Motorola | MTC100 | User guide | Motorola MTC100 User guide

Motorola MTC100 User guide
Feature User Guide
H.E.R.T.Z Elektronik GmbH
When printed by Motorola
Strausberger Straße 8h (Pappelhain)
15378 Rüdersdorf bei Berlin (OT Herzfelde)
Telefon: 033434 766-0
Fax: 033434 766-76
Safety and Copyright Information . . . . . . . . . . . . . . . .
Disposal Information . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . .
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Orderable MTC100 TETRA PDAs . . . . . . . . . . . . . . . . . . . . .
Orderable Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Software Installed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Controls and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Initial Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Introducing Stylus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 2: Managing your PDA . . . . . . . . . . . . . . . . . .
Today Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuring Network Connection . . . . . . . . . . . . . . . . . . . . . .
Managing Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Program and Storage Memory . . . . . . . . . . . . . . . . . . . . . . . .
SD Card Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 3: Troubleshooting and Maintenance . . . . .
Resetting PDA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Screen Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connection Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Care and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 4: TETRA Explorer Application . . . . . . . . . . .
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Start and Exit TETRA Explorer Application . . . . . . . . . . . . . . .
Main Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Status Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Security Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Enter PUK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setup Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Control Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 5: Technical Specifications . . . . . . . . . . . . . .
Data Loss Disclaimer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 6: Appendix . . . . . . . . . . . . . . . . . . . . . . . . . .
Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
© Motorola Inc., 2007-2009
MOTOROLA and the stylized M Logo are registered in the U.S.
Patent and Trademark Office. All other product or service names are
the property of their respective.
Safety and Copyright Information
No part of this manual may be reproduced, transmitted, stored in a
retrieval system, or translated into any language or computer
language, in any form or by any means, without the prior written
permission of Motorola Inc.
© 2007-2009 Motorola Inc. All rights reserved.
Computer Software Copyrights
The Motorola products described in this manual may include
copyrighted Motorola computer programs stored in semiconductor
memories or other mediums. Laws in the United States and other
countries preserve for Motorola certain exclusive rights for
copyrighted computer programs, including the exclusive right to
copy or reproduce in any form the copyrighted computer program.
Accordingly, any copyrighted Motorola computer programs
contained in the Motorola products described in this manual may
not be copied or reproduced in any manner without the express
written permission of Motorola. Furthermore, the purchase of
Motorola products shall not be deemed to grant either directly or by
implication, estoppel, or otherwise, any licence under the
copyrights, patents, or patent applications of Motorola, except for
the normal non-exclusive royalty-free licence to use that arises by
operation of the law in the sale of a product.
Safety and Copyright Information
Before using this product, read
the instructions for safe usage
contained in the Product Safety
and RF Exposure booklet
6866539D19 enclosed with your
MTC100 TETRA Personal Digital
Assistant (PDA).
Motorola, the Motorola Logo and all other trademarks identified as
such herein are trademarks of Motorola Inc. All other product or
service names are the property of their respective owners.
The information in this document is carefully examined, and is
believed to be entirely reliable. However, no responsibility is
assumed for inaccuracies. Furthermore, Motorola reserves the right
to make changes to any products herein to improve readability,
function, or design. Motorola does not assume any liability arising
out of the applications or use of any product or circuit described
herein; nor does it cover any license under its patent rights nor the
rights of others.
Disposal Information
European Union (EU) Waste of Electrical and Electronic Equipment
(WEEE) Directive
The European Union's WEEE directive requires that
products sold into EU countries must have the crossed out
trashbin label on the product (or the package in some
cases). As defined by the WEEE directive, this cross-out
trashbin label means that customers and end-users in EU
countries should not dispose of electronic and electrical equipment
or accessories in household waste.
Customers or end-users in EU countries should contact their local
equipment supplier representative or service centre for information
about the waste collection system in their country.
Chapter 1: Introduction
Congratulations on purchasing the MTC100 TETRA PDA.
The MTC100 TETRA PDA is a Microsoft® Windows Mobile®
5.0 powered Pocket PC that enables you to keep your most
important business and personal information up-to-date and
close at hand. This chapter introduces you to the internal and
external components of the MTC100 TETRA PDA and how
to get the unit setup.
TETRA Explorer is the only end user application
provided as standard with the PDA and so is
described in this manual. The responsibility for
documenting and supporting any other 'end user'
application that is loaded on this device lies with
the application provider.
If you need help or product support contact your
product supplier.
For information on using Microsoft® Windows
Mobile® 5.0 features, either click on the Start icon
followed by Help or on the ? icon if present and follow the steps shown.
Package Contents
When you unpack the contents of the MTC100 TETRA PDA,
verify that you have all of the items listed below.
Basic User Guide
MTC100 TETRA PDA battery
USB cable
Travel Charger
Stylus (1 in PDA, 1 spare) and Stylus tether (1)
Communication & Power Adapter
Documentation CD-ROM (optional)
Carrying accessories: either belt clip and carry strap kits or
optional carrying case.
Documentation CD
Travel Charger
& power adapter
Carrying accessories (optional)
Belt clip, carry strap kit,
carrying case
Figure 1: MTC100 TETRA PDA Content Package
Stylus with
stylus tether
Orderable MTC100 TETRA PDAs
MTC100 TETRA PDA Standard Version (with Camera)
Part Number
Configuration Name
Base Unit – 520 MHz processor, 128 MB RAM, 196
MB ROM Windows Mobile® 5.0
Integrated TETRA Modem
Stylus and stylus tether
Belt clip and carry strap
Carrying case
Documentation CD
Integrated Digital Camera
Intergrated 802.11g/Bluetooth
Integrated GPS
Battery Pack
MTC100 TETRA PDA Enhanced Version (with Camera,
GPS and Bluetooth)
Part Number
Configuration Name
Base Unit – 520 MHz processor, 128 MB RAM,
196 MB ROM Windows Mobile® 5.0
Integrated TETRA Modem
Stylus and stylus tether
Belt clip and carry strap
Carrying case
Documentation CD
Integrated Digital Camera
Intergrated 802.11g/Bluetooth
Integrated GPS
Battery Pack
Orderable Accessories
Part Number
3600mAh Battery Pack
Desk Charger Cradle
Spare Stylus
Accessory kit (stylus, belt clip, carry strap)
Plug-in UK Travel (wall) Charger
Plug-in EU Travel (wall) Charger
Companion CD
MTC100 robust TETRA Personal Digital Assistant (PDA)
Wireless 802.11b/g (where fitted)
Bluetooth 1.1 & 1.2 (where fitted)
High sensitivity GPS receiver (where fitted)
Four front and two side configurable buttons
Central navigation button & joy stick
SD card slot for external memory cards
iRDA (infra red) port
Rechargeable battery (Lithium Ion)
Color display and touch screen
Bottom connector for connection to desk charger or power
and charging adapter
Microphone to record messages, internal speaker to replay
audio files
Supports synchronization of data between PC and TETRA
PDA (Microsoft® Active Sync®)
If you wish to share or synchronize information
between your MTC100 TETRA PDA and a PC,
install Microsoft® ActiveSync® on your PC.
