All Pro Solutions | HERA-6 | User manual | All Pro Solutions HERA-6 User manual

All Pro Solutions HERA-6 User manual
Standalone Fully Automated
CD/DVD/BD Duplication System
User Manual
1351 East Black Street • Rock Hill, SC 29730
Tel: 803-980-4141 • Fax: 803-980-4145 • www.allprosolutions.com
COPYRIGHT_____________________________________________________________________
Copyright © 2000–2011 All Pro Solutions, Inc
All Rights Reserved. This manual and the software described in it are copyrighted with all rights
reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a
retrieval system or translated into any language in any form by any means without the written
permission of All Pro Solutions, Inc.
PRIVACY / ILLEGAL COPYING ____________________________________________________
The HERA Series copiers are designed to help you easily reproduce material for which you own the
copyright or have obtained permission from the copyright owner to make copies. Unless you own
the copyright or have permission from the copyright owner to make copies, you may be violating
copyright law and be subject to payment of fines, damages and/or other remedies. All Pro Solutions
Inc. accepts no responsibility for the use or misuse of this equipment for illegal purposes. If you are
uncertain about your rights, contact your legal advisor.
WARRANTY____________________________________________________________________
All Pro Solutions, Inc (hereinafter “All Pro Solutions”) warrants its products to be free from defects in
materials and workmanship under normal and proper usage for the period stated in your Warranty
Card.
All Pro Solutions shall not be liable for direct, indirect, special, incidental or consequential
damages arising from the use or inability to use this product or documentation. In particular, All Pro
Solutions shall not have liability for any hardware used with this product, including the costs of
repairing, replacing or recovering such hardware.
DAMAGE_______________________________________________________________________
This shipment was packaged and delivered to the carrier with the utmost care to ensure safe
delivery of goods. If your HERA system is damaged during shipment, please contact the freight
carrier first, then contact your distributor or All Pro Solutions
INCOMPLETE ORDERS___________________________________________________________
Check the shipment against the shipping papers thoroughly and immediately to ensure receivership
of a full shipment. Do not discard packing materials or cases. Check out all possibilities before
reporting a shortage or incomplete order.
SAVE PACKAGING_______________________________________________________________
You have to save your packaging materials so that if the need arises you can return your system for
service. Sending a system to All Pro Solutions without the original packaging will void the warranty.
This packaging was designed specifically for shipping your system. Other packaging may not be as
suitable.
IF YOUR SYSTEM REQUIRES SUPPORT____________________________________________
If your system requires servicing, you should first contact the place of purchase and request support
or contact All Pro Solutions as follows:
Phone: (803) 980-4141
Email: techsupport@allprosolutions.com
Before shipping any item to All Pro Solutions, first obtain a RMA (Return Material Authorization)
Number from All Pro Solutions support. This number must be placed on the outside of the product
packaging where it can be easily found; otherwise the item will be refused and returned at the
sender’s expense.
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HERA Series CD/DVD Duplication System / User Manual
Table Of Contents
Introduction........................................................................................................................ 1
Quick Start.......................................................................................................................... 2
Getting Started ………………………………………………………………………………..2
Manufacturer Recommendations …………………………..……...………….……………..3
Mounting the Tower …………...………………...…………………………………………...3
Operating Environment............................................................................................................ 5
Connecting Power ……………………………………...……………………………………..5
Overview ………………………………………………………………………………….7
1. Welcome .……………………………………………………………………………………7
2. The Robotic Platform .….…...…………………………...………………………...………9
3. The LCD Control Panel .………………………………………………………………….10
4. Menu Overview .…………………………………………………………………………..10
Operation ………………………………………………………………………………..15
1. Copy …………………………………………………………….………………...……….15
2. Copy & Compare………………………………………………...………………………..16
3. Test Copy………………………………………………...…………………………….…..16
4. Compare….…………………….……………………………………………………….….16
5. Set Burn Speed …………………...……………………...………………………………..17
6. Select Source ………………………………………………………………………………17
7. Utility ………………………………………………………………………………………17
8. Setup …………………………………………………………………..…………………...18
9. Image Manager...………………………………………………………………………….19
Trouble Shooting ……………………………………………………………………….21
HERA Series CD/DVD Duplication System / User Manual
Introduction
Thank you for choosing the HERA Series duplication systems. Hopefully this equipment will bring you satisfaction and great
pleasure in CD/DVD and Blu-Ray Disc duplication.
Features:
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Stand-alone design, no PC nor software required.
Easy operation, no training required.
Supports various CD and DVD formats
Load, Copy, Compare, Verify, Emulate, Editing, etc.
