24p2883

24p2883
IBM xSeries 342
User’s Reference
SC24-P288-32
IBM xSeries 342
User’s Reference
SC24-P288-32
Note:
Before using this information and the product it supports, be sure to read the general information in “Warranty information” on
page 129.
Third Edition (June 2002)
© Copyright International Business Machines Corporation 2002. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
Contents
Safety
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Chapter 1. Introducing the IBM xSeries
342 . . . . . . . . . . . . . . . . . 1
Features and specifications. . . . . . . .
Notices and statements used in this book . . .
What your IBM xSeries 342 offers . . . . .
Reliability, availability, and serviceability features
Server controls and indicators . . . . . .
Operator information panel . . . . . . .
Turning on the server . . . . . . . . .
Turning off the server . . . . . . . . .
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Chapter 2. Arranging your workspace . . 9
Comfort . . . . . . . . . . . . . . . . 9
Glare and lighting . . . . . . . . . . . . 9
Air circulation . . . . . . . . . . . . . 10
Electrical outlets and cable lengths . . . . . . 10
Chapter 3. Configuring your server
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Using the Configuration/Setup Utility program . .
Starting the Configuration/Setup Utility program
Choices available from the Configuration/Setup
main menu . . . . . . . . . . . . .
Using passwords . . . . . . . . . . .
Using the SCSISelect utility program . . . . . .
Starting the SCSISelect utility program . . . .
Choices available from the SCSISelect menu . .
Using the PXE Boot Agent Utility program . . .
Chapter 4. Using the ServerGuide CDs
Features at a glance . . . . . . . . . .
Setup and configuration overview . . . . . .
System Partition . . . . . . . . . . . .
Typical NOS installation . . . . . . . . .
Setting up or updating multiple servers . . . .
Installing your NOS without ServerGuide . . .
Additional programs included with ServerGuide .
Error symptoms . . . . . . . . . . . .
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Chapter 5. Installing Options . . . . . 27
Major components of the xSeries 342 server
System board . . . . . . . . . . .
System board option connectors . . .
System board internal cable connectors .
System board external port connectors .
System board switches and jumpers . .
System board LED locations . . . . .
Light Path Diagnostics panel . . . .
Remind button . . . . . . . . .
Before you begin . . . . . . . . .
System reliability considerations . . .
Working inside a server with power on .
Handling static-sensitive devices . . .
© Copyright IBM Corp. 2002
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Safety information . . . . . . . . . .
Removing the cover and bezel . . . . . .
Working with adapters . . . . . . . .
Adapter considerations . . . . . . .
Installing an adapter . . . . . . . .
Installing internal drives . . . . . . . .
Internal drive bays . . . . . . . . .
SCSI drives . . . . . . . . . . .
SCSI IDs . . . . . . . . . . . .
Installing a hot-swap drive . . . . . .
Installing a non-hot-swap drive. . . . .
Installing memory modules . . . . . . .
Installing a microprocessor . . . . . . .
Installing a hot-swap power supply . . . .
Installing an xSeries 3-Pack Ultra160 Hot-Swap
Expansion Kit . . . . . . . . . . .
Replacing a hot-swap fan assembly . . . .
Installing the server cover and bezel . . . .
Connecting external options . . . . . . .
Input/output ports . . . . . . . . . .
Serial ports . . . . . . . . . . .
Keyboard port . . . . . . . . . .
Auxiliary-device (pointing device) port . .
Ethernet ports . . . . . . . . . .
Universal Serial Bus ports . . . . . .
Integrated System Management ports. . .
Video port . . . . . . . . . . . .
Ultra160 SCSI ports. . . . . . . . .
Cabling the server . . . . . . . . . .
Installing the server in a rack . . . . . .
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Chapter 6. Solving problems . . . . . 79
Diagnostic tools overview . . . . . . . .
POST . . . . . . . . . . . . . . .
POST beep code descriptions . . . . . .
POST beep codes . . . . . . . . . .
POST error messages . . . . . . . . .
Error logs . . . . . . . . . . . . .
Small computer system interface messages (some
models). . . . . . . . . . . . . . .
Diagnostic programs and error messages . . .
Text messages . . . . . . . . . . .
Starting the diagnostic programs . . . . .
Viewing the test log . . . . . . . . .
Diagnostic error message tables. . . . . .
Identifying problems using LEDs . . . . . .
Power-supply LEDs . . . . . . . . .
Light Path Diagnostics . . . . . . . .
Diagnostics panel . . . . . . . . . .
System environmental monitor subsystem LED
Light Path Diagnostics table . . . . . .
Recovering BIOS code . . . . . . . . .
Troubleshooting charts . . . . . . . . .
Troubleshooting the Ethernet controller . . . .
Network connection problems . . . . . .
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Ethernet controller troubleshooting chart . .
Ethernet controller messages . . . . . .
Replacing the battery . . . . . . . . . .
Getting help and technical assistance . . . .
Before you call . . . . . . . . . . .
Using the documentation . . . . . . .
Getting help and information from the World
Wide Web . . . . . . . . . . . .
Software service and support . . . . . .
Hardware service and support . . . . .
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Warranty period . . . . . . . . . . .
Problem determination . . . . . . . .
Warranty service and support . . . . . .
International Warranty Service. . . . . .
Purchasing additional services. . . . . .
IBM Statement of Limited Warranty Z125-4753-06
8/2000 . . . . . . . . . . . . . .
Part 1 - General Terms . . . . . . . .
Part 2 - Country-unique Terms . . . . .
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Index . . . . . . . . . . . . . . . 141
Appendix. Warranty information . . . 129
iv
IBM xSeries 342: User’s Reference
Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d’installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
© Copyright IBM Corp. 2002
v
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
Statement 1:
DANGER
Electrical current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
v Do not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical storm.
v Connect all power cords to a properly wired and grounded electrical outlet.
v Connect to properly wired outlets any equipment that will be attached to
this product.
v When possible, use one hand only to connect or disconnect signal cables.
v Never turn on any equipment when there is evidence of fire, water, or
structural damage.
v Disconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
v Connect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached devices.
To Connect:
To Disconnect:
1. Turn everything OFF.
1. Turn everything OFF.
2. First, attach all cables to devices.
2. First, remove power cords from outlet.
3. Attach signal cables to connectors.
3. Remove signal cables from connectors.
4. Attach power cords to outlet.
4. Remove all cables from devices.
5. Turn device ON.
vi
IBM xSeries 342: User’s Reference
Statement 2:
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has a
module containing a lithium battery, replace it only with the same module type
made by the same manufacturer. The battery contains lithium and can explode if
not properly used, handled, or disposed of.
Do not:
v Throw or immerse into water
v Heat to more than 100°C (212°F)
v Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Safety
vii
Statement 3:
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
v Do not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable parts
inside the device.
v Use of controls or adjustments or performance of procedures other than those
specified herein might result in hazardous radiation exposure.
DANGER
Some laser products contain an embedded Class 3A or Class 3B laser diode.
Note the following.
Laser radiation when open. Do not stare into the beam, do not view directly
with optical instruments, and avoid direct exposure to the beam.
Class 1 Laser Product
Laser Klasse 1
Laser Klass 1
Luokan 1 Laserlaite
Appareil A` Laser de Classe 1
viii
IBM xSeries 342: User’s Reference
Statement 4:
≥ 18 kg (39.7 lb)
≥ 32 kg (70.5 lb)
≥ 55 kg (121.2 lb)
CAUTION:
Use safe practices when lifting.
Statement 5:
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current from
the device, ensure that all power cords are disconnected from the power source.
2
1
Safety
ix
Statement 8:
CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.
Hazardous voltage, current, and energy levels are present inside any component
that has this label attached. There are no serviceable parts inside these
components. If you suspect a problem with one of these parts, contact a service
technician.
x
IBM xSeries 342: User’s Reference
Chapter 1. Introducing the IBM xSeries 342
Your IBM® Eserver xSeries™ 342 is a high-performance server that supports
symmetric multiprocessing (SMP). It is ideally suited for networking environments
that require superior microprocessor performance, efficient memory management,
flexibility, and large amounts of reliable data storage.
Performance, ease of use, reliability, and expansion capabilities were key
considerations in the design of your server. These design features make it possible
for you to customize the system hardware to meet your needs today, while
providing flexible expansion capabilities for the future.
Your IBM xSeries 342 server comes with a three-year limited warranty. If you have
access to the World Wide Web, you can obtain up-to-date information about your
server model and other IBM server products at the following World Wide Web
address: http://www.ibm.com/eserver/xseries/.
Note: The information label containing the serial number, machine type, model
number, and agency marks for your server is located on the right side of the
server. Labels containing the serial number are also located on the back of
the server and at the bottom of the bezel.
For service, assistance, or additional information on the World Wide Web, see
“Getting help and technical assistance” on page 126.
© Copyright IBM Corp. 2002
1
Features and specifications
The following table provides a summary of the features and specifications for your
xSeries 342 server.
Table 1. Features and Specifications
Microprocessor:
®
®
v Intel Pentium III
v 256 or 512 KB Level-2 cache
v Supports up to two microprocessors
Memory:
v Maximum: 4 GB
v Type: ECC, SDRAM, PC133,
registered DIMMs
v Four slots (two-way interleaved)
Size (rack model 3U):
v Height: 128 mm (5 in.)
v Depth: 695 mm (27.3 in.)
v Width: 440 mm (17.3 in.)
v Weight: 21.3 to 29.5 Kg (47 to 65
lb) depending upon configuration
PCI expansion slots:
v One 33 MHz/32-bit
v Two 33 MHz/64-bit
v Two 66 MHz/64-bit
Integrated functions:
v Dual channel Ultra160 SCSI
controller
v One 10BASE-T, 100BASE-TX,
100BASE-FX, Intel Ethernet
™
controller with Alert on LAN and
®
Wake on LAN support
v Two serial ports
v Two Universal Serial Bus ports
v Keyboard port
v Mouse port
v Video port
v Integrated System Management
(ISM) Processor
– Two ISM (RJ-45) connectors
– One system management Serial
C port
Hot-swap power supplies:
Acoustical noise emissions:
270 Watt (115-230 V ac)
v Sound power, idling (open bay):
6.6 bel maximum
Drives standard:
v Diskette: 1.44 MB
v CD-ROM: 24X IDE
Expansion bays:
v Hot-swap: Three slim high
v Non-hot-swap: Two 5.25-inch,
replaceable with a three slim-high
hot-swap drive expansion option
v Minimum: One
v Maximum: Two - the second power
supply provides redundant power
Video:
v S3 video controller
v Compatible with SVGA and VGA
v 8 MB video memory
v Sound power, operating: 6.8 bel
maximum
v Sound pressure, operating: 53 dBa
maximum
Redundant cooling:
Three hot-swap fans
Environment:
v Air temperature:
– Server on: 10° to 35° C (50° to
95° F). Altitude: 0 to 914 m
(2998 ft)
– Server on: 10° to 32° C (50° to
89.6° F). Altitude: 914 m (2998
ft) to 2133 m (6998 ft)
– Server off: 10° to 43° C (50° to
109.4° F). Maximum altitude:
2133 m (6998 ft)
v Humidity:
– Server on: 8% to 80%
– Server off: 8% to 80%
Heat output:
Approximate heat output in British
thermal units (Btu) per hour
v Minimum configuration: 375 Btu
(110 watts)
v Maximum configuration: 1300 Btu
(380 watts)
Electrical input:
v Sine-wave input (50-60 Hz)
required
v Input voltage low range:
– Minimum: 100 V ac
– Maximum: 127 V ac
v Input voltage high range:
– Minimum: 200 V ac
– Maximum: 240 V ac
v Input kilovolt-amperes (kVA)
approximately:
– Minimum: 0.08 kVA (0.076 kW)
*KB equals approximately 1000 bytes. MB equals approximately 1000000 bytes. GB
equals approximately 1000000000 bytes.
2
IBM xSeries 342: User’s Reference
Notices and statements used in this book
The caution and danger statements also appear in the multilingual Safety
Information book provided on the IBM xSeries Documentation CD that comes with
your xSeries product. Each statement is numbered for easy reference to the
corresponding statements in the safety book.
The following types of notices and statements are used in this book:
v Note: These notices provide important tips, guidance, or advice.
v Important: These notices provide information or advice that might help you
avoid inconvenient or problem situations.
v Attention: These notices indicate possible damage to programs, devices, or data.
An attention notice is placed just before the instruction or situation in which
damage could occur.
v Caution: These statements indicate situations that can be potentially hazardous
to you. A caution statement is placed just before the description of a potentially
hazardous procedure step or situation.
v Danger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.
What your IBM xSeries 342 offers
The xSeries 342 server is designed to be cost-effective, powerful, and flexible. Your
server offers:
v Impressive performance using an innovative approach to SMP
Your server supports up to two Intel Pentium III microprocessors. Your server
comes with one microprocessor installed; you can install an additional
microprocessor to enhance performance and provide SMP capability.
v Large data-storage and hot-swap capabilities
All models of the server support up to three hot-swap hard disk drives. This
hot-swap feature enables you to remove and replace hard disk drives without
turning off the server. The xSeries 3-Pack Ultra160 Hot-Swap Expansion Kit
option is available to add three additional drive bays.
v Optional PCI adapters
Your server uses peripheral component interconnect (PCI) bus architecture to
provide compatibility with a wide range of existing hardware devices and
software applications. Your server supports up to five PCI adapters in the
expansion slots on the system board.
v Redundant cooling capability
The redundant cooling capability of the hot-swap fans in your server allows
continued operation if one of the fans fails. You can also replace a failing
hot-swap fan without turning off the server.
v Optional redundant power capability
You can install an additional 270-watt power supply in your server to provide
redundant power for your server. The Power Non-Redundant (NON) light
emitting diode (LED) in the group of diagnostic LEDs on the system board is lit
when the power load is 270 watts or greater with two power supplies installed.
Chapter 1. Introducing the IBM xSeries 342
3
v Large system memory
The memory bus in your server supports up to 4 GB (GB equals approximately 1
000 000 000 bytes) of two-way interleaved system memory. The memory
controller provides error correcting code (ECC) support for up to four industry
standard PC133, 3.3 V, 168-pin, 8-byte, registered, synchronous-dynamic-random
access memory (SDRAM) dual inline memory modules (DIMMs).
v Integrated System Management (ISM) Processor
The IBM Integrated System Management Processor provides environmental
monitoring for your server. This system environmental monitor supports the
Automatic Server Restart (ASR) feature, and it can issue system alerts using the
Alert on LAN features of the integrated Ethernet controller. Future firmware
code releases for the Integrated System Management Processor will support
additional functions and features. These features will include dial-in support
using the dedicated system management serial port C, alert forwarding through
the integrated system management (ISM) connectors, error logging, support for
communication between the Integrated System Management Processor and more
robust IBM system management adapters and controllers.
v Integrated network environment support
Your server comes with an Ethernet controller on the system board. This
Ethernet controller has an interface for connecting to 10-MBps or 100-MBps
networks. The server automatically selects between 10BASE-T and 100BASE-TX.
The controller provides full-duplex (FDX) capability, which allows simultaneous
transmission and reception of data on the Ethernet local area network (LAN).
v Redundant network-interface card
The addition of an optional, redundant network interface card (NIC) provides a
failover capability to a redundant Ethernet connection. If a problem occurs with
the primary Ethernet connection, all Ethernet traffic associated with this primary
connection is automatically switched to the redundant NIC. This switching
occurs without data loss and without user intervention.
v Optional digital linear tape drive
The addition of an optional digital linear tape drive (DLT) allows quick backup
of large amounts of data.
™
v IBM ServerGuide CDs
The ServerGuide CDs included with your server provide programs to help you
set up your server and install the network operating system (NOS). The
ServerGuide program detects the hardware options installed, and provides the
correct configuration programs and device drivers. In addition, the ServerGuide
CDs include a variety of application programs for your server. See Chapter 4,
“Using the ServerGuide CDs” on page 21 for more information.
Reliability, availability, and serviceability features
Three of the most important features in server design are reliability, availability,
and serviceability (RAS). These factors help to ensure the integrity of the data
stored on your server; that your server is available when you want to use it; and
that should a failure occur, you can easily diagnose and repair the failure with
minimal inconvenience.
The following is an abbreviated list of the RAS features that your server supports.
v Menu-driven setup, system configuration, RAID configuration, and diagnostic
programs
v Power-on self-test (POST)
v ROM resident diagnostics
4
IBM xSeries 342: User’s Reference
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Integrated System Management Processor
Predictive failure alerts
Power and temperature monitoring
Microprocessor built-in self-test (BIST), internal error signal monitoring,
configuration checking, CPU/VRM failure identification through Light Path
Diagnostics technology
™
Diagnostic support of ServeRAID adapters and Ethernet adapters
Cable detection
Hot-swap drive bays
Error codes and messages
System error logging
Upgradable BIOS, diagnostics, and system management code
Automatic restart after a power failure
Parity checking on the SCSI and PCI buses
Error checking and correcting (ECC) memory
Redundant hot-swap power supply option
Redundant hot-swap cooling
Redundant Ethernet capabilities (with optional adapter)
Vital product data (VPD) on processor complex, system board, power backplane,
SCSI backplane, and each power supply
Operator information panel and group of diagnostic LEDs on the system board
Remind button to temporarily turn off LEDs for nonvital alerts
Customer support center 24 hours per day, 7 days a week1
Server controls and indicators
The following illustration shows the controls and indicators on the front of your
server.
Note: The illustrations in this document might differ slightly from your hardware.
System power light (green)
Power-control-button shield (if installed)
Power control button
Reset button
Operator information panel
Serial number
Hard disk drive activity light (green)
Hard disk drive status light (amber)
System power light: When this green light is on, system power is present in the
server. When this light flashes, the server is in standby mode (the system power
supply is turned off and ac current is present). When this light is off, either a
power supply, ac power, or a light has failed.
Attention: If this light is off, it does not mean there is no electrical current
present in the server. The light might be burned out. To remove all electrical
current from the server, you must unplug the server power cords from the
electrical outlets or from the UPS.
1. Service availability will vary by country. Response time will vary depending on the number and nature of incoming calls.
Chapter 1. Introducing the IBM xSeries 342
5
Power-control button shield: You can install this circular disk over the
power-control button to prevent accidental manual power-off. This disk is
provided with your server.
Power-control button: Press this button to manually turn the server on or off.
Reset button: Press this button to reset the server and run the power-on self-test
(POST).
Operator information panel: The lights on this panel give status information for
your server. See “Operator information panel” on page 7 for more information.
Hard disk drive status light: Each of the hot-swap drives has a hard disk drive
status light. When this amber light is on continuously, the drive has failed.
If a ServeRAID adapter is installed and this light flashes slowly (one flash per
second), the drive is being rebuilt. When the light flashes rapidly (three flashes per
second), the controller is identifying the drive.
Hard disk drive activity light: Each of the hot-swap drives has a hard disk drive
activity light. When this green light is flashing, the controller is accessing the drive.
AC power
LED (green)
DC power
LED (green)
AC power light: This green light on the power supply (behind the bezel) provides
status information about the power supply. During normal operation, both the ac
and dc power lights are on. For any other combination of lights, see
“Power-supply LEDs” on page 106.
DC power light: This green light on the power supply (behind the bezel) provides
status information about the power supply. During normal operation, both the ac
and dc power lights are on. For any other combination of lights, see
“Power-supply LEDs” on page 106.
6
IBM xSeries 342: User’s Reference
Operator information panel
The following illustration shows the lights on the operator information panel on
the front of the server. (See “Server controls and indicators” on page 5 for the
location of the operator information panel.)
Note: The illustrations in this document might differ slightly from your hardware.
SCSI Hard
Drive Activity
Light (green)
Ethernet Link
Status Light
(green)
TX
RX
Ethernet
Transmit/
Receive
Activity Light
(green)
LINK
OK
Information
Light (amber)
System
Error
Light (amber)
SCSI hard disk drive activity light: This green light is on when there is activity on
a hard disk drive.
Ethernet transmit/receive activity light: When this green light is on, there is
transmit or receive activity to or from the server. This light stays on even if the
server power is turned off.
Ethernet link status light: This green LED lights when there is an active
connection on the Ethernet port during typical operation, when the system is
powered off the LED remains green.
Information light: This amber light is on when the information log contains
information about certain conditions in your server that might affect performance.
System error light: This amber light is lit when a system error occurs. An LED on
the diagnostic LED panel will also be on to further isolate the error.
See “Diagnostics panel” on page 107 for more information on the diagnostics panel.
Turning on the server
After you plug the power cord of your server into the power supply and an
electrical outlet, the server can be started in any of the following ways:
v You can press the power-control button on the front of the server to start the
server.
v If the server is turned on and a power failure occurs, the server will start
automatically when power is restored.
v If ac power is present, the system is off, and the Wake on LAN feature is
enabled, the system can be turned on by a network wake-up frame from the
onboard Intel Ethernet controller.
v If ac power is present, the system is off, and the system is connected to an ASM
interconnect network, which contains at least one system with an optional
Remote Supervisor Adapter installed, the system can be turned on from the
Remote Supervisor Adapter user interface.
Chapter 1. Introducing the IBM xSeries 342
7
v If ac power is present, the system is off, and an optional Remote Supervisor
Adapter is installed in the system, the system can be turned on from the Remote
Supervisor Adapter user interface.
Turning off the server
Statement 5:
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current from
the device, ensure that all power cords are disconnected from the power source.
2
1
You can turn off the server in any of the following ways:
v You can press the power-control button on the front of the server. This starts an
orderly shutdown of the operating system, if this feature is supported by your
operating system.
Note: After turning off the server, wait at least 5 seconds before you press the
power-control button to turn on the server again.
v You might need to press and hold the power-control button for more than 4
seconds to cause an immediate shutdown of the server and to force the power
off. You can use this feature if the operating system stops functioning.
v You can disconnect the server power cords from the electrical outlets to shut off
all power to the server.
Note: After disconnecting the power cords, wait approximately 15 seconds for
your system to stop running. Watch for the power-on light to stop
blinking.
v If the system was turned on by the Wake on LAN feature, you can turn it off by
either a software routine or by the fail-safe, power-down counter.
v The system environment monitor subsystem can turn off the server.
8
IBM xSeries 342: User’s Reference
Chapter 2. Arranging your workspace
To get the most from your server, arrange both the equipment you use and your
work area to suit your needs and the kind of work you do. Your comfort is of
foremost importance, but light sources, air circulation, and the location of electrical
outlets also can affect the way you arrange your workspace.
Comfort
Although no single working position is ideal for everyone, here are a few
guidelines to help you find a position that suits you best.
Sitting in the same position for a long time can cause fatigue. A good chair can
make a big difference. The backrest and seat should adjust independently and
provide good support. The seat should have a curved front to relieve pressure on
the thighs. Adjust the seat so that your thighs are parallel to the floor and your
feet are either flat on the floor or on a footrest.
When using the keyboard, keep your forearms parallel to the floor and your wrists
in a neutral, comfortable position. Try to keep a light touch on the keyboard and
your hands and fingers relaxed. You can change the angle of the keyboard for
maximum comfort by adjusting the position of the keyboard feet.
Adjust the monitor so the top of the screen is at, or slightly below, eye level. Place
the monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to 24 in.),
and position it so you can view it without having to twist your body. Also position
other equipment you use regularly, such as the telephone or a mouse, within easy
reach.
Glare and lighting
Position the monitor to minimize glare and reflections from overhead lights,
windows, and other light sources. Even reflected light from shiny surfaces can
cause annoying reflections on your monitor screen. Place the monitor at right
angles to windows and other light sources, when possible. Reduce overhead
lighting, if necessary, by turning off lights or using lower wattage bulbs. If you
install the monitor near a window, use curtains or blinds to block the sunlight. You
might have to adjust the Brightness and Contrast controls on the monitor as the
room lighting changes throughout the day.
Where it is impossible to avoid reflections or to adjust the lighting, an antiglare
filter placed over the screen might be helpful. However, these filters might affect
the clarity of the image on the screen; try them only after you have tried all other
methods of reducing glare.
Dust buildup compounds problems that are associated with glare. Remember to
clean your monitor screen periodically using a soft cloth that is moistened with a
nonabrasive liquid glass cleaner.
© Copyright IBM Corp. 2002
9
Air circulation
Your server and monitor produce heat. Your server has one or more fans that pull
in fresh air and force out hot air. The monitor lets hot air escape through vents.
Blocking the air vents can cause overheating, which might result in a malfunction
or damage. Place the server and monitor so that nothing blocks the air vents;
usually, 15 cm (6 inches) of air space is sufficient. Also, make sure that the vented
air is not blowing on someone else.
Electrical outlets and cable lengths
The location of electrical outlets and the length of power cords and cables that
connect to the monitor, printer, and other devices might determine the final
placement of your server.
When arranging your workspace:
v Avoid the use of extension cords. When possible, plug the server power cords
directly into electrical outlets.
v Keep power cords and cables neatly routed away from walkways and other
areas where they might get kicked accidentally.
For more information about power cords, refer to the power cord information in
this on-line publication.
10
IBM xSeries 342: User’s Reference
Chapter 3. Configuring your server
The following configuration programs are provided with your server:
v Configuration/Setup Utility
This program is part of the basic input/output system (BIOS) code that comes with
your server. You can use this program to configure serial port assignments,
change interrupt request (IRQ) settings, change the drive startup sequence, set
the date and time, and set passwords. See “Using the Configuration/Setup
Utility program” for more information.
v SCSISelect Utility
With the built-in SCSISelect Utility program, you can configure the devices
attached to the integrated SCSI controller. See “Using the SCSISelect utility
program” on page 17 for more information.
v PXE Boot Agent Utility
The Preboot eXecution Environment (PXE) Boot Agent Utility program is part of
the BIOS code that comes with your server. You can use this program to change
network startup (boot) protocols and startup (boot) order, to select operating
system wake-up support, and to set menu wait times. See “Using the PXE Boot
Agent Utility program” on page 19 for more information.
Attention: The network setup protocols and startup order options are not
supported on this product.
v ServerGuide CDs
The ServerGuide CDs include software setup and installation tools specifically
designed for IBM xSeries servers. You can use these CDs during the initial
installation of your server to configure the server hardware and simplify your
network operating system installation. The ServerGuide CDs also contain a
collection of application programs, which you can install after your server is up
and running. See Chapter 4, “Using the ServerGuide CDs” on page 21 for more
detailed information.
v ServeRAID programs
The ServeRAID programs come with the optional ServeRAID adapters and with
server models that have a ServeRAID adapter preinstalled. If your server has a
ServeRAID adapter installed, you must use the ServeRAID configuration
program to define and configure your disk-array subsystem before you install
your operating system. Refer to the ServeRAID documentation provided on the
IBM xSeries Documentation CD for more information.
Using the Configuration/Setup Utility program
This section provides the instructions needed to start the Configuration/Setup
Utility program and descriptions of the menu choices available.
Starting the Configuration/Setup Utility program
To start the Configuration/Setup Utility program:
1. Turn on the server and watch the monitor screen.
2. When the message Press F1 for Configuration/Setup appears, press F1.
3. Follow the instructions that appear on the screen.
© Copyright IBM Corp. 2002
11
Choices available from the Configuration/Setup main menu
From the Configuration/Setup Utility main menu, you can select settings that you
want to change. The Configuration/Setup Utility main menu is similar to the
following:
IBM Server Setup - © Copyright IBM Corporation 2001
Configuration/Setup Utility
· System Summary
· System Information
· Product Data
· Devices and I/O Ports
· Date and Time
· System Security
· Start Options
· Advanced Setup
· Error Logs
Save Settings
Restore Settings
Load Default Settings
Exit Setup
<F1> Help
<Esc> Exit
< ­ > <¯ > Move
<Enter> Select
Notes:
1. You can press F1 to display Help information for a selected menu item.
2. Some menu choices might differ depending on the types of passwords set for
your system and IBM system management adapters, or in the version of BIOS
code installed on your server.
