VTech | SN6187 | User`s manual | VTech SN6187 User`s manual

VTech SN6187 User`s manual
CareLine™
Abridged user’s manual
www.vtechphones.com
+
Model: SN6187
This Abridged user’s manual provides you with
basic installation and operation instructions. A limited
set of features are described in abbreviated form.
Please refer to the online Complete user’s manual
for a full set of installation and operation instructions
at www.vtechphones.com.
Before using this VTech product, please read
Important safety instructions on pages 95-97 of
this manual.
®
The ENERGY STAR program
(www.energystar.gov) recognizes and
encourages the use of products that save
energy and help protect our environment.
We are proud to mark this product with the
®
ENERGY STAR label indicating it meets
the latest energy efficiency guidelines.
Compatible with
Hearing Aid T-Coil
T
TIA-1083
Telephones identified with this logo have
reduced noise and interference when
used with most T-coil equipped hearing
aids and cochlear implants. The TIA-1083
Compliant Logo is a trademark of the
Telecommunications Industry Association.
Used under license.
Register online to get an additional
3-month warranty!
Visit www.vtechphones.com.
Registration
Register your product online for enhanced
warranty support.
Product news
Learn about the latest VTech products.
Parts checklist
Your telephone package contains the following
items. Save your sales receipt and original
packaging in case it is necessary to ship your
telephone for warranty service.
Telephone base
Pendant
belt clip
Telephone
line cord
Cordless handset
Wall mount
bracket
Pendant with
lanyard
Battery compartment
cover
Pendant charger
and charger adapter
Battery
Telephone base
power adapter
Quick start guide
Abridged user’s manual
Quick start guide
Abridged user’s manual
Table of contents
Getting started...........1
Telephone base installation....1
Handset battery installation....2
Handset charger installation....3
Pendant charger installation....4
Pendant attachment............ 5
Battery backup.................... 7
Handset battery charging.... 8
Pendant battery charging.... 9
Tabletop to wall mount
installation...................... 10
Are you a new cable or
VoIP subscriber?............ 12
Did you subscribe to
voicemail service from
your telephone service
provider?........................ 13
Expand your telephone
system............................ 14
Add and register a handset....14
Add and register a pendant....16
Deregister devices............. 17
Telephone base layout...... 18
Pendant layout.................. 20
Handset layout.................. 22
Telephone settings....26
Using the menu................. 26
Speed dial for pendant...... 26
Store a speed dial entry.... 27
Edit a speed dial entry....... 27
Delete a speed dial entry.... 28
Ringer volume................... 29
Ringer tone........................ 29
Set date and time.............. 30
Voice Announce
caller ID.......................... 31
LCD language................... 32
Talking digit....................... 32
Voicemail number.............. 33
Clear voicemail
indicators........................ 33
Rename handset............... 34
Key tone............................ 34
Use caller ID to
automatically set date
and time.......................... 35
Home area code................ 35
Dial mode.......................... 36
Quiet mode........................ 37
Happy message................ 38
Voice command................. 38
Telephone operation....39
Make, answer and end
a call............................... 39
Speakerphone................... 40
Equalizer........................... 40
Table of contents
Audio Assist . ................... 41
Volume control.................. 42
Mute.................................. 42
Call waiting........................ 43
Temporary ringer
silencing......................... 43
Redial................................ 44
Temporary tone dialing...... 44
Check voicemail................ 44
Chain dialing...................... 45
Transfer a call.................... 46
Find handset/pendant........ 47
Multiple handset
use..........................48
Join a call in progress........ 48
Intercom............................ 49
Phonebook...............50
Add a phonebook entry..... 50
Review phonebook
entries............................. 50
Alphabetical search........... 51
Edit a phonebook entry..... 51
Delete a phonebook entry 51
Caller ID....................52
Missed call indicator.......... 52
Review the caller ID log..... 53
View dialing options........... 53
Save a caller ID log entry
to the phonebook............ 54
Reminder..................55
About the reminder............ 55
Add a reminder.................. 55
Review reminders.............. 56
Add and review reminders
remotely.......................... 56
Answering system
settings..................57
Answering system............. 57
Announcement.................. 58
Record your own
announcement................ 58
Answer on/off.................... 59
Call screening.................... 60
Number of rings................. 60
Remote access code......... 61
Message alert tone............ 62
Message recording time.... 62
Answering system
operation................63
Answering system and
voicemail........................ 63
Using the answering
system and voicemail
together.......................... 64
Table of contents
Message capacity.............. 65
Call screening.................... 65
Call intercept..................... 66
Temporarily turn off the
message alert tone......... 66
Message playback............. 67
Delete all old messages.... 69
Record, play and delete
memos............................ 70
Remote access.................. 71
Voice command.......73
About voice command....... 73
Use voice command.......... 73
Appendix..................77
Handset battery................. 77
Pendant battery................. 79
Troubleshooting................. 80
Important safety
instructions..................... 95
Precautions for users
of implanted cardiac
pacemakers.................... 98
Operating range................ 99
ECO mode......................... 99
Maintenance.................... 100
About cordless
telephones.................... 101
®
The RBRC seal.............. 102
Limited warranty.............. 104
FCC, ACTA and IC
regulations.................... 108
Technical specifications.... 113
Index.......................114
Getting started
Telephone base installation
Electrical outlet
not controlled by
a wall switch
Telephone
wall jack
Telephone base
power adapter
Plug the DSL filter
into the telephone
wall jack.
Power
cord jack
Telephone
line cord
Telephone
line jack
CAUTION:
If you subscribe to telephone service from a cable
company or a VoIP service provider, contact your cable/
VoIP service provider for more information.
Getting started
Handset battery installation
1. Plug the battery
connector securely
into the socket.
2. Place the battery with
the label THIS SIDE
UP facing up and the
wires inside the battery
compartment.
3. Slide the battery compartment cover towards the
center of the handset until it clicks into place.
Getting started
Handset charger installation
1. Install the charger
as below.
2. Place the handset in
the telephone base
to charge.
Electrical outlet
not controlled
by a wall switch
Handset charger
power adapter
IMPORTANT:
Check for a dial tone by pressing . If you hear a dial
tone, the installation is successful.
If you do not hear a dial tone:
• Make sure the installation procedures described
above are properly done.
• It may be a wiring problem. If you have changed
your telephone service to digital service from a cable
company or a VoIP service provider, the telephone
line may need to be rewired to allow all existing
telephone jacks to work. Contact your cable/VoIP
service provider for more information.
Getting started
Pendant charger installation
1. Install the pendant
charger as shown
below.
2. Switch on the
pendant.
Electrical outlet
not controlled
by a wall switch
Pendant charger
power adapter
3. Place the pendant in the pendant charger
to charge.
Getting started
Pendant attachment
Pendant lanyard:
The pendant lanyard is already attached to the
pendant. You can adjust the length of the lanyard
for comfortable wearing, or remove the necklace
when necessary.
Press down
the tabs on
both sides of
the lanyard clip
to remove the
necklace of the
lanyard.
Press down on the
push button slider
to adjust the length
of the lanyard for
comfortable wearing.
Necklace
Getting started
Pendant attachment
Pendant belt clip:
Remove the necklace of the pendant lanyard or the
whole pendant lanyard before you use the pendant
belt clip.
Push the pendant into the belt clip until it clicks
into place.
Getting started
Battery backup
When there is a power failure, all
handsets display Put HS on base
to power base. Put a charged
handset in the telephone base to
back up the telephone base power
for some basic phone operations
for a short period of time. During
this period, you cannot use the
answering system. If you have a
pendant, you cannot use its voice
command feature.
Put HS on base
to power base
Powering base...
Don’t pick up
When a handset is put in the telephone base, it
displays Powering base... Don’t pick up. At this
time, use other handsets for some basic phone
operations. You may use the handset which is put
in the telephone base for making or answering calls
via the handset speakerphone, but do not pick up
the handset while using it.
When the cordless handset you put in the base
does not have enough charge to back up the
telephone base power, the handset displays
Not enough batt to base power.
Getting started
Handset battery charging
Once you have installed the battery, the handset
indicates the battery status. If necessary, place
the handset in the telephone base to charge.
The battery is fully charged after 11 hours of
continuous charging.
Battery indicators Battery status
The screen is blank,
or displays Place
in charger and
flashes.
The battery has
no or very little
charge. The
handset cannot
be used.
The screen displays The battery has
Low battery and
enough charge
flashes.
to be used for a
short time.
The screen
The battery is
displays
charged.
HANDSET.
Action
Charge without
interruption
(about
30 minutes).
Charge without
interruption
(about
30 minutes).
To keep the
battery charged,
place it in the
telephone base
or handset
charger when
not in use.
Getting started
Pendant battery charging
The pendant status light indicates the battery status. If
necessary, place the pendant in the pendant charger
to charge. The battery is fully charged after 3 hours of
continuous charging.
Battery indicators
Battery status
The pendant status
The battery
light flashes red. You has very little
hear “Low battery”
charge.
when there is only
30 minutes talk time
left. You hear an alert
tone every minute.
The pendant status
light is solid red.
Action
Charge without
interruption.
The battery has Charge without
enough charge interruption.
to be used for a
short time.
If the pendant battery is completely depleted, it
may take a while before the pendant status light
flashes red when you put the pendant in the
pendant charger to charge.
Getting started
Tabletop to wall mount installation
1. Remove the telephone line
cord from the telephone
wall jack, and the telephone
base power adapter from the
electrical outlet (if necessary).
Remove both cords from the
slots (if necessary).
2. Align the upper slots at the
back of the telephone base
against the upper tabs
above the tabs B of the
wall mount bracket. Make
sure the lower slots of the
telephone base are also
aligned above the lower tabs
of the wall mount bracket.
3. Slide the telephone base
down until it clicks securely
in place.
10
B
B
B
B
Getting started
Tabletop to wall mount installation
4. Route the telephone line
cord through the hole on
the wall mount bracket
and plug it into the
telephone wall jack. Route
the power cord out of the
telephone base and plug
it into an electrical outlet not
controlled by a wall switch.
5. Align the holes on the wall
mount bracket with the
standard wall plate and
slide it down until it locks
securely in place. Bundle
the telephone line cord and
power adapter cord neatly
with twist ties.
11
Getting started
Are you a new cable or VoIP subscriber?
If your answer is yes, the existing telephone jacks
in your home may no longer work. Your cable/
VoIP service provider uses a different connection,
separate from your old traditional telephone service,
to connect the modem/router/terminal adapter
installed in your home.
To allow all existing telephone jacks to work, contact
your telephone service provider for solutions, such
as rewiring services (fees may apply).
If your answer is no, your existing telephone jacks
will continue to work as normal.
OLD
Conventional
telephone line jack
Main
landline
NEW
Cable or
Internet
Modem/Router/
Terminal adapter
12
Getting started
Did you subscribe to voicemail service
from your telephone service provider?