On-the-fly direct copy or through hard drive loading
User friendly LCD display
Important Note:
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Make sure voltage setting (AC115/230V) is correct.
Stable input of power required for normal operation.
Duplicator should be placed on a flat and stable surface inside clean & cool working area.
Check, clean the master and CD/DVD discs before duplication starts.
Do not touch recording surface of the discs.
Do not move the duplicator during operation.
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HERA Series CD/DVD Duplication System / User Manual
Quick Start
Getting started
The removal of this product should be undertaken by at least 2 people because of its size and weight.
Please ensure safe manual handling procedures are followed
Carefully remove your system from it’s shipping box and verify that all parts are present. If there are missing or
damaged parts contact All Pro Solutions (APS) or an authorized distributor immediately to correct any misspacked or missing parts.
You should find the following packaged with your system:
Autoloader AU4 (330 disc capacity), AU7 (630 disc capacity) or AU9 (900 disc capacity), depends on your
model configuration
Tower populated with drives
Two Power cords (1 for autoloader and 1 for tower)
Serial Cable
User Manual
5/64 hex head key (Allen wrench) and a bottle with oil to maintain shafts functionality
Warranty card
NOTE:
If your system is damaged during shipment, please contact the freight carrier first, and then contact your
distributor or All Pro Solutions.
You have to save your shipping materials so that if the need arises you can return your system for service.
Sending a system to All Pro Solutions without the original packaging will void the warranty. This packaging was
designed specifically for shipping your system. Other packaging may not be as suitable. If you have already
disposed of your packaging materials, you can receive a new set from All Pro Solutions for a fee.
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HERA Series CD/DVD Duplication System / User Manual
Manufacturer Recommendations
Before starting to operate your system, please read the User’s Manual entirely!
Place your system on a flat, steady surface in a climate controlled environment with regular office light (no
bright light to reflect into the system’s sensor), free of dirt, dust, excess humidity, excessive heat or electromagnetic interference.
Please fan the media before placing it into the Input Hopper and align it. Media has to slide easy on top of
each other
Do not use un-expensive media because it can generate problems: media sticks together and 2 or more discs
can be loaded even if the picker is designed to grab just one.
For audio duplication, please use good quality media and max 32x speed on CD
Because your system is equipped with up 24x DVD drives, use only 52x certified CD and 24x certified DVD
media.
From
time to time, the drives have to be cleaned using a CD Lens cleaning Kit or blowing air using a
compressed gas duster.
The 2 shafts used by the Picker to travel up and down should be oiled from time to time; use the multipurpose
oil provided
Mounting the tower
For all systems, the tower is provided with a tower plate mounted on the bottom. This plate will help in stabilizing
the tower on the adapter (see Fig. 1 page 4)
Make sure all thumbscrews are loose, place the tower on top of the adapter matching the colored marks (see
Fig.2). Tight gently thumbscrews # 1 on both sides until they touch the adapter and then tight thumbscrews # 2
(they consolidate the tower on the adapter) as shown in Fig. 3.
After the tower has been mounted successfully, proceed with “Connecting Power” (page 5) and “Drive Alignment”
In case you don’t have good alignment, loose all thumbscrews, adjust the tower (left and right, back and forth) and
tight back the thumbscrews as described above. Repeat the steps above until you obtain the right alignment.
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HERA Series CD/DVD Duplication System / User Manual
Fig. 1
System unassembled
Fig.2
Tower alignment
Fig. 3
Side view
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HERA Series CD/DVD Duplication System / User Manual
Operating Environment
Your APS System should be used in a climate-controlled environment free of dirt, dust, excess humidity, excessive
heat or electro-magnetic interference. Your APS System should be placed on a sturdy level surface – away from
sources of vibration and excessive lighting.
Allow at least four (4) inches of clearance around the sides and back of the system for ventilation.
Connecting power
Plug one power cable into the tower system, and the other one into the autoloader. Plug each power cable into the
proper power source and connect Serial Cable as shown in:
Fig. 4b (page 6)
The power On/Off switch for the tower is located in the front and the one for the autoloader is located in the back.
Power the tower on first, then turn on the autoloader
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HERA Series CD/DVD Duplication System / User Manual
Fig. 4a
System assembled
Hera 3: 330 disc capacity
Hera 6: 630 disc capacity
Fig. 4b
Back View – Cables Connections
(same on all models)
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Hera 9: 900 disc capacity
HERA Series CD/DVD Duplication System / User Manual
OVERVIEW
1. Welcome
The Autoloader is a reliable, high performance, high speed, standalone, robotic DVD, CD and/or BD (optional)
autoloader. With its professional industrial design and simple user interface, it makes your duplicating experience
easier than ever.
