Maytag | MMV5165BA | User guide | Maytag MMV5165BA User guide

Maytag MMV5165BA User guide
User Guide
Microwave Hood Combination
THANK YOU for purchasing this high-quality product. If you should experience a problem not covered in PROBLEM SOLVER, please visit
our website at for additional information. If you still need assistance, call us at 1-800-688-9900.
You will need your model and serial number located on the front facing of the microwave oven opening, behind the door.
Para obtener acceso a “Instrucciones para el usuario de la combinación microondas campana” en español, o para obtener información
adicional acerca de su producto, visite:
Tenga listo su número de modelo completo. Puede encontrar su número de modelo y de serie en la etiqueta ubicada en la parte frontal de
la abertura del horno de microondas, detrás de la puerta.
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.”
These words mean:
You can be killed or seriously injured if you don't immediately
follow instructions.
You can be killed or seriously injured if you don't follow
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can
happen if the instructions are not followed.
When using electrical appliances basic safety precautions should be followed, including the following:
WARNING: To reduce the risk of burns, electric shock, fire,
injury to persons, or exposure to excessive microwave energy:
■ Read all instructions before using the microwave oven.
■ Read and follow the specific “PRECAUTIONS TO AVOID
ENERGY” found in this section.
■ The microwave oven must be grounded. Connect only to
properly grounded outlet. See “GROUNDING INSTRUCTIONS”
found in this section and in the provided Installation Instructions.
Install or locate the microwave oven only in
accordance with the provided Installation Instructions.
Some products such as whole eggs in the shell and
sealed containers - for example, closed glass jars are able to explode and should not be heated in the
microwave oven.
Use the microwave oven only for its intended use as
described in the manual. Do not use corrosive chemicals or
vapors in the microwave oven. This type of oven is
specifically designed to heat, cook, or dry food. It is not
designed for industrial or laboratory use.
As with any appliance, close supervision is necessary when
used by children.
Do not operate the microwave oven if it has a damaged cord
or plug, if it is not working properly, or if it has been damaged
or dropped.
The microwave oven should be serviced only by qualified
service personnel. Call an authorized service company for
examination, repair, or adjustment.
Do not cover or block any openings on the microwave oven.
Do not store this microwave oven outdoors. Do not use the
microwave oven near water - for example, near a kitchen
sink, in a wet basement, near a swimming pool, or similar
Do not immerse cord or plug in water.
Keep cord away from heated surfaces.
Do not let cord hang over edge of table or counter.
See door surface cleaning instructions in the “Microwave
Oven Care” section.
To reduce the risk of fire in the oven cavity:
– Do not overcook food. Carefully attend the microwave oven
when paper, plastic, or other combustible materials are
placed inside the oven to facilitate cooking.
– Remove wire twist-ties from paper or plastic bags before
placing bags in oven.
– If materials inside the oven ignite, keep oven door closed,
turn oven off, and disconnect the power cord, or shut off
power at the fuse or circuit breaker panel.
– Do not use the cavity for storage purposes. Do not leave
paper products, cooking utensils, or food in the cavity when
not in use.
Liquids, such as water, coffee, or tea are able to be
overheated beyond the boiling point without appearing to
be boiling. Visible bubbling or boiling when the container
is removed from the microwave oven is not always
To reduce the risk of injury to persons:
– Do not overheat the liquid.
– Stir the liquid both before and halfway through heating it.
– Do not use straight-sided containers with narrow necks.
– After heating, allow the container to stand in the
microwave oven for a short time before removing the
– Use extreme care when inserting a spoon or other
utensil into the container.
Do not mount over a sink.
Do not store anything directly on top of the microwave
oven when the microwave oven is in operation.
Clean Ventilating Hoods Frequently - Grease should not
be allowed to accumulate on hood or filter.
When flambéing foods under the hood, turn the fan on.
Suitable for use above both gas and electric cooking
Intended to be used above ranges with maximum width of
36" (91.44 cm).
Use care when cleaning the vent-hood filter. Corrosive
cleaning agents, such as lye-based oven cleaners, may
damage the filter.
