CyberData | 011085 | Product specifications | CyberData 011085 Product specifications

CyberData 011085 Product specifications
The IP Endpoint Company
Singlewire-enabled
VoIP V2 Paging Amplifier 
Operations Guide
Part #011085
Document Part #930363G
for Firmware Version 2.0.9
CyberData Corporation
3 Justin Court
Monterey, CA 93940
(831) 373-2601
VoIP V2 Paging Amplifier Operations Guide 930363G
Part # 011085
COPYRIGHT NOTICE:
© 2014, CyberData Corporation, ALL RIGHTS RESERVED.
This manual and related materials are the copyrighted property of CyberData Corporation. No part
of this manual or related materials may be reproduced or transmitted, in any form or by any means
(except for internal use by licensed customers), without prior express written permission of
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CyberData Corporation, CyberData Corporation makes no representation or warranty, express or
implied, including any warranty or merchantability or fitness for any purpose, with respect to this
manual or the products, software, firmware, and/or hardware described herein, and CyberData
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changes, without notice, to this manual and to any such product, software, firmware, and/or
hardware.
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subject to the GNU General Public License (GPL) and Lesser GNU General Public License (LGPL)
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Technical Support 

The IP Endpoint Company The fastest way to get technical support for your VoIP product is to
submit a VoIP Technical Support form at the following website:
http://www.cyberdata.net/support/contactsupportvoip.php


Phone: (831) 373-2601, Ext. 333
Email: support@cyberdata.net
Fax: (831) 373-4193
Company and product information is at www.cyberdata.net.
Operations Guide
930363G
CyberData Corporation
Revision Information
Revision 930363G, released on December 10, 2014, corresponds to firmware version 2.0.9, and has
the following changes:
Operations Guide
•
Updates Figure 2-4, "Using the Amplified Outputs—Low Power Mode".
•
Updates Figure 2-5, "Using the Amplified Outputs—High Power Mode".
930363G
CyberData Corporation
Pictorial Alert Icons
GENERAL ALERT
General Alert
This pictoral alert indicates a potentially hazardous situation. This alert will be
followed by a hazard level heading and more specific information about the
hazard.
Ground
This pictoral alert indicates the Earth grounding connection point.
Hazard Levels
Danger: Indicates an imminently hazardous situation which, if not avoided, will result in death or
serious injury. This is limited to the most extreme situations.
Warning: Indicates a potentially hazardous situation which, if not avoided, could result in death or
serious injury.
Caution: Indicates a potentially hazardous situation which, if not avoided, could result in minor or
moderate injury. It may also alert users against unsafe practices.
Notice: Indicates a statement of company policy (that is, a safety policy or protection of property).
The safety guidelines for the equipment in this manual do not purport to address all the safety issues
of the equipment. It is the responsibility of the user to establish appropriate safety, ergonomic, and
health practices and determine the applicability of regulatory limitations prior to use. Potential safety
hazards are identified in this manual through the use of words Danger, Warning, and Caution, the
specific hazard type, and pictorial alert icons.
Operations Guide
930363G
CyberData Corporation
Important Safety Instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has
two blades with one wider than the other. A grounding type plug has two blades and a third
grounding prong. The wide blade or the third prong are provided for your safety. If the provided
plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has
been damaged in any way, such as power-supply cord or plug is damaged, liquid has been
spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or
moisture, does not operate normally, or has been dropped.
13. Prior to installation, consult local building and electrical code requirements.
Warning
Electrical Hazard: This product should be installed by a licensed electrician
according to all local electrical and building codes.
GENERAL ALERT
Warning
Electrical Hazard: To prevent injury, this apparatus must be securely attached to
the floor/wall in accordance with the installation instructions.
GENERAL ALERT
Warning
The PoE connector is intended for intra-building connections only and does not
route to the outside plant.
GENERAL ALERT
Operations Guide
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CyberData Corporation
Abbreviations and Terms
Operations Guide
Abbreviation or Term
Definition
A-law
A standard companding algorithm, used in European digital
communications systems to optimize, i.e., modify, the dynamic range of an
analog signal for digitizing.
AVP
Audio Video Profile
Cat 5
TIA/EIA-568-B Category 5
DHCP
Dynamic Host Configuration Protocol
LAN
Local Area Network
LED
Light Emitting Diode
Mbps
Megabytes per Second.
