Pub. 42004-669L2E GAI-TRONICS® CORPORATION A HUB BEL L C OMP ANY SSM110 Card Rack Assembly Installation, Operation, Maintenance Manual TABLE OF CONTENTS Confidentiality Notice.................................................................................................................1 System Overview.........................................................................................................................1 System Design Considerations ...................................................................................................2 Capacities/Limitations....................................................................................................................... 2 Station and Access Panel Power........................................................................................................ 2 Installation .................................................................................................................................3 Installing the Card Rack ................................................................................................................... 3 Attaching Field Wiring...................................................................................................................... 4 Installing Plug-in PC Boards............................................................................................................. 6 Power ................................................................................................................................................. 6 Installing SmartSeries Amplifiers ..................................................................................................... 7 Setting the Amplifier Address ........................................................................................................................ 7 Operation .................................................................................................................................10 Page Line Priorities ......................................................................................................................... 10 Access Panel Operator..................................................................................................................... 10 Paging ......................................................................................................................................................... 10 Lamp Test Feature ....................................................................................................................................... 10 Field Station User ............................................................................................................................ 11 Page Line and Party Line Operation ............................................................................................................. 11 Optional Ancillary Equipment .................................................................................................12 Audio Messenger Interface.............................................................................................................. 12 Building Entrance Protection Barrier............................................................................................. 12 System Status and Status Reporting .........................................................................................13 Status Messages ............................................................................................................................... 13 Display History Buffer..................................................................................................................... 13 Access Panel Display........................................................................................................................ 14 System Printer ................................................................................................................................. 14 Contents of a Status Message .......................................................................................................... 14 Device Fault Messages................................................................................................................................. 15 Device Restore Messages ............................................................................................................................. 15 Page Messages............................................................................................................................................. 15 GAI-Tronics Corporation P.O. Box 1060, Reading, PA 19607-1060 USA 610-777-1374 800-492-1212 Fax: 610-796-5954 VISIT WWW .GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS Table of Contents Pub. 42004-669L2E System Startup and Shutdown..................................................................................................16 Cold Starting the System................................................................................................................. 16 Warm Starting the System .............................................................................................................. 16 System Shutdown............................................................................................................................. 16 The Programming Process .......................................................................................................17 ADVANCE System Files ................................................................................................................. 18 The .hot File ................................................................................................................................................ 18 The .cfg File ................................................................................................................................................ 18 Process Flow .................................................................................................................................... 19 Maintenance.............................................................................................................................20 General Information........................................................................................................................ 20 Troubleshooting Guide.................................................................................................................... 20 System Hum or Buzz ................................................................................................................................... 20 Static Charges.............................................................................................................................................. 20 Audio Voltage.............................................................................................................................................. 20 Troubleshooting the Card Rack .................................................................................................................... 21 Master Control Unit (MCU) Status Indicators............................................................................................... 21 Troubleshooting the MCU............................................................................................................................ 22 Access Panel Interface (API) Card Status Indicators ..................................................................................... 22 Troubleshooting the API Card...................................................................................................................... 22 Page/Party® Interface Card (PPI) Status Indicators........................................................................................ 