Cisco OEM Servers – Cisco Logo’d

Cisco APL-AON-8342-K9

8863-PKR

IMPORTANT! Service Instructions

You must print and follow these instructions BEFORE taking a service call on this machine.

Machine data:

MT = 0159-101

IBM MT = 8863-PKR

The Cisco AON server has no keyboard, monitor or mouse!

Attachment of a remote terminal connection using a laptop computer is required to service the machine

Tool Requirements

Listed below are the tools that an SSR MUST have to prior to taking a call

on the AON server:

• Laptop computer with Windows XP or Windows 2000 installed with

HyperTerminal application available. (HyperTerminal comes standard in

Windows XP and Windows 2000)

• Cable Kit (IBM Tool P/N 62H4857)

Adapter Service Tool (P/N 39X8939) if using a laptop without a serial port

• USB Floppy Drive (FRU P/N 05K9283) or equivalent if using diskette images for BIOS and code updates

Note: AON has no on-board floppy drive

Product Overview

The Cisco 0159-101 server is a single fixed configuration of IBM’s eServer xSeries x366 with Cisco branding and custom Cisco content. The Cisco branded model is called AON (Application Oriented Network ). This unique IBM model

8863-PKR is based on the RoHS xSeries x366 model 8863-1SU with the following modifications:

• Custom bezel with Cisco color, logo, product name and product ID

• Customized Cisco BIOS (based on IBM standard BIOS)

Note: Always check with GSSC for latest release level

• 128MB Compact Flash module with Cisco boot code

• Custom PCI adapter card that hosts the compact flash (slot 2)

• NetXtreme 1000T+ Copper Ethernet adapter – RoHS (slot 1)

• 2 x 36GB 10K rpm 2.5” SAS Hot-Swap HDDs - RoHS with Cisco color bezel

• Custom CMOS settings on the I/O card

• Preloaded Cisco AON OS image – Cisco service responsibility

• Tarari PCI card (slot 6) – Cisco service responsibility

• No keyboard

• No mouse

• No monitor

All of the IBM serviced components of the server have IBM FRU/CRU parts.

Service Info rmation

Service Deliverables

Cisco is requesting IBM to provide On Site Services per Contract # MSA

MW00101 between IBM and Cisco Systems. The following On Site Service levels are required:

• 7x24x4 Same Day

NBD

• 5x9x4

Call Flow

The “Cisco xSeries” call flow follows the same call flow as standard IBM xSeries machines, going thru the Atlanta Service Support Center for call screening. MT is 0159.

Cisco TAC (Technical Assistance Center) will place all service requests to IBM, not end users. Cisco TAC is responsible for L1/L2 of the AON integrated product.

Once a problem is isolated to the IBM manufactured hardware, Cisco TAC will place a service request to the GSSC. The support flow will be: End User

ÆCisco

TAC

ÆGSSC L1ÆWWBOÆPE

Advance Notice of Installation Address

Because the AON server requires special tools and service procedures, Cisco has agreed to give IBM approximately 30 days advance notice of the installation address for any AON system to be serviced. OEM Service Planning and the NSO will communicate this information to the affected IBM service geography location.

Special Service Considerations

The Cisco 0159-101 AON server is essentially an IBM xSeries 8863 with some custom content. Standard x366 PD, diagnostic and part replacement procedures should be employed to service this model. The following outlines the unique service procedures that are required due to the custom content and unique Cisco field environment.

Attaching a Laptop Computer as a Remote Console Device

In the Cisco field environment, there is no keyboard or monitor available to the

SSR. A laptop computer will need to be connected as a terminal emulation device. Use the following procedure to launch and configure HyperTerminal and attach the laptop to the server.

