Cisco | CTS-3010 | Polycom Unified Communications for Cisco Environments

Polycom Unified Communications for Cisco Environments
RELEASE NOTES
July 2014 | 3725-06947-004 Rev A
Polycom® Unified Communications for
Cisco Environments
Polycom, Inc.
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Release Notes - Polycom® Unified Communications for Cisco Environments
Contents
Polycom® Unified Communications for Cisco Environments ............................................... 3
New Hardware Support ............................................................................................................................ 3
Supported Deployment Models ............................................................................................................... 3
Register Polycom Telepresence Systems with Cisco Unified Communications Manager ..................................3
Securely Register Polycom Telepresence Systems with CUCM ........................................................................5
Integrate SIP Polycom RealPresence Platform with CUCM ...............................................................................6
Integrate Polycom RealPresence Platform with Video Communications Server ................................................7
Integrate Polycom RealPresence Platform SIP with Cisco Unified Border Element ...........................................8
Integrate Polycom Converted Management Application H.323 with CUCM .......................................................9
Support for Polycom-Enabled Unified Communications .......................................................................... 9
Resolved Issues ..................................................................................................................................... 10
Known Issues ......................................................................................................................................... 11
Get Help ...................................................................................................................................14
The Polycom Community ....................................................................................................................... 14
Polycom, Inc.
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Polycom® Unified Communications for
Cisco Environments
Polycom is pleased to announce the release of Polycom Unified Communications for Cisco environments.
These release notes document a number of deployment models and list current software versions for
Cisco and Polycom products in each deployment. These release notes also list known and resolved
issues for these products.
Web Info: See the Deployment Guide for Polycom Unified Communications for Cisco
Environments
Find the latest deployment guide for Polycom Unified Communications for Cisco Environments
at Polycom Unified Communications with Cisco.
New Hardware Support
In addition to the MPM-x blade for the RMX, the MPM-rx blade is now supported by the RMX 2000 and
RMX 4000 series systems. The RMX 1800 includes an MPM-rx internally.
Supported Deployment Models
Polycom supports the following deployment models when integrating Polycom Unified Communications
with Cisco environments:
● Register Polycom Telepresence Systems with Cisco Unified Communications Manager
● Securely Register Polycom Telepresence Systems with CUCM
● Integrate SIP Polycom RealPresence Platform with CUCM
● Integrate Polycom RealPresence Platform with Video Communications Server
● Integrate Polycom RealPresence Platform SIP with Cisco Unified Border Element
● Integrate Polycom Converted Management Application H.323 with CUCM
Register Polycom Telepresence Systems with Cisco Unified
Communications Manager
When you register your Session Initiation Protocol (SIP) Polycom telepresence endpoints with Cisco
Unified Communications Manager (CUCM), your endpoints have a single source for call admission
control and bandwidth management. Cisco endpoints can also use telephony functions like hold and
transfer in calls with Polycom endpoints.
When Polycom telepresence endpoints have the Telepresence Interoperability Protocol (TIP) option key
installed, you can participate in calls with TIP-capable Cisco TelePresence Server (CTS) endpoints and
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Release Notes - Polycom® Unified Communications for Cisco Environments
Cisco Multipoint Control Units (MCUs). The Polycom® RealPresence® Collaboration Server can host TIP
conference calls and supports Immersive Telepresence (ITP) multipoint conferences.
The following tables list the verified versions of Cisco and Polycom products supported in this deployment
model.