Your telephone has a built-in answering system
and supports voicemail feature offered by your
telephone service provider (subscription is required,
and fees may apply). Refer to Answering system
and voicemail on page 63 for more information.
To use the built-in answering system:
Refer to this Abridged user’s manual on how
to record your outgoing announcement, retrieve
messages and other related operations. You may
also view the online Complete user’s manual at
www.vtechphones.com for complete instructions.
To use the voicemail:
To retrieve your voicemail messages, you typically
dial an access number provided by your telephone
service provider, and then enter a security code.
Contact your telephone service provider for
instructions on how to configure the voicemail
settings and listen to messages.
13
Getting started
Expand your telephone system
The handsets/pendant in the product package are
already registered. The telephone base can support
up to 12 handsets/pendants. Each device must be
registered to the telephone base before use.
You can add new handsets (SN6107, purchased
separately) and new pendants (SN6166/SN6167,
purchased separately) to your telephone base.
Additional handsets are assigned numbers in the
sequential order.
Add and register a handset
When first purchased, each expansion handset
shows To register HS, see manual. The new
handset should be charged without interruption
for at least 30 minutes before registering it to the
telephone base.
Make sure the handset is out of the telephone base
or the handset charger. Make sure the handset
shows To register HS, see manual before you
begin registration.
14
Getting started
Add and register a handset
To register a handset:
• Put the handset in the telephone base. The base
IN USE light turns solid red. The handset shows
Registering... Please wait. Then HANDSET X
Registered appears on the cordless handset.
The handset beeps and is now registered with
the telephone base. It takes up to 60 seconds to
complete registration.
If registration fails, the handset displays
Registration failed and you hear an error tone.
Retry the step above.
15
Getting started
Add and register a pendant
When first purchased, charge the pendant in the
pendant charger. You hear three beeps every
10 seconds when the pendant is not registered.
The new pendant should be charged without
interruption for at least 30 minutes before
registering it to the telephone base.
Make sure the pendant is out of the pendant
charger and turned on.
To register a pendant:
1. Press and hold /FIND HANDSET
at the side of the telephone
base until the IN USE light turns
solid red.
2. Put the pendant in the pendant
charger. The pendant
status light flashes red
and green to indicate the
registration is in progress.
The pendant beeps. Then
it is registered with the
telephone base. It takes up
to 60 seconds to complete
registration.
If registration fails, you hear an error tone. Start
again from Step 1 above.
16
Getting started
Deregister devices
If you want to replace a device, or reassign the
designated handset number of a registered
handset, you must deregister all devices that are
registered to the telephone base. Then register
each device individually.
To make deregistration easier, read all of the
instructions on this page before you begin.
To deregister all devices:
1. Press and hold /FIND HANDSET at the side
of the telephone base for about 10 seconds
until the telephone base IN USE light turns
solid red and then flashes red, then release
/FIND HANDSET.
2. Immediately press /FIND HANDSET.
3. All handsets show To register HS, see
manual. The deregistration process takes
about 10 seconds to complete.
To register the handset(s) or pendant(s) to the
telephone base again, follow the registration
instructions on pages 15 and 16.
You cannot deregister all devices if any
system device is in use.
17
Getting started
Telephone base layout
/ANS ON/OFF
• Turn the built-in answering
system on or off.
• On when the answering system
is turned on.
Incoming call light
• Flashes when there is an
incoming call.
Audio Assist
• Enhance the clarity and
loudness of the caller’s voice
during message playback.
/FIND HANDSET
• Page all handsets and
pendants when idle.
/VOL and /VOL
• Adjust the listening volume
during message playback.
• Adjust the base ringer volume
while idle.
Message window
• Show the number of messages,
and other information of the
answering system or telephone
base.
18
Getting started
Telephone base layout
/REPEAT
• Press once to repeat the playing
message.
• Press twice to play the previous
message.
X/DELETE
• Delete the playing message.
/SKIP
• Skip to the next message during
message playback.
/PLAY/STOP
• Start or stop message playback.
IN USE light
• On when the phone is in use
or the answering system is
answering an incoming call.
• On when a device is being
registered.
• Flashes when devices are being
deregistered.
• Flashes when another
telephone on the same line
is in use.
SLOW
• Slow down the message
playback.
19
Getting started
Pendant layout
• Answer or end a call.
Pendant status light
• Stays solid red when the pendant
is charging in the pendant charger.
• Flashes red when the pendant has
low battery.
• Stays solid green when the
pendant is fully charged and placed
in the pendant charger.
• Flashes red and green when the
base is paging the pendant.
• Flashes quickly in red and green
during pendant registration.
• Flashes orange three times when
the pendant is just switched on and
not registered.
Pendant light (ring around )
• On steady when the pendant is
in use.
• Flashes quickly when there is an
incoming call.
• Flashes twice every three seconds
when any other telephone system
device is in use.
20
Getting started
Pendant layout
1
• Call speed dial 1.
VOL- and VOL+
• Adjust the listening volume during a
call or message playback.
• Adjust the pendant ringer volume
while in idle mode.
2
• Call speed dial 2.
ON and OFF switch
• Switch to turn the pendant on
or off.
VOICE
• Press to use the voice command
feature.
21
Getting started
Handset layout
CHARGE light
• On when the handset is charging.
Incoming call light
• Flashes when there is an incoming
call, or the base is paging the
handset.
REDIAL/PAUSE
• Press repeatedly to view the last
10 numbers dialed.
• Press and hold to insert a dialing
pause while dialing or entering
numbers.
MENU/SELECT
• Show the menu.
• Select an item or save an entry or
setting while in a menu.
CID/
• Review the caller ID log when idle.
• Scroll down while in menus or lists.
• Move the cursor to the left while
entering names or numbers.
AUDIO ASSIST
• Enhance the clarity and loudness
of the caller’s voice during a call.
22
Getting started
Handset layout
/FLASH
• Make or answer a call.
• Answer an incoming call when
you receive a call waiting alert
during a call.
VOL- and VOL+
• Adjust the listening volume during
a call or message playback.
• Adjust the handset ringer volume
while idle.
/
• Review the phonebook when idle.
• Scroll up while in menus or lists.
• Move the cursor to the right while
entering names or numbers.
1
• Press repeatedly to add or remove
1 in front of the telephone number
before dialing or saving it in the
phonebook while reviewing a
caller ID log entry.
• Press and hold to set or dial your
voicemail number.
23
Getting started
Handset layout
•
•
•
•
•
/CANCEL
Hang up during a call.
Cancel an operation, or back up to
the previous menu while in a menu.
Press and hold to return to idle
mode while in a menu.
Silence the handset ringer
temporarily while the phone is ringing.
Press and hold to erase the missed
call indicator when idle.
Dialing keys
• Enter numbers or characters.
• Answer an incoming call.
QUIET#
• Press repeatedly to display other
dialing options when reviewing a
caller ID log entry.
• Press and hold to set and turn on
the quiet mode, or turn it off.
• Silence the handset ringer
temporarily while the phone is
ringing.
24
Getting started
Handset layout
• Switch to tone dialing during a call
if you have pulse service.
• Switch between upper case
and lower case while entering
characters.
MUTE/DELETE
• Mute the microphone during a call.
• Silence the handset ringer
temporarily while the phone is
ringing.
• Delete an individual entry while
reviewing the redial list, phonebook,
caller ID or reminder.
• Delete a character or digit while
entering names or numbers.
• Delete the playing message or
announcement.
• Make or answer a call.
• Switch between the handset
speakerphone and the handset
earpiece during a call.
25
Telephone settings
Using the menu
You can use the menu of a
cordless handset to change
the telephone settings.
1. Press MENU when idle.
2. Press or until the
screen displays the
desired feature menu.
3. Press SELECT to enter that menu.
• To return to the previous menu, press CANCEL.
• To return to idle mode, press and hold CANCEL.
Speed dial for pendant
There are two speed dial keys, 1 and 2, on
the pendant.
Use a handset to store two contacts that you may
need to call them more often or right away.
The handset displays To set pendant, see manual
when it is initially powered up. Press CANCEL
and follow the steps on page 27 to set speed dial
entries.
26
Telephone settings
Store a speed dial entry
1. Press MENU when
����������
idle�.
Set date/time
2. Scroll to Pendant,
>Pendant
then press SELECT.
3. Scroll to Memory 1 or
Memory 2, then press SELECT.
MEMORY 1 NUMBER
4. Enter a number, then
_
press SELECT.
5. Enter a name, then
press SELECT.
Edit a speed dial entry
MEMORY 1 NAME
_
1. Press MENU when
����������
idle�.
2. Scroll to Pendant, then press
SELECT.
3. Scroll to Memory 1 or Memory 2, then
press SELECT.
4. Edit the number, then press SELECT.
5. Edit the name, then press SELECT.
27
Telephone settings
Delete a speed dial entry
1. Press MENU when
����������
idle�.
2. Scroll to Pendant, then press SELECT.
3. Scroll to Memory 1 or Memory 2, then
press SELECT.
4. Press SELECT to confirm.
28
Telephone settings
Ringer volume
Telephone base ringer volume:
• Press /VOL or /VOL when idle.
Handset ringer volume:
• Press VOL+ or VOL- when idle.
Pendant ringer volume:
• Press VOL+ or VOL- when idle.
Ringer tone
Handset ringer tone:
1.
2.
3.
4.
Press MENU when idle.
Scroll to Ringers, then press SELECT.
Scroll to Ringer tone, then press SELECT.
Scroll to sample each ringer tone, then
press SELECT.
Pendant ringer tone:
1.
2.
3.
4.
Press MENU when idle.
Scroll to Pendant, then press SELECT.
Scroll to Pendant ringer, then press SELECT.
Scroll to sample each ringer tone, then
press SELECT.
29
Telephone settings
Set date and time
The answering system announces the date and time
of each message prior to playing it. Before using the
answering system or reminder, set the date and time
as follows. If you subscribe to caller ID service, the
day, month and time are set automatically with each
incoming call. Make sure the settings are correct so
that the reminder feature and the answering system
work properly.
1. Press MENU when idle.
2. Scroll to Set date/time, then press SELECT.
3. Enter the month, date and year, then
press SELECT.
4. Enter the hour and minute, then scroll to select
AM or PM.
5. Press SELECT.
30
Telephone settings
Voice Announce caller ID
The voice announce caller ID feature lets you know
who’s calling without having to look at the display.
1. Press MENU when idle.
2. Scroll to Annc Caller ID, then press SELECT.
3. Scroll to the desired option, then press SELECT.
• Set all On/Off - Change the setting for
all devices.
• Local handset - Change the setting for that
handset only.
• Base - Change the setting for the telephone
base only.
• Pendant - Change the setting for the
pendant only.
4. Scroll to On or Off, then press SELECT.
Voice Announce is a registered trademark of ClassCo Inc.
