Roadpost | Iridium Service | Iridium 9555 User Guide

Iridium 9555 User Guide
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Roadpost Satellite Service
Iridium 9555
User Guide
Customer Care
A free call from your Roadpost
satellite phone:
+1.905.272.5665
A free call from North America:
+1.888.622.7368
customercare@roadpost.com
www.roadpost.com
www.roadpost.ca
Iridium Satellite Service
Iridium satellite service lets you maintain contact while
traveling anywhere that cellular or landline service is not
available.
On land, on water, from Pole to Pole, Iridium’s network
offers 100% global coverage. With a single phone number,
callers can reach you anywhere.
Help Available by Phone and Web
Answers to common questions are provided in the
Troubleshooting section at the back of this guide.
Additional support is available online, and through
our call center.
Please visit www.roadpost.com/support, or contact
Roadpost Customer Care at customercare@roadpost.com
or 1.888.622.7368 toll-free from within North America, or
at +1.905.272.5665 a free call from your Roadpost phone.
Emergency Services
Check with your travel agent or local representative for
the emergency services information in the country you
are traveling.
Contents
Getting Started . . . . . .
Charging Your Phone . .
Your SIM Card . . . . . . .
Maximizing Performance
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Using Your Iridium Service . . . . . . . . . . . . . . . . . . . . . . .5
Powering on Your Phone . . . . . . . . . . . . . . . . . . . . . . . . .5
Holding the Phone When on a Call . . . . . . . . . . . . . . . . . .5
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Dialing Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Call Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Text Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Country Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Getting Started
Getting Started
Charging Your Phone
Your phone’s batteries must be charged in order to use it.
Be sure to plan ahead and do this before leaving for your
destination. To charge the batteries, connect the charging
cable to the phone, and insert the plug into a suitable
power source. It will take 3 hours and 15 minutes to
completely charge the battery.
Your SIM Card
Your SIM card (Subscriber Identity Module) is the key to
your Iridium service. This small chip contains all the
information about your phone and enables you to access
the network. Your phone comes ready-to-use, with your
SIM card in place.
Maximizing Performance
The most important thing to know about using a satellite
phone is that it is crucial to have a completely open view
of the sky. Tall buildings, trees, or mountains can all affect
call quality or call completion because they may block the
signal between the phone’s antenna and the satellites that
facilitate service, if they are too close. To ensure the best
call quality, use your phone in an open area where, if you
were to turn in a full 360 degree circle, you see no physical
obstructions between your phone’s antenna and the sky.
2
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Getting Started
Use the diagram below as a guideline to follow, ensuring
that surrounding obstructions are low to the ground, or in
the far distance. Natural environments such as clouds, fog,
rain, snow, wind and smoke will not negatively impact
reception and call quality.
Note: When using a satellite phone on a ship, the ship’s
communications equipment may cause poor call quality
or low signal strength. To place and receive calls, be sure
to use your phone on the ship's top level and stand at least
50 feet away from all the ship's antennas.
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Using Your Iridium Service
Phone with antenna
extended
On/Off Button
Antenna
Earpiece
Status Indicator
LED
Volume Keys
Convenience Key
Display
Left Soft Key
2-way Navi-key
Green Key
CLA/Accessory
Adaptor Port
Right Soft Key
Red Key
Sim Card Port
Microphone
4
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Using Your Iridium Service
Using Your Iridium Service
Powering on Your Phone
To power the phone ‘on’ or ‘off’ press and hold the On/Off
button for 5 seconds.
When you turn your phone’s power on, it performs a self
test to let you know it’s operational. When the phone’s
display indicates “Registered”, you are ready to start calling.
Holding the Phone When on a Call
1. Fully extend the telescoping antenna and rotate
it to the left or right until it clicks into place on a
45 degree angle.
2. When talking on the phone, the antenna should
be pointing to the sky – this is important.
3. Make sure that your surroundings are free of
obstructions (see Getting Started).
Making Calls
1. The ‘+’ symbol appears on the display automatically as
the lead character. If the ‘+’ does not appear hold the
‘0’ key until it appears then dial your number beginning
with the country code then the number.
2. Press the green button to execute your call.
Example: To call 905 272 5665, a number in North America,
dial +1 905 272 5665 and press the green button on your
phone.
Answering Calls
To answer a call, press the left soft key.
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Dialing Instructions
For callers to your satellite phone
To reach you, callers dial their international access code,
followed by your satellite phone number.
Example: If your Iridium number is 8816 310 12345,
callers from North America dial 011 8816 310 12345,
callers from Europe dial 00 8816 310 12345.
For callers using two-stage dialing
Two-stage dialing allows callers who are otherwise unable
to reach you dialing directly to a satellite network, to reach
you through an Arizona-based number. Calls received
through two-stage dialing are not included in free incoming
calls, and will be charged to you at the per minute rate
associated with your rate plan. The person calling you
using Two-Stage Dialing will be charged for a regular long
distance call to Arizona.
