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User Guide Home Voice Mail
User Guide
Home Voice Mail
Takes your messages even when you’re on the phone.
©2012 Verizon. All Rights Reserved.
VS-HVM-CNS-E 02/12
Table of Contents
Verizon offers four types of Home Voice Mail service:
Greeting
Busy Greeting
Standard
HVM
Multiple
HVM
HVM
Plus*
OnePoint
Voice Mail
30 seconds
45 seconds
30 seconds
60 seconds
✓
✓
✓
✓
Extended Absence
Greeting
✓
Message Storage
30-day
30-day
Unlimited
30-day
Message Capacity
30 minutes
30 minutes
45 minutes
60 minutes
Up to 8
Up to 8
Up to 8
✓
✓
✓
Individual Sub-Mailboxes
Spanish Prompts
✓
Multiple Number Service
✓
Message Notification
Wireless Notification
✓
✓
✓
✓
Special Delivery
✓
✓
✓
✓
Pager Notification
Additional
Additional
Additional
monthly fee monthly fee monthly fee
Included
Reminder Calls
✓
✓
✓
✓
Ring Count Change
✓
✓
✓
✓
Small usage
fee
Small usage
fee
Included
Included
Send messages to
Verizon Home Voice Mail
Subscribers
Group Lists
3/25
3/25
5/25
3/25
Reply to Messages
✓
✓
✓
✓
Forward Messages
✓
✓
✓
✓
Private Messages
✓
✓
✓
✓
Urgent Messages
✓
✓
✓
✓
Future Delivery
✓
✓
✓
✓
Return Receipt
✓
✓
✓
✓
* Limited availability. Available as standard or multiple mailbox.
Getting Started
Setting up Home Voice Mail from home ..........................................................................2
Setting up Home Voice Mail away from home ...............................................................2
The Basics – Retrieve, Listen and Send
Checking to see if you have messages..............................................................................3
Main Menu ....................................................................................................................................3
Listening to your messages from home ...........................................................................3
Listening to your messages away from home................................................................3
Messaging With Other Verizon Voice Mailbox Customers
Things to know before getting started.............................................................................4
To record and send a mailbox message............................................................................5
To reply to or send a copy of a message ..........................................................................5
Group Lists ...................................................................................................................................6
Customizing Your Mailbox
Language Options......................................................................................................................6
Change the Number of Ringss ..............................................................................................7
Message Alerts ..........................................................................................................................7
Wireless Notification ............................................................................................................7
Special Delivery ......................................................................................................................7
Pager Notification..................................................................................................................8
Reminder Service ......................................................................................................................8
Listening to the time and date of your calls ...................................................................9
Changing personal greetings and name announcements ..........................................9
Changing your passcode ...................................................................................................... 10
Multiple Mailboxes
Creating or deleting a Sub Mailbox ................................................................................. 10
Creating or changing Sub Mailbox personal greetings
and passcodes ......................................................................................................................... 10
Accessing Sub Mailboxes.................................................................................................... 11
Sample Multiple Mailbox Greetings ............................................................................... 11
Multiple Number Service .................................................................................................... 12
Questions & Answers ........................................................................................................... 13
Terms & Conditions............................................................................................................... 14
Quick Reference ..................................................................................................................... 18
Menu Map .................................................................................................................................. 19
Your Personal Home Voice Mail Information ........................................................... 20
1
Questions? Call 1.800.VERIZON (1.800.837.4966)
Getting Started
The Basics
Welcome to Verizon Home Voice Mail, the service that takes messages when you’re away
from home or on the phone so you never have to miss a call. The first thing you’ll need to do
is set up your mailbox, which is where your personal greetings and messages are stored.
Setting up Home Voice Mail from home
1. Dial the Verizon Home Voice Mail system phone
number that you received in your Welcome Kit.
2. When the system answers, enter your temporary
passcode (this is the last four digits of your home
telephone number).
Need help?
º
If you get confused, don’t hang up. Press
at
any time when you’re in your mailbox and our voice
prompts will guide you through your options.
3. Press ≠ and follow the voice prompts for creating a new passcode and recording
your personal greeting, busy greeting (heard when you’re on the phone) and Name
Announcement.
Checking to see if you have messages
Pick up your home telephone handset. If you hear the
“interrupted” dial tone, new messages are waiting.
Or look for a visual message waiting light on your
telephone set, if one is provided.
Listening to your messages from home
• Your telephone number is, or may be, blocked
for any reason (such as for calls to Caller ID or *69
customers).
2. Enter your passcode.
Setting up Home Voice Mail away from home
1. Dial the Verizon Home Voice Mail system phone
number that you received in your Welcome Kit.