24 Troubleshooting the PPI Card....................................................................................................................... 24 Access Panel with Display ........................................................................................................................... 25 Recommended Spare Parts ........................................................................................................................... 26 Reference Material...................................................................................................................26 Specifications ...........................................................................................................................26 Electrical ..................................................................................................................................................... 26 Environmental ............................................................................................................................................. 26 Mechanical .................................................................................................................................................. 26 GAI-Tronics Corporation P.O. Box 1060, Reading, PA 19607-1060 USA 610-777-1374 800-492-1212 Fax: 610-796-5954 VISIT WWW .GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS Pub. 42004-669L2E G AI -T RO NI CS® CO RPO R AT I O N A HU BBE LL C OM P ANY SSM110 Card Rack Assembly Installation, Operation, Maintenance Manual Confidentiality Notice This manual is provided solely as an operational, installation, and maintenance guide and contains sensitive business and technical information that is confidential and proprietary to GAI-Tronics. GAI-Tronics retains all intellectual property and other rights in or to the information contained herein, and such information may only be used in connection with the operation of your GAI-Tronics product or system. This manual may not be disclosed in any form, in whole or in part, directly or indirectly, to any third party. System Overview The SSM110 Card Rack Assembly is the central control device of a SmartSeries system. The SSM110 Card Rack is designed to control a single-zone SmartSeries system and up to eight access panels. This system configuration provides health checking (supervision) for the system’s page line and party line 1 cable, handset/speaker amplifiers, and speakers and access panels. Should a fault be detected, the event may be displayed on the access panel and a printer prints a record of the event. SmartSeries handset stations and access panels allow personnel to page individuals throughout the system. Additionally, two-way (telephone type) conversation can occur between stations on a party line. Single party line systems and five party line systems are available. Refer to Figure 1 for typical system diagram. Figure 1. Typical System Diagram GAI-Tronics Corporation P.O. Box 1060, Reading, PA 19607-1060 USA 610-777-1374 800-492-1212 Fax: 610-796-5954 VISIT WWW .GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS SSM110 Card Rack Assembly Installation, Operation, Maintenance Manual Pub. 42004-669L2E Page: 2 of 26 System Design Considerations Carefully plan the system layout before installation. Install handset stations in locations that allow for convenience, accessibility, and personnel safety. For comprehensive speaker sound coverage, consider the quantity and location of the loudspeakers—particularly in areas of high ambient noise or reverberation. Also, carefully plan the layout to minimize the amount of cable required for each installation. This is especially important because all SmartSeries stations are wired in a branch configuration. GAI-Tronics can supply multi-conductor cable designed specifically for this system. GAI-Tronics standard cable has 600 V insulation and is Underwriters Laboratory (UL) rated for power cable tray use. If you need assistance in speaker layout, refer to GAI-Tronics Speaker/Horn Installation Manual (Pub. 42004-135) for layout and speaker placement information. Capacities/Limitations SmartSeries Stations—A maximum of 200 SmartSeries stations may be connected to the PPI card in the SSM110 Card Rack. Access Panels—A maximum of eight access panels may be connected to the API card of the SSM110 Card Rack. Speakers—Only one speaker can be connected to a SmartSeries station if the station is supervising the speaker. If speaker supervision is not being used, up to four speakers can be connected to a single station in low noise areas. We recommend a maximum of two speakers be connected to a single station in high noise areas. Access Panel Cable—The recommended maximum cable distance from the card rack to an access panel is 6,560 feet (2000 meters). GAI-Tronics System Cable—The recommended maximum cable distance from the card rack to a SmartSeries station is 5,250 feet (1600 meters). GAI-Tronics Speaker Cable—The recommended maximum cable distance from a SmartSeries station to an 8-ohm speaker is 75 feet (22.86 meters). The maximum cable distance from a SmartSeries station to a 16-ohm speaker is 150 feet (45.72 meters). Station and Access Panel Power SmartSeries stations require 120 V ac power. GAI-Tronics system cable contains a No. 14 AWG wire triplet for distributing ac power to the SmartSeries stations. This wire can carry a maximum of 15 amps. Each station requires approximately 0.5 amps maximum; therefore, up to 30 SmartSeries stations can be connected to a single power circuit. Additional stations must be powered by additional power circuits. Access panels are supplied with a modular ac power cord. Plug one end of the cord into the mating receptacle on the rear of the access panel the other end into a standard 15A power receptacle. \\s_eng\gtcproddocs\standard ioms - current release\42004 instr. manuals\42004-669l2e.doc 07/07 SSM110 Card Rack Assembly Installation, Operation, Maintenance Manual Pub. 42004-669L2E Page: 3 of 26 Installation Installing the Card Rack The SSM110 Card Rack is designed for wall or surface mounting. Refer to Figure 2 for the card rack outline. Consider the following when deciding on a mounting location: 1. Is adequate space to the right side of the card rack for access to the terminal blocks, ac power cable and printer cable connections provided? 2. Can the mounting surface support the weight of the field cable when it is connected to the card rack? 3. Is a 120 V ac power receptacle located within 6 feet of the card rack? A modular line cord is supplied with the card rack. 4. If connecting a printer, make sure there is a suitable location to install the printer so that the printer cable will easily reach the card rack. Figure 2. Card Rack Outline To mount the card rack, secure the card rack to the mounting surface using the four slotted mounting holes on the rear flanges. Use 0.25-inch diameter screws or bolts to support the weight of the card rack, which is approximately 10 pounds when the plug-in cards are installed. \\s_eng\gtcproddocs\standard ioms - current release\42004 instr. manuals\42004-669l2e.doc 07/07 SSM110 Card Rack Assembly Installation, Operation, Maintenance Manual Pub. 42004-669L2E Page: 4 of 26 Attaching Field Wiring A 16-terminal plug is provided on the side of the card rack for connecting the GAI-Tronics standard Page/Party® system cable. Remove the plug from the mating receptacle to make cable termination easier. The locking screws at either end of the plug may need to be unscrewed to remove the plug. The conductors of the GAI-Tronics standard system cable are terminated as outlined in the following table. The receptacle on the card rack is labeled to indicate the function of each terminal. Figure 3. Terminal Detail \\s_eng\gtcproddocs\standard ioms - current release\42004 instr. manuals\42004-669l2e.doc 07/07 SSM110 Card Rack Assembly Installation, Operation, Maintenance Manual Pub. 42004-669L2E Page: 5 of 26 Table 1. Connections Wiring Table 2. Wiring Page/Party System Cable Access Panel Connections ® Audio Line Terminal System Cable Color Code Access Panel Terminal Access Panel Terminal Page Line (L1) 1 Red/blue #1 (+) 1 #5 (+) 9 Page Line (L2) 2 Blue/red #1 (-) 2 #5 (-) 10 Party Line 1 (L1) 3 Red #2 (+) 3 #6 (+) 11 Party Line 1 (L2) 4 Tan/red #2 (-) 4 #6 (-) 12 Party Line 2 (L1) 5 Violet #3 (+) 5 #7 (+) 13 Party Line 2 (L2) 6 Tan/violet #3 (-) 6 #7 (-) 14 Party Line 3 (L1) 11 Blue #4 (+) 7 #8 (+) 15 Party Line 3 (L2) 12 Tan/blue #4 (-) 8 #8 (-) 16 Party Line 4 (L1) 13 Brown Party Line 4 (L2) 14 Tan/brown Party Line 5 (L1) 15 Yellow Party Line 5 (L2) 16 Tan/yellow One No. 18 AWG twisted pair cable is required for each access panel. GAI-Tronics 8- or 16-conductor cable is required. To attach the wires to the plug: 1. Turn the plug screws counterclockwise several times to open the terminal. 