Aastra | 430 | The Aastra 400 Sales Guide

The Aastra 400 Sales Guide
The Aastra 400
Sales Guide
Table of Contents
Introduction4
Voice over IP as a Basis for Unified & Collaborative
Communications6
The Advantages of VoIP at a Glance
7
The Comprehensive Product Portfolio from Aastra
7
Business Communication Systems
Positioning – Average Expansion Capacities
The Advantages: Open, Powerful, Flexible
Basic and Maximum Configuration Aastra 400
Aastra 400 Benefits and Options
Standard Functions of the Aastra 400
A Powerful System
8
8
9
10
14
16
17
Applications
18
Computer Telephony Integration (CTI)
18
Fixed Mobile Convergence (FMC)
22
Unified & Collaborative Communications (UCC)
24
Telephony Web Portal (TWP)
25
Communication Cost Management
30
Networking31
Terminals
The Aastra 5300/5300ip series
SIP and the Aastra 400 Aastra 6700i SIP Phones The Aastra 2380ip Softphone
Office 1560/1560IP PC Operator Console
DECT and SIP-DECT Base Stations DECT Handsets
The Aastra 600d DECT-Phones
32
32
38
38
42
43
44
48
48
System Management
52
3
Introduction
Professional and efficient communication is an important factor for
all business processes and can play a key role in the success of a
company. This may sound simple yet it is often difficult to implement
due to the wide variety of communications tools available today
including phones, e-mail, chat and social media.
This raises a lot of questions as to which tools can be used to support
existing processes. Can new solutions be used to simplify and speed
up processes? How do all these media work together? Can they be
integrated into the existing IT infrastructure? And above all are they
flexible enough to cope with ever faster technological changes?
Only those businesses that ask themselves these questions will stay
ahead of the competition. With efficient business processes, they can
react to the increasingly more complex requirements. Others can
expect to deal with increased customer churn and a potential fall in
turnover.
Today, it is no longer enough to provide isolated applications for
internal or external communications. Communication tools must be
smartly combined and work together as one.
Unified & Collaborative Communications (UCC) is generally accepted
as the way forward. It is all about standardised communication and
collaboration for which the use of individual communication tools is
well-suited. For instance using a common phone book for office
phones, mobile phones, video conferences and e-mail. This saves
time, because addresses and phone numbers can be managed at one
point and not separately on each device.
The Aastra 400 series contains a comprehensive UCC solution, which
is market leading due to its wide range of business-oriented func­
tions. Reliability and easy, intuitive operation are therefore guaran­
teed. A key question before procuring a UCC solution is the cost and
the inherent amortisation. These new and modern UCC applications
not only improve the quality and efficiency of communication, in
many cases they also lead to considerable cost-savings.
4
Aastra is focussed on open global standards such as Session Initiation
Protocol (SIP). This makes the communication system easy to connect
to the public network via a service provider and also facilitates system
networking and the integration of customers’ existing IT infra­struc­
tures.
Apart from flexibility, another major advantage of SIP-based solutions
is investment sustainability. Customers are not dependent on a single
manufacturer, but can complete their communication solution with
applications from other manufacturers if necessary.
For more than a decade, small and medium-sized businesses have
been successfully using Aastra unified communications solutions.
Thanks to continuous upgrades, our customers enjoy high investment
protection and can successfully maintain their market share.
5
Voice over IP as a Basis for
Unified & Collaborative Communications
The Voice over Internet Protocol (VoIP) technology is the basis
for UCC and has many advantages over traditional telephony.
These include operating and maintenance cost-savings as well
as high levels of flexibility.
Highly available bandwidths and huge technological advancements
are encouraging ever increasing deployment in all areas of commu­
nication. At the same time, speech quality today is so good that your
calling party is no longer able to distinguish whether you are in the
office, around the corner, at an airport or on the other side of the world.
6
The Advantages of VoIP at a Glance:
 Flexibility: wherever there is an Internet connection, a functional
communication infrastructure can be set up quickly at a relatively
low cost
 Network system: different company locations between which
data connections already exists can be networked seamlessly. This
applies to both home and remote workstations
 Expandable infrastructure: additional system phones and mobility
solutions incorporating mobile phones and other components
e.g. applications can be integrated without additional cabling.
Likewise, more locations can be integrated effortlessly into the
network
 Free internal calls: the usual call costs do not apply to any com­mu­
nication device integrated into the company IP network
The Comprehensive Product Portfolio
from Aastra Consists of:
 IP communication systems
 IP system terminals
 Softphones
 SIP phones
 Mobility solutions, including mobile terminals based on SIP, DECT,
WLAN and mobile phone integration
 User-specific applications, e. g. Computer Telephony Integration
(CTI), Unified Communications (UC) and Unified Messaging
7
Business Communication
Systems
Positioning – Average Expansion Capacities
Private Networks
Aastra 400
Aastra 470
Aastra
430
Aastra
415
Micro
Small
Medium
Medium-Large
User
Aastra 415 2 to 12 users
2 expansion slots
Aastra 430 6 to 50 users (digitally 20)
4 expansion slots
Aastra 470 20 to 400 users
7 expansion slots, one of which can be used
for the integrated application server
A network of up to 600 users and 40 systems or sites will have access
to the full range of services.
