Installation and Maintenance Instructions--SAS® 9.2 Installation Kit for Basic DVD Installations on z/OS®

Installation and Maintenance Instructions--SAS® 9.2 Installation Kit for Basic DVD Installations on z/OS®
Installation and Maintenance
®
Instructions for SAS 9.2 Installation Kit
®
for Basic DVD Installations on z/OS
Copyright Notice
The correct bibliographic citation for this manual is as follows: SAS Institute Inc., Installation and
Maintenance Instructions for SAS® 9.2 Installation Kit for Basic DVD Installations on z®/OS, Cary,
NC: SAS Institute Inc., 2012.
Installation and Maintenance Instructions for SAS® 9.2 Installation Kit for Basic DVD
Installations on z/OS®
Copyright © 2012, SAS Institute Inc., Cary, NC, USA.
All rights reserved. Printed in the United States of America. No part of this publication may be
reproduced, stored in a retrieval system, or transmitted, by any form or by any means, electronic,
mechanical, photocopying, or otherwise, without the prior written permission of the publisher,
SAS Institute Inc. Limited permission is granted to store the copyrighted material in your system
and display it on terminals, print only the number of copies required for use by those persons
responsible for installing and supporting the SAS programming and licensed programs for which
this material has been provided, and to modify the material to meet specific installation
requirements. The SAS Institute copyright notice must appear on all printed versions of this
material or extracts thereof and on the display medium when the material is displayed.
Permission is not granted to reproduce or distribute the material except as stated above.
U.S. Government Restricted Rights Notice. Use, duplication, or disclosure of the software by the
government is subject to restrictions as set forth in FAR 52.227-19 Commercial Computer
Software-Restricted Rights (June 1987).
SAS Institute Inc., SAS Campus Drive, Cary, North Carolina 27513.
SAS and all other SAS Institute Inc. product or service names are registered trademarks or
trademarks of SAS Institute Inc. in the USA and other countries.
®
indicates USA registration.
Other brand and product names are trademarks of their respective companies.
Table of Contents
Before You Begin ..................................................................................................... 1
Prerequisites .................................................................................................. 1
System Requirements ................................................................................................... 1
Installation Alert Notes ................................................................................................. 1
Software Order E-mail (SOE) ......................................................................................... 1
SAS Installation Data File (SID file) ................................................................................ 1
Overview ........................................................................................................ 2
SAS Deployment Wizard ............................................................................................... 2
SAS Software Depot ..................................................................................................... 2
Location of SAS Software Depot.................................................................................................................2
CPUTIMEMAX and ASSIZEMAX or TSO Region Parameters ................................................. 2
SAS Home Location ...................................................................................................... 2
Installing Required Third-Party Software ......................................................................... 3
X11 Server Availability .................................................................................................. 3
Installation Action—Action A, Action B, or Action C/D ........................................................ 3
The –nojobsubmit Command Line Option ........................................................................ 3
Installation and Maintenance Process ................................................................... 4
Upgrading an Existing SAS 9.2 Deployment .................................................... 4
Applying Updates to an Existing SAS 9.2 TS2M0 (or above) Maintenance Release ................ 4
Creating Your SAS Software Depot ................................................................. 4
Make Your SAS Software Depot Accessible to z/OS ........................................ 6
Installing Your Software ................................................................................ 6
Important Notes .......................................................................................................... 6
Installing Your SAS Foundation Software ............................................................. 6
After Running setup.rexx or linemode.rexx with the –nojobsubmit
Command-line Option ..................................................................................... 7
Additional Configuration Steps .............................................................................. 9
Archiving Your SAS Software Depot...................................................................... 9
Tips and Additional Information ........................................................................... 10
Technical Support.................................................................................................. 10
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10 January 2012
ii
Before You Begin
This document provides all of the information related to installing a SAS 9.2 DVD Software basic
order on z/OS systems for which you have purchased licenses. Please review this document in its
entirety.
