Dimplex | PUH1500 | Owner`s manual | Dimplex PUH1500 Owner`s manual

Dimplex PUH1500 Owner`s manual
Owner’s Manual
Model
RWF-DG
IMPORTANT SAFETY INFORMATION: Always read this manual first before attempting to install or use this
fireplace. For your safety, always comply with all warnings and safety instructions contained in this manual to
prevent personal injury or property damage.
To view the full line of Dimplex products, please visit www.dimplex.com
7208570200rev01
Table of Contents
Welcome & Congratulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Quick Reference Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Important Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Fireplace Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Always use a qualified technician or service agency to
repair this fireplace.
! NOTE: Procedures and techniques that are
considered important enough to emphasize.
CAUTION: Procedures and techniques which, if
not carefully followed, will result in damage to the
equipment.
Warning: Procedures and techniques which, if
not carefully followed, will expose the user to the
risk of fire, serious injury, or death.
! NOTE: This equipment has been tested and
found to comply with the limits for Class B digital
device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable
protection against harmful interference in a
residential installation. This equipment generates,
uses and can radiate radio frequency energy
and, if not installed and used in accordance with
the instructions, may cause harmful interference
to radio or television reception, which can be
determined by turning the equipment off and on, the
user is encouraged to try to correct the interference
by one or more of the following measures:
2
· Increase the separation between the equipment
and the receiver.
· Connect the equipment into an outlet on a
circuit different from that to which the receiver is
connected.
· Consult the dealer or an experienced radio/TV
technician for help.
Operation is subject to the following two conditions:
(1) this device may not cause interference and (2)
this device must accept any interference, including
interference that may cause undesired operation of
the device.
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Welcome & Congratulations
Thank you and congratulations for choosing to
purchase an electric fireplace from Dimplex, the world
leader in electric fireplaces.
Please carefully read and save these instructions.
CAUTION: Read all instructions and warnings
carefully before starting installation. Failure
to follow these instructions may result in a
possible electric shock, fire hazard and will void
the warranty.
Model Number: ____________________
Serial Number: ____________________
Part Number: _ ____________________
NO NEED TO RETURN TO THE STORE
Questions With the Assembly?
Require Parts Information?
Product Under Manufacturer’s Warranty?
 Call Toll-Free: 1-888-346-7539
Monday to Friday 8:00 a.m. to 4:30 p.m. EST
Please have your model number and product serial
number ready. (See below)
Bottom of fireplace
Model Number
Rating Label
Serial Number
Quick Reference Guide
① The electrical information regarding your electric
fireplace can be found on the rating label located on
the bottom of the unit, see above.
② Before installation, please record your fireplace's
serial number above for future reference. The serial
number can be found on the Model and Serial Number
Label of your fireplace (see above).
③ If you have any technical questions or concerns
regarding the operation of your electric fireplace, or
require service contact customer service.
3
Important Instructions
When using electrical appliances, basic precautions should
always be followed to reduce the risk of fire, electric shock,
and injury to persons.
⑪ To prevent a possible fire, do not block air intake or
exhaust in any manner. Do not use on soft surfaces, like a
bed, where openings may become blocked.
① Read all instructions before using the Sahara fireplace.
⑫ All electrical heaters have hot and arcing or sparking
parts inside. Do not use in areas where gasoline, paint, or
flammable liquids are used or stored or where the unit will be
exposed to flammable vapors.
② The heater is hot when in use. To avoid burns, do
not let bare skin touch hot surfaces. The trim around the
heater outlet becomes hot during heater operation. Keep
combustible materials, such as furniture, pillows, bedding,
papers, clothes, and curtains at least 3 feet (0.9 m) from the
front of the unit.
③ Extreme caution is necessary when any heater is used
by or near children or invalids and whenever the unit is left
operating and unattended.
④ Always unplug the Sahara fireplace when not in use.
⑤ Do not operate with a damaged cord or plug, or if the
heater has malfunctioned, or if the Sahara fireplace has
been dropped or damaged in any manner. Return heater
to authorized service facility for examination, electrical or
mechanical adjustment, or repair.
⑥ Do not use outdoors.
⑦ The Sahara fireplace is not intended for use in
bathrooms, laundry areas and similar indoor locations.
Never locate heater where it may fall into a bathtub or other
water container.
⑧ Do not run the cord under carpeting. Do not cover cord
with throw rugs, runners, or the like. Arrange cord away
from traffic area and where it will not be tripped over. Make
certain cord is placed away from the firebox, mantel or other
furniture so they cannot be placed on it.
⑨ To disconnect the unit, turn the controls off, then remove
the plug from the outlet.
⑩ Do not insert or allow foreign objects to enter any
ventilation or exhaust opening as this may cause an electric
shock or fire, or damage to the heater.
⑬ Do not modify the Sahara fireplace. Use it only as
described in this manual. Any other use not recommended
by the manufacturer may cause fire, electric shock or injury
to persons.
⑭ To reduce the risk of electric shock, this appliance must
be grounded. Avoid the use of an extension cord. Extension
cords may overheat and cause a risk of fire. If you must use
an extension cord, the cord must be No. 14 AWG minimum
size and rated no less than 1875 Watts.
⑮ Do not burn wood or other materials in the Sahara
fireplace.
⑯ Do not strike the glass front.
⑰ Always use a certified electrician should new circuits or
outlets be required.
⑱ Always use properly grounded, fused and polarized
outlets.
⑲ Disconnect all power supply before performing any
cleaning, maintenance or relocation of the unit.
⑳ When transporting or storing the unit and cord, keep in
a dry place, free from excessive vibration and store so as to
avoid damage.