2. For optimum wire connection, crimp a ferrule on the end of each wire, then insert the ferrule into the plug. If not using a ferrule, verify that there are no strands of wire extruding from the plug after the wire is inserted. 3. Secure the wire by turning the screw clockwise. 4. Gently pull on the wire to verify that the wire is secured tightly in the plug. 5. After all wires are terminated, insert the plug into the receptacle and then tighten the screws on either end of the plug. \\s_eng\gtcproddocs\standard ioms - current release\42004 instr. manuals\42004-669l2e.doc 07/07 SSM110 Card Rack Assembly Installation, Operation, Maintenance Manual Pub. 42004-669L2E Page: 6 of 26 Installing Plug-in PC Boards WARNING Remove power before inserting or removing the plug-in printed circuit boards. Failure to adhere to this warning will result in equipment damage. Insert each PC board into the card rack by aligning the edge of the board with the card rack guides and pushing the card into the rack until the board’s front bezel is flush with the front of the card rack. Do not force the card into the rack if the card is not aligned properly when pushed into the card rack. Move the card slightly from side to side or up and down until the rear connector is aligned, and then press the card until it is properly seated. Tighten the screws on the top and bottom of each board’s front bezel to secure the board in the card rack. Each board must be installed into the proper card slot as shown in Figure 2. The following printed circuit boards are included: Master Control Unit (MCU)—Contains the central processing that coordinates all operations as defined by its software configuration file. The MCU maintains communication with all other cards in the card rack and with SmartSeries devices located throughout the system. See the MCU card’s publication for additional information on the MCU’s operation and capabilities. A list of publications is found in the Reference Material Section. Page/Party® Interface (PPI)—Interfaces SmartSeries and Page/Party® stations to the system. Each PPI card supports up to 200 SmartSeries stations and an unlimited number Page/Party® stations. See the Reference Material Section for additional information on the operation and capabilities of the PPI card. Access Panel Interface (API)—Interfaces the access panels to the system. The API card supports up to eight access panels. See the Reference Material Section for additional information on the operation and capabilities of the API card. Power The card rack contains a plug-in power supply, which is installed in the far right card slot. Each power supply is installed in the same fashion as the plug-in cards mentioned above. A 6-foot modular ac power cord is provided with the card rack. Plug one end of the cord into the mating receptacle on the side of the card rack and plug the other end into a standard 15A power receptacle. \\s_eng\gtcproddocs\standard ioms - current release\42004 instr. manuals\42004-669l2e.doc 07/07 Pub. 42004-669L2E Page: 7 of 26 SSM110 Card Rack Assembly Installation, Operation, Maintenance Manual Installing SmartSeries Amplifiers Each SmartSeries station requires installation of a handset or a speaker amplifier. Prior to installing the amplifier in the enclosure, set each amplifier’s address. A unique address must be set for each amplifier within a zone. The installer should document each station’s amplifier address, the type of station installed, a description of the station’s location and the speaker level needed. This information is needed during system startup. Address The address is a unique hexadecimal number assigned to a SmartSeries station. All stations connected to the same PPI card must have a unique address. Type The type of stations being used at that location. The type could be a Model 701902 or 701-802 SmartSeries Handset or a Model 751-901 or 751-801 SmartSeries Amplifier. Description This is a brief description of the station’s location. This description will appear on the printer, to help locate the station. The description can be a maximum of 40 characters in length. Speaker Level This will be used to program the speaker volume. The following is a description of the volume level settings. Speaker Level Noise Condition Approximate dB Level Quiet Office Area 30-60 Normal Production Floor 60-90 Loud Turbine Room No SPKR No Speaker Connected 90 & above* 0 *NOTE: In extremely noisy areas a visual indicator may be required. Setting the Amplifier Address Two switches are used to set the station address: low address setting and high address setting. Each switch contains 16 settings, labeled 0-F. The amplifier address is determined by the high address setting followed by the low address setting. For example, to assign an address of 05, the high station address is set to 0 and the low station address is set to 5. 1. Locate the low station setting and the high station setting on the left side of the amplifier. For Models 701-802, 701-804, and 751-801: Refer to designators 2 and 3 on Figure 4 for a speaker amplifier or designators 7 and 8 on Figure 5 for a handset amplifier. For Models 701-902, 701-904, and 751-901: Refer to designators 2 and 3 on Figure 6 for a speaker amplifier or Figure 7 designators 2 and 3 for a handset amplifier. 2. Rotate the high switch and the low switch to set the desired address. A small arrow on each switch indicates the setting. Valid address settings are 05 to FE. NOTE: Do not adjust any other controls on the amplifier. These controls are factory set and will affect station performance if improperly adjusted. \\s_eng\gtcproddocs\standard ioms - current release\42004 instr. manuals\42004-669l2e.doc 07/07 SSM110 Card Rack Assembly Installation, Operation, Maintenance Manual Pub. 42004-669L2E Page: 8 of 26 Figure 4. Speaker Amplifier - Reference for Model 751-801 Figure 5. Handset Amplifier - Reference for Models 701-802 and 701-804 \\s_eng\gtcproddocs\standard ioms - current release\42004 instr. manuals\42004-669l2e.doc 07/07 SSM110 Card Rack Assembly Installation, Operation, Maintenance Manual Pub. 42004-669L2E Page: 9 of 26 Figure 6. Speaker Amplifier - Reference for Model 751-901 Figure 7. Handset Amplifier - Reference for Models 701-902 and 701-904 \\s_eng\gtcproddocs\standard ioms - current release\42004 instr. manuals\42004-669l2e.doc 07/07 SSM110 Card Rack Assembly Installation, Operation, Maintenance Manual Pub. 42004-669L2E Page: 10 of 26 Operation Page Line Priorities The SmartSeries system uses a priority scheme to control audio broadcasts from the system speakers if multiple sources are attempting to access the paging speakers. This means that if a page is made from a device with a higher priority, an in-progress page from a lower priority device is discontinued or muted. The priorities, which are configurable, ensure that the most important messages gain access to the page line first. All SmartSeries stations and access panels are assigned a page priority during the system configuration process. The ADVANCE Console and WinSCP3 software packages available from GAITronics are used to configure and install these parameters. Access Panel Operator The access panels available from GAI-Tronics are versatile and allow the operator to communicate and monitor the status of the system. The access panel includes a handset for paging, a series of lighted push buttons, a buzzer, and an optional text display. The handset is used for paging and party line communication. The buzzer sounds to alert the operator when new system information is received. The information is listed on the text display (if present). The push-button switches are used by the operator to perform the following functions: • • • Initiate voice pages Route voice pages Acknowledge system status • • Select and reset fault condition messages Check access panel LEDs Paging Complete the following steps to make a page announcement from an access panel: 1. Lift the handset from the cradle. 