Descriptions of the choices available from the main menu are as follows:
v System Summary
Select this choice to display configuration information. This includes the type
and speed of the microprocessors and the amount of memory installed.
Changes that you make to configuration settings appear on this summary
screen. You cannot edit the fields.
v System Information
Select this choice to display information about your server. Changes that you
make on other menus might appear on this summary screen. You cannot edit
any fields.
12
IBM xSeries 342: User’s Reference
– System Card Data
Select this choice to view vital product data (VPD) for some server
components.
v Product Data
Select this choice to view system information, such as the machine type and
model, the server serial number, and the revision level or issue date of the BIOS
code stored in the flash electrically erasable programmable ROM (EEPROM).
v Devices and I/O Ports
Select this choice to view or change the assignments for devices and
input/output ports.
v Date and Time
Select this choice to set the system date and time when the server is started.
The system time is in a 24-hour format: hour:minute:second.
v System Security
Select this choice to set passwords or the Remote Control Security settings. You
can implement two levels of password protection:
– Power-on Password
Select this choice to set or change a power-on password. See “Using
passwords” on page 15 for more information.
– Remote Control Security Settings
Use this option to set the password for remote access to the server. You can
set the number of failed logins before the server cuts off access.
v Start Options
Select this choice to view or change the start options. This choice appears only
on the full Configuration/Setup Utility main menu. Start options takes effect
when you start your server.
You can select keyboard operating characteristics, such as the keyboard speed.
You also can specify whether the keyboard number lock starts on or off. You
also can enable the server to run without a diskette drive, monitor, or keyboard.
– Server Startup Sequence
The server uses a startup sequence to determine the device from which the
operating system loads. For example, you can define a startup sequence that
checks for a startable diskette in the diskette drive, then checks the hard disk
drive in bay 1, and then checks a network adapter.
– Wake on LAN
If you have the appropriate Wake on LAN software installed and enabled, the
server uses the alternative startup sequence instead of the primary startup
sequence. The default Wake on LAN setting is Disabled.
You can select the order in which the devices are started at the Boot Priority
option. The default setting is PCI slots, which allocates memory in the
following order:
1. Integrated Video Controller
2. PXE Boot Agent Utility
3. PCI Slot 1
4. PCI Slot 2
5. PCI Slot 3
6. PCI Slot 4
7. PCI Slot 5
Chapter 3. Configuring your server
13
8. Integrated SCSI Controller
If you select the Onboard SCSI setting, the server allocates memory in the
following order:
1. Integrated Video Controller
2. PXE Boot Agent Utility
3. Integrated SCSI Controller
4.
5.
6.
7.
8.
PCI
PCI
PCI
PCI
PCI
Slot
Slot
Slot
Slot
Slot
1
2
3
4
5
When the server is powered on, a limited amount of memory is allocated for
PCI devices during POST. If the memory resources are exhausted during POST,
you receive a 00180100 POST error message. Changing the boot priority can
change the sequence of memory resources allocation, resulting in the 00180100
POST error message. For more information on the 00180100 POST error message,
see page 90.
You canals select which PCI SCSI adapter is given boot precedence. The first
drive that is attached to the selected adapter will be assigned drive number 80L
and the operating system will start from that drive. The default for boot
precedence is Disabled. The range of choices depends upon the number of PCI
SCSI adapters installed in the server. You can enabled a virus-detection test that
checks for changes in the mast boot record at startup. You can also choose to run
POST in the enhanced mode or the quick mode.
v Advanced Setup
Select this choice to change values for advanced hardware features, such as
cache control, and PCI configuration.
A warning message appears above the choices on this menu to alert you that the
system might malfunction if these options are configured incorrectly. Follow the
instructions on the screen carefully.
– Core Chipset Control
Select this choice to modify settings that control features of the core chip set
on the system board.
Attention: Do not make changes here unless directed to do so by an IBM
authorized service representative.
– System Partition Visibility
Select this choice to choose whether the System Partition is visible or hidden.
– Memory Settings
Select this choice to manually disable or enable a bank of memory.
If a memory error is detected during POST or memory configuration, the
server can automatically disable the failing memory bank and continue
operating with reduced memory capacity. If this occurs, you must manually
enable the memory bank after the problem is corrected. Select Memory
Settings from the Advanced Setup menu, use the arrow keys to highlight the
bank that you want to enable; then, use the arrow keys to select Enable.
– CPU Options
Select this choice to set the system cache type for all microprocessors.
– PCI BUS Control
14
IBM xSeries 342: User’s Reference
Select this choice to view and identify system resources used by PCI devices.
PCI devices automatically communicate with the server configuration
information. This usually results in automatic configuration of a PCI device.
Attention: You must use the menu selections to save custom settings for the
PCI Slot/Device Information choice. The save, restore and load default
settings choices on the main menu of the Configuration/Setup Utility do not
save the PCI Slot/Device Information settings.
After making changes, select:
- PCI MLT to save the changes and return to the Advanced Setup menu.
- PCI Interrupt Routing to ignore the changes, restore the previous settings,
and return to the Advanced Setup menu.
v Error Logs
Select this choice to view or clear error logs.
– Select POST Error Log to view the three most recent error codes and
messages that the system generated during POST. You can also select Clear
error logs to clear the contents of this log. Press Esc to exit without clearing
the error logs.
v Save Settings
Select this choice to save your customized settings.
v Restore Settings
Select this choice to delete your changes and restore the previous settings.
v Load Default Settings
Select this choice to cancel your changes and restore the factory settings.
v Exit Setup
If you have made any changes, the program will prompt you to save the
changes or exit without saving the changes.
Using passwords
After you select System Security, you can set a power-on password or remote
access password. After you select this choice, you can implement the protection
level for the power-on password.
Power-on password
After you set a power-on password, you can enable the unattended-start mode.
This locks the keyboard and mouse, but allows the system to start the operating
system. The keyboard and mouse remain locked until you enter the correct
password.
You can use any combination of up to seven characters (A–Z, a–z, and 0–9) for
your power-on password. Keep a record of your password in a secure place. If you
forget the power-on password, you can regain access to the server through one of
the following methods:
v Change the position of the password override switch as described in “Setting the
password override switch”.
v Remove the battery and then install the battery.
Setting the password override switch: The following illustration shows the
location of the password override switch, switch 6 of switch block 1, on the system
board.
Chapter 3. Configuring your server
15
Note: The illustrations in this document might differ slightly from your hardware.
SW1
ON
1 2 3 4 5 6 7 8
Password override switch
(switch 6 of switch block 1)
To set the password override switch:
1. Review the information in “Before you begin” on page 35.
2. Turn off the server and peripheral devices and disconnect all external cables
and power cords; then, remove the cover. See “Removing the cover and bezel”
on page 43.
3. Change the setting of the password override switch (switch 6 on switch block 1
on the system board) to the opposite side of the switch. This allows one
opportunity to enter the Setup Utility to change or delete the power-on
password.
4. Install the server cover and connect all external cables and power cords (see
“Installing the server cover and bezel” on page 66).
5. Turn on the server.
Note: You can now start the Configuration/Setup Utility program and set a
power-on password. Restart the server; then, press the F1 key to enter the
Setup Utility. Select System Security and change or delete the power-on
password. If the power-on password is not changed or deleted, the old
password will be reinstated the next time you start the server.
Remote-control security settings
Select this choice to set a remote-control password, which provides access to all
choices on the Configuration Setup Utility main menu. You can set the following
features:
v Set or read current system management adapter
v Set lockout threshold. Enter a number of failed login attempts. Once this number
is reached, the server locks up. You can also set the server to lock up if no
password is entered for a set number of minutes.
16
IBM xSeries 342: User’s Reference
Using the SCSISelect utility program
SCSISelect is a built-in, menu-driven configuration utility program that you can
use to:
v View the default SCSI IDs
v Locate and correct configuration conflicts
v Perform a low-level format on a SCSI hard disk
The following sections provide the instructions needed to start the SCSISelect
Utility and descriptions of the menu choices available.
Note: If your server has a RAID adapter installed, use the configuration method
supplied with the RAID adapter to view or change SCSI settings for devices
attached to the adapter.
Starting the SCSISelect utility program
To start the SCSISelect utility program:
1. Turn on the server.
2. When the <<< Press <CTRL><A> for SCSISelect™ Utility! >>> prompt
appears, press Ctrl+A.
3. When prompted, select either channel A or channel B.
4. Use the arrow keys to select a choice from the menu.
v Press Esc to return to the previous menu.
v Press the F5 key to switch between color and monochrome modes (if your
monitor permits).
5. Follow the instructions on the screen to change the settings of the selected
items; then, press Enter.
Chapter 3. Configuring your server
17
Choices available from the SCSISelect menu
The following choices appear on the SCSISelect Utility menu:
v Configure/View Host Adapter Settings
Select this choice to view or change the SCSI controller settings. To reset the
SCSI controller to its default values, press F6; then, follow the instructions that
appear on the screen.
You can view or change the following controller settings:
– Host Adapter SCSI ID
Select this choice to view the SCSI controller ID, normally 7.
– SCSI Parity Checking
Select this choice to view the assigned value of Enabled.
– Host Adapter SCSI Termination
Select this choice to view the assigned value of Enabled.
– Boot Device Options
Select this choice to configure startable device parameters. Before you can
make updates, you must know the ID of the device whose parameters you
want to configure.
– SCSI Device Configuration
Select this choice to configure SCSI device parameters. Before you can make
updates, you must know the ID of the device whose parameters you want to
configure.
Note: The Maximum Sync Transfer Rate represents the transfer rate for Ultra
SCSI devices.
- The transfer rate for Ultra160 SCSI LVD devices is 160.0 MBps.
- The transfer rate for Ultra2 SCSI LVD devices is 80.0 MBps.
- The transfer rate for Fast SCSI devices is 20.0 MBps.
– Advanced Configuration Options
Select this choice to view or change the settings for advanced configuration
options.
v SCSI Disk Utilities
Select this choice to view the SCSI IDs that are assigned to each device or to
format a SCSI device.
To use the utility program, select a drive from the list. Read the screens carefully
before making a selection.
Note: If you press Ctrl+A before the selected drives are ready, an Unexpected
SCSI Command Failure screen might appear. Restart the server and watch
the SCSISelect messages as each drive spins up. After the drive that you
want to view or format spins up, press Ctrl+A.
18
IBM xSeries 342: User’s Reference
Using the PXE Boot Agent Utility program
The PXE boot agent is a built-in, menu-driven configuration utility program that
comes with your server. Depending on your server model, you can:
v Select whether to display the setup prompt
v Set menu wait time
v Select operating-system wake-up support
Attention: The network startup protocols and startup order options are not
supported on this product
The following sections provide instructions for starting the PXE Boot Agent Utility
program and descriptions of the menu choices that are available.
Starting the PXE Boot Agent Utility program
To start the PXE Boot Agent Utility program:
1. Turn on the server.
2. When the Initializing Intel (R) Boot Agent Version X.X.XX PXE 2.0 Build
XXX (WfM 2.0) prompt appears, press Ctrl+S.
Note: By default you will have 2 seconds after the prompt appears on the
screen to press Ctrl+S.
3. Use the arrow keys or press Enter to select a choice from the menu.
v Press Esc to return to the previous menu.
v Press the F4 key to exit.
4. Follow the instructions on the screen to change the settings of the selected
items; then, press Enter.
Choices available from the PXE Boot Agent Utility menu
The following choices appear on the PXE Boot Agent Utility menu:
v Network Boot Protocol
PXE is the default value for this menu item.
Note: Do not change this value. There are no other network boot protocols
supported.
v Boot Order
Select this choice to change the order in which boot devices are queried.
– Try local drives first, and then network (default)
– Try network only
– Try local drives only
– Try network first, and then local drives
Attention: This option is not supported on this product. To change the boot
order, use the Configuration/Setup Utility program. See, “Using the
Configuration/Setup Utility program” on page 11 for more information.
v Show setup prompt
Select this choice to either display the PXE setup prompt or disable it. Disable is
the default setting.
When this choice is enabled, Press Ctrl+S to enter the setup menu will appear
on the screen under the initializing prompt.
Chapter 3. Configuring your server
19
v Setup time wait menu
Select this choice to set the amount of time (in seconds) that the system will
pause during initialization for a Ctrl+S input.
– 2 seconds (default)
– 3 seconds
– 5 seconds
– 8 seconds
v Legacy OS wake up support
Select this choice to enable or disable the legacy operating-system wake-up
support.
– Disabled (default)
– Enabled
Notes:
1. Use the default setting for Advanced Configuration and Power Interface (ACPI)
aware operating systems, such as Windows® 2000 and Windows NT®.
2. If your server is running a non-ACPI operating system, you must set this
selection to Enabled to use the Wake on LAN support.
3. When using a non-ACPI operating system, do not send a wake-up packet to
the server while it is turned on. If a wake-up packet has been sent while the
server is on and you are unable to turn the server off, see the ″Power″ section
in the “Troubleshooting charts” on page 112 for more information.
20
IBM xSeries 342: User’s Reference
Chapter 4. Using the ServerGuide CDs
The ServerGuide CDs include easy-to-use software setup and installation tools that
are specifically designed for your IBM server. The ServerGuide Setup and
Installation program detects the server model and hardware options that are
installed and uses that information during setup to configure the hardware. The
ServerGuide tools simplify NOS installations by providing updated device drivers,
and in some cases, installing them automatically.
If a newer version of the ServerGuide software is available, you can purchase an
update package. For details, see the ServerGuide Updates form that comes with
your server library, or go to the ServerGuide fulfillment Web site at
http://www.ibm.com/pc/coupon
The ServerGuide software has these features to make setup easier:
v An easy-to-use interface with online help
v Diskette-free setup, and configuration programs that are based on detected
hardware
v Performance Optimizer program, which easily tunes your server for your
environment
v A system BIOS update program, which updates the BIOS directly from the CD
v Device drivers that are provided for your server model and detected hardware
v NOS partition size and file-system type that are selectable during setup
v Powerful application programs and administration tools
© Copyright IBM Corp. 2002
21
Features at a glance
The following is a summary of ServerGuide features.
Note: Exact features and functions can vary with different versions of the
ServerGuide software. To learn more about the version that you have, start
the Setup and Installation CD and view the Online Overview.
Setup and Installation CD
Note: The ServerGuide program
requires a supported IBM server with
an enabled startable (bootable)
CD-ROM drive. Not all features are
supported on all models.
v Sets system date and time.
v Detects the ServeRAID adapter or
controller and runs the ServeRAID
configuration program.
v Updates the licensed internal code
(firmware) level without creating
diskettes.
v Checks the system BIOS and
microcode (firmware) levels of
supported options to determine
whether a later level is available
from the CD. You can perform
updates without the use of
diskettes.
v Provides the Performance
Optimizer program to easily tune
your server for your environment.
v Creates a System Partition on the
default drive. You can run
server-specific utility programs
after setup.
v Detects installed hardware options
and provides updated device
drivers for most adapters and
devices.
22
IBM xSeries 342: User’s Reference
Setup and Installation CD
(continued)
v Creates a Setup Replication Diskette
for replicating setup selections for
other servers of the same model.
v Provides diskette-free installation
for Microsoft® Windows® 2000,
Windows NT®, and NetWare
operating systems.
v Provides a replicated installation
path for multiple Windows 2000,
Windows NT Server 4.0, and
Windows Enterprise Edition, and
Red Hat Linux®.
v Includes an online README file
with links to tips for your
hard-ware and NOS installation.
Note: Installation requires your NOS
CD.
System Updates and Applications CD
v Creates diagnostic, RAID, device
driver, and other support diskettes
from the CD; or with an Internet
connection, you can check for an
update from a dedicated IBM file
transfer protocol (FTP) server.
v Installs some updates without
requiring diskettes. Where
applicable, you can run executable
files directly from the CD or unzip
files to any drive on your server or
another server on your network.
System Updates and Applications CD
(continued)
v Includes a vast library of fully
tested device drivers for your
server.
v Includes a search function to help
you locate updates by title or
keywords.
v Installs powerful applications
directly from the CD. See the CD
label for a current list of
applications.
Setup and configuration overview
When you use the Setup and Installation CD, you do not need setup diskettes. You
can use the CD to configure any supported IBM server model. The setup program
checks your system BIOS, service processors, and other system hardware to
determine if system updates are available. The setup program provides a list of
tasks that are required to set up your server model. On RAID servers, you can run
the ServeRAID Manager program to create logical drives.
Note: Exact features and functions can vary with different versions of the
ServerGuide software.
When you start the Setup and Installation CD, the following happens:
v You are prompted for your language, country, and keyboard layout. (This
information is stored and later passed on to the NOS installation program.)
v ServerGuide displays choices for running the configuration programs. For
example:
– The Express Configuration method runs the required programs for your
server, based on the hardware that is detected.
– The Custom Configuration method displays all programs that are available
for your server, and you decide which programs to run.
– The Replicated Configuration method provides the option of duplicating your
setup selections to other servers that are the same model.
v If you select the Custom Configuration method, the following programs are
optional. If you select the Express Configuration method, some or all of these
programs are run, depending on the hardware that is detected.
– The Set Date and Time feature is provided so that you do not have to use the
Configuration/Setup Utility program to access these settings.
– The Clear Hard Disks program is provided so you can delete all partitions on
all hard disk drives. If the server has a ServeRAID adapter installed, you can
select to restore the configuration on the ServeRAID adapter to the factory
default settings.
– ServerGuide checks the server BIOS and microcode (firmware) levels for
supported options and then checks the CD for a newer level. CD content can
be newer than the hardware. ServerGuide can perform a flash update of the
BIOS and supported microcode (firmware) options without the use of
diskettes.
– The ServeRAID configuration program starts, leading you through the entire
configuration process.
– The Performance Optimizer program easily tunes your server for your
environment.
– ServerGuide creates a System Partition on the default drive.
v ServerGuide displays a confirmation summary, so that you will know when you
have completed all the required tasks. Then, you are ready to install your NOS.
Notes:
1. Plug and Play adapters are configured automatically. Non-Plug and Play
adapters or non-IBM adapters might require switch settings, additional device
drivers, and installation after the NOS is installed. See the documentation that
comes with the adapter.
2. Diagnostics for your server come in BIOS or on a separate diagnostics CD.
Chapter 4. Using the ServerGuide CDs
23
System Partition
ServerGuide creates a 50 MB System Partition on the default drive. The System
Partition contains server-specific utility programs such as service processor disk
operating system (DOS) utilities, system diagnostics, flash BIOS updates, and other
programs.
Note: Programs in the System Partition vary by server model, and not all server
models run utility programs from the System Partition. To determine which
ones do, start the Setup and Installation CD and view the online Overview.
After setup is complete, you can access programs in the System Partition by
restarting the server and pressing Alt+F1 when the prompt is displayed. The
System Partition menu displays the programs that are available on your server
model.
Typical NOS installation
You can use ServerGuide to shorten your installation time. ServerGuide provides
the necessary device drivers, based on the hardware that you have and the NOS
that you are installing. The following is a brief explanation of a typical
ServerGuide NOS installation.
Note: Exact features and functions can vary with different versions of the
ServerGuide software
v After you have completed the setup process, the operating system installation
program starts. (You will need your copy of the NOS CD to complete the
installation.)
v ServerGuide stores information about the server model, service processor, hard
disk controllers, and network adapters. It then checks the CD for newer device
drivers. This information is stored and then passed to the NOS installation
program.
v With some NOS installations, you can create a NOS Replication Diskette for
setting up additional servers. The diskette will contain the Internet protocol (IP)
address, server name, and other selections.
v ServerGuide presents NOS partition options that are based on your NOS
selection and the installed hard disk drives.
v If you are installing the NOS from diskette, ServerGuide displays the required
diskettes that you must create, and the optional diskettes that you might want to
create. The diskettes that you can create are the device driver diskettes for the
installed adapters or controllers.
ServerGuide prompts you to insert your NOS CD and restart the server. At this
point, the installation program for the NOS (for example, Microsoft Windows 2000)
takes control to complete the installation.
Setting up or updating multiple servers
You can use ServerGuide to create diskettes that help you set up or update
multiple servers. You can modify information on the diskettes as you use them to
set up or update other servers.
Note: Availability and function can vary by server model and by the hardware
that is installed.
24
IBM xSeries 342: User’s Reference
You can create a Setup Replication Diskette, which contains your hardware
configuration selections. Use this diskette to replicate selections to other servers
that are of the same model.
You can create a NOS Replication Diskette, which contains your server name,
domain name, and other information that you need to complete multiple
installations. This feature supports systems running Windows 2000, Windows NT
Server 4.0, and Red Hat Linux.
Installing your NOS without ServerGuide
If you have already configured the server hardware and you decide not to use
ServerGuide to install your NOS, download the latest NOS installation instructions:
1. Go to http://www.ibm.com/pc/support
2. Click Servers.
3. From the Family field, select your server model.
4. Click OS installation. The available installation instructions are listed.
Additional programs included with ServerGuide
As a convenience, ServerGuide comes with additional software to assist you with
the server installation.
A variety of powerful applications are included with ServerGuide. Offerings can
vary with the different versions of the ServerGuide software. Check the application
CD labels for a list of applications, or start the Setup and Installation CD and view
the online Overview.
Error symptoms
This section provides ServerGuide error symptoms and probable solutions.
Setup and
Installation CD
Action
Setup and
Installation CD will
not start.
v Ensure that the system is a supported server model with a startable
(bootable) CD-ROM drive.
v If the startup (boot) sequence settings have been altered, be sure
that the CD-ROM is first in the startup sequence.
v If more than one CD-ROM drive is installed, be sure that only one
drive is set as the primary drive. Start the CD from the primary
drive.
ServeRAID
program cannot
view all installed
drives or cannot
install NOS.
v Ensure that there are no duplicate SCSI IDs or IRQ assignments.
v Ensure that the hard disk drive is connected properly.
Free up more space on the hard disk.
The operating
system installation
program
continuously loops.
Ensure that the NOS CD is supported by ServerGuide. See the Setup
ServerGuide will
not start your NOS and Installation CD label for a list of supported NOS versions.
CD.
Chapter 4. Using the ServerGuide CDs
25
26
Setup and
Installation CD
Action
Cannot install
NOS.
Ensure that the NOS is supported on your server. If the NOS is
supported, either there is no logical drive defined (ServeRAID
systems) or the ServerGuide System Partition is not present. Run the
ServerGuide setup and configuration program and ensure that the
setup is complete.
System Updates
and Applications
CD
Action
Get “time out” or
“Unknown host”
errors.
Ensure that you have access to the Internet through FTP directly.
IBM xSeries 342: User’s Reference
Chapter 5. Installing Options
This chapter provides instructions to add options to your server. Some
option-removal instructions are provided, in case you need to remove one option
to install another.
Major components of the xSeries 342 server
The orange color on components and labels in your server identifies hot-swap
components. You can install or remove hot-swap components while the system is
running, provided that your system is configured to support this function. For
complete information about installing or removing a hot-swap component, see the
detailed information in this chapter.
The blue color on components and labels indicates touch points where a
component can be gripped, a latch moved, and so on.
The following illustration shows the locations of major components in your server.
Note: The illustrations in this document might differ slightly from your hardware.
Hot-swap fan
Air baffle
Memory module
Fan sink
Microprocessor
Filler panel for
drive bay
Terminator card
System board
Hot-swap hard
disk drive
Hot-swap
power supply
Filler panel for device bay
Filler panel for
power supply bay
© Copyright IBM Corp. 2002
27
System board
The illustrations in the following sections show the connectors, switches, and LEDs
on the system board.
System board option connectors
The following illustration identifies system-board connectors for user-installable
options.
Note: The illustrations in this document might differ slightly from your hardware.
Microprocessor 1
(U68)
VRM 1 connector (J37)
DIMM 4 (J4)
Microprocessor 2
(U69)
DIMM 3 (J3)
DIMM 2 (J2)
DIMM 1 (J1)
PCI Slot 1
32-bit (J44)
PCI Slot 2
64-bit (J41)
PCI Slot 3
64-bit (J42)
Battery
(BH1)
PCI Slot 4
64-bit (J29)
PCI Slot 5
64-bit (J30)
28
IBM xSeries 342: User’s Reference
VRM 2 connector (J38)
System board internal cable connectors
The following illustration shows internal cable connectors on the system board.
Note: The illustrations in this document might differ slightly from your hardware.
Fan 3
(J26)
Main power
connector (J19)
On/Off Reset
button connector
Power backplane
signal connector (J43)
Fan 1
(J28)
Operator
information
panel
(J39)
CPU1 Fan sink
connector (J46)
DASD I2C
connector (J9)
CPU2 Fan sink
connector (J45)
Fan 2
(J48)
IDE
(J40)
SCSI A
connector
(J24)
Diskette
(J18)
System management
connector (J54)
SCSI B
connector
(J25)
Chapter 5. Installing Options
29
System board external port connectors
The following illustration shows the external port connectors on the system board.
Note: The illustrations in this document might differ slightly from your hardware.
Serial ports
(J20)
Mouse/keyboard
ports
(J8)
Ethernet port
(J6)
USB ports
(J5)
ISM ports
(J50)
System
Management port
(J52)
Video port
(J36)
Future releases of the Integrated System Management (ISM) firmware code will
enable the Integrated System Management processor to send or forward alerts to
IBM system management adapters using the ISM ports.
30
IBM xSeries 342: User’s Reference
System board switches and jumpers
The following illustration identifies the switches and jumpers on the system board.
Note: The illustrations in this document might differ slightly from your hardware.
System board
Switch block (SW1)
SW1
ON
1 2 3 4 5 6 7 8
Flash boot block
recovery jumper (J16)
Note: Any jumper blocks on the system board that are not shown in the
illustration are reserved.
System board jumper blocks
For typical operation of the system, no jumpers should be installed on any of the
jumper blocks. See “Recovering BIOS code” on page 110 for information about the
boot block jumper.
Flash boot block recovery jumper
If the BIOS has become damaged, such as from a power failure during a flash
update, you can recover the BIOS using the boot block jumper and a BIOS flash
diskette. See “Recovering BIOS code” on page 110 for information about the boot
block jumper.
System board switch block
The switch block contains microswitches 1 through 8. As shown in this illustration,
switch 1 is at the top of the switch block and switch 8 is at the bottom. The Off
position for each switch is on the side nearer the microprocessor socket.
Chapter 5. Installing Options
31
The following table describes each switch.
Table 2. Switches 1-8
Switch number
1 through 4
5
Description
Reserved.
Clock frequency selection.
Switch 5 should always be set to Off to optimize system performance.
Setting switch 5 to On greatly reduces system performance.
6
Password override.
Change the setting of the password override switch (switch 6 on switch
block 1 on the system board) to the opposite side of the switch. This
allows one opportunity to enter the Setup Utility to change or delete
the power-on password.
7
Reserved. The default setting is Off.
8
Power-on override.
When On, overrides the power-on switch and forces power-on mode.
The system will always start without the use of the power-on switch.
The default setting is Off (disabled).
Note: When the power-on switch is set to the On position, you cannot
power down from the front panel.
32
IBM xSeries 342: User’s Reference
System board LED locations
The following illustration identifies LEDs on the system board. You might need to
refer to this figure when solving problems with the server.
Note: The illustrations in this document might differ slightly from your hardware.
DIMM 4 error LED
(CR15)
VRM 1 error LED
(CR19)
DIMM 3 error LED
(CR14)
DIMM 2 error LED
(CR17)
DIMM 1 error LED
(CR16)
Microprocessor 1
error LED (CR13)
Fan sink 1 LED
(CR78)
Microprocessor 2
error LED (CR20)
Fan sink 2 LED
(CR79)
VRM 2 error LED
(CR18)
Light path
diagnostics panel
Remind button
Integrated system
management processor
LED (CR70)
Note: The power-on LED is lit when system power is present in the server.