8
The Advantages: Open, Powerful, Flexible
Benefits
 The same software for all Aastra 400 communication servers:
• The same services offer
• The same ergonomics
• The same applications
• The same terminals
 Extensive terminal offer
 VoIP-based systems
 Openness and investment protection thanks to the use of
standard interfaces and protocols
 Integrated voicemail system
 Numerous expansion possibilities
 Easy installation and management
Aastra 415
Aastra 470
Aastra 430
Private Networking
9
Summary Table
Basic Configuration
Aastra 400
415
430
Slots for
expansion cards
2
4
Interfaces for
system terminals
2
4
Interfaces for analogue
terminals
2
2
LAN system interfaces
2
2
IP Media Gateway
integrated
integrated
Voicemail system
integrated
integrated
DECT mobile solution
integrated
integrated
Fixed Mobile Convergence (FMC)
integrated
integrated
Auto attendant
integrated
integrated
external
external
integrated
integrated
wall/19’’ rack
wall/19’’ rack
Application server
VoIP data security (supported standard protocols): SRTP, TLS, AES, HTTPS
Mounting options
10
470
6+1
–
4
3
integrated
integrated
integrated
integrated
integrated
integrated or
external
integrated
19’’ rack
11
Maximum Configuration
Aastra 400
415
430
Aastra IP terminals
12
50
SIP phones
10
50
Digital Aastra system terminals
(1 for each interface)
10
20
Analogue terminals FXS
10
18
Aastra DECT handsets
10
50
10/5
20/10
GSM subscribers
20
100
WLAN terminals
10
50
SIP-Trunk simultaneous channels
16
32
ISDN trunk interfaces
BRI (2B channels)
4
8
ISDN trunk interfaces
PRI (30B channels)
2
4
Analogue trunk interfaces FXO
4
8
DECT radio cells 4/8 channels
12
470
AIN with 470
Master
400
600
400
400
400
600
116
600
400
600
224/112
255/255
255
255
400
400
240
240
56
64
14
32
56*
64*
* available as from release 2.0
13
Aastra 400 Benefits and Options
 Future-oriented, VoIP based communication server
 Suitable for all business types due to its high adaptability
 Modular architecture with step-by-step-expansion
 Optimum deployment and a business-oriented terminal range (IP
and digital) with intuitive user interface
 Powerful, IP-based softphone for PC telephony
 Wide range of convenient, team and presence-management func­
tions to improve your activities
 UCC solution, including CTI, video conference, chat and desktopsharing, with Aastra 470 without the need for an external PC
 Link to external directories/contact databases e. g. Microsoft Ex­
change, Microsoft Outlook, telephone book CD
 CTI functions: name selection, clip display, Microsoft Outlook
calendar notification on system terminals
 Fully integrated cordless phones (DECT and SIP-DECT) for ac­
cessibility and mobility everywhere in the company
 Integration of external terminals e. g. GSM / UMTS mobile phones
as external users (FMC)
 Aastra Mobile Client (AMC) offers menu-driven operation of system
functions for integrated mobile phones
 Integration of SIP-capable WLAN (wireless LAN) mobile phones
 One Number functionality for users with multiple terminals
 Easy accessibility control through personal profiles for call routing
 Integrated SIP protocol for connecting to public networks via
service poviders as well as for connecting SIP terminals and SIPbased applications
14
 Flexible integration of a wide range of third-party applications via
standardised interfaces (SIP, XML, TAPI, Corba)
 Integrated voicemail in the basic features of each system
 Integrated automatic call switching (auto attendant)
 Alarm solution e. g. in a factory or manufacturing environment
 Integration with building management via standard KNX protocol
 Transparent networking for up to 40 systems or sites
 Integrated remote maintenance/remote alarm system
15
Standard Functions of the Aastra 400
Basic Functions
• Emergency call
• Name dialling
• Number and caller's name display
• Direct Dialling In
• Programmable keys for number functions
and team members
• Suppression of the call number
• Display of calls on hold
Extended
Functions
• Enquiry call, brokering, switching,
conference
• Call forwarding (predefined, arbitrary)
• Callback if user busy/free
• User groups
• Team switching
• Presence display
• Free seating/Hot desking
• Day, night and weekend service
Presence and One • Presence management
Number
• One
Number per user with up to 16
terminals
• Presence display, with MS Exchange
calendar integration
Exchange
• Operator console and PC operator
• Enhanced call distribution
• Group functionality
Mobility and
Security
• Personal user profiles and call routing
• User authorisations management
• Integrated DECT, SIP-DECT and WLAN
mobility solution
• DECT language encryption
• FMC with Aastra Mobile Client
• User authorisation management
Applications
• Integrated voicemail system with automated
attendant functions
• Comprehensive CTI function
• Automatic Call Distribution (ACD), call
charging, call logging
• TAPI interfaces for integrating third-party
applications
• Hotel interface, check-in/check-out
16
Networking
• Transparent networking using VoIP (AIN)
• SIP networking
• QSIG networking via dedicated lines or IP
data network
• Signalling via SIP, QSIG, PSTN or analogue
lines
• Virtual networking via ISDN (DSS1)
• Least Cost Routing
• Flexible and homogeneous numbering plan
Quality of Service
(QoS)
• Diffserv, 802.1Q/P: VLAN tagging and QoS
• PSTN overflow by interruptions or bottlenecks in the IP network
Information and
Management
System
• Integrated web-based administration
• Incoming/outgoing call logging
• SNMP signalling
• Remote maintenance (configuration, monitoring, alarming, loading new system
software)
A Powerful System
The Aastra 400 opens the full performance spectrum of modern
business communication: call diversion, team switching, user groups
and manager/secretary functions facilitate team work.
