Whirlpool | Washer | Instruction for Use | Whirlpool WTL 500 P (UK) User manual

Whirlpool WTL 500 P (UK) User manual
Instructions for use
Installation, 2-3-4-5
Unpacking and levelling
Connecting the electricity and water supplies
The first wash cycle
Technical data
Care and maintenance, 6
Cutting off the water or electricity supply
Cleaning the washing machine
Caring for your appliance door and drum
Cleaning the pump
Checking the water inlet hose
How to clean the detergent dispenser
Precautions and tips, 7
WTL 500
General safety
Saving energy and respecting the environment
Description of the washing machine
and starting a wash cycle, 8-9
Control panel
Indicator lights
How to open and shut the drum
Starting a wash cycle
Wash cycles, 10
Table of wash cycles
Personalisation, 11
Setting the temperature
Setting the spin speed
Detergents and laundry, 12
Detergent dispenser drawer
Bleach cycle
Preparing the laundry
Garments requiring special care
Load balancing system
Troubleshooting, 13
Assistance, 14
!Keep this instruction manual in a safe place for
future reference. Should the appliance be sold, transferred or moved, make sure the instruction manual
accompanies the washing machine to inform the
new owner as to its operation and features.
If it is placed on a fitted or loose carpet, adjust
the feet in such a way as to allow enough room
for ventilation beneath the washing machine.
!Read these instructions carefully: they contain
vital information on installation, use and safety.
Connecting the water inlet hose
Unpacking and levelling
1. Unpack the washing machine.
2. Check whether the washing machine has
been damaged during transport. If this is the
case, do not install it and contact your retailer.
3. Remove the four
protective screws and
the rubber washer
with the respective
spacer, situated on
the rear of the appliance (see figure).
4. Seal the gaps using
the plastic plugs provided.
5. Keep all the parts: you
will need them again if
the washing machine
needs to be moved to
another location.
Warning: should the screws be re-used, make
sure you fasten the shorter ones at the top.
!Packaging materials are not children’s toys.
Your machine may make a considerable amount
of noise if the two front feet have not been adjusted correctly.
1. Install the washing
machine on a flat sturdy floor, without resting
it up against walls, furniture cabinets or other.
2. If the floor is not perfectly level, compensate for any unevenness
by tightening or loosening the adjustable
front feet (see figure);
the angle of inclination must not exceed 2°, when
measured over the worktop.
Levelling your appliance correctly will provide it
with stability and avoid any vibrations, noise and
shifting during operation.
Electric and water connections
1. Connect the supply
pipe by screwing it to
a cold water tab using
a ¾ gas threaded connection (see figure).
Before performing the
connection, allow the
water to run freely until
it is perfectly clear.
2. Connect the other end
of the water inlet hose
to the washing machine, screwing it onto the
appliance’s cold water
inlet, situated on the top
right-hand side on the
rear of the appliance (see
3. Make sure there are no kinks or bends in the
! The water pressure at the tap must be within the
values indicated in the Technical details table
(see page 5).
! If the water inlet hose is not long enough,
contact a specialist store or an authorised
Connecting the drain hose
65 - 100 cm
Where it connects to
the waste water pipe
cut end off spigot or
remove the blanking cap
Connect the drain
hose, without bending
it, to a draining duct or
a wall drain situated
between 65 and 100
cm from the floor;
The drain hose may
be connected to an
under-sink trap. Before connecting the
drain hose from the
machine ensure that
any blanks or removable ends have been
taken off the spigot.
If it is placed over the
edge of a basin or
sink be sure the free
end of the hose is not
! We advise against the use of hose extensions;
in case of absolute need, the extension must
have the same diameter as the original hose and
must not exceed 150 cm in length.
Ensure that if the drain hose is pushed into a
standpipe, that the end does not go down more
than 15cms (6 inches). If the hose is pushed
down too far, this may cause the machine to
self -syphon ie. continuously empty as it is filling.