21 If the power supply cord is damaged, it must be
replaced by the manufacturer, its service agent or similarly
qualified persons in order to avoid a hazard.
22 The heater must not be located immediately below a
socket-outlet.
CAUTION
Risk of electric shock
Do not open
No user-servicable parts inside
SAVE THESE Instructions
4
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Fireplace Installation
Site Selection and Preparation
! NOTE: A 15 Amp, 120 Volt circuit is required. A
Figure 1
dedicated circuit is preferred but not essential in
all cases. A dedicated circuit will be required if,
after installation, the circuit breaker trips or the
fuse blows on a regular basis when the heater is
operating. Additional appliances on the same circuit
may exceed the current rating of the circuit breaker.
CAUTION: When the heater is in use, this product
draws a high, continuous electrical current. Not all
electric receptacles are designed to work with high,
continuous currents. If you plan on using this unit in
an old, worn, or loose receptacle, or are unsure if
the receptacle is suitable, please have it inspected
by a qualified electrician prior to using this product.
WARNING: Ensure the power cord is not installed
so that it is pinched or against a sharp edge and
ensure that the power cord is stored or secured to
avoid tripping or snagging to reduce the risk of
fire, electric shock or injury to persons.
Construction and electrical outlet wiring must
comply with local building codes and other
applicable regulations to reduce the risk of
fire, electric shock and injury to persons.
Do not attempt to wire your own new outlets or
circuits. To reduce the risk of fire, electric shock or
injury to persons, always use a licensed electrician.
WARNING: The supplied mounting bracket is
designed for use with Dimplex wall mounted
fireplaces only. Improper use, or use for purposes
other than intended, may cause damage or injury.
Installation
WARNING: Failure to install the Sahara fireplace
as instructed below may result in damage to the
equipment and or may expose the user to the risk
of fire, serious injury, illness or death.
WARNING: The Sahara fireplace requires the
wall mounting bracket screws to be installed into a
minimum of two wall studs (Figure 1).
Tools Required
• #2 Phillips screwdriver
• Pencil
• Slot screwdriver
• Bubble level (supplied)
• Drill, and drill bits as required
12” - 40”
(31 cm - 102 cm)
34” - 62”
(86 cm - 158 cm)
Approximate time: 30 minutes for installation
① Select an appropriate location to mount the unit
on a wall, above an electrical outlet. The bottom of the
unit must be a minimum of 12 inches (31 cm) above
the floor (mounting bracket 34 inches (86 cm) above
the floor). Access to the electrical outlet must be
maintained. Ensure the installation meets the national
and state/provincial electrical codes.
! NOTE: It is recommended that the bottom of the
unit not be mounted higher than 40 inches (102 cm)
from the ground (mounting bracket no higher than
62 inches (158 cm).
WARNING: Ensure the front of the installed
unit will be at least three (3) feet (0.9 m) from
combustible materials, such as furniture, pillows,
bedding, papers, clothes, and curtains.
② The wall-mounting bracket must be mounted
to at least two (2) wall studs. Studs should be
accessed through two (2) wall-bracket holes in one
of the following combinations: A&F, B&D, or C&E (Figure 2).
Figure 2
5
Fireplace Installation
! NOTE: Wall anchors must be installed in the
appropriate wall locations to fasten the wall
bracket through the remaining holes (Figure 3). For
example, if you plan to secure the bracket to studs
through holes A&F, install anchors centered on
holes B, C, D, and E.
Figure 3
Figure 4
Wall anchor
2
3
Screw
Wall
bracket
1
Figure 5
Wall Bracket
Supports
③Hold the wall-mounting bracket on the wall and
mark the location of ONE (1) of the mounting holes.
④ Place the bubble level onto the top of the wallmounting bracket.
⑤ Adjust the wall-mounting bracket so the bubble
on the level is centered between the two black lines.
⑥ Mark five (5) other mounting screw locations, on
Wall Bracket
the wall, ensuring that the wall bracket stays level.
⑦ Install the supplied wall anchors on the marked
locations by placing a #2 Phillips screwdriver into the
recess of the anchor.
⑧ Press the anchor into the wall in the desired
marked position while turning the anchor clockwise
until it is flush with the wall.
Figure 6
⑨ Insert the wall anchor screws through the wall
bracket and thread into the wall anchors. Tighten the
screw (Figure 4).
⑩ Install the remaining screws through the bracket
and into the wall studs as required.
! Note: At least two of the mounting screws must
be installed into a wall stud.
⑪ Remove glass assembly (Figure 4).
⑫ Mount the unit on the wall as shown (Figure 5).
⑬ Fix the unit in place by inserting two (2) screws
Panel Mounting Holes
through 2 of the 4 available back panel holes, and into
the wall studs. If studs are unattainable please use
wall anchors (Figure 6).
⑭ Replace glass assembly.
6
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Operation
The controls are located on the bottom surface of the
Sahara fireplace on the right side (Figure 7).
Figure 7
Front View
Resetting The Temperature Cutoff Switch
Should the heater overheat, an automatic cut out will
turn the heater off and it will not come back on without
being reset. It can be reset by switching the Main On/
Off Switch to Off and waiting five (5) minutes before
switching the unit back on.
CAUTION: If you need to continuously reset the
heater, unplug the unit and call Dimplex customer
service at 1-888-DIMPLEX (1-888-346-7539).
Remote Operation
The fireplace is supplied with an integrated on/off
remote control.
Control Location
! Note: Ensure that the fireplace Main On/Off
Switch is set to the Remote Control
position).
Bottom View
A
B
C
A. Main On/Off Switch
The switch has two On positions marked with and
“Manual”.
The “Manual” position is for manual operation. In this
position the built-in remote control is by-passed.