Practical additional functions like Least Cost Routing (LCR) or call
cost recording (for caller-oriented billing of calls made on personal
or third-party telephone terminals) facilitate cost management and
create more transparency. Call-barring or access-restriction functions
are also available as additional cost-saving tools.
17
Applications
Computer Telephony Integration (CTI)
Today, the requirements regarding the integration capability of
a communication system are as diverse as they are numerous. In
a networked system, the entire information flow and with it the
productivity within a company can be greatly improved.
Aastra develops and markets powerful CTI applications and provides
certified as well as tried and tested software applications, through a
partner programme.
For both simple and demanding applications in CTI certification
guarantees uncomplicated and secure commissioning. This means
quicker access, high efficiency and guaranteed reliability.
Open standards and innovation facilitate communication and offer
direct access to a wider range of telephony functions from any
work­station. This enhances the performance and reliability of CTI
applications, regardless of whether the customer opts for a serverbased solution or a client PC-based installation variant.
The Aastra 400 intelligently supports call centre solutions. Typical
functions such as logging on or call wrap up are integrated into
the system and are easy to use by extension users and agents. The
emergency routing integrated within the system increases the
availability of the overall solution even more.
18
Example: Aastra OfficeSuite
Aastra OfficeSuite is the ideal tool for all environments in which
telephony plays a key role. It is perfectly suited to secretaries, recep­
tionists or employees who handle a large number of calls every­day.
Aastra OfficeSuite gives an overview of operations and supports
efficient processing and control of all calls as well as information via
the PC.
Uncluttered User Interfaces
The user interface is so clearly structured that even users with no
­prior knowledge find it easy to use and a tool that becomes i­­­ n­­va­lu­able.
19
Overview of the Main Application Windows:
C
all Manager:
• The main control element for making, answering and ending calls
• Defining the presence status
• Direct access to the redial list, call diversion, logbook and phone
book
 Presence Indicator:
• The current phone and presence status of other users are instantly
displayed using a colour-coded icon
• Synchronisation with Microsoft Exchange Server is available as an
option, which means that the presence status and/or presence
profile are matched in real time with Microsoft Outlook
 Phone Book:
• Stores all the available address books and personal contacts
• User-friendly search and sort functions locating users quickly
• The optional integration with Microsoft Exchange allows you to
transfer all the contact data directly from Outlook to the phone
book
 Logbook
• Lists all incoming calls at a glance
• Text messages, voice and fax messages
• A notepad for making your own entries
All it takes is a single click to activate the presence profile you want,
complete with individual telephony settings (presence status,
call forwarding, notifications, alarm and ring tones) for meetings,
business or holiday trips.
20
The Aastra OfficeSuite has Lots More to Offer:
 Calls can be taken and ended via freely configurable key com­
binations on the computer
 Calls can be directly initiated from an application e. g. web page or
text document
21
Fixed Mobile Convergence (FMC)
FMC is opening up new opportunities to meet the growing
communication needs of companies, especially in terms of
mobility. New features such as the integration of GSM, UMTS and
WLAN mobile terminals in the internal communication network,
and innovative features like Aastra One Number highlight the
benefits of FMC.
Guaranteed communication is also essential away from the office, i.e.
on business trips or during customer visits. Aastra has this scenario
covered too. Besides the integration of mobile phones into the
communication network, Aastra softphones also provide mobile
communications. Therefore no one has to do without their telephony
functionality – everything is available in the usual way.
The use of mobile phones with dual mode (GSM, WLAN) has proved
particularly user-friendly and cost-efficient. It means that phone calls
are possible on the radio network, in WLAN areas in hotels, airport
lounges and other public locations. The advantage of this is that
purely IP-based calls are free and connections to the public telephone
network are usually much cheaper than via mobile phones, with
immense benefits particularly when making international calls.
22
Company Mobility
With fully integrated solutions from Aastra, mobile phones can be
incorporated into an existing communication system.
Even outside the company premises, the communication system
features (conference call, call brokering and call transfer, etc.) are
available to users.
One Number
The One Number solution from Aastra allows several terminals (e. g.
fixed, DECT, and mobile phones), registered with the Aastra 400
communication system, to use one number for all calls.
No matter which handset the user has they are always contactable
by colleagues and customers via the same number. Changes to the
phone book and call list are immediately updated on all the handsets.
Aastra Mobile Client (AMC)
AMC makes integrating a GSM mobile phone even easier.
The specially designed, user-friendly interface gives quick access to
the Aastra 400 features and functions. Answering incoming calls, ring
backs and teleconferencing can be controlled with ease at any time
using AMC. With the personal availability profile, users can determine
which handset they wish to be reached on and switch simply via the
AMC menu.
The functions are activated directly on the mobile phone and fully
integrated using the software. This option is available on selected
GSM phones and smartphones.
