Digimerge | DNR300 Series | Instruction manual | Digimerge DNR300 Series Instruction manual

Digimerge DNR300 Series Instruction manual
DNR300 Series
Network Video Surveillance Recorder
8/16
1080P View & Record CMS Mobile Apps HDMI H.264
Instruction Manual
English Version 1.0
www.digimerge.com
www.flir.com/security
Copyright © 2013 Digimerge Technologies Inc., a FLIR Company
Thank you for purchasing this product. FLIR/Digimerge is committed to providing our
customers with a high quality, reliable security solution.
This manual refers to the following models:
• DNR300 Series
For more information on this product, firmware updates, and accessory products, please
visit us at:
www.digimerge.com
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK DO NOT
REMOVE COVER. NO USER SERVICABLE PARTS INSIDE.
REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
The lightning flash with arrowhead symbol, within an equilateral
triangle, is intended to alert the user to the presence of uninsulated
"dangerous voltage" within the products ' enclosure that may be of
sufficient magnitude to constitute a risk of electric shock.
The exclamation point within an equilateral triangle is intended to
alert the user to the presence of important operating and
maintenance (servicing) instructions in the literature accompanying
the appliance.
WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT
EXPOSE THIS UNIT TO RAIN OR MOISTURE.
CAUTION: TO PREVENT ELECTRIC SHOCK, MATCH WIDE BLADE
OF THE PLUG TO THE WIDE SLOT AND FULLY INSERT.
Important Safeguards
In addition to the careful attention devoted to quality standards in the manufacturing process of
your video product, safety is a major factor in the design of every instrument. However, safety is
your responsibility too. This sheet lists important information that will help to assure your
enjoyment and proper use of the video product and accessory equipment. Please read them
carefully before operating and using your video product.
Installation
1.
2.
3.
4.
5.
6.
7.
Read and Follow Instructions - All the safety and
operating instructions should be read before the
video product is operated. Follow all operating
instructions.
Retain Instructions - The safety and operating
instructions should be retained for future reference.
Heed Warnings - Comply with all warnings on the
video product and in the operating instructions.
Polarization - Do not defeat the
safety purpose of the polarized or
grounding-type plug.
A polarized plug has two blades
with one wider than the other.
A grounding type plug has two
blades and a third grounding prong.
The wide blade or the third prong
are provided for your safety.
If the provided plug does not fit into your outlet,
consult an electrician for replacement of the
obsolete outlet.
Power Sources - This video product should be
operated only from the type of power source
indicated on the marking label. If you are not sure of
the type of power supply to your location, consult
your video dealer or local power company. For video
products intended to operate from battery power, or
other sources, refer to the operating instructions.
Overloading - Do not overload wall outlets of
extension cords as this can result in the risk of fire
or electric shock. Overloaded AC outlets, extension
cords, frayed power cords, damaged or cracked wire
insulation, and broken plugs are dangerous. They
may result in a shock or fire hazard. Periodically
examine the cord, and if its appearance indicates
damage or deteriorated insulation, have it replaced
by your service technician.
Power Cord Protection - Power supply cords should
be routed so that they are not likely to be walked on
or pinched by items placed upon or against them,
paying particular attention to cords at plugs,
convenience receptacles, and the point where they
exit from the video product.
8.
Ventilation - Slots and openings in the case are
provided for ventilation to ensure reliable operation
of the video product and to protect it from
overheating. These openings must not be blocked or
covered. The openings should never be blocked by
placing the video equipment on a bed, sofa, rug, or
other similar surface. This video product should
never be placed near or over a radiator or heat
register. This video product should not be placed in a
built-in installation such as a bookcase or rack
unless proper ventilation is provided or the video
product manufacturer’s instructions have been
followed.
9. Attachments - Do not use attachments unless
recommended by the video product manufacturer as
they may cause a hazard.
10. Camera Extension Cables – Check the rating of
your extension cable(s) to verify compliance with
your local authority regulations prior to installation.
11. Water and Moisture - Do not use this video product
near water. For example, near a bath tub, wash
bowl, kitchen sink or laundry tub, in a wet
basement, near a swimming pool and the like.
Caution: Maintain electrical safety. Powerline
operated equipment or accessories connected to
this unit should bear the UL listing mark of CSA
certification mark on the accessory itself and should
not be modified so as to defeat the safety features.
This will help avoid any potential hazard from
electrical shock or fire. If in doubt, contact qualified
service personnel.
12. Accessories - Do not place this
video equipment on an unstable
cart, stand, tripod, or table. The
video equipment may fall, causing
serious damage to the video
product. Use this video product
only with a cart, stand, tripod,
bracket, or table recommended by the
manufacturer or sold with the video product. Any
mounting of the product should follow the
manufacturer’s instructions and use a mounting
accessory recommended by the manufacturer.
i
Service
Use
13. Servicing - Do not attempt to service this video
equipment yourself as opening or removing covers
may expose you to dangerous voltage or other
hazards. Refer all servicing to qualified service
personnel.
14. Conditions Requiring Service - Unplug this video
product from the wall outlet and refer servicing to
qualified service personnel under the following
conditions:
• When the power supply cord or plug is damaged.
19. Cleaning - Unplug the video product from the wall
outlet before cleaning. Do not use liquid cleaners or
aerosol cleaners. Use a damp cloth for cleaning.
20. Product and Cart Combination - Video and cart
combination should be moved with care. Quick
stops, excessive force, and uneven surfaces may
cause the video product and car combination to
overturn.
21. Object and Liquid Entry - Never push objects for
any kind into this video product through openings as
they may touch dangerous voltage points or
“short-out” parts that could result in a fire or
electric shock. Never spill liquid of any kind on the
video product.
22. Lightning - For added protection for this video
product during a lightning storm, or when it is left
unattended and unused for long periods of time,
unplug it from the wall outlet and disconnect the
antenna or cable system. This will prevent damage
to the video product due to lightning and power line
surges.
• If liquid has been spilled or objects have fallen into
the video product.
• If the video product has been exposed to rain or
water.
• If the video product does not operate normally by
following the operating instructions. Adjust only
those controls that are covered by the operating
instructions. Improper adjustment of other controls
may result in damage and will often require
extensive work by a qualified technician to restore
the video product to its normal operation.
• If the video product has been dropped or the cabinet
has been damaged.
• When the video product exhibits a distinct change
in performance. This indicates a need for service.
15. Replacement Parts - When replacement parts are
required, have the service technician verify that the
replacements used have the same safety
characteristics as the original parts. Use of
replacements specified by the video product
manufacturer can prevent fire, electric shock or
other hazards.
16. Safety Check - Upon completion of any service or
repairs to this video product, ask the service
technician to perform safety checks recommended
by the manufacturer to determine that the video
product is in safe operating condition.
17. Wall or Ceiling Mounting - The cameras provided
with this system should be mounted to a wall or
ceiling only as instructed in this guide, using the
provided mounting brackets.
18. Heat - The product should be situated away from
heat sources such as radiators, heat registers,
stoves, or other products (including amplifiers) that
produce heat.
General Precautions
ii
General Precautions
1. All warnings and instructions in this manual should be followed.
2. Remove the plug from the outlet before cleaning. Do not use liquid aerosol detergents. Use a
water dampened cloth for cleaning.
3. Do not use this unit in humid or wet places.
4. Keep enough space around the unit for ventilation. Slots and openings in the storage cabinet
should not be blocked.
5. During lightning storms, or when the unit is not used for a long time, disconnect the power
supply, antenna, and cables to protect the unit from electrical surge.
FCC CLASS A NOTICE
NOTE
This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s
instruction manual, may cause harmful interference with radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference, in which case you will be required to correct the
interference at your own expense.
This equipment has been certified and found to comply with the limits regulated by FCC, EMC, and
LVD. Therefore, it is designated to provide reasonable protection against interference and will not
cause interference with other appliance usage.
However, it is imperative that the user follows the guidelines in this manual to avoid improper
usage which may result in damage to the unit, electrical shock and fire hazard injury.
In order to improve the feature functions and quality of this product, the specifications are subject
to change without notice from time to time.
www.digimerge.com
www.flir.com/security
iii
Features
• Easy Connection and setup with 8 integrated PoE ports and auto-discovery of IP Cameras
• Full HD 1080P recording provides the most detailed picture and reliable identification with
selectable area digital zoom
• Real-time recording: 240fps@1080p (8ch), 480fps@720p (16ch)
• Turbo recording bit rate of 160 Mbps
• Dual streaming (H.264/MJPEG) and dual core processor
• Pentaplex operation - simultaneous View, Record, Playback, Backup & Remote Monitoring
• ONVIF 2.0 conformance ensures compatibility with popular industry IP cameras
• Substream recording for bandwidth efficient remote playback
• 64 Channel CMS by FLIR included
• Fully PC / Mac compatible
• Mobile apps: iPhone, iPad, Android
• HDMI / VGA / BNC simultaneous video output
• Free DDNS service by FLIR with secure redundant servers
• RS-485 supports Pelco D & P PTZ
• Audio I/O: 1 in - 1 out, Alarm I/O
• Supports 2x SATA HDDs up to 3TB (6 TB total), 2x USB 2.0 ports
• Embedded Linux operating system, simple GUI on screen display
• 3 year warranty
*Please visit www.digimerge.com for information, firmware, and compatibility updates for mobile
viewing
iv
TABLE OF CONTENTS
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Basic Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
1. Connect the Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
2. Connect a Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
3. Connect the Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
4. Connect the Ethernet Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
5. Connect the Power Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Remote Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Mouse Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Using the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
On-Screen Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Using the Quick Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Adjusting Color Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Using the Navigation Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Using the Camera Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Using Quick Playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Using Digital Zoom in Live Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Using Real-time Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Using the Virtual Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Adjusting Camera Zoom & Focus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Setting the Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Search (Playback) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Playing Back Video from the Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Playback Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Formatting the USB Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Backing up Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Using Video Clip Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Viewing Backup Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
HDD Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
BPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
v
Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Online Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Remote Device Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Motion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Device Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Adding Cameras from the LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Editing Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Deleting Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
HDD Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Auto Maintain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Config Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
FLIR SyncroIP NVR Central Management Software . . . . . . . . . . . . . . . . . 40
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Installing FLIR SyncroIP NVR CMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Adding a NVR from the Local Area Network (LAN) . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Adding a NVR using a DDNS address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
CMS Live Viewing Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Using Alarm Rec (Event Search) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Using Playback Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Playback Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Configuring Monitoring Tasks and Projects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Configuring Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Configuring Projects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Running Tasks and Projects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Using E-Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Configuring E-Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Opening Cameras from E-Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Configuring the CMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Configuring CMS Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Changing the CMS Admin Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Adding User Accounts to the CMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Multi-Monitor Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Opening Cameras in Secondary Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Managing Secondary Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
vi
Remote Viewing on Internet Explorer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
IE Live Display Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Using Search Mode in IE (Playback) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Mobile Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
iPhone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Connecting to your NVR on an iPhone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
FLIR SyncroIP NVR Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Viewing Videos with Local File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Using Playback Mode on iPhone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Enabling Push Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Device Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
iPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Connecting to your NVR on an iPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
FLIR SyncroIP NVR HD Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Device Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Using Playback Mode on iPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Enabling Push Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Android Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Compatible Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Connecting to your NVR on an Android Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
FLIR SyncroIP NVR Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Viewing Snapshots and Videos with Local Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Using Playback Mode on Android Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Enabling Push Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Device Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Android Tablets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Connecting to your NVR on an Android Tablet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
FLIR SyncroIP NVR HD Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Using Playback Mode on Android Tablets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Enabling Push Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Device Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Appendix A: System Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Appendix B: Setting up Remote Viewing . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
What Do I Need? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
How Do I Find My IP and MAC addresses? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Finding Your External IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
How Do I Enable Port Forwarding? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Appendix C: Auto Port Forwarding Wizard . . . . . . . . . . . . . . . . . . . . . . . . . 91
vii
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Appendix D: Setting Up DDNS Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
How Do I Enable DDNS On My System? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Connecting to your system using DDNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
CMS Software or Mobile Apps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Internet Explorer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Appendix E: Remote Firmware Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Installing a Firmware Upgrade Over the LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Installing a Firmware Upgrade Over the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Appendix F: Hard Drive Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Installing a Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Removing the Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Formatting the Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Appendix G: Connecting an External Monitor . . . . . . . . . . . . . . . . . . . . . . 108
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
viii
GETTING STARTED
The system comes with the following components:
POWER ADAPTER X2
(1X FOR POE SWITCH / 1X FOR NVR)
NETWORK VIDEO RECORDER
REMOTE CONTROL
MOUSE
ETHERNET CABLE
QUICKSTART GUIDES &
SOFTWARE CD
HARD DRIVE SIZE, NUMBER OF CHANNELS, AND CAMERA CONFIGURATION MAY VARY
BY MODEL. PLEASE REFER TO YOUR PACKAGE FOR SPECIFIC CONTENT DETAILS.
CHECK YOUR PACKAGE TO CONFIRM THAT YOU HAVE RECEIVED THE COMPLETE SYSTEM,
INCLUDING ALL COMPONENTS SHOWN ABOVE.
1
BASIC SETUP
1. Connect the Cameras
a. Connect IP cameras to PoE (Power over Ethernet)
ports. OR
b. Connect IP cameras to the same LAN as the NVR. For
details on connecting IP cameras over the LAN, see
“Device Search” on page 31.
Connect IP cameras to the system
2. Connect a Monitor
a. Connect an HDMI cable (not included) from the HDMI
port on the rear panel to an HDTV or HDMI monitor. OR
b. Connect a VGA cable (not included) from the VGA port
to the VGA port on your monitor. OR
c. Connect a BNC terminated cable (not included) from
the Video OUT port to a TV or CCTV monitor.
Connect to an HDMI, VGA, or BNC monitor
3. Connect the Mouse
a. Connect the mouse (included) to the USB mouse port
on the front or rear panel.
Connect the mouse to a USB port
4. Connect the Ethernet Cable
a. Connect an Ethernet cable (not included) to the LAN
port on the rear panel of system; connect the other end
of the Ethernet cable to an empty LAN port on your
router or switch (not included).
Connect an Ethernet cable
5. Connect the Power Adapters
a. Connect the DC 12V power supply to the DC 12V port on
the rear panel of the system. Connect the power cable
to an outlet, power strip, or surge protector. This power
adapter is used to power the main unit.
b. Connect the DC 48V power supply to the DC 48V port on
the rear panel of the system. Connect the power cable
to an outlet, power strip, or surge protector. This power
adapter is used to power the integrated PoE ports.
c. Turn the power switch to the ON position.
2
ON
Connect the power adapters
FRONT PANEL
1
2
3
4
5
6
7
8
1. USB Port: Connect a USB mouse (included) or connect a USB flash drive (not included) for
data backup or firmware upgrades.