Electric connection
Before plugging the appliance into the mains
socket, make sure that:
• the socket is earthed and in compliance with the
applicable law;
• the socket is able to sustain the appliance’s maximum power load indicated in the Technical details table (see page 5);
• the supply voltage is included within the values
in dicated on the Technical details table (see
page 5);
• the socket is compatible with the washing
machine’s plug. If this is not the case, replace
the socket or the plug.
Your appliance is now supplied with a 13 amp fused plug it can be plugged into a 13 amp socket
for immediate use. Before using the appliance
please read the instructions below.
Replacing the fuse:
When replacing a faulty fuse, a 13 amp ASTA
approved fuse to BS 1362 should always be
used, and the fuse cover re-fitted. If the fuse
cover is lost, the plug must not be used until a
replacement is obtained.
Replacement fuse covers:
If a replacement fuse cover is fitted, it must be of
the correct colour as indicated by the coloured
marking or the colour that is embossed in words
on the base of the plug. Replacements can be
obtained directly from your nearest Service Depot.
Removing the plug:
If your appliance has a non-rewireable moulded
plug and you should wish to re-route the mains
cable through partitions, units etc., please ensure that either:
the plug is replaced by a fused 13 ampere rewireable plug bearing the BSI mark of approval.
the mains cable is wired directly into a 13 amp
cable outlet, controlled by a switch, (in compliance with BS 5733) which is accessible without
moving the appliance.
Disposing of the plug:
Ensure that before disposing of the plug itself,
you make the pins unusable so that it cannot be
accidentally inserted into a socket.
Instructions for connecting cable to an alternative
Important: the wires in the mains lead are coloured in accordance with the following code:
Green & Yellow
As the colours of the wires in the lead may not
correspond with the coloured markings identifyng the terminals in your plug, proceed as
Connect Green & Yellow wire to terminal marked
E or
or coloured Green or Green & Yellow.
Connect Brown wire to terminal marked L or
coloured Red.
Connect Blue wire to terminal marked N or coloured Black.
If a 13 amp plug (BS 1363) is used it must be
fitted with a
13 amp fuse, either in the plug or adaptor or at
the distribution board.
If you are in any doubt about the electrical supply
to your machine, consult a qualified electrician
before use.
How to connect an alternative plug:
The wires in this mains lead are coloured in accordance with the following code:
Disposing of the appliance:
When disposing of the appliance please remove
the plug by cutting the mains cable as close as
possible to the plug body and dispose of it as
described previously.
13 ampere fuse
! The washing machine should not be installed in
an outdoor environment, not even when the area
is sheltered, because it may be very dangerous
to leave it exposed to rain and thunderstorms.
! When the washing machine is installed, the
mains socket must be within easy reach.
! Do not use extensions or multiple sockets.
! The power supply cable must never be bent
or dangerously compressed.
! The power supply cable must only be replaced
by an authorised serviceman.
Warning! The company denies all liability if and
when these norms are not respected.
The first wash cycle
Once the appliance has been installed, and
before you use it for the first time, run a wash
cycle with detergent and no laundry, using the
wash cycle 2.
Technical details
WTL 500
40 cm wide
Dimensions 85 cm high
60 cm deep
from 1 to 5 kg
Please refer to the technical
connections data plate fixed to the machine.
maximum pressure 1 MPa
(10 bar) minimum pressure
connections 0.05 MPa (0.5 bar) drum
capacity 42 litres
Spin speed
up to 1000 rpm
Test wash
cycles in
accordance with
programme 2;
Cotton Standard 60°.
programme 3;
Cotton Standard 40°.
This appliance is compliant
with the following European
Community Directives:
- 2004/108/CE (Electromagnetic Compatibility)
- 2006/95/CE (Low Voltage)
- 2002/96/CE
Care and maintenance
Cutting off the water or electricity
To recover any objects that have fallen into the
• Turn off the water tap after every wash. This
will limit the wear of your appliance’s water
system and also prevent leaks.
• Unplug your appliance when cleaning it and
during all maintenance operations.
