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Cisco SPA3102 User guide
Voice Gateway with Router
User Guide
Voice
Model No.
SPA3102
Voice Gateway with Router
Copyright and Trademarks
Specifications are subject to change without notice. Linksys is a registered trademark or trademark of Cisco Systems,
Inc. and/or its affiliates in the U.S. and certain other countries. Copyright © 2006 Cisco Systems, Inc. All rights
reserved. Other brands and product names are trademarks or registered trademarks of their respective holders.
WARNING: This product contains chemicals, including lead, known to the State of California to cause
cancer, and birth defects or other reproductive harm. Wash hands after handling.
How to Use this Guide
Your guide to the Voice Gateway with Router has been designed to make understanding networking with the
Voice Gateway easier than ever. Look for the following items when reading this guide:
This exclamation point means there is a caution or warning and is
something that could damage your property or the Voice Gateway.
This question mark provides you with a reminder about something you
might need to do while using the Voice Gateway.
This checkmark means there is a note of interest and is something you
should pay special attention to while using the Voice Gateway.
In addition to these symbols, there are definitions for technical terms that are presented like this:
word: definition.
Also, each figure (diagram, screenshot, or other image) is provided with a figure number and description, like
this:
Figure 0-1: Sample Figure Description
Figure numbers and descriptions can also be found in the “List of Figures” section.
SPA3102-UG-60613A DF
Voice Gateway with Router
Voice Gateway with Router
Table of Contents
Chapter 1: Introduction
Welcome
What’s in this Guide?
Chapter 2: Networking Basics
An Introduction to Local Area Networks
The Use of IP Addresses
Chapter 3: Getting to Know the Voice Gateway
The Back Panel
The Front Panel
Chapter 4: Getting Started
Before You Begin
Connecting the Voice Gateway
Configuring the Voice Gateway
Chapter 5: Using the Interactive Voice Response Menu
Overview
Accessing the Interactive Voice Response Menu
Using the Interactive Voice Response Menu
Entering a Password
Configuring the Settings for Your Internet Phone Service
Chapter 6: Using the Web-based Utility
Overview
How to Access the Web-based Utility
The Router Tab
The Voice Tab
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Voice Gateway with Router
Appendix A: Troubleshooting
Common Problems and Solutions
Frequently Asked Questions
Appendix B: Finding the MAC Address and IP Address for Your Ethernet Adapter
Windows 98 or Me Instructions
Windows 2000 or XP Instructions
For the Voice Gateway’s Web-based Utility
Appendix C: Windows Help
Appendix D: Glossary
Appendix E: Specifications
Appendix F: Warranty Information
Appendix G: Regulatory Information
Appendix H: Contact Information
Internet Telephony Service Provider (ITSP)
Linksys
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Voice Gateway with Router
List of Figures
Figure 3-1: Back Panel
Figure 3-2: Front Panel
Figure 4-1: Connect to the Telephone Wall Jack
Figure 4-2: Connect a Telephone
Figure 4-3: Connect a PC
Figure 4-4: Connect to the Modem
Figure 4-5: Connect Power
Figure 4-6: Login Screen
Figure 4-7: Router - WAN Setup Screen
Figure 4-8: MAC Clone Settings
Figure 4-9: Static IP Settings
Figure 4-10: PPPoE Settings
Figure 6-1: Login Screen
Figure 6-2: Router - Status Screen
Figure 6-3: Router - WAN Setup Screen
Figure 6-4: Static IP Settings
Figure 6-5: PPPoE Settings
Figure 6-6: Router - LAN Setup Screen
Figure 6-7: Router - Application Screen
Figure 6-8: Voice - Info Screen
Figure 6-9: Line 1 Status
Figure 6-10: PSTN Line Status
Figure 6-11: Voice - System Screen
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Voice Gateway with Router
Figure 6-12: Voice - User 1 Screen
Figure 6-13: Speed Dial and Supplementary Service Settings
Figure 6-14: Distinctive Ring and Ring Settings
Figure 6-15: Voice - PSTN User Screen
Figure 6-16: PSTN-To-VoIP Speed Dial Settings
Figure 6-17: PSTN Ring Thru Line 1 Distinctive Ring Settings
Figure 6-18: PSTN Ring Thru Line 1 Ring Settings
Figure B-1: IP Configuration Screen
Figure B-2: MAC/Adapter Address
Figure B-3: MAC/Physical Address
Figure B-4: MAC Address Cloning
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Chapter 1: Introduction
Voice Gateway with Router
Welcome
Thank you for choosing the Voice Gateway with Router. This Voice Gateway will allow your computers to share a
high-speed Internet connection as well as resources, including files and printers. Plus, the Voice Gateway can
bridge traditional phone service, also known as Public Switched Telephone Network (PSTN) service, with Internet
phone service, also known as Voice over Internet Protocol (VoIP). And after you have set up your Internet phone
service, you will be able to make phone or fax calls using the Internet.
How does the Voice Gateway do all of this? By connecting your computers and peripherals, including phones or
fax machines, to the Voice Gateway and connecting the Voice Gateway to your cable or DSL modem, then the
Voice Gateway can direct and control communications for your network.
network: a series of computers or
devices connected for the purpose of data
sharing, storage, and/or transmission
between users.
But what does all of this mean?
Networks are useful tools for sharing Internet access and computer resources. Multiple computers can share
Internet access, so you don’t need more than one high-speed Internet connection. With Internet phone service,
your Internet access can now be shared by your phones or fax machines as well. You will be able to make phone
calls using the account you set up with your Internet Telephony Service Provider (ITSP), even while you’re surfing
the Internet. Plus, you can access one printer from different computers and access data located on another
computer’s hard drive. Networks are even used for playing multiplayer video games. So, networks not only are
useful in homes and offices, but also can be fun.
PCs on a wired network create a LAN, or Local Area Network. They are connected with Ethernet cables, which is
why the network is called “wired”.
Chapter 1: Introduction
Welcome
lan (local area network): the computers
and networking products that make up
the network in your home or office.
ethernet: an IEEE standard network
protocol that specifies how data is
placed on and retrieved from a common
transmission medium.
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Voice Gateway with Router
To create your network, install and set up the Voice Gateway. To guide you through the process, use the
instructions in the Quick Installation or this User Guide to help you. These instructions should be all you need to
get the most out of the Voice Gateway.
What’s in this Guide?
This guide covers the basic steps for setting up a network with the Voice Gateway. After going through
“Chapter 3: Getting to Know the Voice Gateway,” most users will only need to use the following chapters:
•
Chapter 4: Getting Started
This chapter instructs you on how to connect and set up the Voice Gateway.
•
Chapter 6: Using the Web-based Utility
This chapter explains how to configure the Voice Gateway using your web browser and the Voice Gateway’s
Web-based Utility. You will configure the Voice Gateway using the settings provided by your ISP.
When you’re finished with the basic steps, then you are ready to connect to the Internet.
You also have other chapters available for reference:
•
Chapter 1: Introduction
This chapter describes the Voice Gateway’s applications and this User Guide.
•
Chapter 2: Networking Basics
This chapter briefly explains how a network functions.
•
Chapter 5: Using the Interactive Voice Response Menu
This chapter explains how to configure the Voice Gateway’s network settings when you use its Interactive
Voice Response Menu.
2
Chapter 1: Introduction
What’s in this Guide?
Voice Gateway with Router
•
Appendix A: Troubleshooting
This appendix describes some possible problems and solutions, as well as frequently asked questions,
regarding installation and use of the Voice Gateway.
•
Appendix B: Finding the MAC Address and IP Address for Your Ethernet Adapter
This appendix instructs you on how to find the MAC address or Ethernet address of your PC’s Ethernet
network adapter.
•
Appendix C: Windows Help
This appendix describes how you can use Windows Help for instructions about networking, such as
installing the TCP/IP protocol.
•
Appendix D: Glossary
This appendix gives a brief glossary of terms frequently used in networking.
•
Appendix E: Specifications
This appendix provides the technical specifications for the Voice Gateway.
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Appendix F: Warranty Information
This appendix supplies the warranty information for the Voice Gateway.
•
Appendix G: Regulatory Information
This appendix supplies the regulatory information regarding the Voice Gateway.
•
Appendix H: Contact Information
This appendix provides contact information for a variety of Linksys resources, including Technical Support.
Chapter 1: Introduction
What’s in this Guide?
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Voice Gateway with Router
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Chapter 1: Introduction
What’s in this Guide?
Chapter 2: Networking Basics
Voice Gateway with Router
An Introduction to Local Area Networks
Simply put, a router is a network device that connects two networks together.
The Voice Gateway connects your local area network (LAN), or the group of PCs in your home or office, to the
Internet. The Voice Gateway processes and regulates the data that travels between these two networks.
The Voice Gateway’s Network Address Translation (NAT) technology protects your network of PCs so users on the
Internet cannot “see” your PCs. This is how your LAN remains private. The Voice Gateway protects your network
by inspecting the first packet coming in through the Internet port before delivery to the final destination on one of
the Ethernet ports. The Voice Gateway inspects Internet port services like the web server, ftp server, or other
Internet applications, and, if allowed, it will forward the packet to the appropriate PC on the LAN side.
nat (network address translation): NAT
technology translates IP addresses of a
local area network to a different IP
address for the Internet.
The Use of IP Addresses
IP stands for Internet Protocol. Every device in an IP-based network, including PCs, print servers, and routers,
requires an IP address to identify its location, or address, on the network. This applies to both the Internet and
LAN connections.
There are two ways of assigning IP addresses to your network devices.
A static IP address is a fixed IP address that you assign manually to a PC or other device on the network. Since a
static IP address remains valid until you disable it, static IP addressing ensures that the device assigned it will
always have that same IP address until you change it. Static IP addresses are commonly used with network
devices such as server PCs or print servers.
Chapter 2: Networking Basics
An Introduction to Local Area Networks
ip (internet protocol): a protocol used to
send data over a network.
ip address: the address used to identify a
computer or device on a network.
static ip address: a fixed address
assigned to a computer or device that is
connected to a network.
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Voice Gateway with Router
If you use the Voice Gateway to share your cable or DSL Internet connection, contact your ISP to find out if they
have assigned a static IP address to your account. If so, you will need that static IP address when configuring the
Voice Gateway. You can get the information from your ISP.
A dynamic IP address is automatically assigned to a device on the network. These IP addresses are called
dynamic because they are only temporarily assigned to the PC or other device. After a certain time period, they
expire and may change. If a PC logs onto the network (or the Internet) and its dynamic IP address has expired,
the DHCP server will assign it a new dynamic IP address.
A DHCP server can either be a designated PC on the network or another network device, such as the Voice
Gateway. By default, the Voice Gateway’s Internet Connection Type is DHCP (obtain an IP address automatically).
The PC or network device obtaining an IP address is called the DHCP client. DHCP frees you from having to
assign IP addresses manually every time a new user is added to your network.
dynamic ip address: a temporary IP
address assigned by a DHCP server.
dhcp (dynamic host configuration
protocol): a protocol that lets one device
on a local network, known as a DHCP
server, assign temporary IP addresses to
the other network devices, typically
computers.
For DSL users, many ISPs may require you to log on with a user name and password to gain access to the
Internet. This is a dedicated, high-speed connection type called Point to Point Protocol over Ethernet (PPPoE).
PPPoE is similar to a dial-up connection, but PPPoE does not dial a phone number when establishing a
connection. It also will provide the Voice Gateway with a dynamic IP address to establish a connection to the
Internet.
By default, a DHCP server (on the LAN side) is enabled on the Voice Gateway. If you already have a DHCP server
running on your network, you MUST disable one of the two DHCP servers. If you run more than one DHCP server
on your network, you will experience network errors, such as conflicting IP addresses. To disable DHCP on the
Voice Gateway, see the Router - LAN Setup section in “Chapter 5: Using the Web-based Utility.”
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Chapter 2: Networking Basics
The Use of IP Addresses
Chapter 3: Getting to Know the Voice Gateway
Voice Gateway with Router
The Back Panel
The Voice Gateway’s ports are located on the back panel.
Figure 3-1: Back Panel
LINE
Use this port to connect the Voice Gateway to your standard telephone wall jack.
PHONE
Use this port to connect an analog phone (or fax machine) with an RJ-11 telephone cable.
ETHERNET
The ETHERNET port connects to a network device, such as a PC or a switch, with an
Ethernet network cable.
INTERNET
The INTERNET port connects to your cable or DSL modem.
Power
The Power port is where you will connect the power adapter.
Chapter 3: Getting to Know the Voice Gateway
The Back Panel
NOTE: The LINE port will be
active only if you have
traditional phone service.
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Voice Gateway with Router
The Front Panel
The Voice Gateway’s LEDs, which inform you about network activities, are located on the front panel.
