Cisco Small Business Pro IP Phone Model 50X

Cisco Small Business Pro IP Phone Model 50X
Quick Start Guide
About This Guide
STEP 1 Turn the phone body over to expose the ports on the back of the unit.
This guide is intended to show you how to install your phone and describes
how to use some of the basic functions and features. The features available on
your phone depend on the type of system to which your phone is connected.
Your phone system might not provide all of the features mentioned in this
document. Contact your phone system administrator for questions about
phone features.
Installing Your IP Phone
Use these procedures to install the phone and connect it to your network.
Do not insert a telephone line cord into the auxiliary port.
STEP 2 Insert the long end of the phone cord into the handset port on the
phone body that is marked with a phone symbol.
STEP 3 (Optional) Route the phone cord through the cable slot.
STEP 4 Insert the other end of the phone cord into the port at the bottom of the
handset (not shown).
After your phone is successfully connected to the network and receives a
basic configuration, your phone line keys should glow green (on models with
phone line keys).
On the SPA502G, you should hear a dial tone when picking up the handset or
pressing the speakerphone button, and the LCD screen displays a phone icon
next to the extension number.
Phone Lines and Buttons
Phone Feature
Pick up to place or answer a call.
Message Waiting
Displays solid red when you have a new voice mail
message. Flashes red during an incoming call or when
the phone’s firmware is being updated.
LCD Screen
Displays date and time, phone station name, line
extensions, and softkey options. (Not available on the
Line keys
Indicates phone line status. (Not available on the
STEP 5 (Optional) Connect the phone stand by lining up the tabs on the stand
with the slots on the phone body. Slide the bottom tabs into the lower
slots on the phone body and lightly press down on the stand. It should
easily slide into the upper stand slots. Do not force.
When lit:
Green: Line is idle.
Red (steady): Line is active or in use.
Red (blinking): Line is on hold.
STEP 6 If you are using an external power source, insert one end of the power
cord into an outlet and insert the other end of the power cord into the
power port on the phone body.
Orange: Line is unregistered (cannot be used).
These keys can also be programmed by your phone
system administrator to perform functions such as
speed dial, call pickup, or monitoring an extension.
STEP 7 Connect your phone to the network:
Cisco Small Business Pro IP Phone
Models SPA501G, SPA502G, SPA504G, SPA508G,
and SPA509G
Package Contents
• IP Telephone
• Phone Stand
• RJ-45 Ethernet Cable
• Quick Start Guide
• Documentation on CD-ROM
Using an Ethernet Connection—Insert one end of the Ethernet cable
into the network port on the phone body marked “SW.” Insert the
other end of the Ethernet cable into the appropriate device, such as
a network switch, on your network.
Softkey buttons
Press a softkey button to perform the action shown on
the label on the LCD screen above.
Note: The SPA501G has the following four buttons:
Redial—Dials the last number called.
Using a Wireless Connection—You can use a Cisco WBP54G
Wireless-G Bridge with the IP phone to create a wireless
connection between the phone and the network. See the WBP54G
documentation on for more information (see the list of
links at the end of this document).
Cancel—Cancels an action (such as a transfer).
Conference—While on a call, press to start a
conference call and dial another number. After
the second party answers, press Conference
again to create the conference.
STEP 8 (Optional) To provide network access to a PC, connect one end of an
additional Ethernet cable (not provided) to the PC port on the back of
the phone body. Connect the other end of the Ethernet cable to the
network port on your PC.
STEP 9 (Optional) To install the phone on a vertical surface, use the Cisco
MB100 Wall Mount bracket. See the Cisco Small Business Pro IP
Phone SPA50X User Guide (SIP) or the Cisco Unified Communications
Transfer—While on a call, press to transfer,
then dial the number to which to transfer. Press
Transfer again to transfer the call.
The photo above shows the SPA509G. Other models differ.
Numbered objects in the photo are explained in the following table.
Programmable Keys
These keys can be programmed by your phone system
administrator to perform functions such as speed dial,
call pickup, or monitoring an extension. (Only available
on the SPA509G.)
Navigation button
Press an arrow to scroll left, right, up, or down through
items shown on the LCD screen. (Not available on the
Manager Express for the Cisco Small Business Pro IP Phone SPA50X
documents on for more information. (See the list of links at
the end of this document.)
