SVMi_20E_Prompts

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SVMi E-Series Prompts and Prompts Utility

The SVMi E-Series Systems speak to callers and subscribers, through a series of System and Custom Prompts stored on the system's Hard drive or Compact Flash. These prompts were recorded and implemented in such a way that the SVMi E-Series System would sound human and conversational. To allow for greater customization, the SVMi E-Series System uses the following naming convention for all prompts used on the system. Prompts are named XXXX.PMT where XXXX is a four digit, zero padded value. Prompt numbers less than 1000 are reserved and are referred to as System Prompts. Prompt numbers 1000 and above are referred to as Custom Prompts.

Custom Prompts are generally installation specific. This guide assumes you have either already read the Product

Reference Manual and/or passed one of our training courses, and know how to implement and assign the prompts you want.

This guide will discuss the utilities and steps required to record those prompts you want customized, as well as list all the system prompts already shipped with the system. We will also go over utilities installed on the system that you can use to convert files that you may have had professionally recorded in a 32 kbs/8KHz/Mono Dialogic

ADPCM "VOX" format to the required "PMT" format of the SVMi E-Series System.

The list of System Prompts is in a chart format based on the Alphabetical order of what the Prompt speaks. The chart contains the Prompt Text, the block type that may use it, it's category or location within that block, and it's

Prompt Number.

The Utilities and Procedures discussed in this guide will be the "Voice Studio", System Administration - Edit System

Prompts via telephone, and Professionally Recorded Prompts using our VOX file conversion utility BUILDPMT.

Voice Studio

The Voice Studio can be accessed from the System Main Menu of the SVMi E-Series System' GUI. This facility will allow you to record both the Voice Recording and enter or edit the Text for Prompts, Announcements, and Fax

Document Voice Labels. In this guide we will only be discussing Prompts.

NOTE: FAX Document functionality requires that at least one VPMF-E be installed on the SVMi E-Series System.

System Administration

Prompts can be recorded using the SVMi E-Series System' Telephone System Administration. This is accessed by dialing from a touch tone phone the station group number or direct extension number(s) of the port(s) assigned to the system, when the system answers press * to escape to the main menu then enter # plus the number of zeros equivalent to the "Maximum Caller Entry Digits" in the menu handling the call, followed by the System

Administration Password. You will be prompted to press 1 for System Prompts and then prompted to enter the

Prompt Number. Since this procedure is done from a touch tone phone you will not be able to edit the prompt text. This utility allows the system administrator the ability to quickly make a last minute or spur of the moment change to a system prompt for holidays or emergency weather conditions from a remote location.

NOTE: There are different login procedures for accessing Telephone System Administration. These procedures are detailed later in this document.

Professionally Recorded Prompts

To convert VOX files recorded Professionally or by using some third party Voice or Multi-Media recording software package to the SVMi E-Series System Prompts you would use the Buildpmt.exe utility. This is strictly a conversion utility and is not responsible for the quality of the recording. All prompts must be recorded then saved as an

8Khz/32Kbs/Mono Dialogic ADPCM 'VOX' file format in order to use this utility. The Buildpmt utility will allow you to embed a text file along with the voice, so it can be seen as well as heard in the SVMi E-Series System.

SVMi E-Series Prompts and Prompt Utility/September 2005 1

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The Voice Studio

The Voice Studio is a facility for recording custom prompts, announcements and fax document Voice Labels.

(NOTE: FAX Document functionality also requires that at least one VPMF-E be installed on the SVMi E-Series

System)

To access the Voice Studio, from the System Main Menu highlight Item 'F' and press ENTER. A series of dialog screens will lead you through setting up your system for recording. The telephone extension number to use is selected at this time. Make sure the phone is within an easy reaching distance of the SVMi E-Series system, so you can read the text on the screen while recording the prompt into the phone. Three studios are available to choose from. Select from the Prompt, Announcement, or Fax Voice Label Studios.

Three pages are required to contain the Voice Studio parameters and instructions. They are as follows:

SVMi E-Series Prompts and Prompt Utility/September 2005 2

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Voice Studio

Access Dialog

ACCESS DIALOG - VOICE STUDIO Enter your extension or telephone number for the SVMi E-Series System to call to record and/or edit the voice. The SVMi E-Series System will call out on it's second to last port. The telephone used for this purpose should be close to the SVMi E-Series system. You will be using the SVMi E-Series

System text screen as a teleprompter, you can read the text on the screen as you speak it into the phone. Once you are satisfied and saved the recording, you can press [Ctrl + N] on the keyboard and the SVMi E-Series System will advance to the next Prompt, in numerical order, on the system. If you have logged into the SVMi E-Series

System from a remote location using a Terminal Emulator (such as Hyperterminal , you can enter a local or long distance number for the SVMi E-Series System to call you. Remember this is limited to any restrictions applied to the SVMi E-Series System by the Phone System connected to the second to last port on the SVMi E-Series System.

You can leave the telephone number blank to if you are only reviewing or editing the prompt, announcement, or fax voice label text.

Voice Studio

Object Dialog

OBJECT DIALOG - VOICE STUDIO Select the Prompt (P), Announcement (A), or Fax Voice Label (F) Studio. Enter the Group Number, if opening the Announcement or Fax Voice Label Studios, to bring up the selected studio. A

Group number is not required if opening the Prompt Studio. The Fax Voice Label Studio allows the recording of

Fax Voice Labels and has no effect on the actual fax document.

SVMi E-Series Prompts and Prompt Utility/September 2005

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Voice Studio

Prompt Text Screen

PROMPT NUMBER The number of the Prompt, Announcement, or Fax Voice Label to be recorded or reviewed.

LENGTH The length of the recording in seconds. This parameter is automatically filled in by the SVMi E-Series

System when the Prompt, Announcement, or Fax Voice Label is recorded. The Prompt, Announcement, or Label description does not have any effect on this field.

RECORDED The date the recording was made or last updated.

TEXT Space is provided for entering the text of the Prompt, Announcement, or Fax Voice Label to be recorded.

Use this space to provide information on the intended usage of the recording. The entered text has no effect on the actual recording. However, it is recommended that the recording be the same as the text to make later editing or re-recording easier. Remember that System Administrators or technicians not involved in the initial installation may need to see this information for trouble shooting and application writing purposes.

SVMi E-Series Prompts and Prompt Utility/September 2005 4

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System Administration

SVMi E-Series System Telephone Administration Categories

As a System Administrator, several of your tasks can be performed via the telephone. Previously we described the use of the Voice Studio to document and record your own Custom Prompts, as well as Announcements for an

Audiotex Library or Fax Voice Labels for a Document Library. This section will discuss editing System Prompts from our Telephone-Based Administration. There will be separate documents written for discussions and instructions on recording Announcements and Fax Voice Labels via the telephone. Even if you are not at the computer terminal you can still complete prompt recording activities using the SVMi E-Series System's Telephone-Based

Administration. Recording Custom Prompts is one of three spoken tasks accessible under the Telephone-Based

System Administration.

SVMi E-Series Tasks Via The Telephone

From the Telephone-Based "System Administration Menu", you may Record/Edit/Review Prompts, enter into

Subscriber Administration, or override Mode settings and/or reset Automatic Scheduling for the Schedule Table.

Again this section will only talk about Prompt Administration.