The position is for operating the unit with the
provided remote control.
When in position the unit is operated with the ON
and OFF buttons of the remote control.
When the switch is in the center position the unit is off.
B. Heater On/Off Switch
The Heater On/Off Switch supplies power to the
heater fan and the heater element. When the switch is
in the On position the heater operates if the thermostat
calls for heat.
C. Heater Thermostat Control
To adjust the temperature to your individual
requirements, turn the thermostat control clockwise
all the way to turn on the heater. When the room
reaches the desired temperature, turn the thermostat
knob counter clockwise until you hear a click. Leave in
this position to maintain the room temperature at this
setting. For additional heat, turn clockwise until you
hear the click again and the heater will turn on.
setting (up
To operate, push the ON button to turn fireplace on,
push the OFF button to turn the fireplace off.
Battery Replacement
To replace the battery:
① Slide battery cover open on the hand held
transmitter (Figure 8).
② Correctly install one (1) 12 Volt (A23) battery in
the battery holder.
③ Close the battery cover.
Figure 8
ON
Button
OFF
Button
Battery
Battery
Cover
7
Maintenance
WARNING: Disconnect power before attempting
any maintenance or cleaning to reduce the risk of
fire, electric shock or damage to persons.
Light Bulb Replacement
Allow at least five (5) minutes for light bulbs to cool
before touching bulbs to avoid accidental burning of
skin. Light bulbs need to be replaced when you notice
a dark section of the flame or when the clarity and
detail of the log exterior disappears. There are two (2)
bulbs under the log set which generate the flames and
embers.
Sahara Fireplace Surface Cleaning
To remove fingerprints or other marks, the exterior
finish can be cleaned with a damp cloth with a mild
detergent. The surface should be completely dried
with a lint free cloth to prevent water spots.
To prevent scratching, do not use abrasive cleaners or
spray liquids on any surface.
Helpful Hints
It is a good idea to replace all light bulbs at one time
if they are close to the end of their rated life. Group
replacement will reduce the number of times you need
to open the unit to replace light bulbs.
Light Bulb Requirements
Quantity of three (3) – 60 Watt chandelier or
candelabra bulbs with E-12 (small) socket base,
120 Volt.
Do not exceed 60 Watts per bulb.
Bulb Replacement Instructions:
① Unplug the unit from the outlet.
② Remove glass assembly as shown in Figure 4.
③ Reach in and turn the burnt-out bulb(s) (or all
bulbs) counter-clockwise to remove.
④ Replace with new bulbs.
⑤ Fit glass assembly back in place.
⑥ Plug in the Sahara fireplace.
Glass Cleaning
The front glass is cleaned in the factory during the
assembly operation. During shipment, installation,
handling, etc., the front glass may collect dust
particles, these can be removed by dusting lightly with
a clean dry cloth.
To remove fingerprints or other marks, the glass can
be cleaned with a damp cloth. The glass should be
completely dried with a lint free cloth to prevent water
spots. To prevent scratching, do not use abrasive
cleaners or spray liquids on the glass surface.
8
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Warranty
Products to which this limited warranty applies
This limited warranty applies to the following models of your
newly purchased Dimplex electric fireplace RWF-DG and
to newly purchased Dimplex fireplace surrounds (mantels)
and trims. This limited warranty applies only to purchases
made in any province of Canada except for Yukon Territory,
Nunavut, or Northwest Territories or in any of the 50 States
of the USA (and the District of Columbia) except for Hawaii
and Alaska. This limited warranty applies to the original
purchaser of the product only and is not transferable.
Products excluded from this limited warranty
Light bulbs are not covered by this limited warranty and are
the sole responsibility of the owner/purchaser. Products
purchased in Yukon Territory, Nunavut, Northwest Territories,
Hawaii, or Alaska are not covered by this limited warranty.
Products purchased in these States, provinces, or territories
are sold AS IS without warranty or condition of any kind
(including, without limitation, any implied warranties or
conditions of merchantability or fitness for a particular
purpose) and the entire risk of as to the quality and
performance of the products is with the purchaser, and in the
event of a defect the purchaser assumes the entire cost of
all necessary servicing or repair.
What this limited warranty covers and for how long
Products, other than fireplace surrounds (mantels) and
trims, covered by this limited warranty have been tested and
inspected prior to shipment and, subject to the provisions
of this warranty, Dimplex warrants such products to be free
from defects in material and workmanship for a period of 1
year from the date of the first purchase of such products.
Dimplex fireplace surrounds (mantels) and trims covered by
this limited warranty have been tested and inspected prior
to shipment and, subject to the provisions of this warranty,
Dimplex warrants such products to be free from defects in
material and workmanship for a period of 1 year from the
date of first purchase of such products.
The limited 1 year warranty period for products other than
fireplace surrounds (mantels) and trims and the limited
1 year warranty period for fireplace surrounds (mantels)
and trims also applies to any implied warranties that may
exist under applicable law. Some jurisdictions do not allow
limitations on how long an implied warranty lasts, so the
above limitation may not apply to the purchaser.
What this limited warranty does not cover
This limited warranty does not apply to products that have
been repaired (except by Dimplex or its authorized service
representatives) or otherwise altered. This limited warranty
does further not apply to defects resulting from misuse,
abuse, accident, neglect, incorrect installation, improper
maintenance or handling, or operation with an incorrect
power source.
What you must do to get service under this limited warranty
Defects must be brought to the attention of Dimplex
Technical Service by contacting Dimplex at 1-888-DIMPLEX
(1-888-346-7539), or 1367 Industrial Road, Cambridge
Ontario, Canada N1R 7G8. Please have proof of purchase,
catalogue/model and serial numbers available when calling.