Launch and Configure HyperTerminal from Windows XP or Windows 2000

1. From the Start menu select Programs

Æ Accessories Æ

Communications

Æ HyperTerminal

2. Enter a name (e.g. AON Server) and select an icon for the connection in the Connection Description dialogue box

3. Press OK

4. In the Connect To dialog box select COM1 (or active COM port on your laptop) from the Connect using: drop down menu

5. Press OK

6. Select the following from the COM(X) Properties Port Settings drop down menus

Bits per second:

Æ 9600

Data bits:

Æ 8

Parity:

Æ None

Stop bits:

Æ 1

Flow control:

Æ None

7. Press OK

8. Select File

Æ Properties from the HyperTerminal task bar

9. Click on the Settings tab

10. Select VT100 in the Emulation drop down menu

11. Press OK

Connect the laptop using a null modem cable

1. Obtain cable kit with null modem cable Tool # 62H4857. The null modem cable is the cable with female DB25 & DB9 pigtails on each end.

2. Connect one end of the null modem cable to the COM port on your laptop that was selected when configuring the HyperTerminal session.

Note: If your laptop does not have a serial port, obtain PCMCIA serial adapter (Tool P/N 39X8939) for serial port connectivity

Or

Obtain USB Serial/Parallel adapter (FRU# 22P9036) and connect using a

USB port.

Here is a link to the IBM web to down load the driver for installing the USB

Serial/Parallel adapter if you have not previously installed the device. http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=ibm&lndocid=MIGR-

41778

3. Connect the other end of the cable to System Serial Port on the AON server. The System Serial Port is the upper serial port on the rear panel of the AON server. See Figure 1. If the customer has a remote console connected to the System Serial Port, unplug the customer connection and attach the cable.

CAUTION: The System Serial Port is the upper serial port

connector and is identified with a teal color bezel. The lower, SP Serial

Port is not active and cannot be used for this function.

Figure 1. Location of System Serial Port Connector for Remote Terminal

Attachment

=

= CORRECT

X

4. Laptop can now be used as a remote console. Proceed with x366 service activity.

Custom Cisco AON BIOS

The BIOS on the Cisco AON server is a custom BIOS based on the standard

IBM BIOS. It is mandatory to use the Cisco AON BIOS CD iso-image or BIOS flash diskette when updating BIOS during a service call.

CAUTION: Always flash a replacement planar FRU with the Cisco

BIOS using the CD or diskette image. See Appendix 3.

The latest level CD and diskette images for the Cisco BIOS flash utility can be downloaded from CORE and InfoTips.

Note: Always check with GSSC for latest release level

The flash utility works the same as the standard IBM BIOS for the x366. When flashing BIOS, update the Serial Number when prompted to the IBM seven digit

serial number located on the chassis (e.g. 26K8806). Also update the Machine

Type/Model when prompted to 8863PKR. Make sure to save settings.

CAUTION: The Cisco AON application will not run without the IBM

Serial Number and Machine Type/Model correctly set in BIOS. Always verify settings are correct.

Verify the Machine Type Model and Serial Number are correct:

• Boot to F1 Setup

• Select System Information

• Select Product Data

• Verify Serial Number and Machine Type/Model fields are correct

• If Serial Number and/or Machine Type/Model are incorrect, rerun BIOS flash

I/O Card Replacement

The I/O card contains the BIOS CMOS settings.

CAUTION: The settings for the Cisco AON server are different then

the standard IBM default settings. When replacing an I/O card FRU in an

AON machine, it is necessary to run a bootable CMOS settings utility to update the I/O card to the Cisco defaults. The bootable CD and diskette

image utility can be downloaded from CORE and InfoTips.

Use the following procedure to update the CMOS settings.

Note: The utility will flash the CMOS settings and warm reboot. This takes approximately 4 minutes. During this period, there will be no video directed

to the laptop.

1. Obtain a copy of the CMOS settings utility from CORE: See Appendix 3

2. Insert the CD or diskette into the drive

3. Boot the server

4. Wait until the “Cisco AON CMOS Settings Updated Successfully” message appears.

5. Remove CD or diskette

6. Proceed with normal service activity

Compact Flash PCI card with flash module

The PCI card in slot 2 is an IBM designed and supported adapter that contains a

128MB flash memory module. The flash module contains the Cisco AON boot image. If “O/S cannot be found” errors occur, reseat / replace the flash module

with FRU P/N 39Y6827 and/or PCI card with FRU P/N 41Y3137. Contact Atlanta

GSSC for assistance.