NTP
Network Time Protocol
PBX
Private Branch Exchange
PoE
Power over Ethernet (as per IEEE 802.3af standard)
RTP
Real-time Transport Protocol
RTFM
Reset Test Function Management
SIP
Session Initiated Protocol
Talkback
Two-way communication enabled
TFTP
Trivial File Transfer Protocol
u-law
A companding algorithm, primarily used in the digital telecommunication
UC
Unified Communications
VoIP
Voice over Internet Protocol
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i
Contents
Chapter 1 Product Overview
1
1.1 How to Identify This Product .....................................................................................................1
1.2 Typical System Installation .......................................................................................................2
1.3 Product Features ......................................................................................................................3
1.4 Supported Protocols .................................................................................................................3
1.5 Product Specifications ..............................................................................................................4
Chapter 2 Installing the VoIP V2 Paging Amplifier
5
2.1 Parts List ..................................................................................................................................5
2.2 Paging Amplifier Setup .............................................................................................................6
2.2.1 Paging Amplifier Components ........................................................................................7
2.2.2 Connecting the Paging Amplifier ...................................................................................8
2.2.3 Paging Amplifier DIP Switches .....................................................................................10
2.2.4 VoIP V2 Paging Amplifier System Installation and Connection Options .......................11
2.2.5 Confirm Operation ........................................................................................................14
2.2.6 Confirm the IP Address and Test the Audio .................................................................15
2.2.7 Adjust the Volume ........................................................................................................16
2.3 Configure the Paging Amplifier Parameters ...........................................................................17
2.3.1 Paging Amplifier Web Page Navigation ........................................................................18
2.3.2 Log in to the Configuration Home Page .......................................................................18
2.3.3 Updating the Firmware .................................................................................................21
2.3.4 Reboot the Paging Amplifier .........................................................................................23
2.4 Identifying and Testing a Paging Amplifier when Using InformaCast 4.0 or Later ..................24
Appendix A Mounting the Amplifier
30
A.1 Mount the Paging Amplifier ...................................................................................................30
Appendix B Setting up a TFTP Server
31
B.1 Set up a TFTP Server ............................................................................................................31
B.1.1 In a LINUX Environment ..............................................................................................31
B.1.2 In a Windows Environment .........................................................................................31
Appendix C Troubleshooting/Technical Support
32
C.1 Frequently Asked Questions (FAQ) ........................................................................................32
C.2 Documentation .......................................................................................................................32
C.3 Contact Information ................................................................................................................33
C.4 Warranty .................................................................................................................................34
C.4.1 Warranty & RMA Returns within the United States ......................................................34
C.4.2 Warranty & RMA Returns outside of the United States ...............................................35
C.4.3 Spare in the Air Policy ..................................................................................................35
C.4.4 Return and Restocking Policy ......................................................................................35
C.4.5 Warranty and RMA Returns Page ...............................................................................35
Index
Operations Guide
36
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CyberData Corporation
1
1 Product Overview
The Singlewire-enabled VoIP V2 Paging Amplifier provides an easy method for implementing an IPbased overhead paging system for both new and legacy installations.
With up to 25 watts of driving power (802.3at), the Amplifier provides direct drive of a standard Horn
speaker and supports a line-out connector for connection to an external amplifier. The interface is
compatible with Singlewire's InformaCast software.
Note
The version of InformaCast needs to be 4.0 or higher.
Note
Prior to installation, create a plan for the locations of your units.
General Alert
Consult local building and electrical code requirements prior to installation.
GENERAL ALERT
1.1 How to Identify This Product
To identify the VoIP V2 Paging Amplifier, look for a model number label similar to the one shown in
Figure 1-1. The model number on the label should be 011085.
Figure 1-1. Model Number Label
WWW.CYBERDATA.NET
AMPLIFIER,VoIP PAGING V2,PoE,
INDOOR METAL ENCLOSURE,RoHS
011085B / 021047E
085000001
Model number
Operations Guide
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CyberData Corporation
Product Overview 2
Typical System Installation
1.2 Typical System Installation
Figure 1-2 illustrates how the VoIP V2 Paging Amplifier is normally installed as part of a public
address system.
Figure 1-2. Typical Installation
802.3af Compliant Ethernet Switch
1
2
3
4
5
6
Paging Amplifier
(up to 25 watts)
802.3at PoE Injector
(High Power Mode with Injector)
Loudspeaker
(8 Ohm)
Loudspeaker
VoIP Phone
Informacast Server
Warning
Electrical Hazard: The VoIP V2 Paging Amplifier enclosure is not rated for any
AC voltages.
GENERAL ALERT
Warning
Electrical Hazard: This product should be installed by a licensed electrician
according to all local electrical and building codes.
GENERAL ALERT
Warning
Electrical Hazard: To prevent injury, this apparatus must be securely attached to
the floor/wall in accordance with the installation instructions.
GENERAL ALERT
Warning
The PoE connector is intended for intra-building connections only and does not
route to the outside plant.
GENERAL ALERT
Operations Guide
930363G
CyberData Corporation
Product Overview 3
Product Features
1.3 Product Features
•
InformaCast software compatible
•
Dual-speed ethernet 10/100 Mbps
•
Web-based configuration
•
Web-based firmware upgradeable
•
PoE 802.3af-enabled (Powered-overEthernet)
•
Line-out connector
•
Direct speaker drive
•
Network and external speaker volume
control
1.4 Supported Protocols
The Paging Amplifier supports:
•
HTTP Web-based configuration
Provides an intuitive user interface for easy system configuration and verification of Paging
Amplifier operations.
•
DHCP Client
Dynamically assigns IP addresses in addition to the option to use static addressing.
•
TFTP Client
Facilitates Web-based firmware upgrades of the latest Paging Amplifier capabilities.
•
RTP
•
RTP/AVP - Audio Video Profile
•
SPEEX
•
Audio Encodings
PCMU (G.711 mu-law)
PCMA (G.711 A-law)
Packet Time 20 ms
Operations Guide
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CyberData Corporation
Product Overview 4
Product Specifications
1.5 Product Specifications
Table 1. Product Specifications
Category
Specification
Ethernet I/F
10/100 Mbps
Power Input
PoE 802.3at or 802.3af
Operating Temperature
-10o C to 50o C (14o F to 122o F)
Protocol
SIP RFC 3261
Payload Types
G711, SPEEX
Regulatory Compliance
FCC Class A, CE
Warranty
2 Years Limited
Dimensions
1.26” x 9.45” x 3.13”
Audio Output
802.3af - up to 10 Watts (default, 50% duty cycle [one
second on and one second off]).