Chapter 5. Installing Options
33
Light Path Diagnostics panel
The following illustration identifies the individual LEDs on the Light Path
™
Diagnostics panel.
MEM
CPU
PCI A
PCI B
PCI C
VRM
DASD
SP
PS1
PS2
PS3
NON
OVER
NMI
TEMP
FAN
REMIND
Table 3. Diagnostics panel LEDs
34
Diagnostic
panel LED
Description
PS1
Power supply 1 failure.
PS2
Power supply 2 failure if installed.
PS3
Not used.
NON
Server power supplies are no longer redundant (applicable only with
redundant power feature).
OVERSPEC
Overspecification. The system has exceeded the power capabilities (max
rating) of the installed power-supply units.
NMI
Nonmaskable interrupt occurred.
TEMP
System temperature exceeded maximum limit. Other LEDs will be on to
identify the location of the temperature problem.
FAN
A fan failed or is operating slowly.
MEM
Memory failure. One or more dual inline memory modules (DIMMs)
failed.
CPU
One or both microprocessors failed or one is seated in wrong connector.
PCI A
Error occurred on an adapter in PCI slot 1, or one of the PCI devices
integrated on the system board.
PCI B
Error occurred on an adapter in PCI slots 2 or 3, or one of the PCI devices
integrated on the system board.
PCI C
Error occurred on an adapter in PCI slots 4 or 5, or one of the PCI devices
integrated on the system board.
SP
System management subsystem detected an error.
VRM
Error on voltage regulator module.
DASD
The SCSI backplane (if any) or a device connected to a SCSI bus failure.
IBM xSeries 342: User’s Reference
Remind button
You can use the Remind button to place the front panel system-error light into a
Remind mode. By pressing the button, you acknowledge the failure but indicate
that you will not take immediate action. If a new failure occurs, the LED will turn
on again.
In the Remind mode, the system-error light flashes every 2 seconds. The
system-error light remains in Remind mode until one of the following situations
occurs:
v All known problems are resolved
v The system is restarted
v A new problem occurs
You can use the Remind button to delay server maintenance until a later time.
Also, resetting the system-error light enables the LED to react to another error. If
the LED is still blinking from the first error, it will mask additional errors.
Before you begin
Before you begin to install options in your server, read the following information:
v Become familiar with the safety and handling guidelines specified in “Safety
information” on page 37 and “Handling static-sensitive devices” on page 36.
These guidelines will help you work safely while working with your server or
options.
v You do not need to turn off the server to install or replace hot-swap power
supplies, hot-swap drives, or hot-swap fans.
v The orange color on components and labels in your server identifies hot-swap
components. You can install or remove hot-swap components while the system
is running, provided that your system is configured to support this function. For
complete details about installing or removing a hot-swap component, see the
information provided in this chapter.
v The blue color on components and labels identifies touch points where a
component can be gripped, a latch moved, and so on.
v Make sure that you have an adequate number of properly grounded electrical
outlets for your server, monitor, and any other options that you intend to install.
v Back up all important data before you make changes to disk drives.
v Have a small, flat-blade screwdriver available.
v For a list of supported options for your server, refer to
http://www.ibm.com/pc/us/compat on the World Wide Web.
System reliability considerations
To help ensure proper cooling and system reliability, make sure:
v Each of the drive bays has either a drive or a filler panel installed.
v Each of the power supply bays has a power supply or a filler panel installed.
v The cover is in place during normal operation, or is removed for no longer than
30 minutes while the server is operating.
v Space is available around the server to allow the server cooling system to work
properly. Refer to the documentation that comes with the rack.
v A removed hot-swap drive is replaced within two minutes of removal.
v Cables for optional adapters are routed according to the instructions provided
with the adapters.
Chapter 5. Installing Options
35
v A failed fan is replaced within 48 hours.
Working inside a server with power on
Your server supports hot-swap devices and is designed to operate safely while
turned on with the cover removed. Follow these guidelines when you work inside
a server that is turned on:
v Avoid loose-fitting clothing on your forearms. Button long-sleeved shirts before
working inside the server; do not wear cuff links while you are working inside
the server.
v Do not allow your necktie or scarf to hang inside the server.
v Remove jewelry, such as bracelets, rings, necklaces, and loose-fitting wrist
watches.
v Remove items from your shirt pocket (such as pens or pencils) that could fall
into the server as you lean over it.
v Take care to avoid dropping any metallic objects, such as paper clips, hair pins,
or screws, into the server.
Handling static-sensitive devices
Attention: Static electricity can damage electronic devices and your system. To
avoid damage, keep static-sensitive devices in their static-protective packages until
you are ready to install them.
To reduce the possibility of electrostatic discharge, observe the following
precautions:
v Limit your movement. Movement can cause static electricity to build up around
you.
v Handle the device carefully, holding it by its edges or its frame.
v Do not touch solder joints, pins, or exposed printed circuitry.
v Do not leave the device where others can handle and possibly damage the
device.
v While the device is still in its anti-static package, touch it to an unpainted metal
part of the system unit for at least two seconds. (This drains static electricity
from the package and from your body.)
v Remove the device from its package and install it directly into your system unit
without setting it down. If it is necessary to set the device down, place it in its
static-protective package. Do not place the device on your system unit cover or
on a metal table.
v Take additional care when handling devices during cold weather; heating
reduces indoor humidity and increases static electricity.
36
IBM xSeries 342: User’s Reference
Safety information
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d’installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
Chapter 5. Installing Options
37
Statement 1:
DANGER
Electrical current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
v Do not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical storm.
v Connect all power cords to a properly wired and grounded electrical outlet.
v Connect to properly wired outlets any equipment that will be attached to
this product.
v When possible, use one hand only to connect or disconnect signal cables.
v Never turn on any equipment when there is evidence of fire, water, or
structural damage.
v Disconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
v Connect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached devices.
To Connect:
To Disconnect:
1. Turn everything OFF.
1. Turn everything OFF.
2. First, attach all cables to devices.
2. First, remove power cords from outlet.
3. Attach signal cables to connectors.
3. Remove signal cables from connectors.
4. Attach power cords to outlet.
4. Remove all cables from devices.
5. Turn device ON.
38
IBM xSeries 342: User’s Reference
Statement 2:
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has a
module containing a lithium battery, replace it only with the same module type
made by the same manufacturer. The battery contains lithium and can explode if
not properly used, handled, or disposed of.
Do not:
v Throw or immerse into water
v Heat to more than 100°C (212°F)
v Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Chapter 5. Installing Options
39
Statement 3:
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
v Do not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable parts
inside the device.
v Use of controls or adjustments or performance of procedures other than those
specified herein might result in hazardous radiation exposure.
DANGER
Some laser products contain an embedded Class 3A or Class 3B laser diode.
Note the following.
Laser radiation when open. Do not stare into the beam, do not view directly
with optical instruments, and avoid direct exposure to the beam.
Class 1 Laser Product
Laser Klasse 1
Laser Klass 1
Luokan 1 Laserlaite
Appareil A` Laser de Classe 1
40
IBM xSeries 342: User’s Reference
Statement 4:
≥ 18 kg (39.7 lb)
≥ 32 kg (70.5 lb)
≥ 55 kg (121.2 lb)
CAUTION:
Use safe practices when lifting.
Statement 5:
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current from
the device, ensure that all power cords are disconnected from the power source.
2
1
Chapter 5. Installing Options
41
Statement 8:
CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.
Hazardous voltage, current, and energy levels are present inside any component
that has this label attached. There are no serviceable parts inside these
components. If you suspect a problem with one of these parts, contact a service
technician.
42
IBM xSeries 342: User’s Reference
Removing the cover and bezel
Refer to the following illustration to remove the cover and bezel.
Note: The illustrations in this document might differ slightly from your hardware.
Cover-release latch
Side latch
Bezel
Side latch
To remove the server top cover:
1. Review the information in “Before you begin” on page 35.
2. If you are planning to install or remove any part other than a hot-swap hard
disk drive, hot-swap power supply, or hot-swap fan, turn off the server and all
attached devices and disconnect all external cables and power cords.
3. Release the left and right side latches and pull the server out of the rack
enclosure until both slide rails lock.
Note: When the server is in the locked position, you can reach the cables on
the back of the server.
4. Lift the cover-release latch. Lift the cover off the server and set the cover aside.
Attention: For proper cooling and airflow, replace the cover before turning on
the server. Operating the server for extended periods of time (over 30 minutes)
with the cover removed might damage server components.
To remove the bezel:
1. Press in on the top sides of the bezel, and rotate the bezel away from the server
front.
2. Store the bezel in a safe place.
Chapter 5. Installing Options
43
Working with adapters
You can install up to five peripheral component interconnect (PCI) adapters in the
expansion connectors on the system board.
Your server comes with an integrated video controller, which is a component on
the system board. When you install a video adapter, the server BIOS automatically
disables the integrated video controller.
The following illustration shows the location of the PCI expansion slots on the
system board.
Note: The illustrations in this document might differ slightly from your hardware.
System-management
connector (J54)
PCI Slot 1
32-bit
33 MHz (J44)
PCI Slot 2
64-bit
33 MHz (J41)
PCI Slot 3
64-bit
33 MHZ (J42)
PCI Slot 4
64-bit
66 MHz (J29)
PCI Slot 5
64-bit
66 MHz (J30)
Adapter considerations
Before you install the adapter, review the following:
v Review the documentation that comes with the adapter and follow those
instructions in addition to the instructions given in this chapter. If you need to
change the switch or jumper settings on your adapter, follow the instructions
that come with the adapter.
v You can install full-length adapters in all expansion slots.
v You can install a 32-bit adapter in any of the PCI slots.
v Your server supports 5.0 V signalling and universal PCI adapters in slots 1, 2,
and 3; it supports 3.3 V signalling and universal PCI adapters in slots 4 and 5.
Note: Some full-length adapters with attached daughterboards might interfere
with SCSI channel B if installed in slot 1. Install these adapters in slots 2,
3, 4, or 5.
v Your server uses a rotational interrupt technique to configure PCI adapters.
Therefore, you can install a variety of PCI adapters that currently do not support
sharing of PCI interrupts.
v PCI slot 1 is on PCI bus A, PCI slots 2 and 3 are on PCI bus B, and PCI slots 4
and 5 are on PCI bus C. The system scans PCI slot 1, the system board Ethernet,
44
IBM xSeries 342: User’s Reference
PCI slots 2-5, and then the system board SCSI channels A and B, if you have not
changed the boot precedence from the default.
You can use the Configuration/Setup Utility program to change the boot
precedence for your server. Select Start Options from the Configuration/Setup
Utility program main menu.
v The optional IBM Remote Supervisor Adapter must be installed in PCI slot 1
only. The ribbon cable that ships with the adapter is required to connect the
adapter to the system board. The external power adapter that ships with the
adapter is not required with this server.
Installing an adapter
Refer to the following illustration to install an adapter.
Note: The illustrations in this document might differ slightly from your hardware.
Adapter
Expansion-slot cover
To install an adapter:
1. Review the information in “Before you begin” on page 35, in “Safety
information” on page 37, and “Handling static-sensitive devices” on page 36.
2. Turn off the server and peripheral devices and disconnect all external cables
and power cords; then, remove the cover (see “Removing the cover and bezel”
on page 43).
3. Determine which expansion slot you will use for the adapter.
Attention: Check the instructions that come with the adapter for any
requirements or restrictions.
4. Remove the expansion-slot cover:
a. Loosen and remove the screw on the top of the expansion-slot cover.
b. Slide the expansion-slot cover out of the server. Store it in a safe place for
future use.
Chapter 5. Installing Options
45
Attention: Expansion-slot covers must be installed on the openings for all
vacant slots. This maintains the electronic emissions characteristics of the
system and ensures proper cooling of system components.
5. Refer to the documentation that comes with your adapter for any cabling
instructions. It might be easier for you to route any cables before you install
the adapter.
6. Remove the adapter from the static-protective package.
Attention: Avoid touching the components and gold-edge connectors on the
adapter.
7. Place the adapter, component-side up, on a flat, static-protective surface.
8. Set any jumpers or switches as described by the adapter manufacturer.
46
IBM xSeries 342: User’s Reference
9. Install the adapter:
a. Carefully grasp the adapter by its top edge or upper corners, and align it
with the expansion slot on the system board.
b. Press the adapter firmly into the expansion slot.
Attention: When you install an adapter in the server, be sure that it is
completely and correctly seated in the system-board connector before you
apply power. Incomplete insertion might cause damage to the system
board or the adapter.
c. Insert and tighten the expansion-slot screw on the top of the adapter
bracket.
10. Connect any needed cables to the adapter.
v If you are installing a ServeRAID adapter, disconnect the cable from SCSI
connector A (J24) on the system board and plug it into the connector on the
top of the ServeRAID adapter. See “System board internal cable connectors”
on page 29 for the location of SCSI connector A.
The following illustration shows the rerouting of the SCSI cable if you
install a ServeRAID adapter.
SCSI
connector A (J24)
v If you are installing an adapter that is not a ServeRAID adapter, refer to the
documentation that came with your adapter for cabling instructions.
Attention: Route cables so that the flow of air from the fans is not blocked.
In addition, route any cables plugged into the PCI adapter under adjacent
adapters so they are not pinched between the top of the adapter and the top
cover.
11. If you have other options to install or remove, do so now; otherwise, go to
“Installing the server cover and bezel” on page 66.
Installing internal drives
If you add different types of drives, your system can read multiple types of media
and store more data. Several types of drives are available, such as:
v Diskette
v Hard disk
v CD-ROM
Chapter 5. Installing Options
47
v Tape
Your server contains hardware that enables you to replace a failed hard disk drive
without turning off the server. Therefore, you have the advantage of continuing to
operate your system while a hard disk drive is removed or installed. These drives
are known as hot-swap drives.
Each hot-swap drive bay has two indicator lights (see “Server controls and
indicators” on page 5). If the amber hard-disk drive status light is lit continuously,
that individual drive is faulty and needs to be replaced. When the hard-disk drive
status light indicates a drive fault, you can replace that hot-swap drive without
turning off the server.
Each hot-swap drive that you plan to install must have a hot-swap-drive tray
attached. The drive must have a single connector attachment (SCA) connector.
Hot-swap-drive trays come with the hot-swap drives.
Internal drive bays
Internal drives are installed in bays. Your server comes with a pre-installed diskette
drive and a pre-installed CD-ROM drive.
48
IBM xSeries 342: User’s Reference
Note: The illustrations in this document might differ slightly from your hardware.
CD-ROM drive
Diskette drive
Empty 5.25-inch bays Hot-swap bay Hot-swap bay
(SCSI ID 0)
(SCSI ID 1)
Hot-swap bay
(SCSI ID 2)
v Your server comes with one 3.5-inch, 1.44 MB diskette drive and one 24x IDE
CD-ROM drive.
v The empty bays below the diskette drive come without a device installed. You
can use these bays for 5.25-inch, half-high, removable-media drives, such as tape
backup drives. You also can combine these bays into a single, full-high bay and
install a digital linear tape (DLT) drive; or, you can install an xSeries Media Bay
Ultra160 Hot Swap Conversion Kit option, which converts these bays to three
hot-swap drive bays.
v The xSeries 342 server supports only one diskette drive.
v If you are installing a device with a 50-pin connector in either of the 5.25-inch
bays, you need a 68-pin to 50-pin converter.
v Your server supports three slim-high (1-inch) hot-swap hard disk drives in the
hot-swap bays. If your server has the xSeries Media Bay Ultra160 Hot Swap
Conversion Kit option installed, it supports three additional hot-swap hard disk
drives.
v The hot-swap bays connect to a SCSI backplane. This backplane is a printed
circuit board behind the bay.
Note: The server EMI integrity and cooling are both protected by having the
5.25-inch bays covered or occupied. When you install a drive, save the filler
panel from the bay, in case you later remove the drive and do not replace it
with another.
SCSI drives
Some drives have a special design called small computer system interface, or SCSI.
This design allows you to attach multiple drives to a single SCSI channel.
Notes:
1. Any information about SCSI drives also applies to other SCSI devices, such as
tape drives.
2. If you plan to install both internal and external SCSI devices, you must follow
the instructions in “Connecting external options” on page 66, in addition to the
instructions in this section.
A 16-bit (wide) SCSI cable connects the SCSI hard-disk drive backplane to an
integrated SCSI controller on the system board. An additional 16-bit 1-drop SCSI
cable comes with your server. It is folded and restrained with a cable clamp on the
bottom of the server chassis near the empty bays. You can use this cable to connect
an optional SCSI device installed in one of the empty 5.25-inch bays to the SCSI
channel B connector on the system board.
Chapter 5. Installing Options
49
SCSI IDs
Each SCSI device that is connected to an individual channel of a SCSI controller
needs a unique identification (ID) so that the controller can identify the devices
and ensure that different devices do not attempt to transfer data at the same time.
If you need to set IDs for SCSI devices, refer to the instructions that come with
those devices.
Your server automatically sets SCSI IDs for hot-swap hard disk drives.
The SCSI ID assigned to each hot-swap bay is shown on your server beside the
bay. The server uses the hard disk drive SCSI IDs to send status information to the
indicator lights above each hot-swap bay.
The processing sequence for SCSI devices is set through the SCSISelect Utility
program. The default sequence proceeds from the lowest SCSI ID to the highest (0
to 15). The SCSI controller uses ID 7.
Ensure that the device you are installing is not terminated. It is not necessary to set
termination jumpers on internal SCSI devices. The server hardware provides
termination for all internal SCSI devices.
Installing a hot-swap drive
The hot-swap drive bays support hot-swap drives only.
This section gives the procedure for installing a hot-swap hard disk drive. If you
want to remove a drive, reverse the following steps.
Notes:
1. To minimize the possibility of damage to the hard disk drives, install the server
in the rack before installing the hard disk drives.
2. You do not need to turn off the server to install hot-swap drives. However, you
must turn off the server when performing any steps that involve installing or
removing cables.
Refer to the following illustration to install a hot-swap drive.
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IBM xSeries 342: User’s Reference
Note: The illustrations in this document might differ slightly from your hardware.
Drive-tray assembly
Drive handle
Filler panel
Chapter 5. Installing Options
51
To install a drive in a hot-swap drive bay:
1. Review the information in “Before you begin” on page 35 and “Handling
static-sensitive devices” on page 36.
Attention: To maintain proper system cooling, do not operate the server for
more than two minutes without either a drive or a filler panel installed for each
bay.
2. Remove the filler panel from one of the empty hot-swap bays by inserting your
finger into the depression on the filler panel and pulling it away from the
server.
3. Install the hard disk drive in the hot-swap bay:
a. Ensure the tray handle is open (that is, perpendicular to the drive).
b. Align the drive/tray assembly with the guide rails in the bay.
c. Gently push the drive/tray assembly into the bay until the drive touches
the backplane.
d. Push the tray handle down until it locks.
4. Check the hard disk drive status indicators to verify that the hard disk drive is
operating properly. (See “Server controls and indicators” on page 5 for the
location of the status indicators.)
v If the amber light is on continuously, the drive has failed.
v When the amber light flashes slowly (one flash per second), the drive is
being rebuilt. (This occurs only if you have a RAID adapter installed.)
v When the amber light flashes rapidly (three flashes per second), the
controller is identifying the drive. (This occurs only if you have a RAID
adapter installed.)
v The green activity light flashes when there is activity on the drive.
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IBM xSeries 342: User’s Reference
Installing a non-hot-swap drive
Before you install drives in your server, verify that you have all the cables and any
other equipment specified in the documentation that comes with the internal drive.
You might also need to perform certain pre-installation activities. Some of the steps
are required only during the initial installation of an option.
Note: The illustrations in this document might differ slightly from your hardware.
Slide rail
Slide rails
Drive
Slide rail
Side latches
Filler panel
To install a non-hot-swap drive:
1. Review the information in “Before you begin” on page 35, in “Safety
information” on page 37, and “Handling static-sensitive devices” on page 36.
2. Turn off the server and peripheral devices, and then remove the cover and
bezel. (See “Removing the cover and bezel” on page 43.)
3. Remove the filler panel from the bay opening by pushing in the side latches
and pulling the filler panel away from the server. You do not need the filler
panel when you have a drive installed in the bay.
Note: The electromagnetic interference (EMI) integrity and cooling of the
server are protected by having the non-hot-swap bays covered or
occupied. When you install a drive, save the filler panel from the bay,
in case you later remove the drive and do not replace it with another.
Chapter 5. Installing Options
53
4. If the drive that you are installing is a laser product, observe the following
safety precaution.
Statement 3:
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices,
or transmitters) are installed, note the following:
v Do not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable
parts inside the device.
v Use of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
DANGER
Some laser products contain an embedded Class 3A or Class 3B laser
diode. Note the following.
Laser radiation when open. Do not stare into the beam, do not view
directly with optical instruments, and avoid direct exposure to the beam.
Class 1 Laser Product
Laser Klasse 1
Laser Klass 1
Luokan 1 Laserlaite
Appareil A` Laser de Classe 1
5. Touch the static-protective package containing the drive to any unpainted
metal surface on the server; then, remove the drive from the package and
place it on a static-protective surface.
6. Set any jumpers or switches on the drive according to the documentation that
comes with the drive.
7. Install rails on the drive.
v If you are installing a standard-size drive:
a. Pull the blue slide rails off the back of the filler panel.
b. Clip the rails onto the sides of the drive.
v If you are installing a digital linear tape (DLT) backup drive, use the metal
slide rails and screws that come in the box that contains the server
documentation.
8. Place the drive so that the slide rails engage in the bay guide rails. Push the
drive into the bay until it clicks into place.
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IBM xSeries 342: User’s Reference
9. If you are installing a SCSI device, continue with the next step. If you are
installing an IDE device, go to step 11 on page 55.
10. To install a SCSI device:
a. Attach the connector on the 1-drop SCSI cable for the non-hot-swap drive
bays to the back of the drive. Connect the other end of the cable to SCSI
channel B on the system board, if it is not already attached. See “System
board internal cable connectors” on page 29 for the location of the SCSI
channel B connector.
Note: If you want to install more than one optional SCSI 5.25-inch device,
install an optional SCSI adapter to control the device.
b. Connect a power cable to the back of the drive. Power cables for
non-hot-swap drives come installed in your server. They are bundled
together in the area behind the CD-ROM drive. The connectors are keyed
and can be inserted only one way.
c. Continue with step 12
11. To install an IDE device, such as a CD-ROM drive or a DVD-ROM drive, use
the two-drop IDE cable that comes with the option:
a. Remove the cable connecting the CD-ROM drive to the IDE connector on
the system board.
b. Remove the power cable connected to the original CD-ROM drive.
c. Using the two-drop cable that came with your IDE option, connect the IDE
device to the IDE connector on the system board.
d. Connect the new IDE device to a connector on the power cable.
e. Set the jumper on the back of the new IDE device to subordinate.
12. If you have other options to install or remove, do so now; otherwise, go to
“Installing the server cover and bezel” on page 66.
Chapter 5. Installing Options
55
Installing memory modules
Adding memory to your server is an easy way to make programs run faster. You
can increase the amount of memory in your server by installing options called
memory-module kits. Each kit contains one industry-standard, dual inline memory
module (DIMM). Your server uses a two-way interleaved memory configuration.
You must install matched pairs of memory kits, but the set in slots 1 and 4 do not
need to be the same size as the set in slots 2 and 3.
Notes:
1. Your server comes with two DIMMs installed in DIMM slots 1 and 4. Install
additional DIMMs as a matched pair in DIMM connectors 2 and 3 and as
instructed in the documentation that comes with your option.
2. Your xSeries 342 server supports 128 MB, 256 MB, 512 MB, and 1 GB DIMMs.
You must install the DIMMs in pairs of the same size. Place® pair 1 in slots 1
and 4 and pair 2 in slots 2 and 3. Refer to the ServerProven list on the World
Wide Web at http://www.ibm.com/pc/compat for information about memory
modules for use with your server.
3. Installing or removing DIMMs changes the configuration information in the
server. Therefore, after installing or removing a DIMM, you must save the new
configuration information in the Configuration/Setup Utility program. When
you restart the server, the system displays a message indicating that the
memory configuration has changed. Start the Configuration/Setup Utility
program and select Save Settings. See “Using the Configuration/Setup Utility
program” on page 11 for more information.
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IBM xSeries 342: User’s Reference
Note: The illustrations in this document might differ slightly from your hardware.
DIMM 1
DIMM 2
DIMM connector 4 (J4)
DIMM connector 3 (J3)
DIMM connector 2 (J2)
DIMM connector 1 (J1)
To install a DIMM:
1. Review the information in “Before you begin” on page 35, in “Safety
information” on page 37, and “Handling static-sensitive devices” on page 36.
Also review the documentation that comes with your option.
2. Turn off the server and peripheral devices and disconnect all external cables
and power cords; then, remove the cover. (See “Removing the cover and bezel”
on page 43.)
3. Touch the static-protective package containing the DIMM to any unpainted
metal surface on the server. Then, remove the DIMM from the package. You
must install memory in matched pairs: the first pair must be in slots 1 and 4
and the second pair must be in slots 2 and 3.
Attention: To avoid breaking the retaining clips or damaging the DIMM
connectors, handle the clips gently.
Chapter 5. Installing Options
57
4. Install the DIMM:
a. Turn the DIMM so that the pins and keys align correctly with the connector.
DIMM
(second pair)
b. Insert the DIMM into the connector by pressing on one edge of the DIMM
and then on the other edge of the DIMM. Be sure to press straight into the
connector. Be sure that the retaining clips snap into the closed position.
c. Make sure the retaining clips are in the closed position. If a gap exists
between the DIMM and the retaining clips, the DIMM has not been
properly installed. In this case, open the retaining clips and remove the
DIMM; then, reinsert the DIMM.
d. Repeat steps 4a through 4c for the second DIMM; then continue with step 5.
5. If you have other options to install or remove, do so now; otherwise, go to
“Installing the server cover and bezel” on page 66.
Installing a microprocessor
Your server comes with one microprocessor installed on the system board. If you
install an additional microprocessor, your server can operate as a symmetric
multiprocessing (SMP) server. With SMP, certain operating systems and application
programs can distribute the processing load between the microprocessors.
Notes:
1. Before you install a new microprocessor, review the documentation that comes
with the microprocessor, so that you can determine whether you need to
update the server basic input/output system (BIOS) code. The latest level of
BIOS for your server is available through the World Wide Web. Refer to
“Getting help and technical assistance” on page 126 for the appropriate World
Wide Web addresses.
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IBM xSeries 342: User’s Reference
2. Obtain an SMP-capable operating system (optional). For a list of supported
operating systems, see http://www.ibm.com/pc/us/compat/ on the World
Wide Web.
3. If two microprocessors are installed, the microprocessor installed in connector
U69 is the startup processor, and the microprocessor installed in U68 is the
application processor.
Attention: To avoid damage and ensure proper server operation when you
install a new or additional microprocessor, use microprocessors that have the same
cache size and type, and the same clock speed. Microprocessor internal and
external clock frequencies must be identical.
Note: Mixing stepping levels in a system can result in intermittent misbehavior
such as various system stalls, blue screens, and boot failure.
To install an additional microprocessor:
1. Review the information in “Before you begin” on page 35, “Safety
information” on page 37, and “Handling static-sensitive devices” on page 36.
2. Turn off the server and peripheral devices and disconnect all external cables
and power cords; then, remove the cover (see “Removing the cover and bezel”
on page 43).
3. Remove the fan 3 assembly by lifting the orange handle on top of the fan
assembly and pulling the fan assembly away from the server.