With the Autoloader, you can have a capacity up to 900 discs, duplicate continuously for 24 hours (even with
multiple masters), and get the highest quality duplication, all at an extremely affordable price. The Autoloader is the
most reliable and affordable autoloader on the market, even compared to units with half the drives and capacity.
Before you start using this autoloader, please read the following to ensure proper operation:
DVD/BD Duplication Limitations
The autoloader will not copy any BD/DVDs that have Copy Protection encoded in the content. Typically, most BluRay (BD) or DVD movies you purchase or rent from a store contain Copy Protection.
In addition to the copy protection limitation, the autoloader will only copy a single layer (4.7 GB) disc to another
single layer recordable media. If your autoloader has double layer/dual layer capability, you can copy a double layer
(8.5 GB) disc to another double layer recordable media, but you cannot duplicate a single layer disc on to a double
layer recordable media or vice versa.
Temperature Warning
If the Autoloader was stored in a location where the temperature dropped below 32° F (0° C) within the past 24
hours, leave the autoloader in a warm room with temperatures at least 65° F (19° C) for four hours prior to
powering it on for the first time. Failure to do so may cause irreparable harm and prevent the autoloader from
functioning.
Maintenance
It is very important to operate and keep the autoloader in a dust free, clean environment since dust is the number
one killer of CD/DVD/BD recording devices. Failure to do so can severely damage your autoloader. We strongly
suggest that you constantly use an Air Duster (Canned Air) to clear off any dust on the surface of the autoloader.
Note: Do not try to use an Air Duster to clean the autoloader while the writer trays are open. In doing so, you may
inadvertently blow dust into the recording device and damage it.
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HERA Series CD/DVD Duplication System / User Manual
Proper Shutdown
To avoid possible system failures, you need to shut down the autoloader properly. To shut down the autoloader,
scroll to menu 15. Shutdown and follow the instructions on the screen. Not performing this function increases the
risk of damaging the autoloader.
Double Layer/Dual Layer Partition Issue
If you have a 16x speed or higher autoloader with double layer/dual layer DVD9 capability, the hard drive partitions
are set to a default size of 9 GB each to accommodate for the expanded size of the DVD9 format. If you require
more partitions and do not plan on using double layer/dual layer DVD9 media, you can reduce the size of the
partitions using the instructions given in “Partition Size” on page 33. Keep in mind that if you alter the partition size,
all previous data/video stored on the hard drive will be lost and you will only be able to load media with less than 5
GB capacity such as DVD5 (4.7 GB), CD (700 MB), etc.
Disc Static and Sticky Media Issues
The most common problems when using an autoloader are the disc static and sticky media issues. These static
charge problems cause multiple discs to stick together, resulting in improper operation and more severely, can
shock the robotic arm while loading a disc that causes the system freeze. Even though the autoloader has a sticky
media separator function to prevent the sticky media, but you should still follow these steps to prevent sticky media
from disrupting your operation and protect your system from disc static charge.
This issue is most commonly seen when you buy a 100 pack of blank discs and insert them into the autoloader
without any treatment. If you have experienced this kind of problem, please do the following to remove the adhesive
static between the discs:
Separate the blank discs before you place them into the autoloader's bins and align them using. Separating them
will greatly reduce the static between discs. See pictures below:
If this doesn't achieve the desired outcome, use an air duster (canned air) to blow air around the circular edge of the
blank discs. This process reduces the static between the discs up to 90%. The amount of air to use depends on
factors specific to your environment.
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HERA Series CD/DVD Duplication System / User Manual
Disc Placement Issue
Another common problem when using an autoloader is the placement of media into the bins. Placing the media into
the bins properly can avoid possible picking errors when operating the autoloader. Even though the autoloader is
designed with certain tolerance adjustments to prevent mishandling by the picking arm, failures may still arise if the
bins are not loaded correctly. All media loaded into the bins should be flat and not slanted at an angle to ensure the
picking arm can securely grab the disc. Be sure not to load too many discs into the bins as well as this may cause
errors in placement and loading. The figure below shows the proper and incorrect disc placements when loading
media into the bins
2. The Robotic Platform
The autoloader (with up to 900 Disc Capacity) has 3 input bins that hold:
- 110 discs each for HERA-3
- 210 discs each for HERA-6
- 300 discs each for HERA-9
The robotic arm picks blank discs from Input Bin # 1 first, and places the successful copies into the Output Bin.
