind of programs available, such as
adventure, comedy, news, sports, etc.
1. Press [ GUIDE ] on the remote control.
The IPG main screen appears in
Browse By Time/Channel view.
2. Press [ A ] to display the BROWSE BY
menu, then press [ s ] and [ t ]
to highlight THEME/TITLE/DATE.
3. Press [ SELECT ]. The IPG appears in the Browse By Theme view with the theme for
the program you are currently watching highlighted.
4. Press [ s ] and [ t ] to move through the programs for that theme, or press [
move to the list of themes.
] to
5. F rom the theme list, you can press [ s ] and [ t ] to move through the themes.
Press [ SELECT ] to move back to the list of programs for that theme. The picture
example above shows the theme of NEWS selected.
6. Press [ SELECT ] to tune to the highlighted program in the current time period.
*Features may not be available with all programming packages.
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Browse By Show, Program, Event
Use the Browse By Title feature to list
programs in alphabetical order by their titles.
1. Press [ GUIDE ] on the remote control. The
IPG main screen appears in Browse By
Time/Channel view.
2. Press [ A ] to display the BROWSE BY
menu. Press [ s ] and [ t ] to
highlight TITLE.
3. Press [ SELECT ]. The IPG appears in the
Browse By Title view, with the title of the
program you are currently watching highlighted.
4. Press [ s ] and [ t ] to move through the programs by title, or press [
the alphabetical list.
] to move to
5. From the alphabetical list, you can press [ s ] and [ t ] to move through the letters of
the alphabet. Press [ ] or [ SELECT ] to move to the list of programs that begin with
that letter.
6. Press [ C ] to highlight the program you are currently watching in the Title view. Or
press [ SELECT ] to watch the highlighted program if it is in the current time period.
Note: Asterisks (*) indicate that a program is showing now.
Browse By Date
Use the Browse By Date feature to list the available programs in order by time of day
for up to seven days in the future and to set a program reminder, if desired.
1. Press [ GUIDE ] on the remote control. The IPG main screen appears in Browse By
Time/Channel view.
2. Press [ B ] to highlight the date. Press [ s ] and [ t ] to move through the dates.
3. Press [ SELECT ] to view the program listings for that date.
4. Press [ s ] and [ t ] to move through the channels; [
the time periods.
] and [
] to move through
5. Once a program has been located, press [ SETTINGS ] and scroll up to TIMER:
REMIND NEW and press [ SELECT ].
6. Scroll to the channel number, day and start time using [ SELECT ] to go to the
next setting.
7. Press [ A ] to accept.
Note: Pressing [ C ] returns to current time and channel.
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Parental Control Features — Maintain a Professional
Environment
Parental Control features allow you to maintain the business atmosphere you
desire. Block programs by channels, ratings or time of day from the General Settings
screen. The Channel Banner shows a padlock symbol for blocked channels and
blocked programs. You’ll also see a padlock if any part of the program is blocked
by time or rating.
How to Change Your Blocking PIN
Your digital receiver is installed with
a pre-set PIN of 0000. You may wish
to establish a PIN that only you know.
You can change your Blocking PIN
from the General Settings menu.
1. From the Interactive Program Guide,
press [ SETTINGS ] on the remote control,
or from a television program, press
[ SETTINGS ] twice.
2. At the General Settings menu, press
[ s ] or [ t ] to highlight BLOCK: PIN,
then press [ SELECT ].
3. Press [ s ] or [ t ] to highlight
CHANGE, then press [ SELECT ].
4. Enter your CURRENT PIN.
5. Enter your NEW PIN.
6. Re-enter your NEW PIN to confirm.
7.Press [ EXIT ] to return to watching television.
How to Block Channels
You can block channels by channel number,
rating or time of day by using the procedure
listed below.
1. From the Interactive Program Guide,
press [ SETTINGS ] on the remote control,
or from a television program, press
[ SETTINGS ] twice.
2. At the General Settings menu, press
[ s ] or [ t ] to highlight BLOCK:
CHANNELS, then press [ SELECT ].
3. Enter your Blocking PIN, if required.
4. Use [ s ] or [ t ] to highlight each channel you want to block.
5. Press [ SELECT ]. The CHANNEL ID is listed in the column on the right and a lock
appears in the channels list by each channel you selected.
Note: You can press [ SELECT ] again to unblock the channel.
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6. Continue highlighting and selecting channels you want to block.
7. When all channels that you want to block have a padlock shown, press [ A ]
to accept.
Note: Blocks do not take effect until you turn Parental Control on.
8. To turn the Parental Control feature on and off, follow the instructions
below for How to Turn Parental Control On/Off.
9. Press [ EXIT ] to return to watching television.
How to Watch a Blocked Program
Parental Control can be disabled by
unblocking an individual program,
channel number or time frame by the
following steps:
1. Tune to the blocked channel.
2. Enter your Blocking PIN.
3. Follow the on-screen instructions.
How to Turn Parental Control On/Off
When Parental Control is on, the blocks set
up earlier are enabled — blocked channels
or programs are locked out. A padlock
symbol on the Channel Banner shows that
a channel or program is blocked. When
Parental Control is off, an open or unlocked
padlock symbol on the Channel Banner
identifies each Parental Blocking channel
or program.