Limited warranty service requires a proof of purchase of the
product.
What Dimplex will do in the event of a defect?
In the event a product or part covered by this limited
warranty is proven to be defective in material or
workmanship during (i) the 1 year limited warranty period for
products other than fireplace surrounds (mantels) and trims,
and (ii) the 1 year limited warranty period for surrounds
(mantels) and trims, you have the following rights:
• Dimplex will in its sole discretion either repair or replace
such defective product or part without charge. If Dimplex
is unable to repair or replace such product or part, or if
repair or replacement is not commercially practicable or
cannot be timely made, Dimplex may, in lieu of repair or
replacement, choose to refund the purchase price for
such product or part.
• Limited warranty service will be performed solely by
dealers or service agents of Dimplex authorized to
provide limited warranty services.
• For products other than surrounds (mantels) and trims,
this 1 year limited warranty entitles the purchaser to onsite or in-home warranty services. Accordingly, Dimplex
will be responsible for all labour and transportation
associated with repairing or replacing the product or
part except as follows: (i) charges which may be levied
for travel costs incurred to travel to the purchaser’s site
where the product is located if the purchaser’s site is
beyond 30 miles (48 km) from the closest service depot of
Dimplex’s dealer or service agent; and (ii) the purchaser
is solely responsible for providing clear access to all
serviceable parts of the product.
• For surrounds (mantels) and trims, this 1 year limited
warranty does not entitle the purchaser to on-site or inhouse warranty services. The purchaser is responsible
for removal and transportation of the surrounds (mantels)
and trims (and any repaired or replacement product
or part) to and from the authorized dealer’s or service
agent’s place of business. On-site or in-home services
for surrounds (mantels) and trims may be performed
at the purchaser’s specific request and expense at
Dimplex’s then-current rates for such services. Dimplex
will not be responsible for, and this limited warranty shall
not include, any expense incurred for installation or
removal of the surrounds (mantels) or trims or any part
thereof (or any replacement product or part) including,
without limitation, all shipping costs and transportation
costs to and from the authorized dealer’s or service
agent’s place of business and all labour costs. Such
costs shall be the purchaser’s responsibility.
What Dimplex and its dealers and service agents are also
not responsible for:
IN NO EVENT WILL DIMPLEX, or ITS DIRECTORS,
9
Warranty
OFFICERS, OR AGENTS, BE LIABLE TO the PURCHASER
OR ANY THIRD PARTY, WHETHER IN CONTRACT, IN
TORT, OR ON ANY OTHER BASIS, FOR ANY INDIRECT,
SPECIAL, PUNITIVE, EXEMPLARY, CONSEQUENTIAL,
OR INCIDENTAL LOSS, COST, OR DAMAGE ARISING
OUT OF OR IN CONNECTION WITH THE SALE,
MAINTENANCE, USE, OR INABILITY TO USE THE
PRODUCT, EVEN IF DIMPLEX OR ITS directors,
officers, or AGENTS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH LOSSES, COSTS OR DAMAGES,
OR IF SUCH LOSSES, COSTS, OR DAMAGES ARE
FORESEEABLE. IN NO EVENT WILL DIMPLEX, or ITS
OFFICERS, DIRECTORS, OR AGENTS BE LIABLE FOR
any DIRECT LOSSES, COSTS, OR DAMAGES THAT
EXCEED THE PURCHASE PRICE OF THE PRODUCT.
SOME JURISDICTIONS DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATION OR EXCLUSION MAY NOT APPLY TO THE
PURCHASER.
How State and Provincial law apply
This limited warranty gives you specific legal rights, and
you may also have other rights which vary from jurisdiction
to jurisdiction. The provisions of the United Nations
Convention on Contracts for the Sale of Goods shall not
apply to this limited warranty or the sale of products covered
by this limited warranty.
Replacement Parts
Flicker Motor. . . . . . . . . . . . . . . . . . . . 2000210200RP
Heater Assembly . . . . . . . . . . . . . . . . 2200490600RP
Thermostat . . . . . . . . . . . . . . . . . . . . . 2300150100RP
Lampholder wire assembly . . . . . . . . 2500450100RP
On/Off Switch . . . . . . . . . . . . . . . . . . . 2800070200RP
On/Off/On Switch. . . . . . . . . . . . . . . . .2800071100RP
Remote Receiver. . . . . . . . . . . . . . . . 3000380200RP
Flicker Rod . . . . . . . . . . . . . . . . . . . . . 5901070200RP
Glass Assembly . . . . . . . . . . . . . . . . .
Control Knob. . . . . . . . . . . . . . . . . . . .
Cutout . . . . . . . . . . . . . . . . . . . . . . . . .
Cordset . . . . . . . . . . . . . . . . . . . . . . . .
Terminal Block. . . . . . . . . . . . . . . . . . .
Capacitor. . . . . . . . . . . . . . . . . . . . . . .
Remote Control . . . . . . . . . . . . . . . . .
6904190200RP
8800620100RP
2300270400RP
4100190100RP
4000070100RP
2300030100RP
3000370500RP
Dimplex North America Limited
1367 Industrial Road
Cambridge ON
Canada N1R 7G8
© 2010 Dimplex North America Limited
10 www.dimplex.com
Troubleshooting Guide
Problem
Possible Cause
Corrective Action
Circuit breaker trips or fuse
blows when unit is turned on.
Improper circuit current
rating.
Additional appliances may exceed the current rating of the
circuit breaker or fuse. Plug unit into another outlet or install
on a dedicated 15-amp circuit. If problem persists, contact
technical support.
Unit turns on or o­ff by itself.
1. Remote control has
a similar frequency to
another remote.
2. Radio frequency
disturbance from outside
sources.
