ipecs attendant user guide

ipecs attendant user guide
IPECS OPERATOR USER GUIDE
Date & Time Clock Set
The System Attendant can set the system Time/Date.
System Attendant
To set the system clock
1.
Press the [PGM] button.
2.
Dial ‘041’, the Attendant Station Program code.
3.
Dial six (6) digits for the Date (MM/DD/YY) or [SAVE] to skip the Date.
4.
Dial four (4) digits for the Time (HH/MM) or [SAVE] to skip the Time setup.
Press the [SAVE] button, confirmation tone is heard and Attendant station returns to idle status
Alarm or Emergency!
If the Main operator phone is alarming continuously you may receive a 111 alarm or a DCOB fault on the
screen of the main operator phone. To stop this, please enter the follow code:
*565
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Day/Night/Timed Ring Mode
The Ring Mode is controlled automatically by the system clock. Ring assignments are applied based on the
time of day and day of week. Three modes of ring (Ring Assignments) are provided, Day, Night and Timed.
The Attendant controls the system Ring Service mode changing from Auto Service Mode to Day, Night or
Timed service mode. Based on the service mode selected, different ring assignments, COS and answering
privileges are invoked for the system users.
System Attendant
To change Day/Timed/Night Ring Mode manually;
Press the [DND] button.
Dial 1~5. (1: Day mode, 2: Night mode, 3: Timed mode, 4: Auto Service mode, 5: Scenario mode)
Press the [HOLD/SAVE] button.
To set Day/Timed/Night Ring Mode automatically (Auto Service Mode Control)
Press [PGM] button, [PGM] button LED flashes 60 ipm, [SPEAKER] LED lights steady.
Dial the Attendant Station Program code ‘#8’ to toggle manual to Auto Mode control.
Conditions
Only Attendants can change Day/Timed/Night Ring Mode for the system manually and program the Auto
Ring Mode Selection Table.
Stations receive incoming ring for CO lines based on the database assignments and the system mode
(Day/Night/Timed) when the call arrives.
When Auto Ring Selection Table is programmed, the ring, COS and CO/IP access mode are changed
automatically based on the times assigned in the table.
The System Attendant always has manual control of the System mode by enabling/disabling the Auto
Service Mode Control.
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Call Park
Description
A user may place an active CO/IP call in a special holding location (Park Orbit) for easy access from any
station in the system.
iPECS Phone
To park an active external call
Press the [TRANS] button.
Dial 950-959 park-slot
Hang-up Phone.
To retrieve a parked call
Lift the handset or press the [SPEAKER] button,
Dial 950-959 park-slot
SLT (Analogue Telephone)
To park an active external call
Momentarily press the hook-switch or Recall/Flash Key
Dial 950-959
Return to idle (Hang up Phone)
To retrieve a parked call
Lift the handset.
Dial 950-959
Conditions
If the selected Park Slot (950-959) returns a busy signal, the user may simply dial another Park Slot without
the need to disconnect.
Intercom calls cannot be placed in a Park slot.
A Parked call will recall to the station that parked the call should the Call Park Timer expire. The normal
Hold Recall process is then initiated.
A Parked call will indicate busy at all appearances.
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Call Forward
Description
Users may have selected incoming calls re-routed to other stations (local or networked), station groups, the
Voicemail/Automated Attendant, or over a system CO/IP line (Off-Net).
The user selects the type and condition under which calls are to be forwarded by entering a Call Forward
code as follows:
Code 1: Unconditional, all calls to the station, except recalls, are forwarded internally or externally
immediately upon receipt.
Code 2: Busy, if the station is busy, forwards all calls, except recalls, to the selected station.
Code 3: No Answer, forwards all calls, except recalls, to the selected station when the station does not
answer within the No Answer timer.
Code 4: Busy/No Answer, forwards calls if the selected station is busy or does not answer within the No
Answer timer.
Code 5: Attendant Off-Premise, forwards incoming CO/IP calls to an outside number.
iPECS Phone
To activate Call Forward, Unconditional or Busy/No Answer
Lift the handset or press the [SPEAKER] button to receive dial tone.