Figure 3-2: Front Panel
Power
Green. The Power LED lights up when the Voice Gateway is powered on and connected to
the Internet. It flashes when the Voice Gateway is not connected to the Internet. The LED
also flashes when the Voice Gateway is booting up or upgrading its firmware.
INTERNET
Green. The INTERNET LED lights up when there is an active connection through the
ETHERNET port. If the LED is flashing, then there is traffic moving through that port.
PHONE
Green. The PHONE LED is solidly lit when a telephone or fax machine has an active or
registered connection to your Internet Telephony Service Provider (ITSP) through the PHONE
port. It flashes when the phone is being used or is off the hook.
LINE
Green. The LINE LED lights up when the a telephone or fax machine has an active
connection to traditional phone service through the LINE port.
NOTE: The LINE port will be
active only if you have
traditional phone service.
Proceed to “Chapter 4: Getting Started.”
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Chapter 3: Getting to Know the Voice Gateway
The Front Panel
Chapter 4: Getting Started
Voice Gateway with Router
Before You Begin
Make sure you have the following:
• An active Internet connection
• An active Internet phone service account and its settings
• cable/DSL modem
• One computer for configuration of the Voice Gateway
• Analog telephone or fax machine with an RJ-11 phone cable
Connecting the Voice Gateway
1. Power off your network devices, including your modem and PC.
2. If you have traditional phone service, connect the RJ-11 phone cable (included) to the Voice Gateway’s LINE
port and your telephone wall jack.
3. Connect one end of a different RJ-11 phone cable to the Voice Gateway’s PHONE port. Connect the other
end to your analog telephone or fax machine.
Figure 4-1: Connect to the Telephone
Wall Jack
IMPORTANT: Do not connect the PHONE port to a telephone wall jack. Make sure you only
connect a telephone or fax machine to the PHONE port. Otherwise, the Voice Gateway or the
telephone wiring in your home or office may be damaged.
Figure 4-2: Connect a Telephone
Chapter 4: Getting Started
Before You Begin
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Voice Gateway with Router
4. Connect one end of an Ethernet network cable (included) to the ETHERNET port of the Voice Gateway.
Connect the other end to the Ethernet port of your PC.
5. Connect one end of a different Ethernet network cable to the INTERNET port of the Voice Gateway. Connect
the other end to your cable/DSL modem.
6. Power on the broadband modem.
Figure 4-3: Connect a PC
7. Connect the included power adapter to the Voice Gateway’s power port, and then plug the power adapter
into an electrical outlet. The power LED on the front panel will light up as soon as the Voice Gateway
powers on.
8. Power on your PC.
NOTE: Make sure your PC’s Ethernet adapter is set to obtain an IP address automatically. For
more information, refer to Windows Help.
Figure 4-4: Connect to the Modem
Proceed to the next section.
Figure 4-5: Connect Power
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Chapter 4: Getting Started
Connecting the Voice Gateway
Voice Gateway with Router
Configuring the Voice Gateway
1. Launch the web browser on the PC.
2. Enter 192.168.0.1/advanced in the Address field (192.168.0.1 is the default local IP address of the Voice
Gateway). Then press the Enter key.
3. If your Internet Telephony Service Provider (ITSP) did not supply a password, you will not see a login screen.
Proceed to step 4.
Figure 4-6: Login Screen
If your ITSP supplied a password, you will see a login screen. In the User Name field, enter user, the default
user name for user access (this cannot be changed). Then enter the user password supplied by your ITSP.
4. The Router - Status screen will appear. Click the WAN Setup tab.
5. Proceed to the appropriate instructions for your Internet Connection Type.
DHCP
a. Select DHCP from the Connection Type drop-down menu.
b. If you use a cable modem, you may need to configure the MAC Clone Settings. (Contact your ISP for
more information.)
Enable MAC Clone Service. If your service uses a specific PC MAC address, then select yes from the
Enable MAC Clone Service setting. Then enter the PC’s MAC address in the Cloned MAC Address field.
Figure 4-7: Router - WAN Setup Screen
c. Click the Submit All Changes button.
Figure 4-8: MAC Clone Settings
Chapter 4: Getting Started
Configuring the Voice Gateway
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Voice Gateway with Router
Static IP
a. Select Static IP from the Connection Type drop-down menu.
b. In the Static IP Settings section, enter the IP address in the Static IP field, the subnet mask in the
NetMask field, and the default gateway IP address in the Gateway field.
c. In the Optional Settings section, enter the DNS server address(es) in the Primary DNS and optional
Secondary DNS fields.
d. Click the Submit All Changes button.
PPPoE (most DSL users)
Figure 4-9: Static IP Settings
static ip address: a fixed address
assigned to a computer or device
connected to a network.
subnet mask: an address code that
determines the size of the network.
default gateway: a device that forwards
Internet traffic from your local area
network.
a. Select PPPoE from the Connection Type drop-down menu.
b. Enter the user name in the PPPoE Login Name field, and enter the password in the PPPoE Login
Password field.
c. Click the Submit All Changes button.
6. If the Voice Gateway is pre-configured by your ITSP, then you do not need to change any of the default voice
settings. Refer to the documentation supplied by your service provider for more information. If you need to
configure additional settings, refer to “Chapter 6: Using the Web-based Utility” for instructions.
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Figure 4-10: PPPoE Settings
pppoe: a type of broadband connection
that provides authentication (username
and password) in addition to data
transport.
Chapter 4: Getting Started
Configuring the Voice Gateway
Voice Gateway with Router
Chapter 5: Using the Interactive Voice Response Menu
Overview
NOTE: If your ITSP sent you the Voice Gateway, then it may be pre-configured for you, and you do
not need to change any settings. Refer to the instructions supplied by your service provider for more
information.
You may need to manually configure the Voice Gateway by entering the settings provided by your Internet
Telephony Service Provider (ITSP). This chapter explains how to use the Interactive Voice Response Menu to
configure the Voice Gateway’s network settings. You will use the telephone’s keypad to enter your commands
and select choices, and the Voice Gateway will use voice responses.
For more advanced configuration, refer to “Chapter 6: Using the Web-based Utility.”
Accessing the Interactive Voice Response Menu
1. Use a telephone connected to the PHONE port of the Voice Gateway. (You can only access the Interactive
Voice Response Menu through an analog telephone, not any of the Internet phones.)
2. Press **** (in other words, press the star key four times).
3. Wait until you hear “Linksys configuration menu. Please enter the option followed by the # (pound) key or
hang up to exit.”
4. Refer to the following table that lists actions, commands, menu choices, and descriptions. After you select
an option, press the # (pound) key. To exit the menu, hang up the telephone.
Chapter 5: Using the Interactive Voice Response Menu
Overview
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Voice Gateway with Router
Using the Interactive Voice Response Menu
While entering a value, such as an IP address, you may exit without entering any changes. Press the * (star) key
twice within half a second. Otherwise, the * will be treated as a decimal point or dot.
After entering a value, such as an IP address, press the # (pound) key to indicate you have finished your
selection. To save the new setting, press 1. To review the new setting, press 2. To re-enter the new setting, press
3. To cancel your entry and return to the main menu, press * (star).
For example, to enter the IP address 191.168.1.105 by keypad, press these keys: 191*168*1*105. Press the #
(pound) key to indicate that you have finished entering the IP address. Then press 1 to save the IP address or
press the * (star) key to cancel your entry and return to the main menu.
If the menu is inactive for more than one minute, the Voice Gateway will time out. You will need to re-enter the
menu by pressing ****.
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Chapter 5: Using the Interactive Voice Response Menu
Using the Interactive Voice Response Menu
Voice Gateway with Router
The settings you have saved will take effect after you have hung up the telephone. The Voice Gateway may
reboot at this time.
Interactive Voice Response Menu
Action
Command
(press these
keys on the
telephone)
Choices
Enter Interactive Voice
Response Menu
****
Use this command to enter the Interactive
Voice Response Menu. Do not press any
other keys until you hear, “Linksys
configuration menu. Please enter the option
followed by the # (pound) key or hang up to
exit.”
Check Internet
Connection Type
100
Hear the Internet connection type of the Voice
Gateway.
Check Internet IP
Address
110
Hear the IP address assigned to the Voice
Gateway’s Internet (external) interface.
Check Network Mask
(or Subnet Mask)
120
Hear the network or subnet mask assigned to
the Voice Gateway.
Check Gateway IP
Address
130
Hear the IP address of the Voice Gateway
(usually the network router).
Check MAC Address
140
Hear the MAC address of the Voice Gateway
in hexadecimal string format.
Chapter 5: Using the Interactive Voice Response Menu
Using the Interactive Voice Response Menu
Description
ip (internet protocol): a protocol used to
send data over a network.
ip address: the address used to identify a
computer or device on a network.
subnet mask: an address code that
determines the size of the network.
gateway: a device that forwards Internet
traffic from your local area network.
mac address: the unique address that a
manufacturer assigns to each networking
device.
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Voice Gateway with Router
Interactive Voice Response Menu
Action
Command
(press these
keys on the
telephone)
Check Firmware
Version
150
Hear the version number of the firmware
currently running on the Voice Gateway.
Check Primary DNS
Server IP Address
160
Hear the IP address of the primary DNS
(Domain Name Service) server.
Check Internet Web
Server Port
170
Hear the port number of the Internet Web
server used for the Web-based Utility.
Check Local IP
Address
210
Hear the local IP address of the Voice
Gateway.
Set Internet
Connection Type
101
Set Static IP Address
111
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Choices
Description
Press 0 to use DHCP.
Press 1 to use a static IP
address.
Press 2 to use PPPoE.
Select the type of Internet connection you are
using. Refer to the documentation supplied
by your Internet Service Provider (ISP).
Enter the IP address using
numbers on the telephone
keypad. Use the * (star)
key when entering a
decimal point.
First, set the Internet Connection Type to
static IP address; otherwise, you will hear,
“Invalid Option,” if you try to set the static IP
address.
firmware: the programming code that
runs a networking device.
dhcp (dynamic host configuration
protocol): a protocol that lets one device
on a local network, known as a DHCP
server, assign temporary IP addresses to
the other network devices, typically
computers.
static ip address: a fixed address
assigned to a computer or device that is
connected to a network.
pppoe: a type of broadband connection
that provides authentication (username
and password) in addition to data
transport.
Chapter 5: Using the Interactive Voice Response Menu
Using the Interactive Voice Response Menu
Voice Gateway with Router
Interactive Voice Response Menu
Action
Command
(press these
keys on the
telephone)
Choices
Description
Set Network (or
Subnet) Mask
121
Enter the network or
subnet mask using
numbers on the telephone
keypad. Use the * (star)
key when entering a
decimal point.
First, set the Internet Connection Type to
static IP address; otherwise, you will hear,
“Invalid Option,” if you try to set the network
or subnet mask.
Set Gateway IP
Address
131
Enter the IP address using
numbers on the telephone
keypad. Use the * (star)
key when entering a
decimal point.
First, set the Internet Connection Type to
static IP address; otherwise, you will hear,
“Invalid Option,” if you try to set the gateway
IP address.
Set Primary DNS
Server IP Address
161
Enter the IP address using
numbers on the telephone
keypad. Use the * (star)
key when entering a
decimal point.
First, set the Internet Connection Type to
static IP address; otherwise, you will hear,
“Invalid Option,” if you try to set the IP
address of the primary DNS server.
Chapter 5: Using the Interactive Voice Response Menu
Using the Interactive Voice Response Menu
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Voice Gateway with Router
Interactive Voice Response Menu
Action
Command
(press these
keys on the
telephone)
Choices
Description
Set the Mode
201
Press 0 to select the
router/NAT mode.
Press 1 to select the
bridge/switch mode.
If the Voice Gateway acts as the router for
your network, use the router/NAT mode.
Press 1 to enable.
Press 0 to disable.
Use this setting to enable or disable WAN
access to the Web-based Utility. (This Utility
lets you configure the Voice Gateway.)
Enable/Disable WAN
Access to the
Web-based Utility
7932
Manual Reboot
732668
Factory Reset
73738
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If your network already has a router, use the
bridge/switch mode.
After you hear, “Option successful,” hang up
the phone. The Voice Gateway will
automatically reboot.
Press 1 to confirm.
Press * (star) to cancel.
If necessary, enter the password. The Voice
Gateway will request confirmation; enter 1 to
confirm. You will hear, “Option successful.”
Hang up the phone. The Voice Gateway will
reboot, and all settings will be reset to their
factory default settings.
NOTE: This feature may be
protected by a password
available only from your ITSP.
If you need to enter a password,
refer to the following section,
“Entering a Password.”
