CyberData V2 Paging Amplifier Configuration Guide

CyberData V2 Paging Amplifier Configuration Guide
RING CENTRAL CONFIGURATION GUIDE:
V2 SIP-ENABLED AMPLIFIERS
Document Part #931041A
CyberData Corporation
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Monterey, CA 93940
(831) 373-2601
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RingCentral Configuration Guide: V2 SIP-Enabled Amplifiers
Document #931041A
COPYRIGHT NOTICE:
© 2015, CyberData Corporation, ALL RIGHTS RESERVED.
This configuration guide and related materials are the copyrighted property of CyberData
Corporation. No part of this configuration guide or related materials may be reproduced or
transmitted, in any form or by any means (except for internal use by licensed customers), without
prior express written permission of CyberData Corporation. This configuration guide, and the
products, software, firmware, and/or hardware described in this configuration guide are the
property of CyberData Corporation, provided under the terms of an agreement between
CyberData Corporation and recipient of this configuration guide, and their use is subject to that
agreement and its terms.
DISCLAIMER: Except as expressly and specifically stated in a written agreement executed by
CyberData Corporation, CyberData Corporation makes no representation or warranty, express or
implied, including any warranty or merchantability or fitness for any purpose, with respect to this
configuration guide or the products, software, firmware, and/or hardware described herein, and
CyberData Corporation assumes no liability for damages or claims resulting from any use of this
configuration guide or such products, software, firmware, and/or hardware. CyberData
Corporation reserves the right to make changes, without notice, to this configuration guide and to
any such product, software, firmware, and/or hardware.
OPEN SOURCE STATEMENT: Certain software components included in CyberData products
are subject to the GNU General Public License (GPL) and Lesser GNU General Public License
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Revision Information
Revision 931041A was released on January 26, 2015.
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Table of Contents
1.0 Setup Diagram .......................................................................................................................... 4
2.0 Test Setup Equipment ............................................................................................................... 5
3.0 Before You Start ....................................................................................................................... 6
4.0 Configuration Procedure: Auto-Answer Paging ....................................................................... 7
5.0 Configuration Procedure: Nightringer .................................................................................... 22
6.0 Frequently Asked Questions ................................................................................................... 32
7.0 Contact CyberData Corporation ............................................................................................. 34
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1.0 Setup Diagram
Figure 1-1. Interoperability Test Infrastructure
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2.0 Test Setup Equipment
This section describes the products used for interoperability testing with RingCentral.
Table 2-1. Setup Equipment
EQUIPMENT
MODEL or PART NUMBER
FIRMWARE VERSION
CYBERDATA V2
PAGING/LOUDSPEAKER
AMPLIFIER
011061
011095
011097
v6.2.0
v6.5.0
v6.5.4
POLYCOM
VVX 300
5.2.0.8330
SNOM
360
snom360-SIP 8.4.31
LINKSYS
SRW208MP
1.0.4
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3.0 Before You Start
This configuration guide documents the integration process of a CyberData V2 SIP-enabled
Paging Amplifier or V2 SIP-enabled Loudspeaker Amplifier.
Network Advisories
RingCentral uses a Fully Qualified Domain Name (FQDN) for the SIP server and Outbound
Proxy addresses. The CyberData amplifier needs to perform a DNS A query to resolve the IP
address of RingCentral’s Outbound Proxy FQDN. It is necessary to ensure the configured DNS
server(s) have an A record for the Outbound Proxy address.
In addition, be sure to verify the following ports are available for the amplifier to use:
•
•
UDP 5060-5061, 5090 (SIP)
UDP 10500 (RTP)
The amplifier will need to traverse the public internet in order to operate with RingCentral in the
cloud.
The amplifier’s paging extension uses SIP port 5060 to receive SIP messages. The Nightringer
extension uses SIP port 5061 to receive SIP messages. Both extensions will send SIP messages
to port 5090, the port used by RingCentral’s Outbound Proxy.
SIP ports 5060-5061 and RTP port 10500 are the default values on all noted firmware levels.
Alternatively, SIP ports for the paging extension are configurable on the SIP Configuration
page of the web interface. Use the Nightringer Configuration page to configure SIP ports for
the Nightringer extension.