Press the [FWD] button
Dial desired Call Forward code (‘1’~’4’).
Dial the station or station group to receive calls.
or Dial CO access code (9, 8xx, 88xx) and desired external phone number.
Press [SAVE] button to save.
or
Press [SPEED] button and dial desired bin number.
Replace the handset,
To activate Call Forward, Remote (Follow-me)
Lift the handset or press [SPEAKER] button to receive dial-tone
Press the [FWD] button,
Dial Call Forward code ‘0’,
Dial the station’s Authorization Code (Station number + password),
Dial Forward condition (‘1’~’4’),
Dial the destination station or station group,
or
Dial CO access code (9, 8xx, 88xx) and desired external phone number.
Press [SAVE] button to save.
or
Press [SPEED] button
Dial desired bin number.
Replace the handset,.
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To deactivate Call forward
Press flashing [FWD] button, Call Forward will deactivate and the [FWD] button LED is off.
SLT (Analogue Telephone)
To activate Call Forward, Unconditional, Busy/No-Answer to an internal number
Lift the handset to receive dial tone.
Dial Call Forward feature dial code ‘*49’
Dial desired Call Forward code (‘1’~’4’).
Dial the destination station, station group or dial CO access code (9, 8xx, 88xx) and desired external phone
number.
Momentarily press the hook-switch, receive confirmation tone.
Replace the handset to return to idle.
To activate Call Forward to a Speed number
Lift the handset to receive dial tone.
Dial Call Forward feature access dial code ‘*49’.
Dial Call Forward code (‘6’~’9’),
Dial Speed Dial bin number.
Replace handset to return to idle.
To deactivate the Call forward
Lift the handset, receive stutter dial-tone,
Dial Call Forward feature access dial code ‘*49’,
Dial ‘#’ to cancel Call Forward.
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Call Pick-up
Group Call Pick-Up
Description
A station can answer (“Pick-Up”) incoming and transferred intercom, CO and IP calls ringing at another
station. All ringing calls, except Private Line and Queue Callbacks, are subject to Pick-up by other stations
in the same group.
‘To Pick-up a call ringing at another station
Lift the handset or press [SPEAKER].
Dial ‘*1’, the Group Call Pick-up feature code.
Or, Press the {GROUP CALL PICK-UP} button
iPECS phone users may assign a Flex button as a {GROUP CALL PICK-UP} button.
Operation
iPECS Phone
To assign a {GROUP CALL PICK-UP} button
[PGM] + {FLEX} + ‘*1’ + [SAVE]
.
SLT (Analogue Telephone)
To Pick-up a call ringing at another station
Lift the handset
Dial ‘*1’, the Group Call Pick-up code.
Conditions
To pick-up a CO/IP call, the station must have an idle appearance button available.
When several calls are ringing simultaneously, Call Pick-up will connect the oldest highest priority call
Queue callback and Private Line calls are not subject to Call Pick-up and such attempts receive error tone.
Only ringing intercom calls are subject to Call Pick-up; hands free announced calls can not be picked up by
another station
When a station belongs to multiple groups, calls to the group with the lowest number are answered first.
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Directed Call Pick-Up
Description
A station may answer (“Pick-Up”) incoming and transferred intercom, CO and IP calls ringing at another
station. All ringing calls are subject to Directed Call Pick-up except Private Line and Queue Callbacks.
iPECS phone users may assign a Flex button as a {DIRECTED CALL PICK-UP} button.
iPECS Phone
To assign a {DIRECTED CALL PICK-UP} button
[PGM] + {FLEX} + ‘*42’ + [SAVE]
To Pick-up a call ringing at another station
Lift the handset or press [SPEAKER]
Dial ‘*42’, the Directed Call Pick-up feature code.
Dial the ringing station’s intercom number.
Or,
Lift the handset or press [SPEAKER]
Press the {DIRECTED CALL PICK-UP} button.
Dial the ringing station’s intercom number.
SLT (Analogue Telephone)
To Pick-up a call ringing at another station
Lift the handset & dial ‘*42’, the Directed Call Pick-up code.