This is downloadable from
Software Installed
The following software is provided with the MTC100 TETRA
1) Windows Mobile® 5.0 elements:
Office Mobile (Word Mobile, Excel Mobile, PowerPoint
Internet Explorer Mobile
Outlook® Mobile (Outlook Calendar, Outlook Contacts,
Outlook Messaging, Tasks, Notes Application, Spell
Pictures & Videos (Image & Video viewer)
Terminal Services Client
Voice Recorder
Windows Media® Player 10.x Mobile
2) Motorola Standard application:
Tetra Explorer
Controls and Indicators
Front View
Figure 2: Front View
GPS Antenna
GPS Antenna
Shows the status of the Tetra
TETRA Antenna
TETRA 380-430 MHz Antenna
Internal speaker used for replay of
audible reminders, alerts or recordings
Touch sensitive screen
Starts the Contacts program. This
button is programmable from the
Start > Settings > Buttons screen.
Power button
A short press turns the PDA ON or
OFF. A long press turns the backlight
ON or OFF.
Returns to the Today screen. This
button is programmable from the
Start > Settings > Buttons screen.
Power Status LED
Indicates battery charge status.
W-LAN Signal LED
Indicates Wireless LAN signal
Stylus stored at the rear and used for
the touchscreen.
Navigation Joy stick/
ENTER button
Allows up, down, left, or right navigation on screen.
13 *
Starts the Calendar program.
14 *
Starts the Tasks program.
15 **
Records sound and/or voice
Bottom Connector
Connects to adaptors or desk
charger for charging; file transfer;
external keyboard; device
configuration via CPS or Key
17 *
Camera Button
First press starts the camera
application. Press the button again
to take a picture, click 'menu' to
change settings or 'thumbnail' to
view existing images. To copy/delete
etc. images select image then hold
stylus down till the menu appears.
Pictures can also be found via 'file
18 *
Notes Button
Press to start the Notes program.
Press and hold to make an audio
Infrared Port
*Note) Buttons 6,8,13,14,17 and 18 can be assigned to run programs or
applications according to user needs. A typical use is shown and described in
this table. They can be reassigned by going to Start, Settings, then Buttons
and selecting a new assignment.
** Note) During video capture the microphone is only suitable for adding
additional voice notes by the user due to microphone location and gain setting.
The microphone is not suitable for capturing general background sound from
the filmed scene.
Back View
Figure 3: Back View
1.3 Megapixel Camera
Camera Light
Light which can be turned on when using
SD Card
Slot for SD Card
SD slot screw
Screw to release SD slot cover
SIM door
Future use, do not remove
Infared Communication
Initial Setup
The following section shows you how to get started with your
Installing Battery
To install the battery remove the battery door (if fitted) by
turning the circular latch counter clockwise. Locate the reset
button inside the battery compartment and ensure that it is in
the rightmost position. Slide the battery into the battery
compartment making sure to first line up the top pin
connections. Then push the bottom of the battery gently into
the compartment. Replace the battery door and tighten the
latch clockwise.
Note that the PDA will not function until the battery door is
Pin connections
Figure 4: Installing the Battery
Plugging into AC Power and Charging
Use only the chargers and adaptors that
came with your MTC100 TETRA PDA for
Whilst pinching the sides of the adapter (1) plug it into the
bottom connector of the TETRA PDA. Fit the small power
plug (2) into the socket of the adapter. Plug the travel charger
(4) into the AC power wall outlet (3).
For the first charging process it is important to give the PDA a
complete uninterrupted charge to ensure that the battery is
fully charged (charge complete). The Power Status LED
turns to solid red while charging and turns to green when
charging is complete.
After the battery is fully charged the first time, you can
charge, recharge, and/or operate your MTC100 TETRA PDA
with available AC power using the travel charger.
Only use the designated Motorola
batteries for the MTC100 TETRA PDA.
NNTN6969A - 3600mAh high capacity.
4 UK or EU travel charger
1 Power
3 Power wall outlet
2 Small power plug
Battery and Power Properties
Your MTC100 TETRA PDA has three possible power
sources: the internal battery, the UK or EU travel charger or
the optional desktop charger. Only use the adapter(s) and/or
cable(s) that came in the packaging.
Initial Charging
Failure to fully charge the battery (do a
complete charge cycle, waiting for the
charge LED to turn green) before using the
MTC100 TETRA PDA for the first time may
reduce the overall service life of the battery.
The MTC100 TETRA PDA recharges in approximately three
(3) to (4) four hours while not in use and five (5) hours while
in use. Normally, the MTC100 TETRA PDA operates on
Figure 5: Plug into the AC Power
battery power alone. A fully charged battery can last up to
eight (8) hours depending on power consumption factors
such as the screen’s setting.
If the battery is left unattended too long, it may discharge
If you are not using the MTC100 TETRA
PDA on a regular (daily) basis, store the
unit with the battery removed.
Operating PDA
To turn the PDA on, with a charged battery fitted or to
resume from 'suspend' (off) state, press and release the
Power on/off Button. Wait for the screen to light up.
To turn off the PDA (suspend) press and release the power
The screen backlight typically turns off after a pre-defined
interval of inactivity. Pressing a key or tapping the screen
brings it back on. To turn the backlight on or off manually
when the PDA is on, press and hold the power button. After
prolonged inactivity the PDA enters the suspend state.
Power Status LED
Flashing green = In Service
Red = Out of Service
Flashing red = Connecting to
the network
Solid orange = Transmit inhibit
Solid red = Battery charging
Green = Ready to use
(fully charged)
Blinking red = Error
W-LAN signal LED
(when fitted)
Green = Excellent
Yellow = Good
Blinking yellow = Poor
To determine the main battery’s current charge level, select
Start > Settings > System Tab > Power. The Power
Properties window displays the power left in your main
battery and backup battery.
Carrying Accessories
One of the following carrying solutions is supplied with your
TETRA PDA: either 1. Belt clip kit and carry strap kit or 2.
Carrying case. The belt clip kit and carry strap kit include all
screws and mounting material necessary for assembling.
Installing Belt Clip
1. If the carry strap mounting bar (see item 1 and “Position of the
Stylus Bracket” on page 24“Position of the Stylus Bracket” on
page 24“Position of the Stylus Bracket” on page 24Figure 9) is
fitted to the PDA, remove this using the screwdriver provided.