2. When the system answers, press –.
3. Enter your mailbox number (this is the same as your
home telephone number).
4. Enter your temporary passcode (this is the last four
digits of your home telephone number).
5. Press ≠ and follow the voice prompts for creating a
new passcode and recording your personal greeting,
busy greeting (heard when you’re on the phone) and
Name Announcement.
Passcode security
To keep your messages private, please avoid
creating passcodes that contain portions of your
mailbox number, consecutive numbers or repetitive
numbers.
In some areas, you can send Special Delivery and
Pager Notification alerts outside of your regional
calling area by charging associated toll charges to
a Calling Card. If you think you will use this feature,
press ¡ to enter your Calling Card number
and the access code for your long distance company.
Otherwise, press ≠ to skip this step.
If you do not record a busy greeting, callers will hear
your personal greeting.
If you have measured service, local usage calling rates apply each time you dial your system from home, as well as for each call forwarded to
your mailbox. If you dial the system telephone number from a location outside your local calling area, long distance rates may apply.
2
Speed Dialing
If you have Speed Dialing, you can program your Home
Voice Mail system phone number for quick access to
your messages.
3. At the Main Menu, press ¡.
Listening to your messages away from home
1. Dial the Home Voice Mail system.
2. When the system answers, press –.
Exiting Home Voice Mail
Always exit Home Voice Mail by pressing –
repeatedly until you hear “Thank you for calling.”
When you exit this way, you will be told if new
messages have arrived while you were in your mailbox.
3. Enter your mailbox number (this is the same as your
home telephone number).
Erase a message by mistake?
4. Enter your passcode.
Don’t hang up. Press ¡ and when you hear the
message you erased, save it by pressing ™.
5. At the Main Menu, press ¡.
Another way to access your mailbox and
listen to messages from anywhere
Instead of dialing your Home Voice Mail system, you can get into your mailbox
by dialing your home phone number.† It’s a faster way when you’re getting your
messages from the road.
†If you have measured service
1. Dial your home telephone number.
Local or message unit charges will apply
when calling the system telephone number.
If you dial your home telephone number
to reach your mailbox, charges apply to
call your home number in addition to the
charge to forward to your mailbox.
2. When your greeting starts, press –.
3. Enter your passcode.
Additional rates may apply.
ª™¡™.
Dial the Home Voice Mail System number. After you
enter your passcode, you’ll be in the Main Menu. From here, you can listen to messages, send
messages to other Verizon voice mailboxes, schedule reminders for yourself and access
Mailbox Options, where you can customize your mailbox. For Multiple Mailbox customers,
you can interact with your Sub Mailboxes.
1. Dial the Home Voice Mail system.
• Your Distinctive Ring Service has a separate mailbox.
In that case, use your Distinctive Ring number for your
home telephone number.
In some areas, you can use Auto Play
to listen to all of your messages sequentially with a
brief pause between messages. You can save, delete
or skip a message when desired, but you will not be
prompted to do so. Messages not saved or deleted will
be kept as new messages. From the main menu press
Tip: Saves “Minutes” when calling from your cell phone to
listen to messages.
Main Menu
Please follow the “away from home” instructions below if:
If you do not record a busy greeting, callers will hear
your personal greeting.
Auto Play
4. At the Main Menu press ¡.
3
Main Menu
The Basics (continued)
After you press ¡ from the Main Menu to listen to
your messages, you can select any of the following
message options.
LISTEN
SEND
• When sending a message outside your area code — but within your regional calling area — don’t
dial a ¡ before the area code.
REMINDERS
To send a Mailbox Message
Message options
• Press ¡ to repeat your message.
ACCESS
ANOTHER
MAILBOX
MESSAGE
INVENTORY
CANCEL
HELP
MAILBOX
OPTIONS
3. At the Main Menu, press ™.
4. Listen for further instructions to:
A) Enter the recipient’s mailbox number, Sub
Mailbox number or the group number
(see Group Lists for more information).
• Press § for “Options,” then:
•
•
•
•
•
•
¢ to listen to the previous message;
∞ to get the time and date of your message;
§ to find out the sender of your Mailbox Message.
Press ¶ to rewind your message in 5 second intervals.
Press • to pause your message for 20 seconds.
Press ª to advance your message in 5 second intervals.
Press ≠ to skip to the next message.
Press – to return to the Main Menu.
Press º for recorded help.
1. Dial the Home Voice Mail system.
2. When the system answers, enter your passcode.
• Press ™ to save your message.
• Press £ to erase your message.
• Information about your regional calling area can be found in the front of the white pages of
your Verizon telephone directory.