Dial the ringing station’s number.
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Call Transfer
2.17.1 Call Transfer, Station
Description
CO/IP calls can be transferred to other stations in the iPECS system. Calls can be transferred announcing
the call (screened) or without an announcement (unscreened).
When a call is transferred, the Transfer Recall Timer is initiated. If the timer expires before the call is
answered, the Hold Recall process is initiated.
iPECS Phone
While on a CO/IP call, Screened Call Transfer
Press [TRANS] & dial the station to receive the transfer.
At answer or splash tone announce the call.
Hang-up to complete the transfer.
Or,
Press the {FLEXIBLE KEY} button for the desired station.
At answer or splash tone, announce the call & Hang-up to complete the transfer.
While on a CO/IP call, Unscreened Call Transfer
Press [TRANS] & dial the station to receive the transfer.
Hang-up to complete the transfer.
Or,
Press the {FLEXIBLE KEY} button for the desired station.
Hang-up to complete the transfer.
SLT (Analogue Telephone)
While on a CO/IP call, Screened Call Transfer
Momentarily depress the hook-switch & dial the station to receive the transfer.
At answer or splash tone announce the call & Hang-up to complete the transfer.
While on a CO/IP call, Unscreened Call Transfer
Momentarily depress the hook-switch & dial the station to receive the transfer.
Hang-up to complete the transfer.
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18 Call Waiting/Camp-On
Description
Call Waiting is used to notify a busy station that a call is waiting. The busy station is notified of the waiting
call by a ‘Camp-On’ tone. For users of an iPECS Phone, the LED of the [HOLD] button will flash.
After receiving a busy signal, the calling station camps on to the called station. The called station can
respond by:
a.
answering the waiting call, which places the active call on hold first,
b.
sending a silent text or voice message,
c.
activating One-Time DND, or
d.
ignoring the Camp-On tone.
iPECS Phone
To activate a Camp-On while receiving Intercom busy tone
Press the ‘*’ button, called and calling stations receive Camp-On tone.
SLT (Analogue Telephone)
To activate a Camp-On while receiving Intercom busy tone
Press the ‘*’ button, called and calling stations receive Camp-On tone.
Conditions
The user may only Camp-On to a station in the busy mode. A user may not Camp-On to a station in DND,
in a conference, receiving a Page, etc.
The Camp-On procedure is employed by an Attendant or Secretary of an Executive/Secretary pair to
activate DND Override.
A Camp-On tone is sent each time the calling user presses the ‘*’ button.
A text or voice message, Pre-defined or Custom may be used to respond to a Camp-On.
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Conference
Unsupervised Conference
Description
An iPECS phone user may establish a conference with external parties and exit the conference while
allowing the external parties to converse privately without supervision from the user.
The system will disconnect the Unsupervised conference if disconnect is detected with only two parties
connected or at expiration of the Unsupervised Conference timer. Fifteen seconds prior to expiration of the
timer, a Disconnect Warning Tone is provided.
If enabled, either party in an Unsupervised Conference can request the Unsupervised Conference timer be
extended. The party enters the Timer Extension feature code and a digit 1 to 9 indicating the Timer
extension multiplier. The system will then extend the timer based on the dialed digit multiple of the Timer.
For example, if the Unsupervised Conference timer is 5 minutes and the user dials the digit 4, the timer will
extend to 20 minutes (4 multiplied by 5 minutes).
iPECS Phone
To set up an Unsupervised conference
Establish normal conference.
Press the [CONF] button. The [CONF] button LED flashes to indicate the Unsupervised Conference state.
To re-enter the Unsupervised conference
Press the flashing [CONF] button.
Conf Party
To extend the Unsupervised Conference from a connected party
Dial ‘*22’.
Dial the Timer extension multiplier (1~9).
Hardware
iPECS Phone to establish Unsupervised Conference
MCIM required supporting conferences with more than 3 parties
NB: MCIM is required to established Conference rooms: Additional Hardware required
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Conference Room
Description
In addition to ad-hoc conferencing, users may establish a Conference Room. Other internal and external
parties are invited to the conference and can join the conference without further action by the user that
established the Conference Room. A conference Room can be password protected so that only parties that
enter the password are allowed to join the Room.