31
Telephone settings
LCD language
You can select a language (English, French or
Spanish) to be used in all screen displays.
1.
2.
3.
4.
Press MENU when idle.
Scroll to Settings, then press SELECT.
Press SELECT to select LCD language.
Scroll to select English, Français or Español,
then press SELECT twice.
Talking digit
You can select the volume or turn off the audible
spoken tone when you press the dialing key while
predialing.
1.
2.
3.
4.
Press MENU when idle.
Scroll to Settings, then press SELECT.
Scroll to Talking Digit, then press SELECT.
Scroll to sample each volume level, then
press SELECT.
32
Telephone settings
Voicemail number
Save your voicemail number to 1 for quick
access. The voicemail number is shared by all
handsets. Press and hold 1 to retrieve voicemail
from your service provider.
1. Press and hold 1 when idle.
2. Enter the voicemail access number provided by
your telephone service provider (up to 30 digits)
when prompted.
3. Press SELECT.
Clear voicemail indicators
Use this feature when the telephone indicates that
there is new voicemail but there are none. This
feature only turns off the indicators, New voicemail
and . It does not delete your voicemail messages.
As long as you have new voicemail messages, your
telephone service provider continues to send the
signal to turn on the indicators.
1.
2.
3.
4.
Press MENU when idle.
Scroll to Settings, then press SELECT.
Scroll to Clr voicemail, then press SELECT.
Press SELECT.
33
Telephone settings
Rename handset
You can create a name for each system handset.
1.
2.
3.
4.
Press MENU when idle.
Scroll to Settings, then press SELECT.
Scroll to Rename handset, then press SELECT.
Enter the desired name, then press SELECT.
Key tone
The handset is set to beep with each key press.
You can set the key tone volume or turn the key
tone off for each handset.
1.
2.
3.
4.
Press MENU when idle.
Scroll to Settings, then press SELECT.
Scroll to Key tone, then press SELECT.
Scroll to sample each volume level, then
press SELECT.
34
Telephone settings
Use caller ID to automatically set date
and time
If you subscribe to caller ID service, the day,
month and time are set automatically with each
incoming call. Follow the steps below to turn the
CID time sync feature on or off. The default setting
is On.
1.
2.
3.
4.
Press MENU when idle.
Scroll to Settings, then press SELECT.
Scroll to CID time sync, then press SELECT.
Scroll to On or Off, then press SELECT.
Home area code
If you dial your local calls using only seven digits
(area code not required), you can program your
home area code so that when you receive a call
within your local area, the telephone number is
automatically stored without the area code in the
caller ID log.
1.
2.
3.
4.
Press MENU when idle.
Scroll to Settings, then press SELECT.
Scroll to Home area code, then press SELECT.
Enter a three-digit home area code, then
press SELECT.
35
Telephone settings
Dial mode
The dial mode is preset to touch-tone dialing. If
you have pulse (rotary) service, you must change
the dial mode to pulse dialing before using the
telephone to make a call.
1.
2.
3.
4.
Press MENU when idle.
Scroll to Settings, then press SELECT.
Scroll to Dial mode, then press SELECT.
Scroll to select Touch-tone or Pulse, then
press SELECT.
36
Telephone settings
Quiet mode
You can turn on the quiet mode for a period of time
(1-12 hours). During this period, all tones (except
paging tone) and call screening are muted.
When you turn on the quiet mode, the answering
system turns on automatically. When the quiet
mode duration expires, the answering system
remains on.
To set and turn the quiet mode on:
1. Press and hold QUIET# on the cordless handset
when idle. The handset shows Quiet: _ _ hours
(1-12 hours).
2. Enter the desired duration (1-12), then
press SELECT.
To turn the quiet mode off:
• While the quiet mode is on, press and hold QUIET#.
37
Telephone settings
Happy message
Happy messages are pendant greeting messages.
For example, the pendant will say “Good morning”
when you pick it out of the pendant charger in the
morning. The default setting is On.
1.
2.
3.
4.
Press MENU when idle.
Scroll to Pendant, then press SELECT.
Scroll to Happy message, then press SELECT.
Scroll to On or Off, then press SELECT.
Voice command
You can turn the pendant voice command feature
on or off (see pages 73-76).
1.
2.
3.
4.
Press MENU when idle.
Scroll to Pendant, then press SELECT.
Scroll to Voice command, then press SELECT.
Scroll to On or Off, then press SELECT.
38
Telephone operation
Make, answer and end a call
To make a call on a handset:
1. Press or .
2. When you hear a dial tone, dial the number.
To answer a call on a handset:
• Press
,
or any dialing key.
To end a call on a handset:
• Press OFF or place the handset in the
handset charger.
To make a call on a pendant:
• Press 1 or 2 to dial the corresponding
speed dial number.
-OR• Use the voice command feature to dial (see
page 73).
To answer a call on a pendant:
• Press
.
To end a call on a pendant:
• Press or place the pendant in the
pendant charger.
39
Telephone operation
Speakerphone
• When the handset is on a call, press to switch
between the handset speakerphone and the
handset earpiece.
Equalizer
The equalizer enables you to change the quality
of the audio for both handset earpiece and
speakerphone to best suit your hearing. The default
setting is Natural.
1. Press MENU during a call.
2. Press SELECT to choose Equalizer.
3. Scroll to Natural, Treble 1, Treble 2 or Bass,
then press SELECT.
40
Telephone operation
Audio Assist
Use the audio assist feature to enhance the clarity
and loudness of the voice on the cordless handset
earpiece or the telephone base speakerphone.
To turn on Audio Assist on the handset:
• While you are on a call using the handset
earpiece, press AUDIO ASSIST on the handset.
• Press AUDIO ASSIST again to turn off.
To turn on Audio Assist on the
telephone base:
• During message playback, press Audio Assist
on the telephone base.
• Press Audio Assist again to turn off.
Audio Assist is a registered trademark of Advanced American
Telephones.
41
Telephone operation
Volume control
To adjust the listening volume on a handset:
• During a call, press VOL- or VOL+.
To adjust the listening volume on a pendant:
• During a call, press VOL- or VOL+.
Mute
The mute function allows you to hear the other party
but the other party cannot hear you.
• During a call, press MUTE.
• Press MUTE again to resume the conversation.
42
Telephone operation
Call waiting
If you subscribe to call waiting service from your
telephone service provider, you hear an alert
tone when there is an incoming call while you are
already on another call.
• Press FLASH to put your current call on hold
and take the new call.
• Press FLASH to switch back and forth
between calls.
Temporary ringer silencing
When the telephone is ringing, you can temporarily
silence the ringer of the telephone base, handset
or pendant without disconnecting the call. The next
call rings normally at the preset volume.
To silence the ringer temporary on a handset:
• Press MUTE, CANCEL or QUIET.
To silence the ringer temporary at the
telephone base:
• Press /VOL.
To silence the ringer temporary on a pendant:
• Press VOL-.
43
Telephone operation
Redial
The last 10 telephone numbers �����������������
dialed�����������
(up to 30
digits) are stored in the system memory.
1. Press REDIAL when idle.
2. Press , or REDIAL repeatedly to browse.
3. When the desired entry displays, press or
to dial.
Temporary tone dialing
If you have pulse (rotary) service only, you can
switch from pulse to touch-tone dialing temporarily
during a call. This is useful if you need to send
touch-tone signals to access your telephone
banking or long distance services.
1. During a call, press
.
2. Enter the number you wish to dial. The telephone
sends touch-tone signals. It automatically returns
to pulse dialing mode after you end the call.
Check voicemail
• Press and hold 1 on the cordless handset to dial
your voicemail number.
44
Telephone operation
Chain dialing
Use this feature on the cordless handsets to initiate
a dialing sequence from numbers stored in the
phonebook, caller ID log or redial list while you are
on a call.
To access a number from the phonebook
while on a call:
1. Press MENU.
2. Scroll to Phonebook, then press SELECT.
3. Scroll to the desired entry, then press SELECT.
To access a number from the caller ID log
while on a call:
1. Press MENU.
2. Scroll to Caller ID log, then press SELECT.
3. Scroll to the desired entry, then press SELECT.
To access a number from the redial list
while on a call:
1. Press REDIAL to enter the redial list.
2. Press , or REDIAL repeatedly to browse to
the desired entry.
3. Press SELECT.
45
Telephone operation
Transfer a call
While on an outside call, you can transfer the call
from a cordless handset to another system device.
To transfer a call from a handset:
1. During a call, press MENU. Scroll to Transfer,
then press SELECT.
• If you have three or more handsets/
pendants, scroll to the desired device and
then press SELECT.
The outside call is put on hold and the handset
shows Transferring call.../Transferring call
to all... The destination device rings.
2. To answer the call on the destination handset,
press , or any dialing key.
-ORTo answer the call on the pendant, press .
46
Telephone operation
Find handset/pendant
This feature helps you find misplaced handset
and pendant.
To start the paging tone:
• Press /FIND HANDSET on the
right side of the telephone base.
The idle handset and pendant
ring and the handset displays
** Paging **.
To stop the paging tone:
• Press , or any dialing key on the handset,
or return the handset to the telephone base.
-OR• Press on the pendant.
-OR• Press /FIND HANDSET on the telephone base.
Press MUTE to mute the ringer of other
handsets or press VOL- to mute the ringer of
the pendant until you find the missing handset
or pendant.
47
Multiple handset use
Join a call in progress
Another handset or pendant can join an outside
call. You can share an outside call with up to four
handsets/pendants at the same time.
To join a call on a handset:
• Press or to join the call.
• Press OFF or place the handset in the telephone
base or handset charger to exit the call.
To join a call on a pendant:
• Press
to join the call.
• Press
or place the pendant in the pendant
charger to exit the call.
48
Multiple handset use
Intercom
Use the intercom feature for conversations between
two system devices.
To initiate an intercom call with a handset:
1. Press MENU, then scroll to Intercom, then
press SELECT. Scroll to the desired device and
press SELECT. Your
�������������
handset shows Calling
other handset/Calling HANDSET X/Calling all
pendants/Calling all devices.
The destination device rings. The destination
handset shows HANDSET X is calling.
2. To answer the intercom call on the destination
handset, press , or any dialing key.
-ORTo answer the intercom call on a pendant, press .
3. To end the intercom call on either handset, one
party presses OFF, or places the handset back
in the telephone base or handset charger.
-ORTo end the intercom call on the pendant,
press
or place the pendant back in the
pendant charger.
49
Phonebook
The phonebook stores up to 50 entries, which are
shared by all handsets.
Add a phonebook entry
Press MENU when idle.
Scroll to Phonebook, then press SELECT.
Scroll to Add contact, then press SELECT.
Enter a number.
-ORCopy a number from the redial list by pressing
REDIAL then or , or pressing REDIAL
repeatedly to find the desired number. Press
SELECT to copy the number.