If you would like your contacts to use this method to reach
you please provide them with the following instructions:
1. Dial 480-768-2500, a North American (Arizona)
number.
2. When prompted, they will enter your 12-digit Iridium
number.
Example: If your Iridium number is 8816 310 12345,
callers dial 480 768 2500, and when prompted, enter
8816 310 12345
6
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Using Your Iridium Service
Voicemail
General information
1. The default PIN code is the last 7 digits of your phone
number. Ensure that you record your PIN code
somewhere safe.
2. When someone leaves you a message, an incoming
voicemail notification message automatically scrolls
across the handset screen. ‘Save’ by pressing the left
soft key to store the voicemail, or ‘Delete’ by pressing
the right soft key to delete the voicemail.
To retrieve messages
1. From the main screen, press the soft key labeled ‘Menu’.
2. Use the two way navi-key to scroll until ‘Voicemail’ is
highlighted, ‘Select’ using the left soft key.
3. Use the two way navi-key to scroll until ‘Call Voicemail’
is highlighted, ‘Select’ by pressing the left soft key.
4. When you hear the main message, enter your phone
number.
5. Press * to access the message center.
6. Enter your PIN code.
7. Follow the system prompts.
Voicemail system prompts
While in the main menu the following prompts are vailable:
‘2’ Record Message
‘3’ Change Greeting
‘4’ Access Personal Options
‘9’ Make a Call
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Using Your Iridium Service
While reviewing your messages the following prompts are
available:
‘1’ Play Message
‘2’ Record Message
‘7’ Delete Message
‘9’ Save Message
‘*’ Return to Main Menu
‘#’ Keep message as “New” and go to next message
Call Waiting
Call waiting alerts you when another caller is attempting
to contact you when you are already on a call.
To enable or disable call waiting
1. Starting from the main screen, select ‘Menu’ press the
left soft key.
2. Use the two way navi-key to scroll until ‘Setup’ is
highlighted, ‘Select’ by pressing the left soft key.
3. ‘Call options’ will already be highlighted, ‘Select’
by pressing the left soft key.
4. Use the two way navi-key to scroll until ‘Call Waiting’
is highlighted, ‘Select’ by pressing the left soft key.
5. The current ‘Call Waiting’ configuration is displayed,
use the two way navi-key to enable or disable the
Call Waiting feature, press the soft key labeled ‘Select’.
6. Press the red button to return to the main screen.
Call Forwarding
Use the instructions below to forward incoming calls
to voicemail, another satellite or fixed-line phone.
Your phone will not ring, and all calls will be diverted
to this alternate number.
8
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Using Your Iridium Service
To activate call forwarding
1. Starting from the main screen, press the left soft key
labeled ‘Menu’.
2. Use the two way navi-key to scroll until ‘Setup’ is
highlighted, ‘Select’ by pressing the left soft key.
3. Use the two way navi-key to scroll until ‘Call Options’
is highlighted, ‘Select’ by pressing the left soft key.
4. Use the two way navi-key to scroll until ‘Call Forwarding’
is highlighted, ‘Select’ by pressing the left soft key.
5. Select the call type to forward from the list provided:
All calls, If busy, If no answer, If unavailable.
To forward calls to voicemail
1. Repeat above steps 1-5 then;
2. Select ‘Voicemail’ using the ‘Select’ soft key.
To forward calls to another number
1. Repeat steps 1-5 under “To activate call forwarding”
section.
2. Scroll to ‘Other Number’.
3. You will see ‘Number’. Enter the number you are
forwarding to (be sure to include both the + sign
and country code).
4. After a short pause, you will see ‘Call Forward On’.
5. Press and hold the red button to exit the menu.
To cancel call forwarding
1. Press ‘Menu’ soft key then scroll to ‘Setup’ and press
‘Select’.
2. Use the two way navi-key to scroll until ‘Call Options’
is highlighted, ‘Select’ by pressing the left soft key.
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Using Your Iridium Service
3. Use navi-key to scroll to ‘Call Forwarding’, press the ‘Select’
soft key.
4. Scroll to call forward rules such as Busy, If no answer, and
If unavailable. Use the ‘Select’ soft key to uncheck/check
options one-by-one to suit your preferences. If the option is
checked it means the rule is applied.
5. Press and hold red button to exit the menu when done.
Call Display
Call display is automatically enabled, allowing you to view an
incoming caller's number on your satellite phone.
Note: Call display may not work when a caller has
withheld their number, when the caller is using a
different or international network, or when the call
is placed through a company switchboard.
Text Messaging
Send and receive text messages on your satellite phone.
General text messaging information
• Messages are restricted to a maximum of 160 characters.
• To receive a text message your satellite phone must be
switched ‘on’ and must be in service.
• When your phone is ‘off’, your message will be held in the
message center until your phone is switched on and in
service. You are notified of a new text message in the
following ways:
– An alert sounds and/or the phone vibrates
– The message indicator is displayed
– The message ‘New SMS. Read Now?’ is displayed
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Using Your Iridium Service
Receive text messages
1. When you receive a new message, you will see
‘New SMS. Read Now?’ displayed on your phone.
