Citizen CLP-7201e User`s manual

Citizen CLP-7201e User`s manual
USER’S
MANUAL
Thermal Transfer Bar Code Printer
CLP-7201e
CLP-7202e
Before Operation
FCC COMPLIANCE STATEMENT
FOR AMERICAN USERS
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the user will be required to correct
the interference at his own expense.
COMPLIANCE STATEMENT
FOR EUROPEAN USERS
CE marking shows conformity to the following criteria and provisions:
Low Voltage Directive (73/23/EEC)/EN60950
EMC Directive (89/336/EEC)/EN55022, EN55024, EN61000-3-2
& EN61000-3-3
1
Before Operation
EMI COMPLIANCE STATEMENT
FOR CANADIAN USERS
This equipment generates and uses radio frequency energy and if not installed and used
properly, that is, in strict accordance with the manufacturer's instructions, may cause
interference to radio and television reception. This digital apparatus does not exceed the
Class A limits for radio noise emissions from digital apparatus set out in the Radio
Interference Regulations of the Canadian Department of Communications. This equipment is
designed to provide reasonable protection against such interference in a residential
installation. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
・ Reorient or relocate the receiving antenna.
・ Increase the separation between the equipment and receiver.
・ Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
・ Consult the dealer or an experienced radio/TV technician for help.
CAUTION:
Use shielded cables to connect this device to computers.
Any changes or modifications not expressly approved by the
grantee of this device could void the user's authority to operate the
equipment.
ETAT DE CONFORMITE EMI A L'USAGE
DES UTILISATEURS CANADIENS
Cet équipment produit et utilise l'énergie à radiofréquences et s'il n'est pas installé et utilisé
correctment, c'esst à dire en accord strict avec les instructions du fabricant, il risque de
provoquer des intérferences avec la réception de la radio et de la télévision.
Le présent appareil numérique n'émet pas de bruite radioélectriques dépassant les limites
applicables aux appareils numériques de la classe A prescrites dans le Réglement sur le
brouillage radioélectrique édicté par le ministère des Communications du Canada.
Cet équipment est conçu pour fournir une protection satisfaisante contre de telles
interférences dans une installation résidentielle. Cependant, il n'y a pas de garantie contre
les interférences avec les réceptions radio ou télévison, provoquées par la mise en et hors
circuit de l'équipment; aussi, il est demandé a l'utilisateur d'essayer de corriger l'interférence
par l'une ou plus des mesures suivantes:
・ Réorienter l'antenne de réception.
・ Installer l'ordinateur autre part, par égard pour le récepteur.
・ Brancher l'ordinateur dans une prise de courant différente de façon à ce que
l'ordinateur et le récepteur soient branchés sur des circuits différents.
2
Before Operation
Important Safety Instructions
1. Read all of these instructions and save them for later reference.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners.
Use a damp cloth for cleaning.
4. Do not use this product near water.
5. Do not place this product on an unstable cart, stand or table. The product may fall, causing
serious damage to the product.
6. Slots and openings on the cabinet and the back or bottom are provided for ventilation.
To ensure reliable operation of the product and to protect it from overheating, do not block or
cover these openings. The openings should never be blocked by placing the product on a bed,
sofa, rug or other similar surface. This product should never be placed near or over a radiator or
heat register. This product should not be placed in a built-in installation unless proper ventilation
is provided.
7. This product should be operated from the type of power source indicated on the marking label.
If you are not sure of the type of power available, consult your dealer or local power company.
8. This product is equipped with a three-pronged plug, a plug having a third (grounding) pin. This
plug will only fit into a grounding-type power outlet. This is a safety feature. If you are unable to
insert the plug into the outlet, contact your electrician to replace your obsolete outlet. Do not
defeat the safety purpose of the grounding-type plug.
9. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be
walked on.
10. If an extension cord is used with this product, make sure that the total of the ampere ratings on
the products plugged into the extension cord do not exceed the extension cord ampere rating.
Also, make sure that the total of all products plugged into the wall outlet does not exceed 15
amperes for 120V outlet and 7.5 amperes for 220V−240V outlet.
11. Never push objects of any kind into this product through cabinet slots as they may touch
dangerous voltage points or short out parts that could result in a risk of fire or electric shock.
Never spill liquid of any kind on the product.
12. Except as explained elsewhere in this manual, don't attempt to service this product yourself.
Opening and removing those covers that are marked "Do Not Remove" may expose you to
dangerous voltage points or other risks. Refer all servicing on those compartments to service
personnel.
13. The mains plug on this equipment must be used to disconnect mains power. Please ensure that
the socket outlet is installed near the equipment and shall be easily accessible.
14. Unplug this product from the wall outlet and refer servicing to qualified service personnel under
the following conditions:
A. When the power cord or plug is damaged or frayed.
B. If liquid has been spilled into the product.
C. If the product has been exposed to rain or water.
D. If the product does not operate normally when the operating instructions are followed.
Adjust only those controls that are covered by the operating instructions since improper
adjustment of other controls may result in damage and will often require extensive work
by a qualified technician to restore the product to normal operation.
E. If the product has been dropped or the cabinet has been damaged.
F. If the product exhibits a distinct change in performance, indicating a need for service.
3
Before Operation
Notice
1. Before use, be sure to read this manual. And keep it handy for reference
when needed.
2. The contents of this manual may change without prior notice.
3. Reproduction, transfer, or transmission of the contents of this manual
without prior consent is strictly prohibited.
4. We are not liable for any damage resulting from the use of the
information contained herein, regardless of errors, omissions, or
misprints.
5. We are not liable for any problems resulting from the use of optional
products and consumable supplies other than the designated products
contained herein.
6. Do not handle, disassemble or repair the parts other than those
specified in this manual.
7. We are not liable for any damage caused by user's erroneous use of the
printer and inadequate environment.
8. Data residing in the printer is temporary. Therefore, all data will be lost if
power is lost. We are not liable for any damage or loss of profits caused
by data loss due to failures, repairs, inspections, etc.
9. Please contact us if there are any mistakes or ambiguities within this
manual.
10. If there are missing or incorrectly collated pages in this manual, contact
us to obtain a new manual.
4
Before Operation
SAFETY INSTRUCTIONS
 must be strictly observed !
・ご使用前に必ず本書をよくお読み下さい。読み終わった後は大切に保管し、
z
To prevent personal injury or property damage, the following shall be strictly
observed.
z
The degree of possible injury and damage due to incorrect use or improperly
following instructions is described below.
WARNING
Indicates a situation which, if not observed and handled
properly, could result in death or serious injury.
CAUTION
Indicates a situation which, if not observed and handled
properly, could result in injury.
This is a mark to call attention to the reader.
5
Before Operation
WARNING
„ Never perform the following. If not avoided, these may cause damage or trouble to the
printer or cause the printer to overheat and release smoke and cause burns or an
electrical shock. If the printer is damaged or is malfunctioning, be sure to turn the power off
immediately and remove the power cord from the outlet, then consult our service
personnel.
• Do not jolt or impact to the printer by stepping on, dropping or hitting the printer.
• Do not place the printer in a poorly ventilated area, or shut off the air vent of the
printer.
• Do not place the printer where chemical reactions occur, such as in laboratories or
where air is mixed with salt or gas.
• Do not use a power voltage or frequency other than those specified.
• Do not plug/unplug the power cord or attach/detach the interface cable by simply
grabbing the power cord or interface cable. Do not pull or carry the printer when the
tension of the power cord or interface cable is increased.
• Do not drop or put foreign matter such as clips and pins into the printer. This may
cause problems.
• Do not plug the power cord into an outlet with many loads.
• Do not spill drinks such as tea, coffee and juice on the printer or spray insecticide on
the printer. If drink or water is spilled, first be sure to turn the power off and remove the
power cord from the outlet, then consult our service personnel.
• Do not disassemble or modify the printer.
„ Discard or safely store the plastic packing bag. This bag should be kept away from
children. If the bag is pulled over a child’s head, it may cause suffocation.
6
Before Operation
General Precautions
1.
Prior to operation, read the safety instructions carefully and observe them.
2.
Do not drop or put foreign matter such as clips and pins into the printer. This may cause
problems.
3.
Be careful when moving or carrying the printer. Dropping the printer may cause injury or
property damage.
4.
Make sure if you open the top cover, it is opened all the way. If only partially open, the
cover could slam shut, possibly causing injury.
5.
When the cover is open, be careful of the corners of the cover. They could cause injury.
6.
Do not open the printer during printing.
7.
When cleaning the surface of the printer case, do not use the cloth that is soaked in
thinner, trichloroethylene, benzine, ketone or similar chemicals.
8.
Do not use the printer where there is a lot of oil, iron particles, or dust.
9.
Do not spill liquids or spray insecticide on the printer.
10.
Do not jolt or impact to the printer by stepping on, dropping or hitting the printer.
11.
Operate the control panel properly. A careless, rough handling may cause problems or
malfunction. Do not use such sharp-edged tool as a ballpoint pen for operation.
12.
Be careful of the edges of the plates so injury or property damage is possible.
13.
If a problem occurs during printing, stop the printer immediately and unplug the power
cord from the outlet.
14.
When printer trouble occurs, do not try to dissemble it. Instead, consult our service
personnel.
7
Before Operation
Precautions When Installing the Printer
1.
Prior to operation, read the safety instructions carefully and observe them.
2.