5. Press SELECT.
6. Enter a name, then press SELECT.
1.
2.
3.
4.
Review phonebook entries
Phonebook entries appear alphabetically.
1. Press when idle to show the first entry in the
phonebook.
2. Press or to browse through the entries.
50
Phonebook
Alphabetical search
1. Press when idle to show the first entry in
the phonebook.
2. Use the dialing keys to enter the letter associated
with the name. For example, if you have the
entries named Jennifer, Jessie, Kevin and Linda
in your phonebook, press 5 (JKL) once to see
Jennifer (when Jennifer displays, press to see
Jessie), twice to see Kevin, or three times to see
Linda. If necessary, press or to browse.
Edit a phonebook entry
1. Search for the desired entry in the phonebook
(see Review phonebook entries on page 50 or
Alphabetical search above). Press SELECT.
2. Edit the number, then press SELECT.
3. Edit the name, then press SELECT.
Delete a phonebook entry
• To delete the displayed phonebook entry, press
DELETE. Then press SELECT. You cannot
retrieve a deleted entry.
51
Caller ID
The caller ID log stores up to 50 entries, which are
shared by all system handsets.
Missed call indicator
When there are calls that have not been reviewed
in the caller ID log, the handsets display
XX Missed calls. When you have reviewed all the
missed calls, the missed call indicator goes away.
Each time you review a caller ID log entry marked
NEW on the cordless handset, the number of
missed calls decreases by one.
If you do not want to review the missed calls one
by one, press and hold CANCEL when the handset
is not in use to clear the missed call indicator. All
the entries are then considered old and kept in the
caller ID log.
52
Caller ID
Review the caller ID log
Review the caller ID log to find out who called, to
return the call, or to copy the caller’s name and
number into your phonebook.
To review the caller ID log with a handset:
1. Press CID when idle.
2. Press or to browse.
To review the caller ID log with a pendant:
• Use the voice command feature (see page 76).
View dialing options
While reviewing the caller ID log, press QUIET#
repeatedly to display different dialing options for
local and long distance numbers before dialing or
saving the telephone number in the phonebook.
Press 1 repeatedly if you need to add or remove
1 in front of the telephone number before dialing or
saving it in the phonebook.
When the number is displayed in the correct format
for dialing, press or on a handset to dial.
53
Caller ID
Save a caller ID log entry to the
phonebook
1. Search for the desired caller ID log entry (see
Review the caller ID log on page 53).
2. Press SELECT to choose an entry.
3. Edit the number, then press SELECT.
4. Edit the name, then press SELECT.
54
Reminder
About the reminder
The reminder feature helps remind you of important
events. You can set the reminder to remind you only
once, or in daily, weekly or monthly bases. Once you
set the reminder, the system will alarm you at the
alarm time and every 15 minutes after the alarm time
for three more times.
Add a reminder
Each reminder can be up to four minutes in length.
The total storage capacity for the announcement,
messages, memos and reminders is approximately
14 minutes.
Press MENU when idle.
Scroll to Reminder, then press SELECT.
Scroll to Set reminder, then press SELECT.
Enter the month, date and year, then press SELECT.
Enter the hour and minute, then scroll to select
AM or PM, then press SELECT.
6. The system announces, “Record after the tone.
Press 5 when you are done.” After the tone,
speak towards the microphone.
7. Press 5 when done.
8. Scroll to the desired frequency, then press SELECT.
1.
2.
3.
4.
5.
55
Reminder
Review reminders
When playback begins, the total number of
reminders is announced. Before each reminder,
you hear the day and time of the reminder. After the
last reminder, the screen displays End of reminder
and you hear, “End of reminder.”
To play reminders with a handset:
1. Press MENU when idle.
2. Scroll to Reminder, then press SELECT.
3. Press SELECT to select Review. The reminders
play automatically.
To play reminders with a pendant:
• Use the voice command feature (see page 74).
Add and review reminders remotely
You can also add or review reminders remotely from
any touch-tone telephone. See Remote access on
page 71 for more information.
56
Answering system settings
Answering system
Use the answering system menu of a cordless
handset to turn on or off the answering system
or message alert tone, set up the announcement
message, activate the call screening, or change the
number of rings, remote access code and message
recording time.
You can also turn on or off the answering system
on the telephone base.
57
Answering system settings
Announcement
The telephone is preset with a greeting that
answers calls with, “Hello. Please leave a
message after the tone.” You can use this preset
announcement, or replace it with your own.
Record your own announcement
You can record an announcement up to 90 seconds,
but any announcement shorter than two seconds will
not be recorded.
To record an announcement with a handset:
Press MENU when idle.
Scroll to Answering sys, then press SELECT.
Press SELECT again to select Announcement.
Press SELECT again to select Record annc.
The system announces, “Record after the tone.
Press 5 when you are done.” After the tone,
speak towards the microphone.
5. Press 5 when done.
1.
2.
3.
4.
58
Answering system settings
Answer on/off
The answering system must be turned on to answer
and record messages.
When the answering system is turned on, the
/ANS ON/OFF light on the telephone base turns
on and ANS ON displays on the cordless handset.
To turn the answering system on or off with
a handset:
1.
2.
3.
4.
Press MENU when idle.
Scroll to Answering sys, then press SELECT.
Scroll to Answer ON/OFF, then press SELECT.
Scroll to On or Off, then press SELECT.
To turn the answering system on or off at
the telephone base:
• Press /ANS ON/OFF.
59
Answering system settings
Call screening
Use this feature to choose whether incoming
messages can be heard over the cordless
handset and the telephone base while they are
being recorded.
1.
2.
3.
4.
5.
Press MENU when idle.
Scroll to Answering sys, then press SELECT.
Scroll to Ans sys setup, then press SELECT.
Press SELECT again to select Call screening.
Scroll to On or Off, then press SELECT.
Number of rings
You can choose two, three, four, five or six rings,
or toll saver. With toll saver selected, the answering
system answers after two rings if you have new
messages, or after four rings when there are no
new messages. This enables you to check for new
messages and avoid paying long distance charges
when calling from out of your local area.
1.
2.
3.
4.
5.
Press MENU when idle.
Scroll to Answering sys, then press SELECT.
Scroll to Ans sys setup, then press SELECT.
Scroll to # of rings, then press SELECT.
Scroll to select 6, 5, 4, 3, 2 or Toll saver, then
press SELECT.
60
Answering system settings
Remote access code
A two-digit security code is required to access the
answering system remotely from any touch-tone
telephone. The preset code is 19. You can set the
code from 00 to 99.
1.
2.
3.
4.
5.
Press MENU when idle.
Scroll to Answering sys, then press SELECT.
Scroll to Ans sys setup, then press SELECT.
Scroll to Remote code, then press SELECT.
Enter a two-digit number, then press SELECT.
61
Answering system settings
Message alert tone
When the message alert tone is set to On, and
there is at least one new message, the telephone
base beeps every 10 seconds. The message alert
tone is preset to Off.
There is no audible alert at the handset.
1.
2.
3.
4.
5.
Press MENU when idle.
Scroll to Answering sys, then press SELECT.
Scroll to Ans sys setup, then press SELECT.
Scroll to Msg alert tone, then press SELECT.
Scroll to On or Off, then press SELECT.
Message recording time
You can set the recording time allowed for incoming
messages. The message length is three minutes
by default.
1.
2.
3.
4.
5.
Press MENU when idle.
Scroll to Answering sys, then press SELECT.
Scroll to Ans sys setup, then press SELECT.
Scroll to Recording time, then press SELECT.
Scroll to 3 minutes, 2 minutes or 1 minute,
then press SELECT.
62
Answering system operation
Answering system and voicemail
Your telephone has separate indicators for two
different types of voice messages: those left on
its built-in digital answering system and those left
with your telephone service provider’s voicemail
(fees may apply). Your telephone’s built-in digital
answering system messages and voicemail
messages are separate. Each alerts you to new
messages differently.
• If XX New messages and
display on the
cordless handsets, there are new messages
in the built-in answering system. To listen to
the messages recorded on your digital
answering system, press
/PLAY/STOP on
the telephone base.
• If and New voicemail display on the cordless
handset, your telephone service provider is
indicating that it has new voicemail for you.
To listen to your voicemail, press and hold 1
on your handset. See Voicemail number on
page 33 to set your voicemail number.
Some telephone service providers bundle or
combine multiple services like voicemail and call
waiting, so you may not be aware that you have
voicemail. To check what services you have and
how to access them, contact your telephone
service provider.
63
Answering system operation
To use your voicemail service rather than your
answering system, turn off your answering system.
To use your answering system rather than your
voicemail service, contact your telephone service
provider to deactivate your voicemail service.
Using the answering system and
voicemail together
You can also use your telephone answering system
and voicemail together by setting your built-in
answering system to answer before voicemail
answers as described below. To learn how to
program your voicemail settings, contact your
telephone service provider. Then, if you are on a
call, or if the answering system is busy recording a
message and you receive another call, the second
caller can leave a voicemail message.
Set your answering system to answer calls at
least two rings earlier than your voicemail is set to
answer. For example, if your voicemail answers after
six rings, set your answering system to answer after
four rings. Some voicemail providers may program
the delay before answering calls in seconds instead
of rings. In this case, allow six seconds per ring
when determining the appropriate setting.
64
Answering system operation
Message capacity
The answering system can record and store up to
99 messages. Each message can be up to three
minutes in length. The total storage capacity for the
announcement, messages, memos and reminders
is approximately 14 minutes. The actual recording
time depends on individual message characteristics.
Messages remain available for replay until you
delete them.
Call screening
To screen a call at the telephone base:
If the answering system and call screening are
on, the announcement and the incoming message
broadcast at the telephone base while the call is
answered by the answering system.
Options while a message is being recorded:
• Press q/VOL or p/VOL to adjust the
listening volume.
• Press
/STOP to temporarily turn off
the feature.
65
Answering system operation
To screen a call at a handset:
If the answering system and call screening are
on, press SELECT. The announcement and the
incoming message broadcast at the handset while
the call is answered by the answering system.
Options while a message is being recorded:
• Press VOL+ or VOL- to adjust the listening
volume.
• Press OFF to temporarily turn off the feature.
• Press SELECT to temporarily turn on the feature
if it is set to off.
• Press to switch between the speakerphone and
the handset earpiece.
Call intercept
If you want to talk to the caller whose message is
being recorded, press on a cordless handset.
Temporarily turn off the message
alert tone
If the message alert tone is turned on, the telephone
base beeps every 10 seconds when there are new
messages. Pressing any telephone base key (except
/FIND HANDSET) temporarily silences the message
alert tone.
The message alert tone resumes when you receive
a new message.
66
Answering system operation
Message playback
To play messages on a handset:
1. Press MENU when idle.
2. Press SELECT to select Play messages.
3. If you have only new or old messages, the
messages play automatically.