CAUTION: The compact flash module FRU (P/N 39Y6827) cannot be substituted since the FRU contains the Cisco boot code.

Tarari PCI Card

The PCI card in slot 6 is a third party adapter made by Tarari. Although IBM integrates this card into the machine as an accommodation to Cisco, IBM has no warranty or service responsibility for this card. Cisco should screen for failing

Tarari cards prior to placing a service request to IBM. If during IBM PD a problem is isolated to this card, the IBM action is to turn this problem over to Cisco TAC.

CAUTION: IBM does not stock this service part. If IBM determines the

PCI card is failing, the SSR should contact the Front Office to have this communicated to Cisco Systems for resolution.

APPENDIX 1

AON Trouble Shooting Guide

Use the following table to diagnosis and correct some unique problems found in servicing the Cisco AON server.

PROBLEM CAUSE ACTION

Remote laptop console not

• Straight serial cable used • Make sure cable is a null operational ( No video or instead of a null modem modem cable key entry over serial connection) cable

• Null modem cable connected to the SP

• Connect null modem cable into the System

Remote console video characters appear erroneous (No readable text)

Cisco OS will not load/run after flashing BIOS or replacing a planar board

Serial connector; not the

System Serial Connector

• COM port on laptop is disabled

• COM port selected in

HyperTerminal setup does not match the laptop active COM port

• COM port settings in

HyperTerminal are incorrect

• HyperTerminal Emulation is set incorrectly

• Serial Number and/or

Machine Type / Model not set correctly in BIOS

Serial connector (Top serial port connector).

• Using the Windows

Device Manager, make sure that the COM port is enabled and that no conflicts exist.

• Make sure the COM port used by HyperTerminal matches the active COM port connected to the null modem cable

• Relaunch HyperTerminal and select the following

COM port settings

- Bits per second: 9600

- Data Bits: 8

- Parity: None

- Stop Bits: 1

- Flow Control: None

• Set Emulation to VT100 from the HyperTerminal

Properties / Settings menu.

• Boot to F1 Configuration and Set Up to verify

Serial Number and

Machine Type / Model are set correctly in the

Product Data. Run BIOS flash utility if changes are required.

OS cannot be found error

• PCI Flash card or compact flash memory

Remote Console not working after replacing the

Super I/O card module defective

• Replacement FRU contains IBM CMOS defaults which do not

PCI Card in slot 6 appears defective enable console redirection to the serial port

• Unknown

• Reseat/replace the PCI card in slot 2 or the flash module on the PCI card

• Run the CMOS Settings flash utility available on

CORE.

My laptop has no serial port to connect the null modem cable

• No onboard serial connector

• Contact IBM Remote

Support to have Cisco take over Service responsibility

• Obtain USB

Serial/Parallel adapter

(FRU# 22P9036) and connect through a USB port

APPENDIX 2

Service Parts

IBM owned service parts will be used for service.

CAUTION: Cisco Systems TAC should be consulted before replacing

any part a second time. Many functions of this server are under control of the Cisco application and OS.

The FRU list is as follows:

* = Cisco unique part

FRU P/N

01R1479

03K9050

DESCRIPTION

Baffle, Air Block

PCI Spacer

Processor – 3.16GHz Cranford (4)

Battery Pack

CRU/FRU

CRU – T2

CRU – T1

13M7878

13N2256

24P1295

24R2723

24R2750

24R2704

25K9610

25K9618

25K9626

26K8923

26K8947

26K8948

26K8951

33F8354

39M2509

*39M2637

*39M2638

39M2641

39M2693

39M2694

39M2696

39M2699

39M3541

39M3563

Lift Handle Kit

Power Supply – 1300 Watt

VRM 2U/105A (Prime)