2. IR: Not supported.
3. Channel Indicators: Glow when camera is connected to the corresponding channel.
4. Playback Controls:
•
Pause/Play: In live view, press to enter playback mode. Press to play/pause playback.
•
Reverse: Press to reverse playback/pause playback.
•
Fast: Press to increase playback speed.
•
Next: Press to skip to next video.
•
Previous: Press to skip to previous video.
•
Slow: Press for slow playback.
5. Function Buttons:
• REC: Press to open manual recording controls.
• FN: Performs special functions in some menus.
• SHIFT: During text input, press to switch input types.
• ESC: In menus, press to go back / exit menus. In playback, press to return to live view.
6. Directional Buttons:
• ENTER: From live view, press once to open the System Information screen; press twice to
open the Main Menu. In menus, press to confirm menu options.
• Directional Buttons: Press to move cursor in menus. In live view, press up to change split
screen layout; press left / right to select channels when single-channel mode is selected.
7. Power Button: Press and hold to power off the system. Press to power the system back on.
8. IR Receiver: IR receiver for the remote control. Keep the IR receiver clear from obstructions. 
LED Indicators:
• POWER: Glows to indicate the system is on.
• HDD: Glows to indicate hard drive is in normal state. Turns off when there is a hard drive error.
• NET: Glows when network is in normal state. Turns off for network error.
3
Rear Panel
REAR PANEL
1
1.
2.
3.
4.
2
3
4
5
6
7
8
9
10
11
12
13
DC 48V: Port for 48V DC power supply (included) for integrated PoE ports.
PoE Ports: Camera input ports for IP cameras.
LAN: Connect an Ethernet cable to connect the system to a router or switch (not included).
MIC:
• IN: BNC port for microphone (not included) for 2-way audio.
• OUT: BNC port for audio output device (e.g. speakers; not included) for 2-way audio.
5. USB port: Connect a USB mouse or connect a USB flash drive (not included) for data backup
or firmware upgrades.
6. VIDEO OUT: Video output (BNC) to connect the system to a secondary monitor.
7. VGA: VGA port to connect the system to a VGA monitor.
8. RS232: Service only; not in use.
9. HDMI: HDMI port to connect the system to a HDMI TV/monitor.
10. ALARM IN / OUT / RS422-RS485: Alarm block to connect external alarm or motion devices
(not included).
• A/B: Connection block for an RS485 PTZ camera (not included).
11. DC 12V: Port for 12V DC power supply (included).
12. Power Switch
13. Ground
4
REMOTE CONTROL
1. Power: Press and hold to power off the
system. Press to power on.
2. Playback Controls:
•
•
Pause/Play: In live view, press to enter
playback mode. Press to play/pause playback.
Reverse: Press to reverse playback/pause
playback.
•
Fast: Press to increase playback speed.
•
Next: Press to skip to next video.
•
Previous: Press to skip to previous video.
•
Slow: Press for slow playback.
1
7
2
3
8
4
5
9
6
3. Esc: In menus, press to go back / exit menus.
In playback, press to return to live view.
4. Directional Keys:
• Enter: Press once to open the System
Information screen; press twice to open the
Main Menu. Press to confirm menu selections.
• Press  to move the menu cursor.
• Press  to change menu options.
5. Mult: Press to switch between full-screen and split-screen layouts.
6. Number Keys:
• 1~0: In live view, press to open channels in full-screen.
• In menus, press to input numbers or text input.
• Shift: Press to change input types.
7. Add: Configure remote control address.
8. Rec: Press to open manual record menu.
9. Fn: Press to perform special functions in some menus.
5
Mouse Control
The mouse is the primary control device for the system. To
connect a USB mouse:
• Connect a USB mouse to the USB port on the front or
rear panel.
1. Left-Button:
1
2
3
• In live view, click to open the Navigation Bar.
• In live view, while in a split-screen display mode,
double-click an individual channel to view it in
full-screen. Double-click again to return to the
split-screen display mode.
• While navigating menus, click to open a menu option.
2. Right-Button:
• During live view, right-click anywhere on the screen to open the Quick Menu.
• Within navigating menus, right-click to exit menus.
3. Scroll-Wheel: Use to change menu options.
6
Using the System
USING THE SYSTEM
The default system password is 000000
Password
By default, the login password is enabled. The default system password is 000000.
On-Screen Display
The system shows the following for all display views:
1
2
3
1. Display Area:
• Double-click on a channel to view in full-screen; double-click again to return to split screen.
• Right-click to open the Quick Menu. See “Using the Quick Menu” on page 8.
• Left-click to open the Navigation Bar.
• Move the mouse to the top of a channel to view the Camera Toolbar.
• Click-and-drag cameras to rearrange the channel display. This does not affect the channels
each camera is connected or recording to.
2. Channel Name
3. Channel Status Icons:
•
: Channel is recording.
•
: Motion has been detected.
•
: Camera is locked (covert mode is activated).
7
Using the System
Using the Quick Menu
The Quick menu gives you access to the system’s key functions. To access the Quick Menu,
right-click the screen during live view.
The Quick Menu has the following options:
• View: Select a camera in full-screen or select a multi-channel display.
• Pan/Tilt/Zoom: Access controls for PTZ cameras (not included).
• AutoFocus: If your camera has a mechanical focus lens, click to configure the zoom/focus
levels or activate auto focus. See “Adjusting Camera Zoom & Focus” on page 11.
• Color Setting: Configure color settings for IP cameras.
• Search: Search/playback recorded video. See “Search (Playback)” on page 14.
• Record: Open the Record menu to select manual recording options. See “Recording” on
page 24.
• Device Search: Open the Device Search menu to manage IP cameras.
• Alarm Output: Open the Alarm Output menu.
• Main Menu: Open the Main Menu. See “Using the Main Menu” on page 20.
Adjusting Color Settings
Use the Color Settings menu to adjust color settings for your IP cameras.
To adjust color settings:
1. Right-click on the channel you would like to configure and select Color Setting. Enter the
system password if prompted.
2. Adjust the Hue, Brightness, Contrast, and Saturation settings that the camera will use. To
enable custom Gain controls, check Gain and use the slider to configure the gain level.
8
Using the System
OR 
Use Color mode to select a preset color profile.
Configure color
settings for the
first time period
NOTE: Color settings will update once you save changes.
NOTE: To configure the Customized1~4 profiles, click Customized.
3. Click OK to save changes.
Using the Navigation Bar
The Navigation Bar gives quick access to certain functions and menus.
To open the Navigation bar:
• Left click on the screen to open the Navigation Bar. The Navigation Bar has the following
options:
Select display
layout
Collapse
Main Menu
Search Network
PTZ
Alarm
Status
View system
info
HDD
Manage
Using the Camera Toolbar
The Camera Toolbar is used to perform actions on a specific channel.
To access the Camera Toolbar:
• Move the mouse to the top of the channel display. The Camera Toolbar has the following options:
Quick Playback Real-time
backup
Digital Zoom
Device
Search
Close
9
Using the System
Using Quick Playback
Quick Playback is used to playback the last 5~60 minutes of video from the selected channel. You
can also access Quick Playback in split-screen mode, while still viewing live video from the other
channels.
To use Quick Playback:
1. Move your mouse to the top of the channel display and click
.
NOTE: By default, the NVR will begin playback from 5 minutes ago. You can increase this to up
to 60 minutes using the Realtime Play setting in Main Menu>Setting>General.
2. Right-click to exit Quick Playback.
Using Digital Zoom in Live Display
1. Move your mouse to the top of the channel display and click
to indicate digital zoom is activated.
icon will change to
to activate digital zoom. The
NOTE: You may activate digital zoom in multiple channels at the same time.
2. Click and drag inside the channel to zoom in.
• Click and drag to pan the zoom area.
• Right-click to zoom out and select a new zoom area.
• Click
to disable digital zoom. Note that the channel will remain at the same zoom level
until you right-click inside it.
Using Real-time Backup
Real-time backup allows you to save footage from the live display to a USB flash drive (not
included) or external hard drive (not included).
To use Real-time Backup:
1. Insert the USB flash drive or external hard drive into one of the USB ports on the system.
2. Move your mouse to the top of the channel display and click
The icon changes to
3. Click
.
again to end Real-time Backup. The file is saved to your USB device.
NOTE: If the system prompts you to log in, you will need to click
Backup after logging in.
10
to start Real-time Backup.
again to start Real-time
Using the System
Using the Virtual Keyboard
The Virtual Keyboard is used to input text or numeric values in certain menus.
Backspace
Enter capital letters
Confirm entry
Adjusting Camera Zoom & Focus
If your camera has a motorized lens, you can control the zoom/focus level or activate auto focus
from the NVR.
To adjust the camera’s zoom focus:
1. Double-click on the channel where the motorized lens camera is connected.
2. Right-click and then click AutoFocus. Log into the system using the admin account (default
User Name is admin and Password is 000000).
3. Adjust the zoom and focus using the following options:
• Use the sliders to adjust the Zoom WIDE or Focus NEAR settings for the camera.
TIP: Hover the mouse over the sliders and use the mouse wheel to adjust by 1% at a time.
• Click the AutoFocus button to automatically focus the camera at the current zoom level.
• Click Reset to return the camera to the default zoom and focus levels.
• Click Refresh to refresh the settings shown on the NVR if someone has used the manual lens
controls on the camera.
4. Right-click to exit and save changes.
11
Setting the Time
SETTING THE TIME
It is highly recommended to set the time on the system prior to doing any
recording.
To set the date and time:
1. In the main viewing mode, right-click and click Main Menu. Log into the system using the
admin account (default User Name is admin and Password is 000000).
2. Click Setting>General.
3. Enter the current date (MM DD YYYY) and time (HH MM SS) under System Time.
Set the date and time
Click Save
4. Click Save.
NOTE: To configure Daylight Savings Time see “General” on page 23. To configure NTP, see
“Configuring NTP” on page 26.
12
RECORDING
By default, the system is set to immediately record at startup from connected cameras. This is
called Continuous Recording. It is highly recommended to keep Continuous Recording on at all
times.
The system supports the following recording types:
• Continuous Recording: By default, all camera channels are enabled with Continuous
Recording. During Continuous Recording, the Record icon (
) appears in the channel.
• Motion Recording: Cameras can be configured to record and mark events when motion is
detected. When motion is detected, the Motion icon (
) appears in the channel.
NOTE: You must enable motion recording in the Schedule before the system will record motion
events. For details, see “Schedule” on page 24.
• Alarm Recording: Cameras can be configured to record when external alarm devices are
triggered.
13
Search (Playback)
SEARCH (PLAYBACK)
Search mode is used to navigate and playback recorded video files on the NVR.
Playing Back Video from the Hard Drive
1. From live view, right-click and then click Search. If needed, log in using the admin account
(default User Name is admin and default Password is 000000).
2. Use the calendar on the right to select the day to playback.
3. Use the drop-down menus to select the channels you would like to playback. Click the display
options (
) to playback multiple channels simultaneously.
4. Click inside the video bar to select the playback time. The system will begin playing back at
the selected time.
Select the day to playback
Select channels to playback
Click inside the bar to select a playback time
14
Search (Playback)
Playback Controls
Select playback device
Select the day to playback
Select channels to playback
Play Play backward
Stop Previous Frame
Next Frame
Slow Speed up
Select video clip start/end
Save selected clip
Select Scope of time bar
Show/hide recording types
Click inside the bar to select a playback time
15
BACKUP
Backup video files to external USB flash drive (not included) or self-powered USB external hard
drive (not included).
Formatting the USB Device
It is recommended to format your USB device before using it with the system.
To format a USB device:
Formatting the USB device will permanently erase all data.
1. Insert a USB flash drive (not included) or USB external hard drive (not included) into one of
the USB ports.
2. From live view, right-click and then select Main Menu. Login if prompted.
3. Click Backup.
4. Check the USB device you would like to format and click Erase. Click OK to confirm.
Check the USB device
Click Erase
Backing up Video
1. Insert a USB flash drive (not included) or USB external hard drive (not included) into one of
the USB ports.
2. From live view, right-click and then select Main Menu. Login if prompted.
3. Click Backup.
4. Check the USB device where you would like to save video.
16
Backup
5. Click Backup.
Check the USB device
Check the USB device
6. Configure your search options:
Select search criteria
and then click Add
• Type: Select the recording type you would like to search for or select All to search all recording
types.
• Channel: Select the channel you would like to search or select All to search all channels.
• File Format: Select DAV to save files to save files to .dav format. You can use the Player that
is automatically saved on the USB device to playback .dav files on PC (Mac not supported). Or,
select ASF for .asf format. You can playback .asf files in VLC Media Player (free download from
www.videolan.org) on PC or Mac.
• Start Time/End Time: Select the start and end time for your search.
7. Click Add. A list of files that match your search criteria appears.
8. Check files you would like to backup and then click Start. Wait for the backup to complete.
NOTE: HD video files saved on the system may take up a large amount of disk space. The size
of video files selected and the amount of free space on your USB device is shown at the bottom
of the screen.
Using Video Clip Backup
Video clip backup allows you to select a duration of video during playback mode and save it to a
USB device (not included).
To use Video Clip Backup:
1. Insert a USB flash drive (not included) or USB external hard drive (not included) into one of
the USB ports.
17
Backup
2. Start playing back video using the steps in “Playing Back Video from the Hard Drive” on
page 14.
to mark the beginning of the video clip. Click
3. Click
video clip.
4. Click
again to mark the end of the
to open the Backup menu.
During Playback, click to select start and end
of video clip
Click to open backup menu
5. Check the USB device where you would like to save the file.
6. Check the files you would like to backup.
Check the USB device
Check the files to backup
7. Click Start. Wait for the backup to complete before removing the USB flash drive.
Viewing Backup Files
To playback .dav backup video files, use the Player that is automatically installed on the USB
device when you save a backup file.
NOTE: The Player is PC compatible only. For Mac users, make sure to save backup files in .asf
format (select ASF under File Format).
You can playback .asf backup video files in VLC Media Player (free download from
www.videolan.org) on PC or Mac.
To view backup video files using the Player (PC only):
1. Insert the USB device into your computer. Open the USB device in Windows Explorer.
2. Right-click the Player.exe file and select Open as administrator. The Player opens and
begins playing all video files on the USB device in sequence.
18
Backup
3. Use the Player controls to control playback or select other files for playback.
Full-screen
Shuffle/repeat
Select
playback time
Open files
Stop/Stop
recording
Play/pause
Previous
file
Start
recording
Back one
frame
Slow
Fast
Forward one
frame
Snapshot
Next
file
NOTE: To view or change where manual recordings or snapshots are saved, right click in the
video area and select Parameter Setting.
Snapshot folder
Manual recording folder
19
Using the Main Menu
USING THE MAIN MENU
To open the Main Menu:
• Using the Remote Control: Press the Enter button twice.