Be sure to review each of the topics in the “Prerequisites” and “Overview” sections before beginning
your installation.
Prerequisites
System Requirements
Confirm that your system meets the minimum requirements by referring to the system requirements
from the SAS 9.2 Install Center Documentation Web site
(http://support.sas.com/documentation/installcenter/922/index.html) and
selecting Documentation for SAS 9.2 Installation on z/OS, or referring to SAS Note 36008
(http://support.sas.com/kb/36/008.html).
Installation Alert Notes
Click Outstanding Alert Status Installation Problems from the
http://support.sas.com/notes/index.html Web page. On the Filter Results By toolbar,
select z/OS from the Operating System drop-down list box.
Review the Installation Alert Notes that are listed to see if they apply to this installation order.
Important: Be sure to review SAS Note 41697 at http://support.sas.com/kb/41697.
Software Order E-mail (SOE)
To install SAS 9.2 phase 2 on z/OS, start with the Software Order E-mail (SOE) you received from SAS
Institute. This e-mail contains details such as the order number, a key, and the type of installation you
have: Basic or Planning. Basic orders are generally straightforward single-machine deployments.
Planning orders are more complex, multi-machine deployments. This document is for a basic order.
SAS Installation Data File (SID file)
The SAS Software Depot includes the SAS installation data file (SID file), and is valid for a limited
time. The SID file consists of customized installation information and product authorization
information. The SAS Deployment Wizard uses the installation information in the SID file to install
your licensed software and apply customized product authorization information to your system. The
file is named something like sas92_xxxxxx_yyyyyyyy_zzz.txt, where xxxxxx is your order
number, yyyyyyyy is your setnumid (a unique identifier that SAS Technical Support uses), and zzz
is the operating system the order is licensed for.
The SID file for your software order will be located in the sid_files directory at the root of your
SAS Software Depot or, if you have received media, on the first disk of that installation media.
If your order is more than 90 days old, the SID file shipped with the order may have expired.
Contact your SAS site representative who may have received a Renewal Software Order E-mail that
will contain a more recent SID file. If the site representative does not have an updated SID file, please
contact SAS Customer Service at 1-800-727-0025 (press option 3).
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Installation and Maintenance Instructions for SAS® 9.2 Installation Kit for Basic DVD Installations on z/OS®
Overview
SAS Deployment Wizard
The SAS Deployment Wizard is the common interface used to install and deploy all SAS 9.2 software.
Using the SAS Deployment Wizard, you interact with the SAS Software Depot, the repository of files
and data necessary to install your SAS 9.2 software. You will invoke the SAS Deployment Wizard on
each system that is part of your SAS software deployment.
For basic installations, you may run the SAS Deployment Wizard in one of two ways:
•
•
setup.rexx, which provides a windowing interface that requires an X11 server.
linemode.rexx, which collects the necessary information to install your software via line
mode prompts.
SAS Software Depot
The SAS Software Depot is a collection of SAS installation files that represents one or more orders.
The SAS Software Depot is organized in a specific format that is meaningful to the SAS Deployment
Wizard, which is the tool that is used to install and initially configure SAS. The SAS Software Depot
contains the SAS Deployment Wizard executable, one or more deployment plans, a SID file, order
data, and product data. Please see your Software Order E-Mail for the space required for the SAS
Software Depot for your order.
Location of SAS Software Depot
You can load your SAS Software Depot from the DVD to either UNIX or Windows. You must be able
to:
• Mount your UNIX or Windows directory on your z/OS system, using NFS mount, or
• Have a third-party utility that can transfer a complete directory tree to your z/OS system.
CPUTIMEMAX and ASSIZEMAX or TSO Region Parameters
The user ID that will be running the SAS Deployment Wizard to install SAS 9.2 Foundation for z/OS
requires a larger region setting:
•
•
If running under OMVS, a TSO region size of at least 800 MB.
If running UNIX-style commands using rlogin, putty, or telnet, an ASSIZEMAX of at least
800 MB.
The user ID must meet the following requirements:
•
•
•
•
Must have a home directory that is not root.