Fan 3
Air baffle
Chapter 5. Installing Options
59
4. Remove the air baffle by grasping it at the sides and lifting it from the server.
5. Remove the terminator card from the microprocessor connector by lifting the
release arm on the carrier. Leave the lever in its open position.
Terminator card
VRM 2
Fan sink
(Remove thermal tape liner on installation)
Microprocessor 2
Microprocessor 1 location
VRM 1
VRM connector
6. Store the terminator card in a safe place in the static-protective package that
your new microprocessor comes in; you will need to install it again, if you
ever remove the microprocessor and do not replace it.
7. Install the microprocessor:
a. Touch the static-protective package containing the new microprocessor to
any unpainted metal surface on the server; then, remove the microprocessor
from the package.
b. Line up the microprocessor pins over the microprocessor connector and
carefully press the microprocessor into the connector.
c. Press down and latch the release lever.
Note: To remove a microprocessor, pull upward on the microprocessor release
arm and then lift the microprocessor out of the connector.
8. Install the voltage regulator module (VRM) included in the microprocessor kit.
Attention: When installing or replacing a VRM, use only a VRM specified
for use with the xSeries 342 server. Use of other VRMs might cause your
server to overheat.
a. Center the VRM over the VRM connector. Make sure that the VRM is
oriented and aligned correctly.
b. Press the VRM into the connector.
Note: If you remove the microprocessor later, remember to install the
terminator card in the appropriate microprocessor connector and to
remove the VRM.
9. Remove the thermal tape liner from the underside of the fan sink and discard.
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IBM xSeries 342: User’s Reference
10. Set the fan sink into place.
Fan sink
(Remove thermal tape
liner on installation)
Microprocessor
release lever
Ensure correct alignment
of fan sink, mounting clip,
and mounting socket
Make sure the fan sink guide fits between the processor and the processor
socket.
Spring retention clip
Fan sink guide
11. Press down and latch the spring retention clip on the back of the fan sink (the
side facing the back of the server).
12. Press down and latch the spring retention clip on the front of the fan sink (the
side facing the front of the server).
13. Plug the fan sink into the fan sink connector on the system board (J45). Make
sure the cable is not in a position to interfere with the fan sink operation or
the installation of the air baffle.
14. Reinstall the air baffle. Make sure the sides of the air baffle fit inside the
brackets on the server.
15. Reinstall the fan 3 assembly and make sure that the connector engages.
16. If you have other options to install or remove, do so now; otherwise, go to
“Installing the server cover and bezel” on page 66.
Chapter 5. Installing Options
61
Installing a hot-swap power supply
Your server comes with one hot-swap power supply. You can install an additional
power supply.
Statement 8
CAUTION:
Never remove the cover on a power supply or any part that has the following label
attached.
Hazardous voltage, current, and energy levels are present inside any component that has
this label attached. There are no serviceable parts inside these components. If you suspect
a problem with one of these parts, contact a service technician.
Note: The illustrations in this document might differ slightly from your hardware.
Power supply
Handle
AC power
LED (green)
DC power
LED (green)
Filler
panel
To install a power supply:
1. Remove the bezel. See “Removing the cover and bezel” on page 43.
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IBM xSeries 342: User’s Reference
2. Remove the filler panel from the empty power-supply bay by inserting your
finger into the depression on the filler panel and pulling it away from the
server. Save the filler panel in case you remove the power supply at a later
time.
Note: During normal operation, each power-supply bay must have either a
power supply or filler panel installed for proper cooling.
3. Install the power supply in the bay:
a. Move the handle on the power supply into the open position, pinch the
sideclips, and slide the power supply into the chassis.
b. Gently close the handle to seat the power supply in the bay.
4. Plug the power cord for the added power supply into the power-cord
connector on the rear of the server. Then, plug the power cord into a properly
grounded electrical outlet.
The following illustration shows the power supply connectors in the back of
the server.
Power supply 1 power cord connector
Power supply 2 power cord connector
5. Route the power cord through the cable-management arm. (See “Cabling the
server” on page 78.)
6. Plug the power cord into a properly grounded electrical outlet.
7. Verify that the dc power light and ac power light on the power supply are lit,
indicating that the power supply is operating correctly.
8. Replace the bezel. (See “Installing the server cover and bezel” on page 66.)
Chapter 5. Installing Options
63
Installing an xSeries 3-Pack Ultra160 Hot-Swap Expansion Kit
You can install an xSeries 3-Pack Ultra160 Hot-Swap Expansion Kit in your server
to provide three additional hot-swap hard disk drives.
Note: The illustrations in this document might differ slightly from your hardware.
Filler panels
Hot-swap expansion option
To install an xSeries 3-Pack Ultra160 Hot-Swap Expansion Kit:
1. Review the information in “Before you begin” on page 35, “Safety information”
on page 37, and “Handling static-sensitive devices” on page 36.
2. Turn off the server and peripheral devices and disconnect all external cables
and power cords; then, remove the cover and bezel. (See “Removing the cover
and bezel” on page 43.)
3. Release the side latches to remove the filler panels from the bays below the
CD-ROM drive.
4. Refer to the documentation provided with the option to assemble the hot-swap
expansion option.
5. Slide the hot-swap expansion option into the bays and attach it to the server
with the screws provided in the kit.
6. Refer to the documentation provided with the option to complete the
installation of the option. (See “System board internal cable connectors” on
page 29 for locations of the cable connectors on the system board.)
7. If you have other options to install or remove, do so now; otherwise, go to
“Installing the server cover and bezel” on page 66.
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IBM xSeries 342: User’s Reference
Replacing a hot-swap fan assembly
Your server comes with three hot-swap fan assemblies. You do not need to turn off
the power to the server to replace a hot-swap fan assembly.
Attention: If a fan fails, replace it within 48 hours to help ensure proper cooling.
Note: The illustrations in this document might differ slightly from your hardware.
Handle
Fan 2
Fan 3
Fan 1
To replace a hot-swap fan assembly:
1. Remove the cover. See “Removing the cover and bezel” on page 43.
Attention: To ensure proper system cooling, do not remove the top cover for
more than 30 minutes during this procedure.
2. The LED on the failing fan assembly will be lit. Remove the failing fan
assembly from the server by lifting the orange handle on the top of the fan
assembly and pulling the fan assembly away from the server.
3. Slide the replacement fan assembly firmly into the server.
4. Verify that the FAN LED on the diagnostics panel on the system board is not
lit. If the FAN LED is lit, reseat the fan.
5. Replace the cover. See “Installing the server cover and bezel” on page 66.
Chapter 5. Installing Options
65
Installing the server cover and bezel
Note: The illustrations in this document might differ slightly from your hardware.
Cover-release latch
Side latch
Bezel
Side latch
To install the server cover:
1. Place the cover-release latch in the open (up) position and align the flanges on
the left and right sides of the cover with the slots on the server chassis.
2. Close the cover-release latch.
To install the bezel:
1. Align the hooks on the bottom of the trim bezel to the server.
2. Press inward on the top sides of the bezel, and press the bezel toward the
server until it clicks into place.
To complete the installation:
v Reinstall the server in the rack.
v If you disconnected any cables from the back of the server, reconnect the cables;
then, plug the power cords into properly grounded electrical outlets.
Connecting external options
If you install a SCSI adapter, you can attach a SCSI storage expansion enclosure to
your server. You can attach additional external options to the input/output ports
on the rear of the server. See “Input/output ports” on page 67 for additional
information.
To attach an external device:
1. Read “Before you begin” on page 35 and the documentation that comes with
your options.
2. Turn off the server and all attached devices.
3. Follow the instructions that come with the option to prepare it for installation
and to connect it to the server.
Note: If you are attaching an external SCSI device, see “SCSI cabling
requirements” on page 76 and “Setting SCSI IDs” on page 76.
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IBM xSeries 342: User’s Reference
Input/output ports
Your server has the following input/output (I/O) ports:
v Two serial ports
v One keyboard port
v One auxiliary-device (pointing device) port
v One Ethernet port
v Two Universal Serial Bus (USB) ports
v Two ISM ports
v One system management port
v One video port
v One dual channel Ultra160 SCSI controller with two internal connectors
Note: The illustrations in this document might differ slightly from your hardware.
Mouse
Serial A
Serial B
Video
Keyboard
Ethernet
ISM-A
ISM-B
Serial C
Universal Serial Bus
(USB) 1 and 2
Future releases of the Integrated System Management (ISM) firmware code will
enable the Integrated System Management processor to communicate using a
modem and the dedicated Serial C port.
Serial ports
Your server has two standard serial ports, Serial port A and Serial port B, and a
third, Serial port C, which is dedicated for use by the Integrated System
Management processor. The operating system can use both serial ports (serial port
A and serial port B).
Some application programs require specific ports, and some modems function
properly only at certain communication port addresses. You might need to use the
Configuration/Setup Utility program to change communication port address
assignments to prevent or resolve address conflicts.
Viewing or changing the serial-port assignments
To view or change the serial-port assignments:
1. Restart the server and watch the monitor screen.
2. When the message Press F1 for Configuration/Setup appears, press F1.
3. From the main menu, select Devices and I/O Ports; then, press Enter.
Note: The Device and I/O Ports choice appears only on the full configuration
menu. If you set two levels of passwords, you must type the
administrator password to access the full configuration menu.
4. Select the serial port; then, use the arrow keys to advance through the settings
available.
Chapter 5. Installing Options
67
5. Select Save Settings; then, select Exit Setup to exit from the
Configuration/Setup Utility main menu.
Serial-port connectors
The following table shows the pin-number assignments for the 9-pin, male D-shell
serial-port connectors on the rear of your server. These pin-number assignments
conform to the industry standard.
5
1
6
9
Table 4. Serial-port connectors pin-number assignments
Pin
Signal
Pin
Signal
1
Data carrier detect
6
Data set ready
2
Receive data
7
Request to send
3
Transmit data
8
Clear to send
4
Data terminal ready
9
Ring indicator
5
Signal ground
Keyboard port
There is one keyboard port on the rear of your server.
Note: If you attach a standard (non-USB) keyboard to the keyboard connector, the
USB ports and devices will be disabled during the power-on self-test
(POST).
The following table shows the pin-number assignments for the keyboard connector
on the rear of your server.
6
5
4
3
2
1
Table 5. Keyboard connector pin-number assignments
Pin
I/O
Signal
1
I/O
Data
2
N/A
Reserved
3
N/A
Ground
4
N/A
+5 V dc
5
I/O
Keyboard clock
6
N/A
Reserved
Auxiliary-device (pointing device) port
The system board has one auxiliary-device port that supports a mouse or other
pointing device.
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IBM xSeries 342: User’s Reference
The following table shows the pin-number assignments for the auxiliary-device
connector on the rear of your server.
6
5
4
3
2
1
Table 6. Auxiliary-device connector pin-number assignments
Pin
Signal
1
Data
2
Not connected
3
Ground
4
+5 V dc
5
Clock
6
Not connected
Chapter 5. Installing Options
69
Ethernet ports
Your server comes with two integrated Ethernet controllers. These controllers
provide an interface for connecting to 10-Mbps or 100-Mbps networks and provide
full-duplex (FDX) capability, which enables simultaneous transmission and
reception of data on the Ethernet local area network (LAN).
To access the Ethernet ports, connect a Category 3, 4 or 5 unshielded twisted-pair
(UTP) cable to the RJ-45 connector on the rear of your server.
Note: The 100BASE-TX Fast Ethernet standard requires that the cabling in the
network be Category 5 or higher.
Configuring the Ethernet controllers
When you connect your server to the network, the Ethernet controllers
automatically detect the data-transfer rate (10 Mbps or 100 Mbps) on the network
and then set the controllers to operate at the appropriate rate. In addition, if the
Ethernet ports that your server is connected to support auto-negotiation, the
Ethernet controllers will set the appropriate duplex state. That is, the Ethernet
controllers will adjust to the network data rate, whether the data rate is standard
Ethernet (10BASE-T), Fast Ethernet (100BASE-TX), half duplex (HDX), or full
duplex (FDX). The controllers support half-duplex (HDX) and full-duplex (FDX)
modes at both speeds.
The Ethernet controllers are PCI Plug and Play devices. You do not need to set any
jumpers or configure the controllers for your operating system before you use the
Ethernet controllers. However, you must install a device driver to enable your
operating system to address the Ethernet controllers. The device drivers are
provided on the ServerGuide CDs.
Failover for redundant Ethernet
The IBM 10/100 Ethernet Adapter or the IBM 10/100 EtherJet™ PCI family of
adapters are optional redundant network interface cards (NICs) that you can install
in your server. If you install this NIC and connect it to the same logical segment as
the primary Ethernet controller, you can configure the server to support a failover
function. You can configure either one of the integrated Ethernet controllers or the
NIC as the primary Ethernet controller. In failover mode, if the primary Ethernet
controller detects a link failure, all Ethernet traffic associated with it is switched to
the redundant (secondary) controller. This switching occurs without any user
intervention. When the primary link is restored to an operational state, the
Ethernet traffic switches back to the primary Ethernet controller.
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IBM xSeries 342: User’s Reference
High Performance Ethernet Modes
Your Ethernet controllers support optional modes, such as teaming, priority
packets, and virtual LANs, which provide higher performance and throughput for
your server.
Teaming Mode: Your Ethernet controllers provide options, called teaming options.
These options increase throughput and fault tolerance when running with
Windows NT 4.0 or NetWare 4.1x or later.
v Adapter fault tolerance (AFT) provides automatic redundancy for your adapter.
If the primary adapter fails, the secondary adapter takes over. Adapter fault
tolerance supports from 2 to 4 adapters per team.
v Adaptive load balancing (ALB) enables you to balance the transmission data
flow among 2 to 4 adapters. ALB also includes the AFT option. You can use ALB
with any 100BASE-TX switch.
v Cisco Fast EtherChannel (FEC) creates a team of 2 to 4 adapters to increase
transmission and reception thoughput. FEC also includes the AFT option. You
can only use FEC with a switch that has FEC capability.
Teaming requires you to install both integrated Ethernet controllers. For additional
information about the teaming modes, refer to the documentation that comes with
these additional adapters.
Priority Packet Mode: Priority Packet is a traffic-prioritization utility that enables
you to set up filters to process high-priority traffic before normal traffic. You can
send information from critical nodes or applications with an indicated priority.
Because you set this priority at the host or entry point of the network, the network
devices can base forwarding decisions on priority information defined in the
packet.
Priority Packet information is available on the IBM Networking Web site at:
http://www.ibm.com/networking/support.
Priority Packet prioritizes traffic based on priority filters. These are parameters you
assign to outgoing (transmit) packets. Using the Priority Filter Wizard, you can set
up predefined or custom priority filters based on a node (MAC) address, Ethernet
type, or by various properties of the protocol and port. Priority Packet provides
two different methods for prioritizing traffic: IEEE 802.1p tagging and High
Priority Queue.
IEEE 802.1p is a new IEEE standard for tagging, or adding additional bytes of
information to packets with different priority levels. Packets are tagged with 4
additional bytes, which increase the packet size and indicate a priority level. When
you send these packets out on the network, the higher priority packets are
transferred first. Priority packet tagging (also known as Traffic Class Expediting)
enables the adapter to work with other elements of the network (such as switches
and routers) to deliver priority packets first. You can assign specific priority levels
from 0 (low) to 7 (high).
You can assign values to packets based on their priority when you use the IEEE
802.1p standard for packet tagging. This method requires a network infrastructure
that supports packet tagging. The routing devices receiving and transferring these
packets on your network must support 802.1p for tagging to be effective.
After you set up the priority filter in Priority Packet, you must launch IBMSet and
select 802.1p/802.1Q Tagging on the Advanced tab.
Chapter 5. Installing Options
71
Note: IEEE 802.1p tagging increases the size of the packets it tags. Some hubs and
switches will not recognize the larger packets and will drop them. Check
your hub or switch documentation to see if they support 802.1p. (You can
configure the switch to strip the tags from the packets and send it on to the
next destination as normal traffic). If these devices do not support 802.1p or
if you are not sure, use High Priority Queue (HPQ) to prioritize network
traffic.
The requirements for effectively using IEEE 802.1p tagging are:
v The other devices receiving and routing 802.1p tagged packets must support
802.1p.
v The adapters on these devices must support 802.1p. The Ethernet controller in
your server, all IBM Netfinity 10/100 Ethernet Security Adapters, and IBM
10/100 Ethernet Server Adapters support 802.1p.
v The adapter cannot be assigned to an adapter team.
v If you are setting up Plans and packet tagging on the same adapter,
802.1p/802.1Q Tagging must be enabled on the IBMSet Advanced tab.
If your network infrastructure devices do not support IEEE 802.1p or you are not
sure, you can still define filters and send packets as high priority. While High
Priority Queue (HPQ) does not provide the precise priority levels of 802.1p
tagging, it does assign traffic as either high or low priority and sends high priority
packets first. Therefore, if there are multiple applications on a system sending
packets, the packets from the application with a filter are sent out first. HPQ does
not change network routing, nor does it add any information to the packets.
To assign HPQ, you can specify it using Priority Packet when you create or assign
a filter.
To effectively use HPQ, the adapter cannot be assigned to an adapter team.
Virtual LAN Mode: A virtual LAN (VLAN) is a logical grouping of network
devices put together as a LAN, regardless of their physical grouping or collision
domains. Using Plans increases network performance and improves network
security.
Vlans offer you the ability to group users and devices together into logical
workgroups. This can simplify network administration when connecting clients to
servers that are geographically dispersed across the building, campus, or enterprise
network.
Normally, Vlans are configured at the switch and any computer can be a member
of one VLAN per installed network adapter. Your Ethernet controller supersedes
this by communicating directly with the switch, allowing multiple VLANs on a
single network adapter (up to 64 VLANs).
To set up VLAN membership, your Ethernet controller must be attached to a
switch that has VLAN capability. You also need to use Windows NT 4.0 or later, or
Novell NetWare 4.1x or later.
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IBM xSeries 342: User’s Reference
Notes:
1. Windows NT versions prior to 4.0 do not support VLANs.
2. VLANs require NT 4.0 with Service Pack 3.0 and the NDIS driver from
Microsoft.
3. In Windows NT, VLANs cannot be implemented on controllers that have been
configured for teaming options. NetWare can support teaming options and
VLANs on the same adapters.
To join a VLAN from Windows NT 4.0:
1. Create a VLAN on the switch. Use the parameters you assign there to join the
VLAN from the server. Refer to your switch documentation for more
information.
2. Double-click the Network icon in the Control Panel window.
3. On the Adapters tab, select the adapter you want to be on the VLAN and select
Properties.
4. In IBMSet, select Join VLAN. Note that VLANs cannot be assigned to adapters
that are already defined to have an adapter teaming option.
5. Enter the VLAN ID and VLAN name. The VLAN ID must match the VLAN ID
of the switch. The ID range is from 1 to 1000. The VLAN name is for
information only and does not need to match the name on the switch.
6. Select Join VLAN. Repeat steps 3 through 5 for each VLAN you want the
server to join. The VLANs you add are listed on the Adapters tab.
7. Select Close and restart the computer.
Ethernet port connector
The following table and illustration show the pin-number assignments for the
RJ-45 connector. These assignments apply to both 10BASE-T and 100BASE-TX
devices.
Table 7. Ethernet RJ-45 connector pin-number assignments.
Pin
Signal
Pin
Signal
1
Transmit data+
5
Not connected
2
Transmit data-
6
Receive data -
3
Receive data+
7
Not connected
4
Not connected
8
Not connected
Chapter 5. Installing Options
73
Universal Serial Bus ports
Your server has two Universal Serial Bus (USB) ports, which configure
automatically. USB is an emerging serial interface standard for telephony and
multimedia devices. It uses Plug and Play technology to determine the type of
device attached to the connector.
Notes:
1. If you attach a standard (non-USB) keyboard to the keyboard connector, the
USB ports and devices will not be initialized during the power-on self-test
(POST).
2. If you install a USB keyboard that has a mouse port, the USB keyboard
emulates a mouse and you will not be able to disable the mouse settings in the
Configuration/Setup Utility program.
USB cables and hubs
You need a 4-pin cable to connect devices to USB 1 or USB 2. If you plan to attach
more than two USB device, you must use a hub to connect the devices. The hub
provides multiple connectors for attaching additional external USB devices.
USB technology provides up to 12 megabits-per-second (Mbps) speed with a
maximum of 127 external devices and a maximum signal distance of five meters
(16 ft.) per segment.
USB-port connectors
Each USB port has an external connector on the rear of the server for attaching
USB compatible devices.
1
4
The following table shows the pin-number assignments for the USB-port
connectors on the rear of your server.
Table 8. USB-port connector pin-number assignments
Pin
Signal
1
+ 5 V VCC
2
-Data
3
+Data
4
Ground
Integrated System Management ports
Your server has one communication port dedicated to system management. This
port uses a standard D-shell serial-port connector, Serial C. Future releases of the
Integrated System Management (ISM) firmware code will enable the Integrated
System Management processor to send or communicate using a modem and this
dedicated serial port.
The Integrated System Management (ISM) ports (ISM-A and ISM-B) use a dual
RJ-45 connector to interconnect processors of several rack-mounted servers through
an optional Remote Supervisor Adapter. The servers can communicate though
half-duplex mode. You should use ISM-B as the input connector and ISM-A as the
output connector to the next server.
74
IBM xSeries 342: User’s Reference
Future releases of the Integrated System Management (ISM) firmware code will
enable the Integrated System Management processor to send or forward alerts to
IBM system management adapters using the ISM ports.
Note: For this function to work, one of the servers must have a Remote Supervisor
Adapter installed.
Video port
Your server comes with an integrated S3 super video graphics array (SVGA) video
controller. This controller is not removable, but you can disable it by installing a
PCI video adapter.
Note: If you install a PCI video adapter, the server BIOS code will automatically
disable the integrated video adapter.
The following table shows the pin-number assignments for the 15-pin analog video
connector on the rear of your server.
5
1
15
11
Table 9. Video-port connector pin-number assignments
Pin
Signal
Pin
Signal
Pin
Signal
1
Red
6
Ground
11
Not connected
2
Green or monochrome
7
Ground
12
DDC SDA
3
Blue
8
Ground
13
Horizontal synchronization
(Hsync)
4
Not connected
9
+5 V dc
14
Vertical synchronization
(Vsync)
5
Ground
10
Ground
15
DDC SCL
Ultra160 SCSI ports
Your server has an integrated dual-channel Ultra160 small computer system
interface (SCSI) controller. This controller supports two independent Ultra 160/m
SCSI channels. Both channels are internal. Each of these channels supports up to 15
SCSI devices. In addition, this controller uses:
v Double-transition clocking to achieve high transfer rates
v Domain name validation to negotiate compatible data transfer speeds with each
device
v Cyclic-redundancy checking (CRC), instead of the usual parity checking, to
significantly improve data reliability
v An active terminator on the system board for SCSI bus termination
Inside the server, a SCSI cable connects one of the internal SCSI channel connectors
to the hot-swap drive backplane. You can use the other LVD SCSI channel
connector, to connect different types of small computer system interface (SCSI)
devices. It can be used to connect optional devices in the bays below the diskette
drive.
Chapter 5. Installing Options
75
Note: If you install a PCI RAID adapter to configure and manage the internal
hot-swap drives, you must move the SCSI cable from the system-board SCSI
connector to an internal channel connector on the RAID adapter.
SCSI cabling requirements
If you plan to attach external SCSI devices, you must order a PCI SCSI adapter and
additional SCSI cables. To select and order the correct cables for use with external
devices, contact your IBM reseller or IBM marketing representative.
For information about the maximum length of SCSI cable between the terminated
ends of the cable, refer to the American National Standards Institute (ANSI) SCSI
standards. Adhering to these standards will help ensure that your server operates
properly.
Setting SCSI IDs
Each SCSI device connected to a SCSI controller must have a unique SCSI ID. This
ID enables the SCSI controller to identify the device and ensure that different
devices on the same SCSI channel do not attempt to transfer data simultaneously.
SCSI devices that are connected to different SCSI channels can have duplicate SCSI
IDs.
The hot-swap-drive backplane controls the SCSI IDs for the internal hot-swap
drive bays. However, when you install an internal SCSI device in a non-hot-swap
bay, you might need to set a unique ID for the device. Refer to the information that
is provided with the device for instructions to set its SCSI ID.
SCSI connector pin-number assignments
The following table shows the pin-number assignments for the 68-pin SCSI
connectors.
34
1
68
35
Table 10. 68-pin SCSI connector pin-number assignments
76
Pin
Signal
Pin
Signal
1
+Data 12
35
-Data 12
2
+Data 13
36
-Data 13
3
+Data 14
37
-Data 14
4
+Data 15
38
-Data 15
5
+Data P1
39
-Data P1
6
+Data 0
40
-Data 0
7
+Data1
41
-Data 1
8
+Data 2
42
-Data 2
9
+Data 3
43
-Data 3
10
+Data 4
44
-Data 4
11
+Data 5
45
-Data 5
12
+Data 6
46
-Data 6
13
+Data 7
47
-Data 7
14
+Data P
48
-Data P
IBM xSeries 342: User’s Reference
Table 10. 68-pin SCSI connector pin-number assignments (continued)
Pin
Signal
Pin
Signal
15
Ground
49
Ground
16
DIFFSENS
50
Ground
17
Term power
51
Term power
18
Term power
52
Term power
19
Reserved
53
Reserved
20
Ground
54
Ground
21
+Attention
55
-Attention
22
Ground
56
Ground
23
+Busy
57
-Busy
24
+Acknowledge
58
-Acknowledge
25
+Reset
59
-Reset
26
+Message
60
-Message
27
+Select
61
-Select
28
+Control/Data
62
-Control/Data
29
+Request
63
-Request
30
+Input/Output
64
-Input/Output
31
+Data 8
65
-Data 8
32
+Data 9
66
-Data9
33
+Data 10
67
-Data 10
34
+Data 11
68
-Data 11
Chapter 5. Installing Options
77
Cabling the server
The following illustration shows input/output connectors and cable routing for the
server.
Note: The illustrations in this document might differ slightly from your hardware.
Mouse
Serial A
Serial B
Video
Keyboard
Ethernet
ISM-A
ISM-B
Serial C
Universal Serial Bus
(USB) 1 and 2
Future releases of the Integrated System Management (ISM) firmware code will
enable the Integrated System Management processor to send or forward alerts to
IBM system management adapters using the ISM ports. Future releases of the
Integrated System Management (ISM) firmware code will enable the Integrated
System Management processor to send or communicate using a modem and this
dedicated serial port.
Installing the server in a rack
Refer to the Rack Installation Instructions for complete details on rack installation
and removal of your server.
78
IBM xSeries 342: User’s Reference
Chapter 6. Solving problems
This section provides basic troubleshooting information to help you resolve some
common problems that might occur with your server.
If you cannot locate and correct the problem using the information in this section,
refer to “Getting help and technical assistance” on page 126 for more information.
Diagnostic tools overview
The following tools are available to help you identify and resolve hardware-related
problems:
v POST beep codes and error messages
The power-on self-test (POST) generates beep codes and messages to indicate
successful test completion or the detection of a problem. See “POST” on page 81
for more information.
v Error logs
The POST error log contains the three most recent error codes and messages that
the system generated during POST. The System Event/Error Log contains all
error messages issued during POST and all system status messages from the
system environmental monitor subsystem.