1. remove the plinth
at the bottom on the
front side of the washing machine by
pulling from the side
with your hands (see
2. unscrew the lid
rotating it anticlockwise (see figure): a
little water may trickle
out. This is perfectly
3. clean the interior
4. screw the lid back
5. reposition the panel, making sure the
hooks are securely in
place before you push
it onto the appliance.
Cleaning your appliance
The exterior and rubber parts of your appliance can be cleaned with a soft cloth soaked in
lukewarm soapy water. Do not use solvents or
Caring for your appliance door and
• Always leave the appliance door ajar to prevent unpleasant odours from forming.
Cleaning the pump
The washing machine is fitted with a self-cleaning pump that does not require any maintenance. Sometimes, small items (such as coins
or buttons) may fall into the pre-chamber that
protects the pump, situated in the lower part of
the same.
! Make sure the wash cycle has ended and unplug the appliance.
Checking the water inlet hose
Check the water inlet hose at least once a year. If
you see any cracks, replace it immediately: during
the wash cycles, water pressure is very strong and
a cracked hose could easily split open.
! Never use hoses that have already been used.
How to clean the detergent dispenser
Press lightly on the
large button on the
front of the detergent
dispenser and pull it
upwards (fig. 1, 2).
Then clean the dispenser under a tap (fig. 3) using
an old toothbrush and, once the pair of siphons
inserted in the top of compartments 1 and 2 (fig.
4) have been pulled out, check whether the same
are not clogged and then rinse them.
Fig. 1
Fig. 2
Fig. 3
Do not forget to reinsert
the pair of siphons into
the special housings
and then to replace the
dispenser into its seat,
clicking it into place
(fig. 4, 2 and 1).
Fig. 4
Precautions and tips
! This washing machine was designed and constructed in
accordance with international safety regulations. The following information is provided for safety reasons and must
therefore be read carefully.
General safety
• This appliance was designed for domestic use only.
•This appliance can be used by children aged
from 8 years and above and persons with reduced physical, sensory or mental capabilities
or lack of experience and knowledge if they
have been given supervision or instruction
concerning use of the appliance in a safe way
and understand the hazards involved. Children
shall not play with the appliance. Cleaning
and user maintenance shall not be made by
children without supervision.
• Do not touch the machine when barefoot or with wet or
damp hands or feet.
• Do not pull on the power supply cable when unplugging
the appliance from the electricity socket. Hold the plug
and pull.
• Do not touch the drained water as it may reach extremely high temperatures.
• Never force the porthole door. This could damage the
safety lock mechanism designed to prevent accidental
• If the appliance breaks down, do not under any circumstances access the internal mechanisms in an attempt
to repair it yourself.
• Always keep children well away from the appliance while
it is operating.
• If the appliance has to be moved, work in a group of two
or three people and handle it with the utmost care. Never
try to do this alone, because the appliance is very heavy.
• Before loading laundry into the washing machine, make
sure the drum is empty.
Consumers should contact their local authority or retailer for information concerning the correct disposal of their old appliance.
Saving energy and respecting the environment
Saving on detergent, water, energy and time
To avoid wasting resources, the washing machine should be used with a full load. A full load instead of two half loads allows you to save up to 50% on energy.
The pre-wash cycle is only necessary on extremely soiled garments. Avoiding it will save on detergent, time, water and between 5 and 15% energy.
Treating stains with a stain remover or leaving them to soak before washing will cut down the need to wash them at high temperatures. A programme at 60°C instead of 90°C or one at 40°C instead of 60°C will save up to 50% on energy.
Use the correct quantity of detergent depending on the water hardness, how soiled the garments are and the amount of laundry you have, to avoid wastage and to protect the environment: despite being biodegradable, detergents do contain ingredients that alter the natural balance of the environment. In addition, avoid using fabric softener as much as possible.
If you use your washing machine from late in the afternoon until the early hours of the morning, you will help reduce the electricity board’s peak load.
The “Delay Timer” option helps to organise your wash cycles accordingly.
If your laundry has to be dried in a tumble dryer, select a high spin speed. Having the least water possible in your laundry will save you time and energy in the drying process.
• Disposing of the packaging materials: observe local
regulations so that the packaging may be re-used.