Chapter 5: Using the Interactive Voice Response Menu
Using the Interactive Voice Response Menu
Voice Gateway with Router
Interactive Voice Response Menu
Action
Command
(press these
keys on the
telephone)
Choices
Description
User Factory Reset
877778
Press 1 to confirm.
Press * (star) to cancel.
The Voice Gateway will request confirmation;
enter 1 to confirm. You will hear, “Option
successful.” Hang up the phone. The Voice
Gateway will reboot and all user-configurable
settings will be reset to their factory default
settings.
Entering a Password
You may be prompted to enter a password when you want to reset the Voice Gateway to its factory default
settings. To enter the password, use the phone’s keypad, and follow the appropriate instructions.
•
To enter A, B, C, a, b, or c — press 2.
•
To enter D, E, F, d, e, or f — press 3.
•
To enter G, H, I, g, h, or i — press 4.
•
To enter J, K, L, j, k, or l — press 5.
•
To enter M, N, O, m, n, or o — press 6.
Chapter 5: Using the Interactive Voice Response Menu
Entering a Password
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Voice Gateway with Router
• To enter P, Q, R, S, o, q, r, or s — press 7.
•
To enter T, U, V, t, u, or v — press 8.
•
To enter W, X, Y, Z, w, x, y, or z — press 9.
•
To enter all other characters, press 0.
NOTE: These bulleted instructions only apply when you are entering a password. At all other times,
pressing a number only selects a number, not a letter or punctuation mark.
For example, to enter the password phone@321 by keypad, press these keys: 746630321. Then press the #
(pound) key to indicate that you have finished entering the password. To cancel your entry and return to the main
menu, press * (star).
Configuring the Settings for Your Internet Phone Service
If you want to change the settings for your Internet phone service, refer to the instructions provided by your ITSP
and “Chapter 6: Using the Web-based Utility.”
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Chapter 5: Using the Interactive Voice Response Menu
Configuring the Settings for Your Internet Phone Service
Chapter 6: Using the Web-based Utility
Voice Gateway with Router
Overview
NOTE: If your ITSP sent you the Voice Gateway, then it may be pre-configured for you, and you do
not need to change any settings. Refer to the instructions supplied by your service provider for more
information. If you do wish to make changes, follow the instructions in this chapter.
The Web-based Utility can be accessed via your web browser through use of a computer on your network. It
offers two levels of access: user and admin (administrator). Your level of access depends on your service
provider’s policies. In most cases you will only have user-level access, so this chapter will cover the user-level
web pages of the Web-based Utility. Also, access to some settings may be protected or blocked, so they cannot
be accidentally changed. For more information, contact your ITSP.
There are two main tabs: Router and Voice. Additional tabs will be available after you click one of the main tabs.
This chapter will describe each web page of the Web-based Utility and each page’s key functions.
Router
•
Status. This screen displays product and system status information about the Voice Gateway.
•
WAN Setup. Use this screen to configure the Internet connection, MAC clone, remote management, QoS,
VLAN, and optional settings.
•
LAN Setup. Use this screen to configure the local IP address, DHCP server, and DHCP lease settings.
•
Application. On this screen, configure port forwarding, DMZ, multicast, and reserved ports range settings.
Chapter 6: Using the Web-based Utility
Overview
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Voice
•
Info. This screen displays voice-related status information about the Voice Gateway.
•
System. Use this screen to configure the user password.
•
User 1. Use this screen to configure call forward, speed dial, supplementary service, and ring settings for the
Internet phone line.
•
PSTN User. PSTN stands for Public Switched Telephone Network, which is the network that traditional phone
service uses. Use this screen to configure call forward, speed dial, and ring settings for the PSTN line.
How to Access the Web-based Utility
To access the Web-based Utility of the Voice Gateway, launch the web browser on the PC connected to the Voice
Gateway’s Ethernet port. If the Voice Gateway uses its default address, then enter 192.168.0.1 in the Address
field. If you have assigned a static IP address to the Voice Gateway, then enter <IP address of the Voice
Gateway> in the Address field. Press the Enter key.
If your Internet Telephony Service Provider (ITSP) did not supply a password, you will not see a login screen. If
your ITSP supplied a password, then you will see a login screen. In the User Name field, enter user, the default
user name for user access. (This cannot be changed.) Then enter the password supplied by your ITSP.
Two views of the Web-based Utility are available. Click basic to view basic settings, or click advanced to view
advanced settings.
Figure 6-1: Login Screen
When you have finished making changes on a screen, click the Submit All Changes button to save the changes,
or click the Undo All Changes button to undo your changes. When changes are saved, the Voice Gateway may
reboot.
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How to Access the Web-based Utility
Voice Gateway with Router
The Router Tab
The Router - Status Screen
This screen displays product and system information.
Product Information
Product Name. Shown here is the model number of the Voice Gateway.
Serial Number. Shown here is the serial number of the Voice Gateway.
Figure 6-2: Router - Status Screen
Software Version. Shown here is the version number of the Voice Gateway software.
Hardware Version. Shown here is the version number of the Voice Gateway hardware.
MAC Address. Shown here is the MAC address of the Voice Gateway.
Client Certificate. Shown here is the status of the client certificate. It authenticates the Voice Gateway for use in
the ITSP’s network.
System Status
Current Time. Displayed here is the current date and time of the Voice Gateway.
Elapsed Time. Displayed here is the amount of time elapsed since the last reboot of the Voice Gateway.
WAN Connection Type. Displayed here is the Internet connection type of the Voice Gateway.
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Current IP. Displayed here is the Internet IP address of the Voice Gateway.
Host Name. Displayed here is the host name of the Voice Gateway.
Domain. Displayed here is the domain name of the Voice Gateway.
ip (internet protocol): a protocol used to
send data over a network.
ip address: the address used to identify a
computer or device on a network.
Current Netmask. Displayed here is the netmask or subnet mask of the Voice Gateway.
Current Gateway. Displayed here is the IP address of the Voice Gateway.
Primary DNS. Displayed here is the IP address of the primary DNS server.
Secondary DNS. Displayed here is the IP address of the secondary DNS server.
LAN IP Address. Displayed here is the local IP address of the Voice Gateway.
Broadcast Pkts Sent. Displayed here is the number of broadcast packets sent.
Broadcast Bytes Sent. Displayed here is the number of broadcast bytes sent.
packet: a unit of data sent over
a network.
Broadcast Pkts Recv. Displayed here is the number of broadcast packets received and processed.
Broadcast Bytes Recv. Displayed here is the number of broadcast bytes received and processed.
Broadcast Pkts Dropped. Displayed here is the number of broadcast packets received but not processed.
Broadcast Bytes Dropped. Displayed here is the number of broadcast bytes received but not processed.
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The Router - WAN Setup Screen
This screen lets you configure the Internet connection, MAC clone, remote management, QoS, VLAN, and
optional settings. Information about your Internet connection type should be provided by your Internet Service
Provider (ISP). If you do not have this information, contact your service provider.
Internet Connection Settings
Connection Type. Select the connection type you use: DHCP; Static IP; PPPOE; PPPoE, DHCP; or DHCP,
PPPoE. If you select PPPoE, DHCP or DHCP, PPPoE, then the Voice Gateway will try the first Internet connection
type. If that fails, then the Voice Gateway will try the second Internet connection type.
Static IP Settings
If you selected Static IP, complete the Static IP Settings section.
Figure 6-3: Router - WAN Setup Screen
Static IP. Enter the static or fixed IP address of the Voice Gateway (this should be provided by your ISP).
NetMask. Enter the net or subnet mask of the Voice Gateway (this should be provided by your ISP).
Figure 6-4: Static IP Settings
Gateway. Enter the IP address of the gateway (this should be provided by your ISP).
PPPoE Settings
If you selected PPPOE, complete the PPPoE Settings section.
PPPoE Login Name. Enter the name provided by your ISP.
PPPoE Login Password. Enter the password provided by your ISP.
Chapter 6: Using the Web-based Utility
The Router Tab
Figure 6-5: PPPoE Settings
NOTE: For DSL users, if you
need to enable PPPoE support,
remember to remove any PPPoE
applications that are installed
on your PCs.
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Voice Gateway with Router
PPPoE Service Name (optional). Enter the service name provided by your ISP.
Optional Settings
HostName. Enter the host name, if provided by your ISP.
Domain. Enter the domain name, if provided by your ISP.
Primary DNS. Enter the IP address of the primary DNS server.
Secondary DNS (optional). Enter the IP address of the secondary DNS server.
MAC Clone Settings
Enable MAC Clone Service. Select whether you want to clone a MAC address onto the Voice Gateway, yes or
no. The default is no.
mac address: the unique address that a
manufacturer assigns to each networking
device.
Cloned MAC Address. Enter the MAC address you want to clone.
Remote Management
Enable WAN Web Server. This feature lets you enable or disable access to the Web-based Utility from the WAN
side. Select yes or no from the drop-down menu. The default is no.
WAN Web Server Port. Enter the port number used to access the Utility from the WAN side. The default is 80.
QOS Settings
QOS QDisc. QoS prioritizes voice communications when different types of traffic are competing for bandwidth.
Select the method you want to use: NONE, CBQ, or TBF. The default is NONE.
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Maximum Uplink Speed. Enter the maximum upload speed of your Internet connection. The default is
128Kbps.
VLAN (Virtual Local Area Network) Settings
Enable VLAN. VLAN (802.1Q) settings let you use the Voice Gateway in a virtual LAN environment. Select yes or
no from the drop-down menu. The default is no.
VLAN ID. Enter the ID number used by the Voice Gateway. The default is 1.
When you have finished making changes, click the Submit All Changes button to save the changes, or click the
Undo All Changes button to undo your changes.
NOTE: To test your settings, connect to the Internet now.
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The Router - LAN Setup Screen
This screen lets you configure the local network, dynamic DHCP, and static DHCP lease settings.
Networking Service. Select the service you want to use, NAT or Bridge. The default is NAT.
LAN Network Settings
LAN IP Address. Enter the local IP address of the Voice Gateway. The default is 192.168.0.1.
LAN Subnet Mask. Select the local subnet mask: 255.255.255.0, 255.255.255.128, 255.255.255.192,
255.255.255.224, 255.255.255.240, 255.255.255.248, or 255.255.255.252. The default is
255.255.255.0.
Figure 6-6: Router - LAN Setup Screen
Enable DHCP Server. To use the Voice Gateway as a router assigning IP addresses, select yes. Otherwise, select
no. The default is yes.
DHCP Lease Time. Enter the lease time used by the Voice Gateway to distribute IP addresses. The default is 24
Hours.
DHCP Client Starting IP Address. When the Voice Gateway issues IP addresses, it starts with the first value of
its DHCP client IP address range. Enter that value here. The default is 192.168.0.2.
Number of Client IP Addresses. Enter the number of IP addresses that can be distributed. The default is 50.
Static DHCP Lease Settings
Enable. You can have the Voice Gateway assign the same IP address to a specific device. To disable this feature,
select no. To use this feature, select yes. The default is no.
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Host MAC Address. Enter the MAC address of the device whose IP address you want to specify.
Host IP Address. Enter the IP address you want to assign to the device, 192.168.0.x (x being a different number
for each device you specify).
When you have finished making changes, click the Submit All Changes button to save the changes, or click the
Undo All Changes button to undo your changes.
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Voice Gateway with Router
The Router - Application Screen
This screen lets you configure port forwarding, DMZ, and reserved ports range settings.
Port Forwarding Settings
Enable. Select yes or no for each port forwarding entry, which defines a port range to be forwarded to a
server. The default is no.
Service Name. Enter the name of the service or application.
Starting Port. Enter the starting port number of the forwarded port range.
Ending Port. Enter the ending port number of the forwarded port range.
Protocol. Select the protocol used, TCP, UDP, or Both. The default is TCP.
Server IP Address. Enter the IP address of the server, 192.168.0.x (x being a different number for each server
you specify).
DMZ Settings
Enable DMZ. DMZ hosting forwards all ports at the same time to one computer. This allows one local user to be
exposed to the Internet for use of special-purpose services such as videoconferencing. Select yes or no from the
drop-down menu. The default is no.
DMZ Host IP Address. Enter the IP address of the DMZ host, 192.168.0.x (x being the number for the computer
you want to specify). Use the Static DHCP Lease Settings section on the LAN Setup screen, so the DMZ Host
keeps this IP address; otherwise, its IP address may change.
30
Figure 6-7: Router - Application Screen
tcp: a network protocol for transmitting
data that requires acknowledgement from
the recipient of data sent.
udp: a network protocol for transmitting
data that does not require
acknowledgement from the recipient of
the data that is sent.