802.3at - up to 22 Watts (default, 50% duty cycle [one
second on and one second off])
Line Out:
Output Signal Amplitudes
2.0 VPP maximum
Output Level
+2dBm nominal
Total Harmonic Distortion
0.5% maximum
Output Impedance
10k Ohm
IP Address Assignment
Static/DHCP
Transport Bandwidth
64 kbps for G711
70 kbps for L16
Audio Protocol
G711, L16
Audio Latency
*dependent upon network infrastructure
Protocol Support
InformaCast, UDP, IP, ARP, ICMP, IGMP, DHCP, RTP,
RTP-AVP, HTTP, TFTP
Support Multicast
Yes
Diagnostics
Audio
Line Voltage Output to Speakers
Output Signal Amplitudes 2.0 VPP maximum
Output Level +2dBm nominal
Total Harmonic Distortion 0.5% maximum
Operations Guide
Minimum Storage Ambient Temperature
-40 degrees C
Maximum Storage Ambient Temperature
70 degrees C
Minimum Operating Ambient Temperature
-30 degrees C
Maximum Operating Ambient Temperature
55 degrees C
Part Number
011085
930363G
CyberData Corporation
5
2 Installing the VoIP V2 Paging Amplifier
2.1 Parts List
Table 2-1 illustrates the parts for each Paging Amplifier and includes a kit for mounting.
Table 2-1. Parts List
Quantity
Part Name
1
Paging Amplifier Assembly
1
Installation Quick Reference Guide
1
Paging Amplifier Mounting Accessory Kit, RoHS 
(part #071057A) which includes:
Illustration
(2)Plastic Ribbed Anchors
(2) #6 Sheet Metal Screws
Operations Guide
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CyberData Corporation
Installing the VoIP V2 Paging Amplifier 6
Paging Amplifier Setup
2.2 Paging Amplifier Setup
Set up and configure each Paging Amplifier before you mount it.
CyberData delivers each Paging Amplifier with the factory default values indicated in
Table 2-2:
Table 2-2. Factory Default Settings—Default of Network
Parameter
Factory Default Setting
IP Addressing
DHCP
a
IP Address
10.10.10.10
Web Access Username
admin
Web Access Password
admin
Subnet Mask
a
255.0.0.0
a
10.0.0.1
Default Gateway
a. Default if there is not a DHCP server present.
Operations Guide
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CyberData Corporation
Installing the VoIP V2 Paging Amplifier 7
Paging Amplifier Setup
2.2.1 Paging Amplifier Components
Figure 2-3 shows the components of the Paging Amplifier.
Figure 2-3. Paging Amplifier Components
DIP Switches
RTFM Switch
To broadcast a Paging Amplifier’s current IP address,
press and hold the RTFM switch until you hear the IP
address announcement, and then release the RTFM
switch.
To restore the factory defaults, complete the following
steps:
1. Press and hold the RTFM switch until you hear the IP
address announcement. Continue holding the RTFM
switch for an additional five seconds until you hear the
Paging Amplifier announce the words, “restoring defaults”
and “rebooting”.
2. Release the RTFM switch. The Paging Amplifier will be
restored to the factory default settings.
Power LED (GREEN/BLUE)
The power LED is a steady green in low power mode and
a steady blue during high power mode. The power LED
will only blink either during a boot up or a phone call.
Status LED (GREEN)
A steady LED confirms that the Paging Amplifier is operational.
The LED will blink during a page when it is online.
Network Activity LED (GREEN)
Network Link LED (GREEN/YELLOW)
Speaker Volume
Operations Guide
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CyberData Corporation
Installing the VoIP V2 Paging Amplifier 8
Paging Amplifier Setup
2.2.2 Connecting the Paging Amplifier
2.2.2.1 Using the Amplified Outputs
Figure 2-4 and Figure 2-5 illustrates how to connect the VoIP V2 Paging Amplifier and use the
amplified outputs in low and high power mode.
Low Power Mode
Figure 2-4. Using the Amplified Outputs—Low Power Mode
Note: You can use an 802.3af
compliance switch instead of an
802.3af power injector and hub.
802.3af PoE Injector (low power mode)
Cat 5 Ethernet Cable
Non-PoE Ethernet Switch
*Note: The positive (+) wire coming from the speaker
may be red or white. The negative (-) wire is black.
*+
Use 16 gauge wire coming out of screw terminals.
Standard 1 Speaker Configuration
(802.3af mode)
8 Ohms
Note: The maximum wire length from the amplifier
to the speaker should not be more than 25 feet.
16 gauge wire
+
Operations Guide
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CyberData Corporation
Installing the VoIP V2 Paging Amplifier 9
Paging Amplifier Setup
High Power Mode
Figure 2-5. Using the Amplified Outputs—High Power Mode
Note: You can use an 802.3at
compliance switch instead of an
802.3at power injector and hub.
802.3at PoE Injector (high power mode)
Cat 5 Ethernet Cable
Non-PoE Ethernet Switch
*Note: The positive (+) wire coming from the speaker
may be red or white. The negative (-) wire is black.
*+
Use 16 gauge wire coming out of screw terminals.
Note: Make sure that the wire length going to the
wire nuts is kept short (approximately 6 inches).
Optional 2 Speaker Configuration
(802.3at mode)
8 Ohms
Standard 1 Speaker Configuration
(802.3af mode)
8 Ohms
16 gauge wire
+
+
25 feet maximum distance
Twist wire nuts
2 speakers in parallel (4 Ohm total)
Operations Guide
930363G
Note: Use wire nuts to connect wire
from the speakers to 16 gauge wire.