• Using the Mouse: Right-click and click Main Menu.
NOTE: The system password may be required to access the Main Menu. By default the User
Name is admin and the Password is 000000.
1. SEARCH: Open Search/Playback mode. For details, see “Search (Playback)” on page 14.
2. INFO: View system information. Perform firmware upgrades.
3. SETTING: Configure general system, schedule, network, recording, display, and motion
settings. Restore system to factory defaults.
4. DEVICE SEARCH: Connect IP cameras to the NVR.
5. ADVANCED: Configure HDD, user accounts, and error functions. Configure auto-restart.
Save/restore system configuration. Access Manual Recording Menu.
6. BACKUP: Export files to USB device. For details, see “Backup” on page 16.
7. SHUTDOWN: Logout, restart, or shutdown the system.
NOTE: Checkboxes on the system are filled in with a white color when settings are enabled or
empty when disabled.
20
Using the Main Menu
Info
Log
The Info menu contains the
following sub-menus showing
system information.
HDD Info
The Log sub-menu allows you to search for
system logs.
The HDD Info sub-menu shows information
related to the hard drives installed in the
system, including capacity, status, and type.
Click View recording time to see the start and
end times of recordings saved on the hard
drives.
BPS
The BPS sub-menu shows the bitrates of
connected IP cameras.
To search for system logs:
1. Under Type, select the log type to search
for.
2. Under Start Time and End Time, select the
start and end time for your search.
3. Click Search.
4. (Optional) Click Backup to export logs to a
USB flash drive connected to the system.
Version
The Version sub-menu allows you to view
information about the current firmware. You
may also update the firmware through the
version menu.
Updating Firmware
1. Download the latest firmware update from
www.digimerge.com.
21
Using the Main Menu
2. Copy the firmware to a blank USB flash
drive.
• Channel Status: Shows the IP address,
model number, and camera status.
NOTE: Do not have any folders on the USB
flash drive—just the firmware file.
3. Connect the USB flash drive to a USB port
on the system.
4. Right-click and then select Main
Menu>Info>Version.
5. Click Start to update firmware. Wait for
the firmware upgrade to complete. Do not
remove the USB flash drive until the
upgrade process is complete or power off
the NVR during the upgrade process.
Online Users
The Online Users sub-menu shows a list of
users connected to the system using remote
devices. You may click Disconnect to
disconnect a user for up to 18 hours or click
Block to block a user from the system.
Remote Device Info
The Remote Device Info sub-menu shows
information about IP cameras connected to the
system, it contains the following tabs:
22
• Connection Log: Search for camera status
logs, including user access to cameras.
• Net Load: Shows a graph of upload and
download traffic for your system.
Using the Main Menu
Setting
The Setting menu allows you to
configure general system, schedule,
network, recording, display, and
motion settings. It also allows you to restore
the system to factory defaults.
General
• Device No.: Select the remote control ID
for the NVR.
• Device ID: Enter a custom name for the
NVR.
• HDD Full: Select Overwrite for the system
to begin overwriting the oldest recordings
when the hard drive is full or select Stop
Recording for the system to stop recording
when the hard drive is full.
• Pack Duration: Enter the desired pack
duration. The pack duration determines
the duration of video files saved to the
system.
• Realtime Play: Select the duration of
videos that will be played back in Quick
Playback mode. For example, if Realtime
Play is set to 5 minutes, Quick Playback will
start playing back video recorded from 5
minutes ago on the selected channel.
• Mouse Property: Click MouseSet, adjust
the double-click speed and click OK.
The General sub-menu allows you to configure
the time and general system settings.
The General sub-menu contains the following
options:
• System Time: Select the current date and
time and click Save to save changes.
• Date Format: Select the date format (YYYY
MM DD, MM DD YYYY, or DD MM YYYY).
• Date Separator: Select if you would like a
dot (.), dash (-), or slash (/) to separate the
date display.
• DST: Check to enable daylight savings time
adjustments. To configure the start and end
times for daylight savings, click Set. Then,
configure the Start and End as needed, and
click OK.
• Startup Wizard: Check to enable the
Startup Wizard when your system starts. It
is recommended to disable Startup Wizard
once you have configured the system.
• Navigation: Check to enable the System
Toolbar that appears when left clicking on
the screen.
• Auto Logout: Enter the amount of time the
system will wait before logging a user out
when idle.
• IPC Time Sync: The NVR will regularly sync
the internal clocks of connected IP
cameras. Enter the interval between time
syncs.
NOTE: Click OK when finished making
changes.
• Time Format: Select 24-HOUR or
12-HOUR.
• Language: Select the system language.
• Video Standard: Select NTSC (North
America) or PAL (Europe).
23
Using the Main Menu
Recording
7. (Optional) To copy settings to other
channels, click Copy, select channels to
apply settings to, and click OK.
8. Click OK to save changes.
Schedule
The Recording sub-menu allows you to
configure image quality settings for the
recording stream and sub-stream (used
during remote connection). Settings for the
recording stream are shown on the left, and
sub-stream settings are shown on the right.
To configure recording quality settings:
1. Under Channel, select the channel you
would like to configure.
2. Under Resolution, select the resolution for
the selected recording type. Settings
available depend on the model of IP
camera connected.
3. Under Frame Rate, select the frame rate
for the selected recording type on the left.
Select the frame rate for the sub-stream
on the right.
4. Under Bit Rate Type, select CBR (Constant
Bit Rate) or VBR (Variable Bit Rate) for the
selected recording type on the left and
sub-stream on the right. If you select VBR,
select the Quality from 1 (lowest) to 6
(highest).
5. Under Bit Rate (Kb/S), select the bit rate
for the selected recording type on the left
and the sub-stream on the right.
6. Under Audio/Video, check the box on the
left to enable audio recording (camera
must have microphone attached). Check
the box in the middle to enable audio
streaming to remote users. Check the box
on the far right to enable video streaming
to remote users (un-check to hide the
channel from remote users.
24
The Schedule sub-menu allows you to
configure the recording schedule for
continuous and motion recording. It also
allows you to configure holiday, pre-recording,
and redundancy settings.
NOTE: To use motion recording, motion
detection must be enabled for the channel.
For details, see “Motion” on page 28.
Configuring the Recording Schedule
1. Under Channel, select the channel you
would like to configure or select All.
2. Under Period, select the day of the week
you would like to configure, or select
Holiday or All.
3. Configure up to 6 separate schedule
periods.
• Configure the start and end time for the
time period on the left.
• Check the types of recording that will apply
to the time period on the right: Continuous,
MD (Motion Detection), Alarm, or
MD&Alarm.
• A visual representation of the current
schedule is shown below.
4. (Optional) Click Copy to copy the selected
schedule to other channels. Select the
Using the Main Menu
channels you would like to copy to and
click OK.
5. Click OK to save changes.
Network
Configuring Pre-Recording and Mirror
Recording
Pre-recording determines the amount of time
the system will record before events.
Mirroring allows the camera to record
simultaneously to a secondary mirror hard
drive and primary recording hard drive.
NOTE: Secondary hard drive must be
installed and configured to use mirror
recording function.
To configure pre-recording and mirror
recording:
1. Under Channel, select the camera you
would like to configure or select All.
2. Under PreRecord, select the duration for
pre-recording.
3. Check Mirroring to enable mirror
recording for the selected channel.
4. Click OK to save settings.
The Network sub-menu allows you to
configure network settings.
Configuring DHCP or Fixed IP Address
1. From live view, right-click and select Main
Menu. Login if prompted.
2. Click Setting>Network.
3. Check DHCP to use DHCP or un-check to
use a static IP address. If you un-check
DHCP, configure the following:
Configuring Holidays
• IP Address
Holiday settings allow you to configure a
special recording schedule on certain days.
• Subnet Mask
To configure holidays:
1. Check the checkbox next to Holidays
Setting to enable holidays.
2. Click Holidays Setting.
• Gateway
• Preferred DNS
• Alternate DNS
4. Click Save to save your changes. Restart
the system to update the IP address.
Configuring System Ports
The system uses the following ports:
• TCP Port (Client Port): Used for remote
video streaming to computers and mobile
devices. The default port number is 35000.
3. Click days in the calendar to enable them
as holidays. Selected holidays are
highlighted in blue.
4. Click OK. Click OK to save changes.
• HTTP Port: Used to enable connection to
the system’s web browser interface. The
default port number is 80.
• UDP Port: Used for special applications.
The default port number is 35001.
• RTSP Port: Used for special applications.
The default port number is 554.
25
Using the Main Menu
You must port forward the TCP (Client) Port
and HTTP Ports to enable remote access to
the system.
time.
To configure ports:
1. Configure the TCP Port (Client), HTTP
Port, UDP Port, and RTSP Port fields as
needed.
Configuring DDNS
5. Click OK. Click Save to save your changes.
NOTE: Please note that if the HTTP is port
is anything other than 80, you must enter
http:// before the camera’s IP address and
colon (:) and the HTTP port after the IP
address when connecting using an Internet
browser (e.g. if the HTTP port is 85, enter
http://192.168.x.x:85).
2. Click Save. The system will restart to
update the ports used.
Configuring NTP
The DDNS Setup window allows you to enter
your FLIR DDNS settings in the NVR. This step
is required for remote access.
Prerequisites:
• Create a DDNS account. For details,
“Appendix D: Setting Up DDNS Service” on
page 98.
• Port forward ports on your router to NVR’s
IP address (by default, ports 35000 and 80).
You can sync the system clock with an Internet
NTP time server.
To sync the system with a time server:
1. Click Network Setting.
2. Check NTP.
3. Double-click NTP to open the
configuration menu.
4. Configure the following:
• Under Server IP, enter the IP or DNS
address of the NTP server.
• Under Port, enter the NTP server port
number.
• Under Time Zone, select your time zone.
• Under Update Period, enter the interval
your system will sync the time with the
selected server.
TIP: Click Manual Update to test the server
settings entered and manually sync the system
26
• Have your DDNS account name, password,
and domain name ready.
To configure DDNS settings:
1. Click Network Setting.
2. Check DDNS.
3. Double-click DDNS.
4. Ensure Enable is checked. The box will be
white when DDNS is enabled.
5. Under Domain Name, enter the Domain
Name from the confirmation email you
received after registering for DDNS.
6. Under User ID, enter the User Name from
the confirmation email.
7. Under Password, enter the Password
from the confirmation email.
8. Click OK.
9. Click OK.
10. Click Save.
Using the Main Menu
2. Click Setting>Network.
3. Click Network Setting.
Connecting to your system
After you have port forwarded the required
port, created a DDNS account, and enabled
DDNS on your system, you must enter the
DDNS URL into Internet Explorer to access
your NVR.
The DDNS URL must include http:// , the
name of your DDNS URL, followed by a
colon, then the HTTP port of your NVR.
Click Network
Setting
4. Check Email. Double-click Email.
For example:
http://tomsmith.myddns-flir.com:80
DDNS URL
Check Email
and then
double-click
Email
HTTP Port
NOTE: If you change your HTTP port
number (port 80) to a different port, you
must enter your port number after the
DDNS address.
5. Configure the following:
Configuring Email Alerts
You can configure the system to send out email
alerts for motion detection or other events.
NOTE: To send out motion detection alerts,
you must enable the Send Email option for
motion detection on each camera. For
details, see “Configuring Motion Detection
Events” on page 28.
To configure Email Alerts:
1. From live view, right-click and select Main
Menu. Log in if prompted.
• SMTP Server: Enter the SMTP server
address.
• Port: Enter the port used by the SMTP
server.
• Anonymous: Check if your server supports
anonymous log ins. Otherwise, leave this
unchecked.
• User Name: Enter the SMTP user name.
• Password: Enter the SMTP password.
27
Using the Main Menu
• Receiver: Enter the email address that will
receive alerts.
• Sender: Enter the sender’s email address.
• Attachment: Check to include a jpg image
attachment of the camera.
• Title: Enter the subject line for email
alerts.
• Encrypt Type: Select SSL or TLS if your
server uses encryption. Select None if your
server does not use encryption.
• Event Interval: Enter the interval between
alert emails.
• Health Enable: Check to enable health
check emails. Health check emails will be
sent periodically to ensure that the system
is functioning normally.
3. Configure the IP Address, Subnet Mask,
and Gateway for the internal PoE switch.
4. Click OK. Click Save to save changes. The
system will restart.
Motion
The Motion sub-menu allows you to configure
settings for motion detection.
Configuring Motion Detection Events
Motion Detection events allow the system to
mark footage that has motion. This allows you
to quickly locate relevant footage through
Search. You can also configure system
responses to motion detection events, such as
activating the system buzzer or sending an
email alert.
To configure Motion Detection events:
• Interval: Enter the interval in minutes for
health check emails.
6. Click Test to send a test email.
7. Click OK.
8. Click Save to save settings.
Configuring Switch Settings
You can configure the networking settings for
the internal PoE switch.
NOTE: Changing this information from the
default values may disrupt the connection
to the cameras. Make sure your IP cameras
are using DHCP or IP addresses that are
compatible with your selected settings.
To configure switch settings:
1. Click Network Setting.
2. Double-click Switch Settings.
28
Using the Copy button in the
Motion menu will copy all
settings, including the Record
Channel setting. This means that
motion detection may not trigger
the correct channel to record.
1. Under Event Type, select Motion Detect.
2. Under Channel, select the channel you
would like to configure.
3. Check Enable to enable motion detection
on the selected channel.
4. Click Select next to Region to configure
which areas of the image will be enabled
for motion detection. Then, click and drag
Using the Main Menu
to enable or disable areas for motion
detection. Right-click when finished.
• Send Email: Check to enable email alerts.
You must configure email alerts before you
will be able to receive them (see
“Configuring Email Alerts” on page 27).
• Record Channel: Select the channels that
will record when motion is detected on the
selected channel.
• Buzzer: Check to enable the system
buzzer.
• Snapshot: Check to attach a .jpg image of
the camera when sending email alerts.
Click and drag to enable/disable areas for motion detection.
Enabled areas are red.
5. Under Sensitivity, select the motion
detection sensitivity between 1 (lowest)
and 6 (highest).
6. Under Anti-dither, enter the anti-dither
time. After a motion event occurs and
motion stops, if motion is detected within
the anti-dither time, the system continues
the motion event and includes the new
motion within the first event, rather than
creating a new motion event.
7. Under Delay, enter the post-recording
time.
8. To configure a schedule when motion
detection will be enabled on this channel,
click Set next to Period. Configure times
when motion detection will be enabled. For
example, you may want to disable motion
detection during business hours and
enable it outside of business hours. Click
OK when finished.
