HP | ENVY 23-1000 | System information | HP ENVY 23-1000 System information

HP ENVY 23-1000 System information
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HP Desktop PCs - Upgrading from Windows 7
to Windows 8
This document pertains to HP Desktop and All-in-One computers to be upgraded
from Windows 7 using a digital copy of Windows 8.. You may perform either an Inplace Installation that retains your data and settings from Windows 7, or a Clean
Installation (custom) that deletes all data from the hard drive before installing Windows 8.
Please read the following important information before beginning your upgrade:

Not all Windows 8 features may be available on all Windows 7 computers. Your
computer may require additional hardware, software, firmware, and/or a BIOS
upgrade to install and run Windows 8.

Secure boot is not available on any HP Consumer Desktop or All-in-One computers.

HP provides upgrade instructions and drivers for most computers sold after October
1st, 2011.

For information about the Microsoft Windows 8 Upgrade Offer go to
www.windowsupgradeoffer.com and www.windowsupgradeoffer.com/enUS/Home/Faq. Check these sites frequently, as some details may change and/or
additional information may become available.

If you purchased your computer prior to October 1st, 2011, HP has not tested or
developed drivers for your model computer. Therefore an upgrade of your computer
may be difficult or impossible.

HP recommends installing the 64-bit version of Windows 8 for desktop computers.

Not all Windows 8 features will be available on all computers, and your particular
experience with Windows 8 is determined by the capabilities of your computer.

An In-place Upgrade is easier and faster than a Clean install and is the better option
for most people. See below for help determining the best method for your particular
computer.

Software designed for Windows 7 or earlier operating systems may not work after
installing Windows 8.

HP provides Windows 8 compatible software and updated drivers to support only
specific computer models.

If you want to restore the original operating system after upgrading, you must create
HP recovery media before you upgrade. To learn how to create recovery media, see
Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive (Windows
7).
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
If you seek support assistance from HP after you upgrade, HP technical support may
request that the original Windows 7 operating system be restored to verify product
functionality. If your computer is sent to service or repairs after upgrading to
Windows 8, your computer may be re-imaged with the original Windows operating
system and the upgraded Windows 8 operating system will be removed. After repairs
are made, you can reinstall Windows 8.

You should always back up all important data (personal files, photos, videos,
documents, applications, etc.) before beginning any upgrade to avoid any possibility
of losing your important data.

You might not be able to view DVD movies after upgrading. If you currently use a
DVD codec to play DVD movies, such as the encoder that comes with Windows 7
Professional, this encoder may not be available after upgrading to Windows 8. To
continue to play DVDs after you upgrade, go to http://windows.microsoft.com/enUS/windows-8/feature-packs to download Windows Media Center or purchase DVD
playback software.
If you currently use DVD playback software from HP, the Windows 8 installation
process helps you determine if your playback software is compatible with Windows 8
or if an update is required. If the software is compatible and you perform an In-place
Upgrade, you have the option to keep this software during the upgrade. If you
perform a Clean Install you must reinstall the software after the upgrade.
System Requirements
Microsoft requires that your computer hardware must meet the following system
requirements before you can install Windows 8.
Windows 8 works on the same hardware that powers Windows 7:

1 gigahertz (GHz) or faster processor

Minimum 2 GB RAM (64-bit), 4 GB preferred for full functionality

Minimum of 20 GB of hard drive storage available before installation
Additional requirements to use certain features:

Windows 7 PCs with touch will not have full Windows 8 touch capabilities after
upgrade. HP PCs with touch input hardware designed for Windows 7 will provide a
comparable experience for only two touch point applications after the upgrade to
Windows 8. HP Windows PCs with touch input hardware will not support Windows 8
applications that require more than two simultaneous touch points.
WARNING:
HP Linkup, HP Application Assistant, HP TouchSmart Magic Canvas and all
other HP TouchSmart applications are not compatible with Windows 8 and
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must be uninstalled before upgrading. Content created using the TouchSmart
applications such as Graffiti will not be available after upgrading.

To access the Windows Store and to download and run apps, you need an active
Internet connection and a screen resolution of at least 1024 x 768.

To snap apps, you need a screen resolution of at least 1366 x 768.

Internet access (ISP fees might apply)
Microsoft provides an installation wizard to check your computer for possible compatibility
problems. It's a good idea to use the installation wizard before attempting to upgrade to
Windows 8. For more information, visit the Microsoft Compatibility Center for Windows 8.
Determine the best method for upgrading your model
computer to Windows 8
There are two methods to install Windows 8 onto a computer:
WARNING:
You must back up all important data (personal files, photos, videos, documents,
applications, etc.) before upgrading to avoid any possibility of losing your data.

In-place Upgrade - installs Windows 8 over an existing Windows 7 installation. This
is the easier and faster method to upgrade and is the better option for most people.
Most or all of your existing software programs, drivers, and personal files are
available after upgrading. You can only perform an Upgrade if your computer has
Windows 7 Starter, Home Basic, Home Premium, Business or Ultimate Edition, and
some models require an upgraded BIOS Version.