CyberData Corporation
Installing the VoIP V2 Paging Amplifier 10
Paging Amplifier Setup
2.2.3 Paging Amplifier DIP Switches
See Figure 2-6 to identify the DIP Switches.
Figure 2-6. DIP Switches
See the following tables for the DIP Switch settings:
Table 2-3. DIP Switch Settings—Low Power—802.3af Compliant
DIP Switch
Default Setting
Description
1
OFF
Sets PoE for 802.3af class.
2
N/A
Not applicable for power setting.
3
ON
Switch mode current set to LOW.
4
OFF
Low gain amplifier setting.
Table 2-4. DIP Switch Settings—High Power—802.3at Complianta
DIP Switch
Setting
Description
1
ON
Sets PoE for 802.3at class.
2
N/A
Not applicable for power setting.
3
OFF
Switch mode current set to HIGH.
4
ON
Force high gain amplifier.
a. If set to high power, the unit will not power ON with 802.3af compliant switch. You must use a
power injector in this mode (CyberData Part Number 011124). High power PoE mode
conforms to IEEE 802.3at draft 3.0.
Table 2-5. DIP Switch 2 Settings
Operations Guide
DIP Switch
Setting
Description
2
OFF
Manual Vol. The speaker volume is set manually by the analog
volume trimmer.
2
ON
Bypass. Bypasses the manual volume control of the analog volume
trimmer and uses the web page volume settings.
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CyberData Corporation
Installing the VoIP V2 Paging Amplifier 11
Paging Amplifier Setup
2.2.4 VoIP V2 Paging Amplifier System Installation and Connection Options
Figure 2-7 through Figure 2-10 illustrates connection options for the VoIP V2 Paging Amplifier.
Figure 2-7. V2 Paging Amplifier Connections
See Figure 2-8
See Figure 2-9
CLASS II WIRING
See Figure 2-10
1-Sense (+)
2-GND
3-Relay COM
4-Relay NO
5-Line-In(+)
6-Line-In(-)
7-Line-Out(+)
8-Line-Out(-)
9-Spkr Out(+)
10-Spkr Out (-)
Figure 2-8. Line Out Connection
Line-Out Connection
Generic Ethernet PoE Switch—802.3af
1
2
3
4
5
6
Line-Out is 10k Ohm at 2Vpp.
Speaker output is 8 Ohm.
Line-out
Connection
Existing Loudspeaker
Operations Guide
Existing Amplifier
Paging Amplifier
930363G
IP Phone
Informacast Server
CyberData Corporation
Installing the VoIP V2 Paging Amplifier 12
Paging Amplifier Setup
Figure 2-9. Speaker Out Connection
802.3af Compliant Ethernet Switch or
802.3at High Power PoE Switch
1
2
3
4
5
6
Speaker Connection
802.3at PoE Injector
Paging Amplifier
(up to 25 watts)
011068 Loudspeaker
(8 Ohm)
VoIP Phone
Informacast Server
Figure 2-10. Relay or Strobe Alert Connection
Relay Connection
High PIV Ultrafast
Switching Diode
Solid State or 
Mechanical Relay
+12V Strobe
OUT
IN
Output Contacts
AC or DC-rated
depending upon
controlled device
requirements
AC or DC
Power
Source
When the Paging Amplifier is
called from a remote phone, the
relay on the Paging Amplifier can
be programmed to blink and drive
an Alert Strobe.
DC Power Supply
(Max. 30 VDC @ 1A)
Paging Amplifier
See Table 2-6 for details about the Paging Amplifier connections.
Table 2-6. Paging Amplifier Connections
Connection
Ethernet
Operations Guide
Connection Details
●
Use a RJ 45 cable.
930363G
Location
VoIP V2 Paging Amplifier
CyberData Corporation
Installing the VoIP V2 Paging Amplifier 13
Paging Amplifier Setup
2.2.4.1 Loudspeaker Type
Using the amplified output, the CyberData VoIP V2 Paging Amplifier supports the 011068
Loudspeaker or equivalent unamplified loudspeaker.
Figure 2-11. 011068 Loudspeaker
2.2.4.2 Cabling/Wiring
Using the amplified output, you may connect a loudspeaker to a Paging Amplifier with a good quality
speaker cable that is limited to 25 feet in length.
Operations Guide
930363G
CyberData Corporation
Installing the VoIP V2 Paging Amplifier 14
Paging Amplifier Setup
2.2.5 Confirm Operation
After connecting the Paging Amplifier to the ethernet hub, use the LEDs on the Paging Amplifier face
to confirm that the Paging Amplifier is operational and linked to the network.
Table 2-7. Paging Amplifier LEDs
LED
Color
Function
Power
Blue/Green
The power LED is illuminated a steady green when the power is on and in
low power mode. The power LED is illuminated a steady blue when the
amplifier is in high power mode. The power LED will blink during a boot up or
a phone call.
Status
Green
After supplying power to the Paging Amplifier, a steady LED confirms that
the Paging Amplifier is operational. The status LED will blink during a page
when it is online.
Link
Green/Yellow
The Link LED is illuminated green for a 10Mb link or yellow/green for a
100Mb link when the network link to the Paging Amplifier is established.
Activity
Green
The Activity LED blinks to indicate network traffic.