-ORIf you have both new and old messages, scroll
to Play new msgs or Play old msgs, then
press SELECT.
Options during playback:
• Press VOL+ or VOL- to adjust the message
playback volume.
• Press 6 to skip to the next message.
• Press 4 to repeat the message. Press 4 twice to
hear the previous message.
• Press DELETE to delete the playing message.
• Press to switch between the speakerphone
and the handset earpiece.
• Press
to call back the caller. The screen
displays Call back? Press SELECT to confirm or
press OFF to cancel.
• Press SELECT to pause the playback and view
the caller’s information. Then you can press or
to call back.
67
Answering system operation
To play messages at the telephone base:
1. Press
/PLAY when idle.
2. If you have only new or old messages, the
messages play automatically.
-ORIf you have both new and old messages, the new
messages play automatically.
Options during playback:
• Press q/VOL or p/VOL to adjust the message
playback volume.
• Press /SKIP to skip to the next message.
• Press /REPEAT to repeat the playing message.
Press /REPEAT twice to hear the previous
message.
• Press X/DELETE to delete the playing message.
• Press
/STOP to stop the playback.
• Press SLOW to reduce the playback speed.
• Press Audio Assist to increase the playback clarity.
To play messages at a pendant:
• Use the voice command feature (see page 75).
68
Answering system operation
Delete all old messages
You can only delete old (reviewed) messages. You
cannot delete new messages until you review them.
You cannot retrieve deleted messages.
To delete all old messages with a handset:
1.
2.
3.
4.
Press MENU when idle.
Scroll to Answering sys, then press SELECT.
Scroll to Delete all old, then press SELECT.
Press SELECT to confirm.
To delete all old messages at the
telephone base:
1. Press X/DELETE when idle.
2. Quickly press X/DELETE again.
69
Answering system operation
Record, play and delete memos
Memos are your own recorded messages used as
reminders for yourself or others using the same
answering system. Play and delete them in the
same way as incoming messages.
Press MENU when idle.
Scroll to Answering sys, then press SELECT.
Scroll to Record memo, then press SELECT.
The system announces, “Record after the tone.
Press 5 when you are done.” After the tone,
speak towards the microphone.
5. Press 5 when done.
1.
2.
3.
4.
70
Answering system operation
Remote access
A two-digit security code is required to access the
answering system remotely from any touch-tone
telephone. The preset code is 19.
1. Dial your telephone number from any touch-tone
telephone.
2. Enter the two-digit security code after the
announcement and the long beep.
3. The system announces, “Press star for reminder
or press pound to listen to messages.” Press
or #.
• After pressing
, you can enter one of the
following remote commands:
Command
1
2
3
4
Function
Review reminders.
Set reminders.
End the call.
Turn reminder on or off.
71
Answering system operation
-OR• After pressing #, you can enter one of the
following remote commands.
Command
1
2
3
33
4
5
*5
6
*7
8
0
Function
Play all messages.
Play new messages.
Delete the current message (during
playback).
Delete all old messages.
Repeat the current message
(during playback).
Stop.
Hear a list of remote commands.
Skip to the next message (during
playback).
Record a new announcement.
End the call.
Turn the answering system on
or off.
72
Voice command
Press
VOICE
By saying certain commands
to the pendant, you can
hear information such as the
date or time, or call photo
speed dial numbers, or even
review call log, messages or
reminders.
VOICE
About voice command
Use voice command
Press VOICE on either side of the pendant when
the telephone is idle. After you hear a beep, say
your command to the pendant.
Common commands
“What can I say?”
- To hear a list of voice commands.
“What time is it?”
- To hear the current time.
“What is the date?” - To hear the current date.
“Call speed dial X.” - To call a photo speed dial number.
“Intercom all.”
- To send out intercom request to
all devices.
“Cancel.”
- To return to idle mode.
73
Voice command
Reminders
Press VOICE and say “Review reminders” to review
today’s upcoming reminders.
During the playback, press VOICE and say one of the
following commands:
“What can I say?”
- To hear a list of voice commands.
“Skip reminder.”
- To skip to the next reminder.
“Repeat reminder.” - To repeat the reminder.
“Stop.”
- To stop the reminder playback.
“Cancel.”
- To continue the reminder playback.
74
Voice command
Messages
Press VOICE and say “Review messages.”
During the playback, press VOICE and say one of the
following commands:
“What can I say?”
- To hear a list of voice commands.
“Skip message.”
- To skip to the next message.
“Repeat message.” - To repeat the message.
“Slow playback.”
- To slow down the message
playback.
• To resume normal playback,
press VOICE and say
“Play normal.”
“Stop.”
- To stop the message playback.
“Delete.”
- To delete the current message.
“Cancel.”
- To continue the message
playback.
75
Voice command
Call log
Press VOICE and say “Review call log.”
During the playback, press VOICE and say one of the
following commands:
“What can I say?” - To hear a list of voice commands.
“Skip call log.”
- To skip to the next call log entry.
“Repeat call log.”
- To repeat the call log entry.
“Stop.”
- To stop the call log entry playback.
“Cancel.”
- To continue the call log entry
playback.
“Call back.”
- The system will ask, “Would you
like to call XXX?”
• Say “Yes” to call the number.
• Say “No” to return to the
playback.
If you do not say the command within
five seconds, or the system does not
understand your command, the system will
say, “Sorry, I didn’t catch that. Please press
the voice command button and try again.”
76
Appendix
Handset battery
It takes up to 11 hours for the battery to be fully
charged. When it is fully charged, you can expect
the following performance:
Operation
While in handset use (talking*)
While in speakerphone mode (talking*)
While not in use (standby**)
Operating time
Up to seven hours
Up to five hours
Up to seven days
* Operating times vary depending on your actual use and
the age of the battery.
** Handset is not charging or in use.
The battery needs charging when:
• A new battery is installed in the handset.
• The handset beeps.
• A battery is properly installed and the screen is blank.
• Low battery or Place in charger displays on the handset.
77
Appendix
Handset battery
CAUTION:
To reduce the risk of fire or injury, read and follow these
instructions:
• Use only the batteries provided or equivalent. To
order a replacement, go to www.vtechphones.com
or call 1 (800) 595-9511. In Canada, go to
www.vtechcanada.com or dial 1 (800) 267-7377.
• Do not dispose of the batteries in a fire. Check with
local waste management codes for special disposal
instructions.
• Do not open or mutilate the batteries. Released
electrolyte is corrosive and may cause burns or injury
to the eyes or skin. The electrolyte may be toxic
if swallowed.
• Exercise care in handling batteries in order not to
create a short circuit with conductive materials.
• Charge the batteries provided with or identified for
use with this product only in accordance with the
instructions and limitations specified in this manual.
• Observe proper polarity orientation between the battery
and metallic contacts.
• To prevent fire or shock hazard, do not expose this
product to water or any type of moisture.
78
Appendix
Pendant battery
It takes up to three hours for the battery to be fully
charged. When it is fully charged, you can expect
the following performance:
Operation
While in speakerphone mode
(talking*)
Operating time
Up to five hours
* Operating time varies depending on your actual use and
the age of the battery.
The battery needs charging when:
• You hear “Low battery.”
• There is an alert tone every one minute.
• The pendant status light flashes red or is solid red.
Conserve battery life:
The pendant battery is not replaceable.
If the pendant will not be used for a long period of time,
switch off the pendant to conserve pendant battery life.
CAUTION:
To prevent fire or shock hazard, do not expose this
product to water or any type of moisture.
79
Appendix
Troubleshooting
If you have difficulty with your telephone, please try
the suggestions below. For customer service, visit
our website at www.vtechphones.com or call
1 (800) 595-9511. In Canada, go to
www.vtechcanada.com or dial 1 (800) 267-7377.
My telephone doesn’t work at all.
• Make sure the power cord is securely plugged in.
• Make sure you plug the battery connector securely into
the cordless handset.
• Make sure you plug the telephone line cord securely and
firmly into the telephone base and the telephone wall jack.
• Charge the battery in the cordless handset for at least
11 hours. For optimum daily performance, return the
cordless handset to the handset charger when not in use.
• Charge the pendant for at least 3 hours. For optimum
daily performance, return the pendant to the pendant
charger when not in use.
• Make sure you turn the pendant on before use.
• If the battery is completely depleted, charge the handset
or the pendant for at least 30 minutes before use.
• Reset the telephone base. Unplug the electrical
power. Wait for approximately 15 seconds, then plug
it back in. Allow up to one minute for the cordless
handset, pendant and telephone base to reset.
• You may need to purchase a new handset battery.
80
Appendix
Troubleshooting
I cannot get a dial tone.
• Try all the suggestions above.
• Move the cordless handset or the pendant closer to the
telephone base. You may have moved out of range.
• If the previous suggestions do not work, disconnect the
telephone base from the telephone jack and connect
to a different phone. If there is no dial tone on that
phone either, the problem is in your wiring or telephone
service. Contact your telephone service provider.
• Your line cord may be defective. Try installing a new
line cord.
• If you have changed your telephone service to digital
service from a cable company or a VoIP service
provider, the telephone line may need to be rewired
to allow all existing telephone jacks to work. Contact
your service provider for more information.
I cannot dial out.
• Try all the suggestions above.
• Make sure you have a dial tone before dialing. The
cordless handset or the pendant may take a second or
two to find the telephone base and produce a dial tone.
This is normal. Wait an extra second before dialing.
• Eliminate any background noise. Noise from a
television, radio or other appliances might cause the
phone to not dial out properly. If you cannot eliminate
the background noise, first try muting the cordless
handset before dialing, or dial from another room with
less background noise.
81
Appendix
Troubleshooting
• If other phones in your home are having the same
problem, contact your telephone service provider
(charges may apply).
• If you have changed your telephone service to digital
service from a cable company or a VoIP service
provider, the telephone line may need to be rewired
to allow all existing telephone jacks to work. Contact
your service provider for more information.
My cordless handset/pendant isn’t performing
normally.
• Make sure you plug the power cord securely into
the telephone base. Plug the power adapter into a
different, working electrical outlet without a wall switch.
• Move the cordless handset or the pendant closer to
the telephone base. You may have moved out
of range.
• Reset the telephone base. Unplug the electrical power.
Wait for 15 seconds then plug the power cord back
in. Allow up to one minute for the cordless handset/
pendant and telephone base to reset.
• Other electronic products such as HAM radios and
other DECT phones can cause interference with your
cordless phone. Try installing your phone as far away
as possible from these types of electronic devices.
82
Appendix
Troubleshooting
Out of range OR Base no power appears on my
cordless handset.
• Ensure you plug the telephone base in properly and
the power is on.
• Place the cordless handset closer to the telephone
base for synchronization.
• Move the cordless handset closer to the telephone
base. You may have moved out of range.