Clean Installation (custom) - erases all files on the hard drive and removes any
hard drive partitions before installing Windows 8. If your computer meets the
minimum hardware requirements from Microsoft, you can use a Clean Installation.
However, the original drivers and programs provided by HP and any other software
you installed, will no longer be available.
Prepare your computer for In-place Upgrade method
This installation option prepares your computer for upgrade and installs Windows 8 over an
existing Windows 7 installation. Most or all of your existing software programs, drivers, and
personal files remain available after upgrading.
Step 1: Update the BIOS
Upgrade to the latest BIOS before upgrading to Windows 8. Use the following steps
to update the BIOS to avoid possible installation problems:
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1. Click Start, type system into the search field, and select System
Information from the list.
2. Under the System Summary, the BIOS Version/Date is displayed. Record
the BIOS revision number.
3. Go to the HP Customer Care Web site (http://www.hp.com/support), select
Software and Drivers, and enter your computer model number to find
software and driver updates.
4. Use the SAVE option to download the latest available BIOS to your hard drive.
Make sure to look through all the available downloads and select the BIOS
version that has the highest version number.
WARNING:
Update the BIOS to the latest BIOS version in the same series. For
example, update BIOS version 6.xx to a higher version 6.xx, NOT
version 7.xx. Updating to a different BIOS series may damage the
computer.
5. To install (flash) the BIOS, close all software, disconnect all connected
devices, remove all external storage devices and then double-click the
downloaded BIOS.
WARNING:
Do not use the computer or disconnect the power until the BIOS
update has completed and the computer has restarted.
Step 2: Get the latest Windows 7 software and drivers
It is advisable to get the latest Windows 7 software and driver updates before
upgrading to Windows 8. You can use HP Support Assistant to check the software
and drivers on your computer to make sure they are the latest.
NOTE:
You can also check the HP Customer Care Web site
(http://www.hp.com/support) for software and drivers.
Follow these steps to use HP Support Assistant to download and install the latest
Windows 7 software and drivers:
1.
2.
3.
4.
5.
Click Start .
Click All Programs.
In the Programs list, click HP, and then click HP Support Assistant.
Click the Maintain button.
Click Refresh to run health analysis.
Figure 1: Refresh button
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The Health Analysis window displays showing the progress.
Figure 2: Health Analysis window
6. When the analysis is complete, click the View analysis button to see the
results.
Figure 3: Analysis results
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7. Select all available updates, and then click the Apply button.
Step 3: Get Windows 8 software and drivers
It is advisable to get all available recommended software and driver updates while
the computer is still using Windows 7.
1. Go to the HP Customer Care Web site (http://www.hp.com/support), select
Software and Drivers, and enter your computer model number. Download
and save the Windows 8 hardware drivers and software files to your hard
drive.
2. Copy the downloaded files to CD/DVD or a USB storage device for use after
installing Windows 8.
Step 4: Create Recovery discs and back up your important files
If you have not already done so, create a set of Windows 7 system recovery discs or
save a recovery image to a USB storage device. If a problem occurs during the
upgrade process, you can use HP System Recovery to return your computer back to
its original software configuration. To create your recovery solution, see Creating
Recovery Discs or Saving a Recovery Image to a USB Flash Drive (Windows 7).
You can use Microsoft Backup and Restore Center or Microsoft Windows Easy
Transfer to back up your files and transfer them to Windows 8. Microsoft Windows
Easy Transfer comes with Windows 7 and makes backing up files easy.
If you want to backup your files using other software, you must first verify that it is
compatible with Windows 8 before using it. You will also need a copy of the
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software's installation files on a USB drive or disc. Do not use backup software that is
not compatible with Windows 8!
When finished, verify that the backup was successful and that you can access your
files.
Step 5: Install updates from Windows Update
Before attempting to upgrade to Windows 8 you should use Windows Update to
install all critical and recommended updates.
1. If you are not already connected to the Internet, connect now.
2. Click Start, type Windows Update in the Search field, and then select
Windows Update from the list.
3. Click the Install Updates button. After clicking OK , Windows 7 creates a
restore point if needed, downloads the update(s) and then provides more
information. You might need to restart your computer after an update is
installed.
4. Run Windows Update again until it displays Windows is up to date or No
important updates available.
Install all Important, Recommended, and Optional driver updates.
Step 6: Update Microsoft Office Starter Edition (optional)
If you wish to continue to use Microsoft Office Starter Edition after upgrading to
Windows 8 you must install a patch from Microsoft before the upgrade begins. Go to
the following Microsoft web site to download and install the patch:
Microsoft: Update for Microsoft Office 2010 (KB2553141) 32-Bit Edition
If you do not install the patch, Microsoft Starter Edition will be removed from your
computer during the installation and you will not be able to reinstall it.
Step 7: Download a digital copy of Windows 8
If you purchased a retail DVD copy of Windows 8, follow the Microsoft installation
instructions provided in the packaging.
To download a digital copy of Windows 8 you need:
o
o
Windows 7 computer with at least 6GB of free disk space.
Network connection to the Internet.
1. Open an Internet browser and go to www.microsoft.com/windows8 to find the
Windows 8 Upgrade Assistant.
2. Run the Windows 8 Upgrade Assistant.
3. The Windows 8 Upgrade Assistant helps you purchase the Windows 8 Upgrade
from Microsoft. After purchasing Windows 8, the Upgrade Assistant provides a
Product Key (5 groups of alpha-numeric characters). Write down the Product
Key for future reference.
Figure 4: Product Key in Windows Upgrade Assistant
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4. Windows 8 Upgrade Advisor downloads the Windows 8 Upgrade software for
your computer. At the prompt to 'Install Windows 8' you are provided with
three options:
 Install now - continues with the In-place Upgrade.
 Install by creating media - provides instructions and help creating a
bootable DVD disc image or USB disk image of the Windows 8
Upgrade.
 Install later from your desktop - creates an executable file on your
desktop to upgrade to Windows 8 at a later time.
Figure 5: Install Windows 8 options
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Choose one of the listed options. The instructions for an In-place Upgrade in
this document covers the Install now option. The instructions for a Clean
Installation in this document covers the Install by creating media option.
Things to expect during installation
o
o
o
Incompatible programs - The installation examines the computer for
possible compatibility problems. Some programs need to be uninstalled and
the computer restarted before the installation can continue.
Interrupting the installation - The installation can be stopped and
restarted at certain predefined points. When restarting the computer, a set of
prompts allow you to either: Continue where you were, or Start Over.
UAC security - The Microsoft User Account Control Settings displays a
prompt and requires you to verify that you want the listed program to make
changes in your computer. This prevents a malware or a virus from trying to
install software.
If prompted, Do you want to allow the following program to make
changes to this computer? and the Program's Name is listed as Microsoft
Windows and Verified Publisher as Microsoft Corporation, click Yes to allow
the action.
o
Choose a User Name and Password - By default Windows 8 is designed to
seamlessly integrate your new computer into the Internet or Cloud with other
social media and devices using a Microsoft connected user account; such as
Instant Messenger, Gmail, Hotmail account.
 Local Account - You can enter a unique user name and password that
is valid only on this local computer to keep this computer as an
independent device that is not linked to other devices. You can still
manually connect to the Cloud to share files later.
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Microsoft Account - If you use your Microsoft connected user
account to logon, this computer automatically links into all the other
mobile devices and user information you have stored on all your social
networking accounts.
Allow multiple restarts - The computer will restart multiple times during
the installation process. You can either remove the installation DVD during
the restart, or ignore the prompt to Press any key to boot from the CD
or DVD....