NOTE: This setting can override scheduled
motion recording. This means that motion
recording will only take place at times that
are enabled both in the Schedule menu and
here.
9. Configure the following system actions
when motion is detected:
• Show Message: Check to enable an
on-screen pop-up. On-screen pop-up
shows the channels an event occurred on
and the type of event.
10. Click Save to save changes.
Display
The Display sub-menu allows you to configure
the system’s display settings, such as the
monitor resolution.
To configure display settings:
1. Configure the following, as needed:
• Transparency: Select the menu
transparency between 128 (lowest) and
255 (highest).
• Channel Name: Click Modify and enter
names for your IP cameras. Click Save
when finished.
• Time Display: Check to enable system time
display.
• Channel Display: Check to enable camera
title display.
• Resolution: Select the correct resolution
for your monitor. The system will reboot
when you save changes.
29
Using the Main Menu
• Image Enhance: Check for the NVR to
digitally improve the video quality on the
live display. This setting does not affect
recordings.
system to factory default settings.
• Enable Sequence: Check to enable
Sequence mode. When Sequence mode is
activated, the system will cycle through
enabled views and a (arrows) icon is shown
on screen. You can click this icon to pause
Sequence mode.
To reset the system to factory default
settings:
1. Check the settings you would like to reset
to default settings.
2. Click OK.
• View 1/View 4/View 8: Check to enable
views to be shown in Sequence mode. View
1 allows you to enable/disable specific
channels in Sequence mode. Other View
options allow you to enable/disable views
based on pages. On 8-channel models for
example, View 4 #1 represents channels
1~4 and #2 represents channels 4~8.
NOTE: Available options depend on the
number of channels your NVR has.
• Dwell: Enter the Dwell time in seconds.
The Dwell time is the amount of time views
are shown on screen before changing in
Sequence mode.
• Motion Sequence Type: Select the view
type that will be viewed when motion is
detected.
2. Click Save to save changes.
Default
The Default sub-menu allows you to reset the
30
NOTE: Resetting to factory defaults does not
reset user accounts or passwords.
Using the Main Menu
Device Search
The Device Search menu allows
you to manage connections to
your IP cameras. SyncroIP cameras connected
to the PoE (Power over Ethernet) Ports will
automatically be detected by your NVR. Device
Search also allows you to search for IP
cameras connected to the LAN. Some
configuration may be required to connect IP
cameras from other manufacturers.
5. If the Status indicator is green, the camera
is connected and no further configuration
is required. Click OK to save changes.
.
6. If the Status indicator is red, click
Update the following information, as
needed.
NOTE: For a list of 3rd party IP cameras
supported, visit www.digimerge.com.
Adding Cameras from the LAN
1. Connect the camera to a router or switch
on the same network as the NVR.
2. Right-click and select Device Search. Log
in using the admin account (the default
User Name is admin and the default
Password is 000000).
3. Click IP Search. The NVR scans your LAN
for compatible IP cameras.
• Manufacturer: Select the manufacturer of
your IP camera.
• User: Enter the camera’s user name.
• Password: Enter the camera’s password.
• RTSP Port: Enter the camera’s RTSP Port.
• HTTP Port: Enter the camera’s HTTP Port.
Check IP
Search
NOTE: See the manufacturer’s user manual
for your IP camera for the default user
name, password, etc.
7. Click OK. Click OK again to save changes.
Manual Add
4. Check the camera(s) you would like to add
and click Add.
Check
cameras
Click Add
If the IP address of your IP camera does not
appear when you run IP search, ensure that
the camera is connected to the same LAN as
31
Using the Main Menu
the NVR or is connected to the PoE Ports. You
may attempt to manually connect IP cameras
using Manual Add.
To manually add a camera to the NVR:
1. Click Manual Add. Configure the following:
• IP Address: Enter the IP address of your IP
camera.
Advanced
Configure HDD, user accounts, and
error functions. Configure
auto-restart. Save/restore system
configuration. Access Recording Menu.
HDD Management
• Manufacturer: Select the manufacturer of
your IP camera.
• User: Enter the camera’s user name.
• Password: Enter the camera’s password.
• RTSP Port: Enter the camera’s RTSP Port.
• HTTP Port: Enter the camera’s HTTP Port.
NOTE: See the manufacturer’s user manual
for your IP camera for the default user
name, password, etc.
2. Click OK. Click OK again to save changes.
Editing Cameras
If the Status indicator on cameras connected to
the NVR via PoE or LAN is red or if you change
the connection details for your IP cameras, you
will need to update this information.
To edit cameras:
next to the camera you would
1. Click
like to edit.
2. Configure the connection information as
needed.
3. Click OK. Click OK again to save changes.
Deleting Cameras
• Click
next to the camera you would like
to delete.
32
HDD Management allows you to format hard
drives and manage hard drive settings. The top
right corner shows hard drive status.
• O: Normal hard drive operation.
• X: Hard drive error.
• -: Hard drive is not installed.
Formatting Hard Drives
You must format hard drives before you may
use them with the system.
ATTENTION: Formatting the HDD erases
all data on the hard disk. This step
cannot be undone. System settings will
not be erased.
To format a hard drive:
1. From Live View, right-click and select
Main Menu>Advanced>HDD
Management.
2. Under HDD No., select the hard drive you
would like to format. Information about the
hard drive appears in the lower section of
the menu.
3. Under Set to, select Format.
Using the Main Menu
4. Click Apply. Click OK to confirm. Wait for
the hard drive to format. Hard drives
become Read/Write hard drives by default
when formatted.
To configure hard drive group settings:
1. Click HDD Setting.
2. Under HDD Group select the group
number you would like to assign to each
hard drive.
Select group
number
Select HDD
Select Format Click Execute
Selecting Hard Drive Types
3. Click OK. The system will restart.
4. Return to the HDD Manage menu
(right-click>Main
Menu>Advanced>HDD Manage). Click
HDD Channel.
The system supports the following hard drive
types:
Select hard
drive group for
each channel
• Read/Write: Normal recording hard drive.
• Read only: Do not record on the hard drive.
• Mirroring: Record in parallel to Read/Write
hard drive for cameras enabled for
mirroring. This allows you to create
automatic backups of recordings.
NOTE: Mirroring must be enabled in the
schedule (for details, see “Schedule” on
page 24).
NOTE: Mirroring begins backing up data
starting when the hard drive is configured
for mirroring.
5. For each channel, select the hard drive
group you would like it to record to.
6. Click OK.
Warning
To select hard drive types:
1. Under HDD No., select the hard drive you
would like to format.
2. Under Set to, select the hard drive type.
3. Click Execute.
4. Right-click to exit the HDD Management
menu. The system will restart.
Configuring Hard Drive Group Settings
Hard drive group settings allows you to
balance recordings for your IP cameras across
multiple hard drives.
The Warning sub-menu allows you to
33
Using the Main Menu
configure actions taken when system errors
occur.
To configure system error actions:
1. Under Event Type, select one of the
following system errors to configure: No
Disk, Disk Error, Disk No Space, Net
Disconnection, IP Conflicted, or MAC
Conflicted.
2. Check Enable to enable warnings for the
selected Event Type.
3. Configure the following actions that will be
taken when errors occur:
• Show Message: Check to show pop-up
window with information related to the
error.
• Send Email: Check to enable email
message. You must configure email alerts
before you will be able to receive them.
• Buzzer: Check to enable system buzzer.
for playback to remote devices. This saves
bandwidth during remote playback.
NOTE: Enabling Substream Recording is
required to use playback mode on a
smartphone or tablet.
NOTE: Recording the Substream will
increase the amount of disk space required
for recording.
To configure manual recording:
1. Right-click in live view and select Record.
Log in if prompted.
OR
Click Main Menu>Advanced>Record.
Log in if prompted.
2. Under Record Mode, select the main
stream recording option under each
camera or under All to configure all
cameras:
4. Click Save to save changes.
• Schedule: Camera will record according to
settings configured in the schedule.
Record
• Manual: When selected, the camera will
use continuous recording.
• Stop: When selected, the camera will not
record.
3. Under Substream, configure recording
options for the Substream.
4. Click OK to save changes.
Account
The Record menu is used control manual
recording for connected cameras.
The Record menu is divided into the following
sections.
• The Record Mode section defines settings
for the main (high quality) recording
stream.
• The Substream section defines settings for
an optional lower quality recording stream.
This is useful because you can record the
Substream to the hard drive and stream it
34
The Account sub-menu allows you to configure
user accounts. Accounts are organized into
groups, and receive permission to access
system functions based on their group’s
Using the Main Menu
settings. By default, the following user groups
are configured on the system:
• admin: Accounts in the admin group are
system administrators. They have full
access to the system, may configure all
system settings, and can manage user
accounts.
• user: Accounts in the user group are
normal users. They have limited access to
system menus.
Modifying Accounts
Admin accounts may modify the user name,
password, and permissions of user accounts.
User accounts may modify their own
password.
To modify account settings:
1. Click the account in the list.
2. Click Modify User.
Adding Accounts
1. Click Add User.
Click Modify User
2. Configure the following:
• User: Enter a user name for the account.
• Memo (Optional): Enter comments for the
account.
• Password: Enter a password for the
account. Repeat password under Confirm.
3. Under User, select the account you would
like to modify.
4. Configure the account settings and
permissions as necessary and then click
Save.
To modify an account password:
1. Click Modify Password.
NOTE: User passwords must be 6
characters.
• Reusable: Check to enable multiple users
to connect using this account.
• Group: Select the group that the account
will be included in.
3. In the bottom portion of the screen, select
the permissions that will apply to the user.
By default the account will have all
permissions that are enabled for its group.
An account cannot have more permissions
than its group.
4. Click Save to save changes.
Click Modify Password
35
Using the Main Menu
2. Under User, select the account you would
like to modify.
3. Under Old Password, enter the account’s
previous password.
4. Under New Password, enter the new
password for the account. Repeat it under
Confirm.
5. Click Save.
group may not be given any permissions
that are not selected.
Enter group
name
Select
permissions
Deleting Accounts
1. Click the account in the list.
2. Click Modify User.
3. Under User, select the account you would
like to delete.
4. Click Delete then click OK to confirm.
Adding Groups
Groups allow you to easily manage
permissions for multiple user accounts. A user
account by default has all permissions
available to the group it is in, and it cannot be
given permissions the group does not have.
To add a group:
1. Click Add Group.
5. Click Save.
Deleting Groups
1. Click Modify Group.
2. Under Group, select the user group you
would like to delete.
3. Click Delete and then click OK to confirm.
Modifying Groups
1. Click Modify Group.
2. Under Group, select the user group you
would like to modify.
3. Update group settings as needed and then
click Save.
Auto Maintain
Click Add Group
2. Under Name, enter a name for the group.
3. (Optional) under Memo, enter comments
for the group.
4. Configure group permissions as needed.
Note that any user accounts added to the
The Auto-Maintain sub-menu allows you to
configure your NVR to automatically reboot
once a day or once a week. For system stability,
it is recommended to enable auto-rebooting.
The Auto-Maintain sub-menu also allows you
to set the NVR to automatically delete files that
are older than a specified number of days.
36
Using the Main Menu
To configure Auto Maintain settings:
1. Under Auto-Reboot System, select the day
of the week you would like the system to
reboot on, select Everyday to reboot the
system everyday, or select Never to
disable auto-rebooting. On the right, select
the time of day you would like the system
to reboot.
2. Under Auto-Delete Old Files, select Never
to disable auto-deleting of old recordings
or select Customized to enable
auto-deleting.
4. Click Export.
To import a saved system configuration:
1. Insert a USB flash drive with a saved
system configuration into one of the USB
ports on the system.
2. Right-click and select Main
Menu>Advanced>Config Backup.
3. Check the USB flash drive with the saved
system configuration file.
4. Click Import.
5. Click OK. The system will restart.
• If you select Customized, enter the number
of days the system will retain recordings.
NOTE: The system must have sufficient
storage space to keep recordings for the
specified duration.
3. Click OK to save changes.
Config Backup
The Config Backup sub-menu allows you to
export your system configuration to a USB
flash drive (not included) or to import a saved
configuration. You can import a saved
configuration from another NVR of the same
model and channel configuration.
To export the system configuration to a USB
flash drive:
1. Insert a USB flash drive into one of the
USB ports on the system.
2. Right-click and select Main
Menu>Advanced>Config Backup.
3. Check the USB flash drive you would like
to export to in the list.
37
Using the Main Menu
Shutdown
Use the Shutdown menu to
shutdown, restart, or log out of the
system.
To access the Shutdown menu:
1. From live view, right-click and select Main
Menu. Login if prompted.
2. Click Shutdown.
3. Select one of the following:
• Logout menu user: Log out the account
that is currently active.
• Switch user: Log out the account that is
currently active, and sign in with a new
account.
• Shutdown
• Restart system
4. Click OK to complete the selected action.
38
Using the Main Menu
39
FLIR SYNCROIP NVR CENTRAL
MANAGEMENT SOFTWARE
FLIR SyncroIP NVR CMS is a central management software that allows you to view and manage
multiple NVRs.
System Requirements
Your system must meet or exceed the system requirements below:
Description
Requirement
CPU
Core 2 Duo 3.0GHz
Operating System
Windows™ 8/7/Vista
Memory
2GB
Video
512 MB of video memory and above
Network (LAN)
10/100 BaseT Network
Network (WAN)
1 Mbps upstream
High-speed Internet service is required to remotely connect to your system.
NOTE: To connect to your system on Mac, please visit www.digimerge.com for instructions.
Prerequisites
• Port forward the Client and HTTP ports (default 80 and 35000) on the router that the NVR is
connected to.
• Create a DDNS account.
• Enable DDNS in the NVR.
40
FLIR SyncroIP NVR Central Management Software
• Enter the DDNS information into the NVR.
• NVR must have access to the Internet or Local Area Network (LAN).
Installing FLIR SyncroIP NVR CMS
Install FLIR SyncroIP NVR CMS from the CD included with your NVR or by downloading it from
www.digimerge.com. It is recommended to visit www.digimerge.com for the latest software
versions.
To start the software:
• Double-click the FLIR SyncroIP NVR CMS icon (
) on the desktop.
• Click Login.
Login
NOTE: The CMS default User Name is admin and the Password is admin.
Adding a NVR from the Local Area Network (LAN)
Once you open the software, you can add a NVR.
Prerequisites:
• Connect the NVR to a router or switch on the network.
• Install the CMS on a computer in the same LAN as the NVR.
41
To add a NVR:
1. Click Config Manager>Device Manage.
Click Config Manager
Click Device Manage
2. Click Search Device. If a Windows Firewall alert appears, click Allow.
3. Check the NVR and click Add Management.
Click Search Device
Check the NVR
Click Add Management
4. Enter the User Name (default: admin) and Password (default: 000000) for the NVR and click
OK.