2. Press and hold the handset pressbar. 3. Speak directly into the microphone to broadcast your announcement over the loudspeakers. 4. Release the handset pressbar and return the handset to the cradle. Lamp Test Feature The lamp test feature is used to verify that the access panel indicators and display are functioning properly. When the LAMP TEST push button is pressed, the switch indicators and display illuminate and the panel buzzer sounds. The LAMP TEST, ACK/NEXT and PREVIOUS push buttons may not include an indicator, depending on the model. \\s_eng\gtcproddocs\standard ioms - current release\42004 instr. manuals\42004-669l2e.doc 07/07 SSM110 Card Rack Assembly Installation, Operation, Maintenance Manual Pub. 42004-669L2E Page: 11 of 26 Field Station User GAI-Tronics offers a full product line of stations designed to allow personnel to communicate throughout the facility. By using one of the many available models of field stations, personnel can make a voice page and provide instructions to their co-workers. Personnel can also request communication on the party line. Party line conversations are private in the sense that they are not broadcast over the system speakers; however, anyone may join the conversation by picking up the handset and selecting the same party line. Page Line and Party Line Operation Complete the following steps to make a page announcement from a field station. 1. Lift the handset from the cradle. 2. If party line conversation is desired, rotate the selector switch to an unoccupied party line. 3. Press and hold the handset pressbar. 4. Speak directly into the microphone to broadcast your announcement over the loudspeakers. 5. Release the handset pressbar, and if requested, wait for a response. The paged individual(s) responds by picking up a station handset and turning the selector switch to the requested party line. Party line communication, which is full duplex, is not broadcast over the system speakers. Other individual(s) can also pick up a handset and join the conversation at any time. Always return the handset to the cradle following a page or a party line conversation. \\s_eng\gtcproddocs\standard ioms - current release\42004 instr. manuals\42004-669l2e.doc 07/07 SSM110 Card Rack Assembly Installation, Operation, Maintenance Manual Pub. 42004-669L2E Page: 12 of 26 Optional Ancillary Equipment Incorporating the optional equipment discussed below can expand the standard features of the SSM110 Card Rack. The configuration of the SSM Card Rack (quantity/types of interface cards) and desired system features are the determining factors when selecting ancillary equipment to be used to with the SSM Card Rack. Refer to drawing No.73158 listed in the Reference Material section for typical interconnections between ancillary equipment and the SSM110 Card Rack. For additional information and to purchase ancillary equipment please contact a GAI-Tronics representative. Audio Messenger Interface The Audio Messenger Interface (AMI) tone/speech generator broadcasts live pages, pre-recorded alarm tones, and pre-recorded speech messages. The Audio Messenger Interface Configuration Tool (ACT) software is used to define and change configurations for the AMI, and is included with all models of AMI. To retrieve configurations and play audio messages, the AMI accesses a digital card preprogrammed with the AMI Factory Default configuration. All audio is in MP3 format and custom speech messages can be recorded and configured for use with the AMI. The AMI includes eight configurable inputs and outputs. Typically, the inputs are configured to activate alarm/process tones and/or pre-recorded speech messages, mute audio playback, and reset alarms. The outputs are typically used to activate remote alarm systems, interface to automated processes, interface to paging equipment, etc. The Model 10959-103 AMI provides the ability to perform live speech pages from a telephone. For this feature to function, the AMI must be connected to an analog station port of a PBX type telephone system, or directly to a Central Office telephone line on the public switched telephone network (PSTN). To prevent feedback, the AMI includes a built-in feedback eliminator. With this feature enabled, incoming telephone pages are recorded and stored until the telephone connection is terminated. After the connection is terminated, the AMI broadcasts the page. The delay between the recording and playback of the page eliminates any possibility of feedback. The Model 10959-103 includes a Page/Party® system interface card. This interface card provides the capability to broadcast any audio generated by the AMI on a GAI-Tronics Page/Party® system. When coupled with a telephone interface card, the Page/Party® card provides telephone callers access to fullduplex line communications. Additionally, AMI models that include the 33-ohm Page/Party® interface card allow a telephone caller to direct the telephone call to a specific party line. Building Entrance Protection Barrier The Model 10434-202NA Building Entrance Protection Barrier provides secondary protection from signal line transients and over-voltage conditions that may cause serious damage to indoor equipment or injury to personnel. \\s_eng\gtcproddocs\standard ioms - current release\42004 instr. manuals\42004-669l2e.doc 07/07 SSM110 Card Rack Assembly Installation, Operation, Maintenance Manual Pub. 42004-669L2E Page: 13 of 26 System Status and Status Reporting The system status indicators notify the operator of system events and trouble conditions. System status can be presented in several ways, depending on the system configuration. The following methods are available: • Text messages on the access panel display (if equipped with a display) • • • • • • Access panel indicators that turn on and off Access panel buzzers that start and stop Lights on cards in the card rack that turn on and off Text messages that print on a printer Device fault and restore events Operational events (page line activity) Status Messages NOTE: Not all access panels are equipped with displays. The following section pertains to access panels that are equipped with displays. The system sends status messages to the operator. Status messages are text messages that are indicated on the access panel display and printed on the printer. The system configuration specifies which messages are sent to the operator and whether they are reported on the system printer, an access panel display, or both. The configuration further specifies which types of messages sent to access panels require the operator to acknowledge them. The actual configuration of the status messages will be determined at system startup. Display History Buffer The system puts messages in a queue called the History Buffer. Messages that require status message reporting are sent from the history buffer to the access panels. The system can accommodate a maximum of two history buffers, and each can store up to 100 messages. Each history buffer is associated with one specific access panel that contains any of the following: a display, a buzzer indicator, a buzzer flash indicator, or a history level status indicator. Messages are arranged within a history buffer according to a priority scheme. Group 1 messages are messages that are waiting for acknowledgment. The messages are arranged by type in descending order of priority. Within each type, the messages are arranged oldest to newest. 