o
Known issues that can occur during upgrade
Some issues might still need to be resolved before or during the upgrade. The
following information is available for your reference to determine issues that
might pertain to your computer configuration.
+ Check for potential problems before upgrading
HP has worked with partners to identify issues that can occur during an
upgrade to Windows 8. The following table lists known issues and possible
fixes or workarounds.
Issue
Fix or workaround
Uninstall the Broadcom Bluetooth profiles
Broadcom by HP before upgrading to Windows 8.
is not compatible
with Windows 8.
HP Magic Canvas
and the HP
TouchSmart
software
Uninstall the HP Magic Canvas and all HP
programs are not TouchSmart software programs before
compatible with
upgrading to Windows 8.
Windows 8.
HP My Display
On-Screen
Display (OSD)
does not function
properly or fails to Use the HP My Display OSD software to
launch in Windows download and install the latest version.
8.
Intel C600
Series Chipset
SATA RAID
Controller
prevents Windows
8 from installing.
Download and install driver version
3.5.0.1092, and then restart the computer
before installing Windows 8. Update the
driver again after upgrading to Windows 8.
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Issue
Fix or workaround
Norton Internet Security 2009, 2010, and
2011 are not compatible with Windows 8.
Norton Internet
Security 2009,
2010, and 2011
are not compatible
with Windows 8.
If you have Norton Internet Security 2012
or 2013, go to the Norton Internet Security
web page for Windows 8 for information on
what to do before upgrading to Windows 8,
or information on how to recover your
Norton product after upgrading to Windows
8.
Download and install driver version
1.0.6.245 and restart the computer before
installing Windows 8.
Remove all USB Devices from the USB
3.0/2.0 ports. Do not have anything
connected to the USB 2.0 ports except a
keyboard and mouse. Then, start the
upgrade to Windows 8.
Intel USB 3.0
eXtensible Host
Controller Driver
is not compatible
with Windows 8.
Windows
Security
Essentials is not
compatible with
Windows 8.
AMD Graphics
Catalyst Control
Center is not
compatible with
Windows 8.
NOTE:
If you started the Windows 8
Upgrade process without updating
to driver version 1.0.6.254 or higher
and you see a blue screen with the
error 0x7B,
INACCESSIBLE_BOOT_DEVICE, use
the Repair Your Computer option
when the computer tries to start up,
download and install Intel USB 3.0
eXtensible Host Controller Driver
version 1.0.6.245, restart the
computer, and then start the
Windows Upgrade process again.
Uninstall Windows Security Essentials
before upgrading to Windows 8.
Uninstall the Catalyst Control Center before
upgrading to Windows 8.
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Issue
If you have not
installed
Microsoft Office
Starter or
purchased another
version of
Microsoft Office,
then Office must
be uninstalled
before upgrading
to Windows 8.
HP ENVY All-inOne 23-1000
Desktop PCs, HP
Omni 27-1000
Series Desktop
PCs, and HP
TouchSmart 520
Series Desktop
PCs need the
latest video input
panel firmware
installed before
upgrading to
Windows 8.
Fix or workaround
If you have not installed Microsoft Office
Starter or any other version, you must
uninstall Microsoft Office 2010 package
before upgrading to Windows 8. If you
installed Microsoft Office 2010 Starter or
purchased and installed a different version
of Microsoft Office 2010, you do not need
to uninstall it.
Install the latest video input panel firmware
version from www.hp.com/support before
upgrading to Windows 8. HP All-in-One
Desktop PCs with a video input panel have
an HDMI (Input) on the side of the system.
You can install the firmware after
upgrading, but the update utility may close,
causing you to restart the installation.
Install Windows 8 using In-place Upgrade method
This installation option installs Windows 8 over an existing Windows 7 installation. Most or
all of your existing software programs, drivers, and personal files remain available after
upgrading.
WARNING:
You should Back up all important data (personal files, photos, videos, documents,
applications, etc.) before you begin an In-place Upgrade to avoid any possibility of
losing your data.
1. Connect the computer to an AC power supply.
2. Exit all programs, disconnect all peripheral devices, and remove all USB storage
devices and SD cards.
3. If you have Internet, connect the computer to the Internet using either an Ethernet
cable (Wired NIC), or turn wireless button On (Wireless LAN).
4. Click Next on the Install Windows 8 screen to start the installation.
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Figure 6: Install Windows 8 options
5. When prompted to Get the latest updates for the installation click Go online to
install updates now, and then click Next. Allow the program to go online and get
the latest updates.
If you do not have Internet access, choose No, thanks, and click Next. You can
perform a Windows Update after the installation.
6. When prompted to enter Product key, follow the on-screen instructions and enter in
your Product Key (5 groups of alpha-numeric characters without the dashes). When
the correct Product Key is entered, a confirmation message Your product key
works! Continue when you’re ready displays. Click Next to continue.
If, after multiple attempts the product key entry is not successful, contact Microsoft
support (www.microsoft.com/support) for help with your product key.
Figure 7: Product key
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To enter information using an on-screen keyboard, select the keyboard graphic
located below the entry field. When finished, click the keyboard graphic again to hide
the display, and then click Next to continue.
7. When prompted to review the End User Agreement terms, read the agreement,
select I accept the license terms if you agree to the terms, and then click Accept.
8. When prompted to Choose what to keep, select one of the options that
corresponds to what files and settings you would like to keep, and then click Next.
Figure 8: Choose what to keep
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9. Windows 8 Setup then reviews the computer's settings and installed applications and
displays a What needs your attention screen if action is needed.
Read each item carefully and respond if any action is required.
Windows 8 Setup may list applications that need to be removed, and reinstalled
and/or updated for Windows 8 later. For most applications, choose the Uninstall box
to the right of the application listing to launch the uninstall program. Some
applications may request a Restart, but you can ignore the restart until all listed
applications have been uninstalled. Some applications (i.e. HP Protect Tools Security
Manager) require other related applications to be removed first. To remove the
related applications, click Start, select Control Panel, select Programs and