Enter User Name
(default: admin)
Enter Password
(default: 000000)
5. Click OK.
6. Click Device List.
42
FLIR SyncroIP NVR Central Management Software
7. Click + next to No Group.
8. Double-click the NVR.
9. Click-and-drag the NVR to the display area to view.
Click Device List
Click +
Double-click the NVR
Click-and-drag the NVR
to the display area to view
Adding a NVR using a DDNS address
If you have NVR systems with DDNS set up, you can add them to the CMS.
Prerequisites:
• Create a DDNS account. For details, see “Appendix D: Setting Up DDNS Service” on page 98.
• Enter the DDNS information into the NVR locally.
• Port forward the Client and HTTP ports (default: ports 80 and 35000) on the router.
To add a NVR using a DDNS address:
1. Click Config Manager>Device Manage.
Click Config Manager
Click Device Manage
43
2. Click Manual Add.
Click Manual Add
3. Configure the following:
• Title: Enter a name for your NVR of your choice (e.g. home or office).
• Type: Select NVR.
• Add Type: Select Domain Name.
• Domain Name: Enter the Domain Name from the confirmation email after your registered for
DDNS, followed by .myddns-flir.com.
• Port: Enter the Client Port (default: 35000).
• User: Enter the NVR’s user name (default: admin).
• Password: Enter the NVR’s password (default: 000000).
Enter name of your choice
Select NVR
tomsmith.myddns-flir.com
Select Domain name
Enter Domain Name, followed by .myddns-flir.com
Enter TCP Port (default: 35000).
Enter User Name (default: admin).
Enter Password (default: 000000).
4.
5.
6.
7.
44
Click Add, then click OK.
Click Device List.
Click + next to No Group.
Double-click the NVR.
FLIR SyncroIP NVR Central Management Software
8. Click-and-drag the NVR to the display area to view.
Click Device List
Click +
Double-click the NVR
Click-and-drag the NVR
to the display area to view
CMS Live Viewing Overview
4
5
1
6
2
3
1. Camera Controls:
Change
display mode Snapshot
Digital Zoom
Manual Disconnect
(Click and drag) record
45
FLIR SyncroIP NVR Central Management Software
2. Live View Toolbar:
Select image Full-screen
quality
Display views
Latency/
Fluency
3. CMS Quick Menus: Click to access key CMS and NVR functions, such as Playback, event
search (Alarm Rec), E-Map, and software configuration (Config).
4. CMS Window Controls:
Lock CMS
Full Menu Maximize/
Restore
Quit
Minimize
5. Device List: Open NVR’s and IP cameras in live display.
• Click + next to NVR’s or Groups to expand.
• Click and drag NVR’s, Groups, or Cameras to the display area to open.
• Right-click NVR’s, Groups, or Cameras to view system options.
6. CMS Menus:
• PTZ Direction: Access basic PTZ controls.
• PTZ Advanced: Access advanced PTZ controls (e.g. Auto Scan, Tour, etc.).
• Tools: Contains the following menus: Begin Record Plan, NVD Control,
Health Report, Log Search, Alarm Video, Alarm Output, Color Config,
Volume.
• Config Manager: Contains the following menus: Scheme Task Config,
Record Plan Config, Alarm Config, Alarm Rec Config, E-Map Config,
DecCard Config, User Manage, Device Manage, Ext Screen Manage, User
Config.
Using Alarm Rec (Event Search)
Alarm Rec allows you to search for events saved on the NVR.
To use Alarm Rec:
1. Click Alarm Rec (
).
2. At the top of the screen, select the alarm type you would like to search.
46
3. Check Search.
Select alarm type
Check Search
Select NVR and channel
Enter start and end time
Click Search
4. Under Device, select the NVR you would like to search.
5. Under Start Time and End Time, enter the start and end times for your search.
6. Click Search. A list of relevant alarms appears below.
Using Playback Mode
You can view recorded footage from your NVR’s in the CMS software.
To use playback mode:
1. Click Playback (
).
2. Under Device, select the NVR and channel you would like to search.
Select Channel
Select NVR
Select search
parameters
Click Search
• Check Multiple channel to playback video from multiple cameras. Select camera and then
click Add. Repeat to add additional cameras.
3. Under Parameter, select the start and end time for the search.
4. Click Search.
47
FLIR SyncroIP NVR Central Management Software
5. Check video files to select and click Play to open. 
OR, click Download to download the video files to the local computer.
OR, click To AVI to convert the video files to AVI and save to your local computer.
NOTE: You must stop playback before you may download video files.
Playback Controls
Pause/play
Slow
Stop Fast
Click and drag to select
playback time. Use the
top bar to select minutes
and the bottom to select
hours
Configuring Monitoring Tasks and Projects
Tasks are used to configure the CMS to automatically cycle through different channel
arrangements. Projects are used to automatically cycle through multiple tasks.
Configuring Tasks
1. Click Config Manager>Scheme Task Config.
2. Click Monitor Task.
Click Monitor Task
3.
4.
5.
6.
Click New.
Enter a Task Name of your choice.
Under Window, select the split-screen mode you would like to show in the task.
Under Monitor Item, configure the following:
• Window: Select the display window you would like to configure.
48
FLIR SyncroIP NVR Central Management Software
• Device: Click and drag the camera from the Device List in the main CMS window to the field
to add it.
• Stream Type: Select Main Stream or Extra Stream to view the substream.
Enter Task name
Select split-screen layout
Select display window
Drag camera from
Device List
Select Main Stream
or Extra Stream
Click Add
7. Click Add. Repeat Steps 6 & 7 to configure additional screens.
8. Click OK. Click OK to save changes.
Configuring Projects
Once you have multiple tasks set up, you can configure projects to automatically cycle through
them.
To configure a project:
1. Click Config Manager>Scheme Task Config.
2. Click Monitor Project.
Click Monitor Project
3. Click New.
4. Enter a Name for the project. You may not change the name after the project is created.
49
FLIR SyncroIP NVR Central Management Software
5. Under Mode, select Tour Mode or Schedule Mode. Tour Mode will cycle through tasks on a
fixed interval. Schedule Mode will switch tasks at a pre-defined time of the day.
Enter project name
Select project type
Select task
Enter interval or start time
Click Add
6. Under Task Name, select the task you would like to add to the project.
• If you selected Tour Mode, enter the Interval Time in minutes that the task will run for before
changing to the next task.
• If you selected Schedule Mode, enter the time of day when the task will start running.
7. Click Add.
8. Repeat steps 6-7 for each additional task you would like to add to the project.
9. Click OK. Click OK to save changes.
Running Tasks and Projects
• Once you have configured tasks or projects, you may run them by clicking Task (
then selecting the task or project you would like to run.
) and
• You may also select a task or project to run when you first launch the CMS. For details, see
“Configuring CMS Options” on page 53.
Using E-Map
The E-Map feature allows you to visually map your cameras over a .jpg image.
Configuring E-Map
Use the steps below to select a .jpg image to use for the E-Map and place your cameras.
To configure the E-Map:
1. Click Config Manager>E-Map Config.
50
2. Click Picture Edit.
Click Picture Edit
3. Click Add.
Click Add
4. Click Browse. Select a .jpg image on your computer to use as the E-Map.
5. Enter a Name and Title for your E-Map of your choice.
Click Browse to
select a .jpg image
6. Click OK.
51
7. Click Pic.
Home
Click and drag
picture to the window
Click Pic
8. Click-and-drag the picture to the window to use it for the E-Map.
9. Click Device to view a list of connected NVR’s.
10. Click + next to an NVR. To place cameras, drag cameras from the list to the map.
Drag cameras to
the map
Click +
Click Device
11. Click Save.
NOTE: To delete all E-Map data, including images and camera positions, click Clear E-Map.
Opening Cameras from E-Map
Once you have configured your E-Map, you can use it to open cameras in live display.
To open cameras from E-Map:
1. Click E-Map (
).
52
2. Click on a display area in the main CMS window, then double-click on the camera to open it.
Click a display area
Double-click on a
camera to open
Configuring the CMS
You can configure settings for the CMS such as the admin password, recording directories, and
start up settings through the Config menu.
Configuring CMS Options
1. Click Config(
)>Options.
2. Configure the following:
• Verify password: Check to require passwords when logging into or closing the CMS.
• Log in all devices: Check to allow the CMS to log into all NVR’s when it opens.
• Auto start record plan: Check to have the CMS automatically start the record plan, which
allows recording to the computer hard drive when it opens. To configure the record plan, click
Config Manager>Record Plan Config.
53
FLIR SyncroIP NVR Central Management Software
• Auto Login FLIR SyncroIP NVR CMS: Check for the CMS to automatically log in the admin
account when it is opened.
• Hotkey Setup: Configure hotkeys for the CMS. Use the drop-down menu to select the command,
and then click inside the box on the right and enter the hotkey.
NOTE: Do not use F12 as a hotkey. F12 is reserved for the system debug command.
• Displayed items in the right bar: Select which right-side menu is opened when the CMS opens.
• Record Time (M): Select the length in minutes of video files recorded on your computer hard
drive. For example, if you select 15 minutes, the system will save a new video file for every 15
minutes of recording.
• Snapshot picture path: Click ... to select the default save folder for snapshots.
• Picture file name rule: Click ... to define the file name rule for snapshots.
• Recorded file path: Click ... to select the default save folder for manual recordings.
• Recorded file name rule: Click ... to select the file name rule for manual recordings.
• Downloaded file path: Click ... to select the folder for downloaded recording files.
• Download record file name rule: Click ... to define the file name rule for downloaded recording
files.
• Device free minimum space (MB): Enter the amount of minimum space in MB to maintain on
the computer hard drive. The system will stop recording when only this much space is left.
• Auto Start Project: Check for the CMS to automatically run a project when opened. Select the
project it will run under Project Name.
• Auto Start Task: Check for the CMS to automatically run a task when opened. Select the task
it will run under Task Name.
• Last Run: Check for the CMS to start the last used task or project when opened.
• Save last monitor status: Check to have the CMS restore the previously used display mode
when opened.
• Auto sync PC time to device: Check to have the NVR sync the clock with the system time on
the PC.
• Sync time becomes valid at: Select the time that the NVR will sync its clock with the PC’s
system time.
• Week: Select days that the NVR will sync its clock with the PC’s system time.
• Auto reboot device: Check to enable the NVR to reboot when the time sync occurs.
3. Click Ok to save changes. Close the CMS and restart it to update the configuration.
Changing the CMS Admin Password
You can change the admin password that is used to log into the CMS. The default password is
admin.
NOTE: The CMS will automatically populate the admin password unless you enable Verify
Password under Config>Options.
54
FLIR SyncroIP NVR Central Management Software
To change the CMS admin password:
1. When logged in as the admin account, click Config(
)>Modify Password.
2. Under Old Password, enter the old password.
3. Under New Password and Confirm Password, enter the new password.
Enter old password
Enter new password
4. Click OK.
Adding User Accounts to the CMS
You can create multiple user accounts to the CMS with varying levels of access to the system.
These user accounts are only used for access to the CMS software and are separate from the
passwords on the individual NVR systems.
NOTE: To make sure users must enter their user name and password to access the CMS, you
must make sure Verify User is checked and Auto Login is unchecked in Config>Options. For
details, see “Configuring CMS Options” on page 53.
To add a user account to the CMS:
1. Click Config Manager>User Manage.
2. Click Add.
Click Add
3. Configure the following:
• User: Enter the user name for the account.
• Password/Confirm: Enter the password for the account.
• Name/Sex/Information: (Optional) Enter descriptive details about the user account.
• Right: Check the permissions that will apply to the user account.
4. Click Save. Click OK to save changes.
55
Multi-Monitor Support
The CMS supports up to 4 monitors on a single system. The recommended system specifications
are listed below. If your system does not meet the requirements below, you may experience slow
system performance.
Minimum system recommendations to run the CMS on multiple monitors:
• Intel Core i5 or i7 processor.
• 6 GB of RAM.
• Geforce 9500GT video card, 1GB or greater.
Opening Cameras in Secondary Monitors
• To open a single channel on a secondary monitor: Open it in a window on the main screen,
then right-click on the display area, and select Output current window to extension screen.
Select the monitor you would like to send the channel to.
• To open multiple-channels on a secondary monitor: Open your desired channel view, then
right click in the display area, and select Output all windows to extension screen. Select the
monitor you would like to send them to.
Right-click and select output option to open
channels on a secondary monitor
Managing Secondary Monitors
Use Ext Monitor Config to configure settings for secondary monitors. You can select which
monitors you would like to enable. Enabled monitors start up when you open the CMS software.
You can close secondary monitors by clicking on them and then pressing ESC. However, you must
close the CMS software and restart it to re-open windows on secondary monitors.
To manage secondary monitors:
1. Click Config Manager>Ext Screen Manager.
56
2. Click Search to detect secondary monitors or Identify to display the monitor number
assigned to each secondary monitor.
Click to detect monitors
Click to show monitor
number on screen
3. Check monitors to open them when the CMS software opens or uncheck to disable.
Check monitors to have them
open when the CMS opens
4. Click OK to save changes. Restart the CMS software to open the new monitor configuration.
57
Remote Viewing on Internet Explorer
REMOTE VIEWING ON INTERNET
EXPLORER
You can also view your system remotely using Internet Explorer (version 8 or later required).
NOTE: Remote viewing is only compatible with Internet Explorer. Mozilla Firefox, Opera, Safari,
and other browsers are not supported.
Prerequisites
• The HTTP Port (default: 80) and Client Port (default: 35000) must be port forwarded to your
router.
• You must create a DDNS account, and have the DDNS settings configured in your NVR. For
details, see “Appendix D: Setting Up DDNS Service” on page 98.
• The NVR must have internet access.
To view your system using Internet Explorer:
1. Open Internet Explorer. It is recommended to select Run as Administrator when opening
Internet Explorer to ensure full functionality.
2. In the address bar, enter your system’s IP address or DDNS address followed by the HTTP
Port (default: 80). For example, http://192.168.1.1:80 or http://tomsmith.myddns-flir.com:80
NOTE: You MUST include http:// in order to access your system.
3. An attention bar appears at the top or bottom of the screen to prompt you to install ActiveX
plugins, click Install or Allow and follow the prompts to install the plugins.
4. Enter the system user name and password (by default admin / 000000).
5. Select LAN to connect using the main (high quality) stream. Select WAN to use the substream
to conserve bandwidth and for improved performance when connecting over the Internet.
6. Click Login to log in.
Enter the system User Name
and Password
58
7. Click and drag cameras to the display window to view them live.
IE Live Display Overview
NOTE: Some options are not available in WAN mode.
