Vertical | IP8012 | User guide | Vertical IP8012 User guide

Vertical IP8012 User guide
Station User Guide
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Vertical Communications, Inc. reserves the right to revise this publication and to make
changes in content without notice.
© 2010 by Vertical Communications, Inc. All rights reserved.
This publication contains proprietary and confidential information of Vertical Communications, Inc. The contents of this document may not be disclosed, copied or translated by third
parties, in any form, or by any means known, or not now known or conceived, without prior
explicit written permission from Vertical Communications, Inc.
LIMIT OF LIABILITY/DISCLAIMER OF WARRANTY
Vertical Communications, Inc. makes no representation or warranties with respect to the
accuracy or completeness of the content of this publication and specifically disclaims any
implied warranty of merchantability or fitness for any particular purpose, and shall not be
liable for any loss of profit or any other commercial damage, including but not limited to,
special, incidental, or consequential.
TRADEMARKS
Vertical Communications and the Vertical Communications logo and combinations thereof
are trademarks of Vertical Communications, Inc. All other brand and product names are
used for identification only and are the property of their respective holders.
RESTRICTED RIGHTS LEGEND
Use, duplication, or disclosure of the technical data contained in this document by the Government is subject to restrictions as set forth in subdivision (c) (1) (ii) of the Rights in Technical Data and Computer Software clause at DFARS 52.227-7013 and/or in similar or
successor clauses in the FAR, or in the DOD or NASA FAR Supplement. Unpublished
rights reserved under the Copyright Laws of the United States. Contractor/manufacturer is
Vertical Communications, Inc., 10 Canal Park, Suite 602, Cambridge, MA 02141-2249.
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REVISION HISTORY
Release
Date
1.0
09-10
Documentation Changes
Page No.
Initial Release
--
Disposal of your old appliance
1. When the crossed-out wheeled bin symbol is attached to a
product, it means the product is covered by the European Directive
2002/96/EC.
2. All electrical and electronic products should be disposed of
separately from the municipal waste stream via designated
collection facilities appointed by government or the local authorities.
3. The correct disposal of your old appliance will help prevent
potential negative consequences for the environment and human
health.
4. For more detailed information about disposal of your old
appliance, please contact your city office, waste disposal service or
the shop where you purchased the product.
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Important Safety Information
To prevent unexpected danger or damage please read this information before installing or
attempting to repair you phone. Warning and Caution information is provided to alert the consumer of known dangers:
Warning: To reduce the possibility of electric shock, do not expose your phone to
high humidity areas, such as a bathroom, swimming area, etc.
Caution: Use only Vertical approved batteries and desktop chargers to avoid the
damage to the phone. Using other batteries or chargers voids your warranty and
may cause an explosion.
1. Only trained and qualified service personnel
shall install, replace or service the phone.
2. Do not spill liquid life water on the phone. If
so, call the service center as this may result in
fire or electric shock.
3. If you see smoke or smell something during
use, unplug the power cord and the phone
line. Call the service center immediately.
4. If the power adapter is used, do not touch
the plug with wet hands. This may result in a
fire or an electric shock or equipment damage.
6. Do not use the phone during a thunderstorm. Lightning strike may result in fire,
severe electrical or acoustic shock.
7. Do not use the power adapter if the power
cord or wall outlet is damaged. This may
result in fire or an electric shock.
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1. Ensure that children do not pull on phone
cords. This may injure children or result in
equipment damage.
2. The ear-piece houses a magnetic device
which may attract pins or small metal objects.
Keep headset clear of such objects and check
before use.
3. Avoid placing the phone in an area that is
excessively dusty, damp or subject to vibration.
4. Choose a site for the phone that is
well-ventilated and dry.
5. Do not plug multiple plug-packs into one
power outlet. This may result in the plug overheating and may result in a fire or plug pack
failure.
6. Do not put heavy things on the phone.
7. Do not drop or throw the phone.
8. Static electricity discharge will damage
electronic components.
9. Keep out of direct sunlight and away from
heat.
10. No user-serviceable parts inside. Do not
insert a screwdriver or any metal objects into
the phone. This may cause electric shock or
damage the equipment and will render the
warranty void.
11. Clean the phone with a soft, dry cloth
only. Do not use volatile liquids such as petrol,
alcohol, or acetone as this may cause a fire or
result in discoloration or damage to plastics.
Do not clean with wax or silicon products as
these may enter the equipment and cause
operation to become unstable.
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Contents
Chapter 1
INTRODUCTION
General - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Feature Information - - - - - - - - - - - - - - - - - - - - - - - - - - - - Feature Groupings - - - - - - - - - - - - - - - - - - - - - - - - - - - - IP 8012 & 8024 Phone Description - - - - - - - - - - - - - - - - - IP 8012 & 8024 Phone Installation - - - - - - - - - - - - - - - - - - - - Phone Connections - - - - - - - - - - - - - - - - - - - - - - - - - - - - Wiring Connectors - - - - - - - - - - - - - - - - - - - - - - - - - - - - Power - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Wall Mount - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Chapter 2
LCD, SPEAKERPHONE & RELATED FEATURES
Using the Display Menu - - - - - - - - - - - - - - - - - - - - - - - - - - - Phone Setting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Network Configuration - - - - - - - - - - - - - - - - - - - - - - - - - - Using the Speakerphone - - - - - - - - - - - - - - - - - - - - - - - - - - - Using a Bluetooth Wireless Headset (IP-8024 only) - - - - - - - - Using a Serial DSS - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Chapter 3
1-1
1-1
1-1
1-1
1-3
1-3
1-4
1-4
1-5
2-1
2-1
2-2
2-2
2-3
2-5
RECEIVING CALLS
Answering a Call While Idle - - - - - - - - - - - - - - - - - - - - - - Responding to a Call While Busy - - - - - - - - - - - - - - - - - - Using Answering Machine Emulation (AME) - - - - - - - - - - Differential Ring Signals - - - - - - - - - - - - - - - - - - - - - - - - Answering Calls at Night - - - - - - - - - - - - - - - - - - - - - - - - Answering Calls to Other Stations - - - - - - - - - - - - - - - - - Using Do-Not-Disturb (DND) to Block Incoming Calls - - - - Forwarding Calls - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Forwarding calls to another Station or Voice Mail - - - - - - - -
3-1
3-1
3-2
3-3
3-4
3-4
3-5
3-5
3-5
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Contents
TOC-2
Forwarding calls to an external number - - - - - - - - - - - - - - - 3-6
Forwarding callers to a Text Message - - - - - - - - - - - - - - - - 3-7
Chapter 4
PLACING A CALL
Internal Calls - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-1
External Calls - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-2
Placing external CO/VoIP calls - - - - - - - - - - - - - - - - - - - - - 4-2
Using Directory - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-5
Using Last Number Redial (LNR) - - - - - - - - - - - - - - - - - - - - 4-5
Using and Entering Saved Number Dial - - - - - - - - - - - - - - - 4-5
Using System Speed Dial Numbers - - - - - - - - - - - - - - - - - - 4-5
Using and Entering Station Speed Dial Numbers - - - - - - - - - 4-6
Using Dial by Name and Entering Your Name - - - - - - - - - - - 4-7
Chapter 5
CALL HANDLING
Call Transfer: Sending a call to a different destination - - - - - - - - 5-1
Call Hold: Placing a call in a waiting state - - - - - - - - - - - - - - - - 5-1
Broker Call: Switching between two calls - - - - - - - - - - - - - - - - - 5-2
Joining Multiple People in a Conference - - - - - - - - - - - - - - - - - 5-2
Setting up a Conference Room - - - - - - - - - - - - - - - - - - - - - 5-3
Call Park: Placing a call on Hold to Page - - - - - - - - - - - - - - - - - 5-4
Two-Way Record: Recording a call - - - - - - - - - - - - - - - - - - - - - 5-4
Chapter 6
SEND & RETRIEVE MESSAGES
Responding to a Station Message Waiting Indication - - - - - - - - 6-1
Getting Voice Mail Messages - - - - - - - - - - - - - - - - - - - - - - - - - 6-2
Sending and Receiving Short Text Messages - - - - - - - - - - - - - - 6-3
Chapter 7
REMOTE SYSTEM ACCESS
Direct Inward System Access (DISA) - - - - - - - - - - - - - - - - - - - - 7-1
Mobile Phone Extension - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-1
Chapter 8
MISC FEATURES
Call Log - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-1
Using Internal, External and Meet-Me Paging - - - - - - - - - - - - - - 8-3
Push-To-Talk (PTT) Page - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-4
Wake-Up Alarm - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-4
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TOC-3
Alarm/Door Bell - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Power Fail Transfer (PFT) - - - - - - - - - - - - - - - - - - - - - - - - - - System Voice Memo - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Hot Desk - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Chapter 9
PBX, CENTREX, & ISDN FEATURES
Access PBX or Centrex features - - - - - - - - - - - - - - - - - - - - - Access the ISDN Network - - - - - - - - - - - - - - - - - - - - - - - - - - Using the Keypad facility to access ISDN features - - - - - - Using ISDN Supplementary Services - - - - - - - - - - - - - - - Activating ISDN Caller ID Restriction - - - - - - - - - - - - - - - -
Appendix A
8-5
8-5
8-6
8-7
9-1
9-1
9-1
9-2
9-2
FLEXIBLE NUMBERING PLAN
Basic Number - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-1
Feature Code - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-1
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TOC-4
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Chapter 1
INTRODUCTION
General
Your telephone is connected to an advanced-technology, highly-versatile, fully-featured
telecom system designed to make office communications easy and productive. Employing
state-of-the-art Voice over Internet Protocol (VoIP) technology, voice and data converge on a
single IP packet network. Because each MBX Phone is an IP appliance, it can be moved easily
throughout the office LAN and maintain normal operation.