1. While watching any television program,
press [ SETTINGS ].
2. At the Quick Settings menu, press [ s ] or [ t ] to highlight TURN OFF/ON
PARENTAL CONTROL. (This line changes to show whether Parental Control is
off or on.)
3. P ress [ SELECT ] to change setting to ON or OFF. The PIN Entry screen appears.
4. Enter your Blocking PIN.
Note: Each time you power on the digital receiver, Parental Control is automatically
turned ON, if it is set up.
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Music Choice
Music Choice will give you and your customers hours of listening pleasure. Whether
it’s on-hold music or music played over the intercom system, you can choose from
over 40 channels of CD-quality, commercial-free music, including rock, classical,
country, jazz, and much more, any time day or night.
Performance Rights Guidelines
Below are the performance rights guidelines for Music Choice’s agreement with
ASCAP, BMI, and SESAC to ensure that you are in compliance for commercial
establishments.
• If you are currently paying performing rights to ASCAP, BMI, and SESAC for
music use and you will be completely replacing the former music service(s) (i.e.,
jukebox, tape machines, CDs, etc.) with Music Choice, you must notify ASCAP,
BMI, and SESAC that you are discontinuing use of the former sources of music and
subscribing to Music Choice. Music Choice will be paying the performing rights.
• Please understand that Music Choice pays the performing rights for Music Choice
only. The payment of performing rights for all other music sources that you use in
your place of business, such as jukeboxes, music through your TV and all others, is
still your responsibility.
• Music Choice’s agreement with ASCAP, BMI, and SESAC covers the use of Music
Choice within your premise as “background/mood” music only. If Music Choice is
used to complete a service offering, under our agreement with ASCAP, BMI, and
SESAC, you will have to contact ASCAP, BMI, and SESAC for that usage. Music
that is used to complete a service offering is described as music that is used as the
primary source of entertainment, such as for dancing.
• Music Choice’s agreement with ASCAP, BMI, and SESAC does not cover music
licensing fees for any premise to which admission is charged or any ballroom,
discotheque, dance studio, skating rink or other premise where dancing occurs
even if admission is not charged.
• Use of Music Choice for “Music Choice on Hold” is covered under our
agreement with ASCAP, BMI, and SESAC.
We hope this clarifies what is and is not covered under Music Choice’s agreement
with ASCAP, BMI, and SESAC.
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Cox Business TV Digital Video Recorder (DVR)
Functionality*
Controlling Live TV
You can use your remote to control a live program.
1. To pause a show, press [ PAUSE ].
2. To resume playback from pause, press [ PLAY ] or [ PAUSE ].
3. To rewind a recording, press [ REW ] once (slow speed); press [ REW ] twice
(medium speed); press [ REW ] three times (rapid speed).
4. To fast forward a recording, press [ FFWD ] once (slow speed); press [ FFWD ] twice
(medium speed); press [ FFWD ] three times (rapid speed).
5. To advance one frame, press [ PAUSE ] then press [ FFWD ].
6. To watch video in slow motion, press [ PLAY ] twice quickly.
7. To resume playback from rewind, fast forward, or slow motion, press [ PLAY ].
8. To see an instant replay, press [
] (replays last 8 seconds).
9. To return to “live” TV, press [ LIVE ].
Recording Programs
There are several ways to record
your favorite programs.
Record Live TV
Press [ RECORD ]. Choose recording
options. Press [ A ] to accept. To
manually stop a recording before the
scheduled time, press [ STOP ] and
follow the on-screen choices.
Record a TV Program from the
Interactive Program Guide
Press [ GUIDE ]. Select TV program using
cursor keys. Press [ RECORD ]. Choose
recording options. Press [ A ] to accept.
The recording program is highlighted in
the Interactive Program Guide in red.
*Subscription to Cox Business TV DVR service is required. Service not available in all areas. DVR service may
not be available for establishments with public viewing.
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Record Multiple Episodes of Your
Favorite Program
From a program or from the IPG,
press [ RECORD ]. Using your cursor
buttons, choose “all episodes.” Select
number of episodes to save. Press [ A ].
Choose the desired options.
Press [ SELECT ].
Record Two Programs at Once
The DVR gives you different ways to record
two programs at once:
• Schedule two programs to record at the
same time by following the procedure in
“Record Multiple Episodes of Your
Favorite Program” above.
• Record two programs live at the same
time by recording one program and
then tuning to another channel and
recording a second program. For details on recording programs live, see “Record
Live TV” on page 19.
• When recording two live programs at the same time, you can watch them while they
record using PIP, or you can play back a previously recorded program and watch it
as well; but you cannot tune to another channel and watch a third live program.
Recording and Watching Programs
If, while recording two programs, you try to
tune to another channel, the DVR displays
a Channel Change Notice to let you know
that you must stop a recording to change
channels. To manually stop a recording
before the scheduled time, press [ STOP ]
and follow the on-screen choices.