The European Directive 2002/96/EC on Waste Electrical and Electronic Equipment, requires that old household electrical appliances must not be disposed of in the normal unsorted municipal waste stream. Old appliances must be collected separately in order to optimise the recovery and recycling of the materials they contain and reduce the impact on human health and the environment. The crossed out “wheeled bin” symbol on the product reminds you of your obligation, that when you dispose of the appliance it must be separately collected.
Description of the washing
machine and starting a wash cycle
Control panel
DELAY TIMER indicator lights
ON/OFF button
buttons with
indicator lights
ON/OFF button: switches the washing machine on and off.
WASH CYCLE knob: programmes the wash cycles. During the wash cycle, the knob does not move.
FUNCTION buttons with indicator light: used to select the
available functions. The indicator light corresponding to the
selected function will remain lit.
indicator light
button with indicator
Delayed start
If the DELAY TIMER function has been activated (see “Personalisation”), after the wash cycle has been started the
indicator light corresponding to the selected delay period
will begin to flash:
TEMPERATURE knob: sets the temperature or the cold
wash cycle (see “Personalisation”).
SPIN SPEED knob: sets the spin speed or exclude the
spin cycle completely (see “Personalisation”).
lights: used to monitor the progress of the wash cycle.
The illuminated indicator light shows which phase is in
progress. If the Delay Timer function has been set, the time
remaining until the wash cycle starts will be indicated (see
next page).
LID LOCKED indicator light: indicates whether the door
may be opened or not (see next page).
START/PAUSE button with indicator light: starts or temporarily interrupts the wash cycles.
N.B. To pause the wash cycle in progress, press this
button; the corresponding indicator light will flash orange,
while the indicator light for the current wash cycle phase
will remain lit in a fixed manner. If the LID LOCKED
indicator light is switched off, the door may be opened. To
start the wash cycle from the point at which it was interrupted, press this button again.
Indicator lights
The indicator lights provide important information.
This is what they can tell you:
As time passes, the remaining delay will be displayed and
the corresponding indicator light will flash:
Once the set delay has elapsed, the flashing indicator light will
switch off and the selected wash cycle will begin.
Wash cycle phase indicator lights
Once the desired wash cycle has been selected and has
begun, the indicator lights switch on one by one to indicate
which phase of the cycle is currently in progress.
Standby mode
This washing machine, in compliance with new energy saving regulations, is fitted with an automatic standby system
which is enabled after about 30 minutes if no activity is
detected. Press the ON-OFF button briefly and wait for the
machine to start up again.
Consumption in off-mode: 0,5 W
Consumption in Left-on: 0,5 W
A) Opening (Fig. 1):
Lift the external lid and open it completely.
B) Opening the drum (Soft opening):
With one finger, push the button indicated in fig. 2
and the drum will open delicately.
C) Loading the washing machine (Fig. 3).
End of wash cycle
Function buttons and corresponding indicator lights
When a function is selected, the corresponding indicator
light will illuminate.
If the selected function is not compatible with the programmed wash cycle, the corresponding indicator light will flash
and the function will not be activated.
If a function which is incompatible with another function
selected previously, only the most recent selection will
remain active.
Lid locked indicator light
If this indicator light is on, the appliance door is locked to prevent
it from being opened accidentally; to avoid any damage, wait for
the indicator light to switch off (it will take about three minutes)
before you open the appliance door.
N.B. If the DELAY TIMER function is activated, the door
cannot be opened; pause the machine by pressing the
START/PAUSE button if you wish to open it.
! If the START/PAUSE indicator light (orange) flashes
rapidly at the same time as the function indicator light, this
indicates a problem has occurred (see “Troubleshooting”).
How to open and to close the drum
D) Shutting (Fig. 4):
- close the drum fully by first shutting the front door followed by the rear one;
- then ensure the hooks on the front door are perfectly housed within the seat of the rear door;
- after the hooks have clicked into position, press both doors lightly downwards to make sure they do not come loose;
- finally shut the external lid.