There could be a number of ways to login as a Telephone-Based System Administrator. Use the Diagram on the next page as a guide for logging into the "System Administration Menu". There are slightly different steps depending on whether you are calling from an extension on the system or calling in from a telephone outside of the phone system. Print the Diagram out and fill it in for the on-site administrator and/or put it in your file as a technical reference later when you may want to access their system from your office.

Based on the Default setting of the SVMi E-Series System, once you gain access to the main auto attendant menu, you will do the following to log into the "System Administration Menu": o Enter #0000 to identify yourself as a System Administrator.

NOTE: The number of zeros is dependent on the Maximum Caller Entry Digits parameter (4 is the default) in the menu you are currently connected to. This must be documented by the installer in order to use this functionality.

You will be prompted to "Please enter your password".

NOTE: By default the System Admin Password is 0000. If this password is changed by the installer it MUST also be documented in order to use this functionality.

o Enter 0000

You will hear, "System Administration Menu" "To edit system prompts, press 1; for subscriber…" o Press 1

You will hear, "Enter the Prompt Number".

o Enter the four digit prompt number you want to review and/or edit

SVMi E-Series Prompts and Prompt Utility/September 2005

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You may enter any four digit number greater than 0999 for a Custom Prompt. The standard System Prompts cannot be edited, but they can be reviewed. These are all numbered less than 1000. If a prompt has already been recorded for the number you enter, the menu allows you to play the existing prompt or rerecord it. When no prompt exists, you hear the recording menu options. Once the prompt is recorded, you will hear the editing menu, allowing you to edit, save, discard, or trim any silence from the beginning or end of the speech. After saving a new prompt you have the option to enter another prompt number, or pressing "*" to exit the menu. Use the

"*" key to cancel any action while in the System Administration process.

SVMi E-Series Prompts and Prompt Utility/September 2005 6

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Professionally Recorded Prompts

This section will go over the additional steps and utilities required for converting professionally recorded Prompts to a format usable on the SVMi E-Series System.

Choosing a Recording Studio

Like many industries the recording industry undergoes changes, which helps keep them up to date with current technologies. Today there are many software programs available that allow recording studios accustomed to using digital technology, to save their recordings in a variety of formats compatible with today's business communications and multi-media equipment.

You must keep in mind that what the engineers hear in the studio is not necessarily how it will sound being played over a phone. The frequency loss, inherit in telephone transmission, and the combination of the digital sampling process, will alter the sound quality and in some cases if recorded to 'Hot' will be over modulated and distorted and in other cases depending on the Voice talent will sound weak and/or thin when played over the telephone. Make sure you and/or your customer(s) choose a Studio that has had experience recording Voice prompts for the Telecommunications Industry. If their only experience is Music on Hold, that may not be sufficient.

Studios typically have libraries full of samples that they can give you to try. Take one or two and run the conversions described below and create a test application on the SVMi E-Series System. Write the application so you can hear the samples in context with other the SVMi E-Series System prompts. This should tell you whether the studio is capable of providing the adequate quality for your customer(s).

Requirements

The studio will need a separate file for every custom prompt recorded. The file will be a {name}.VOX, where the

{name} of the file can only be 8 alpha/numeric characters, because the SVMi E-Series System has a DOS based operating system. For this conversion, it doesn't matter what media or format the studio chooses to record the prompts. However the studio must save the file(s) in an 32Kbs/8Khz/Mono Dialogic ADPCM 'VOX' file format.

Converting to the SVMi E-Series System Prompt Format

To convert the 'VOX' file to a SVMi E-Series SYSTEM prompt, the utility BUILDPMT.EXE is provided on all the SVMi

E-Series System installations. The installation program will place BUILDPMT in the DTA directory. You will need to copy that file to the location where you will perform the conversion. The syntax for BUILDPMT.EXE is as follows:

BUILDPMT /Dname [/Tname] [/I] [/Eflags] /Vname[;name[;name...]]

[name] is the name of a file on disk

[flags] are for setting certain playback attributes and should not be used

Command Line Switches

/D - specifies the destination file name of the converted prompt

/T - specifies an optional text file name for embedding text in a prompt

/I - indicates that the prompt being built should be an indexed prompt

/V - specifies the name of the voice file of the original file

/E - specifies the encoding algorithm to use (8 KHz or 6 KHz, ADPCM, mu-Law, A-Law, etc.)

Because the SVMi E-Series System reserves prompt numbers 0000 through 0999 for itself, we suggest you add an easily remembered number (1000) to the number of your custom prompt. That way, the converted prompt will be fully editable under the SVMi E-Series System and won't conflict with any of the provided system prompts.

SVMi E-Series Prompts and Prompt Utility/September 2005 7

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Example

To convert studio recording "Hello.VOX" to a SVMi E-Series System custom prompt 2000.PMT, first go into the

PMT directory [C:> cd \pmt ]and create a sub directory called STUDIO [C:\PMT> md studio ]. Change directory to

STUDIO [C:\PMT> cd studio ] and Copy BUILDPMT.EXE to that directory [C:\PMT\STUDIO> copy c:\dta\buildpmt.exe ]. Assuming Hello.VOX is on a floppy, you will use RX, or FTP to copy that file to the Studio directory as well. NOTE: Using RX and FTP are referenced in the Programming Reference Guide.

To convert the studio recording to a the SVMi E-Series System Prompt type the following:

BUILDPMT /D2000.PMT /VHELLO.VOX /E200

This will create a new file (2000.PMT) which will be compatible with the SVMi E-Series System using the Dialogic

8KHz ADPCM algorithm, and leave the original studio VOX file (hello.VOX) unchanged.

After you have run Buildpmt, you will need to copy 2000.PMT to the PMT directory. Once you have put the SVMi

E-Series System back on line you will need to assign the new prompt to a Block in the SVMi E-Series System, so that it can be played to the caller.

In the example above, when you opened Prompt 2000.PMT in the the SVMi E-Series System Voice Studio no text would appear, so you would have to type it in at that time. Hello.VOX (prompt 2000.PMT) says "Thank you for calling ABC Company." You could have created an ASCI TXT file prior to running BUILDPMT and embedded the text into the Prompt at one time.

To convert the studio recording with the embedded text, type the following:

BUILDPMT /D2000.PMT /T2000.TXT /VHELLO.VOX /E200

SVMi E-Series Prompts and Prompt Utility/September 2005 8

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System Prompts

Prompt Text in Alphabetical Order

<<SPECIAL SVMi INDEXED PROMPTS>>

All Index Prompts are listed at the end of this document

A privileged caller.

Access Manager. (With a short pause on the end)

Access Profile. all callers are... all callers...

All Day.

All Options enabled. all other callers are...

An operator will be with you in a moment.

An operator will be with you in a moment.

Auto Play of Message Information is disabled.

Auto Play of Message Information is enabled.

Auto Play of New Messages is disabled.

Auto Play of New Messages is enabled.

Blocked with…

Broadcast message. routing calls from...

Call blocking is canceled.

Call Blocking is set.

Call forwarding is canceled.

Call Forwarding is set.

Call screening is canceled.

Call Screening is set.

Callback requested. calling for…

Block

Type

MOD

Optional

Function Category and

Location

SVMi E-Series System Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Salutation Prompt 2 (Default)

“DAY” Mode Block

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Prompt

Number

0900

0452

0307

0500

0331

0326

0383

0415

0330

0002

0574

0325

0321

0457

0317

0621

0323

0322

0507

0707

0055

0575

0573

0358

0357

0545

Copy Message

Delivery options.