Verified Cisco Product Versions
Cisco Products
Version
Cisco Unified Communications Manager
9.1.2.11900-12
Cisco Unified IP Phones: 7960, 7961, 7962, 7965,
7975, 7985, 9971
CUCM 9.1.2 Default Load
Cisco Jabber for Windows
9.7(0)
Cisco CTS500-32, TX1310, TX9000
6.1.2.1(5)
Cisco CTS500-37, CTS1300, CTS3010
1.10.5.1(4)
Cisco EX, C and SX Series
7.1.1
Cisco TelePresence Video Communications Server
X8.1.1
Cisco TelePresence Server
4.0(1.57)
Verified Polycom Product Versions
Polycom Products
Version
Polycom RealPresence Collaboration Server
8.4 - MPMx card required for TIP support
Polycom® HDX® systems
3.1.3.2
Polycom® RealPresence® Group (300, 500, and 700)
4.1.3.2
Polycom® Touch Control for HDX systems
1.9.0
Polycom® Touch Control for RealPresence Group
Series
4.1.3.2 Panel Software and 4.1.3.2 Operating System
software is compatible with Group Series 4.1.3.2 and
4.1.3.2 software
Polycom® RPX™, OTX®, ATX™ Immersive Solutions
3.1.3.2
Polycom® Multipoint Layout Application
3.1.2.8
Polycom® RealPresence DMA
6.1.0
Polycom, Inc.
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Release Notes - Polycom® Unified Communications for Cisco Environments
Securely Register Polycom Telepresence Systems with
CUCM
When you register your SIP Polycom telepresence endpoints with CUCM using Transport Layer Security
(TLS) registration, you have a single source for call admission control and bandwidth management. Cisco
endpoints can also use telephony functions like hold and transfer when in calls with Polycom endpoints.
In this deployment model, Polycom and Cisco endpoints can place secure Datagram Transport Layer
Security (DTLS) calls to any endpoints that also support DTLS.
When Polycom telepresence endpoints have the TIP option key installed, you can participate in calls with
TIP-capable CTS endpoints and MCUs. You can integrate CUCM with SIP using a Polycom
RealPresence Collaboration Server. The RealPresence Collaboration Server can host TIP conference
calls and supports ITP multipoint conferences. Customers with security requirements can implement
registration in a secure manner with encrypted signaling and can choose encrypted or unencrypted media
communications.
The following tables list the verified versions of Cisco and Polycom products supported in this deployment
model.
Verified Cisco Product Versions
Cisco Products
Version
Cisco Unified Communications Manager
9.1.2.11900-12
Cisco Unified IP Phones: 7960, 7961, 7962, 7965,
7975, 7985, 9971
CUCM 9.1.2 Default Load
Cisco Jabber for Windows
9.7(0)
Cisco CTS500-32, TX1310, TX9000
6.1.2.1(5)
Cisco CTS500-37, CTS1300, CTS3010
1.10.5.1(4)
Cisco EX, C and SX Series
7.1.1
Cisco TelePresence Video Communications Server
X8.1.1
Cisco TelePresence Server
4.0(1.57)
Verified Polycom Product Versions
Polycom Products
Version
Polycom RealPresence Collaboration Server
8.4 - MPMx card required for TIP support
Polycom HDX systems
3.1.3.2
Requires TIP option key
Polycom Touch Control for HDX systems
Polycom, Inc.
1.9.0
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Release Notes - Polycom® Unified Communications for Cisco Environments
Polycom Products
Version
Polycom RPX, OTX, ATX Immersive Solutions
3.1.3.2
Polycom Multipoint Layout Application
3.1.2.8
Integrate SIP Polycom RealPresence Platform with CUCM
You can configure the Polycom ® Distributed Media Application™ (DMA) system as a SIP proxy and
registrar for your video environment. When you use the DMA system as a SIP peer to CUCM, the DMA
system can host video calls between Cisco endpoints that are registered with Cisco Unified
Communications Manager and Polycom SIP and H.323 endpoints that are registered with the DMA
system.
The following tables list the verified versions of Cisco and Polycom products supported in this deployment
model.