23
Unified & Collaborative Communications (UCC)
Today, UCC is the measure of all things in terms of modern
communication. At Aastra, UCC means that various media, such
as e-mail, fax, video and telephony are deployed together as a
solution package.
The Benefits of Aastra 400 UCC Solution
 Efficiency Enhancements
• The same operating solution for different communication
tools such as phone, video conference, chat. This not only saves
processing time, but also facilitates day-to-day work
• Need-oriented communication: some communication tools are
more suitable than others, depending on whether the response
required is immediate or not. E-mail is ideal for time-delayed
communication. The same applies to chats, but here an earlier
reply is expected. Video telephony, on the other hand, is real-time
communication
• Better accessibility inside and outside the office, by integrating
mobility solutions into the UCC application
• The Aastra 400 presence-management functions intelligently
combine an employees presence status with his telephone status.
This way, it can be seen at a glance whether to call the employee
now or to wait until later. They also enable a caller to decide
whether another communication tool is more suitable
• The Aastra UCC solution, with its customer-oriented functions,
considerably enhances and facilitates business communication
 Improved Costs
• Using a common infrastructure saves the cost of maintaining and
running two separate networks
• In many cases, video conferences and desktop-sharing can be
used instead of expensive business trips. A further advantage is
that video conferences require less planning than, for instance,
travel by air or by train and can be organised at short notice
• A special feature of the Aastra 470 is that UCC can easily be made
available: via an optional application map with software already
installed. This removes the need for complicated integration of a
separate application server into the company’s IT network
24
Telephony Web Portal
The Aastra 400 offers with the Telephony Web Portal (TWP) a UCC
application which contains a wide range of multimedia services.
Apart from call functions, e-mail, SMS and chat can also be used.
Video-conference and desktop-sharing functions are available too.
The solution offers a wide range of team work options, including
presence indicator and abbreviated dialling. The application has a
modular structure and allows individual solutions to be put together.
Installation and administration costs are clearly minimised due to a
centralised and web-based architecture.
The Advantages:
 All functions are available through the web technology including
call control, terminal feature settings, call pop-ups and phone
book integration
 Integration into the company’s existing information system in­clu­
ding databases, XML, web server and specialised applications
 Very easy to use on different systems (Windows or Linux PC, Mac,
PDA, mobile phone, tablet PC, etc.), due to browser technology
 Multi-company deployment with separate domains, users and
phone books
25
 Extensive application offerings including click to call, pop-up,
conferences, video, chat and statistics
 Centralised, easy management and maintenance, even with the
workstation PCs off
TWP Caller
TWP Caller is a CTI module which facilitates PC-based telephony
management and interaction with colleagues and between team
members.
TWP Caller enables:
 Application-wide dial aid – click to call, drag & drop or copy/call,
normalise call numbers with the clean-up function
 Incoming and outgoing call management including e-mail no­ti­fi­
cation about missed calls
 Call log – contact search in various, integrated external data sources
 Presence information
TWP Alerter: Call ID (pop-up) Window and
Process Integrated Communication
TWP Alerter is an expanded-system-integration module which
opens a pop-up window during incoming and outgoing calls. This
enables:
 Call identification, including search function in all TWP compatible
directories
 Adjustable pop-up map (HTML/PHP) with contact picture linked to
contact information
 Contact related functions: Add note, send e-mail or SMS, chat, etc.
 Semi-automatic integration of CRM/ERP applications in order to
open contact details
26
TWP AudioShare: Queues and Conference with Several
Participants
TWP AudioShare is a system module for two expanded audio functions:
Simple Queue:
 Calls are taken or answered manually from the queue
 Callers are identified and customer fields displayed on the queue
Audio Conferences:
 Set up adhoc conferences from TWP Caller
 Add internal or external subscribers from contacts in TWP com­pa­tible
directories
 Manage conferences with up to ten participants i. e. mute, exclude
participants
TWP Rules: Extended Call Routing
TWP Rules is a system module for the individual control of call
routing and enables the user to:
 Define individual rules for expanded call routing
 Route incoming calls to predefined destinations manually or based
on presence status (TWP or calendar)
 Complete rules with filters – time-based control, “white and black
lists” based on call number, name or contact lists
 Play back personal greeting messages before diverting calls
27
TWP VideoShare: Multimedia Conference with Several
Participants
TWP VideoShare is a module for setting up video connections and
conferences. It is used to:
 Set up adhoc multimedia conferences with up to ten participants,
from TWP Caller
 The conference initiator can add participants from his TWP contacts
 The TWP user can enable and disable media (audio, video,
­desktop release, common desktop, remote access) individually.
The conference initiator retains control muting, excluding
participants
TWP Recorder: Recording Conversations
TWP Recorder is a system module with the following functions:
 Manual or automatic recording based on predefined rules
 Access to recording via a web interface or by calling back on any
telephone
 Supervisor access to groups or user recordings
 Transmission of recordings by e-mail – streaming or as attachment
28
TWP Mail: A Simple Voicemail Solution
TWP Mail is a system module with its own voicemail solution. It
enables the user to:
 Record personal greeting messages
 Display voicemail messages
 Listen to voicemails on his own terminals
 Receive e-mail notifications
 Listen to and manage personal voicemail messages through a
personal TWP Caller window
 Synchronise the playback status
 Listen to voicemails on the PC or by calling back on any telephone
TWP @Messaging: A Simple Voicemail Solution and Expanded
Call Routing
TWP @Messaging is an independent application which enables
the TWP user to manage his voicemail and perform expanded call
routing.