Up to 9 Conference Rooms can be set-up and each can support a maximum of 24 parties. Conference
Rooms employ channels from an MCIM (Multi-party Conference Interface Module). Each MCIM supports
up to 24 parties.
Attendant Phone
To delete a Conference Room
Press the PGM button & dial ‘055’.
Dial Room number (1~9).
To view Room participant list
Press the PGM button & Dial ‘054’.
Dial Room number (1~9).
iPECS Phone
To set-up a Conference Room
Press the PGM button & dial 53 to create a Conference Room.
Dial the desired Conference Room number (1~9).
If desired enter a password for the Conference Room (up to 12 digits).
Press [SAVE] to establish the Room.
To join a Conference Room
Press the PGM button & dial 59, the Conference Room entry code.
Dial the Conference Room Number.
Dial the Conference Room password.
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To delete a Conference Room
Press the PGM button & dial 54, the delete Conference Room code.
Dial the Conference Room number (1~9)
Dial the Conference Room password.
Press [SAVE] to delete the Conference Room.
To transfer to a Conference Room
Press the TRANS button & dial 59, the Conference Room entry code.
Dial the Conference Room Number.
Dial the Conference Room password.
SLT (Analogue Telephone)
To set-up a Conference Room
Lift the handset & dial 561, SLT Programming code.
Dial 53, the Create Conference Room code.
Dial the desired Conference Room number (1~9).
Dial the Conference Room password.
Momentarily press the hook-switch.
To join a Conference Room
Lift the handset & dial 561, SLT Programming code.
Dial 59, the Conference Room entry code.
Dial the Conference Room Number.
Dial the Conference Room password.
To delete a Conference Room
Lift the handset & dial 561, SLT Programming code.
Dial 54, the delete Conference Room code.
Dial the Conference Room number (1~9).
Dial the Conference Room password.
Press [SAVE] to delete the Conference Room.
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Conditions
Once established, a Conference Room will remain opened until the Room is deleted.
The Conference Room feature employs the MCIM (Multi-party Conference Interface Module) which must be
installed for proper operation.
iPECS Phontage and UCS Client may also create, delete and join a Conference Room. For operation, refer
to the iPECS Phontage or UCS Client User Guide.
Related Features
2.23.2 Multi-Party Voice Conference
Hardware
MCIM, Multi-party Conference gateway Module
2.23.2 Multi-Party Voice Conference
The system allows multiple internal and external parties to be connected on a call, conference. An unlimited
number of 3-party conferences may be established using iPECS Phones. In addition, each MCIM (Multiparty Conference Interface Module) up to 32 parties with the g.711 or g.729 codec and 24 with the g.723
codec may be connected in a single voice conference. The MCIM will support any combination of parties
and conferences to the maximum total number of parties in conference. Multiple MCIM’s are installed to
support multiple multi-party conferences with a maximum of 32 parties in any single conference.
iPECS Phone
To establish an ad-hoc a conference
Establish first call and press the [CONF] button. The LED will light, the connected party is placed on
exclusive hold and the user receives dial-tone.
Place second call, when connected, press [CONF], new call is placed on exclusive hold.
Repeat steps 3. and 4 above to add additional conference parties.
Press [CONF] button to establish conference
To place a conference on hold
Press the [HOLD] button, the [CONF] button LED will flash.
To retrieve held conference
Press [CONF] button, all parties reconnected.
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SLT (Analogue Telephone)
To establish an ad-hoc a conference
Establish first call and momentarily press the hook-switch, the connected party is placed on exclusive hold
and the user receives dial-tone.
Place second call, when connected, repeat steps 2 and 3 above to add additional parties.
When completed adding parties, momentarily press hook-switch twice in 2 seconds, all parties are
connected.
Differential Ring
Description
Differential Ring allows any one of 14 different audible Ring signals to be assigned to an iPECS Phone,
allowing users to determine which phone is ringing and the type of call (Intercom or CO/IP). When the
phone receives an incoming call, the selected ring signal is provided over the speaker. Different selections
are assigned for Intercom and CO/IP calls.