Verified Cisco Product Versions
Cisco Products
Version
Cisco Unified Communications Manager
9.1.2.11900-12
Cisco TelePresence Video Communications Server
X8.1.1
Cisco TelePresence Server
4.0(1.57)
Cisco Unified IP Phones
7960, 7961, 7962, 7965, 7975
Cisco Video Phones
7985, 9971
Cisco Unified Communications default load
Cisco Unified Communications default load
Cisco Jabber for Windows
9.7(0)
Cisco CTS500-32, TX1310, TX9000
6.1.2.1(5)
Cisco CTS500-37, CTS1300, CTS3010
1.10.5.1(4)
Cisco EX, C and SX Series
7.1.1
Verified Polycom Product Versions
Polycom Products
Polycom RealPresence Collaboration Server
Polycom HDX systems
Polycom, Inc.
Version
8.4
MPMx card required for TIP support
3.1.3.2
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Release Notes - Polycom® Unified Communications for Cisco Environments
Polycom Products
Version
Polycom RealPresence Group Series 500
4.1.3.2
3.1.3.2
Polycom OTX 300 Systems
Requires TIP option key
Requires Polycom Touch Control
3.1.3.2
Polycom RPX 200 and 400 Systems
Requires TIP option key.
Requires Polycom Touch Control
3.1.3.2
Polycom ATX HD 300 Systems
Requires TIP option key
Requires Polycom Touch Control
Polycom Touch Control device for HDX and ITP
systems
v1.9.0
Polycom Touch Control device for RealPresence Group
Series
v4.1.3.2 Panel Software and v4.1.3.2 Operating System
software is compatible with Group Series v4.1.3.2 and
v4.1.3.2 software
Polycom RealPresence DMA
V6.1.0
Integrate Polycom RealPresence Platform with Video
Communications Server
You can configure the Polycom DMA system as a SIP proxy and registrar for your video environment.
When you use the DMA system as a SIP peer-to-Video Communications Server (VCS), the DMA system
can host video calls between Cisco endpoints that are registered with VCS and Polycom SIP endpoints or
MCUs that are registered with the DMA system.
The following tables list the verified versions of Cisco and Polycom products supported in this deployment
model.
Verified Cisco Product Versions
Cisco Products
Version
Cisco TelePresence Video Communications Server
X8.1.1
Cisco TelePresence MCU
4.3
Cisco CTS500-32, TX1310, TX9000
6.1.2.1(5)
Cisco CTS500-37, CTS1300, CTS3010
1.10.5.1(4)
Cisco EX, C and SX Series
7.1.1
Polycom, Inc.
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Release Notes - Polycom® Unified Communications for Cisco Environments
Verified Polycom Product Versions
Polycom Products
Polycom RealPresence Collaboration Server
Polycom HDX systems
Polycom RealPresence Group Series 500
Version
8.4
MPMx card required for TIP support
3.1.3.2
4.1.3.2
Requires TIP option key
Polycom Touch Control device for use with HDX and
ITP systems
1.9.0
Polycom Touch Control device for use with
RealPresence Group Series
4.1.3.2 Panel Software and 4.1.3.2 Operating System
software is compatible with Group Series 4.1.3.2 and
4.1.3.2 software
Integrate Polycom RealPresence Platform SIP with Cisco
Unified Border Element
When you use the Cisco Unified Border Element (CUBE) SP Edition feature on a Cisco 1000 series
Aggregation Services Router (ASR), you can deploy Polycom RealPresence infrastructure in your
environment. The CUBE SP Edition feature is designed for customers and service providers that provide
protocol interworking, admission control, and security demarcation services. CUBE SP Edition enables
direct IP-to-IP interconnect between domains.
The following tables list the verified versions of Cisco and Polycom products supported in this deployment
model.
Verified Cisco Product Versions
Cisco Products
Version
Cisco Unified Communications Manager
9.1.2.11900-12
Cisco TelePresence Video Communications Server
X8.1.1
Cisco CTS500-32, TX1310, TX9000
6.1.2.1(5)
Cisco CTS500-37, CTS1300, CTS3010
1.10.5.1(4)
Cisco EX, C and SX Series
7.1.1
Cisco TelePresence Server
4.0(1.57)
Cisco ASR 1000 Series (CUBE SP Edition)
IOS-XE 15.2(4)S3, SBC 3.7.3
Polycom, Inc.