TWP Stats: Personal Call and Group Statistics
TWP Stats is a TWP Caller system module that gives the user access to
call statistics via a web interface:
 Daily, monthly, and yearly statistics
 Filtering according to correspondent type, incoming and outgoing
calls both internally and externally
 Exporting statistics as csv data
TWP Toolkit
TWP Toolkit is a standard toolbox used to integrate TWP into external
applications. It is used to set up click-to-call functions on web pages
up to the dedicated web/telephony applications.
29
Communication Cost Management
How to Control Your Company’s Communication Costs?
 Choose Network Access:
• Limit access according to employee categories
• Block international and national call numbers
• Limit access for specific numbers: create a list of barred numbers
or area codes
• Limit access for specific times for example outside office hours
 Make Users Aware of Communication Costs and Duration:
• The terminals can measure the charge information about a call
• The terminals display the duration and costs during or at the end
of the call
• L east Cost Routing (LCR) – choose the least cost network provider
according to place and time
 Lock Function:
• The phone can be locked with a personal PIN code
 Cost Centres:
• The user can assign the call costs to a cost centre by entering a
specific code
• This function is particularly suitable for those companies working
for third-party companies or wishing to calculate costs for indi­
vidual customers
30
Networking: The Same Performance,
No Matter what the Location
Networked Aastra 400 systems provide employees with convenient
functionality: enquiry call, call switching or callback which all work
perfectly, even if the users are not in the same building.
It is also possible to set up user groups with users from different
locations and to connect the phones directly to the Aastra 400 system
via the existing IP based Intranet. This way even smaller company
locations and homeworkers can benefit from cost effective functions.
Headquarters
pstn
Office IP
Aastra 5380ip
lan
lan
DECT HANDSET
Aastra 5380
Home Office
Branch Office
IP
lan
vpn
pstn
FAX (T.38)
IP Trunk
SIP
Aastra 5370IP
lan
SIP/WLAN
SIP Phone
Mobile Worker
lan
WLAN Phone
Dual Mode
SIP/WLAN
Dual Mode
31
Terminals
The Aastra 5300/5300ip Series:
Digital and IP Phones
The concept of the Aastra system handset family is based on
different functionality levels. The Aastra 5300 system handset
series are available both as IP and digital versions.
Aastra 5361/5361ip
Aastra 5370/5370ip
Aastra 5380/5380ip
32
Aastra 5361/5361ip
The convenient standard scope of the Aastra 5361/5361ip are d
­ e­
signed to optimally address the various needs of modern business
communications.
The clear display, numerous pre-programmed and easily configurable
function keys, as well as user-friendly operation via the integrated
navigation key and “Fox” key are first-rate. A single key press suffices
to list entries in the repeat dialing list or the personal telephone book.
The Aastra 5361/5361ip are easily wall-mountable therefore ideal for
use as an information telephone in a waiting room or service area.
Aastra 5370/5370ip
The Aastra 5370/5370ip, which has the highest level of functionality
in its price class, stands out because of the intuitive operator guidance
and outstanding speech quality. Integrated phone book, hands-free
operation and conference calls are just some of the features available.
With the integrated (DHSG-standard) headset connector, important
call functions, volume adjustment, take and end call, can be used
directly via the headset.
Aastra 5380/5380ip
The Aastra 5380/5380ip fit elegantly into any working environment
satisfying the highest demands placed on modern telephony and are
ideally suited to increasing communications efficiency.
Expandable with up to 3 additional key modules, each with 15 or 20
freely-configurable keys, and with a large-area alphanumeric key
module, highly efficient operation is assured.
When used together with a headset, the Aastra 5380/5380ip are also
ideal for telephony workstations. This includes switching system or
call centre environments. The phones can also be expanded with a
Bluetooth module. Combined with a wireless headset this allows you
to easily take and end calls straight from the headset.
33
Expansion Keypad Modules
Aastra M530 and M5355
Expansion Key Modules
With expansion keypad modules, numerous call numbers and/or
system functions can be freely stored on keys. Two types of expansion
keypad modules can be used for for the Aastra 5370/5370ip and
Aastra 5380/5380ip.
The expansion keypad module M530 with labelling strips comprises
of 20 freely configurable keys, each with two storage areas.
The expansion keypad module M535 with digital display and backlit
background has 15 keys, on which functions can be stored on three
levels.
Aastra 5380 Operator
34
Aastra 5380 Operator
The Aastra 5380 Operator offers call management functions needed
by both small and medium-sized enterprises.
The Aastra 5380 Operator can be intuitively deployed based on the
Aastra 5380 or the Aastra 5380ip together with the display-based
M535 expansion module.
Details and an overview of incoming calls are given on the expansion
keypad module display. Additional information, such as name (if
known), call number and time, can be called up over two sub-levels.
Once the call is taken, all caller related details are displayed on the
wide telephone display. Up to ten operator lines can be programmed.