Feature Information
We have taken every effort to make this user guide simple and straightforward. The guide starts
with the simpler operations of the MBX Phone Speakerphone, moves on to receiving and
placing calls, and then to more advanced features. Each section includes a brief and basic
description of each feature and step-by-step operation instructions.
The operations shown in this guide use the System's base default Numbering Plan. Your
specific Numbering Plan may be different. Some features may not be available for you to
access or may be subject to certain limitations based on the set-up of the System.
Under certain operating conditions, this equipment may not be able to make emergency calls.
Alternative arrangements should be made for access to emergency services.
Feature Groupings
Every effort has been taken to divide the features into a logical and consistent sequence so that
features can be quickly located.
Features have been divided into groups, Receiving Calls, Placing Calls etc. Within each group,
features are arranged according to the difficulty of operation and frequency of use.
IP 8012 & 8024 Phone Description
The IP 8012 and LIP-8024 Phones (shown) incorporate the latest in VoIP technology and user
interface to provide you with a cost effective, simple to use, productive communications tool. It
includes a large 3-line (IP 8012D) or 4-line (IP 8024D) 24-character per line LCD (refer to Phone
Diagrams, next page). The bottom line of the display is an interactive menu accessed with the
3 Soft buttons just below the display. The Navigation button in the lower center of the Phone
allows you to move through the menu choices when more than three selections are available.
Features and functions of your MBX are accessed either using the Fixed or Flexible buttons or
by selecting a menu item using the Soft buttons. In the remainder of this User Guide, the Fixed
or Flexible buttons are shown with a box surrounding the BUTTON designation while Soft
button menu selections are shown with a double underline.
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IP 8012 & 8024 Phone Description
1-2
Chapter 1: INTRODUCTION
The LCD display screens shown in this User Guide are captured from the IP 8024. The screen
may differ slightly in the IP 8012.
IP 8012
IP 8024
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IP 8012 & 8024 Phone Installation
1-3
Chapter 1: INTRODUCTION
IP 8012 & 8024 Phone Installation
IP Phones and Consoles can be connected to any standard 10/100 Base-T Ethernet switch port
(shown in graphic). When connected to an 802.3af compliant switch port (ex., POE8), LIP
Phones and series consoles can derive power from the Ethernet port. When LAN power is not
available, the optional AC/DC adaptor must be used. The following image shows how to
connect the handset, power cord, and LAN cable to the phone.
Phone Connections
The IP-8012 and IP-8024 each have 2 RJ-45 and 10/100 Base-T LAN connection ports (refer
to following graphic). One port is for connecting to the LAN ('D' in graphic), and the other can
be connected to a desktop data device such as a PC ('B' in graphic), or another LAN interface
terminal (refer to MBX Hardware and Installation Manual).
IP-8012D & 8024D Connections
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Wiring Connectors
1-4
Chapter 1: INTRODUCTION
Wiring Connectors
The IP-8012 & IP-8024 each have two (2) 10/100 Base-T Ethernet ports, a "LAN" port and a
"PC" port. An intelligent switch, which implements voice packet priority, connects the two (2)
ports. This permits the LAN to be shared between the LIP Phone and the desktop PC or other
Ethernet terminal without significant affect on the voice or data traffic. The "LAN" port is
connected to the LAN as described above for the single port Phones. The "PC" port is
connected to a desktop device using any standard straight through category 5 cable.
Power
All IP-8000 series phones can be powered by the AC/DC Adapter-K- (48 VDC @0.3A) or over
the LAN cable using the POE8 or other 802.3af compliant switch.
If using the AC/DC Adapter, after connecting the Phone to the LAN, the Adapter's DC voltage
plug is inserted into the power-input jack in the underside of the Phone. One end of the AC
power cord is inserted into the mating receptacle of the AC Adapter, and the other end is
inserted into the AC power outlet.
NOTE:
IP-8000 series consoles are powered through the flat cable used to connect the console to the
IP phone (shown). Up to 2 (without IP-8048DSS) or 4 (with IP-8048DSS) consoles can be
chain-link connected to the phone.
DSS Connection to IP Phone
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Wall Mount
1-5
Chapter 1: INTRODUCTION
Wall Mount
The IP-8000 series phones can be wall mounted as needed. The following instructions describe
how to perform a wall mount installation. For more information on installing your IP-8000 series
phone, refer to the MBX IP Hardware Description and Installation Manual.
1. Mark and drill two (2) 7mm holes for plastic wall anchors.
2. Insert the two (2) anchors into the holes and insert and tighten the each screw leaving
about 2.5 mm (1/8-inch) of the screw exposed.
3. Slide the IP-8000 phone over the screws and assure the phone is secure.
NOTE:
It may be necessary to remove the phone and tighten or loosen the screws for a
secure mounting.
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Wall Mount
1-6
Chapter 1: INTRODUCTION
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Chapter 2
LCD, SPEAKERPHONE & RELATED FEATURES
Using the Display Menu
The Liquid Crystal Display (LCD) of the IP-8012 has three lines, and the IP-8024 has four lines
of 24 characters each. The LCD is used to convey information to you. It provides the date, time
and station number on the display while idle. It will also provide called/calling name/number
display, feature status and an interactive menu to guide you through feature access and User
Program selections:
To activate the Display Menu:
1. Press [MENU] button,
2. Press the Navigation Up/Down buttons and press the OK Soft button to select,
OR
Dial the associated digit (Menu selections shown):
1 . PH ON E S E T TI N G
2. NET W ORK CONFIG
BAC K
OK
EX I T
Phone Setting
Set Font Type
Select the font type (0 for new roman, 1 for gothic), and press the OK Soft button to select.
Set Contrast
Press the [VOL Up/Down] buttons or Use Navigation Up/Down buttons to adjust the
brightness, then press the OK Soft button to select.
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Network Configuration
2-2
Chapter 2: LCD, SPEAKERPHONE & RELATED FEATURES
Network Configuration
The User can review the current network configuration or modify a new phone network
configuration.
To access Network Config. settings:
1. Press [MENU] button and 2 (Network Config),
2. Enter the password (default=147*); the following will display:
MFIM #[1/2] ?
M F I M # 1 - C H A NG E [# ]
3. Press the # key to toggle between multiple profiles (MFIM),
4. Press the [VOL Up/Down] buttons to advance to the next network configuration item,
5. Press the [HOLD/SAVE] button to save each setting.
To set default Config. settings:
1. In Network Config. Menu, use [VOL Up/Down] buttons to locate the Default Config.
Screen (shown), "SET DEFAULT CONFIG(DOT:*)",
2. Press the * key.
To exit Config. settings:
1. Press the [SPEAKER] button,
2. Press the * key to exit, or
3. Press the # key to Reset/Reboot the phone with new setting.
Using the Speakerphone
Activate the MBX Speakerphone at any time (except for Paging) in place of lifting the handset
to receive or place calls.
Additionally, you may switch between the handset and Speakerphone during a call. By keeping
the handset Off-hook, the Group Listen feature is activated, which provides incoming audio
over the speaker with outgoing audio from the handset. This permits a local 'group' to listen to
both sides of the conversation without interfering with the conversation.
While in a conversation using the Speakerphone, Mute the microphone using the [MUTE]
button. When Mute is active, the [MUTE] button LED will be illuminated. To turn off Mute, press
the [MUTE]button again.
With Auto Speaker Select, activating or accessing a feature by pressing its button will activate
the Speakerphone automatically.
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Using a Bluetooth Wireless Headset (IP-8024 only)
2-3
Chapter 2: LCD, SPEAKERPHONE & RELATED FEATURES
When using a Headset, the [SPEAKER] button controls the ON/OFF-hook state for the phone.
To use the Speakerphone to answer or place a call:
Press [SPEAKER], the phone goes off-hook and sends audio to the speaker and the
microphone.
To control the volume of the Speakerphone or handset:
Press the [VOLUME Up/Down] button.
To Mute the microphone:
Select the [MUTE] button.
To turn off Mute (turn the microphone ON):
Press the [MUTE] button.
To activate Group Listen while on an active handset call:
Press the [SPEAKER] button.