1. Trouble messages 2. Restore messages Group 2 consists of messages that do not require acknowledgment and messages that have been acknowledged, but the condition persists. Messages are arranged by the following types in descending order of priority. 1. Trouble messages 2. Operational messages (page activity) 3. Restore messages \\s_eng\gtcproddocs\standard ioms - current release\42004 instr. manuals\42004-669l2e.doc 07/07 SSM110 Card Rack Assembly Installation, Operation, Maintenance Manual Pub. 42004-669L2E Page: 14 of 26 When a Group 1 message is acknowledged, it moves to Group 2. Messages are acknowledged by using a switch on the access panel. Acknowledging a message on one access panel does not affect messages on other access panels. Messages leave the history buffer when any of the following occur: • • • The condition restores An access panel operator presses the trouble remove switch (Group 2 messages only) The history buffer reaches its maximum capacity NOTE If the history buffer reaches its maximum capacity, the system first discards Group 2 messages starting with the lowest priority type messages, oldest to newest. The system proceeds to the next higher priority type, again discarding messages from oldest to newest. When there are no Group 2 messages, the system discards Group 1 messages starting with the lowest priority type, from oldest to newest. Access Panel Display An access panel may have one display, with a maximum of two displays per system. Each display must be configured with a history buffer. The system will display one text message at a time. The message is displayed unless a higher priority message preempts it. The operator can scroll through Group 2 messages if there are no Group 1 messages. There are two switches used for scrolling: PREVIOUS and ACK/NEXT. The ACK/NEXT switch acknowledges Group 1 messages. If there are no Group 1 messages, the ACK/NEXT switch will scroll through any Group 2 messages in the history buffer. ACK/NEXT displays the next message downward in the buffer within the Group 2 priority scheme (the oldest message in the next level down). PREVIOUS moves to the prior message within Group 2 messages. System Printer There is a maximum of one printer per system. The system sends messages to the printer when certain conditions occur. The types of messages to print are configurable. This allows the operator to have a chronological record of events that occur in the system. If the operator acknowledges a message, the acknowledgment message prints. Contents of a Status Message The system displays or prints one status message at a time. The types of messages displayed are dependent upon your configuration; however, the messages could include the following: • • Device fault and restore events Operational events (page or party line activity) \\s_eng\gtcproddocs\standard ioms - current release\42004 instr. manuals\42004-669l2e.doc 07/07 SSM110 Card Rack Assembly Installation, Operation, Maintenance Manual Pub. 42004-669L2E Page: 15 of 26 Device Fault Messages When a trouble condition is detected in the system, a Device Fault message is printed. The following is an example of a device fault message. ****************** Device Fault ******************** 01-Jan-07 10:30.00 AM Warehouse Zone Handset Station in Office (This table is shown as an example only) The information provided on the device fault message includes the following: • 01-Jan-07 10:30.00 AM - Date and time of event • Warehouse Zone - Indicates the zone where the trouble exists • Handset Station in Office - Description of device that is faulted Device Restore Messages When a trouble condition is corrected, a Device Restore message is printed. The following is an example of a device restore message. **************** Device Restore******************** 01-Jan-07 10:31.00 AM Warehouse Zone Handset Station in Office (This table is shown as an example only) Page Messages When a page is generated from a SmartSeries handset station, a Page Start message is printed. The following is an example of a page start message. ****************** Page Start ******************** 01-Jan-07 10:30.00 AM Warehouse Zone Supervisor’s Office Handset (This table is shown as example only) The information provided on the Page Start message includes the following: • 01-Jan-07 10:30.00 AM - Date and time of event • Warehouse Zone - Indicates the zone where the page was generated • Supervisor’s Office Handset - Description of device that generated the page \\s_eng\gtcproddocs\standard ioms - current release\42004 instr. manuals\42004-669l2e.doc 07/07 SSM110 Card Rack Assembly Installation, Operation, Maintenance Manual Pub. 42004-669L2E Page: 16 of 26 System Startup and Shutdown The system administrator can start, configure, restart, and stop the system. System startup includes cold start and warm start. Cold Starting the System Cold start the system from the power-off state. Complete the following steps to cold start the system: 1. Apply power to all field stations. When stations are powered they are operational although they do not communicate with the card rack until the cold start completes. 2. Apply power to the card rack. The visual indicators on the MCU card illuminate. The ONLINE indicators on the PPI card illuminates when the system is running. Warm Starting the System Warm start the system from the power-on state by pressing the RESET button on the MCU bezel in the card rack. Field stations remain operational during the warm start. System Shutdown The system is shutdown by removing power from the card rack. Field stations continue limited operation until their power is removed. \\s_eng\gtcproddocs\standard ioms - current release\42004 instr. manuals\42004-669l2e.doc 07/07 SSM110 Card Rack Assembly Installation, Operation, Maintenance Manual Pub. 42004-669L2E Page: 17 of 26 The Programming Process NOTE: This section is intended to give a general overview of the system programming process. Due to the critical nature of the system software configuration and its effect on reliable and proper system operation, the configuration process should be coordinated by GAI-Tronics technical personnel or performed by a certified system administrator. Contact GAI-Tronics Service at 1-800-492-1212 for technical assistance relating to system configuration or certification training. The Master Control Unit (MCU) card contains the system operating software and the system configuration file. The configuration file contains the data that defines the system’s physical and operational characteristics. During system startup, the MCU initializes and automatically reads the configuration file, and then sets the system operation to match the parameters. The System Manger can change configuration by using the ADVANCE Console and WinSCP3 software packages. The ADVANCE Console creates and maintains the software configuration file by methodically setting data values. Graphical representations of the system components are used along with various data entry forms and settings. Using the ADVANCE Console does not require a connection to the MCU. The System Manager can work on a configuration at any pace on a PC. There is no need to set all of the parameter’s data values in one session. The System Manager is simply working on a configuration that is independent of any other configuration that may exist or be active in an operating system. When the System Manager is finished entering all the data, the ADVANCE Console file is translated (or compiled). The resulting file is called the system