1. Re-initialize remote or move unit out of range of
interference.
2. Change frequency of other device if possible.
3. If problem persists, contact technical support.
Lights dim in room while the
unit is on.
Unit is drawing close to
circuit current rating.
Move the unit to another outlet or install unit on a
dedicated 15-amp circuit.
Power cord gets warm.
1. Normal operation.
2. Improper extension cord
in use.
1. The power cord may get slightly warm to the touch
when the heater is on.
2. Ensure any extension cord used is rated for 1875 W
and 14 AWG.
3. If problem persists, contact technical support.
Fireplace does not turn on.
1. Unit is not plugged in.
2. Circuit breaker has
tripped.
3. Improper operation.
4. Remote not initialized.
5. Depleted batteries in
remote.
1. Plug unit in to outlet.
2. Check electrical panel.
3. Refer to instruction manual.
4. Initialize the remote control.
5. Install new battery into remote.
6. If problem persists, contact technical support.
Flame frozen or shutters.
Contact technical support.
Flame not bright or not visible.
Burned out light bulbs.
Replace light bulbs.
Log set dim or not glowing.
Burned out light bulbs.
Replace light bulbs.
Light leaking from log set.
1. Log set not installed
properly.
2. Defective log set.
1. Check log set for proper fit.
2. Contact technical support..
Heater is not turning off­.
1. Improper operation.
1. Refer to instruction manual.
2. If problem persists, unplug unit and contact technical
support.
Heater is not turning on.
1. Improper operation.
1. Refer to instruction manual.
2. If problem persists, unplug unit and contact technical
support.
Heater emits an odor.
1. Normal operation.
1. Normal operation is when the heater emits an odor
for a brief period after the heater is initially turned on.
The heater is burning off any dust accumulated during
manufacturing or operation.
2. If problem persists, unplug unit and contact technical
support.
Heater fan turns on but heater
lacks heat.
1. Improper operation.
2. Normal operation.
1. Refer to instruction manual.
2. Normal operation.
3. If problem persists, unplug unit and contact technical
support.
Heating element is glowing red.
1. Normal operation.
1. Small glowing sections of the element are considered
normal.
2. If larger glowing sections are causing the heater to trip
the thermal cutout, unplug unit, discontinue use and
contact technical support.
11
Warranty Information
Fireplace Packages
Media Consoles
MODEL
Marana
CATALOGUE
NUMBER
SAP-500-C
SAP-500-B
SGFP-500-C
SGFP-500-B
DESCRIPTION
Bennett
Atwood
Langley
Gibbons
Windham
Logan
Brookings
Montgomery
PGDS25-BMA1064
PGDS25-BMA1064CB
SMP-155G-E-ST
SAP-033-BW
SGFP-033-BW
SMP-160-E-ST
SAP-350-B
SGFP-350-B
DFP25-MA1015
DFP25-MA1015G
DFP4974BW
GDS25-E1055
GDS25-E1055G
GDS25-N1057
GDS25-N1057G
GDS25-1057E
GDS25-1057EG
LIMITED SERVICE
WARRANTY
1 year
N/A
5 year
1 year
Marana - Media console in cherry or black finish with
floating glass top
Media console
33" landscape electric firebox with logs.
33" landscape electric firebox with glass ember bed.
Geneva
LIMITED PARTS
WARRANTY
Geneva - Media console in mocha finish. Features
glass door cabinets with adjustable shelves and set of
matching pier cabinets.
Media console and pier cabinets
25" landscape electric firebox with logs.
25" landscape electric firebox with glass ember bed.
1 year
N/A
2 year
1 year
Media console
26" self-trimming electric firebox
1 year
2 year
N/A
1 year
Atwood - Media console in burnished walnut finish
with fold out storage.
Media console
33" landscape electric firebox with logs.
33" landscape electric firebox with glass ember bed.
1 year
N/A
5 year
1 year
Media console
26" self-trimming electric firebox
1 year
2 year
N/A
1 year
Gibbons - Media console in black finish with 6 drawer
storage.
Media console
25" landscape electric firebox with logs.
25" landscape electric firebox with glass ember bed.
1 year
N/A
2 year
1 year
1 year
N/A
2 year
1 year
1 year
1 year
N/A
N/A
Bennett - Media console package in espresso finish
Langley - Media console package in an espresso finish
Windham - Media console in mocha finish with
smoked glass top and doors that conceal two storage
areas.
Media console
25" landscape electric firebox with logs.
25" landscape electric firebox with glass ember bed.
Logan - Media console in burnished walnut finish with
plenty of sturdy shelving.
Media console
Firebox 23" with a 2" black trim frame.
Brookings - Media console in espresso finish, features
interchangeable door panels; glass, wood and fabric
inserts.
Media console
25" landscape electric firebox with logs.
25" landscape electric firebox with glass ember bed.
1 year
N/A
2 year
1 year
1 year
N/A
2 year
1 year
Montgomery - Traditional corner media fireplace in
nutmeg or espresso finish.
Corner media console
25" landscape electric firebox with logs.
25" landscape electric firebox with glass ember bed.
1 of 5
Warranties in effect September 1, 2010 • Warranties are subject to change without notice.
Dimplex North America • 1367 Industrial Road, Cambridge, ON, Canada N1R 7G8 • Tel: 1-800-668-6663 • Fax: 1-800-668-6665 • www.dimplex.com
Warranty Information
Fireplace Packages
Media Consoles
MODEL
Corry
CATALOGUE
NUMBER
LIMITED PARTS
WARRANTY
LIMITED SERVICE
WARRANTY
1 year
2 year
N/A
1 year
1 year
1 year
N/A
N/A
1 year
N/A
2 year
1 year
1 year
1 year
N/A
N/A
LIMITED PARTS
WARRANTY
LIMITED SERVICE
WARRANTY
Newport Fireplace - Traditional cabinet in burnished
walnut finish with black granite-look surround.