The RTP port setting on the SIP Configuration page is used for both extensions.
Product Documentation and Utilities
Before you start, download the Operation and Quick Start guides from the amplifier’s product
webpage:
http://www.cyberdata.net/products/voip/digitalanalog/pagingampv2/index.html
The CyberData Discovery Utility can be used to locate CyberData devices on your network.
You may download it from the following web address:
http://www.cyberdata.net/support/voip/discovery_utility.html
Note: DHCP addressing mode is enabled on default on all noted firmware levels.
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4.0 Configuration Procedure: Auto-Answer Paging
RingCentral Office Editions now provide free native support for CyberData SIP-enabled paging
endpoints to enhance your organization’s overhead paging solution!
The RingCentral Paging feature delivers real-time broadcasts to your desk phones and/or paging
devices. CyberData amplifiers can be added to Paging Only groups supporting a combination of
CyberData paging endpoints and RingCentral Polycom and Cisco desk phones.
CyberData V2 Paging/Loudspeaker Amplifiers are ideal for one-way, auto-answer paging in
indoor environments and offer external or digital volume control.
Add a Free Paging Device
To provision the amplifier’s paging extension, add a RingCentral Paging Device to a Paging
Only group through the RingCentral Admin Portal.
Note: RingCentral Paging Devices cannot originate calls, receive DTMF tones, or send
audio back to the caller when used in Paging Only groups.
Use the following steps to add a free Paging Device through the RingCentral Admin Portal.
1. Login to the RingCentral Admin Portal at https://service.ringcentral.com.
Figure 4-1. RingCentral Admin Portal Login
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1. From the Phones & Devices menu, click Add Device.
Figure 4-2. Add Device
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2. A popup window labeled Select Device Type will appear. Select Paging Device and
click Next.
Figure 4-3. Select Device Type
3. A popup window labeled Add Paging Device will appear. Enter a meaningful device
nickname and click Next.
Figure 4-4. Add Paging Device
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4. A popup window labeled Generic Paging Device Provisioning will appear. You will use
the provisioning information to register the amplifier’s paging extension with
RingCentral.
Figure 4-5. Paging Device Provisioning Information
Note: The values in the left of the table are the name of the CyberData SIP fields as they
appear in the amplifier’s web interface. The Authenticate Password has been obscured.
These values are published only for reference.
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5. Next, add your new Paging Device to a Paging Only group. From the [n] Groups menu,
click Add Group.
Figure 4-6. Add Group
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6. A popup labeled Add Group will appear. Select Paging Only and click Next.
Figure 4-7. Paging Only
7. A popup window labeled Add Paging Group will appear. Enter an available extension
number and name for your Paging Only group, then click Save.
Figure 4-8. Add Paging Group
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8. A confirmation screen will confirm the paging group has been created. Select Yes to
configure paging settings.
Figure 4-9. Confirmation
9. Verify the new paging group appears in the Groups list. Select the paging group and a
menu will appear to the far right of the screen. From this menu, select Paging.
Figure 4-10. Group Paging Menu
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10. From the Paging menu, select Devices to receive page.
Figure 4-11. Devices to Receive Page
11. A popup labeled Devices to receive page will appear. Select Paging Devices to view
paging-capable devices that can be added to the paging group. Verify the device appears.
Figure 4-12. Select Devices to Receive Page
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12. Select the new Paging Device and use the right arrow to move the Paging Device to
the Selected Devices table. Then, click Save.
Figure 4-13. Selected Devices
13. The page redirects back to the group’s paging menu after clicking Save. Next, select
Users allowed to page this group to designate users with paging privileges.
Figure 4-14. Users Allowed to Page This Group
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14. Select users from Available Users (n) list and move them to the Allowed Users (n)
list using the right arrow, then click Save.
Figure 4-15. Select Users Allowed to Page This Group
15. The page redirects back to the group’s paging menu after clicking Save. Proceed to
Configure SIP Parameters.
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Configure SIP Parameters
You may feel more comfortable with web-based configuration or provisioning using templates.