To view the contents of the error logs, start the Configuration/Setup Utility
program; then, select Error Logs from the main menu.
v Diagnostic programs and error messages
The server diagnostic programs are stored in upgradable read-only memory
(ROM) on the system board. These programs are the primary method of testing
the major components of your server. See “Diagnostic programs and error
messages” on page 93 for more information.
v Light path diagnostics
Your server has light-emitting diodes (LEDs) to help you identify problems with
server components. These LEDs are part of the Light Path Diagnostics feature
that is built into your server. By following the path of lights, you can quickly
identify the type of system error that occurred. See “Light Path Diagnostics” on
page 106 for more information.
v Troubleshooting charts
These charts list problem symptoms, along with suggested steps to correct the
problems. See the “Troubleshooting charts” on page 112 for more information.
v Customized support page
You can create a customized support page that is specific to your hardware,
complete with Frequently Asked Questions, Parts Information, Technical Hints
and Tips, and Downloadable files. In addition, you can choose to receive
electronic mail (e-mail) notifications whenever new information becomes
available about your registered products.
After you register and profile your xSeries products, you can diagnose problems
using the IBM Online Assistant and you can participate in the IBM discussion
forum. For more detailed information about registering and creating a
customized profile for your IBM products, visit the following addresses on the
Web:
– http://www.ibm.com/pc/register
© Copyright IBM Corp. 2002
79
– http://www.ibm.com/pc/support
Server Support
Server working
properly?
Yes
Register and profile your server
After you register and profile, you will be able to:
• Diagnose problems using the IBM Online Assistant
• Participate in the IBM discussion forum
• Receive e-mail notifications of technical updates
related to your profiled products
No
Check all cables for loose connections
and verify that all optional devices you
®
installed are on the ServerProven list.
You can view the ServerProven list at
Register: http://www.ibm.com/pc/register/
Profile: http://www.ibm.com/pc/support/
http://www.ibm.com/pc/compat/
Problem
solved?
View information about IBM support line at
http://www.ibm.com/services/sl/products/
or view support telephone numbers at
http://www.ibm.com/planetwide/
Yes
No
View support telephone numbers at
http://www.ibm.com/planetwide/
Use the troubleshooting
information provided with
your server to determine
the cause of the problem
and the action to take.
Problem
solved?
Yes
No
Flash the latest levels of BIOS,
service processor, diagnostics,
and RAID code.
You can download this code at
http://www.ibm.com/pc/support/
80
IBM xSeries 342: User’s Reference
Yes
Problem
solved?
Hardware
No
Hardware or
software problem?
Software
POST
When you turn on the server, it performs a series of tests to check the operation of
server components and some of the options installed in the server. This series of
tests is called the power-on self-test, or POST.
If POST finishes without detecting any problems, a single beep sounds, the first
screen of your operating system or application program appears, and the system
POST complete (OK) light is illuminated on the operator information panel.
If POST detects a problem, more than one beep sounds and an error message
appears on your screen. See “POST beep code descriptions” on page 82 and “POST
error messages” on page 85 for more information.
Notes:
1. If you have a power-on password set, you must type the password and press
Enter, when prompted, before POST will continue.
2. A single problem might cause several error messages. When this occurs, work
to correct the cause of the first error message. After you correct the cause of the
first error message, the other error messages usually will not occur the next
time you run the test.
Chapter 6. Solving problems
81
POST beep code descriptions
POST emits one beep to signal successful completion. If POST detects a problem
during startup, other beep codes might occur. You can use the following beep code
descriptions to help identify and resolve problems that are detected during startup.
Note: Refer to the ″Solving Problems″ section in the User’s Reference on the xSeries
Documentation CD for more detailed information about the POST beep
codes.
Table 11. POST beep code descriptions
Beep code
Descriptions of the POST beep codes
No beep
Call for service.
Continuous
If no video appears, the startup microprocessor failed. Verify that the startup microprocessor
is installed correctly. If it is, replace the startup microprocessor. If the problem persists, call
for service.
One short
POST completed successfully. One beep also occurs after POST if you enter an incorrect
password.
Two short
Follow the instructions that appear on the screen.
Three short
POST detected a system memory error. Verify that the memory is installed correctly. If it is,
replace the failing memory module.
Attention: In some memory configurations, the 3-3-3 beep code might sound during POST
followed by a blank display screen. If this occurs and the Boot Fail Count feature in the
Start Options of the Configuration/Setup Utility is set to Enabled (its default setting), you
must restart the server three times to force the system BIOS code to reset the memory
connector or bank of connectors from Disabled to Enabled.
Repeating short
The system board might contain a failing component.
1. Verify that the keyboard and pointing devices are connected properly.
2. Ensure that nothing is resting on the keyboard.
3. Disconnect the pointing device; then, restart the server. If the problem goes away, replace
the pointing device. If the problem remains, call for service.
One long and one
short
If the video controller on the system board is being used, call for service. If you installed an
optional video adapter, replace the failing adapter
One long and two
short
A video I/O adapter ROM is not readable, or the video subsystem is defective. If you
installed an optional video adapter, replace the failing adapter. If the problem remains, call
for service.
One long and three
short
The system-board video subsystem has not detected a monitor connection to the server.
Ensure that the monitor is connected to the server. If the problem persists, replace the
monitor.
Two long and two
short
POST does not support the optional video adapter. Replace the optional video adapter with
one that is supported by the server or use the integrated video controller. See the
ServerProven list on the web at www.ibm.com/pc/compat.
All other beep codes
1. Verify that the system memory modules are installed correctly.
2. Tun off the server; then, restart the server. If the problem remains, call for service.
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IBM xSeries 342: User’s Reference
POST beep codes
In addition to the beep codes that are described in “POST beep code descriptions”
on page 82, your computer might emit beep codes that are described in the
following table. For example, a 1-2-3 beep code is one beep, a pause, two
consecutive beeps, another pause, and three more consecutive beeps.
Table 12. POST beep codes
Beep code
Description
1-1-2
Microprocessor register test has failed.
1-1-3
CMOS write/read test has failed.
1-1-4
BIOS ROM checksum has failed.
1-2-1
Programmable Interval Timer test has failed.
1-2-2
DMA initialization has failed.
1-2-3
DMA page register write/read test has failed.
1-4-3
Interrupt vector loading test has failed.
2-1-1
Secondary DMA register test has failed.
2-1-2
Primary DMA register test has failed.
2-1-3
Primary interrupt mask register test has failed.
2-1-4
Secondary interrupt mask register test has failed.
2-2-1
Interrupt vector loading has failed.
2-2-2
Keyboard controller test has failed.
2-2-3
CMOS power failure and checksum checks have
failed.
2-2-4
CMOS configuration information validation has
failed.
2-3-2
Screen memory test has failed.
2-3-3
Screen retrace tests have failed.
2-3-4
Search for video ROM has failed.
2-4-1
Screen test indicates the screen is operable.
3-1-1
Timer tick interrupt test has failed.
3-1-2
Interval timer channel 2 test has failed.
3-1-3
RAM test has failed above address hex 0FFFF.
3-1-4
Time-of-Day clock test has failed.
3-2-1
Serial port test has failed.
3-2-4
Comparison of CMOS memory size against actual has
failed.
Action
Call for service.
Call for service.
Chapter 6. Solving problems
83
Table 12. POST beep codes (continued)
2-3-1
Screen initialization has failed. I2C bus has failed.
Turn off the server, unplug the
server cord, wait 20 seconds
until the power-on LED stops
blinking. Reconnect the ac
power cord and then start the
server. If the problem persists,
call for service.
1-2-4
RAM refresh verification has failed.
1-3-1
First 64 Kb RAM test has failed.
Reseat the memory modules or
install a memory module. If the
problem persists, call for service.
1-3-2
First 64 Kb RAM parity test has failed.
3-3-1
A memory size mismatch has occurred.
3-3-2
Screen initialization has failed. I2C bus has failed.
3-3-3
4-4-4
Turn off the server, unplug the
server cord, wait 20 seconds
until the power-on LED stops
blinking. Reconnect the ac
power cord and then start the
server. If the problem persists,
call for service.
No memory has been detected in the system.
Reseat the memory modules or
install a memory module. If the
Attention: In some memory configurations, the 3-3-3 problem persists, call for service.
beep code might sound during POST, followed by a
blank screen. If this occurs, you must restart the
server three times to force the system BIOS to reset
the memory connector or bank of connectors from
Disabled to Enabled.
The I2C cable is attached and, the optional system
management adapter is not installed in PCI slot 1 or
not functioning correctly.
1. Turn off the server.
2. Verify that the cable is
installed correctly. If it is not,
disconnect the cable and
reconnect it correctly.
3. Verify that the optional
system-management adapter
is installed in PCI slot 1. If it
is not, remove the
system-management adapter
from the slot and reinstall it
in PCI slot 1.
4. Verify that the optional
system-management adapter
is functioning correctly. If it
is not, remove it and call for
service.
If the problem persists, call for
service.
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IBM xSeries 342: User’s Reference
POST error messages
The following tables provide information about the POST error messages that can
appear during POST.
Note: Refer to the User’s Reference on the IBM xSeries Documentation CD for more
detailed information about POST error messages.
Table 13. POST error messages
POST message
Description
062
The server failed to boot on three consecutive attempts.
All caches are disabled. Repeatedly turning the server on and then off or resetting the
server might cause this problem.
Action: Start the Configuration/Setup Utility program and verify that all settings are
correct. Use the Cache Control selection in the Advanced Setup menu of the
Configuration/Setup Utility program to enable the caches.
If the problem remains, call for service. When the problem is corrected, be sure to enable
the caches.
101 102 106
An error occurred during the system board and microprocessor test.
Action: Call for service.
114
An adapter read-only memory (ROM) error occurred.
Action: Remove the options. If you can start the server without the options installed,
reinstall each option one at a time and retest after each is reinstalled. When an option fails,
replace it.
If you cannot isolate and correct the problem, call for service.
129
An error was detected in the L1 cache of one of the microprocessors.
Action:
1. If you just installed a microprocessor, verify that the microprocessor is installed and
seated correctly.
2. If the problem remains, call for service.
151
A real-time clock (RTC) error occurred.
Action: Call for service.
161
The real-time clock battery has failed.
Action: Replace the battery yourself or call for service.
You can use the server until you replace the battery. However, you must run the
Configuration/Setup Utility program and set the time and date and other custom settings
each time you turn on the server.
162
A change in device configuration occurred. This error occurs under one or more of the
following conditions:
v A new device has been installed.
v A device has been moved to a different location or cable connection.
v A device has been removed or disconnected from a cable.
v A device is failing and is no longer recognized by the server as being installed.
v An external device is not turned on.
v An invalid checksum is detected in the battery-backed memory.
Action: Verify that all external devices are turned on. You must turn on external devices
before turning on the server.
If you did not add, remove, or change the location of a device, a device is probably failing.
Running the Diagnostic program might isolate the failing device.
If you cannot isolate and correct the problem, call for service.
Chapter 6. Solving problems
85
Table 13. POST error messages (continued)
POST message
Description
163
The time of day has not been set.
Action: Set the correct date and time. If the date and time are set correctly and saved, but
the 163 error message reappears, call for service.
You can use the server until the system is serviced, but any application programs that use
the date and time will be affected.
164
A change in the memory configuration occurred. This message might appear after you add
or remove memory.
Note: The server can be used with decreased memory capacity.
Action:
1. If POST error message 289 also occurred, follow the instructions for that error message
first.
2. If you just installed or removed memory, run the Configuration/Setup Utility program;
then, exit, saving the new configuration settings.
If the message appears again, shut down the server, reseat the memory modules, and
restart the server.
If the problem remains, call for service.
175
A vital product data (VPD) error occurred.
Action: Call for service.
176 177
A security hardware error occurred.
Action: Check for indications that someone has tampered with the server. If no one has
tampered with the server, call for service.
178
A POST error occurred when the server was rebooted or powered on.
Action: Flash the Remote Supervisor Adapter with firmware to configure it to the server it
is installed in.
184
The power-on password information stored in your server has been removed.
Action: From the Configuration/Setup Utility program main menu, select System Security.
Then, follow the instructions on the screen.
If this information cannot be restored, call for service.
185
A power failure damaged the stored information about the drive-startup sequence.
Action: From the Configuration/Setup Utility program main menu, select Start Options;
then, follow the instructions on the screen.
If this information cannot be restored, call for service.
186
A system board or hardware error occurred.
Action: Call for service.
187
The VPD serial number is not set.
Action: The system serial number is set in the VPD EEPROM at the time of manufacturing.
If the system board has been replaced, the system serial number will be invalid and should
be set. From the main menu of the Configuration/Setup Utility program, select System
Information, then select Product Data. If the problem remains, call for service.
188
A vital product data (VPD) error occurred.
Action: Call for service.
189
An attempt has been made to access the server with invalid passwords. After three
incorrect attempts, the server locks up; that is, the logon data fields are no longer available
to the user.
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IBM xSeries 342: User’s Reference
Table 13. POST error messages (continued)
POST message
Description
201
An error occurred during the memory controller test. This error can be caused by:
v Incorrectly installed memory
v A failing memory module
v A system board problem
Action:
1. If you just installed memory, verify that the new memory is correct for your server. Also
verify that the memory is installed and seated correctly.
2. If the problem remains, call for service.
229
An error was detected in the L2 cache of one of the microprocessors.
Action:
1. If you just installed a microprocessor, verify that the microprocessor is installed and
seated correctly.
2. If the problem remains, call for service.
289
An error occurred during POST memory tests and a failing DIMM was disabled.
Note: You can use the server with decreased memory.
Action:
1. If you just installed memory, verify that the new memory is correct for your server. Also
verify that the memory is installed and seated correctly. Start the Configuration/Setup
Utility program and select Memory Settings from the Advanced Setup menu to enable
the DIMM.
2. If the problem remains, replace the failing DIMM.
If the problem remains, call for service.
301 303
An error occurred during the keyboard and keyboard controller test. These error messages
also might be accompanied by continuous beeping.
Action: Ensure that:
1. Nothing is resting on the keyboard and pressing a key.
2. No key is stuck.
3. The keyboard cable is connected correctly to the keyboard and to the correct connector
on the server.
Running the diagnostic tests can isolate the server component that failed, but you must
have your system serviced. If the error message remains, call for service.
Note: If you just connected a new mouse or other pointing device, turn off the server and
disconnect that device. Wait at least 5 seconds; then, turn on the server. If the error message
goes away, replace the device.
602
Invalid diskette boot record
Action:
1. Replace the diskette.
2. If the problem persists, make sure that the diskette drive cables are correctly and
securely connected.
3. If the problem remains, replace the diskette drive.
If the problem remains, call for service.
604
An error occurred during a diskette drive test.
Action:
1. Verify that the Configuration/Setup Utility program correctly reflects the type of
diskette drive that you have installed.
2. Run the diagnostic tests. If the diagnostic tests fail, call for service.
662
A diskette drive configuration error occurred.
Action: If you removed a diskette drive, make sure that the diskette drive setting is correct
in the Configuration/Setup Utility program. If the setting is not correct, change it.
If the problem remains, call for service.
Chapter 6. Solving problems
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Table 13. POST error messages (continued)
POST message
Description
11xx
An error occurred during the system-board serial port test.
Action: If you have a modem, serial printer, or other serial device attached to your server,
verify that the serial cable is connected correctly. If it is, use the following procedure:
1. Turn off the server.
2. Disconnect the serial cable from the serial port.
3. Wait five seconds; then, turn on the server.
If the POST error message does not reappear, either the serial cable or the device is
probably failing. See the documentation that comes with the serial device for additional
testing information.
If the POST error message reappears, call for service.
1162
The serial port configuration conflicts with another device in the system.
Action:
1. Make sure the IRQ and I/O port assignments needed by the serial port are available.
2. If all interrupts are being used by adapters, you might need to remove an adapter to
make an interrupt available to the serial port, or force other adapters to share an
interrupt.
1301
Cable to Information LED panel not detected.
Action: Make sure that the cable to the operator information panel is connected.
If the problem remains, call for service.
1302
Cable to Power and Reset pushbuttons not detected.
Action: Make sure that the cable to the Power and Reset pushbuttons is connected.
If the problem remains, call for service.
1303
I2C cable to Power Backplane not detected.
Action: Make sure that the cable to the power backplane is connected.
If the problem remains, call for service.
1304
Cable to Diagnostic LED panel not detected.
Action: Make sure that the cable to the diagnostic LED is connected.
If the problem remains, call for service.
1600
The system management adapter is not functioning.
Action:
1. Verify that the jumpers for the system-management processor are set correctly.
2. Disconnect the server from all electrical sources, wait for 30 seconds, reconnect the
server to the electrical sources, and restart the server.
If the problem remains, call for service.
1601
A system management adapter Flash update is needed.
Action: Download and install the latest Advanced System Management flash update.
1800
A PCI adapter has requested a hardware interrupt that is not available.
Action:
1. Make sure that the PCI adapter and all other adapters are set correctly in the
Configuration/Setup Utility program. If the interrupt resource settings are not correct,
change the settings.
2. If all interrupts are being used by other adapters, you might need to remove an adapter
to make an interrupt available to the PCI adapter, or force other adapters to share an
interrupt.
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IBM xSeries 342: User’s Reference
Table 13. POST error messages (continued)
POST message
Description
1962
No valid startup devices were found. The system cannot find the startup drive or operating
system.
Action: Be sure that the drive you want to start from is in the startup sequence.
1. Select Start Options from the Configuration/Setup Utility program main menu. If you
are unable to set the startup sequence, call for service.
2. Check the list of startup devices in the Startup device data fields. Is the drive you want
to start from in the startup sequence?
Yes
Exit from this screen; then, select Exit Setup to exit the Configuration/Setup
menu. Go to step 3.
No
Follow the instructions on the screen to add the drive; then, save the changes
and exit the Configuration/Setup menu. Restart the server.
3. Is an operating system installed?
Yes
Turn off the server. Go to step 4.
No
Install the operating system in your server; then, follow your operating system
instructions to shut down and restart the server.
4. During server startup, watch for messages indicating a hardware problem.
If the same error message appears, call for service.
2400
An error occurred during the testing of the video controller on the system board. This error
can be caused by a failing monitor, a failing system board, or a failing video adapter (if one
is installed).
Action: Verify that the monitor is connected correctly to the video connector. If the monitor
is connected correctly, call for service.
2462
A video memory configuration error occurred.
Action: Make sure that the monitor cables are correctly and securely connected to the
server.
If the problem remains, call for service.
5962
An IDE CD-ROM configuration error occurred.
Action: Check the signal and power cable connections to the CD-ROM drive.
If the problem remains, call for service.
8603
An error occurred during the mouse (pointing device) controller test. The addition or
removal of a mouse, or a failing system board can cause this error.
Note: This error also can occur if electrical power was lost for a very brief period and then
restored. In this case, turn off the server for at least 5 seconds; then, turn it back on.
Action: Ensure that the keyboard and mouse (pointing device) are attached to the correct
connectors. If they are connected correctly, use the following procedure:
1. Turn off the server.
2. Disconnect the mouse from the server.
3. Turn on the server.
If the POST error message does not reappear, the mouse is probably failing. See the
documentation that comes with the mouse for additional testing information. If the
problem remains, replace the mouse or pointing device.
If the POST error message reappears, run the diagnostic tests to isolate the problem. If the
diagnostic tests do not find a problem and the POST error message remains, call for service.
00012000
Processor machine check.
Action:
1. Update the system BIOS.
2. If the problem persists, replace the microprocessor.
00019501
Processor 1 is not functioning.
Action: Replace microprocessor 1.
If the problem remains, call for service.
Chapter 6. Solving problems
89
Table 13. POST error messages (continued)
POST message
Description
00019502
Processor 2 is not functioning.
Action: Replace microprocessor 2.
If the problem remains, call for service.
00019701
Processor 1 failed the built-in self test.
Action: Replace microprocessor 1.
If the problem remains, call for service.
00019702
Processor 2 failed the built-in self-test.
Action: Replace microprocessor 2.
If the problem remains, call for service.
00180100
A PCI adapter has requested memory resources that are not available
Action:
1. If the PCI adapter that is requesting the memory resources is the start (boot) device, you
might need to change the order of the adapters in the PCI slots. Memory is allocated to
devices in the order that is specified in the Boot Priority option from the Start Options
menu in the Configuration/Setup Utility. Ensure that the adapter is early in the boot
priority order so that it is allocated the necessary memory resources.
2. Make sure that the PCI adapter and all other adapters are set correctly in the
Configuration/Setup Utility program. If the memory resource settings are not correct,
change the settings.
3. If all memory resources are being used, you might need to remove an adapter to make
memory available to the PCI adapter. Disabling the adapter BIOS on the adapter might
correct the error. Refer to the documentation provided with the adapter.
00180200
A PCI adapter has requested an I/O address that is not available, or the PCI adapter might
be defective.
Action:
1. Make sure that the I/O address for the PCI adapter and all other adapters are set
correctly in the Configuration/Setup Utility program.
2. If the I/O port resource settings are correct, the PCI adapter might be defective. Call for
service.
00180300
A PCI adapter has requested a memory address that is not available, or the PCI adapter
might be defective.
Action:
1. Make sure that the memory address for all other adapters are set correctly in the
Configuration/Setup Utility program. If the memory resource settings are not correct,
change the settings.
2. If the memory resource settings are correct, the PCI adapter might be defective. Call for
service.
00180400
A PCI adapter has requested a memory address that is not available.
Action: If all memory addresses are being used, you might need to remove an adapter to
make memory address space available to the PCI adapter. Disabling the adapter BIOS on
the adapter might correct the error. Refer to the documentation provided with the adapter.
00180500
A PCI adapter ROM error occurred.
Action: Remove the PCI adapters. If you can start the server without the adapters, reinstall
each adapter one at a time and retest after each is reinstalled. When an adapter fails,
replace it.
If you cannot isolate and correct the problem, call for service.
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IBM xSeries 342: User’s Reference
Table 13. POST error messages (continued)
POST message
Description
00180600
A PCI-to-PCI bridge error occurred. More than one PCI bus tried to access memory below
1 MB.
Action: Remove the PCI adapter that has the PCI bridge. If you can start the server
without the adapter, reinstall and retest the adapter. If the adapter fails, replace it.
If you cannot isolate and correct the problem, call for service.
00180700
xxxxyyyy Planar PCI device does not respond or disabled by user. (Where xxxx is the PCI
vendor ID and yyyy is the PCI device ID.)
Action: Start the Configuration/Setup Utility program, select Devices and I/O Ports, and
make sure that the device is enabled. If the problem remains, call for service.
00180800
An unsupported PCI device is installed.
Action: Remove the PCI adapters. If you can start the server without the adapters, reinstall
each adapter one at a time and retest after each is reinstalled. When an adapter fails,
replace it. If the problem remains, call for service.
00181000
PCI error.
Action: Remove the PCI adapters. If you can start the server without the adapters, reinstall
each adapter one at a time and retest after each is reinstalled. When an adapter fails,
replace it. If the problem remains, call for service.
01295085
The ECC checking hardware test failed.
Action: Call for service.
01298001
No update data is available for processor 1.
Action: Update the system BIOS to a level that supports the microprocessors installed in
the server.
01298002
No update data is available for processor 2.
Action: Update the system BIOS to a level that supports the microprocessors installed in
the server.
01298101
The update data for processor 1 is incorrect.
Action: Update the system BIOS to a level that supports the microprocessors installed in
the server.
01298102
The update data for processor 2 is incorrect.
Action: Update the system BIOS to a level that supports the microprocessors installed in
the server.
01298200
Microprocessor speed mismatch
Action: The microprocessors installed do not run at the same speed; install microprocessors
with identical speeds.
I9990301
A hard disk drive error occurred.
Action: Call for service.
I9990305
POST could not find an operating system.
Action: Install an operating system. If you have already installed the operating system,
check the drive startup sequence. If the drive sequence is correct, run the diagnostic tests to
verify that the hard disk drive is functioning correctly. If there is a problem with the hard
disk drive (such as a bad sector), you might need to reinstall the operating system.
If you cannot reinstall the operating system, call for service.
I9990650
AC power has been restored.
Action: No action is required. This message appears each time AC power is restored to the
server after an AC power loss.
Other Numbers
POST found an error.
Action: Follow the instructions on the screen.
Chapter 6. Solving problems
91
Error logs
The POST error log contains the three most recent error codes and messages that
the system generated during POST. The System Error Log contains all error
messages issued during POST and all system status messages from both the
system environmental monitor subsystem and the optional IBM Remote Supervisor
Adapter, if installed.
To view the contents of the error logs, start the Configuration/Setup Utility
program; then, select Error Logs from the main menu.
Small computer system interface messages (some models)
If you receive a SCSI error message while using the SCSISelect Utility, use the
following list to determine the possible cause of the error and what action to take.
Note: If your system does not have a hard disk drive, ignore any message that
indicates that the BIOS code is not installed.
One or more of the following might be causing the problem.
v A failing SCSI device (adapter or drive)
v An improper SCSI configuration
v Duplicate SCSI IDs in the same SCSI chain
v
v
v
v
An improperly installed SCSI terminator
A defective SCSI terminator
An improperly installed cable
A defective cable
Verify that:
v The external SCSI devices are turned on. External SCSI devices must be turned
on before the server.
v The cables for all external SCSI devices are connected correctly.
v The last device in each SCSI chain is terminated properly.
v The SCSI devices are configured correctly.
If the above items are correct, run the diagnostic programs to obtain additional
information about the failing device. If the error remains or recurs, call for service.
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IBM xSeries 342: User’s Reference
Diagnostic programs and error messages
The server diagnostic programs are stored in upgradable read-only memory (ROM)
on the system board. These programs are the primary method of testing the major
components of your server.
Diagnostic error messages indicate that a problem exists; they are not intended to
be used to identify a failing part. Troubleshooting and servicing of complex
problems that are indicated by error messages should be performed by trained
service personnel.
Sometimes the first error to occur causes additional errors. In this case, the server
displays more than one error message. Always follow the suggested action
instructions for the first error message that appears.
The following sections contain the error codes that might appear in the detailed
test log and summary log when running the diagnostic programs.
The error code format is as follows:
fff-ttt-iii-date-cc-text message
where:
fff
is the three-digit function code that indicates the function being tested
when the error occurred. For example, function code 089 is for the
microprocessor.
ttt
is the three-digit failure code that indicates the exact test failure that was
encountered. (These codes are for trained service personnel and are
described in the Hardware Maintenance Manual.)
iii
is the three-digit device ID. (These codes are for trained service personnel
and are described in the Hardware Maintenance Manual.)
date
is the date that the diagnostic test was run and the error recorded.
cc
is the check value that is used to verify the validity of the information.
text message
is the diagnostic message that indicates the reason for the problem.
Text messages
The diagnostic text message format is as follows:
Function Name: Result (test specific string)
where:
Function Name
is the name of the function being tested when the
error occurred. This corresponds to the function
code (fff) given in the previous list.
Result
can be one of the following:
Passed
This result occurs
when the
diagnostic test
completes without
any errors.
Failed
This result occurs
Chapter 6. Solving problems
93
when the
diagnostic test
discovers an error.
User Aborted
This result occurs
when you stop the
diagnostic test
before it is
complete.
Not Applicable
This result occurs
when you specify a
diagnostic test for a
device that is not
present.
Aborted
This result occurs
when the test could
not proceed
because of the
system
configuration.
Warning
This result occurs
when a possible
problem is reported
during the
diagnostic test,
such as when a
device that is to be
tested is not
installed.
Test Specific String
This is additional
information that
you can use to
analyze the
problem.
Starting the diagnostic programs
You can press F1 while running the diagnostic programs to obtain Help
information. You also can press F1 from within a help screen to obtain online
documentation from which you can select different categories. To exit Help and
return to where you left off, press Esc.
To
1.
2.
3.
start the diagnostic programs:
Turn on the server and watch the screen.
When the message F2 for Diagnostics appears, press F2.
Type in the appropriate password; then, press Enter.
4. Select either Extended or Basic from the top of the screen.
5. When the Diagnostic Programs screen appears, select the test you want to run
from the list that appears; then, follow the instructions on the screen.
Notes:
a. If the server stops during testing and you cannot continue, restart the server
and try running the diagnostic programs again. If the problem persists, call
for service.