E) Drum End Stop (Fig. 2):
Once the wash cycle has been completed, the drum will position itself with doors facing upward for ease pf opening.
Starting a wash cycle
1. Turn the washing machine on by pressing the ON/OFF
button. All the indicator lights will turn on for a few seconds, then only the indicator lights relative to the selected
programme settings will remain lit and the START/PAUSE
indicator light will flash.
2. Load the laundry, close the door and the lid.
3. Set the WASH CYCLE knob to the desired programme.
4. Set the washing temperature (see “Personalisation”).
5. Set the spin speed (see “Personalisation”).
6. Measure out the detergent and washing additives (see
“Detergents and laundry”).
7. Select the desired functions.
8. Start the wash cycle by pressing the START/PAUSE
button and the corresponding indicator light will remain lit
in a fixed manner, in green.
To cancel the set wash cycle, pause the machine by pressing the START/PAUSE button and select a new cycle.
Fig. 1
Fig. 2
Fig. 3
Fig. 4
9. At the end of the wash cycle the
indicator light will
switch on. The LID LOCKED indicator light will switch off,
indicating that the door may be opened. Take out your
laundry and leave the appliance door ajar to make sure the
drum dries completely.
Switch the washing machine off by pressing the ON/OFF
Wash cycles
Max. load (kg)
Residual dampness %
Energy consumption kWh
Total water lt
Table of wash cycles
Cotton 90°: extremely soiled whites.
Cotton Standard 60° (1): heavily soiled whites.
Cotton Standard 40° (2): lightly soiled whites and delicate colours.
Cotton Standard 20°: lightly soiled whites and delicate colours.
Synthetics: heavily soiled resistant colours.
Synthetics (3): lightly soiled resistant colours.
Fastwash 60': to refresh lightly soiled garments quickly (not suitable for
wool, silk and clothes which require washing by hand).
Baby cycle: heavily soiled delicate colours.
Lingerie Cycle
Wool 40°: for wool, cashmere, etc.
Silk 30°: for garments in silk and viscose, lingerie.
Fast Wash
Spin + Pump out
Wash cycles
Description of the wash cycle
Max. Max.
temp. speed
softener Bleach
Eco cycle
Partials wash cycles
The length of cycle shown on the display or in this booklet is an estimation only and is calculated assuming standard working conditions. The actual duration can vary according to factors such as
water temperature and pressure, the amount of detergent used, the amount and type of load inserted, load balancing and any wash options selected.
1) Test wash cycle in compliance with directive 1061/2010: set wash cycle 2 with a temperature of 60°C.
This cycle is designed for cotton loads with a normal soil level and is the most efficient in terms of both electricity and water consumption; it should be used for
garments which can be washed at 60°C . The actual washing temperature may differ from the indicated value.
2) Test wash cycle in compliance with directive 1061/2010: set wash cycle 3 with a temperature of 40°C.
This cycle is designed for cotton loads with a normal soil level and is the most efficient in terms of both electricity and water consumption; it should be used for
garments which can be washed at 40°C . The actual washing temperature may differ from the indicated value.
For all Test Institutes:
2) Long wash cycle for cottons: set wash cycle 3 with a temperature of 40°C.
3) Long wash cycle for synthetics: set wash cycle 5 with a temperature of 40°C.
Eco Wash cycles
The Eco Cycles assure energy saving by eliminating the need to heat the water and it’s an advantage both to your energy
bill and the environment!
These innovative Eco programmes (Cotton
, Synthetics
and Fast Wash
) are available for various fabrics and
different quantity of garments; they have been designed to guarantee a high cleaning action even at low temperature
and can be used for lightly to medium soiled loads.
Eco Cycles give the best results thanks to an intensified wash action, water optimization and are carried out in the
same average time of a standard cycle.
For the best washing results with Eco programmes we recommend the usage of a liquid detergent.
Setting the temperature
Turn the TEMPERATURE knob to set the wash temperature (see Table of wash cycles).
The temperature may be lowered, or even set to a cold wash ( ).
The washing machine will automatically prevent you from selecting a temperature which is higher than the maximum value
set for each wash cycle.