Mantel cabinet and surround.
32" Multi-fire electric firebox.
1 year
10 year
N/A
1 year
Torchiere - A rich, hand-rubbed burnished walnut
finish with distinctive carved detailing.
Mantel cabinet.
32" Multi-fire electric firebox.
1 year
10 year
N/A
1 year
Hampton - Strong lines in dark oak finish with faux
black granite accents.
Mantel cabinet.
32" Multi-fire electric firebox.
1 year
10 year
N/A
1 year
Vienna - Carved detailed cabinet with burnished walnut
finish.
Mantel cabinet.
32" Multi-fire electric firebox.
1 year
10 year
N/A
1 year
Classic French - Carved detailed cabinet in burled oak
finish.
Mantel cabinet.
32" Multi-fire electric firebox.
1 year
10 year
N/A
1 year
DESCRIPTION
DFP6854B
Corry - Media console package in black finish.
Media console
26" electric firebox.
Lucas
GDS20-OK9151
Lucas - Media console in warm oak finish.
Media console
20" self-trimming electric firebox.
Novara
SAP-300-W
SGFP-300-W
SAP-300-B
SGFP-300-B
Novara - Media console in white or black finish with
smoked glass accents.
Media console
25" landscape electric firebox with logs.
25" landscape electric firebox with glass ember bed.
Cornet
DFP905B
Cornet - Media console in black finish.
Media console
Firebox 20" with integral remote.
32" Electric Fireplace Packages
MODEL
Newport BW
Torchiere
Hampton
Vienna
Classic French
CATALOGUE
NUMBER
SEP-BW-600-BG-FB
SEP-BW-4217-FB
SEP-O-4500-FB
SEP-BW-460-FB
SEP-BO-4219-FB
DESCRIPTION
2 of 5
Warranties in effect September 1, 2010 • Warranties are subject to change without notice.
Dimplex North America • 1367 Industrial Road, Cambridge, ON, Canada N1R 7G8 • Tel: 1-800-668-6663 • Fax: 1-800-668-6665 • www.dimplex.com
Warranty Information
Fireplace Packages
30"/33" Electric Fireplace Packages
MODEL
CATALOGUE
NUMBER
Carlyle
SOP-475-BW
LIMITED PARTS
WARRANTY
LIMITED SERVICE
WARRANTY
1 year
5 year
N/A
1 year
Mantel cabinet.
30" self-trimming electric firebox
1 year
5 year
N/A
1 year
Chilton - Sleek fireplace in espresso finish
complimented by brushed steel inlay.
Mantel cabinet.
30" self-trimming electric firebox
1 year
5 year
N/A
1 year
Stratford Corner - Traditional corner fireplace in
distressed medium oak finish.
Mantel cabinet.
30" self-trimming electric firebox
1 year
5 year
N/A
1 year
Traditional Alabaster - Traditional cabinet in alabaster
finish.
Mantel cabinet.
30" self-trimming electric firebox
1 year
5 year
N/A
1 year
Bel Aire - Mantel reminiscent of the Art Deco era with
fluted scroll pilasters in a pecan finish and black granitelook hearth.
Mantel cabinet.
30" self-trimming electric firebox
1 year
5 year
N/A
1 year
Notting Hill - Strong classic detailing in a traditional
warm oak or cherry finish.
Mantel cabinet.
30" self-trimming electric firebox
1 year
5 year
N/A
1 year
DESCRIPTION
Carlyle - Luxurious design that combines a burnished
walnut finish with granite surround and carved details.
Mantel cabinet.
30" self-trimming electric firebox
Laguna
Chilton
Stratford Corner
Traditional Alabaster
SOP-285-B
SOP-285-W
SOP-295-E
SOP-261C-O
EMP-AB-475
Bel Aire
EMP-300-PE
Notting Hill
Mason
Dorset
Hartford
Belvedere
Essex
SOP-380-O
SOP-945-TC
SOP-945-TCG
EMP-PE-2509
SOP-330-C
GDS30-BW1053
GDS30-1086BW
GDS30-1086W
GDS30-1086O
Laguna - Contemporary unit in black or white finish.
Mason - Contemporary cast cabinet fireplace package
in taupe finish.
Mantel cabinet.
33" landscape electric firebox with logs.
33" landscape electric firebox with glass ember bed.
1 year
N/A
5 year
1 year
Dorset - Traditional fireplace in pecan finish with
antique brass accent knobs.
Mantel cabinet.
30" self-trimming electric firebox
1 year
5 year
N/A
1 year
Hartford - Classic fireplace in aged cherry finish and
ornate inlays.
Mantel cabinet.
30" self-trimming electric firebox
1 year
5 year
N/A
1 year
Belvedere - Traditional fireplace in burnished walnut
finish with rounded pilasters and perimeter fluting.
Mantel cabinet.
30" self-trimming electric firebox
1 year
5 year
N/A
1 year
Essex - Classic fireplace with fluted columns, carved
dentil molding and burnished walnut, white or oak
finish.
Mantel cabinet.
30" self-trimming electric firebox
1 year
5 year
N/A
1 year
3 of 5
Warranties in effect September 1, 2010 • Warranties are subject to change without notice.