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IBM xSeries 342: User’s Reference
b. The keyboard and mouse (pointing device) tests assume that a keyboard
and mouse are attached to the server.
c. If you run the diagnostic programs with no mouse attached to your server,
you will not be able to navigate between test categories using the Next Cat
and Prev Cat buttons. All other functions provided by mouse-selectable
buttons are also available using the function keys.
d. You can test the USB keyboard by using the regular keyboard test. Also,
you can run the USB hub test only if there are no USB devices attached.
e. You can view server configuration information (such as system
configuration, memory contents, interrupt request (IRQ) use, direct memory
access (DMA) use, device drivers, and so on) by selecting Hardware Info
from the top of the screen.
When the tests have completed, you can view the Test Log by selecting Utility
from the top of the screen.
If the tests do not detect a hardware problem but the problem persists during
normal server operations, a software error might be the cause. If you suspect a
software problem, refer to the information that comes with the software package.
Viewing the test log
The test log will not contain any information until after the diagnostic program has
run.
Note: If you already are running the diagnostic programs, begin with step 3.
To view the test log:
1. Turn on the server and watch the screen.
If the server is on, shut down your operating system and restart the server.
2. When the message F2 for Diagnostics appears, press F2.
If a power-on password or administrator password is set, the server prompts
you for it. Type the appropriate password; then, press Enter.
3. When the Diagnostic Programs screen appears, select Utility from the top of
the screen.
4. Select View Test Log from the list that appears; then, follow the instructions on
the screen.
The system maintains the test-log data while the server is powered on. When
you turn off the power to the server, the test log is cleared.
Diagnostic error message tables
The following tables provide descriptions of the error messages that might appear
when you run the diagnostic programs.
Important: If diagnostic error messages appear that are not listed in the following
tables, make sure that your server has the latest levels of BIOS, Advanced System
Management Processor, ServeRAID, and diagnostics microcode installed.
Chapter 6. Solving problems
95
Table 14. Diagnostic error messages
Code Function
Result
Text message
Action
001
Failed
Processor board, ECC Test
Call for service.
Core system
System board
005
Video port
Processor and system boards
011
Serial port
Integrated serial port
015
USB interface
Aborted
Can NOT test USB interface while 1. Turn off the server.
it is in use.
2. Replace the USB keyboard
Note: If you have a USB keyboard
and mouse with a
or mouse attached, you cannot run
standard keyboard and
the diagnostic program for the USB
mouse.
interface.
3. Turn on the server.
4. Run the diagnostic test
again.
Failed
System board
Call for service.
020
PCI interface
Failed
System board
Call for service.
030
SCSI interface
Failed
SCSI adapter in slot n failed
register/counter/ power test
Refer to the information
provided with the adapter for
instructions.
(where n is the slot number of the
failing adapter)
SCSI controller on system board
failed register/counter/power test
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IBM xSeries 342: User’s Reference
If the problem persists, call
for service.
Call for service.
Table 14. Diagnostic error messages (continued)
Code Function
Result
Text message
Action
035
Aborted
Test setup error: No ServeRAID
adapter found on system board or
PCI bus
Make sure the ServeRAID
adapter is properly installed.
ServeRAID
If the problem remains,
replace the ServeRAID
adapter.
If the problem persists, call
for service.
Failed
Adapter in slot n; adapter/drive
configuration error
Run the ServeRAID
Configuration Utility.
(where n is the slot number of the
failing adapter)
If the problem remains,
replace the ServeRAID
adapter in slot n.
Adapter in slot n; internal error
(where n is the slot number of the
failing adapter)
If the problem persists, call
for service.
Logical drive m on adapter in slot
n
(where m is the number of the
failing logical drive and n is the
slot number of the adapter)
On system board; internal error
On system board; adapter/drive
configuration error
Logical drive on system board
adapter
Adapter in slot n; memory
allocation error
Run the ServeRAID
Configuration Utility.
If the problem persists, call
for service.
Call for service.
(where n is the slot number of the
failing adapter)
On system board; memory
allocation error
On system board; PCI
configuration error
On system board; POST error
Chapter 6. Solving problems
97
Table 14. Diagnostic error messages (continued)
Code Function
Result
035
Failed
Adapter in slot n; POST error
(Continued)
(where n is the slot number of the
failing adapter)
ServeRAID
(Continued)
Text message
Action
Replace the ServeRAID
adapter in slot n. If the
problem persists, call for
service.
Adapter in slot n; PCI
configuration error
(where n is the slot number of the
failing adapter)
SCSI drive on adapter in slot n,
SCSI ID m
(where n is the slot number of the
adapter and m is the SCSI ID of the
drive)
075
Power supply
Failed
089
Microprocessor Failed
Voltage sensed by the system is out Call for service.
of range
Invalid microprocessor in slot xyz
or BIOS setup problem
(where xyz identifies the
microprocessor that is causing the
error message)
Processor in socket id xyz is
installed but not functioning
(where xyz identifies the
microprocessor that is causing the
error message)
Microprocessor in socket id xyz
(where xyz identifies the
microprocessor that is causing the
error message)
Note: The microprocessor error
LED associated with the
microprocessor will be lit.
Processor in socket id xyz is
defective
(where xyz identifies the
microprocessor that is causing the
error message)
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IBM xSeries 342: User’s Reference
Check the cable and power
connections on the drive. If
the problem persists, call for
service.
1. Check the system error
log for the related error
messages.
2. If your server does not
have the latest level BIOS
installed, update the
BIOS.
3. If the problem remains,
replace the xyz
microprocessor and run
the test again.
If the problem persists, call
for service.
1. Reseat the microprocessor.
2. If the problem remains,
replace the
microprocessor.
If the problem persists, call
for service.
Replace the microprocessor.
If the problem persists, call
for service.
Table 14. Diagnostic error messages (continued)
Code Function
089
Result
Text message
Microprocessor Failed
Test setup error: Application
(Continued)
(Continued) microprocessor not installed or
BIOS setup problem
Action
1. Verify that the
Application
microprocessor is
installed and seated
correctly.
2. Check the system error
log for related error
messages.
3. If your server does not
have the latest level BIOS
installed, update the
BIOS.
4. If the problem remains,
replace the application
microprocessor and run
the test again.
If the problem persists, call
for service.
VRM corresponding to
Microprocessor in socket xyz is
defective
Replace the VRM.
If the problem remains, call
for service.
(where xyz identifies the
microprocessor whose VRM is
causing the error message)
VRM corresponding to
Microprocessor in socket id xyz is
not installed
Install a VRM.
If the problem persists, call
for service.
(where xyz identifies the
microprocessor whose VRM is
causing the error message)
Chapter 6. Solving problems
99
Table 14. Diagnostic error messages (continued)
Code Function
Result
Text message
Action
166
Failed
ISMP Self Test Result failed test: x
(where x identifies part of the
subsystem experiencing problems,
x = [ROM, RAM, flash])
Flash (or reflash) latest
firmware levels. Call for
service.
I2C Bus Error(s)
If an system management
adapter is installed, reconnect
I2C cable between system
management adapter and
system board. Call for
service.
I2C cable is disconnected.
Reconnect I2C cable between
system management adapter
and system board. Call for
service if the problem
persists.
System
Management
BIOS indicates ASM is unreachable. Ensure the optional system
Ensure ASM adapter is properly
management adapter (IBM
seated in its supported slot.
Remote Supervisor Adapter),
is seated in PCI Slot 1 (J44).
175
System thermal Failed
Unable to communicate with ASM
adapter. It may be busy.
Communication with the ASM
adapter has failed.
Rerun the test. Call for
service if the problem
persists.
ASM BIST indicate failed tests.
Unable to restart ASM adapter.
Disconnect all external server
and option power cords from
server, wait 30 seconds,
reconnect, and retry. Call for
service if the problem
persists.
Fan # n
Replace the indicated fan.
(where n is the number of the
failing fan)
Note: The fan LED on the
diagnostic LED panel will be lit.
180
Status display
Failed
Temperature sensed on processor
board is out of range
If one of the fan LEDs on the
diagnostic LED panel is on,
replace the indicated fan. If
the problem persists, call for
service.
Diagnostic LED panel
Call for service.
Operator information panel
LED on hot-swap SCSI backplane
LED on system board
One or more fan LEDs are faulty.
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IBM xSeries 342: User’s Reference
Replace the faulty fan.
Table 14. Diagnostic error messages (continued)
Code Function
Result
Text message
Action
201
Failed
DIMMs in location DIMM n
1. Reseat the failing DIMM.
2. If the problem remains,
replace the DIMM.
If the problem persists,
call for service.
System
memory
(where n is the number of the
socket that contains the failing
DIMM)
Test setup error: Corrupt BIOS in
ROM
If your server does not have
the latest level BIOS installed,
update the BIOS to the latest
level.
Test setup error: Corrupt DMI
BIOS, information in BIOS is not as
If the problem persists, call
expected
for service.
202
System cache
Aborted
Test setup error: BIOS cannot
access VPD information
If your server does not have
the latest level BIOS code
installed, update the BIOS
code to the latest level and
run the diagnostic program
Test setup error: Corrupt DMI
BIOS. Information in BIOS is not as again.
expected
If the problem persists, call
for service.
Test setup error: No L2 cache
detected on microprocessor socket
id xyz or BIOS setup problem
(where xyz identifies the
microprocessor that is causing the
error message)
Test setup error: Unknown
hardware problem associated with
microprocessor in socket id xyz.
(where xyz identifies the
microprocessor that is causing the
error message)
Failed
1. If your server does not
have the latest level BIOS
code installed, update the
BIOS code to the latest
level.
2. Run the diagnostic
program again.
3. If the problem remains,
replace the failing
processor.
If the problem persists, call
for service.
Microprocessor in socket ID xyz
1. Reseat the identified
microprocessor.
(where xyz identifies the
2.
If the problem remains,
microprocessor that is causing the
replace
the
error message)
microprocessor.
Note: The indicated microprocessor
LED will be on.
If the problem persists, call
for service.
Warning
Test setup error: Cache is disabled.
Use system setup to enable before
retrying the test
Use the Cache Control choice
from the Advanced Setup
menu to enable the cache.
If the problem persists, call
for service.
Chapter 6. Solving problems
101
Table 14. Diagnostic error messages (continued)
Code Function
Result
Text message
Action
206
Diskette drive
Failed
Internal diskette drive bay
Call for service.
215
CD-ROM
Aborted
The CD-ROM drive is not present.
Verify that the cables are
properly connected to the
CD-ROM drive.
If the problem persists, call
for service.
Failed
217
Hard disk drive Failed
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IBM xSeries 342: User’s Reference
On system board.
Call for service.
BIOS drive # n (where n is the
drive bay number)
Call for service.
Table 14. Diagnostic error messages (continued)
Code Function
Result
Text message
Action
264
Aborted
Test setup error: No tape drive
found
Check the cable and power
connections to the drive.
Magnetic tape
drive
Refer to the information that
is provided with the tape
drive.
If the problem persists, call
for service.
Failed
The load/mount test failed for
device n on adapter m
Refer to the information
provided with the tape drive.
(where n is the number of the
device and m is the adapter
number)
If the problem persists, call
for service.
Note: The push button test is
applicable only to SCSI tape
The Self-diagnostic failed for device
drives that have a push
n on adapter m.
button.
(where n is the number of the
device and m is the adapter
number)
The unload/eject test failed for
device n on adapter m
(where n is the number of the
device and m is the adapter
number)
The unload/eject push button test
failed for device n on adapter m
(where n is the number of the
device and m is the adapter
number)
The Read/Write Self-diagnostic
failed for device n on adapter m
(where n is the number of the
device and m is the adapter
number)
Insert a new tape cartridge;
then, run the diagnostic test
again.
Refer to the information that
is provided with the tape
drive.
If the problem persists, call
for service.
301
Keyboard
Failed
On system board keyboard test
failed
1. Verify that the keyboard
cable is connected.
2. If the problem remains,
replace the keyboard
cable.
If the problem persists, call
for service.
Chapter 6. Solving problems
103
Table 14. Diagnostic error messages (continued)
Code Function
Result
Text message
Action
302
Mouse
Failed
On system board pointing device
test failed.
Replace the pointing device.
If the problem persists, call
for service.
305
Video monitor
Any message
Refer to the information that
came with the monitor.
405
Ethernet
In PCI slot n
Replace the Ethernet adapter
in slot n. If the problem
persists, call for service.
Failed
(where n is the PCI slot number in
which the failing Ethernet adapter
is installed)
415
Analog/digital
modem
Not
applicable
On system board
Call for service.
No modem was detected
1. Verify that the modem is
properly attached to the
server.
2. If the problem remains,
replace the modem.
If the problem persists, call
for service.
PCI modem detected but not
enabled
1. Change the configuration
to enable the modem.
2. If the problem remains,
replace the modem.
If the problem persists, call
for service.
Failed
Modem reset failed
Replace the modem.
If the problem persists, call
for service.
No dialtone detected
1. Make sure that the phone
line attached to the
modem has a dial tone.
(Connect a phone to the
line and listen, if
necessary.) If there is no
tone, have the phone line
serviced.
2. If the problem remains,
replace the modem.
If the problem persists, call
for service.
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Identifying problems using LEDs
Your server has LEDs to help you identify problems with some server components.
These LEDs are part of the Light Path Diagnostics feature built into the server. By
following the path of lights, you can identify the type of system error that occurred.
See the following sections for more information.
Chapter 6. Solving problems
105
Power-supply LEDs
The ac and dc power LEDs on the power supply provide status information about
the power supply.
The following table describes the ac and dc power LEDs.
Table 15. Power supply LEDs
AC power
LED
DC power
LED
Description and action
On
On
The power supply is on and operating correctly.
On
Off
There is a dc power problem.
Possible causes:
1. The power-control button on the front of the server is in
the Off position.
Action: Press the power-control button to start the server.
2. The power supply has failed.
Action: Replace the power supply.
If the problem persists, have the system serviced.
Off
Off
There is an ac power problem.
Possible causes:
1. There is no ac power to the power supply.
Action: Verify that:
v The power cord is properly connected to the server.
v The power outlet functions properly.
2. The power supply has failed.
Action: Replace the power supply.
If the problem persists, have the system serviced.
Light Path Diagnostics
You can use the Light Path Diagnostics feature built into your server to quickly
identify the type of system error that occurred. Your server is designed so that any
LEDs that are illuminated remain illuminated when the server shuts down as long
as the ac power source is good and the power supplies can supply +5 V dc current
to the server. This feature helps you isolate the problem, if an error causes the
server to shut down.
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IBM xSeries 342: User’s Reference
Diagnostics panel
The following illustration shows the LEDs on the diagnostics panel on the system
board.
MEM
CPU
PCI A
PCI B
PCI C
VRM
DASD
SP
PS1
PS2
PS3
NON
OVER
NMI
TEMP
FAN
REMIND
System environmental monitor subsystem LED
The xSeries 342 server has a system management feature on the system board. This
green system management LED flashes, indicating that the system temperature, fan
speeds, voltage ranges, power supplies, power backplane and DASD backplane are
being monitored. If an error occurs in any of these areas, the system environmental
monitor subsystem turns on the respective error LED on the Light Path Diagnostics
panel. If the LED remains on or off, an error has occurred.
Light Path Diagnostics table
The system error LED on the operator information panel is lit when certain system
errors occur. If the system error LED on your server is lit, use the following table
to help determine the cause of the error and the action you should take.
Table 16. Light Path Diagnostics
Lit LED on
diagnostics
panel
Cause
Action
PS1
Power supply 1 has failed.
Replace power supply 1.
PS2
Power supply 2 has failed.
Replace power supply 2.
PS3
Reserved
NON
Power supply redundancy has been lost.
Note: This LED will not be lit if your server
has only one power supply; however, the
power is not redundant with only one power
supply installed.
Check the PS1 and PS2 LEDs and replace the
indicated power supply. If neither LED is lit, you
can remove optional devices from the server to
restore power supply redundancy.
OVER
The system has exceeded the power
capabilities of the installed power supply.
Remove optional devices from the server to reduce
the power requirements.
NMI
A nonmaskable interrupt occurred.
1. If the PCI A, PCI B, or PCI C LED is on, follow
the instructions for that LED.
2. If none of the PCI LEDs are on, restart the
server.
If the problem persists, have the system serviced.
Chapter 6. Solving problems
107
Table 16. Light Path Diagnostics (continued)
Lit LED on
diagnostics
panel
TEMP
Cause
Action
The system temperature has exceeded a
threshold level.
1. Check to see if a fan has failed. If it has, replace
the fan.
2. Make sure the room temperature is not too hot.
(See “Features and specifications” on page 2.)
If the problem persists, have the system serviced.
FAN
A fan has failed or is operating too slowly.
Check the Light Path Diagnostics LEDs for
the following:
Check the LEDs on the fan assemblies and replace
the indicated fan assembly.
v Fan 1 Failure LED
v Fan 2 Failure LED
v CPU1 Fan-sink Failure LED
v CPU2 Fan-sink Failure LED
v Fan 3 Failure LED
Note: A failing fan can also cause the TEMP
LED to be on.
MEM
A memory error occurred. Check the Light
Path Diagnostics LEDs for the following:
1. Check the DIMM failure LEDs on the system
board.
v CR21 Memory DIMM #1 Failure LED
2. Replace the DIMM indicated by the lit DIMM
failure LED.
v CR28 Memory DIMM #2 Failure LED
v CR18 Memory DIMM #3 Failure LED
v CR20 Memory DIMM #4 Failure LED
CPU
One of the microprocessors has failed or a
microprocessor is installed in the wrong
connector. Check the Light Path Diagnostics
LEDS for the following:
v CR1 CPU #1 Failure LED
v CR1 CPU #2 Failure LED
1. Check the microprocessor failure LEDs on the
system board.
2. If a microprocessor failure LED is lit, make sure
that microprocessor is installed correctly and
seated correctly. See “Installing a
microprocessor” on page 58.
3. If the problem persists, replace the
microprocessor.
If the problem persists, have the system serviced.
PCI A
An error occurred on PCI bus A. Either an
adapter in PCI slot 1 or the system board
caused the error.
1. Check the error log for additional information.
If the error log indicates a problem with the
integrated Ethernet controller or the integrated
SCSI controller, have your system serviced.
2. If the error log does not list the failing adapter,
turn off the server and remove the adapter from
slot 1, and then restart the server to determine if
the adapter failed.
If the problem persists, have the system serviced.
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IBM xSeries 342: User’s Reference
Table 16. Light Path Diagnostics (continued)
Lit LED on
diagnostics
panel
PCI B
Cause
Action
An error occurred on PCI bus B. Either an
1. Check the error log for additional information.
adapter in PCI slot 2 or 3 or the system board
2. If you cannot isolate the failing adapter from the
caused the error.
information in the error log, try to determine
the failing adapter by removing one adapter at a
time from PCI bus B (PCI slots 2 and 3) and
restarting the server after each adapter is
removed.
If the problem persists, have the system serviced.
PCI C
An error occurred on PCI bus C. Either an
1. Check the error log for additional information.
adapter in PCI slot 4 or 5 or the system board
If the error log indicates a problem with the
caused the error.
integrated Ethernet controller or the integrated
SCSI controller, have your system serviced.
2. If you cannot isolate the failing adapter from the
information in the error log, try to determine
the failing adapter by removing one adapter at a
time from PCI bus C (PCI slots 4 and 5) and
restarting the server after each adapter is
removed.
If the problem persists, have the system serviced.
VRM
One of the VRMs on the system board has
failed.
Check the VRM failure LEDs on the system board.
If either of the VRM failure LEDs are on:
1. Turn off the server, reseat the respective VRM,
and restart the server.
2. If the problem persists, replace the VRM. If the
problem still persists, have the system serviced.
DASD
SCSI hot-swap failure or one or more hot
swap hard drives has been removed.
1. Re-install the hard drives to their original
location.
2. If an amber LED on a hot-swap hard disk drive
is on, replace the hard disk drive.
3. Run the diagnostics programs. Replace any
identified failing device.
4. If the error log indicates a temperature problem
and the fans are working correctly, reseat the
cable connected to DASD I2C connector (J9).
If the problem persists, have the system serviced.
SP
System management error detected.
Flash the system management monitor subsystem
code again. Turn off the server and disconnect ac
power cord. Wait at least 10 seconds before
reconnecting the ac power cord, and restart the
server. If problem persists, have the system
serviced.
Chapter 6. Solving problems
109
Recovering BIOS code
If the BIOS code has become damaged, such as from a power failure during a flash
update, you can recover the BIOS code using the boot block jumper and a BIOS
flash diskette.
Note: You can obtain a BIOS flash diskette from one of the following sources:
v Use the ServerGuide program to make a BIOS flash diskette.
v Download a BIOS flash diskette from the World Wide Web. Go to
http://www.ibm/pc/support, click IBM Server Support, and make the
selections for your server.
v Contact your IBM service representative.
The flash memory of your server contains a protected area that cannot be
overwritten. The recovery boot block is a section of code in this protected area that
enables the server to start up and to read a flash diskette. The flash utility recovers
the system BIOS code from the BIOS recovery files on the diskette.
The following illustration shows the location of the boot block jumper on the
system board.
Pin 1
Pin 2
System board
switch block
(SW1)
Pin 3
Flash boot block
recovery jumper
(J16)
To recover the BIOS code:
1. Turn off the server and peripheral devices and disconnect all external cables
and power cords; then, remove the cover.
2. Locate the Flash boot block recovery jumper (J16) on the system board.
3. Move the jumper from pins 1 and 2 to pins 2 and 3 to enable BIOS recovery
mode.
4. Insert the BIOS flash diskette into the diskette drive.
5. Restart the server.
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IBM xSeries 342: User’s Reference
The Recovery Boot screen will appear. A progress report, Loading data from
diskette xx%, is displayed. When programming is underway, a further
progress report, Programming block n of 7 yy%, is displayed. When the
procedure completes, the following message is displayed: Recovery complete,
remove the diskette and return boot block switch to the off position
before rebooting.
6. Remove the flash diskette from the diskette drive.
7. Turn off the server.
8. Remove the jumper from the boot-block jumper block, or move it to pins 1 and
2 to return to normal startup mode.
9. Restart the server. The system should start up normally.
Chapter 6. Solving problems
111
Troubleshooting charts
You can use the troubleshooting charts in this section to find solutions to problems
that have definite symptoms.
Attention: If diagnostic error messages appear that are not listed in the following
tables, make sure your server has the latest levels of BIOS code, the System
Management processor, ServeRAID, and diagnostics.
If you cannot find the problem in the troubleshooting charts, go to “Starting the
diagnostic programs” on page 94 to test the server. If you have run the diagnostic
test programs or if running the tests does not reveal the problem, call for service.
Look for the symptom in the left column of the chart. Instructions and probable
solutions to the problem are in the right column. If you have just added new
software or a new option and your server is not working, do the following before
using the troubleshooting charts:
v Remove the software or device that you just added.
v Run the diagnostic tests to determine if your server is running correctly.
v Reinstall the new software or new device.
Table 17. Troubleshooting charts
Device
Suggested action
CD-ROM drive
Verify that:
1. The primary IDE channel is enabled in the Configuration/Setup Utility program.
CD-ROM drive is not
recognized.
2. All cables and jumpers are installed correctly.
3. The correct device driver is installed for the CD-ROM drive.
If the problem remains, call for service.
Diskette drive
Diskette drive in-use light
stays on, or the system
bypasses the diskette drive.
General problems
If there is a diskette in the drive, verify that:
1. The diskette drive is enabled in the Configuration/Setup Utility program.
2. The diskette is good and not damaged. (Try another diskette if you have one.)
3. The diskette contains the necessary files to start the server.
4. Your software program is working properly.
If the diskette drive in-use light stays on, or the system continues to bypass the
diskette drive, call for service.
Call for service.
Problems such as broken
cover locks or indicator
lights not working.
Intermittent problems
A problem occurs only
occasionally and is difficult
to detect.
Verify that:
1. All cables and cords are connected securely to the rear of the server and attached
options.
2. When the server is turned on, air is flowing from the rear of the server at the fan
grill. If there is no air flow, the fan is not working. This causes the server to
overheat and shut down.
3. Ensure that the SCSI bus and devices are configured correctly and that the last
external device in each SCSI chain is terminated correctly.
If the items above are correct, call for service.
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IBM xSeries 342: User’s Reference
Table 17. Troubleshooting charts (continued)
Device
Suggested action
Keyboard, mouse, or
pointing-device problems.
All or some keys on the
keyboard do not work.
The mouse or pointing
device does not work.
1. Make sure that the keyboard cable is properly connected to the server.
2. Make sure that the server and the monitor are turned on.
3. Try using another keyboard.
If the items above are correct, call for service.
1. Verify that the mouse or pointing-device cable is securely connected and the
device drivers are installed correctly.
2. Try using another mouse or pointing device.
If the problem remains, call for service.
Memory problems
The amount of memory
displayed is less than the
amount of memory
installed.
Verify that:
1. The memory modules are seated properly.
2. Each pair of DIMMs are the same size (DIMM 1 and DIMM 4 must match and
DIMM 2 and DIMM 3 must match. The two pairs do not need to match each
other.).
3. You have installed the correct type of memory.
4. If you changed the memory, you updated the memory configuration using the
Configuration/Setup Utility program.
5. All banks of memory on the DIMMs are enabled. The server might have detected
a problem and automatically disabled a DIMM bank, or a DIMM bank could have
been manually disabled.
If the above items are correct, run the memory-diagnostic program. The system might
have detected a bad memory module and automatically reallocated memory to enable
you to continue to operate. If the memory tests fail, call for service or replace the
failing DIMM.
Microprocessor problems
The server emits a
continuous tone during
POST.
Monitor
Testing the monitor.
The startup (boot) microprocessor is not working properly.
Verify that the startup microprocessor is seated properly. If it is, call for service.
Some IBM monitors have their own self-tests. If you suspect a problem with your
monitor, refer to the information that comes with the monitor for adjusting and
testing instructions.
If you still cannot find the problem, call for service.
The screen is blank.
Verify that:
1. The server power cord is plugged into the server and a working electrical outlet.
2. The monitor cables are connected properly.
3. The monitor is turned on and the Brightness and Contrast controls are adjusted
correctly.
If the items above are correct and the screen remains blank, call for service.
Attention: In some memory configurations, the 3-3-3 beep code might sound during
POST followed by a blank display screen. If this occurs and the Boot Fail Count
feature in the Start Options of the Configuration/Setup Utility is set to Enabled (its
default setting), you must restart the server three times to force the system BIOS to
reset the memory connector or bank of connectors from Disabled to Enabled.
Only the cursor appears.
Call for service.
The monitor works when
you turn on the server, but
goes blank when you start
some application programs.
Verify that:
1. The primary monitor cable is connected to the video port.
2. You installed the necessary device drivers for the applications.
If the items above are correct and the screen remains blank, call for service.
Chapter 6. Solving problems
113
Table 17. Troubleshooting charts (continued)
Device
Suggested action
Wavy, unreadable, rolling,
distorted screen, or screen
jitter.
If the monitor self-tests show the monitor is working properly, consider the location
of the monitor. Magnetic fields around other devices (such as transformers,
appliances, fluorescent lights, and other monitors) can cause screen jitter or wavy,
unreadable, rolling, or distorted screen images. If this happens, turn off the monitor.
(Moving a color monitor while it is turned on might cause screen discoloration.) Then
move the device and the monitor at least 305 mm (12 in.) apart. Turn on the monitor.
Notes:
1. To prevent diskette drive read/write errors, be sure the distance between monitors
and diskette drives is at least 76 mm (3 in.).
2. Non-IBM monitor cables might cause unpredictable problems.
3. An enhanced monitor cable with additional shielding is available for the 9521 and
9527 monitors. For information about the enhanced monitor cable, see your IBM
reseller or IBM marketing representative.
