TDS Series User Guide for DK1, DK2, DK3, DK6

TDS Series User Guide for DK1, DK2, DK3, DK6
TDS 600
Digital Series
Station User Guide
Digital Telephone Sets
DK1 / DK2 / DK3 / DK6
NOTIFICATION
Notification is hereby given that TransTel Communications
Inc.reserves the right to modify, change update or revise this document from time to time as required without the prior obligation to
notify and person, company or organization. Further, TransTel
makes no warranty or representation, either expressed or implied,
with respect to merchantability, or fitness of it’s products for a particular purpose. TransTel disclaims any and all liabilities from errors, omissions or erroneous interpretations made from the contents of this document.
© 2001-2007 TransTel Communications Incorporated
This document or any parts thereof are not to be reproduced or
transmitted in any form or by any means, electronic or mechanical,
including photocopying, recording, or information storage and retrieval systems for any purpose whatsoever without the express
written consent and permission of TransTel Communications Inc.
IMPORTANT SAFETY INSTRUCTIONS
When using your telephone equipment, basic safety precautions
should always be followed to reduce the risk of fire, electric shock and
injury to persons, including the following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not
use liquid cleaners or aerosol cleaners. Use a damp cloth for
cleaning.
4. Do not use this product near water, for example, near a bath tub,
wash bowl, kitchen sink or laundry tub, in a wet basement, or near
a swimming pool.
5. Do not place this product on an unstable cart, stand, or table. The
product may fall, causing serious damage to the product.
6. Slots and openings in the cabinet and the back or bottom are
provided for ventilation, to protect it from overheating, these
openings must not be blocked or covered. The openings should
never be blocked by placing the product on the bed, sofa, rug or
other similar surfaces. This product should never be placed near
or over a radiator or heat register. This product should not be
placed in a built-in installation unless proper ventilation is
provided.
7. This product should be operated only from the type of power
source indicated on the marking label. If you are not sure of the
type of power supply to your home or office, consult your dealer or
local power company.
8. The product is equipped with a three wire grounding type plug, a
plug will only fit into a grounding type power outlet. Contact your
electrician to replace your obsolete outlet.
safety purpose of the grounding type plug.
Do not defeat the
9. Do not allow anything to rest on the power cord. Do not locate
this product where the cord will be abused by persons walking on
it.
10. Do not overload wall outlets and extension cores as this can result
in the risk of fire or electric shock.
11. Never push objects of any kind into this product as they may
touch dangerous voltage points or short out parts that could result
in a risk of fire or electric shock. Never spill liquid of any kind on
the product.
12. To reduce the risk of electric shock, do not disassemble this
product, but take it to a qualified service technician when service
or repair work is required. Opening or removing covers may
expose you to dangerous voltages or other risks. Incorrect
reassembly can cause electric shock when the appliance is
subsequently used.
13. Unplug this product from the wall outlet and refer servicing to
qualified service personnel under the following conditions:
A. When the power supply cord or plug is damaged or frayed.
B. If liquid has been spilled into the product.
C. If the product has been exposed to rain or water.
D. If the product does not operate normally by following the
operating instructions. Adjust only those controls that are covered
by the operating instructions because improper adjustment of
other controls may result in damage and will often require
extensive work by a qualified technician to restore the product to
normal operation.
E. If the product has been dropped or the cabinet has been
damaged.
F. If the product exhibits a distinct change in performance.
14. Avoid using a telephone (other than a cordless type) during an
electrical storm. There may be a remote risk of electric shock
from lightning.
15. Do not use the telephone to report a gas leak in the vicinity of the
leak.
SAVE THESE INSTRUCTIONS
TransTel TDS Series Digital Telephone Set
User Guide
Table Of Contents
Introduction................................................................................... 7
DK-1 Telephone Layout ............................................................... 8
DK-6 Telephone Layout ............................................................... 8
DK-3 Telephone Layout ............................................................... 9
DK-3 Telephone Layout ............................................................... 9
Setting Up Your Telephone........................................................ 10
Account Codes - Client .............................................................. 11
Advisory Messages .................................................................... 12
Answering Calls ......................................................................... 13
Automatic Callback .................................................................... 15
Automatic Line Access............................................................... 15
Automatic Last Number Redial .................................................. 16
Automatic Redial ........................................................................ 16
Background Music...................................................................... 17
Barge In (Override) .................................................................... 17
Caller ID Features ...................................................................... 18
Call Park..................................................................................... 19
Call Pickup ................................................................................. 20
Call Split/Swap ........................................................................... 21
Call Transfer............................................................................... 22
CO Line Callback ....................................................................... 23
Calling the Doorphone ............................................................... 23
Call Forwarding .......................................................................... 24
Camp On .................................................................................... 25
5
Table Of Contents (Continued)
Check In - Check Out .................................................................26
Conference .................................................................................27
Conversation Monitor .................................................................29
Date and Time Setting................................................................29
Day - Night Service Switching ....................................................30
Dial By Name..............................................................................32
Do Not Disturb ............................................................................33
Extension Monitor.......................................................................33
Flash...........................................................................................34
Forced Account Code.................................................................35
Handsfree Operation ..................................................................36
Headset Operation .....................................................................37
Hold ............................................................................................38
Hotel Features ............................................................................39
Intercom Dialing .........................................................................40
Individual Line Access................................................................41
ISDN & LCR Pre Dial ................................................................41
Last Number Redial....................................................................42
Message Waiting ........................................................................43
Mute............................................................................................44
Off Hook Call Announce.............................................................44
Paging ........................................................................................45
Paging (Answer) .........................................................................45
Saved Number Redial ................................................................46
Shift Key Operation ....................................................................47
Soft Keys F1, F2, F3 ..................................................................48
Station Lock - Unlock .................................................................49
Station Reminder........................................................................50
System Speed Dialing ................................................................51
Personal Speed Dialing..............................................................53
Personal Speed Dialing / One Touch Keys................................54
Voice Mail Access ......................................................................55
Voice Mail Live Call Recording...................................................55
Voice Mail Message Retrieval ....................................................56
Voice Mail Transfer Key .............................................................56
Volume Control...........................................................................57
Wake Up Call..............................................................................58
System Speed Dial Entries.........................................................59
Personal Speed Dial Entries ......................................................62
6
Issue 1.3 September 2007
Introduction
Congratulations on your purchase and welcome to the TransTel
Digital Series Key Telephone Set. The TransTel Digital Telephone
Sets were specifically designed with you in mind to help make you
more productive in communicating with customers, vendors, and
fellow business associates. We at TransTel believe that you should
not require extensive training to effectively use your telephone set,
and as such, have taken great care in developing one of the most
"user friendly" telephones available in the market today. Please take
a moment to review this guide. Just as each person's job function
differs, so do their telephone requirements. Pay particular attention to
those features which will be most helpful for you. Since each
telephone can be customized for your specific needs, your TransTel
Authorized Dealer will be happy to make sure your telephone set is
configured to your requirements.
Accessories
For your reference and convenience the following accessories and
replacement parts are available from your Authorized TransTel
Dealer.
Item
Part
Number
Description
DK1-HND/I
DK1-HND/G
TD-HNDC/I
TD-HNDC/G
DK1-Label Kit/DS
30001083
30001084
30001085
30001086
30001090
DK1-Label Kit/B
30001091
Standard Handset for all DK1 model
sets. Specify Ivory or Charcoal.
Handset Cord (10 Ft.) Ivory
Handset Cord (10 Ft.) Charcoal
Label Kit for Display and Speakerphone
models. DK1-D and DK1-S
Label Kit for Basic model. DK1-B
DK2-HND/I
DK2-HND/G
DK2 Label Kit
30001087
30001088
30001092
Standard Handset for all DK2 model
sets. Specify Ivory or Charcoal.
Label Kit for DK2
DK3 Label Kit
30001093
Label Kit for DK3
7
Telephone Layout DK1, DK2 & DK3 Models
LCD Display
Speaker
Handset
Programmable Feature Keys
Microphone
Dialpad
Fixed Feature Keys
DK1 Layout
Handset
LCD Display
Ring & Message Indicator
Speaker
Programmable Feature Keys
Fixed Feature Keys
DK6 Layout
8
Issue 1.3 September 2007
Ringing LED
Programmable
Feature Keys
LCD Display
Microphone
Speaker
Fixed Feature
Keys
Dialpad
DK2 Layout
DK3 Layout
9
Setting Up Your Telephone Set
Description:
Take a moment to familiarize yourself with the
telephone set features and various keys. Start by
programming the telephone to your desired settings.