Direct call.

Directory name set.

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Admin System Prompt

0360

0530

0302

0967

SVMi E-Series Prompts and Prompt Utility/September 2005 9

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Prompt Text in Alphabetical Order

Block

Type

Function Category and

Location

Prompt

Number

Disk error!

Document number...

End of list.

End of PAN list.

End of recording.

End of recording.

Enter 2 digits each for the hour and minute or, to exit, press the star key.

Enter 2 digits each for the month, day and year or, to exit, press the star key.

Enter a personal greeting number, ‘1’ through ‘9’.

Enter a subscriber number…

Enter the day of week, Monday is day one.

Enter the extension to which calls should be forwarded,

Enter the extension to which this call should be redirected.

Enter the first few letters of the party's first name on the telephone keypad. For the letter 'Q' use the '7' key. For the letter 'Z' use the '9' key.

DTL

SVMi E-Series System Prompt

Document Voice Label Pmt (Default)

[Page 4]

Subscriber Services Prompt

Subscriber Services Prompt

SVMi E-Series System Prompt

Subscriber Services Prompt

SVMi E-Series System Prompt

SVMi E-Series System Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Optional – Available but NOT used

Enter the first few letters of the party's last name on the telephone keypad. For the letter 'Q' use the '7' key. For the letter 'Z' use the '9' key.

Enter the new mode number or, for automatic scheduling, enter zero.

Enter the new password followed by the pound key.

Enter the next number of a caller you are taking calls from…

Enter the number of a caller you are taking calls from…

Enter the number of hours, 1 through 9.

Enter the options you wish to enable, followed by the pound key. To enable All Options, press the pound key alone.

Enter the PAN Id. Number followed by the pound key.

Enter the port number for the new mode or, to change the mode on all ports, enter zero.

Enter the prompt number.

Enter the recipient’s number…

Enter the sender's number…

Enter the stored telephone number position, 1through 5.

Enter the telephone number where you can be reached…

Enter the telephone number where you can be reached…

Enter the telephone number, including area code, where you would like your documents delivered. If you make a mistake, press the Star key.

DIR

MCL

DTL

Enter Name Pmt (Default)

[Page 2]

SVMi E-Series System Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

SVMi E-Series System Prompt

SVMi E-Series System Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Prompt for Phone Number (Default)

[Page 3 of the Mclass, Public Record

Prompts]

Get Phone Number Pmt (Default)

[Page 4]

SVMi E-Series Prompts and Prompt Utility/September 2005

0211

0915

0200

0516

0458

0935

0515

0910

0909

0413

0448

0528

0316

0712

0139

0127

0912

0430

0333

0332

0527

0411

0450

0911

0902

0529

0508

0473

0338

0767

10

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Prompt Text in Alphabetical Order

Enter the telephone number.

Enter two digits each for the hour and minute.

Enter two digits each for the month and day.

Enter your first name followed by the pound key. For the letter 'Q' use the '7' key. For the letter 'Z' use the '9' key.

Enter your last name followed by the pound key. For the letter 'Q' use the '7' key. For the letter 'Z' use the '9' key.

Enter your name followed by the pound key. For the letter 'Q' use the '7' key. For the letter 'Z' use the '9' key.

Enter your password.

Enter your password.

Block

Type

Function Category and

Location

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Admin System Prompt

Subscriber Admin System Prompt

Subscriber Admin System Prompt

SVMi E-Series System Prompt

Subscriber Services Prompt

Prompt

Number

0303

0344

0483

0968

0969

0970

0917

0369

Extended prompting disabled.

Extended prompting enabled.

Fax Delivery is not set.

Fax Delivery is set.

Fax Document attached.

File discarded.

File saved.

Find Me is disabled.

Find Me is enabled. followed by the pound key.

For a coming day of the week, press ‘4’.

For a Directory of Extensions, press ‘9’.

For a directory of extensions, press 1.

For a directory of mailboxes, press ‘1’.

For a directory, press the pound key.

For a list of options, press ‘0’.

For a specific date and time, press ‘5’.

For active only, press ‘1’.

For additional names, press ‘9’.

For Additional Options, press ‘0’.

For additional options, press ‘4’.

For additional options, press '0'. for all messages.

MNU

Optional

DIR

ECL

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

SVMi E-Series System Prompt

SVMi E-Series System Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

2 nd

PMT (Default)

[“Closed Main Menu” & “Open Main

Menu” Menu Blocks]

Optional – Available but NOT Used

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Press ‘9’ for more names Pmt (Default)

[Page 2]

Subscriber Services Prompt

Other Options Pmt (Default)

[Page 1 of the Eclass, System Caller

Options]

SVMi E-Series System Prompt

Subscriber Services Prompt

SVMi E-Series Prompts and Prompt Utility/September 2005

0436

0435

0490

0489

0493

0907

0906

0566

0565

0581

0526

0109

0724

0932

0609

0040

0114

0304

0388

0620

0605

0126

0343

11

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Prompt Text in Alphabetical Order

Block

Type

Function Category and

Location

Prompt

Number

For all, press ‘3’.

For AM, press ‘1’. For PM, press ‘2’.

For assistance, please hold. An operator will be with you in a moment.

For assistance, press ‘0’.

For callbacks, press ‘2’.

For Fax Messages, press ‘5’.

For Mailbox Administration, press ‘6’.

For message information, press ‘0’’0’.

For Pager Notification, press ‘2’.

For pending only, press ‘2’.

For Personal Administration, press ‘7’.

For Personal Greetings, press ‘5’.

For Private Access Numbers, press ‘7’.

For private delivery, press ‘4’.

For reminders, press ‘3’.

For special scheduling features, press the pound key.

For the Access Manager, press ‘4’.

For the beginning of the next business day, press ‘3’.

For the current document, press ‘1’. To receive all documents, press ‘2’.

For the end of the current business day, press ‘2’.

For urgent delivery, press ‘1’. for Urgent Messages only.

MNU

ECL

Subscriber Services Prompt

Subscriber Services Prompt

3 rd

PMT, (Default)

[“Open Main Menu” Menu Block]

Operator Pmt (Default)

[Page 1 of the Eclass, System Caller

Options]

Subscriber Services Prompt

0607

0345

0101

0725

For Immediate Delivery, press the pound key.

For messages from a specific sender, press ‘9’.

For Personal Services, press the pound key.

For private messages, press ‘4’.

For Subscriber Administration, press ‘9’.

For the next few hours, press ‘1’.

For urgent messages, press ‘1’.

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

0519

0503

0531

0610

0510

0512

0502

0579

0320

0524

0499

0486

0606

0340

0324

0342

0405

0537

0514

0511

0496

0479

0339

0596

0513

For voice label administration, press '1'. DTL

Select Voice Admin. Pmt (Default)

[Page 4]

0219

For your extension, press the pound key alone.

Forward Message.

Subscriber Services Prompt

Subscriber Services Prompt

0346

Target Name Prefix Pmt (Default) [Page

For... DIR

2]

0132

0523

SVMi E-Series Prompts and Prompt Utility/September 2005 12

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Prompt Text in Alphabetical Order

forwarded to...

Forwarding to…

Good bye.

Good-bye, and thank you for calling.

Block

Type

ECL

Optional

BYE

Function Category and

Location

Subscriber Services Prompt

Forward Herald Pmt (Default)

[Page 2 of the Eclass, Transfer]

“Goodbye” & “Template” Bye Block

(Default)

Prompt

Number

0315

0740

0111

0051

Greeting assigned

How long do you wish calls to be blocked?