Dimplex North America • 1367 Industrial Road, Cambridge, ON, Canada N1R 7G8 • Tel: 1-800-668-6663 • Fax: 1-800-668-6665 • www.dimplex.com
Warranty Information
Fireplace Packages
26" Electric Fireplace Packages
MODEL
Fieldstone
Devon
Cambridge
Oxford
Preston
Kenton
Bella
Bianca
CATALOGUE
NUMBER
SMP-904-ST
SMP-BK170-O-ST
CAMBRIDGE-ESP
SMP-195C-O-ST
DFP6787C
DFP6787O
SMP-130-W-ST
SMP-130-O-ST
SMP-130-E-ST
EMP6856GB
SMP-125-B-ST
SMP-125-W-ST
Bradford
GDS26-BW1052
LIMITED PARTS
WARRANTY
LIMITED SERVICE
WARRANTY
1 year
2 year
N/A
1 year
Mantel cabinet.
26" self-trimming electric firebox
1 year
2 year
N/A
1 year
Cambridge - Espresso mantel with twin screen doors
in brushed nickel.
Mantel cabinet.
Trim, twin screen doors in brushed nickel finish.
26" self-trimming electric firebox
1 year
1 year
2 year
N/A
N/A
1 year
Oxford - Traditional corner unit in distressed medium
oak, cherry or white finish.
Corner mantel cabinet.
26" self-trimming electric firebox
1 year
2 year
N/A
1 year
Preston - Traditional fireplace package containing
cherry or oak mantel and 26" firebox.
Mantel cabinet.
26" electric firebox with black trim.
1 year
2 year
N/A
1 year
Mantel cabinet.
26" self-trimming electric firebox
1 year
2 year
N/A
1 year
Bella - Contemporary gloss white and black fireplace
with a tempered glass top.
Mantel cabinet.
26" self-trimming electric firebox
1 year
2 year
N/A
1 year
Bianca - Contemporary unit in black or white gloss
finish with a pleated surround.
Mantel cabinet.
26" self-trimming electric firebox
1 year
2 year
N/A
1 year
Bradford - Heirloom quality mantel in rich burnished
walnut finish. The picture frame pilasters can be
personalized with photos inside the wood/glass insert
panels.
Mantel cabinet.
26" self-trimming electric firebox
1 year
2 year
N/A
1 year
DESCRIPTION
Fieldstone - Rustic fireplace with a man-made stone
and hand-hewn pine mantel.
Mantel cabinet.
26" self-trimming electric firebox
Devon - Bookcase mantel in oak finish.
Kenton - A classic fireplace with clean, uncluttered
lines in white, oak or espresso finish.
4 of 5
Warranties in effect September 1, 2010 • Warranties are subject to change without notice.
Dimplex North America • 1367 Industrial Road, Cambridge, ON, Canada N1R 7G8 • Tel: 1-800-668-6663 • Fax: 1-800-668-6665 • www.dimplex.com
Warranty Information
Fireplace Packages
23", 20" and 18" Electric Fireplace Packages
MODEL
CATALOGUE
NUMBER
LIMITED PARTS
WARRANTY
LIMITED SERVICE
WARRANTY
1 year
1 year
1 year
N/A
N/A
N/A
Hastings - Victorian styled, antiqued cast trim with
spark screen in a burnished walnut finish.
1 year
N/A
DFP4743O
DFP4743C
DFP4743W
Caprice - Traditional fireplace in warm oak, cherry or
white finish and a 23" firebox.
1 year
N/A
DFP7823EB
Rome - Compact fireplace in espresso bronze finish
and carving detail. Includes 20" firebox.
1 year
N/A
CFP3902BW
CFP3902W
Warren - Burnished walnut or white unit that can be
utilized as a flat wall unit or easily converted into a
corner unit with all parts included. Includes a 20"
firebox.
1 year
N/A
Mantel cabinet.
23" electric firebox with 2" black trim.
1 year
1 year
N/A
N/A
DFP20-1060BW
Acadian - Traditional fireplace in burnished walnut
finish. Contains customizable picture frame header
ideally suited for displaying photos, collectible art or left
alone for a traditional mantel appearance. Includes a
20" firebox.
1 year
N/A
DFP4765BW
Holbrook - Traditional fireplace package in a
burnished walnut finish and 2" black trim. Includes 23"
firebox.
1 year
N/A
Branson - Compact corner fireplace in a warm oak
finish. Includes a 20" firebox.
1 year
N/A
1 year
1 year
N/A
N/A
Tessa - Compact fireplace in oak finish with a 20"
firebox.
1 year
N/A
Bravado II - Compact fireplace package in espresso or
nutmeg finish and a black marble-look surround.
Includes an 18" firebox with lava bed.
1 year
N/A
DFP18-1069GB
Mozart - Contemporary compact unit in a gloss black
finish. Includes an 18" firebox with lava bed.
1 year
N/A
DCF7850W
DCF7850B
Chelsea - Corner standing fireplace in white or black
finish.
2 year
1 year
Brockton
BROCKTON-BW
DESCRIPTION
Brockton - Traditional cabinet in burnished walnut
finish and a Victorian styled, antiqued cast trim with
spark screen.
Mantel cabinet.
Trim kit, cast, antique brown with highlights.
23" electric insert.
Hastings
CFP4949BW
Caprice
Rome
Warren
Trenton
GDS23-MA1051
Acadian
Holbrook
Trenton - Traditional fireplace in mocha finish.
Branson
DFP3696O
Troy
CFP3950BW
CFP3950O
Troy - Compact fireplace in a burnished walnut or
warm oak finish. Includes 20" firebox.
Mantel cabinet.
20" electric firebox.
Tessa
CFP3685O
CFP3685A
Bravado II
DFP18-1041E
DFP18-1041N
Mozart II
Chelsea
5 of 5
Warranties in effect September 1, 2010 • Warranties are subject to change without notice.