Using a Bluetooth Wireless Headset (IP-8024 only)
The MBX IP-8024 may be equipped with a Bluetooth Unit (BTU) allowing you to use a wireless
headset that supports Bluetooth version 2.0. Using a headset permits you to move freely
around the phone (within approximately 10 meters) and maintain a conversation. Before using
the headset, the headset must be "paired" with the BTU, and then the headset must be enabled
for use. Operation of the MBX LP-8024 with the headset is the same as with the Speakerphone;
press the [SPEAKER] button to activate the BTU to go ON and OFF-hook.
NOTE:
When in pairing mode, the phone and the Bluetooth unit should be within 1 meter proximity.
To pair the wireless headset to the BTU:
1. Press the [HEADSET] button,
2. Dial 2,
3. Press the [HOLD/SAVE] button.
To enable/disable the wireless headset:
1. Set the Bluetooth headset to pairing mode,
2. Press the [TRANS/PGM] button,
3. Dial 63,
4. Dial 1(enable).
5. Press the [HOLD/SAVE] button,
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Using a Bluetooth Wireless Headset (IP-8024 only)
2-4
Chapter 2: LCD, SPEAKERPHONE & RELATED FEATURES
6. Press the NEXT Soft button,
7. Press the OK soft button,
8. Enter the PIN code referring to the Bluetooth headset manual (default=0000),
9. Press OK Soft button.
To unpair the BTU headset:
1. Set the Bluetooth headset to pairing mode,
2. Press the [TRANS/PGM] button,
3. Dial 63,
4. Dial 2 (disable),
5. Press the OK Soft button.
To check BTU paired information:
1. Press the [TRANS/PGM] button,
2. Dial 63,
3. Dial 3,
4. Press the OK Soft button.
To use the BTU headset:
1. Press the [SPEAKER] button,
OR
2. Press the "Call Start" button on the BTU headset,
3. Place call as you normally would.
To answer a call with the BTU headset:
1. When an incoming call is received, ringing will be present at the Station and the BT
headset,
2. Press the BT "Call Start" button, or press the [SPEAKER] button,
OR
3. Lift the handset.
NOTE:
When the BTU is used for a call, the [SPEAKER] button LED will illuminate and the speaker
mode cannot be used. If the phone handset is taken off-hook while in BT mode, the voice path
will directly be connected to the handset; press the [SPEAKER] button to activate the BTU
headset.
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Using a Serial DSS
2-5
Chapter 2: LCD, SPEAKERPHONE & RELATED FEATURES
Using a Serial DSS
The IP-8012DSS and IP-8048DSS can be connected with the IP-8012 or IP-8024 using the
RS-232 cable. Be sure to verify the serial DSS capacities with the MBX System to ensure
usability (refer to MBX Hardware & Installation Guide). The following graphics show the front
and rear view of each.
NOTE:
A Linked Pair slave station cannot use a serial DSS.
To use a Serial DSS:
•
Set the Station's Serial DSS Usage Map (Admin PGM120 - Flex2),
•
Verify the DSS power is OFF (IP-8048DSS only),
•
Power-OFF the phone,
•
Connect the serial DSS to the phone,
•
Power-ON the phone and the DSS (IP - 8048 DSS only),
•
Program the DSS button using Web Admin Programming or PGM 126,
•
Edit LSS label from Admin PGM126.
To initialize Serial DSS Database:
•
Clear the Station's Serial DSS Usage Map (Admin PGM 120 - Flex 2),
•
Admin PGM 120 - Flex 3 to reset the phone.
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Using a Serial DSS
2-6
Chapter 2: LCD, SPEAKERPHONE & RELATED FEATURES
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Chapter 3
RECEIVING CALLS
Answering a Call While Idle
There are 3 basic types of incoming calls: internal/external ringing calls, Intercom Voice
Announce calls, and Hold recalls.
Your phone may be assigned Ringing Line Preference; in this case, calls that ring are answered
by lifting the handset. Otherwise, you must press the flashing Flex button.
•
External calls to an MBX Phone will appear under the CO/IP line or a LOOP button.
•
External calls are from CO lines or VoIP channels that are programmed to ring at your
phone. For external calls, Delay Ring may be assigned allowing others to answer the
call before the call rings at your phone.
•
Calls can be forwarded in some manner from another user; if providing call coverage
for other users, you may also receive Station Call Coverage calls.
•
Calls placed on Hold, including Transfers, parked calls, etc. will recall if left on hold for
too long.
•
ICM Voice Announce calls are answered based on the ICM Signaling mode at the
receiving phone; in Hands-free (HF) mode, after the splash tone and announcement,
speak normally into the microphone. In the Privacy (PV) mode, lift the handset to
respond. The ICM Signaling mode can be assigned in Station Programming.
•
The LCD will display the calling number or, if available, the name of the station or
CO/VoIP line, CO Line Name Display.
To answer a call ringing at your phone:
Lift the handset or press the flashing Flex button (as needed), the call will be connected.
To respond to an Intercom Voice Announce call:
In HF mode, simply speak as normal into the microphone,
OR
In PV mode, lift the handset to respond.
Responding to a Call While Busy
While you are busy on another call, you may receive a Muted Ring, Camp-On tones, or
Voice-Over announcements. Muted Ring is provided over the speaker of your Phone indicating
a Call Waiting. You also may receive Camp On tones, a burst of tones on top of the existing
call, as an indication of another call waiting.
While busy, certain stations can activate Voice-Over to your phone. In this case, audio is
received from both the active call and the Voice Over announcement at the same time.
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Using Answering Machine Emulation (AME)
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Chapter 3: RECEIVING CALLS
Respond to any of these Off-hook Signals in one of several ways; place the existing call on Hold
and respond to the new incoming call, activate One-time DND, send a Silent Text Message, or
ignore the new call.
Silent Text Message requires a TEXT MESSAGE button (not available on a SLT or other
non-display terminal).
The Attendant or Secretary may use Intrusion to announce a call while you are busy.
To answer a Call Waiting:
Press HOLD/SAVE,
AND/OR
Press the flashing CO/IP LINE button.
To activate One-time DND:
Press the DND button.
To send a Silent Text Message:
Press the programmed TEXT MESSAGE button, then select the desired message to
send.
Using Answering Machine Emulation (AME)
When a call is connected to your voice mail, you can screen the call as with a normal Answering
Machine. The caller's voice is played over your speaker while the message is being recorded.
There are two methods of notification and call screening provided, LED blink mode or Speaker
hearing mode.
•
LED Blink Mode - the Answering Machine Emulation (AME) Flex button will flash to
notify you of a call. You may press the Flex button to hear the caller as the voice
message is stored.
•
Speaker Hearing Mode - when the call is sent to the voice mailbox, the caller's voice is
automatically broadcast over the speaker of your MBX Phone.
You may terminate screening, leaving the caller in voice mail to record a message, talk with the
caller and record the conversation in the mailbox, or answer the call and disconnect the
Voicemail.
The AME feature is only available when using the MBX VMIB Voice Mail; a MUTE and AME
button should be programmed (refer to Appendix A User Program Codes).
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Differential Ring Signals
3-3
Chapter 3: RECEIVING CALLS
Differential Ring Signals
When multiple phones in a small area ring, it can be difficult to tell which are ringing. The MBX
Phone has 14 Ring Tones available for differentiating one phone's ringing from another. Four
of the tones are stored in the phone permanent memory; the remaining ten tones are in the
system memory. Four of these ten can be downloaded into the phone memory for use as the
5th to 8th Ring Tone.
To download a Ring Tone from System memory:
1. Press TRANS/PGM,
2. Dial 2 for Ring Tones,
3. Dial 3 for Ring Tone download,
4. Dial the phone's memory location to receive the tone (5-8),
5. Dial 0-9 for the desired tone number; a confirmation tone is heard,
6. Press HOLD/SAVE to download.
To select a Ring Tone from phone memory:
1. Press the TRANS/PGM button,
2. Dial 2 for Ring Tones,
3. Dial 1 or 2 for Internal or External ring,
4. Dial 1 for Keyset Ring Source,
5. Dial 1-8 for the desired tone number; a confirmation tone is heard,
6. Press HOLD/SAVE to make the selection.
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Answering Calls at Night
3-4
Chapter 3: RECEIVING CALLS
Answering Calls at Night
In the Night mode, Loud Bell Control may be used to send ring signals to external bells. You
may answer these calls with Universal Night Answer (UNA).
To answer a call ringing during night mode:
1. Lift the handset,
2. Dial 587 (UNA code).
To screen a call in LED blink mode:
Press the flashing AME button, the caller's voice is broadcast over the station speaker and
stored in the voice mailbox (in the Speaker hearing mode, broadcast is automatic).
To stop the voice broadcast and leave the caller in Voice Mail:
Press the illuminated SPEAKER button.
To talk with the caller and record the conversation in Voice Mail:
Press the MUTE button.
To answer the call and cancel the voice message recording:
Press the illuminated AME button, the caller is connected and the Voice Mail
disconnected.