Eight different tones are stored in the iPECS Phone. Four of these tones are permanent while the other four
are assigned from the 10 ring-tones in the iPECS system. Note the system ring-tones may be replaced with
any 8 second *.wav file through the iPECS Web Maintenance.
iPECS Phone
To select the desired ring tone
Press the [PGM] button.
Dial ‘1’ for Ring Selection.
Dial ‘1’ for Intercom or ‘2’ for CO/IP ring
Dial Ring Tone selection ‘1’-‘8’, ring tone is received.
To select the desired ring tone By Co-line Base.
Enter PGM 141 – F16.
Dial desired Ring tone.
00 is Not used for Co-line base, 01-12 can be selected.
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To download a Ring tone from the system to an iPECS Phone
Press the [PGM] button.
Dial 1 for Ring selection.
Dial 5 for Ring tone download.
Dial Ring tone storage bin ‘5’-‘8’.
Dial Ring tone selection, ‘0’-‘9’, tone is received.
Press the [SAVE] button.
Headset Compatibility
Description
An industry standard headset can be connected to an iPECS Phone in place of or in addition to the handset.
The station is then programmed for Headset operation.
In the Headset mode, pressing the [SPEAKER] button will send audio to the Headset instead of the
speakerphone. In addition, when in the Headset mode, ring signals can be delivered to the speaker or the
headset as defined in the system database.
iPECS Phone users may assign a Flex button to select Headset or Speakerphone operation. The {HEADSET
SELECT} button may be used to toggle the operation of the phone between Headset and Speakerphone.
iPECS Phone
To assign a Flex button for {HEADSET SELECT}
[PGM] + {FLEX} + [PGM] + ‘61’ + [SAVE]
To change operation from Speakerphone to Headset
Press the [PGM] button & dial ‘61’, the Headset select code.
Dial ‘0’ to select Headset, ‘1’ to select Speakerphone.
Or,
Press {HEADSET SELECT}.
To change the device to receive ring signals
Press the [PGM] button & dial ‘62’, the Ring select code.
Dial ‘1’ for Speaker, ‘2’ for Headset or ‘3’ for both.
To place/answer calls using the headset
Press the [SPEAKER] with the phone in Headset mode.
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Mobile Extension (MBX)
Description
A mobile phone may be registered to a station allowing the mobile phone to place and receive calls through
the system. ISDN DID calls are sent to the user’s iPECS Phone and the active registered mobile phone
simultaneously. If the Mobile extension is paired with a Hunt group station, Hunt group calls routed to the
station will also ring to the active Mobile extension when enabled.
The mobile phone users can access the facilities of the iPECS to place internal and external calls as well as
activate/access features. To access system facilities and resources, the mobile user calls the DID number
of the corresponding iPECS Phone. When the call is received, the system matches the CLI to the mobile
phone and provides the mobile user with system dial tone.
The user may be allowed to register and activate a mobile phone.
iPECS Phone
To register a the mobile phone number;
Press the [PGM] button & dial ‘37’.
Dial the mobile phone number.
Press the [SAVE] button.
To activate a registered mobile phone from the user’s station:
Press the [PGM] button & dial ‘38’.
Dial digit ‘1’ to activate, ‘0’ to deactivate.
Press the [SAVE] button.
To place a call from the mobile extension using the iPECS:
Dial the DID number of the station, the system will check the CLID, answer the call and the user will receive
intercom dial tone.
Place internal or external iPECS call as normal.
To Transfer a call from the mobile extension using the iPECS:
Dial ‘*’ while on an iPECS call.
Dial the desired extension, the call is transferred and the mobile phone returns to idle.
Note: the mobile may stop the transfer & retrieve the call by dialing ‘#’.
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Station Speed Dial
Description
Each user can store commonly dialed numbers for easy access using Station Speed Dial bins. With the
iPECS-50 and 100, each station has access to 20 Speed Dial numbers and, with other iPECS systems,
each station has access to 100 Speed Dial numbers. Each Speed Dial number can be up to 48 digits in
length and may include special instruction codes.