How long do you wish calls to be forwarded?

How long do you wish this number to be your designated location?

I could not process your entry.

I’ll try that extension again in a moment.

I’m sorry, the call was not answered.

I’m sorry, the call was not answered.

I’m sorry, the number is busy.

I’m sorry, the number is busy.

I’m sorry, your call did not go through.

I’m sorry, your call did not go through.

I’m sorry, your page was not answered.

If the telephone number is correct, press '1', otherwise, press '3'.

If this is correct, press the pound key; otherwise...

If this is the correct greeting, press ‘1’.

If this selection is correct, press '1'.

If this selection is not correct, press '2'.

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

ECL

ECL

ECL

ECL

ECL

DTL

DTL

DTL

Optional

Subscriber Services Prompt

Subscriber Services Prompt

Announce Hold Interval Pmt (Default)

[Page 2 of the Eclass, Hold Controls]

Subscriber Services Prompt

No Answer Pmt (Default)

[Page 2 of the Eclass, Transfer]

Subscriber Services Prompt

Busy Pmt (Default)

[Page 2 of the Eclass, Transfer]

Subscriber Services Prompt

Error Pmt (Default)

[Page 2 of the Eclass, Transfer]

Page Failed Pmt (Default)

[Page 3 of the Eclass, Overhead Paging

Prompts]

Confirm Phone Number Pmt (Default)

[Page 4]

Subscriber Services Prompt

Subscriber Services Prompt

Confirm Pmt (Default)

[Page 4]

Reject Pmt (Default)

[Page 4]

If you are calling from a rotary phone, please stay on the line.

If you are calling from your fax machine and would like your selections faxed to you immediately, press '1'. If you would like to have your selections faxed to another number, press '2'.

If you are calling from your fax machine and would like your selections faxed to you immediately, press '1'. If you would like to have your selections faxed to another number, press '2'.

DTL

Subscriber Services Prompt

Delivery Pmt (Default)

[Page 4]

SVMi E-Series Prompts and Prompt Utility/September 2005

0734

0204

0057

0498

0210

0213

0392

0417

0203

0375

0715

0376

0718

0420

0481

0412

0480

0390

0737

0374

0714

13

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Prompt Text in Alphabetical Order

If you are finished, press the pound key.

If you are taking all calls, press ‘1’. If you are taking calls from PAN callers, press ‘2’. To limit calls to privileged PAN’s press ‘3’. If taking calls from a specified list, press ‘4’. If you are not taking any calls, press ‘5’.

Block

Type

If you know the extension of the person you are calling, you may enter it now.

If you wish the interactive message to be automatically deleted after it plays to the PAN caller, press ‘6’.

If you would like to hold, please stay on the line.

If you would like to hold, press ‘2’.

I'll transfer you to an operator.

I'm sorry, the document storage unit is full.

I'm sorry, the message storage unit is full.

I'm sorry, your party is already being paged. Please make another selection.

I'm sorry. That extension is still busy.

I'm sorry. That party is not available.

I'm sorry. That party is not available.

Function Category and

Location

Subscriber Services Prompt

Subscriber Services Prompt

MNU

1 st

PMT, (Default)

[“Closed Main Menu” & “Open Main

Menu” Menu Blocks]

Subscriber Services Prompt

ECL

ECL

Optional

DTL

AXL

ECL

ECL

No digit Hold Pmt (Default)

[Page 2 of the Eclass, Hold Controls]

Hold Pmt (Default)

[Page 1 of the Eclass, System Caller

Options]

Disk Full Error Pmt (Default)

[Page 4]

Disk is Full Pmt (Default)

[Page 1 of all Audiotex Librarian Blocks]

Pager Busy Pmt (Default)

[Page 3 of the Eclass, Overhead Paging

Prompts]

Still Busy Pmt (Default)

[Page 2 of the Eclass, Transfer]

Subscriber Services Prompt

ECL

Blocked Pmt (Default)

[Page 2 of the Eclass, Transfer]

Prompt

Number

0598

0336

0006

0470

0727

0721

0110

0226

0063

0730

0716

0377

0717

Indefinitely blocked with...

Invalid entry, please try again.

Invalid entry.

Invalid entry. Try again.

Invalid entry. Try again.

Invalid entry. Try again. is holding. is holding.

DIR

DTL

MCL

ECL

Subscriber Services Prompt

Subscriber Services Prompt

Invalid Entry Pmt (Default)

[Page 2]

Invalid Pmt (Default)

[Page 4]

Prompt for Invalid Entry (Default)

[Page 3 of the Mclass, Special Service

Prompts]

SVMi E-Series System Prompt

Subscriber Services Prompt

Caller Holding Pmt (Default)

[Page 3 of the Eclass, Overhead Paging

Prompts]

0319

0738

0131

0217

0768

0903

0380

0732

SVMi E-Series Prompts and Prompt Utility/September 2005 14

Home Page

Prompt Text in Alphabetical Order

is in your Mailbox. is now available.

Load the new document into your fax machine and press the start button.

Mailbox Administration

Mailbox Greeting

Message alert is not set.

Message alert is set.

Message discarded.

Message Hook.

Message sent.

Message sent.

New Messages

New messages have arrived.

Night intercept is canceled.

Night intercept is set.

No announcements match your entry. no callers...

No Fax Document is attached.

No greeting is recorded.

No interactive message exists.

No matching recordings were found.

No message is recorded.

No names matching your entry were found.

No PAN records are available.

No recorded name exists.

No recording exists.

No undelivered message was found.

One moment please.

One moment.

Block

Type

Function Category and

Location

MCL

DTL

MCL

MCL

Subscriber Services Prompt

Prompt for User Available (Default)

[Page 3 of the Mclass, Special Service

Prompts]

Begin Fax Transmit Pmt (Default)

[Page 4]

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Prompt indicating discard (Default)

[Page 3 of the Mclass, Public Record

Prompts]

Subscriber Services Prompt

Subscriber Services Prompt

Prompt indicating success (Default)

[Page 3 of the Mclass, Public Record

Prompts]

Subscriber Services Prompt

Subscriber Services Prompt

AXL

DIR

ECL

Optional

Subscriber Services Prompt

Subscriber Services Prompt

Empty ANN Pmt (Default)

[Page 1 of all Audiotex Librarian Blocks]

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

No Matches Found Pmt (Default) [Page

2]

Subscriber Services Prompt

Subscriber Services Prompt

SVMi E-Series System Prompt

Subscriber Services Prompt

Blind xfer Pmt (Default)

[Page 2 of the Eclass, Transfer]

Prompt

Number

0561

0769

0223

0558

0497

0543

0542

0762

0553

0589

0763

0361

0569

0625

0624

0062

0701

0116

0329

0494

0576

0453

0568

0495

0128

0475

0451

0934

0554

SVMi E-Series Prompts and Prompt Utility/September 2005 15

Home Page

Prompt Text in Alphabetical Order

Our office hours are 8 AM to 5 PM, Monday through Friday.

Our office is closed due to emergency conditions. We hope to return to normal operation soon. Some of our employees may be in.

Our office is closed for the holiday.

Pager notification is not set.

Pager notification is set.

PAN callers and subscribers...

PAN editor.

Password set.