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Voice Gateway with Router
Miscellaneous Settings
Multicast Passthru. Multicasting allows for multiple transmissions to specific recipients at the same time. If
multicasting is permitted, then the Voice Gateway will allow IP multicast packets to be forwarded to the
appropriate computers. Select the types of multicast transmissions to allow: Disabled (none), Inbound Only,
Outbound Only, or Inbound and Outbound. The default is Disabled.
System Reserved Ports Range
Starting Port. This port range defines the random TCP/UDP ports used by the application running on the Voice
Gateway. They cannot be used by port forwarding or DMZ. Enter the starting port number of the reserved ports
range. The default is 50000.
Num of Ports Reserved. Select the number of ports you want to reserve: 256, 512, or 1024. The default is 256.
When you have finished making changes, click the Submit All Changes button to save the changes, or click the
Undo All Changes button to undo your changes.
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The Voice Tab
The Voice - Info Screen
This screen shows voice-related settings for the Voice Gateway.
Product Information
Product Name. Shown here is the model number of the Voice Gateway.
Serial Number. Shown here is the serial number of the Voice Gateway.
Software Version. Shown here is the version number of the Voice Gateway software.
Hardware Version. Shown here is the version number of the Voice Gateway hardware.
MAC Address. Shown here is the MAC address of the Voice Gateway.
Client Certificate. Shown here is the status of the client certificate, which indicates that the Voice Gateway
has been authorized by your ITSP.
System Status
Current Time. Displayed here is the current date and time of the Voice Gateway.
Figure 6-8: Voice - Info Screen
Elapsed Time. Displayed here is the amount of time elapsed since the last reboot of the Voice Gateway.
RTP Packets Sent. Displayed here is the number of RTP packets sent by the Voice Gateway.
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RTP Bytes Sent. Displayed here is the number of RTP bytes sent by the Voice Gateway.
RTP Packets Recv. Displayed here is the number of RTP packets received by the Voice Gateway.
RTP Bytes Recv. Displayed here is the number of RTP bytes received by the Voice Gateway.
SIP Messages Sent. Displayed here is the number of SIP messages sent by the Voice Gateway.
SIP Bytes Sent. Displayed here is the number of SIP bytes sent by the Voice Gateway.
SIP Messages Recv. Displayed here is the number of SIP messages received by the Voice Gateway.
SIP Bytes Recv. Displayed here is the number of SIP bytes received by the Voice Gateway.
External IP. Displayed here is the external IP address used for NAT mapping.
Line 1 Status
Hook State. Displayed here is the status of the Internet phone line’s readiness. On indicates that it is ready for
use, while Off indicates that it is in use.
Registration State. Shown here is the status of the line’s registration with the ITSP.
Last Registration At. Shown here are the last date and time the line was registered.
Next Registration In. Shown here is the number of seconds until the next registration.
Figure 6-9: Line 1 Status
Message Waiting. This indicates whether you have new voicemail waiting.
Call Back Active. This indicates whether a call back request is in progress.
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Last Called Number. Displayed here is the last number called.
Last Caller Number. Displayed here is the number of the last caller.
Mapped SIP Port. Shown here is the port number of the NAT mapped SIP port.
Calls 1 and 2 have the same status information available.
Call 1/2 State. Displayed here is the status of the call.
Call 1/2 Tone. Displayed here is the type of tone used by the call.
Call 1/2 Encoder. Displayed here is the codec used for encoding.
Call 1/2 Decoder. Displayed here is the codec used for decoding.
Call 1/2 FAX. Displayed here is the status of the fax pass-through mode.
Call 1/2 Type. Displayed here is the direction of the call.
Call 1/2 Remote Hold. This indicates whether the far end has placed the call on hold.
Call 1/2 Callback. This indicates whether the call was triggered by a call back request.
Call 1/2 Peer Name. Displayed here is the name of the internal phone.
Call 1/2 Peer Phone. Displayed here is the phone number of the internal phone.
Call 1/2 Duration. Displayed here is the duration of the call.
Call 1/2 Packets Sent. Displayed here is the number of packets sent.
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Call 1/2 Packets Recv. Displayed here is the number of packets received.
Call 1/2 Bytes Sent. Displayed here is the number of bytes sent.
Call 1/2 Bytes Recv. Displayed here is the number of bytes received.
Call 1/2 Decode Latency. Displayed here is the number of milliseconds for decoder latency.
Call 1/2 Jitter. Displayed here is the number of milliseconds for receiver jitter.
Call 1/2 Round Trip Delay. Displayed here is the number of milliseconds for delay.
Call 1/2 Packets Lost. Displayed here is the number of packets lost.
Call 1/2 Packet Error. Displayed here is the number of invalid packets received.
Call 1/2 Mapped RTP Port. Displayed here is the number of the NAT mapped RTP port.
PSTN Line Status
Hook State. Displayed here is the status of the LINE port. On indicates that it is ready for use, while Off
indicates that it is in use.
Line Voltage. Displayed here is the tip-to-ring voltage of the LINE port.
Loop Current. Displayed is the loop current to the LINE port.
Registration State. Shown here is the status of the line’s registration.
Figure 6-10: PSTN Line Status
Last Registration At. Shown here are the last date and time the line was registered.
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Next Registration In. Shown here is the number of seconds until the next registration.
Last Called VoIP Number. VoIP stands for Voice over Internet Protocol, which is used by Internet phone calls.
Displayed here is the last Internet phone number called from the landline.
Last Called PSTN Number. Displayed here is the last landline number dialed by the Voice Gateway.
Last VoIP Caller. The VoIP caller is the one who calls the Voice Gateway via VoIP to obtain traditional phone
service. Displayed here is the number of the last VoIP caller.
Last PSTN Caller. The PSTN caller is the one who calls the Voice Gateway from the traditional phone service to
obtain VoIP service. Displayed here are the name and number of the last PSTN caller.
Last PSTN Disconnect Reason. Displayed here is why the Voice Gateway terminated the LINE port connection.
PSTN Activity Timer. Displayed here is the number of milliseconds before the Voice Gateway disconnects the
current gateway unless the landline has some audio activity.
Mapped SIP Port. Shown here is the port number of the NAT mapped SIP port.
Call Type. Displayed here is the direction of the call.
VoIP State. Displayed here is the status of Line 1, Call 1.
PSTN State. Displayed here is the status of the PSTN call.
VoIP Tone. Displayed here is the tone playing to the VoIP call leg.
PSTN Tone. Displayed here is the tone playing to the PSTN call leg.
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VoIP Peer Name. Displayed here is the name of the party at the VoIP call leg.
PSTN Peer Name. Displayed here is the name of the party at the PSTN call leg.
VoIP Peer Number. Displayed here is the phone number of the party at the VoIP call leg.
PSTN Peer Number. Displayed here is the phone number of the party at the PSTN call leg.
The following are the same as the status information for Line 1, Call 1 in the Line 1 Status section.
VoIP Call Encoder. Displayed here is the codec used for encoding the VoIP call leg.
VoIP Call Decoder. Displayed here is the codec used for decoding the VoIP call leg.
VoIP Call FAX. Displayed here is the status of the fax pass-through mode.
VoIP Call Remote Hold. This indicates whether the far end has placed the call on hold.
VoIP Call Duration. Displayed here is the duration of the call.
VoIP Call Packets Sent. Displayed here is the number of packets sent.
VoIP Call Packets Recv. Displayed here is the number of packets received.
VoIP Call Bytes Sent. Displayed here is the number of bytes sent.
VoIP Call Bytes Recv. Displayed here is the number of bytes received.
VoIP Call Decode Latency. Displayed here is the number of milliseconds for decoder latency.
VoIP Call Jitter. Displayed here is the number of milliseconds for receiver jitter.
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VoIP Call Round Trip Delay. Displayed here is the number of milliseconds for delay.
VoIP Call Packets Lost. Displayed here is the number of packets lost.
VoIP Call Packet Error. Displayed here is the number of invalid packets received.
VoIP Call Mapped RTP Port. Displayed here is the number of the NAT mapped RTP port.
When you have finished making changes, click the Submit All Changes button to save the changes, or click the
Undo All Changes button to undo your changes.
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The Voice - System Screen
This screen lets you change the password for user access to the Web-based Utility.
NOTE: If your ITSP supplied this password, you may not be able to change it.
Figure 6-11: Voice - System Screen
System Configuration
User Password. Enter the password for the user. (By default, there is no password.)
When you have finished making your change, click the Submit All Changes button to save the changes, or click
the Undo All Changes button to undo your change.
Chapter 6: Using the Web-based Utility
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Voice Gateway with Router
The Voice - User 1 Screen
This screen lets you configure the settings for the Internet phone line.
Call Forward Settings
Enter the call forwarding numbers you want to use.
Cfwd All Dest. Enter the number for the Call Forward All Service feature (when you want to forward all calls).
Cfwd Busy Dest. Enter the number for the Call Forward Busy feature (when the line is busy).
Cfwd No Ans Dest. Enter the number for the Call Forward No Answer feature (when the line is not answered).
Cfwd No Ans Delay. Enter the number of seconds to wait before the Call Forward No Answer feature is
triggered.
Selective Call Forward Settings
Enter the caller numbers that will be forwarded to specific phone numbers.
Figure 6-12: Voice - User 1 Screen
Cfwd Sel1 Caller. Enter the caller number pattern to trigger the Call Forward Selective 1 feature.
Cfwd Sel1 Dest. Enter the forward number for the Call Forward Selective 1 feature.
Cfwd Sel2 Caller. Enter the caller number pattern to trigger the Call Forward Selective 2 feature.
Cfwd Sel2 Dest. Enter the forward number for the Call Forward Selective 2 feature.
Cfwd Sel3 Caller. Enter the caller number pattern to trigger the Call Forward Selective 3 feature.
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Cfwd Sel3 Dest. Enter the forward number for the Call Forward Selective 3 feature.
Cfwd Sel4 Caller. Enter the caller number pattern to trigger the Call Forward Selective 4 feature.
Cfwd Sel4 Dest. Enter the forward number for the Call Forward Selective 4 feature.
Cfwd Sel5 Caller. Enter the caller number pattern to trigger the Call Forward Selective 5 feature.
Cfwd Sel5 Dest. Enter the forward number for the Call Forward Selective 5 feature.
Cfwd Sel6 Caller. Enter the caller number pattern to trigger the Call Forward Selective 6 feature.
Cfwd Sel6 Dest. Enter the forward number for the Call Forward Selective 6 feature.
Cfwd Sel7 Caller. Enter the caller number pattern to trigger the Call Forward Selective 7 feature.
Cfwd Sel7 Dest. Enter the forward number for the Call Forward Selective 7 feature.
Cfwd Sel8 Caller. Enter the caller number pattern to trigger the Call Forward Selective 8 feature.
Cfwd Sel8 Dest. Enter the forward number for the Call Forward Selective 8 feature.
Cfwd Last Caller. Enter the caller number that is actively forwarded to the Cfwd Last Dest number when the Call
Forward Last activation code is used.
Cfwd Last Dest. Enter the forward number for the Cfwd Last Caller feature.
Block Last Caller. Enter the ID of the caller blocked via the Block Last Caller service.
Accept Last Caller. Enter the ID of the caller accepted via the Accept Last Caller service.
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Speed Dial Settings
Speed Dial 2. Enter the target phone number (or URL) to assign to speed dial 2.
Speed Dial 3. Enter the target phone number (or URL) to assign to speed dial 3.
Speed Dial 4. Enter the target phone number (or URL) to assign to speed dial 4.
Figure 6-13: Speed Dial and
Supplementary Service Settings
Speed Dial 5. Enter the target phone number (or URL) to assign to speed dial 5.
Speed Dial 6. Enter the target phone number (or URL) to assign to speed dial 6.
Speed Dial 7. Enter the target phone number (or URL) to assign to speed dial 7.
Speed Dial 8. Enter the target phone number (or URL) to assign to speed dial 8.
Speed Dial 9. Enter the target phone number (or URL) to assign to speed dial 9.
Supplementary Service Settings
CW Setting. Select whether you want to use the call waiting feature for all calls, yes or no. The default is yes.
Block CID Setting. Select whether you want to block caller ID for all calls, yes or no. The default is no.
Block ANC Setting. Select whether you want to block anonymous calls, yes or no. The default is no.
DND Setting. Select whether you want to use the Do Not Disturb (DND) feature, yes or no. The default is no.
CID Setting. Select whether you want to enable caller ID generation, yes or no. The default is yes.
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CWCID Setting. Select whether you want to enable caller ID for call waiting, yes or no. The default is yes.
Dist Ring Setting. Select whether you want to use the distinctive ring feature, yes or no. The default is yes.
Message Waiting. Select whether you want to use the message waiting feature, yes or no. The default is no.
Distinctive Ring Settings
Ring1 Caller. Enter the caller number pattern to play Distinctive Ring/Call Waiting Tone (CWT) 1.