Record an in demand Pay-Per-View* Event
Note: Please see page 27 for more information about how to order iN DEMAND
Pay-Per-View.
Follow these steps to record an in demand Pay-Per-View (PPV) event:
1. Purchase the event and wait for it to begin playing.
2. Record the event just like any other live program. For details on recording programs
live, see “Record Live TV” on page 19.
*Features may not be available with all programming packages.
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Schedule Future in demand Pay-Per-View Recordings
1. If the Interactive Program Guide is not shown, press [ GUIDE ].
2. Use the arrow keys to find the future PPV event you want to record. Press [ SELECT ]
or press [ RECORD ]. The Future Programs Option screen is displayed.
3. Follow the on-screen instructions to purchase the event and schedule the event
to record.
Note: If there is not enough hard disk space for recording the event, a “Not Enough
Space” banner appears. Reduce the length of your Save Time setting, or erase
recordings or copy recordings to a VCR tape to maximize your storage space.
Viewing Recorded Programs
Programs that have been saved can be accessed at any time by pressing [ DVR LIST ].
View Saved Programs
Press [ DVR LIST ]. Press [ s ] or [ t ] to highlight a show. Press [ SELECT ] to display
your options. Press [ SELECT ] again to play.
Exit Out of Recorded Program
Change the channel, or press [ LAST ], which will tune to last channel viewed.
Using the Status Bar
Press [ PAUSE ]. The green area indicates recorded time. The red area indicates portion
of a program that was not recorded (if you tuned to a program already in progress).
1. Green area of bar indicates stored or recorded programming.
2. Red area of bar indicates missed programming.
3. “Paused” status bar.
4. Triangle indicates your current position in program.
5. Live point of programming.
6. Clear area of bar indicates programming not aired yet.
1. Green Area of Bar
Indicates Stored or
Recorded Programming.
2. Red Area of Bar Indicates
Missed Programming.
3. “Paused” Status Bar.
4. Triangle Indicates Your
Current Position In Program.
5. Live Point of Programming.
6. Clear Area of Bar Indicates
Programming Not Aired Yet.
Note: Once you tune to a channel, the program automatically records to a
“channel buffer” for up to one hour. Each time you tune to a new channel, the
saved programming from the old channel is cleared, and the recorder starts
to save what is showing on the new channel.
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Managing Saved Programs
Saved programs can be automatically erased as space is needed for new recordings,
or they can be saved until you erase them manually.
Play a Saved Program
Press [ DVR LIST ] to access saved
programs. Press [ s ] and [ t ] to highlight
program. Press [ SELECT ]. Scroll to PLAY
and press [ SELECT ].
Erase a Program
Press [ DVR LIST ] to access saved
programs. Press [ s ] and [ t ] to highlight
program. Press [ SELECT ]. Scroll to ERASE
and press [ SELECT ].
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Managing Scheduled Recordings
Your Scheduled Recordings list lets you
see which upcoming programs are
scheduled to be recorded. It also lets you
cancel upcoming recordings.
Find Scheduled Recordings
Press [ DVR LIST ]. Press [ A ] to display the
list of programs scheduled to record.
Modify/Edit a Scheduled Recording
Press [ DVR LIST ]. Press [ A ] (Scheduled
Recordings). Use [ s ] and [ t ] to highlight
program and press [ SELECT ] to edit.
Make edits to program. Press [ A ] to
accept all edits.
Cancel a Scheduled Recording
Press [ DVR LIST ]. Press [ A ] (Scheduled Recordings). Use [ s ] or [ t ] to highlight
program and press [ SELECT ]. Press [ B ] (Cancel Recording). Press [ A ] to confirm.
Managing Recording Space
A DVR can store up to 80 hours of programs, depending on the programming
source. You can view your available space and set preferences for managing that
space.
Viewing Available Recording Space
Press [ DVR LIST ]. Press [ B ] to display the
Preferences screen and view the recording
space left.
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Automatically Erasing Oldest
Recordings if Space Is Needed
Press [ DVR LIST ]. Press [ B ] to display the
preferences screen. Use the arrows to select.
Turn ON Auto Erase. Press [ SELECT ] to view
the confirmation screen. Press [ A ] to turn
feature ON.
Note: Any recordings that have a Save
Time of “Until I Erase” will not be
automatically erased.
Using Picture-In-Picture (PIP)
The Picture-In-Picture function allows you
to view one program in a smaller screen
while simultaneously watching another
program on the main screen.
Watch Two Shows at Once Using PIP
Press PIP [ ON/OFF ] to activate the screen.
Change Channels in PIP Screen
Use dedicated PIP [ CH + ] or [ CH – ]
at the bottom of your remote.
PIP Screen
Main Screen
PIP Screen
Main Screen
Swap Programs in PIP Screen to the
Main Screen
Press PIP [ SWAP ].
Move the PIP Screen
Press PIP [ MOVE ]. You can move the
PIP screen to any of the four corners of the
main screen.