Do not use or store the printer near fire, excessive moisture, in direct sunlight, near an air
conditioner or heater or other source of unusually high or low temperature or humidity or
excessive dust.
3.
Do not place the printer where chemical reactions occur, such as in a laboratory.
4.
Do not place the printer where air is mixed with salt or gas.
5.
The printer must sit on a firm, level surface where there is ample ventilation. Never allow
the printer's air vent to be blocked by a wall or other object.
6.
Do not put anything on the top of printer.
7.
Do not place the printer near a radio or television, and do not use the same wall outlet for
the printer and radio or television. Radio or television reception could be adversely affected.
8.
Do not use a power voltage or frequency other than those specified.
9.
Do not put anything on the power cord or step on it.
10.
Do not drag or carry the printer with the power cord or interface cable.
11.
Avoid plugging the power cord into an outlet with many loads.
12.
Do not bundle the power cord when inserting the plug.
13.
Always grip the plug housing, not the cord, to plug/unplug the power cord.
14.
Make certain the power is turned off before connecting/disconnecting the interface cable.
15.
Avoid lengthening the signal cable or connecting it to any noise-producing device. If it is
unavoidable, use the shielded cable or twisted pair for each signal.
16.
Place the printer near the outlet where the power cord can be unplugged easily to shut off
power.
17.
Use the AC outlet that accepts a three-pronged plug. Otherwise, static electricity may be
generated and there will be danger of electric shock.
8
Before Operation
Contents
Before Operation
FCC Compliance Statement for American Users ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ 1
Compliance Statement for European Users ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ 1
EMI Compliance Statement for Canadian Users ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ 2
Important Safety Instructions ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ 3
Notice ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ 4
Safety Instructions ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ 5
Warning ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ 6
General Precautions ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ 7
Precautions When Installing the Printer ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ 8
Contents ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ 9
Main Features ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ 11
Model Description ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ 12
Chapter 1
1
2
3
4
Chapter 2
1
2
3
4
5
6
Setup
Confirmation of Carton Contents ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅
Part Names and Functions ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅
Connection to Power ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅
Connection to a Computer ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅
14
15
18
19
Printer Operation
Power On/Off ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ 22
Normal Operating Mode ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ 24
Printer Configuration Setting Mode ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ 25
Self-Test Mode & Hex Dump Mode ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ 30
System Maintenance Mode ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ 32
Returning to Factory Setting ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ 35
9
Before Operation
Contents
Chapter 3
1
2
3
4
5
6
Media and Ribbon
Kinds of Approved Media ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ 38
Configuration of Approved Media (When Using Front Sensors) ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ 39
Configuration of Approved Media (When Using Adjustable Sensor) ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ 40
Media Setting ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ 41
Kinds of Approved Ribbons ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ 43
Ribbon Setting ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ 44
Chapter 4
Printer Adjustments
1 Use of Media Other Than the Recommended
(Printhead Offset Adjustments – Media Thickness Adjustments) ⋅ ⋅ ⋅ ⋅ ⋅ ⋅
2 Use of Narrow Media/Ribbons
(Printhead Pressure Adjustments) ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅
3 Use of Narrow Media/Ribbons
(Ribbon Tension Adjustments) ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅
4 Adjustable Sensor (For CLP-7201e) ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅
5 Cleaning ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅
Chapter 5
1
2
3
4
5
6
48
49
50
52
53
Troubleshooting
Error Messages ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅
Power Troubleshooting ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅
Media Feed Troubleshooting ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅
Ribbon Feed Troubleshooting ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅
Print Troubleshooting ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅
Interface Troubleshooting ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅
56
60
61
62
63
64
Appendixes
1 Options ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ 66
2 Specifications ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ 68
10
Before Operation
Main Features
Optimum ribbon tension
The Active Ribbon Control & Positioning technology used in this printer gives improved print
quality with a wide range of media and ribbon combinations. ARCP is designed to eliminate
ribbon wrinkling and slippage. Thus print registration and positioning especially with small
labels are improved.
When a ribbon is initially installed, the source ribbon spool is considerably larger than the
destination spool. By the end of the ribbon, this situation is reversed leading to noticeable
variations in ribbon tension. Our new ARCP technology is designed specifically to eliminate
this effect by equalizing the ribbon tension throughout the print run.
High-speed, high-quality printing
This printer adopts both a direct-thermal and thermal-transfer printing system with the line
thermal head and its unique control IC enables high-speed and high-quality printing.
Powerful control language
A powerful yet simple to use control language is standard to all of Citizen’s label printers
allowing easy design of labels and bar codes. Alternatively, Citizen provides printer drivers for
popular operating systems such as Windows™.
Easy operation
Thanks to the clam-shell mechanism, labels, media and ribbons are loaded easily and
maintenance such as head cleaning is carried out smoothly.
IEEE1284 Parallel, serial and USB ports as the standard
The enhanced parallel, serial and USB ports are provided as the standard to enable highspeed data transmitting and industry compatible connectivity.
Adjustable sensor
The adjustable, moveable sensor, standard on the CLP-7201e, allows irregularly cut labels
and tags to be used with ease. The sensor can also detect black registration marks that are
not at the edge of the media.
LAN Ethernet and WiFi (optional)
The LAN Ethernet and WiFi interfaces are optionally available to meet the variety of needs of
computer-printer network.
Trademark Acknowledgement:
Windows: Microsoft Corporation
11
Before Operation
Model Description
The following two models are available. The main different points between the two models
are shown below.
Model
Print
resolution
Printing speed
Adjustable
media sensor
Flash Memory
CLP-7201e
200dpi
2−7 IPS
Standard
Standard on-board
CLP-7202e
200dpi
2−7 IPS
Optional
Via PCMCIA card
12
Chapter 1 Setup
Chapter 1
Setup
1
Confirmation of Carton Contents
2
Part Names and Functions
3
Connection to Power
4
Connection to a Computer
13
Chapter 1 Setup
1 Confirmation of Carton Contents
1
Confirmation of Carton Contents
Check that the following accessories are included with the printer in the carton.
power cord
paper core
roll holder
ink ribbon
ribbon holders (two)
user’s manual
Thermal head cleaner
roll guide
printer
labels
The empty carton and packing materials should be stored for future shipping of the printer.
CAUTION
• Be careful when moving or carrying the printer and when taking the printer out of the
carton. The printer may cause injury or property damage if dropped. Be sure to grip
the printer housing firmly when taking it out of the carton. Do not grip the printer by
the foam packing material which may break, causing the printer to drop.
• When opening the cover, open it all the way. If only part way open, the cover could
slam shut, possibly causing injury.
• Be careful of the edge of the cover when the cover is opened. It may cause injury or
property damage.
• Be careful of the edges of the metal plates so injury or property damage is possible.
14
Chapter 1 Setup
2 Part Names and Functions
2
Part Names and Functions
Front view
1
13
8
3
6
4
5
9
7
2
11
12
10
(8) Open lever
To swing the printhead out of the way
when loading the media or cleaning the
printhead. (See Chapter 3.)
(1) Cover
Opens to allow loading of the media and
ribbon.
(2) Control panel
To set the printer configuration settings.
(See Chapter 2.)
(9) Printhead pressure adjustment knob
(See Chapter 4.)
(10) Open guide
Holds down the media. The adjustable,
movable media sensor inside (available for
the model CLP-7201e) detects the media
position. (See Chapter 3.)
(3) Ribbon holder
To attach the ribbon. (See Chapter 3.)
(4) Ribbon winder
To wind the ribbon after printing.
(See Chapter 3.)
(5) Roll holder
Holds the roll of media.
(11) Open guide lever
Pressing this opens the open guide to
replace the media. (See Chapter 3.)
(6) Roll guide
Guides the roll of media. This is adjusted
according to the width of the media. (See
Chapter 3.)
(12) Front sensors
Detect the label or tag position. (See
Chapter 3.)
(7) Media holder
Holds the roll holder. (See Chapter 3.)
(13) Offset check window
Allows you to check the optimum position
of the printhead. (See Chapter 4.)
15
Chapter 1 Setup
2 Part Names and Functions
Side view
(1) Adjust-screw
To change the ribbon tension setting on
the winding side. (See Chapter 4.)
(2) Rear tension knob
To change the ribbon tension setting on
the feeding side. (See Chapter 4.)
2
1
Rear view
(1) Serial interface connector
To connect the serial interface cable.
(2) USB interface connector
To connect the USB interface cable.
(3) Parallel interface connector
To connect the parallel interface cable.
(4) Power switch
To turn on or off the power.
(See Chapter 2.)
4
1
(5) Power inlet
To connect the power cord.
(6) PCMCIA memory card cover
To protect the PCMCIA memory card
from exposure to dust and foreign matter.
To install a PCMCIA memory card, first
unhook this cover, then slide it out. (See
Appendixes.)
6
2
5
3
16
Chapter 1 Setup
2 Part Names and Functions
Control panel
1
6
2
7
8
5
4
3
(5) STOP key
Stops the printer operating.
(1) LCD
Displays the current printer status,
configuration settings, or an error message.
(6) Media gap adjustment control
To adjust the media gap sensor sensitivity.
(2) LEDs
One LED is the power indicator and the
other the error indicator.
(7) Black mark adjustment control
To adjust the black mark sensor sensitivity.
(3) PAUSE key
Temporarily pauses printing.
(8) LCD contrast adjustment control
To adjust the LCD contrast.
(4) FEED key
Feeds the media.
17
Chapter 1 Setup
3 Connection to Power
3
Connection to Power
1.
