Warranties TABLE OF CONTENTS

Warranties TABLE OF CONTENTS
Warranty and Limitation of Liability
TABLE OF CONTENTS
www.ricelake.com | Phone: 800-472-6703
20
Warranties
Standard Product Limited Warranty
Rice Lake Weighing Systems (Rice Lake) warrants that all Rice
Lake brand equipment and systems properly installed by an
Authorized Reseller or original equipment manufacturer (OEM)
will operate per written specifications as confirmed by the
authorized reseller/OEM and accepted by Rice Lake. All systems
and components are warranted against defects in materials and
workmanship for one (1) year from the date of shipment from Rice
Lake, unless otherwise stated in the product catalog or manual.
Rice Lake warrants that the equipment sold hereunder will conform
to the current written specifications authorized by Rice Lake. Rice
Lake warrants the equipment against faulty workmanship and
defective materials. If any equipment fails
to conform to these warranties, Rice Lake will, at its option,
repair or replace such goods returned within the warranty
period subject to the following conditions:
—— Upon discovery by the Customer of such nonconformity,
Rice Lake will be given prompt written notice with a detailed
explanation of the alleged deficiencies.
—— Individual electronic components returned to Rice Lake for
warranty purposes must be packaged to prevent electrostatic
discharge (ESD) damage in shipment. Packaging requirements
are listed in the publication, “Protecting Your Components
From Static Damage in Shipment,” available from the Rice
Lake Equipment Return Department.
—— Examination of such equipment by Rice Lake confirms that
the non-conformity actually exists, and was not caused by
accident, misuse, neglect, alteration, improper installation,
improper repair, or improper testing. Rice Lake shall be the sole
judge of all alleged nonconformities.
—— Such equipment has not been modified, altered, or changed
by any person other than Rice Lake or its duly authorized repair
agents.
—— Rice Lake will have a reasonable time to repair or replace the
defective equipment. The Customer is responsible for shipping
the product to Rice Lake. Rice Lake is responsible for shipping
the product back to the Customer.
—— In no event will Rice Lake be responsible for travel time or
on-location repairs, including assembly or disassembly of
equipment. Nor will Rice Lake be liable for the cost of any
repairs made by others.
—— On all intrinsically safe equipment, any field repair or
modifications voids any and all warranties expressed or implied
and void F.M. approval.
—— Any loose hardware, screws, washers or non-ESD bags of
hardware stored inside indicator will void warranty. This could
cause harm to repair technician or damage CPU board.
—— If just the board is sent in for repair, the serial number of the
product the board is from should accompany the board.
These warranties exclude all other warranties, expressed
or implied, including without limitation warranties of
merchantability or fitness for a particular purpose. Neither
Rice Lake nor the authorized reseller will, in any event, be
liable for incidental or consequential damages at the point
of use.
Rice Lake and the Customer agree that Rice Lake’s sole and
exclusive liability hereunder is limited to repair or replacement
of such goods. In accepting this warranty, the Customer
waives any and all other claims to warranty.
Should the seller be other than Rice Lake, the Customer
agrees to look only to the seller for warranty claims.
No terms, conditions, understanding, or agreements purporting to
modify the terms of this warranty shall have any legal effect unless
made in writing and signed by a corporate officer of Rice Lake and
the Customer.
Custom Software Limited Warranty
Rice Lake Weighing Systems (Rice Lake) warrants that (a) the
software will perform in accordance with the specification and
accompanying written endorsement by the Customer for a
period of 90 days from the date of receipt; (b) any hardware
accompanying the software will be free from defects in materials
and workmanship under normal use and service for a period of
one (1) year from the date of shipment from Rice Lake; and (c)
the Customer should perform inspection and testing of software
products prior to installation.
This limited warranty is void if failure of the software or hardware
has resulted from accident, abuse, misapplication, or incorrect
Customer specification. Any replacement software will be
warranted for the remainder of the original warranty period or 30
days, whichever is longer.
If the software fails to conform to these warranties, Rice Lake
will, at its option, repair or replace such goods returned within the
warranty period subject to the following conditions:
—— Upon discovery by the Customer of such nonconformity,
Rice Lake will be given prompt written notice with a detailed
explanation of the alleged deficiencies.