Both methods are documented in this configuration guide. Be sure to review the amplifier’s
operation guide for complete information on configuration through the web interface and
CyberData’s “autoprovisioning” method using templates via HTTP and TFTP protocols.
If you are configuring through the web interface, use the following steps to login to the web
interface of your CyberData device.
1. Click Launch Browser from the CyberData Discovery Utility or point your browser
to the CyberData device’s IP address to access the Home Page of the web interface.
2. Enter the default credentials when prompted and click the Log In button.
Username: admin
Password: admin
Figure 4-16. Web Interface Login
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Figure 4-17. Home Page of Amplifier Web Interface
3. On the Home Page, click SIP Config on the left hand side of your screen to access the
SIP Configuration page.
Note: The firmware version and registration status for the paging extension and
Nightringer extensions appear here.
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4. Enter the provisioning information from the Generic Paging Device Provisioning
popup window. Note the Local SIP Port is set to 5060 on default and is used by the
amplifier as its source port for the auto-answer paging extension configured on this page.
5. Set the Re-registration Interval (in seconds) to 30 seconds.
6. Click Save and Reboot to store changes.
Figure 4-18. SIP Configuration
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Autoprovisioning
If you are autoprovisioning the amplifier, use the SIP Settings in the autoprovisioning template
to register the amplifier with RingCentral.
An autoprovisioning template is provided in the respective firmware folder available on the
Downloads tab of the product webpage here:
http://www.cyberdata.net/products/voip/digitalanalog/pagingampv2/downloads.html
Be sure to use the autoprovisioning template for the firmware version running on the amplifier.
The firmware version can be verified on the Home page of the web interface.
Refer to the Operations Guide for instructions on autoprovisioning configuration.
Figure 4-19. Autoprovisioning Template Example – SIP Settings
Note: These example values are published only for reference. The SIPAuthPassword
value should be the actual value from the Generic Paging Device Provisioning popup
window.
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Verify the Amplifier is Registered
After the device has rebooted and initialized, refresh the Home page of the web interface. Your
device should show as [Registered with SIP Server] in green text on the bottom of the Home
Page of the web interface as well as at the top of the SIP Configuration page next to Primary SIP
Server. See Figure 4-17 and Figure 4-18.
Additionally, you may verify the amplifier is registered with RingCentral through the admin
portal. From the Phones & Devices menu, select Devices and the Paging Device you just
created for the amplifier. The status should show as “online” in the Device Details.
Figure 4-20. Device Details – Status
Make a Test Call
Once your device has registered with RingCentral, you may use a phone associated with an
Allowed User to dial the extension of the paging group.
Refer to RingCentral Article Number 5983 for instructions on paging a group from your IP
phone.
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5.0 Configuration Procedure: Nightringer
What is a Nightringer?
CyberData V2 SIP-enabled Amplifiers offer a secondary SIP extension called Nightringer in
addition to the primary extension used for auto-answer paging.
The Nightringer plays a customizable ring tone when an incoming call is detected. The
Nightringer extension can be added to ring groups for simultaneous ringing. When added to a
ring group, the Nightringer will ring until a ring group member picks up the call. The
Nightringer stops ringing when the call is answered by a ring group member or when the caller
disconnects before a ring group member picks up the call. The Nightringer extension cannot
answer a call.
Provisioning Nightringer with RingCentral
Provisioning a Nightringer extension with RingCentral differs from provisioning the auto-answer
paging extension.
It is important to note the Paging Extension and Nightringer Extension must use separate sets of
SIP extension parameters. That is, each must be assigned their own SIP extension. The
Nightringer cannot use the same provisioning information already in use by the Paging
Extension (and vice versa).
When integrating with RingCentral, the Nightringer extension must be provisioned as an IP
phone rather than a Paging Device in order to allow the Nightringer to ring.
If the Nightringer is provisioned and registered as a Paging Device, the Nighringer will only ring
for 2 seconds before the call is cancelled by the RingCentral server. Thus, it is necessary to
provision the Nightringer as an IP phone for full functionality. Please consult with RingCentral
for costs associated with IP phone provisioning on your account.
Note: For voice paging, use the provision the paging extension as a Paging Device
following the instructions in Section 4.0 “Configuration Procedure: Auto-answer
Paging.”