The volume of the Ringer, Speaker, and Handset as
well as other features may be programmed for each
digital station. The volume settings may also be
changed for individual calls without affecting the
programmed levels.
Adjustments:
1. Ring Volume
5. Ring Frequency
2. Speaker Volume
6. Microphone Level
3. Handset Volume
7. Camp On Tone Volume
Level
4. Increase Ring Level Gradually
Permanent Programming:
1. While your station is idle, press [PRG], [6].
2. If your station is equipped with LCD,
the display will show:
Set: 1:Ring 2:Spk
3:Handset More:#
3. Select the item that you want to program, (1, 2, or 3) or press
the # key for more options. (See adjustments above)
4. Press [VOL↑
↑] to increase the volume or [VOL↓
↓] to decrease.
5. Press [SAVE] to save the programming and exit to idle status.
Note:
Each setting has eight discrete levels. LCD sets will show
the level number in the lower right corner of the LCD
display. You will also hear an audible indication to allow you
to select the most desireble level. It is suggested to leave
the microphone level at default.
Temporary Volume Adjustment:
1. While you are using your handset, your speaker, or your
telephone is ringing, you may:
2. Press [VOL↑
↑] to increase the volume or press [VOL↓
↓] on the
device (handset, speaker, ringer) that is operational.
3. If you are using your handset or speaker, the levels will revert to
permanent programming as soon as you hang up or turn off the
speaker. Ringing volume will revert to permanent programming
on the next call.
10
Issue 1.3 September 2007
Account Codes - Client
Description: During a conversation you may enter an account code
for billing purposes. The system will output a call record
to an external device for tracking purposes of billable
time spent with a specific client.
During a conversation
1. Press [SAVE] followed by [MSG]
2. Enter Account Code (up to 8 digits)
3. Press [SPK] to end.
11
Advisory Messages
Description:
Digital Telephones equipped with LCD displays have
the capability to leave Advisory Messages that can be
read by other stations. These are most often placed
on stations during temporary absences from
telephone locations.
Some messages may be appended with a time or
date indicator to show your expected return time or
date.
Setting up a message:
1. Press [PRG],[MSG] . LCD will display:
Message Select
0 to 9 or Cancel
2. Enter the number of the message that you want to display (See
list below).
Note:
3.
4.
5.
6.
You may scroll forward through the messages by pressing
[VOL↑
↑] or scroll backwards through the messages by
pressing [VOL↓
↓].
If appropriate, enter the time or date that you expect to return.
Press * to enter a colon (:) or # to enter a backslash.
Press [SAVE]. Your telephone will provide confirmation tone.
To return your telephone to the idle state, press [SPK].
Your LCD will display your selected message. Any station that
calls your station will have the message echoed to its display.
Turn off a message:
1. Press [PRG], [MSG]. LCD will display:
Message Select
0 to 9 or Cancel
2. Press [Save]. The message will clear from your display.
Messages:
0. On Vacation
1. Will Be Back
2. At Lunch
3. In a Meeting
4. Call
12
5.
6.
7.
8.
9.
Leave Voice Mail
Call STN
Gone For The Day
Out Of Town
(Blank display)
Issue 1.3 September 2007
Answering Calls
Description:
There are several ways that you may answer calls at
Your telephone. Depending on the particular type of
call and the system programming, calls may require
different actions in order to answer them.
Intercom Calls
Voice Announce Call:
If the system is programmed for Voice Announce calls, you will hear a
quick tone. The calling party will then be routed to your speaker. To
answer the call and have the ability to talk back to the caller, press
[MIC] (if your telephone is equipped with a speakerphone) or lift the
handset .
Note:
If your telephone is programmed for Auto Answer, your
microphone will activate automatically upon a voice announce
call. It is not necessary to press any buttons to answer a call
if your station is in the Auto Answer mode.
Tone Signal Call:
If the system is programmed for Tone Signaling on Intercom calling,
or if you are called by a Voice Mail Port, you will hear a double ring
that repeats until you answer the call. You may answer the call by
pressing [SPK] if your telephone is speakerphone equipped or
answer by lifting the handset.
External Calls Ringing Your Telephone Set
For outside line calls that ring at your telephone, lift the handset or
press [SPK]. You will be connected to the call.
External Calls Not Ringing At Your Set
Calls With CO Line Appearance:
Incoming calls on a line that appears on your set may be picked up by
pressing the flashing CO line key. You will be connected to the call.
Note:
This feature depends on system programming. On some
systems this option may be disabled. If that is the case, this
procedure will not work.
13
Answering Calls (Continued)
Calls That Do Not Appear on Your Telephone Set:
If an incoming call is not ringing on your telephone set and it does not
appear on a line button on your telephone set, you may answer the
call by one of several methods, depending on the way the call is
presented.
Please see Call Pickup for further explanation if necessary.
Line is ringing at a station within your pickup group:
Press the Group Pick Up key on your telephone set or
1. Press [*].
2. The LCD on your telephone (if equipped) will display:
Pick Up _
3. Press [0]. You will be connected to the call.
Line is ringing at a station in a pickup group other than your
own:
Press the Group Pick Up key on your telephone set or
1. Press [*].
2. The LCD on your telephone (if equipped) will display:
Pick Up _
3. Dial the 8 plus the group where the call is ringing (1-8). You will
be connected to the call.
OR
Press [*] followed by [9] to pick up any ringing telephone assigned to
any ringing group.
14
Issue 1.3 September 2007
Automatic Callback
Description:
When dialing another station that is busy, you may
activate an automatic callback. When the busy station
becomes free, your telephone set will ring. When you
answer the callback, the other station’s telephone will
ring and you will be connected.
To initiate a Callback:
1. Dial desired party and hear busy tone
2. Press [MSG]. Your telephone set will return to an idle condition.
To respond to a Callback:
1. If you are on a conversation and a callback has been left on your
telephone and you have an LCD display it will indicate in the lower
portion of the LCD: MSG ST:XX Also, your Message key will
flash. This tells you who is leaving the callback message.
Automatic Line Access
Description:
Automatic Line Access allows a station to gain access
to a telephone line without pressing a specific CO
line button. It is also known as Dial 9 access.
1. Dial [9].
2. Outside CO line dial tone will be returned from the first available
CO line in your Dial 9 group. If no outside lines in your group are
available, you will hear a Busy signal.
Note:
In some systems, you must dial [0] instead of [9] depending
on the country where you are located. Please check with
your system administrator for the applicable access code.
15
Automatic Last Number Redial
Description:
Automatic Last Number Redial allows you to
repeatedly dial the last external number dialed from
your telephone. This feature is most commonly used
when calling a telephone number that is continously
busy.
1.
2.
3.
4.
Place an outside CO line call.
Hang Up.
Press [SPD], [REDIAL].
The system will access a CO line and dial the number that was
previously dialed from your telephone.
5. The system will remain off hook for a pre-programmed period. If
you do not lift the handset, the telephone will automatically hang
up.
6. The system will periodically repeat steps 4 and 5 until either the
number of attempts has been satisfied (as per system
programming) or until you lift the handset while an attempt is in
progress.
Automatic Redial
Description:
Automatic Redial allows you to save a telephone
number for use at a later time. This feature is in
addition to Last Number Redial.
1. You have dialed an outside call. The number does not answer or
is busy.
2. Press [SAVE].
3. The lower portion of the LCD
(on display telephones) will display:
Auto Save
4. You may hang up.
5. You may make other calls if you wish.
6. While your telephone is idle, press [SAVE].
7. The telephone will access an available line, turn on your speaker
and redial the saved number.
8. If you take no action, the system will monitor the call for a
programmable period of time and then disconnect the call and
return your telephone to idle.
9. The telephone set will periodically access a CO line and continue
to redial the saved number. Steps 7 and 8 will continue for a
programmed number of times or until you lift the handset while an
attempt is in progress.
Note:
16
If you place another call while Auto Redial is active, your
telephone will wait until you have finished the call and resume
the Auto Redial mode.