(a) Do not attempt to operate this oven with the door open
since open-door operation can result in harmful exposure
to microwave energy. It is important not to defeat or
tamper with the safety interlocks.
(b) Do not place any object between the oven front face and
the door or allow soil or cleaner residue to accumulate on
sealing surfaces.
(c) Do not operate the oven if it is damaged. It is particularly
important that the oven door close properly and that there
is no damage to the:
(1) Door (bent),
(2) Hinges and latches (broken or loosened),
(3) Door seals and sealing surfaces.
(d) The oven should not be adjusted or repaired by anyone
except properly qualified service personnel.
State of California Proposition 65 Warnings:
WARNING: This product contains one or more chemicals known to the State of California to cause cancer.
WARNING: This product contains one or more chemicals known to the State of California to cause birth defects or other reproductive harm.
Electrical Requirements
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
Observe all governing codes and ordinances.
■ A 120 volt, 60 Hz, AC only, 15- or 20-amp electrical supply with a
fuse or circuit breaker.
■ A time-delay fuse or time-delay circuit breaker.
■ A separate circuit serving only this microwave oven.
For all cord connected appliances:
The microwave oven must be grounded. In the event of
an electrical short circuit, grounding reduces the risk of
electric shock by providing an escape wire for the electric
current. The microwave oven is equipped with a cord
having a grounding wire with a grounding plug. The plug
must be plugged into an outlet that is properly installed
and grounded.
WARNING: Improper use of the grounding plug can
result in a risk of electric shock. Consult a qualified
electrician or serviceman if the grounding instructions are
not completely understood, or if doubt exists as to whether
the microwave oven is properly grounded.
Do not use an extension cord. If the power supply cord is
too short, have a qualified electrician or serviceman install
an outlet near the microwave oven.
This device complies with Part 18 of the FCC Rules.
Sound (Tones)
The Clock is a 12-hour (12:00-11:59) or 24-hour (0:00-23:59) clock.
Touch CLOCK/OPTIONS to reach Clock submenu, and follow the
prompts to set the clock. Clock format (12 hours with AM and PM or
24 hours) may also be set in the Clock submenu.
Programming tones and signals. Key beep tones may be turned off, or
all tones (including end-of-function signals) may be turned off. Touch
CLOCK/OPTIONS to reach the Sound submenu, then follow the
prompts to turn off or on the programming tones or all tones.
Kitchen Timer
Language (on some models)
With the microwave oven in standby mode, touch the Kitchen Timer
control, enter time, then touch the Kitchen Timer control or the Start
control. Cook functions may be entered while the Kitchen Timer is
counting down. To cancel timer, touch Kitchen Timer control while the
timer countdown is active in the display.
Language of the display text may be changed. Touch the CLOCK/
OPTIONS to reach the Language submenu, and follow the prompts to
set language to English or French.
Control Lock
Reset the filter status after replacing and/or cleaning the filters. Touch
CLOCK/OPTIONS to reach the Filter Reset submenu, and activate reset.
Activate to avoid unintended start. Touch and hold the Cancel control
for about 3 seconds until 2 tones sound and padlock icon appears in
the display. Repeat to unlock control.
Vent Fan
Filter Reset
Nine options/settings may be adjusted: 1-Clock and Energy Save;
2-Scrolling Speed; 3-Sound; 4-Language (English or French); 5-Filter
Reset; 6-Fan Timer; 7-Light Timer; 8-Demo Mode; 9-Factory Reset.
Various speeds, ranging from high to low, and off. Comes on
automatically as cooling fan during any cook function.
Fan Timer: Set vent fan to run for exactly 30 minutes, or to run for only
30 minutes more (off after 30 minutes). The vent fan may be turned off
at any time using the Vent Fan control. Touch CLOCK/OPTIONS to
reach the Fan Timer submenu, and select the setting.
Energy Save
Light Timer
To conserve energy, the Clock will automatically turn off when the
microwave oven goes into standby mode. Touch CLOCK/OPTIONS to
reach the Clock and Energy Save submenu, and follow the prompts to
turn on Clock.