Figure 2-12. Paging Amplifier LEDs—Power and Link
Power LED (blue/green)
Link LED (green/yellow)
Figure 2-13. Paging Amplifier LEDs—Status and Activity
Status LED (green)
Activity LED
(green)(yellow)
Operations Guide
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CyberData Corporation
Installing the VoIP V2 Paging Amplifier 15
Paging Amplifier Setup
2.2.6 Confirm the IP Address and Test the Audio
2.2.6.1 RTFM Switch
When the Paging Amplifier is operational and linked to the network, use the Reset Test Function
Management (RTFM) switch (Figure 2-14) on the Paging Amplifier face to announce and confirm the
Paging Amplifier’s IP Address, and test that the audio is working.
Figure 2-14. RTFM Switch
RTFM switch
Announcing the IP To announce a Paging Amplifier’s current IP address:
Address
1. Press and hold the RTFM switch until you hear the IP address announcement.
2. Release the RTFM switch.
Caution
GENERAL ALERT
Restoring the
Factory Default
Settings
Equipment Caution: Pressing and holding the RTFM switch for more than five
seconds after the IP address announcement will restore the V2 Paging Amplifier
to the factory default settings. See the “Restoring the Factory Default Settings”
section.
To restore the factory default settings, complete the following steps:
1. Press and hold the RTFM switch until you hear the IP address announcement. Continue holding
the RTFM switch for an additional five seconds until you hear the Paging Amplifier announce the
words, “restoring defaults” and “rebooting”.
2. Release the RTFM switch. The Paging Amplifier will be restored to the factory default settings.
Operations Guide
930363G
CyberData Corporation
Installing the VoIP V2 Paging Amplifier 16
Paging Amplifier Setup
2.2.7 Adjust the Volume
2.2.7.1 External Volume Dial
To adjust the Paging Amplifier volume, turn the external Volume dial (Figure 2-15) on the Paging
Amplifier face.
Note
For the lineout volume, the volume is fixed and the volume control is adjusted through an
external amplifier.
Figure 2-15. External Volume Dial
External volume dial
Operations Guide
930363G
CyberData Corporation
Installing the VoIP V2 Paging Amplifier 17
Configure the Paging Amplifier Parameters
2.3 Configure the Paging Amplifier Parameters
●
To configure the Paging Amplifier online, use a standard web browser.
●
Configure each Paging Amplifier and verify its operation before you mount it. When you are
ready to mount a Paging Amplifier enclosure, refer to Appendix A, "Mounting the Amplifier" 
for instructions.
●
All Paging Amplifier are initially configured with the default IP settings indicated 
in Table 2-8.
Table 2-8. Factory Default Settings
Parameter
Factory Default Setting
IP Addressing
DHCP
IP Addressa
10.10.10.10
Web Access Username
admin
Web Access Password
admin
Subnet Mask
a
255.0.0.0
Default Gatewaya
10.0.0.1
a. Default if there is not a DHCP server present.
Note
Operations Guide
When configuring more than one Paging Amplifier, attach the Paging Amplifiers to the
network one at a time to avoid IP address conflicts.
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CyberData Corporation
Installing the VoIP V2 Paging Amplifier 18
Configure the Paging Amplifier Parameters
2.3.1 Paging Amplifier Web Page Navigation
Table 2-9 shows the navigation buttons that you will see on every Paging Amplifier web page.
Table 2-9. V2 Paging Amplifier Web Page Navigation
Web Page Item
Description
Link to the Home page.
Link to the Update Firmware page.
2.3.2 Log in to the Configuration Home Page
1. Open your browser to the Paging Amplifier IP address.
Note
If the network does not have access to a DHCP server, the device will default to an IP
address of 10.10.10.10.
Note
Make sure that the PC is on the same IP network as the Paging Amplifier.
Note
You may also download CyberData’s VoIP Discovery Utility program which allows you to
easily find and configure the default web address of the CyberData VoIP products. 

CyberData’s VoIP Discovery Utility program is available on the VoIP V2 Paging Amplifier
product page at:
http://www.cyberdata.net/support/voip/discovery_utility.html
The Paging Amplifier ships in DHCP mode. To get to the Home page, use the discovery utility to
scan for the device on the network and open your browser from there.
2. When prompted, use the following default Web Access Username and Web Access
Password to access the Home Page (Figure 2-16):
Web Access Username: admin
Web Access Password: admin
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Installing the VoIP V2 Paging Amplifier 19
Configure the Paging Amplifier Parameters
Figure 2-16. Home Page
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Installing the VoIP V2 Paging Amplifier 20
Configure the Paging Amplifier Parameters
3. On the Home Page, review the setup details and navigation buttons described in Table 2-10.
Table 2-10. Home Page Overview
Description
Web Page Item
Device Settings
Device Name
Shows the device name (25 character limit).
Change Username
Type in this field to change the username (25 character limit).
Change Password
Type in this field to change the password (19 character limit).
Re-enter Password
Type the password again in this field to confirm the new password
(19 character limit).
Current Settings
Serial Number
Shows the device serial number.
Mac Address
Shows the device Mac address.
Firmware Version
Shows the current firmware version.
IP Addressing
Shows the current IP addressing setting (DHCP or Static).
IP Address
Shows the current IP address.
Subnet Mask
Shows the current subnet mask address.
DNS Server 1
Shows the current DNS Server 1 address.
DNS Server 2
Shows the current DNS Server 2 address.
Boot Time
Shows the boot time.
Current Time
Shows the current time.
InformaCast Server
Shows the InformaCast Server IP address.