VRM 2U/105A (Alt)

Cable – SAS 4X

Cable – Zeus USB

Cable – DVD

System Label

Top Cover

Bracket – EIA Mounting

PCI Card Guide

Battery – 3.0V CMOS Coin Cell

Cable, PCI

Bezel Kit – Cisco

HDD Filler – Cisco

Cable, Serial

Fan, 80mm

Fan, 92mm

Lift Kit

Card, PCI

CD/DVD (Prime)

CD/DVD (Alt)

FRU

CRU – T2

CRU – T1

CRU – T1

FRU

FRU

FRU

FRU

CRU – T2

FRU

FRU

CRU – T1

FRU

CRU – T1

FRU

CRU – T2

CRU – T1

CRU – T2

CRU – T1

CRU – T1

CRU – T2

CRU – T1

CRU – T1

FRU

CRU – T1

FRU

CRU – T2

CRU – T2

CRU – T2

41Y3161

41Y3166

41Y8730

42C2618

59P4739

59P4740

39M5377

39M5808

39Y6081

39R8731

*39Y6827

*39Y8108

*40K1131

40K6556

40K6591

40K6592

*41Y3137

41Y3151

41Y3152

41Y3153

Line Cord

1GB 3200 ECC Memory

Ethernet Card

Card, RAID 8i

Compact Flash Module w/ Cisco AON image

HDD Tray – Cisco

HDD, 36GB 10K SCSI - Cisco

Cable Management Arm

Kit, Rack

Kit, Shipping Brkt

PCI Card – Compact Flash - Cisco

BkPlane, Rack Pwr

Card, Super I/O

Card, Memory

SAS BkPlane

SAS Super I/O

Kit, Misc

Cable, SAS Power

Alcohol Wipe

Thermal Grease

CRU – T1

CRU – T1

CRU – T2

CRU – T2

CRU – T1

CRU – T2

CRU – T1

CRU – T1

CRU – T1

CRU – T1

CRU – T2

FRU

CRU – T2

CRU – T2

FRU

FRU

CRU – T2

CRU – T2

CRU – T1

CRU – T2

CRU – T1

CRU – T1

APPENDIX 3

AON Machine Code

The following are the supported machine code levels for the Cisco AON server.

The highlighted files are unique to the Cisco server. The non-highlighted files are common code for the 8863 Machine Type.

Note: Always check with GSSC for latest supported level. The Cisco BIOS and

I/O Card CMOS Settings Utility can be downloaded from CORE and InfoTips.

Cisco BIOS 54b

• oem_fw_bios_zuec54b-csco_anyos_i386.img Æ BIOS 54b flash utility diskette image for Cisco AON (unique to Cisco)

• oem_fw_bios_zuec54b-csco_anyos_i386.iso Æ BIOS 54b flash utility CD image for

Cisco AON (unique to Cisco)

I/O Card CMOS Settings Utility

• IBM Service CMOS Settings Cisco AONs-V1.img Æ CMOS Settings Utility diskette image for Cisco AON (unique to Cisco)

• IBM Service CMOS Settings Cisco AONs-V1.iso Æ CMOS Settings Utility CD image for

Cisco AON (unique to Cisco)

BMC Firmware

• Ibm_fw_bmc_z2bt05e_dos_i386.img Æ BMC version 2-05 for IBM (and Cisco)

CPLD Code

• Heud18a.img Æ CPLD 18 for IBM (and Cisco)

Diagnostics Code

• Ibm_fw_diag_zuyt27a-1_anyos_intel32.img Æ Diags 27 diskette 1 of 2 for IBM (and

Cisco)

• Ibm_fw_diag_zuyt27a-2_anyos_intel32.img Æ Diags 27 diskette 2 of 2 for IBM (and

Cisco)

ServeRAID BIOS & Firmware

• Islamorado_8_30_22_K42006-cdrom1.iso ( has BIOS / Firmware and drivers for IBM

(and Cisco)