1
5
2
6
3
4
1. Cameras: Click and drag to the display area to view.
2. Live View Controls:
• Open All: Click to open all cameras.
59
Remote Viewing on Internet Explorer
• Local Play: Open recorded or back up video files (.dav) saved on the local computer.
• Refresh: Click this button to refresh monitor channel name.
3. Camera Controls:
Manual
Record
Digital Zoom
Snapshot Close
(Click-and-drag
to select area)
NOTE: Manual Recordings are saved to C:\RecordDownload. Snapshots are saved to
C:\PictureDownload. You must select Run as Administrator when you open Internet Explorer
to use these functions.
4. Live View Toolbar:
Select image Full-screen
quality
Fluency/
Latency
Select display view
5. PTZ Controls
6. Color Settings: Use the sliders to adjust the brightness, contrast, saturation, and hue for the
selected camera.
Using Search Mode in IE (Playback)
You can access recorded video from your NVR using the Internet Explorer client.
To access recorded video from your NVR:
1. Click Search.
2. Configure the following search options:
• Type: Select the type of recording to search for.
• Begin Time/End Time: Select the start and end for your search.
• Channel: Select the channel you would like to search or select All.
• Main Stream: Check to search for main stream recordings.
• Substream: Check to search for Substream recordings. Substream recordings are lower
quality recordings that may be saved on the system to reduce the bandwidth required for
remote playback.
3. Click Search.
4. Under Multiple-channel Playback, select the channels you would like to playback.
60
5. Click a search result and then click Playback to open or Download to save the file to your
computer hard drive.
Configure search
parameters
Select channels
for playback
Click a file and then
click Playback or
Download
Playback Controls
Select playback time
61
Play Stop Fast Forward
Pause Slow
Mobile Connectivity
MOBILE CONNECTIVITY
The DNR200 Series is compatible with iPhone, iPad and Android devices.
iPhone
FLIR SyncroIP NVR is an iPhone app that allows you to remotely view your NVR.
System Requirements
• iOS 4.3 or later.
Prerequisites
• Port 80 and 35000 (or your HTTP and Client Ports, if you have changed them) must be port
forwarded to your router.
• You must create a DDNS account, and have the DDNS settings configured in your NVR.
• The NVR must have internet access.
• You must have a DDNS address to log in remotely.
• An iTunes account.
NOTE: You will need to create an iTunes account before you can download the app. An iTunes
store account requires a valid credit card number. The app is free of charge.
Connecting to your NVR on an iPhone
1. Download FLIR SyncroIP NVR for free from the App Store.
2. Tap on the FLIR SyncroIP NVR icon (
3. Tap
) to start the app.
.
4. Tap Device Manager.
Device Manager
62
5. Tap Add>Manually Add.
Tap Add
6. Configure the following:
• Name: Enter a name for your
NVR of your choice.
• Address: Enter your DDNS
address (e.g.
tomsmith.myddns-flir.com).
• Port: Enter the Client Port
(default: 35000).
• Username: Enter the NVR’s
User Name (default: admin).
• Password: Enter the NVR’s
Password (default: 000000).
Enter a name for
your NVR
tomsmith.myddns-flir.com
Enter the DDNS
address
Enter the Client Port
Enter the user name
Enter the password
Enter the number of
channels
• Channel: Enter the number of
channels your NVR has.
7. Tap Save.
8. Tap
.
9. Tap Live Preview.
10. Tap + on one of the display areas and select the camera you would like to open in the selected
display area.
Tap + and select a camera
11. Repeat to view additional cameras.
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Mobile Connectivity
FLIR SyncroIP NVR Interface
You can use FLIR SyncroIP NVR in portrait and landscape mode.
Return to Main Menu
Double-tap to open a
channel in full-screen
Disconnect from camera
Connect to camera
Connect to all previously added
cameras
Disconnect all
PTZ
Access Favorites
Snapshot
Change Camera
Start/stop manual
record
Open image settings
Viewing Videos with Local File
If you have saved videos using FLIR SyncroIP NVR, you may open them with Local File.
NOTE: You may open screenshots using the Photos app.
To access Local File:
• From the Main Menu, tap Local File.
Return to Main Menu
Tap files to open
64
Delete all files
Mobile Connectivity
Using Playback Mode on iPhone
You can access recorded video on your NVR using your iPhone.
NOTE: You must enable Extra Stream Recording to use playback mode on mobile devices. For
details on enabling Extra Stream Recording, see “Recording” on page 24.
To use Playback Mode:
1. From the Main Menu, tap Playback.
NOTE: If Playback is not shown, tap Add, check Playback, and return to the Main Menu.
2. Tap +.
Tap +
3. Select the start and end times to playback.
4. Select a channel to playback.
Select start time
Select end time
Select channel
65
Mobile Connectivity
5. Use the on-screen controls to control playback.
Double-tap to open in
full-screen
Next frame
Fast
Play/pause
Slow
Select next video file
Select previous video file
Enabling Push Notifications
You can have the app send push notifications to the notifications area on your device when one of
your cameras detects motion. Once you have received a push notification, you can select it to open
live video from the camera that detected motion.
Push notification
NOTE: Your cameras must have motion detection activated to receive push notifications. For
details on enabling motion detection, see “Motion” on page 28.
To enable Push Notifications:
1. From the Main menu, tap Push Config.
NOTE: If Push Config is not shown, tap Add, check Push Config, and then return to the Main
Menu.
2. For the NVR you would like to configure, set the slider to ON.
Set to ON
66
Mobile Connectivity
3. Tap Motion Detect and then check each channel you would like to receive push notifications
from.
Check channels to enable
push notifications
4. Tap OK. A test notification will be sent to your device. After this, whenever the selected
cameras detect motion, you will receive a notification.
NOTE: You can see a list of notifications through the Event List menu. To show the Event List
menu, tap Add and check Event List. Return to the Main Menu and select Event List. Tap on
events to view live video from the camera.
Tap to view
live video
Device Manager
You can use Device List to manage your NVR’s.
To access Device List:
• From the Main Menu, tap Device Manager.
To edit an NVR:
1. Tap the NVR in Device Manager.
2. Edit the connection details as needed.
3. Tap Save.
To delete an NVR:
1. Swipe right on the NVR you would like to delete.
Swipe right on the NVR you would like to
delete and tap delete
2. Tap Delete. Tap OK to confirm.
67
Mobile Connectivity
iPad
FLIR SyncroIP NVR HD is an iPad app that allows you to remotely view your NVR.
System Requirements
• iOS 4.3 or later.
Prerequisites
• Port 80 and 35000 (or your HTTP and Client Ports, if you have changed them) must be port
forwarded on your router to your NVR’s IP address.
• You must create a DDNS account, and have the DDNS settings configured in your NVR.
• The NVR must have internet access.
• You must have a DDNS address to log in remotely.
NOTE: You will need to create an iTunes account before you can download the app. An iTunes
store account requires a valid credit card number. The app is free of charge.
Connecting to your NVR on an iPad
1. Install FLIR SyncroIP NVR HD for free from the App Store.
2. Tap on the FLIR SyncroIP NVR HD icon (
) to start the app.
3. Tap
then
.
4. Tap Device Manager.
5. Tap Add.
Tap Add
68
Mobile Connectivity
6. Configure the following:
Enter a name for your NVR
tomsmith.myddns-flir.com
Enter the DDNS address
Enter the Client Port
Enter the user name
Enter the password
Enter the number of channels
• Name: Enter a name for your NVR of your choice.
• Address: Enter your DDNS address (e.g. tomsmith.myddns-flir.com).
• Port: Enter the Client Port (default: 35000).
• Username: Enter the NVR’s User Name (default: admin).
• Password: Enter the NVR’s Password (default: 000000).
• Channel amount: Enter the number of channels your NVR has.
7. Tap Save.
8. Tap
.
9. In landscape mode: tap a channel and then select the camera you would like to view on the
left. 
OR 
In portrait mode: tap + on one of the display areas and select the camera you would like to
open.
Click + and then
select a camera
69
Mobile Connectivity
FLIR SyncroIP NVR HD Interface
You can use FLIR SyncroIP NVR HD in landscape or portrait mode.
Double-tap to open
in full screen
Slide to select favorites
Select different camera
Snapshot
Disconnect all
Change
Add current
view to favorites display view
Open menus
Device Manager
Device Manager allows you to manage your NVR’s.
To access Device Manager:
1. From live view, tap
then
2. Tap Device Manager.
To delete an NVR:
1. Tap the NVR to select it.
2. Tap
.
. Tap Yes to confirm.
Tap to delete
To modify an NVR:
1. Tap an NVR to select.
2. Tap the NVR again to open the edit screen.
3. Update the connection details as needed and then tap Save.
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Mobile Connectivity
Using Playback Mode on iPad
You can access recorded video on your NVR using your iPad.
NOTE: You must enable Substream Recording to use playback mode on mobile devices. For
details on enabling Substream Recording, see “Recording” on page 24.
To use Playback Mode:
then
.
1. From Live View tap
2. In Portrait Mode: Tap +, select the start time and end time for your search, and select the
camera you would like to playback.
OR
In Landscape Mode: Select the start time and end time for your search, and select the
camera you would like to playback.
Select start time
Select end time
Select camera
3. Use the playback controls.
Pause/play
Previous file
Next file
NOTE: Playback controls are only shown in portrait mode.
71
Mobile Connectivity
Enabling Push Notifications
You can have the app send push notifications to the notifications area on your device when one of
your cameras detects motion. Once you have received a push notification, you can select it to open
live video from the camera that detected motion.
Push notification
NOTE: Your cameras must have motion detection activated to receive push notifications. For
details on enabling motion detection, see “Motion” on page 28.
To enable Push Notifications:
then
.
1. From live view, tap
2. Tap Alarm Push.
3. Set the slider to ON next to the NVR you would like to configure.
Set to ON
4. Tap Motion Detect then check each channel you would like to receive push notifications from.
Check each channel you would
like to receive push notifications
from
72
Mobile Connectivity
5. Tap OK. A test notification will be sent to your device. After this, whenever the selected
cameras detect motion, you will receive a notification.
NOTE: You can see a list of notifications through the Event List menu. To show the Event List
menu, from live view, tap
then
.
Tap on an event to view live video
from the camera
Android Phones
FLIR SyncroIP NVR allows you to remotely view your NVR on Android smartphones.
A separate app is available to remotely view your NVR on Android tablets, to make better use of
the larger screen size. For details, see “Android Tablets” on page 79.
Compatible Devices
• Android OS (2.2 and above).
Prerequisites
• Port 80 and 35000 (or your HTTP and Client Ports, if you have changed them) must be port
forwarded on your router to your NVR’s IP address.
• You must create a DDNS account, and have the DDNS settings configured in your NVR.
• The NVR must have internet access.
• You must have a DDNS address to log in remotely.
Connecting to your NVR on an Android Phone
1. Download FLIR SyncroIP NVR for free from the Google Play Store.
2. Tap on the FLIR SyncroIP NVR icon (
3. Tap
) to start the app.
.
73
Mobile Connectivity
4. Tap Device Manager.
Device Manager
5. Tap Add>Manually Add.
Tap Add
6. Configure the following:
• Name: Enter a name for your
NVR of your choice.
• Address: Enter your DDNS
address (e.g.
tomsmith.myddns-flir.com).
• Port: Enter the Client Port
(default: 35000).
• Username: Enter the NVR’s
User Name (default: admin).
• Password: Enter the NVR’s
Password (default: 000000).
• Channel: Enter the number of
channels your NVR has.
7. Tap Save.
8. Tap
.
9. Tap Live Preview.
74
Enter a name for
your NVR
tomsmith.myddns-flir.com
Enter the DDNS
address
Enter the Client Port
Enter the user name
Enter the password
Enter the number of
channels
Mobile Connectivity
10. Tap + on one of the display areas and select the camera you would like to open in the selected
display area.
Tap + and select a camera
11. Repeat to view additional cameras.
FLIR SyncroIP NVR Interface
You can use FLIR SyncroIP NVR in portrait and landscape mode.
Return to Main Menu
Double-tap to open a
channel in full-screen
Disconnect from camera
Connect to camera
Connect to all previously added
cameras
Disconnect all
PTZ
Access Favorites
Snapshot
Change Camera
Start/stop manual
record
Open image settings
75
Mobile Connectivity
Viewing Snapshots and Videos with Local Files
If you have saved snapshots or videos using FLIR SyncroIP NVR, you may open them with Local
Files.
To access Local Files:
• From the Main Menu, tap Local Files.
Return to Main Menu
Delete all files
Tap files to open
Open snapshots
Open videos
Using Playback Mode on Android Phones
You can access recorded video on your NVR using your Android phone.
NOTE: You must enable Extra Stream Recording to use playback mode on mobile devices. For
details on enabling Extra Stream Recording, see “Recording” on page 24.
To use Playback Mode:
1. From the Main Menu, tap Playback.
2. If Playback is not shown, tap Add, check Playback, and return to the Main Menu.
76
Mobile Connectivity
3. Tap + and select a channel to playback.
Tap + and select a
channel to playback
4. Select the date then the start and end times to playback.
5. Use the on-screen controls to control playback.
Double-tap to open in
full-screen
Next frame
Play/pause
Select next video file
Fast
Slow
Select previous video file
Enabling Push Notifications
You can have the app send push notifications to the notifications area on your device when one of
your cameras detects motion. Once you have received a push notification, you can select it to open
77
Mobile Connectivity
live video from the camera that detected motion.
Push notification
NOTE: Appearance of notifications may differ
depending on the model of your device
NOTE: Your cameras must have motion detection activated to receive push notifications. For
details on enabling motion detection, see “Motion” on page 28.
To enable Push Notifications:
1. From the Main menu, tap Push Config.
NOTE: If Push Config is not shown, tap Add, check Push Config, and then return to the Main
Menu.
2. Tap the NVR you would like to configure.
Select the NVR
3. Tap Motion Detect and then check each channel you would like to receive push notifications
from.
Check channels to enble
push notifications
78
Mobile Connectivity
4. Tap OK. A test notification will be sent to your device. After this, whenever the selected
cameras detect motion, you will receive a notification.
NOTE: You can see a list of notifications through the Event List menu. To show the Event List
menu, tap Add and check Event List. Return to the Main Menu and select Event List. Tap on
events to view live video from the camera.
Tap to view
live video
Device Manager
You can use Device List to manage your NVR’s.
To access Device List:
• From the Main Menu, tap Device Manager.
To edit an NVR:
1. Tap the NVR in Device Manager.
2. Edit the connection details as needed.
3. Tap Save.
To delete an NVR:
1. Swipe the NVR you would like to delete to the right.
2. Tap Delete. Tap OK to confirm.
Tap Delete
Android Tablets
FLIR SyncroIP NVR HD is an app that allows you to remotely view your NVR on an Android tablet.