Set the cooktop light to turn on and off at certain times. Touch
CLOCK/OPTIONS to reach the Light Timer submenu, and follow the
prompts to set the light on time and light off time in hours and minutes,
or to cancel Light Timer.
NOTE: Light Timer uses 12-hour clock only.
Scroll Speed
Scroll speed of the text may be adjusted. Touch the CLOCK/OPTIONS
to reach the Scrolling Speed submenu, and follow the prompts to set
Demo Mode
Activate to practice using the control without actually turning on the
magnetron. Touch CLOCK/OPTIONS to reach the Demo Mode
submenu, the follow the prompts to activate. The DEMO icon will light
up in the display. Repeat to deactivate.
Cooking Rack
Use the rectangular cooking rack only for 2-level cooking. To avoid
damage to the microwave oven, always remove rack after 2-level
cooking. To avoid damage to the microwave oven due to soil buildup,
clean rack supports often.
Turntable may be turned off for manual cooking only. This is helpful
when cooking with plates that are bigger than the turntable, or when
cooking with plates that are side by side. Turntable cannot be turned
off during preset or sensor (on some models) functions.
Cookware and Dinnerware
Do Not Use
Browning dish (Follow manufacturer recommendations.)
■ Metal cookware and bakeware
Ceramic glass, glass
■ Straw or wicker
■ China, earthenware (Follow manufacturer recommendations.)
■ Gold, silver or pewter
■ Melamine (Follow manufacturer recommendations.)
■ Non-approved meat thermometers, skewers
■ Paper towels, paper plates, napkins (Use non-recycled paper.)
■ Twist ties
■ Plastic wraps, bags, covers, dinnerware, containers (Follow
■ Foil liners, such as sandwich wrappers
manufacturer recommendations.)
■ Staples
■ Pottery and clay (Follow manufacturer recommendations.)
■ Objects with gold or silver trim or with metallic glaze
■ Silicone bakeware (Follow manufacturer recommendations.)
■ Wax paper
To Test Cookware/Dinnerware: Place dish in microwave oven with 1 cup (250 mL) of water beside it. Program 1 minute of cook time at 100%.
If dish becomes hot and the water stays cool, do not use the dish in the microwave oven.
Microwave Oven Use
For list of preset programs, see the Quick Reference Guide provided with your model.
Manual Cooking/Stage Cooking
Add More Time
Touch COOK TIME, touch number pads to enter time, touch
COOK POWER (if not 100%), touch number pads to enter power level
(10-90), then touch the Start control.
If programming additional stages (up to three), touch OPTIONS/
CLOCK to enter programming for the next stage, then enter the cook
time and cook power of each, then touch the Start control.
At the end of any cycle using less than 100% cook power, “PRESS 0
TO ADD MORE TIME” scrolls in the display. Enter the additional time, if
desired, and start the microwave oven. The cook power for all nonsensor cycles will be the same as in the finished cycle, but may be
changed. If Add More Time is used after a sensor cycle, the cook
power will be 100%, but may be changed.
Sensor Cooking
A sensor in the microwave oven detects moisture released from food
as it heats, and adjusts the cooking time accordingly.
Make sure microwave oven has been plugged in for at least 1 minute.
Use microwave-safe dish with loose-fitting lid, or cover microwavesafe dish with plastic wrap and vent. For optimal performance, wait at
least 30 minutes after convection cooking or grilling (on some models)
before sensor cooking.
Adjust doneness for automatic cooking functions by touching COOK
TIME repeatedly to scroll through “NORMAL,” “MORE DONE” or
“LESS DONE” within the first 20 seconds of starting the cook cycle.
Doneness cannot be adjusted for Defrost functions.
General Cleaning
Installing/Replacing Filters and Light Bulbs
IMPORTANT: Before cleaning, make sure all controls are off and the
microwave oven is cool. Always follow label instructions on cleaning
To avoid damage to the microwave oven caused by arcing due to soil
buildup, keep cavity, microwave inlet cover, cooking rack supports,
and area where the door touches the frame clean.