Figure 6: Signalling LEDs on the MTC100 TETRA PDA
Unloop the stylus tether (see Figure 9) from the metal bar by widening (opening up) the end of the loop by the metal bar then
passing the entire tether and stylus (see Figure 8) through the
open loop. Keep the bar and its screws safely.
Now fit the stylus tether end onto the plastic clip mounting plate
(2). Do this by passing the end of the stylus tether through the
rectangular raised opening of the mounting plate (3) from above.
Next pass the stylus and tether through the eye of the tether and
draw it closed until the tether loop is tight around the top edge of
the rectangular opening in the belt clip plate.
Place the plate over the four brass bolt holes on the case rear.
Screw it into place using two long bolts for the top two screws
and two shorter bolts for the lower two.
Click the belt clip (4) into place on the circular raised hollow boss
of the mounting plate.
Refit the stylus into the slot in the PDA.
Installing Carry Strap
1. If the carry strap mounting bar (see Figure 9) is already fitted to
the PDA, go to step 2. If carry strap mounting bar (strap attachment 1) has been removed or is not fitted, fit this now to the
case rear on the top two brass mounting holes, using two
screws provided.
2. Take the Velcro strap with the rough (side with Velcro pad on)
side uppermost. Feed the end which has the Velcro pad on (that
is opposite end to the one with the metal bar attached) through
the slot in the carry strap mounting bar on the rear of the PDA
from underneath. Then draw the strap end through the slot for
about 5cm.
3. Slide the metal mounting of the carry strap onto the grooves on
the lower rear of the PDA adjacent to the battery catch.
4. Close the open end of the carry strap by fixing the Velcro end
onto the strap.
5. Adjust tension to suit hand size.
Installing Microsoft® ActiveSync® on PC
Microsoft ActiveSync enables you to synchronize and update
the data between your PC and your MTC100 TETRA PDA.
ActiveSync is already installed on your MTC100 TETRA
PDA but needs to be installed on your PC.
Before installing ActiveSync®, make sure Microsoft®
Outlook® is installed on your PC. If not, you can install
Outlook from the provided MTC100 TETRA PDA
Documentation CD.
1. Turn on your PC.
2. Insert the Microsoft ActiveSync Utility CD into the CDROM drive of your PC. The ActiveSync installation screen
should open immediately. If not, double-click Setup.exe
and go to step 3.
3. Click the arrow on the first screen to enter the main screen.
Click Start Here, then click Install ActiveSync 4.2 (or later
version). Click Install to start the installation.
4. When prompted, connect your MTC100 TETRA PDA to
your PC as shown below.
a.Plug the adapter with the port into the MTC100 TETRA
b.Plug the USB cable into the USB port on the adapter.
c.Connect the AC adapter to the power connector on the
USB plug.
d.Connect the USB cable to your PC. The Found New
Hardware Wizard will appear.
Adapter with USB port
USB cable
Figure 7: PDA connected to the PC via USB Cable
For More Information
For information on:
See this source
Programs on your
Click first on the Start icon and then on Help of
your MTC100 TETRA PDA touch screen for
more details on using Microsoft® Windows
Mobile® 5.0 software.
Connecting to and
synchronizing with a
Tap Help on the Start menu to view Help
Customer Support.
Contact your designated help desk.
See the Troubleshooting chapter later in this
The latest on
Windows® Powered
The Microsoft® Mobile Devices Web site:
5. Follow the on-screen instructions to synchronize the
MTC100 TETRA PDA with your PC. After the first
synchronization, the data you have stored on your PC,
such as Calendar, Contacts, and Tasks, is copied to your
MTC100 TETRA PDA. You are now ready to take it along
with you when you go.
For more information on ActiveSync, use the following link
Introducing Stylus
Use the stylus to tap or double-tap on an application icon and
select items on the menu. The stylus is also used to type on
the on screen keyboard and to write notes when in
handwriting recognition mode. The stylus that is supplied
with your MTC100 TETRA PDA is designed for your screen.
Using other pointers could damage the PDA screen and void
the warranty.
Figure 8: The Stylus
When not in use, you can conveniently place the stylus in the
storage slot located on the rear of your MTC100 TETRA
PDA.To avoid stylus loss, a mounting bracket (strap
attachment 1 supplied) is fitted to the case rear. The stylus is
tied to it by looping one end of the cord (supplied) through the
bracket and the other end through the hole at the top of the
Figure 9: Position of the Stylus Bracket
Chapter 2: Managing your PDA
This chapter tells you how to get started and provides tips on
use and how to maximize battery life.
Today Screen
When you turn on your MTC100 PDA for the first time each
day, or after a period of inactivity, you will typically see the
Today screen. This provides quick access to important
information. You can also get to the Today screen by tapping
then Today.
Managing Your PDA
1. Navigation bar/ Start. Tap to switch to a program
2. TETRA signal strength icon (for details see Chapter 4)
3. Shows connection to host PC or wireless network
4. Tap to change Volume or mute sounds coming from
5. Battery status, or mains powered (mains powered is
6. Tap to change time settings
7. Tap to change date
Status Icons
When the Today screen is displayed you may see the
following status icons on the Navigation bar. In most cases
you can tap the status icon to display the associated control
panel or more information related to the item.
Configuring Network Connection
Your MTC100 automatically detects the Internet connection
set up by your provider.
When configuring a new network connection ensure that the
security is not compromised. If your VPN Application uses
IPSec Tunnelling to connect to the Internet do not configure a
Proxy Server. Using a Proxy Server may potentially cause
sensitive data not being sent down the secure tunnel.
To ensure that a Proxy Server is disabled:
1. Tap Start > Settings > Connections tab > Connections.
2. Tap Set up/Edit my proxy server to enter Proxy Settings
3. Ensure that the This network uses a proxy server to
connect to the Internet option is not ticked.
Managing Your PDA
If you have set up another Internet connection, you are able
to configure your MTC100 to use only the desired
1. Tap Start > Settings > Connections tab > Connections.
2. Tap Advanced tab > Select Networks.
3. In the Programs that automatically connect to the
Internet should connect using field, select the desired
connection, and then tap OK.
Managing Power
A fully charged battery typically provides power for up to 8
hours of use. The operating time of a fully charged battery
depends on a number of factors including the type of
applications being used, the usage profile of the PDA and the
age of the battery. Additional functions which affect battery
consumption include, display backlight, camera light,
multimedia, GPS and Wireless LAN (Enhanced model only)
and Secure Digital memory card.
You should recharge the battery when a warning of low
power is displayed on your MTC100 TETRA PDA, or the
PDA will turn off automatically. You will need to recharge the
MTC100 TETRA PDA before you can use it again.
See Chapter 1 for information about powering on your
To check the remaining power:
1. On the Start menu, tap Settings.
2. On the System tab, tap the Power icon.
The remaining power is displayed on a status bar in the
Power control panel.