Special instruction codes available are:
‘*’ as 1st digit
Flash as 1st digit
‘#’
‘*’ not 1st digit
[MSG/CALLBK]
[HOLD]
Activate Display Security, do not display number.
Activate dial-tone detect.
Insert a pause dialing command.
Switch from Pulse to DTMF dialing.
Send as ISDN Keypad Facility IE.
Insert a Pulse to tone switch-over
iPECS Phone users may assign a Flex button for One-Touch access to a specific Speed Dial bin. In
addition, the iPECS Phone user may assign a Telephone number directly to a Flex button. In this case, the
telephone number is allocated to the highest numbered available Station Speed Dial bin.
iPECS Phone
To assign a Flex button as a {STATION SPEED DIAL} button
[PGM] + {FLEX} + [SPEED] + Station Speed Dial bin number + [SAVE]
To dial using a Station Speed Dial with a [SPEED] button
Lift handset or press the [SPEAKER] button.
Press the [SPEED] button.
Dial the desired bin number.
To dial using a Station Speed Dial and the LIP 8000 series soft buttons
Press the [DIR] soft button
Press the [SPEED] soft button
Dial the desired bin number.
To program a Station Speed Dial number using the [SPEED] button
Press the [PGM] button.
Press the [SPEED] button.
Dial the Speed Dial bin number.
Press the {CO}/{IP}, {LOOP}, or {POOL} button or dial the CO/IP line/group access code.
Dial the number to be stored.
Press the [SAVE] button.
If desired, enter a name, see alphanumeric entry chart below.
Press the [SAVE] button.
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To program a Station Speed Dial number using the LIP-8000 series soft buttons
Press the [DIR] soft button
Press the [SPEED] soft button
Press the [ADD] soft button
Dial the Speed Dial bin number.
Press the {CO}/{IP}, {LOOP}, or {POOL} button or dial the CO/IP line/group access code.
Dial the number to be stored.
Press the [SAVE] button.
If desired, enter a name, see alphanumeric entry chart below.
Press the [SAVE] button.
SLT (Analogue Telephone)
To dial using a Station Speed Dial
Lift handset.
Dial ‘558’, the SLT Speed Dial access code.
Dial the desired bin number.
To program a Station Speed Dial number
Dial 561, the SLT Programming code.
Dial 558, the SLT Speed Dial access code.
Dial the Speed Dial bin number.
Dial the CO/IP line/group access code.
Dial the number to be stored.
Momentarily press the hook-switch or Recall/Flash Button
If desired, enter a name, see Alpha-numeric entry chart.
Momentarily press the hook-switch. or Recall/Flash button
Alpha-numeric characters may be entered to name the Speed Dial number using the chart adjacent:
Conditions
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System Speed Dial
Description
Commonly dialed numbers can be stored by the System Attendant or by the Administrator in Web Admin for
easy access by stations allowed use of System Speed Dial bins. With the IPECS-50 and 100, up to 800
System Speed Dial numbers may be stored. With iPECS 300 models, up to 3000 System Speed Dial
numbers are available. With iPECS 600 models, up to 6000 System Speed Dial numbers are available.
Each Speed Dial number can be up to 48 characters in length and may include special instruction codes.
Special instruction codes available are:
‘*’ as 1st digit
Activate Display Security.
Flash as 1st digit
Activate dial-tone detect.
‘#’
Insert a pause dialing command.
‘*’ not 1st digit
Switch from Pulse to DTMF dialing.
[MSG/CALLBK]
Send as ISDN Keypad Facility IE.
[HOLD]
Insert a Pulse to tone switch-over
iPECS Phone users may assign a Flex button for One-Touch access to a specific System Speed Dial bin.
iPECS Phone
To assign a Flex button as a {SYSTEM SPEED DIAL} button
[PGM] + {FLEX} + [SPEED] + System Speed Dial bin number + [SAVE]
To dial using a System Speed Dial using a [SPEED] button
Lift handset or press the [SPEAKER] button.
Press the [SPEED] button.