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Release Notes - Polycom® Unified Communications for Cisco Environments
Verified Polycom Product Versions
Polycom Products
Version
Polycom RealPresence Collaboration Server
Polycom HDX systems
8.4
MPMx card required for TIP support
3.1.3.2
Requires TIP option key for Telepresence
Polycom Multipoint Layer Application
3.1.2.8
Polycom RealPresence Resource Manager
8.2
Polycom RealPresence DMA System
6.1.0
Integrate Polycom Converted Management Application H.323
with CUCM
When you register your Polycom components with the Polycom® Converged Management Application™
(CMA®) system, bandwidth and call admission control are each split between the CMA system and Cisco
Unified Communications Manager. The Polycom RealPresence infrastructure supports audio and video
calls. You can also use the Polycom CMA system to manage your Polycom components and you can
take advantage of CMA provisioning with dynamic management.
Note: No Longer Tested by Polycom
Polycom no longer tests the Polycom CMA system with the most recent versions of Polycom or
Cisco products. When necessary, Polycom technical support requires customers to test reported
issues on the supported verified versions.
Support for Polycom-Enabled Unified
Communications
Polycom Implementation and Maintenance services provide support only for Polycom solution
components. Additional services for supported third-party Unified Communications (UC) environments
integrated with Polycom solutions are available from Polycom Services. Polycom Services can help you
successfully design, deploy, optimize, and manage your deployment. For additional information and
details please see Polycom Services or contact your local Polycom representative.
These release notes list current verified versions of Cisco and Polycom products that support Polycom
Unified Communications for Cisco environments.
Polycom, Inc.
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Release Notes - Polycom® Unified Communications for Cisco Environments
Resolved Issues
The following table lists resolved issues for the release of Polycom Unified Communications for Cisco
Environments.
Resolved Issues for the Release of Polycom Unified Communications for Cisco Environments
Issue
Number
Description
BRIDGE-355
In a Polycom RealPresence Collaboration Server conference between two Cisco TelePresence
System (CTS) 3010s, when one CTS 3010 uses the Hold and Resume function, local video
displays for the other CTS 3010.
BRIDGE-769
In a dial-in RealPresence Collaboration Server conference between a CTS and a Polycom HDX
using H.323 protocol, when the CTS uses the Hold function, content continues to display on the
HDX. When the CTS uses the Resume function, no audio or video displays on the HDX.
BRIDGE4240
A Dual Tone Multi Frequency (DTMF) code initiated from a Polycom Touch Control keypad is not
recognized, and the conference room Interactive Voice Response continues to ask for the
meeting ID. After three prompts, the call disconnects or is transferred to the help desk as a failure
to enter meeting ID.
BRIDGE7359
In calls hosted by a Telepresence Interoperability Protocol (TIP) enabled RealPresence
Collaboration Server, CTS and Cisco TX endpoints occasionally cannot connect.
CSC-50
An echo is heard on the Polycom Open TelePresence Experience (OTX) when in a call with a
CTMS or CTS.
CSC-67
In calls hosted by the Cisco Telepresence Multipoint Switch that involve both Polycom Immersive
Telepresence (ITP) endpoints and a CTS system, the CTS video quality is not optimal.
CSC-68
In a point-to-point call between an OTX and a CTS 1300, the CTS receives sub-optimal audio
from the OTX.
CSC-86
When an HDX dials into TelePresence Server (TPS) using H.323 protocol the HDX video is
choppy as a result of packet loss.
CSC-104
When a Cisco TX 9000 joins a RealPresence Collaboration Server conference, video quality
decreases.
CSC-112
A Cisco C60 endpoint drops from audio/video to an audio-only call when you add a third site to a
conference restricted to a 786k line rate.