Power-Saving Tips
The MTC100 PDA has a power management function that
helps maintain maximum battery life. The product is factory
set so that:
The display backlight goes off after 30 seconds of inactivity.
This Backlight Setting feature is controlled via the Turn off
backlight if not used for option. To review or adjust the
Backlight Time, tap Start, Settings, System tab, Backlight,
and then Battery Power (see Figure 10 on page 30).
The PDA automatically switches off after 2 minutes of
inactivity. This Standby Time feature is controlled via the
Turn off device if not used for option. To review or adjust
the Standby Time, tap Start, Settings, System tab, Power,
and then Advanced tab (see Figure 12 on page 32).
The PDA also comes pre-loaded with the TETRA Explorer
application (see page 47), with features including visual
signal strength icon and connection status.
When the application is running it maintains communications
with the TETRA radio (modem). If the PDA tries to enter the
suspend state whilst TETRA explorer is running, the
application will try to maintain communications with the
modem. This can conflict with the PDA's operating system's
attempts to enter the suspend state and can cause the
TETRA radio (modem) to be switched off without warning.
No such conflict between TETRA Explorer and operating
system occurs when:
The power management settings (Standby Time and
Backlight Setting) are left at their factory settings.
The Standby Time remains greater than the Backlight Time.
For example: if you change the Backlight Time from 30
seconds to 2 minutes, you must increase the Standby Time
to more than 2 minutes. Similarly if you reduce the Standby
Time from 2 minutes to 1 minute, be sure that the Backlight
Time is set to 30 seconds.
The TETRA Explorer application is turned off (see page 49).
The following additional steps maybe take to increase battery
operating time if required:
Managing Your PDA
Turn off the backlight manually or adjust its brightness.
Press and hold the power button to turn off the backlight, or
use the Backlight control panel (Tap Start, Settings, System
tab and then Backlight) to adjust the backlight brightness
(see Figure 11 on page 31).
Figure 10: Backlight battery power settings
Figure 11: Backlight brightness settings
Suspend manually. The PDA may be suspended manually
to save battery power by pressing the power button to turn it
Managing Your PDA
Figure 12: Power settings
Always use AC power when connecting your MTC100
TETRA PDA to your PC. Note that your MTC100 TETRA
PDA will not auto-suspend while it is connected.
Turn off sounds. Use the Sounds & Notifications control
panel to turn off all but the must necessary system sounds.
Avoid using memory card accessories while on battery
power. Some memory cards use considerable power and
will quickly drain your battery.
Do not "listen" for infrared transfers (beam). Although you
can set your MTC100 TETRA PDA to constantly monitor the
IR port for files sent from other devices, doing so quickly
drains the battery.
Program and Storage Memory
Your MTC100 TETRA PDA uses flash (non-volatile) memory
for programs and file storage. It uses RAM (Random Access
memory) whilst running programs. The Operating System
(OS) files are stored in (NOR) flash. By using flash memory
for all applications, program and data files they are preserved
if battery power is removed.
SD Card Memory
Your MTC100 TETRA PDA has an SD card slot which
accepts an SD (Secure Digital) memory card. You can use
memory cards for backup storage, archives, or to transfer
large files to other devices. Memory cards can be purchased
from a variety of third-party vendors.
To insert an SD memory card:
1. Remove the cover by unscrewing the black screw at the
left side of the unit.
2. Slide the end of the card with the chipped corner into the
SD slot on the side of the MTC100 TETRA PDA.
3. Push the card into the slot until it clicks into place.
4. Screw in the cover plate again.
5. To remove an SD memory card, press the card. When the
card pops out slightly, you can pull it out.
Managing Your PDA
This chapter gives solutions to common MTC100 TETRA
PDA problems you may encounter when using the device. It
also provides guidelines on taking care of your MTC100
If you encounter a problem you cannot solve,
contact your help desk.
Resetting PDA
Warm Reset
A warm reset may be required on rare occasions when your
MTC100 TETRA PDA appears to cease responding, that is
lock up. This could occur for example if the PDA is being
used in or has been stored in a hot or humid environment. A
warm reset stops all running applications and any unsaved
files will be lost, however file system and registry data is
preserved. To perform a warm reset, press and hold both the
Power and the Home buttons together for 4 seconds.
If user training advised you the need to run TETRA Explorer
to connect to the TETRA network after battery change (for
example after fitting a new battery or having taken the battery
out to charge it) you will need to perform a restart to TETRA
Explorer following a warm reset too. See the steps explained
in the section Start and Exit the TETRA Explorer
Application for details.
Warm Reset with Battery Out
If a warm reset does not restore PDA functionality, remove
the battery door, then remove the battery. Locate the plastic
real time clock disable switch inside the battery compartment
as shown below. Place a small flat bladed screwdriver to the
right of the plastic switch and slide it to the left (off position),
Chapter 3: Troubleshooting and
wait 15 seconds, then slide it back to the right (on position).
Do not use any wider instrument than a screwdriver to do – a
stylus or pen for example would not fit between the switch
and battery recess wall and would exert a downward force
that could break the switch. As with the warm reset, all
running applications will stop, any unsaved files will be lost,
however all file system and registry data is preserved. In
addition the time (clock) settings will be lost. Wait 30 seconds
then replace the battery and the battery cover. The PDA
should power back up after a short delay.
If user training advised you the need to run TETRA Explorer
to connect to the TETRA network after battery change (for
example after fitting a new battery or having taken the battery
out to charge it) you will need to perform a restart to TETRA
Explorer following a warm reset too. See the steps explained
in the section Start and Exit the TETRA Explorer
Application for details.
If neither warm reset nor warm reset with battery out restore
PDA performance, you need to contact your support (help)
desk for further assistance.
Figure 13: Troubleshooting - The real time clock disable switch
Warm reset causes the loss of all RAM information
(which means all unsaved files or data). Warm reset
with battery out additionally causes loss of clock.
From time to time Motorola may offer a firmware (software)
upgrade for MTC100 TETRA PDA. This will be distributed to
customers by Motorola or its authorized resellers.
To ensure the integrity of your data, you are
advised to regularly back up important
information. This can be done to a PC
(using ActiveSync), or to an SD card,
depending on your IT policy.
Do not remove the battery door unless it is
necessary. Removal of the battery door will
cause the PDA to power down. When
replaced, the PDA will automatically
perform a warm reset.
If the battery runs completely out of power and is
not re-charged in time, unsaved files or data will be
lost and the clock reset.
Firmware Image Upgrade
Power Problems
Power Does Not Turn on When Using Battery
The remaining battery power may be too low to run your
MTC100 TETRA PDA. Connect the AC adapter to your
MTC100 TETRA PDA and to external AC power. Then, turn
on your MTC100 TETRA PDA. Charge the battery whenever
possible to avoid running out of battery power.