Clean with mild soap, water and a soft cloth or sponge, or as indicated
NOTE: A filter status indicator (on some models) appears in the display
when it is time to replace the charcoal filter, and clean or replace the
grease filters. See “Settings” section to reset filter status.
Grease filter: mild soap and water or dishwasher.
Door and exterior: mild soap and water, or glass cleaner applied
to paper towel.
Control panel: sponge or soft cloth and water.
Stainless steel (on some models): mild soap and water, then rinse
with clean water and dry with soft cloth, or use stainless steel
Turntable: mild soap and water or dishwasher.
Rack(s): mild soap, water and washcloth. Dishwasher cleaning is
not recommended.
Grease filters: Grease filters are on the underside of microwave
oven. Clean monthly, or as prompted by filter status indicator.
Slide the filter away from the tab area, and drop out the filter. To
reinstall, place end of the filter into the opening opposite the tab
area, swing up the other end, and slide it toward the tab area.
Charcoal filters: The charcoal filters are behind the vent grille at
the top front of the microwave oven. The charcoal filters cannot
be cleaned, and should be replaced about every 6 months, or as
prompted by filter status indicator. Remove two screws on the
vent grille, tilt the grille forward, lift it out, and remove filters. To
reinstall, place each filter into its slotted area – wire mesh side up,
replace vent grille, and secure with screws.
Cooktop light: The cooktop light is located on the underside of the
microwave oven, and is replaceable. Remove bulb cover screw,
and open the bulb cover. Replace bulb, close bulb cover, and
secure with screw.
Cavity light: The cavity light bulb is located behind the vent grille
at the top front of the microwave oven, under the bulb cover, and
is replaceable. Open door. Remove two screws on the vent grille,
tilt the grille forward, and lift it out. Remove right side charcoal
filter. Open bulb cover and replace bulb. Close bulb cover, replace
charcoal filter, replace vent grille, and secure with screws.
Following is a list of available parts and supplies which may be purchased separately. Please refer to the cover for contact and model
identification information.
Replacement Parts
Turntable support and rollers
Turntable hub
Cooking rack
Rack clip
Rack support
Grease filter
Charcoal filter
Cooktop light bulb
Cavity light bulb
Cleaning Supplies
Heavy Duty Degreaser
affresh® Kitchen Appliance Cleaner
affresh® Stainless Steel Cleaner
affresh® Stainless Steel Wipes
Scan the code at left with your mobile device, or visit for more recommendations that may help
you avoid a service call.
If you experience Recommended Solutions
Microwave oven will
not operate
Check the following:
■ Household fuse or circuit breaker - If a household fuse has blown or a circuit breaker has tripped, replace the
fuse or reset the circuit breaker. If the problem continues, call an electrician.
■ Magnetron - Try to heat 1 cup (250 mL) of cold water for 2 minutes at 100% cooking power. If water does not
heat, try the steps in the bullets below. If microwave oven still does not operate, call for service.
■ Door - Firmly close door. On some models, if a packaging spacer is attached to inside of the door, remove it,
then firmly close door.
If a message about the door appears in the display, the door has been closed for 5 minutes or more without the
microwave oven being started. This occurs to avoid unintended starting of the microwave oven. Open and close
the door, then start the cycle.
Arcing in the
microwave oven
Turntable alternates
rotation directions
Control - Make sure control is set properly. Make sure Control Lock is off. Make sure Demo Mode (on some
models) is off.
Check the following:
■ Soil buildup - Soil buildup on cavity walls, microwave inlet cover, cooking rack supports, and area where the
door touches the frame can cause arcing. See “General Cleaning” in “Microwave Oven Care” section.
This is normal and depends on motor rotation at the beginning of the cycle.
Display shows
“Enter clock” with flashing digits means there has been a power failure. Reset the clock.
A letter followed by a number is an error indicator. Call for assistance.