—— Examination of software by Rice Lake confirms that the
nonconformity exists, and was not caused by accident,
misuse, neglect, alteration, improper installation, improper
repair, improper testing, or incorrect Customer specification.
Rice Lake shall be the sole judge of all alleged nonconformities.
—— Rice Lake will have a reasonable time to repair or replace the
software. The Customer is responsible for shipping charges
both ways.
—— In no event will Rice Lake be responsible for travel time or
on-location repairs, including assembly or disassembly of
equipment. Nor will Rice Lake be liable for the cost of any
repairs made by others.
These warranties exclude all other warranties, expressed
or implied, including without limitation warranties of
merchantability or fitness for a particular purpose. Neither Rice
Lake nor the authorized reseller will, in any event, be liable for
incidental or consequential damages at the point of use.
Rice Lake and Customer agree that Rice Lake’ sole and
exclusive liability hereunder is limited to repair or replacement
of such goods. In accepting this warranty, the Customer
waives any and all other claims to warranty.
Should the seller be other than Rice Lake, the Customer
agrees to look only to the seller for warranty claims.
No terms, conditions, understanding, or agreements purporting to
modify the terms of this warranty shall have any legal effect unless
made in writing and signed by a corporate officer of
Rice Lake and the Customer.
An ISO 9001 Registered Company © 2015 Rice Lake Weighing Systems 01/15 Prices and specifications subject to change without notice. Visit ricelake.com for current prices.
Our commitment to our Customers states that if any standard
product purchased from Rice Lake does not work, or if the
incorrect product is shipped, return it in its original shipping
carton with all accessories in “like new” condition for full
credit or replacement within 30 days of purchase. Electronic
components returned to Rice Lake must be properly
packaged to prevent electrostatic discharge (ESD)
damage in shipment. Packaging requirements are listed in the
publication, “Protecting Your Components From Static Damage
in Shipment,” available online or from our Returns Department.
This policy and the 30-day limit also apply to any products
drop-shipped directly from the manufacturer.
Please note that if an incorrect quantity of product was shipped,
Rice Lake must be contacted within 10 days of the purchase.
Upon notification, we will immediately correct the situation.
A restocking charge will apply if equipment is not in likenew condition. The restocking charge is directly proportional
to the amount of time and material required to return the item to
resalable condition—we will make every effort to do this quickly
and economically. Equipment that has been abused and/or
shows signs of excessive wear and cannot be reconditioned and
resold will not be accepted for return or credit after excessive
wear or has been modified.
As Applied to Drop Shipments
All Rice Lake return guidelines apply to products
drop-shipped directly from the manufacturer. If a perceived
error occurs, Rice Lake will investigate to the best of our
ability to determine if the error occurred prior to shipping,
during shipping, or at the end user site. If our records and
subsequent investigation indicate that the shipment was
correct when it left our factory, our responsibility extends only
to the authorized reseller, not their end user. Our standard
product warranty notes that our coverage extends only to
equipment and systems properly installed by an authorized
reseller.
Obtaining an RMA
A return authorization number (RMA) is required for all materials
being returned to Rice Lake for credit. Flat rate repairs require
purchase orders at time of RMA issuance.
When returning equipment for repair or warranty
reimbursement consideration, these simple steps will help
to expedite your request:
Return Shipments Outside United States for Repair,
Warranty, Calibration or Other Services
and Re-export.
For shipment to the USA:
1. The commercial invoice must include the following statement:
a. “These goods are being returned for maintenance under”
i. Goods Made in the USA -- “HTS 9801.00.1012”
ii. Goods NOT made in the USA -- “HTS 9801.00.2500”
2. The commercial invoice must list items individually and include the fair market value of the item based on its present condition for customs purposes only.
3. Please reference original RLWS commercial invoice number and date item was purchased if applicable.
4. Please note that failure to follow these procedures may cause delay and will certainly incur extra charges that will NOT be absorbed by Rice Lake.