System Requirements
• Android 3.3 or later.
Prerequisites
• Port 80 and 35000 (or your HTTP and Client Ports, if you have changed them) must be port
forwarded on your router to your NVR’s IP address.
• You must create a DDNS account, and have the DDNS settings configured in your NVR.
• The NVR must have internet access.
• You must have a DDNS address to log in remotely.
79
Mobile Connectivity
Connecting to your NVR on an Android Tablet
1. Install FLIR SyncroIP NVR HD for free from the Google Play Store.
2. Tap on the FLIR SyncroIP NVR HD icon (
) to start the app.
3. Tap
then
.
4. Tap Device Manager.
Tap Add
5. Tap Add.
6. Configure the following:
Enter a name for your NVR
tomsmith.myddns-flir.com
Enter the DDNS address
Enter the Client Port
Enter the user name
Enter the password
Enter the number of channels
• Name: Enter a name for your NVR of your choice.
• Address: Enter your DDNS address (e.g. tomsmith.myddns-flir.com).
• Port: Enter the Client Port (default: 35000).
• Username: Enter the NVR’s User Name (default: admin).
• Password: Enter the NVR’s Password (default: 000000).
• Channel amount: Enter the number of channels your NVR has.
7. Tap Save.
8. Tap
80
.
Mobile Connectivity
9. In landscape mode, tap a channel and then select the camera you would like to view on the
left. In portrait mode, tap + on one of the display areas and select the camera you would like
to open.
Click + and then
select a camera
FLIR SyncroIP NVR HD Interface
You can use FLIR SyncroIP NVR HD in landscape or portrait mode.
Double-tap to open
in full screen
Slide to select favorites
Select different camera
Disconnect selected
channel
Snapshot
Change
Add current
view to favorites display view
Open configuration menu
81
Mobile Connectivity
Using Playback Mode on Android Tablets
You can access recorded video on your NVR using your Android tablet.
NOTE: You must enable Substream Recording to use playback mode on mobile devices. For
details on enabling Substream Recording, see “Recording” on page 24.
To use Playback Mode:
then
.
1. From Live View tap
2. In Portrait Mode: Tap +, select the start time and end time for your search, and select the
camera you would like to playback.
OR
In Landscape Mode: Select the start time and end time for your search, and select the
camera you would like to playback.
Select start time
Select end time
Select camera
3. Use the playback controls.
Pause/play
Previous file
NOTE: Playback controls are only shown in portrait mode.
82
Next file
Mobile Connectivity
Enabling Push Notifications
You can have the app send push notifications to the notifications area on your device when one of
your cameras detects motion. Once you have received a push notification, you can select it to open
live video from the camera that detected motion.
Push notification
NOTE: Appearance of notifications may differ
depending on the model of your device
NOTE: Your cameras must have motion detection activated to receive push notifications. For
details on enabling motion detection, see “Motion” on page 28.
To enable Push Notifications:
then
.
1. From live view, tap
2. Tap Alarm Push.
3. Select the NVR you would like to configure.
Select the NVR you would
like to configure
83
Mobile Connectivity
4. Tap MotionDetect then check each channel you would like to receive push notifications from.
Check each channel you would
like to receive push notifications
from
5. Tap OK. A test notification will be sent to your device. After this, whenever the selected
cameras detect motion, you will receive a notification.
NOTE: You can see a list of notifications through the Event List menu. To show the Event List
menu, from live view, tap
then
.
Tap on an event to view live
video from the camera
Device Manager
Device Manager allows you to manage your NVR’s.
To access Device Manager:
1. From live view, tap
then
2. Tap Device Manager.
To delete an NVR:
1. Tap the NVR to select it.
84
.
Mobile Connectivity
2. Tap
. Tap OK to confirm.
Tap to delete
To modify an NVR:
1. Tap an NVR to select.
2. Tap the NVR again to open the edit screen.
3. Update the connection details as needed and then tap Save.
85
Appendix A: System Specifications
APPENDIX A: SYSTEM SPECIFICATIONS
System
Main Processor
Dual-core embedded processor
Operating System
Embedded LINUX
Pentaplex Operation
Simultaneous View, Record, Playback, Backup, and Remote Monitoring
Inputs/Outputs
IP Camera Input
8 channel / 16 channel
Power over Ethernet
(PoE)
8 integrated PoE ports
Audio
1 channel input (BNC), 1 channel output (BNC)
PTZ
RS-485, supports Pelco-D and Pelco-P
USB
2 ports
Alarm Input
8 Channel
Relay Out
3 Channel
Display
Interface
1 HDMI, 1 VGA, 1 BNC
Resolution
1920×1080, 1280×1024, 1280×720, 1024×768
Display Split
1/4/8/9, 1/4/8/9/16
OSD
Camera Title, Time, Camera Lock, Motion Detection, Recording Status
Recording
Compression
H.264
Resolution
1080P (1920×1080) / 720P (1280×720)
Record Rate
240FPS @ 1080P / 480FPS @ 720P
Bit Rate
160Mbps
Record Mode
High Quality Stream/Sub-Stream Recording: Manual, Schedule, Motion Detection,
Alarm
Record Interval
1~120 min (default: 60 min), Pre-record: 1~30 sec, Post-record: 10~300 sec
86
Appendix A: System Specifications
Video Detection and Alarm
Trigger Events
Recording, PTZ, Tour, Alarm, Video Push, Email, FTP, Buzzer & Screen tips
Video Detection
Motion Detection
Playback and Backup
Sync Playback
1/4/8, 1/4/8/16
Playback Function
8 Channel / 16 Channel
Backup Mode
USB Device / Network
Configuration Backup
To USB Device
Network
Ethernet
RJ-45 port (10M/100M/1000M)
Network Function
HTTP, TCP/IP, IPv4/IPv6, UPNP, RTSP, UDP, SMTP, NTP, DHCP, DNS, IP Filter,
PPPOE, DDNS, FTP, Alarm Server, IP Search
Max. User Access
20 simultaneous users
Smart Phone
iPhone, iPad, Android
IP Cameras Supported
FLIR, Digimerge, Panasonic, Sony, Dynacolor, Samsung, AXIS, Arecont
Storage
SATA Ports
2 internal SATA ports (2HDD)
Maximum Storage
Capacity
6TB (2 x 3TB) internal
Dimensions
Weight
2.3kg / 5.1lbs
Package Dimensions
438mm x 153mm x 343mm / 17.2” x 6.0” x 13.5” (W x H x D)
Cube
Cube: 0.023 Cubic Meters / 0.81 Cubic Feet
Power
Power Supply
1x 12V DC 5A (for NVR); 1x 48V DC 1A (for PoE)
As our products are subject to continuous improvement, Digimerge Technologies Inc., a FLIR
company, and its subsidiaries reserve the right to modify product design, specifications, and
prices without notice and without incurring any obligation. E&OE
87
Appendix B: Setting up Remote Viewing
APPENDIX B: SETTING UP REMOTE
VIEWING
Setting up the Remote Viewing Feature requires several steps. Networking skills are required to
correctly configure the remote viewing functions.
What Do I Need?
• NVR System.
• A PC with the installed CMS software.
NOTE: For Mac users, please visit www.digimerge.com for instructions.
• A router (not provided with the system) and High Speed Cable or DSL Internet Connectivity
(for remote viewing outside your network).
Network Setup / Remote Access Overview
To setup remote viewing:
1. With the system powered off, connect the system to the router using an Ethernet cable.
NVR*
INTERNET
ROUTER
(Not Included)
PC
(Not Included)
2. Power the system on.
3. Press the Enter button on the remote control or front panel to find your system's IP address.
4. Enable Port Forwarding on your router for the Client (default: 35000) and HTTP Ports
(default: 80). To set up port forwarding, use the included Auto Port Forwarding Wizard
software (see “Appendix C: Auto Port Forwarding Wizard” on page 91) or refer to your router
manufacturer’s instructions.
5. Setup an account at http://ddns.myddns-flir.com. For details, see “Appendix D: Setting Up
DDNS Service” on page 98.
88
Appendix B: Setting up Remote Viewing
How Do I Find My IP and MAC addresses?
The IP and MAC address of your system are necessary for DDNS setup. DDNS allows you to view
and control your system from a remote location.
To find your IP and MAC address:
• Press Enter on the remote control or front panel.
• Left-click to open the Navigation Bar. Login if prompted. Click
screen.
to open the System Info
IP address
MAC address
Client Port
HTTP Port
Finding Your External IP Address
If you wish to find your external IP address, you can use a third-party website such as 
http://whatismyip.org
Your external IP address can also be found within your router settings. Refer to your router’s user
guide for further details.
How Do I Enable Port Forwarding?
You need to enable port forwarding on your router to allow for external communications with your
system for the following ports:
• 80 (HTTP Port)
• 35000 (Client Port)
Computers, NVRs, and other devices inside your network can only communicate directly with each
other within the internal network. Computers and systems outside your network cannot directly
communicate with these devices. When a system on the internal network needs to send or receive
information from a system outside the network (i.e. from the Internet), the information is sent to
the router.
89
Appendix B: Setting up Remote Viewing
NETWORK EXAMPLE
Router
Router
External IP
Internal IP
216.13.154.34
192.168.0.1
PC
Internal IP
192.168.0.2
NVR
Internal IP
192.168.0.3
Internet
Internal Network
When a computer on the Internet needs to send data to your internal network, it sends this data
to the external IP address of the Router. The Router then needs to decide where this data is to be
sent to. This is where setting up Port Forwarding becomes important.
Port Forwarding tells the router which device on the internal network to send the data to. When
you set up port forwarding on your Router, it takes the data from the external IP address:port
number and sends that data to an internal IP address:port number (i.e. Router External IP
216.13.154.34 to NVR Internal IP 192.168.0.3:80).
Please see resources available at http://www.digimerge.com/ for more assistance with port
forwarding.
90
Appendix C: Auto Port Forwarding Wizard
APPENDIX C: AUTO PORT FORWARDING
WIZARD
The Auto Port Forwarding Wizard is an exclusive software that easily automates router port
forwarding. Before setting up a DDNS account, it is recommended to run the Auto Port
Forwarding Wizard to port forward the required ports.
Installation
To install the Auto Port Forwarding Wizard:
1. Download the Auto Port Forwarding Wizard from www.digimerge.com and run the installer
file.
• The installation window opens.
2. Click Next to continue.
Select
installation
directory
(optional)
Click Next
3. Click the Change button to change the default installation directory (optional). Click the Next
button to continue.
4. Select the users who can see the Auto Port Forwarding shortcut (Optional). Click the Next
button to continue.
Select the users who can see the software shortcut (optional)
91
Appendix C: Auto Port Forwarding Wizard
5. Click the Next button and then click Finish to complete the software installation.
Finish button
6. Double-click the Auto Port Forwarding shortcut (
program.
) from your desktop to start the
Obtaining Your Router Model Number and Version
On most routers, the model and version number can be found underneath the router, printed on
a sticker.
Example
• WGR614 refers to the model number
• v9 refers to the version number
Configuration
You must have the following before you configure the software:
1.
2.
3.
4.
92
Your router’s model number and version number
Your router’s user name and password
Your device’s IP address
Your device’s port numbers that require port forwarding
Appendix C: Auto Port Forwarding Wizard
Initial Startup: Select Language
1. Click the Language drop-down menu and select a language (English, French, Spanish). Click
the Start button to continue.
Software update section
Download Now button
Start button
A software update includes an updated list of routers
compatible with the Auto Port forwarding Wizard.
Language drop-down menu
2. If software updates are available, click the Download Now button in the top-right corner.
• Run the update file and install the latest version of the software.
Step 1: Populate the Router Database
The Auto Port Forwarding Wizard automatically populates a list of current routers, and detects
the number of connected routers.
1. Click the Next button after the software detects your router configuration.
Click to update router database
Click to check for multiple routers
If more than one router is detected, you
may need to contact your ISP (Internet
Service Provider) to port forward.
For details on configuring multiple
routers, see “Configuring Multiple
Routers” on page 95
Step 2: Enter your Router Settings
1. Under the Router drop-down list, select the model of your router.
OR
• Click the Search button (
) to enter the name of your router model.
NOTE: Click the Auto Detect button (
most Linksys or Netgear models).
) if you have a Linksys or Netgear router (works with
93
Appendix C: Auto Port Forwarding Wizard
Search and Auto detect
button
Router drop-down list
Enable Silent Mode
Router IP
Router user name &
password
Enter ports 80 and
35000 under Ports
35000
2. Under Router IP, click the Detect Router IP button (
).
• The router’s IP populates in the blank field. Click OK to exit the prompt.
3. Under Username and Password, enter the router’s username and password.
• Optional: Under HTTP Type (default http://) and HTTP Port (default, 80), you may have to
change the values depending on your router model. Consult your router manual for details.
Enter your device’s IP
35000
4. Under IP, enter the IP address of your device.
NOTE: The IP is usually found in the information window of your NVR.
5. Under Port, enter the NVR’s HTTP Port (by default, port 80).
6. Under 2nd Port, enter the NVR’s Client Port (by default, port 35000).
7. Click Next to continue.
94
Enter port
numbers
Appendix C: Auto Port Forwarding Wizard
Step 3: Update the Router Settings
1. Click the Update Router button.
• You will see your router window open. The Auto Port Forwarding Wizard automatically
populates your router with the relevant information. This will take a few moments.
Update Router button
2. Close the update window when the update finishes.
Step 4: Test your Connection
1. Click the Test Your Connection button.
• Your system’s default browser opens and connects to your device.
NOTE: Ensure that Internet Explorer is your system’s default Internet browser.
NOTE: A window opens that prompts you to enter in your NVR’s user name and password (do
not enter your DDNS log in information).
NOTE: ActiveX warnings may appear. Accept all ActiveX installation warnings to connect to your
system.
Configuring Multiple Routers
Your network may have two or more connected routers. During the initial launch of the auto port
forwarding wizard, the program scans the network to detect the number of connected routers.
To check for multiple routers:
1. Click the Detect Multiple Routers button (
).
• A list of connected routers populates in the window.
• The "Possible 1st Router" refers to the router directly connected to your system. This is the
router that requires the port forward information.
95
Appendix C: Auto Port Forwarding Wizard
• The "Possible 2nd Router" refers to the router immediate to the internet connection. This is
the router that requires you to configure a DMZ host connection.
Scenario A: Router/Modem Combination + Router
• You may have a router/modem combination, with a second router in your network.
Scenario B: Multiple Routers
• You may have two routers in your network.