Answering Calls to Other Stations
When nearby stations are ringing, you may pick-up (answer) the call. Select to answer a call
ringing at a specific station (Directed Call Pick-Up) or you may choose to answer the oldest call
ringing to your station group (Group Call Pick-Up). Assign a Flex button with the Group Call
Pick-Up code (566) for one-touch access.
NOTE:
Pick-Up will not answer calls on the ringing station Private Line unless the line appears on your
phone.
To answer a call ringing at another station:
1. Lift the handset,
2. Dial 7 (Directed Call Pick-Up code),
3. Dial the Intercom Number of the ringing station; the call will be connected.
To answer a call ringing at a station in your group:
1. Lift the handset,
2. Dial 566 (Group Call Pick-Up code), the call is connected.
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Using Do-Not-Disturb (DND) to Block Incoming Calls
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Chapter 3: RECEIVING CALLS
Using Do-Not-Disturb (DND) to Block Incoming Calls
Activate Do-Not-Disturb when you wish to not be interrupted; the phone will block incoming
calls. Internal callers will receive a fast busy tone and the display will show the DND status.
Activate Do-Not-Disturb while ringing(One-Time DND); Ringing terminates and the caller will
get a fast busy tone and it requires a DND button.
When an Executive activates DND, calls are forwarded to the paired Secretary automatically.
The Attendants and Secretary may be able to activate DND Override and Intrude on an active
call. The Attendants may also cancel DND at other stations.
To toggle DND ON and OFF:
Press the DND button.
Forwarding Calls
Forwarding calls to another Station or Voice Mail
Incoming calls may be diverted to other resources of the system. Resources include other
stations, VMIM/VSF Voice Mail and External Voice Mail. Your LCD and the LCD of the forward
receiver will both indicate the forward status.
Call Forward can be activated from your phone or from a different station (Call Forward,
Remote). You may define the conditions or 'type of forward' as shown below:
1: Unconditional-all calls to the station, except recalls, are forwarded.
2: Busy-Immediately forwards all calls, except recalls, when the station is busy.
3: No Answer-forwards all calls to the station, except recalls, when the station does
not answer within the No Answer timer.
4: Busy/No Answer-forwards calls if the station is busy or does not answer within the
No Answer timer.
When you forward calls from a different station, you may need to enter your Authorization Code.
Calls on a Private Line will not forward except to a station with an appearance of the Private
Line or to Voice Mail.
To activate Call Forward from your phone to another phone or internal system resource:
1. Lift the handset,
2. Press the Fwd Soft button,
3. Dial the type of forward code 1-4,
4. Dial the destination number.
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Forwarding calls to an external number
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Chapter 3: RECEIVING CALLS
To deactivate Call Forward from your phone:
1. Press the Fwd Soft button,
2. Dial #.
To activate Call Forward for your phone from a different phone within the System (Call
Forward, Remote):
1. Lift the handset,
2. Press the Fwd Soft button,
3. Dial 0 (Remote Call Forward code),
4. Dial your Authorization code (Station number & Password),
5. Dial the 'type of forward' code 1-4,
6. Dial the destination number.
To deactivate Call Forward, Remote:
1. Lift the handset,
2. Press the Fwd Soft button,
3. Dial 0 (Remote Call Forward code),
4. Dial your Authorization code (Station number & Password),
5. Press the # key.
Forwarding calls to an external number
Forward calls to an external destination; calls can be forwarded from an internal station or
a remote location. You may define the conditions or 'type of forward' as listed below:
-
1: Unconditional - all calls to the station, except recalls, are forwarded.
-
2: Busy - Immediately forwards all calls to the station, except recalls, when station is
busy.
-
3: No Answer - forwards all calls to the station, except recalls, when the station does
not answer within the No Answer timer.
-
4: Busy/No Answer - forwards calls if the station is busy or does not answer within the
No Answer timer.
When you forward calls from a different station or a remote location, you may need to
enter your Authorization Code. In addition, from a remote location, you must access the
system through a DISA enabled CO line.
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Forwarding callers to a Text Message
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Chapter 3: RECEIVING CALLS
To activate Call Forward, Off Premise (forward to an external number) from your phone:
1. Lift the handset,
2. Press the Fwd Soft button or dial 554
3. Dial the type of Forward code (1-4),
4. Dial Telephone number,
5. Replace the handset, return to idle.
To activate Call Forward, Off Premise (forward to an external number) from a different
phone:
1. Lift the handset,
2. Press the Fwd Soft button or dial 554,
3. Dial 0 (Remote Call Forward code),
4. Dial your Authorization code (your Station number + Password),
5. Dial the type of Forward code (1-4),
6. Dial Telephone number,
7. Replace the handset, return to idle.
Forwarding callers to a Text Message
Using an MBX Phone, the system can be setup to return a 'Text Message' to internal callers.
When calling your Station, internal callers will automatically receive the selected message or
you can send a text message you select in response to an internal call, Silent Text Message.
There are 11 Custom Display Messages each up to 24 characters. Ten can be assigned by the
Attendant and one assigned by you.
In addition, there are ten fix Pre-Defined Text Messages; some allow auxiliary input for time,
date, etc. (as shown in message list).
Message 1: LUNCH RETURN AT hh:mm
Message 2: ON VACATION
RETURN AT DATE mm:dd
Message 3: OUT OF OFFICE
RETURN AT TIME hh:mm
Message 4: OUT OF OFFICE
RETURN AT DATE mm:dd
Message 5: OUT OF OFFICE
RETURN UNKNOWN
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Forwarding callers to a Text Message
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Chapter 3: RECEIVING CALLS
Message 6: CALL (enter up to 17 digits)
Message 7: IN OFFICE STA xxxx
Message 8: IN MEETING
RETURN AT TIME hh:mm
Message 9: AT HOME
Message 0: AT BRANCH OFFICE
*
User Custom Message
#
Deactive
To activate Custom or Pre-Defined Message Forward:
1. Press TRANS/PGM,
2. Dial User Program feature code 41,
3. Dial the one-digit text Message code (0-9),
4. Dial any auxiliary input for messages 1-4 and 6-8,
5. Press HOLD/SAVE, forward confirmed.
To cancel activated Message:
1. Press the Fwd Soft button,
2. Press FWD button or dial 554,
3. Dial #.
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Forwarding callers to a Text Message
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Chapter 3: RECEIVING CALLS
To program the Station Custom Message (00) at your station:
1. Press TRANS/PGM,
2. Dial User Program feature code 42,
3. Enter Message contents, up to 24 characters, using the Character Entry Chart below.
4. Press HOLD/SAVE, to save message
Letter Type
Dial Pad
Button
Uppercase
(ABC)
Lowercase
(abc)
Num
Button Depressions
1
2
3
4
1
2
3
4
1
1
@
:
/
<
@
:
/
<
1
2
A
B
C
a
b
c
2
3
D
E
F
d
e
f
3
4
G
H
I
g
h
i
4
5
J
K
L
j
k
l
5
6
M
N
O
m
n
o
6
7
P
Q
R
p
q
r
8
T
U
V
t
u
v
9
W
X
Y
Z
w
x
y
z
9
0
.
,
?
!
.
,
?
!
0
*
*
*
*
#
#
#
#
s
7
8
Character Entry Chart
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Forwarding callers to a Text Message
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Chapter 3: RECEIVING CALLS
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Chapter 4
PLACING A CALL
Internal Calls
You can place calls to other stations in the system over the Intercom. The call will ring, or for
an ICM Voice Announce call, a splash tone will be heard. Ring or Voice Announce is normally
determined by settings at the called station but you may change this by dialing '#' after placing
the call. By changing the mode, a Voice Announce call will ring or a ringing ICM call will allow
Voice Announce (toggle).
You can assign a Flex button for Direct Station Selection/Busy Lamp Field (DSS/BLF). The
DSS/BLF button allows you to call another station with the single of a button. The button LED
will display the other station's status (ON=busy, OFF=idle).
When you go off-hook, you may connect to another station or system resource automatically.
This Prime Line Preference may be immediate or delayed allowing you to take other actions
during the delay. Otherwise, you may press another Flex button before going off-hook to
override Prime Line Preference.
If you go off-hook and take no action, Intercom dial-tone will time-out, and after the Howler tone
is received, your phone will be placed out-of-service in Intercom Lock-Out; you then must
hang-up to return the phone to an idle state.
To place an Intercom call:
1. Lift the handset,
2. Dial the Intercom number of the desired station,
3. When call is answered or Splash tone is heard, begin speaking with the called party.
Using Camp-On when calling a busy station
If the called party is busy, you may activate Camp-On, Callback or Voice Over at the station.
Camp-On allows you to wait off-hook for the called station to answer. Callback allows you to
hang-up, and when the busy station returns to an idle state, the system will call your Station;
after you answer the callback, the system will call the previously busy station.
If you are the Attendant or Secretary, you may activate Intrusion. You may also use Step Call;
dial the next station by dialing the last digit of the Intercom number.