Listen Menu
REPEAT
SAVE
ERASE
REPLY
COPY
OPTIONS
REWIND
PAUSE
ADVANCE
CANCEL
HELP
SKIP
ª
B) Record your message.
C) Send your message or press ª for Delivery Options.
Messaging with other Verizon Voice
Mailbox customers
Mailbox Messaging lets you quickly and easily exchange messages with other Verizon voice
mailbox customers in your regional calling area without calling them directly, and without
their phone ringing. It’s also a fun and convenient way to communicate with Sub Mailbox
holders whenever something pops up.
Delivery Options
After recording your message, press ª for Delivery Options, then:
• Press ¡ for Urgent — plays the message before others.
• Press ™ for Private — prevents the message from being copied to another mailbox.
• Press £ for Return Receipt — notifies you with a message in your mailbox when the
recipient listens to your message.
• Press ¢ for Future Delivery — delivers your message at a future date and time
that you specify, up to one year in the future.
To reply to or send a copy of a message
1. Get into your Home Voice Mail mailbox.
3. Listen to a message in your mailbox.
• Verizon voice mailboxes include Home Voice Mail, Basic Mailbox, and OnePoint Voice Mail
residence services and Answer Call and Voice Mail business services.
4. Listen for further instructions:
• You’ll know you’re calling another Verizon voice mailbox user in your regional area when
you hear either their recorded Name Announcement or their mailbox number confirmation.
• In some areas, you will be charged per mailbox address to which you send, reply to or copy a
message. For example, if you send a single message to three mailboxes, you will be charged
for three messages. (These charges do not apply to Home Voice Mail Plus or OnePoint Voice
Mail.) Multiple Mailbox customers will not be charged to send messages to Sub Mailboxes.
There are no charges to receive a message.
Bypassing recorded instructions
2. At the Main Menu, press ¡.
Things to know before getting started
4
When you send or copy a message to a Multiple
Mailbox, after you enter the telephone number, the
system will play the name announcement for each
Sub Mailbox. Choose a Sub Mailbox number
(1 through 8) or press
ª to send your message to
the main mailbox. When a Multiple Mailbox host or
Sub Mailbox sends a message to another Sub Mailbox
of the same mailbox, the complete telephone number
is not required. Simply enter the Sub Mailbox number
when prompted.
(1 through 8) or host
Voice prompts will take you through all your Home
Voice Mail options step by step.
Once you become familiar with the options, you can
make your selection before the prompt has completed.
• Press ¢ to reply to a message that was sent
directly from another voice mailbox. However, if
someone telephones you and leaves a message, you do not have this option.
• Press ∞ to send a copy of the message to another voice mailbox.
5
Change the number of rings before Home Voice Mail answers
Group Lists
Group Lists allows you to quickly and easily send messages to other Verizon
mailbox subscribers by sending a single message to every number in the group at
one time. Be sure to change your list as the members of your group change.
1. Dial the Home Voice Mail system.
2. When the system answers, enter your passcode.
3. At the Main Menu, press ª for Mailbox Options.
4. Press ¢ for Group Lists.
Multiple groups
You can have up to three lists with as many as
25 mailbox destinations per list. Home Voice
Mail Plus, where available, gives you five lists
with 25 destinations per list.
5. Press ¢ to create the group list.
If you add a Multiple Mailbox
6. Listen for further instructions to:
number to a group list, the system will play
the name announcements for each Sub
Mailbox. Choose a Sub Mailbox number (1
A) Assign a group list number.
B) Name your group list.
through 8) or pressª for the main mailbox.
C) Enter mailbox numbers you want on this list.
CUSTOMIZING YOUR MAILBOX
With the Ring Count feature, you can choose how many times your phone will ring before Home
Voice Mail picks up. Set your Voice Mail system to answer after two rings, after eight rings or
anywhere in between. Keep in mind that your callers will hear one or two rings more than the
setting you select.
1. Dial the Home Voice Mail system.
2. When the system answers, enter your passcode.
3. At the Main Menu, press ª for Mailbox Options.
4. Press ™ for Mailbox Settings.
5. Press £ for Ring Count and listen for further instructions.
Note: Ring Count Change is not an option if you use Call Forwarding Variable, Ultra Forward or Remote
Call Forwarding to send your calls to your mailbox. For Multiple Mailbox customers, Ring Count Change is
available from the main mailbox (box 9) only.
Message Alerts
There are several ways to be notified of new messages when you are away from home — Wireless
Notification, Special Delivery and Pager Notification.
Wireless Notification
Verizon Home Voice Mail comes with many features that can make your life easier. And it
only takes a minute to set them up. Here are some of the special options you will have after
you press ª from the Main Menu and then ™ for Mailbox Settings.