Must have a default program shell defined.
Must not be a superuser.
Must not share a uid with other user IDs.
SAS Home Location
SASHOME is the UNIX directory location where the UNIX file system components of your SAS
software are installed on your machine. SASHOME is specified when you install software through
the SAS Deployment Wizard for the first time, and that location becomes the default installation
location for any other SAS software you install on the same machine. You will need about 3 GB of
UNIX file system space for your SAS Home directory.
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Installation and Maintenance Instructions for SAS® 9.2 Installation Kit for Basic DVD Installations on z/OS®
Many sites prefer to have SAS Home in a separate UNIX file system than their SAS Software Depot.
This allows you to easily archive the SAS Software Depot and reuse that disk space. The directory
path for your SAS Home location cannot be a directory within your SAS software depot.
Note:
The length of the SASHOME path is limited to 54 characters.
Note:
The SAS Home directory is an integral part of the SAS 9.2 installation and MUST exist for you to
apply maintenance or hotfixes to your SAS 9.2 software.
Installing Required Third-Party Software
The checklist indicates any third-party software that must be installed before you install your SAS
software, as well as which third-party software must be obtained from its vendor.
Some of your third-party software may be provided in your software order. That software is listed in
your ordersummary.html which is available in your SAS Software Depot. Follow the path for each
third-party product listed in the Third Party section of the ordersummary.html to locate the
documentation for its installation.
X11 Server Availability
For a basic installation, you can use either setup.rexx or linemode.rexx. Setup.rexx provides
a nicer interface but requires an X11 server.
The SAS Deployment Wizard has a graphical user interface and requires the use of an X11 server. At
many sites, this software is already available and running on a UNIX and/or Windows system. X11
software is available from commercial and shareware sites.
For more information about X11 server minimum version requirements, see the Web page entitled
“SAS 9.2 Support for Additional Software Products” at
http://support.sas.com/resources/thirdpartysupport/v92/othersw.html.
Note:
If you install your SAS software using linemode.rexx, an X11 server is not required.
Installation Action—Action A, Action B, or Action C/D
The installation process will prompt you for an installation action to choose. Determine which one of
these installation actions below apply to this installation.
•
•
•
Action A is for a new installation—if you do not currently have SAS 9.2 phase 2 installed on
your system at all.
Action B installs maintenance and/or new products directly into your existing production
SAS 9.2 libraries and directories.
Action C installs maintenance and/or new products into staging libraries for testing, after
which you perform an Action D install to copy the staging libraries into your production
libraries.
The –nojobsubmit Command Line Option
Several batch jobs will be used to complete part of the deployment. By default, the SAS Deployment
Wizard submits these jobs and:
•
Assigns the same job name xxxxxxA to each job it automatically submits, where:
xxxxxxx – is assigned the installer user ID
“A” – suffix assigned to the installer user
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Installation and Maintenance Instructions for SAS® 9.2 Installation Kit for Basic DVD Installations on z/OS®
•
Uses the FTP JES interface to track the progress of each job, and in particular determine when
they have completed.
There are several reasons why the use of the FTP JES interface might not be possible or successful at
your site. Below are some of the reasons for using the –nojobsubmit command line option which will
allow you to edit and submit the batch jobs yourself:
•
•
•
•
•
Your site uses JES3 (not JES2), or
Your FTP server is configured for JESINTERFACELEVEL=2, or
The SAS installer ID is not authorized to use FTP, or
You need to make site-specific changes to the JCL or wish to review the JCL before
submission, or
The FTP JES interface’s requirement that the jobname be the user ID performing the install
suffixed with a single letter or digit is incompatible with your site’s jobname requirements
If any of these conditions apply at your site, you must use the –nojobsubmit command line option
when you run the setup.rexx or linemode.rexx execs, discussed later in this document.
Installation and Maintenance Process
The remainder of this document describes the installation and maintenance (where applicable)
process in detail. At this point you have reviewed and completed all of the pre-requisites for this
installation previously documented.