Issue 1.3 September 2007
Background Music
Description:
If your system is equipped with background music or
music on hold capabilities, you may choose to have
the music play over your telephone's speaker when
your set is idle. Background music will automatically
be interrupted whenever you initiate a telephone call
or receive a call.
1. While your set is idle, press [#]. The [SPK] button will light.
Background music will be heard through your telephone speaker.
2. You may discontinue background music by pressing [#] or by
pressing the lit [SPK] key.
(Override) Barge In
Description:
Depending on system programming, you may be able
to barge in on another station's conversation. When
you perform a Barge In, the station(s) being
interrupted receive an audible tone to inform them
that an intrusion is about to occur. Barge In may also
be performed on a CO line.
1. You call another station. It is busy.
2. Press [0]. If you are authorized, the station and whoever that
station is in conversation with will hear a tone.
3. When the tone stops, you will be admitted to the conversation.
You will be able to converse with both parties in the conversation.
4. If equipped with LCD, the telephone(s) involved in the original
conversation will show your identity and indicate that you are
overriding the call.
5. Your telephone, if equipped with LCD, will provide indication that
you have invoked the override, or barge function.
6. When you hang up, the two parties can resume their normal
conversation.
Note:
Barge In capability is assigned by class of service level. A
station may Barge In on any conversation where all parties
are at an equal or lesser level than your telephone set. It is
for this reason that you may be able to barge in on some
stations, and not others. Not all stations will have the
capability to Barge In. Class of service Barge In levels are
assigned in system programming.
17
Caller ID Features
Description: The Caller ID feature on the TD-824i system allows you
to identify incoming callers before you answer the call.
This feature is available only to digital telephone sets
equipped with an LCD display.
While your telephone set is ringing with an incoming call:
1. Your LCD will display:
TK: XX
TransTel
Note: Caller ID information will appear on your LCD with incoming
calls, held calls, transferred calls, and recalls back to your
station. You will also ger Caller ID information if you are
talking on an outside line and another calls rings in to your
telephone set. Your telephone may be programmed to display
number, name or name and number.
To review Caller ID records:
1. Press the lit Caller ID key on your telephone set.
Press [VOL ↑] or [VOL ↓] to scroll back and forth through the records.
To view Date and Time:
1. While reviewing a record you may also view the date and time by
pressing the [MIC] key.
Redial Caller ID Number:
1. Press the [REDIAL] key. The system will place the call for you
automatically. The current Caller ID record will be dialed back.
Delete Caller ID Record:
1. While reviewing a Caller ID record, you may delete it by pressing
the [TRF/FL] key.
To exit Caller ID Review Mode:
1. Press the [SPK] key.
NOTE: DK2 users have added capability. See “Softkeys” in this
document.
18
Issue 1.3 September 2007
Call Park
Description: Call Park allows you to place calls into a hel “orbit” for
retrieval by other station users. There are 10 park orbits in the system.
1. To place a call into an orbit slot, while on an outside call, press
the [Call Park] key or press [Hold] and dial [85].
2. If you have an LCD phone the call will auto park and the orbit slot
number will be displayed.
3. From speaker and basic telephones press the [Call Park] key or
dial the access code [85] after placing the call on hold. You will
hear a confirmation tone. Enter the orbit number you wish to park
the call in. A second tone indicates the call was parked successfully.
4. If you hear a busy tone, the orbit is not available. Simply enter
the next numeric orbit number until you hear a confirmation tone
indication the call was successfully parked.
5. You may announce through paging or the intercom the orbit number on which the call was parked.
6. To retrieve a call parked in an orbit, press the [Call Park] key dial
the orbit number or dial [85] plus the orbit number.
19
Call Pickup
Description:
Call Pickup lets you answer a call that is ringing at
another telephone. Call Pickup can be accomplished
by dialing an access code or by pressing a
programmed pick up key on your telephone set.
Call Pickup Types:
Station Group Pickup
Individual Station Pickup
Departmental Pickup
All Pickup
Station Group Pickup
To answer a call that is ringing within a specific station group:
1. Press [Group Call Pickup] key or press [* 8].
2. LCD Display (if equipped) will show:
Pick Up _
3. Enter the group number that you wish to pick up (1-8).
4. You will be connected to the call ringing at a station in the
selected group. If more than one telephone within the group is
ringing, you will be connected to the oldest call in the group. If
there is not a call ringing in the group, you will hear busy tone.
Individual Station Pickup
To answer a specific ringing station:
1. Press [*].
2. LCD Display (if equipped) will show:
Pick Up _
3. Enter the station number that you wish to pick up. If the station is
ringing, you will be connected to the caller that is ringing the
station. If the station is idle, you will receive busy tone.
Departmental Pickup
Departmental Pickup allows you to answer a call ringing at another
station within your own station group.
1. Press [Your Group Pickup] key or press [*].
2. LCD Display (if equipped) will show:
Pick Up _
3. Press [0]. You will answer the call that was ringing within
your pickup group. If no station was ringing in your group, you will
hear a busy tone.
All Pickup
20
Issue 1.3 September 2007
(Continued) Call Pickup
All Pickup allows you to pick up the oldest ringing call in the system,
without regard for the station number or type of call.
2. Press [PICKUP ALL] key or press [*].
3. LCD Display (if equipped) will show: Pick Up _
4. Press [9].
You will answer the oldest call that was ringing anywhere within your
system. If no call was ringing, you will hear a busy tone.
Call Split/Swap
Description:
Note:
Call Split/Swap allows you to quickly alternate
between two different calls in the system.
If your station does not have a pre-programmed [SPLIT/
SWAP] button you should substitute [SPD], [#] in its place.
1.
2.
3.
4.
Establish the first call (either intercom or external CO call).
Press [HOLD]. The first call is on Hold.
Establish the second call (either intercom or external CO call).
Press [SPLIT/SWAP]. The second caller is on Hold. You are
connected to the first caller.
5. You may continue to alternate between the two callers as many
times as you wish. Each time you wish to alternate, press
[SPLIT/SWAP].
21
Call Transfer
Description:
Call Transfer permits you to route a call directly to
another station.
Types: Unscreened Transfer
Screened Transfer
Camp-On (Call Waiting)
External Transfer (See Unsupervised Conference in this
document)
Unscreened Transfer
1.
2.
3.
4.
You are in conversation with another station or CO line.
Press [HOLD] or [DSS] of desired party.
Dial the station number where you wish to transfer the call.
When it rings, press [TRF/FL]. The call is transferred.
Screened Transfer
1.
2.
3.
4a.
You are in conversation with another station or CO line.
Press [HOLD] or [DSS] of desired party.
Dial the station number where you wish to transfer the call.
If the system is programmed for tone signaling or you are
transferring to a single line telephone set, wait for the station to
answer.
4b. If the system is programmed for voice announce signaling you will
hear a tone indicating that you are on the called station's speaker.
5. Announce the call.
Press [TRF/FL].
The call has been
transferred.
Camp-On (Call Waiting)
1.
2.
3.
4.
5.
22
You are in conversation with another station or CO line.
Press [HOLD].
Dial the station number where you wish to transfer the call.
The station number called is busy.
Press [TRF/FL]. The call is camped-on to the busy station. If the
busy station is a single line telephone, it will hear a tone in the
handset to indicate that a call is waiting. (This is a function of
system programming and may not occur on all systems). If the
station is an electronic set, it will hear a tone through the
telephone's speaker indicating that there is a call waiting.
Issue 1.3 September 2007
CO Line Callback (Line queuing)
Description:
When you attempt to access an outside CO line and it
is busy, you may choose to be notified when it
becomes available.
1. Dial [9] or press a CO line button. The line is busy.
2. Press [MSG]. Hang up (if you were using the [SPK], your
telephone will become idle as soon as you press the [MSG]
button).
3. When the line or line group that you attempted to access
becomes free, your telephone will ring.
4. When you answer, you will be connected to outside CO line dial
tone.
5. You may dial your call normally.
Note:
If you do not answer your telephone in Step 4 above, the
system will automatically cancel the callback feature after
approximately 25 seconds.
Calling the Doorphone
Description:
The GDS Digital Telephone system is equipped to
support multiple doorphones. If your system is
equipped with a doorphone, you may place a call to
it.
1. Dial the station number to call the doorphone or Press the
[DSS] key.
