communicator e In this issue...

communicator e In this issue...
ecommunicator
NORTHWESTERN UNIVERSITY INFORMATION TECHNOLOGY
2006 Students Edition - Volume 2
In this issue...
• Drop-in and Get it Fixed: After-hours Support Continues through Spring
• ‘De-stressing’ Main Mail Servers Radically Reduces Junk
• Save Big on the Software You Need
• Social Engineering: The Always-Evolving Threat to Your Privacy
• Moving Off Campus? Stay Connected
• The VoIP Buzz: A Progress Report
• What’s New & Changing @ Northwestern
March 27, 2006
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Drop-in and Get It Fixed: After-hours Support Continues through Spring
March 28, 2006
Students call it a lifeline for computers on the fritz, with great
service, convenient hours, and expert staff. Fans of ResNet’s
Drop-in Service have found a quick way to get their laptops
fixed after hours.
Whether you live on or off campus, the Drop-in Service can
help you fix your misbehaving machine. Stop in for technical
support at two campus locations, Kresge Hall, room 1440 on Tuesdays from 5 to 8 p.m., and at Lisa’s Café on
Wednesdays from 6:30 to 9:30 p.m.
Available though the end of Spring quarter, the convenience
and quality of the Drop-in Service has impressed many
users. According to one student, “My experience (with
ResNet Drop-in Service) was great, it was fast, efficient, and
helpful. I would definitely come back.”
The service is becoming well known for speedy repairs, and students should expect to stay with their
machine while ResCons work. One student reports that “the ResCon was extremely helpful and I was in
and out in five minutes.”
For more information, contact the NUIT Support Center at 847-491-HELP (4357) or
[email protected]
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‘De-stressing’ Main Mail Servers Radically Reduces Junk
March 28, 2006
If you think your job is stressful, imagine handling thousands of e-mail messages on a 24 x 7 schedule
with no time off, as NU’s main mail servers (casbah, hecky, lulu, and merle) do. Adding to the stress, some
very determined spammers have been bombarding
theserverswithjunke-mail.
Fortunately,theE-mailDefenseSystem(EDS)has
been working just as hard. Over 2,000,000 pieces of
junk e-mail have been quarantined each week since
NUIT launched the EDS last fall, and more are being
caught every day. If you need proof besides a noticeable lack of junk in your inbox, you can check your
daily EDS quarantine digest. It’s become much shorter, in many cases down from two or three dozen
messagesquarantinedperusertofewerthanten.
Ifyoudon’treadyourquarantinedigest,werecommendthatyouoptoutofreceivingit.Deliveringfewer
digestmessageswilllessentheloadonthemailservers.Tooptout,logintotheE-mailDefenseSystem
(https://eds.northwestern.edu:28080/options.cgi) and uncheck the box labeled “E-mail me the EDS
Quarantine Digest, a daily notification of junk e-mail blocked by EDS.”
Recently,NUITtookactiontofurtherde-stressthemailserversandkeepthingsrunningsmoothly:
• All e-mail with an EDS junk probability rating greater than “99” is now deleted before reaching the
servers, reducing the number of quarantined junk e-mail messages.
• Anonymousoff-campusLDAP(LightweightDirectoryAccessProtocol)queriesoftheNUOnline Directory are being blocked to help prevent the harvesting of northwestern.edu e-mail addresses by
known spammers, which has contributed to the increase in junk e-mail.
Whenanonymousqueriesareallowed,thedirectorycannottellwhetherane-mailclientsuchasOutlook,
orharvestingsoftware,ismakingthequery.UsersontheNUNetworkareallowedtoperformanonymous
LDAP queries, but this capability is not available from an off-campus IP address. Find more detailed
information on NUIT’s “Get Control” site at http://www.it.northwestern.edu/security/spam/directory.html.
Off-campusUniversityuserscanuseVirtualPrivateNetwork(VPN)toconnecttotheNUNetworkto
enable access to the LDAP database.
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‘De-stressing’ Main Mail Servers Radically Reduces Junk (continued)
To enable access to the LDAP database, and to ensure safe and secure access to all NU networked
resources, use Virtual Private Network (VPN) when you connect to the NU Network from off-campus.
If you need instructions for downloading and configuring VPN, visit http://www.it.northwestern.edu/
oncampus/vpn/index.html.
For details about NUIT’s recent anti-junk mail initiatives, visit “What’s New & Changing With Technology @
NU?” at http://www.it.northwestern.edu/transitions/2006/eds-security.html.
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Northwestern University Information Technology
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Save Big on the Software You Need
March 28, 2006
WildCARD discounts aren’t the only money-saving benefits at Northwestern;
students can also save on popular software packages. Get the best prices
around* on software from e-academy, a partner of NUIT. It is easy to get
the software you need from the NUIT Web site, and programs are available
either by downloading or ordering CD copies.