Once Input Bin # 1 is empty, it picks blank discs from Input Bin # 2, and places the successful copies into Input Bin
# 1 which becomes Output Bin # 2. It then picks from Input Bin # 3 and places into Input Bin # 2 which becomes
Output Bin # 3 and so on. Reject discs are placed on to the deck below the drive trays. (Throughout this manual,
this area is also referred as “Reject Area”).
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HERA Series CD/DVD Duplication System / User Manual
3. The LCD Control Panel
Figure 4 below shows the LCD Control Panel. This panel has a two-line 20 character LCD display to provide user feedback
and eight push buttons to control the operation of the Autoloader. The functions for these buttons are shown in Table 1.
Fig. 4
LCD Control Panel Layout
Scroll Button (UP)
LCD Screen
ENT Button (ENTER)
ESC Button
(ESCAPE)
Table 1: Front Panel Controls
Scroll Button (DOWN)
Control Buttons: There are 4 control buttons: , , ENT , ESC
: Up, Backward: To navigate backward in the menu.
: Down, Forward: To navigate forward in the menu.
ENT : Enter, OK: Execute the function.
ESC : Escape, Cancel: Go back to the previous level in the menu.
4. Menu Overview
This section provides an overview of the menu options. These menu options are explained in detail on the referenced
pages.
1. Copy
Use the Copy menu to make CD/DVD or BD (optional) copies. Before you start a copy, make sure you have
selected the correct Master Mode.
If you plan to use Single Master Mode, please make sure you have successfully loaded your master disc to a
partition on the Hard Drive.
If you plan to use Multi Master Mode, please make sure you have placed every master disc on top of the
corresponding number of blank discs.
For additional information, see “Making Copies in Single Master Mode” on page 15 or “Making Copies in Multi
Master Mode” on page 16.
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HERA Series CD/DVD Duplication System / User Manual
2. Copy + Compare
Use the Copy + Compare menu option to make 100% reliable copies. After the copy process is done, the
autoloader automatically compares the copies from the content of your original master disc.
3. Test Copy
Use the Test menu to simulate the copy process. With simulation, write once recordable discs such as DVD-R, or
CDR will be reusable. The purpose of simulation is to ensure error free duplication.
Note:
Due to physical limitations of the BD/DVD+R recordable format, if you try to simulate BD/DVD+R copying,
you will encounter failure messages.
Warning: If you are using CD/DVD/BD Rewritable discs as your blank media during the simulation, the content
on those discs will be permanently erased.
4. Compare
Use the Compare function to perform a bit-by-bit comparison between the content of your master disc(s) in the
Hard Drive and the contents of all discs it copied. This ensures that all of your copies are identical to original
master disc(s).
Note:
The bit-by-bit comparison will only apply on all BDs, DVDs and Data CDs. The readability check will be
applied for other formats like Audio CDs, CD+G, and Video CDs discs due to their lack of error correction
mechanisms.
5. Select Burn Speed
Use the Select Burn Speed menu option to adjust the duplication speed for the various blank disc formats. For
additional information, see “Select Burn Speed” on page 17
6. Select Source
Use the Select Source menu to tell the system where the content of the master disc resides during duplication. At
this point, Hard Drive is the only place where the content of the master disc resides during duplication. For
additional information, see “Select Source” on page 17.
7. Utility
7.1. Autoloader Tool
7.1.1. Loader Info
Shows the autoloader model, firmware, and version.
7.1.2. Drive Alignment
The Drive Alignment menu is used to check the mechanical alignment between the drives and the
robotic arm. See “Autoloader Tool” on page 18 for more information.
7.1.3. Auto Demo
This functions will continuously load all drives and unload all drives until the “ESC” button is pressed for 3
seconds to abort the demo program. The LCD will show the loops.
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HERA Series CD/DVD Duplication System / User Manual
7.1.4. Load All Discs
The system will load discs into all of the drives automatically. All drives must be empty prior to executing
this command.
7.1.5. Unload All Discs
The system will unload all discs from the drives automatically. Drives must have discs inside in order
to execute.
7.2. Disc Info
Use the Disc Info utility to identify the type of blank recordable media. This utility identifies your blank
recordable Media's format, capacity, manufacture ID, and the Media's certified writing speed.
7.3. Drive Info
Use this menu option to see data about the drives that are installed in the autoloader
7.4. System Info
Use this menu option to see data about the autoloader and its resources (firmware version, RAM and
CPU).
7.5. Update BIOS
Use this utility to update the firmware in your autoloader. To update, insert the manufacturer’s Certified
st
Update CD into the 1 tray and make sure no other discs are in rest of the trays. Then you can press the
Enter button to update.
Important: You should not upgrade your autoloader's firmware unless your system is becoming unstable or
you are advised to do so by Tech Support.