2. You will be connected to the doorphone dialed if it is not already
connected to another station. While you are connected to the
doorphone, you may press [0] to activate a door strike release. If
there is not a door strike relay programmed for the system, this
will have no effect on the doorphone. If you have a door phone
key programmed on your telephone, you may activate the strike
release relay by pressing it, instead of [0].
Note:
You cannot place a doorphone on Hold, conference a
doorphone, or transfer a call to a doorphone.
23
Call Forwarding
Description:
Call Forwarding allows you to re-route calls that
normally ring at your telephone set. The TDS 600
system supports five variants of Call forwarding;
Always Forward, Busy Forward, No Answer, Busy/No
Answer and External Call Forward.
If you are the Console Operator, you may forward other stations in
the system as well as your own.
For Console Operators:
1. Press [PRG], [FWD] .
2. LCD (if equipped) will show: Enter Sta Number
Enter the station number you want to forward
3. Press the number corresponding to the desired type of
forwarding. LCD (if equipped) will show:
1=All
2=Busy 3= BSY/No Answer 4= No Answer
4. Enter the station number where you want your calls forwarded.
5. If your station is equipped with a Call Forward button, it will flash
to indicate that call forwarding is in effect on your station.
Note: Stations with Call Forwarding buttons may deactivate Call
forwarding by pressing the button. Once programmed, the button
becomes a toggle, alternately enabling and disabling call forwarding.
It is only necessary to re-program Call Forwarding if you change the
type of forwarding or the forwarding destination.
Deactivating:
1. Repeat steps 1, 2, and 3 listed above for any programming.
2. Enter your own station number or forwarded station number.
3. Call forwarding is deactivated.
For Non Console Operators:
Follow the above procedure. You will not be prompted for the Station
Number.
24
Issue 1.3 September 2007
Call Forwarding (Continued)
External Call Forwarding
Note:
External Call Forwarding works ONLY with Call Forward ALL
Calls.
1. Set up a personal speed dial number under one of your DSS keys
by Pressing [PRG], [SPD], [8] and selecting one of the DSS keys
1 through 22 on your telephone set. Enter the outside number
where you want to forward your calls.
Press [SAVE]. Set Ring Frequency is displayed. This is for use
with the caller id feature of the system.
If you want this number when it rings your telephone to have a
unique frequency, enter that frequency now 1 - 8. Otherwise,
Press [SAVE]. Press [SPK]. Your external number has been
saved.
2. To activate. Press [PRG], [FWD], [1], DSS key where you stored
the outside number.
Your Call Forward key will flash indicating the feature and
forwarding is active. You may toggle the feature on and off by
pressing the FWD key.
Camp-On (Call Waiting)
Description:
Camp-On provides the ability to transfer a call to a
station that is on another call. It provides audible
notification and will provide visual indication of the
camping caller on sets equipped with LCD display .
Camping a Call To a Busy Station:
1. You are in a conversation with a party on an outside line.
2. Press [HOLD] or the DSS of the station you want to transfer to, or
Dial the station where you wish to transfer the call. It returns busy
tone.
4. Press [TRF/FL]. The outside call is camped-on to the busy
station.
Note:
If the camped station does not answer the call within a preprogrammed time (under system software control) the
camped on caller will re-ring your telephone set.
Answer a Call That Is Camped-On To Your Station:
25
Camp-On-Call Waiting (Continued)
1. You will hear a double ring on the telephone speaker indicating a
camped caller. If your set is LCD equipped, the display will show
the source of the party that is camped on, (i.e., LN 1, Local, etc.).
2. To answer the camp on you may:
3a. Finish the call that you are on and hang up. The camped-on call
will ring your telephone set. You may answer normally.
OR
3b. You may place your existing call on HOLD and Hang Up. The
camped on call will ring your telephone set. You may answer
normally.
Note: The volume level of the camp on tone may be adjusted to your
desired setting.
Check In - Check Out (Operator Function)
Description:
Check In - Check Out allow an operator station to
change the dialing restriction of a telephone. This is
commonly used in Hotel applications where there is a
need to “turn off” dialing capabilies of individual room
telephones. This function is only available to system
operators.
Note: The use of Check In - Check Out requires that function keys
are programmed on the telephone set.
Check In:
1. Press [Hotel] and the digit 1.
2. Dial the room number to be unrestricted and desired toll class.
3. Press [SAVE].
Check Out:
1. Press [Hotel] and the digit 2.
2. Dial the room number to be restricted.
3. Press [SAVE].
26
Issue 1.3 September 2007
Conference
Description:
Conference allows you to create a conversation
between yourself and two or more parties. Up to 3
conferences of 5 members or a single conference
with up to 15 parties are permitted.
Types: Station Controlled Conference
Unsupervised Line Conference
Station Controlled Conference
To establish a conference:
1. Establish first telephone call (either CO or intercom call).
2. Press [HOLD]. The first caller is on system hold.
3. Establish second call (either CO or intercom call).
4. Press [DND/CN].
5. The first and second caller are now in conference with you.
6. Steps 2 through 5 may repeated to a maximum of fifteen other
parties in the conference.
Unsupervised Line Conference
1. You have established a conference via the station controlled
conference above.
2. The conference consists of two or more outside CO lines and no
other internal stations.
3. Press [DND/CN] and hang up the telephone.
4. Your station is returned to idle and the outside lines are
connected together. The outside line LED’s will be lit steady,
indicating they are still in conference.
Rejoining an unsupervised conference:
1. Lift the handset or press speaker.
2. Press [DND/CN]. You will be readmitted to the conference.
To exit and terminate a conference:
1. During the conference, simply hang up the telephone set. All
parties will be terminated.
To remove a party from a conference call:
1. During the conference, press the CO line of the party you would
like to remove.
27
Conference (Continued)
2. You will be connected to this line and removed from the
conference. Other parties will continue in the conference.
3. Disconnect the desired party by hanging up.
4. To return to the original conference, lift the handset or press
speaker followed by [DND/CN].
To confer with members privately in a conference call:
For a 3 party conference (i.e yourself and 2 CO lines):
1. During the conference, press the CO line you wish to confer with.
The other party goes on hold.
2. To alternate to the other party, press hold followed by the
apropriate CO line key.
3. To re-establish the conference, simply press the [DND/CN] key.
For conferences with 4 parties or more (including yourself):
1. During the conference, press the CO line you wish to confer with.
The other parties will continue in conference.
2. You may alternate freely and privately between conference
members by pressing their associated CO line or station key.
3. To rejoin the conference, simply press the [DND/CN] key.
NOTE: 1. In order to provide the capability to extend time on the
unsupervised conference, the GDS system must be
equipped with Voice Mail Unit (VMU) interface card.
The unsupervised conference period is programmable from 1
minute to 9 minutes in one minute increments.
2. If a VMU card is not installed conference members may
speak for as long as they like and the system will recognize disconnect supervision so long as it is provided by
your operating telephone company. If available, calls will
be terminated when members hang up.
28
Issue 1.3 September 2007
Conversation Monitor
Description:
Depending on system programming, you may have
the ability to monitor another station's conversation.
The station(s) being monitored will receive no
notification of the monitor.
1. You call another station. It is busy.
2. Press [#]. If you are authorized, you will be allowed in to the
conversation. The microphone on your telephone handset or
Speakerphone is muted. You will be able to listen to the
conversation, without a talk path into the conversation. No
notification is given to the station you are monitoring.
3. Your telephone, if equipped with LCD, will show both parties that
are involved in the conversation that you are monitoring.
4. At any time you may exit the monitor function by replacing the
handset or pressing the [SPK] button.
Note:
Monitor capability is assigned by Class of Service Level in
system programming. You may monitor any station with a
lower number than your telephone set. It is for this reason
that you may be able to monitor some stations, and not
others. Not all stations may have the ability to monitor.
Date and Time Setting (Operator Function)
Description:
While the system clock is highly accurate, it may be
desirable at certain times to set the date and time on
the system. Any station that is defined as a system
console (operator) may set the time as per the
directions below.