Note: Some in demand Pay-Per-View
events might not display in the PIP
window.
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Copy a Recording to a VCR Tape
You can make a copy of your program by
transferring to a VCR tape. Connect the VCR
to the cable or OUT 2 (VCR) connection on
the back of the digital receiver. Make sure
that you have a tape in your VCR and that
the VCR is set to record. Press [ DVR LIST ].
The recorded list screen appears. Press [ s ]
or [ t ] to highlight the recording you want
to copy to the VCR. Press [ SELECT ]. The
Recorded Program Options screen appears
with the option “Copy to VCR” highlighted. Press [ A ] to start copying.
Power Save Mode
To maximize the life of your hard drive,
your DVR will automatically power down
during inactivity.
Between the hours of 1 a.m. and 6 a.m.,
your DVR will periodically check for
inactivity. If the system senses no activity,
it will send a warning message and enter
into Power Down mode. Upon receiving
the warning, a viewer can simply press
the remote to continue watching.
Using an HD/DVR Receiver with an HDTV
If you have an HD-capable DVR receiver from Cox and an HDTV, you may need to set
up the HD/DVR receiver so that it provides video to your HDTV in picture formats that
your HDTV supports to provide the optimum picture quality. As a default, your HD/DVR
receiver is programmed to display all high-definition programs in 1080i picture format
and all standard-definition programs in 480i picture format.
If your HDTV displays a blank screen when you turn it on, the HD/DVR receiver may
not be sending your HDTV a picture format that your HDTV supports. Follow these steps
to select the picture format settings for your HDTV.
Note: R
ather than selecting a single picture format, you may want to set up all picture
formats supported by your HDTV and then use different settings based on the
format of the program being broadcast.
1. Consult your HDTV owner’s manual to determine the supported HD picture formats.
2. If your HD/DVR receiver is off, press [ CABLE ] and then [ POWER ] on the remote
control to turn it on.
3. Press and hold [ SELECT ] on the front of the HD/DVR receiver until the Message
Light blinks.
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4. Press [ VOL – ] to indicate that you want to select a picture format setting. The LED
display shows HdSr to indicate that you are in the Picture Format mode for
HDTV screens.
5. Use the following table to select settings that your HDTV supports.
IMPORTANT: Y
ou have 20 seconds to begin selecting picture format settings. After
20 seconds, HdSr disappears to indicate that the HD/DVR receiver is
no longer in the Picture Format mode. If this occurs, repeat this process
by starting at step 2.
Picture Format
On the HD/DVR, Press
HD/DVR Briefly Displays
HD/DVR Briefly Displays
480i
CH +
480i
SEt
720p
VOL –
720p
SEt
480p
CH –
480p
SEt
1080i
VOL +
1080i
SEt
6. To start watching TV, make sure the remote control is in Cable mode.
Selecting Picture Formats for High-Definition TVs
At any time, you can change the picture format for your HDTV to select the best picture
quality for the format currently being broadcast.
1. Turn off your HD/DVR receiver and turn on your HDTV.
2. On the HD/DVR receiver, press [ GUIDE ] and [ INFO ] at the same time. The Output
Selection screen appears.
3. Using the remote control, press [ A ] to select the HD output type. The Set TV Screen
Type screen will appear.
4. If you have a standard-screen HDTV, press [ A ]. If you have a wide-screen HDTV,
press [ B ].
5. Select the desired Setup option.
6. To start watching TV, press [ EXIT ], [ CABLE ], and then [ POWER ]. While watching
TV, you can change the picture format to any of the settings you selected by pressing
[ SETTINGS ] and selecting Picture Format.
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Cox iN DEMAND Pay-Per-View*
What Is Cox iN DEMAND Pay-Per-View?
Cox iN DEMAND Pay-Per-View (PPV) contains program events and movies that are
not available on other channels. Cox iN DEMAND events are charged to you on a
pay-per-view basis, so you pay only for the programs you order. After you purchase
a Cox iN DEMAND program, a dollar symbol in the Channel Banner indicates
programs you have purchased.
How to Order Cox iN DEMAND Pay-Per-View
If your establishment is interested in receiving a Cox in demand PPV event contact
your local customer care representative at your area phone number listed on page 2.
Helpful Hints and Troubleshooting
The following list includes common situations that might prevent your full enjoyment
of Cox Business TV. If you are still experiencing problems after trying these remedies,
please call Cox Business customer service — (866) 272-5777.
No Picture/Distorted Picture
• Make sure that the television and the digital receiver are plugged into an active
electrical outlet.
• If the electrical outlet is controlled by a wall switch, make sure the switch is in the
ON position.
• Make sure that all coaxial cables are properly connected and that all connections
are tight.
• Make sure the power light on the digital receiver is on (indicated by a green light
on the front of the digital receiver).
• Make sure the power to the TV is on.
• If the system setup includes a VCR, DVD and/or stereo, make sure they are properly
connected to the digital receiver.