Block

Type

Function Category and

Location

Optional

– Available but NOT Used

Optional – Available but NOT Used

Optional – Available but NOT Used

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Prompt

Number

0003

0005

0004

0557

0556

0327

0459

0431

Personal Administration.

Personal Greeting Number.

Personal Greetings.

Personal Services

Playback paused.

Please begin speaking at the tone. To stop recording, press '2' or simply hang up.

Please enter the announcement number.

MCL

MNU

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

SVMi E-Series System Prompt

Prompt Prior to Record (Default)

[Page 3 of the Mclass, Public Record

Prompts]

1 st

Prompt (Default)

[“Audiotext Admin” Menu Block]

Please enter the first few letters of the person's last name. For the letter

‘Q’, use the ‘7’ key. For the letter ‘Z’, use the ‘9’ key. Please enter the letters now.

Optional

Please enter the mailbox number for which the message is intended.

Please enter your password.

Please enter your password.

Please enter your password.

Please hold while I connect your call.

Please hold while I connect your call.

Please hold while I connect your call.

Please hold while I dial that number.

Please hold while I locate your party.

MNU

AXL

DTL

MNU

ECL

MCL

Optional

1 st

Prompt (Default)

[“Transfer to MBX” Menu Block]

Get Password PMT, (Default)

[Page 1 of all Audiotex Librarian Blocks]

Request Password Pmt (Default)

[Page 4]

Request Password PMT, (Default)

[Page 1 of all Menu Blocks]

Monitored xfer Pmt (Default)

[Page 2 of the Eclass, Transfer]

Prompt prior to transfer (Default)

[Page 3 of the Mclass, Special Service

Prompts]

ECL

Subscriber Services Prompt

‘Find Me’ xfer Pmt (Default)

[Page 2 of the Eclass, Transfer]

0577

0419

0367

0354

0938

0760

0060

0115

0058

0011

0218

0011

0702

0770

0103

0305

0742

SVMi E-Series Prompts and Prompt Utility/September 2005 16

Home Page

Prompt Text in Alphabetical Order

Please hold while I page your party.

Please press the start or manual receive button on your fax machine.

Please press the start or manual receive button on your fax machine.

Press eight.

Press five.

Press four.

Press one.

Press seven.

Press six. press the pound key.

Press three.

Press two.

Private Access Numbers. (With a short pause on the end.)

Privilege granted.

Privilege revoked.

Privileged PAN callers...

Quick Memo.

Record Message

Recording paused.

Block

Type

ECL

DTL

DIR

DIR

DIR

DIR

DIR

DIR

DIR

DIR

Function Category and

Location

Hold for Page Pmt (Default)

[Page 3 of the Eclass, Overhead Paging

Prompts]

Subscriber Services Prompt

Start Pmt (Default)

[Page 4]

Press Eight Pmt (Default)

[Page 2]

Press Five Pmt (Default)

[Page 2]

Press Four Pmt (Default)

[Page 2]

Press One Pmt (Default)

[Page 2]

Press Seven Pmt (Default)

[Page 2]

Press Six Pmt (Default)

[Page 2]

Subscriber Services Prompt

Press Three Pmt (Default)

[Page 2]

Press Two Pmt (Default)

[Page 2]

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

SVMi E-Series System Prompt

Prompt

Number

0729

0601

0215

0125

0122

0121

0118

0124

0123

0482

0120

0119

0449

0467

0468

0328

0580

0362

0939

Recordings cannot be made at this time. Try again later.

Reply Required.

Reply to sender.

Saved Messages.

Prompt prior to recording (Default)

Record Controls]

SVMi E-Series System Prompt

0924

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

SVMi E-Series Prompts and Prompt Utility/September 2005

0555

0522

0365

17

Home Page

Prompt Text in Alphabetical Order

Block

Type

Function Category and

Location

Prompt

Number

Select the kind of Commitments you wish to review.

Select the kind of Follow Ups you wish to review.

Select the kind of Tasks you wish to review.

Sorry, that is not a valid entry. Please try again, or hold for an operator.

Sorry, that is not a valid entry. Please try again.

Sorry, that is not a valid entry. Please try again.

Sorry. The message storage unit is full.

Sorry. The message storage unit is full.

Start Time.

Stop Time.

Stored telephone numbers.

Subscriber Administration (with a short pause on the end)

Subscriber created.

Subscriber deleted.

Subscriber Editor.

Subscriber name.

Subscriber Services. To access your Executary, please enter your subscriber number.

System administration menu. To edit system prompts, press 1. For

Subscriber administration, press 2. To manually set the mode of one or all ports, press 3. To exit from system administration, press the star key.

System administration menu. To edit system prompts, press 1. To set system date and time, press 2. To manually set the mode of one or all ports, press 3. To exit from system administration, press the star key.

System error!

Temporarily blocked with...

Thank you for calling.

Thank you, The documents you have selected will be delivered shortly.

Thank you.

Optional

Thank you.

Thank you. Please hang up now.

Thank you. The documents you have selected will be delivered shortly.

We will make up to 5 attempts to deliver your selections.

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Optional

AXL

[could be used to replace 0009 when you have an operator available.]

Invalid Entry Prompt, (Default)

[Page 1 of all Audiotex Librarian Blocks]

MNU

MCL

Invalid Condition PMT, (Default)

[Page 1 of all Menu Blocks]

Prompt indicating error (Default)

[Page 3 of the Mclass, Public Record

Prompts]

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Admin System Prompt

Subscriber Admin System Prompt

Subscriber Admin System Prompt

Subscriber Admin System Prompt

MNU

Subscriber Admin System Prompt

1 st

Prompt (Default)

[“Subscriber” Menu Block]

Optional

DTL

SVMi E-Series System Prompt

Optional – Available but NOT used

SVMi E-Series System Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

[could be used to replace 0016 when you have an operator available.]

Subscriber Services Prompt

Deliver Pmt (Default)

[Page 4]

0603

0602

0604

0010

0009

0009

0761

0964

0901

0587

0393

0394

0472

0422

0447

0445

0439

0434

0052

0916

0318

0001

0600

0743

0023

0713

0214

SVMi E-Series Prompts and Prompt Utility/September 2005 18

Home Page

Prompt Text in Alphabetical Order

Thank you. One moment please.

That option is not available.

The current Directory name is...

The current password is...

The current setting is...

The estimated hold time is…

The fax document has been discarded.

The fax document has been received.

The fax document has been received.

The interactive message is permanent.

The interactive message is temporary.

The interactive message was last updated on...

The new setting is…

The number you entered is…

The phone number is...

The system caller options.

The telephone number you have entered is...

There is a call for…

There is a Voice Message for…

There is no return address.

This call is for…

This call is Forwarded from…

This call is from…

This document is currently unavailable.

This document was last revised on...

This is a Network Message. Please press ‘1’.

This message has been retrieved and placed in your New Message Que.

This message is confidential and cannot be forwarded.

This message was forwarded by...

This message will be sent to…

This reminder has been sent.