configuration file. To save the configuration file onto the MCU, the System Manager’s computer is connected to the MCU using an Ethernet network connection. The connection can be made locally using a network crossover patch cable. The file is loaded onto the MCU using the WinSCP3 application. The purpose of the WinSCP3 program is to provide a means of accessing the MCU’s hard drive for file transfer from the System Manager’s computer. The WinSCP3 program does not have the configuration capabilities of the ADVANCE Console. The system software must be re-configured when any changes are required such as the following: • Changes in system operation that relates to voice paging. • Changes to alarms activation/reset methods or alarm annunciation parameters. • Adding or removing SmartSeries stations, access panels, or I/O devices. • Changes to equipment or location identifications. • Changes in system status reporting. NOTE: The programming process described above is one-way only. It is not possible to retrieve the configuration data file from the MCU in a format, which can be viewed and edited. \\s_eng\gtcproddocs\standard ioms - current release\42004 instr. manuals\42004-669l2e.doc 07/07 SSM110 Card Rack Assembly Installation, Operation, Maintenance Manual Pub. 42004-669L2E Page: 18 of 26 ADVANCE System Files As stated earlier in this manual, the ADVANCE Console program is used for software programming of the system. There are two important file types used with the ADVANCE Console program: The .hot File The file that is created, opened, or saved by the ADVANCE Console program uses the file extension .hot. The file name preceding the .hot extension can contain any characters recognized by Windows as a valid file name. Generally the <filename>.hot is a descriptive name identifying the system or systems that it is being used for. The .hot file contains the data of all system attributes and parameters that are entered using the various user screens in the ADVANCE Console program. The .hot file can only be opened, edited, and saved using ADVANCE Console. When changes are made, the file must be saved or the changes are lost. The file can be saved to any folder, renamed, or deleted using windows explorer after it is initially saved using ADVANCE Console. The file size obviously depends on the content of the system being configured but generally is less than 1 Mb making it small enough to be e-mailed or transferred to any readily available storage device. The .cfg File The .hot file described above is not directly used by the MCU to operate the system. It must first be compiled using ADVANCE Console. The resultant file, after compiling, is named advance.cfg. This file is stored on the MCU hard drive and is used by the MCU operating system to execute all the system functions. The MCU only recognizes the file name advance.cfg. If the file is misspelled in any way the system will not function. NOTE: The filename is case sensitive and must be all lower case. \\s_eng\gtcproddocs\standard ioms - current release\42004 instr. manuals\42004-669l2e.doc 07/07 SSM110 Card Rack Assembly Installation, Operation, Maintenance Manual Pub. 42004-669L2E Page: 19 of 26 Process Flow The following is an overview showing the typical steps in programming an ADVANCE System. Action Description 1. Gather information. Collect hardware and operation details that apply to the new or changed system configuration. 2. Run the ADVANCE Console. Software program. The System Administrator defines all system hardware and sets all system operating parameters for the system using graphical interface screens. 3. When completed, save the configuration database file. All changes are saved in <filename>.hot. 4. Compile the <filename>.hot file The console program generates a file folder for each system defined in the configuration. The folders are saved at the specified file location. Each folder contains a file named advance.cfg. 5. Connect the programming PC to the MCU. The System Administrator attaches an Ethernet crossover cable from the PC to the MCU. 6. Run Win SCP3 Program. The System Administrator starts the Win SCP3 Program and opens a session to the MCU. If the system contains more than one MCU, a different session is opened with each MCU. Multiple sessions can be open at the same time. 7. View the hard drive contents of the MCU. Navigate to the root/home/advance directory on the MCU. This is where the configuration file must be saved. 8. On the programming PC, navigate to the folder containing the new configuration file (created above). Navigate to the directory created by the ADVANCE Console program. This is where the new configuration file is saved. 9. Either rename or delete the existing advance.cfg file on the MCU. The System Administrator removes the advance.cfg file from the MCU hard drive. It can be also saved as an archive in case of a problem with the new configuration. 10. Copy configuration file onto the MCU hard drive. The System Administrator copies the advance.cfg file to MCU. 11. The system will automatically restart and execute the new system configuration. \\s_eng\gtcproddocs\standard ioms - current release\42004 instr. manuals\42004-669l2e.doc 07/07 SSM110 Card Rack Assembly Installation, Operation, Maintenance Manual Pub. 42004-669L2E Page: 20 of 26 Maintenance General Information Contact GAI-Tronics Service at 1-800-492-1212 for technical assistance. Troubleshooting Guide System Hum or Buzz Hum or buzz on the paging speakers is usually due to a short circuit to ground on one of the two page line conductors in the system cable. This condition is indicated on the access panel display and the PPI card in the card rack. To correct the problem, locate the source of the ground. Using an ohmmeter, check various junction points of the system wiring to determine in which direction the ground can be located. Locate the ground by going from one junction point to another and disconnecting the affected circuit. The fault could be within a plug-in amplifier. However, most ground circuits occur in improper terminations or are caused by small strands protruding from an improperly lugged wire. Another source of grounds or near-grounded circuits is junction boxes filled or partially filled with water. In many cases, there are deposits in the boxes, which, when combined with water, produce conductive or corrosive solutions. These deposits cause leakage between circuits and can corrode the wire and terminals. Isolation of field wiring may be necessary for test purposes. When isolating a portion of the system from the card rack, a 33-ohm 1/2-watt resistor must be connected across L1 and L2 of the page and party lines to provide the proper audio line balance resistance. Remove this resistor after completion of the tests. NOTE: The same tests also apply to the party lines. Static Charges In many normal installations, a static ac voltage may be read from the conductors of the page line circuits to ground. In many cases this voltage may be as high as 50 volts or more. This voltage is induced into the circuits by capacitance to the ac power circuit (generally carried in the same cable, and also from power cables paralleling communication cables). This voltage is inconsequential and can be ignored. Problems would only occur if one side of the page circuit becomes grounded. Audio Voltage In a properly operating system, audio voltage read across the page and party line circuits (L1 and L2) will be 1 to 1.5 VRMS when an audio signal is present. The voltage will be proportional to the loudness of the person’s voice using the handset. \\s_eng\gtcproddocs\standard ioms - current release\42004 instr. manuals\42004-669l2e.doc 07/07 SSM110 Card Rack Assembly Installation, Operation, Maintenance Manual Pub. 42004-669L2E Page: 21 of 26 Troubleshooting the Card Rack Symptom Action Power LEDs on MCU card do not illuminate. Verify proper connection of ac power cord. Verify ac power