Upgrading an Existing SAS 9.2 Deployment
If you already have SAS 9.2 installed, determine the version of SAS 9.2 already installed by either
using the Help → About box in an interactive SAS session, or by looking at the top of the SAS log
from a batch job. This will be important in helping you plan your installation. Otherwise, if you have
a previous release of SAS, skip to the section titled “Creating Your SAS Software Depot” below.
If the version appears as SAS 9.2 TS1M0 or TS02.01M0P02052008, then you have SAS 9.2 phase 1.
Your new software order will not upgrade this version of SAS 9.2. You must perform a new
installation, and the SAS Deployment Wizard will require you to specify a SAS Home location which
does not already contain SAS 9.2 TS1M0.
Applying Updates to an Existing SAS 9.2 TS2M0 (or above) Maintenance
Release
If your order includes both maintenance and new software for SAS 9.2 products you already have
installed in your version of SAS 9.2, then the first invocation of the SAS Deployment Wizard will
only apply that maintenance. If your order also includes new software, you will need to run the SAS
Deployment Wizard a second time to install the new products.
Creating Your SAS Software Depot
Follow these steps to create your SAS Software Depot:
1.
Confirm that you have received the software that you expected.
•
4
In your installation kit, find the SAS Order Information document, which lists the
software that you ordered. Verify that the SAS products and servers listed are correct,
Installation and Maintenance Instructions for SAS® 9.2 Installation Kit for Basic DVD Installations on z/OS®
and that they match what you expected to receive. If they are not, contact SAS Customer
Service at 1-800-727-0025.
2.
•
The SAS Software Depot is a network-accessible repository of your SAS software. After
you have installed your software, the SAS Order Information document will also be
available from your SAS Software Depot at
<SAS Software Depot Location>/install_doc/<order number>/soi.html.
•
After you have created your SAS Software Depot, you may view an expanded list of the
software that makes up your order. Consult the ordersummary.html, located in your
SAS Software Depot at
<SAS Software Depot Location>/install_doc/<order number>/ordersummary.html.
Insert your media into a DVD drive on either a Windows or UNIX system to create or add to
your SAS Software Depot.
•
If you already have a SAS Software Depot from a 9.2 phase 2 installation, you should use
the same location for creating this SAS Software Depot. Only new products, releases, and
maintenance will need to be added to the SAS Software Depot, saving disk space. If you
are creating a new SAS Software Depot, choose a location that either is, or can be,
NFS-mounted on z/OS, or confirm that you have a third-party FTP utility that can move
the entire directory tree to the z/OS file system. The directory name must not contain
blanks.

For Windows users:

o
The media should autoplay. If it does not, double-click setup.exe at the root of
your DVD to start the SAS Deployment Wizard.
o
Using the SAS Deployment Wizard, choose “Create or Add to a SAS Software
Depot” to create or add to your SAS Software Depot.
o
When you enter the directory path name for the SAS Software Depot, the name
should not contain blanks.
For UNIX users:
o
UNIX users should mount their DVD with the appropriate mount command and
execute setup.sh at the root of the DVD.
Note: If you launch the SAS Deployment Wizard from an order that spans media, do not
use a shell in the removable media’s file system when you launch setup.sh. In
addition, the SAS Deployment Wizard should not be invoked via the File
Manager. Either of these methods for launching the SAS Deployment Wizard will
create a Device busy condition, which prevents disk swapping later in the
deployment process.
o
Using the SAS Deployment Wizard, choose “Create or Add to a SAS Software
Depot” to create or add to your SAS Software Depot.
o
When you enter the directory path name for the SAS Software Depot, the name
should not contain blanks.