Block

Type

DAL

DTL

DTL

DTL

ECL

DTL

DTL

Function Category and

Location

Prompt:, (Default)

Subscriber Services Prompt

Subscriber Admin System Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Erase Confirmation Pmt (Default)

[Page 4]

SVMi E-Series System Prompt

Receipt Confirmation Pmt (Default)

[Page 4]

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Admin System Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Phone Prefix Pmt (Default)

[Page 4]

Announce Page Pmt (Default)

[Page 3 of the Eclass, Overhead Paging

Prompts]

SVMi E-Series System Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Document Unavailable Pmt (Default)

[Page 4]

Last Revision Date Pmt (Default)

[Page 4]

SVMi E-Series System Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Prompt

Number

0016

0389

0972

0429

0386

0736

0225

0951

0224

0212

0731

0918

0521

0705

0704

0706

0202

0201

0455

0454

0474

0491

0971

0544

0410

0948

0570

0518

0520

0368

0551

SVMi E-Series Prompts and Prompt Utility/September 2005 19

Home Page

Prompt Text in Alphabetical Order

This subscriber does not exist.

Block

Type

ECL To accept the call, press ‘1’.

To accept, press ‘1’. To change, press ‘2’.

To access the main menu, press ‘1’. To return to your Executary, press the pound key, To exit this call, press the star key.

MNU

To access the main menu, press 1. To end this call, press the star key.

To add a contact number, press ‘1’; otherwise, press ‘2’.

To append to the recording, press ‘3’.

To assign your blocked greeting, press ‘3’.

To assign your busy greeting, press ‘2’.

To assign your Call Screening Greeting, press ‘5’.

To assign your Night Greeting, press ‘4’.

To assign your no answer greeting, press ‘1’.

To begin, press any key.

To cancel ‘Reply Required’, press ‘5’.

To cancel call blocking, press ‘3’.

To cancel call forwarding, press ‘4’.

To cancel Call Screening, press ‘5’.

To cancel Imperative Delivery, press ‘6’.

To cancel Night intercept, press ‘7’.

To cancel private delivery, press ‘4’.

To cancel return receipt, press ‘2’.

To cancel urgent delivery, press ‘1’.

To cancel your callback request, press ‘3’.

To cancel your selections and access other options, press the Star key.

MNU

DTL

To cancel your selections and to speak with an operator, press '0'.

To cancel, press the star key.

To change playback speed, press ‘9’’9’.

To change playback volume, press ‘7’’7’.

To change the phone number, press ‘4’.

To change your password, press ‘1’.

To change your phone number, press ‘1’.

To clear the current setting, press ‘3’.

DTL

Function Category and

Location

Subscriber Admin System Prompt

Accept Call Pmt (Default)

[Page 2 of the Eclass, Transfer]

Subscriber Services Prompt

1 st

Prompt (Default)

[“Subscriber Exit” Menu Block]

1 st

Prompt (Default)

[“Public Exit” Menu Block]

Subscriber Services Prompt

SVMi E-Series System Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

SVMi E-Series System Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Cancel Pmt (Default)

[Page 4]

Operator Pmt (Default)

[Page 4]

SVMi E-Series System Prompt

SVMi E-Series System Prompt

SVMi E-Series System Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Prompt

Number

0440

0708

0391

0053

0209

0933

0958

0957

0613

0423

0409

0488

0059

0402

0923

0548

0312

0310

0437

0552

0952

0404

0403

0398

0397

0539

0623

0538

0534

0532

0536

0208

SVMi E-Series Prompts and Prompt Utility/September 2005 20

Home Page

Prompt Text in Alphabetical Order

To clear the currently assigned greeting, press ‘0’.

To continue holding, please stay on the line.

To continue holding, press ‘2’.

To continue recording, press ‘2’.

To continue, press '8'.

To copy the previous day’s settings, press ‘5’.

To create a Commitment, press ‘2’.

To create a Follow Up, press ‘1’.

To create a mailbox, press '2'.

To create a Reminder, press ‘#’’#’.

To create a Reminder, press ‘6’’6’.

To create a Task, press ‘3’.

To create an extension, press '1'.

To create both, press '3'.

To delete this subscriber, press '4'.

To disable Auto Play of Message Information, press ‘6’.

To disable Auto Play of New Messages, press ‘5’.

To disable extended prompting, press '4'.

To disable Fax Delivery, press ‘1’.

To disable Find Me, press ‘6’.

To disable Message Alert, press ‘1’.

To disable Pager Notification, press ‘1’.

To disable Pager Notification, press ‘1’.

To discard and re-record, press ‘3’.

To discard the fax document currently in memory, press '3'.

To discard the interactive message, press ‘3’.

To discard this entire record, press ‘9’.

To discard, press '3'.

To edit stored telephone numbers, press ‘2’.

To edit stored telephone numbers, press ‘7’.

To edit the greeting, press ‘2’.

To edit the interactive message, press ‘2’.

To edit the subscriber, press '5'.

Block

Type

ECL

ECL

DTL

Function Category and

Location

Subscriber Services Prompt

No digit Continue Holding Pmt

(Default)

[Page 2 of the Eclass, Hold Controls]

Hold Pmt (Default)

[Page 1 of the Eclass, System Caller

Options]

SVMi E-Series System Prompt

SVMi E-Series System Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Admin System Prompt

Subscriber Services Prompt

SVMi E-Series System Prompt

Subscriber Services Prompt

Subscriber Admin System Prompt

Subscriber Admin System Prompt

Subscriber Admin System Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

SVMi E-Series System Prompt

Erase a Fax Document Pmt (Default)

[Page 4]

Subscriber Services Prompt

Subscriber Services Prompt

SVMi E-Series System Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Admin System Prompt

SVMi E-Series Prompts and Prompt Utility/September 2005

Prompt

Number

0414

0728

0722

0221

0464

0478

0929

0424

0471

0416

0463

0446

0509

0956

0584

0441

0443

0444

0959

0940

0385

0583

0582

0442

0572

0356

0426

0618

0564

0617

0372

0616

0960

21

Home Page

Prompt Text in Alphabetical Order

To edit your Access Profile, press ‘2’.

To edit your Mailbox Greeting, press ‘7’.

To edit your personal greetings, press ‘6’.

To enable ‘Reply Required’, press ‘5’.

To enable Auto Play of Message Information, press ‘6’.

To enable Auto Play of New Messages, press ‘5’.

To enable extended prompting, press '4'.

To enable Fax Delivery, press ‘1’.

To enable Find Me, press ‘6’.

To enable Imperative Delivery, press ‘6’.

To enable message alert, press ‘1’.

To enable Pager Notification, press ‘1’.

To enable Pager Notification, press ‘1’.

To enter a new name, press '0'.

To enter your Directory Name, press '3'.

To Exit, press the ‘*’ key.

To exit, press the star key.

To exit, press the Star key.

To exit, press the Star key.

To exit, press the star key.

To fast forward, press '9'.

To fast forward, press '9'.

To forward a copy to someone else, press ‘6’.

To forward calls to another extension, press ‘4’.

To give this PAN privileged access, press ‘4’.

To go to the next PAN, press the pound key.

To go to the previous message, press ‘1’’1’.

To group New Messages, press ‘1’’1’

To group Saved Messages, press ‘3’’3’.

To have the caller transferred to your location, press ‘1’ and hang up.

Otherwise, press ‘2’.

To have your party paged, press ‘3’.

Block

Type

DIR

DIR

DTL

ECL

Function Category and

Location

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Press ‘0’ for a new name Pmt (Default)

[Page 2]

Subscriber Admin System Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Press ‘*’ to exit Pmt (Default)

[Page 2]

Exit Pmt (Default)

[Page 4]

Escape Pmt (Default)

[Page 1 of the Eclass, System Caller

Options]

SVMi E-Series System Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Prompt

Number

0355

0425

0492

0563

0549

0540

0371

0619

0438

0396

0399

0547

0571

0129

0966

0347

0387

0130

0222

0726

Subscriber Services Prompt

0942

0594

0350

0309

0465

0460

0366

0301

0314

0562

ECL

Overhead Page Pmt (Default)

[Page 1 of the Eclass, System Caller

Options]

0723

SVMi E-Series Prompts and Prompt Utility/September 2005 22

Home Page

Prompt Text in Alphabetical Order

Block

Type

Function Category and

Location

To hear a list of existing numbers, press ‘9’.