Check that the power switch to the printer is turned OFF.
2.
Connect the connector of the power cord to the power inlet on the printer.
3.
Insert the plug of the power cord in the AC outlet.
AC outlet
power switch
power inlet
CAUTION
• Use an AC outlet that accepts a three-pronged plug. Otherwise, static electricity may
be generated and there will be danger of electric shock.
18
Chapter 1 Setup
4 Connection to a Computer
4
Connection to a Computer
An interface cable is necessary to connect the printer to a computer.
To connect the cable, proceed as follows:
1.
Turn OFF both power switches of the printer and the computer.
2.
Connect the connector of one end of the interface cable to the interface
connector on the back of the printer and secure it with locks or locking screws.
3.
Connect the connector of the other end of the interface cable to the interface
connector on the computer and secure it with locks or locking screws.
Serial interface cable
USB interface cable
Parallel interface cable
19
Chapter 1 Setup
20
Chapter 2
Chapter 2
Printer Operation
1
Power On/Off
2
Normal Operating Mode
3
Printer Configuration Setting Mode
4
Self-Test Mode & Hex Dump Mode
5
System Maintenance Mode
6
Returning to Factory Setting
21
Printer Operation
Chapter 2
1
Printer Operation
Power On/Off
1
Power On/Off
Turning on the power
1. Turn on the power switch on the back of the printer.
2. The green LED is lit. Check that the LCD screen displays ‘On Line.’
When displaying an error message
When operating normally
On Line
HeadOpen
When displaying no message
Contrast
adjustment
control
22
Turn the LCD contrast
adjustment control with a
small Phillips screwdriver.
Chapter 2
Printer Operation
1
Turning off the power
1. Turn off the power switch on the back of the printer.
2. The green LED goes off and any message on the LCD screen disappears.
23
Power On/Off
Chapter 2
2
Printer Operation
Normal Operating Mode
2
Normal Operating Mode
When the power is turned on, the printer enters the normal operating mode, which allows normal
printing. The control key functions are as follows:
On Line
STOP key
With this key, the operator can stop and cancel the current
print job. Pressing the STOP key during printing stops the
printing immediately. Pressing it again cancels the print job.
FEED key
Advance to the top of the next label. When using continuous media,
make sure the Sensor selection is set to ContinuP or a Media error will
result.
PAUSE key
Temporarily pauses printing. ‘Pause’ is displayed on the LCD screen. If pressed during
printing, printing will stop after the current label is printed. Press the PAUSE key again
to resume printing.
24
Chapter 2
3
3
Printer Operation
Printer Configuration Setting Mode
Printer Configuration Setting Mode
In this menu, the print mode, the ‘after printing function’ such as cutting or peeling, media
sensor selection and print quality settings such as print speed or density are configured.
Control key functions are shown below. The printer configuration settings are stored in
memory so they are maintained even after the power is turned off.
On Line
On Line
Returns to normal
operating mode.
Pressing these keys simultaneously
places the printer into printer
configuration setting mode (menu).
Selects the mode item.
Selects the mode.
Example:
Changing the media gap sensor to the black mark sensor
1. First check the printer goes On Line, then press and hold down the PAUSE key and press the
FEED key.
Transfer
On Line
2. Change the print mode (direct-thermal or thermal transfer printing) to the sensor selection
with the PAUSE key.
Edge
Transfer
25
Chapter 2
3
Printer Operation
Printer Configuration Setting Mode
3. Change the media gap sensor to the black mark sensor with the FEED key.
Edge
Reflect
4. Return to normal operating mode with the STOP key.
Reflect
On Line
26
3
Chapter 2 Printer Operation
Printer Configuration Setting Mode
Display Indications
Mode item
Printing method
Operation after printing
Indication
Transfer
AfterPrt
DirectTM
PeelWait
Transfer
AutoCut
TearBar
Media sensor
Edge
Print density
HeadHeat
Heat 01
Heat 30
Printing speed
PrintSpd
PSpeed 2
PSpeed 7
Feed speed
Feed Spd
FSpeed 2
FSpeed 7
Back-feed speed
Back Spd
BSpeed 2
BSpeed 7
Print start position
Vert Adj
V-2.00in
V+2.00in
Column offset
HorizAdj
H 0.00in
H+2.00in
Media stop position
StopPos
S-2.00in
S+2.00in
Command overriding
SetLckOF
SetLckON
Reflect
27
ContinuP
SetLckOF
Edge
NoAction
Chapter 2
3
Printer Operation
Printer Configuration Setting Mode
List of Mode Items
Printing method
Operation after
printing
Media sensor
Print density
Printing speed
Feed speed
Back-feed speed
Print start
position
Column offset
Media stop
position
Command
overriding
Indication
Transfer
DirectTM
PeelWait
AutoCut
TearBar
NoAction
Description
Thermal transfer printing is performed
Direct thermal printing is performed
Selected when peeler (option) is used
Selected when auto-cutter (option) is used
Media is automatically advanced to the cut position after printing
No operation is performed after printing
Edge
Transparent type sensor is used to detect the media position with
media gaps or notches
Reflect
Reflective type sensor is used to detect the media position with
black marks
ContinuP
Printing on continuous media is performed without detecting
media gaps
Heat 01
:
Heat 30
Pspeed 2
:
Pspeed 7
Fspeed 2
:
Fspeed 7
Bspeed 2
:
Bspeed 7
V-2.00in
:
V+2.00in
H 0.00in
:
H+2.00in
S-2.00in
:
S+2.00in
SetLckOF
SetLckON
Print density is set
Printing speed is set
Feed speed is set
Back-feed speed is set
Print start position is set (relative value to default value is used)
Column offset (horizontal direction) is set
Media stop position is set (relative values to default values for
peeling, auto-cutter, tearing are used)
Printing mode settings are allowed with command
Printing mode settings are not allowed with command
Note: When the printer is switched off and on, the initial values for these menu items selected by
the printer configuration setting mode will be retrieved from the flash memory.
28
Chapter 2
3
Printer Operation
Printer Configuration Setting Mode
Notes when setting print start position and media stop position
Actual distance
29.0mm (Cut)
17.4mm (Tear)
12.8mm (Peel)
Media sensor
Auto-cutter
Direction of media feed
Printhead
Labels
Platen
Liner
O value
←→
∆ O (Vert Adj)
f value (NoAction)
Print start position: Relative value to O value
(Vert Adj)
is set (∆ O)
←→
∆ f (Stop Pos)
f value (PeelWait)
←→
∆ f (Stop Pos)
Print start position: Relative value to O value
(Stop Pos)
is set (∆ f)
f value (TearBar)
←→
∆ f (Stop Pos)
f value (AutoCut)
←→
∆ f (Stop Pos)
• When the “AfterPnt” menu item is set to “AutoCut”, the relation between print start position and
media stop position should be set to [∆O ≥ ∆f]. If the value is set so that [∆O < ∆f], the media may be
out of platen.
• If the absolute value to O value is larger than the absolute value to f value as the set value of [∆O]
increases, the media stop position may change. However, if the absolute value to f value is smaller
than the absolute value to O value as the set value of [∆f] decreases, the media stop position may
not change.
• When the “AfterPnt” menu item is set to “PeelWait”, the set value of [∆f] should be limited; the larger
value causes labels to unexpectedly peel off.
29
Chapter 2
4
Printer Operation
Self-Test Mode & Hex Dump Mode
4
Self-Test Mode & Hex Dump Mode
In this mode, self-test printing is performed, and you can check the current printer configuration
settings and print quality. After loading the media and ribbon, operate the printer in the following
way:
1. Turn ON the power switch while pressing and holding the FEED key.
When labels are used, hold down the FEED key for two seconds and the printer will feed the
media and print samples 1 and 2 (see below) and stop.
When continuous media is used, hold down the FEED key for four seconds and the printer will
feed the media and print samples 1 and 2 (see below) and stop.
TestPrin
Sample 1
ROM version No.
Date and time
ROM checksum
RAM check
Protocol setting
Print mode
Media sensor type and voltage
Printhead rank and resistance
value
Peeling sensor
Auto-cutter
Tear-Off
Total travel distance
30
Chapter 2
4
Printer Operation
Self-Test Mode & Hex Dump Mode
Check the following items in the self-test mode.
Check item
Cause
Remedy
Printprinthead disconnected
Replace printhead
Dust adhered
Clean printhead (see Section 5, Chapter 4)
Printhead offset changed in
position
Adjust printhead offset (see Section 1,
Chapter 4)
Printing energy low
Adjust printing energy (see Command
Reference)
Partially blurred
Printhead pressure unbalanced
Adjust printhead pressure
(see Section 2, Chapter 4)
Ribbon wrinkling
and slipping
Ribbon tension improper
Adjust ribbon tension
(see Section 3, Chapter 4)
Dot missing
Totally blurred
Sample 2
203 dpi
2. After self-test printing, the printer enters the data dump mode (hex dump mode).
The contents of communication can be checked with the communication data printed in ASCII
code.
3. Return to normal operating mode after turning OFF the power switch and turning ON again.
31
Chapter 2
5
Printer Operation
System Maintenance Mode
5
System Maintenance Mode
In system maintenance mode, the communication, adjustable sensor ON/OFF and sensor
voltage selections are set up. The printer configuration settings are stored in memory so
they are maintained even after the power is turned off. Control key functions are shown in
the following:
On Line
Return to normal
operating mode.