is applied. Verify the MCU is fully seated in the card rack. Call for service of the power supply. Plug-in cards do not operate Check slot with a known good plug-in card. in one of the slots. Call for service of the card rack backplane. Master Control Unit (MCU) Status Indicators LED Description (When ON) -12V The card rack is providing –12 volts dc to the MCU. +12V The card rack is providing +12 volts dc to the MCU. +5V The card rack is providing +5 volts dc to the MCU. BEEP (red) This LED simulates the CPU module speaker function. The LED emits light instead of a speaker emitting sound. NOTE 1: The LED may flash ON briefly when the PC begins booting, otherwise, this LED is OFF. If applicable, your system manual lists situations where this LED should be ON. NOTE 2: If the CPU Module detects an error during boot-up, this LED will flash more than once. In this error condition, the CPU Module generates, a one-time “beep code” to aid in diagnosing the fault. Momentarily pressing the reset button will cause the beep code to repeat. LINK Shows Ethernet network status. The MCU has established a communications link with another Ethernet network device. ACT Shows Ethernet network status. The MCU detects activity on the attached Ethernet cable. BP (red) The MCU is using the data bus in the card rack. The card rack is sometimes referred to as “backplane,” which gives this LED its abbreviation (BP). SPD This LED operates in conjunction with LINK LED to indicate the speed of the Ethernet network connection. LINK (On) SPD (Off) = 10 Mb Ethernet connection LINK (On) SPD (On) = 100 Mb Ethernet connection LINK (Off) SPD (On/Off) = no network connection established SEC (red) The MCU is accessing the CompactFlash® card connected to the secondary IDE controller. PRI (red) The MCU is accessing the hard disk drive connected to the primary IDE controller. B7, B6, B5, B4, B3, B2, B1, or B0 These LEDS are referred to as the Port 80 LEDs. They are used to show diagnostic information that can be used by factory trained technicians as a troubleshooting aid. \\s_eng\gtcproddocs\standard ioms - current release\42004 instr. manuals\42004-669l2e.doc 07/07 SSM110 Card Rack Assembly Installation, Operation, Maintenance Manual Pub. 42004-669L2E Page: 22 of 26 Troubleshooting the MCU Symptom Action The LEDs on front bezel do not illuminate. Check to ensure that the MCU is inserted correctly into the card rack. Check that power is applied to the card rack. Call for service for the MCU and/or the card rack. System does not boot. Call for service of the MCU. Date and time settings do not stay current after a period of system power interruption. Check the battery connection on the MCU. MCU battery may need to be replaced. Access Panel Interface (API) Card Status Indicators LED Status Description ON LINE On The MCU is running and is configured to recognize the API. Off The API is not receiving power from the card rack or the MCU is not properly configured to recognize the API. On The MCU has detected at least one failure in any of the access panels attached to the API. Off No failures are detected in any configured access panel. FAULT Troubleshooting the API Card Status/Message Meaning Suggested Action ON LINE LED 1. Power is not applied to the card. • Verify power is applied to the card rack. • • Verify the API card is properly seated in the card rack. Call for service. 2. A component failure has occurred. • • Replace the API Card with a spare. Call for service. 3. Card is not in the configuration. • Verify the proper card address and board ID settings on the API. Verify proper MCU configuration as listed in system manual. Call for service. does not illuminate. • • \\s_eng\gtcproddocs\standard ioms - current release\42004 instr. manuals\42004-669l2e.doc 07/07 SSM110 Card Rack Assembly Installation, Operation, Maintenance Manual Status/Message Meaning Suggested Action FAULT LED is illuminated. 1. No data communication. • • Verify cable integrity from API to all associated access panels. Call for service. 2. A component failure has occurred. • • Replace the API card. Call for service. 3. MCU configuration is not correct. • Verify the proper MCU configuration as listed in system manual. Call for service. • No audio on a page resource. Audio low on page line No audio on a party line Audio low on a party line Pub. 42004-669L2E Page: 23 of 26 1. The audio path is impaired. • • • Verify the API card is properly seated in the card rack. Verify external equipment connected properly. Call for service. 2. A component failure has occurred. • • Replace the API card. Call for service. 3. Problem with access panel microphone or pre-amp section. • • Replace access panel. Call for service. 1. The volume levels at the access panels are improperly set. • • Increase the volume of the access panels in the affected area (via system configuration). Call for service. 2. A component failure has occurred. • • Replace the API card. Call for service. 3. Problem with access panel microphone or pre-amp section. • • Replace access panel. Call for service. 1. The audio path is impaired • • • Verify the API card is properly seated in the card rack. Verify external equipment connected properly. Call for service. 2. A component failure has occurred • • Replace the API card. Call for service. 3. Problem with access panel microphone or pre-amp section. • • Replace access panel. Call for service. 1. A component failure has occurred. • • Replace the API card. Call for service. 2. Problem with access panel microphone or pre-amp section. • • Replace access panel with spare. Call for service. \\s_eng\gtcproddocs\standard ioms - current release\42004 instr. manuals\42004-669l2e.doc 07/07 SSM110 Card Rack Assembly Installation, Operation, Maintenance Manual Pub. 42004-669L2E Page: 24 of 26 Page/Party® Interface Card (PPI) Status Indicators LED Status Description On Line (green) On Card is configured and has power. Off Card is not configured properly, the power is off, or the card has failed. Blinking System is polling SmartSeries stations. On There are no SmartSeries stations configured in the zone. Off Card is either not configured or the power is off. On There is no response from one or more SmartSeries stations configured as a page line EOL device for this zone. Off There are no EOL devices, or all EOL devices configured in this zone are operating properly. On Ground fault detection is enabled and a ground is detected on either the page line or the party line. Off Ground fault detection is disabled, or no ground fault is detected. RTS (yellow) EOL FLT (red) GND FLT (red) Troubleshooting the PPI Card Status/ Message Meaning Suggested Action On-Line LED does not illuminate. 1. Power is not applied to the card. • • • Verify power is applied to the card rack. Verify the PPI Card is properly seated in the card rack. Call for service. 2. A component failure has occurred. • • Replace the PPI card with a spare. Call for service. 3. Card is not in the configuration. • Verify the proper card address and PCBA ID settings on the PPI. • • Verify proper MCU configuration. Call for service. • Verify proper MCU configuration. • Call for service. • • Replace the PPI card with a spare. Call for service. RTS LED does not flash. 1. No external devices are configured. 2. A component failure has occurred. \\s_eng\gtcproddocs\standard ioms - current release\42004 instr. manuals\42004-669l2e.doc 07/07 SSM110 Card Rack Assembly Installation, Operation, Maintenance Manual Pub. 42004-669L2E Page: 25 of 26 Status/ Message Meaning Suggested Action EOL Fault LED is illuminated. The EOL station is not reporting. • • • Verify the proper wire connections on terminal block. Verify power is applied to the EOL station. Verify the EOL station is installed. • • Verify the proper MCU configuration. Call for service. • • Identify which conductor is grounded, by measuring the resistance to ground of each conductor. Then, remove ground from the associated conductor. Call for service. 