Setting the spin speed
Turn the SPIN SPEED knob to set the spin speed for the selected wash cycle.
The maximum spin speeds available for each wash cycle are as follows:
Wash cycles
Maximum spin speed
1000 rpm
800 rpm
800 rpm
drain only
The spin speed may be lowered, or the spin cycle can be excluded altogether by selecting the symbol .
The washing machine will automatically prevent you from selecting a spin speed which is higher than the maximum speed
set for each wash cycle.
The various wash functions available with this washing machine will help to achieve the desired results, every time.
To activate the functions:
1. Press the button corresponding to the desired function;
2. The function is enabled when the corresponding indicator light is illuminated.
Note: If the indicator light flashes rapidly, this signals that this particular function may not be selected in conjunction with the
selected wash cycle.
Delay timer
This timer delays the start time of the wash cycle by up to 12 hours.
Press the button repeatedly until the indicator light corresponding to the desired delay time switches on. The fifth time the button
is pressed, the function will be disabled.
N.B. Once you have pressed the START/PAUSE button, the delay time may only be decreased if you wish to modify it.
! This option is enabled with all programmes.
Reduced creases
By selecting this function, the wash and spin cycles will be modified in order to reduce the formation of creases. At the end of
the cycle the washing machine will perform slow rotations of the drum.
For the ,
wash cycles, the machine will end the cycle while the laundry is soaking, the REDUCED CREASES and
START/PAUSE indicator lights will flash (orange) and the RINSE phase will remain lit in a fixed manner. To drain the water so
that the laundry may be removed, press the START/PAUSE button or the REDUCED CREASES button.
! This function may not be used in conjunction with wash cycles , ,
Extra rinse
By selecting this function, the efficiency of the rinse is increased and optimal detergent removal is guaranteed. It is particularly
useful for sensitive skin.
! This function may not be used in conjunction with wash cycles
Super Wash
Because a greater quantity of water is used in the initial phase of the cycle, and because of the increased cycle duration, this
function offers a high-performance wash.
! This function may not be used in conjunction with wash cycles 6,
Detergents and laundry
Detergent dispenser drawer
Good washing results also depend on the correct dose of
detergent: adding too much detergent won’t necessarily make
for a more efficient wash, and may in fact cause a build up on
the interior of your appliance and even pollute the environment.
!Use powder detergent for white cotton garments, for pre-
How much does your laundry weigh?
1 sheet 400-500 g
1 pillow case 150-200 g
1 tablecloth 400-500 g
1 bathrobe 900-1200 g
1 towel 150-250 g
washing, and for washing at temperatures over 60°C.
Garments requiring special care
!Follow the instructions given on the detergent packaging.
Baby cycle: this wash cycle can be used to remove the
soiling typically caused by babies, while ensuring that all
detergent is removed from nappies in order to prevent the
delicate skin of babies from suffering allergies. The cycle has
been designed to reduce the amount of bacteria by using a
greater quantity of water and optimising the effect of special
disinfecting additives added to the detergent.
Shirts: use special wash cycle
to wash shirts in various
fabrics and colours.
It guarantees maximum care is taken of the garments and
minimises the formation of creases.
Lingerie cycle: for undergarments of any colour, in any
fabric. Use special wash cycle
Wool: The wool wash cycle on this Hotpoint-Ariston machine
has been tested and approved by The Woolmark Company
for washing wool garments labelled as hand washable
provided that the garments are washed according to the
instructions on the garment label and those issued by the
manufacturer of this washing machine. Hotpoint-Ariston
is the first washing machine brand to be approved by The
Woolmark Company for Apparel Care- Platinum for its washing performance and consumption of energy and water.
! Do not use hand washing detergents because these
create too much foam.
Open up the detergent dispenser and pour in the detergent and fabric softener, as follows.
compartment 1: do not
pour detergent into
this compartment.
compartment 2: Detergent for the wash
cycle (powder or
It is recommended that
you place liquid detergent
directly into the compartment using the appropriate
dosing cup.
compartment 3: Additives (softener, etc.)