7.6. Copy Counter
Counts the number of successful and failed copies made by the system.
7.7. Print LS Disc
Allows you to load your Lightscribe image file and print to Lightscribe compatible discs.
Important: Remember to flip your discs with the tops facing down.
8. Setup
Use the Setup menu options to control how the autoloader operates. You can scroll between the various
options using the Up or Down button.
8.1 Working Mode
Allows to setup duplicator processing mode: Single Master or Multi Master
8.1.1 Single Master
In this mode, the master disc image can come from a disc in the drive or the HDD image. All discs in the
drives must be blank. Once the system confirms the drive tray is completely closed, it will move on to
loading the next drive, and so on.
8.1.2. Multi Master
In this mode, the master disc image must come from the disc in the drive. Each master disc can be
followed by any quantity of blank discs. The system must confirm the disc is empty before continuing to
load the next drive. The total loading time is longer than with Single Master mode.
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HERA Series CD/DVD Duplication System / User Manual
Source disc 1
Source disc 1
Blank disc for source 1
Source disc 2
Blank Disc Master
Blank disc for source 2
Source disc 3
Blank disc for source 3
Single Master
Multi Master
8.2. Button Beep
Enables or disables the beeping sound the buttons make when presses.
8.3. Error Limit
Setting bad disc count limit. The Copy process will stop once the bad copies reach the limit set. The count will
restart after reload of blank discs. Default setting is 15, but the Error Limit number must not exceed the height
of discs stacked to reach the bottom-most drive.
8.4. Disable Drive
Users can disable any drive installed on the system. This help avoid problems caused by unstable or failing
drives.
8.5. Compare Speed
Sets the speed of the compare process.
8.6. Start Check
Setting to allow automatic or manual removal of discs in drives at the start of a job.
8.7. Power On Time
Sets system warm-up time from 5 to 99 seconds. Default is 15 seconds.
8.8. Language
Language setting for the LCD display. Choose from English, Spanish, Portuguese, German, French, Italian,
and Japanese.
8.9. Disc Load Way
Allows you to change the tower for manual use or robotic operation.
8.10. Clear Setup
Clears the CMOS and resets the system back to factory defaults.
9. Image Manager
9.1. Select Image
Select image stored on HDD to make copies of.
9.2. Disc => Image
Loads an image to the HDD from a master CD or DVD as an image file.
9.3. Show Image Info
Displays the image file information such as image order, name, file size and type of image.
9.4. Rename Image
Renames the HDD image partition name up to 8 characters.
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HERA Series CD/DVD Duplication System / User Manual
9.5. Delete Image
Deletes an image file in HDD.
Note: A file selected as the source file cannot be deleted until a different image is selected.
9.6. Show HDD Info
Displays the information in HDD, such as the number of discs stored on the HDD and the amount of space
left in the HDD.
9.7. Format HDD
Formats the HDD, erasing ALL data stored on the HDD.
6. Single Master and Multi Master Mode
There are two ways to make copies using the autoloader:
Single Master Mode:
This mode requires that a single master disc is loaded onto the hard drive prior to initiating the duplication
process. This mode is ideal if your job involves one or very few master disc(s).
Multi Master Mode (Batch Mode):
This mode does not require you to manually load your master. Simply place the master disc(s) on top of the
stack of blank discs needed for that particular job of the master disc. This mode is ideal if you have
numerous master discs and fewer copies for each master disc.
The Multi Master mode uses the Reserve partition to temporarily store the content of the current master disc.
Once the task is complete and a new master disc has been detected, the reserve partition's content (of
previous master disc) will be replaced with the content of the new master disc.
For example, if you need to make:
Master A
20 Blank Job for
Master A
Master B
40 Blank Job for Master B
20 copies of job A
40 copies of job B
30 copies of job C
Under Multi Master Mode, you would need to follow the steps below:
1. Make sure all of the spindles are empty.
2. Place 30 blank discs for job C on to the first input spindle.
3. Place the master disc for job C on top of those blank discs for job C.
4. Place 40 blank discs for job B on top of the master disc for job C.
5. Place the master disc for job B on top of those blank discs for job B.
6. Place 20 blank discs for job A on top of the master disc for job B.
Master C
30 Blank Job for Master C
Place the master disc for job A on top of those blank discs for Job A. After you have completed these steps, the Input Bin
should be loaded in the order shown above
When you start the copy operation, the robotic arm will pick up discs from the Input Bin and place them into the drives. If
any of the discs in the drives contains data, (in this case, that would be the first disc, the Master Disc for job A) the
autoloader will load entire content of this disc (Master A) into the reserve partition on the Hard Drive. The subsequent discs
from the input bin will be loaded in the empty drives.