If the problem remains, call for service.
Wrong characters appear on
the screen.
If the wrong language is displayed, update the BIOS code with the correct language.
If the problem remains, call for service.
Verify that:
1. The option is designed for the server. Refer to the “Server Support” flowchart for
information about obtaining ServerProven™ compatibility information from the
World Wide Web.
2. You followed the installation instructions that came with the option.
3. The option is installed correctly.
An IBM option that was just 4. You have not loosened any other installed options or cables.
installed does not work.
5. You updated the configuration information in the Configuration/Setup Utility
program. Whenever memory or an option is changed, you must update the
configuration.
Option problems
If the problem remains, call for service.
An IBM option that used to
work does not work now.
Verify that all of the option hardware and cable connections are secure.
If the option comes with its own test instructions, use those instructions to test the
option.
If the failing option is a SCSI option, verify that:
1. The cables for all external SCSI options are connected correctly.
2. The last option in each SCSI chain, or the end of the SCSI cable, is terminated
correctly.
3. Any external SCSI option is turned on. You must turn on an external SCSI option
before turning on the server.
If the problem remains, call for service.
Power problems
The server does not power
on.
Verify that:
1. The power cables are properly connected to the server.
2. The electrical outlet functions properly.
3. The type of memory installed is correct.
4. If you just installed an option, remove it, and restart the server. If the server now
powers on, you might have installed more options than the power supply
supports.
5. The LEDs on the power supply are on.
If the problem remains, call for service.
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IBM xSeries 342: User’s Reference
Table 17. Troubleshooting charts (continued)
Device
Printer problems
The printer does not work.
Suggested action
Verify that:
1. The printer is turned on and is online.
2. The printer signal cable is connected to the correct port on the server.
Note: Non-IBM printer cables might cause unpredictable problems.
3. You have assigned the printer port correctly in your operating system or
application program.
4. You have assigned the printer port correctly using the Configuration/Setup Utility
program.
If the items above are correct and the printer still does not work, run the tests
described in the documentation that comes with your printer. If the tests show that
the printer is working properly, call for service.
Serial port problems
The number of serial ports
identified by the operating
system is less than the
number of serial ports
installed.
Verify that:
1. Each port is assigned a unique address by the Configuration/Setup Utility
program and none of the serial ports are disabled.
Note: The management C connector is the same as a serial port connector, but it
is used only by the Integrated System Management Processor, and is not available
for use by the operating system. This port does not appear in the
Configuration/Setup Utility program menus.
2. The serial-port adapter, if you installed one, is seated properly.
If the problem still exists, call for service.
A serial device does not
work.
Verify that:
1. The device is compatible with the server.
2. The serial port is enabled and is assigned a unique address.
3. Make sure that the device is not connected to the management port C.
Note: The management C connector is the same as a serial port connector, but it
is used only by the Integrated System Management Processor and is not available
for use by the operating system. This port does not appear in the
Configuration/Setup Utility program menus.
If the problem still exists, call for service.
Software problem
Suspected software problem.
To determine if problems are caused by the software, verify that:
1. Your server has the minimum memory requirements needed to use the software.
For memory requirements, refer to the information that comes with the software.
Note: If you have just installed an adapter or memory, you might have a
memory address conflict.
2. The software is designed to operate on your server.
3. Other software works on your server.
4. The software that you are using works on another system.
If you received any error messages when using the software program, refer to the
information that comes with the software for a description of the messages and
solutions to the problem.
If the items above are correct and the problem remains, contact your place of
purchase.
Universal Serial Bus (USB) Verify that:
port problems
1. You are not trying to use a USB device during POST if you have a standard
(non-USB) keyboard attached to the keyboard port.
Note: If a standard (non-USB) keyboard is attached to the keyboard port, then the
USB is disabled and no USB device will work during POST.
A USB device does not
2. The correct USB device driver is installed.
work.
3. Your operating system supports USB devices.
If the problem still exists, call for service.
Chapter 6. Solving problems
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IBM xSeries 342: User’s Reference
Troubleshooting the Ethernet controller
This section provides troubleshooting information for problems that might occur
with the 10/100 Mbps Ethernet controller.
Network connection problems
If the Ethernet controller cannot connect to the network, check the following:
v Make sure that the cable is installed correctly.
The network cable must be securely attached at all connections. If the cable is
attached but the problem persists, try a different cable.
If you set the Ethernet controller to operate at 100 Mbps, you must use Category
5 cabling.
If you directly connect two workstations (without a hub), or if you are not using
a hub with X ports, use a crossover cable.
v
v
v
v
v
v
Note: To determine whether a hub has an X port, check the port label. If the
label contains an X, the hub has an X port.
Determine if the hub supports auto-negotiation. If not, try configuring the
integrated Ethernet controller manually to match the speed and duplex mode of
the hub.
Check the LAN activity light (if available) on the rear of the server. The LAN
activity light illuminates when the Ethernet controller sends or receives data
over the Ethernet network. If the LAN activity light is off, make sure that the
hub and network are operating and that the correct device drivers are loaded.
Make sure that you are using the correct device drivers, supplied with your
system.
Check for operating system-specific causes for the problem.
Make sure that the device drivers on the client and system are using the same
protocol.
Test the Ethernet controller.
The way you test the Ethernet controller depends on which operating system
you are using (see the Ethernet controller device driver README file).
Ethernet controller troubleshooting chart
You can use the following troubleshooting chart to find solutions to 10/100 Mbps
Ethernet controller problems that have definable symptoms.
Chapter 6. Solving problems
117
Table 18. Ethernet troubleshooting chart
Ethernet controller problem
Suggested action
The server stops running
when loading device drivers.
The PCI BIOS interrupt settings are incorrect.
Check the following:
v Determine if the IRQ setting assigned to the Ethernet controller is also assigned to
another device in the Configuration/Setup Utility program.
Although interrupt sharing is allowed for PCI devices, some devices do not
function well when they share an interrupt with a dissimilar PCI device. Try
changing the IRQ assigned to the Ethernet controller or the other device. For
example, for NetWare Versions 3 and 4 it is recommended that disk controllers not
share interrupts with LAN controllers.
v Make sure that you are using the most recent device driver available from the
World Wide Web.
v Run the network diagnostic program.
If the problem remains, call for service.
Ethernet Link Status light
does not light.
Check the following:
v Make sure the hub is turned on.
v Check all connections at the Ethernet controller and the hub.
v Check the cable. A crossover cable is required unless the hum has an X
designation
v Use another port on the hub.
v If the hub does not support auto-negotiation, manually configure the Ethernet
controller to match the hub.
v If you manually configured the duplex mode, make sure that your also manually
configure the speed.
v Run diagnostics on the LEDs.
If the problem remains, call for service.
The LAN activity light does
not light (when available).
Check the following:
v Make sure that you have loaded the network device drivers.
v The network might be idle. Try sending data from this workstation.
v Run diagnostics on the LEDs.
Data is incorrect or sporadic.
Check the following:
v Make sure that you are using Category 5 cabling when operating the system at
100 Mbps.
v Make sure that the cables do not run close to noise-inducing sources like
fluorescent lights.
The Ethernet controller
stopped working when
another adapter was added
to the system.
Check the following:
v Make sure that the cable is connected to the Ethernet controller.
v Make sure that your PCI system BIOS is current.
v Reseat the adapter.
v Determine if the IRQ setting assigned to the Ethernet adapter is also assigned to
another device in the Configuration/Setup Utility program.
Although interrupt sharing is allowed for PCI devices, some devices do not
function well when they share an interrupt with a dissimilar PCI device. Try
changing the IRQ assigned to the Ethernet adapter or the other device.
If the problem remains, call for service.
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Table 18. Ethernet troubleshooting chart (continued)
Ethernet controller problem
Suggested action
The Ethernet controller
stopped working without
apparent cause.
Check the following:
v Run diagnostics for the Ethernet controller.
v Try a different connector on the hub.
v Reinstall the device drivers. Refer to your operating system documentation and to
the ServerGuide information.
If the problem remains, call for service.
Ethernet controller messages
The integrated Ethernet controller might display messages from the following
device drivers:
v Novell NetWare or IntraNetWare system open data-link interface (ODI)
v Network driver interface specification (NDIS) adapter for level 4.0 (Windows
NT)
Novell NetWare or IntraNetWare system ODI driver teaming
messages
This section provides explanations of the error messages for the Novell NetWare or
IntraNetWare system ODI driver, and suggested actions to resolve each problem.
Table 19. NetWare driver messages for the Ethernet controller
Message
Description
Couldn’t allocate resources.
Explanation: An unknown error has occurred when trying to allocate
needed resources for the AFT Module.
Action:
v Check the system configuration. If the problem persists, contact your
network supplier.
v Verify that the Ethernet controller is enabled. If the Ethernet controller is
enabled, run the diagnostic programs.
AFT group for primary adapter in
slot nnn already exists.
Explanation: An attempt was made to rebind an adapter already in an AFT
group.
Action: Check the AFT slot numbers for existing AFT teams. If the problem
persists, contact your network supplier.
Explanation: The bind command was entered prior to loading the device
Error locating device control table
(DCT) addresses in internal table.
driver. The device driver must be loaded after loading AFT.NLM, but before
Make sure that you have loaded LAN any bind command can be issued.
drivers after loading AFT.NLM.
Action: Load the driver for the supported adapter and try loading the AFT
module again. If the problem persists, contact your network supplier.
Insufficient number of arguments
specified.
Explanation: The appropriate or expected number of parameters was not
entered in a command.
Action: Check the parameters required for the given command. If the
problem persists, contact your network supplier.
Duplicate slot numbers detected.
Explanation: An attempt has been made to bind the same slot number more
than once.
Action: Check the slot numbers entered during the bind. Adapter slot
numbers must be valid and unique. If the problem persists, contact your
network supplier.
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119
Table 19. NetWare driver messages for the Ethernet controller (continued)
Message
Description
’xxx’ is not supported for AFT team.
Explanation: A bind command has been issued for adapters not supported
by AFT.NLM.
Action: Make sure that you attempt to bind only adapters supported by
AFT.NLM.
Primary and Secondary adapters do
not match. AFT group is not created.
Explanation: A bind command was entered for an adapter team that is a
combination of system and client adapters. An AFT team must be a
grouping of the same classification of adapter.
Action: Verify that all the adapters bound in a team are of the same
classification.
Requested number of Secondary
cards are not found.
Explanation: The number of adapters specified in the bind command could
not be located.
Action: Verify the numbers and slot locations of the adapters to be bound. If
the problem persists, contact your network supplier.
Failed to create AFT group. Make
sure that the drivers for supported
adapters are loaded, primary adapter
is bound to protocols, and secondary
adapter is not bound to any
protocols.
Explanation: Binding of protocol failed. Protocol is either not bound to any
adapter or is bound to more than one adapter in the group.
Action: Ensure that the protocol is bound to only one adapter in an AFT
team.
Error identifying slot numbers for the Explanation: The mapping between the board name entered and the slot
specified board names.
number for an adapter could not be established.
Action: Check the board name for the adapter before issuing the bind
command. If the problem persists, contact your network supplier.
Can’t unbind specified slot from AFT Explanation: The number entered in the unbind command was not the
primary adapter in an AFT group.
group. Make sure that the slot you
specified is for the primary adapter
Action: Reissue the unbind command and specify the slot number for the
in an AFT group.
primary adapter.
LAN adapter at slot nnnn (Port 0xaa)
failed to reset. Check the state of the
adapter.
Explanation: The adapter that you specified could not be initialized.
Action:
1. Load the driver for the supported adapter.
2. Check that the adapter is seated properly in the slot and try loading the
AFT module again.
If the problem persists, contact your network supplier.
AFT is not supported on this version
of NetWare.
Explanation: The NetWare on your system is not a version supported by
AFT.
Action: Load and bind AFT only on supported versions of NetWare
(currently version 4.11 and above).
Failed to allocate resources tags.
Explanation: An unknown error has occurred when trying to allocate
needed resources for the AFT module.
Action: Check system configuration. If the problem persists, contact your
network supplier.
Please unload all LAN drivers before
unloading AFT.NLM.
Explanation: An attempt was made to unload the AFT.NLM module before
unloading the adapter driver.
Action: Unload the adapter driver before unloading the AFT module.
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NDIS 4.0 (Windows NT) driver messages
This section contains the error messages for the NDIS 4.0 drivers. The explanation
and recommended action are included with each message.
Table 20. NDIS (Windows NT) driver messages for the Ethernet controller
Error code (hex)
Description
0x00
Explanation: The driver could not register the specified interrupt.
Action: Using the Configuration/Setup Utility program, make sure that a PCI interrupt is
assigned to your Ethernet card, and that Ethernet is enabled.
0x01
Explanation: One of the PCI cards did not get the required resources.
Action: Using the Configuration/Setup Utility program, make sure that a PCI interrupt is
assigned to your Ethernet card, and that Ethernet is enabled.
0x02
Explanation: Bad node address (multicast address).
Action: Make sure the locally administered address is valid, if one is specified. The address
cannot be a multicast address.
0x03
Explanation: Failed self-test.
Action: Make sure a cable is attached to the Ethernet connector. If the problem remains, call for
service.
0x0D
Explanation: Could not allocate enough memory for transmit queues.
Action:
1. From the Windows NT desktop, select Start Æ Control Panel Æ Networks Æ Adapters.
2. Select your IBM Ethernet adapter from the list.
3. Select Properties Æ Advanced.
4. Lower the resource values that apply to the transmit queue.
0x0E
Explanation: Could not allocate enough memory for receive queue.
Action:
1. From the Windows NT desktop, select Start Æ Control Panel Æ Networks Æ Adapters.
2. Select your IBM Ethernet adapter from the list.
3. Select Properties Æ Advanced.
4. Lower the resource values that apply to the receive queue.
0x0F
Explanation: Could not allocate enough memory for other structures. Action:
1. From the Windows NT desktop, select Start Æ Control Panel Æ Networks Æ Adapters.
2. Select your IBM Ethernet adapter from the list.
3. Select Properties Æ Advanced.
4. Lower the value for the resource named in the message.
0x10
Explanation: Did not find any Ethernet controllers.
Action: Using the Configuration/Setup Utility program, make sure that Ethernet is enabled.
0x11
Explanation: Multiple Ethernet controllers found, but none matched the required ID.
Action: Using the Configuration/Setup Utility program, make sure that Ethernet is enabled.
0x13
Explanation: Did not find any Ethernet controllers that matched the required
subven/subdev.Action: Using the Configuration/Setup Utility program, make sure that Ethernet
is enabled.
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121
Table 20. NDIS (Windows NT) driver messages for the Ethernet controller (continued)
Error code (hex)
Description
0x16
Explanation: Single adapter found, but multiple instances tried to load.
Action: Using the Configuration/Setup Utility program, make sure that Ethernet is enabled, and
that the slot containing the IBM xSeries 300 10/100 Ethernet Adapter or the IBM 10/100 EtherJet
PCI adapter is enabled.
0x17
Explanation: Slot parameter not specified in the registry.
Action: Remove the adapter driver and reinstall it. If the problem remains, call for service.
All other
4-character
hexadecimal
codes
Action: Call for service.
Ethernet teaming messages
This section displays the messages associated with Ethernet teaming.
Table 21. NDIS (Windows NT) driver teaming messages for the Ethernet controller
Event ID
Type
Description
01
Error
Explanation: Team name and physical adapter name are the same. This is
an invalid configuration.
Action: Reconfigure the adapter team by double-clicking the PROSet
icon in the control panel.
02
Error
Explanation: Unable to allocate required resources.
Action: Free some memory resources and restart.
03
Error
Explanation: Unable to read required registry parameters.
Action: Reconfigure the adapter team by double-clicking the PROSet
icon in the control panel.
04
Error
Explanation: Unable to bind to physical adapter.
Action: Reconfigure the adapter team by double-clicking the PROSet
icon in the control panel.
05
Error
Explanation: Unable to initialize an adapter team
Action: Reconfigure the adapter team by double-clicking the PROSet
icon in the control panel.
06
Informational
Explanation: Team nn. Primary adapter is initialized.
Action: None.
07
Informational
Explanation: Team nn. Secondary adapter is initialized.
Action: None.
08
Informational
09
Informational
Explanation: Team nn. Virtual adapter or Team is initialized.
Action: None.
Explanation: Team nn. Primary adapter is switching over.
Action: None.
10
Warning
Explanation: Team nn. Adapter link down.
Action: Make sure the adapter is functioning properly.
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IBM xSeries 342: User’s Reference
Table 21. NDIS (Windows NT) driver teaming messages for the Ethernet controller (continued)
Event ID
Type
Description
11
Informational
Explanation: Team nn. Secondary adapter took over.
Action: None.
12
Warning
Explanation: Team nn. Secondary adapter is deactivated from the Team.
Action: Make sure the secondary adapter is functioning properly and
that the adapter cable is securely connected to the LAN.
13
Informational
Explanation: Team nn. Secondary adapter has rejoined the Team.
Action: None.
14
Informational
Explanation: Team nn. Secondary adapter link is up.
Action: None.
15
Error
Explanation: Team nn. The last adapter has lost its link. Network
connection has been lost.
Action: Shut down the server and replace the adapters; then, restart the
server to reestablish the connection.
16
Informational
Explanation: Team nn. An adapter has reestablished the link. Network
connection has been restored.
Action: None.
17
Informational
Explanation: Team nn. Preferred primary adapter has been detected.
Action: None.
18
Informational
Explanation: Team nn. Preferred secondary adapter has been detected.
Action: None.
19
Informational
Explanation: Team nn. Preferred primary adapter took over.
Action: None.
20
Informational
Explanation: Team nn. Preferred secondary adapter took over.
Action: None.
21
Warning
Explanation: Team nn. Primary adapter does not sense any probes.
Possible reason: partitioned Team.
Action: Make sure the cables of the adapter team are connected to the
same LAN segment. Reconfigure the team if necessary.
Replacing the battery
IBM has designed this product with your safety in mind. The lithium battery must
be handled correctly to avoid possible danger. If you replace the battery, you must
adhere to the following instructions.
Note: In the U.S., call 1-800-IBM-4333 for information about battery disposal.
If you replace the original lithium battery with a heavy-metal battery or a battery
with heavy-metal components, be aware of the following environmental
consideration. Batteries and accumulators that contain heavy metals must not be
Chapter 6. Solving problems
123
disposed of with normal domestic waste. They will be taken back free of charge by
the manufacturer, distributor, or representative, to be recycled or disposed of in a
proper manner.
To order replacement batteries, call 1-800-772-2227 within the United States, and
1-800-465-7999 or 1-800-465-6666 within Canada. Outside the U.S. and Canada, call
your IBM reseller or IBM marketing representative.
Note: After you replace the battery, you must reconfigure your server and reset
the system date and time.
Statement 2:
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has a
module containing a lithium battery, replace it only with the same module type
made by the same manufacturer. The battery contains lithium and can explode if
not properly used, handled, or disposed of.
Do not:
v Throw or immerse into water
v Heat to more than 100°C (212°F)
v Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
To replace the battery:
1. Review the information in “Before you begin” on page 35 and any special
handling and installation instructions supplied with the replacement battery.
2. Turn off the server and peripheral devices and disconnect all external cables
and power cords; then, remove the server cover.
3. Remove the battery:
a. Use one finger to lift the battery clip over the battery.
b. Use one finger to slightly slide the battery from its socket. The spring
mechanism behind the battery will push the battery out toward you as you
slide it from the socket.
c. Use your thumb and index finger to pull the battery from under the battery
clip.
d. Ensure that the battery clip is touching the base of the battery socket by
pressing gently on the clip.
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IBM xSeries 342: User’s Reference
4. Insert the new battery:
a. Tilt the battery so that you can insert it into the socket, under the battery
clip.
b. As you slide it under the battery clip, press the battery down into the
socket.
5. Reinstall the server cover and connect the cables.
Note: Wait approximately 20 seconds after you plug the power cord of your
server into an electrical outlet for the power-control button to become
active.
6. Turn the server on.
7. Start the Configuration/Setup Utility program and set configuration
parameters.
v Set the system date and time.
v Set the power-on password.
v Reconfigure your server.
Chapter 6. Solving problems
125
Getting help and technical assistance
If you need help, service, or technical assistance or just want more information
about IBM products, you will find a wide variety of sources available from IBM to
assist you. This chapter contains information about where to go for additional
information about IBM and IBM products, what to do if you experience a problem
with your xSeries or IntelliStation® system, and whom to call for service, if it is
necessary.
Before you call
Before you call, make sure that you have taken these steps to try to solve the
problem yourself:
v Check all cables to make sure that they are connected.
v Check the power switches to make sure that the system is turned on.
v Use the troubleshooting information in your system documentation, and use the
diagnostic tools that come with your system.
v Go to the IBM Support Web site at http://www.ibm.com/pc/support/ to check
for technical information, hints, tips, and new device drivers.
v Use an IBM discussion forum on the IBM Web site to ask questions.
You can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the online help or in the
publications that are provided with your system and software. The information
that comes with your system also describes the diagnostic tests that you can
perform. Most xSeries and IntelliStation systems, operating systems, and programs
come with information that contains troubleshooting procedures and explanations
of error messages and error codes. If you suspect a software problem, see the
information for the operating system or program.
Using the documentation
Information about your IBM xSeries or IntelliStation system and preinstalled
software, if any, is available in the documentation that comes with your system.
That documentation includes printed books, online books, README files, and help
files. See the troubleshooting information in your system documentation for
instructions for using the diagnostic programs. The troubleshooting information or
the diagnostic programs might tell you that you need additional or updated device
drivers or other software. IBM maintains pages on the World Wide Web where you
can get the latest technical information and download device drivers and updates.
To access these pages, go to http://www.ibm.com/pc/support/ and follow the
instructions. Also, you can order publications through the IBM Publications
Ordering System at
http://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi.
Getting help and information from the World Wide Web
On the World Wide Web, the IBM Web site has up-to-date information about IBM
xSeries and IntelliStation products, services, and support. The address for IBM
xSeries information is http://www.ibm.com/eserver/xseries/. The address for IBM
IntelliStation information is http://www.ibm.com/pc/intellistation/.
You can find service information for your IBM products, including supported
options, at http://www.ibm.com/pc/support/. If you click Profile from the
support page, you can create a customized support page. The support page has
many sources of information and ways for you to solve problems, including:
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IBM xSeries 342: User’s Reference
v
v
v
v
v
Diagnosing problems, using the IBM Online Assistant
Downloading the latest device drivers and updates for your products
Viewing Frequently Asked Questions (FAQ)
Viewing hints and tips to help you solve problems
Participating in IBM discussion forums
v Setting up e-mail notification of technical updates about your products
Software service and support
Through IBM Support Line, you can get telephone assistance, for a fee, with usage,
configuration, and software problems with xSeries servers, IntelliStation
workstations, and appliances. For information about which products are supported
by Support Line in your country or region, go to
http://www.ibm.com/services/sl/products/.
For more information about Support Line and other IBM services, go to
http://www.ibm.com/services/, or go to http://www.ibm.com/planetwide/ for
support telephone numbers.
Hardware service and support
You can receive hardware service through IBM Integrated Technology Services or
through your IBM reseller, if your reseller is authorized by IBM to provide
warranty service. Go to http://www.ibm.com/planetwide/ for support telephone
numbers.
In the U.S. and Canada, hardware service and support is available 24 hours a day,
7 days a week. In the U.K., these services are available Monday through Friday,
from 9 a.m. to 6 p.m.
Chapter 6. Solving problems
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IBM xSeries 342: User’s Reference
Appendix. Warranty information
This section contains information about your warranty period and the service and
support that are provided by your warranty.
Warranty period
The warranty period varies by machine type and country or region.
Contact your place of purchase for warranty service information. Some IBM
Machines are eligible for on-site warranty service depending on the country or
region where service is performed.
Prior to on-site warranty service, you are required to go through problem
determination with an IBM service specialist call center technician.
A warranty period of 3 years on parts and 1 year on labor means that IBM will
provide warranty service without charge for:
1. parts and labor during the first year of the warranty period
2. parts only, on an exchange basis, in the second and third years of the warranty
period. IBM will charge you for any labor it provides in performance of the
repair or replacement.
The IBM Machine Warranties Web site at
http://www.ibm.com/servers/support/machine_warranties/ contains a
worldwide overview of the IBM Statement of Limited Warranty for IBM Machines,
a glossary of terms used in the Statement of Limited Warranty, Frequently Asked
Questions (FAQ), and links to Product Support Web pages. The IBM Statement of
Limited Warranty is available from this Web site in 29 languages in Portable
Document Format (PDF).
Machine - IBM Eserver xSeries 342
Country or region
Warranty period
Service delivery method
Japan
Parts - 3 years, labor - 1
year
On-site
Worldwide
3 years
On-site
Problem determination
Prior to on-site warranty service, you are required to go through problem
determination with an IBM service specialist call center technician. The service
specialist will run diagnostic tests on the hardware and check the software.
Running diagnostics
The IBM service specialist will help you determine whether your equipment is
functioning as specified. It might be necessary to isolate the failing xSeries,
Netfinity®, or IntelliStation system; IBM component; or both from any active
production environment to run diagnostics and perform defect-isolation programs.
You are responsible for making the system, IBM component, or both available for
running diagnostics and defect-isolation programs.
© Copyright IBM Corp. 2002
129
Checking software
The IBM service specialist will help you ensure that the correct BIOS code,
firmware, device drivers, and other supporting IBM software are installed and
correctly configured. It might be necessary to manually gather information about
the relevant software levels or run IBM-approved utility programs to gather this
information. It might be necessary to isolate the failing system from any active
production environment to gather this information. You are responsible, with
assistance from the service specialist, for gathering this information. The IBM
Statement of Limited Warranty does not include on-site assistance with this
activity.
Warranty service and support
With the original purchase of an IBM xSeries or IntelliStation system, you have
access to extensive service and support. During the IBM Machine warranty period,
you may call IBM or your reseller for problem-determination assistance under the
terms of the IBM Statement of Limited Warranty.
The following services are available during the warranty period:
v Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
v IBM hardware repair - If the problem is determined to be caused by IBM
hardware under warranty, trained service personnel are available to provide the
applicable level of service, either on-site or at an IBM service center as
determined by IBM.
v Engineering Change management - Occasionally, there might be changes that
are required after a product has been shipped from IBM. In those instances, IBM
will make Engineering Changes (ECs) available that apply to your hardware.
v Customer replaceable units (CRUs) - Some parts of IBM xSeries and
IntelliStation systems are designated as customer replaceable units. IBM ships
CRUs to you for replacement by you. CRUs include keyboards, monitors,
memory, diskette drives, hard disk drives, and mice (this list is not inclusive of
all CRUs).
The following items are not covered under warranty service:
v Replacement or use of non-IBM parts. All IBM parts contain a 7-character
identification in the format IBM FRU XXXXXXX.
v Identification of software problem sources.
v Installation of customer replaceable units (CRUs).
v Installation and configuration of BIOS code, firmware, or device drivers that are
designated as customer installable.
See the IBM Statement of Limited Warranty for a full explanation of IBM warranty
terms. Be sure to retain your proof of purchase to obtain warranty service.
Please have the following information ready when you call:
v The machine type and model of your IBM hardware product (if available)
v Serial numbers of your IBM hardware products
v A description of the problem
v The exact wording of any error messages
v Hardware and software configuration information
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IBM xSeries 342: User’s Reference
International Warranty Service
If you travel with your xSeries or IntelliStation system or relocate it to a country or
region where your system is sold and serviced by IBM or IBM resellers authorized
to perform warranty service, International Warranty Service (IWS) is available
during the warranty period. Eligible IBM systems are identified by their four-digit
machine types.