Battery Runs out of Power Quickly
You might be using your MTC100 TETRA PDA in ways that
drain power quickly. For more information, see the section
Managing Power in this guide for tips on saving power.
Memory Problems
If a warning message of not enough memory appears, try the
following to free memory on your MTC100 TETRA PDA.
Be careful when deleting files. Deleting files of
which the function is unknown can cause
programs or features to malfunction. It is
recommended that you create a backup before
deleting files.
Delete files you no longer need. Tap Start, Programs, and
then File Explorer. Press and hold the file you wish to
delete, then tap Delete on the pop-up menu. To find your
largest files, select “Sort by Size” from the folder title bar.
Remove programs you no longer need.Tap Start, and then
Settings. Tap System tab, then tap Remove Programs.
Tap the program you want to remove then tap Remove.
In Internet Explorer options, delete all files then clear history.
In Internet Explorer, tap Tools then Options. Tap Delete
Files then Clear History. Stop programs you are not
currently using. In most cases, programs automatically stop
Reset your MTC100 TETRA PDA as described earlier in this
If you have an SD card, move data to the SD card as follows:
Tap Start, Programs, then File Explorer. Press and hold the
file you want to move, then tap Cut. Browse to My
Documents folder in the SD card folder, tap Edit, then Paste.
Files stored in folders other than My Documents or stored in
subfolders within subfolders in My Documents may not show
up in the list view of some programs. When using Notes,
Word Mobile, or Excel Mobile, you can also move files by
opening the item then tapping Tools or Edit then Rename/
Screen Problems
Screen is Off
If the screen does not respond, even after you press the
power button; try the following until the problem is solved:
Connect the AC adapter to your MTC100 TETRA PDA and to
external AC power.
Then, reset your MTC100 TETRA PDA as described in
Resetting Your MTC100 TETRA PDA earlier in this chapter.
to free needed memory. However, in some situations, such
as when confirmation dialog boxes are waiting for a user
response, the program may not be able to automatically
stop. To check the state of your active programs, tap Start
then Settings. Tap System tab, tab Memory, then Running
Programs. Tap the program you want to view then tap
Activate. Close any open windows or messages and return
the program to list view. If this does not work, you can stop
the program manually. First, make sure that your work is
saved by closing open items and return the program to list
view. Then, stop the program by tapping Stop or Stop All on
the Running Programs tab.
Screen Responds Slowly
Make sure that your MTC100 TETRA PDA is not running out
of battery power or running many active programs. If the
problem still exists, reset your MTC100 TETRA PDA as
described in Resetting Your MTC100 TETRA PDA earlier in
this chapter.
Screen freezes
Reset your MTC100 TETRA PDA as described in Resetting
Your MTC100 TETRA PDA earlier in this chapter.
Screen is Hard to Read
Make sure that the backlight of the display is on.
Adjust the level of backlight.
Shade the screen from direct sunlight.
If you are having difficulty reading a document on the screen,
try adjusting the zoom percentage or text size.
In Notes, tap Tools, and then select a zoom
In Word Mobile and Excel Mobile, tap View, tap Zoom,
and then select a zoom Percentage.
In Internet Explorer Mobile, tap View, Tap Text Size,
then select a size.
In Calendar, Contacts, and Tasks, tap Tools, tap
Options, then select Use large font.
Touch Screen Does Not Respond to Stylus Taps
(The Stylus has to be placed in a different place to that
expected to get a desired response from PDA.)
Realign the touch screen. Tap Start, and then tap Settings.
Tap System tab, then tap Align Screen. If these steps
cannot be achieved by the stylus, owing to the screen
misalignment, you may instead recalibrate the screen by
Connection Problems
USB Dock/Cradle Connection Problems
Make sure that you have installed the correct version of
ActiveSync on your desktop PC. Install the version
ActiveSync included with your MTC100 TETRA PDA.
Make sure that your MTC100 TETRA PDA and your desktop
PC are turned on.
Make sure that you do not have any other active
When using the USB cradle, make sure that your MTC100
TETRA PDA is properly seated.
Make sure that the cable is securely plugged into the USB
port on your desktop PC. Connect the USB cable directly to
your desktop PC - do not run the cable through a USB hub.
Make sure that the USB connection is enabled in ActiveSync
on your desktop PC. If the USB connection is already
enabled, disable the USB connection, close the Connection
Settings window, and then re-open and re-enable the USB
Reset your MTC100 TETRA PDA before connecting the USB
cable. (See Resetting Your MTC100 TETRA PDA earlier in
this chapter.) Always disconnect your MTC100 TETRA PDA
before you restart your desktop PC.
Connect only one MTC100 TETRA PDA or personal digital
assistant to your desktop PC at a time.
pressing the Home, Task and Calendar keys
simultaneously. These are the bottom left, bottom right and
top right keys on the from keypad. Touch screen
misalignment is most likely to occur if the PDA is stored or
used in a hot or humid environment.
Infrared Connection Problems
Transfer only one file, or no more than 25 contact cards, at a
Position the IR ports so that they line up at a distance less
than 20cm (8 inches) but more than 5cm (2 inches) apart.
Make sure that there are no obstacles between the IR ports.
Adjust the room lightning. Some types of light interfere with
IR communications. Try moving to a different location or
turning off some lights.
Care and Maintenance
Taking good care of your MTC100 TETRA PDA will ensure
troublefree operation and reduce the risk of damage to your
General Guidelines
Keep your MTC100 TETRA PDA away from excessive
moisture and extreme temperatures.
Avoid exposing your MTC100 TETRA PDA to direct sunlight
or strong ultraviolet light for extended period of time.
Do not place anything on top of your MTC100 TETRA PDA
as this may damage the display.
The screen surface is easily scratched. Use only stylus to tap
on the screen. Avoid touching it with your fingers, pens, or
Never clean your MTC100 TETRA PDA with the power on.
Use a soft, lightly damp lint-free cloth to wipe the screen and
the exterior of your MTC100 TETRA PDA.
Never use paper towels to clean the screen.
Guidelines for Potentially Explosive Atmosphere Areas
(Explosive atmospheres refers to hazard classified locations
Prior to entering a potentially explosive
area, the TETRA radio must be turned off.
To turn the PDA off, press and hold the Power Button.
If the PDA appears to have already entered suspend state
(screen is blank), check whether the TETRA Service LED is
If the LED is still lit red or green, this means the radio is still
on (for example when Power modem off in suspend is
disabled). In this case, turn the PDA back on, then off to
ensure the LED goes off.
Alternatively if you wish to keep the PDA on in an explosive
atmosphere, use the Enable Modem TXI feature (see
page 62). The Service LED turns yellow afterwards to
confirm TXI is enabled.