To Camp-On (wait off-hook) for a busy station:
Press * and await an answer.
To request a Callback (wait on-hook) for a busy station:
Press the MSG button and hang-up.
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External Calls
4-2
Chapter 4: PLACING A CALL
To make a Voice Over announcement to a busy station:
Dial #, after the Splash tone is heard, begin speaking.
Leaving a Message Wait
If the called user does not answer or is in DND mode, you may leave a Message Wait. The
called user will receive a Message Wait indication; the message icon will be displayed in the
IP-8024. If the ring/message LED is set to Message Wait Indication, the ring/message LED will
flash.
To activate Message Waiting:
Press the MSG button and hang-up.
External Calls
Placing external CO/VoIP calls
External calls are placed on CO/IP lines. These 'lines' are accessed either using a button on
the MBX Phone assigned as a CO/IP line or using dial codes. The CO/IP lines are grouped for
different types of calls, local, long distance, etc. Using the CO/IP line group code, you will be
able to access any line from the group. A Flex button on the MBX Phone assigned as a LOOP
button lets you access a line from a group. Dial codes for access to CO/IP lines are:
Individual CO/IP line access:
88 + Line number (01-42 for MBX-100, or 001-200 for MBX-300 & 600).
OR
88 + Line number (01-80 for MBX-100, or 001-240 for MBX-300).
CO/IP Group access:
801-820 for MBX-100, or 801-872 for MBX-300 & 600
OR
801-824 for MBX-100, or 801-872 for MBX-300
Any CO/IP Line access:
9
When dialing on a CO line which uses pulse style signals, you may activate Dial Pulse to Tone
Switchover changing to DTMF style dialing (for banking services, etc.).
When placing an IP call, you must dial an IP address using the '*' key in place of the dot.
If Least Cost Routing is set-up, the number you dial will be analyzed and the system will place
the call on the least expensive route.
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Placing external CO/VoIP calls
4-3
Chapter 4: PLACING A CALL
You may be assigned Dialing and/or CO/IP Line Access Restrictions, in which case you will
receive error tone if you attempt to dial or access a restricted number/CO/IP line. CO/IP line
and Station Class Of Service (COS), which establish dialing restrictions, may vary during Day
and Night operation (Day/Night COS).
You may need to enter an Authorization code before placing calls, in which case you will receive
a second dial tone.
Your external calls may be subject to Call Time Restrictions, you will receive a Call Warning
Tone prior to disconnect.
NOTE:
In the event of an emergency, assigned Emergency numbers (ex., a 911 call) may be dialed from
any station in the System, regardless of a Station's dialing restrictions (COS).
To place an external call:
1. Lift the handset,
2. Dial the CO/IP line/group,
3. Dial the desired number.
Waiting for the next available CO/IP line
If all the lines connected to your system are busy, you will receive an All Trunks Busy signal.
You may request to be notified when a line becomes free.
To activate a queue if the selected/dialed line is busy:
1. Select the desired CO/IP line button; when the busy notification is returned, press the
MSG button,
2. Return to an idle state by going on-hook; when the line is available, the Station will be
notified (ringing).
Account Codes: Tracking External calls for billing
In some cases, you or your company may desire to track calls for billing or other purposes. You
may enter an Account Code, which is output from the system to a printer in the SMDR report.
You may have an Account Code Flex button (refer to Assigning features to Flex buttons).
To enter an Account Code before the call:
1. Lift the handset,
2. Press the assigned ACCOUNT CODE button,
3. Dial the Account Code (1-12 digits),
4. Press *, Intercom dial tone is heard,
5. Place the CO/IP call as normal.
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Placing external CO/VoIP calls
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Chapter 4: PLACING A CALL
To enter an Account Code during a call:
1. Press the assigned ACCOUNT CODE button,
2. Dial the Account Code (1-12 digits),
3. Press *.
Disable dialing from your phone
You can temporarily 'Lock' your phone by activating Temporary COS, which will disable all
dialing from the phone. To deactivate Temporary COS you must enter the station's
Authorization code.
To activate Temporary COS:
1. Press TRANS/PGM,
2. Dial 31 (User Program code),
3. Dial your Authorization code,
4. Press HOLD/SAVE.
To deactivate Temporary COS:
1. Press TRANS/PGM,
2. Dial 32 (User Program code),
3. Dial your Authorization code,
4. Press HOLD/SAVE.
Temporarily override dialing restrictions at a phone
Override the dialing restrictions at any phone by activating Walking COS. The Walking COS
dialing restriction levels are applied for a single call only. For multiple calls, you will need to
reactivate Walking COS or use the FLASH button to regain CO/IP dial-tone.
To activate Walking COS:
1. Press TRANS/PGM,
2. Dial 33 (User Program code),
3. Dial your Authorization Code (station number and password),
4. Dial '*',
5. Place call as normal.
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Using Directory
4-5
Chapter 4: PLACING A CALL
Using Directory
Using Last Number Redial (LNR)
The last number dialed on an external call is automatically saved in the Last Number Redial
(LNR) buffer. On the MBX Display Phone, the system will store the numbers dialed on the last
100 calls.
To dial the Last Number for an external call:
1. Lift the handset,
2. Press Speed Soft button,
3. Dial *,
OR
press the LOG Soft button,
4. Press the Navigation up and down buttons to select from the last 100 numbers dialed
or received,
5. Press the Send Soft button or HOLD/SAVE.
Using and Entering Saved Number Dial
You may store the last number dialed on an external call to the Saved Number Dial buffer for
convenient dialing at a later time. The Saved number is stored until a new number is saved.
To place a call using Save Number Dial:
1. Lift the handset, and/or press the DIR Soft button,
2. Dial 1 for Station Speed,
3. Dial #.
To store a number in the Save Number Dial:
While on an outgoing external call, press the Save Soft button.
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Using System Speed Dial Numbers
4-6
Chapter 4: PLACING A CALL
Using System Speed Dial Numbers
The MBX-100 system has memory allocated for 800 System Speed Dial numbers (bins
200-999). The MBX-300 & 600 systems each have memory allocated for 3000 System Speed
Dial numbers (bins 2000-4999). The MBX-100 system has memory allocated for 1000 System
Speed Dial numbers (bins 2000-2999). The MBX-300 system has memory allocated for 2000
System Speed Dial numbers (bins 2000-3999).
You may, if allowed, use System Speed Dial to call frequently dialed numbers.
In some cases, these numbers are divided into groups called System Speed Zone Groups. In
this case, you may access some numbers and not others and your dialing restrictions may be
invoked.
Only an Attendant can assign System Speed Dial numbers.
To place a call using System Speed Dial:
1. Lift the handset,
2. Press the DIR Soft button,
3. Dial 2 for System Speed,
4. Dial the desired System Speed Dial bin number (200-999 for MBX-100, 2000-4999 for
MBX-300 & 600, 2000-2999 for MBX-100, or 2000-3999 for MBX-300).
Using and Entering Station Speed Dial Numbers
Each station in the MBX-100 System is allocated memory for 20 Station Speed Dial numbers
(bins 00-19) each up to 48 digits. The MBX-300 & 600 support 100 Station Speed Dial numbers
(bins 000-099). The MBX-100 & 300 each support 50 Station Speed Dial numbers (bins
000-049). These numbers are entered at the user's station and may include several 'special'
instructions. Special instructions and the corresponding button are:
•
PAUSE will momentarily stop dialing.
•
FLASH as 1st digit-Activate dial tone detect.
•
FLASH not as 1st digit-The system will generate a flash on the CO line.
•
MSG as 1st digit-Send digits as ISDN Keypad Facility message.
•
'*' as 1st digit-Display Security, the stored number will not be displayed when used.
•
'*' not as 1st digit-Dial Pulse to Tone Switchover, the system will switch from pulse to
tone dialing.
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Using Dial by Name and Entering Your Name
4-7
Chapter 4: PLACING A CALL
When entering a Speed Dial, a 16 character name may be associated with the number for Dial
by Name. Characters are entered with two keystrokes as in the chart below.
To place a call using Station Speed Dial:
1. Lift the handset, and/or press the DIR Soft button,
2. Dial '1' for station speed,
3. Dial the desired Station Speed Dial bin number (00-19 , 000-099 or 000-049).
To enter a Station Speed Dial number with CO Line and Name:
1. Lift the handset, and/or press the DIR Soft button,
2. Dial '1' for station speed,
3. Press the ADD Soft button,
4. Dial the desired Station Speed Dial bin number,
5. Select/dial the CO/IP line/group,
6. Dial the desired number to be stored,
7. Press HOLD/SAVE,
8. Enter the associated name if desired, using the Character Entry Chart on page
page 3-9,
9. Press HOLD/SAVE.
To assign a Station Speed Dial number directly to a Flex button:
1. Press TRANS/PGM,
2. Press the desired Flex button,
3. Dial '1' for Number,
4. Select/dial the CO/IP line/group,
5. Dial the desired number,
6. Press HOLD/SAVE,
7. Enter the associated name if desired, using the Character Entry chart,
8. Press HOLD/SAVE.
Using Dial by Name and Entering Your Name
Dial by Name employs three different Directories: Private directory (Station Speed dial), Public
Directory (System Speed dial), or Intercom directory.