Pressing all these keys
simultaneously places the printer
into system maintenance mode.
Selects the mode item.
Selects the mode.
Example:
Setting the black mark sensor voltage
1. First turn OFF the power switch, then press and hold the PAUSE, FEED and STOP keys
simultaneously and at the same time turn ON the power switch.
9600bps
2. Change the baud rate to the sensor voltage setting with the PAUSE key pressed.
9600bps
PE.*.**V
32
Chapter 2
5
Printer Operation
System Maintenance Mode
3. Change the media gap sensor voltage to the black mark sensor voltage with the FEED key
pressed.
PE.*.**V
BL.*.**V
4. Return to normal operating mode with the STOP key pressed.
On Line
BL.*.**V
Indication
Mode item
Baud rate
9600bps
Data length
8bits
7bits
Native
NativeON
NativeOF
f value virtual or real
distance mode
fVirtual
f Real
Command code
Cmnd STD
CmndAS4
Adjustable sensor
AJSensOF
AJSensON
Voltage setting
PE *.**V
BL *.**V
33
19200bps
Chapter 2
3
Printer Operation
Printer Configuration Setting Mode
List of Mode Items
Item
Indication
Description
Baud Rate
9600bps
Selection of communication data rate between host computer and printer
when using the RS232C serial interface
Data Length
8Bits
Selection of communication data length between host computer and
printer when using the RS232C serial interface
Native
Command Mode
NativeOn
Please refer to the command reference manual for a detailed explanation
of the different printer operation in Native On and Native Off modes.
Such changes include the allocated names of the memory modules,
priority of heat over print speed, etc.
Media sensor
master position
fVirtual
Command
Mode
Cmnd Std
Standard Mode. STX (Hex 02) and SOH (Hex01) commands operate as
usual
Cmnd AS4
“AS400” mode. The ~ character acts like the STX command making this
mode idea for use on systems that cannot send unprintable character,
such as AS/400 computer. See the command reference manual for full
details
CmnD RST
Raster Mode. For specialist applications
AJSensOF
Adjustable sensor Off. The front, fixed sensor is used instead of the
adjustable sensor.
AJSensON
The rear, adjustable sensor is used to detect media. This sensor is
standard on the CLP 7201e but optional on the CLP 7202e.
Adjustable
Sensor
Enable/Disable
NativeOf
fReal
Voltage Setting PE *.**V
Defines default position between sensor and printhead. For use with
legacy systems and should not be needed except in specialist
applications
Shows current value of see-through gap sensor. Adjust this using the
upper adjustment screw and a small Phillips screwdriver.
If you install just the liner material under the sensor (peel off one label)
and adjust the voltage to approx. 3.0 volts for optimum operation.
BL *.**V
Shows the current value of the black-line sensor. Adjust this using the
middle screw and a small Phillips screwdriver.
Note: When the printer is switched off and on, the initial values for these menu items selected
by the system maintenance mode will be retrieved from the flash memory.
Media gap sensor adjustment control
Black mark sensor adjustment
control
34
Chapter 2
6
6
Printer Operation
Returning to Factory Setting
Returning to Factory Setting
To return all the contents already made in the printer configuration setting mode or system
maintenance mode to the factory setting, proceed as follows:
First turn OFF the power switch, then press and hold the PAUSE, FEED and STOP keys
simultaneously and at the same time turn ON the power switch, and continue holding down
those keys.
Turn ON the power switch while
holding down those keys
simultaneously
S Mainte
S/I Init
When a ‘Pi’ sound is heard again,
the operation is completed
A ‘Pi’ sound is heard. Continue
holding down those keys
Factory setting
Printer configuration setting mode
Item
Indication
Printing method
Operation after
printing
Media sensor
Print density
Printing speed
Feed speed
Back-feed speed
Print start position
Column offset
Media stop position
Command
overriding
Item
System maintenance mode
Indication
Transfer
Baud rate
9600bps
NoAction
Data length
8 bits
Edge
Heat 10
Pspeed 6
Fspeed 7
Bspeed 4
V 0.00in
H 0.00in
S 0.00in
Native
Feed amount
Command code
Adjustable sensor
Voltage setting



NativeON
f Virtual
Cmnd STD
AJSensOF
PE *.**V



SetLckOF

35

Chapter 2
Printer Operation
36
Chapter 3 Media and Ribbon
Chapter 3
Media and Ribbon
1
2
Kinds of Approved Media
Configuration of Approved Media
(When Using Front Sensors)
3
Configuration of Approved Media
(When Using Adjustable Sensor)
4
Media Setting
5
Kinds of Approved Ribbons
6
Ribbon Setting
37
Chapter 3 Media and Ribbon
1 Kinds of Approved Media
1
Kinds of Approved Media
Item
Specification
Kinds of
media
• Thermal-transfer
media
• Direct-thermal media
When choosing media, make sure that these are
high-quality. Otherwise, the print quality and life of
the printhead will not be guaranteed.
Types of
media
• Labels
(continuous, die-cut,
or fanfold)
• Tags
• Tickets
Both inward-wound and outward-wound roll media
can be used.
Size of
media
Media width
Media thickness
25.4−118 mm
1−4.65 in
0.0635−0.254 mm
0.0025−0.01 in
203 mm
8 in
38−76 mm
1.5−3 in
Max. outer diameter of
roll media
Media core inner
diameter
38
Chapter 3 Media and Ribbon
2 Configuration of Approved Media (When Using Front Sensors)
2 Configuration of Approved Media
(When Using Front Sensors)
The front sensors consist of the transparent and reflective type photosensors that detect the
position of the labels or tags:
Transparent type photosensor: Detects gaps between labels and notches of tags.
Reflective type photosensor:
Detects black marks.
Note: Make sure that the adjustable sensor is set to ‘AJSensOF.’ (See Chapter 2.)
• Dimensions of media
For gaps between labels, notches of tags (labels) and black marks, see the size of media below.
Minimum value mm (in)
Maximum value mm (in)
A
Label width
7.62
(0.3)
118.00
(4.65)
B
Liner width
25.40
(1.0)
118.00
(4.65)
2.54
(0.10)
(0.10)
2539.00
(99.96)
C
Left end of label
D
Gap between labels
0
E
Label length
2.54
(0.10)
2539.00
(99.96)
F
Label pitch
5.08
(0.20)
2539.00
(99.96)
G
Liner thickness
0.06
(0.0025)
0.125
(0.0049)
H
Media thickness
0.06
(0.0025)
0.25
(0.01)
I
Right end of notch
8.3
(0.32)
11
(0.43)
4.7
(0.19)
17.80
(0.70)
2.54
J
Left end of notch
K
Notch length
L
Right end of black mark
M
Left end of black mark
N
Black mark width
Note:
0
2.54
(0.10)
15.00
(0.59)

0
3.18
(0.125)
1.5
(0.06)
17.80
(0.70)
• Media having both gaps between labels and black marks should use the media gap sensor.
• Fanfold media must should use the media gap sensor.
Size of media
Labels
Continuous media
Notch detection
Black mark
Label
Printable
area
Label
Black mark
OD value: 1.5 or
more
Carbon black ink
Label
Use of media gap
sensor
Use of media gap
sensor
Use of black mark
sensor
Direction of media feed
Printable area
2.5mm
Left margin
104.0mm
Printable area
39
(11.5mm)
Right
Chapter 3 Media and Ribbon
3 Configuration of Approved Media (When Using Adjustable Sensor)
3 Configuration of Approved Media
(When Using Adjustable Sensor)
The adjustable sensor is the standard for CLP-7201e but it is the optional for CLP-7202e.
Make sure that the adjustable sensor is set to ‘AJSensON.’ (See Chapter 2.)
Minimum value mm (in)
Maximum value mm (in)
A
Label width
25.24
(1.0)
118.00
(4.65)
B
Liner width
25.24
(1.0)
118.00
(4.65)
C
Left end of label
D
Gap between labels
E
0
2.54
(0.10)
2.54
(0.10)
2539.00
(99.96)
Label length
12.70
(0.50)
2539.00
(99.96)
F
Label pitch
12.70
(0.50)
2539.00
(99.96)
G
Liner thickness
0.05
(0.0025)
0.125
(0.0049)
(0.0025)
0.25
(0.01)
(0.14)
60.8
(2.39)
57.2
(2.25)
(0.70)
H
Media thickness
0.05
I
Right end of notch
3.6
J
Left end of notch
K
Notch length
L
Right end of black mark
M
Left end of black mark
N
Black mark width
Note:
0
2.54
(0.10)
17.80
15.00
(0.59)
66.5
0
3.18
(0.125)
(2.62)
51.5
(2.02)
17.80
(0.70)
• Media having both gaps between labels and black marks should use the media gap sensor.
• Fanfold media should use the media gap sensor.
Size of media
Labels
Continuous media
Notch detection
Black mark
Label
Printable
area
Label
Black mark
OD value: 1.5 or
more
Carbon black ink
Label
Use of media gap
sensor
Use of media gap
sensor
Use of black mark
sensor
Direction of media feed
Printable area
2.5mm
Left margin
104.0mm
Printable area
40
(11.5mm)
Right
Chapter 3 Media and Ribbon
4 Media Setting
4
Media Setting
The printer is designed to easily load media. Open the printer cover and set media in the
following:
1. Push down the open lever to open the printhead.
2. Push down the open guide lever to lift the open guide up.
open lever
open guide lever
3. Insert the roll holder with the roll guide in the core of roll media. Load this onto the media
holder and push against the left side wall and secure roll media.