When pouring the softener in compartment 3, avoid exceeding the
“max” level indicated. The softener is added automatically into the
machine during the last wash. At the end of the wash programme,
some water will be left in compartment 3. This is used for the inlet
of denser fabric softeners into the machine, i.e. to dilute the more
concentrated softeners. Should more than a normal amount of
water remain in compartment 3, this means the emptying device
is blocked. For cleaning instructions, see “Care and maintenance”.
compartment 4: Bleach
Bleach cycle
Bleaching may only be performed in conjunction with wash
cycles 1, 2, 3, 4, 5, , ,
Pour the bleach into compartment 4; pour the detergent and
softener into the corresponding compartments, then select
one of the abovementioned wash cycles.
This option is recommended only for very soiled cotton
Preparing the laundry
• Divide the laundry according to:
- the type of fabric/the symbol on the label
- the colours: separate coloured garments from whites.
• Empty all garment pockets and check the buttons.
• Do not exceed the listed values, which refer to the weight
of the laundry when dry: see “Table of wash cycles”.
In UK, Eire, Hong Kong and India the Woolmark trade
mark is a Certification trade mark.
Silk: use special wash cycle
to wash all silk garments.
We recommend the use of special detergent which has been
designed to wash delicate clothes.
Curtains: fold curtains and place them in a pillow case or
mesh bag. Use wash cycle .
Load balancing system
Before every spin cycle, to avoid excessive vibrations and
to distribute the load in a uniform manner, the drum rotates
continuously at a speed which is slightly greater than the
washing rotation speed. If, after several attempts, the load is
not balanced correctly, the machine spins at a reduced spin
speed. If the load is excessively unbalanced, the washing machine performs the distribution process instead of spinning.
To encourage improved load distribution and balance, we
recommend small and large garments are mixed in the load.
Your washing machine could fail to work. Before contacting the Technical Assistance Centre (see “Assistance”), make sure
that the problem cannot be solved easily using the following list.
Possible causes / Solutions:
The washing machine does not
switch on.
• The appliance is not plugged into the socket fully, or is not making contact.
• There is no power in the house.
The wash cycle does not start.
• The appliance Lid is not shut properly.
• The ON/OFF button has not been pressed.
• The START/PAUSE button has not been pressed.
• The water tap has not been opened.
• A delayed start has been set (see “Personalisation”).
The washing machine does not
take in water (the indicator light for
the first wash cycle stage flashes
• The water inlet hose is not connected to the tap.
• The hose is bent.
• The water tap has not been opened.
• There is no water supply in the house.
• The pressure is too low.
• The START/PAUSE button has not been pressed.
The washing machine continuously
takes in and drains water.
• The drain hose is not fitted at a height between 65 and 100 cm from the floor
(see “Installation”).
• The free end of the hose is under water (see “Installation”).
• The wall drainage system is not fitted with a breather pipe.
If the problem persists even after these checks, turn off the water tap, switch
the appliance off and contact the Assistance Service. If the dwelling is on one of
the upper floors of a building, there may be problems relating to water drainage,
causing the washing machine to fill with water and drain continuously. Special
anti-draining valves are available in shops and help to avoid this inconvenience.
The washing machine does not
drain or spin.
• The wash cycle does not include draining: some wash cycles require the drain
phase to be started manually.
• The “Reduced creases” function has been activated: To complete the wash
cycle, press the START/PAUSE button (“Personalisation”).
• The drain hose is bent (see “Installation”).
• The drainage duct is clogged.
The washing machine vibrates a lot
during the spin cycle.
• The drum was not unlocked correctly during installation (see “Installation”).
• The washing machine is not level (see “Installation”).
• The washing machine is trapped between cabinets and walls (see “Installation”).
The washing machine leaks.
• The water inlet hose is not screwed on properly (see “Installation”).
• The detergent dispenser drawer is blocked (for cleaning instructions, see “Care
and maintenance”).
• The drain hose is not fixed properly (see “Installation”).
The START/PAUSE indicator light
(orange) and the function indicator
lights flash rapidly.