Visit the Student Software pages of the NUIT Web site to get software for
much less than you expected to pay. Popular packages include:
Autodesk
• Use: Architectural, mechanical, civil, and animation design
• Cost: Annual licenses – $99 per product; perpetual licenses – $199*
• Versions:
• AutoCAD 2006 Student Version (SV)
• Autodesk 2006
• 3ds Max 7
• Media and Entertainment Division Superpack
• Details: Autodesk (http://www.it.northwestern.edu/software/staff/dept/autodesksoftware/index.html)
Microsoft Student Select
• Use: Install Microsoft Word, PowerPoint, Outlook and Excel for communications and presentations
• Cost: $59.80 - $69.80*, depending on version
• Versions:
• MS Office 2003 Standard and Professional
• MS Office 2004 for Mac
• Windows XP Professional Upgrade
• Details: Microsoft Student Select
(http://www.it.northwestern.edu/software/students/discount/studentselect/index.html)
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Save Big on the Software You Need (continued)
EndNote
• Use: Search and organize bibliographic references and images, integrates with Microsoft Word
• Cost: Free to download
• Version: Endnote v.9.0 with NU Toolkit for searching University Library resources, for Windows or Mac
• Details: Endnote (http://www.it.northwestern.edu/software/staff/free/stud-endnote/index.html)
Symantec/Norton AntiVirus
• Use: Protect your computer from harmful viruses; essential for any personal computer connecting to the NU Network
• Cost: Free to download
• Versions: Symantec/Norton AntiVirus 10.0 for Windows or Mac
• Details: Symantec/Norton (http://www.it.northwestern.edu/software/staff/free/stud-endnote/index.html)
Eudora v. 7.0*
• Use: Upgrade includes enhanced features such as SpamWatch, content concentrator, virus protection, and enhanced filters
• Cost: Free to download
• Version: Eudora v. 7.0 for Windows or Mac
• Details: Eudora (http://www.it.northwestern.edu/software/staff/free/eud/index.html)
* Prices are subject to change.
** Eudora users are encouraged to upgrade to v. 7.0. Future versions of Eudora will not be made available
by NUIT after September 1, 2006, and NUIT will support only the current version.
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Security Awareness
Information Security
David Kovarik, Director
NUIT Information & Systems
Security/Compliance
You’re the Key
Social Engineering: The Always-Evolving Threat to Your Privacy
March 29, 2006
"Social Engineering" might sound like a term from Poli Sci 101, but in the context of the Internet, it also
describes any effort to manipulate you into giving up confidential information. These scams can put your
identity or computer security at risk.
If you’ve heard of phishing and spoofing scams, then you already know a thing or two about social
engineering-but there is good reason to learn more. Social engineering scams are always changing, from
sending viruses a few years ago to more recent phishing e-mails. As soon as the public and the legal
system catch on to a particular scam, social engineers find new ways to trick users.
Social engineers rely on unawareness, so your best protection is to get familiar with the warning signs of a
scam, including phishing, spoofing and pharming, and keep in mind some simple do’s and don’ts.
Phishing e-mail looks legitimate by using logos and colors you recognize. The “from” field may use a
familiar address, and links in the message may appear to direct you to a valid Web site, but it will really
send you to a spoof site. One common phishing message uses University logos and colors, and is signed
from “University Administration.” Luckily, many phishing e-mails are automatically caught by NUIT’s E-mail
Defense System (see http://www.it.northwestern.edu/security/eds/).
Pharming techniques are more difficult to spot. Pharmers send e-mails containing viruses that redirect
your browser to a fake Web site when you think you have gone to a legitimate site. The spoof site will
request your login or account information. By first planting virus seeds, pharmers later harvest sensitive
information. Learn how to protect your computer on NUIT’s Spyware Treatment & Prevention Web site at
http://www.it.northwestern.edu/security/spyware/.
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Northwestern University Information Technology
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Social Engineering: The Always-Evolving Threat to Your Privacy (continued)
Protect Against Social Engineering
•
•
•
•
•
•
•
DO have a security mindset. Always be skeptical of unfamiliar sites and links, suspicious e-mail and IM messages, and any unprompted requests for personal information.
DO protect information. Keep your NetID password/passphrase secret and be skeptical of any requests for personal information.
DO use IM safely. Social engineers can send scams via IM, so block IM attachments and filter traffic to only receive messages from trusted sites.
DO browse Web sites safely. Look for “https” in the address of any site which you enter personal information; this indicates a secure connection.
DON’T click on links directly from e-mails. Open a new browser and type the address yourself.
DON’T reply to phishing e-mails. Never reply to phone calls, e-mail, or pop-up messages asking for personal or financial information, and be skeptical of messages from organizations you do business with.
DON’T let security software lapse. Maintain up-to-date antivirus and anti-spyware software, and keep firewall settings active (http://www.it.northwestern.edu/5steps/).
Learn more about social engineering and how to prevent becoming a victim of an Internet scam on the
Security Awareness Tip of the Month at http://www.it.northwestern.edu/security/tip-of-the-month/index.html.