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Add an IP Phone
To provision the amplifier’s Nightringer extension, add a RingCentral Existing Phone through
the RingCentral Admin Portal.
First, you must designate a RingCentral User for the Nightringer.
1. From the [n] Users menu, click the Add button.
Figure 5-1. Add User Button
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2. A popup window labeled Add User will appear. Complete the fields and click Save.
Figure 5-2. Add User Popup
3. A confirmation popup labeled Confirmation will appear. Click the Add Phone
button to associate an IP phone for the Nightringer to use and proceed to the next
step.
Figure 5-3. Add User Confirmation
4. A Welcome email will be sent to the email address from the Add User popup. Be sure
to follow the instructions in the Welcome email to activate the extension.
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5. You will be asked to select a phone type. Click the Select button to choose an
Existing Phone.
Figure 5-4. Select Phone Type
6. Next, you will be taken to a six-step ordering process to set up a RingCentral
DigitalLine. Click the Select button to choose an Existing Phone and follow the
steps in the screen to ordering window to complete your order.
Figure 5-5. Select Phone Type – Order Processing
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7. From the Phones & Devices menu, select User Phones and the select the user phone
designated for the Nightringer. Click Setup and Provision.
Figure 5-6. Setup and Provision
8. A popup window labeled Assisted provisioning – Step 1 will appear. Select Other
Phone and click Next.
Figure 5-7. Assisted Provisioning – Step 1
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9. A popup window labeled Assisted Generic IP Phone/Adaptor Provisioning will
appear. You will use the provisioning information to register the amplifier’s paging
extension with RingCentral.
Figure 5-8. IP Phone Provisioning Information
Note: The Password has been obscured. These values are published only for
reference.
SIP Fields Table
Use the following table to determine how the RingCentral SIP field values above correlate to the
CyberData SIP field values.
Table 5-1. SIP Fields Table
CyberData SIP Field
SIP Server
User ID
Authenticate ID
RingCentral SIP Field
SIP Domain (without colon and port number)
User Name
Authorization ID
Authenticate Password
Outbound Proxy
Outbound Proxy Port
Password
Outbound Proxy address before colon
Port number following colon in Outbound Proxy
address
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Configure Nightringer SIP Parameters
If you are configuring the Nightringer extension through the web interface, use the following
steps to register Nightringer with RingCentral.
1. Review Configure the SIP Parameters.
2. From the Home page of the web interface, click Nightringer from the left hand side
of the screen.
Figure 5-9. Home Page of the Web Interface – Nightringer Button
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3. Enter the provisioning information from the Assisted Generic IP Phone/Adaptor
Provisioning popup. Note the Local SIP Port is set to 5061 on default and is used by the
amplifier as its source port for the Nightringer extension configured on this page.
4. Set the Re-registration Interval (in seconds) to 30 seconds.
5. Click Save and Reboot to store changes.
Figure 5-10. Nightringer Configuration Page of the Web Interface
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Autoprovisioning
If you are autoprovisioning the amplifier, use the Nightringer Settings in the autoprovisioning
template to register the Nightringer with RingCentral.
Figure 5-11. Autoprovisioning Template Example – Nightringer Settings
Note: These example values are published only for reference. The NightringerAuthID
value should be the actual value from the Assisted Generic IP Phone/Adaptor
Provisioning popup.
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Verify the Nightringer is Registered
After the device has rebooted and initialized, refresh the Home page of the web interface. Your
device should show as [Registered with SIP Server] in green text on the bottom of the Home
Page of the web interface as well as at the top of the Nightringer Configuration page next to
Enable Nightringer. See Figure 5-9 and Figure 5-10.
Additionally, you may verify the amplifier is registered with RingCentral through the admin
portal. From the Phones & Devices menu, select User Phones and the IP Phone you just
created for the Nightringer. The status should show as “online” in the Phone Details.
Figure 5-12. Phone Details – Status
Make a Test Call
Once your device has registered with RingCentral, you may use any RingCentral phone to dial
the Nightringer extension.