Language Options
Language Options allows you to choose between hearing (and having your callers hear) the
system prompts in English or Spanish. The default language is English.
To change it to Spanish:
Returning to the Main Menu
You can be notified on your Verizon Wireless digital cell
You can always return to the Main Menu by
pressing –.
phone when messages are left in your Home Voice Mail.
You will receive a text message “You have a voice mail
message at (your voice mail access number).” You will not be charged by Verizon Wireless for this
text message. There is no charge for this feature, but it does require activation. To order, please
call your local business office.
Special Delivery
You can use Special Delivery to send an alert to any other telephone number — even a cell phone
number — within your regional calling area.
1. Dial the Home Voice Mail system.
2. When the system answers, enter your passcode.
Mailbox Options Menu
2. When the system answers, enter your passcode.
3. At the Main Menu, press ª for Mailbox Options.
CHANGE
GREETINGS
NAME OR
PASSCODE
4. Press ™ for Mailbox Settings.
5. Press § for Language Options.
6. Press ™ for Spanish.
Calling card option
1. Dial the Home Voice Mail system.
MAILBOX
SETTINGS
MESSAGE
NOTIFY
3. At the Main Menu, press ª for Mailbox Options.
Press £ for Message Notification.
Press ¡ for Special Delivery.
GROUP
LISTS
In some areas, you can send Special Delivery
or Pager Notification alerts to phone
numbers outside your regional calling area
by charging associated toll charges to a
calling card.
To set up this feature, pressª, ™, and
then ∞ from the Main Menu.
You’ll need to call your local business office
to complete activation.
EXIT
6
HELP
7
4. Listen for further instructions to:
There are two kinds of reminders:
A) Turn Special Delivery on or off.
B) Enter the phone number where you want to receive your alert.
C) Specify whether you’re to be notified of urgent messages only or all messages.
If you choose to be notified of urgent messages only, don’t forget to tell callers to mark their message urgent
by pressing ≠ª¡¡ when they have finished recording their message.
Pager Notification (where available; additional fee applies for all mailbox types except
OnePoint Voice Mail)
Daily Reminders are delivered at the same time every day, Monday through Friday or seven
days a week. One-time Reminders are delivered only once on the day and time you specify
and are then erased. You can review or cancel them anytime by calling your Voice Mail
system and pressing £ from the Main Menu, then press ™.
Sub Mailboxes can also use Reminder Service, although only three daily and three one-time
reminders can be set at any time for the entire mailbox.
Listening to the time and date of your calls
You can get the time and date two ways: manually per message, OR automatically before
each message.
You can also send an alert to your pager when you receive messages. If you use a digital
pager, your mailbox number will be displayed. However, this feature must be ordered
through your local business office prior to mailbox activation.
To turn the automatic setting on or off:
1. Dial the Home Voice Mail system.
1. Dial the Home Voice Mail system.
To manually get the time and date of a message, press §, then ∞.
2. When the system answers, enter your passcode.
Alert blocking
2. When the system answers, enter your passcode.
3. At the Main Menu, press ª for Mailbox Options.
You can block times during which you do
not wish to be notified of messages left in
your mailbox, when Special Delivery or Pager
Notification is turned on.
3. At the Main Menu, press ª for Mailbox Options.
From the Main Menu, press
ª, £,
¡, for Special Delivery, or ª, £,
then ™, for Pager notification.
Then press ∞ to establish or change a
Changing personal greetings and name announcements
then
When Home Voice Mail picks up, callers will hear a personal greeting that you record.
You can change it as often as you’d like.
4. Press £ for Message Notification.
5. Press ™ for Pager Notification.
6. Press £ to add the pager number.
7. Press ¡ if your pager requires a PIN (Personal
Identification Number) or ™ if no PIN is required.
8. To be notified of urgent messages only, press ª, then ™.
blocking period.
9. Press – to exit and save your settings.
4. Press ™ for Mailbox Settings.
5. Press ¡ to turn the time/date on and off.
You can record a name announcement to go with your mailbox.
1. Dial the Home Voice Mail system.
2. When the system answers, enter your passcode.
Note: The Sub Mailbox holders of a Multiple Mailbox are able to use a separate telephone number for
Special Delivery and Pager Notification.
3. At the Main Menu, press ª for Mailbox Options.
4. Press ¡ to record or change greeting, name or passcode.
Reminder Service
5. Press ¡ for Greeting or press ™ for Name Announcement.
Reminder Service lets you remind yourself of important tasks or can be used as a wake-up
call. Simply record yourself a message, then select a time and date when you’d like your
message to be played back to you via a call to your home phone. You may have up to three
daily and three one-time reminders at any time.