1. Press [PRG], [HOLD],[7]
2. LCD will display:
System Date/Time
mm dd yy hh mm D
Where mm-dd-yy is month (01-12) - day (01-31) - year (00-99) and
hh:mm is hour (00-24) : minute (00-59) and D is Day of Week
Day of Week: 1=Monday, 2=Tuesday,
3=Wednesday,
4=Thursday,
5=Friday, 6=Saturday,
7=Sunday
3. Enter the information for all fields and press [SAVE] .
4. Your LCD will update with the next use of your phone.
Note:
If you are not defined as a system console, the above
procedures will allow you to set a Wake Up or Station
Reminder for your own station.
29
Day - Night Service Switching
Description: The TDS 600 System offers both day service and night
service operation. The primary purpose of Day and
Night Service is to define where incoming calls are
routed during normal business hours and where to
route them when the office is closed. During the day
mode you may want calls answered by a live person.
You may opt for Voice Mail at night. The TDS System
offers two methods for placing your system in the night
mode.
Manual Operation- In the manual mode of operation a Night key is
programmed on your telephone set. To turn Night Service on and off,
simply press the key. If your company has flexible hours of operation,
this method may be appropriate for you.
Automatic Operation- If your business operating hours are well
defined, you may elect for the system to automatically place itself in
the night and day mode at the times you define. A programmable
schedule provides for times to be determined for each day of the
week. Automatic Operation requires system program number 20 to be
set up which defines the day and night periods.
Manually Switching Between Day and Night Service:
1. Press [NIGHT]. The system will toggle between Day Service and
Night Service with each press of the button. The Night LED will
flash and NIGHT will be displayed in the upper right corner of LCD
Telephones.
System Console Operators may select whether the TDS system
provides automatic Day-Night Service Switching or manual switching.
Selecting Manual or Automatic Switching:
1. Press [PRG], [TRF/FL]. LCD display will depend on the mode
that is currently in operation on the system. Display will be one of
the following:
Day Status
If the system is presently in Day Service
with Day/Night Switching set to manual.
DAY TIME hhmm
If the system is in Automatic Day/Night
30
Issue 1.3 September 2007
(Continued) Day - Night Service Switching
hh:mm To hh:mm
Switching Mode.
Night Status
If the system is in Night Service with
manual switching.
Night Transfer
Auto
or
Night Transfer
Manual
If you are in the process of changing the
switching type.
2.
Press [*] to toggle between the switching modes, either
Automatic or Manual.
Note:
This setting does not switch the system between Night And
Day service unless you change from manual to automatic
switching and the time period dictates that the mode is
opposite of what is presently operational. In other words, if
you are in Day Service mode with manual switching and you
change to Automatic Switching, if the system is programmed
for Night Service to be active at that time, the system will
switch into Night Service. Only Telephone Sets programmed
as the Console Operator can switch between automatic and
manual modes of operation.
Also note that when a change occurs between Night Service
and Day service, the LCD will not update and discontinue the
NIGHT indication until the station has been cycled off hook
and on hook.
31
Dial By Name
Description:
Note:
Dial by name allows you to use your TransTel
DK Series LCD equipped telephone set to dial
intercom calls, personal speed dial calls, and system
speed dial calls by name rather than by number if
your system is programmed for this feature.
In order to utilize Dial By Name, your telephone must be
equipped with LCD and a programmed Directory button.
1. Press [DIR].
2. The LCD will display:
1= Intercom
2= Speed Dial
3. Select the directory that you want to utilize by pressing either [1],
or [2].
Note:
Depending on how your system is programmed, steps 2 and
3 may not appear.
4. The LCD will display:
ENTER LETTER
5. Using the numbers on the keypad, enter the first letter of the
name that you want to dial.
6. When the letter that you want is displayed in the lower left corner
Key 1 = Q Z (Blank Space) 1
Key 2 = A B C 2
Key 3 = D E F 3
Key 4 = G H I 4
Key 5 = J K L 5
Key 6 = M N O 6
Key 7 = P R S 7
Key 8 = T U V 8
Key 9 = W X Y 9
Key 0 = . : & 0
Key * = - / ! *
Key # = ( ) $ #
of the LCD, press [VOL↑
↑]. The lower portion of the display will
show the first matching name. If that is not the name you want,
you may press [VOL↓
↓] again to scroll through the names. When
the end of the list is found, the system will "wrap around" and
present the first name on the list again.
7. When you see the name that you want, lift the handset or press
[SPK]. The call will be automatically dialed.
Note: System program 05-05-05 must be enabled beforehand in order for Dial By
Name to operate.
32
Issue 1.3 September 2007
Do Not Disturb
Description:
When invoked, Do Not Disturb prevents other people
from calling your station. Outside calls will not cause
your telephone to ring. Anyone that is using a
TransTel telephone set with LCD will see on their
display that your telephone is in Do Not Disturb.
Activate Do Not Disturb:
1. Press [DND/CN]
2. Your telephone set will display:
DND
3. Any other telephone that attempts to call you will receive Do Not
Disturb (Fast Busy) tone. Other telephones equipped with LCD
will receive a display indicating that you are in Do Not Disturb
Mode.
De-activate Do Not Disturb:
1. Press [DND/CN]
2. Your LCD display will return to a normal idle display. Do Not
Disturb is now de-activated on your station.
Extension Monitor / Service Observing
Description:
Extension Monitor allows you to "listen in" on another
station. If allowed, you may activate the monitor on
any station. While you are monitoring, the station
being monitored receives no indication that it is being
monitored.
1. Dial [7], [7], [4] or press the [monitor] key, and the station
number that you want to monitor.
2. Your LCD if equipped will display: Monitor Ext.:XX
Where XX is the station number.
3. The monitor will remain in place until you terminate it by
disconnecting from it (hang up or turn off speaker). You may
monitor several consecutive calls if you like.
Note:
This function is assigned by level in system programming. It
is possible that you may monitor some stations and not
others. Your system may be programmed so that this feature
is unavailable to you. If you are not permitted to use this
feature on certain stations “Access Denied” will be displayed
along when busy tone when attempting the monitor. You are
responsible for privacy compliance according to regulations in
your state.
33
Flash
Description:
Flash provides a timed temporary disconnection while
on a CO line.
Depending on your particular
installation, the Flash will be programmed for either
Centrex/PABX operation or CO disconnect operation.
Only one will apply to your system.
Types: Centrex/PABX Flash.
CO disconnect operation.
Centrex/PABX Flash
1.
2.
3.
4.
Flash only operates while you are connected to an outside line.
While on an outside call press [TRF/FL].
You will hear Centrex or PABX "Special" or "Transfer" dial tone.
You may now transfer the call as per the directions for your
Centrex or PABX system.
CO Disconnect Operation
1.
2.
3.
4.
34
Flash only operates while you are connected to an outside line.
While on an outside call press [TRF/FL].
You will be disconnected from the previous call.
You will then be connected to Central Office dial tone and allowed
to make another telephone call.
Issue 1.3 September 2007
Forced Account Code
Description:
1.
2.
3.
4.
Forced Account Codes provide the means to secure
telephones from toll abuse. A restricted station may
enter a forced account code and make a call free of
toll control.
Telephone set should be idle (on hook, speaker off).
Press [PRG], [4].
Enter your forced account code.
If the account code is accepted, the system will selct an outside
line for you and allow you to dial the call.
Note: There are 600 total account codes available in the system.
Account codes are assigned in System Program 17. In
Program 40, stations can be assigned to a specific account
code whereby ONLY entry of this assigned account code will
permit outside dialing unrestricted. Also, stations can be
granted permission to use ANY of the assigned account
codes.
35
Handsfree Operation
Description: All TransTel Digital Telephone sets may be used in the
Handsfree mode for On Hook Dialing and receiving
calls handsfree. Models DK1-D and DK1-S offer
conversation "Hands Free" on both internal and outside
calls. The DK1-B offers handsfree conversations on
intercom calls only.
Placing Intercom Calls:
1. Dial the station number that you wish to reach or press the
station's [DSS] button.
2. Your station will automatically enter the handsfree speakerphone
mode. You will be able to hear call progress tones through the
telephone speaker.
3a. If the party answers, you may lift the handset to begin the
conversation.
3b. You may begin the conversation or lift the handset and begin the
conversation.
Handsfree Dialing (External):
1. Press a [CO] line button or dial [9]. The [SPK] follwed by the
[MIC] button will light and you will be connected to an outside line.