Return Shipments Outside United States Other Than
for Repair, or Service Work Not Being Returned.
For shipment to the USA:
1. The commercial invoice must include the following statement:
i. Goods Made in the USA -- “HTS 9801.00.1045”
ii. Goods NOT made in the USA -- “HTS 9801.00.2500”
2. The commercial invoice must list items individually and include the fair market value of the item based on its present condition for customs purposes only.
3. Please reference original RLWS commercial invoice number and date item was purchased if applicable.
4. Please note that failure to follow these procedures may cause delay and possible reduction in your refund.
5. Please be advised that you may qualify for a refund of your duties and should contact your local customs authority for instructions and forms.
Special Order, Modified, Non-Catalog,
or Non-Stock Items
Due to the added resources and difficulty in reselling special or
non-standard products, returns or credit are not allowed for special
order equipment, special software programs, equipment physically
modified or altered in the field, discrete electronic components,
relays, manuals, or opened software packages.
1. Call our Returns Department.
Test Weights
2. Please have your customer number and both the item
description and problem for a repair.
All weights returned for credit will be assessed a restocking charge
because of the required inspection and verification. Credit is not
allowed for serialized weights, calibration or traceable services
performed on weights.
3. Please have the original sales order or invoice number for items
to be returned for credit or warranty. NOTE: See return policy
4. An RMA number will be given for eligible returns. This RMA
number may also be faxed or emailed per your request.
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Return Policies
TABLE OF CONTENTS
Warranty and Limitation of Liability
Balances
Balances returned for credit within 30 days of purchase may be
subject to a restocking fee if assessed by balance manufacturer.
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Warranty and Limitation of Liability
TABLE OF CONTENTS
Carrier Product Damage
As part of our commitment to customer satisfaction and in
accordance with ISO 9001 standards, we make every attempt
to pack our products so they will arrive in new condition.
Occasionally due to rough handling or carelessness, product may
arrive in a damaged condition. When this happens, don’t assume
that the shipment left Rice Lake in that condition or that the
original packing was not sufficient.
The receiver, whether it is the authorized reseller or their
Customer, is responsible for making a notation of damaged or
missing items when signing the carrier’s delivery receipt. If you
or your Customer are not sure whether there is damage, we
suggest adding a statement “CONDITION UNKNOWN” to the
delivery receipt. In the event that damage or missing items are not
properly documented at time of receipt, the carrier is relieved of
responsibility and the receiver is then responsible for the cost to
get the product back to new condition.
After the damage or shortage has been properly noted with the
carrier, contact Rice Lake immediately and keep all the original
packaging material for inspection by the carrier’s representative.
It is also helpful in the claim process to take pictures of the
condition of the packaging and damage.
When drop-shipping items to your Customers, it is imperative
that you advise them of their responsibility in accepting
shipments from common carriers. Even if the equipment is
not expected to be installed or used for a period of time, the
shipment must be inspected at time of receipt in order to
preserve their rights for making a claim.
How to Prepare a Balance for Shipment
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The best and most effective method for shipping a balance at
any time and for any reason is to use the original manufacturer’s
packaging materials and subsequently double box it as
described below. Teach your Customers to retain the packing
set. Please remember that due to the nature of the equipment,
new packaging materials can be very expensive.
In the event that the original manufacturer’s packaging materials
are not available, follow these instructions for top loading balances.
1. Remove the weighing platform cover, support buttons, weighing platform, floor plate and other devices installed in
the weighing chamber. Pack these pieces individually in
bubble wrap and tape the wrapping closed. Follow this same
procedure for AC adapters and power cords. Please note
that AC adapters and power cords are necessary to
adequately evaluate the problem.
2. Examine the device (refer to the operating instructions) and if necessary, re-install or tighten any shipping screws/retaining devices to prevent damage to the weighing mechanism during shipment.
3. If the floor plate is not removable, ensure it is securely in place and cannot come loose during shipment, even if the balance is inverted. Do NOT invert the balance to test the security of the floor plate.
4. Clean the device of any loose debris or potential contaminants to our testing facility.
5. Prepare and sign a Statement of Decontamination (form #0679). This form MUST be included in a separate packing list envelope on the outside of the box with the “Statement of Decontamination Form” statement clearly visible.