CSC-118
When using Transport Layer Security (TLS) and Over The Top Registered (OTTr), a TIP-enabled
HDX connects with problems to an unsecured conference and does not have a trusted certificate
installed.
CSC-123
A Cisco TX 9000 sometimes drops from a conference hosted by a RealPresence Collaboration
Server.
CSC-125
When dialing in with a Cisco EX90 to an Encrypted When Possible (EWP) conference that
negotiates encryption using a Virtual Entry Queue (VEQ) and another participant is already
sharing content, content takes some time to display when the EX90 joins.
Polycom, Inc.
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Release Notes - Polycom® Unified Communications for Cisco Environments
Issue
Number
Description
CSC-127
When Polycom RealPresence Desktop is registered as an internet guest and connects to an
Encrypt When Possible Video Conference through VEQ encryption, RealPresence Desktop is
unable to receive shared content.
GS-12296
In a TIP-aware RealPresence Collaboration Server conference between a TIP-enabled
RealPresence Group system and a CTS 3010, when the CTS shares content, the content plays
incorrectly on the RealPresence Group Series system’s People channel.
GS-13955
RealPresence Group Series systems cannot control the C90 camera when both are registered
with Polycom RealPresence Distributed Media Application (DMA) and encryption is Off.
GS-15020
When a RealPresence Group Series system is configured with TIP enabled and joins a TIP-aware
RMX conference, content sent from the RealPresence Group system plays on the People
channel.
GS-17409
RealPresence Group Series systems receive poor or no video in calls with Cisco TX9000 at a
768kb line rate. All other line rates work.
VIDEO96140
When in a call taking place on the Cisco TelePresence Server, HDX endpoints do not correctly
display the call format in the call statistics.
VIDEO96793
In a point-to-point call between and OTX and an HDX, when the OTX shares content, the HDX
pulls the content from the OTX before the content is uploaded on the OTX screens. As a result,
the OTX experiences a delay before uploading the content.
VIDEO97050
In a point-to-point call between a Polycom RealPresence Experience (RPX) registered to a
Polycom DMA system and a CTS registered to CUCM, the Polycom RPX incorrectly displays the
far site as an HDX 7000 in the call statistics.
VIDEO97201
When a Cisco phone places an HDX on hold, the Resume key does not resume the call.
VIDEO107988
When an HDX using Transport Layer Security as the primary transport protocol places a call, the
ACK to any incoming 200 OK or INVITE goes out using UDP, which causes the AT&T SBC to
terminate the call.
VNGR-26221
When a HDX and a CTS are in a call hosted by a RealPresence Collaboration Server registered
to a DMA system, the Gathering Phase screen is pixelated.
Known Issues
The following table lists the known issues for the release of Polycom Unified Communications for Cisco
Environments. Refer to the Polycom product release notes for more information about the known issues
related to individual products for this solution. Workarounds are indicated where available.
Polycom, Inc.
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Release Notes - Polycom® Unified Communications for Cisco Environments
Known Issues for the Release of Polycom Unified Communications for Cisco Environments
Issue Number
Description
Workaround
VIDEO-97054
H.323 calls between CTS systems registered to CUCM and HDX or ITP
systems registered to the Cisco IOS gatekeeper display sub-optimal
video quality for the first few seconds of a call.
None
VIDEO-99544
The HDX version and the TP Tool version no longer match up. The
HDX version is 3.1.0 and the TP Tool version is 3.0.6.
None
VIDEO-102364
In a call between an HDX and Cisco Jabber for Windows, content
shared from Cisco Jabber for Windows does not display on the HDX.
The HDX can send content successfully to Cisco Jabber for Windows
via the People channel. Cisco Jabber for Windows can send content
successfully to another Cisco endpoint.
Set SIP profile of
Jabber and HDX to
allow early media
BRIDGE-12599
Cisco TelePresence System (CTS) 3010 has problems connecting to
RMX, and when it does connect, drops a significant number of calls.