Dial the desired bin number (iPECS-50, MFIM/100: ‘200’-‘999’, other MFIMs: ‘2000’-‘4999’)
To dial a Station Speed Dial number using the LIP-8000 series soft buttons
Press the [DIR] soft button
Press the [SPEED] soft button
Dial the desired bin number (iPECS-50, MFIM/100: ‘200’-‘999’, other MFIMs: ‘2000’-‘4999’)
SLT (Analogue Telephone)
To dial using a System Speed Dial
Lift handset.
Dial ‘*9’, the SLT Speed Dial access code.
Dial the desired bin number (iPECS-50, MFIM/100: ‘200’-‘999’, other MFIMs: ‘2000’-‘4999’)
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Attendant
To program a System Speed Dial number
Press the [PGM] button.
Press the [SPEED] button.
Dial the Speed Dial bin number (iPECS-50, MFIM/100: ‘200’-‘999’, other MFIMs: ‘2000’-‘4999’)
Press the {CO}/{IP}, {LOOP}, or {POOL} button or dial the CO/IP line/group access code.
Dial the number to be stored.
Press the [SAVE] button.
If desired, enter a name, see Alpha-numeric entry chart under Station Speed Dial.
Press the [SAVE] button.
To dial a Station Speed Dial number with the LIP-8000 series soft buttons
Press the [DIR] soft button
Press the [SPEED] soft button
Press the [ADD] soft button
Dial the Speed Dial bin number
IPECS-50 & 100: ‘200’-‘999’
iPECS-300: ‘2000’-‘4999’
iPECS-600: ‘2000’-‘7999’
Press the {CO}/{IP}, {LOOP}, or {POOL} button or dial the CO/IP line/group access code.
Dial the number to be stored.
Press the [HOLD/SAVE] button.
If desired, enter a name, see alphanumeric entry chart under Station Speed Dial.
Press the [HOLD/SAVE] button.
The CO/IP line used for a Speed Dial is presented to a direct appearance on the iPECS Phone. If there is
no direct appearance at the station, a {POOL} or {LOOP} button is used as the appearance for the line.
The user may pre-select the CO/IP line for a Speed Dial number, overriding the CO/IP line assignment in
the Speed Dial bin.
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Paging
3.10.1 Internal/External & All Call Page
Description
A station, which is permitted to access page facilities, can connect and transmit voice announcements to
any or all of the systems Internal/External Page zones. Stations are grouped into “zones” to receive pages
to the zone. Stations not assigned to any zone will not receive a page including All Call pages.
A page warning tone, if assigned, will be provided to the Page Zone(s) prior to the audio connection. The
user is allowed to continue the page for the specified Page Time-out timer after which the user is
disconnected and the Page Zone(s) is returned to idle.
The default Page Zone dial codes are as follows:..
iPECS Phone
To assign a Flex button as a {PAGE ZONE} button
[PGM] + {FLEX} + Page Zone number + [SAVE]
To make a page,
Lift the handset.
Dial the desired paging code or press a {PAGE ZONE} button.
If assigned, after the Page Warning Tone, make announcement.
Replace the handset and go on-hook.
To queue for a page when busy is received.
Press the [MSG/CALLBK] button.
Replace the handset returning to idle.
SLT (Analogue Telephone)
To make a page,
Lift the handset.
Dial the desired paging code.
If assigned, after the Page Warning Tone, make announcement.
Replace the handset, go on-hook.
To queue for a page when busy is received.
Dial ‘*66’, the Call Back code.
Replace the handset returning to idle.
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Call Log Display
User’s of iPECS Phones with Soft keys (7016D, 7024D and 7024LD) can view a log of incoming, outgoing
and missed calls on the display. A Flex button must be assigned as a {CALL LOG} button for easy access to
the Call Log menu.
iPECS Phone
To assign a {CALL LOG} button:
[PGM] + {FLEX} + [PGM] + ‘57’ + [SAVE]
To access the Call Log menu;
Press the {CALL LOG} button
VOICEMAIL Fast forward & Rewind playback [5.5]
Description
New controls for VM mailbox playback are added at 5.5 software.