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Installation and Maintenance Instructions for SAS® 9.2 Installation Kit for Basic DVD Installations on z/OS®
Make Your SAS Software Depot Accessible to z/OS
After the SAS Software Depot is created, do one of the following:
• NFS mount the directory on z/OS, or
• Transfer the SAS Software Depot to z/OS using a utility that can move a complete directory
tree.
o FTP the entire directory tree, ensuring that all files are transferred in binary to a z/OS
UNIX File System directory, and the case of all file names is preserved.
o Be sure to set the execute bits after moving from Windows. Execute the following
command:
chmod -R a+r+x <SAS Software Depot Location>
Alternatively, if the SAS Depot is stored on UNIX:
1. Create a tar file of your existing SAS Software Depot on your UNIX machine. Execute the
following command:
tar -cvf <SAS Software Depot Location> <tar file name>
2.
FTP the tar file created in the previous step to z/OS in binary format.
3.
Extract the SAS Software Depot on z/OS in the zFS directory where you want the SAS
Software Depot created. Execute the following command from OMVS or rlogin:
tar -xvf <tar file name>
Note: The "v" option used in the tar commands is for “verbose.” Information is displayed back to the
terminal about each file as it is processed. It is not required.
Installing Your Software
If you will be installing using setup.rexx, then you must have an X11 server available on a
Windows PC or UNIX machine at your site.
Important Notes
•
•
•
Do not log in to z/OS as a superuser (sometimes called “root” or “UID(0)”).
The user ID that will be running the SAS Deployment Wizard to install SAS 9.2 Foundation
for z/OS must have the same requirements as noted in “CPUTIMEMAX and ASSIZEMAX or
TSO Region Parameters” on page 2.
You must stop all SAS Servers and processes before applying maintenance or adding new
software.
Installing Your SAS Foundation Software
1.
If you are using setup.rexx, set the DISPLAY environment variable to point to your X11
server.
Because the SAS Deployment Wizard is used interactively, you will need to have access to a
desktop computer with an X11 server installed and active. Issue the following case-sensitive
command from the z/OS UNIX shell on your z/OS system before starting the SAS
Deployment Wizard:
export DISPLAY=<your X11 server name>:0
Note:
6
If you do not issue this command, setup.rexx will prompt you for the server name.
Make sure that the X11 server is started.
Installation and Maintenance Instructions for SAS® 9.2 Installation Kit for Basic DVD Installations on z/OS®
2.
During the execution of linemode.rexx or setup.rexx, you will be prompted for a Java
location. You must specify the same release of Java that is being used to execute the REXX
exec. If you are using an installed JRE, be sure to use the same JRE as you are using to run the
SAS Deployment Wizard for the “Select Java Runtime Environment prompt.” If you are
unsure of which JRE you are using, see the messages displayed when the SAS Deployment
Wizard starts up which indicate the JRE being used. Alternatively, you may call SAS
Technical Support.
3.
Start the SAS Deployment Wizard.
On your z/OS system, from OMVS (not ISHELL), rlogin, or putty, enter the z/OS UNIX shell
command ./setup.rexx or ./linemode.rexx at the root of your SAS Software Depot to
start the SAS Deployment Wizard.
The most commonly used options for linemode.rexx and setup.rexx are:
-nojobsubmit
as discussed earlier in this document, using this option means that the
SAS Deployment Wizard will not submit the jobs automatically so that
you can inspect and/or modify the JCL before execution. You will
follow the manual steps in the section “After Running setup.rexx or
linemode.rexx with the –nojobsubmit Command-line Option” below.
Note:
If you are using linemode.rexx, you must hit “enter” to get a response back.
Note:
A full listing and description of the command-line options for setup.rexx may be found in
the SAS Deployment Wizard User’s Guide, available from the Install Center at
http://support.sas.com/installcenter.
After Running setup.rexx or linemode.rexx with the –nojobsubmit Commandline Option
Follow these steps to complete an installation that used the –nojobsubmit option.
1.
Once the SAS Deployment Wizard shows that the installations have completed (all green
checkmarks if using setup.rexx or a return code of 0 if using linemode.rexx), batch jobs
for both the foundation installation and the maintenance installation have been created in the
<HLQ>.V92D8nnn.CNTL partitioned data set.