35
Hardware Features
Wall mounting
Headset socket
Bluetooth
Display and Control Systems
Display
Backlighting
Indicator LED
Programmable hard keys
Fixed function keys
Configurable keys (Softkeys)
Alpha keyboard
Features
Call preparation
Name dialling
Open listening
Full-duplex speakerphone
Transfer
Conference
Call forwarding
Voicemail
Send/receive text messages
Access to central phone book
Entries in private telephone directory
Last number redial list
(Unanswered/answered) call list
Expansion Key Modules
M530/M535
Networks, Configuration and Management
Switched Ethernet ports
Power over Ethernet 802.3AF
Codec G729A – G711 μ-law/A-law
Diffserv, 802.1Q/P: VLAN tagging and QoS
802.1x
NAT support
SRTP, TLS
36
5361ip/5361
5370ip/5370
5380ip/5380
5380 Operator
•
•
DHSG
•
DHSG
• (optional)
•
DHSG
• (optional)
1x16 characters 5x22 characters 7x34 characters 7x34 characters
•
•
2
2
2
2
10 (LED)
12 (LED)
0
0
10
10
10
10
0
0
0
0
•
•
•
•
•
•
•
•
•
•
•
350
4
4/4
•
•
•
•
•
•
•
•
•
•
350
10
10/10
•
•
•
•
•
•
•
•
•
•
350
10
10/10
•
•
•
•
•
•
•
•
•
•
350
10
10/10
0
1
3
2
–
•
•
•
•
•
•
10/100 Mbps
•
•
•
•
•
•
10/100 Mbps
•
•
•
•
•
•
10/100 Mbps
•
•
•
•
•
•
37
SIP and the Aastra 400
SIP: A Key Technology in the Convergence of Voice and Data
In addition to the high-performance Aastra system terminals you can
also connect SIP terminals from Aastra or other manufacturers to the
communication servers.
Aastra SIP terminals, which feature an elegant design, hands-free
function, conference circuit and a headset socket, also support the
state-of-the-art XML standard.
This allows individual information services to be directly presented
on the generous display.
SIP Standard-compliant WLAN and Dual Mode (GSM/WLAN) phones,
connected to the company communication system via WLAN, can
also be used.
Using Video Telephony via the Data Network:
With modern SIP technology, cus­
to­mers see the person they are
talking to live through video ­tele­
phony, in high-resolution quality.
Aastra 6700i SIP
Phones
As a leading manufacturer, Aastra has taken up the challenges
of the market in terms of open standards. The experience gained
from decades of voice and data-oriented development efforts has
influenced the development of our mainly SIP-based products.
The Aastra 6700i-series SIP phones, with an appealing design, offer all
the features needed to communicate today.
All Aastra 6700i SIP phones are XML-browser compatible and offer
the possibility to considerably extend the features defined in the SIP.
Moreover, the customer-specific services and applications required
for business processes can be used. There are almost unlimited
possibilities to customise the phones and integrate customer-specific
applications and services into the display.
38
The operation can be optimally adapted to individual needs, since
the keypad layout can be arranged individually.
The Aastra 6750i, Aastra 6731i and Aastra 6739i phones have an
integrated switch for direct connection to the workstation PC and can
be powered via the network using Power-over-Ethernet.
Aastra M670i
Aastra M675i
Aastra 6730i
Aastra 6753i
Aastra 6731i
Aastra 6755i
Aastra 6757i
Aastra 6739i
39
6730i
Hardware Features
Wall mounting
Headset socket
Bluetooth
Display and Control Systems
Display
Backlighting
Indicator LED
Programmable hard keys
Fixed function keys
Configurable keys (Softkeys)
Features
Multi-line (number of lines)
Call preparation
Name dialling
Open listening
Full-duplex speakerphone
Transfer
Conference
Call forwarding
Voicemail
Access to central phone book
Entries in private telephone directory
Last number redial list
Call list
Expansion Key Modules
M670i
M675i
Networks, Configuration and Management
•
-
3x16
characters
1
8
10
0
6
•
•
•
•
•
•
•
•
•
200
100
200
0
0
Switched Ethernet ports
–
Power over Ethernet 802.3AF
Codec G729A – G711 μ-law/A-law
Diffserv, 802.1Q/P: VLAN tagging and QoS
802.1x
NAT support
SRTP, TLS
LLDP-MED
•
•
•
•
•
•
•
(1) DHSG headset via Y cable
(2) Multi-colour touchscreen
(3) Programmable softkeys on the display
40
6731i
6753i
6755i
6757i
6739i
•
-
•
•(1)
•
•(1)
•
•(1)
•
DHSG
•
3x16
characters
144x75
pixels
•
1
8
6 (LED)
144x128
pixels
•
1
0
8
12 (LED)
640x480
pixels (2)
1
8
10
0
3x16
characters
•
1
6 (LED)
8
0
6
•
•
•
•
•
•
•
•
•
200
100
200
9
•
•
•
•
•
•
•
•
•
200
100
200
9
•
•
•
•
•
•
•
•
•
200
100
200
9
•
•
•
•
•
•
•
•
•
200
100
200
9
•
•
•
•
•
•
•
•
•
200
100
200
0
0
3
0
3
3
3
3
3
3
10/100
Mbps
•
•
•
•
•
•
•
10/100
Mbps
•
•
•
•
•
•
•
10/100
Mbps
•
•
•
•
•
•
•
10/100
Mbps
•
•
•
•
•
•
•
10/100/
1000 Mbps
•
•
•
•
•
•
•
6 (LED)
1
0
14
55(3)
41
The Aastra 2380ip Softphone
PC Based Telephony
With its Aastra system-terminal-based functions, the Aastra 2380ip
offers full convenience, providing all the important telephone func­
tions on a PC. Operation is via mouse and keyboard inputs. To make
and receive calls, all that is required is a headset (USB, cordless,
Bluetooth) connected to the PC. All the important functions, such as
call log and telephone book, are available at the click of the mouse.