• Make sure the TV is tuned to the proper output channel — channel 4 or channel 3.
TV Screen Will Not Turn On
If your television is plugged into the electrical outlet on the back of the digital receiver
and if you have selected SET: AC ALWAYS OFF, your television screen will not come on
until the setting is changed in the General Settings menu.
• Unplug the TV from the digital receiver and plug it directly into an electrical outlet
on the wall.
• Turn on the TV using the power button on the front of the console.
*Features may not be available with all programming packages.
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• Using the Cox remote control, press [ SETTINGS ] twice to get to General Settings.
• Use [
] to highlight SET: A-C OUTLET.
• Use [ s ] or [ t ] to select ON WITH SET TOP.
• Plug the television back into the electrical outlet on the digital receiver.
• You may now turn your television on and off with either [ CABLE ] or [ TV ].
No Sound
• Make sure the volume is turned up.
• Verify that [ mute ] is not in use from the TV or the digital receiver.
• Make sure that the television and the digital receiver are plugged into an active
electrical outlet.
• If the electrical outlet is controlled by a wall switch, make sure the switch is in the
ON position.
• Make sure that all coaxial cables are properly connected and that all connections
are tight.
• Make sure the power light on the digital receiver is on (indicated by a green light on
the front of the digital receiver).
• Make sure the power to the TV is on.
• If the system setup includes a VCR, DVD and/or stereo, make sure they are properly
connected to the digital receiver.
• Make sure the TV is tuned to the proper output channel — channel 4 or channel 3.
Cox Business TV Digital Receiver Does Not Power On
• Make sure that the digital receiver is plugged into an active electrical outlet.
• Make sure that all cables are properly connected and that all connections are tight.
• If the electrical outlet is controlled by a wall switch, make sure the switch is in the
ON position.
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Frequently Asked Questions
Find Answers to Frequently Asked Questions
If you have questions or encounter difficulties controlling live TV, recording programs,
playing recordings, or displaying the Picture-In-Picture (PIP) screen, this section
might provide the information you need. If not, call Cox Business customer service —
(866) 272-5777 — or visit www.cox.com
Questions About the Cox Business TV Digital Receiver/DVR
Service*
What happens if the DVR temporarily loses power?
The recordings that were saved prior to the power loss are preserved, except those
recordings that were automatically deleted because their Save Time .was reached.
Future recording schedules are also preserved. You miss only .the recordings that were
scheduled to be made while the power was out.
Where can I find details on installing the digital receiver?
Access Scientific-Atlanta’s Explorer eClub Web site at:
www.scientificatlanta.com/explorerclub. It contains documentation on a number
of topics, including installation and setup. You need the model number of the digital
receiver and your e-mail address to access the eClub Web site.
Why doesn’t the digital receiver respond when I press the keys on the remote?
Your remote may not be in the Cable mode. To use any of the features provided by the
digital receiver, including the PIP feature, the remote must be in Cable mode.
I want to move the digital receiver to a new location. How do I do this?
Do not move your digital receiver unless absolutely necessary. After disconnecting
the digital receiver from your TV and other components, reconnect it by following the
instructions in your digital receiver installation guide. If you can’t find your copy of this
guide, log on to Scientific-Atlanta’s Explorer eClub Web site at:
www.scientificatlanta.com/explorerclub. It contains documentation on a number
of topics, including installation and setup. You need the model number of the digital
receiver and your e-mail address to access the eClub Web site.
Questions About Controlling a Live Program or Recording
Can I remove the DVR on-screen graphics and banners?
Yes. Some TV programs display “scrolling” information across the bottom of the TV
screen (for example, news and sports “tickers”). The DVR on-screen status bar and
other graphics may cover up information scrolling on screen. Press [ EXIT ] to remove
any on-screen graphic or banner.
*Subscription to Cox Business TV DVR service is required. Service not available in all areas. DVR service may
not be available for establishments with public viewing.
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How far back can I rewind a program?
It depends upon whether the program is a live or a recorded program. You can rewind
all recorded programs to the beginning of the recording. The situation is different for live
programs. If you have watched a live program for less than one hour, you can rewind
back to the point that you started watching the channel.
If you have watched a live program for longer than 1 hour, you can rewind up to the
last hour that you’ve watched.
Can I pause, rewind, or fast-forward a program in the PIP screen?
No. Buttons such as [ pause ], [ REW ] and [ FFWD ] control only the program shown
in the main TV screen. They also control the small quarter screen that appears on DVR
screens, such as the Recorded List screen and the Interactive Program Guide. See
page 24 for details on the main TV screen and the quarter screen.
Can I pause, rewind, or fast-forward a program shown in the upper right
corner of DVR screens?
Yes. The small screen shown in the upper right corner of DVR screens (the quarter
screen) is actually the main TV screen displayed in a smaller size. It is .reduced to fit
within DVR screens. Buttons such as [ pause ], [ pLAY ], [ REW ] and [ FFWD ] control
the main TV screen, whether the screen fills the monitor of your TV or whether it is
reduced to fit in a DVR screen.