While listening to a mailbox message, the user can access fast forward and rewind controls:
Fast forward ~ press # during the message playback
Rewind ~ press * during the message playback
The timer for these operations is common to both operations and is defined by the ‘Message Rewind/FastForward Time’.
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AUTO ATTENDANT GREETINGS
(Company front end greeting)
When a call comes into the system through a DID or DISA line, the call may be routed to one of
20 user recorded VMIM/VSF Announcements (Caller Controlled Routing).
Below is the procedure to follow when you need to change this greeting. (Note If you are using a
front end greeting which has pre-programmed options the caller selects to a destination such as
an extn or message you will need to make sure your new recorded message matches the same
destinations. To change these destinations you will need to contact CTS support to make the
changes to the programming of the phone system.
System Attendant
To record an Auto Attd Announcement
Press the [PGM] button.
Dial ‘06’, the Message Record code.
Dial the Announcement number (‘01’ - ‘72’).(Check with CTS tech)
With Multi Language support, enter the language number (1~3), By default use 1 for English.
The current announcement is played followed by the “Press # to record” prompt.
Dial ‘#’.
After the record prompt and beep-tone, record message.
Press the [HOLD/SAVE] button to stop recording and save the message.
To delete a recording
Press the [PGM] button.
Dial ‘06’, the Message Record code.
Dial the VMIM/VSF sequence number.
Dial the Announcement number (‘01’ - ‘72’).
With Multi Language support, enter the language number (1~3), the current announcement is
played followed by the “Press # to record” prompt.
Dial ‘#’.
Press the [SPEED] button during playback to erase message
Please note for added support contact
[email protected]
Or for a more detailed explanation please see the feature manual on our website.
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Code
Description
Code
Description
11x
Intercom Differential Ring
80
{Record} Button Assignment - With Voice Mail
12x
CO Line Differential Ring
81
{CLIR} Button Assignment
13
Intercom Answer Mode (1: HF/2: TONE/3: PV)
82
{COLR} Button Assignment
14x
Call Coverage Attribute Setting
83
{ATD DND} button assignment
15x
Station Ring Download
84
{Account Code} Button Assignment
21
Knock Down Station COS
85
{LOOP} Button Assignment
22
Restore Station COS
86
{ATD Intrusion} Button Assignment
23
Walking COS
87
{INTERCOM} Button Assignment
24
ICR Scenario
88
{Camp-on} Button Assignment
25
LIP Keyset Stat
89
{Send Keypad Facility IE} Button Assignment
26
Call Profile
8#
{OHVO} Button Assignment
31
Message Retrieve Method
90
{SPEED} Button Assignment
32
Message Retrieve Example
91
{CONFERENCE} button assignment
33
User Authorization Code Registration
92
{CALLBACK} button assignment
34
DID Call Wait
93
{DND} button assignment
35
Message Wait in Executive/Secretary pair
94
{FLASH} button assignment
36
Send SMS Message
95
{MUTE} button assignment
37
Register Mobile Extension
96
{MONITOR} button assignment
38
Make Mobile Extension active
97
{REDIAL} button assignment
39
Register Mobile Extension CLI
98
{CALL FORWARD} button assignment
30
VM Mobile Notify
99
{PTT} button assignment
41
Set Wake-Up Time
42
Wake-Up Time Disable
51XX
Custom/Pre-select Message Display (XX = 0020)
9*XX
{In-Room Indication} button assignment (XX = 01-10)
*7
Forced FWD To Desk
*8
Register Bluetooth
52
Register Custom Message (Message 00)
*9
Bluetooth Usage
53
Active Conference Room
*0
Hot desk Login
54
Deactivate Conference Room
**
Hot desk Logout
55
Monitor Conference Group
57
{Call Log Display} Button Assignment
61
Headset/Speakerphone Mode
62
Change Ring Mode
71
LCD Display Mode
72
Version Display
73
Background Music
74
Station User Name Registration
75
Display Phone IP Address
76
Change Phone IP Address
77
Display Phone MAC Address
78
Change Mode
79
Display Phone Version
7*
Display Serial number/Package for SMEMU
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