CAUTION
Be careful of the edges of the plates so injury or property damage is possible.
41
Chapter 3 Media and Ribbon
4 Media Setting
4. (1) Push media against the fixed media guide on the left side.
(2) Guide media positively with the movable media guide.
(3) Align the left top edge of media with the notch of the tearing plate.
(1)
fixed media guide
(2)
(3)
movable media guide
notch of tearing plate
5.
Holding media so as to ensure it cannot skew, push down the open guide to close it.
6.
Push down the green part of the push button to close the printer mechanism; at this
time, continue pushing until it clicks closed.
Note: Make sure the green part of the push button
is pressed properly. Otherwise, the printer
mechanism may fail to close.
7.
Close the printer cover.
8.
Turn ON the power switch of the printer. The LCD screen on the control panel will
show ‘On Line.’ Then press the FEED key and media will advance to the next label
position and stop.
42
Chapter 3 Media and Ribbon
5 Kinds of Approved Ribbons
5
Kinds of Approved Ribbons
Item
Kinds of
ribbons
Specification
This printer uses a solid ink ribbon.
• Wax
Multipurpose ribbon.
• Wax resin
Multipurpose, high-quality ribbon.
• Resin
Special ribbon with weather resistance. When using
this type, set the print speed slower and the printing
energy greater.
Types of
ribbons
Both inward-wound and outward-wound ribbons can be used.
Size of
ribbons
With a single roll of ribbon (360 m), about two rolls of media with outer diameter of
203 mm (8 in) can be used for printing.
• Ribbon width
Note: Recommended ribbon
width: ±10% of width of
media used
25.4−114 mm
• Max. length
360 m
• Max. outer diameter
• Media core inner
diameter
1−4.5 in
1,181 feet
74 mm
2.91 in
25.4 ± 0.254 mm
1 ± 0.01 in
43
Chapter 3 Media and Ribbon
44
Chapter 3 Media and Ribbon
45
Chapter 3 Media and Ribbon
43
Chapter 3 Media and Ribbon
6 Ribbon Setting
6
Ribbon Setting
This printer is designed for easy ribbon loading. Open the printer cover and install the ribbon
as follows:
1. Push down the open lever to open the printhead.
2. Insert the ribbon shaft in the core of ribbon so that it is in its deepest position.
open lever
3. Set the ribbon holder on the transfer mechanism.
(1)
(2)
4. Pull the ribbon from under the transfer mechanism to the ribbon winding side.
CAUTION
Be careful of the edges of the metal plates to avoid injury or property damage.
44
Chapter 3 Media and Ribbon
6 Ribbon Setting
5. Wind the ribbon being pulled out around the ribbon holder and fix it to the core with
adhesive tape. Set the ribbon holder on the transfer mechanism. Then turn its knob in the
direction of arrow to remove the slack or wrinkle of the ribbon. Also any slack or wrinkle of
the ribbon must be removed from the bottom of the transfer mechanism.
6. Push down the green part of the push button to close the printer mechanism until it clicks.
CAUTION
Make sure the green part of the push button is pressed properly. Otherwise, the printer
mechanism may fail to close.
7. Close the printer cover.
8. Turn ON the power switch of the printer. The LCD screen on the control panel will show
‘On Line.’ Then press the FEED key and media will advance to the next label position and
stop.
45
Chapter 3 Media and Ribbon
46
Chapter 4 Printer Adjustments
Chapter 4
Printer Adjustments
1
Use of Media Other Than
the Recommended (Printhead Offset
Adjustments – Media Thickness Adjustments)
2
Use of Narrow Media/Ribbons
(Printhead Pressure Adjustments)
3
Use of Narrow Media/Ribbons
(Ribbon Tension Adjustments)
4
Adjustable Sensor
(For CLP-7201e)
5
Cleaning
47
Chapter 4 Printer Adjustments
1 Use of Media Other Than the Recommended (Printhead Offset Adjustments – Media Thickness Adjustments)
1
Use of Media Other Than the Recommended
(Printhead Offset Adjustments – Media Thickness Adjustments)
The printer is already factory-set to the requirements of proper print quality while using the
recommended labels. If the print quality is inferior because of the different type of media,
adjust the printhead offset in the following manner:
(a)
Offset adjustment screw
Offset check window
When using standard
labels, or thermal media
(1) Looking in at the offset
check window, reset the
printhead offset so that it
comes to the center line
(middle of the three
lines) by turning the
offset adjustment screw
with a screwdriver.
Then turn the offset
adjustment screw two to
four times
counterclockwise with a
screwdriver. (Factory
setting: two turns.)
The relationship between the printhead heating element
and the offset check window is shown below:
(2) Make fine adjustments by
checking the self-test print.
a) Printhead position for labels
Offset adjustment screw
Offset check window
a
Printhead
heating element
b) Printhead position for tags
Offset adjustment
screw
Offset check
window
Printhead
heating element
b
(b)
When using thick media
(tags or other media)
(1) Looking in at the offset
check window, reset the
printhead offset so that it
comes to the center line
(middle of the three
lines) by turning the
offset adjustment screw
with a screwdriver.
(2) Then turn the offset
adjustment screw two to
four times clockwise with
a screwdriver.
(3) Make fine adjustments
by checking the self-test
print.
48
Chapter 4 Printer Adjustments
2 Use of Narrow Media/Ribbons (Printhead Pressure Adjustments)
2
Use of Narrow Media/Ribbons
(Printhead Pressure Adjustments)
The printer is already factory-set to the value of media width: 112 mm (4.4 in). When you use
narrow media, adjust the printhead pressure in the following:
1.
Looking in at the check window on the upper frame, align the mark (the left end of white
plastic) with the width of media by turning the printhead pressure adjustment knob. (The
printhead must be closed.)
2.
Make fine adjustments by checking the self-test print.
(a) When the print on right side is too light:
Move the mark (white) to the right side by turning the printhead pressure adjustment
knob clockwise.
(b) When the print on the left side is too light:
Move the mark to the left side by turning the printhead pressure adjustment knob
counterclockwise.
Check window
Width of media
25.4 mm
1 in
50.8 mm
2 in
76.2 mm
3 in
101.6 mm
4 in
When ribbon wrinkles or media
skews with media width of 4 in
or more
Factory setting
49
Chapter 4 Printer Adjustments
3 Use of Narrow Media/Ribbons (Ribbon Tension Adjustments)
3
Use of Narrow Media/Ribbons
(Ribbon Tension Adjustments)
Ribbon tension of this printer is already adjusted to the recommended ink ribbon and media.
Ribbon and media, however, may slip due to imperfect combination of ink ribbon and media,
where a message ‘RibonOut’ will be shown on the LCD display. To resolve this problem and
obtain the optimum printing condition, make adjustments in the following manner (this should be
done after the printhead pressure adjustments on the previous page are made):
1. Adjusting Places
Feeding section
Winding section
adjust-screw
adjust-knob
When turning adjust-screw on winding section, use a flat-tip screwdriver.
2. Adjusting Method
(1) General ribbon and media
Factory setting: both marks on winding and
feeding sections are set to STANDARD so as
to obtain the optimum printing condition for
the recommended ink ribbon and media.
Winding section
Feeding section
50
Chapter 4 Printer Adjustments
3 Use of Narrow Media/Ribbons (Ribbon Tension Adjustments)
(2) Easy-to-slip ribbon and media
If a message ‘RibonOut’ is shown, set the
mark on the feeding section to LOW by
turning the adjust-knob.
Winding section
Feeding section
(3) Especially-easy-to-slip ribbon and
media
If a message ‘RibonOut’ is still shown,
although Step (2) has been performed, set the
mark on the feeding section to SUPER LOW
by turning the adjust-knob.
Winding section
Feeding section
(4) When ribbon is broken during
printing
Ribbon may be broken if it is narrow in width
and printhead heat temperature is high. In
that case, set the mark on the feeding section
to SUPER LOW and set the mark on the
winding section to LOW by turning the adjustknob and adjust-screw respectively.
Winding section
Feeding section
Note: If the problem is still not resolved,
please contact our service personnel.
51
Chapter 4 Printer Adjustments
52
Chapter 4 Printer Adjustments
4 Adjustable Sensor (For CLP-7201e)
4
Adjustable Sensor (For CLP-7201e)
Note: The adjustable sensor is optional for CLP-7202e.
Adjustable knob
Top view
Scale
Mark (yellow)
Upper guide rail
Side view
Operating procedure
1. Measure your required detection position beforehand, using the scale on the upper guide
rail. Move the adjustable sensor to the required detection position by tuning the adjustable
knob; it is useful to align the mark (yellow) on the top of the adjustable sensor with the
scale showing the required detection position.
For the movable range of the adjustable sensor, see figure below.
2. Set media with liner. Then close the upper guide rail and set the voltage to 3V.
Note: For voltage setting, see Section 5 System Maintenance Mode, Chapter 2.
Side view
Left end of media:
0 mm
118 mm (max. media width)
59 mm (sensor usable range)
Adjustable sensor
movable range
53
Chapter 4 Printer Adjustments
5 Cleaning
5
Cleaning
Wipe off any foreign matter such as ribbon or media dust, dirt and adhesive substances built
up around the printhead, ribbon guide roller, platen etc with the accessory thermal head
cleaner or a soft cloth soaked in ethyl alcohol. It is particularly important to clean the
printhead after printing on thermal media for long periods, which will guarantee the print
quality and extend the life of the printhead.