Ring2 Caller. Enter the caller number pattern to play Distinctive Ring/CWT 2.
Ring3 Caller. Enter the caller number pattern to play Distinctive Ring/CWT 3.
Ring4 Caller. Enter the caller number pattern to play Distinctive Ring/CWT 4.
Figure 6-14: Distinctive Ring and Ring
Settings
Ring5 Caller. Enter the caller number pattern to play Distinctive Ring/CWT 5.
Ring6 Caller. Enter the caller number pattern to play Distinctive Ring/CWT 6.
Ring7 Caller. Enter the caller number pattern to play Distinctive Ring/CWT 7.
Ring8 Caller. Enter the caller number pattern to play Distinctive Ring/CWT 8.
Ring Settings
Default Ring. Select the default ringing pattern for all callers.
Default CWT. Select the default CWT pattern for all callers.
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Hold Reminder Ring. Select the ring pattern that will remind you of a call on hold when the phone is on-hook.
Call Back Ring. Select the ring pattern for call back notification.
Cfwd Ring Splash Len. Enter the duration of the ring splash when a call is forwarded. The range is 0 to
10.0 seconds.
Cblk Ring Splash Len. Enter the duration of the ring splash when a call is blocked. The range is 0 to
10.0 seconds.
VMWI Ring Splash Len. Enter the duration of the ring splash when new messages arrive before the VoiceMail
Waiting Indication (VMWI) signal is applied. The range is 0 to 10.0 seconds.
When you have finished making your change, click the Submit All Changes button to save the changes, or click
the Undo All Changes button to undo your change.
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The Voice - PSTN User Screen
This screen lets you configure the settings for the LINE port service, which can be a PSTN service or a second
VoIP service.
PSTN-To-VoIP Selective Call Forward Settings
Enter the landline caller numbers that will be forwarded to specific Internet phone numbers.
Cfwd Sel1 Caller. Enter the caller number pattern that will be forwarded to the Cfwd Sel1 Dest number.
Cfwd Sel1 Dest. Enter the forward number for the Cfwd Sel1 Caller. If this is blank, then the landline caller is
blocked for Internet phone service.
Cfwd Sel2 Caller. Enter the caller number pattern that will be forwarded to the Cfwd Sel2 Dest number.
Figure 6-15: Voice - PSTN User Screen
Cfwd Sel2 Dest. Enter the forward number for the Cfwd Sel2 Caller. If this is blank, then the landline caller is
blocked for Internet phone service.
Cfwd Sel3 Caller. Enter the caller number pattern that will be forwarded to the Cfwd Sel3 Dest number.
Cfwd Sel3 Dest. Enter the forward number for the Cfwd Sel3 Caller. If this is blank, then the landline caller is
blocked for Internet phone service.
Cfwd Sel4 Caller. Enter the caller number pattern that will be forwarded to the Cfwd Sel4 Dest number.
Cfwd Sel4 Dest. Enter the forward number for the Cfwd Sel4 Caller. If this is blank, then the landline caller is
blocked for Internet phone service.
Cfwd Sel5 Caller. Enter the caller number pattern that will be forwarded to the Cfwd Sel5 Dest number.
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Cfwd Sel5 Dest. Enter the forward number for the Cfwd Sel5 Caller. If this is blank, then the landline caller is
blocked for Internet phone service.
Cfwd Sel6 Caller. Enter the caller number pattern that will be forwarded to the Cfwd Sel6 Dest number.
Cfwd Sel6 Dest. Enter the forward number for the Cfwd Sel6 Caller. If this is blank, then the landline caller is
blocked for Internet phone service.
Cfwd Sel7 Caller. Enter the caller number pattern that will be forwarded to the Cfwd Sel7 Dest number.
Cfwd Sel7 Dest. Enter the forward number for the Cfwd Sel7 Caller. If this is blank, then the landline caller is
blocked for Internet phone service.
Cfwd Sel8 Caller. Enter the caller number pattern that will be forwarded to the Cfwd Sel8 Dest number.
Cfwd Sel8 Dest. Enter the forward number for the Cfwd Sel8 Caller. If this is blank, then the landline caller is
blocked for Internet phone service.
PSTN-To-VoIP Speed Dial Settings
Enter the Internet phone numbers to call when the landline caller dials a single digit (2-9).
Speed Dial 2. Enter the target phone number to assign to speed dial 2.
Speed Dial 3. Enter the target phone number to assign to speed dial 3.
Figure 6-16: PSTN-To-VoIP Speed Dial
Settings
Speed Dial 4. Enter the target phone number to assign to speed dial 4.
Speed Dial 5. Enter the target phone number to assign to speed dial 5.
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Voice Gateway with Router
Speed Dial 6. Enter the target phone number to assign to speed dial 6.
Speed Dial 7. Enter the target phone number to assign to speed dial 7.
Speed Dial 8. Enter the target phone number to assign to speed dial 8.
Speed Dial 9. Enter the target phone number to assign to speed dial 9.
PSTN Ring Thru Line 1 Distinctive Ring Settings
Enter the landline caller numbers that will trigger the corresponding ring tones for Line 1.
Ring1 Caller. Enter the caller number pattern to play Distinctive Ring/Call Waiting Tone (CWT) 1.
Figure 6-17: PSTN Ring Thru Line 1
Distinctive Ring Settings
Ring2 Caller. Enter the caller number pattern to play Distinctive Ring/CWT 2.
Ring3 Caller. Enter the caller number pattern to play Distinctive Ring/CWT 3.
Ring4 Caller. Enter the caller number pattern to play Distinctive Ring/CWT 4.
Ring5 Caller. Enter the caller number pattern to play Distinctive Ring/CWT 5.
Ring6 Caller. Enter the caller number pattern to play Distinctive Ring/CWT 6.
Ring7 Caller. Enter the caller number pattern to play Distinctive Ring/CWT 7.
Ring8 Caller. Enter the caller number pattern to play Distinctive Ring/CWT 8.
Chapter 6: Using the Web-based Utility
The Voice Tab
47
Voice Gateway with Router
PSTN Ring Thru Line 1 Ring Settings
This ring tone will be used to ring through Line 1.
Default Ring. Select the default ringing pattern for all callers. If you select Follow Line 1, then the ring selection
will be determined by Line 1’s distinctive ring settings.
Figure 6-18: PSTN Ring Thru Line 1 Ring
Settings
When you have finished making your change, click the Submit All Changes button to save the changes, or click
the Undo All Changes button to undo your change.
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The Voice Tab
Appendix A: Troubleshooting
Voice Gateway with Router
This appendix provides solutions to problems that may occur during the installation and operation of the Voice
Gateway. Read the description below to solve your problems. If you can't find an answer here, check the website
of your Internet Telephony Service Provider (ITSP) or the Linksys website at www.linksys.com.
Common Problems and Solutions
1. I don’t hear a dial tone, and the PHONE LED is not lit.
Go through this checklist until your problem is solved:
• Make sure the telephone is plugged into the PHONE port.
• Disconnect and re-connect the RJ-11 telephone cable between the Voice Gateway and telephone.
• Make sure your telephone is set to its tone setting (not pulse).
• Make sure your network has an active Internet connection. Try to access the Internet. If you do not have
a connection, power off your network devices, including the Voice Gateway and cable/DSL modem. Wait
30 seconds, and power on the cable/DSL modem first. Then power on the Voice Gateway and other
network devices.
• Verify your account information and confirm that the phone line is registered with your ITSP.
2. I’m trying to access the Voice Gateway’s Web-based Utility, but I do not see the login screen.
Instead, I see a screen saying, “404 Forbidden.”
If you are using Windows Explorer, perform the following steps until you see the Web-based Utility’s login
screen (Netscape Navigator will require similar steps):
A. Click File. Make sure Work Offline is NOT checked.
B. Press CTRL + F5. This is a hard refresh, which will force Windows Explorer to load new webpages, not
cached ones.
Appendix A: Troubleshooting
Common Problems and Solutions
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Voice Gateway with Router
C. Click Tools. Click Internet Options. Click the Security tab. Click the Default level button. Make sure
the security level is Medium or lower. Then click the OK button.
3. I need to set a static IP address on a PC.
The Voice Gateway, by default, assigns an IP address range of 192.168.0.100 to 192.168.0.150 using the
DHCP server on the Voice Gateway. To set a static IP address, you can only use the ranges 192.168.0.2 to
192.168.0.99 and 192.168.0.151 to 192.168.0.254. Each PC or network device that uses TCP/IP must have a
unique address to identify itself in a network. If the IP address is not unique to a network, Windows will
generate an IP conflict error message. You can assign a static IP address to a PC by performing the following
steps:
For Windows 98 and Millennium:
A. Click Start, Setting, and Control Panel. Double-click Network.
B. In The following network components are installed box, select the TCP/IP-> associated with your
Ethernet adapter. If you only have one Ethernet adapter installed, you will only see one TCP/IP line with
no association to an Ethernet adapter. Highlight it and click the Properties button.
C. In the TCP/IP properties window, select the IP address tab, and select Specify an IP address. Enter a
unique IP address that is not used by any other computer on the network connected to the Voice
Gateway. You can only use an IP address in the ranges 192.168.0.2 to 192.168.0.99 and 192.168.0.151
to 192.168.0.254. Make sure that each IP address is unique for each PC or network device.
D. Click the Voice Gateway tab, and in the New Voice Gateway prompt, enter 192.168.0.1, which is the
default IP address of the Voice Gateway. Click the Add button to accept the entry.
E. Click the DNS tab, and make sure the DNS Enabled option is selected. Enter the Host and Domain
names (e.g., John for Host and home for Domain). Enter the DNS entry provided by your ISP. If your ISP
has not provided the DNS IP address, contact your ISP to get that information or go to its website for the
information.
F. Click the OK button in the TCP/IP properties window, and click Close or OK for the Network window.
G. Restart the computer when asked.
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For Windows 2000:
A. Click Start, Settings, and Control Panel. Double-click Network and Dial-Up Connections.
B. Right-click the Local Area Connection that is associated with the Ethernet adapter you are using, and
select the Properties option.
C. In the Components checked are used by this connection box, highlight Internet Protocol (TCP/IP), and
click the Properties button. Select Use the following IP address option.
D. Enter a unique IP address that is not used by any other computer on the network connected to the Voice
Gateway. You can only use an IP address in the ranges 192.168.0.2 to 192.168.0.99 and 192.168.0.151
to 192.168.0.254.
E. Enter the Subnet Mask, 255.255.255.0.
F. Enter the Default Gateway, 192.168.0.1 (Voice Gateway’s default IP address).
G. Toward the bottom of the window, select Use the following DNS server addresses, and enter the
Preferred DNS server and Alternative DNS server (provided by your ISP). Contact your ISP or go on its
website to find the information.
H. Click the OK button in the Internet Protocol (TCP/IP) Properties window, and click the OK button in the
Local Area Connection Properties window.
I. Restart the computer if asked.
For Windows XP:
The following instructions assume you are running Windows XP with the default interface. If you are using
the Classic interface (where the icons and menus look like previous Windows versions), please follow the
instructions for Windows 2000.
A. Click Start and Control Panel.
B. Click the Network and Internet Connections icon and then the Network Connections icon.
C. Right-click the Local Area Connection that is associated with the Ethernet adapter you are using, and
select the Properties option.
Appendix A: Troubleshooting
Common Problems and Solutions
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Voice Gateway with Router
D. In the This connection uses the following items box, highlight Internet Protocol (TCP/IP). Click the
Properties button.
E. Enter a unique IP address that is not used by any other computer on the network connected to the Voice
Gateway. You can only use an IP address in the ranges 192.168.0.2 to 192.168.0.99 and 192.168.0.151
to 192.168.0.254.
F. Enter the Subnet Mask, 255.255.255.0.
G. Enter the Default Gateway, 192.168.0.1 (Voice Gateway’s default IP address).
H. Toward the bottom of the window, select Use the following DNS server addresses, and enter the
Preferred DNS server and Alternative DNS server (provided by your ISP). Contact your ISP or go on its
website to find the information.
I. Click the OK button in the Internet Protocol (TCP/IP) Properties window. Click the OK button in the Local
Area Connection Properties window.
4. I want to test my Internet connection.
A. Check your TCP/IP settings.
For Windows 98 and Millennium:
Refer to Windows Help for details. Make sure Obtain IP address automatically is selected in the settings.
For Windows 2000:
1. Click Start, Settings, and Control Panel. Double-click Network and Dial-Up Connections.
2. Right-click the Local Area Connection that is associated with the Ethernet adapter you are using,
and select the Properties option.
3. In the Components checked are used by this connection box, highlight Internet Protocol (TCP/IP),
and click the Properties button. Make sure that Obtain an IP address automatically and Obtain
DNS server address automatically are selected.