Once the loading process is completed, the autoloader will start the duplication process for the blank media in the
remaining drives. Master disc A will be picked up from the appropriate drive and dropped on to the Output Bin and the
empty drive where the master disc was removed will be loaded with the next disc from the Input Bin.
If a new master is detected before the previous job is finished, the autoloader will complete the first job, unload the
completed job, and fill the drive trays with blank discs for the next job. The robotic arm will continue to load media into the
drives as the duplicated discs are placed in the Output Bin. Once a writer drive (any drive) detects another Master disc, the
same process is repeated for the new Master disc.
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HERA Series CD/DVD Duplication System / User Manual
OPERATION
1. Copy
This command will copy a master disc or image designated as the Source to all target discs in the Writer Drives.
This process burns all information contained on the master disc to the target discs so the copies are exact
duplicates of the master disc. The Copy option has two different modes of operation:
Single Master Mode: This mode requires that a single master disc is loaded onto the hard drive prior to
initiating the duplication process. This mode is ideal if your job involves one or very few master disc(s).
Multi Master Mode (Batch Mode): This mode does not require you to manually load your master. Simply place
the master disc(s) on top of the stack of blank discs needed for that particular job of the master disc. This
mode is ideal if you have numerous master discs and fewer copies for each master disc.
Copy Process (Single Master – Source: Disc):
1. Power on the machine (if not already on). Autoloader first, then drive tower.
2. Fill the input bins with blank discs and a master disc on top. The “master disc” is the original of which
copies are made.
3. Use the scroll buttons to select the command “1. Copy” and press the ENT button. The drives will
automatically load the trays and begin the copy process as shown below:
Press ENT to select
source Press ENT to
continue Press ENT to set
counter Autoloader will load
master disc into drive #1
Autoloader will unload
master disc and load
blank discs into all drives.
Copy Process begins.
Speed, percent finished,
and size are shown on the
display.
Autoloader will unload all
discs and place into
output or reject bin
Process either continues
until number of discs
selected are finished or
there are no more discs
Copy Process (Single Master – Source: HDD Image)
Follow the same steps as above except instead of selecting a master disc as the source, you can
select an image that resides on the hard drive
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HERA Series CD/DVD Duplication System / User Manual
Copy Process (Multi Master)
1. In order to copy multiple masters you must set the system in Multi Master mode.
2. Scroll down to Setup and follow the steps illustrated below.
Scroll down to Setup to
change the working mode
Press ENT to select Multi
Master
Go back to home menu
and press ENT to begin
copy.
Autoloader will load
master disc into drive #1
and process continues
just as with single
master
2. Copy & Compare
This command will perform the copy process, and immediately follows with a comparison between the master
image/disc and the copied disc(s) to ensure the copies are exact duplicates of the master disc. This command is
especially useful for DVDs, data CDs and video CDs.
Note: The Compare process is a bit-by-bit comparison between the master disc and the copied discs. This operation ensures that all of the
copies are completely identical to the Master disc. This command is not applicable to audio CDs.
Press ENT to select
source
Press ENT to set
counter Autoloader will load
master disc into drive #1
Autoloader will unload all
discs and place into
output or reject bin
Process either continues
until number of discs
selected are finished or
there are no more discs
Select Drive or HDD
Autoloader will unload
master disc and load
blank discs into all drives.
Copy begins followed by
Compare process
3. Test Copy
This command will simulate the copy process and make sure all target discs are usable.
The test process does NOT burn anything to the blank disc(s). A built-in diagnostic
algorithm is used to verify the chance of successful copy for each target disc. The steps
are repeated as in “1.Copy”
4. Compare
This command compares copied disc(s) to the master disc and ensures that the copies are
exact duplicates of the master disc. This command is especially useful for DVDs, data CDs
and video CDs. Single Master must be selected under Working Mode for the Compare
process to run properly.
Note: The Compare process is a bit-by-bit comparison between the master disc and the copied discs. This operation ensures
that all of the copies are completely identical to the Master disc. This command is not applicable to audio CDs.
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HERA Series CD/DVD Duplication System / User Manual
5. Set Burn Speed
This feature allows you to set the burn speed of various types of disc: general CDs (data and VCDs), audio CDs,
DVDs, dual-layer DVDs (DVD DL), and Blu-Ray Discs.
Selectable burn speeds:
CD: 1, 2, 4, 8, 10, 12, 16, 20, 24, 32, 36, 40 (default), 44, 48, 52, 56 MAX.