Do not charge the battery in
explosive atmosphere areas.
Sparks can cause an explosion or
fire resulting in bodily injury or
even death.
When returning out of a potentially explosive area, if the
Power modem off in suspend was previously unchecked,
you may now uncheck it again.
Travel Guidelines
Before traveling with your MTC100 TETRA PDA, back up
your data. As an added precaution, bring along a backup
Turn off your MTC100 TETRA PDA and disconnect all
external devices.
Make sure that the battery is fully charged.
Take the AC travel charger and adapter with you. Use the AC
adapter as the power source and as a battery-recharger.
that may contain hazardous gas, vapors, or dusts).
Hand-carry your MTC100 TETRA PDA in a carrying case.
Consult the airlines first before using your MTC100 TETRA
PDA on the plane. You need to be very careful when using
electronic devices during the flight. When instructed to do so,
turn off your MTC100 TETRA PDA when on board an
aircraft. Any use of this MTC100 TETRA PDA must be in
accordance with applicable regulations per airline crew
If you plan to travel aboard with your MTC100 TETRA PDA,
consult your dealer for the appropriate AC adapter for use in
your country of destination.
Hospitals or Care Facility Guidelines
To avoid electromagnetic interference and/or compatibility
conflicts, disable the TETRA radio using the TXI function
within TETRA Explorer in any facility where posted notices
instruct you to turn off radio transmission equipment.
Hospitals or health care facilities may be using equipment
that is sensitive to external RF energy.
Medical Device Guidelines
The Advanced Medical Technology Association (AdvaMed)
recommends that a minimum separation of 15cm (6 inches)
be maintained between a handheld MTC100 TETRA PDA
and a pacemaker.These recommendations are consistent
with those of the U.S. Food and Drug Administration.
Persons with pacemakers should:
ALWAYS keep the MTC100 TETRA PDA more than 15cm
from their pacemaker when the PDA is turned ON.
Not carry the PDA in the breast pocket.
Turn the radio OFF immediately if you have any reason to
suspect that interference is taking place.
The PDA may interfere with some hearing aids. In the event
of such interference, you may want to consult your hearing
aid manufacturer to discuss alternatives.
Other Medical Devices
If you use any other personal medical device, consult the
manufacturer of your device to determine if it is adequately
shielded from RF energy. Your physician may be able to
assist you in obtaining this information.
Hearing Aids
Chapter 4: TETRA Explorer Application
This chapter describes the features of the TETRA Explorer
for a MTC100 TETRA PDA.
The TETRA Explorer application provides the user with full
control of the built-in TETRA Modem (TOM100). The TETRA
Explorer application sends and receives AT commands over
virtual or physical serial connections.
The TETRA Explorer application will prompt a user on critical
operating conditions (such as failure to open the communication port, power-off disable at key distribution, no service,
card out, card test failed) by means of pertinent icon or notification balloon.
The current TETRA Explorer application offers an English
The TETRA Explorer application provides the following
• Display of TETRA Signal Reception and Status
Information in the System Tray (for example, signal
strength, no service).
• Dial-up Network Establishment and Disconnection
(TETRA Modem TOM100) Point-to-Point connection.
• Dial-Up Network data packet statistics (for example,
TETRA Explorer
The TETRA Explorer application user interface relies on the
Windows Mobile 5 shell functions, particularly notification
API, in order to display a TETRA Explorer icon in the Program title bar. This allows the program to stay on top of every
other application and be available for immediate activation.
The Windows Mobile 5 version requires the standard Windows shell to be present.
packets transmitted, packets received).
• Hardware Status Message Reporting (for example, serial
port error).
• Network Message Reporting (for example, bit errors, MAC
CRC errors, cell re-selection, LST, Authentication failure,
Registration Failure, Attachment failure, any other
unsolicited messages).
• Receiving/Transmitting SDS Messages.
• Capability of flashing the TOM100 modem by a Customer
Programming Software using the USB interface.
• TETRA Radio parameters report (for example, Software
and Hardware version numbers, Cell information BG/FG,
MCCH information, ISSI and GSSI information,
Encryption Information).
• Security functions (for example, PIN/PUK key enable/
• TETRA Explorer Setup (e.g communication port
• TETRA Explorer About Box Information.
Start and Exit TETRA Explorer Application
Click on Start and a pull down menu will open. The user
starts the TETRA Explorer application manually by clicking on
the TETRA Explorer icon. The TETRA Explorer application
will start up maximized and provide means to minimize it to
system tray.
TETRA Explorer
TETRA Explorer Tray Icons
The TETRA Explorer application remains visible as long as it
is running. The icon in the system tray reflects the current
status of the MTC100 TETRA PDA.
The MTC100 TETRA PDA shows the following status
information in the PDA tray:
PDA tray icons
In Service and Registration success 0 bars
Out of Service 0 bars
1-5 bars, Registration success
1-5 bars, Registration fail
Serial Port connected
Serial Port not connected
Look for Registration
Modem TOM100 card connected
Modem TOM card disconnected
Fatal error
Modem TOM100 card locked
TETRA Explorer Application icon
Clicking on the TETRA Explorer application icon (by running
the TETRA Explorer executable file) brings the TETRA
Explorer application window and icon into the system tray.
The system tray application icon will change according to the
MTC100 TETRA PDA status mentioned above.
Signal Quality Display
The system tray application displays the signal quality icon
animated according to the current signal quality. This allows
users to find a location with the best reception.
The signal quality is always displayed when the radio is connected to the system and is functioning normally.
Establish Packet Data Connection
The TETRA Explorer application provides a function for
initiating a Packet Data Connection on the TETRA network.
This may result in a connection to the Internet.
Exit TETRA Explorer application
To exit TETRA Explorer click on the TETRA Explorer Tray
Icon at the top of the screen to open the application dialogue
box and select Exit.
TETRA Explorer
Clicking on the system tray application icon brings a
notification balloon with the context info, explaining the
meaning of the current icon. The balloon shall have a button
to open up the TETRA Explorer application and a button to
hide the balloon.
Main Tab
Click on the Main tab at the bottom of the screen and then
the Dial Up button to initiate a PPP connection.
After establishment of the PPP connection the TETRA
Explorer Dial Up button caption will change to Hang up and
the button icon to represent the hang up will be shown.
Clicking on the Hang up button terminates the PPP connection and change the button icon to Dial Up again.
The main TETRA Explorer application page provides a function to test the current PPP connection. The test is available
upon PPP connection establishment.
The specific PPP IP address where the test packets are sent
has to be defined in the Setup page.
TETRA Explorer
If the user attempts to call the test connection without the
setup of the test IP, the application will pop up a notification
window requesting the IP address setup (see section Setup).
Packet Data Statistics
The TETRA Explorer application displays packet data statistics. This info will be displayed upon establishing a PPP connection. How to establish a PPP connection has been
described earlier.