To hear a list of messages, press the pound key.

To hear your Access Profile, press the pound key.

To hear your selection again, press '3'. DTL

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Replay Pmt (Default)

[Page 4]

To leave a confidential message for the person you are calling, please reenter the number you called.

To leave a confidential message, for the person you are calling, please enter the mailbox number now.

Optional

Optional

To leave a message in our after hours message center, please stay on the line.

To leave a message, press ‘1’.

To listen to New Messages, press ‘1’.

To load a new fax document, press '2'.

To make the interactive message permanent, press ‘6’.

To mark your message Urgent, press ‘2’.

MNU

ECL

DTL

MCL

3 rd

PMT, (Default)

[“Closed Main Menu” Menu Block]

Leave a Message Pmt (Default)

[Page 1 of the Eclass, System Caller

Options]

Subscriber Services Prompt

Load a New Document Pmt (Default)

[Page 4]

Subscriber Services Prompt

Prompt for Urgent Delivery (Default)

[Page 3 of the Mclass, Public Record

Prompts]

Subscriber Services Prompt

SVMi E-Series System Prompt

To modify call blocking, press ‘1’.

To pause or continue, press '8'.

To pause or continue, press '8'.

To pause, press ‘8’.

Subscriber Services Prompt

To pick up dial… ECL

To place a Direct Call to the sender, press ‘5’.

To place a Direct Call, press ‘5’.

To play the message, press ‘1’.

To play, press ‘1’.

To reach the sales department, press 2. For the service department, press

3.

Optional

To Reach...

To receive the attached fax document, press ‘5’’5’.

Optional

To receive the selected fax documents, press '4'.

To record a Real Time Greeting, press ‘5’.

DTL

ECL

Subscriber Services Prompt

Pickup Caller Pmt (Default)

[Page 3 of the Eclass, Overhead Paging

Prompts]

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Receive Pmt (Default)

[Page 4]

RT Greeting Pmt (Default)

[Page 2 of the Eclass, Transfer]

Prompt

Number

0427

0559

0501

0205

0056

0112

0008

0720

0300

0220

0469

0765

0541

0944

0593

0341

0733

0348

0353

0462

0590

0007

0133

0349

0206

0741

SVMi E-Series Prompts and Prompt Utility/September 2005 23

Home Page

Prompt Text in Alphabetical Order

To record a Reminder, press the pound key.

To record an introduction, press ‘2’.

To record and send a message, press ‘2’.

To record the conversation, press ‘4’.

To record your name, press ‘2’.

To record, press '2'. To stop, press '2' again.

To redirect the call, press ‘2’.

To reject the call, press ‘3’.

To replay this announcement, press 1.

To reply to the message sender, press '4'.

To request a callback, press ‘3’.

To request a Callback, press ‘3’.

To request a return receipt, press ‘2’.

To reset the password to the default value, press '1'.

To reset the password to the default value, press '5'.

To retrieve this message, press ‘2’.

To review all Reminders, press ‘4’.

To review Commitment Reminders, press ‘2’.

To review Deleted Messages, press ‘3’.

To review Follow Up Reminders, press ‘1’.

To review Saved Messages, press ‘3’.

To review statistics, press ‘0’’0’.

To review Task Reminders, press ‘3’.

To review the greeting, press ‘4’.

To review Undelivered Messages, press ‘4’.

To review your Workload, press ‘1’.

To review, press ‘1’. To rerecord, press ‘2’. To confirm, press ‘3’. To exit and return to the main menu, press the star key.

To review, press '1'.

To rewind, press '7'.

To rewind, press '7'.

To save, press '2'.

QRY

Block

Type

ECL

ECL

ECL

AXL

MCL

Function Category and

Location

Subscriber Services Prompt

SVMi E-Series System Prompt

Subscriber Services Prompt

Record Call Pmt (Default)

[Page 2 of the Eclass, Transfer]

Subscriber Services Prompt

SVMi E-Series System Prompt

Redirect Call Pmt (Default)

[Page 2 of the Eclass, Transfer]

Reject Call Pmt (Default)

[Page 2 of the Eclass, Transfer]

Offer Replay Pmt (Default)

[Page 1 of all Audiotex Librarian Blocks]

Subscriber Services Prompt

Subscriber Services Prompt

Prompt for Call Back (Default)

[Page 3 of the Mclass, Public Record

Prompts]

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Prompt

Number

0359

0961

0308

0711

0433

0927

0709

0710

0061

0599

0535

0766

0585

0313

0477

0588

0608

0378

0351

0533

0432

0965

0567

0597

0586

0373

Exit Prompt

SVMi E-Series System Prompt

SVMi E-Series System Prompt

Subscriber Services Prompt

Subscriber Services Prompt

0071

0926

0943

0592

0591

SVMi E-Series Prompts and Prompt Utility/September 2005 24

Home Page

Prompt Text in Alphabetical Order

To schedule delivery, press ‘5’.

To schedule Fax Delivery, press ‘2’.

To schedule Pager Notification, press ‘2’.

To schedule Voice Message Delivery, press ‘2’.

To schedule your availability, press ‘3’.

To select a different greeting, press ‘3’.

To select additional documents, press '5'.

To select all messages, press ‘3’.

To select Urgent Messages only, press ‘3’.

To send a Broadcast Message, press ‘9’.

To send a copy to someone else, press ‘6’.

To send your message with normal delivery, press ‘1’.

Block

Type

DTL

MCL

To set Call Blocking, press ‘1’.

To set call blocking, press ‘3’.

To set Call Screening, press '5'.

To set Fax Message Delivery, press ‘2’.

To set Message Alert options, press ‘1’.

To set Message Attributes, press ‘4’.

To set Night intercept, press ‘7’.

To set to all day, press ‘4’.

To set Until Further Notice, press the pound key.

To set Voice Message Deliver, press ‘1’.

To skip this message, press the pound key

To stop recording, press ‘2’.

To take away privileged access, press ‘4’.

To trim the front, press '1'. To trim the back, press '2'. When you are finished, press the pound key.

To trim the recording, press '4'.

SVMi E-Series System Prompt

To try another extension, enter it now. to your designated location.

Transferring a call.

Transferring to…

ECL

ECL

SVMi E-Series System Prompt

Other Number Pmt (Default)

[Page 1 of the Eclass, System Caller

Options]

Subscriber Services Prompt

Subscriber Services Prompt

Target Herald Pmt (Default)

[Page 2 of the Eclass, Transfer]

Subscriber Services Prompt

Until further notice.

SVMi E-Series Prompts and Prompt Utility/September 2005

Function Category and

Location

SVMi E-Series System Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Get More Pmt (Default)

[Page 4]

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

SVMi E-Series System Prompt

Prompt for Normal Delivery (Default)

[Page 3 of the Mclass, Public Record

Prompts]

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

SVMi E-Series System Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Prompt

Number

0954

0615

0487

0614

0395

0418

0207

0611

0612

0578

0955

0764

0719

0622

0384

0461

0379

0595

0421

0466

0484

0311

0428

0381

0370

0953

0946

0930

0335

0703

0739

0352

25

Home Page

Prompt Text in Alphabetical Order

Block

Type

Function Category and

Location

Weekly Schedule.

