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Samsung’s New Integrated Voice Processing Platform
ntroducing SVMi-16E, Samsung’s fully integrated
voice processing system. This “in-skin” system
combines the features of an auto attendant and
voicemail to allow your company to increase its
productivity by efficiently managing busy call traffic.
An expansion of our popular SVMi line, the SVMi-16E
provides 16 ports and up to 1000 mailboxes for your
telephone system. Specifically designed to integrate
into Samsung’s iDCS 500 system, the SVMi-16E provides
multi-language support for up to 9 languages,
fax-on-demand and a comprehensive set of features
unlike any other voice processing system in the
market today.
Combining the SVMi-16E’s features with the functionality
of Samsung’s iDCS product portfolio, Samsung offers
feature rich business systems to propel your company
into the future.
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Samsung’s SVMi-16E Features
SVMi-16E Features
Access Manager
Audiotex Features
Blocked Personal Greeting
Busy Personal Greeting
Call Blocking
Call Forwarding
Day / Night Personal Greeting
Find Me
Follow Me (Off Premises Transfer)
Hold for Busy Station
Multiple Personal Greetings (9)
Night Intercept
Park and Overhead Page
Personal Customized Options
Retrieve Public Caller from Hold
Screened Rejected Personal Greeting
Stored Telephone Numbers
Weekly Availability Schedule
Audiotex Librarian
Automatic Announcement Delete
Announcement Replay
Play Multiple Announcements
Administration Features
Activity Display
Administrator’s Mailbox
Auto Delete Subscribers
Automatic Setup
Back Up and Restore
Default Operation
Password Security
Programming - On Site or Remote
Subscriber Administration
Subscriber Database
System Reports
Voice Prompted Programming
Voice Studio
VoiceForm Questionnaire (Q&A)
Multiple Response Destinations
Playback Header Prompt
Team Transcription
Unlimited Questions
Caller Selected Delivery
Compound or Multiple
Document Delivery
Document Librarian
Guaranteed Fax
Voice Labels
Auto Attendant Features
Alphabetic Directory (Multiple)
Auto Attendant Routing
Automatic After Hours Answering
Announce Hold Position
Announce Hold Time
Camp On Support
Direct to Mailbox
Holidays and Special Events Scheduler
Incoming Call Overflow
Interruptible Voice Prompts
Maximum Greeting Length
Multiple Call Handling
Multiple Language Support
Operator Access
Single Digit Call Routing
System Features
Caller ID Compatible
Fax Detection and Transfer
Flexible Numbering Plan
Individually Defined
Mailboxes and Extensions
Keyset Display and Soft Key Support
MOH Supply
Multiple Mailbox Support
Operating Mode/Oriented Call Processing
Operating Mode Override
Proprietary Design
Recordable System Prompts
Schedule Table
Synchronized Clock
Voice Mail Features
Answer Machine Emulation
Auto Conversation Record
Auto Forward
Auto Log In
Auto Message Play
Call Back
Call Forward to Voice Mail
Call Record
Call Back Request Messages
Date and Time Stamp
Delivery Imperative
Direct Messaging / Quick Memo
Distribution Lists
Extended Prompting
External Number Notification
External Pager Notification
FaxMail (Requires VPM-E)
Future Delivery
Group and Sort Messages Prior to Play
Individual Mailbox Greeting
Individual Mailbox Name
Individual Mailbox Password
Maximum Number of Messages
Message Address Verification
Message Alert Notification Schedule
Message Counter
Message Length Controls
Message Retention Time by Subscriber
Message Options:
Q Delivery Options
Q Fast Forward
Q Forward with Append
Q Pause
Q Play Order
Q Replay
Q Reply
Multiple Subscriber Mailbox Login
Multiple Subscriber Mailboxes
Name Addressing
Net Mailbox (AMIS)
New / Old Selection
One Touch Access
Pager Notification Schedule
Personal Mailbox Administration
Private (Confidential) Messages
Quick Memo
Reply Required
Retrieve Public Caller from Mailbox
Return Receipt (Certified Message)
Self Memo / Reminder
Self Memo / Reminder Categories
Speed Control
Subscriber Workload Manager
Until... Scheduling
Urgent Messages
Volume Control
Selected System Features
Voice Mail Features
Answer Machine Emulation Monitor
messages being left in your voice mail box
through the speaker of your keyset just like
screening a call on your home answer machine.
Broadcast Authorized personal can broadcast
a message to everyone in the system.
Call Back Press one key and automatically call
back the person who left you the message.
Date and Time Stamp Each message
received is date and time stamped upon
Direct Messaging / Quick Memo Easily
leave a message for anyone without calling the
extension first.
External Notification When you have
messages in your mailbox, you are alerted at
your cell phone, home phone or a pager.
Individual Mailbox Greeting Each
mailbox has its own personalized individual
greeting recorded in the your voice.
Message Scan Easily scan your messages.
The first few seconds of each message will be
played, and then it will go to the next message.
Message Fast Forward and Rewind Easily
skip through a message if you are looking for a
specific piece of information.
Message Forward With Append Messages
can be forwarded to other mailboxes in the
system with introductory remarks.
Message Waiting Light Indication
Message Pause Pause the message at any
time while listening to your messages.
Message Retrieve Any sent message can be
canceled before the recipient has received it.
Message Skip When listening to new
messages, you can quickly search for a
specific message, and still save all the new
messages as new.
Message Undelete Retrieve messages that
have been previously deleted that day. No
more losing valuable messages by pressing the
wrong button.
Message Waiting Light Indication
An instant indication on your keyset tells you
when you have new messages. Press one
button and connect with your voice mail.
Multiple Language Support System and
mailbox prompts can be individually set to play
one of up to 9 languages.
New or Old Message Selection Access
your mailbox and choose to listen to either
new or old messages.
Personal Mailbox Administration Change
settings for your mailbox any time you like,
from any phone anywhere in the world.
Alphabetic Directory (Multiple) Callers who do not know your
extension number but know your name may enter the first few letters
of your name and then easily be transferred.
Audiotex Audiotex allows you to provide information only, without
giving the option to record a message.
Automatic After Hours Answering The main greeting changes
from the day to night greeting automatically.
Caller ID Compatible If you have caller ID, the SVMi-16E captures
the caller ID and saves it with each message. Then you can call back
the person leaving the message.
Compound or Multiple Document Delivery Any number of fax
documents may be linked to form a single fax document.
Incoming Call Overflow You can answer any or all lines
immediately or answer only the calls that your operator does no
pick up.
Keyset Display and Soft Key You will be able to navigate through
the SVMi-16E menus using the keyset display and the soft keys below
the display to respond to the prompts.
Recordable System Prompts Add or record some prompts to suit
your particular business.
Synchronized Clock The SVMi-16E clock is responsible for providing
each message with a date and time stamp. Changing between day and
night modes is always synchronized with the phone system.
w w w . s a m s u n g u s a . c o m / b c s
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