• Switch off the machine and unplug it, wait for approximately 1 minute and then
switch it back on again.
If the problem persists, contact the Technical Assistance Service.
There is too much foam.
• The detergent is not suitable for machine washing (it should display the text
“for washing machines” or “hand and machine wash”, or the like).
• Too much detergent was used.
12 Months Parts and Labour Guarantee
Your appliance has the benefit of our manufacturer’s guarantee, which covers the cost of breakdown repairs
for twelve months from the date of purchase.
This gives you the reassurance that if, within that time, your appliance is proven to be defective because of
either workmanship or materials, we will, at our discretion, either repair or replace the appliance at no cost
to you.
This guarantee is subject to the following conditions:
The appliance has been installed and operated correctly and in accordance with our operating and maintenance instructions.
The appliance is used only on the electricity or gas supply printed on the rating plate.
The appliance has been used for normal domestic purposes only.
The appliance has not been altered, serviced, maintained, dismantled, or otherwise interfered with by any person not authorised by us.
Any repair work must be undertaken by us or our appointed agent.
Any parts removed during repair work or any appliance that is replaced become our property.
The appliance is used in the United Kingdom or Republic of Ireland.
The guarantee does not cover:
Damage resulting from transportation, improper use, neglect or interference or as a result of improper installation.
Replacement of any consumable item or accessory . These include but are not limited to: plugs, cables, batteries, light bulbs, fluorescent tubes and starters, covers and filters.
Replacement of any removable parts made of glass or plastic.
5 Year Parts Guarantee
Hotpoint also offers you a free 5 year parts guarantee. This additional guarantee is conditional on you
registering your appliance with us and the parts being fitted by one of our authorised engineers. There will
be a charge for our engineer’s time. To activate the extra parts warranty on your appliance, simply call our
registration line on 08448 24 24 24 (ROI 01 230 0800).
Extended Guarantees
We offer a selection of repair protection plans that enable you to fully cover yourself against the expense of repair
bills for the life of your policy. To find the ideal plan for you please call our advice line on
08448 226 226 (Republic of Ireland 01 230 0233).
Free Helpdesk Service
We have a dedicated team who can provide free advice and assistance with your appliance if you
experience any technical difficulties within the first 90 days of ownership. Simply call our Hotpoint Service
Hotline on 08448 224 224 (Republic of Ireland 0818 313 413) for telephone assistance, or, where
necessary, to arrange for an engineer to call. If we cannot resolve the technical problem we will replace your
machine or, if you prefer, give you your money back.
After Sales Service
No one is better placed to care for your Hotpoint appliance during the course of its working life than
us - the manufacturer.
Essential Contact Information
Hotpoint Service
We are the largest service team in Europe offering you access to 400 skilled telephone advisors and 1000
fully qualified engineers on call to ensure you receive fast, reliable, local service.
UK: 08448 224 224
Republic of Ireland: 0818 313 413
Please note: Our advisors will require the following information:
Model number:
Serial number:
Parts and Accessories
We supply a full range of genuine replacement parts as well as accessory products that protect and
hygienically clean your appliance to keep it looking good and functioning efficiently throughout its life.
UK: 08448 225 225
Republic of Ireland: 0818 313 413
Appliance Registration
We want to give you additional benefits of Hotpoint ownership. To activate your free 5 year parts guarantee
you must register your appliance with us.
UK: 08448 24 24 24
Republic of Ireland: 01 230 0800
Indesit Company UK Ltd. Morley Way, Peterborough, PE2 9JB
Indesit Company Unit 49 Airways Industrial Estate,Dublin 17
Recycling & Disposal Information
As part of Hotpoint’s continued commitment to helping the environment, Hotpoint reserves the right to use
quality, recycled components to keep down customer costs and minimise material wastage.
Please dispose of packaging and old appliances carefully. To minimise the risk of injury to children, remove
the door, plug and cut the mains cable off flush with the appliance. Dispose of these parts separately to
ensure that the appliance can no longer be plugged into a mains socket, and the door
12/2012 - Xerox Fabriano
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