Audio CD: 1, 2, 4, 8, 10, 12, 16, 20, 24 (default), 32, 36, 40, 44, 48, 52, 56 MAX.
DVD: 1, 2, 4, 6, 8 (default), 12, 16, 18, 20, 22, 24 MAX.
DVD DL: 1, 2 (default), 4, 6, 8, 12, 16, 18, 20, 22, 24 MAX.
Blu-Ray: 1, 2 (default), 4, 6, 8 MAX
To Set the Burn Speed:
1. Power on the machine (if not already on)
2. Use the Scroll buttons to select “5. Set Burn Speed”. Press the ENT button.
3. The first speed selection is for general CDs. Use the Scroll buttons to select the desired burn speed
and press the ENT button.
4. The second speed selection is for audio CDs. Use the Scroll buttons to select the desired burn speed
and press the ENT button.
5. The third speed selection is for DVDs. Use the Scroll buttons to select the desired burn speed and
press the ENT button.
6. The last speed selection is for DVD DL. Use the Scroll buttons to select the desired burn speed and
press the ENT button.
7. The last speed selection is for Blu-Ray Disc. Use the Scroll buttons to select the desired burn speed
and press the ENT button. Note: The selection is only available on BD duplicators.
Press ENT and or To select appropriate
speeds
Press ENT to execute
and or to scroll
Press ENT to execute
and or to scroll
Press ENT to execute
and or to scroll
Press ENT to execute
and or to scroll
Press ENT to execute
and or to scroll
6. Select Source
This feature allows you to select the source image to be copied. Choose between either Disc Drive or HDD Image
as shown below:
Press ENT and or To select source
Press ENT to execute and
or to scroll
Press ENT to execute
Press ENT to execute
7. Utility
This feature allows you to check various information for the system, drives, discs, and autoloader, as well as align
the drives and setup the autoloader. There is also a built-in Auto Demo for continuous loading/unloading of discs by
the autoloader:
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HERA Series CD/DVD Duplication System / User Manual
7.1 Autoloader Tool
Press ENT to select
Press ENT to view
autoloader version
Press ENT to properly
align the drive tower
It’s not necessary to check
each drive, normally the top
and bottom will suffice.
Press ENT to continue
Press and to
execute alignment
Autoloader will continuously
load and unload all drives
Autoloader will
automatically load all
discs into drives
Autoloader will unload all
discs and place into
output bin
7.2 Disc Info: Checks the capacity and space used inside the selected drive
7.3 Drive Info: Checks the make, model, firmware and the channel (port) of the drive(s) that are connected to the
duplicator controller.
7.4 System Info: Checks the model number, buffer memory and firmware version of the duplicator controller.
7.5 Update BIOS: Update the BIOS (firmware) of the duplicator controller.
7.6 Copy Counter: Tracks the numbers of successful and failed copies made by the duplicator for CDs, DVDs, and
Blu-Ray Discs. There are two (2) parts of this tool: Show Counter (to display current copy counter) and Clear Counter
(to clear counter).
Press ENT and or To select action
Press ENT to execute
and or to scroll
Press ENT to execute
and or to scroll
7.7 Print LS Disc: Allows you to print your Lightscribe image to disc. Place your Lightscribe discs you want print facing
down in the input bins and on top place your disc with the Lightscribe label file (lsi) and press ENT to begin.
8. Setup
This feature allows you to setup the Hera duplication system and settings.
8.1 Working Mode: Allows to switch between Single Master and Multi Master modes.
Press ENT and or To select action
8.2 Button Beep: Allows you to change if the buttons beep or not.
Press ENT and or To select action
8.3 Error Limit: Allows you to set a bad disc count limit. Once limit is reached, the jobs is stopped. Make sure to
not set this to a higher number than the number of discs stacked to reach the bottom-most drive. Default is set to
15 discs.
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HERA Series CD/DVD Duplication System / User Manual
8.4 Disable Writer: Allows you to disable/enable any of the drives.
Pres or to enable
or disable
Press ENT to toggle
between drives
8.5 Compare Speed: Sets the speed at which the master disc is compared with the copied disc(s).
Selectable burn speeds:
CD: 1, 2, 4, 8, 10, 12, 16, 20, 24, 32, 36, 40 (default), 44, 48, 52, 56 MAX..
DVD: 1, 2, 4, 6, 8 (default), 12, 16, 18, 20, 22, 24 MAX.
Blu-Ray: 1, 2 (default), 4, 6, 8 MAX
8.6 Start Check: Setting to allow automatic (autoloader) ort manual removal of discs that may still be inside the
drive at the begging of a job.