Packet data statistics obtained from Tetra radio includes the
following info:
• Number of received bytes
• Number of transmitted bytes
• Discarded bytes in downlink
• Discarded bytes in uplink
• Average receive rate (bytes per second (bps) max 32000
bps, min 0 bps, N/A -1)
• Average transmit rate (bytes per second (bps) max 32000
bps, min 0 bps, N/A -1)
• Current packet data channel width (in TDMA slots)
The packet data statistic will be refreshed periodically when
the start screen is visible and a PPP connection is established.
Status Tab
The TETRA Explorer application displays the modem status
of the currently connected TETRA radio when you are clicking on the Status tab at the bottom of the screen.
TETRA Explorer
The displayed parameters are split into three groups:
• Hardware status
• Network services
• Encryption
The group icons (folder icons) animate to prompt the user
that there is some information in the visual group and it is
required to expand the visual group branch in order to examine it.
Status images
Hardware group and Hardware error group
Network group and Network error group
Encryption group and Encryption error group
BIT error message
MAC CRC error message
Cell reselection message
Authentication failure, Registration Failure, Out Of
Service, Attachment failure
Serial port error messages
Local site trunking mode to wide site trunking
mode change
Wrong system code
TXI Active
All information are received by the application as a result of
unsolicited messages or an explicit request.
Security Tab
The security functions that are used are as follows:
• Enter PIN to unlock the TETRA terminal
• Enter PUK
• Disable PUK
• Erase encryption keys (for administrators only)
• Enable or Disable administration rights (for administrators
PIN Enable - enter PIN to enable (unlock) the radio
The PIN Enable function requires the user to enter the
TETRA Explorer
• Initiate encryption key loading mode (for administrators
current PIN code. After successful verification of the PIN
code the PIN input field becomes enabled. On unsuccessful
PIN code verification the application will popup a message
Wrong PIN to the user and repeat to enter PIN code. The
numbers of re-tries of the PIN entries are defined in the builtin TETRA-Modem (TOM100) settings.
Once the PIN is enabled then the PIN button on the Security
menu in TETRA Explorer will show text PIN Disable.
PIN Disable - disable PIN
The PIN Disable function requires the user to enter the current PIN code. After a successful verification of the PIN code
the PIN input field becomes disabled. On unsuccessful PIN
code verification the application shall popup a message
Wrong PIN to the user and repeat to enter PIN code.
The numbers of re-tries of the PIN entries are defined in the
built-in TETRA-Modem (TOM100) settings.
Enter PUK
TETRA Explorer
The user will be prompted to enter PUK when an API call fails
with PUK-required error. The TETRA Explorer application
automatically opens a dialog box that has 3 fields: PUK, new
PIN, verify new PIN.
In addition the software input panel (SIP) is automatically
popped by the application and the TETRA Explorer main
window is not visible any longer.
The user can waive the request for a PUK. In this case the
application will be terminated (see page 59 Enter PUK).
The numbers of re-tries of the PIN entries are defined in the
built-in TETRA-Modem (TOM100) settings.
When opening the dialog box prompting to PIN/PUK then the
TETRA Explorer window will be invisible. Exit from this Dialog
box will terminate the TETRA Explorer.
Setup Tab
The Setup screen allows changing certain TETRA Explorer
application parameters.
The initial state is read from the system registry.
PPP IP Address
Enter the IP address for dial-up connection establishment.
The default is – automatic IP assignment.
Ping IP
Enter IP address for connection test (Ping). The default is
60, which is an illegal value and users are prompted to
enter a valid IP for the test to work.
Refresh Interval (sec.)
Enter explorer group refresh timer. The default value is 2 seconds, the range is from 2 to 99 seconds. User will be
prompted to enter a correct value.
The TETRA Explorer Application also provides a simple control panel display that allows the user to turn the TETRA
Modem TOM100 ON or OFF, Enable or Disable TX Inhibit
(TXI) mode, Enable or Disable de-sense operation using TX
TETRA Explorer
Control Tab
Switch the TETRA Modem TOM100 On/Off
The user is able to switch the TETRA Modem TOM100 On or
Off from the main Control display by selecting On or Off from
the control display. This will cause the TETRA Explorer
application to operate the IGN (Ignition) line to power the
modem On or Off.
Enable or Disable the Modem Transmit Inhibit (TXI)
The user is able to Enable or Disable the TOM100 TX Inhibit
(TXI) functionality from the main Control display. This will
cause the TETRA Explorer application to send the correct AT
command to the modem (TOM100) to enable or disable the
TXI mode.
Confirmation of Transmit Inhibit (TXI) mode
When the user selects TXI Enable (On) or Disable (Off) the
TETRA Explorer will first present the user with a conformation
box which says Are you sure?. If you select Yes, the TETRA
Explorer application proceeds to send the AT command to
the modem (TOM100), if you select No the activity is
terminated and the TETRA Explorer returns to the Control
Transmit Inhibit Mode Active When Powering up
The TETRA Explorer application always requests the TXI
status from the modem (TOM100) when the application is
If the TXI mode is active at the time that the modem
(TOM100) is powered up, then TETRA Explorer application
notifies you that TXI is enabled with a modal dialogue box
offering you to Continue or Disable.
If you select Disable then TETRA Explorer application sends
a TXI Disable AT command to the modem before proceeding
as normal.
If you select Continue then no action is taken other than to
close the dialogue box and proceed as normal. TXI remains
Enable/Disable TXI Automatic De-sense Functionality
Configuration and Storage
The TETRA Explorer application permanently stores all of the
configuration settings from the Control tab.
When exiting the TETRA Explorer application by closing and
re-starting the settings will be re-called and the modem
activated accordingly, so that it is configured the same way
as it was prior to being closed.
TETRA Explorer
The user is able to Enable (On) or Disable (Off) the TXI Automatic De-sense (Auto TXI Ctrl) functionality. This will cause
the TETRA Explorer application to continuously monitor the
RSSI level of the modem (TOM100) and when it drops below
-75dB the TETRA Explorer application will send the AT command to the modem to enable the TXI mode, when it
increases above -75dB the TXI will be disabled again.
This feature is provided as an option for customers concerned about TETRA RF de-sense scenarios when the
TETRA PDA may transmit data in close proximity to another
mission critical TETRA device.
Chapter 5: Technical Specifications
Extended (high capacity)
battery and matching
Back Cover
Removable Lithium Ion
3.7V, 3600mAhr
Charge Time typically 4-5
Hours using AC power
Backup Battery
maintains the real time
clock according to the Windows Mobile 5 recommendations
AC Power Adapter with
UK or EU plug.