NOTE:
To allow others to contact you via the Intercom directory, you must enter a name for your station
(up to 12 characters).
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Using Dial by Name and Entering Your Name
4-8
Chapter 4: PLACING A CALL
To place a call using Dial by Name:
1. Press DIR Soft button,
2. Dial the desired directory, 1: Private directory, 2: Public directory, 3: Intercom directory,
the LCD will display the names in alphabetical order,
3. Scroll using the Navigation up/down keys, or enter search characters (refer to the
Character Entry Chart).
4. Press HOLD/SAVE to place the call.
To enter your station user name:
1. Press the TRANS/PGM button,
2. Dial 12 (Station User Name code),
3. Enter the Name, up to 12 characters (press DND button to backspace/delete a
character). To input characters:
4. Press the second Soft button to select ABC> or abc> mode,
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Chapter 5
CALL HANDLING
Call Transfer: Sending a call to a different destination
You can send an active call to another station or other resource of the system, Call Transfer.
You can screen the transfer with the receiving party (Screened Call Transfer) or complete the
transfer without screening (Unscreened Call Transfer).
Transferred calls, internal or external, are place in Transfer Hold. These calls will receive Music
on Hold (MOH) and will recall if not answered in a timely manner.
If an Unscreened Transfer call encounters an error or DND, it may immediately recall at your
Station.
DSS/BLF buttons may be employed to transfer calls.
To Transfer an active call:
1. Press TRANS/PGM,
2. Call the transfer party,
3. Unscreened Call Transfer- Hang-up,
4. Screened Call Transfer- When call is answered or Splash tone is heard, announce the
call and hang-up.
Call Hold: Placing a call in a waiting state
You may place an active Internal or External call in one of several holding states. In System
Hold, other non-restricted stations may pick-up the call. In Exclusive Hold, only the holding
station may pick-up the call.
The system is assigned a preferred hold type (System or Exclusive). You may override this
Hold Preference by pressing the HOLD/SAVE button twice.
The LEDs for CO/IP line buttons flash at distinctive rates for the holding station and other MBX
Phone users.
There are also user operations such as pressing a DSS/BLF button that will place a call in
Automatic Hold.
Calls will remain in the held state for a period and then recall the user. This Hold Recall is
provided with a different ring signal. If not answered in a timely manner, the Attendant will
receive Attendant Hold Recall.
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Broker Call: Switching between two calls
5-2
Chapter 5: CALL HANDLING
To place a call on Hold:
Press HOLD/SAVE.
Broker Call: Switching between two calls
You may switch between the active call and a call on Hold, placing the active call on Hold acting
as a broker between two or more parties, Broker Call. MBX Phone users may 'broker' for
multiple calls up to the number of CO/IP line buttons.
To switch between two calls (Broker Call):
Press the desired CO/IP line button.
Joining Multiple People in a Conference
You can establish a Conference with up to 13 parties. The other parties in the Conference may
be internal or external.
A Conference can be placed on Hold and is subject to Hold Recall.
You may also use the Conference operation to join 2 external parties in a private conversation.
This is an Unsupervised Conference, which is not subject to the normal Hold Recall
operation.
To establish a Conference:
1.
2.
3.
4.
5.
Establish call with one of the desired conference parties,
Select the Conf Soft button,
Establish call with the other conference party,
Select the Conf Soft button,
Select the Conf Soft button again to establish the conference.
To place a Conference on Hold:
Press the HOLD/SAVE button.
To retrieve the Conference from Hold:
Select the Conf Soft button.
To establish an Unsupervised Conference:
1. Establish conference with two external parties,
2. Select the Conf Soft button,
3. Hand-up handset.
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Setting up a Conference Room
5-3
Chapter 5: CALL HANDLING
To retrieve an Unsupervised Conference:
1. Lift the handset,
2. Select the Conf Soft button.
Setting up a Conference Room
In addition to establishing a Conference, up to 9 Conference Rooms can be set up, letting up
to 24 parties converse when using a MCIM. When setting up a Conference Room, a password
can be designated for invited parties (internal and external parties) to use for accessing the
established Conference Room.
To set-up a Conference Room:
1. Press the TRANS/PGM button,
2. Dial 54 to create a Conference Room,
3. Dial the desired Conference Room number (571-579),
4. If desired enter a password for the Conference Room (up to 12 digits),
5. Press HOLD/SAVE to establish the Room.
To join a Conference Room:
1. Lift the handset,
2. Dial 571-579 (Conference Room entry code),
3. Dial the Conference Room password.
To delete a Conference Room:
1. Press the TRANS/PGM button,
2. Dial 55 (Conference Room delete code),
3. Dial the Conference Room number (571-579),
4. Dial the Conference Room password,
5. Press HOLD/SAVE to delete the Conference Room.
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Call Park: Placing a call on Hold to Page
5-4
Chapter 5: CALL HANDLING
Call Park: Placing a call on Hold to Page
A user may transfer an active CO/IP call to a special holding location (Park Orbit), which can
be accessed easily from any station in the system. Typically, this feature is used with Paging
to notify the desired user of a parked call.
Parked calls are subject to Hold Recall after the Call Park timer.
To park an active external call:
1. Press TRANS/PGM,
2. Dial the Park Orbit (541),
3. Dial the Park number (00-49),
4. Return to idle.
To retrieve a parked call:
1. Lift the handset,
2. Dial the Park Orbit (541),
3. Dial the Park number (00-49).
Two-Way Record: Recording a call
You may record an active external conversation in your Voice Mail Box.
To activate Two-Way Record while on a CO/IP call:
Use the Navigation button to display the next Menu and select the Record Soft button,
record warning tone is heard and recording starts.
To stop Two-Way Record while on a CO/IP call:
1. Use the Navigation button to display the next menu, and select the Record Soft button
or,
2. Hang-up, return to idle.
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Chapter 6
SEND & RETRIEVE MESSAGES
Responding to a Station Message Waiting Indication
Another station can leave a Station Message Waiting indication (MWI) when you do not answer
or your phone is in DND mode. The message icon will be displayed on the LCD screen in
IP-8024. If programmed, a flashing MSG LED on the MBX Phone also will indicate when there
is a Message Waiting. As a further notification, a Message Wait Reminder Tone can be
provided. You may review and delete messages as well as respond with a call back.
To review your Station messages:
1. Press the MSG button, the LCD shows the Message Summary display:
1. ICM MWI (002)
2 . V SF M SG ( 0 0 2 )
3. VMS MSG (001)
B AC K
OK
2. Dial 1 to view Station messages,
3. Press the navigation up/down button to scroll through the messages.
To return a call from the list of Intercom (MWI):
1. Press the navigation up/down buttons to scroll through the Intercom messages,
2. Press the OK Soft button to select and place the return call.
To delete a Station MWI:
1. Press the navigation up/down buttons to scroll through the Station messages,
2. Press the Delete Soft button to select,
3. Dial 1 (Delete MWI).
To delete all Station MWIs:
1. Press the Delete Soft button,
2. Press 3 (Delete All MWIs).
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Getting Voice Mail Messages
6-2
Chapter 6: SEND & RETRIEVE MESSAGES
Getting Voice Mail Messages
When callers are forwarded or recall to your Voice Mail Box, they can leave a voice message.
Your Voice Mail Box is part of the integrated VMIM/VSF/VMIB module, the MBX Feature Server
or an external Voice Mail system.
The Voice Mail system allows access to and management of received voice messages. While
in your Mail Box, you have control of your password and Mail Box greeting. In addition, you can
remotely control Call Forward for your station from the VMIM/VSF/VMIB. You will need to
register an Authorization Code for your station to access the VMIM/VSF/VMIB Voice messages.
To retrieve Voice Mail locally using a Flex button:
1. Press the programmed VOICE MAIL Flex button,
2. Dial your Mail Box number and corresponding password to receive the 'Number of
Messages' prompt,
3. Dial desired option codes,
4. At completion of session, hang-up to return to idle.
To retrieve Voice Mail locally using the MSG button:
1. Press the flashing MSG button, the LCD shows the Message Summary display:
1. ICM MWI (002)
2. VSF MSG (002)
3. VMS MSG (001)
B AC K
OK
2. Press the Navigation down key, to display additional items:
4. UMS MSG(003)
5. ICM SMS(003)
B AC K
OK
3. Dial 2 for VMIM/VSF, 3 for external VM or 4 for Feature Server Voice Mail,
4. After the prompt enter your station number and password,
5. Dial desired option codes,
6. At completion of session, hang-up to return to idle.
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Sending and Receiving Short Text Messages
6-3
Chapter 6: SEND & RETRIEVE MESSAGES
To access your Voice Mail Box from a Remote Location:
1. Lift the handset,
2. Dial the phone number of a DISA CO line answered by the VMIM/VSF/VMIB Auto Atd,
3. At answer, dial # to receive the 'Mail Box & Password' prompt
4. Dial the Mail Box and password to receive the 'Number of Messages' prompt,
5. Dial '*',
6. Dial desired option codes,
7. At completion of session, hang-up.
Sending and Receiving Short Text Messages
You can exchange short text messages (up to 100 alphanumeric characters) with other MBX
display phone users. These messages will activate the message icon on the LCD (IP-8024). If
the ring/message LED is set to Message Wait indication, the ring/message LED will flash.