2. Dial the number that you wish to reach. You will hear all call
progress over the telephone's internal speaker.
3a. If the party answers, you may lift the handset to begin the
conversation.
3b. If you have a speakerphone, you may talk handsfree.
Alternating Between Handset and Handsfree:
1. While in the Handsfree mode, you may lift the handset to change
to the handset mode of operation.
2. While in the handset mode, you may change to the handsfree
mode by pressing [SPK]. This will allow you to hang up the
handset and utilize the built in speaker in the system.
3. These steps may be repeated as many times as you like.
Note:
36
All speed dial functions, including Dial by Name may be
accessed in the Handsfree mode. For more information, see
System Speed Dialing, Personal Speed Dialing, and Dial by
Name in this document.
Issue 1.3 September 2007
Headset Operation
Description:
All TransTel digital telephone set models except DK1B (Basic model) are equipped with a headset jack as
standard equipment. You may switch between
headset and handset mode at any time.
1. Headset Operation– Press the [Headset] key or dial access code
775. (programmable) The key will light steady indicating you are in
the headset mode. If you press an outside line key or a DSS key of
another station user, the audio will automatically switch to your
headset.
2. To disconnect from a call simply press the [Spk] key.
3. To toggle from headset mode to handset mode simply press the
[Headset] key or dial 775.
Note: For wireless headset operation please consult the guide
supplied with the wireless handset.
37
Hold
Description:
System Hold allows you to temporarily disconnect from
a telephone call, yet retain the ability to re-connect with
the call at a later time. While the caller is on hold, he
may be connected to a music source so that he is
certain he has not been disconnected from your
system.
Exclusive Hold provides a greater degree of ownership
of a held call than system hold and may be subject to
different timing parameters than a call placed on
system hold. Exclusive Hold only applies to CO lines.
Internal calls may not be placed on Exclusive Hold.
Types: System Hold
Exclusive Hold
System Hold
Placing a call on Hold:
1. You are in conversation with another party (intercom or external).
2. Press [HOLD]. The other party is on hold. You may use your
telephone normally.
Retrieving a held call with a DSS appearance on your phone:
1. Press the flashing [DSS] or [CO] key that is associated with the
station or CO line that is on hold.
2. You will be connected with the held caller.
Retrieving a station or line not appearing on your phone:
1. Lift Handset or press [SPK].
2. Press the [TRF/FL] key. You will be connected to the station that
you previously held.
Exclusive Hold
Placing a Call on Exclusive Hold:
1. You are in conversation with an external party.
2. Press [HOLD] twice (two times). The other party is on exclusive
hold. You may use your telephone normally. All other stations with
an appearance of the line will continue to see the line as busy (solid
Red light). If your phone has an appearance of the CO line, the
LED will be green and "double wink" while you have the call on
Exclusive Hold.
38
Issue 1.3 September 2007
Hold (Continued)
Retrieving your own call from Exclusive Hold:
1a. Press the flashing line button. You will be connected to the call.
1b.If you do not have an appearance of the line on exclusive hold, lift
the handset and press the [TRF/FL] key and you will be connected to
the call.
Retrieving another station's Exclusive Hold:
1. Press the [CO] button for the line you wish to retrieve.
2. Press [HOLD]. You will be connected to the call.
Note: You must have an appearance of the CO line that you wish to
retrieve from Exclusive Hold.
Hotel Motel Features
Check In:
1. Press [Hotel] and the digit 1.
2. Dial the room number to be unrestricted and desired toll class.
3. Press [SAVE].
Check Out:
1. Press [Hotel] and the digit 2.
2. Dial the room number to be restricted.
3. Press [SAVE].
Message Waiting:
1. Press [Hotel] and the digit 3.
2. 1= Set
2= Cancel
3. Press [SAVE].
Wake Up:
1. Press [Hotel] and the digit 4.
2. 1= Set
2= Cancel
3. Press [SAVE].
39
Hotel Motel Features (continued)
Do Not Disturb:
1. Press [Hotel] and the digit 5.
2. 1= Set
2= Cancel
3. Press [SAVE].
SMDR Output Control:
1. Press [Hotel] and the digit 9.
2. 1= On
2= Off
3. Press [SAVE].
Wake Up Call History:
1. Press [Hotel] and the digit 0.
2. *= Print
#= Clear
3.
Press [SAVE].
Intercom Dialing
Description:
Intercom calling allows two stations to speak directly
with each other.
Types: Station Dialing
DSS
Directory Dialing.
Station Dialing:
Dial station number of station desired.
DSS:
Press button of desired station.
In either condition above, the called station either RINGS, returns
BUSY tone or DO NOT DISTURB tone, depending on the status of the
called station. LCD equipped stations will receive confirmation of the
status of a called station.
40
Issue 1.3 September 2007
Individual Line Access
Description:
Central Office (CO) lines can be directly selected by a
station user.
Types: DSS key selection.
Access Code Selection.
DSS Key Selection:
1. Press a Central Office Line button. If access is allowed, you will
receive Central Office Dial tone.
2. You may dial a call over the connected line.
Access Code Selection:
1. Dial [8], plus the line number (between 01 and xx. If access is
allowed you will receive Central Office Dial tone.
2. You may dial a call over the connected line.
ISDN & LCR Dialing
Description:
When making an outgoing call using Least Cost
Routing or an ISDN Primary Rate Interface, the
system will collect all the digits you dial and then
access an appropriate line to place the call. It is
somewhat different than traditional lines when you
place a call and the digits are sent while you dial them.
To place an outside call;
1. Dial 9 or press a line key on your telephone. LCR Predial will be
displayed on your telephone. You will hear an internal dial tone
from the system
2. Dial your desired telephone number.
3. The system will access a line automatically and process the call
for you.
41
Last Number Redial
Description:
Last Number Redial automatically stores the last
number that was dialed from your telephone.
1. Place an outside CO line call.
2. Hang Up.
3. Press [REDIAL]. The system will access a CO line and dial the
number that was previously dialed from your telephone.
Note:
Last Number Redial is updated every time you access a CO
line and dial at least one digit. If you access a line and dial no
digits, Last Number Redial is not updated.
Last Number Redial does not store intercom numbers.
42
Issue 1.3 September 2007
Message Waiting
Description:
Message Waiting lets you to notify another station
that you attempted to contact them. If their telephone
is LCD equipped, they will also know who called and
the time the message was left.
To Set Message Waiting:
1. Call another station, either by dialing the station number or
pressing [DSS] button for their station.
2. You may press [MSG] if the station does not answer.
3. The [MSG] button will flash at the station where you left the
message.
If the station is equipped with an LCD, the display will show:
XX MESSAGES
To Respond to Messages Waiting:
From LCD equipped set:
1. When a message is left at your telephone your [MSG] button will
flash. The top portion of the display will show:
XX MESSAGES
2. Press [MSG]. The display will show:
Call xx Name
Date & Time
This tells you who left the message (Station Name), their station
number (xx).
3a. To call that station, lift the handset or press [SPK]. The party that
left the message will be called.
3b. To cancel the message without returning the call, press [#].
3c. To scroll through to other messages (if you have more than one)
press [VOL↑
↑] or [VOL↓
↓]. You may return any call by using step
3a, above.
From non-display set:
1. When a message is left at your telephone your [MSG] button will
flash.
2. Lift Handset or press [SPK]. Press [MSG]. You will call the
station that left the message.
Note:
If you hang up after you have contacted a station by the steps
listed above and the [MSG] continues to flash, you have more
messages waiting on your station.
43
Mute
Description:
You may temporarily disable the transmitter on your
telephone handset or microphone so that you may
converse without the other party hearing your
conversation.
Handset Mute:
1. While using your handset on a call, press [MIC]. The button will
flash rapidly. This indicates that your telephone transmitter is
temporarily disabled. You will still be able to hear your party.
2. Press [MIC] again. The button will go dark. This indicates that
the transmitter has been turned back on.
These steps can be repeated as many times during a
conversation as you wish.
Speakerphone Mute:
1. While in the Speakerphone mode, the [MIC] button indicates that
status of the speakerphone's microphone. If the button is lit, the
microphone is active. If it is flashing, the microphone is inactive.
2. You may alternate between active and inactive (muted) as many
times as you wish by pressing the [MIC] button.