2. Press ‘Yes’ soft key and continue with “Send text
messages to another Iridium or cellular phone” (below)
or press ‘No’ soft key to read the message later.
Send text messages to another Iridium or cellular phone
1. Starting from the main screen, select ‘Menu’ by pressing
the left soft key.
2. Use the two way navi-key to scroll until ‘Messages’
is highlighted, ‘Select’ by pressing the left soft key.
3. ‘Create message’ will already be highlighted, ‘Select’ by
pressing the left soft key.
4. Compose your message using the keypad. Select
‘Options’ by pressing the left soft key.
5. ‘Send’ will already be highlighted, ‘Select’ by pressing the
left soft key.
6. ‘New recipient’ will already be highlighted, ‘Add’ by
pressing the right soft key.
7. ‘Enter number’ will already be highlighted, ‘Select’ by
pressing the left soft key.
8. Enter destination phone number, preceded by the ‘+’
sign, select ‘OK’ by pressing the left soft key.
9. ‘Send’ by pressing the left soft key.
Example: If the Iridium number you are sending your
text message to is (8816) 555 55555, you will dial
+8816 555 55555 <OK>. If the cellular number you
are sending your text message to is (212) 555 1212,
you will dial +1 212 555 1212 <OK>.
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Using Your Iridium Service
Send text messages to an email address
1. Starting from the main screen, select ‘Menu’ by pressing
the left soft key.
2. Use the two way navi-key to scroll until ‘Messages’ is
highlighted; and ‘Select’ by pressing the left soft key.
3. ‘Create message’ will already be highlighted, ‘Select’ by
pressing the soft key.
4. Using the keypad compose your message. When done,
select ‘Options’ by pressing the left soft key.
Note: You must begin your message with the recipient’s
email address, leaving a blank space between the email
address and the beginning of your message.
To create the @ sign press the * key and select from
a list of available characters.
Example: johnsmith@mail.com<space>Having a great trip!
5. ‘Send’ will already be highlighted, ‘Select’ by pressing
the left soft key.
6. ‘New recipient’ will already be highlighted, select ‘Add’
by pressing the right soft key.
7. ‘Enter number’ will already be highlighted, ‘Select’ by
pressing the left soft key.
8. In the number field, enter +*2 and press the left soft key
labeled ‘OK’.
9. ‘Send’ by pressing the left soft key.
Reply to sender of a text message
1. When viewing a text message, press the ‘Options’ soft key.
2. ‘Reply’ will already be displayed, press the ‘Select’ soft key.
3. Compose your message. Press the ‘Options’ soft key. (If
responding to an email message, leave a space between
the email address and beginning of your message.)
4. ‘Send’ will already be displayed, press the ‘Select’ soft key.
12
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Troubleshooting
Troubleshooting
Q: How do I remove the message envelope symbol on the
screen?
A: This
indicates that a new text message has been
received. You must check your text messages to ensure
that all new messages have been viewed. You may then
delete or save any messages, and the envelope symbol
should no longer appear.
Q: I am not able to receive a signal or I am having
problems with call quality.
A: Ensure that your antenna is fully rotated, locked in place,
and that you have a clear view of the sky. Check the
signal strength meter; if the signal is weak, move into an
open area. If you are inside a building, move next to a
window or ideally, move outside.
Q: The message envelope symbol is flashing.
A: This means there is not enough memory for you to
receive another text message. Follow the instructions
under “Text Messaging” to read and delete one or more
messages.
Q: My SIM card won’t work.
A: Check that the SIM card is inserted correctly, and that
the gold surface of the SIM chip is clean. If it still does
not work, contact Roadpost customer care from another
phone.
Note: For any other questions, or additional help using
your phone, call Roadpost customer care. Dial
+1 905 272 5665 – a free call from your Roadpost phone.
Get help free from your Roadpost phone
+1.905.272.5665
13
Country Codes
Australia
Austria
Belgium
Bosnia-Hercegovina
Bulgaria
Canada
Chile
China
Croatia
Czech Republic
Denmark
Egypt
Finland
France
Germany
Greece
61
Lebanon
32
Malaysia
359
Morocco
43
387
1
56
86
385
420
45
20
358
33
49
30
Hong Kong
852
Iceland
354
Hungary
India
Indonesia
Israel
Ireland
Italy
Jordan
Kuwait
36
91
62
972
353
39
962
965
961
Lithuania
370
Malta
356
Netherlands
Norway
Philippines
Poland
Portugal
Romania
Russia
60
212
31
47
63
48
351
40
7
Saudi Arabia
966
South Africa
27
Singapore
Spain
Sweden
Switzerland
Taiwan
Thailand
Turkey
UAE
UK
USA
Yugoslavia
Zimbabwe
65
34
46
41
886
66
90
971
44
1
381
263
For a complete list of country codes, please visit www.roadpost.com/support.
REV 06/09
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