Configuration File
Shows the configuration file.
B’casts Accepted
Shows the number of B’casts accepted.
B’casts Rejected
Shows the number of B’casts rejected.
B’casts Rejected
Shows the number of active B’casts.
RTP Packets Rx’d
Shows the number of RTP packets Rx’d.
Miscellaneous Settings
Beep on Initialization
Select either Yes or No to indicate if you want to hear a beep when
the unit is powered up.
Two Speakers Connected
Select either Yes or No to indicate whether you have two speakers
connected.
Disable Volume Control Dial
When selected, the volume control dial will be disabled.
Relay Settings
Activate Relay While Page Active
When selected, the relay will be activated for as long as the page is
active.
Click the Save button to save your configuration settings.
Note: You need to reboot for changes to take effect.
Click on the Reboot button to reboot the system.
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Configure the Paging Amplifier Parameters
2.3.3 Updating the Firmware
Note
Updating from firmware versions earlier than 2.0.0 require a factory reset after the update
has been completed. This is due to a change in the way that the speaker stores its
configuration file.
To update the firmware from your computer:
1. Please contact VoIP Technical Support to obtain the latest Paging Amplifier firmware file by
submitting a contact form at the following website:
http://www.cyberdata.net/support/contactsupportvoip.php
2. Log in to the Paging Amplifier home page as instructed in Section 2.3.2, "Log in to the
Configuration Home Page".
Figure 2-17. Upgrade Firmware Page
3. Select Browse, and then navigate to the location of the Paging Amplifier firmware file.
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Configure the Paging Amplifier Parameters
4. Click Submit.
Note
Do not reboot the board after pressing the Submit button.
Note
This starts the update process. Once the Paging Amplifier has updated the file, the
Firmware countdown page appears, indicating that the firmware is being written to flash.
The Paging Amplifier will automatically reboot when the upload is complete. When the
countdown finishes, the Upgrade Firmware page will refresh. The updated firmware
filename should be displayed in the system configuration (indicating a successful update
and reboot).
Table 2-11 shows the web page items on the Upgrade Firmware page.
Table 2-11. Firmware Upgrade Parameters
Web Page Item
Description
File Upload
Firmware Version
Shows the current firmware version.
Use the Browse button to navigate to the location of the
firmware file that you want to upload.
Click on the Submit button to automatically upload the selected
firmware and reboot the system.
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Installing the VoIP V2 Paging Amplifier 23
Configure the Paging Amplifier Parameters
2.3.4 Reboot the Paging Amplifier
To reboot a Paging Amplifier, log in to the web page as instructed in Section 2.3.2, "Log in to the
Configuration Home Page".
1. Click the Reboot button (Figure 2-18).
Figure 2-18. Reboot Button
Reboot button
2. A normal restart will occur and you will see the following Reboot page (Figure 2-19).
Figure 2-19. Reboot Page
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Identifying and Testing a Paging Amplifier when Using InformaCast 4.0 or Later
2.4 Identifying and Testing a Paging Amplifier when Using
InformaCast 4.0 or Later
This section describes the basic process for identifying and testing the CyberData Paging Amplifier
when using Singlewire's InformaCast software version 4.0 or later.
Note
If you have questions or need help, please consult your InformaCast documentation and or
contact the CyberData support team.
Note
CyberData's support is limited to IP endpoint functionality when used with an InformaCast
system.
To add the Paging Amplifier to the InformaCast server:
1. Click Edit IP Speakers on the Main Screen of the Singlewire Informacast Server Web
Interface.
Figure 2-20. Main Screen of the Singlewire InformaCast Server Web Interface
Edit IP Speakers
2. On the IP Speaker Configuration page, InformaCast will indicate that it has detected new
units. Click View.
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Identifying and Testing a Paging Amplifier when Using InformaCast 4.0 or Later
Figure 2-21. IP Amplifier Configuration Page
View
InformaCast has detected new Speakers.
3. The IP Speaker Configuration page will show four newly detected units. Click Test.
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Installing the VoIP V2 Paging Amplifier 26
Identifying and Testing a Paging Amplifier when Using InformaCast 4.0 or Later
Figure 2-22. IP Speaker Configuration Page
Test
4. On the Test IP Speaker page, Enter a number into the Test duration field.
5. Click Test.
6. You will hear a tone from the unit being testing.
7. After the test, click Cancel to return to the IP Configuration page.
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Identifying and Testing a Paging Amplifier when Using InformaCast 4.0 or Later
Figure 2-23. Test IP Speaker Page
Test duration
View Speaker’s Status Page
Note
Cancel
Test
When viewing the unit's status page via Informacast, Informacast links to the wrong port and
path.
Informacast expects our unit's status page to be at:
http://<ipaddr>:10004/status.
The status page is actually at:
http://<ipaddr>/ (port 80)
Therefore, if a user clicks the link to view the status page and is directed to:
http://10.10.10.10:1004/status
The user will need to edit the url in the address bar to:
http://10.10.10.10/
8. On the IP Speaker Configuration page, Click Add to add a Paging Amplifier to the InformaCast
server.
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Identifying and Testing a Paging Amplifier when Using InformaCast 4.0 or Later
Figure 2-24. IP Configuration Page
Add
9. On the Add IP Speaker page, Fill out appropriate fields and click Add.
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Identifying and Testing a Paging Amplifier when Using InformaCast 4.0 or Later
Figure 2-25. Add IP Speaker Page
Add
Your unit is now registered to the InformaCast server. You now can configure this device as part of
the InformaCast system setup as required.