8.7 Power On Time: Set the amount of time the duplicator controller counts down before initializing the system.
The default is 15 seconds. The time can be set from 5 to 99 seconds in 1-second increments (5,6,7….97,98,99).
8.8 Language: Sets the language selection of the display. Available languages are: English (default), Spanish,
Portuguese, German, French, Italian, and Japanese.
8.9 Disc Load Way: Sets the way the discs are loaded. Set to Manual to use the tower manually without the
autoloader. Set to Robotic to use the autoloader in an automated scenario.
8.10 Clear Setup: Clears the CMOS and sets the system back to default factory settings.
9. Image Manager
This command is for the management of the hard disk drive (HDD) installed in the Hera duplicator.
9.1 Select Image: Allows the selection of the image(s) present on the HDD. The Scroll buttons cycle through
the image(s) on the HDD and the ENT button confirms the selection while the ESC button cancels the
selection. The image(s) are listed in order of which they were loaded.
Press or to select
image and
press ENT to confirm
Press ENT
9.2 Disc => Image: Transfers the information from the master CD/DVD/Blu-ray to the HDD. After the image(s)
transfer is complete, the reader drive is ejected and the source drive is changed to the HDD.
Press ENT
The source disc loaded to
HDD as image file, A001.
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Autoloader takes disc from drive
and places in output bin
HERA Series CD/DVD Duplication System / User Manual
9.3 Show Image Info: Shows the image number in sequential order, the file name of the image stored on the
HDD, the type of image stored, and the amount of data the image contains (in MB for DVD/Blu-ray or time for
CD).
or to select image
and
press ENT to display info
Press
ENT
DVD disc image of
3.875GB as file A001
CD disc image of 65
min 28 sec as file A003
9.4 Rename Image: Renames the image instead of using default file names (A001,
Up to 8 characters.
A002, etc.).
Select the image file to be
renamed and press ENT
Press ENT
Press or to select character.
Press ENT to go to the
next position. Press ENT to confirm
There are 8 characters for each image name. No empty space allowed in the image file name.
Press ESC to cancel the process.
9.5 Delete Image: Deletes the image(s) from the HDD and reclaims the space occupied by the image on the
HDD.
Press ENT
Select the image file to
be deleted
Delete Image completed.
Repeat to delete more
images.
9.6 Show HDD Info: Shows the amount of used and free images available on the HDD in CD, DVD, and BD
formats.
9.7 Format HDD: Deletes and formats all image(s) on the HDD, restores the HDD to factory defaults and
initializes the HDD for use with the duplicator.
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HERA Series CD/DVD Duplication System / User Manual
Trouble Shooting
No display on LCD or the unit does not operate when the power is on.
Check the connections for the power cable and ensure that the power outlet is working correctly.
Make sure that the rear-panel power voltage setting matches the voltage of your power outlet.
If the autoloader was stored in a location where the temperature dropped below 32°F (0°C) within the past 24
hours, leave the autoloader in a warm room with a temperature of at least 65°F (19°C) for four hours prior to
powering the autoloader on.
Drives cannot read disc and shows error message.
Check the format of the master CD/DVD
Check the master CD/DVD itself for damage.
Your master disc may be copy protected. Normally, most of the DVDs and some of the CDs you purchase from
stores have been copy protected.
Buttons do not function.
The autoloader may still be busy performing a task. Give it some time and press the button again. To interrupt the
ESC button and hold it for several seconds. If it still doesn't work, turn the
currently running process, press the
machine off, and then restart the machine after a minute.
Copy completed, but the copies are not readable / executable.
Use the “compare” feature to check the copied disc (data discs only).
Based on our experience, the quality of your media plays a big role on this part. Try to use high quality media to
prevent such problems. Use another DVD/CD player/ROM to test the copied media. Sometimes, your DVD/CD
Player/ROM may not be compatible with recordable DVD/CD disc.
The failure rate is high.
Lower the “write speed” and try again. See “Set Burn Speed” on page 17.
The quality of your master or blank discs may be poor.
Do I need to upgrade my autoloader's firmware?
Unless your system is getting unstable, we strongly suggest not upgrading your autoloader's firmware. Please
contact our Tech Support if your system is getting unstable.
Can I load data directly from my computer to my autoloader's Hard Drive?
Yes, only with Hera’s optional PC-Link hardware and software application .
Why won't some drives copy?
Reset the system settings back to default. (See “Clear Setup” on page 19)
Drives are consumable parts and every drive comes with a lifespan. After a period of time, they do tend to wear
out. Please contact Tech Support Service for assistance.
F.Y.I - Replacing any component of the autoloader without Tech Support Service’s consent will void the
autoloader’s warranty instantly.
Contact Technical Support.
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