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Moving Off Campus? Stay Connected
March 28, 2006
If you are planning to move off campus next year, you’ve got a lot to think about: roommates, grocery
shopping, rent . . . and how you will connect to the NU Network. As you know, the network connection you
had in the residence hall does not move with you!
The good news is you can quickly cross this one off your
list — there are just two easy steps to get connected in
your new off-campus home. First, sign up with an access
provider, and second, use a Virtual Private Network (VPN)
for a secure connection to the NU Network.
Off-campus Internet access is available by subscribing to a
residential broadband or dial-up service. A variety of cable
modem, digital subscriber line (DSL) and dial-up access
options are available in the Evanston area. Cable and DSL
services most closely match the connection speed in your
residence hall, and some providers offer special nine-month plans for students.
It’s easy to research your options and pick the best plan with NUIT’s Connecting from Off Campus site
(http://www.it.northwestern.edu/offcampus/index.html), which outlines available services and providers.
Once you have service, you can access the same University resources of an on-campus connection by
using a quick login via VPN. This establishes a secure “tunnel” that protects you and the NU Network from
anyone trying to gain unauthorized access to the data you are sending and receiving. VPN software is
easy to install, and complete instructions can be found on the NUIT Web site at http://www.it.northwestern.
edu/oncampus/vpn/index.html.
For more information about off-campus connections, check out the NUIT Web site or contact the NUIT
Support Center at 847-491-HELP (4357).
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Northwestern University Information Technology
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The VoIP Buzz: A Progress Report
March 28, 2006
What’s the biggest technology buzz on campus? Voiceover Internet Protocol (VoIP) communication services of
course, but when is it coming to Northwestern?
Last fall, NUIT announced a new multi-year plan for
communication services at Northwestern University.
Tremendous progress has been made by NUIT’s
Telecommunications Network Services to upgrade the
University communication infrastructure to enable Session
Initiation Protocol (SIP) architecture, a key component to
VoIP communication services.
Involvement throughout the University is high as NUIT
has been working with technology leaders on campus
to identify early adopters and pilot users for the first
stage of the conversion. Beginning this month, selected
pilot users on the Evanston campus will be issued new
VoIP telephone sets and given the chance to experience some of the early capabilities and features of
the new technology. Users won’t see a great difference over their conventional phone until University
telecommunications “closets” (router stations) and telephone switches have been upgraded to fully take
advantage of all available features and functionality.
NUIT’s converged communications Web site (http://www.it.northwestern.edu/telephone/converge/
voip.html) provides additional information about this multi-year conversion plan for SIP and VoIP at
Northwestern as well as an up-to-date list of the building upgrade schedule (http://www.it.northwestern.
edu/telephone/converge/voip.html#bldg), so you can easily track our progress.
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What’s New & Changing at Northwestern
March 28, 2006
Pubweb Users Find New Tools with Web Hosting Services
Moving content from Pubweb is quick and easy, according to former Pubweb account holders who are
switching their site content to alternative Web hosting services.
Although Pubweb served as Northwestern’s Web hosting service for experimental or personal Web pages,
its use has declined significantly with advances in Web-related technologies and the increasing availability
of hosting services. As a result, Pubweb will be retired on December 31, 2006. Find out more about
Pubweb retirement at http://www.it.northwestern.edu/transitions/2006/pubwebretirement.html.
Pubweb account holders can continue to use the service until the end of 2006, but if you haven’t used
your account recently, take a few minutes to review its contents and close it permanently. Moving your
content to an external provider is quick and easy, and you can find out more about file transfers and
hosting services on the Pubweb pages of the NUIT Web site (http://www.it.northwestern.edu/webpub/
publish-pubweb/).
Please direct additional questions to the NUIT Support Center at 847-491-HELP (4357) or [email protected]
northwestern.edu.
____________________________________________________________________________________
Create a Commercial about the NUIT MediaWorks Lab and Enter to Win an iPod
Have you used the cool media tools in the basement of the University Library? The NUIT MediaWorks Lab
dedicates professional production equipment for student use, including tools to edit video and audio, scan
and manipulate photos, and develop Web content and animation. Use these capabilities to create a 30second commercial and get in the running for the top prize of a 60 GB video iPod or the second prize of
an iPod nano.
The 2006 NUIT MediaWorks Lab Promo Contest seeks creative spots to promote lab resources and
increase awareness. Entries must use MediaWorks tools in some aspect of the work, which will be judged
on creativity, strength of production, and overall effectiveness.
“We’ve got the resources to do some very cool things at the MediaWorks Lab, and the Promo Contest
is a great way to highlight them,” said Harlan Wallach, NUIT architect for media technologies and director
of the NU Advanced Media Production Studio (NUAMPS). “Students can be creative with this, and use
the same video, audio, and graphic tools used by industry professionals.”
For complete contest rules and to view past winners, visit the NUIT MediaWorks Lab Web site at http://
mediaworks.it.northwestern.edu/contest/index_iPodPromo-Feb-06.cfm or “What’s New and Changing @
Northwestern” at http://www.it.northwestern.edu/transitions/2006/contest.html.
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