Fan running during
cooktop usage
Radio, TV or cordless
phone interference
This is normal. The microwave oven’s cooling fan, which is separate from the vent fan, automatically comes on
during microwave oven operation to cool the microwave oven. It may also automatically come on and cycle on
and off to cool the microwave oven’s controls while the cooktop below is being used.
Check the following:
Proximity - Move the receiver away from the microwave oven, or adjust the radio or TV antenna.
■ Soil - Make sure the microwave oven door and sealing surfaces are clean.
■ Frequency - Some 2.4 GHz-based cordless phones and home wireless networks may experience static or noise
while microwave oven is on. Use a corded phone, a different frequency cordless phone or avoid using these
items during microwave oven operation.
For one year from the date of purchase, when this major appliance is installed, operated and maintained according to instructions attached to or
furnished with the product, Maytag brand of Whirlpool Corporation or Whirlpool Canada, LP (hereafter “Maytag”) will pay for factory specified
replacement parts and repair labor to correct defects in materials or workmanship that existed when this major appliance was purchased.
In the second through tenth years from the date of original purchase, when this major appliance is installed, operated and maintained according to
instructions attached to or furnished with the product, Maytag will pay for a factory specified replacement Magnetron to correct non-cosmetic defects in
materials or workmanship in this part that prevent function of the microwave range hood and that existed when this major appliance was purchased. This
is a limited 10-year warranty on the Magnetron only and does not include labor.
provided by a Maytag designated service company. This limited warranty is valid in the United States or Canada and applies only when the major
appliance is used in the country in which it was purchased. This limited warranty is effective from the date of the original consumer purchase. Proof of
original purchase date is required to obtain service under this limited warranty.
This limited warranty does not cover:
1. Service calls to correct the installation of your major appliance, to instruct you on how to use your major appliance, to replace or repair house fuses,
or to correct house wiring or plumbing.
2. Service calls to repair or replace appliance light bulbs or filters. Consumable parts are excluded from warranty coverage.
3. Repairs when your major appliance is used for other than normal, single-family household use or when it is used in a manner that is contrary to
published user or operator instructions and/or installation instructions.
4. Damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation, installation not in accordance with electrical
or plumbing codes, or use of consumables or cleaning products not approved by Maytag.
5. Cosmetic damage, including scratches, dents, chips or other damage to the finish of your major appliance, unless such damage results from defects
in materials or workmanship and is reported to Maytag within 30 days from the date of purchase.
6. Any food loss due to microwave product failure.
7. Costs associated with the removal from your home of your major appliance for repairs. This major appliance is designed to be repaired in the home
and only in-home service is covered by this warranty.
8. Repairs to parts or systems resulting from unauthorized modifications made to the appliance.
9. Expenses for travel and transportation for product service if your major appliance is located in a remote area where service by an authorized Maytag
servicer is not available.
10. The removal and reinstallation of your major appliance if it is installed in an inaccessible location or is not installed in accordance with published
installation instructions.
11. Major appliances with original model/serial numbers that have been removed, altered or cannot be easily determined. This warranty is void if the
factory applied serial number has been altered or removed from your major appliance.
The cost of repair or replacement under these excluded circumstances shall be borne by the customer.
PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not allow limitations on the
duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This warranty gives you specific legal rights, and you
also may have other rights that vary from state to state or province to province.
NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the exclusion or limitation of incidental or
consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you also may have
other rights that vary from state to state or province to province.
If outside the 50 United States and Canada, contact your authorized Maytag dealer to determine if another warranty applies.
For additional product information or to view FAQs (Frequently Asked Questions), visit
If you do not have access to the Internet and you need assistance using your product, you may contact Maytag at the number below.
Have your complete model number ready. You can find your model number and serial number on the label located on the upper or lower front
facing of the microwave oven opening, behind the door.
For assistance or service, call 1-800-688-9900.
If you need further assistance, you can write to Maytag with any questions or concerns at:
Maytag Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Please keep this User Guide and model number information for future reference.
SP PN W10598181A
/™ ©2013. All rights reserved.
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