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4. Click the OK button in the Internet Protocol (TCP/IP) Properties window, and click the OK button in
the Local Area Connection Properties window.
5. Restart the computer if asked.
6. Click the OK button in the Internet Protocol (TCP/IP) Properties window, and click the OK button in
the Local Area Connection Properties window.
7. Restart the computer if asked.
For Windows XP:
The following instructions assume you are running Windows XP with the default interface. If you are using
the Classic interface (where the icons and menus look like previous Windows versions), please follow the
instructions for Windows 2000.
1. Click Start and Control Panel.
2. Click the Network and Internet Connections icon and then the Network Connections icon.
3. Right-click the Local Area Connection that is associated with the Ethernet adapter you are using,
and select the Properties option.
4. In the This connection uses the following items box, highlight Internet Protocol (TCP/IP), and click
the Properties button. Make sure that Obtain an IP address automatically and Obtain DNS
server address automatically are selected.
B. Open a command prompt.
• For Windows 98 and Millennium, click Start and Run. In the Open field, type command. Press the
Enter key or click the OK button.
• For Windows 2000 and XP, click Start and Run. In the Open field, type cmd. Press the Enter key or
click the OK button.
C. In the command prompt, type ping 192.168.0.1 and press the Enter key.
• If you get a reply, the computer is communicating with the Voice Gateway.
Appendix A: Troubleshooting
Common Problems and Solutions
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Voice Gateway with Router
• If you do NOT get a reply, check the cable, and make sure Obtain an IP address automatically is
selected in the TCP/IP settings for your Ethernet adapter.
D. In the command prompt, type ping followed by your Internet IP address and press the Enter key. The
Internet IP Address can be found in the web interface of the Voice Gateway. For example, if your Internet
IP address is 1.2.3.4, you would enter ping 1.2.3.4 and press the Enter key.
• If you get a reply, the computer is connected to the Voice Gateway.
• If you do NOT get a reply, try the ping command from a different computer to verify that your
original computer is not the cause of the problem.
E. In the command prompt, type ping www.linksys.com and press the Enter key.
• If you get a reply, the computer is connected to the Internet. If you cannot open a webpage, try the
ping command from a different computer to verify that your original computer is not the cause of
the problem.
• If you do NOT get a reply, there may be a problem with the connection. Try the ping command from
a different computer to verify that your original computer is not the cause of the problem.
5. I am not getting an IP address on the Internet with my Internet connection.
A. Refer to “Problem #4, I want to test my Internet connection” to verify that you have connectivity.
B. If you need to register the MAC address of your Ethernet adapter with your ISP, please see “Appendix B:
Finding the MAC Address and IP Address for Your Ethernet Adapter.” If you need to clone the MAC
address of your Ethernet adapter onto the Voice Gateway, see the Router - WAN Setup - MAC Clone
Settings section of “Chapter 6: Using the Web-based Utility” for details.
C. Make sure you are using the right Internet settings. Contact your ISP to see if your Internet connection
type is DHCP, Static IP Address, or PPPoE (commonly used by DSL consumers). Please refer to the
Router - WAN Setup - Internet Connection Settings section of “Chapter 6: Using the Web-based Utility”
for details on Internet Connection Type settings.
D. Make sure you use the right cable. Check to see if the Ethernet LED is solidly lit.
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Appendix A: Troubleshooting
Common Problems and Solutions
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E. Make sure the cable connecting from your cable or DSL modem is connected to the Voice Gateway’s
Internet port. Verify that the Router - Status page of the Voice Gateway’s Web-based Utility shows a valid
IP address from your ISP.
F. Turn off the computer, Voice Gateway, and cable/DSL modem. Wait 30 seconds, and then turn on the
Voice Gateway, cable/DSL modem, and computer. Check the Router - Status page of the Voice Gateway’s
Web-based Utility to see if you get an IP address.
6. I am not able to access the Voice Gateway’s Web-based Utility Setup page.
A. Refer to “Problem #4, I want to test my Internet connection” to verify that your computer is properly
connected to the Voice Gateway.
B. Refer to “Appendix B: Finding the MAC Address and IP Address for Your Ethernet Adapter” to verify that
your computer has an IP Address, Subnet Mask, Gateway, and DNS.
C. Set a static IP address on your system; refer to “Problem #3: I need to set a static IP address on a PC.”
D. Refer to “Problem #10: I am a PPPoE user, and I need to remove the proxy settings or the dial-up pop-up
window.”
7. I need to set up a server behind my Voice Gateway.
To use a server like a web, ftp, or mail server, you need to know the respective port numbers they are using.
For example, port 80 (HTTP) is used for web; port 21 (FTP) is used for FTP, and port 25 (SMTP outgoing) and
port 110 (POP3 incoming) are used for the mail server. You can get more information by viewing the
documentation provided with the server you installed. Follow these steps to set up port forwarding through
the Voice Gateway’s Web-based Utility. We will be setting up web, ftp, and mail servers.
A. Access the Voice Gateway’s Web-based Utility by going to http://192.168.0.1 or the IP address of the
Voice Gateway. Go to the Router => Application tab.
B. Select yes from the Enable drop-down menu.
C. Enter any name you want to use for the service.
Appendix A: Troubleshooting
Common Problems and Solutions
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Voice Gateway with Router
D. Enter the port range of the service you are using. For example, if you have a web server, you would enter
the range 80 (in the Starting Port field) to 80 (in the Ending Port field).
E. Select the protocol you will be using, TCP or UDP, or select Both.
F. Enter the IP address of the PC or network device that you want the port server to go to. For example, if
the web server’s Ethernet adapter IP address is 192.168.0.100, you would enter 100 in the field
provided. Check “Appendix B: Finding the MAC Address and IP Address for Your Ethernet Adapter” for
details on getting an IP address.
G. Follow the instructions in steps B-F for the port services you want to use. Consider the examples below:
Enable
Service Name
Starting and
Ending Ports
Protocol
IP Address
yes
Web server
80 to 80
Both
192.168.0.100
yes
FTP server
21 to 21
TCP
192.168.0.101
yes
SMTP (outgoing)
25 to 25
Both
192.168.0.102
yes
POP3 (incoming)
110 to 110
Both
192.168.0.102
When you have completed the configuration, click the Submit All Changes button.
8. I need to set up online game hosting or use other Internet applications.
If you want to play online games or use Internet applications, most will work without doing any port
forwarding or DMZ hosting. There may be cases when you want to host an online game or Internet
application. This would require you to set up the Voice Gateway to deliver incoming packets or data to a
specific computer. This also applies to the Internet applications you are using. The best way to get the
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Appendix A: Troubleshooting
Common Problems and Solutions
Voice Gateway with Router
information on what port services to use is to go to the website of the online game or application you want to
use. Follow these steps to set up online game hosting or use a certain Internet application:
A. Access the Voice Gateway’s Web-based Utility by going to http://192.168.0.1 or the IP address of the
Voice Gateway. Go to the Router => Application tab.
B. Select yes from the Enable drop-down menu.
C. Enter any name you want to use for the service.
D. Enter the port range of the service you are using. For example, if you have a web server, you would enter
the range 80 (in the Starting Port field) to 80 (in the Ending Port field).
E. Select the protocol you will be using, TCP or UDP, or select Both.
F. Enter the IP address of the PC or network device that you want the port server to go to. For example, if
the web server’s Ethernet adapter IP address is 192.168.0.100, you would enter 100 in the field
provided. Check “Appendix B: Finding the MAC Address and IP Address for Your Ethernet Adapter” for
details on getting an IP address.
G. Follow the instructions in steps B-F for the port services you want to use. Consider the examples below:
Enable
Service Name
Starting and
Ending Ports
Protocol
IP Address
yes
UT
7777 to 27900
Both
192.168.0.100
yes
Halflife
27015 to 27015
Both
192.168.0.105
yes
PC Anywhere
5631 to 5631
UDP
192.168.0.102
yes
VPN IPSec
500 to 500
UDP
192.168.0.100
When you have completed the configuration, click the Submit All Changes button.
Appendix A: Troubleshooting
Common Problems and Solutions
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Voice Gateway with Router
9. I can’t get the Internet game, server, or application to work.
If you are having difficulties getting any Internet game, server, or application to function properly, consider
exposing one PC to the Internet using DeMilitarized Zone (DMZ) hosting. This option is available when an
application requires too many ports or when you are not sure which port services to use. Make sure you
disable all the forwarding entries if you want to successfully use DMZ hosting, since forwarding has priority
over DMZ hosting. (In other words, data that enters the Voice Gateway will be checked first by the forwarding
settings. If the port number that the data enters from does not have port forwarding, then the Voice Gateway
will send the data to whichever PC or network device you set for DMZ hosting.) Follow these steps to set
DMZ hosting:
A. Access the Voice Gateway’s Web-based Utility by going to http://192.168.0.1 or the IP address of the
Voice Gateway. Go to the Router => Application tab.
B. Disable or remove the entries you have entered for forwarding. Keep this information in case you want to
use it at a later time.
C. Select yes from the Enable DMZ drop-down menu.
D. Enter the Ethernet adapter’s IP address of the computer you want exposed to the Internet. This will
bypass the NAT security for that computer. Please refer to “Appendix B: Finding the MAC Address and IP
Address for Your Ethernet Adapter” for details on getting an IP address.
Once completed with the configuration, click the Submit All Changes button.
10. I am a PPPoE user, and I need to remove the proxy settings or the dial-up pop-up window.
If you have proxy settings, you need to disable these on your computer. Because the Voice Gateway is the
gateway for the Internet connection, the computer does not need any proxy settings to gain access. Please
follow these directions to verify that you do not have any proxy settings and that the browser you use is set
to connect directly to the LAN.
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Common Problems and Solutions
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For Microsoft Internet Explorer 5.0 or higher:
A.
B.
C.
D.
E.
Click Start, Settings, and Control Panel. Double-click Internet Options.
Click the Connections tab.
Click the LAN settings button and remove anything that is checked.
Click the OK button to go back to the previous screen.
Click the option Never dial a connection. This will remove any dial-up pop-ups for PPPoE users.
For Netscape 4.7 or higher:
A. Start Netscape Navigator, and click Edit, Preferences, Advanced, and Proxies.
B. Make sure you have Direct connection to the Internet selected on this screen.
C. Close all the windows to finish.
11. When I enter a URL or IP address, I get a time-out error or am prompted to retry.
Go through this checklist until your problem is solved:
• Check if other PCs work. If they do, ensure that your workstation’s IP settings are correct (IP Address,
Subnet Mask, Default Gateway, and DNS). Restart the computer that is having a problem.
• If the PCs are configured correctly, but still not working, check the Voice Gateway. Ensure that it is
connected and powered on. Connect to it and check its settings. (If you cannot connect to it, check the
LAN and power connections.)
• If the Voice Gateway is configured correctly, check your Internet connection (DSL/cable modem, etc.) to
see if it is working correctly. You can remove the Voice Gateway to verify a direct connection.
• Manually configure the TCP/IP with a DNS address provided by your ISP.
• Make sure that your browser is set to connect directly and that any dial-up is disabled. For Internet
Explorer, click Tools, Internet Options, and then the Connection tab. Make sure that Internet Explorer
is set to Never dial a connection. For Netscape Navigator, click Edit, Preferences, Advanced, and
Proxy. Make sure that Netscape Navigator is set to Direct connection to the Internet.
Appendix A: Troubleshooting
Common Problems and Solutions
59
Voice Gateway with Router
Frequently Asked Questions
Can I make calls if my Internet connection is down?
When you make Internet phone calls, your high-speed Internet connection must be active. However, you can
make calls using your landline.
Can I make calls while I’m browsing the Internet?
Yes. You can make calls while browsing the Internet. However, your web browsing may affect the quality of your
Internet calls, depending on the amount of upstream data traffic passing through your Internet connection.
What is the maximum number of IP addresses that the Voice Gateway will support?
The Voice Gateway will support up to 253 IP addresses.
Where is the Voice Gateway installed on the network?
In a typical environment, the Voice Gateway is installed between the cable/DSL modem and the local area
network (LAN). Plug the Voice Gateway into the cable/DSL modem’s Ethernet port.
Does the Voice Gateway support IPX or AppleTalk?
No. TCP/IP is the only protocol standard for the Internet and has become the global standard for
communications. IPX, a NetWare communications protocol used only to route messages from one node to
another, and AppleTalk, a communications protocol used on Apple and Macintosh networks, can be used for LAN
to LAN connections, but those protocols cannot connect from the Internet to the LAN.
What is Network Address Translation and what is it used for?