You can obtain IWS through the service delivery method (such as depot, carry-in,
or on-site) provided in the servicing country or region. Service methods and
procedures vary by country or region, and some service or parts might not be
available in all countries and regions. Service centers in certain countries or regions
might not be able to service all models of a particular machine type. In addition,
some countries or regions might have fees and restrictions that apply at the time of
service.
To determine whether your system is eligible for IWS, go to
http://www.ibm.com/pc/support/ and click Warranty lookup.
Purchasing additional services
During and after the warranty period, you can purchase additional services, such
as support for IBM and non-IBM hardware, operating systems, and application
programs; network setup and configuration; upgraded or extended hardware
repair services; and custom installations. Service availability and service name
might vary by country or region.
For more information about these services, contact your IBM marketing
representative.
Appendix. Warranty information
131
IBM Statement of Limited Warranty Z125-4753-06 8/2000
Part 1 - General Terms
This Statement of Limited Warranty includes Part 1 - General Terms and Part 2 Country-unique Terms. The terms of Part 2 replace or modify those of Part 1. The
warranties provided by IBM in this Statement of Limited Warranty apply only to
Machines you purchase for your use, and not for resale, from IBM or your reseller.
The term “Machine” means an IBM machine, its features, conversions, upgrades,
elements, or accessories, or any combination of them. The term “Machine” does
not include any software programs, whether pre-loaded with the Machine,
installed subsequently or otherwise. Unless IBM specifies otherwise, the following
warranties apply only in the country where you acquire the Machine. Nothing in
this Statement of Limited Warranty affects any statutory rights of consumers that
cannot be waived or limited by contract. If you have any questions, contact IBM or
your reseller.
The IBM Warranty for Machines: IBM warrants that each Machine 1) is free from
defects in materials and workmanship and 2) conforms to IBM’s Official Published
Specifications (“Specifications”). The warranty period for a Machine is a specified,
fixed period commencing on its Date of Installation. The date on your sales receipt
is the Date of Installation unless IBM or your reseller informs you otherwise.
If a Machine does not function as warranted during the warranty period, and IBM
or your reseller are unable to either 1) make it do so or 2) replace it with one that
is at least functionally equivalent, you may return it to your place of purchase and
your money will be refunded.
Extent of Warranty: The warranty does not cover the repair or exchange of a
Machine resulting from misuse, accident, modification, unsuitable physical or
operating environment, improper maintenance by you, or failure caused by a
product for which IBM is not responsible. The warranty is voided by removal or
alteration of Machine or parts identification labels.
THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE
ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND
YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM
JURISDICTION TO JURISDICTION. SOME JURISDICTIONS DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF EXPRESS OR IMPLIED
WARRANTIES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT
APPLY TO YOU. IN THAT EVENT, SUCH WARRANTIES ARE LIMITED IN
DURATION TO THE WARRANTY PERIOD. NO WARRANTIES APPLY AFTER
THAT PERIOD.
Items Not Covered by Warranty: IBM does not warrant uninterrupted or error-free
operation of a Machine. Any technical or other support provided for a Machine
under warranty, such as assistance via telephone with “how-to” questions and
those regarding Machine set-up and installation, will be provided WITHOUT
WARRANTIES OF ANY KIND.
Warranty Service: To obtain warranty service for a Machine, contact IBM or your
reseller. If you do not register your Machine with IBM, you may be required to
present proof of purchase.
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IBM xSeries 342: User’s Reference
During the warranty period, IBM or your reseller, if approved by IBM to provide
warranty service, provides without charge certain types of repair and exchange
service to keep Machines in, or restore them to, conformance with their
Specifications. IBM or your reseller will inform you of the available types of
service for a Machine based on its country of installation. At its discretion, IBM or
your reseller will 1) either repair or exchange the failing Machine and 2) provide
the service either at your location or a service center. IBM or your reseller will also
manage and install selected engineering changes that apply to the Machine.
Some parts of IBM Machines are designated as Customer Replaceable Units (called
“CRUs”), e.g., keyboards, memory, or hard disk drives. IBM ships CRUs to you for
replacement by you. You must return all defective CRUs to IBM within 30 days of
your receipt of the replacement CRU. You are responsible for downloading
designated Machine Code and Licensed Internal Code updates from an IBM
Internet Web site or from other electronic media, and following the instructions
that IBM provides.
When warranty service involves the exchange of a Machine or part, the item IBM
or your reseller replaces becomes its property and the replacement becomes yours.
You represent that all removed items are genuine and unaltered. The replacement
may not be new, but will be in good working order and at least functionally
equivalent to the item replaced. The replacement assumes the warranty service
status of the replaced item. Many features, conversions, or upgrades involve the
removal of parts and their return to IBM. A part that replaces a removed part will
assume the warranty service status of the removed part.
Before IBM or your reseller exchanges a Machine or part, you agree to remove all
features, parts, options, alterations, and attachments not under warranty service.
You also agree to
1. ensure that the Machine is free of any legal obligations or restrictions that
prevent its exchange;
2. obtain authorization from the owner to have IBM or your reseller service a
Machine that you do not own; and
3. where applicable, before service is provided:
a. follow the problem determination, problem analysis, and service request
procedures that IBM or your reseller provides;
b. secure all programs, data, and funds contained in a Machine;
c. provide IBM or your reseller with sufficient, free, and safe access to your
facilities to permit them to fulfill their obligations; and
d. inform IBM or your reseller of changes in a Machine’s location.
IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s
possession or 2) in transit in those cases where IBM is responsible for the
transportation charges.
Neither IBM nor your reseller is responsible for any of your confidential,
proprietary or personal information contained in a Machine which you return to
IBM or your reseller for any reason. You should remove all such information from
the Machine prior to its return.
Limitation of Liability: Circumstances may arise where, because of a default on
IBM’s part or other liability, you are entitled to recover damages from IBM. In each
such instance, regardless of the basis on which you are entitled to claim damages
from IBM (including fundamental breach, negligence, misrepresentation, or other
Appendix. Warranty information
133
contract or tort claim), except for any liability that cannot be waived or limited by
applicable laws, IBM is liable for no more than
1. damages for bodily injury (including death) and damage to real property and
tangible personal property; and
2. the amount of any other actual direct damages, up to the charges (if recurring,
12 months’ charges apply) for the Machine that is subject of the claim. For
purposes of this item, the term “Machine” includes Machine Code and
Licensed Internal Code.
This limit also applies to IBM’s suppliers and your reseller. It is the maximum
for which IBM, its suppliers, and your reseller are collectively responsible.
UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE
FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES
(OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE); 2) LOSS
OF, OR DAMAGE TO, YOUR RECORDS OR DATA; OR 3) SPECIAL,
INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC
CONSEQUENTIAL DAMAGES, LOST PROFITS OR LOST SAVINGS, EVEN IF
IBM, ITS SUPPLIERS OR YOUR RESELLER IS INFORMED OF THEIR
POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO
THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Governing Law: Both you and IBM consent to the application of the laws of the
country in which you acquired the Machine to govern, interpret, and enforce all of
your and IBM’s rights, duties, and obligations arising from, or relating in any
manner to, the subject matter of this Agreement, without regard to conflict of law
principles.
Part 2 - Country-unique Terms
AMERICAS
BRAZIL
Governing Law: The following is added after the first sentence:Any litigation arising
from this Agreement will be settled exclusively by the court of Rio de Janeiro.
NORTH AMERICA
Warranty Service: The following is added to this Section: To obtain warranty service
from IBM in Canada or the United States, call 1-800-IBM-SERV (426-7378).
CANADA
Governing Law: The following replaces “laws of the country in which you acquired the
Machine” in the first sentence: laws in the Province of Ontario.
UNITED STATES
Governing Law: The following replaces “laws of the country in which you acquired the
Machine” in the first sentence: laws of the State of New York.
ASIA PACIFIC
AUSTRALIA
134
IBM xSeries 342: User’s Reference
The IBM Warranty for Machines: The following paragraph is added to this Section:
The warranties specified in this Section are in addition to any rights you may have
under the Trade Practices Act 1974 or other similar legislation and are only limited
to the extent permitted by the applicable legislation.
Limitation of Liability: The following is added to this Section: Where IBM is in breach
of a condition or warranty implied by the Trade Practices Act 1974 or other similar
legislation, IBM’s liability is limited to the repair or replacement of the goods or
the supply of equivalent goods. Where that condition or warranty relates to right
to sell, quiet possession or clear title, or the goods are of a kind ordinarily acquired
for personal, domestic or household use or consumption, then none of the
limitations in this paragraph apply.
Governing Law: The following replaces “laws of the country in which you acquired the
Machine” in the first sentence: laws of the State or Territory.
CAMBODIA, LAOS, AND VIETNAM
Governing Law: The following replaces “laws of the country in which you acquired the
Machine” in the first sentence:laws of the State of New York.
The following is added to this Section: Disputes and differences arising out of or in
connection with this Agreement shall be finally settled by arbitration which shall
be held in Singapore in accordance with the rules of the International Chamber of
Commerce (ICC). The arbitrator or arbitrators designated in conformity with those
rules shall have the power to rule on their own competence and on the validity of
the Agreement to submit to arbitration. The arbitration award shall be final and
binding for the parties without appeal and the arbitral award shall be in writing
and set forth the findings of fact and the conclusions of law.
All proceedings shall be conducted, including all documents presented in such
proceedings, in the English language. The number of arbitrators shall be three,
with each side to the dispute being entitled to appoint one arbitrator.
The two arbitrators appointed by the parties shall appoint a third arbitrator before
proceeding upon the reference. The third arbitrator shall act as chairman of the
proceedings. Vacancies in the post of chairman shall be filled by the president of
the ICC. Other vacancies shall be filled by the respective nominating party.
Proceedings shall continue from the stage they were at when the vacancy occurred.
If one of the parties refuses or otherwise fails to appoint an arbitrator within 30
days of the date the other party appoints its, the first appointed arbitrator shall be
the sole arbitrator, provided that the arbitrator was validly and properly
appointed.
The English language version of this Agreement prevails over any other language
version.
HONG KONG AND MACAU
Governing Law: The following replaces “laws of the country in which you acquired the
Machine” in the first sentence: laws of Hong Kong Special Administrative Region.
INDIA
Limitation of Liability: The following replaces items 1 and 2 of this Section:
Appendix. Warranty information
135
1. liability for bodily injury (including death) or damage to real property and
tangible personal property will be limited to that caused by IBM’s negligence;
2. as to any other actual damage arising in any situation involving
nonperformance by IBM pursuant to, or in any way related to the subject of
this Statement of Limited Warranty, IBM’s liability will be limited to the charge
paid by you for the individual Machine that is the subject of the claim.
JAPAN
Governing Law: The following sentence is added to this Section:Any doubts
concerning this Agreement will be initially resolved between us in good faith and
in accordance with the principle of mutual trust.
NEW ZEALAND
The IBM Warranty for Machines: The following paragraph is added to this Section:
The warranties specified in this Section are in addition to any rights you may have
under the Consumer Guarantees Act 1993 or other legislation which cannot be
excluded or limited. The Consumer Guarantees Act 1993 will not apply in respect
of any goods which IBM provides, if you require the goods for the purposes of a
business as defined in that Act.
Limitation of Liability: The following is added to this Section: Where Machines are
not acquired for the purposes of a business as defined in the Consumer Guarantees
Act 1993, the limitations in this Section are subject to the limitations in that Act.
PEOPLE’S REPUBLIC OF CHINA (PRC)
Governing Law: The following replaces this Section: Both you and IBM consent to the
application of the laws of the State of New York (except when local law requires
otherwise) to govern, interpret, and enforce all your and IBM’s rights, duties, and
obligations arising from, or relating in any manner to, the subject matter of this
Agreement, without regard to conflict of law principles.
Any disputes arising from or in connection with this Agreement will first be
resolved by friendly negotiations, failing which either of us has the right to submit
the dispute to the China International Economic and Trade Arbitration Commission
in Beijing, the PRC, for arbitration in accordance with its arbitration rules in force
at the time. The arbitration tribunal will consist of three arbitrators. The language
to be used therein will be English and Chinese. An arbitral award will be final and
binding on all the parties, and will be enforceable under the Convention on the
Recognition and Enforcement of Foreign Arbitral Awards (1958).
The arbitration fee will be borne by the losing party unless otherwise determined
by the arbitral award.
During the course of arbitration, this Agreement will continue to be performed
except for the part which the parties are disputing and which is undergoing
arbitration.
EUROPE, MIDDLE EAST, AFRICA (EMEA)
THE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIES: The terms of this
Statement of Limited Warranty apply to Machines purchased from IBM or an IBM
reseller.
136
IBM xSeries 342: User’s Reference
Warranty Service: If you purchase an IBM Machine in Austria, Belgium, Denmark,
Estonia, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland or
United Kingdom, you may obtain warranty service for that Machine in any of
those countries from either (1) an IBM reseller approved to perform warranty
service or (2) from IBM. If you purchase an IBM Personal Computer Machine in
Albania, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech
Republic, Georgia, Hungary, Kazakhstan, Kirghizia, Federal Republic of Yugoslavia,
Former Yugoslav Republic of Macedonia (FYROM), Moldova, Poland, Romania,
Russia, Slovak Republic, Slovenia, or Ukraine, you may obtain warranty service for
that Machine in any of those countries from either (1) an IBM reseller approved to
perform warranty service or (2) from IBM.
If you purchase an IBM Machine in a Middle Eastern or African country, you may
obtain warranty service for that Machine from the IBM entity within the country of
purchase, if that IBM entity provides warranty service in that country, or from an
IBM reseller, approved by IBM to perform warranty service on that Machine in
that country. Warranty service in Africa is available within 50 kilometers of an IBM
authorized service provider. You are responsible for transportation costs for
Machines located outside 50 kilometers of an IBM authorized service provider.
Governing Law: The applicable laws that govern, interpret and enforce rights,
duties, and obligations of each of us arising from, or relating in any manner to, the
subject matter of this Statement, without regard to conflict of laws principles, as
well as Country-unique terms and competent court for this Statement are those of
the country in which the warranty service is being provided, except that in 1)
Albania, Bosnia-Herzegovina, Bulgaria, Croatia, Hungary, Former Yugoslav
Republic of Macedonia, Romania, Slovakia, Slovenia, Armenia, Azerbaijan, Belarus,
Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Tajikistan, Turkmenistan,
Ukraine, and Uzbekistan, the laws of Austria apply; 2) Estonia, Latvia, and
Lithuania, the laws of Finland apply; 3) Algeria, Benin, Burkina Faso, Cameroon,
Cape Verde, Central African Republic, Chad, Congo, Djibouti, Democratic Republic
of Congo, Equatorial Guinea, France, Gabon, Gambia, Guinea, Guinea-Bissau,
Ivory Coast, Lebanon, Mali, Mauritania, Morocco, Niger, Senegal, Togo, and
Tunisia, this Agreement will be construed and the legal relations between the
parties will be determined in accordance with the French laws and all disputes
arising out of this Agreement or related to its violation or execution, including
summary proceedings, will be settled exclusively by the Commercial Court of
Paris; 4) Angola, Bahrain, Botswana, Burundi, Egypt, Eritrea, Ethiopia, Ghana,
Jordan, Kenya, Kuwait, Liberia, Malawi, Malta, Mozambique, Nigeria, Oman,
Pakistan, Qatar, Rwanda, Sao Tome, Saudi Arabia, Sierra Leone, Somalia, Tanzania,
Uganda, United Arab Emirates, United Kingdom, West Bank/Gaza, Yemen,
Zambia, and Zimbabwe, this Agreement will be governed by English Law and
disputes relating to it will be submitted to the exclusive jurisdiction of the English
courts; and 5) in Greece, Israel, Italy, Portugal, and Spain any legal claim arising
out of this Statement will be brought before, and finally settled by, the competent
court of Athens, Tel Aviv, Milan, Lisbon, and Madrid, respectively.
THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED:
AUSTRIA AND GERMANY
The IBM Warranty for Machines: The following replaces the first sentence of the first
paragraph of this Section: The warranty for an IBM Machine covers the functionality
of the Machine for its normal use and the Machine’s conformity to its
Specifications.
Appendix. Warranty information
137
The following paragraphs are added to this Section:
The minimum warranty period for Machines is six months. In case IBM or your
reseller is unable to repair an IBM Machine, you can alternatively ask for a partial
refund as far as justified by the reduced value of the unrepaired Machine or ask
for a cancellation of the respective agreement for such Machine and get your
money refunded.
Extent of Warranty: The second paragraph does not apply.
Warranty Service: The following is added to this Section: During the warranty period,
transportation for delivery of the failing Machine to IBM will be at IBM’s expense.
Limitation of Liability: The following paragraph is added to this Section: The
limitations and exclusions specified in the Statement of Limited Warranty will not
apply to damages caused by IBM with fraud or gross negligence and for express
warranty.
The following sentence is added to the end of item 2: IBM’s liability under this item is
limited to the violation of essential contractual terms in cases of ordinary
negligence.
EGYPT
Limitation of Liability: The following replaces item 2 in this Section: as to any other
actual direct damages, IBM’s liability will be limited to the total amount you paid
for the Machine that is the subject of the claim. For purposes of this item, the term
“Machine” includes Machine Code and Licensed Internal Code.
Applicability of suppliers and resellers (unchanged).
FRANCE
Limitation of Liability: The following replaces the second sentence of the first paragraph
of this Section:In such instances, regardless of the basis on which you are entitled to
claim damages from IBM, IBM is liable for no more than: (items 1 and 2 unchanged).
IRELAND
Extent of Warranty: The following is added to this Section: Except as expressly
provided in these terms and conditions, all statutory conditions, including all
warranties implied, but without prejudice to the generality of the foregoing all
warranties implied by the Sale of Goods Act 1893 or the Sale of Goods and Supply
of Services Act 1980 are hereby excluded.
Limitation of Liability: The following replaces items one and two of the first paragraph
of this Section:1. death or personal injury or physical damage to your real property
solely caused by IBM’s negligence; and 2. the amount of any other actual direct
damages, up to 125 percent of the charges (if recurring, the 12 months’ charges
apply) for the Machine that is the subject of the claim or which otherwise gives
rise to the claim.
Applicability of suppliers and resellers (unchanged).
138
IBM xSeries 342: User’s Reference
The following paragraph is added at the end of this Section: IBM’s entire liability and
your sole remedy, whether in contract or in tort, in respect of any default shall be
limited to damages.
ITALY
Limitation of Liability: The following replaces the second sentence in the first
paragraph:In each such instance unless otherwise provided by mandatory law, IBM
is liable for no more than: 1. (unchanged) 2. as to any other actual damage arising
in all situations involving nonperformance by IBM pursuant to, or in any way
related to the subject matter of this Statement of Warranty, IBM’s liability, will be
limited to the total amount you paid for the Machine that is the subject of the
claim. Applicability of suppliers and resellers (unchanged).
The following replaces the third paragraph of this Section: Unless otherwise provided by
mandatory law, IBM and your reseller are not liable for any of the following: (items
1 and 2 unchanged) 3) indirect damages, even if IBM or your reseller is informed of
their possibility.
SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILAND
Limitation of Liability: The following is added to this Section: IBM’s entire liability to
you for actual damages arising in all situations involving nonperformance by IBM
in respect of the subject matter of this Statement of Warranty will be limited to the
charge paid by you for the individual Machine that is the subject of your claim
from IBM.
UNITED KINGDOM
Limitation of Liability: The following replaces items 1 and 2 of the first paragraph of
this Section:
1. death or personal injury or physical damage to your real property solely caused
by IBM’s negligence;
2. the amount of any other actual direct damages or loss, up to 125 percent of the
charges (if recurring, the 12 months’ charges apply) for the Machine that is the
subject of the claim or which otherwise gives rise to the claim;
The following item is added to this paragraph: 3. breach of IBM’s obligations implied
by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods
and Services Act 1982.
Applicability of suppliers and resellers (unchanged).
The following is added to the end of this Section: IBM’s entire liability and your sole
remedy, whether in contract or in tort, in respect of any default shall be limited to
damages.
Appendix. Warranty information
139
140
IBM xSeries 342: User’s Reference
Index
A
AC power light 6
acoustical noise emissions 2
adapter
considerations 44
installing 45
ServeRAID 47
adapter fault tolerance 71
adaptive load balancing 71
adjusting
chair 9
controls 9
lighting 9
monitor 9
air baffle 61
air circulation 10
air vents 10
antiglare filter 9
arranging workspace 9
auxiliary-device port
connector 69
description 68
pin assignments 69
availability features 4
B
backplane, SCSI 49
battery, replacing 123
bezel
removing 43
replacing 66
BIOS code
latest level 58
recovering 110
boot block jumper 31, 110
C
cable
lengths 10
SCSI, external devices 76
Universal Serial Bus 74
USB 74
cabling
Ethernet 70
cabling, ServeRAID adapter 47
CD-ROM drive 2, 49
CDs
ServerGuide 22
chair adjustments 9
circulation, air 10
cleaning the monitor 9
clock frequency selection switch 32
comfort 9
components
color 27
major 27
system board 28
© Copyright IBM Corp. 2002
configuration
Configuration/Setup Utility 11
PXE Boot Agent Utility 11
SCSISelect Utility 11, 17
ServeRAID programs 11
ServerGuide CDs 11
with ServerGuide 23
Configuration/Setup Utility 11
configuring
Ethernet 70
connector
auxiliary-device port 69
keyboard 68
mouse port 69
pointing-device port 69
serial port 68
Universal Serial Bus port 74
USB port 74
video 75
connectors
external port connectors 30
internal cable 29
options 28
controller
Ethernet 70
controls on front of server 5
cooling 2
cover
removing 43
replacing 66
creating VLAN 73
D
data rate
Ethernet 70
DC power light 6
diagnostic programs
description 93
error messages 95
starting 94
diagnostic tools 79
diagnostics panel 107
diskette drive 2, 49
drive
bays 48
CD-ROM 49
digital linear tape 49
diskette 49
DLT 49
hot-swap 48
installing
hot-swap 50
non-hot-swap 53
internal 47
SCSI 49
141
E
I
electrical input 2
electrical outlets 10
environment 2
error messages
See messages
Ethernet
adapter fault tolerance 71
adaptive load balancing 71
cabling 70
Cisco Fast EtherChannel 71
configuring 70
creating VLAN 73
error messages 119
failover 70
high performance modes 71
IntraNetWare error messages 119
modes 71
NetWare error messages 119
pin-number assignment 73
priority filters 71
priority packet mode 71
teaming 71
troubleshooting information 117
VLAN 72
Windows NT error messages 121
Ethernet port 70
Ethernet transmit/receive activity light
extension cords 10
IDE device, installing 55
IEEE 802.1p tagging 71
indicators on front of server 5
information light 7
input/output ports 67
installing options, general information 35
integrated
Ethernet 70
Integrated System Management Processor LED 107
J
jumpers on system board 31
K
keyboard
angle of 9
arm and wrist position 9
keyboard port
connector 68
description 68
pin assignments 68
7
F
failover
Ethernet 70
fatigue 9
features 2
ServerGuide 22
filler panel
drive bay 49
power supply bay 63
filters
priority 71
G
glare
9
H
hard disk drive light
activity 6
status 6
heat output 2
high priority queue 71
hot-swap drive
installing 50
specifications 2
support 48
hot-swap fan, replacing 65
hot-swap power supply
installing 62
hub 74
142
IBM xSeries 342: User’s Reference
L
LEDs
diagnosing problems using 105
diagnostics panel 107
hard disk drive activity 6
hard disk drive status 6
power-supply 106
light
DC power 6
Ethernet transmit/receive activity
hard disk drive activity 6
hard disk drive status 6
information 7
on front of server 7
on operator information panel 7
SCSI hard disk drive activity 7
system information 7
system power 5
Light Path Diagnostics 106
light.
See LED
lighting 9
local area network
Ethernet 70
log
event/error 92
test 95
7
M
major components 27
Media Bay Ultra160 Hot Swap Conversion Kit option 49
memory module
specifications 2
supported 56
messages
diagnostic programs 93, 95
Ethernet controller 119
POST 85
microprocessor
installing 58
specifications 2
modes
Ethernet 71
monitor
adjusting of 9
placement of 9
mouse port
connector 69
description 68
pin assignments 69
N
network connection
problems 117
networks 70
non-hot-swap drive
specifications 2
NOS installation
with ServerGuide 24
without ServerGuide 25
O
office space, arranging 9
operator information panel 6, 7
options, external, connecting 66
overriding power-on password check 15
R
P
password
override switch 15
remote-control security settings
password override switch 32
passwords
power-on 15
PCI expansion slots 2
locations 44
PCI plug and play
Ethernet 70
pin-number assignments
Ethernet 73
planning workspace 9
plug and play
Ethernet 70
pointing-device port
connector 69
description 68
pin assignments 69
port
auxiliary device
See auxiliary-device port
Ethernet 70
keyboard
See keyboard port
mouse
See mouse port
pointing device
See pointing-device port
SCSI
See SCSI port
serial
See serial port
port (continued)
Ultra160 SCSI
See Ultra160 SCSI port
Universal Serial Bus
See Universal Serial Bus port
USB
See USB port
video
See video port
POST
description 81
error messages 85
messages 85
POST error log 92
power cords 10
power supply
installing 62
specifications 2
power-control button 6
power-on override switch 32
power-on password 15
power-on self-test
See POST
priority
filters 71
levels 71
packet mode 71
problem
network connection 117
PXE Boot Agent Utility 11
16
rack installation instructions
RAS feature 4
reducing glare 9
reliability features 4
Remind button 35
reset button 6
78
S
safety information
electrical vi
laser products 54
safety book 37
Safety Information book 37
screen filter 9
SCSI cable
external device 76
SCSI controller, integrated 49
SCSI device
installing 55
processing sequence for 50
SCSI hard disk drive activity light
SCSI IDs 76
assignment of 50
for devices 50
SCSI port
connector 76
description 75
pin assignments 76, 77
SCSISelect Utility 11, 17
serial port
assignments, viewing 67
connector 68
7
Index
143
serial port (continued)
description 67
pin assignments 68
server features 3
ServeRAID adapter
cable 47
ServeRAID programs 11
ServerGuide
additional programs 25
features 22
NOS installation 24
setting up multiple servers 24
using 21
ServerGuide CDs 11
with ServerGuide 23
serviceability features 4
setting up
multiple servers 24
shutting down the server 8
size 2
SMP 1
software coupon
ServerGuide 21
specifications 2
starting the server 7
static sensitive devices, handling 36
switches on system board
clock frequency selection 32
location 31
power-on override 32
switches on the system board
password override 32
symmetric multiprocessing 1
system board
external port connectors 30
internal cable connectors 29
jumpers 31, 33
LED locations 33
options connectors 28
switches 31
System Error LED 35
system error light 7
system power light 5
system reliability 35
T
teaming 71
termination
SCSI devices 50
test log 95
traffic class expediting
troubleshooting
Ethernet 117
troubleshooting charts
turning off the server
turning on the server
71
112
8
7
U
Ultra160 SCSI port
connector 76
description 75
pin assignments 76, 77
Universal Serial Bus port
connector 74
144
IBM xSeries 342: User’s Reference
Universal Serial Bus port (continued)
description 74
pin assignments 74
USB port
connector 74
description 74
pin assignments 74
V
venting of hot air 10
video 2
video port
connector 75
description 75
pin assignments 75
virtual LAN (VLAN) 72
virtual LAN mode (VLAN) 72
VLAN
creating 73
voltage regulator module, installing 60
VRM, installing 60
W
web site 1
Web site
ServerGuide 21
weight 2
work area, arranging 9
working inside server with power on 36
World Wide Web site 1
Part Number: 24P2883
SC24-P288-32
(1P) P/N: 24P2883
Printed in U.S.A.
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