None
BRIDGE-12828
Cisco Unified Communications Manager endpoints sometimes connect
to a TIP Video+Content conference with audio only.
None
BRIDGE-13114
The CTS 3010 drops when dialing into TIP Video+Content Conference.
None
BRIDGE-13342
Cisco Endpoints do not display content on the RMX when registered
with CUCM using H.323 with TIP Video+Content mode.
None
BRIDGE-13518
Cannot see video from endpoints using advanced video coding (AVC)
on endpoints using scalable video coding (SVC) in an RMX conference.
None
BRIDGE-13728
Network packet captures are not reliable on the RMX.
None
BRIDGE-13890
Polycom® RealPresence® Immersive Studio® system does not receive
primary video in a conference with RMX.
None
DMA-13318
In end-to-end calls with the Cisco SX20 and C-Series, DMA and HDX
display the error message ‘Far Site Not Capable of Receiving Content’.
None
GS-15274
A Group Series system connected with TIP disabled to a Cisco
Telepresence endpoint sends and receives single stream content
(content over people) after resuming a call on hold.
None
GS-17803
After crashing in an RMX bridge, TIP-enabled Group Series 700
systems transmit blue screen video.
None
GS-17947
In calls with RMX, RealPresence Immersive Studio system receives TIP
content on the main People screen.
None
GS-18210
In calls with Cisco TelePresence System, Group Series system displays
frozen video when the CTS sends content in a SIP P2P call.
None
GS-18213
In calls with Cisco TX9000 and EX90, Group Series system displays no
video in a SIP P2P call.
None
Polycom, Inc.
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Release Notes - Polycom® Unified Communications for Cisco Environments
Issue Number
Description
Workaround
GS-18221
Group Series systems lose incoming video from the CUCM SX20 in
P2P calls after resuming calls on hold on the SX20.
None
GS-18596
In calls with Cisco TX9000, Group Series 700 systems display poor
quality content.
None
GS-18598
In SIP and TIP calls with Group Series systems, the Cisco CTS1300
segment switching does not work.
None
GS-18617
RealPresence Immersive Studio systems transmit poor video to the
Cisco CTS 3010 in P2P SIP calls.
None
VIDEO-111328
In P2P SIP calls with Cisco CTS systems, HDX systems cannot send
content.
None
VIDEO-111339
The HDX displays poor content sent from a CUCM EX90.
None
VIDEO-111350
The HDX does not display content sent from a Cisco TelePresence
Server.
None
VIDEO-111372
Polycom ITP systems registered with a predefined CUCM drop from
calls with Cisco TelePresence Server after 45 seconds.
None
VIDEO-111373
Polycom RPX and OTX cannot send content in TIP V+C conferences
with the CTS3010.
None
VIDEO-111395
HDX crashes in RMX dial-out calls.
None
Polycom, Inc.
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Get Help
For more information about installing, configuring, and administering Polycom products, refer to
Documents and Downloads at Polycom Support.
For more information on all of Polycom’s strategic solutions for Cisco, see Polycom Unified
Communications with Cisco.
The Polycom Community
The Polycom Community gives you access to the latest developer and support information. Participate in
discussion forums to share ideas and solve problems with your colleagues. To register with the Polycom
Community, create a Polycom online account. When logged in, you can access Polycom support
personnel and participate in developer and support forums to find the latest information on hardware,
software, and solutions topics.
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Copyright© 2014, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into
another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose,
without the express written permission of Polycom, Inc.
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End User License Agreement By installing, copying, or otherwise using this product, you acknowledge that you
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Patent Information The accompanying product may be protected by one or more U.S. and foreign patents and/or
pending patent applications held by Polycom, Inc.
Open Source Software Used in this Product This product may contain open source software. You may receive
the open source software from Polycom up to three (3) years after the distribution date of the applicable product
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Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this document,
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