1. The audio path is impaired. • • Verify the proper wire connections on terminal block. Call for service. 2. MCU configuration is not correct. • • Verify the proper MCU configuration. Call for service. The page line balance needs adjustment. • • Adjust the page balance. Call for service. GND Fault LED is illuminated. No audio in the Page/Party® zone. Station receiver sidetone is high. A conductor on the page line or party line 1 is grounded. Access Panel with Display 1. Notify plant personnel of a system shutdown prior to servicing the unit. 2. Disconnect power before connecting external wiring or installing or removing the access panel. Symptom Action All access panel indicators are flashing and the buzzer is sounding. • Verify that the twisted-pair data cable is properly connected between the access panel and the card rack. • Verify that the card rack is on-line. Push buttons are not operative. Verify that the access panel push buttons are properly configured by the system software configuration. Switch lamps do not illuminate. • • Buzzer does not function. • • Display does not function. Press the lamp test and replace lamps in any switches that do not illuminate. Verify that the access panel lamps are properly configured by the system software configuration. Press the lamp test and if the buzzer does not sound, replace the buzzer. Verify that the buzzer is properly configured and recognized by the system software configuration. Press the lamp test and if the display does not illuminate, check internal wiring connections. \\s_eng\gtcproddocs\standard ioms - current release\42004 instr. manuals\42004-669l2e.doc 07/07 SSM110 Card Rack Assembly Installation, Operation, Maintenance Manual Pub. 42004-669L2E Page: 26 of 26 Recommended Spare Parts Model No. Description 69440-101 Master Control Unit PCBA 69255-001 Page/Party® Interface PCBA 69257-101 Access Panel Interface PCBA RFP8055-001 DC Power Supply, 70 watt Reference Material Publication # Model # Description 42004-702L2 69440-101 Master Control Unit Card 42004-608L2 69255-001 Page/Party® Interface Card 42004-680L2 69257-101 Access Panel Interface Card Drawing # Description 72487 SSM110 Card Rack Outline Drawing 73158 SSM110 Maintenance Card Rack Assembly Interconnection Diagram Specifications Electrical Power supply............................................................................ Fused at 2 A, 250 V (not user-serviceable) Input voltage ............................................................................................................... 120 V ac/240 V ac Total power consumed......................................................................................... 50 VA, 25 W maximum Input frequency range ................................................................................................................ 50/60 Hz Input surge current (cold start)....................................................................Less than 25 A peak maximum AC input power connector (side) .............................................................................. IEC 320-style, 3-pin Environmental Temperature operating ....................................................................... +32° F to +122° F (0° C to +50° C) Temperature storage ....................................................................................................... -40° C to +85° C Relative humidity ................................................................................................ Non-condensing, 5–85% Mechanical Unit dimensions .................................... 10.47 H × 8.55 W × 12.34 D inches (265.9 × 217.2 × 313.5 mm) Unit weight ................................................................................................................... 10 lbs. maximum \\s_eng\gtcproddocs\standard ioms - current release\42004 instr. manuals\42004-669l2e.doc 07/07 Warranty Equipment. GAI-Tronics warrants for a period of one (1) year from the date of shipment, that any GAI-Tronics equipment supplied hereunder shall be free of defects in material and workmanship, shall comply with the then-current product specifications and product literature, and if applicable, shall be fit for the purpose specified in the agreed-upon quotation or proposal document. If (a) Seller’s goods prove to be defective in workmanship and/or material under normal and proper usage, or unfit for the purpose specified and agreed upon, and (b) Buyer’s claim is made within the warranty period set forth above, Buyer may return such goods to GAI-Tronics’ nearest depot repair facility, freight prepaid, at which time they will be repaired or replaced, at Seller’s option, without charge to Buyer. Repair or replacement shall be Buyer’s sole and exclusive remedy. The warranty period on any repaired or replacement equipment shall be the greater of the ninety (90) day repair warranty or one (1) year from the date the original equipment was shipped. In no event shall GAI-Tronics warranty obligations with respect to equipment exceed 100% of the total cost of the equipment supplied hereunder. Buyer may also be entitled to the manufacturer’s warranty on any third-party goods supplied by GAI-Tronics hereunder. The applicability of any such third-party warranty will be determined by GAI-Tronics. Services. Any services GAI-Tronics provides hereunder, whether directly or through subcontractors, shall be performed in accordance with the standard of care with which such services are normally provided in the industry. If the services fail to meet the applicable industry standard, GAI-Tronics will re-perform such services at no cost to buyer to correct said deficiency to Company's satisfaction provided any and all issues are identified prior to the demobilization of the Contractor’s personnel from the work site. Re-performance of services shall be Buyer’s sole and exclusive remedy, and in no event shall GAITronics warranty obligations with respect to services exceed 100% of the total cost of the services provided hereunder. Warranty Periods. Every claim by Buyer alleging a defect in the goods and/or services provided hereunder shall be deemed waived unless such claim is made in writing within the applicable warranty periods as set forth above. Provided, however, that if the defect complained of is latent and not discoverable within the above warranty periods, every claim arising on account of such latent defect shall be deemed waived unless it is made in writing within a reasonable time after such latent defect is or should have been discovered by Buyer. Limitations / Exclusions. The warranties herein shall not apply to, and GAI-Tronics shall not be responsible for, any damage to the goods or failure of the services supplied hereunder, to the extent caused by Buyer’s neglect, failure to follow operational and maintenance procedures provided with the equipment, or the use of technicians not specifically authorized by GAI-Tronics to maintain or service the equipment. THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE IN LIEU OF AND EXCLUDE ALL OTHER WARRANTIES AND REMEDIES, WHETHER EXPRESS OR IMPLIED BY OPERATION OF LAW OR OTHERWISE, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Return Policy If the equipment requires service, contact your Regional Service Center for a return authorization number (RA#). Equipment should be shipped prepaid to GAI-Tronics with a return authorization number and a purchase order number. If the equipment is under warranty, repairs or a replacement will be made in accordance with the warranty policy set forth above. Please include a written explanation of all defects to assist our technicians in their troubleshooting efforts. Call 800-492-1212 (inside the USA) or 610-777-1374 (outside the USA) for help identifying the Regional Service Center closest to you. (Rev. 10/06)
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