Features, and then right-click to uninstall the related applications.
Figure 9: What needs your attention
10. After all the identified applications have been uninstalled, if a restart is required or if
the prompt changes to Restart your PC to continue the installation, click
Restart. Otherwise click Next to continue.
When the computer is restarted and a Ready to install Windows 8? opens, select
Continue from where I left off, and then click Next.
11. If no additional action is needed, a prompt To recap, here's what you've chosen
to do: appears.
WARNING:
All actions up to this point can be reversed and you can go back to Windows
7. Depending on your earlier selection of what files to keep, your data may be
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permanently deleted. Once you click Install, the installation must continue
uninterrupted.
Figure 10: Ready to install
12. If you are satisfied with the options displayed, click Install and allow the installation
to proceed.
If the listed actions are not what you expected, click Change selection and choose
a different option.
13. Wait while Windows 8 installs. You are not required to do anything for several
minutes while Windows installs files and configures your settings.
14. After Windows 8 is installed, a Personalize prompt displays. Use the horizontal
slider to choose a background and text color, enter a name for the computer, and
then click Next.
Figure 11: Personalize Windows 8
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15. When the Wireless prompt displays, you may either connect to your network now or
later.
Figure 12: Wireless network connection
Select your wireless network from the list and click Connect .
If you do not wish to connect to a wireless network, click Connect to a wireless
network later.
NOTE:
The wireless network option is not displayed if the computer was not
previously connected to a wireless network, or if there is no wireless network
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detected in the area. You can setup the wireless network later after the
installation completes.
16. When the Settings screen opens, review the list of network and sharing options.
By default, to complete the installation as quickly as possible, Microsoft recommends
that you use Express Settings.
Figure 13: Express settings
If you want to accept the default settings and allow Microsoft to manage your
computer, click Use express settings.
o If you wish to review options and make changes to these settings, click
Customize and select the individual options.
17. When prompted to Sign in to your PC, you must make a choice as to how you want
to manage this computer:
o Select Local account to keep this computer as an independent device that is
not linked to other devices. You can change settings at a later time to share
files and resources with other devices.
o Select Microsoft account to link this computer to other mobile devices and
user information you have stored on the Microsoft network.
o
Figure 14: Sign in to your PC
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18. Once you select the type of account, when prompted to Sign in to your PC, enter
the required User Name and Password, and click Next.
Figure 15: Enter User name and Password
If you login using a Microsoft connected account, enter security verification info. You
may also change the listed phone and alternate email info from your existing
Microsoft connected account at this time.
19. Allow the computer to continue the installation. A message PC is Ready displays for
a few seconds when the installation is complete.
The installation is complete when the Windows 8 Start screen opens.
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Figure 16: Windows 8 Start screen
Once installation is complete, update drivers, install software and restore your backed up
files. Go to the Steps to take after upgrading to Windows 8 section for more information.
Preparing your computer for Clean Installation (custom)
method
This installation option prepares your computer for installation, erases all files on the hard
drive and removes any hard drive partitions before installing Windows 8. To access this
option, you must shutdown the computer and use the installation DVD or USB storage
device to boot the computer.
WARNING:
You must back up all important data (personal files, photos, videos, documents,
applications, etc.) before beginning a Clean Installation to avoid losing your
important data.
Step 1: Update the BIOS
Upgrade to the latest BIOS before upgrading to Windows 8. Use the following steps
to update the BIOS to avoid possible installation problems:
1. Click Start, type system into the search field, and select System
Information from the list.
2. Under the System Summary, the BIOS Version/Date is displayed. Record
the BIOS revision number.
3. Go to the HP Customer Care Web site (http://www.hp.com/support), select
Software and Drivers, and enter your computer model number to find
software and driver updates.
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4. Use the SAVE option to download the latest available BIOS to your hard drive.
Make sure to look through all the available downloads and select the BIOS
version that has the highest version number.
WARNING:
Update the BIOS to the latest BIOS version in the same series. For
example, update BIOS version 6.xx to a higher version 6.xx, NOT
version 7.xx. Updating to a different BIOS series may damage the
computer.
5. To install (flash) the BIOS, close all software, disconnect all connected
devices, remove all external storage devices and then double-click the
downloaded BIOS.
WARNING:
Do not use the computer or disconnect the power until the BIOS
update has completed and the computer has restarted.
Step 2: Get software and drivers
It is advisable to get all available recommended software and driver updates while
the computer is still using Windows 7.
1. Go to the HP Customer Care Web site (http://www.hp.com/support), select
Software and Drivers, and enter your computer model number. Download and
save the Windows 8 hardware drivers and software files to your hard drive.
NOTE:
If there is a Windows 8 operating system listed in the drop down
menu, the model computer is supported.
2. Copy the downloaded files to CD/DVD or a USB storage device for use after
installing Windows 8.
Step 3: Create Recovery discs and back up your important files
If you have not already done so, create a set of Windows 7 system recovery discs. If
a problem occurs during the upgrade process, you can use recovery discs to return
your computer back to its original software configuration. To create your personal set
of recovery discs, see Creating Recovery Discs or Saving a Recovery Image to a USB
Flash Drive (Windows 7).
You can use Microsoft Backup and Restore Center or Microsoft Windows Easy
Transfer to back up your Windows files and transfer them to Windows 8. Microsoft
Windows Easy Transfer comes with Windows 7 and makes backing up files easy.