Note: Always use the thermal head cleaner when cleaning the printhead.
CAUTION
Do not use any solvent other than ethyl alcohol. Solvents such as benzene, acetone and
thinner will dissolve plastic parts and destroy the printhead, platen and much of the printer!
ribbon guide roller
ribbon guide roller
platen
printhead
54
Chapter 4 Printer Adjustments
55
Chapter 5 Troubleshooting
Chapter 5
Troubleshooting
1
Error Messages
2
Power Troubleshooting
3
Media Feed Troubleshooting
4
Ribbon Feed Troubleshooting
5
Print Troubleshooting
6
Interface Troubleshooting
55
Chapter 5 Troubleshooting
1 Error Messages
1
Error Messages
When there is a problem with the printer:
- A buzzer sounds.
- The error indicator lights up.
- An error message is shown on the LCD screen.
Errors and corrective actions are shown below.
1
Errors indications
Description
Printhead temperature low
PCB temperature low
Printhead resistance value abnormal (error contents
and printhead information repeatedly displayed)
Rank:
Rank of printhead resistance value
Average:
Average of resistance values (A/D
reading value in decimal system)
Maximum: Max. resistance value
Minimum: Min. resistance value
Communication error (receive buffer overrun)
Communication error (parity, framing)
Communication error (transmit buffer overflow)
Pause key pressed
Pause command reception (remote control)
Printhead overheat
Stop key pressed
Stop command reception (remote control)
Printhead mechanism open
Paper end (paper out)
Paper out (paper position cannot be detected) (error
contents and sensor information repeatedly
displayed)
M command: Sets length for detection miss
checking with system command M
Maximum: Max. value of sensor reading voltage
Minimum: Min. value of sensor reading voltage
Ribbon end
PCB overheat
(PCB or sensor abnormal)
Fan stop
Option board abnormal
Auto-cutter abnormal (such as poor engagement)
ROM checksum error
RAM check error
Indication
ColdHead
Cold PCB
LED
Lights
Lights
Lights
Buzzer
Sounds long
Sounds long
Sounds long
Lights
Lights
Blinks
Sounds long
Sounds long
Sounds short 3 times
−−
−−
Blinks
−−
−−
Sounds short 3 times
−−
−−
Lights
Lights
Lights
Sounds short 3 times
−−
Sounds short 3 times
Sounds short 3 times
Sounds short 3 times
RibonOut
OverHeat
Lights
Lights
Sounds short 3 times
Sounds short 3 times
Fan stop
OP Err
Cut Err
ROM Err
RAM Err
Blinks
Lights
Lights
Lights
Lights
Sounds short 3 times
Sounds short 3 times
Sounds short 3 times
Sounds long
Sounds long
Head Err
Rank ***
Ave.***
Max.***
Min.***
OverFlow
S/I Err
HostBusy
T.D.Full
Pause
Pause
OverHeat
Cooling
Stop
Cancel
HeadOpen
PaperEnd
PaperErr
M CMMD
Max*.**V
Min*.**V
56
Chapter 5 Troubleshooting
1 Error Messages
2
Errors and corrective actions
Indication
Description
Corrective actions
ColdHead
Printhead temperature
low
Automatically returned after displaying the error
for a certain period.
Raise the temperature around the printer.
Print density becomes low and print quality
becomes inferior when the printhead
temperature is low.
Cold PCB
PCB temperature low
Automatically returned after displaying the error
for a certain period.
Raise the temperature around the printer.
Print density becomes low and print quality
becomes inferior when the printhead
temperature is low.
Head Err
Printhead resistance
value abnormal
Check the contents and clear with the Stop key.
Replace the printhead.
Print quality is affected at the section where the
printhead resistance value is abnormal.
OverFlow
Communication error
(receive buffer
overrun)
Check the contents and clear with the Stop key.
Communication error
(parity, framing)
Check the contents and clear with the Stop key.
HostBusy
T.D.Full
Communication error
(transmit buffer
overflow)
Automatically returned if the computer receives
data and the buffer becomes empty.
Pause
Pause key pressed
Pressing the Pause key again resumes printing.
S/I Err
Correct the communication control system or
communication cable abnormalities.
Correct the communication parameter or
communication cable abnormalities.
If the Stop key is pressed, the stored printing
contents are discarded and ‘On Line’ turns on.
Pause
Pause command
reception
(communication
control)
Same as above.
(continued)
57
Chapter 5 Troubleshooting
1 Error Messages
Indication
Description
Corrective actions
OverHeat
Cooling
Printhead overheat
Wait until the printhead temperature goes
down. When the temperature becomes low,
the remaining printing resumes.
Stop
Stop key pressed
Enters a pause after displaying ‘Stop’ by the
Stop command.
If the Pause key is pressed, the printing will
resume.
If the Stop key is pressed again, the stored
printing contents are discarded and ‘On Line’
turns on.
Cancel
Stop command
reception
(communication
control)
Displays ‘Stop’ by the stop command, discards
the remaining printing contents, and enters
pause.
HeadOpen
Printhead mechanism
open
Close the printhead mechanism.
PaperEnd
Paper end (paper out)
Load media.
PaperErr
Paper out (paper
position cannot be
detected)
Check the contents and clear with the Stop
key.
If the Pause key is pressed, ‘On Line’ will turn
on.
Correct the faulty setting of the media
detection (media gaps, black marks,
continuous media).
Correct the faulty parameter for media (max.
length, continuous media).
Adjust the sensor or change to the media that
can accept the media position detection.
Specify the detection miss checking length
with the M command.
When the media position cannot be detected
during feeding by the specified length, it is
judged error. Generally specify the length
about three times the label length.
In case of continuous media, specify the label
length with the C command.
Difference between the maximum and
minimum values of the sensor reading voltage
must be 0.8 V or more.
Sensor adjustments and check of media
characteristic (voltage checking) can be
performed with the Maintenance mode.
58
Chapter 5 Troubleshooting
1 Error Messages
Indication
RibonOut
Description
Ribbon end
Corrective actions
Check the contents and clear with the Stop
key.
Install the ribbon.
Check that ribbon winds properly.
Correct the faulty setting of the print mode
(direct-thermal or thermal-transfer).
OverHeat
PCB overheat
Turn off the power and reset the printer. If this
recurs, contact our service personnel.
Fan stop
Fan stops
Check for fan stop caused by the problems
such as foreign matter in the air vent.
Automatically returned if the fan turns again.
If disassembling is needed to remove foreign
matter or the problem cannot be resolved,
contact our service personnel.
OP Err
Option board
abnormal
Turn off the power and reset the printer. If this
recurs, contact our service personnel.
Cut Err
Auto-cutter abnormal
(such as poor
engagement)
Check the contents and clear with the Stop
key.
If this cannot be cleared, turn off the power
and remove foreign matter from the autocutter.
If this recurs, contact our service personnel.
ROM Err
ROM checksum error
Turn off the power and reset the printer. If this
recurs, contact our service personnel.
RAM Err
RAM check error
Turn off the power and reset the printer. If this
recurs, contact our service personnel.
−−
System error (such as
timer or CPU
malfunction)
First protect the system, then turn off the
power and reset the printer. If this recurs,
contact our service personnel.
59
Chapter 5 Troubleshooting
2 Power Troubleshooting
2
Power Troubleshooting
Problem
No power even
with power switch
turned ON.
Cause and remedy
• Power cord is not
properly connected to the
outlet.
→
Turn off the power switch and
reconnect the power cord to the
outlet properly.
• Power cord is not
properly connected to the
power inlet.
→
Turn off the power switch and
reconnect the power cord to the
power inlet properly.
• Input voltage is not
correct; input voltage is
greater or less than the
rated voltage.
→
Set input voltage within the rated
voltage (puncture voltage may
occur. Contact our service
personnel).
• Correct RS-232C cable is
not used.
→
Turn off the power switch and
unplug the interface cable.
Check that power is provided by
turning on the power switch and
use the correct RS-232C cable.
60
Chapter 5 Troubleshooting
3 Media Feed Troubleshooting
3
Media Feed Troubleshooting
Problem
Cause and remedy
Media does not
feed.
• Wrong media path.
→
Use correct path. (See Chapter 3)
• Printhead mechanism is
open.
→
Close the printhead mechanism.
Media skew.
• Edge of media is not in
contact with the media
guide.
→
Slightly push the media guide to
the edge of media.
(See Chapter 3)
• Roll guide is not in
contact with the roll
media.
→
Slightly push the roll guide to the
roll media. (See Chapter 3)
• Printhead pressure is not
correct.
→
Adjust it with the offset
adjustment screw according to
the width of media. (See Chapter
4)
• Setting mode is not
correct.
→
Check whether the setting mode
is for media gap or black mark
sensor and if it is not, change it.
(See Chapter 2)
• Media gap (black mark)
sensor adjustment
failure.
→
Adjust the voltage of media gap
or black mark sensor from the
voltage setting in the system
maintenance mode.
(See Chapter 2)
→
If the contents of the transfer data
are incorrect, set them properly
again.
Media does not
align with the print
position.
• Transfer data is abnormal.
61
Chapter 5 Troubleshooting
4 Ribbon Feed Troubleshooting
4
Ribbon Feed Troubleshooting
Problem
Ribbon does not
wind.