• Reset the telephone base. Unplug the electrical
power. Wait for 15 seconds then plug it back in.
Allow up to one minute for the cordless handset and
telephone base to reset.
• Other electronic products such as HAM radios and
other DECT phones can cause interference with your
cordless phone. Try installing your phone as far away
as possible from these types of electronic devices.
The handset battery does not accept charge
while in the telephone base or handset charger.
• If the cordless handset is in the telephone base or
handset charger and the charge light is not on, refer
to The charge light is off on page 89.
• Charge the battery in the cordless handset for at least
11 hours. For optimum daily performance, return the
cordless handset to the telephone base or handset
charger when not in use.
83
Appendix
Troubleshooting
• If the battery is completely depleted, charge the
handset for at least 30 minutes before use.
• You may need to purchase a new battery.
The pendant battery does not accept charge
while in the pendant charger.
• If the pendant is in the pendant charger and the
pendant status light is not on, refer to The charge
light is off on page 89.
• Charge the battery in the pendant for at least 3 hours.
For optimum daily performance, return the pendant to
the pendant charger when not in use.
• If the battery is completely depleted, charge the
pendant for at least 30 minutes before use.
I have accidentally set my handset LCD
language to Spanish or French, and I don’t
know how to change it back to English.
• Press MENU, then enter the code
84
364QUIET#.
Appendix
Troubleshooting
I get noise, static, or weak signals even when
I’m near the telephone base.
• If you subscribe to high-speed Internet service (DSL
- digital subscriber line) through your telephone line,
you must install a DSL filter between the telephone
line cord and the telephone wall jack. The filter
prevents noise and caller ID problems as a result of
DSL interference. Contact your DSL service provider
for more information about DSL filters.
• You may be able to improve the performance of your
cordless phone by installing your new telephone base
as far as possible from any other existing cordless
telephone system that may already be installed.
• Other electronic products such as HAM radios and
other DECT phones can cause interference with your
cordless phone. Try installing your phone as far away
as possible from these types of electronic devices.
• Do not install this phone near a microwave oven or
on the same electrical outlet. You may experience
decreased performance while the microwave oven is
operating.
• If you plug your phone in with a modem or a surge
protector, plug the phone (or modem/surge protector)
into a different location. If this does not solve the
problem, relocate your phone or modem farther apart
from one another, or use a different surge protector.
85
Appendix
Troubleshooting
• Relocate your phone to a higher location. The phone
may have better reception in a high area.
• If other phones in your home are having the same
problem, contact your telephone service provider
(charges may apply).
I experience poor sound quality when using the
handset speakerphone.
• For increased sound quality while using the handset
speakerphone, place the handset on a flat surface
with the dialing keys facing up.
I hear other calls while using my phone.
• Disconnect the telephone base from the telephone
jack, and plug in a different telephone. If you still hear
other calls, call your telephone service provider.
The telephone does not ring when there is an
incoming call.
• Make sure that the ringer is not off.
• Make sure you plug in the telephone line cord securely
into the telephone base and the telephone jack.
• Make sure you plug in the power cord securely.
• The cordless handset/pendant may be too far from the
telephone base.
86
Appendix
Troubleshooting
• Charge the battery in the cordless handset for at least
11 hours. For optimum daily performance, return the
cordless handset in the telephone base or handset
charger when not in use.
• Charge the pendant for at least three hours. For
optimum daily performance, return the pendant to the
pendant charger when not in use.
• You may have too many extension phones on your
telephone line to allow all of them to ring simultaneously.
Try unplugging some of the other phones.
• The layout of your home might be limiting the operating
range. Try moving the telephone base to another
location, preferably to a higher location.
• If other phones in your home are having the same
problem, contact your telephone service provider
(charges may apply).
• Test a working phone at the phone jack. If another
phone has the same problem, contact your telephone
service provider (charges may apply).
• Other electronic products such as HAM radios and
other DECT phones can cause interference with your
cordless phone. Try installing your phone as far away
as possible from these types of electronic devices.
• Remove and install the cordless handset battery
again. Place the cordless handset in the handset
charger. Wait for the cordless handset to reestablish
its connection with the telephone base. Allow up to
one minute for this to take place.
• Your line cord may be defective. Try installing a new
line cord.
87
Appendix
Troubleshooting
My calls cut in and out while I’m using my
cordless handset/pendant.
• Other electronic products such as HAM radios and
other DECT phones can cause interference with your
cordless phone. Try installing your phone as far away
as possible from these types of electronic devices.
• Do not install this phone near a microwave oven or
on the same electrical outlet. You may experience
decreased performance while the microwave oven
is operating.
• If you plug your phone in with a modem or surge
protector, plug the phone (or modem/surge protector)
into a different location. If this does not solve the
problem, relocate your phone or modem farther apart
from one another, or use a different surge protector.
• Relocate your telephone base to a higher location.
The phone may have better reception when installed
in a high area.
• If other phones in your home are having the same
problem, contact your telephone service provider
(charges may apply).
88
Appendix
Troubleshooting
The charge light is off.
• Make sure you plug the power and line cords in
correctly and securely.
• Reset the telephone base. Unplug the electrical power.
Wait for 15 seconds then plug the power cord back
in. Allow up to one minute for the cordless handset/
pendant and telephone base to reset.
• Clean the charging contacts on the cordless handset/
pendant and the handset/pendant charger each
month with a pencil eraser or cloth.
• Make sure that the handset battery is installed properly.
My caller ID isn’t working properly.
• Caller ID is a subscription service. You must
subscribe to this service from your telephone service
provider for this feature to work on your phone.
• The caller must be calling from an area that supports
caller ID.
• Both your and your caller’s telephone service
providers must use caller ID compatible equipment.
• If you subscribe to high-speed Internet service (DSL
- digital subscriber line) through your telephone line,
you must install a DSL filter between the telephone
line cord and the telephone wall jack. The filter
prevents noise and caller ID problems resulting from
DSL interference. Contact your DSL service provider
for more information about DSL filters.
89
Appendix
Troubleshooting
My telephone does not receive caller ID when
on a call.
• Make sure you subscribe to caller ID with call waiting
features from your telephone service provider. Caller
ID feature works only if both you and the caller are in
areas offering caller ID service, and if both telephone
service providers use compatible equipment.
The messages on the answering system are
incomplete.
• If a caller leaves a very long message, part of it may
be lost when the answering system disconnects the
call after the preset recording time.
• If the caller pauses for too long, the answering system
stops recording and disconnects the call.
• If memory on the answering system becomes full
during a message, the answering system stops
recording and disconnects the call.
• If the caller’s voice is very soft, the answering system
may stop recording and disconnect the call.
The messages are very difficult to hear.
• Press p/VOL on the telephone base, or VOL+ on the
handset or pendant to increase the listening volume.
90
Appendix
Troubleshooting
The answering system does not answer after
the correct number of rings.
• Make sure that the answering system is on.
ANS ON should show on the cordless handset and
/ANS ON/OFF light on the telephone base should
be on.
• If toll saver is activated, the number of rings changes
to two when you have new messages stored.
• If the memory is full or the system is off, the system will
answer after 10 rings.
• In some cases, the answering system is affected by the
ringing system used by your telephone service provider.
• If you subscribe to voicemail service, change the
number of rings so that your answering system
answers before your voicemail answers. To determine
how many rings activate your voicemail, contact your
telephone service provider.
• If there is a fax machine connected to the same
telephone line, try disconnecting the fax machine. If
that solves the problem, consult your fax machine
documentation for information on compatibility with
answering systems.
91
Appendix
Troubleshooting
The telephone does not respond to remote
commands.
• Make sure you enter your remote access code correctly.
• Make sure you are calling from a touch-tone phone.
When you dial a number, you should hear tones.
If you hear clicks, the phone is not a touch-tone
telephone and cannot activate the answering system.
• The answering system may not detect the remote
access code while your announcement is playing.
Try waiting until the announcement is over before
entering the code.
• There may be interference on the phone line you are
using. Press dialing keys firmly.
The answering system does not record
messages.
• Make sure that the answering system is on.
ANS ON should show on the cordless handset and
/ANS ON/OFF light on the telephone base should
be on.
• Make sure the memory of the answering system is
not full.
• If you subscribe to voicemail service, change the
number of rings so that your answering system
answers before your voicemail answers. To determine
how many rings activate your voicemail, contact your
telephone service provider.
92
Appendix
Troubleshooting
• If there is a fax machine connected to the same
telephone line, try disconnecting the fax machine. If
that solves the problem, consult your fax machine
documentation for information on compatibility with
answering systems.
The system announces “Time and day not set.”
• You need to reset the system clock.
The outgoing announcement is not clear.
• When you record your announcement, make sure you
speak in a normal tone of voice, about nine inches
from the handset.
• Make sure there is no background noise (TV, music,
etc.) while recording.
New voicemail and show on the cordless
handset and I don’t know why.
• Your telephone has both a built-in answering system
and voicemail indication. If New voicemail and
appear on the cordless handset, then your telephone
has received a signal from your telephone service
provider that you have a voicemail message waiting
for you to retrieve from them. Contact your telephone
service provider for more information on how to
access your voicemail.
93
Appendix
Troubleshooting
I cannot retrieve voicemail messages.
• Your telephone has both a built-in answering system
and voicemail indication. They are independent
features and each alerts you to new messages
differently. If you subscribe to voicemail service
from your telephone service provider, contact your
telephone service provider for more information on
how to access your voicemail.
Common cure for electronic equipment.
If the telephone does not seem to be responding
normally, do the following (in the order listed):
• Disconnect the power to the telephone base.
• Disconnect the cordless handset battery.
• Wait a few minutes.
• Connect power to the telephone base.
• Install the cordless handset battery again, and
place the cordless handset in the telephone base or
handset charger.
• Wait for the cordless handset and the pendant to
reestablish their connections with the telephone base.
Allow up to one minute for this to take place.
94
Appendix
Important safety instructions
When using your telephone equipment, basic safety
precautions should always be followed to reduce the risk
of fire, electric shock and injury, including the following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do
not use liquid or aerosol cleaners. Use a damp cloth
for cleaning.
4. Do not use this product near water such as near a bath tub,
wash bowl, kitchen sink, laundry tub or swimming pool, or
in a wet basement or shower.
5. Do not place this product on an unstable table, shelf, stand
or other unstable surfaces.
6. Slots and openings in the back or bottom of the telephone
base, handset and pendant are provided for ventilation.
To protect them from overheating, these openings must
not be blocked by placing the product on a soft surface
such as a bed, sofa or rug. This product should never be
placed near or over a radiator or heat register. This product
should not be placed in any area where proper ventilation
is not provided.
7. This product should be operated only from the type of
power source indicated on the marking label. If you are not
sure of the type of power supply in your home or office,
consult your dealer or local power company.
8. Do not allow anything to rest on the power cord. Do not
install this product where the cord may be walked on.