2.
Determine the location of <java home> on your system. You can use either:
<SAS Software Depot Location>/products/javaruntime__92140__mvs__xx__sp0__1/
This represents the UNIX file system path used to invoke Java provided by SAS and licensed
for deployment purposes only.
Where
<SAS Software Depot Location>
Represents the UNIX file system path to the location of the SAS Deployment Depot.
or
If your site already has a 31-bit version of Java installed, use that instead of the supplied JRE;
for example: /usr/lpp/java/J5.0/
3.
If you are applying only maintenance to an existing SAS installation, proceed directly to Step
7.
Otherwise, if you are performing a new SAS installation, or adding additional products to an
7
Installation and Maintenance Instructions for SAS® 9.2 Installation Kit for Basic DVD Installations on z/OS®
existing SAS installation, manually submit the following batch jobs to accomplish the SAS
Foundation installation.
Note: When adding some products to an existing installation, the EDITMKI job documented below
will not be generated; a MAINT0 job will be generated instead. Run the MAINT0 job and it
will start a second job named MKSASINS. Then continue with the $$$NSTR0 job which is
documented below.
EDITMKI
This job will start a second job called MKSASINS. After MKSASINS has
completed successfully, the jobs that will perform the SAS installation will
have been created in the <HLQ>.V92D8nnn.CNTL dataset. The names of
those jobs are listed in the JOBINDXx member, where “x” represents the
install action selected: A, B, C, or D. (Note: The $$$NSTR0 and $$$NSTR1
jobs are not included in the JOBINDXx member, but are also part of the
installation job stream.)
If you have site-specific JCL requirements, you can edit the jobs
appropriately. When all JCL edits are complete, submit the $$$NSTR0 job.
$$$NSTR0
This job will start the series of installation jobs listed in the JOBINDXx
member, as well as $$$NSTR1, to install SAS Foundation.
Note: If you are running an Action D, you should not run the remaining steps in this section.
Proceed directly to “Additional Configuration Steps” on page 9.
4.
Once the install jobs have completed successfully, run the
<SASHOME>/SASFoundation/9.2/postInstall.sh script to update the SAS
configuration files and TKMVSENV files for proper operation.
5.
If your Software Order E-mail shows a version for SAS 9.2, Rev. 920_10wnn, where nn is 20
or higher, or Rev. 920_11wyy, or Rev. 920_12wyy, where yy is any value, then proceed to
Step 7 (you do not need to run the commands in steps 5 and 6).
Update the deployment registry for SAS Foundation by running the following command:
Note: The following lines must be entered as one continuous line. There is a space before “-jar” and
there are 2 hyphens before the “file” parameter.
<java home dir>/bin/java -jar
<SASHOME>/deploymntreg/sas.tools.deploymntreg.jar
--file <SASHOME>/SASFoundation/9.2/DepRegUpdateData.xml
Note:
6.
If your order contains additional new products, rename or delete the
DepRegUpdateData.xml file before running setup.rexx again to install those
products.
Update the SAS Versioned Jar Repository cache by running the following command:
Note: The following lines must be entered as one continuous line. Note that there is a space after
“-cp” before “<SASHOME>” and there is a space after “.jar” before
“com.sas.app.NonAPI.”
<java home dir>/bin/java -cp
<SASHOME>/SASVersionedJarRepository/9.2/eclipse/plugins/sas.launcher.jar
com.sas.app.NonAPI -install
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Installation and Maintenance Instructions for SAS® 9.2 Installation Kit for Basic DVD Installations on z/OS®
7.
Manually submit the following maintenance jobs that were created by the Maintenance
Install Tool in <HLQ>.V92D8nnn.CNTL. Submit each one and wait for a successful
completion before submitting the next one in the list.
o
o
o
MAINT0
Note: MAINT0 will only exist if you are performing a maintenance-only or an add-on
installation. Even if you ran this job in Step 3, you must submit it again at this time.