6. Using Scotch tape or “speed” tape, tape all the glass doors on
the device CLOSED. Be sure the tape is securely affixed and
will not come off during shipment. Please note that on some devices, the glass breeze break around the weighing chamber can actually be disassembled and packed separate prior to shipment. Refer to the manufacturer’s operating instructions.
If this is a feature of the device being return, disassemble the breeze break and pack it in its own packing material and box.
7. Use a large box that will provide a minimum of 3 inches of space around the device for loose-fill packing material.
8. Place a padding of foam or Styrofoam (at least 1” thick) at the bottom of the box.
9. Place the balance in a large plastic bag and seal the bag closed.
10. Please put the device on top of the foam padding or Styrofoam from step 8 above.
11. Ensure that there is at least three inches of clearance between the top of the balance and the top of the box.
12. Using generous amounts of anti-static loose-fill packing material, fill all the spaces around the balance. Shake the box to cause the material to settle and add additional loose fill as necessary.
13. Place the small box containing all the items from
step 1 above on top of the loose fill covering the balance. Add additional loose fill to completely cover all items within the box.
14. Double pack this box in another box that will again provide an
additional two inches of space around the inner box. Fill all
existing space between the inner and outer box with copious amounts of anti-static loose fill packing material.
15. Seal the box and include all the necessary documentation on the outside of the box. Don’t forget the Decontamination Form (form #0679) from step 5 above.
Repair Service Policies
Our Service Department is staffed Monday through Friday from
6:30 A.M. to 6:30 P.M., and Saturday from 8:00 A.M. to noon,
Central time. For those utilizing the conveniences of the internet,
we have an e-mail address dedicated to technical support.
Please contact RLWS at [email protected] for answers
to your technical questions and the status of repair products
during normal business hours.
Standard Repair Service Policy and Rates
We provide quality and timely repairs for the products we sell.
Flat rate repair is offered for selected models of indicators, printers,
and remote displays. Prior to returning a product for repair, our
Returns Department will work with you to determine some key
factors that will help RLWS better serve you. Please provide the
following via phone to extensions 5348 or an RMA form.
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An ISO 9001 Registered Company © 2015 Rice Lake Weighing Systems 01/15 Prices and specifications subject to change without notice. Visit ricelake.com for current prices.
Balance Repair Policy and Rates
We offer repair support on the following balance models:
—— All Rice Lake brand models
Once we receive the equipment and the RMA form, an estimate
will be prepared.
A minimum charge of one hour will apply.
Please note that the hourly service rate on all balances is
$125.00/hour. All balance repairs are covered by a 90-day
limited warranty on parts and workmanship performed and
noted under the scope of the specific repair. Balances must be
packaged to adequately protect them from damage in transit.
Please refer to “How to Prepare a Balance for Shipment”
available on our website and from our Returns Department.
Load Cell Evaluation Policy, Repairs and Rates
We support, service, repair and perform warranty evaluations on
all Rice Lake brand load cells. We also provide repair evaluation
for other manufacturers’ load cells through each manufacturer’s
established service policies.
Power Conditioning Policy
Rice Lake Weighing Systems recommends the installation
of AC and/or DC transient protection which has proven to
be effective in significantly reducing both the frequency and
degree of damage caused by AC and/or DC transient voltage
occurrences. Rice Lake Weighing Systems does not warrant
or guarantee any transient protection device against damage
or repair sold by it or any of its representatives or authorized
resellers. Rice Lake Weighing Systems does not warrant or
guarantee any scale-related or other electrical/electronic device
against damage or repair which is intended to be protected
by any transient protection device sold by it or any of its
representatives or authorized resellers. Any damage or repair
expense resulting from a transient strike or occurrence including
the transient device itself, as well as the components intended
to be protected, will not be at the expense of Rice Lake
Weighing Systems. No other warranty or guarantees—express
or implied—contrary to this written policy are supported or
acknowledged by Rice Lake Weighing Systems.
