A799 Two-Color Thermal Receipt Printer Setup Guide

Federal Communications Commission (FCC) Radio Frequency Interference Statement Warning
Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required
to correct the interference at his own expense.
Information to the User
This equipment must be installed and used in strict accordance with the manufacturer’s instructions. However, there is no
guarantee that interference to radio communications will not occur in a particular commercial installation. If this equipment
does cause interference, which can be determined by turning the equipment off and on, the user is encouraged to contact
CognitiveTPG immediately.
CognitiveTPG is not responsible for any radio or television interference caused by unauthorized modification of this equipment
or the substitution or attachment of connecting cables and equipment other than those specified by CognitiveTPG. The
correction of interferences caused by such unauthorized modification, substitution or attachment will be the responsibility of
the user.
In order to ensure compliance with the Product Safety, FCC and CE marking requirements, you must use the power supply,
power cord, and interface cable which are sold for use with this product or which meet the following parameters:
Power Supply
UL Listed (QQGQ), Class 2 power supply with SELV (Secondary Extra Low Voltage), non-energy hazard output, LPS (limited
power source), input rated 100-240 Vac, 2.0 A, 50/60 Hz, output rated 24 Vdc, 2.5 A for 60 watt unit.
Use of this product with a power supply other than the CognitiveTPG power supply will require you to test the power supply
and CognitiveTPG printer for FCC and CE mark certification.
Communication Interface Cable
A shielded (360 degree) interface cable must be used with this product. The shield must be connected to the frame or earth
ground connection or earth ground reference at EACH end of the cable.
Use of a cable other than described here will require that you test the cable with the CognitiveTPG printer and your system for
FCC and CE mark certification.
A799 Two-Color Thermal Receipt Printer Setup Guide
Thank you for selecting CognitiveTPG Model A799 Two-Color Single Station
Thermal POS Receipt Printer
You have chosen the world’s most innovative thermal receipt printer. A799 features
ultra-fast printing, industry-leading durability and outstanding graphics capability.
Please review this Setup Guide and follow the prompts on the installation CD. Additional
information can be found in the A799 User Guide and A799 Programmer Guide, which
are included on the disk. If you have any questions, please call us at 800-732-8950 or
607-274-2500 or visit www.CognitiveTPG.com. Please visit the website’s Warranty
Registration section to register your printer and provide feedback on its quality.
Setting up the printer (Pages referenced are from the User Guide)
Unpack the printer, saving all packing materials for future shipping or storage (page 11).
Load the roll of paper (page 12). You can change the paper type used in this printer (page
Power Cord
A UL listed, detachable power cord must be used. For applications where the power supply module may be mounted on
the floor, a power cord with Type SJT marking must be used. For applications outside the US, power cords which meet the
particular country’s certification and application requirements should be used.
Use of a power cord other than described here may result in a violation of safety certifications which are in force in the country
of use.
Industry Canada (IC) Radio Frequency Interference Statement
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
Voluntary Control Council for Interference (VCCI) Radio Frequency Interference Statement
This is a Class B product based on the standard of the voluntary Control Council for Interference by Information Technology
Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may arise. When such trouble
occurs, the user may be required to take corrective actions.
Information in this document is subject to change without notice. Consult your CognitiveTPG sales representative for
information that is applicable and current. CognitiveTPG reserves the right to improve products as new technology,
components, software, and firmware become available.
No part of this document may be reproduced, transmitted, or translated in any form or by any means, electronic or mechanical,
for any purpose without the express written permission of CognitiveTPG.
Copyright © 2012 by CognitiveTPG, LLC.
950 Danby Road, Ithaca, New York 14850, USA. All rights reserved. Printed in USA. Property of CognitiveTPG, LLC.
CognitiveTPG™ is a trademark of CognitiveTPG, LLC.
Microsoft, Windows are registered Trademarks of Microsoft Corporation in the U.S.A. and/or other countries.
Inside Out Networks, Inside Out, EPIC, and Edgeport are trademarks of Inside Out Networks.
All other trademarks and registered trademarks are the property of their respective holders.
Made under one or more of the following U.S. patents: 4886381, 5579043,
5613787, 5651624, 5713678, 5752779, 5789916, 5800080, 5879090,
5887999, 5975776, 6027266, 6085973, 6089450, 6129465, 6155483,
6404452, 6486902, 6504331, 5749277, 6722754, 6739773, 6784909.
Other U.S. and international patents pending.
Website: http://www.CognitiveTPG.com
A799 - SUG0002 Rev. D
Printed in USA
Configure the printer if necessary (page 20).
Choose a location for the printer.
Connect the following cables based on your configuration, using a-b below.
When using USB (step“b”below),
use caution to ensure the USB
cable is connected to the USB
connector on the back left of
the printer and not into the
cash drawer connector that is
on the right back of the printer.
Model number
Serial number
Boot Firmware
Flash Firmware
: A799-120D-TD00
: 0000000000
: V3.02
: 7E22
: 189-7940489B
: V3.01
: 4448
: 189-7940490A
H/W parameters
Flash Memory Size
Flash Logos/Fonts
Flash User Storage
Flash Perm’nt Fonts
Flash Journal Size
Head settting
Motor ID
Paper Type Setting
Color Density Adj
Print Density, Mono
Max Speed
Paper Width
Max Power
Partial Cut
Paper Low Sensor
No Paper Low Extension
a Cash drawer (if your installation includes this feature, page 15).
b 9-pin or 25-pin serial or USB cable (serial: page 16; USB: page 17).
c Connect the power cable (page 18).
d Route cables as shown for your setup configuration (page 19).
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*** A799 - Diagnostics Form ***
Comm. Interface
RX Buffer Size
Interface Type
Baud Rate
Data Bits
Stop Bit
Flow Control
Reception Errors
USB Driver Type
USB Packet w/Error
4 Mbytes
1024 kbytes
960 kbytes
960 kbytes
128 kbytes
512 kbytes
Type 0, Monochrome
250 mm/sec
80 mm
55 W
125 steps
- Set Firmware Features
- > 8 clicks
Print Test and Configuration Menu Sample.
Samples will vary depending on the printer model.
The A799 is LogoEZ® compatible for ease of
setting-up your logo and two-color design needs.
: 4096
: RS232/USB
Printer Class
When the printer is configured for USB, this
location will show either: “USB Driver Type:
Native”, “USB Driver Type: Printer Class”, or “USB
Driver: Comm Class”.
Run a diagnostic test (page 19).
Type of Equipment: Information Technology Equipment – Printer
Model: A798-XXXX-XXXX
Model: A799-XXXX-XXXX (X = any alphanumeric character)
Applicable EU Directives:
2004/108/EC (electromagnetic compatibility directive)
2006/95/EC (low voltage directive for product safety)
Harmonized Standards:
EN 55024 (1998/A1:2001/A2:2003) Information Technology Equipment Immunity Characteristics
EN 55022 (2006/A1:2007) EMC, Class B, Limits and Methods of Measurement of Interference
Characteristics of IT Equipment
IEC 60950-1 (2005) Second Edition - Product Safety Standard.
“CognitiveTPG, LLC., 950 Danby Road, Ithaca, New York, 14850, declares that the equipment specified
above conforms to the referenced EU Directives and Harmonized Standards.”
Date: November 28, 2012
Jeffrey C Phoenix, Regulatory Compliance Engineer, CognitiveTPG, LLC
Ref #: 189-1300058 Rev F