MAINT1
MAINT2
8.
Once the maintenance jobs have completed successfully, run the
<SASHOME>/SASFoundation/9.2/postInstall.sh script to update the SAS config files
and TKMVSENV files for proper operation.
9.
If your Software Order E-mail shows a version for SAS 9.2, Rev. 920_10wnn, where nn is 20
or higher, or Rev. 920_11wyy, or Rev. 920_12wyy, where yy is any value, then proceed to
“Additional Configuration Steps” below (you do not need to run the commands in steps 9
and 10).
Update the deployment registry for SAS Foundation maintenance by running the following
command:
Note: The following lines must be entered as one continuous line. There is a space before and after
“-jar” and there are 2 hyphens before the “file” parameter.
<java home dir>/bin/java -jar
<SASHOME>/deploymntreg/sas.tools.deploymntreg.jar
--file <SASHOME>/InstallMisc/DepRegUpdateData.xml
10. Update the SAS Versioned Jar Repository cache by running the command:
Note: The following lines must be entered as one continuous line. There is a space after “-cp” before
“<SASHOME>” and there is a space after “.jar” before “com.sas.app.NonAPI”.
<java home dir>/bin/java -cp
<SASHOME>/SASVersionedJarRepository/9.2/eclipse/plugins/sas.launcher.jar
com.sas.app.NonAPI –install
Additional Configuration Steps
After all installation jobs have finished, submit the VALID job in the CNTL data set and ensure that
all steps complete with a return code of 0.
Consult the configuration instructions available for your operating system for product-specific postinstallation steps. The configuration instructions are available from Install Center.
Note:
If you performed a staged install (Action C), once you are finished testing you should execute the SAS
Deployment Wizard again and perform an Action D to copy the staged libraries to your production
libraries.
Archiving Your SAS Software Depot
For future maintenance or installation of additional SAS software products, you will need your SAS
Software Depot. It can be recreated, but you may find it easier to keep a backup of your SAS Software
Depot so that only updates must be downloaded in the future. SAS Note 37119 (available at
9
Installation and Maintenance Instructions for SAS® 9.2 Installation Kit for Basic DVD Installations on z/OS®
http://support.sas.com/kb/37/119.html) contains sample jobs to back up and restore your
SAS Software Depot.
Tips and Additional Information
For the latest installation news, please visit these sites for tips and additional information that may
not be in your documentation:
General support for SAS issues (including a link to Tech Support)
http://support.sas.com
SAS 9.2 Installation and Configuration FAQ
http://support.sas.com/kb/33/144.html
General Information and Troubleshooting for Electronic Software Delivery
http://support.sas.com/kb/30/950.html
Locating the log files for SAS 9.2 installations
http://support.sas.com/kb/37/838.html
Documentation for a SAS 9.2 Phase 2 installation on z/OS
http://support.sas.com/kb/36/008.html
Technical Support
•
If you need assistance with the software, we ask that only the SAS Installation Representative
or the SAS Support Consultant call our Technical Support Division.
For U.S. and Canadian customers, support is provided from our corporate headquarters in
Cary, North Carolina. You may call (919) 677-8008, Monday through Friday.
Customers outside of the U.S. can obtain local-language technical support through the local
office in their countries. Customers in these locations should contact their local office for
specific support hours. See
http://support.sas.com/techsup/contact/index.html for contact information for
local offices.
•
10
Before calling, you may want to explore the SAS Institute Technical Support Web site at
http://support.sas.com/techsup/. The Technical Support Web site offers a
Knowledge Base, FAQs, Technical Support Documents and more that may answer your
questions. This Web site also provides a mechanism for reporting problems.
support.sas.com
SAS is the world leader in providing software and services
that enable customers to transform data from all areas of their
business into intelligence. SAS solutions help organizations
make better, more informed decisions and maximize
customer, supplier, and organizational relationships. For more
than 30 years, SAS has been giving customers around the
world The Power to Know®. Visit us at www.sas.com.
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