6. Listen for further instructions to select:
B) A special “busy” greeting that tells your callers you are currently on the line.
1. Dial the Home Voice Mail system.
2. When the system answers, enter your passcode.
3. At the Main Menu, press
A) Automated (prerecorded) system greetings. (Not available with Multiple Mailbox or
OnePoint Voice Mail.)
C) An extended absence greeting that callers cannot skip.
£ for Reminders.
4. Press ¡ to create your reminder.
5. Listen for further instructions to schedule either a daily or a one-time reminder.
8
9
1. Dial the Home Voice Mail system.
Changing your passcode
2. Enter the Sub Mailbox temporary passcode, which is your Sub Mailbox number
four times. For example, the temporary passcode for Sub Mailbox number 4 would
be “4444.”
1. Dial the Home Voice Mail system.
2. When the system answers, enter your passcode.
3. At the Main Menu, press ª for Mailbox Options.
3. Follow voice prompts to create Sub Mailbox greetings and passcodes.
4. Press ¡ for Greetings, Name or Passcode.
Accessing Sub Mailboxes
5. Press £ for Passcode. Listen for further instructions.
If you want to listen to messages in multiple mailboxes, you don’t have to hang up
and start over.
Multiple Mailboxes
(included in OnePoint Voice Mail, additional charge applies
with HVM or HVM Plus)
With the Multiple Mailbox option, everyone in the household can have Main Menu
their own private mailbox. You can have up to eight Sub Mailboxes —
in addition to the main mailbox — on one line. You can change your
Sub Mailboxes to keep up with the needs of a changing household.
LISTEN
Note: Callers who do not make a Sub Mailbox selection, or who call
from a rotary phone, can only leave a message in the main mailbox.
REMINDERS
ACCESS
ANOTHER
MAILBOX
MESSAGE
INVENTORY
CANCEL
HELP
MAILBOX
OPTIONS
Mailbox Options Menu
CHANGE
GREETINGS
NAME OR
PASSCODE
3. At the Main Menu, press ª for Mailbox Options.
MAILBOX
SETTINGS
MESSAGE
NOTIFY
4. Press ™ for Mailbox Settings.
MAILBOX
OPTIONS
5. Press ¢ to create or delete Sub Mailboxes.
6. Record the main greeting for your Multiple Mailbox.
This greeting will tell your callers which key to press to reach a
particular Sub Mailbox.
¶
Sample Main Mailbox Personal Greeting
“Hello, you’ve reached the Justice family. We can’t take your call right now, but leave
a message and we’ll call you back. To leave a message for Betty and Rich, press ¡;
to leave a message for Jeff, press ™; for Glenn, press £; for Don, press ¢ and
for Ken, press ∞. To leave a message for all of us, please press ª.”
“Hello, you’ve reached the Justice family. One of us is on the line surfing the Internet,
but leave a message and we’ll call you back. To leave a message for Betty and Rich,
press ¡; to leave a message for Jeff, press ™; for Glenn, press £; for Don, press
¢ and for Ken, press ∞. To leave a message for all of us, please press ª.”
Sample Sub Mailbox Personal Greeting
EXIT
HELP
7. After the Sub Mailboxes are created, all Sub Mailbox holders
will need to create their own passcodes and personal greetings.
“Hi. This is Betty and Rich. Sorry we missed your call.
Please leave a message and we’ll call you back.”
Sample Sub Mailbox Busy Greeting
Automated prerecorded system greetings
are not available with Multiple Mailbox.
“Hi. This is Jeff. Someone’s on the phone right now,
but please leave a message and I’ll call you back.”
When setting up Sub Mailboxes, you’ll need to record a
personal greeting that includes instructions on how to reach
each Sub Mailbox holder. (See sample Main Mailbox Greetings on pg.11)
10
If you hear the “interrupted” dial tone and
want to know which mailbox has new
from the Main Menu for
messages, press
Message Inventory.
Sample Main Mailbox Busy Greeting
2. When the system answers, enter your passcode.
Creating or changing Sub Mailbox personal
greetings and passcodes
Which mailbox has messages?
(All greetings can be up to 45 seconds long.)
Creating or deleting a Sub Mailbox
1. Dial the Home Voice Mail system.
2. At the Main Menu, press ¶ (Message Inventory).
3. Enter the unique passcode of the Sub Mailbox.
Sample Multiple Mailbox Greetings
Only the main mailbox holder can create or delete Sub Mailboxes.
If a Sub Mailbox holder forgets their passcode, their mailbox
must be deleted and recreated. Any messages left in their mailbox
will be lost.