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6.0 Frequently Asked Questions
Q: The paging amplifier can make one page. After the first page, the caller hears, “This page
cannot be completed due to an unexpected network error. Please try again later.” It works again
for one page after a reboot.
A: CyberData VoIP Technical Support has identified a registration bug affecting firmware
version 6.5.0. The bug results in the amplifier periodically losing registration with RingCentral,
where all calls to the paging amplifier will fail until it registers again.
There are two workaround options:
1. Upgrade the firmware to version 6.5.5. You’re welcome to download firmware
version 6.5.5 from the Downloads tab of the product web page here:
http://www.cyberdata.net/products/voip/digitalanalog/pagingampv2/drivers/655-uImageamp.zip
The hyperlink will initiate a zipped file download containing firmware, autoprovisioning
template, and release notes. Either a V2 Paging Amplifier or a V2 Loudspeaker
Amplifier can use the firmware file.
Firmware upgrades are HTTP based and can be performed using a web browser.
Firmware upgrade instructions and advisories are located in Section 2.3.13 “Upgrading
the Firmware” on pages 56-57 of the Operations Guide (pgs. 65-66 of the .pdf).
After upgrading firmware, please be sure to back up your configuration and perform a
factory reset. Factory reset instructions are located in Figure 2-4 “Paging Amplifier
Components” on page 8 of the Operations Guide (pg. 17 of the.pdf).
Be sure to set the Re-registration Interval (in seconds) to 30 seconds on the SIP
configuration page for auto-answer paging and on the Nightringer configuration page for
the Nightringer extension. See Figure 4-19 and Figure 5-11 for the respective autoprov
settings. This setting will allow the extensions to stay registered with RingCentral and
allow for successful calls.
2. Downgrade the firmware to version 6.2.0. You’re welcome to download firmware
version 6.2.0 from our website here.
The hyperlink will initiate a zipped file download containing firmware, autoprovisioning
template, and release notes. Either a V2 Paging Amplifier or a V2 Loudspeaker
Amplifier can use the firmware file.
After restoring defaults and reconfiguring your amplifier, be sure to set the Reregistration Interval (in seconds) to 100 seconds on the SIP configuration page for autoCyberData Corporation
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www.cyberdata.net
P 831.373.2601 | F 831.373.4193
RING CENTRAL CONFIGURATION GUIDE: V2 SIP-ENABLED AMPLIFIERS
Doc. 931041A
Page 33
answer paging and on the Nightringer configuration page for the Nightringer extension.
Setting the Re-registration Interval (in seconds) to 100 seconds allows all calls to the
amplifier in the paging group to be successfully completed.
Please note the lowest value for the Re-registration Interval (in seconds) setting on
firmware version 6.2.0 is 100 seconds. However, if the amplifier receives a request in a
SIP 200 OK contact binding for a lower interval than 100 seconds, it will actually register
every 30 seconds. The amplifier is hard coded to deduct a certain number of seconds
from the configured interval in order to re-register in a timely manner.
CyberData Corporation
3 Justin Court, Monterey, CA 93940
www.cyberdata.net
P 831.373.2601 | F 831.373.4193
RING CENTRAL CONFIGURATION GUIDE: V2 SIP-ENABLED AMPLIFIERS
Doc. 931041A
Page 34
7.0 Contact CyberData Corporation
Sales
For sales-related questions, please visit our Contact CyberData Sales web page for more
information.
Technical Support
For CyberData Technical Support, please submit a Contact CyberData VoIP Technical Support
form on our website.
The CyberData VoIP Technical Support Contact form initiates a troubleshooting ticket which
CyberData uses for quality assurance purposes.
Additionally, the Contact VoIP Tech Support form tells us which phone system you are using,
the make and model of the network switch, and other essential troubleshooting information we
need to efficiently assist with a resolution. Please also include as much detail as possible in the
Describe Problem section of the form. Your installation is extremely important to us.
Documentation Feedback
We realize changes to the software or hardware of the RingCentral Cloud PBX solution may
render this document obsolete. We welcome and encourage documentation feedback to ensure
continued applicability.
CyberData Corporation
3 Justin Court, Monterey, CA 93940
www.cyberdata.net
P 831.373.2601 | F 831.373.4193
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