95
Appendix
Important safety instructions
9. Never push objects of any kind into this product through
the slots in the telephone base, handset or pendant
because they may touch dangerous voltage points or
create a short circuit. Never spill liquid of any kind on
the product.
10. To reduce the risk of electric shock, do not disassemble
this product, but take it to an authorized service facility.
Opening or removing parts of the telephone base or
handset other than specified access doors may expose
you to dangerous voltages or other risks. Incorrect
reassembling can cause electric shock when the product
is subsequently used.
11. Do not overload wall outlets and extension cords.
12. Unplug this product from the wall outlet and refer
servicing to an authorized service facility under the
following conditions:
• When the power supply cord or plug is damaged
or frayed.
• If liquid has been spilled onto the product.
• If the product has been exposed to rain or water.
• If the product does not operate normally by following
the operating instructions. Adjust only those controls
that are covered by the operation instructions. Improper
adjustment of other controls may result in damage
and often requires extensive work by an authorized
technician to restore the product to normal operation.
• If the product has been dropped and the telephone
base/handset/pendant has been damaged.
• If the product exhibits a distinct change in performance.
96
Appendix
Important safety instructions
13. Avoid using a telephone (other than cordless) during an
electrical storm. There is a remote risk of electric shock
from lightning.
14. Do not use the telephone to report a gas leak in the vicinity
of the leak. Under certain circumstances, a spark may be
created when the adapter is plugged into the power outlet,
or when the handset or pendant is replaced in its cradle.
This is a common event associated with the closing of
any electrical circuit. The user should not plug the phone
into a power outlet, and should not put a charged handset
or pendant into its cradle, if the phone is located in an
environment containing concentrations of flammable
or flame-supporting gases, unless there is adequate
ventilation. A spark in such an environment could create a
fire or explosion. Such environments might include: medical
use of oxygen without adequate ventilation; industrial
gases (cleaning solvents; gasoline vapors; etc.); a leak of
natural gas; etc.
15. Only put the handset of your telephone next to your ear
when it is in normal talk mode.
16. The power adapters are intended to be correctly oriented
in a vertical or floor mount position. The prongs are not
designed to hold the plug in place if it is plugged into a
ceiling, under-the-table or cabinet outlet.
SAVE THESE INSTRUCTIONS
97
Appendix
Precautions for users of implanted
cardiac pacemakers
Cardiac pacemakers (applies only to digital cordless telephones):
Wireless Technology Research, LLC (WTR), an independent
research entity, led a multidisciplinary evaluation of the
interference between portable wireless telephones and
implanted cardiac pacemakers. Supported by the U.S. Food
and Drug Administration, WTR recommends to physicians that:
Pacemaker patients
• Should keep wireless telephones at least six inches from the
pacemaker.
• Should NOT place wireless telephones directly over the
pacemaker, such as in a breast pocket, when it is turned ON.
• Should use the wireless telephone at the ear opposite the
pacemaker.
WTR’s evaluation did not identify any risk to bystanders with
pacemakers from other persons using wireless telephones.
Note: The CareLineTM transmitter is a wireless telephone,
and it should not be used in the pendant form (hanging from
a necklace over the heart) by persons wearing pacemakers.
Pacemaker patients should use the CareLineTM product in
belt-clip form only.
98
Appendix
Operating range
This cordless telephone operates with the maximum power
allowed by the Federal Communications Commission (FCC).
Even so, this handset/pendant and telephone base can
communicate over only a certain distance - which can vary
with the locations of the telephone base and handset, the
weather, and the layout of your home or office.
When the handset is out of range, the handset displays
Out of range OR Base no power.
If there is a call while the handset is out of range, it may not
ring, or if it does ring, the call may not connect well when you
press . Move closer to the telephone base, then press
to answer the call.
If the handset moves out of range during a telephone
conversation, there may be interference. To improve
reception, move closer to the telephone base.
ECO mode
This power conserving technology reduces power
consumption for optimal battery performance. The ECO mode
activates automatically whenever the handset is synchronized
with the telephone base.
99
Appendix
Maintenance
Taking care of your telephone
Your telephone contains sophisticated electronic parts, so it
must be treated with care.
Avoid rough treatment
Place the handset down gently. Save the original packing
materials to protect your telephone if you ever need to ship it.
Avoid water
Your telephone can be damaged if it gets wet. Do not use the
handset outdoors in the rain, or handle it with wet hands. Do
not install the telephone base near a sink, bathtub or shower.
Electrical storms
Electrical storms can sometimes cause power surges harmful
to electronic equipment. For your own safety, take caution
when using electrical appliances during storms.
Cleaning your telephone
Your telephone has a durable plastic casing that should retain
its luster for many years. Clean it only with a soft cloth slightly
dampened with water or mild soap. Do not use excess water
or cleaning solvents of any kind.
Remember that electrical appliances can cause serious
injury if used when you are wet or standing in water. If the
telephone base should fall into water, DO NOT RETRIEVE
IT UNTIL YOU UNPLUG THE POWER CORD AND
TELEPHONE LINE CORD FROM THE WALL. Then remove
the telephone by the unplugged cords.
100
Appendix
About cordless telephones
• Privacy: The same features that make a cordless telephone
convenient create some limitations. Telephone calls are
transmitted between the telephone base and the cordless
handset by radio waves, so there is a possibility that the cordless
telephone conversations could be intercepted by radio receiving
equipment within range of the cordless handset. For this reason,
you should not think of cordless telephone conversations as
being as private as those on corded telephones.
• Electrical power: The telephone base of this cordless
telephone must be connected to a working electrical outlet.
The electrical outlet should not be controlled by a wall
switch. Calls cannot be made from the cordless handset
if the telephone base is unplugged, switched off or if the
electrical power is interrupted.
• Potential TV interference: Some cordless telephones
operate at frequencies that may cause interference to
televisions and VCRs. To minimize or prevent such
interference, do not place the telephone base of the
cordless telephone near or on top of a TV or VCR. If
interference is experienced, moving the cordless telephone
farther away from the TV or VCR often reduces or
eliminates the interference.
• Rechargeable batteries: Exercise care in handling
batteries in order not to create a short circuit with conducting
material such as rings, bracelets and keys. The battery or
conductor may overheat and cause harm. Observe proper
polarity between the battery and the battery charger.
• Nickel-metal hydride rechargeable batteries: Dispose of
these batteries in a safe manner. Do not burn or puncture the
battery. Like other batteries of this type, if burned or punctured,
they could release caustic material which could cause injury.
101
Appendix
The RBRC® seal
®
The RBRC seal on the nickel-metal hydride battery indicates
that VTech Communications, Inc. is voluntarily participating in
an industry program to collect and recycle these batteries at
the end of their useful lives, when taken out of service within
the United States and Canada.
®
The RBRC program provides a convenient alternative to
placing used nickel-metal hydride batteries into the trash or
municipal waste, which may be illegal in your area.
®
VTech’s participation in RBRC makes it easy for you to
drop off the spent battery at local retailers participating in
the RBRC® program or at authorized VTech product service
TM
centers. Please call 1 (800) 8 BATTERY for information
on Ni-MH battery recycling and disposal bans/restrictions in
your area. VTech’s involvement in this program is part of its
commitment to protecting our environment and conserving
natural resources.
RBRC® is a registered trademark of Rechargeable Battery
Recycling Corporation.
102
Appendix
The RBRC® seal
®
The RBRC seal on the lithium-ion battery indicates that
VTech Communications, Inc. is voluntarily participating in an
industry program to collect and recycle these batteries at the
end of their useful lives, when taken out of service within the
United States and Canada.
®
The RBRC program provides a convenient alternative to
placing used lithium-ion batteries into the trash or municipal
waste, which may be illegal in your area.
®
VTech’s participation in RBRC makes it easy for you to
drop off the spent battery at local retailers participating in
®
the RBRC program or at authorized VTech product service
TM
centers. Please call 1 (800) 8 BATTERY for information
on Li-ion battery recycling and disposal bans/restrictions in
your area. VTech’s involvement in this program is part of its
commitment to protecting our environment and conserving
natural resources.
RBRC® is a registered trademark of Rechargeable Battery
Recycling Corporation.
103
Appendix
Limited warranty
What does this limited warranty cover?
The manufacturer of this VTech Product warrants to the
holder of a valid proof of purchase (“Consumer” or “you”) that
the Product and all accessories provided in the sales package
(“Product”) are free from defects in material and workmanship,
pursuant to the following terms and conditions, when installed
and used normally and in accordance with the Product
operating instructions. This limited warranty extends only
to the Consumer for Products purchased and used in the
United States of America and Canada.
What will VTech do if the Product is not free from defects
in materials and workmanship during the limited warranty
period (“Materially Defective Product”)?
During the limited warranty period, VTech’s authorized
service representative will repair or replace at VTech’s option,
without charge, a Materially Defective Product. If we repair the
Product, we may use new or refurbished replacement parts.
If we choose to replace the Product, we may replace it with a
new or refurbished Product of the same or similar design. We
will retain defective parts, modules, or equipment. Repair or
replacement of the Product, at VTech’s option, is your exclusive
remedy. VTech will return the repaired or replacement Products
to you in working condition. You should expect the repair or
replacement to take approximately 30 days.
How long is the limited warranty period?
The limited warranty period for the Product extends for ONE
(1) YEAR from the date of purchase. If VTech repairs or
replaces a Materially Defective Product under the terms of this
limited warranty, this limited warranty also applies to repaired
or replacement Product for a period of either (a) 90 days
from the date the repaired or replacement Product is shipped
to you or (b) the time remaining on the original one-year
warranty; whichever is longer.
104
Appendix
Limited warranty
What is not covered by this limited warranty?
This limited warranty does not cover:
1. Product that has been subjected to misuse, accident,
shipping or other physical damage, improper installation,
abnormal operation or handling, neglect, inundation, fire,
water or other liquid intrusion; or
2. Product that has been damaged due to repair, alteration
or modification by anyone other than an authorized service
representative of VTech; or
3. Product to the extent that the problem experienced is
caused by signal conditions, network reliability, or cable or
antenna systems; or
4. Product to the extent that the problem is caused by use with
non-VTech accessories; or
5. Product whose warranty/quality stickers, product serial
number plates or electronic serial numbers have been
removed, altered or rendered illegible; or
6. Product purchased, used, serviced, or shipped for repair
from outside the United States of America or Canada, or
used for commercial or institutional purposes (including but
not limited to Products used for rental purposes); or
7. Product returned without a valid proof of purchase (see
item 2 on the next page); or
8. Charges for installation or set up, adjustment of customer
controls, and installation or repair of systems outside the unit.
105
Appendix
Limited warranty
How do you get warranty service?
To obtain warranty service in the United States of America,
visit our website at www.vtechphones.com or call
1 (800) 595-9511. In Canada, go to www.vtechcanada.com
or dial 1 (800) 267-7377.