From the Main Menu, press these keys to manage Sub Mailboxes.
Note: This feature is available from the main mailbox (box 9) only.
SEND
1. Get into the Home Voice Mail mailbox.
11
Multiple Number Service
Questions and Answers
(OnePoint Voice Mail only)
Multiple Number Service allows you to forward up to four numbers in addition to your home
telephone number to your OnePoint Voice Mail. For example, you could have calls to your Verizon
wireless number, your spouse’s wireless number, your teen line, and your vacation home number
all reach your OnePoint Voice Mail. No more checking multiple mailboxes for messages!
Q. What can I do if I erase one of my messages by mistake?
A. Don’t panic — and DON’T HANG UP. Messages are not erased until you hang up — but
they are irretrievable once you have. Listen to your messages again, and when you get
to the message you accidentally erased, save it by pressing ™.
Q. When my parents leave a message, I would like to hear it before all the other messages.
Is there a way to make this happen?
The alternate numbers can be any combination of wireline or wireless telephone numbers.
Each alternate number requires Fixed Call Forwarding No Answer/Busy Transfer as
instructed in your welcome letter to allow calls to forward into the mailbox. If you need
assistance, please contact your local business office.
A. Yes. Tell your parents to press ≠ª¡¡ after they record their message. This will
If your Verizon Wireless number will be answered by your OnePoint Voice Mail, you will need
to utilize the No Answer/Busy Transfer feature included with your Verizon Wireless service
to forward calls to your OnePoint Voice Mail. You can activate this feature on your Verizon
Wireless phone by pressing –¶¡ followed by the forwarding telephone number provided
A. Tell your son to “skip” the new messages by pressing ≠ after he hears each message.
in your welcome letter and then press send. After you hear the confirmation tone, press end.
(To deactivate, press –¶£ and press send. After you hear the confirmation tone, press
end.) Service is subject to customer agreement and calling plan. Regular airtime charges
and long distance (if applicable) apply to any calls that are forwarded to OnePoint Voice Mail.
If you have questions on charges or activation, you can find additional information on www.
verizonwireless.com, dial –§¡¡ from your wireless phone, or call 1-800-922-0204.
A. Yes. Equipment with a Message Waiting light is available from Verizon TeleProducts
and other vendors.
mark the message URGENT and put it before other messages.
Q. Sometimes my son gets home first, checks for new messages and saves them all. Later,
when I come home, there is no “interrupted” dial tone to tell me that there are new
messages. Any solutions?
The skipped messages will retain their “new” status and you’ll hear the interrupted dial
tone that signals new messages are in your mailbox.
Q. Is there a way to know if I have new messages without having to pick up the telephone?
Q. Some of my friends know my recorded greeting by heart. Can they skip it?
A. Yes. Tell them to press ≠ during your greeting. This will let them skip over it and begin
recording. Remember, you can change your greeting anytime. (Callers are not able to
skip your greeting if you have turned on the Extended Absence Greeting.)
Q. Is there any way callers can review and change the messages they leave for me?
A. Yes. If they press ≠after recording their message, callers have a chance to listen to
what they’ve recorded and change it if they want to. Instructions will guide them.
Important Notes
1.
Charges for call forwarding on alternate numbers may vary by state and carrier. Long distance charges may apply.
2.
Verizon Wireless Service is subject to customer agreement and calling plan. Regular airtime charges and long distance (if
applicable) apply to any calls that are forwarded to OnePoint Voice Mail.
3.
If your Alternate number(s) is provided by a carrier other than Verizon or is located outside the regional calling area, it may not
be compatible with Multiple Number Service or may require callers to re-enter the telephone number they dialed in order to
leave you a message.
Q. When I call a friend with Home Voice Mail, how can I prevent the message from being
forwarded to another mailbox?
A. Mark your message to the friend as “private.” After recording your message, press
≠ª™¡.
This prevents messages from being copied to another mailbox.
Q. How can I be alerted when I am away from home when new messages arrive?
A. You can be alerted by using Special Delivery, Pager Notification (with compatible
pagers), or Wireless Notification to your Verizon Wireless phone.
Q. With Multiple Mailbox, when I hear the “interrupted” dial tone, how do I know who the
messages are for?
A. First, check your own mailbox — you’ll be advised if you have new messages. Then, to
find out which Sub Mailboxes have new messages, press • at the Main Menu.
12
13
Terms and Conditions of Verizon
Voice Messaging Services
These Terms and Conditions will govern your Verizon Voice Messaging Services (“the Services”) and replace any prior Terms and
Conditions for the Services.
CHARGES - In addition to the monthly recurring charges for the Services, application and/or service order charges may apply.