Dimplex North America • 1367 Industrial Road, Cambridge, ON, Canada N1R 7G8 • Tel: 1-800-668-6663 • Fax: 1-800-668-6665 • www.dimplex.com
Warranty Information
Electric Stoves
Stoves
MODEL
CATALOGUE
NUMBER
LIMITED PARTS
WARRANTY
LIMITED SERVICE
WARRANTY
Celeste - Cream or gloss black finish.
1 year
1 year
DS7420
Deluxe Stove
1 year
N/A
DS5603
Traditional Stove
1 year
N/A
CS3311
Compact Stove
90 days
N/A
DCS19W
Cube Stove - White finish
90 days
N/A
CS-1205
Promotional Stove
90 days
N/A
Mini Cube Stove - Red finish
90 days
N/A
DESCRIPTION
Celeste
TDS8515TC
TDS8515TB
Deluxe Stove
Traditional Stove
Compact Stove
Cube Stove
Promotional Stove
Mini Cube Stove
DMCS13R
1 of 1
Warranties in effect September 1, 2010 • Warranties are subject to change without notice.
Dimplex North America • 1367 Industrial Road, Cambridge, ON, Canada N1R 7G8 • Tel: 1-800-668-6663 • Fax: 1-800-668-6665 • www.dimplex.com
Warranty Information
Wall Mount Fireplaces
Wall Mount Fireplaces
MODEL
CATALOGUE
NUMBER
DESCRIPTION
LIMITED PARTS
WARRANTY
LIMITED SERVICE
WARRANTY
BLF50
Linear - 50" Linear Electric Firebox with glass ember
bed. Three installation options: fully recessed into new
construction wall; retrofit; wall-mount.
2 year
2 year
Recessed - Convex - Curved in-stud fireplace with
on/off remote control.
1 year
1 year
V1525BT-BLK
V1525BT-GM
In-stud fireplace with bevelled edge style frame in black
or gun metal finish. Includes on/off remote control.
1 year
1 year
V1525RT-BLK
V1525RT-GM
In-stud fireplace with rectangular style frame in black or
gun metal finish. Includes on/off remote control.
1 year
1 year
EWMC-CC-SS
Corner Wall Mount - Corner wall-mounted fireplace in
cream finish. Includes on/off remote control.
2 year
2 year
RWF-DG
Sahara Wall Mount - Dark gray finish frame and
landscape style firebox filled with sand. Includes on/off
remote.
1 year
1 year
TFA36E
Baldwin - Unique product in espresso finish. Easily
hangs on walls and comes with a rechargeable battery
so no messy cords. Does not include heater option.
1 year
N/A
Linear
Recessed - Convex
VCX1525
Recessed Wall Mount
Recessed Wall Mount
Corner Wall Mount
Sahara
Wall Mount
Baldwin
1 of 1
Warranties in effect September 1, 2010 • Warranties are subject to change without notice.
Dimplex North America • 1367 Industrial Road, Cambridge, ON, Canada N1R 7G8 • Tel: 1-800-668-6663 • Fax: 1-800-668-6665 • www.dimplex.com
Warranty Information
Outdoor Products & Grills
Outdoor Products
MODEL
Scottsdale
CATALOGUE
NUMBER
LIMITED PARTS
WARRANTY
LIMITED SERVICE
WARRANTY
Mantel
36" outdoor electric firebox
1 year
1 year
N/A
N/A
Spectra - Outdoor electric stove with mosquito
repellent located in top of stove. Brown metallic finish.
1 year
N/A
Deck Companion - Outdoor electric stove
1 year
N/A
CXD2000H-NA
Ventura - Backyard radiant heater, black finish.
1 year
N/A
PUH1500
Patio umbrella heater - Includes three 500 watt
radiant heating quartz elements.
1 year
N/A
LIMITED PARTS
WARRANTY
LIMITED SERVICE
WARRANTY
PowerChef Electric Grill - Full cart, electronic control
panel, stainless steel hood and side shelves.
1 year
N/A
TBQ-120-DLX
PowerChef Electric Grill - electronic control, matte
black finish with 304 stainless steel accents.
1 year
N/A
TBQ-120-REG
PowerChef Electric Grill - electronic control, matte
black finish with enamel gloss black accents
1 year
N/A
EBQ Electric Grill - Cart style, manual control, matte
black finish
1 year
N/A
CBQ-120-ELE
PowerChef Convertible Electric Grill - Tabletop
model, electronic control panel, Low contoured lid.
1 year
N/A
CBQ-120-MAN
PowerChef Convertible Grill - Tabletop model,
precise manual control, Low contoured lid.
1 year
N/A
Stand for the convertible unit
Wall Mount Bracket
Shelf Kit
1 year
1 year
1 year
N/A
N/A
N/A
PowerChef Table Top Electric Grill - Precise manual
control, black finish
1 year
N/A
EMP-OSTN-36
Mantel
DFO3607
DESCRIPTION
36" outdoor fireplace package
Spectra
EOSM-2007
Deck Companion
EOS-2006
Ventura
Patio
Umbrella Heater
Grills
MODEL
CATALOGUE
NUMBER
DESCRIPTION
BPC-2007
BPC-2007
TBQ-120-DLX
TBQ-120-REG
EBQ-2007
EBQ-2007
CBQ-120-ELE
CBQ-120-MAN
CBQ-Stand
CBQ-Wall
CBQ-Shelf
PBQ-120-METRO
PBQ-120-METRO
1 of 1
Warranties in effect September 1, 2010 • Warranties are subject to change without notice.
Dimplex North America • 1367 Industrial Road, Cambridge, ON, Canada N1R 7G8 • Tel: 1-800-668-6663 • Fax: 1-800-668-6665 • www.dimplex.com
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