Network Address Translation (NAT) translates multiple IP addresses on the private LAN to one public address that
is sent out to the Internet. This adds a level of security since the address of a PC connected to the private LAN is
never transmitted on the Internet. Furthermore, NAT allows the Voice Gateway to be used with low cost Internet
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Appendix A: Troubleshooting
Frequently Asked Questions
Voice Gateway with Router
accounts, such as DSL or cable modems, when only one TCP/IP address is provided by the ISP. The user may
have many private addresses behind this single address provided by the ISP.
Does the Voice Gateway support any operating system other than Windows 98, Millennium, 2000,
or XP?
Yes, but Linksys does not, at this time, provide technical support for setup, configuration or troubleshooting of
any non-Windows operating systems.
Does the Voice Gateway support ICQ send file?
Yes, with the following fix: click ICQ menu => preference => connections tab=>, and check I am behind a
firewall or proxy. Then set the firewall time-out to 80 seconds in the firewall setting. The Internet user can then
send a file to a user behind the Voice Gateway.
I set up an Unreal Tournament Server, but others on the LAN cannot join. What do I need to do?
If you have a dedicated Unreal Tournament server running, you need to create a static IP for each of the LAN
computers and forward ports 7777, 7778, 7779, 7780, 7781, and 27900 to the IP address of the server. You can
also use a port forwarding range of 7777 to 27900. If you want to use the UT Server Admin, forward another port
(8080 usually works well but is used for remote admin. You may have to disable this.), and then in the
[UWeb.WebServer] section of the server.ini file, set the ListenPort to 8080 (to match the mapped port above) and
ServerName to the IP assigned to the Voice Gateway from your ISP.
Can multiple gamers on the LAN get on one game server and play simultaneously with just one public IP
address?
It depends on which network game or what kind of game server you are using. For example, Unreal Tournament
supports multi-login with one public IP.
Appendix A: Troubleshooting
Frequently Asked Questions
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Voice Gateway with Router
How do I get Half-Life: Team Fortress to work with the Voice Gateway?
The default client port for Half-Life is 27005. The computers on your LAN need to have “+clientport 2700x”
added to the HL shortcut command line; the x would be 6, 7, 8, and on up. This lets multiple computers connect
to the same server. One problem: Version 1.0.1.6 won’t let multiple computers with the same CD key connect at
the same time, even if on the same LAN (not a problem with 1.0.1.3). As far as hosting games, the HL server
does not need to be in the DMZ. Just forward port 27015 to the local IP address of the server computer.
How can I block corrupted FTP downloads?
If you are experiencing corrupted files when you download a file with your FTP client, try using another FTP
program.
The web page hangs; downloads are corrupt, or nothing but junk characters are being displayed on the
screen. What do I need to do?
Force your Ethernet adapter to 10Mbps or half duplex mode, and turn off the “Auto-negotiate” feature of your
Ethernet adapter as a temporary measure. (Please look at the Network Control Panel in your Ethernet adapter’s
Advanced Properties tab.) Make sure that your proxy setting is disabled in the browser. Check our website at
www.linksys.com for more information.
Will the Voice Gateway function in a Macintosh environment?
Yes, but the Voice Gateway’s setup pages are accessible only through Internet Explorer 5.0 or Netscape
Navigator 5.0 or higher for Macintosh.
I am not able to get the web configuration screen for the Voice Gateway. What can I do?
You may have to remove the proxy settings on your Internet browser, e.g., Netscape Navigator or Internet
Explorer. Or remove the dial-up settings on your browser. Check with your browser documentation, and make
sure that your browser is set to connect directly and that any dial-up is disabled. Make sure that your browser is
set to connect directly and that any dial-up is disabled. For Internet Explorer, click Tools, Internet Options, and
then the Connection tab. Make sure that Internet Explorer is set to Never dial a connection. For Netscape
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Navigator, click Edit, Preferences, Advanced, and Proxy. Make sure that Netscape Navigator is set to Direct
connection to the Internet.
What is DMZ Hosting?
Demilitarized Zone (DMZ) allows one IP address (computer) to be exposed to the Internet. Some applications
require multiple TCP/IP ports to be open. It is recommended that you set your computer with a static IP if you
want to use DMZ Hosting. To get the LAN IP address, see “Appendix B: Finding the MAC Address and IP Address
for Your Ethernet Adapter.”
If DMZ Hosting is used, does the exposed user share the public IP with the Voice Gateway?
No.
Is the Voice Gateway cross-platform compatible?
Any platform that supports Ethernet and TCP/IP is compatible with the Voice Gateway.
Does the Voice Gateway replace a modem? Is there a cable or DSL modem in the Voice Gateway?
No, this version of the Voice Gateway must work in conjunction with a cable or DSL modem.
Which modems are compatible with the Voice Gateway?
The Voice Gateway is compatible with virtually any cable or DSL modem that supports Ethernet.
How do I get mIRC to work with the Voice Gateway?
Use the Router - Application screen. Configure an entry and set the Starting and Ending Ports to 113 for the PC
on which you are using mIRC.
How do I reset the Voice Gateway?
Refer to “Chapter 5: Using the Interactive Voice Response Menu” for instructions.
Appendix A: Troubleshooting
Frequently Asked Questions
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Voice Gateway with Router
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Appendix A: Troubleshooting
Frequently Asked Questions
Voice Gateway with Router
AppendixB:FindingtheMACAddressandIPAddressforYour
Ethernet Adapter
This section describes how to find the MAC address for your computer’s Ethernet adapter so you can use the
MAC address cloning feature of the Voice Gateway. You can also find the IP address of your computer’s Ethernet
adapter. This IP address is used for the Voice Gateway’s forwarding and/or DMZ features. Follow the steps in this
appendix to find the adapter’s MAC or IP address in Windows 98, Me, 2000, or XP.
Windows 98 or Me Instructions
1. Click Start and Run. In the Open field, enter winipcfg. Then press the Enter key or the OK button.
2. When the IP Configuration screen appears, select the Ethernet adapter you have connected to the Voice
Gateway via a CAT 5 Ethernet network cable.
Figure B-1: IP Configuration Screen
3. Write down the Adapter Address as shown on your computer screen. This is the MAC address for your
Ethernet adapter and is shown as a series of numbers and letters.
The MAC address/Adapter Address is what you will use for MAC address cloning.
The example shows the Ethernet adapter’s IP address as 192.168.1.100. Your computer may show
something different.
Figure B-2: MAC/Adapter Address
Appendix B: Finding the MAC Address and IP Address for Your Ethernet Adapter
Windows 98 or Me Instructions
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Voice Gateway with Router
Windows 2000 or XP Instructions
1. Click Start and Run. In the Open field, enter cmd. Press the Enter key or click the OK button.
2. At the command prompt, enter ipconfig /all. Then press the Enter key.
3. Write down the Physical Address as shown on your computer screen; it is the MAC address for your Ethernet
adapter. This appears as a series of numbers and letters.
The MAC address/Physical Address is what you will use for MAC address cloning.
Figure B-3: MAC/Physical Address
The example shows the Ethernet adapter’s IP address as 192.168.1.100. Your computer may show
something different.
For the Voice Gateway’s Web-based Utility
For MAC address cloning, enter the 12-digit MAC address in the field provided.
Figure B-4: MAC Address Cloning
66
Appendix B: Finding the MAC Address and IP Address for Your Ethernet Adapter
Windows 2000 or XP Instructions
Appendix C: Windows Help
Voice Gateway with Router
Almost all Linksys products require Microsoft Windows. Windows is the most used operating system in the world
and comes with many features that help make networking easier. These features can be accessed through
Windows Help and are described in this appendix.
TCP/IP
Before a computer can communicate with a network router, TCP/IP must be enabled. TCP/IP is a set of
instructions, or protocol, all PCs follow to communicate over a network. This is true for wireless networks as
well. Your PCs will not be able to utilize wireless networking without having TCP/IP enabled. Windows Help
provides complete instructions on enabling TCP/IP.
Shared Resources
If you wish to share printers, folder, or files over your network, Windows Help provides complete instructions on
utilizing shared resources.
Network Neighborhood/My Network Places
Other PCs on your network will appear under Network Neighborhood or My Network Places (depending upon the
version of Windows you're running). Windows Help provides complete instructions on adding PCs to your
network.
Appendix C: Windows Help
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Voice Gateway with Router
68
Appendix C: Windows Help
Appendix D: Glossary
Voice Gateway with Router
This glossary contains some basic networking terms you may come across when using this product. For more advanced
terms, see the complete Linksys glossary at http://www.linksys.com/glossary.
Bandwidth - The transmission capacity of a given device or network.
Bit - A binary digit.
Boot - To start a device and cause it to start executing instructions.
Broadband - An always-on, fast Internet connection.
Browser - An application program that provides a way to look at and interact with all the information on the World Wide Web.
Byte - A unit of data that is usually eight bits long.
Cable Modem - A device that connects a computer to the cable television network, which in turn connects to the Internet.
Daisy Chain - A method used to connect devices in a series, one after the other.
DDNS (Dynamic Domain Name System) - Allows the hosting of a website, FTP server, or e-mail server with a fixed domain
name (e.g., www.xyz.com) and a dynamic IP address.
Default Gateway - A device that forwards Internet traffic from your local area network.
DHCP (Dynamic Host Configuration Protocol) - A networking protocol that allows administrators to assign temporary IP
addresses to network computers by “leasing” an IP address to a user for a limited amount of time, instead of assigning
permanent IP addresses.
DMZ (Demilitarized Zone) - Removes the Router's firewall protection from one PC, allowing it to be “seen” from the Internet.
Appendix D: Glossary
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Voice Gateway with Router
DNS (Domain Name Server) - The IP address of your ISP's server, which translates the names of websites into IP addresses.
Domain - A specific name for a network of computers.
Download - To receive a file transmitted over a network.
DSL (Digital Subscriber Line) - An always-on broadband connection over traditional phone lines.
Dynamic IP Address - A temporary IP address assigned by a DHCP server.
Encryption - Encoding data transmitted in a network.
Ethernet - IEEE standard network protocol that specifies how data is placed on and retrieved from a common transmission
medium.
Firewall - A set of related programs located at a network gateway server that protects the resources of a network from users
from other networks.
Firmware - The programming code that runs a networking device.
FTP (File Transfer Protocol) - A protocol used to transfer files over a TCP/IP network.
Full Duplex - The ability of a networking device to receive and transmit data simultaneously.
Gateway - A device that interconnects networks with different, incompatible communications protocols.
Half Duplex - Data transmission that can occur in two directions over a single line, but only one direction at a time.
HTTP (HyperText Transport Protocol) - The communications protocol used to connect to servers on the World Wide Web.
IP (Internet Protocol) - A protocol used to send data over a network.
IP Address - The address used to identify a computer or device on a network.
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Appendix D: Glossary
Voice Gateway with Router
IPCONFIG - A Windows 2000 and XP utility that displays the IP address for a particular networking device.
ISP (Internet Service Provider) - A company that provides access to the Internet.
LAN - The computers and networking products that make up your local network.
MAC (Media Access Control) Address - The unique address that a manufacturer assigns to each networking device.
Mbps (MegaBits Per Second) - One million bits per second; a unit of measurement for data transmission.
NAT (Network Address Translation) - NAT technology translates IP addresses of a local area network to a different IP address
for the Internet.
Network - A series of computers or devices connected for the purpose of data sharing, storage, and/or transmission between
users.
Packet - A unit of data sent over a network.
Ping (Packet INternet Groper) - An Internet utility used to determine whether a particular IP address is online.
POP3 (Post Office Protocol 3) - A standard mail server commonly used on the Internet.
Port - The connection point on a computer or networking device used for plugging in cables or adapters.
PPPoE (Point to Point Protocol over Ethernet) - A type of broadband connection that provides authentication (username and
password) in addition to data transport.
PPTP (Point-to-Point Tunneling Protocol) - A VPN protocol that allows the Point to Point Protocol (PPP) to be tunneled through
an IP network. This protocol is also used as a type of broadband connection in Europe.
RJ-45 (Registered Jack-45) - An Ethernet connector that holds up to eight wires.
Router - A networking device that connects multiple networks together.
Appendix D: Glossary
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Voice Gateway with Router
Server - Any computer whose function in a network is to provide user access to files, printing, communications, and other
services.
SMTP (Simple Mail Transfer Protocol) - The standard e-mail protocol on the Internet.
SNMP (Simple Network Management Protocol) - A widely used network monitoring and control protocol.
Static IP Address - A fixed address assigned to a computer or device that is connected to a network.
Static Routing - Forwarding data in a network via a fixed path.
Subnet Mask - An address code that determines the size of the network.
Switch - 1. A data switch that connects computing devices to host computers, allowing a large number of devices to share a
limited number of ports. 2. A device for making, breaking, or changing the connections in an electrical circuit.