If you want to backup your files using other software, you must first verify that it is
compatible with Windows 8 before using it. You will also need a copy of the
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software's installation files on a USB drive or disc. Do not use backup software that is
not compatible with Windows 8!
When finished, verify that the backup was successful and that you can access your
files.
Step 4: Download a digital copy of Windows 8
If you purchased a retail DVD of Windows 8, follow the Microsoft installation
instructions provided in the packaging.
To download a digital copy of Windows 8 you need:
o
o
Windows 7 computer with at least 6GB of free disk space.
Network connection to the Internet.
1. Open an Internet browser and go to www.microsoft.com/windows8 to find the
Windows 8 Upgrade Assistant.
2. Run the Windows 8 Upgrade Assistant.
3. The Windows 8 Upgrade Assistant helps you purchase the Windows 8 Upgrade
from Microsoft. After purchasing Windows 8, the Upgrade Assistant provides a
Product Key (5 groups of alpha-numeric characters). Write down the Product
Key for future reference.
Figure 17: Product Key in Windows Upgrade Assistant
4. To continue with the Clean Installation select Install by creating media
option and click Next.
Figure 18: Install Windows 8 options
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5. You can choose to either create a bootable USB flash drive or burn a DVD disc
from an ISO file. Select the option you prefer and click Next.
Figure 19: Choose which media to use
6. If you choose to burn a DVD (ISO file) click Save to save the ISO file to your
Desktop.
Figure 20: Save ISO file to the Desktop
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If you chose to create a USB flash drive, select the USB flash drive from the
list and click Next.
Figure 21: Select a USB flash drive
7. Insert a blank, writeable DVD in your DVD-RW drive, and click Finish.
Figure 22: Burn the ISO file to a DVD
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8. After the files are burned to the DVD or a USB storage device, label the disc
or storage device and store it in a safe place.
Step 5: Disable Acceleration in Intel Rapid Storage
Some HP computers are configured with high-speed mSATA solid state drives in
addition to the primary hard drive. The mSATA cache drive enables faster boot times
and boosts the hard drive performance of the computer. Prior to performing a Clean
Installation you must disable the cache drive acceleration in the Intel Rapid Storage
Technology interface. After the Clean Installation you will need to install Intel Rapid
Storage Technology and re-enable acceleration for the mSATA cache drive.
+ Determine if your computer has an mSATA cache drive:
1. In Windows 7 click Start, type Intel Rapid Storage Technology
and click Intel Rapid Storage Technology in the results list.
NOTE:
If Intel Rapid Storage Technology is not installed on your
computer then you do not have an mSATA cache drive and
should continue to Step 5: Disable Legacy Support in the BIOS.
2. In the Storage System View, computers configured with an mSATA
cache drive display a square labeled 'cache.' If the Storage System
View displays a cache drive then your computer has an mSATA cache
drive installed. Continue to the next step: Disable Acceleration in Intel
Rapid Storage.
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Computer configured
WITH mSATA cache drive
Computer NOT configured with
mSATA cache drive
Figure 23: Storage
System View with mSATA
cache drive
Figure 25: Storage System View
with a primary hard drive and no
mSATA cache drive
Figure 24: Storage
System View with mSATA
cache drive and FFS
partition
+ Disable Acceleration in Intel Rapid Storage Technology
If your computer is configured with an mSATA cache drive, use the following
instructions to prepare it for the Windows 8 installation.
1. Click Start and type Intel. Click Intel Rapid Storage Technology
in the search results.
2. Click the Accelerate button at the top of the window and click
Disable Acceleration.
Figure 26: Disable acceleration button
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3. Click Yes on the Disable Acceleration warning window.
Figure 27: Disable Acceleration warning
4. Click Reset to available next to Usage Cache device.
Figure 28: Reset cache to available
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5. Click Yes when the Reset Cache to Available warning appears.
Figure 29: Reset Cache to Available warning
6. Close the Intel Rapid Storage Technology program and continue to the
next step.
Step 6: Determine if the computer hard drive is GPT or MBR
formatted
Computers enabled with UEFI should be checked to determine if the primary hard
drive is formatted as GPT or MBR format before installing Windows 8. If the
installation is started using the incorrect boot options error messages may displayed
and the installation must be started again. Use the steps below to identify the
formatting of the hard drive in your computer.
1.
2.
3.
4.
5.
Click Start then right-click Computer and select Properties.
Click Device Manager.
Under Disk Drives, right-click the listed hard drive and select Properties.
Click the Volume tab then click Populate.
Next to Partition style, either Master Boot Record (MBR) or GUID partition
table (GPT) will be displayed.
Record the Partition style of your hard drive and continue to the next step.
Things to expect during installation
o
o
Interrupting the installation - The installation can be stopped and
restarted at certain predefined points. When restarting the computer, a set of
prompts allow you to either: Continue where you were, or Start Over.
UAC security - The Microsoft User Account Control Settings displays a
prompt and requires you to verify that you want the listed program to make
changes in your computer. This prevents a malware or a virus from trying to
install software.
If prompted, Do you want to allow the following program to make
changes to this computer? and the Program's Name is listed as Microsoft
Windows and Verified Publisher as Microsoft Corporation, click Yes to allow
the action.
o
Choose a User Name and Password - By default Windows 8 is designed to
seamlessly integrate your new computer into the Internet or Cloud with other
28
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o
social media and devices using a Microsoft connected user account; such as
Instant Messenger, Gmail, or AOL mail account.
 Local Account - You can enter a unique user name and password that
is valid only on this local computer to keep this computer as an
independent device that is not linked to other devices. You can still
manually connect to the Cloud to share files later.
 Microsoft Account - If you use your Microsoft connected user
account to logon, this computer automatically links into all the other
mobile devices and user information you have stored on all your social