Questions About Watching Two Programs at Once
If a program is being recorded in the PIP screen and I turn off the PIP
feature, will this stop the recording?
No. The DVR continues to record the program even if you turn off the PIP feature.
What if my TV doesn’t have the PIP feature?
You can still use the PIP feature because the DVR — not the TV — provides the PIP feature.
Questions About Recording and Playing Back Programs
If I’ve been tuned to a program since it started, do I have to rewind to the
beginning to record the entire program?
No. If you have been tuned to the program since its beginning, just press [ RECORD ]
from any point in the program to record the entire program. Recording automatically
stops when the program ends.
How many programs can I record at the same time?
With a dual tuner Cox DVR you can record up to two programs simultaneously.
Can I record the program that is shown in the PIP screen?
You can record a program that is shown in the PIP screen, but you must swap the program
to the main screen first. For details, see “Record Two Programs at Once” on page 20.
Can I play back more than one recording at the same time?
No. You can play only one recording at a time.
Can I recover a recording that was erased from the DVR?
No. There is no way to recover a recording that has been erased from the Recorded
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List screen. You can, however, copy programs to a VCR tape before they are erased.
For details, see “Copy a Recording to a VCR Tape” on page 25.
Can I use PIP while copying a program to my VCR?
When copying a program to a VCR, the PIP screen displays what is being copied to the
VCR. You cannot use PIP to watch another program while copying a program to a VCR,
but you can change channels in the main screen.
Can I record two programs at the same time and
watch a live program on another channel?
No. If you are recording two programs and try tuning
to another channel, the DVR displays the message
shown here. But you can watch either of the two channels you are recording, or you
can play back a recording and watch it.
If, while recording two programs, you try to tune to another channel, the DVR displays
a Channel Change Notice to let you know that you must stop a recording to change
channels. For details, see “Recording and Watching Programs” on page 20.
What happens if a sports event that I scheduled to record goes
into overtime?
The DVR cannot determine whether a live program will end at its scheduled .time.
If there is a chance that the event you are recording may continue past its scheduled
time, you can allow for this uncertainty by extending the stop .time on the Confirm
Recording screen.
Do my Parental Controls in the IPG carry over to DVR recordings?
Yes. If you block programs by channel or rating in the General Settings menu,
recordings of these programs also are blocked. They will be recorded, but to play them
back, you must enter your 4-digit PIN.
Can I erase part of a recording?
No. The DVR erases the entire recording.
At the end of the program playback, the DVR started playing the recording
again from the beginning. Why?
To prevent screen burn, the DVR prevents graphics and a still image from being
displayed for too long. The Playback Status screen displays when a recording ends.
If this screen is shown for 5 minutes, the DVR begins playing the recording again from
the beginning.
When the digital receiver is in Power Save mode, will the programs that I have
scheduled to record still be recorded?
Yes. Any scheduled recording will occur when the digital receiver is in Power-Save
mode. Between 1:00 a.m. and 6:00 a.m. daily, your digital receiver automatically
enters Power Save mode unless you press a key on the remote or a key on the digital
receiver front panel at least once every two hours. In Power Save mode, the
digital receiver is powered down, but all scheduled recordings still occur. When
the digital receiver enters Power Save mode, your TV displays a black screen.
Also, the digital receiver turns on all of your Parental Controls whenever you
power down the digital receiver.
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At 1:00 a.m., the inactivity clock begins. If you do not press a remote button or front
panel key between 1:00 a.m. and 1:10 a.m., the digital receiver displays a 5-minute
warning banner, indicating that the digital receiver is about to enter Power Save mode:
• To allow the digital receiver to enter Power Save mode, do nothing when the
warning banner appears. The digital receiver automatically powers down. After your
digital receiver powers down, you must press [ CABLE ] and then [ POWER ] on your
remote, or press the Power button on the front panel of your digital receiver, to start
watching TV again.
• To prevent the digital receiver from entering Power Save mode, simply press any
button on your remote or any button on the front panel of the digital receiver when
the warning banner appears. The digital receiver does not attempt to enter Power
Save mode again until another 2 hours of inactivity have passed.
I watched two 30-minute programs on the same channel, but when I pressed
[ RECORD ], the DVR recorded only the most recent program. Why didn’t it
record both programs since it buffered both programs?
It recorded the most recent program because it was the live program at the time that
you pressed [ RECORD ]. The DVR does buffer all programs on a channel for up to
1 hour. However, when you are watching live programming, the DVR assumes that you
want to record a specific program, not a specific channel. For that reason, the DVR
records only the program that is currently being broadcast at the time that you press
[ RECORD ].
For example, let’s say that you tune to a channel for 45 minutes and during that time
watch a 30-minute “My Name Is Earl” episode, and then you watch the first 15 minutes
of “The Office.” You can rewind to the beginning of “My Name Is Earl,” but if you press
[ RECORD ], the DVR records only “The Office” because that is the live program at the
time you pressed [ RECORD ].
Why did the DVR record only part of a program?