The Softphone offers all logical and possible options during a call,
including conference, forwarding and enquiry call.
42
Office 1560/1560IP PC Operator Console
Centralised Overview
Taking, making or forwarding calls is simple with the Office 1560
connection point. A PC phone is already integrated into the Office
1560IP version. The Office 1560 variant is deployed together with an
Aastra 5300 system phone or Aastra 600d DECT handset.
On the PC monitor, the user can see at a glance who is calling, who is
internally busy or absent or who has enabled the forwarding function
on his phone. When several calls are waiting, the most important one
can be chosen. If a subscriber is busy, the representative’s number
can be dialled, a text message left on the phone or an e-mail sent.
Additional calendar information is available for call forwarding,
thanks to integration into Microsoft Exchange. This absence infor­
mation supports yet more customer-friendly service.
43
DECT and SIP-DECT Base Stations
Integrated DECT Solution
The most important features available with the DECT solution:
 Number and caller’s name display
 Integration into a user group
 Access to the central telephone directory
 Access to integrated voicemail
 DECT handover for uninterrupted call handover between DECT
base stations
 Seamless integration into the One Number concept
 Twin mode: calls to the desktop telephone are automatically
diverted to the DECT terminal once it is away from the charging
bay
 All features of the system terminals
 Alarming and messaging solutions
Two DECT Base Stations are Available:
 SB4+ base stations with 4 channels
 SB8 base stations with 8 channels
SIP-DECT Base Stations
Aastra SIP-DECT, together with the Aastra 600d terminals, offer
a modern and flexible solution. This allows, among others, the
deployment of remote IP base stations.
44
Advantages of the SIP-DECT Solution
 Excellent speech quality and high data throughput
 Use of mobile voice and data communication on the same network
 Less cabling work thanks to the use of the IT infrastructure
 The same installation, equipment, operation and system-main­
tenance concept
 Create a network between sites at a moderate cost
 Expansion to existing networks
 Protection against unauthorised access including HTTPS-support,
password protection, special user accounts
Architecture of the SIP-DECT Solution
The SIP-DECT solution is based on the following components:
 Indoor base station RFP 32 IP/RFP L32 IP
 Outdoor base station RFP 34 IP/RFP L34 IP
 Hybrid base station RFP 42wlan/RFP L42wlan
 DECT terminals Aastra 610d, Aastra 620d, Aastra 630d
O
penMobilityManager (OMM) controls and manages all RFPs of
the multi-cellular DECT network. Central administration of the
DECT and WLAN radio network is through a browser interface
RFP 32 IP
RFP L32 IP
RFP 34 IP
RFP L34 IP
RFP 42wlan
RFP L42wlan
45
46
The Following Points Apply to Each Configuration:
 Each DECT terminal is configured as SIP user in the system
 Each DECT terminal is registered with OpenMobilityManager (OMM)
Open Mobility: The SIP-DECT Solution
LAN
RFP L32 IP
RFP L34 IP
OMM
Roaming between different subsidaries
8 simultaneous calls
per line
DECT handset
DECT handset
Capacity and Dimensions:
 Up to 512 handsets
 Up to 256 RFP base stations
 Up to 100 simultaneous calls per OMM
Characteristics of the RFPs
 The RFP base stations are connected directly to the LAN
and use state-of-the-art DECT technology for radio transmission
 Seamless handover is necessary to synchronise all the RFPs on the
network
 Synchronisation is over the air
47
DECT Handsets
Unrestricted and noise free mobility without loss of quality is a
key issue in modern telecommunications. The Aastra 400 series
of DECT handsets consistently meet the demands of modern
mobile voice transmission.
They feature all the services offered by desk phones plus other
functions like discreet call or hands-free operation. As soon as the
DECT phone is removed from its charging bay, the intelligent Twin
Comfort function automatically diverts calls from the desktop phone
to the cordless handset. enabling the user to take all his personal data
such as lists of answered calls and phone-book entries.
The Aastra 600d Range
The Aastra 600d range handsets are well-suited for collaboration with
the Aastra 400 system. The fully integrated mobile phones provide
all the services offered by normal desk phones. With the Aastra 600d
series of DECT terminals, users still enjoy the convenience and ease of
use offered by the popular Foxkey principle.
When combined with Aastra SIP-DECT solutions, it also offers users
the advantages of VoIP technology.*
Aastra 610d: The Basic Model with Style
The Aastra 610d manages up to 350 contacts,
each with 3 entries in the phone book.
With the illuminated, monochrome 2” display it
guarantees an optimum overview and simple
operation of the menu at all times.