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Appendix A: Mounting the Amplifier
A.1 Mount the Paging Amplifier
Before you mount the enclosure, make sure that you have received all of the parts for each
enclosure. Refer to Table A-12.
Table A-12. Wall Mounting Components (Part of the Accessory Kit)
Operations Guide
Quantity
Part Name
3
#6 Plastic Ribbed Anchors
3
#6 Sheet Metal Screws
Illustration
Note
The Paging Amplifier was designed for indoor use. Mounting it on the external part of a
building will require additional hardware for weatherproofing, cabling access, and lightning
suppression. Consult a certified electrician for details.
Note
For mounting, use the three #6 SHEET METAL SCREWS to secure the enclosure.
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Appendix B: Setting up a TFTP Server
B.1 Set up a TFTP Server
Upgrading the VoIP V2 Paging Amplifier firmware requires a TFTP server on which you access the
Web interface where you can upload the firmware files.
B.1.1 In a LINUX Environment
To set up a TFTP server on LINUX:
1. Create a directory dedicated to the TFTP server, and move the files to be uploaded to that
directory.
2. Run the following command where /tftpboot/ is the path to the directory you created in
Step 1: the directory that contains the files to be uploaded. For example:
in.tftpd -l -s /tftpboot/your_directory_name
B.1.2 In a Windows Environment
You can find several options online for setting up a Windows TFTP server. This example explains
how to use the Solarwinds freeware TFTP server, which you can download at:
http://www.cyberdata.net/support/voip/solarwinds.html
To set up a TFTP server on Windows:
1. Install and start the software.
2. Select File/Configure/Security tab/Transmit Only.
3. Make a note of the default directory name, and then move the firmware files to be uploaded to
that directory.
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Appendix C: Troubleshooting/Technical
Support
C.1 Frequently Asked Questions (FAQ)
To see a list of frequently asked questions for your product, do the following:
1. Go to the following URL:
http://www.cyberdata.net/products/voip/digitalanalog/singlewirepagingampv2/faqs.html
2. Go to the support page for your product, and click on the FAQs tab.
C.2 Documentation
The documentation for this product is released in an English language version only. You can
download PDF copies of CyberData product documentation by doing the following:
1. Go to the following URL:
http://www.cyberdata.net/products/voip/digitalanalog/singlewirepagingampv2/docs.html
2. Go to the support page for your product, and click on the Documentation tab.
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Contact Information
C.3 Contact Information
Contact
CyberData Corporation
3 Justin Court
Monterey, CA 93940 USA
www.CyberData.net
Phone: 800-CYBERDATA (800-292-3732)
Fax: 831-373-4193
Sales
Sales 831-373-2601 Extension 334
Technical 
Support
The fastest way to get technical support for your VoIP product is to submit a VoIP Technical
Support form at the following website:
http://www.cyberdata.net/support/contactsupportvoip.php
The Support Form initiates a ticket which CyberData uses for tracking customer requests. Most
importantly, the Support Form tells us which PBX system and software version that you are
using, the make and model of the switch, and other important information. This information is
essential for troubleshooting. Please also include as much detail as possible in the Comments
section of the Support Form.
Phone: (831) 373-2601, Ext. 333
Email: support@cyberdata.net
Returned
Materials
Authorization
To return the product, contact the Returned Materials Authorization (RMA) department:
Phone: 831-373-2601, Extension 136
Email: RMA@CyberData.net
When returning a product to CyberData, an approved CyberData RMA number must be printed
on the outside of the original shipping package. Also, RMA numbers require an active VoIP
Technical Support ticket number. A product will not be accepted for return without an approved
RMA number. Send the product, in its original package, to the following address:
CyberData Corporation
3 Justin Court 
Monterey, CA 93940 
Attention: RMA "your RMA number"
RMA Status Form If you need to inquire about the repair status of your product(s), please use the CyberData RMA
Status form at the following web address:
http://www.cyberdata.net/support/rmastatus.html
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Warranty
C.4 Warranty
CyberData warrants its product against defects in material or workmanship for a period of two
years from the date of purchase. Should the product fail Within Warranty, CyberData will repair
or replace the product free of charge. This warranty includes all parts and labor.
Should the product fail Out of the Warranty period, a flat rate repair charge of one half of the
purchase price of the product will be assessed. Repairs that are Within Warranty period but are
damaged by improper installation, modification, or abuse are deemed Out of Warranty and will
be charged at the Out of Warranty rate. A device is deemed Out of Warranty when its purchase
date is longer than two years or when the device has been damaged due to human error during
installation, modification, or abuse. A replacement unit will be offered at full cost if the device
cannot be repaired.
End of Life Devices out of warranty are included under this policy. However, End of Life
devices are not eligible for our Spare in the Air program. End of Life devices are devices that
are no longer produced or sold. Therefore, we cannot offer a Spare in the Air replacement.
Technical support is still available for these devices. However, no firmware revisions or updates
will be scheduled. If an End of Life device cannot be repaired, a replacement of a current
version of the device may be offered at MSRP.
Products shipped to CyberData, both within and out of warranty, are shipped at the expense of
the customer. CyberData will pay return shipping charges for repaired products.
CyberData shall not under any circumstances be liable to any person for any special, incidental,
indirect or consequential damages, including without limitation, damages resulting from use or
malfunction of the products, loss of profits or revenues or costs of replacement goods, even if
CyberData is informed in advance of the possibility of such damages.