networking accounts.
Allow multiple restarts - The computer will restart multiple times during
the installation process. You can either remove the installation DVD during
the restart, or ignore the prompt to Press any key to boot from the CD
or DVD....
Known issues that can occur during upgrade
Some issues might still need to be resolved before or during the upgrade. The
following information is available for your reference to determine issues that
might pertain to your computer configuration.
+ Check for potential problems before upgrading
HP has worked with partners to identify issues that can occur during an
upgrade to Windows 8. The following table lists known issues and possible
fixes or workarounds.
Issue
Fix or workaround
Uninstall the Broadcom Bluetooth profiles
Broadcom by HP before upgrading to Windows 8.
is not compatible
with Windows 8.
HP Magic Canvas
and the HP
TouchSmart
software
Uninstall the HP Magic Canvas and all HP
programs are not TouchSmart software programs before
compatible with
upgrading to Windows 8.
Windows 8.
HP My Display
On-Screen
Display (OSD)
does not function
properly or fails to Use the HP My Display OSD software to
launch in Windows download and install the latest version.
8.
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Issue
Fix or workaround
Intel C600
Series Chipset
SATA RAID
Controller
prevents Windows
8 from installing.
Download and install driver version
3.5.0.1092, and then restart the computer
before installing Windows 8. Update the
driver again after upgrading to Windows 8.
Norton Internet Security 2009, 2010, and
2011 are not compatible with Windows 8.
Norton Internet
Security 2009,
2010, and 2011
are not compatible
with Windows 8.
If you have Norton Internet Security 2012
or 2013, go to the Norton Internet Security
web page for Windows 8 for information on
what to do before upgrading to Windows 8,
or information on how to recover your
Norton product after upgrading to Windows
8.
Download and install driver version
1.0.6.245 and restart the computer before
installing Windows 8.
Remove all USB Devices from the USB
3.0/2.0 ports. Do not have anything
connected to the USB 2.0 ports except a
keyboard and mouse. Then, start the
upgrade to Windows 8.
Intel USB 3.0
eXtensible Host
Controller Driver
is not compatible
with Windows 8.
Windows
Security
Essentials is not
compatible with
Windows 8.
NOTE:
If you started the Windows 8
Upgrade process without updating
to driver version 1.0.6.254 or higher
and you see a blue screen with the
error 0x7B,
INACCESSIBLE_BOOT_DEVICE, use
the Repair Your Computer option
when the computer tries to start up,
download and install Intel USB 3.0
eXtensible Host Controller Driver
version 1.0.6.245, restart the
computer, and then start the
Windows Upgrade process again.
Uninstall Windows Security Essentials
before upgrading to Windows 8.
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Issue
Fix or workaround
AMD Graphics
Catalyst Control
Center is not
compatible with
Windows 8.
Uninstall the Catalyst Control Center before
upgrading to Windows 8.
If you have not
installed
Microsoft Office
Starter or
purchased another
version of
Microsoft Office,
then Office must
be uninstalled
before upgrading
to Windows 8.
If you have not installed Microsoft Office
Starter or any other version, you must
uninstall Microsoft Office 2010 package
before upgrading to Windows 8. If you
installed Microsoft Office 2010 Starter or
purchased and installed a different version
of Microsoft Office 2010, you do not need
to uninstall it.
HP ENVY All-inOne 23-1000
Desktop PCs, HP
Omni 27-1000
Series Desktop
PCs, and HP
TouchSmart 520
Series Desktop
PCs need the
latest video input
panel firmware
installed before
upgrading to
Windows 8.
Install the latest video input panel firmware
version from www.hp.com/support before
upgrading to Windows 8. HP All-in-One
Desktop PCs with a video input panel have
an HDMI (Input) on the side of the system.
You can install the firmware after
upgrading, but the update utility may close,
causing you to restart the installation.
Install Windows 8
1. Connect the computer to an AC power supply.
2. Exit all programs, disconnect all peripheral devices, and remove all USB
storage devices and SD cards.
3. If you have Internet, connect the computer to the Internet using either an
Ethernet cable (Wired NIC), or turn wireless button On (Wireless LAN).
4. Insert the Windows 8 installation DVD or USB storage device drive into the
computer and shut down the PC.
5. Turn on the computer and press the F9 key to enter the Boot Option Menu.
6. Non-UEFI computers - Using the arrow keys select CD/DVD Drive or USB
Hard Drive and press Enter.
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UEFI computers with MBR partition style - Using the arrow keys select
CD/DVD Drive or USB Hard Drive and press Enter.
UEFI computers with GPT partition style - Using the arrow keys select
CD/DVD Drive <UEFI> or USB Hard Drive <UEFI> and press Enter.
7. When prompted to Press any key to boot from CD or DVD, press Enter.
8. When prompted, select the desired Language, Time, and Keyboard, and
then click Next.
Figure 30: Windows Setup
9. When the required files are loaded and the Windows 8 installation screen
displays, click Install now to begin the installation process.
Figure 31: Windows Setup
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10. When prompted to enter Product key, follow the on-screen instructions and
enter in your Product Key (5 groups of alpha-numeric characters without the
dashes). When the correct Product Key is entered, a confirmation message
Your product key works! Continue when you’re ready displays. Click
Next to continue.
If, after multiple attempts the product key entry is not successful, contact
Microsoft support (www.microsoft.com/support) for help with your product
key.
Figure 32: Product key
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To enter information using an on-screen keyboard, select the keyboard
graphic located below the entry field. When finished, click the keyboard
graphic again to hide the display, and then click Next to continue.
11. When prompted to review the End User Agreement terms, read the
agreement, select I accept the license terms if you agree to the terms, and
then click Accept.
12. After the End User Agreement is accepted, two installation options are
displayed: an in-place Upgrade, or a clean Custom Installation. Select
Custom Installation.
Figure 33: Which type of installation do you want?
13. Verify that you have backed up all your important files and created an
HP recovery solution. After completing this step, all files will be destroyed
without further warning.
14. A screen opens titled Where do you want to install Windows?. This
screen lists the drive partitions available on the hard drive - that is, the
storage space Windows Setup can use to install Windows 8.
To continue, use one of the following actions to install Windows on a hard
drive partition:


Delete all partitions and install on one partition of maximum
size (advanced): Select drive options to enable more options on the
screen and delete all partitions in the list. Once all the partitions have
been removed, you can create one new partition of maximum available
size and format it. Once you have one partition and it is formatted,
select this partition and click Next to continue.
Create more than one partition and install on one of them
(advanced): Select drive options to enable more options on the
screen and delete all partitions in the list. Once all the partitions have
34
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been removed, you can create new partitions of different sizes and
format them. One of these partitions must be at least 20GB in size to
allow for the installation of windows 8. Using this method allows you to
set aside separate partitions of storage space to be used in Windows 8
as additional drive volumes (in File manager and Computer). Once you
have one partition and it is formatted, select a partition that is 20GB
or larger and click Next to continue.
Figure 34: Where do you want to install windows
15. After Windows 8 is installed, a Personalize prompt displays. Use the
horizontal slider to choose a background and text color, enter a name for the
computer, and then click Next.
Figure 35: Personalize Windows 8
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16. When the Wireless prompt displays, you may either connect to your network
now or later.
Figure 36: Wireless network connection
Select your wireless network from the list and click Connect .
If you do not wish to connect to a wireless network, click Connect to a
wireless network later.
NOTE:
The wireless network option is not displayed if the computer was not
previously connected to a wireless network, or if there is no wireless
36
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network detected in the area. You can setup the wireless network later
after the installation completes.
17. When the Settings screen opens, review the list of network and sharing
options.
By default, to complete the installation as quickly as possible, Microsoft
recommends that you use Express Settings.
Figure 37: Express settings
If you want to accept the default settings and allow Microsoft to
manage your computer, click Use express settings.
 If you wish to review options and make changes to these settings,
click Customize and select the individual options.
18. When prompted to Sign in to your PC, you must make a choice as to how
you want to manage this computer:
 Select Local account to keep this computer as an independent device
that is not linked to other devices. You can change settings at a later
time to share files and resources with other devices.
 Select Microsoft account to link this computer to other mobile
devices and user information you have stored on the Microsoft
network.