If the beginning of the program is missing, you may have started recording the
program after it began. For an explanation of how live TV is recorded, see page 19.
If the end of the program is missing, the DVR may have reached its storage capacity,
the program may have continued past its scheduled time, or you may have manually
stopped the recording.
If there is a chance that the program you are recording may continue past its scheduled
time, you can allow for this uncertainty by extending the stop time on the Confirm
Recording screen.
To determine why the entire program was not recorded, display the Recorded List
screen and select the program in question. The Information area in the upper left of the
Recorded List screen indicates one of the following reasons:
• User stopped recording early.
• Reached storage capacity.
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If the DVR has reached its storage capacity, you must make space to record other
programs. To make more space on the DVR:
1. Erase recordings that you no longer want, or copy recordings you want to keep to a
VCR tape and then erase them from the DVR. For details, see “Erase a Program” on
page 22 or “Copy a Recording to a VCR Tape” on page 25.
2. Turn Auto Erase on. Your oldest recordings are erased automatically if space is
needed. For details, see “Automatically Erasing Oldest Recordings” on page 24. If
a show starts at 7:58 rather than 8:00, the start time for that program can be
modified in record LIST.
Questions About Watching, Recording and Playing Back
HD Programs
Are local TV stations broadcasting in high-definition (HD)?
Many local TV stations are transmitting digital signals. However, transmitting a digital
signal does not mean transmitting an HD signal. Most stations, however, that are
broadcasting in digital are offering HD programs from their parent stations, such as
CBS, ABC, NBC, Fox, TNT or PBS.
What are the differences between standard-definition TVs (SDTV) and
high-definition TVs (HDTV)?
• HDTVs can be 1/3 wider than traditional TVs, although some HDTVs have a
traditional (4:3 aspect ratio) setting.
• HDTVs use a much finer resolution to create the TV picture — 1125 lines for HD
as compared with 525 lines used in an SDTV. This means that the resolution for
HDTVs can be up to 1920 x 1080 pixels as compared with 720 x 480 for SDTVs.
• In the United States, high-definition is always broadcast with digital signals.
Standard-definition is currently broadcast in both digital and analog. (However, highdefinition and digital standard-definition do not use the same digital signal.)
• Generally, all HD-ready monitors or integrated HDTV sets are capable of
supporting a standard-definition 480i or 480p signal. Not all HDTV monitors support
both 720p and 1080i high-definition signals. For instance, some plasma .displays
support only 720p.
I have a wide-screen HDTV and am tuned to a channel that is listed as
an HD channel, but the picture is not displayed in a wide-screen format.
What’s wrong?
The program may not be an HD program. Not all stations broadcast HD programs.
Because non-HD programs do not use a wide format, the picture does not fill the width of
the screen. To fill the space, the digital receiver automatically places bars on the sides of
non-HD programs. You can change this display to one that removes the bars and fills the
screen with the picture.
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I’m concerned about burn in. Can I remove the bars that display when
watching certain programs on my HDTV?
Yes. You can remove the bars and enlarge or stretch the picture to fill the screen. If
you have a standard-screen HDTV, you might try removing the bars by displaying the
program in a different picture format.
Burn in or “ghosting” occurs when an image is displayed on a TV for an extended
period of time. Through time, the image becomes permanently burned into the screen,
leaving a faint image of it on the screen. Some kinds of HDTVs are more susceptible
to burn in than others. For other ways to reduce burn in, refer to the user’s guide that
came with your HDTV.
34
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Index
B
rewind programs. . . . . . . . . . . . . . 19, 30
Block channels, with parental control . . . . 16
status bar, using. . . . . . . . . . . . . . . . . . 21
Blocked program, how to watch
parental control. . . . . . . . . . . . . . . . . . 17
Burn in, using DVR . . . . . . . . . . . . . . . . . 34
C
Channel banner, with parental control . . . 16
two programs at once. . . . . . . . . . . . . 30
viewing recorded programs. . . . . . . . . 21
watching programs. . . . . . . . . . . . . . . 20
DVR remote control, use of. . . . . . . . . . . . 19
Controlling live TV, using DVR . . . . . . . . . 19
E
Copy recording to a VCR tape,
using DVR. . . . . . . . . . . . . . . . . . . . . . 25
F
D
Erase a program, using DVR. . . . . . . . . . 22
Fast-forward, using DVR . . . . . . . . . . 19, 30
Digital receiver, TV —
see TV digital receiver
Frequently asked questions. . . . . . . . . . . . 29
Digital Video Recorder (DVR)