To send an SMS message to another MBX display Phone:
1. Press the TRANS/PGM button,
2. Dial 43 (SMS send code),
3. Dial the station number to receive the message,
4. Press the Add Soft button to append the next station number and Dial the station
number,
5. Press the Finish Soft button,
6. Enter your message (refer to Character Entry Chart on page 3-9),
7. Press HOLD/SAVE to send your message.
To view your received Short text messages:
1. Press the Msg Soft button, the LCD will display the Message Summary display,
M W I( 0 0 ) V M S ( 0 0 ) S M S( 0 1 )
ENTER (MWI:1, VMS:2, SMS:3)
2. Dial 3 to view the SMS message.
3. Press the Next Soft button to view the next SMS message.
To delete received Short text messages:
Press the Delete Soft button.
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Sending and Receiving Short Text Messages
6-4
Chapter 6: SEND & RETRIEVE MESSAGES
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Chapter 7
REMOTE SYSTEM ACCESS
Direct Inward System Access (DISA)
DISA (Direct Inward System Access) allows remote users to gain access to the system's
resources (remote users may be required to enter an Authorization Code). The system will
recognize remote user dialed inputs (call other stations, place calls over CO/IP lines, review
voice mails, etc).
To access system resources remotely:
1. Call the system's DISA facility,
2. Await answer and dial your authorization code (station number and password),
3. Dial "*" for end mark,
4. Dial as needed for the desired system resource.
Mobile Phone Extension
When away from your desk or office you can place and receive MBX calls on a registered
mobile phone. You may need to activate the Mobile Phone Extension feature and assign the
Mobile Phone number.
This feature is only effective with an ISDN CO line.
To register a mobile phone number:
1. Press the TRANS/PGM button,
2. Dial 51,
3. Select Mobile Index 1 or 2,
4. 1 to activate, 0 to deactivate,
5. Press the HOLD/SAVE button.
To activate a registered mobile phone from the user's station:
1. Press the TRANS/PGM button,
2. Dial 52,
3. Select Mobile Index 1 or 2,
4. Dial the mobile phone number with CO Access code,
5. Press the HOLD/SAVE button.
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Mobile Phone Extension
7-2
Chapter 7: REMOTE SYSTEM ACCESS
To place a call from the mobile extension using the MBX System:
1. Dial the ISDN DID number of the station; the system will check the Caller ID and
answer the call. The user then will receive intercom dial tone,
2. Place internal or external MBX call as normal.
To Transfer a call from the mobile extension using the MBX:
1. Dial the mobile flash digit "*" while on an MBX call,
2. Dial the desired extension, the call is transferred and the mobile phone returns to idle.
NOTE:
The mobile extension may reconnect to the transfer call by pressing the mobile flash digit (*).
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Chapter 8
MISC FEATURES
Call Log
Users can view a log of incoming, outgoing and missed calls on the display (up to 99 records).
A LOG Soft button provides simple access to incoming (called), outgoing (dialed) and missed
(lost) calls.
NOTE:
if a call is missed, the LOG Soft button will be displayed as LOG (M); the missed call icon also
will appear on the LCD (IP-8024).
To access the Call Log menu:
1. Press the LOG Soft button,
2. Using the Navigation up/down keys to view items (Called, Dialed, or Lost),
01.
02.
03.
CO 1 0 1 11 2 3 4 5 67 8
10 1
CO 2 JONES K D
B AC K
SE L E CT S E ND
Log codes include:
- Incoming call
- Outgoing call
- Missed call
To place a call using numbers stored in the Call Log:
1. From the Call Log, use the Navigation up/down keys to view items (Called, Dialed, or
Lost),
01.
02.
03.
CO 1 0 1 11 2 3 4 5 67 8
101
CO2 L E E K D
BACK
SE LE C T SE N D
2. Highlight the desired item, and press the Send Soft button to place the call.
To save an external call to the Station Speed Dial:
1. Use the Navigation up/down buttons to highlight the desired external call item,
2. Press the Select Soft button,
3. Press the Save Soft button.
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Call Log
8-2
Chapter 8: MISC FEATURES
The CO code in a log item is used to seize the CO line when placing an external call using the
call log. Up to 5 CO codes can be saved.
The first CO code is sent from the system in the saved call log. Normally the first CO code is
'9', but if the telephone number is equal to a number in the Speed Dial list, the first CO code will
be the access code of the saved CO line of the speed dial. Therefore the first CO code of each
call log can be different and is not editable.
CO Codes 2 - 5 are the user-defined codes. If a code 2 - is selected, the selected code will be
used in placing all of the external calls in the call log.
To select a CO Code:
1. From the Call Log, use the right Navigation key to advance to the next 3 Soft button
items,
01.
02.
03.
CO 1 0 1 11 2 3 4 5 67 8
101
CO2 JONES K D
D E L CO COD E
2. Press the CO CODE Soft button (code displaying the + symbol is the currently
selected item),
1 . + 8 8 0 01
2.
3.
BAC K
E DI T
S E LE C T
To edit the CO code (positions 2-5 only):
1. Use Navigation up/down buttons to highlight the desired item,
2. Press the Edit Soft button to modify selection.
To select the CO code:
1. Use Navigation up/down buttons to highlight the desired item,
2. Press the Select Soft button.
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Using Internal, External and Meet-Me Paging
8-3
Chapter 8: MISC FEATURES
Using Internal, External and Meet-Me Paging
The User can broadcast announcements to other stations and/or external speakers. Stations
are assigned to one or more of the Internal Page Zones. The system has two External Page
Zones that can be connected to external speakers.
Page Zone codes are:
Internal Page Zones :
543 + Zone No (01-15) (MBX-100)
543 + Zone No (01-30) (MBX-300)
Internal All Call Page
543 + 00
External Page Zones
548
All Call Page
549
If the desired Page Zone is busy, the User can elect to be recalled when their turn comes in the
queue. Users can also request a paged party answer the Page using Meet-Me Paging. In this
case, the paged party may answer the page from any phone in the system by dialing the
Meet-Me code.
To make a page:
1. Lift the handset,
2. Dial the desired Page zone,
3. If assigned, after page warning tone, make announcement.
To answer a Meet-me-Page:
1. Lift the handset.
2. Dial 546 (Meet-Me-Page code).
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Push-To-Talk (PTT) Page
8-4
Chapter 8: MISC FEATURES
Push-To-Talk (PTT) Page
MBX Phones can be assigned as a member of one or more of the system's nine Push-To-Talk
(PTT) page groups. Users separately log-in or log-out of any one or all PTT groups to which
the phone is assigned. Once logged in, place or receive one-way page announcements to/from
other users who are logged in to the same PTT group.
To log-in to a PTT group:
1. Dial 538,
2. Dial the desired PTT group number (1-9 or 0 for all groups),
To log-out of the PTT group(s):
1. Dial 538, the PTT Log-in/out code,
2. Press the * key.
To place a page announcement to the active PTT group:
1. Press and hold the PTT Flex button,
2. After confirmation tone, make page announcement.
Wake-Up Alarm
MBX supports an Alarm clock for each station in the system. The alarm clock can be set to
repeat daily or as a one-time alarm.
When responding to the alarm by lifting the handset, BGM will be provided.
To set the Wake Up Alarm clock:
1. Press TRANS/PGM,
2. Dial 13 (Alarm Clock code),
3. Dial 2-digit hour and minute for alerting,
4. For a daily (repeating alarm), press #,
5. Press HOLD/SAVE.
To erase Wake-Up:
1. Press TRANS/PGM,
2. Dial 14 (Alarm Clock delete code),
3. Press HOLD/SAVE.
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Alarm/Door Bell
8-5
Chapter 8: MISC FEATURES
Alarm/Door Bell
The system can monitor external Alarm or Door Bell contacts:
Alarm Monitor - should the external contact activate, a unique Alarm Ring signal and LCD
display may be received. To restart the monitor circuit, the external contacts must be
deactivated and the Alarm Ring signal terminated.
Door Bell - a unique Door Bell Ring (single tone burst) may be received each time the external
contact is activated. A system contact also can be assigned to act as a Door Open contact.
To terminate the Alarm signal:
Dial 565 (Alarm Stop code).
To activate the Door Open contacts:
1. Lift the handset,
2. Dial Door Open code, #* and contact number 1-4.
NOTE:
Contacts 3 & 4 are only available in the MBX-300 & 600???.