Figure 38: Sign in to your PC
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19. Once you select the type of account, when prompted to Sign in to your PC,
enter the required User Name and Password, and click Next.
Figure 39: Enter User name and Password
If you login using a Microsoft connected account, enter security verification
info. You may also change the listed phone and alternate email info from your
existing Microsoft connected account at this time.
20. Allow the computer to continue the installation. A message PC is Ready
displays for a few seconds when the installation is complete.
38
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Once installation is complete, update drivers, install software and restore your
backed up files. Go to the Steps to take after upgrading to Windows 8 section for
more information.
+ Enable mSATA cache drive and acceleration (optional)
If your computer is configured with an mSATA cache drive, use the following
instructions to set up the drive for Windows 8.
1. Go to the HP Customer Care Web site (http://www.hp.com/support), select
Software and Drivers, and enter your computer model number.
2. Select Windows 8 from the menu.
3. Download and install Intel Rapid Storage Technology (version 11.5.0.1207 or
greater) from the Software and Drivers page.
4. Press the Windows
+ W key.
5. Type intel rapid storage into the Search field.
Figure 40: Searching for intel rapid storage
6. Click Intel Rapid Storage Technology from the list of results.
7. Click the Accelerate button and then click Enable acceleration.
Figure 41: Enable acceleration in Intel Rapid Storage Technology
8. In the Enable Acceleration options, select Full disk capacity (up to 64 GB)
and then select Enhanced mode. Click OK.
39
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Figure 42: Enable Acceleration options
9. Restart the computer.
Steps to take after upgrading to Windows 8
Follow the steps in this section to get the most out of Windows 8.
1. Connect to the Internet if your computer is not already connected.
2. Install .NET Framework 3.5 - Many important drivers and programs require .NET
Framework 3.5.
In Control Panel, select Programs and Features, Turn Windows features on or
off, and then select Microsoft .NET Framework 3.5.1.
Figure 43: .NET Framework in Windows Features
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NOTE:
If you performed the In-place upgrade then .NET Framework 3.5 may already
be installed.
3. Install HP Support Assistant - HP Support assistant scans your computer and
automatically detects and installs the latest software and drivers available from HP.
Go to www.hp.com/go/hpsupportassistant to download and install HP Support
Assistant for Windows 8.
Once you have installed HP Support Assistant, use it to install the latest software and
drivers. For more information on checking for updates with HP Support Assistant, see
Using HP Support Assistant (Windows 8).
4. Install updated video drivers - For the best possible viewing experience,
download and install the latest graphics drivers for your computer.
Go to the HP Customer Care Web site (http://www.hp.com/support), select Software
and Drivers, and enter your computer's model number. Download and install the
Windows 8 video drivers for your computer.
5. Install updated Beats audio drivers - Audio from your speakers and headphones
will work properly after Windows 8 is installed, but if your computer came with Beats
Audio you must install the latest HP audio drivers to get the most from your audio
system.
6. Install updates from Windows Update -
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After upgrading to Windows 8 you should use Windows Update to install all critical
and recommended updates. From the Windows 8 Start screen type Windows Update
and select Windows Update from the list. Install all Important, Recommended, and
Optional driver updates. Run Windows Update again until Windows is up to date.
7. Get DVD or Blu-ray playback software - If you cannot watch DVD movies on your
computer after upgrading, go to http://windows.microsoft.com/en-US/windows8/feature-packs to download Windows Media Center, or install new DVD playback
software that is compatible with Windows 8.
For more information about the Windows 8 Media Center Pack go to Microsoft Store
in Windows 8.
If your computer came with a Blu-ray drive, download and install the CyberLink DVD
playback software for your computer from the HP Customer Care Web site
(http://www.hp.com/support).
8. Restore backup files - If you upgraded to Windows 8 using a Clean Installation you
can restore the files that you backed up before the installation. See Restoring Files
from Backup for instructions.
9. Go to the Windows Store and search for HP’s “Getting Started with Windows 8” app
(available in November 2012). After locating the app, download it to your computer
and use it as a reference to learn the best ways to get up and running with Windows
8.
Learn how to use Windows 8 - Read HP’s support document
Learning about Windows 8 to learn new Windows 8 features,
the apps that come with Windows 8, using Charms to find
software and access more options, and much more.
Known issues after upgrading or installing Windows 8
Some issues might need to be resolved after upgrading or installing Windows 8.
Refer to the following list to determine issues that might pertain to your computer
configuration.
+ Issue and solution or workaround
HP has worked with partners to identify issues that can occur after upgrading
to Windows 8. The following table lists known issues and possible fixes or
workarounds.
Issue
Fix or workaround
Adobe Flash videos do not play in
Click the Desktop tile from the
Windows 8 Internet Explorer 10.
Start Screen and open Internet
Explorer 10 from the Desktop.
AMD AHCI Compatible RAID
Controller driver has been
updated or improved for
42
Download the latest AMD AHCI
Compatible RAID Controller driver
from www.hp.com/support.
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Issue
Fix or workaround
Windows 8.
To resolve this issue, follow these
steps:
Windows 8 Graphics drivers may
fail to install on older AMD chipset
systems that use the AMD PCI
Express (3GIO) Filter Driver or
the ATI PCI Express (3GIO)
Filter Driver. This driver is carried
over from Windows 7 during the
upgrade.
1. Open Device Manager.
2. Double-click System
Devices.
3. Right-click AMD PCI
Express (3GIO) Filter or
the ATI PCI Express
(3GIO) Filter, and then
click Uninstall,.
4. Remove the check next to
Delete the driver
software for this device,
and then click OK.
5. Restart the computer.
Wait for the computer to
set up all Plug and Play
devices. After it has set up
all of the devices, restart
the computer again.
6. Install the graphics driver
from www.hp.com/support
or from Windows Update
Dual Graphics not enabled on
systems with AMD Radeon HD
Graphics.
Audio Driver for Realtek High
Definition Audio or IDT High
Definition Audio has been
updated or improved for
Windows 8.
AVerMedia A365 MiniCard
Combo ISDBT/S TV Tuner and
StationTV X Application has
been updated or improved for
43
Install the Windows 8 compatible
AMD Radeon HD Graphics driver
from www.hp.com/support to
enable Dual Graphics.
Download the latest Realtek High
Definition Audio or IDT High
Definition Audio CODEC device
drivers from
www.hp.com/support.
Download the latest version from
www.hp.com/support.
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Issue
Fix or workaround
Windows 8.
The HP Broadcom Bluetooth
driver has been updated or
improved for Windows 8.
Download the latest Broadcom
Bluetooth driver from
www.hp.com/support.
Older versions of CyberLink
Power2Go and CyberLink
Download the updated CyberLink
PowerDirector are not compatible Power2Go for Windows 8 and the
with Windows 8.
updated CyberLink PowerDirector
for Windows 8.
CyberLink PowerCinema is not
compatible with Windows 8.
If upgrading to Windows 8 Pro, go
to
http://windows.microsoft.com/enUS/windows-8/feature-packs to
download Windows Media Center.
Purchasers of Windows 8 Pro can
get a free copy of Windows Media
Center through January 31st,
2013.
Download the latest version (10
or higher) from
www.hp.com/support.
Or
Get a free update from Cyberlink.
CyberLink PowerDVD does not
play Blu-ray discs.
NOTE:
To enable 3D support for
HP TouchSmart 620-1000
All-in-One PCs, you must
install a specific version of
PowerDVD from
www.hp.com/support.
3D Virtual Webcam Driver for
HP TouchSmart 620-1000 All-inOne PCs may not function after
upgrading to Windows 8.
44
Download and reinstall the 3D
Virtual Webcam driver from
www.hp.com/support.
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Issue
Fix or workaround
HP Omni 120-1xxx series
desktop computers display a
black screen after resuming from
sleep mode.
Download and install the latest
Intel HD Graphics driver from
www.hp.com/support.
Back up your data and create
recovery discs before upgrading
to Windows 8.
Or
System Recovery can be run only
using recovery discs after
Order System Recovery Discs
upgrading to Windows 8.
from the HP Customer Care
website. For more information,
see the HP Support document
Looking for Recovery Discs?
HP My Display OSD (On-Screen
Display menu) closes unexpectedly Download and install the latest
or is not working properly.
version of HP My Display OSD
from www.hp.com/support.
Windows Media Center Remote
is not working properly.
Windows Media Center Remote
has four buttons that do not work
(Slideshow, Visualization, etc.).
Windows 8 Graphics drivers are
required to support Windows 8
media copyright protection (DRM).
Using a Windows 7 graphics driver
may result in a black screen when
viewing videos with the Windows 8
Netflix or Microsoft Video tiles or
cause the system to show a black
screen after a system restart.
45
Open Command Prompt as an
administrator and type the
following into the command line:
sc config usbcir start=
demand
Download and install the HP
Remote Solution Application from
www.hp.com/support.
To prevent these issues,
download the latest graphics
driver for your video hardware
from www.hp.com/support or
using Windows Update.
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Issue
Fix or workaround
HP Support Assistant version 6.x
is not compatible with Windows 8. Install HP Support Assistant
version 7.x or higher from
www.hp.com/support.
Touch screen no longer works
after upgrading to Windows 8.
Or
Activate Windows and install
updates. For more information,
An HP TouchSmart All-in-One PC
refer to the HP support document
displays the error
SESSION_HAS_VALID_POOL_ON_EXIT Troubleshooting Touch Screen
when logging off, switching users, Issues in Windows 8.
shutting down or restarting the
computer.
Intel
Desktop/Workstation/Server
Express Chipset SATA RAID
Controller Driver has been
updated or improved for
Windows 8.
Install the latest Intel
Desktop/Workstation/Server
Express Chipset SATA RAID
Controller Driver from
www.hp.com/support.
Pixela TV Tuners and StationTV
Install the latest TV Tuner driver
X has been updated or improved
and the latest version of
for Windows 8.
StationTV X from
www.hp.com/support.
Install the latest graphics driver
Screen Brightness setting cannot from www.hp.com/support.
be adjusted.
Windows Media Center is
missing after installing Windows 8.
46
If you purchased the Windows 8
Upgrade Kit, you will be able to
upgrade to Windows 8
Professional, which includes an
offer for a free download of
Windows Media Center until
January 31st, 2013. Go to
http://windows.microsoft.com/enUS/windows-8/feature-packs to
download Windows Media Center.
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