Such telephone service charges may include, but are not limited to, (i) for Message Rate or Measured Service customers,
message unit or usage charges for calls forwarded to your mailbox and for calls made from your telephone service location to
listen to, send, reply to, or copy messages, or to perform any other activities in connection with the Services, (ii) local or toll
service charges if you call your mailbox while away from your telephone service location, (iii) charges for any call forwarding or
related functions required to forward calls from any of your telephone numbers to your voice mailbox, or (iv) charges assessed
by an alternate carrier if you forward numbers provide by a carrier other than Verizon. In addition to the charges for the
Services, you are solely responsible for payment of long distance, toll and other telecommunications charges incurred through
use of the Services. Verizon shall not be liable for any such charges. You may not charge any calls to the service access number
or mailbox number, or otherwise use the Service(s) in a fraudulent manner. You are solely responsible for selection, implementation and maintenance of security features for defense against unauthorized use of the Services, as well as all charges for
associated telephone services. Payment for all charges will be due according to the terms stated on your bill.
ALTERNATIVE NUMBERS - The Services may not be compatible with numbers provided by a carrier other than Verizon, or such
numbers may require that a caller re-enter your telephone number in order to utilize the voice mail service.
CHANGES IN CHARGES, TERMS AND CONDITIONS OR YOUR SERVICES - Verizon shall have the right (i) to determine the
availability of the Services, and (ii) to add, withdraw or change the Services and their features, their functions, and the manner
in which they are provided, at any time. Provision of the Services is also subject to availability of facilities. Verizon may change
the Terms, Conditions and/or charges for the Services at any time. Use of, or payment for, the Services after the changes become
effective will be deemed to be assent by you to the change(s).
TARIFF APPLICATION - In the event that the Services are at any time subject to tariffs filed with, or regulations of, an applicable
state or federal commission, then such tariffs and regulations shall govern the provision of such Services and in the event of any
conflict, shall take precedence over any inconsistent Terms, Conditions or charges.
LIMITED WARRANTY - If the Services do not perform substantially as described to you in the written information provided
by Verizon to you, Verizon will repair the Services, at its expense. This warranty does not apply to failures in performance
due to acts of God or other causes beyond the reasonable control of Verizon or misuse or abuse of the Services by you or
other persons. THE FOREGOING WARRANTY IS EXCLUSIVE AND NONTRANSFERABLE. VERIZON DISCLAIMS ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR PARTICULAR PURPOSE.
Services), shall not exceed $25.00, plus a refund of the pro-rated charges actually paid for the Services which give rise to
the claim or damages. Verizon shall not be liable for any special, indirect, incidental, or consequential damages, including,
but not limited to, loss of use, business, profits, data, or messages, or other commercial or economic loss. Verizon shall not
be liable for any delay or failure to perform its obligations if such delay or nonperformance arises in connection with any
requirement of law or government regulation or order, any action of a governmental entity, acts of God, acts of third parties,
fires, floods, epidemics, strikes or other labor disputes, inability to obtain necessary equipment, parts or repairs thereof,
freight embargoes, unusually severe weather, or any cause beyond the reasonable control of Verizon. The limitations of and
exclusions from liability stated in this section “Limitation of Liability” shall apply whether claims are brought in contract,
warranty, tort (including Verizon’s negligence), or otherwise.
INDEMNIFICATION - You agree to indemnify and hold Verizon harmless from and against any and all liability,
claims, damages, fines or penalties (including attorney fees) that may be sustained by reason of your failure to comply with
federal, state and local laws, regulations and codes.
TERMINATION - You are responsible for payment of all charges incurred for Services provided prior to termination. You may
notify Verizon at any time that you wish to terminate the Services. Verizon will terminate the Services within thirty (30)
days of receiving notification. Verizon may terminate its provision of Services at any time, without cause, upon notice to you.
Unlawful, fraudulent or abusive use of the Services may result in the discontinuance of the Services.
GENERAL PROVISIONS - These Terms and Conditions shall be governed by the laws of the state in which the Services are
provided. In the event that any provision of these Terms and Conditions shall be invalid or unenforceable, such invalidity or
unenforceability shall not invalidate or render unenforceable any other provision of these Terms and Conditions, and these
Terms and Conditions shall be construed as if they did not contain such invalid or unenforceable provision. The Services may
not be used to make communications which are unlawful or harassing, or to make unsolicited communications to persons
with whom you do not have an established relationship or who have notified you that they do not wish to receive communications from you.
YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS AND AGREE THAT IF, AFTER YOU RECEIVE
THEM, YOU ORDER, USE OR PAY FOR ANY OF THE SERVICES, THE TERMS AND CONDITIONS AND ANY SUBSEQUENT
CHANGES SHALL CONSTITUTE OUR ENTIRE AGREEMENT WITH YOU. THESE TERMS AND CONDITIONS GIVE YOU SPECIFIC
LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE-TO-STATE.
March 19, 2007
MAINTENANCE - At various times, Verizon will perform routine maintenance on its equipment and facilities that will
temporarily render the Services unavailable for use by you. Verizon will attempt to notify you in advance of performing such
maintenance by leaving a voice message in your voice mailbox, or otherwise. Verizon shall have no liability as a result of the
unavailability of any Services due to the performance of such routine maintenance.
SERVICE INTERRUPTIONS - Except for routine maintenance, if Services that are subject to a monthly charge are interrupted,
due to any cause other than the act or omission of you, a member of your household, your employees or agents, or a failure
of facilities provided by you, for a period exceeding twenty-four (24) consecutive hours, Verizon shall credit you the monthly
charges for the Services, pro-rated, for the period of time of the interruption in excess of the twenty-four (24) consecutive hour
period. Service interruptions begin at the time you notify Verizon of the interruption.
LIMITATION OF LIABILITY - Verizon ‘s liability for any claim or damages arising in connection with the Services (including, but
not limited to, claims or damages arising in connection with any interruption or other fault, failure, error or deficiency, in the
14
15
Quick Reference Instructions Verizon Home Voice Mail
Your first step is always to get into your mailbox.
To do this from home, dial the Home Voice Mail system
number, then enter your passcode.
Once you’re in the mailbox:
¡
Main Menu
Listen Menu
To find out if you have
new messages
Simply pick up your home telephone.
To listen to your messages
While listening to your messages:
™
£
§∞
MENU MAP OF VERIZON HOME VOICE MAIL
If you hear the “interrupted” dial tone,
new messages are waiting for you.
LISTEN
SEND
REMINDERS
To save a message
To erase a message
To find out the time and date of a message
REPEAT
SAVE
ERASE
REPLY
COPY
OPTIONS
REWIND
PAUSE
ADVANCE
CANCEL
HELP
SKIP
Listen Options
ACCESS
MESSAGE MAILBOX
ANOTHER INVENTORY1 OPTIONS
MAILBOX1
Anytime you’re in the mailbox:
™
ª¢¢
ª¡
ª™§
ª™¡
ª™¡™
ª™¢
ª™£
£¡
EXIT
To send messages
HELP
SENDER
To create group lists
To change your greeting, name announcement or passcode
Mailbox Options Menu
To select a language option
To hear the time and date before each message
To turn on Auto Play
(listen to all of your messages sequentially)
To add or delete Sub Mailboxes
GREETINGS
NAME OR
PASSCODE
Change Recordings/
MAILBOX
SETTINGS
MESSAGE
NOTIFY
Passcode
To change your ring count
To use Reminder Service
(uses your telephone to deliver a recorded reminder)
ª£¡
To set up Special Delivery
(alerts you of new messages when
you’re at another number)
ª£™
To set up Pager Notification
(alerts your pager when you receive new messages)
PASS
GREETING NAME CODE
GROUP
LISTS
EXIT
Change Settings
TIME/
DATE
AUTO
PLAY1
Special keys that are always available:
–
º
≠
PREVIOUS TIME
MESSAGE DATE
Cancel/Exit
HELP
Change Notification
RING
COUNT 2
SPECIAL
DELIVERY
CALLING LANGUAGE
CARDS 3 OPTION 2
Help
Skip
CREATE/DELETE
SUB MAILBOXES1+2
1. These options are available with Multiple Mailbox
Home Voice Mail ONLY.
2. For Multiple Mailbox; this option available from
the main mailbox (box 9) only.
3. Where available.
16
17
PAGER
NOTIFICATION 3
Your personal Home Voice Mail information
Home Voice Mail system phone number:
Group Lists (see page 6):
Group List 1
Name:
Group List 2
Name:
Multiple Mailboxes (See pages 10 & 11):
Passcode:
Sub Mailbox 1:
Group List 3
Name:
Group List 4
Name:
Group List 5
Name:
1
1
1
1
1
2
2
2
2
2
3
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3
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3
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4
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9
9
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25
25
25
25
18
Sub Mailbox 2:
Passcode:
Sub Mailbox 3:
Passcode:
Sub Mailbox 4:
Passcode:
Sub Mailbox 5:
Passcode:
Sub Mailbox 6:
Passcode:
Sub Mailbox 7:
Passcode:
Sub Mailbox 8:
Passcode:
NOTES
19
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