Internet
DMZ IP
Port Forward port 80 &
35000 to Router 1
Computer
Modem
Router 2
Router 1
NVR System
EXAMPLE
Enter 192.168.1.100 into the DMZ
Host IP section into Router 2
IP Address: 192.168.1.100
(Assigned by Router 2)
In both scenarios, the router that is immediate to the internet connection (Router 2 in illustration)
must act as a "bridge" to another router (Router 1 in illustration). The Auto Port Forwarding
Wizard must connect to Router 1.
A proper DMZ configuration in Router 2 allows all incoming traffic going through Router 2 to
automatically pass to Router 1. Router 2 acts as a "dummy" router and passes all the incoming
data onto Router 1. Router 1 is the router that needs the port forwarding information.
96
Appendix C: Auto Port Forwarding Wizard
Configuring a DMZ host connection
• Connect to "Router 1" on your network (referred
to as "Possible 1st Router" in the Auto Port
Forwarding Wizard). Obtain the IP address of
Router 1. Usually this can be found in the "Status"
section of your router menu. The IP should begin
with "192.168....". This IP address is your DMZ IP.
Example
DMZ stands for Demilitarized Zone. Enabling a DMZ
IP on your router enables one of the routers to pass
information onto the second router.
• Enter the IP address obtained from Router 1 into
the DMZ section of Router 2.
DMZ IP address
assigned by a
secondary router
• Once you have configured Router 2 with a DMZ
connection, run the Auto Port Forwarding Wizard
to begin auto port forwarding to Router 1.
• Consult your router’s owner’s manual for details
on configuring DMZ settings.
Locating your Router IP - The Status Page
The "Status Page" of a router normally includes the router’s
vital information such as the IP address.
EXAMPLE
The IP information is
normally under a
header called "WAN" or
"Internet Port". Each
router has different
terminology.
Router IP assigned by
the main router. Enter
this IP into the DMZ
section of the primary
router.
97
Appendix D: Setting Up DDNS Service
APPENDIX D: SETTING UP DDNS SERVICE
FLIR offers a free DDNS service for use with your NVR. A DDNS account allows you to set up a web
site address that points back to your local network. The following outlines how to set up your free
DDNS account.
To setup your free FLIR DDNS account:
1. In your browser, go to http://
ddns.myddns-flir.com and click Create
Account.
2. Complete the Account Information fields with
your personal information. Complete the
Warranty Information with your purchase
details (optional).
3. Complete the System Information fields:
Create a DDNS account
• Product License: Select your product model
from the Product License drop down menu (i.e.
DNR300).
• <Product Code> - <MAC Address>: Enter
the MAC address of your NVR. To find the MAC
address, press the Enter button on the remote
control or front panel OR left click on the screen,
enter the admin password (default: 000000), and
then click
.
• URL Request: Choose a URL for your DDNS
connection (i.e. your name, your company or
business name, or anything of your choice).
Enter personal information
4. Once the information has been entered, click Create New Account.
5. Your account information will be sent to you at the email Address you used in Step 2 .
System information
You will need this information for remote access to your system. Record your information below:
User name:
Domain name*:
Password:
98
Appendix D: Setting Up DDNS Service
How Do I Enable DDNS On My System?
Once you have registered for free DDNS service, use the information in the confirmation email to
configure DDNS settings on your system.
To enable DDNS on your system:
1. In live view, right-click and then click Main Menu. Login using the admin account if prompted
(default user name is admin and default password is 000000).
2. Click Setting>Network.
3. Click Network Setting.
Click Network Setting
4. Check DDNS.
5. Double-click DDNS.
Check DDNS then
double click DDNS
6. Configure the following:
Enter the Domain Name
Enter the User Name
Enter the Password
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Appendix D: Setting Up DDNS Service
• Ensure Enable is checked. The checkbox will be white when DDNS is enabled.
• Under Domain Name, enter the Domain Name from the confirmation email you received after
registering for DDNS.
• Under User ID, enter the User Name from the confirmation email.
• Under Password, enter the Password from the confirmation email.
7. Click OK.
8. Click Save.
NOTE: It may take between 10~15 minutes for the DDNS server to update with your new DDNS
address.
Connecting to your system using DDNS
NOTE: You must port forward ports on your router to NVR’s IP address (by default, ports 35000
and 80) to connect to your system over the Internet.
Now that you have set up your system for DDNS, use the following address formats to connect:
CMS Software or Mobile Apps
tomsmith.myddns-flir.com
DDNS address
• For details on the CMS Software, see “FLIR SyncroIP NVR Central Management Software” on
page 40.
• For details on mobile apps, see “Mobile Connectivity” on page 62.
Internet Explorer
http://
http://tomsmith.myddns-flir.com:80
DDNS address
Colon
HTTP port number
• For details, see “Remote Viewing on Internet Explorer” on page 58.
100
Appendix E: Remote Firmware Upgrade
APPENDIX E: REMOTE FIRMWARE
UPGRADE
To perform a firmware upgrade over the LAN or Internet, a Config Tool is provided on the CD or
www.digimerge.com. In an effort to continuously improve the functionality of our products,
firmware upgrades are available as a free download on www.digimerge.com, as they are released.
NOTE: The Config Tool is supported on PC only. You may also upgrade the firmware using the
NVR’s local menus (see “Updating Firmware” on page 21).
Installing a Firmware Upgrade Over the LAN
Prerequisites:
• Connect your NVR to a router or switch on your network.
• Download a firmware upgrade from www.digimerge.com, if one is available. Extract the
contents.
To perform a firmware upgrade over the LAN:
1. Download the Config Tool from www.digimerge.com.
2. Extract the contents into a folder.
3. Open the folder and right-click ConfigTool.exe and Run as administrator. If a Windows
Firewall warning appears, click Allow Access. The Config Tool scans your LAN for NVR’s.
4. Click Upgrade.
Click Upgrade
5. Check any NVR’s you would like to upgrade.
6. Click Open. Select the upgrade firmware file (.bin).
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Appendix E: Remote Firmware Upgrade
7. Click Upgrade. Wait for the upgrade to complete. Do not power off the system or disconnect
the power cable during upgrade. The system will restart when the upgrade is complete.
Check NVR’s
Click Open and select firmware file
Click Upgrade
Installing a Firmware Upgrade Over the Internet
Prerequisites:
• Port forward the Client Port (default: 35000) on the NVR’s local router.
• Obtain the public IP address of the NVR.
• Download a firmware upgrade from www.digimerge.com, if one is available. Extract the
contents.
To perform a firmware upgrade over the Internet:
1. Download the Config Tool from www.digimerge.com.
2. Extract the contents into a folder.
3. Open the folder and right-click ConfigTool.exe and Run as administrator.
4. Click Login.
5. Under IP Address, enter the public IP address of the NVR. Edit the User Name, Password, or
Port if these have been changed from the default values.
Enter the NVR’s public
IP address
6. Click Login. The Config Tool logs in to the NVR.
7. Click System Upgrade.
8. Click Open. Select the firmware file (.bin).
102
Appendix E: Remote Firmware Upgrade
9. Click Upgrade. Wait for the upgrade to complete. Do not power off the system or disconnect
the power cable during upgrade. The system will restart when the upgrade is complete.
Click System Upgrade
Click Open and select the firmware file
Click Upgrade and select the firmware file
103
Appendix F: Hard Drive Installation
APPENDIX F: HARD DRIVE INSTALLATION
The system comes with one or more pre-installed 3.5" SATA hard drives. You can install up to two
hard drives up to a maximum size of 3TB each (for a maximum total storage of 6TB).
Installing a Hard Drive
Make sure that the system is OFF and ALL power adapters have been
disconnected before removing/installing the hard drive.
To remove the hard drive:
1. Power off the system, and unplug all wiring / cabling from the system.
2. Remove the screws (4x) from the back panel. Slide the cover back and up to remove.
3. Insert hard drive screws (4x) on the hard drive and tighten them half way.
Insert hard drive screws
(4x) and tighten half way
4. Place the hard drive over one set of screw holes on the bottom panel with the SATA power and
data connectors facing the middle of the unit. Slide the hard drive into place.
Hard drive screw holes
104
Place hard drive over screw
holes and slide into place
Appendix F: Hard Drive Installation
5. Turn the unit over and tighten the hard drive screws.
6. Turn the unit back over and connect the SATA power and data cables to the hard drive.
7. Replace the cover and cover screws. Make sure to slide the lip on the cover under the bottom
of the front panel.
NOTE: After installation, you must format the hard drive in order to use it with the system. See
“Formatting the Hard Drive” on page 107.
Removing the Hard Drive
Make sure that the system is OFF and ALL power adapters have been
disconnected before removing/installing the hard drive.
To remove the hard drive:
1. Power off the system, and unplug all wiring / cabling from the system.
2. Remove the screws (4x) from the back panel. Slide the cover back and up to remove.
105
Appendix F: Hard Drive Installation
3. Remove the SATA power and data cables from the hard drive.
4. Turn the unit over and loosen the hard drive screws. Do not remove the hard drive screws.
5. Turn the unit back over and remove the hard drive from the case.
6. Remove the hard drive screws from the hard drive.
Remove hard drive
screws (4x)
7. Replace the cover and cover screws. Make sure to slide the lip on the cover under the bottom
of the front panel.
106
Appendix F: Hard Drive Installation
Formatting the Hard Drive
After installing a new hard drive, you must format it before the system can recognize it.
ATTENTION: Formatting the HDD erases all data on the hard disk. This step
cannot be undone. System settings will not be erased.
To format a hard drive:
1. From Live View, right-click and select Main Menu>Advanced>HDD Management.
2. Under HDD No., select the hard drive you would like to format. Information about the hard
drive appears in the lower section of the menu.
3. Under Set to, select Format.
4. Click Apply. Click OK to confirm. Wait for the hard drive to format. Hard drives become Read/
Write hard drives by default when formatted.
Select HDD
Select Format
Click Execute
107
Appendix G: Connecting an External Monitor
APPENDIX G: CONNECTING AN EXTERNAL
MONITOR
A BNC output is available to connect the NVR to an external monitor or TV. The BNC output shows
a duplication of the live display.
External Monitor
(not included)
NVR
108
Video OUT Port
Troubleshooting
TROUBLESHOOTING
When a malfunction occurs, it may not be serious and can be corrected easily. The following
describes the most common problems and solutions. Please refer to the following before calling
Digimerge Technical Support:
Error
Possible Causes
Solutions
• NVR is not receiving
power, or is not
powering up
• Cable from power adapter is
loose or is unplugged
• Confirm that all cables are connected correctly
• Cables are connected, but NVR
unit is not receiving sufficient
power
• Confirm that the unit is powered on (LED
indicators on the front should be ON)
• Confirm that the power adapter is securely
connected to the back of the unit
• If the unit is connected through a power bar or
surge protector, try bypassing the bar and
connecting the power directly to the wall outlet
• Confirm that there is power at the outlet:
• Connecting the power cable to another outlet
• Test the outlet with another plugged device
(such as an electric calculator or phone
charger)
• There is no picture
on selected channels
/ camera picture is
not being displayed
• PoE power adapter is not
connected
• Make sure the 48V DC power adapter is connected
to the NVR or the cameras will not receive power
from the PoE Ports
• Camera cables are loose or
have become disconnected
• Disconnect and reconnect the cable at the NVR
and at the camera
• Try moving the camera to another channel or use
another cable
• If your cameras are not using PoE, make sure they
are using the correct power source according to the
specifications provided by the manufacturer
• Camera/NVR connection to
LAN has become interrupted
• Make sure your cameras are connected to the
same LAN as the NVR
• Make sure any routers or switches in between the
NVR and IP cameras are powered on
• Remote control is
not detected by the
system
• Batteries in the remote control
are drained
• Install 2 fresh AAA batteries in the remote control
• There are no batteries in the
remote control
109
Troubleshooting
• Hard drive is not
detected by the
system
• Hard drive cables are loose or
not properly connected
• Remove the housing and check that hard drive
cables are firmly connected
• Hard drive has not been
initialized (formatted) by the
system
• For details, see “Formatting the Hard Drive” on
page 107
• There is no hard drive in the
system
• Open the housing and install a 3.5" SATA hard
drive
• Hard drive is full
and the unit is no
longer recording
• Overwrite is not enabled
• From the Main Menu, select General. Beside HDD
Full, select Overwrite. Click OK to save settings.
This enables the system to continuously record by
overwriting data once the hard drive is full
• Mouse not detected
by system
• Mouse cable is not firmly
connected to the system
• Firmly connect the mouse cable to the system
• Mouse is not connected to the
system
• My system does not
seem to be recording
110
• System needs to be reset
• Re-connect the power cord to restart the system.
• Recording may be disabled
• Right-click in live view, and click Record. Ensure
that each channel is set to Schedule or Manual. If
schedule is selected, make sure schedule settings
are correct under Setting>Schedule.
ATTENTION: For security, it is highly
recommended to keep Continuous Recording ON at
all times
Troubleshooting
Remote Connectivity Troubleshooting
Error
Possible Causes
Solutions
• Cannot connect to
the NVR over the
Internet
• Ports not forwarded
• Port forward the HTTP port (default: 80) and Client
port (default: 35000)
• DDNS Setup not completed
• Register for a DDNS account. For details, see
“Appendix D: Setting Up DDNS Service” on page 98
• Ports are blocked by Internet
Service Provider (ISP)
• Some ISP’s block port 80. Reassign the HTTP port
to anything above 1026. Re-complete port
forwarding using the newly assigned port
• Multiple routers installed in
local network
• If you have multiple routers, additional setup may
be required. For details, see “Configuring Multiple
Routers” on page 95
• Could connect to
system previously,
but no longer can
• NVR internal IP address has
changed
• This can occur if your router resets due to power
failure. Set up a fixed IP address for your NVR. For
details, see “Configuring DHCP or Fixed IP Address”
on page 25
• Cannot connect to
the NVR using a
smartphone or tablet
• IP address used from outside
local network
• Use the DDNS address to connect to the NVR
using a mobile application (e.g.
tomsmith.myddns-flir.com)
• Router is blocking DDNS
connection from internal network
• Turn off WiFi connection and attempt to connect
using 3G or mobile network
111
Need Help?
Please make sure to visit our website www.digimerge.com
to receive product updates and information.
3 Easy Ways To Contact Us
Online:
P ro d u ct support is available 24/7 inc luding produ c t
in fo rma tion, user manuals, quic k start up guides an d FA Q’s
a t www.d igimerge.c om
By Email:
Tech n ica l support ( for tec hnic al/installation issues )
te ch @ d ig imerge.c om
By Phone:
N o rth A meric a: 1- 866- 816- 5919
Tech n ica l support ( for tec hnic al/installation issue s )
Mo n -Fri 8 .00 am to 8.00pm EST
We welcome your feedback at
info@digimerge.com
For more information, visit
www.digimerge.com
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