Off Hook Call Announce
Description:
You may initiate an ohca to a busy station if permitted
in class of service.
1. Call a station and dial 1 after hearing busy tone. You may speak
into the handset and the called party will hear your voice.
2
The called party will continue to have a conversation with their
outside line and can also hear the person performing the ohca.
3.
The called party will have a Split prompt on their LCD and
can respond by pressing this key which will place their
existing party on hold and make a connection with the
internal party.
44
Issue 1.3 September 2007
Paging
Description:
Paging allows you to make voice announcements
through externally provided paging systems and
internal telephone speakers.
To access paging:
1. Lift the handset or press [SPK].
2. Press [#] or [PAGE] if programmed.
3. Press the access code for the type of paging you want to use:
[0]=Internal and External All Page
[1]=Internal All Page
[2]=Internal Zone Page (you must also dial the zone number 1-8).
[3]=External Zone Page
[9]=External All Page (opens all external zones).
Note: If Paging is common in your business, you may assign one or
more Page keys on your telephone set for convenient access.
Paging (Answer)
Description:
Answer Page allows you to speak directly with a
person that is paging.
1. Lift the handset or press [SPK].
2a. Press [#],[*] or the answer page key. You will be connected to
the party that is making the page.
Note:
This function will pick up the station that is using ANY paging
function, internal, external, or all page. You may also program
an Answer Paging key on your telephone set if desired.
45
Saved Number Redial
Description:
Saved Number Redial allows you to save a telephone
number for use at a later time. This feature is in
addition to Last Number Redial.
Automatic Save:
1. You have dialed an outside call. The number does not answer or
is busy.
2. Press [SAVE].
3. The lower portion of the LCD (on display telephones) will display:
Auto Save
4. You may hang up.
5. Make other calls if you wish.
6. While your telephone is idle, press [SAVE].
7. The telephone will access an available line, turn on your speaker
and redial the saved number.
8. If you take no action, the system will monitor the call for a
programmable period of time and then disconnect the call and
return your telephone to idle.
9. The telephone set will periodically access a CO line and continue
to redial the saved number. Steps 7 and 8 will continue for a
programmed number of times or until you lift the handset or press
[SPK] while the system is on the line or until you make another
call.
Note:
46
If you lift the handset or press [SPK] immediately before step
6 above, the system will dial the number without the
automatic redial functions taking effect.
Issue 1.3 September 2007
Shift Key Operation
Description:
Shift key operation allows you to change the key
assignment on your telephone to an alternate group
plan. This application may be used for the need to
display the station status of certain telephone sets
that cannot be placed on your telephone because the
keys are already occupied by other stations. With shift
key operation, you may toggle between one group of
keys and another.
1. At any time even during a conversation, you may press the
assigned [Shift Key] and your telephone set will operate under the
alternate plan programmed for your telephone.
2. To switch back and forth simply press the [Shift Key] .
Note: The shift key will be off to indicate your set is in it’s primary
mode, or original key plan. It will be lit to indicate that the alternate
plan is activated.
47
Softkeys DK2 Telephones Only
Description:
Using the F1, F2 and F3 softkeys on the DK2 LCD
telephone, display and access to voice mail and
Caller ID:
When viewing caller ID records you will be provided
with name, number, date, time, status along with
prompts to return the call, delete the record or exit.
Message Waiting: After pressing the message key you will be
provided with the voice mail pilot hunt group number,
date and time the message was set on your
telephone and may use the F1, F2 and F3 keys to
call, delete or exit.When viewing caller ID records you
will be provided with name, number, date, time, status
along with prompts to return the call, delete the record
or exit.
48
Issue 1.3 September 2007
Station Lock - Unlock
Description:
Station lock lets you secure your telephone so
unauthorized calls cannot be made from your station.
While your station is locked, only numbers that are in
the locked toll class and System Speed Dial
Unrestricted can be dialed. All others are denied.
To Lock Your Station:
1. Press [PRG],[9] .
2. LCD (if equipped ) will display:
Security Code
3. Enter a three digit code.
4. Press [SAVE]. Your station is now locked. The LCD will display
in the upper right hand corner:
Lock
Note:
It is important that you remember the code used to lock your
telephone. You must use it to unlock your telephone. If you
forget, the telephone can only be unlocked by the attendant or
through system programming.
To Unlock Your Station:
You may unlock your station by repeating the same steps that lock it.
The Lock will disappear from your LCD display.
To Temporarily Unlock Your Station:
1. Press [PRG], [#].
2. LCD (if equipped ) will display:
Security Code
3. Enter the three digit code used to lock the telephone set.
4. If the code matches the code used to lock the set, you will be
connected to an outside line. You may place a call.
5. As soon as you disconnect from the outside line, the telephone
set will revert back to its original locked status.
49
Station Reminder
Description:
As a station user, you may program your station to
provide a reminder at a pre-determined time every
day. A daily, repeating event is called a station
reminder. When programmed, your telephone will
provide background music over the speaker to alert
you at the programmed time.
Programming:
1. Your telephone must be idle (on hook, speaker off).
2. Press [ALARM] key or dial 700.
3. Your LCD will show: User Alarm
hh:mm dd
3. Enter the time (in 24 hour format) that you wish the wake up call to
activate and 01-98 to specify the duration of the reminder, in
minutes.
4. Press [SAVE]
5. The LCD display will show the programmed time in the center of
the top row of the display.
Note:
If the duration is set to 99, the reminder is a self-cancelling
reminder that will ring your set at the programmed time. It will
automatically cancel. Enter 01 for example, if you want to be
reminded daily for a duration of 1 minute, for example lunch
time. While your phone is in the alarm mode you may lift the
handset and replace it to cancel the alarm manually.
Cancelling a Station Reminder:
To cancel a station reminder, the procedure is the same as
programming a station reminder, except that the time and type must all
be entered as zeros (00 00 00).
50
Issue 1.3 September 2007
System Speed Dialing
Description:
Note:
System Speed Dialing allows telephone numbers to
be stored in the system and made available for use
by all stations. All stations may have access to
system speed dial. A station's toll classification may
govern the actual ability to dial system speed dial
numbers.
The actual number of speed dial numbers in the system is
dependant upon the system mix of personal speed dial
numbers and whether the system is programmed for a
system directory.
Types: Dial by Name (Directory) Access
Numeric (Bin) Access
Dial By Name (Directory) Access
Note:
Dial By Name is only available to stations equipped with LCD
Displays. [DIR] must be programmed on the system in order
to utilize the Directory Function.
1. Press [DIR] button.
2. Press [2].
Display Shows:
ENTER LETTER
3. Press the button containing the first letter of the desired speed
dial name. Continue to press the number until the desired letter
appears in the lower left corner of the display.
When the desired letter is shown in the display, press [VOL↑
↑].
4. The display will show the first name that matches. If that is not
the name desired, press [VOL↑
↑] again until the display shows the
Key 1= Q Z (Blank Space) 1
Key 2=A B C 2
Key 3=D E F 3
Key 4=G H I 4
Key 5=J K L 5
Key 6=M N O 6
Key 7=P R S 7
Key 8=T U V 8
Key 9=W X Y 9
Key 0= . : & 0
Key *= - / ! *
Key #=( ) $ #
51
System Speed Dialing (Continued)
proper name. If the end of the list is reached, the system will
begin again at the first name in the list.
7. If there is no match, the display will show:
NO ENTRIES
TRY AGAIN.
You may return to step 5 above and continue with a valid entry or
lift the handset and return to an idle state.
8. When the desired name is found, you may lift the handset or
press [SPK] and the call will be automatically placed.
Numeric (Bin) Access
1. Press [SPD] button.
LCD will display:
Speed Code
2. Enter three digit speed dial entry.
3 The speaker will activate and the number will be dialed.
4. You may speak handsfree if equipped with a speakerphone or lift
the handset when the other party answers.
Note: If your system is programmed for directory dialing for both
intercom and system speed dial your display will indicate:
1= Intercom
2= Speed Dial
If your system is programmed for directory dialing of speed dial only
your display will indicate;
Enter Letter
52
Issue 1.3 September 2007
Personal Speed Dialing
Description: Personal Speed Dialing allows you to save numbers on
your telephone set that are for your exclusive use. You
have a total of 20 personal speed dial numbers,
depending on system programming and options
selected like Dial By Name which take memory
locations when activated. Your 20 personal numbers
are stored either on keys on your telephone set, or 10
can be programmed on your telephone set and another
10 as numeric entries on your dialpad.