Contacts 1 is available in the MBX .???
Power Fail Transfer (PFT)
When AC power to the system fails, back-up operation may be provided with back-up batteries
or Power Fail Transfer (PFT). When battery back-up is provided the station will operate
normally. When PFT is implemented, an SLT is connected to a CO line by the system. This
SLT can be used as any normal SLT, providing service while power is out.
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System Voice Memo
8-6
Chapter 8: MISC FEATURES
System Voice Memo
The integrated Voice Mail modules incorporate several Voice Memos to provide Station Users
with general information such as station number, date, time, and feature status. Voice Memos
are heard over the MBX Phone speaker and over the handset for SLTs.
For the Station Status Memo, the following items are reported:
ICM Signaling Mode (Handsfree/Tone/Privacy)
Station IP Address
Station Mac Address
Number of messages x (x: number of all message waiting)
Wake-Up Time (hh:mm)
Do Not Disturb
Forwarded to station xxx
Forwarded to speed bin xxx
Queued CO/IP line xxx
Locked (Temporary COS)
COS x
To hear Date & Time memo:
1. Dial the Voice Memo code (675+1),
2. Date and Time memo is heard, "Date is May 2nd.Time is xx:xx pm".
To hear Station Number Prompt:
1. Dial Voice Memo code (675+2),
2. The Station Number memo is heard, "This is station 150".
To hear Station Settings:
1. Dial Voice Memo code (675+3),
2. Station Status Memo is heard.
NOTE:
Only activated features are announced.
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Hot Desk
8-7
Chapter 8: MISC FEATURES
Hot Desk
MBX phones in the system may be assigned for Hot Desk operation. These Hot Desk phones
let you log-on and use the Hot Desk phone as if it were your station.
Once logged-on, the Hot Desk station will take on the attributes assigned to your station number
and you can make calls as normal. When logged-out, calls to your station number are
forwarded to the chosen destination.
To Log on to a Hot Desk station:
1. Lift the handset,
2. Dial 525
3. Dial your Authorization Code (Station Number and Password).
To Log out of the Hot Desk station:
1. Press the TRANS/PGM button,
2. Dial 525,
3. Input Call Forward destination number optionally,
4. Press the HOLD/SAVE button.
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Hot Desk
8-8
Chapter 8: MISC FEATURES
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Chapter 9
PBX, CENTREX, & ISDN FEATURES
Access PBX or Centrex features
The MBX has been designed to operate with a host PBX system or Centrex services from your
service provider. The MBX connects to a host with analog CO lines.
When accessing a CO line, the phone will act as an extension of the host, allowing access to
the host system features using the host dial codes. While on a call, use the MBX Flash feature
to transfer calls to other host extensions or access features of the host.
The Flash feature may be used on other CO lines to regain dial tone from the CO line without
relinquishing control of the CO line to place another call.
To access PBX or Centrex features while idle:
1. Lift the handset,
2. Select/dial access a PBX/Centrex CO line,
3. Dial PBX/Centrex feature code.
To access PBX/Centrex features while on a PBX/Centrex CO line:
1. Use the Navigation button to display the next menu, and select the Flash soft button,
2. After receiving new dial tone, dial the PBX/Centrex feature code.
Access the ISDN Network
Using the Keypad facility to access ISDN features
Access to certain features of your ISDN services requires that dialed digits be sent to the ISDN
as data and not tones. In this case, dialed digits are sent as 'Keypad messages'.
A Keypad Facility button must be assigned using the Flex Button program procedures. Once
active, dial into the ISDN for services; however, actions other than dialing will deactivate the
Keypad Facility operation.
To activate Keypad Facility operation:
1. Press the KEYPAD FACILITY button to switch to keypad mode,
2. Dial as desired.
To deactivate Keypad Facility operation:
Press KEYPAD FACILITY,
OR
Press a Feature or Flex button.
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Using ISDN Supplementary Services
9-2
Chapter 9: PBX, CENTREX, & ISDN FEATURES
Using ISDN Supplementary Services
ISDN service providers may incorporate features similar to those of Centrex. These ISDN
Supplementary services are provided on a subscription basis, and as with Centrex, are
accessed using the Flash button on an C phone.
Using supplementary services an ISDN line can be placed on Hold and a second call placed on
the line. You may then alternate between the two held calls (Broker Call) using the hold button.
An ISDN line conference can be established using the Flash and Conf Soft buttons. A
conference can also be placed on hold.
While on an ISDN CO line, to access ISDN Supplementary services:
1. Press Flash,
2. Press HOLD/SAVE, Conf, or CO line button to activate the desired feature.
Activating ISDN Caller ID Restriction
MBX Phone users can restrict the transmission of Caller ID to the far-end. This may be a
subscription service of your carrier. Separate Flex buttons are required to activate outgoing,
Connected Line (COL), and incoming, Calling Line ID (CLID) restriction.
To restrict Caller ID:
1. Lift the handset,
2. Press programmed CLIR/COLR button to place call.
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Appendix A
FLEXIBLE NUMBERING PLAN
Basic Number
NO
NAME
CODE
1
Station Number
100-4xx
2
CO Group Access Code
9, 801-872 (MG-300)
801-824 (MG-100)
3
Station Group Number
620-669 (MG-300)
620-639 (MG-100)
Feature Code
NO
FEATURE NAME
CODE
1
Attendant Call
0
2
Conference Room 1
571
3
Conference Room 2
572
4
Conference Room 3
573
5
Conference Room 4
574
6
Conference Room 5
575
7
Conference Room 6
576
8
Conference Room 7
577
9
Conference Room 8
578
10
Conference Room 9
579
11
Internal Page
543 + 00, xx 00: All Call Page xx: Page Group #
12
Personal VM Page
544
13
Announcement Page For Attendant
545
14
Page Auto Answer
546
15
Internal Page Answer (Meet-Me Page)
547
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Feature Code
A-2
Appendix A: FLEXIBLE NUMBERING PLAN
NO
FEATURE NAME
CODE
16
External Page
548
17
Internal-External Page All
549
18
Call Forward Register
554 + Type + Destination
19
Pilot Hunt Call Forward Register
514 + Type + Destination
20
Pilot Hunt Call Forward Cancel
515
21
DND Status Change
516
22
DND Delete
517
23
Account Code
550
24
CO Flash
551
25
Last Number Redial
552
26
Station Speed PGM
553
27
Speed Dial
555
28
MWI Register
556
29
MWI Answer
557
30
MWI Cancel
559
31
Call Back Register
518
32
Call Back Cancel
519
33
Group Call Pickup
566
34
Direct Call Pickup
7
35
Walking COS
520
36
Call Parking Location
541 + xx Xx: Parking Location (00 - 49)
37
PGM Mode Access
521
38
Two-Way Record
522
39
VMIB Access
523
40
AME Access
524
41
CO Line Access
88 + xxx xxx: CO Line # (001-200 : MBX-300
01-80: MBX-100)
42
VM MWI Enable
*8
43
VM MWI Cancel
*9
44
MCID Request
*0
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Feature Code
A-3
Appendix A: FLEXIBLE NUMBERING PLAN
NO
FEATURE NAME
CODE
45
Unsupervised Conf Extend
5##
46
PTT Group Access
524 + (0-9,*) 0-9: PTT Group # *: Log Out
47
Hot Desk Log In/Log out
525
48
Name Register
526
49
Create Conf Room
527 + Conf. Room #
50
Delete Conf Room
528 + Conf. Room #
51
Wake Up Register
529 + HH:MM
52
Wake Up Cancel
530
53
Temporarily COS Down
531
54
Cancel Temp COS Down
532
55
Password Change
533
56
Inter-Phone Group Access
534
57
Call Wait Request
535
58
Preselected MSG PGM
536
59
Forced Handsfree Call
537
60
Call Based CLIR
582
61
CLIR Access
583
62
COLR Access
584
63
Pilot Hunt Call
585
64
Command Call Oneway
581
65
Command Call Conf
580
66
Intrude Register
589
67
Camp On Register
590
68
OHVO Register
591
69
Mobile Num Register
592
70
Mobile CLI Register
593
71
Mobile Access
594
72
CCR Access
670
73
CCR Access And Drop
671
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Feature Code
A-4
Appendix A: FLEXIBLE NUMBERING PLAN
FNO
FCODE
FEATURE NAME
74
System Hold
560
75
Return Held CO
8**
76
Sys Memo
675
77
DISA Tone Service
678
78
All Feature Cancel
679
79
Add Conf Member
680
80
System Alarm Reset
565
81
Fault Alarm Reset
564
82
Door Open
#*1
83
Keypad Facility
##*
84
T-Net Log-In/Out
586
85
Universal Answer
587
86
USB Call Record
588
87
Delete All VM Message
681
88
VM Page Message Record
682
89
Direct VM Transfer
683
90
Loop Key
684
91
Call Log
685
MBX IP Station User Guide
CONFIDENTIAL MATERIAL - Do Not Distribute
1.0 Review Draft - 7/7/2010
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