Graphics, removing, using DVR. . . . . . . . 29
burn in. . . . . . . . . . . . . . . . . . . . . . . . 34
controlling live TV . . . . . . . . . . . . . . . . 19
G
H
copy recording to a VCR tape . . . . . . . 25
HD/DVR receiver with an HDTV,
using DVR. . . . . . . . . . . . . . . . . . . 25, 33
erase a program. . . . . . . . . . . . . . . . . 22
How to, using DVR . . . . . . . . . . . . . . . . . 19
fast-forward . . . . . . . . . . . . . . . . . 19, 30
graphics, removing . . . . . . . . . . . . . . . 29
I
iNDEMAND
HD/DVR receiver with an HDTV. . . 25, 33
about . . . . . . . . . . . . . . . . . . . . . . . . . 27
how to . . . . . . . . . . . . . . . . . . . . . . . . 19
recording . . . . . . . . . . . . . . . . . . . . . . 20
installing. . . . . . . . . . . . . . . . . . . . . . . 29
schedule future recording. . . . . . . . . . . 21
lose power . . . . . . . . . . . . . . . . . . . . . 29
Installing, DVR. . . . . . . . . . . . . . . . . . . . . 29
managing recording space . . . . . . . . . 23
Interactive Program Guide or IPG
managing saved programs . . . . . . . . . 22
browse by channel . . . . . . . . . . . . . . . 14
managing scheduled recordings. . . . . . 23
browse by date. . . . . . . . . . . . . . . . . . 15
moving. . . . . . . . . . . . . . . . . . . . . . . . 29
browse by event . . . . . . . . . . . . . . . . . 15
pause programs . . . . . . . . . . . . . . 19, 30
browse by program. . . . . . . . . . . . . . . 15
picture formats for High-Definition TVs. . 26
browse by show . . . . . . . . . . . . . . . . . 15
Picture-In-Picture (PIP), using. . . . . . . . . 24
browse by theme. . . . . . . . . . . . . . . . . 14
playing programs . . . . . . . . . . . . . 19, 30
browse by time. . . . . . . . . . . . . . . . . . 14
power save mode . . . . . . . . . . . . . 25, 31
recording programs. . . . . . . . . . . . 19, 30
L
Lose power, using DVR. . . . . . . . . . . . . . . 29
35
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Index
M
Managing recording space,
using DVR. . . . . . . . . . . . . . . . . . . . . . 23
Managing saved programs,
using DVR. . . . . . . . . . . . . . . . . . . . . . 22
Managing scheduled recordings,
using DVR. . . . . . . . . . . . . . . . . . . . . . 23
S
Status bar, using DVR . . . . . . . . . . . . . . . 21
T
Troubleshooting. . . . . . . . . . . . . . . . . . . . 27
TV digital receiver
audio/video diagrams. . . . . . . . . . . . . 10
Moving the DVR . . . . . . . . . . . . . . . . . . . 29
connection diagrams. . . . . . . . . . . . . . . 8
Music Choice Performance
Rights Guidelines. . . . . . . . . . . . . . . . . 18
operation of . . . . . . . . . . . . . . . . . . . . . 5
O
On/off, parental control. . . . . . . . . . . . . .17
P
Parental control
block channels. . . . . . . . . . . . . . . . . . . 16
blocked program, how to watch. . . . . . 17
Viewing recorded programs,
using DVR. . . . . . . . . . . . . . . . . . . . . . 21
U
Universal Remote Control. . . . . . . . . . . . . 13
V
W
Watching programs, using DVR. . . . . . . . 20
channel banner. . . . . . . . . . . . . . . . . . 16
PIN, changing. . . . . . . . . . . . . . . . . . . 16
turn on/off . . . . . . . . . . . . . . . . . . . . . 17
Pay-Per-View — see iNDEMAND
Pause programs, using DVR. . . . . . . . 19, 30
Picture formats for High-Definition TVs,
using DVR. . . . . . . . . . . . . . . . . . . . . . 26
Picture-In-Picture (PIP), using DVR. . . . . . . 24
PIN, changing parental control. . . . . . . . . 16
Playing programs, using DVR. . . . . . . 19, 30
Power save mode, using DVR. . . . . . . 25, 30
PPV — see iNDEMAND
R
Recording programs, using DVR. . . . . 19, 30
Remote control
DVR . . . . . . . . . . . . . . . . . . . . . . . . . . 19
universal. . . . . . . . . . . . . . . . . . . . . . . 13
Rewind programs, using DVR. . . . . . . 19, 30
36
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COX Business video
www.cox.com
Available only to commercial customers. Services and features not available in all areas. Not all services available for
public viewing and pricing may vary. Cox Basic service required for local HD channels, and Cox Digital Cable required for
premium HD channels and DVR. Paid subscription to Digital HBO, Starz or Showtime required for HBO HD, Starz HD, or
Showtime HD, respectively. HDTV set and an HD/DVR receiver or CableCard required. Monthly DVR service fee per DVR
box applies. Available DVR recording space varies based on type of programming recorded. On Demand and MusicChoice
Channels cannot be recorded. Installation charges may apply. Number of digital outlets may be limited. All programming
and pricing are subject to change. Names of programming services, features, and/or programmers are the property of their
respective owners. Other restrictions may apply. Services provided by Cox Business, a division of CoxCom, Inc. ©2010 Cox
Communications, Inc. All rights reserved.
Everything you need to know about Cox Business TV service.
COX BUSINESS TV
Reliable service that keeps your employees informed and your customers happy
UGBVSA1010
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