Note:
Personal Speed Dial numbers are subject to your station's toll
programming.
Types: Speed Dial by numeric keypad.
Speed Dial by DSS button.
Speed Dial by Numeric Keypad
1. Press [SPD].
2. LCD Display (if equipped) will show:
Speed Code
3. Press [0], plus the personal location (0-9). The system will
access the line programmed and dial the telephone number
stored.
If no line was selected when the number was
programmed, the system will access the first available line in your
Dial 9 group and dial the digits.
Speed Dial by DSS button
1. Press [SPD].
2. LCD Display (if equipped) will show:
Speed Code
3. Press one of the programmed [DSS] buttons (1-10).
4. The system will access the CO line stored with the speed dial
number.
Note: You may bypass pressing [SPD] and only have to press the
[DSS] key provided you dedicate the key to personal speed dial in
system programming. Program 07, FN:00.
Programming
1. Press [PRG]. Press [SPD].
2. LCD Display (if equipped) will show: User Spd Select
0 to 9, DSS 1-10
53
Personal Speed Dialing (Continued)
3. Enter the storage location by dialing through for numeric or by
pressing button 1 through 10.
4. If you want your call to go out on a specific line, press the [MIC/
AT] and enter the line number. Press [MIC/AT] again and enter
the desired telephone number. If you want the call to go out on
any available line, just enter the desired telephone number and
press save.
The LCD Display will show the type of Speed Dial you are
storing by either Spd:Dxx if a DSS button (xx is the button
number selected from 01-10) or Spd:Nxx if a numeric entry (xx
is the keypad number 00-09).
If you selected a CO line, the display will show TK:xx (xx= the
CO line that you selected 8xx) or if the Dial 9 group, TK:00.
5.
6.
Note:
Enter the actual telephone number that you want to store,
(up to 30 digits.
Press [SAVE].
Personal Speed Dial is subject to any toll control assigned
to your station.
One Touch Speed Dialing
Description: After programming a personal speed dial number on
your telephone set, you may automatically dial this
number simply by pressing the key, provided that the
key is programmed as Fun:00 in system programming.
In this case the key is dedicated for this function and it
is not necessary to press the speed dial button
followed by the key to make the call.
54
Issue 1.3 September 2007
Voice Mail Access
Description: A Voice Mail Access Key is typically programmed on
each telephone set of each station user. This Voice
Mail Access Key represents the total number of voice
mail ports in your system. The voice mail ports are
assigned in system programming into a hunt group. By
pressing the Voice Mail Access Key, you are making a
call in a hunting or rollover fashion to the available
voice mail ports in the system.
To access voice mail ports
1. Press the voice mail access key and listen for the voice prompts.
An available voice mail port will be accessed. If the auto login
feature is enabled, you will be asked for your security code.
2. Enter your security code.
3. You are logged in to the voice mail system and may use various
features that are spoken to you by the voice mail system.
Voice Mail Live Call Recording
Description: Live Call Recording allows you to record a conversation
directly into your mailbox for retrieval at a later time.
During a Conversation:
1. Press the Record key on your telephone set. The voice mail
system will be notified of your request to record the conversation
automatically. At the end of your conversation, the voice mail
system will light your MSG key, indicating you have a new
message.
To Stop a Recording without Ending the call:
1. Simply press the Record Key.
55
Voice Mail Message Retrieval
Description: When messages have been left in your voice mailbox,
you will notice a flashing MSG key on your telephone set.
LCD equipped digital telephones will also have an
indication of xx Messages.
To retrieve your messages:
1. While the MSG key is flashing, press the [MSG] key.
2. Call XX (Voice Mail Port Name)
if programmed will display. Either lift the handset or press [SPK] to
automatically call the Voice Mail System. If you have messages
from other station users, you may scroll through the messages by
pressing [VOL↑
↑] or [VOL↓
↓] until you come to the Voice Mail
Message, then press [SPK] or lift the handset to make the
connection.
3. If the auto login feature is enabled you will be prompted to enter
your security code. After entering your security code, proceed with
the voice prompt instructions to retrieve your messages.
Voice Mail Transfer Key
Description: The Voice Mail Transfer Key allows user’s the ability to
transfer outside callers directly to the personal mailbox
greeting of the desried station user.
For example, a call comes into the system and the caller
would like to leave a voice message for John Smith. The
Operator knows that John Smith is out of the office and
can use the Voice Mail Transfer Key to send the caller to
directly to his mailbox.
During a conversation with an outside party:
1. Press the Voice Mail Transfer Key. The line goes on hold
automatically.
2. Press desired [DSS] key or enter the station number. Hang up.
3. To transfer a call to a virtual mailbox, i.e. a non existent extension,
press the Voice Mail Transfer Key, enter the mailbox number
followed by TRF.
56
Issue 1.3 September 2007
Volume Control
Description:
The volume of the Ringer, Speaker, and Handset may
be programmed for each digital station. The volume
settings may also be changed for individual calls
without affecting the programmed levels.
Types: 1: Ring Volume
2: Speaker Volume
3: Handset Volume
4: Increase Ring Level Gradually
5: Ring Frequency
6: Microphone Level
7: Camp On Tone Volume Level
Permanent Programming:
1. While your station is idle, press [PRG], [6].
2. If your station is equipped with LCD, the display will show:
Set: 1:Ring 2:Spk
3:Handset More:#
3. Select the item that you want to program, (1, 2, or 3) or press the #
key for more options. (See types above)
4. Press [VOL↑
↑] to increase the volume or press [VOL↓
↓] to decrease.
5. Press [SAVE] to save the programming and exit to idle status.
Note:
Each setting has eight discrete levels. LCD sets will show the
level number in the lower right corner of the LCD display. As
well you will hear an audible indication to allow you to selct the
most desireble level. It is suggested to leave the microphone
level at default.
Temporary Volume Adjustment:
1. While you are using your handset, your speaker, or your telephone
is ringing, you may:
2. Press [VOL↑
↑] to increase the volume or press [VOL↓
↓] on the
device (handset, speaker, ringer) that is operational.
3. If you are using your handset or speaker, the levels will revert to
permanent programming as soon as you hang up or turn off the
speaker. Ringing volume will revert to permanent programming on
the next call.
57
Wake Up Call
Description:
As a Console Operator user, you may program a
wake up call for guest room. A single, non-repeating
event is called a wake up call. When programmed,
the guest telephone will ring to alert them at the time
you have programmed.
Programming:
1. Your telephone must be idle (on hook, speaker off).
2. Press [Hotel] [4]
3. 3. Your LCD display will show:
Wake Up Assign
1 Set 2 Cancel
4. Enter the room number followed by the time (in 24 hour format)
that you wish the wake up call to activate.
6. Press [SAVE]
Cancelling a Wake Up Call:
Cancel a Wake Up Call by using the same steps as programming a
wake up call. Simply press 2 for cancel and enter the room number.
58
Issue 1.3 September 2007
System Speed Dial Entries
100
125
101
126
102
127
103
128
104
129
105
130
106
131
107
132
108
133
109
134
110
135
111
136
112
137
113
138
114
139
115
140
116
141
117
142
118
143
119
144
120
145
121
146
122
147
123
148
124
149
59
System Speed Dial Entries
150
175
151
176
152
177
153
178
154
179
155
180
156
181
157
182
158
183
159
184
160
185
161
186
162
187
163
188
164
189
165
190
166
191
167
192
168
193
169
194
170
195
171
196
172
197
173
198
174
199
60
Issue 1.3 September 2007
System Speed Dial Entries
200
225
201
226
202
227
203
228
204
229
205
230
206
231
207
232
208
233
209
234
210
235
211
236
212
237
213
238
214
239
215
240
216
241
217
242
218
243
219
244
220
245
221
246
222
247
223
248
224
249
61
Personal Speed Dial Entries
62
Numeric
Dialpad
DSS
Button
1
1
2
2
3
3
4
4
5
5
6
6
7
7
8
8
9
9
0
10
Issue 1.3 September 2007
63
TDS 600 DK User Guide
P/N 93000300
Issue 1.3 / September 2007
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