Ribbon wrinkles.
Cause and remedy
• Wrong ribbon path.
→
Use correct path. (See Chapter 3)
• Ribbon winding direction
is reversed.
→
Set it properly. (See Chapter 3)
• Ribbon holder and winder
tension is not correct.
→
Set it properly. (See Chapter 3)
• Ribbon and media are
not proper.
→
Contact our service personnel.
• Ribbon holder and winder
tension is not correct.
→
Set it properly.
• Print density (heating
factor) is not correct.
→
Correct the parameter of the Hnn
command in the printing contents
definition mode.
(See Appendixes)
• Angle of ribbon guide bar
is not correct.
→
Contact our service personnel to
adjust the ribbon guide bar.
• Printhead pressure
doesn’t match media
width.
→
If not, the ribbon may wrinkle.
Adjust printhead pressure with the
adjustment screw.
(See Chapter 4)
• Ribbon and media are
not proper.
→
Contact our service personnel.
62
Chapter 5 Troubleshooting
5 Print Troubleshooting
5
Print Troubleshooting
Problem
Cause and remedy
• Power to the printer is not
turned on.
→
Turn on the power switch.
If power is not provided, follow the
descriptions on Section 2: Power
Troubleshooting, Chapter 5.
• Printer is not properly
connected to the
computer.
→
Turn off the power switch and
connect it properly. (See Chaper 1)
• Printer configuration
setting is not proper.
→
Correct the printer configuration
setting. (See Chaper 2)
Missing lines.
• Printhead connector
connection fails.
→
If the printhead connector is not
connected properly, insert it
properly.
Dropouts.
• Printhead is dirty.
→
Check that the area around the
printhead heating element is not
dirty. If dirty, clean it with the
printhead cleaning pen or a soft
cloth soaked in ethyl alcohol etc.
(See Chaper 4)
• Platen is dirty.
→
Remove labels, ribbons or media
dust, dirt etc built up around the
platen. (See Chaper 4)
Printing does not
start.
Note: If those cannot be removed, contact our service personnel.
Print is too light or
dark.
• Ink ribbon and media are
not the recommended
type.
→
Change to the recommended
type after checking the maker
and model serial number of
the ink ribbon and media.
• Media quality doesn't
match the printhead
offset.
→
Adjust the printhead offset. See
Section 1: Printhead Offset
Adjustments, Chapter 4.
• Media width doesn't
match the printhead
pressure.
→
Adjust the printhead pressure.
See Section 2: Printhead
Pressure Adjustments, Chapter 4.
• Printer configuration
setting mode is not
correct.
→
Check whether the printer
configuration setting mode is for
direct-thermal or thermal-transfer
printing, and change it as
necessary. (See Chaper 2)
→
Check the set value of the printing
energy level, and adjust it as
necessary. (See the Command
Reference separately available)
• Printing energy setting
level is not proper.
Other printing
abnormalities
• Check the error message on LCD screen and correct it according to
the descriptions on Section 1: Error Messages, Chapter 5.
63
Chapter 5 Troubleshooting
6 Interface Troubleshooting
6
Interface Troubleshooting
Problem
Cause and remedy
Printer does not
print.
The following may be probable causes:
Print corrupted or
disordered.
• Interface cable is not
properly connected.
→
Check that the interface cable
is connected properly.
Error message is
displayed and
printer doesn not
print.
• Interface cable is not the
standard type.
→
Replace it.
• Communication
parameter setting is not
correct.
→
Set the system maintenance
mode from the control panel and
check/correct the communication
parameter value. (See Chapter 2)
64
Appendixes
Appendixes
1 Options
2 Specifications
65
Appendixes
1 Options
1
Options
Factory and dealer (reseller) options
1. Auto-Cutter
Specifications
Remarks
Cutting method
Rotary cutter
Max. thickness of cut
media
0.25 mm
0.01 in
Min. length of cut media
25.4 mm
1.0 in
For details, see the user’s manual of the auto-cutter.
2. Peeler
Specifications
Width of media
25.4−118 mm
1−4.65 in
Max. diameter for roll
media
203 mm
8 in
Inner diameter for roll
media
76 mm or more
3 in or more
Min. length of label
25.4 mm
1 in
Thickness of media
Max. 0.17 mm
Max. 0.0067 in
Thickness of liner of
label
Max. 0.07 mm
Max. 0.0027 in
Unusable media
Remarks
Special media (Whitepet etc.) or too flexible media
causing jams
For details, see the user’s manual of the peeler.
3. Adjustable sensor
Note: The adjustable sensor is optional for CLP-7202e.
66
Appendixes
1 Options
User options
4. PCMCIA Memory Card
Description
Card type
PCMCIA Type I flash memory card
PCMCIA
memory card
applications
Storing print format
files
Data in the field register area can be
stored and loaded
Storing graphic data
Graphic data such as a corporate
logo can be stored and recalled from
the PCMCIA memory card and
combined with field data and printed
Storing downloaded
fonts
Downloaded HP Soft fonts can be
stored
Note: Some versions of this printer have flash memory installed on the main PCB as standard.
You may not need to use a PCMCIA card in this case. Please contact the dealer from where you
purchased the printer for further details.
Installation
1. Turn OFF the power switch of the printer.
2. Remove the PCMCIA memory card cover at the bottom of the printer (see figure).
3. Insert the memory card.
4. Replace the PCMCIA memory card cover.
Insert the card with descriptions to the face side
CAUTION
• Before use, carefully read and understand the instructions regarding the PCMCIA memory
card.
• Do not insert or remove the PCMCIA memory card before the power to the printer is turned off.
• Always close the PCMCIA memory card cover to keep out foreign matter such as particles of
dust.
• If the PCMCIA memory card write failure occurs, check it with the test command (STX.w).
67
Appendixes
2 Specifications
2
Specifications
Main Specifications
Item
Printing
Resolution
CLP-7201e/7202e
Main scanning line density: 203 dots/in (8 dots/mm)
Sub-scanning line density: 203 dots/in (8 dots/mm)
Printing method
Direct-thermal or thermal-transfer printing
Max. print width
Max. print length
Printing
speed
Print mode
Media
Ribbon
104 mm
4.1 in
812.8 mm
32 in
Print density
Adjustable with software
Printing speed setting
2−7 in/sec in one-inch units
Batch mode
Performs normal printing (single or multiple sheets)
Peel mode
Peels labels from the liners after printing labels
Cut mode
Prints and cuts by the specified number of sheets (label
back-feeding enabled)
Tear-off mode
Feeds back media to the print starting position after tearing
media
Types of media
Roll or fanfold media (continuous labels, die-cuts,
continuous tags or tickets)
Kinds of media
Direct-thermal or thermal-transfer media
Max. liner width
118 mm
4.65 in
Min. liner width
25.4 mm
1 in
Min. label width
7.62 mm
0.3 in
Min. media pitch
5.08 mm
0.2 in
Max. media thickness
0.254 mm
0.01 in
Min. media thickness
0.0635 mm
0.0025 in
On-board roll media
diam.
Max. outer diam.: 203 mm
Media core: 38−76 mm
8 in
1.5−3 in
Width
25.4−114 mm (1−4.5 in) freely adjustable
Length, max.
360 m
1,181 ft
Max. outer diam.
74 mm
2.91 in
Media core inner diam.
25.4 mm
±0.254 mm
68
1 in
±0.01 in
Appendixes
2 specifications
Item
Description
Bar codes
Bar code on-board may vary depending on the model and destination. See the
Command Reference for details
• CODE 3 of 9
• CODE 128
Fonts∗
• UPC-A
• EAN13
• UPC-B
• EAN8
Font and size on-board may vary depending on the model and destination. See
the Command Reference for details
• Fixed pitch font
• OCR-A, B
• TrueType rasterizer
Media detection
sensors
• Interleaved 2 of 5
• CASE CODE etc
• CG Triumvirate, CG Triumvirate Bold
Transparent-type
sensor
Detects media gap between labels, tag notch and
media out
Reflective-type
sensor
Detects reflective mark on back of media and media out
Ribbon end sensor
Detects ribbon out and end (holder speed)
Label peeling sensor (optional)
Media top position (home position) adjustable with software
Serial (RS-232C)
Communication
interface
Parallel (IEEE1284 compatible and nibble modes)
USB (USB1.1)
Indications, keys
and switches
Options
Dimensions and
weight
Power
LEDs
Power and Error
LCD
Displays printer status, error contents, mode switch
contents etc
Control keys
Pause, Feed and Stop
Mode switch
Switches between direct-thermal and thermal-transfer
and sets parameters for communication etc
Head-up detection
sensor
Detects head open
Power switch
Turns on or off the power
Factory Installed
Auto-Cutter or Label Peeler
User Installed
PCMCIA memory card
Height
251 mm
9.9 in
Width
255 mm
10.0 in
Depth
428 mm
16.9 in
Weight
11.0 kg
24.2 lbs
Voltage 120V system
120V
-10%+6%, 2.5A, 60Hz
(USA and Canada)
Voltage 220V system 220V - 240V -10%+6%, 1.2A, 50/60Hz (Europe)
∗ Note: UFST and TrueType rasterizer are licensed from Agfa Corporation. UFST is a trademark of
Agfa Corporation. TrueType is a trademark of Apple Computer.