C.4.1 Warranty & RMA Returns within the United States
If service is required, you must contact CyberData Technical Support prior to returning any
products to CyberData. Our Technical Support staff will determine if your product should be
returned to us for further inspection. If Technical Support determines that your product needs to
be returned to CyberData, an RMA number will be issued to you at this point.
Your issued RMA number must be printed on the outside of the shipping box. No product will be
accepted for return without an approved RMA number. The product in its original package
should be sent to the following address:
CyberData Corporation
3 Justin Court.
Monterey, CA 93940
Attn: RMA "xxxxxx"
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Warranty
C.4.2 Warranty & RMA Returns outside of the United States
If you purchased your equipment through an authorized international distributor or reseller,
please contact them directly for product repairs.
C.4.3 Spare in the Air Policy
CyberData now offers a Spare in the Air no wait policy for warranty returns within the United
States and Canada. More information about the Spare in the Air policy is available at the
following web address:
http://www.cyberdata.net/support/warranty/spareintheair.html
C.4.4 Return and Restocking Policy
For our authorized distributors and resellers, please refer to your CyberData Service
Agreement for information on our return guidelines and procedures.
For End Users, please contact the company that you purchased your equipment from for their
return policy.
C.4.5 Warranty and RMA Returns Page
The most recent warranty and RMA information is available at the CyberData Warranty and
RMA Returns Page at the following web address:
http://www.cyberdata.net/support/warranty/index.html
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Index
Symbols
D
#6 sheet metal screws 30
default
gateway 6, 17
IP address 6, 17
subnet mask 6, 17
username and password 6, 17
web login username and password 18
default gateway 6, 17
default IP settings 17
default login address 18
DHCP Client 3
discovery utility program 18
Numerics
1 speaker configuration 8, 9
16 gauge wire 8, 9
2 speaker configuration 9
802.3af compliance switch 8
802.3af mode 8, 9
802.3af power injector (low power mode) 8
802.3at compliance switch 9
802.3at mode 9
802.3at power injector (high power mode) 9
E
enclosure, mounting 30
A
F
AC voltages 2
accessory kit 5
activity LED 14
address, configuration login 18
amplified outputs 8, 9
high power mode 9
how to use and connect 8
low power mode 8
announcing an IP address 15
audio encodings 3
factory defaults 7, 15
firmware
where to get the latest firmware 23
firmware upgrades 31
H
hazard levels 4
high power mode (amplified outputs) 9
home page 18
http web-based configuration 3
C
configurable parameters 20
configuration
default IP settings 17
using Web interface 17
configuration home page 18
configuration page
configurable parameters 20
connecting the amplified outputs 8
contact information 33
contact information for CyberData 33
CyberData contact information 33
CyberData support limited to IP endpoint functionality 24
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identifying the speaker (when using InformaCast 4.0) 24
identifying your product 1
illustration of amplifier mounting process 30
InformaCast
Add IP Speaker Page 29
IP Speaker Configuration page 24
Test IP Speaker Page 27
testing and identifying a Singlewire-enabled ceiling
speaker 24
Informacast linking to the wrong port and path 27
CyberData Corporation
37
InformaCast needs to be 4.0 or higher 1
installation 2
IP address 6, 17
IP addressing
default
IP addressing setting 6, 17
mounting 30
parts list 5
product features 3
product overview
product features 3
product specifications 4
supported protocols 3
typical system installation 2
product specifications 4
protocols supported 3
L
LEDs 14
link LED 14
Linux, setting up a TFTP server on 31
log in address 18
loudspeaker, cabling/wiring 13
loudspeaker, type 13
low power mode (amplified outputs) 8
R
M
maximum distance between speakers 9
maximum wire length for single speaker configuration 8
maximum wire length for two speaker configuration 9
mounting an amplifier 30
reboot 23
relay connection 12
reset test function management switch 15
resetting the IP address to the default 30
restoring the factory defaults 7, 15
return and restocking policy 35
RMA returned materials authorization 33
RMA status 33
RTFM switch 7, 15
RTP/AVP 3
S
N
one speaker configuration 8, 9
operating temperature 4
optional two speaker configuration 9
safety instructions 5
sales 33
service 33
setting up a TFTP server 31
Singlewire Informacast Server Web Interface 24
Spare in the Air Policy 35
speaker configuration 8, 9
speaker configuration for two speakers 9
standard 1 speaker configuration 8, 9
status LED 14
strobe alert connection 12
subnet mask 6, 17
supported protocols 3
P
T
packet time 3
parts list 5
password
login 18
restoring the default 6, 17
power LED 14
power, connecting to paging amplifier 8
product
configuring 17
tech support 33
technical support, contact information 33
testing the speaker (when using InformaCast 4.0) 24
TFTP server 3, 31
two speaker configuration 9
navigation (web page) 18
navigation table 18
network link activity, verifying 14
O
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U
username
default for web configuration access 18
restoring the default 6, 17
using the amplified outputs 8
V
verifying
network link and activity 14
power on 14
volume 16
volume dial 16
W
warranty 34
warranty & RMA returns outside of the United States 35
warranty and RMA returns page 35
warranty policy at CyberData 34
web access password 6, 17
web access username 6, 17
web configuration log in address 18
web page
navigation 18
web page navigation 18
web-based paging amplifier configuration 17
Windows, setting up a TFTP server on 31
wire gauge 8, 9
wire length for single speaker configuration 8
wire length going to wire nuts for two speaker
configuration 9
wire nuts to connect wire 9
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