Input: 110-240V A.C. 0.6A
Output: 5V D.C 3A polarity:
centre +
AC Power
Stylus Tether
Cord, which may be
attached to the belt clip or
hand strap assembly
Belt Clip and mounting
Optionally secured to PDA
rear with screws
Hand Strap
Velcro webbing combined
with custom mounting
parts, secured to PDA rear
with screws
Carry case
Open carry case with belt
Desk Charger pocket
Charges PDA and separate battery. Connects to A/
C (travel) adapter
Technical Specifications
Accessories Power and USB connector Provides:
1. USB-A Mini Connector
2. Connection to A/C travel
KVL Key Loading adapter This provides a RS232
interface for Key loading of
the TETRA radio modem
via the bottom PDA connector
Maximum dimensions
154.4mm (L) x 88.8mm
(W) x 33-43.5mm (H).
43.5mm occurs at battery
450g maximum
USB 1.1 support.
RS232 Serial Port
Where fitted
Bluetooth version 1.2
Where fitted
Where fitted
Camera with LED flash
CMOS. 1.3 Mega Pixel
Navigation and Enter
Four buttons.
Power Button (On/Off/
Left Side Button (normally
Right Side Button (normally Notes)
Backup battery control
Situated under battery
Color Display
240x320 Transflective TFT
256K colors (3.5” diagonal)
Contrast Ratio: 5:1 (B/L
off); 80:1 (B/L on)
Brightness: Typical 90 nits
(with touch panel)
Touch Screen
4-wire resistive type
Adjustable via on screen
slide control
Internal Microphone
Used for note recording
Internal Speaker
Used for alert tones
Windows Mobile 5
Premium Edition with
Security and Messaging
Control of TETRA radio
HP Protect Tools
Windows Mobile –
Commercial version.
Device and data security
Power Status LED
Solid Green = Charged
Solid Red = Charging
Flashing Red = Error
Wi-Fi LED (Coverage)
Solid Green = Excellent
Solid Yellow = Good
Flash Yellow = Poor
TETRA status LED
Flashing green = In service
Red= Out of service
Flashing red= Connecting
to network
Orange= Transmit Inhibit
Cost option.
Feb 2007
Network Connection Status Icon
Battery Life Icon
Program Icons
Technical Specifications
TETRA Explorer
Memory and SDRAM
Internal Flash
196MB minimum (64MB on
board processor)
Ext. Flash Disk (SD
X-Scale Processor 520
Ext. Keyboard Support
Ext. Mouse Support
Intel X-Scale Bulverde
Data Loss Disclaimer
Before sending the MTC100 TETRA PDA out for service, be
sure to backup all data and remove all third party software.
With respect to all service provided, it is your responsibility to
backup the contents of your MTC100 TETRA PDA, including
any data you have stored or software you have installed on
your MTC100 TETRA PDA.
It is likely that any files or programs on your MTC100 TETRA
PDA will be lost in the course of service and Motorola will not
be responsible for any damage to or loss of any programs,
data or other information stored on any media or any part of
any Product serviced hereunder.
If during the repair of the product files or programs previously
stored on the MTC100 TETRA PDA are altered, deleted, or
in any way modified, Motorola is not responsible whatsoever.
Be sure to remove any sensitive or third party hardware,
software, features, parts, options, alterations, and
attachments not warranted by Motorola prior to sending the
product to your designated repair centre for service.
Motorola is not liable for any loss or damage to these items.
Technical Specifications
Your product will be returned to you configured as originally
delivered by Motorola (subject to availability of software).
Chapter 6: Appendix
This chapter gives you an overview about
Battery Replacement
AC Adapter
Electrostatic Discharge
Optional Accessories
Desktop Charger PMLN5056_
Commercially Available Accessories
External USB Keyboard and Mouse
Backup Battery
An internal battery in the MTC100 TETRA PDA maintains
certain RAM based configuration information including the
clock in the event of primary battery discharge or removal. In
the event that this backup battery fails to maintain system
configuration, we recommend that you call your authorized
support desk for service information.
The battery may only be replaced by authorized service
personnel. Do not attempt to open the PDA to replace the
battery yourself.
This unit contains a Lithium Ion
battery that is not userreplaceable. To reduce risk of fire
or burns, do not disassemble,
crush, puncture, or dispose of the
battery in fire or water.
About the AC Adapter.
Only use the AC adapter supplied with your
MTC100 TETRA PDA. Use of another type
of AC adapter will result in malfunction and/
or danger.
This product is intended to be supplied with a
Listed Power Unit marked "LPS" and output rated
+5 VDC/900 mA minimum.
The AC adapter is designed to ensure your personal safety
and to be compatible with this equipment. Please follow
these guidelines:
Do not use the AC adapter in a high moisture environment.
Never touch the AC adapter when your hands or feet are
Allow adequate ventilation around the AC adapter. Avoid
locations with restricted airflow.
Connect the AC adapter to a proper source. The voltage and
grounding requirements are found on the product case and/
or packaging.
Do not use the AC adapter if the cord becomes damaged.
Do not attempt to service the unit. There are no serviceable
parts inside. Replace the unit if it is damaged or exposed to
excess moisture.
Electrostatic Discharge Warning
Electrostatic discharges can interfere with the normal
functioning of electronic devices. Your MTC100 TETRA PDA
can behave abnormally owing to such an event, resulting in
the possible data corruption or loss of unsaved data. To
recover from this, reset your MTC100 TETRA PDA as
described in this user Guide.
To avoid losing data due to electrostatic discharges or other types of events, it is recommended that you regularly save and backup data
as described in this User Guide.
Optional Accessories
Use only Motorola-approved supplied accessories.
Use of non-Motorola - approved accessories may exceed
RF exposure guidelines.
For a list of Motorola-approved orderable accessories please
see Orderable Accessories or ask your dealer or local
Motorola contact.
Your nearest dealer can be found at the following web site:
The Desktop Charger PMLN5056_
The optional MTC100 TETRA PDA desktop charger
PMLN5056_ permits easy connectivity to external USB
devices, AC power, multi-pack charging, and serial
communications. To use the desktop charger, plug it into AC
power and place the MTC100 TETRA PDA in the charger’s
Figure 14: Desktop Charger
Figure 15: Rear of the Desktop Charger
Commercially Available Accessories
External USB Keyboard and Mouse
You can attach a USB external keyboard or mouse to the
desktop charger’s USB-A port or the communication & power
adapter. When connected to the desktop charger it is
necessary to connect also the A/C travel charger to the
charger prior to using a keyboard.
How to get service
For information about receiving service under warranty,
contact your authorized Motorola sales channel or dealer.
You will need to provide your product's serial number.
To obtain service under warranty, you will be required to
provide (a) the original dated sales slip, (b) your name, (c)
your address, (d) a description of the problem, and (e) the
serial number of the product.
When printed by Motorola
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