NOTE: Before calling for service, please review the user’s
manual - a check of the Product’s controls and features may
save you a service call.
Except as provided by applicable law, you assume the risk
of loss or damage during transit and transportation and are
responsible for delivery or handling charges incurred in the
transport of the Product(s) to the service location. VTech
will return repaired or replaced Product under this limited
warranty. Transportation, delivery or handling charges are
prepaid. VTech assumes no risk for damage or loss of the
Product in transit. If the Product failure is not covered by this
limited warranty, or proof of purchase does not meet the terms
of this limited warranty, VTech will notify you and will request
that you authorize the cost of repair prior to any further
repair activity. You must pay for the cost of repair and return
shipping costs for the repair of Products that are not covered
by this limited warranty.
What must you return with the Product to get
warranty service?
1. Return the entire original package and contents including
the Product to the VTech service location along with a
description of the malfunction or difficulty; and
2. Include a “valid proof of purchase” (sales receipt)
identifying the Product purchased (Product model) and the
date of purchase or receipt; and
3. Provide your name, complete and correct mailing address,
and telephone number.
106
Appendix
Limited warranty
Other limitations
This warranty is the complete and exclusive agreement
between you and VTech. It supersedes all other written or
oral communications related to this Product. VTech provides
no other warranties for this Product. The warranty exclusively
describes all of VTech’s responsibilities regarding the Product.
There are no other express warranties. No one is authorized
to make modifications to this limited warranty and you should
not rely on any such modification.
State/Provincial Law Rights: This warranty gives you specific
legal rights, and you may also have other rights, which vary
from state to state or province to province.
Limitations: Implied warranties, including those of fitness for a
particular purpose and merchantability (an unwritten warranty
that the Product is fit for ordinary use) are limited to one year
from the date of purchase. Some states/provinces do not
allow limitations on how long an implied warranty lasts, so the
above limitation may not apply to you. In no event shall VTech
be liable for any indirect, special, incidental, consequential,
or similar damages (including, but not limited to lost profits
or revenue, inability to use the Product or other associated
equipment, the cost of substitute equipment, and claims by third
parties) resulting from the use of this Product. Some states/
provinces do not allow the exclusion or limitation of incidental
or consequential damages, so the above limitation or exclusion
may not apply to you.
Please retain your original sales receipt
as proof of purchase.
107
Appendix
FCC, ACTA and IC regulations
FCC Part 15
This equipment has been tested and found to comply with the
requirements for a Class B digital device under Part 15 of the
Federal Communications Commission (FCC) rules. These
requirements are intended to provide reasonable protection
against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that
interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician
for help.
Changes or modifications to this equipment not expressly
approved by the party responsible for compliance could void
the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC rules. Operation
is subject to the following two conditions: (1) this device may
not cause harmful interference, and (2) this device must
accept any interference received, including interference that
may cause undesired operation. Privacy of communications
may not be ensured when using this telephone.
108
Appendix
FCC, ACTA and IC regulations
FCC Part 15
To ensure safety of users, the FCC has established criteria
for the amount of radio frequency energy that can be safely
absorbed by a user or bystander according to the intended
usage of the product. This product has been tested and found
to comply with the FCC criteria. The handset may be safely
held against the ear of the user.
Caution: To maintain the compliance with the FCC’s RF
exposure guideline, the telephone base shall be installed and
used such that parts of the user’s body other than the hands
are maintained at a distance of approximately 20 cm (8 inches)
or more.
This Class B digital apparatus complies with Canadian
ICES-003.
For body worn operation, this pendant has been tested and
meets the FCC RF exposure guidelines when used with the
VTech accessories supplied or designated for this product.
Use of other accessories may not ensure compliance with
FCC RF exposure guidelines.
109
Appendix
FCC, ACTA and IC regulations
FCC Part 68 and ACTA
This equipment complies with Part 68 of the FCC rules and
with technical requirements adopted by the Administrative
Council for Terminal Attachments (ACTA). The label on the
back or bottom of this equipment contains, among other things,
a product identifier in the format US:AAAEQ##TXXXX. This
identifier must be provided to your telephone service provider
upon request.
The plug and jack used to connect this equipment to premises
wiring and the telephone network must comply with applicable
Part 68 rules and technical requirements adopted by ACTA.
A compliant telephone cord and modular plug is provided with
this product. It is designed to be connected to a compatible
modular jack that is also compliant. An RJ11 jack should
normally be used for connecting to a single line and an RJ14
jack for two lines. See the installation instructions in the
user’s manual.
The Ringer Equivalence Number (REN) is used to determine
how many devices you may connect to your telephone line
and still have them ring when you are called. The REN for this
product is encoded as the 6th and 7th characters following the
US: in the product identifier (e.g., if ## is 03, the REN is 0.3).
In most, but not all areas, the sum of all RENs should be five
(5.0) or less. For more information, contact your telephone
service provider.
This equipment may not be used with Party Lines. If you have
specially wired alarm dialing equipment connected to your
telephone line, ensure the connection of this equipment does
not disable your alarm equipment. If you have questions about
what will disable alarm equipment, consult your telephone
service provider or a qualified installer.
110
Appendix
FCC, ACTA and IC regulations
FCC Part 68 and ACTA
If this equipment is malfunctioning, it must be unplugged
from the modular jack until the problem has been corrected.
Repairs to this telephone equipment can only be made by the
manufacturer or its authorized agents. For repair procedures,
follow the instructions outlined under the Limited warranty.
If this equipment is causing harm to the telephone network,
the telephone service provider may temporarily discontinue
your telephone service. The telephone service provider
is required to notify you before interrupting service. If
advance notice is not practical, you will be notified as soon
as possible. You will be given the opportunity to correct the
problem and the telephone service provider is required to
inform you of your right to file a complaint with the FCC. Your
telephone service provider may make changes in its facilities,
equipment, operation, or procedures that could affect the
proper functioning of this product. The telephone service
provider is required to notify you if such changes are planned.
If this product is equipped with a corded or cordless handset, it
is hearing aid compatible.
If this product has memory dialing locations, you may choose
to store emergency telephone numbers (e.g., police, fire,
medical) in these locations. If you do store or test emergency
numbers, please:
Remain on the line and briefly explain the reason for the call
before hanging up.
Perform such activities in off-peak hours, such as early
morning or late evening.
111
Appendix
FCC, ACTA and IC regulations
Industry Canada
Operation is subject to the following two conditions: (1) this
device may not cause harmful interference, and (2) this device
must accept any interference, including interference that may
cause undesired operation.
The term ‘’IC:‘’ before the certification/registration number
only signifies that the Industry Canada technical specifications
were met.
The Ringer Equivalence Number (REN) for this terminal
equipment is 1.0. The REN is an indication of the maximum
number of devices allowed to be connected to a telephone
interface. The termination on an interface may consist of any
combination of devices subject only to the requirement that
the sum of the RENs of all the devices does not exceed five.
This product meets the applicable Industry Canada technical
specifications.
112
Appendix
Technical specifications
Frequency
control
Crystal controlled PLL synthesizer
Transmit
frequency
Telephone base: 1921.536-1928.448 MHz
Handset: 1921.536-1928.448 MHz
Pendant: 1921.536-1928.448 MHz
Channels
5
Nominal
effective range
Maximum power allowed by FCC and IC.
Actual operating range may vary according
to environmental conditions at the time
of use.
Power
requirements
Telephone base: 6V DC @ 400mA
Handset charger: 6V AC @ 300mA
Handset battery: 2.4V Ni-MH battery
Pendant charger: 6V DC @ 400mA
Pendant battery: 3.7V Li-ion battery
Memory
Directory: 50 memory locations;
up to 30 digits and 15 characters
Caller ID log: 50 memory locations;
up to 24 digits and 15 characters
113
Index
A
D
Add a handset 14–15
Add a pendant 16
Add a phonebook entry 50
Add a reminder 55
Alphabetical search 51
Announcement 58
Answer a call 39
Answering system and
voicemail 63
Answering system
operation 63–72
Answering system
settings 57–62
Answer on/off 59
Audio Assist 41
Date and time 30
Delete a phonebook entry 51
Delete a speed dial entry 28
Delete messages 67, 68, 69
Deregister all devices 17
Dialing options 53
Dial mode 36
B
Battery backup 7
Find handset 47
Find pendant 47
C
H
Call intercept 66
Call screening 60, 65–66
Call waiting 43
Caller ID 52–54
Chain dialing 45
Check voicemail 44
Clear voicemail indicators 33
Clock 30
Handset battery 77–78
Handset battery charging 8
Handset battery installation 2
Handset charger
installation 3
Handset layout 22–25
Handset locator 47
Happy message 38
Home area code 35
E
ECO mode 99
Edit a phonebook entry 51
Edit a speed dial entry 27
End a call 39
Equalizer 40
F
114
Index
I
P
Intercom 49
Pendant attachment 5–6
Pendant battery 79
Pendant battery charging 9
Pendant charger
installation 4
Pendant layout 20–21
Phonebook 50–51
Play messages 67–68
Power outage 7
J
Join a call 48
K
Key tone 34
L
LCD language 32
Limited warranty 104–107
M
Maintenance 100
Make a call 39
Memo 70
Menu 26
Message alert tone 62, 66
Message capacity 65
Message playback 67–68
Message recording time 62
Missed call indicator 52
Mute 42
N
Number of rings 60
Q
Quiet mode 37
R
Record an announcement 58
Redial 44
Reminder 55–56
Remote access 61, 71
Rename handset 34
Review a caller ID log
entry 53
Review phonebook entries 50
Review reminders 56
Ringer silencing 43
Ringer tone 29
Ringer volume 29
O
Operating range 99
Operation 39–47, 63–72
115
Index
S
Safety instructions 95–97
Save a caller ID log entry 54
Set date and time 30
Settings 26–38, 57–62
Share a call 48
Speakerphone 40
Speed dial 26–28
T
Talking digit 32
Technical specifications 113
Telephone base installation 1
Telephone base layout 18–19
Tone dialing 36, 44
Transfer a call 46
Troubleshooting 80–94
V
Voice Announce caller ID 31
Voice command 38, 73–76
Voicemail 33, 63, 64
Volume 29, 42, 66, 67, 68
W
Wall mount 10–11
Warranty 104–107
116
VTECH TELECOMMUNICATIONS LTD.
A member of THE VTECH GROUP OF COMPANIES.
Distributed in the U.S.A. by VTech Communications, Inc.,
Beaverton, Oregon 97008.
Distributed in Canada by VTech Technologies Canada Ltd.,
Richmond, B.C. V6W 1L5.
VTech is the registered trademark of VTech Holdings Limited.
Copyright © 2013 for VTECH TELECOMMUNICATIONS LTD.
All rights reserved. Printed in China.
91-006701-010-100
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