Phone Feature
Phone Feature
Ending a Call
Messages button
Press to access voice mail (must be set up by your
phone system administrator).
Headset button
Push to turn the headset on or off. When the headset is
on, the button glows green.
Shows the Missed Calls list.
Displays other softkey buttons that are available.
Push to turn the speaker on or off. When the speaker is
on, the button glows green.
Press to start a new call.
Press this button to display options. To choose the displayed
option, press OK.
If you are using the handset, hang up or press the EndCall softkey (on some
phones). If you are using the speakerphone, press the Speaker button. If you
are using the headset, either press the Headset button (wired) or replace the
handset (wireless).
Puts a call on hold at a designated “park” number. The call is
parked on the line until you unpark it or the caller disconnects. Must
be configured by your phone system administrator.
Adjusting Volume and Muting
Allows you to answer a call ringing on another extension by
entering the extension number.
Displays a list of recently dialed numbers.
To adjust the volume of the handset or speaker, lift the handset or press the
speaker button. Press + on the Volume button to increase the volume, or press
- to decrease the volume. Press Save.
Resumes a call that is on hold.
Saves your changes.
Selects the highlighted item on the LCD screen.
Resumes a parked call.
Hold button
Press to place a call on hold.
Setup button
Press to access a menu to configure features and
preferences (such as your directory and speed dials),
access your call history, and set up functions (such as
call forwarding).
For the SPA501G, accesses the Interactive Voice
Response menu, which allows you to perform tasks like
getting the IP address of the phone. See the User Guide
documents on for more information. (See the
list of links at the end of this document.)
Mute button
Volume button
Press to mute or unmute the phone. When phone is
muted, the button glows red. A flashing mute button
indicates the network connection cannot be found.
Press + to increase the volume and - to lower the
volume of the handset, headset, speaker (when the
handset is off the phone, or ringer volume (when the
handset is on the phone).
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Use to dial phone numbers, enter letters, and choose
menu items.
Softkey Buttons
The softkey buttons and labels on your phone display vary depending on your
phone model and the phone system setup. (Softkey buttons are not available
on the SPA501G.) Press the right arrow on the navigation button to view
additional softkey buttons. Below is a partial listing of softkey buttons that may
be available on your phone.
<< or >>
Move left or right through an entry without deleting characters.
Add an entry.
Performs a blind call transfer (transferring a call without speaking
to the party to whom you are transferring the call.)
Cancels any changes you have made (press before ok or save).
Forwards all calls coming to your phone to a specified number.
Clears the call history.
Initiates a conference call.
Conferences active lines on the phone together.
Deletes the last number or letter.
Deletes an entire item (for example, a number from the Call History
Dials a number.
Provides access to phone directories.
Do Not Disturb; prevents incoming calls from ringing your phone.
Clears Do Not Disturb.
Opens an item so that you can edit numbers or letters, or enable or
disable a feature.
Closes a menu.
Allows you to answer a call ringing on an extension by discovering
the number of the ringing extension.
Speaker button
Returns the last missed call by dialing the number that called you.
Performs a call transfer.
Transfers an active line on the phone to a called number.
Enters a submenu and when pressed, toggles between Yes or No
to enable or disable an option.
Using Your IP Phone
Placing or Answering Calls
To place or answer a call, you can pick up the handset, press the Speaker or
Headset button, or press a line button (on some phones).
Putting a Call on Hold
To put a call on hold, press the Hold button. The caller hears a series of three
rapid beeps or music while on hold.
To resume the call, press the flashing red line button for the call. For the
SPA502G, press the resume softkey.
The IP address is displayed on the Network screen.
N OTE Menus and options vary depending on phone model.
To adjust the ringer volume, press the Volume button when the handset is on
the phone and the speaker button is off. Press Save.
To mute the phone microphone, speaker, or headset microphone, press the
Mute button on the phone. The button glows red. Press the Mute button again
to unmute.
Using Keypad Shortcuts
When using the phone menus, you can use the keypad to enter the number
shown next to the menu or sub-menu item on the LCD screen. (Not applicable
to the SPA501G.)
For example, to obtain your IP address on the SPA504G, press the Setup
button and dial 9.
Where to Go From Here
(includes WBP54G
and MB100)
Customer Support
Open Source
License Notices
Compliance and
Safety Information
Cisco Community
Cisco Partner
Central site for
Small Business
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