69
Appendixes
2 Specifications
Item
Standards
Description
120V system
120V:
U.S.A./ Canada
UL
1950
CSA
No. 950
FCC Part 15 Subpart B class A
230V system
Environment
220V−240V:
Europe
EN
60950
EN
55022 class A
EN
55024
EN
61000-3-2, 61000-3-3
Operating conditions Temperature: 5−35°C (41−95°F)
Humidity: 30−80% (non-condensing)
Storage
Temperature: -20−60°C (-68−140°F)
Humidity: 5−85%
Ventilation
• Convection
• Air vent be away from wall etc
• Danger of smoke or fire
Dust
Free from conductive or corrosive matter
70
Appendixes
2 Specifications
Interfaces
The printer is connected to a computer and prints labels according to the command from the
computer. Two systems of interface connection to a computer are shown below.
1.
Serial interface: RS-232C
System
Asynchronous serial interface
RS-232C
Connector
DSUB 25-pin
Handshaking
XON/XOFF and CTS/DTR
Receive buffer
size
32K bytes
Baud rate
300, 600, 1200, 2400, 4800, 9600, 19200, 38400 bps
Bit length
7- or 8-bit
Stop bit
Fixed
Receiving data stops when the receive buffer reaches 2K bytes
and resumes receiving data when the receive buffer reaches
4K bytes
When printer is receiving data, stop bit is fixed at 1, and when
printer is transmitting data, stop bit is fixed at 2. But computer
can transmit or receive data, regardless of stop bit at 1 or 2
Parity
2.
No
Parallel interface: IEEE1284 compatible and nibble modes
System
8-bit parallel
Connector
36-pin unphenol type
Synchronous syst
em
Strobe pulse
Handshaking
ACKNLG and BUSY signals
Signal level
TTL
71
Appendixes
2 Specifications
3.
USB Interface
USB Interface
Specifications
4.
USB1.1
RS-232C loopback test
After connector wiring as shown in the figure, place the printer into self-test mode. The printer
will receive data that has been transmitted by printer itself and the test of receiving and
transmitting data will be performed.
RS-232C loopback test
72
Appendixes
2 Specifications
5. RS-232C protocol
(1) X-ON/X-OFF system (see figure)
This is a control system in which the data transmitting request signal (X-ON (11H) code) and the
data transmitting stop signal (X-OFF (13H) code) are output.
Requirements of output of X-ON code:
• When the power is switched to ON.
• When the receive buffer has less than 2K bytes available, the X-OFF code is output, and the
receive buffer has at least 4K bytes available.
Requirements of output of X-OFF code:
• When the receive buffer has less than 2K bytes available.
Buffer in use
Receive buffer size = 32K bytes
4K bytes
2K bytes
Receiving data
X-ON code output
X-OFF code output
Note: Even if each code is ready for output, the same code will not be transmitted twice
successively (except when the power is turned on or the printer is reset from the control
panel).
(2) Ready/Busy system (see figure)
This is a control system in which the DTR is output at Ready (High) or Busy (Low) level. The DTR,
however, is always output at Ready (High) level except the following:
Requirements of output of DTR ‘Low’:
• When the receive buffer has less than 2K bytes available. When this condition is detected, the
printer keeps a ‘Low’ level until the receive buffer has at least 4K bytes available.
73
Appendixes
2 Specifications
6.
Interface pin assignment
The serial and parallel pin assignment tables are shown below.
„ Serial interface pin assignment table
Pin No.
Signal
Input/Output
Description
1
F.GND
Output
Frame ground
2
TXD
Output
RS-232C output data
3
RXD
Input
4
RTS
Output
5
CTS
Input
6
NC
−
Not connected
7
S.GND
Output
Signal ground
8
NC
−
Not connected
9
NC
−
Not connected
10
NC
−
Not connected
11
NC
−
Not connected
12
NC
−
Not connected
13
L.GND
Output
Control system ground
14
VCCs
Output
Control system power +5 V (max. service
current 0.05A)
15
NC
−
Not connected
16
NC
−
Not connected
17
NC
−
Not connected
18
NC
−
Not connected
19
NC
−
Not connected
20
DTR
21
NC
−
Not connected
22
NC
−
Not connected
23
NC
−
Not connected
24
NC
−
Not connected
25
NC
−
Not connected
RS-232C input data
RS-232C (pull up to +5V with 2 KΩ)
RS-232C data transmission on computer
enabled
Output
RS-232C printer data receiving enabled
74
Appendixes
2 Specifications
„ Parallel interface pin assignment table
Pin No.
Signal
Input/Output
Description
1
STROBE
Input
8-bit data reading signal
2−9
DATA1-8
Input
8-bit parallel signal
10
ACKNLG
Output
8-bit data request signal
11
BUSY
Output
Signal specifying printer Busy
12
PERROR
Output
Signal specifying media out
13
SELECT
Output
Signal specifying printer ‘ON LINE’
(printing enabled) or ‘OFF LINE’ (pausing)
14
AUTOFD
Input
15
NC
16
S.GND
Output
Signal ground
17
FGND
Output
Frame ground
18
P.L.H
Output
Signal specifying Peripheral Logic High
(pull up to +5V with 2 KΩ)
19−30
GND
Output
Ground for twisted pair return
31
INIT
Input
32
FAULT
33−35
36
NC
SELECTIN
Invalidness (ignorance)
−
Not used
Printer reset
Output
Signal specifying printer error
−
Not used
Input
Invalidness (ignorance)
75
Appendixes
2 Specifications
Example of Connection to a Computer
When RS-232C is used:
(IBM PC compatible)
Communication control:
XON/XOFF or CTS/DTR
PRINTER
(DB25P)
"PC"
(DB25P)
F.GND
1
1
F.GND
TXD
2
3
RXD
RXD
3
2
TXD
CTS
5
20
BUSY
S.GND
7
7
S.GND
DSR
6
4
RTS
DTR
20
5
CTS
76
Appendixes
2 Specifications
Tear-Off Function
The tear-off function eliminates the waste of labels when tearing manually. It allows media to
automatically advance to the tear position after printing.
When this function is turned on, media will be fed to the manual tear position after printing. The
printer will feed back media to the start print position when the next print job is sent.
If data is transmitted continuously from the computer, the tear-off function will be suppressed to
increase throughput.
1. Turning Tear ON/OFF
Tear can be turned to ON or OFF from the control panel. Default is OFF.
Indications on the control panel are as follows
LCD screen
Tear-off invalid
Tear-off valid
‘NoAction’
‘TearBar’
77
Appendixes
2 Specifications
2. Tear-off when printing
•
If set, the tear-off feature will start if no data is transmitted from the computer after printing.
If data is transmitted continuously from the computer, the tear-off function will be
suppressed. Tear-off is only performed for the final label of each batch processing. (The
tear-off is not performed until the specified number of print sheets is completed.)
•
Media is fed to the tear position
Media position sensor
Print head
Tear-off will start if no data is
transmitted after printing.
Platen
Peeling (manual tearing)
Media are fed to the position
where manual tearing is
possible
• When manual tearing is needed, tear the label at this time.
• Performes next label printing.
When next print data is transmitted form the computer, the printer feeds back media to the
previous print completed position and resumes printing.
Media are fed back to the
previous print completed
position and printing resumes
78
Appendixes
2 Specifications
3.
Tear-off when feeding
•
Media are fed to the tear position.
•
When the manual tearing is needed, tear the label at this time.
•
Perform next feeding or label printing.
If the Feed key is pressed or next print data is transmitted from the computer, the printer will
feed back media to the previous print completed position and resume feeding or printing.
79
Appendixes
2 Specifications
Cut Position Adjustments
•
The cut position can be specified with the ‘fnnn’ of the system-level commands. When the tear-off
function is turned on, the following initialization value is set in the printer.
Initialization value: fnnn = f735 (73.5 mm)
The values higher or lower will increase or decrease the amount of feed in the tear-off.
Paper position sensor
Print head
Cutter
Peeler
Tear-off
Onnnn
fnnn
Onnnn: Paper position setting
fnnn:
Feed position setting
Fnnn <= Onnnn
Feed or back-feed is not
performed
Fnnn > Onnnn
Feed or back-feed is performed
• Parameter initialization values
Initialization values of print and feed positions by each operating mode are described below.
unit: mm (in.)
Print position
(Onnnn, form offset)
Feed position
(fnnn)
Normal
printing
Auto-cutter
Peeling
Tear-off
Minimum
value
55.9 (2.2)
55.9 (2.2)
55.9 (2.2)
55.9 (2.2)
12.7 (0.5)
55.9
(2.2)
86.3
(3.4)
68.5
(2.7)
73.5
(2.9)
12.7
(0.5)
If values lower than the minimum values are set, the initialization values will be set instead. (When
the virtual distance between the print and feed positions’ mode is on.)
80
Citizen America Corporation
831 S. Douglas Street, Suite 121
El Segundo, CA 90245
Tel: (310) 643-9825
U.S.A.
Citizen Systems Europe GmbH
http://www.citizen-europe.com
Mettinger Strasse 11
Park House
73728 Esslingen
643-651 Staines Road, Feltham
Germany
Middlesex, TW14 8PA
United Kingdom
Japan CBM Corporation
CBM Bldg., 5-68-10, Nakano
Nakano-ku, Tokyo 164-0001
Tel: (+81-3) 5345-7540
Fax:(+81-3) 5345-7541
Japan
JE99716-02
(70904032)
Printed in Japan
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