48
Aastra 620d: The Convenient High-End
Telephone
The Aastra 620d is ideal for professional use.
The large thin film transistor (TFT) colour
screen ensures excellent graphic displays.
Easy navigation is aided by numerous freely
programmable keys.
Equipped with a Bluetooth interface for a cordless
headset, the Aastra 620d allows maximum freedom of
movement.
Aastra 630d: The Indestructible
Model for Special Applications
The Aastra 630d is compliant with industry
standard IP65 and can be used anywhere
outdoors or in production areas due to its
high dust and water-jet resistance.
It also meets the highest hygiene standards
and so is also ideally suited for medical envir­on­me­nts.
It offers all the convenient features of Aastra 620d such as a large TFT
display, Bluetooth and USB interface.
Its integrated man down alarm and the additional emergency button
make the 630d ideal for use in security, law enforement and for care
establishments.
*The range of functions is restricted with SIP-DECT.
49
Comfort device
Industrial device
Display Elements
Indicator LED
Display
Backlit display
Illuminated key module
Operating Controls
Navigation key
Foxkey
Configurable keys
Hotkey
Features
No-movement alarm
Man-down alarm
Call preparation
Name dialling
Suppression of call number display
Call waiting
Brokering
Call list
Last number redial
Entries in private telephone directory
Access to central phone book
Discreet call
Open listening
Hands-free operation
Conference call
Voicemail
Send/receive text messages
Private call with PIN
Phone lock
Vibra call
GAP mode
Protection class
Optional Connections
Headset
Operating Data
Standby time standard / power battery
Talk time standard / power battery
50
610d
•
620d
•
630d
•
•
LC Display
(2“, 176 x160 pixels,
monochrome)
•
•
•
TFT colour display
(2“, 176 x 220 pixels,
65,536 colours)
•
•
•
TFT colour display
(2“, 176 x 220 pixels,
65,536 colours)
•
•
•
•
•
•
3
1 (6 entries)
•
•
3
1 (6 entries)
•
IP50
•
•
•
•
•
10
10
350
•
•
•
•
•
•
•
•
•
•
•
IP50
•
•
•
•
•
•
•
10
10
350
•
•
•
•
•
•
•
•
•
•
•
IP65
•
•
•
100 h/–
12 h/–
120 hr/200 hr
12 hr/24 hr
120 hr/200 hr
12 hr/24 hr
1 (6 entries)
•
•
•
•
•
10
10
350
•
•
•
•
•
•
•
•
•
51
System Management
A modern communication system is distinguished by its
excellent adaptability. All Aastra 400 systems are planned,
­
designed, configured, expanded and monitored using the Aastra
400 Management Suite. With this, you and your customers can
rest assured that your settings are fully in keeping with stateof-the-art technology, will always function flawlessly and can be
quickly and easily maintained wherever you are.
Aastra Management Suite:
Getting the Best out of the System
The Aastra Management Suite (AMS) software package includes
several integrated system management functions. These can be used
by the installer to configure the system offline, online, directly on site
or remotely – via a SIP, ISDN or analogue trunk line.
AMS enables the configuration of systems and complex network
structures. Settings can also be carried out just as easily on several
terminals at the same time, even during operation. An additional
advantage is that individually created installation profiles can be
stored and later transferred to a different terminal.
The system software is also easy to upgrade. The software is checked
before commissioning to make sure it has the up-to-date information
needed.
Web-Based Administration for
Easy Management of Single Systems
Configuring and starting up individual systems is even easier, using
the web-based assistant integrated into the communication servers
for the Aastra 400 series. Without the training usually required,
systems can be managed quickly, securely and network access, user
and terminal devices and functions can be set up. All that is needed is
a PC with a web browser.
Easy Application Management
The Aastra 470 system offers, as an additional extra, an integrated
application server on which all applications (including CTI, UCC,
call center and PC operator console) are already installed. The entire
communication solution is provided in a box, and no additional
server needs to be integrated into the client’s IT infrastructure.
Application management is also integrated with the web-based
Aastra 470 system administration. This saves on installation,
­ma­na­gement, maintenance time and cost.
53
About Aastra
Aastra Technologies Limited (TSX: “AAH”), is a leading company at the
forefront of the enterprise communication market. Headquartered in
Concord, Ontario, Canada, Aastra develops and delivers innovative
communications products and applications for businesses. Aastra’s
operations are truly global with more than 50 million installed lines
around the world and a direct and indirect presence in more than 100
countries. Aastra is entirely dedicated to enterprise communications
and offers one of the most complete portfolios of unified communications solutions individually tailored to satisfy its customers’ requirements. These range from feature-rich call managers for small and
medium businesses and highly scalable ones for large enterprises,
integrated mobility, call centers solutions to a wide selection of terminals. With a strong focus on open standards, Aastra enables enterprises to communicate and collaborate more efficiently.
For additional information on Aastra, visit our
website at: www.aastra.com
© Aastra Telecom Schweiz AG eud-1269_en/1.01. Printed in Switzerland_02-2011.
Product availability and technical specifications subject to change without notice and may vary
in different countries. Aastra® is a trademark of Aastra. Microsoft® and Outlook® are registered
trademarks of Microsoft Corporation. Bluetooth® is a registered trademark of Bluetooth SIG.
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