TCP (Transmission Control Protocol) - A network protocol for transmitting data that requires acknowledgement from the
recipient of data sent.
TCP/IP (Transmission Control Protocol/Internet Protocol) - A set of instructions PCs use to communicate over a network.
Telnet - A user command and TCP/IP protocol used for accessing remote PCs.
Throughput - The amount of data moved successfully from one node to another in a given time period.
TX Rate - Transmission Rate.
Upgrade - To replace existing software or firmware with a newer version.
Upload - To transmit a file over a network.
URL (Uniform Resource Locator) - The address of a file located on the Internet.
WAN (Wide Area Network)- The Internet.
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Appendix D: Glossary
Appendix E: Specifications
Model
SPA3102
Data Networking
MAC Address (IEEE 802.3)
IPv4 - Internet Protocol v4 (RFC 791) upgradeable to v6 (RFC 1883)
ARP - Address Resolution Protocol
DNS - A Record (RFC 1706), SRV Record (RFC 2782)
DHCP Client - Dynamic Host Configuration Protocol (RFC 2131)
DHCP Server - Dynamic Host Configuration Protocol (RFC 2131)
PPPoE Client - Point to Point Protocol over Ethernet (RFC 2516)
ICMP - Internet Control Message Protocol (RFC792)
TCP - Transmission Control Protocol (RFC793)
UDP - User Datagram Protocol (RFC768)
RTP - Real Time Protocol (RFC 1889) (RFC 1890)
RTCP - Real Time Control Protocol (RFC 1889)
DiffServ (RFC 2475), Type of Service - TOS (RFC 791/1349)
VLAN Tagging - 802.1p
SNTP - Simple Network Time Protocol (RFC 2030)
Upload Data Rate Limiting - Static and Automatic
QoS - Voice Packet Prioritization over Other Packet Types
Router or Bridge Mode of Operation
MAC Address Cloning
Port Forwarding
Appendix E: Specifications
Voice Gateway with Router
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Voice Gateway with Router
Voice Gateway
Voice Algorithms
Fax Capability
74
SIPv2: Session Initiation Protocol v2 (RFC 3261, 3262, 3263, 3264)
SIP Proxy Redundancy - Dynamic via DNS SRV, A Records
Re-registration with Primary SIP Proxy Server
SIP Support in Network Address Translation Networks - NAT (incl. STUN)
Secure (Encrypted) Calling via Pre-Standard Implementation of Secure RTP
Codec Name Assignment
G.711 (A-law and µ-law)
G.726 (16/24/32/40 kbps)
G.729 A
G.723.1 (6.3 kbps, 5.3 kbps)
Dynamic Payload
Adjustable Audio Frames per Packet
T.38 Fax
Fax Tone Detection and Pass-Through (Using .711)
Fax Pass-Though - Using G.711
DTMF: In-band & Out-of-band (RFC 2833) (SIP Info)
Flexible Dial Plan Support with Interdigit Timers and IP Dialing
Call Progress Tone Generation
Jitter Buffer - Adaptive
Frame Loss Concealment
Full Duplex Audio
Echo Cancellation (G.165/G.168)
VAD - Voice Activity Detection with Silence Suppression
Attenuation / Gain Adjustments
Flash Hook Timer
MWI - Message Waiting Indicator Tones
Appendix E: Specifications
Voice Gateway with Router
VMWI - via FSK
Polarity Control
Hook Flash Event Signaling
Caller ID Generation (Name & Number) - Bellcore, DTMF, ETSI
Music on Hold Client
Streaming Audio Server - up to 10 sessions
Security
Password Protected System Reset to Factory Default
Password Protected Admin and User Access Authority
Provisioning/Configuration/Authentication:
HTTPS with Factory Installed Client Certificate
HTTP Digest - Encrypted Authentication via MD5 (RFC 1321)
Up to 256-bit AES Encryption
Provisioning,
Administration &
Maintenance
Web Browser Administration & Configuration via Integrated Web Server
Telephone Key Pad Configuration with Interactive Voice Prompts
Automated Provisioning & Upgrade via HTTP, TFTP
Asynchronous Notification of Upgrade Availability via SIP NOTIFY
Non-intrusive, In-Service Upgrades
Report Generation & Event Logging
Stats in BYE Message
Syslog & Debug Server Records - Per Line Configurable
Per Line and Purpose Configurable Syslog and Debug Options
Appendix E: Specifications
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Voice Gateway with Router
Physical Interfaces
2 100baseT RJ-45 Ethernet Port (IEEE 802.3) -- 1 WAN, 1 LAN
1 RJ-11 FXS Phone Ports - For Analog Circuit Telephone Device (Tip/Ring)
1 RJ-11 FXO Phone Ports - For a Telco or PBX Connection
FXS
Ring Voltage: 40-55 VRMS Configurable
Subscriber Line Interface
Circuit (SLIC)
Ring Frequency: 10 Hz - 40 Hz
Ring Waveform: Trapezoidal and Sinusoidal
Maximum Ringer Load: 3 REN
On-hook/off-hook Characteristics:
On-hook voltage (tip/ring): -50 V NOMINAL
Off-hook current: 25 mA min
Terminating Impedance: 8 Configurable Settings including
North America 600 ohms, European CTR21
Regulatory Compliance
FCC (Part 15 Class B), CE, ICES-003, A-Tick Certification
Power Supply
DC Input Voltage: +5 VDC at 2.0 A Max.
Power Consumption: 5 Watts
Switching Type (100-240v) Automatic
Power Adapter: 100-240v - 50-60Hz (26-34VA) AC Input
Indicator Lights/LEDs
Power, Internet, Phone, Line
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Appendix E: Specifications
Voice Gateway with Router
Documentation
Quick Installation and Compliance Guide
User Guide
Administration Guide - Service Providers Only
Provisioning Guide - Service Providers Only
Dimensions
(W x H x D)
3.98" x 3.98" x 1.10"
(101 x 101 x 28 mm)
Unit Weight
5.11 oz. (0.145 kg)
Operating Temp.
32 to 113º F (0 to 45º C)
Storage Temp.
-13 to 185º F (-25 to 85º C)
Operating Humidity
10 to 90% Non-condensing, operating and non-operating
Appendix E: Specifications
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Appendix E: Specifications
Voice Gateway with Router
Appendix F: Warranty Information
This Warranty is valid and may be processed only in the country of purchase. Contact your service provider if the warranty support issues are to be
handled by them as per your service agreements.
Linksys warrants to You that, for a period of two years (the “Warranty Period”), your Linksys Product will be substantially free of defects in materials and
workmanship under normal use. Your exclusive remedy and Linksys' entire liability under this warranty will be for Linksys at its option to repair or replace the
Product or refund Your purchase price less any rebates. This limited warranty extends only to the original purchaser.
If the Product proves defective during the Warranty Period call Linksys Technical Support in order to obtain a Return Authorization Number, if applicable. BE SURE
TO HAVE YOUR PROOF OF PURCHASE ON HAND WHEN CALLING. If You are requested to return the Product, mark the Return Authorization Number clearly on the
outside of the package and include a copy of your original proof of purchase. RETURN REQUESTS CANNOT BE PROCESSED WITHOUT PROOF OF PURCHASE. You
are responsible for shipping defective Products to Linksys. Linksys pays for UPS Ground shipping from Linksys back to You only. Customers located outside of
the United States of America and Canada are responsible for all shipping and handling charges.
ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THE WARRANTY
PERIOD. ALL OTHER EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF NON-INFRINGEMENT, ARE
DISCLAIMED. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to You. This warranty gives
You specific legal rights, and You may also have other rights which vary by jurisdiction.
This warranty does not apply if the Product (a) has been altered, except by Linksys, (b) has not been installed, operated, repaired, or maintained in accordance
with instructions supplied by Linksys, or (c) has been subjected to abnormal physical or electrical stress, misuse, negligence, or accident. In addition, due to the
continual development of new techniques for intruding upon and attacking networks, Linksys does not warrant that the Product will be free of vulnerability to
intrusion or attack.
TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL LINKSYS BE LIABLE FOR ANY LOST DATA, REVENUE OR PROFIT, OR FOR SPECIAL, INDIRECT,
CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES, REGARDLESS OF THE THEORY OF LIABILITY (INCLUDING NEGLIGENCE), ARISING OUT OF OR RELATED TO THE
USE OF OR INABILITY TO USE THE PRODUCT (INCLUDING ANY SOFTWARE), EVEN IF LINKSYS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO
EVENT WILL LINKSYS’ LIABILITY EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT. The foregoing limitations will apply even if any warranty or remedy
Appendix F: Warranty Information
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Voice Gateway with Router
provided under this Agreement fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages,
so the above limitation or exclusion may not apply to You.
Please direct all inquiries to: Linksys, P.O. Box 18558, Irvine, CA 92623.
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Appendix F: Warranty Information
Voice Gateway with Router
Appendix G: Regulatory Information
FCC Statement
This product has been tested and complies with the specifications for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used according to the instructions, may cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which is found
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
•
Reorient or relocate the receiving antenna
•
Increase the separation between the equipment or devices
•
Connect the equipment to an outlet other than the receiver's
•
Consult a dealer or an experienced radio/TV technician for assistance
FCC Part 68 Statement
This equipment complies with Part 68 of the FCC Rules. A label is attached to the equipment that contains, among other information, its FCC registration
number and ringer equivalence number. If requested, this information must be provided to the telephone company.
This equipment uses the following USOC Jack: RJ-11.
An FCC compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or
premises wiring using a compatible modular jack, which is FCC Part 68 compliant. Connection to the telephone network should be made by using the
standard modular telephone jack.
Appendix G: Regulatory Information
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Voice Gateway with Router
The REN is useful to determine the quantity of devices that may be connected to the telephone line and still have all of those devices ring when your
telephone number is called. In most, but not all areas, the sum of RENs should not exceed 5. To be certain of the number of devices that may be connected
to the line, as determined by the total RENs, contact the telephone company to determine the maximum REN for the calling area.
If this equipment causes harm to the telephone network, the telephone company may discontinue your service temporarily. If advance notice is not practical,
the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is
necessary.
The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this
happens, the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service.
In the event this equipment should fail to operate properly, disconnect the unit from the telephone line. Try using another FCC approved device in the same
telephone jack. If the trouble persists, call the telephone company repair service bureau. If the trouble does not persist and appears to be with this unit,
disconnect the unit from the telephone line and discontinue use of the unit until it is repaired. Please note that the telephone company may ask that you
disconnect the equipment from the telephone network until the problem has been corrected or until you are sure that the equipment is not malfunctioning.
The user must use the accessories and cables supplied by the manufacturer to get optimum performance from the product.
No repairs may be done by the customer. If trouble is experienced with this equipment, please contact your authorized support provider for repair and
warranty information. If the trouble is causing harm to the telephone network, the telephone company may request you remove the equipment from the
network until the problem is resolved. This equipment cannot be used on telephone company provided coin service. Connection to Party Line Service is
subject to state tariffs.
Safety Notices
Caution: To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord.
Do not use this product near water, for example, in a wet basement or near a swimming pool.
Avoid using this product during an electrical storm. There may be a remote risk of electric shock from lightning.
82
Appendix G: Regulatory Information
Voice Gateway with Router
Industry Canada (Canada)
This device complies with Industry Canada ICES-003 rule.
Cet appareil est conforme à la norme NMB003 d'Industrie Canada.
EC Declaration of Conformity (Europe)
In compliance with the EMC Directive 89/336/EEC, Low Voltage Directive 73/23/EEC, and Amendment Directive 93/68/EEC, this product meets the
requirements of the following standards:
•
EN55022 Emission
•
EN55024 Immunity
•
EN60950 Safety
Appendix G: Regulatory Information
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Voice Gateway with Router
User Information for Consumer Products Covered by EU Directive 2002/96/EC on Waste Electric and Electronic Equipment (WEEE)
This document contains important information for users with regards to the proper
disposal and recycling of Linksys products. Consumers are required to comply with
this notice for all electronic products bearing the following symbol:
84
Appendix G: Regulatory Information
Voice Gateway with Router
Appendix G: Regulatory Information
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Voice Gateway with Router
86
Appendix G: Regulatory Information
Voice Gateway with Router
Appendix G: Regulatory Information
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Voice Gateway with Router
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Appendix G: Regulatory Information
Voice Gateway with Router
Appendix H: Contact Information
Internet Telephony Service Provider (ITSP)
For support, contact your ITSP.
Linksys
Visit Linksys online for information on the latest products and updates
to your existing products at:
Appendix H: Contact Information
Internet Telephony Service Provider (ITSP)
http://www.linksys.com
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Voice Gateway with Router
90
Appendix H: Contact Information
Linksys
www.linksys.com
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