Field Service Rate Policy
For field service, we provide the services of highly-trained
professionals for the following rate: $1080.00 list per work day
(not to exceed eight work hours). Additional daily hours are
prorated at $200.00/hour.
An additional 50% charge is added for services performed on
Saturday and Sunday. The authorized reseller is responsible
for travel expenses between Rice Lake, Wisconsin and the
job location, regardless of the mode of transportation. Meals,
lodging, and shipment of special equipment to and from the
on-site location are billed to you at cost.
Test Weights
No returns will be accepted for items that are specifically
modified for the Customer’s requirements. Examples of such
modifications may include, but not necessarily limited to:
1. Weights that have been specifically built to the Customer’s
specifications.
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—— Customer number: Without a customer number we cannot
issue an RMA number.
—— Ship-to address: Your customer number will bring up the billto address. You must inform RLWS of the ship-to address if
it’s different than the bill-to address.
—— Original sales and invoice orders: Required on warranty
claims.
—— Freight type: Unless stated otherwise, we ship the device back
to you utilizing the same freight type in which we received it. If
Rice Lake is responsible for freight charges, the carrier will be
selected at the sole discretion of Rice Lake.
—— Definition of product and problem: Please provide as
much detail as possible regarding the type of product,
application and problem.
—— Purchase order number for flat rate repair: Once we receive
the equipment and the RMA, equipment for flat rate repair will
be processed immediately. Other equipment will be evaluated
and a minimum $45 evaluation charge will apply.
You may be asked about the possibility of a new replacement
product. It may be in your Customer’s best interest to explore
the option of purchasing a new product if the repair will exceed
50% of authorized reseller net price, since new products carry
full warranty benefits.
Please note that our hourly service rate on all current Rice Lake
products is $125.00/hour. There is a 120-day limited warranty
on parts and workmanship performed and noted under the
scope of the specific repair.
TABLE OF CONTENTS
Warranty and Limitation of Liability
2. Standard product specifically modified to the Customer’s
specifications.
3. Standard product engraved with serial numbers at the
customer’s request.
4. Laboratory procedure charges.
5. Laboratory documentation fees.
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Warranty and Limitation of Liability
TABLE OF CONTENTS
Exchange Board Policy
Exchange Procedures
Simply call Rice Lake Weighing Systems’ Service Department
and specify the exchange circuit board you require. We issue a
return authorization number for your return and immediately ship
you a reconditioned circuit board.
Upon receipt of your returned product, an inspection is made
to ensure that it can be rebuilt or repaired. If it meets the
inspection/analysis criteria for our exchange program, a credit
is immediately applied to your account. Credit is not issued
on any returned product that, upon inspection and analysis
by our Service Department, is determined to be unrepairable
or obsolete. Circuit boards that have been physically altered
or modified are not eligible for exchange. If your return does
not qualify under these guidelines, you are contacted and
disposition of your return is mutually agreed upon.
Discontinued products’ exchange boards may have
limited availability.
Circuit Board Inspection/Analysis
All incoming boards are subject to an inspection to determine if
they are eligible for our exchange program. A returned board is
considered eligible for the exchange board program provided it:
—— has all its traces intact.
—— does not contain corrosion, burn marks or lightning
damage.
—— has not been field-repaired using incorrect soldering or
service techniques.
—— has not been painted or coated with a foreign substance.
—— sense traces are cut, no core credit.
Upon passing inspection, a credit for your returned board is
immediately applied to your account.
Warranty
We offer a 120-day limited warranty on exchange circuit boards.
The replacement board exchange list price is 80% of the new
board list price. All level 1, 2, 3 and 4 authorized resellers receive
a 25% discount off of the board exchange list price.
Note: An $85.00 exchange board credit is given when
a usable board is returned.