We're sorry, but due to technical difficulties, your document selections cannot be delivered at this time. Please try again later.

When would you like this message to be delivered.

When you are finished with the call, press the star key.

When you are finished, press the pound key alone.

When you are finished, press the pound key.

When you are satisfied with the recording, press the pound key.

Who’s calling please?

You are now the …

You can now dispose of the original.

Your blocked greeting is...

Your busy greeting is...

Your call has been directed to the message center.

Your Call Screening Greeting is… your extension...

Your message was last played on...

Your message was received by...

Your Night Greeting is…

Your no answer greeting is...

Your phone number is…

DTL

Optional

Subscriber Services Prompt

Error Pmt (Default)

[Page 4]

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

SVMi E-Series System Prompt

SVMi E-Series System Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Subscriber Services Prompt

Prompt

Number

0382

0216

0735

0525

0408

0406

0054

0401

0337

0476

0546

0306

0334

0962

0931

0700

0517

0400

0407

0456

SVMi E-Series Prompts and Prompt Utility/September 2005 26

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Indexed Prompts

Indexed prompts are nested into a single prompt. Code is written to reference Prompt 900 and extract the prompt(s) by index or indexes required for certain functionality. This list is here solely for you to see what the prompts are. It is highly recommended that you do not try to alter Prompt 900 or the prompts it contains.

INDEX

Reference

Prompt

INDEX

Reference

Prompt

40

41

42

43

44

45

35

36

37

38

39

30

31

32

33

34

25

26

27

28

29

14

15

16

17

18

9

10

11

12

13

19

20

21

22

23

24

4

5

6

7

8

0

1

2

3

"ZERO"

"ONE"

"TWO"

"THREE"

"FOUR"

"FIVE"

"SIX"

"SEVEN"

"EIGHT"

"NINE"

"TEN"

"ELEVEN"

"TWELVE"

"THIRTEEN"

"FOURTEEN"

"FIFTEEN"

"SIXTEEN"

"SEVENTEEN"

"EIGHTEEN"

"NINETEEN"

"TWENTY"

"THIRTY"

"FORTY"

"FIFTY"

"SIXTY"

"SEVENTY"

"EIGHTY"

"NINETY"

"DATE"

"TIME"

"AM"

"PM"

"SUNDAY"

"MONDAY"

"TUESDAY"

"WEDNESDAY"

"THURSDAY"

"FRIDAY"

"SATURDAY"

"NOT SET"

"PAUSE"

"WAIT FOR DIAL TONE"

"WAIT FOR ANSWER"

"IMMEDIATE"

"STAR"

"POUND"

86

87

88

89

90

91

81

82

83

84

85

76

77

78

79

80

71

72

73

74

75

60

61

62

63

64

55

56

57

58

59

65

66

67

68

69

70

50

51

52

53

54

46

47

48

49

"MAILBOX"

"MESSAGE"

"MESSAGES"

"EXTENSION"

"OH"

"NO"

"A PUBLIC CALLER"

"CALLER"

"NEXT"

"FIRST"

"SECOND"

"THIRD"

"FOURTH"

"FIFTH"

"SIXTH"

"SEVENTH"

"EIGHTH"

"NINTH"

"TENTH"

"ELEVENTH"

"TWELVTH"

"THIRTEENTH"

"FOURTEENTH"

"FIFTEENTH"

"SIXTEENTH"

"SEVENTEENTH"

"EIGHTEENTH"

"NINETEENTH"

"TWENTIETH"

"THIRTIETH"

"CALLER IS"

"CALLERS ARE"

"YOU HAVE"

"NEW MESSAGES"

"SAVED MESSAGES"

"NEW MESSAGE"

"SAVED MESSAGE"

"SECOND"

"SECONDS"

"MINUTE"

"MINUTES"

"OPTIONS"

"JANUARY"

"FEBRUARY"

"MARCH"

"APRIL"

INDEX

Reference

127

128

129

130

131

132

133

134

135

136

117

118

119

120

121

122

123

124

125

126

101

102

103

104

105

106

107

108

109

110

111

112

113

114

115

116

92

93

94

95

96

97

98

99

100

Prompt

"MAY"

"JUNE"

"JULY"

"AUGUST"

"SEPTEMBER"

"OCTOBER"

"NOVEMBER"

"DECEMBER"

"HUNDRED"

"THOUSAND"

"MILLION"

"BILLION"

"HOURS"

"HOUR"

"AND"

"TELEPHONE NUMBER"

"DELETED MESSAGE"

"DELETED MESSAGES"

"UNDELIVERED MESSAGE"

"UNDELIVERED MESSAGES"

"URGENT MESSAGE"

"URGENT MESSAGES"

"CALLBACK MESSAGE"

"CALLBACK MESSAGES"

"REMINDER"

"REMINDERS"

"PRIVATE MESSAGE"

"PRIVATE MESSAGES"

"PRIMARY"

"NUMBER"

"TO"

"UNTIL"

"FAX MESSAGE"

"FAX MESSAGES"

"CURRENTLY HOLDING"

"FOLLOW UP"

"FOLLOW UPS"

"COMMITMENT"

"COMMITMENTS"

"TASK"

"TASKS"

"ACTIVE"

"PENDING"

"SENT BY"

"FORWARDED BY"

SVMi E-Series Prompts and Prompt Utility/September 2005 27

Home Page

Special Switch Application Prompts

The SVMi can be used by the Switch as a RAD (Recorded Announcement Device). Some RAD applications are BGM (Back Ground

Music), MOH (Music on Hold) and UCD (Unified Call Distribution) First and Second Message.

There are no prerecorded Prompts for BGM and MOH. The prompts listed below can be used for UCD Hold announcements (as assigned in MMC 607) or assigned to other SVMi applications.

The prompts listed below are all optional and are not normally used with SVMi E-Series Applications so they are not associated with any Block Type in the SVMi.

Prompt Text in Alphabetical Order

Block

Type

Function Category and

Location

Prompt

Number

Thank you for calling, please dial your party’s extension number.

Invalid number, please try again.

“I’m sorry, there is no answer.”

I’m sorry, that station is busy.

One moment please.

5049

5050

5051

5052

5053

I’ll transfer you.

Good-bye.

Thank you.

Please hold for the operator.

Please hold for assistance.

Thank you, good-bye.

5055

5056

5057

5058

5059

5060

I’m sorry, all stations are presently busy.

I’m sorry, all stations are still busy.

Default UCD First Message

MMC 607

Default UCD Second Message

MMC 607

5061

5062

Please call back later.

5063

I’m sorry, not a valid selection.

5064

Note: When using the SVMi as a RAD the prompts are assigned in the Switch by the last two (right most) digits only. All Prompts in the SVMi E-Series are 4 digits. The SVMi Prompts that are used for RAD applications will be a 5000 Series prompt (50xx where xx

= the two digit prompt ID assigned in the switch ranging from 00 to 99). For Example: In MMC 607 the UCD 1 st

Message is assigned as 61. If you wanted to listen to or modify the recording in the SVMi, you would enter Prompt 5061.

SVMi E-Series Prompts and Prompt Utility/September 2005 28

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