REPAIR BOARD EXCHANGE EXAMPLE:
IQ plus® 355
Exchange Board List............................................. $332.00
LESS 25% Authorized Reseller Discount............... $249.00
Exchange Board Credit........................................... $85.00
Final Net Price....................................................... $164.00
COMPARE AND SAVE:
IQ plus® 355
New Board List...................................................... $425.00
LESS Max Discount............................................... $269.75
You Save............................................................... $105.75
EXCHANGE CIRCUIT BOARDS
Part #
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24
Model
Board Type
Exchange List Price
Authorized
Reseller Net
FINAL NET Price*
Indicators
99345
120 reconditioned, external connector........................ CPU............................ .......................$188.00....................$141.00.......................$100.00**
99346
120 reconditioned, internal connector......................... CPU............................ .........................188.00...................... 141.00.........................100.00**
64736
UMC222 reconditioned............................................... DISP/CPU................... .........................396.00...................... 297.00........................... 212.00
31436
IQ plus® 310A reconditioned....................................... DISP/CPU................... .........................516.00...................... 387.00........................... 302.00
31438
IQ 310A reconditioned................................................ P/S.............................. .........................300.00...................... 225.00........................... 140.00
68442
IQ plus® 355 reconditioned......................................... DISP/CPU................... .........................332.00...................... 249.00........................... 164.00
68439
IQ plus® 390 reconditioned......................................... DISP/CPU................... .........................356.00...................... 267.00........................... 182.00
23033
UMC555 reconditioned, RFI........................................ CPU............................ .........................396.00...................... 312.00........................... 227.00
85930
420 reconditioned....................................................... CPU............................ .........................376.00...................... 282.00........................... 197.00
94559
420 HE reconditioned................................................. CPU............................ .........................400.00...................... 300.00........................... 215.00
88811
IQ plus® 510 reconditioned......................................... CPU............................ .........................500.00...................... 375.00........................... 289.00
83132
520 reconditioned....................................................... CPU............................ .........................456.00...................... 342.00........................... 257.00
88810
IQ plus® 590 reconditioned......................................... CPU............................ .........................356.00...................... 267.00........................... 182.00
19278
UMC 600/IQ 700 reconditioned, RFI........................... CPU............................ .........................520.00...................... 390.00........................... 305.00
68440
IQ plus® 710 reconditioned, ver. 2.0............................ DISP/CPU................... .........................500.00...................... 375.00........................... 290.00
105923
720i™ reconditioned.................................................... CPU............................ .........................600.00...................... 450.00........................... 365.00
40645
IQ plus® 800/810 recond., single channel, SMT.......... CPU............................ .........................500.00...................... 375.00........................... 290.00
22775
IQ plus® 810 reconditioned......................................... P/S.............................. .........................488.00...................... 366.00........................... 281.00
101399
820i dual chn. reconditioned....................................... CPU............................ .........................796.00...................... 597.00........................... 512.00
97267
820i® signal chn. reconditioned................................... CPU............................ .........................680.00...................... 510.00........................... 425.00
83133
920i® reconditioned..................................................... CPU............................ .........................660.00...................... 495.00........................... 410.00
100345
320IS CPU board reconditioned................................. CPU............................ .........................396.00...................... 297.00........................... 212.00
114529
DWM IV motherboard reconditioned........................... CPU............................ .........................450.00...................... 175.00..............................N/A**
114530
DWM IV A/D board reconditioned............................... A/D............................. .........................270.00...................... 135.00..............................N/A**
114531
DWM IV display board reconditioned.......................... DISP............................ .........................190.00...................... 135.00..............................N/A**
Remote Displays
71629
F Series reconditioned................................................ CPU............................ .........................336.00...................... 252.00........................... 167.00
85932
LaserLight® reconditioned.......................................... CPU............................ .........................292.00...................... 219.00........................... 134.00
Bench Scales
36782
CW-80 reconditioned................................................. CPU............................ .........................408.00...................... 306.00........................... 221.00
71628
IQ plus® 2100 reconditioned...................................... CPU............................ .........................284.00...................... 213.00........................... 128.00
* After the $85.00 exchange board credit has been issued to your account. Board exchange list prices are subject to change without notice based on 80% ratio to new board pricing.
**The 80% exchange list price or the $85.00 exchange credit may not apply to these boards
An ISO 9001 Registered Company © 2015 Rice Lake Weighing Systems 01/15 Prices and specifications subject to change without notice. Visit ricelake.com for current prices.
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